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Weight Watchers Reviews

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About WW (Weight Watchers)

Formerly known as Weight Watchers, WW sells memberships that include online tracking, in-person meetings and one-on-one personal coaching. The app helps you track food intake and activity, find recipes, join local meetings and locate support within the online community. It also offers SmartPoints and FitPoints programs to help dieters stay on track.

Visit www.weightwatchers.com/us
Pros
  • SmartPoints Budget System
  • Digital WW app tracks progress
  • Personal support
Cons
  • In-person aid not always available
  • Most meals must be prepared at home

WW (Weight Watchers) Reviews

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    Page 16 Reviews 2030 - 2180
    Verified purchase

    Reviewed Feb. 6, 2018

    I like this program because you eat regular food. No need to purchase special food. Smaller portions and using the smart points to control the amount of carbs, fats, and red meats is very easy to do. It is healthy. Meetings give the encouragement needed to keep on track. I am already seeing some weight loss and a better daily glucose reading. I am now diabetic. I have used WW since 1979 and succeeded in making my lifetime goal twice. In 2007 I lost 70 pounds but let most of it gradually return over the past 11 years. I am back to attending meeting and I know I can be successful.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Your dedication since 1979 is amazing, Patricia! Congrats on the weight you have lost and on better daily glucose readings. We are always here if you need us. Best of luck on your weight loss journey!

    --Weight Watchers Resolution Team--

    Verified purchase

    Reviewed Feb. 6, 2018

    I am in my fourth week of Weight Watchers and could not feel better. Although, the weight is coming off 1 pound per week, I definitely notice the reduction in my waistline and an increase in my energy level. The plan is easy, practical and economical. I feel as though I have taken the first step towards permanent weight loss!

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    Verified purchase

    Reviewed Feb. 6, 2018

    Since retiring, moving, getting into my art of quilting I put on weight. More important, had major stomach issues. I started WW again more for feeling better than weight loss. And into my 3rd week, stomach issues are clearing up. Plus, have dropped 7 lbs. The new program, easier to follow with its freedom. Congrats to you for this! Congrats to me for that one more try!

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    Verified purchase

    Reviewed Feb. 6, 2018

    I am a returning member to WW. When I quit, thinking I can do it on my own, I gained most of my weight back. When I returned, not only was I welcomed but I was also not judged. This encouraged me to get back on the right path and the Freestyle program is perfect for me. I'm happy to be back.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We are so happy to have you back with the Weight Watchers Family, Margaret! We are behind you all the way and we are committed to your success. If you need anything please let us know. Best of luck on your weight loss journey!

    --Weight Watchers Resolution Team--

    Verified purchase

    Reviewed Feb. 5, 2018

    I started WW on January 2, 2018 and as of today have lost 5.3 lbs. Have had a few ups and downs but my own fault. I plan to attend a meeting to get some pointers that I'm sure will help me. I did WW years ago and lost 27 lbs.

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    Reviewed Feb. 5, 2018

    I am extremely disappointed in the company's new vision and what Weight Watchers has become. All foods have points because all contain calories, carbs, protein. This is a terrible marketing strategy created without knowing the struggle of food addiction, which most customers struggle daily with. Unfortunately this was thrown out the window and forgotten when Freestyle was created. Thankfully I have worked the program with Points Plus before and have the resources to do so again! So glad I'm no longer starving trying to be under 23 points and knowing good and well how many points eggs, beans, lean meats and such have in them. Would absolutely NOT recommend this program anymore. Sad day!

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We never enjoy losing a member and we would love the opportunity to discuss this with you further. We will reach out to you privately.

    --Weight Watchers Resolution Team--

    No response received
    Verified purchase

    Reviewed Feb. 5, 2018

    Wish you could figure out a way for people to share a meal they create in their recipes. My daughter and I are both on WW and we live in different houses and we would love to have the recipe the other makes.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Thank you for sharing your feedback regarding our app, Pam! We will send your feedback to the proper department for review as we work to improve our products and services.

    Weight Watchers Resolution Team

    No response received
    Verified purchase
    Staff

    Reviewed Feb. 5, 2018

    I had been doing the Smart Points plan. It was working great. Unfortunately, with the new Freestyle plan, there are too many free (they call zero points) foods. If I had the ability to control my eating, then I wouldn't need Weight Watchers. The prior plan helped me to do that. Whereas, now I can eat all the chicken for zero points. There is no accountability. Then at the end of the day, I still see tons of lovely points left over, which means I can still eat. That doesn't work. Calling something zero points means it is still free, no matter how much you say it isn't.

    Example: You are given $23 (the average amount of points a person is given) and you walk into a store that has a huge section of clothes labelled FREE. Heck, you are going to head to the free section and grab as many as you can, even if you don't particularly like them because they are free. Now you walk into another store and the clothes aren't labelled FREE, instead they are labeled $0. Ummm... Guess what!! Same thing happens. It is human nature, especially in people who don't have self-control such as overeaters.

    Their rationale is that people won't overeat foods such as chicken breast, corn, peas, beans, eggs, etc. I am sorry to say, that it is very easy to overeat them. I am not sure what they were thinking when they come up with this latest plan. They certainly didn't consider the thousands of people who haven't gotten control of their eating habits yet. They tested this plan on people who were already successful under the prior plan and had their food under control.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We appreciate you providing your feedback regarding your experience with our Freestyle plan, Norma. We want you to know we take our member feedback very seriously and will pass this on to the appropriate department for review. A specialist will reach out to you privately to discuss your concerns.

    Weight Watchers Resolution Team

    No response received
    Verified purchase

    Reviewed Feb. 5, 2018

    The new Freestyle program is wonderful. I truly feel like the program works into my lifestyle, not me trying to work my lifestyle into the program. I am finally in charge of my journey. I look forward to discovering new paths that I have yet to journey down.

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    Verified purchase

    Reviewed Feb. 5, 2018

    Weight Watchers works. Work the plan, the plan works. With each incarnation of how points are calculated the program has moved toward a solid approach to eating whole foods cooked well. I had great success several years ago. Thought I could go off the program, to find 4 years later, I'm at that same starting weight. Eat healthy food, healthy portions, be moderately active and you will succeed in losing weight steadily.

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    Verified purchase

    Reviewed Feb. 5, 2018

    I have been an on-again, off-again WW member for about 20 years, I think. I have lost up to 50 pounds and made goal but never completed maintenance or achieved lifetime. I've done online only, meetings and WW on my own and the only thing that really works for me is meetings combined with online/app. I have lost weight with other "diets" but truly feel that WW is a lifestyle and not a diet. My problem is that at some point in my journey, I tire and feel I can't justify spending the money if I'm not serious so I quit. Also, I was not happy with smart points but probably didn't give it enough of a chance. My true feeling is that I believe in WW, I trust WW and I know it is the only way for me to get and be healthy. I'm so excited about WW Freestyle! Someday, I want to be a WW leader if they will have me after all my starts and stops. Thank you!

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We believe in you too, Debbie! We know you can be successful and we are behind you all the way! If you have any questions or concerns please do not hesitate to reach out. Best of luck on your weight loss journey!

    --Weight Watchers Resolution Team--

    Reviewed Feb. 5, 2018

    I have had successful journeys with Weight Watchers before the FreeStyle program. I lost over 30 lbs with Weight Watchers Point Plus back in 2012. I had several lifestyle changes occur since then, including having my firstborn son and living briefly with my ex-fiancée chef. My weight quickly ballooned and I had regained what I lost (Mainly from pregnancy). As part of my new year's resolution, I wanted to get back into shape since I now finally have the time to devote to it. I joined Weight Watchers FreeStyle on January 1st and noticed one thing right away, I was terribly hungry pretty much all the time. I fought past it and used all of weekly points, and at the end of the month I did lose nearly 11 lbs.

    There was signs that this program was not right for me, I noticed 100 calorie Maple Syrup was 6 points (Nearly 1/3 of my daily allowance!). 100 calorie Chocolate Covered Pretzels were 5 points. I finally did the math and noticed I was only eating 600-800 calories a day! So if you don't eat these "free points" foods from their approved list, you will starve. Since the daily points have been reduced from 28-29 points down to 21-23 points, it is a lot harder to eat what you want. I have heard a piece of cake can be as high as 7-9 points! Come on! So in February, I noticed I gained 2 lbs back from my 10 lb weight loss. After starving myself for nearly a month, I gave it up. I switched to calorie counting (1200 a day) and with a workout routine I am losing more weight, and I am barely hungry now.

    I do whole grain foods mixed with lean proteins, and the allowance of one sweet treat a day if I want it. Much more tolerable for me. Sorry Weight Watchers, but Freestyle sucks and it feels like a diet now. Before Weight Watchers programs helped to fit into my lifestyle, now you are forced to fit into what they want you to eat or starve because you don't have enough daily allowance points.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Thank you for providing your feedback regarding your experience with our Freestyle plan, Amy. We value hearing from our members regarding their weight loss journey while we work to improve our products and services. We will forward your feedback to the appropriate team to review.

    Weight Watchers Resolution Team

    No response received
    Verified purchase

    Reviewed Feb. 5, 2018

    My husband and I joined WW together which does make the process easier. The first few weeks were the hardest as my body was missing the sugar and carbs that I typically ate, but the results have been worth the beginning struggle. After 4 weeks on the program, both my husband and I have lost 10 pounds each.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Congrats to both you and your husband on 10 lbs lost, Beth! What an amazing team effort and we are so happy you are successful! If you need anything please do not hesitate to reach out. Best of luck on both of your weight loss journeys!

    --Weight Watchers Resolution Team--

    Verified purchase

    Reviewed Feb. 5, 2018

    I have lost 83 pounds on Weight Watchers, I have since gained 30 back. I love that you can eat anything, they have points for everything. I am still learning the new program, and I think I really like it. I love that I can eat all beans for 0 points.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Congrats on your success with Weight Watchers, Cindy! You will be at goal in no time! Thank you for taking the time to leave your feedback.

    --Weight Watchers Resolution Team--

    Reviewed Feb. 5, 2018

    I was doing really well on the program till they changed it to Freestyle. It is awful unless you love fat-free turkey, corn, chicken, beans and eggs. I had major digestive issues and quit losing weight. I know some people love it. I felt like an outsider in the meetings because if you spoke out against Freestyle you were failing not the program.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We are committed to your success and would love to speak with you further regarding your experience with Freestyle, Donna. We will reach out to you shortly.

    --Weight Watchers Resolution Team--

    No response received
    Verified purchase
    Online & App

    Reviewed Feb. 5, 2018

    I’m loving the ease and convenience of the app. I’m able to use the barcode scanning feature while grocery shopping and meal prepping. The recipes I’ve tried through WW have all been delicious and filling! The new Freestyle program has really helped me stay on track!

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    Verified purchase
    Customer Service

    Reviewed Feb. 5, 2018

    I joined WW with my 15 year old son. I've struggled with weight all my life and want him to have a healthy relationship with food. I was a WW member when I was a teen and also when I was in my 20's. We have been going about a month now and have had ups and downs but awareness of portions and differences in a donut vs. an apple have been good lessons learned for him. My biggest irritation is that WW will not allow him to have the tracker on his phone. This would improve our experience tenfold. He is "techie" and the ability to track and scan foods would set him up for success. Thank you.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Hi, Lana, we appreciate you sharing your feedback regarding our Adolescent program. We will contact you privately to discuss your concerns.

    Weight Watchers Resolution Team

    No response received
    Verified purchase

    Reviewed Feb. 5, 2018

    I signed up for the 3 months of Weight Watcher's online and with no direction on how to start the new plan. You basically have to navigate around the site your self to figure things out. I can not believe you can put in the name of a food but you can not sort them by points or whatever to help you find the lowest point values. There is no list of products by points and this would be most helpful so I can find products within my point range. I can find more information on sites like myfitnesspal.com the free version and I can also get free information from Pinterest about weight watchers than I can from Weight Watchers own site.

    Basically all I have figured out to do is keep track of what I am eating. I can that in Excel or on the free version of myfitnesspal. Weight watchers needs to update their site and make it more friendly to help people find the lowest food points. For instance if I put in cereal I should be able to sort it by points so I can find the lowest point cereals instead of scanning through page after page.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Hi, Joy, we appreciate you sharing your feedback with us regarding your experience with the OnlinePlus plan. We will contact you privately to provide information to help you with your weight loss journey.

    Weight Watchers Resolution Team

    Insufficient response received
    Verified purchase
    Staff

    Reviewed Feb. 5, 2018

    I have been on WW since Sept. 21, 2017. I find the plan extremely easy to use, esp. with the WW app. I love how easy it is to scan and find almost every food with its points. I prioritize my week so I can attend the meetings. My WW leaders are friendly, encouraging, and knowledgeable about the program. I have lost 50 pounds and I still need to lose about another 60. But I know I can do it because WW gives me all the tools I need to be successful. I really identify with Oprah as a brand spokesperson because I know she also struggles with maintaining weight loss. I feel if Oprah can do it, so can I!

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    Verified purchase
    Staff

    Reviewed Feb. 5, 2018

    At my first WW meeting my WW consultant told me to think about my goal weight. She told me that listing my goal weight should be more about a feeling than a number. At what weight do I remember feeling good about myself. That rang so clear to me. As I have aged and gained weight I really feel like I have lost my edge and that I am no longer "as good as". That's right.

    Personally, I don't feel sexy and men don't even see me in the room. Professionally, I feel like I really have to prove myself a little more than my more fit and attractive counterpart. My weight is rocking my confidence. I feel like my weight is holding me back in every aspect of my life. I don't feel as good as the next person, I certainly don’t look as good as. I think that most people around me likely think that I have a pretty good life, healthy, happy, successful. But I feel like I have to put that face on every day. Inside, I don't feel as good as everyone else. I am learning the WW program to change the way I see myself. I want my edge back and I am committed to that goal with the WW’s plan.

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    Verified purchase

    Reviewed Feb. 5, 2018

    51 and in full blown menopause is not fun. the weight has been a challenge. I love to eat, I work out at least twice a week... the pounds kept adding up. My sister joined at her school district, found that she was able to lose weight along with her co-workers. One losing up to 60 pounds!! So I thought, why not? What do I have to lose?

    I joined the online only. Since joining, I have started the weight loss process with the ability to eat the foods I'm used to eating. I love sweets! Now I manage those cravings. I can eat what I like in moderation, eat the zero point food options to my heart's content and lose weight! Since joining, I've encouraged a couple of co-workers who are on the same mission of losing weight. Thank you Weight Watchers for such an amazing app! Anyone can manage their weight with this app, no excuse!! The one thing needed from the individual is the will to do it. On my way to reach my goal.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    First we would like to congratulate you and your friends on your successes, Clara! It is so nice to hear you all are doing so well! We know you will be at your goal in no time and we believe in you! Best of luck on your continued success!

    --Weight Watchers Resolution Team--

    Verified purchase
    Customer ServicePrice

    Reviewed Feb. 5, 2018

    Weight Watchers is a good, affordable, healthy weight loss program that works when you stick to the plan. People can buy the food needed in neighborhood grocery stores. No pre-packaged, processed, expensive food to this program. Weekly meetings can be great for motivation, support and tips. There are three different payment plans which are all affordable.

    There a few cons to joining Weight Watchers in my opinion. When someone buys the monthly pass option, they are billed 2 weeks in advance for the next month. This can wreak a little havoc on personal budgets. The 200 zero point food is mostly fruits, veggies, fat free proteins, low fat lean chicken and turkey breast. Kind of hard to snack on that stuff when the 3 PM workday munchies hit. This new plan is over-hyped. Overall, I've been happy with Weight Watchers on a local franchise level. The corporate and regional offices might want to be more responsive to participant questions sent via email or online.

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    Verified purchase
    Customer Service

    Reviewed Feb. 5, 2018

    Hello, my daughter & I signed up 4 weeks ago. For the most part we love the program and the meetings. However, we attend the meeting at 6:30am in Sacramento on Dewey and Madison. There is a very rude, short older women working that we try to avoid at all costs! She never gives out the booklets for that week. We know this because I received mine when I went to someone else but my daughter didn't receive hers plus she had to ask for her 5lb card. We dread going to her & are considering another location because her attitudes stinks! This is why I can only give 3 starts at this time. Thank you.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Hello, Kelly, we're so sorry to hear about your and your daughter's experience at this meeting location! We appreciate you making us aware of this situation so we may report this issue. A specialist will reach out to you soon to discuss this further.

    Weight Watchers Resolution Team

    No response received
    Verified purchase
    Online & AppStaff

    Reviewed Feb. 5, 2018

    This is the best program so far, love the app! The meetings are wonderful and I'm losing weight! The 0 foods are wonderful. You can make a meal out of 0 food items. I still put them in the app just to keep track. Our instructor is wonderful. She stays on topic while letting everyone talk. She has a great sense of humor which helps!

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We are so glad you enjoy your meetings and your Leader, Shawn! Congrats on the weight you've already lost and we wish you the best success on your continued journey. Thank you for reaching out!

    --Weight Watchers Resolution Team--

    Verified purchase
    Online & App

    Reviewed Feb. 5, 2018

    Been very positive! Love the Freestyle program because I’m feeling fuller because of the good food I’m making. I would like to see for adding points on the app what a serving size is. I’ve had to look up food items and it just says “one serving” so what would that be & other people have said the same things at meetings.

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    Verified purchase

    Reviewed Feb. 5, 2018

    This particular location does not have the weigh in stations enclosed with the colorful partitions like the one in Glen Cove, Long Island. Everyone knows everyone’s gain or loss. I strongly believe that is a personal matter and the partitions should be in every located.

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    Verified purchase

    Reviewed Feb. 5, 2018

    I have been a Weight Watcher for over 30 years! Like so many, my weight has gone up and down. But I always come back to the Weight Watcher program to get back on track! Easy to follow plan and I can eat basically whatever I want within my point range. I love the meetings to talk to other WW men and women and get ideas for meals, cravings, etc. I would recommend Weight Watchers to all!!

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    WOW 30 years, Terry! That's dedication! We are so happy you've taken the time to leave a review. Best of luck on your continued journey!

    --Weight Watchers Resolution Team--

    Verified purchase
    Online & App

    Reviewed Feb. 5, 2018

    I've tried online food trackers before and they've been very rigid and difficult to keep up with. The Weight Watchers Freestyle plan is much easier to manage -- it's simple to determine points for the food I eat or want to eat, and I don't have to spend hours figuring out individual dishes. The app is clear and responsive and makes it very easy to keep myself mindful throughout the day. And I love the no-judgment approach -- recognizing that every once in a while you're going to have a challenging day, and it's going to have an effect on the scale, but you just pick up and move on.

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    Verified purchase
    Online & App

    Reviewed Feb. 5, 2018

    The past 4.5 weeks have gone by fast. Usually when I have started Weight Watchers or other healthy eating plans I have given up early due to feeling hungry and not seeing progress. Each week with Freestyle I have lost weight and not felt hungry. I attended my first meeting after already participating online for one week. When I weighed at the meeting that became my start weight, when in reality I was already down 2.2. This is frustrating. Each time I go to a meeting I am "behind" in what is my real weight loss. It would be great for the app to talk to the computer at the meetings and not just the other way around.

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    Verified purchase

    Reviewed Feb. 5, 2018

    I'm back at Weight Watchers again. I did not like the Smart Points program because I felt it was too restrictive. Freestyle is much easier and I feel that I can live with this program. It has incorporated things from previous plans such as the carry-over of daily points if not used. Only been back about 6 weeks but so far so good.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    It's so great to hear you are enjoying Freestyle, Jeannie! Thank you for taking the time to let us know how we're doing!

    --Weight Watchers Resolution Team--

    Verified purchase

    Reviewed Feb. 5, 2018

    Weight Watchers works. It works any way the program has been designed. I personally liked the points plus best because it allowed for more junky stuff but the smart works is cleaner better eating. I don't the Freestyle. I do think maybe more should be taught that people shouldn't be eating free stuff non stop then save all their points for one giant dessert. I think people are not using their common sense with it because they are looking for an excuse to eat. I think that's why there is a lot of complaining on not losing. But it works. I have had success with it.

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    Verified purchase

    Reviewed Feb. 5, 2018

    I have had the most wonderful experience with Weight Watchers. I've been doing this for a year, and the program has completely turned my life around. I feel like I have a whole new life. Weight Watchers is great, because I'm learning how to use real food for a healthy lifestyle. I cook my own dinner, go out to eat, eat pizza, and I am still on program. It is something I can do for the rest of my life! The new Freestyle program is exceptional, and I am seriously in love with everything happening at Weight Watchers right now.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We truly appreciate your positive response, Meredith! We love your dedication! Best of luck on your continued success!

    --Weight Watchers Resolution Team--

    Verified purchase

    Reviewed Feb. 5, 2018

    Often times when I use online help desk I do not get satisfying answers. Recently I contacted the line about my weight gain and the answer I received was “I understand how you feel, and reevaluate your foods”. I believe the WW can do better, providing specific instructions since we are paying for the entire tool not just point calculator.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We are sorry to hear our Customer Service was not helpful, Innara. We would love to assist you with your concerns. A member of our Resolution Team will reach out to you shortly.

    --Weight Watchers Resolution Team--

    No response received
    Verified purchase
    Price

    Reviewed Feb. 5, 2018

    I wish it was cheaper for a month. It is hard for me to come up with the money sometimes. I am pretty much a single parent with several health issues. That is the reason that I joined so I will get off some of my medicine.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We truly appreciate you for reaching out to us and for providing us with your feedback, Jennifer. We will forward your request on to the appropriate teams for review and consideration. Best of luck on your weight loss journey!

    --Weight Watchers Resolution Team--

    No response received
    Verified purchase

    Reviewed Feb. 5, 2018

    I've done Weight Watchers 3x and lost every time. This new program though, Freestyle, seems to me to be a program that someone can actually LIVE with. Now, it's not WW fault that I like sugary drinks so, hopefully I can keep that bad habit at bay and actually stay a lifetime member!

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    Verified purchase

    Reviewed Feb. 5, 2018

    I had tried Weight Watchers with my mother as a teenager but it was so hard. Now with this freestyle program it is so much easier! I love the program and I am able to follow it. I am a full time working mom and able to follow it and work out after work and get home and cook on your plan.

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    Verified purchase

    Reviewed Feb. 5, 2018

    I first became lifetime back in 1979 and have kept coming back over the years. I love the fact that you can eat whatever you want as long as you record it and count the points. I don’t mind weighing and measuring my food, keeps me in line and lets me know what’s reasonable. I also do program online and love Connect. I’ve tried many diets over the years for a quick fix and always go back to WW.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Thanks for the love and dedication, Darlene! Best of luck on your weight loss journey!

    --Weight Watchers Resolution Team--

    Verified purchase
    Staff

    Reviewed Feb. 5, 2018

    No receipt reprints - I have chatted with numerous agents about getting my latest receipt re-sent via e-mail. The responses have varied from idiotic to unhelpful. If I had known that I would not be able to get technical issues like this resolved, I probably would have hesitated to join WW again.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We're sorry to hear you experienced problems obtaining your billing history, Jereisha. A representative will contact you soon to resolve this problem.

    - Weight Watchers Resolution Team

    No response received
    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 5, 2018

    I am writing to complain about the “tech” part of WW. 3 emails, 2 "Help" requests, 2 tweets & 1 hr phone call. I had problems like this in the past, and even ended my membership over it - so I am dismayed that nothing has changed. In the first two weeks: My monthly pass could not be accessed at my meeting place. My weight was not being recorded on my app. Online ‘Help’ is NOT helpful (for tech problems -- they apparently can not even relay a message to the tech staff!)

    For the past MONTH: My app is still not synced w/ meeting weigh-in. NO change. At my 1/26 meeting I stood and listened to the woman at the desk ask the tech (CHAMP?) to fix the problem. I listened for 40 minutes! She was dismissed, insulted and NOT helped by the MAN on the other end of the conversation. NO change. I do want to say that EVERY WW staff person I meet IN PERSON is professional, caring, and very helpful. Many of them can remember when WW did just fine with no techies "supporting" them.

    WW, your BEST ASSET is your people who meet face-to-face with members. Most of them are women...as like most of your members. I am assuming most of your tech staff are not. I imagine most of your tech staff have not even attended a WW meeting - let alone TALK with a member. I imagine your tech staff also have higher wages and better benefits than the meeting staff -- those part-time, on-call WOMEN who are the face of your company. This gender disparity is a good reason for taking this issue to #Women...and the media. I am writing an article for "O" magazine (I assume you have data on the WW gender-biased salary disparity).

    Updated on 2/8/2018: After one month, two emails, three online "feedback/help" requests and ONE hour with meeting helper talking to "tech support"... I discover that THIS is where WW answers complaints?? LOL -- my app was updated today. Too little, too late. I just want a full refund now. The disrespect the tech/online staff has showed me has completely soured me on a program I once loudly defended. I was shocked while watching the telephone exchange between a woman helping me at my meeting and "tech support" - the man was dismissive and insulting. Even the online "help" staff cannot access tech support? The lack of response, the dismissal of my complaints, the complete indefensible sloppy technical support demonstrates a corporate structure that no longer serves members.

    AND... my personal issue has developed into a political one. #EqualPay... According to Glassdoor, most of the male employees are making FAR more than the female. This is a company with a 90% female clientele. This is a company touted by Oprah who is "proud to stand for integrity". This is a company that has already had a class action suit against it.... for the technical problems and lack of technical support.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We're sorry to hear about your experience with your account, Sus. A representative will contact you soon to help resolve this issue. We're here for you!

    - Weight Watchers Resolution Team

    No response received
    Verified purchase

    Reviewed Feb. 5, 2018

    My husband pre purchased three months of Weight Watchers as a Christmas gift. After Christmas I went in my local WW to get started. I was told that because I didn’t activate my membership in 7 days My prepaid membership was not valid. The leader helping me and I both called WW office to try to fix the problem. I had to give to person at the main WW office my credit card number, why, it’s already paid for. It’s already hard enough just getting there and staying for the meetings—this made me want to run and never come back. All the leaders at the Woodruff rd Greenville, SC location are fabulous.

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    Reviewed Feb. 5, 2018

    I've tried Weight Watchers several times over the last 15 years, with varying levels of success depending on how the program worked at the time. I wasn't really interested in trying it again, until I was sucked into the convincing marketing that was Ms. Oprah Winfrey. I wanted to lose weight before my upcoming wedding and I thought, "Okay, Oprah. I'll give this Freestyle thing a try. If I can manage to lose 10 pounds in the next 4 months, I'll be happy."

    Wow! This program works so well for me! I do the online only version of the program and log my points via the app on my Android phone. Tracking points has always been my biggest hurdle with the past programs. I LOVE that there are now over 200 foods that are 0 points and don't need to be tracked. This has benefited me in 2 ways - 1. I'm more apt to track the foods that cost points because the whole process isn't as cumbersome and 2. There are days when I have eaten more points early on than I anticipated, but I can ALWAYS find something to eat if I've run out of points and I'm hungry. I don't feel like I'm on a diet--I feel like I have made the decision to eat better.

    Eating out is tons easier too! If you are a person whose diet is heavy on grains (bread, rice, cereal, pasta, etc.) I think you will have a hard time with this program. But, if you focus on lean proteins, fruits and veggies, with smaller portions of grains, I think you'll rock this program. I've been on it for 4 weeks and have lost just shy of 10 pounds - just by eating better. I'm over the moon!

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    Reviewed Feb. 5, 2018

    I love WW! It has really helped that since Oprah came along the program focuses on the whole person. This really is a lifestyle not a diet, and I love that focus! The app is great, and Connect is very helpful and such a support outside the meeting room! My only complaint is that the app no longer allows us to track our water intake. Most other apps, like Fitness Pal or even Fitbit allow you to track your water or fluid intake. I’d love to see that feature return!

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    Staff

    Reviewed Feb. 5, 2018

    I joined WW at Work in 2010 and lost 19 lbs. in 9 weeks. I loved the program and have always highly recommended it to friends. I had gained 1/2 of my weight loss back so decided to join WW again. I have been on the Freestyle plan for 4 weeks & only lost a couple of lbs. I have never used all of my weekly points. There are too many 0 pt. items on the new plan, which is misleading. I prefer the old plan. Also, we do not have a representative in Hopkinsville. My work wants to start another WW at Work group but was told by WW that they did not have a representative for us. This is unfortunate as we have over 60 individuals who would like to participate.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We would love the opportunity to speak with you further regarding your experience with Freestyle, Amy. We will reach out to you privately.

    --Weight Watchers Resolution Team--

    No response received
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    Staff

    Reviewed Feb. 5, 2018

    Barb ** has been an excellent leader for many years and I am thrilled to have her again. Suzi at Brownstone in Brookfield WI another superior leader, my schedule just didn't work out to keep her. Love the new program, tracking ACCURATELY seems possible now.

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    Reviewed Feb. 5, 2018

    I’m addicted to food, it’s totally a mind game I’m dealing with here. While the program offers food and recipes along with a point system, I can see how it should be successful. I’m also single, so I’m doing this alone, and the recipes you offer have multiple servings, which makes it harder... I didn’t note the limited recipes for one selection.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Hi, Ann, thank you for taking the time to provide your feedback regarding your weight loss journey with us. A specialist will reach out to you privately to assist you.

    Weight Watchers Resolution Team

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    Customer Service

    Reviewed Feb. 5, 2018

    The chat feature is disappointing. Half the time they don't respond. When they do it often feels like a canned response that doesn't answer my question. Also you need to have message boards where you can ask questions on different topics and for advice. Connect is just pics and "you can do it" "You look amazing". Couldn't get any help with how to stay on plan on my vacation from either chat or connect.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We greatly apologize to hear about your experience with our 24/7 chat service and Connect, Sandra. A representative will reach out to you to discuss this with you further.

    Weight Watchers Resolution Team

    No response received

    Reviewed Feb. 5, 2018

    I really really want to lose weight. Tried it before and did really good. I'm overweight for a few reason but the main one is I like the wrong foods. Before I could still have some of what I liked and added in health meals. It was great and because you still could have the foods you love but in moderation. You never felt deprived. Now Freestyle. OMG I'm starving, I feel deprived and constantly think about what I like and can't have. I look for meal ideas and recipes and have not seen one that looks appetizing to me. What have you done. This is so upsetting. This isn't even a new diet. This is how healthy people eat.

    News flash we could have done this before if we had wanted too and had enough willpower but most of us don't so needed the good and the bad to make it a lifestyle change. This is way too restricted. Why did you change what is working for so so many? Got to go now and chew on a lettuce leaf for a snack as I have no points left as I had ketchup with supper!

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We are sorry to hear you are not enjoying Freestyle, Samara. Our Resolution Team will reach out to you privately to discuss this further.

    --Weight Watchers Resolution Team--

    No response received
    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 5, 2018

    I paid for the online coaching plan. A big part of the plan (and fee) is access to coaches from your phone through the app. I continue to have a problem accessing the coaching feature. I have reported it no less than 7 times and have yet to receive a resolution. Each customer service rep hands me off. There is no documentation of the issue that I have reported, complete with screenshots, etc. Days, well almost 2 weeks passed before any follow-up despite my coach "escalating" the issue and now someone is asking for my password to "investigate" the issue. I have NEVER had a legitimate IT person ask for my own password to investigate an IT issue.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We apologize for your experience and we would love the opportunity to speak with you regarding your frustration with your Coaching feature in your app, April. A member of our Resolution Team will reach out to you shortly.

    --Weight Watchers Resolution Team--

    No response received
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    Staff

    Reviewed Feb. 5, 2018

    I had SO MANY problems getting the phone app set up, was on the phone for an HOUR with a rep who was so kind and helpful, even SHE was flummoxed. Almost quit and got a refund before I started. FREESTYLE was what I called "Oprah's ALL-YOU-CAN EAT" plan, but IT ROCKS!!! Friends made bets. What a joke it sounded like, and I'm getting $$$... Four weeks on, -8.4 lbs, and feel like I'm eating like a normal person again. Great recipes. Connect is the best--so many encouraging stories and a daily must-read. Feeling not deprived, not starved, and after numerous lost/gained tries at WW (lost 75 lbs once!), actually think, almost believe this time, age 64, it's gonna work for GOOD. FREESTYLE IS AWESOME!

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    Reviewed Feb. 5, 2018

    During the last two years, I've watched my weight creep up. As a 5'1 small framed woman, I was carrying about 10-12 pounds too many. That may not seem difficult to lose, but it certainly has been especially since I hit menopause. Because of Weight Watchers, I am eating more fruits and vegetables, less carbs and sugar, yet not depriving myself of any food group. My weight loss progress has been slow; however, I feel satisfied (more ways than one) with what I'm feeding my body. I love all of the zero pts. food, and I have enjoyed being part of the Connect community. Weight Watchers has made me accountable... hopefully my new normal.

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    Reviewed Feb. 5, 2018

    WW has been in and out of my life for years. This time was different. My mind shifted and I’m in it for the long haul. I’ve lost 30+ (The most I have ever lost with the plan) and have 20 more to go, but Freestyle is not working. I gave it a month and would gain and lose and gain and lose... so just maintaining. I joined WW again because I struggle with what I call “food freedom”. I need structure while I’m losing. I’m not at a point to maintain my weight I still have to lose. I’m disappointed in Freestyle and I liked the structure of The plan before. I wish there was an option for people to choose which plan they want to use. I went back to the SP and lost 2.6... huge! Freestyle does not work for me. I’m starting to lose motivation trying to figure out what to do.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We would love the opportunity to help you be successful on Freestyle, Darcy. A Resolution Specialist will reach out to you privately.

    --Weight Watchers Resolution Team--

    No response received
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    Online & App

    Reviewed Feb. 5, 2018

    Freestyle is the best and easiest plan to follow that Weight Watchers have ever had! The plan encourages you to eat real food and makes it easy to eat out or plan for a higher calorie event. I love it! The app is very user friendly too and helps keep you on track with lots of visual feedback.

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    Online & App

    Reviewed Feb. 5, 2018

    I am a returning Weight Watchers member after giving up a couple times. I have been going strong for 3 weeks now and I attribute it to the new freestyle program. I like the app and the connect feature. I’ve gotten recipe ideas and motivation from other members. Down over 7 lbs so far.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Congrats on 7 lbs lost, Amanda! We truly appreciate your feedback and thank you for being a dedicated member. Best of luck on your continued success!

    --Weight Watchers Resolution Team--

    Verified purchase

    Reviewed Feb. 5, 2018

    THE program is easy to follow. There is no shortage of food. I'M full at every meal. I always thought that eggs were a no-no. THE choices for menus are enormous. Going to meetings help me to stay on program.

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    Reviewed Feb. 5, 2018

    This program works if you work it. For me it has taken a commitment to change my relationship with food with the help from WW program and God. I like the program and I appreciate the point system with so many healthy proteins at zero points. Also it is very affordable.

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    Reviewed Feb. 5, 2018

    I love the accountability that is as close as my phone. It's actually fun recording my activities as well as my food. Great lifestyle update for me. Being able to scan items before I purchase them really is retraining me in what is healthy and has helped me to make the best possible choices.

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    Reviewed Feb. 5, 2018

    This is my second round with Weight Watchers. The first time I just plain got lazy and quit... Now I've gained half my weight back and I know I can lose with this program. What I really need is ACCOUNTABILITY and I get it with Weight Watchers. I'm really just accountable to myself but it's all in black and white and that carries weight!

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    Reviewed Feb. 5, 2018

    As the logo says, not really a diet but a lifestyle! I have a sister as well as friends that lose weight on diets where they buy special food and eat only those foods! That’s great but then comes reality and when they start on real food their weight returns! This is why WW counts! Plus you can go out, fail and start over and live each day without hunger - there are so many recipes! It is a way of life!

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    Reviewed Feb. 4, 2018

    I have only been using WW for a month, but have been really pleased with the ease. When I used it a few years ago it had become more cumbersome and I didn’t do as well. With the list of 200 zero point foods it makes tracking a cinch. I also like the feedback that you get after each weigh in. It really encourages you to keep going.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Thank you for taking the time to leave your feedback, Lisa. We are happy you are enjoying Freestyle!

    --Weight Watchers Resolution Team--

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    Reviewed Feb. 4, 2018

    I have been on the Weight Watcher's eating plan for one month. At week three I had lost 9.4 pounds. In those three weeks I had to eat out 4 times for special functions. It is so easy to stay on plan. I checked out the restaurants before I went. On those restaurants or functions where I couldn't plan, I ate what I could when it was served and left the rest. I was a chocoholic and have not had chocolate except for the Weight Watcher Protein stick and Chocolate Pretzel sticks. I went to a birthday party and didn't eat cake or ice cream. I don't crave sweets anymore. I love this plan. I think it's the best one they have ever presented and I would recommend anyone who wants to get healthy to join. I have been seeing a gastroenterologist for a year and they couldn't find anything wrong. Since I've been on this plan, I am cured. I have not had one episode of digestive problems. I am on it for life now. I feel great and I am 80 years old.

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    Online & App

    Reviewed Feb. 4, 2018

    I appreciate the information that is available online and through the app but the meetings and weigh in times are very difficult for me. I tried to go today for a weigh in five minutes before the office was supposed to close and they were already closed.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We are sorry to hear of your experience with your meeting room, Mary Jo. We will send you a private message to discuss this further. We look forward to speaking with you.

    --Weight Watchers Resolution Team--

    No response received
    Verified purchase
    Online & App

    Reviewed Feb. 4, 2018

    I started my path to feeling healthy on December 31, 2017. It has been such a great experience using the Weight Watcher’s mobile App. I have lost 9 pounds in a month. I would like to lose 5 more pounds. Being 5’2" inches, every pound is like 10 pounds each. I feel healthy at 125 pounds. The app is so easy to use, and definitely everything I eat is logged in to my day! I love the Freestyle method because almost all veggies and fruits are virtually zero points! A lot of my friends are on these cleanses, but Weight Watchers is something you can do for a lifetime!

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    Customer Service

    Reviewed Feb. 4, 2018

    Easier to use the new 0 points system without measuring fruits and proteins like I had to in the past (about 15 years ago). I am not starving hungry which is a great benefit. I am losing weight slower but I am happier. 2 negatives are I feel like there is no one to help me answer questions. Specifically, is there a lifetime membership and is it really ok to use the weekly bank.

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    Reviewed Feb. 4, 2018

    Overall I’ve had a good experience, but would like to see some improvements on the mobile app. I’ve used other free tracking apps that included so many more foods in the database and had recipe download options. I love the point system and new Freestyle program for keeping me accountable. Both my husband and I joined and are able to stay in the program with a busy family.

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    Reviewed Feb. 4, 2018

    I started this on December 28 and I have been very happy with the program. I am very happy that I have control over what I want to eat. I love going shopping in my own closet and try on clothes that I bought over 2 years ago. My 17 year old loves the way I have energy and how I look.

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    Reviewed Feb. 4, 2018

    I have been on maintenance with WW since 2002. My spouse and I moved to South Carolina from Atlanta, GA on Labor Day weekend 2017. In that process, I gained some extra weight and was upset with myself. I made the decision to obtain a WW app to lose those unwanted pounds. I started on January 12th. I have lost over 4 lbs and very pleased. WW is an amazing program.

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    Reviewed Feb. 4, 2018

    This is my third time joining WW. My first 2 weeks were very successful with an 8 1/2 lb loss. However I hit a wall after that. I realized that when taking into consideration a moderate intake of zero pt foods and my daily points, I was consuming around 2000 cal. I started using MyFitnessPal app limiting my cal intake to 1300. In one day I lost an additional 2 lbs. I know a lot of people don’t like to track but I’m a super tracker, needing to be responsible for everything I consume. I don’t understand how this new program can be successful in the long run. It gives too much freedom to eat. Some fish, beans and fruit are quite caloric! I’ll still get weighed in but basically I’m counting calories and not points.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We are truly sorry to hear you are not enjoying Freestyle, Dona. We want to speak with you further if you will allow us the opportunity. We will reach out to you shortly.

    --Weight Watchers Resolution Team--

    No response received
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    Staff

    Reviewed Feb. 4, 2018

    January 9th, a friend of mine confided with me that she had begun her journey with WW the previous weekend. She shared with me about the program & by lunchtime I was signing up. Come this Tuesday, I will have been with WW for four weeks & I am still excited about this adventure. It's been more than about losing weight for me. It is about learning many new things, about food, self worth & esteem, making new friends. For me, I am doing just the online version. Being able to have Connect has been a wonderful experience for me. I truly enjoy the ability to share in our journeys together and be able to encourage others as well.

    When I signed up for three months, I wondered how long I would be able to commit to the program. But as I type this now, I know I want it for the rest of the year and beyond. Thank you for giving me the chance to tell you how excited I am to have this new family of "losers"! We are in this together! Btw - as of today I am down 7.6 lbs!! Whoo hoo!

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    Staff

    Reviewed Feb. 4, 2018

    I have been on program for 1 month. I have to say I am loving it. I have lost 5 lbs in a month and am thrilled with my loss. In the past year I have been on another journey of my own counting my Macros and only lost 10 lbs but went down 1 clothing size (because of working out) but it was a lot of work and I really don’t want to gain more muscle. I would really love to become a leader. I feel like I have a lot to share and love to help people with their goals and journey.

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    Reviewed Feb. 4, 2018

    I have enjoyed Weight Watchers this time around. I feel more satisfied with the program. I enjoy the different foods I’m able to fixing that wouldn’t be on other weight loss programs. I’m enjoying the different meetings I am able to attend.

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    Reviewed Feb. 4, 2018

    I currently use the online tools most routinely. The nearest in person meetings are an hour away from my home. If I do make it to "the big city" I have always found the meeting encouraging and practical. Having attended my first WW meeting in 1966 I find the current program much easier to follow and not guilt inducing. The recommendations are sane, realistic and adaptable to anyone's nutritional needs. It is even more uncomplicated than last year's program. I'm glad that there is more emphasis on the psychological aspects of an individual's relationship to food.

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    Reviewed Feb. 4, 2018

    I started WW on December 4 and I have lost 14.6 pounds. I was unsuccessful getting my weight to budge on my own, actually going up every time I weighed. I’m thankful for the success I’ve experienced on WW so far!

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Congrats on 14.6 lbs lost, Shawna! It's so great to hear that Weight Watchers is working for you! Best of luck on your continued success!

    --Weight Watchers Resolution Team--

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    Online & App

    Reviewed Feb. 4, 2018

    I absolutely love WW! I have tried numerous times before but would always get discouraged - never really digging into the “why” but this time it’s just different. I love the 0 point foods and the quick ease of tracking via the app. I have literally influenced 10 of my friends to join & we are doing our own accountability group. I love that I can still enjoy food and make better choices but not feel like a failure if I just have a really bad day. I am down 2 sizes since I started & can’t wait to see how far I can go with this!

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    Reviewed Feb. 4, 2018

    Weight Watchers has changed my life! I have lost 10 pounds since January 2, 2018. I feel so much better about myself. Not to mention I look so much better! I never go hungry. I would highly recommend Weight Watchers to anyone wanting to lose weight!

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    Reviewed Feb. 4, 2018

    I lost 40 pounds on Weight Watchers 10 years ago and maintained my weight until I had a baby in November. I loved the program because it didn't cut out any food group and it taught portion control. It felt like a plan that one could stick with forever. I was excited to rejoin Weight Watchers to lose my baby weight. I've been on it for about a month and I'm sad to say I hate it. Although I love cooking, as a working single mom I have hardly any time for cooking and food prep. I now have to rely on convenience foods like lean cuisine or Sargento Balanced Bites and those foods are so high in points that I'm starving all day.

    I understand that Weight Watchers is trying to make us healthy with the new Freestyle program but the original allure of Weight Watchers was to eat anything and watch your portions. I feel you are now severely punished for eating carbs or a convenience food. Sure I may lose weight but it's equally important to me to keep it off. I don't feel this is a diet I can stick with for years. I'm upset that I signed up for 6 months. If I wanted a diet where I eat no or few carbs I would have picked South Beach or Atkins. I'm sure this diet works great for some people; for me it takes away the things I loved about the old Weight Watchers - flexibility, portion control, and a way to stop yo-yo dieting.

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    Response from WW (Weight Watchers)

    We are sorry to hear you are not enjoying Freestyle, Michele. We would love to speak with you further. A member of our Resolution Team will reach out to you shortly.

    --Weight Watchers Resolution Team--

    Insufficient response received
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    Online & App

    Reviewed Feb. 4, 2018

    I have tried Weight Watchers in the past and really didn’t like the previous point system. After watching my weight creep up over the last couple years, I realized something needed to change. I revisited Weight Watchers after seeing recent ads for the freestyle plan. This one I love! The number of foods that are 0 points makes it easy to stay within my daily allotment. I find myself getting creative when preparing my meals to see how many 0 point foods I can fit in. I am never hungry! I’ve lost 19 pounds in 6 weeks and it seemed like the pounds just disappeared on their own with little effort on my part. It is easy to stay motivated. The app is super easy to use!

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Hi, Barbara! Congrats on 19 lbs lost! We are so happy you love Freestyle and appreciate the time you've taken to let us know. Best of luck on your weight loss journey!

    --Weight Watchers Resolution Team--

    Verified purchase

    Reviewed Feb. 4, 2018

    I have 90 pounds to lose, in the last month I have lost 10 pounds, well on my way to success. Weight Watchers is teaching me how to enjoy healthy eating. Keeping track of my points not just for food but activity is very helpful. This combined discipline helps me to be active as well as eating smart. Thank you for a great plan!

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    Reviewed Feb. 4, 2018

    I love having so many free foods to chose from. It makes life so much easier. The variety is fantastic and all healthy! I am down 5 lbs in 2 weeks. Still have some crunchy snack items that fill that need too.

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    Response from WW (Weight Watchers)

    Congrats on 5 lbs lost, Denise! Best of luck on your continued success!

    --Weight Watchers Resolution Team--

    Verified purchase

    Reviewed Feb. 4, 2018

    I have been on Weight Watchers off and on for several years. It is the best program for me. I had tried several before. I started the program again several weeks ago, and just attended a conference for a couple days. I had no problem staying on program and even had a doughnut.

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    Reviewed Feb. 4, 2018

    I have enjoyed all aspects of Freestyle. I love that veggies and fruit are free. So if I mess up early in the day. I can still have something to eat. The only issue I have is when creating recipes you can’t scan ingredients in. I think it would be so much easier if you could.

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    Reviewed Feb. 4, 2018

    I have really enjoyed using Weight Watchers freestyle and have seen very positive results so far. I have only been using the online/app portion, but I really enjoy the connect feature. This has been a really great change for me, and I look forward to continuing my journey!

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    Customer ServiceOnline & AppStaff

    Reviewed Feb. 4, 2018

    I am a newbie. Wife is a lifer so I thought I would do it with her. I am a techie guy and the App hooked me from the get go! Informative, easy to learn and easy to use. Makes tracking a snap and meal planning a breeze. I remember when she did it on paper... I couldn’t do that! One problem however... I have used the live chat for questions and on two occasions the connection timed out while the person on the other end was preparing her answer and we were cut off. No way at that point to reconnect with that person and all dialog is lost. Would be nice if there was a way for the content to be saved so you could reconnect with the conversation or for the help person to connect back to you if the connection is interrupted.

    Otherwise... love the program. I cook a lot and I enjoy the challenge... and, the best part... in it for a month of solid commitment and I am down 15 pounds. My wife is down as well. I am 71 so this may be my last chance to shed some pounds. Having knee surgery in April so I want to relieve my knees from the burden of the extra pounds.

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    Reviewed Feb. 4, 2018

    I really felt like I was doomed! Fat and 62. So I gave WW a try. It is totally user friendly. I never feel hungry. Can’t believe I lost 9.2 lbs with very little effort. Next I will work on getting more active again. Thank you!!

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Congrats on 9.2 lbs lost, Phyllis! You are doing great and you will be at goal in no time! Thank you for reaching out and best of luck on your continued success!

    --Weight Watchers Resolution Team--

    Verified purchase

    Reviewed Feb. 4, 2018

    I am with the others on Connect who would like the choice to have Smart Points and Freestyle available. When Freestyle rolled out, I tried it. With my food allergies, I gained chicken, turkey, eggs, and yogurt as zero point foods. I lost 7 points a day and found that I do not eat 7 points of those four foods daily. Nor could I make meals that expanded well on those four food and kept me full for the 23 points I was given daily. My weight plateaued or gained. Since working to make my own Smart Points plan, I am able to eat the foods that agree with me, stay in my 30 points daily, and have Weekly points available to enjoy with my family once again.

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    Staff

    Reviewed Feb. 4, 2018

    Group leader motivation to help you understand the program. And to stay committed even when you have not lost the pounds you thought you should have lost. The receptionist very helpful also. Freestyle So much food. When will Ok be able to buy Wine? Having trouble with creating a meal. Will ask group leader for help.

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    Verified purchase
    Online & App

    Reviewed Feb. 4, 2018

    So far it's been almost 4 weeks, I do the meetings and the online app. I love it. It gives me a chance to eat lots of healthy foods and I can still have my glass of wine or piece of chocolate. So far I am very happy with the program.

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    Verified purchase
    Online & App

    Reviewed Feb. 4, 2018

    I have been on Weight Watchers for 30 days and cannot believe my results thus far. I have been able to lose 10 lbs. I have found their app and webpage super easy to use and find delicious recipes. I am excited to see where my weight goes over the next 30 days.

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    Verified purchase

    Reviewed Feb. 4, 2018

    My story is that I grew up a chubbier kid but managed to lose a lot of body fat during high school due to sports and being active. After graduation, I had big plans to pursue a scholarship in SC, but unfortunately plans fell through, which led me to depression. That is not when I gained the weight, though. I started working a full time desk job at 19 and fro, there, the weight started piling on faster than I could keep track. I ate poorly, I wasn’t cooking my own meals and I had forgotten to take care of my health. Only I am responsible for my weight gain. In one year, I put on 60 lbs and was at my heaviest of 225 lbs.

    My mom gave to me for Xmas a 3 month membership to Weight Watchers and she is currently enrolled with me. Since starting in January 2018, I have lost 10 lbs in 3 weeks and I absolutely notice a difference in my energy and attitude. I am overly joyed with how well this program is working for me, I absolutely feel accountable every time I go weigh in and that helps me for than anything because that generates motivation - the thing I lacked most this past year before the program.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Congrats on your 10 lbs lost so far, Jordan! We know how tough life can be and we are so happy Weight Watchers is helping you. If you ever need assistance we are always here for you. Thank you for reaching out to us and best of luck on your continued success!

    --Weight Watchers Resolution Team--

    Verified purchase

    Reviewed Feb. 4, 2018

    I was very reluctant to join WW for weight loss and learning to eat healthy again... but, I did. I find the program wonderful... easy and effective. My boyfriend, 2 daughters, and son-in-law are also on the Lifestyle Program. We love it!

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    Staff

    Reviewed Feb. 4, 2018

    I am losing weight, but I don't feel that I got a good start or was fully supported. The program was not fully explained. I still don't really understand what constitutes "smart points". Are there different kinds of points? One place says to record only one type of points. Also, our leaders are not good about congratulations. I have not been recognized for two--5 lbs and 4 wks. I don't care to be pointed out, so I didn't speak up, but others did. Program assumes too much that all are familiar with technology, or even have it available to them. It was not explained to me how the "free first 10" works; just handed a sticker like "figure it out yourself". I think they are in too big of a rush.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We're sorry to hear about your experience at your meetings, Carol! A specialist will contact you soon to help resolve this issue.

    Weight Watchers Resolution Team

    No response received
    Verified purchase

    Reviewed Feb. 4, 2018

    I have enjoyed learning new recipes by scrolling through the WW app. It’s helpful when trying to figure out what to prepare within my points range. One of my favorites is the recipe for a vegetable omelette. I do hope that as I get more familiar with this app and the program, I will see more recipes that are tasty and low in points.

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    Verified purchase
    Staff

    Reviewed Feb. 4, 2018

    It's so crowded! Too close in quarters. Need another location, maybe on the island. Would like meeting to be more in control of the leader, couple people like to hear their voices and go on and on! I want to do meeting, but it's not gonna happen.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We want to ensure you are comfortable in your meeting room, Pam. A member of our Resolution Team will reach out to you for more information.

    --Weight Watchers Resolution Team--

    No response received
    Verified purchase

    Reviewed Feb. 4, 2018

    I’ve had so much success with Weight Watchers over the years! Lost 124 pounds and counting. The new program is amazing! With the old program I would have problems getting full and occasionally have fainting spells. No more with the new program! I can eat good, stay healthy, lose weight and even improve my health! I recommend Weight Watchers to everyone I talk to and even gotten a few to join!

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Wow, Katherine! Congrats on 124 lbs lost, you are an inspiration! We truly appreciate you for recommending Weight Watchers to others and we are happy to hear Freestyle is working great for you. Thank you for taking the time to leave your review and best of luck on your continued success!

    --Weight Watchers Resolution Team--

    Verified purchase

    Reviewed Feb. 4, 2018

    Weight Watchers works if you do it and follow your points. Weight Watchers needs to explain more about FreeStyle points as there is much confusion in the online community. Example, eating a huge amount of Free Points will most likely end up adding weight. They need to put portion control limits on Free Points. It's a great program that works.

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    Verified purchase
    Online & App

    Reviewed Feb. 4, 2018

    Unfortunately I’m canceling because I’m not losing weight after third week. The app doesn’t always work and it’s hard to calculate when it doesn’t. I disagree with having to pay a $34 fee for canceling. I’ve gotten many people to sign up and they are having same issues with app.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We're sorry to hear about the troubles you've experienced with our app, Jenny. One of our representatives will be in contact with you soon to help you with your account.

    -- Weight Watchers Resolution Team --

    No response received
    Verified purchase
    Online & App

    Reviewed Feb. 4, 2018

    I have been doing Weight Watchers for 1 month and have been doing GREAT!!! I love having an app with me at all times on my phone. It gives me all the info that I need when Im trying to decide what to eat if we are dining out. Thank to Weight Watchers Im on my way to a new way of eating and feeling better about myself.

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    Verified purchase
    Customer Service

    Reviewed Feb. 4, 2018

    Called for assistance. Not really any assist. Was suggested I go to meeting and have leader look at tracking. Would appreciate some advice on foods that I should be eating or not eating. This is 3rd attempt with WW and I am determined to make it work.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We are committed to your success and we would love the opportunity to help you, Joanne. We will reach out to you shortly.

    --Weight Watchers Resolution Team--

    No response received
    Verified purchase

    Reviewed Feb. 4, 2018

    This is only my second week on Weight Watchers and I have lost 5.4lbs. The program is easy to follow and I love all the 0 point foods to fill up on! I don’t feel like I’m on a diet or deprived of any foods. I eat what I want and in moderation and track all my points! My body feels great, I have a lot more energy and I’m noticing how my clothes are fitting me and I feel more confident! Thank you Weight Watchers for giving me my life back!

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    Verified purchase

    Reviewed Feb. 4, 2018

    As a Lifetimer from the 70s and one who has ALWAYS struggled to keep my goal within reach (and never doing it), I am experiencing the most satisfaction and enjoyment with Weight Watchers, ever!!! Protein is extremely important to me and I am now able to get the amount I feel I need without being deprived of other things I enjoy. Happy, happy, happy!!!

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    Verified purchase

    Reviewed Feb. 4, 2018

    I've been losing about half pound a week, if that. I've stuck with the plan & have been getting a lot of Fit Bit points a week that I don't touch. I've asked the leaders & tried chatting on the WW chat line (3 times it ended & we weren't done). I'm not getting too much help & am very frustrated because I'm working very hard diet wise & exercise wise. I was told to eat my daily & weekly points, but not to use my activity points. I did what I've been told but can't seem to lose at least 1-2 lbs./week. Hungry & frustrated.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Freestyle may not be the right fit for everyone and that's okay, Lynne! A member of our Resolution Team will reach out to you to offer you some assistance. We look forward to speaking with you.

    --Weight Watchers Resolution Team--

    No response received
    Verified purchase

    Reviewed Feb. 4, 2018

    I had 20 lbs that I wanted to get rid of. I lost the first 10 fairly easily, but couldn't drop the other to save my life. Finally, feeling like just giving up, I decided to try Weight Watchers. I've been on for three weeks now, and although it hasn't just magically dropped off, I am losing. I'm down 5 lbs and I haven't felt deprived of anything and can't say I've felt hungry even once. I'm happy I made the decision to try.

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    Verified purchase

    Reviewed Feb. 4, 2018

    Overall great program. I have lost roughly 50 lbs in the last year and 3 months using WW. I am 11 lbs from goal. Weight Watchers has given me the tools I need to be successful. I am struggling with Freestyle and do feel more restricted but plan to keep working on it to learn the curve.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Congrats on 50 lbs lost, Tammy! We appreciate you for taking the time to reach out. If you need any help with Freestyle, please let us know! Best of luck reaching your goal!

    --Weight Watchers Resolution Team--

    Verified purchase
    Online & App

    Reviewed Feb. 4, 2018

    I joined Weight Watchers in early January and I am so impressed with the new freestyle plan. Also the App is so user friendly to record each meal. It makes it so simple and it automatically calculates the number of points. I recommend this program to anyone that needs a lifestyle change of your eating habits!

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    Verified purchase

    Reviewed Feb. 4, 2018

    This is my fourth Weight Watcher journey in my lifetime and I love the new Freestyle program. I feel more freedom to eat food since there are so many 0 point items available. This allows me to have better control over my eating habits. It is the easiest program to adapt to for weight loss.

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    Verified purchase
    Online & App

    Reviewed Feb. 4, 2018

    Weight Watchers have outdone themselves! The app is a brilliant idea. The new freestyle is amazing. I tried WW in the past. Moved to a rural area. Was doing the diet while we lived in the city. The app keeps everyone "connected" whether rural or city. WW diet excels all the other diets--for you teach a person to "control" their appetites with encouragement and food ideas. Others offer pills/patches. Thanks Weight Watchers!!

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Thank you for being a dedicated Weight Watchers member, Kim! Your feedback provides us with the motivation to keep producing great products and plans! Best of luck on your continued success!

    --Weight Watchers Resolution Team--

    Verified purchase

    Reviewed Feb. 4, 2018

    The first time I joined WW, I was unhappy with my appearance after seeing a photo from a trip to Hawaii. I have a chronic back problem and carrying extra weight doesn’t help. I lost 18 pounds. It truly works so never give up!

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    This is so great to hear, Debora! A member of our Resolution Team would love speak with you further. We will reach out to you shortly.

    --Weight Watchers Resolution Team--

    No response received
    Verified purchase
    Staff

    Reviewed Feb. 4, 2018

    I actually love Weight Watchers and feel it is the best help for those of us who struggle with food obsession and overeating. It provides easy and convenient tracking tools online. I have personally tried diets, pills, and 12 step programs and after many decades finally realize that this WW program fundamentally covers all options, emotional and physical. I believe it is my opportunity to become disciplined and make healthy choices as a lifestyle. My struggle with food is by far my biggest struggle in my life. I intend to stick with Weight Watchers and persist with my life lesson to have a healthy relationship with food. I am new again to the WW program, therefore I have not reached the jubilant state of mind that the leader demonstrates. I actually find it annoying, although someday I may feel happy, joyous and free as she does. Learning and growing as a person is my lifestyle, so I will keep tracking!!!

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    Online & App

    Reviewed Feb. 4, 2018

    In Dec-Jan I saw the ad to join WW and receive 3 months for the price of 1 month. It was just the incentive I needed! The first week I lost 8.6 pounds. My first month I lost a total of 18.2 pounds! I'm regularly working out which I believe accounts for higher than expected weight loss. I love the app. I always track my food and will track ahead especially when I know I will be eating out. I find the recipe builder to be invaluable as well as the scanner. My husband has started asking me to scan his snacks and it's made us much more aware of what we're eating. I AM going to be Lifetime!

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    Staff

    Reviewed Feb. 4, 2018

    I am a lifetime member coming back. My first go around was at Weight Watchers camp in Beloit Wisconsin. I spent my 21st birthday at camp with my “Weight Watcher’s Family”. It taught me how to eat right as well as the importance of exercise and loving oneself. I kept that weight off for 20 years, rebooting every so often to lose the few pounds I had gained every now and then.

    After my third pregnancy, the loss of my mother, and busy raising three children, I had a difficult time following the program and walked away from the game. My youngest is now 16, and I am waking up from a deep sleep of unconscious eating. I have to say, this is the easiest program I have ever had to follow. It is the most livable. It allows one the room to shape it into what works for you. The technical tools are amazing as well as my fantastic leader and all the friends I have in the class. The grocery stores now have amazing products at your disposal to make the program easy to follow. I have resigned to the fact that it will take time but that’s ok because this is the way everyone should eat... healthy.

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    Reviewed Feb. 4, 2018

    WW freestyling program is so easy! The program and tools available are fantastic. With so many zero point foods meal planning is easy at home and on the go. Real food, my choices based on what I like. I have never been so successful and felt so good about a lifestyle change.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Congrats on your success, Jennifer! We appreciate your feedback and the time you've taken to leave a review. Thanks again and best of luck on your weight loss journey!

    --Weight Watchers Resolution Team--

    Verified purchase

    Reviewed Feb. 4, 2018

    My whole life I have always been able to count calories and maintain a healthy weight. But when I hit menopause everything changed. I was eating 1200 calories and exercising religiously and nothing could get that 20 pounds off that I had gained. I tried Weight Watchers because why not? Nothing else was working. Sure enough, I’ve lost 11 pounds in the first month, and I’m feeling great. I think the best feature about the new program is the zero points foods because you don’t have to go hungry if you’ve used up your daily points. That alone should be enough to give Weight Watchers a try. I couldn’t be happier with my progress so far, and can’t wait to hit my goal???

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    Verified purchase

    Reviewed Feb. 4, 2018

    I like the new Freestyle program since I don't have to count so many points as I did in the past. Weight loss is bit slow at this time, however, I plan to stick with it until I reach my goal weight. Since I like fish and chicken; I am happy that they are now zero points and so are fruits and veggies.

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    Online & App

    Reviewed Feb. 4, 2018

    I love the app, the meeting not so much. My first week I lost 8 pounds. The instructor made it a point, 3 times, to say that will NEVER happen again. Wouldn’t it have been more positive to say, 8 pounds is great, but don’t get discouraged if it doesn’t happen again. I go to weigh-ins but skip the meeting. I’m trying to have a positive experience. Thanks.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We are truly sorry to hear of your experience, Michael. This is not how your meetings should be and we apologize. Our Resolution Team will reach out to you shortly. We look forward to providing you with a resolution.

    --Weight Watchers Resolution Team--

    No response received
    Verified purchase

    Reviewed Feb. 4, 2018

    I have rejoined Weight Watchers about a dozen times. I have had some success but never reached goal. I am a bit of a rebel and the tracking of every little morsel would eventually cause the rebellion from within. The new program has enough densely nutritious zero point foods that I may have a day where I only have to track 3 or 4 times. The only other time I felt this free with WW was the core program. My weight loss was small but consistent and my sense of wellness was enhanced. The WW points system has always filled me with a low level sense of dread. Some time after lunch I would see how many points I had left for dinner and the long, long evening ahead. And there was always fear. Fear I would fail once again, fear that hunger would overwhelm my resolve and a really great day would dissolve into a monumental evening binge. And I had every reason to feel fear because I failed more often than I succeeded.

    It was hard to stick with WW because it felt like every evening loomed over me like an over expectant boss. When I saw the list of zero point foods in the new Freestyle program, I had the most profound sense that I could make this program work for me. I could actually make a filling and very nutritious meal that was low points or even zero points. That was impossible under the old plan because let’s face it, sugar free jello has never filled anyone. And for me personally, it is an abomination. My evenings are no longer threatened by the thought that all I am allowed are sugar free food-like items, a stalk of celery, and a piece of fruit. I can actually feel full and nourished! And now I have more successes than failures through those long, long evenings. I guess I am becoming more than full, I am fulfilled.

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    Verified purchase

    Reviewed Feb. 4, 2018

    Those of us over 70 have different issues than younger women. Some of this makes it much more difficult for us to lose weight. I find that even though I am RELIGIOUS in following the program I either don't lose anything, or only a few ounces. I am active, workout 3-4 times a week, everything I can do. My MD would like to see me lose 10-15 pounds and I thought WW would be a good way, but so far (after 3 weeks) it's not what I had hoped for.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We appreciate your feedback regarding your experience, Judy. One of our specialists will reach out to you to try to help.

    Weight Watchers Resolution Team

    Insufficient response received
    Verified purchase
    Customer Service

    Reviewed Feb. 4, 2018

    Help Chat - I felt treated in a condescending manner. I have lost over 10 pounds in my first month and have not heard when I will receive the promotional credit. I do not feel that communication is done well. Quick to take my money, but not quick with rewards.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We are sorry to hear of your experience and we would love the opportunity to discuss this further, Diana. A member of our Customer Care Team will reach out to you shortly. We look forward to speaking with you.

    --Weight Watchers Resolution Team--

    Verified purchase

    Reviewed Feb. 4, 2018

    I used Weight Watchers several years ago with the smart points plus and lost 15 pounds. I was so happy with the system and found it easy to follow. I just joined again to lose some pounds I have put on since and I am finding the Freestyle very difficult. Even though some foods I eat are now free, others are now more high in points. It is hard to balance. I also have less points to work with each day and week. Most discouraging is that my exercise points don't count anymore unless I reach the required amount of fit points. I wish customers could choose which program they would like to follow.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    A member of our Resolution Team will reach out to you privately in hopes of discussing your experience with Freestyle, Cathleen. We truly look forward to speaking with you.

    --Weight Watchers Resolution Team--

    No response received
    Verified purchase

    Reviewed Feb. 4, 2018

    Previous diets have always worked for me... temporarily. Freestyle is helping me to learn the better way to eat for my overall health. This is a lifestyle plan, not a diet. I'm grateful for all of the opportunity to connect with other members and learn tips for progress.

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    Verified purchase

    Reviewed Feb. 4, 2018

    I am signed up for online only. It is working. The incentive to choose low point or zero point foods helps me make wise choices. I know what these are but I know I am an emotional eater. Always have been. I would tell myself that a bit of the bad wouldn’t hurt so much, like a cookie here, cake here, it all adds up.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Hi, Karina! Thank you for leaving your feedback! We are happy to hear Freestyle is working for you and we wish you the best of luck on your weight loss journey!

    --Weight Watchers Resolution Team--

    Verified purchase

    Reviewed Feb. 4, 2018

    Despite the “free” foods attraction, one really needs to be aware of the total nutritional value of what goes in their mouth... particularly “free”. I would like the nutritional value of foods to be summarized as the day moves along. This is particularly valuable info for folks watching cholesterol or sugars. It’s possible... Under Armour’ Personal Fitness Assistant does...

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We take your feedback very seriously and we appreciate you for reaching out to us, Jackie. We will reach out to you shortly in hopes of speaking with you further.

    --Weight Watchers Resolution Team--

    No response received
    Verified purchase
    Customer ServiceOnline & App

    Reviewed Feb. 4, 2018

    I am having trouble using the app. I from Canada and used it there. But I am in the USA now for 6 months and joined down here. I can’t seem to download the App down here. It keeps saying I need to join which makes me believe the App is from Canada. I have two different usernames. One is vlhowes52 and the other is lhowes52. Can you help me with this. I have called in and it still not working. We have deleted the App and reloaded it but it still does work.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We are sorry to hear you are having trouble with your app, Louise. We would love the opportunity to fix this. A member of our Resolution Team will reach out to you shortly.

    --Weight Watchers Resolution Team--

    No response received
    Verified purchase
    Customer ServiceSales & MarketingStaff

    Reviewed Feb. 4, 2018

    I felt like the Freestyle program was not explained or advertised correctly. My interpretation was that if the items are zero points you could eat them as often as you like because they were zero points. In actuality there's a limit on these items as well. I really think it should be better explained to customers. I thought I could eat as much fruit as I wanted because of the zero point thing but then I was told by the representative that I need to watch the fruit. In my mind which one is it? I can eat as much of the freestyle items or I can't. I only loss 1 pound in 2 weeks and that could have been different if the program was properly explained.

    I was a member of WW years ago and I stopped for similar reasons. When the program isn't working for a person you guys can't pinpoint why it's not so the person is confused and doesn't know what to do to make it work. Try this or try that isn't a good answer for someone struggling with their weight. So this time it was maybe stop eating so much fruit and then they also questioned how many eggs I was eating. Again false advertisement with the Freestyle program. It lists eggs as a zero point product.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We want nothing but success for you, Rhonda and we apologize if we have not prepared you for your weight loss journey. We will reach out to you shortly in hopes of helping you with your success. We look forward to speaking with you.

    --Weight Watchers Resolution Team--

    No response received
    Verified purchase

    Reviewed Feb. 4, 2018

    WW has provided me the information to eat healthy especially when I travel. The discipline to use that information is my responsibility. It's a great relationship as I eat healthy, feel better and lose weight without feeling like I'm dieting. It's great for my family as even those who aren't dieting are eating healthy.

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    Verified purchase

    Reviewed Feb. 4, 2018

    I'm very small framed and usually weigh between 110-115. Gained 20 pounds over 5 years and 130 on my frame was very uncomfortable for me. NOTHING WORKED! My friend mentioned Weight Watchers and I didn't want to commit to meetings because of my schedule. When she told me she had an app and did it all online, weighing in weekly on the "honor system" I decided to try. In 3 weeks I've lost about 5.5 pounds and can still have on of my favorite snacks, FRITOS, but not I'll only eat 20 Fritos instead of the entire FULL SIZE BAG and am just as satisfied! Love the recipes too! Thank you Weight Watchers Freestyle!

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    Verified purchase
    Online & App

    Reviewed Feb. 4, 2018

    I have been a member of WW on and off for most of my life and I use all the new technology the site has to offer. However, with WW being such a huge company the site and the app should be much better. I always have trouble signing up, always have trouble tracking my food (when I click on breakfast, it tracks on dinner). The support and sophistication of your site and app are just not there. Even when I want to cancel when I'm traveling, it's ridiculously difficult to find where I can cancel my membership. I do, however, really like the new barcode system that calculates any food point... that's great.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We are sorry to hear the app and website are causing you frustration, Nancy. We will reach out to you privately in hopes of discussing this further.

    --Weight Watchers Resolution Team--

    No response received
    Verified purchase

    Reviewed Feb. 4, 2018

    I am very disappointed and discouraged. I have been following the program perfectly since Jan. 8th. I have only lost 2 lbs. and Saturday when I weighed myself, I had actually gained 1 lb. I feel I must try another program as this is just not working. I had lost a lot of weight many years ago (around 1988) so thought WW would be the best for me, but the new program is not for me.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We never enjoy losing a member, Susan. It is our goal to help all of our members be successful with Weight Watchers. We will reach out to you shortly in hopes of helping you on your journey.

    --Weight Watchers Resolution Team--

    No response received
    Verified purchase
    Staff

    Reviewed Feb. 4, 2018

    It has been a great experience! Love the new freedom plan! Like the fact that when I have to save points for a special occasion I can up with a 0-3 point meal! Have been recommending this plan to friends! The staff at the meetings are friendly and helpful!

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    Online & App

    Reviewed Feb. 4, 2018

    Love the new freestyle and the app works well. I wish WW online would have some means of tracking lifetime members. I don’t mind paying, but could we somehow put in our lifetime number and be able to track our journey? If you are honest with yourself you WILL lose the weight???

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    Verified purchase

    Reviewed Feb. 4, 2018

    I am struggling with the rating because overall, I am very satisfied with WW and the new Freestyle plan and would like to give a 5 star review.

    My only issue is that as an online member, I am unable to receive the incentive charms that are given to those that attend in-person meetings. I am still paying for the service so I feel that it is only fair to at least offer them to online members at the cost of shipping (at best).

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We completely understand your frustration, Angela. We will reach out to you shortly. We look forward to speaking with you.

    --Weight Watchers Resolution Team--

    No response received
    Verified purchase

    Reviewed Feb. 4, 2018

    The only complaint I have is that, in lieu of my Saturday meeting, I went to a Sunday meeting. Back at my regular Saturday meeting the following week, they couldn’t weigh me. I had “already been weighed that week”. 6 days vs. 7??? Really???

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    Verified purchase

    Reviewed Feb. 4, 2018

    I love the new FreeStyle program. It allows me to eat more of my favorite foods without using points, and thereby letting me use those points for necessary oils in my daily diet. So far, I've lost 9 lbs. and don't feel deprived at all. Love this new program.

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    Reviewed Feb. 4, 2018

    I strongly preferred the previous Smart Points plan to Freestyle. I like to have wine & dark chocolate each day. I had no problem managing this w/ SP, however I have so few Freestyle points that it’s hard to eat enough (w/o repeating chicken, eggs & beans daily).

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We would love for you to still enjoy your favorite snacks and beverages while on Freestyle, Amy. A member of our Resolution Team will reach out to you privately in hopes of speaking with you further.

    --Weight Watchers Resolution Team--

    No response received
    Verified purchase

    Reviewed Feb. 4, 2018

    No better than anything else I've ever tried - First three weeks I lost 13 lb. Over the next two weeks I fluctuated and ended up back down only 9. I was losing the same rate of weight before I went on Weight Watchers using Dr. Fuhrman's plan. His plan is healthier.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Thank you for your feedback, Jed. A member of our Resolution Team will reach out to you shortly regarding your experience. We look forward to speaking with you.

    --Weight Watchers Resolution Team--

    Verified purchase
    Staff

    Reviewed Feb. 4, 2018

    I have been on your new Freestyle program for one month and have lost weight, but I am frustrated. I wish that you would allow your members to select the program that has worked best for them. I lost 18 lbs in 4 months on Points Plus and never felt deprived or frustrated. I feel that you have become a "trendy" program. Will try this one more month but if I still feel this way will cancel.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    It is never our goal to upset our members and we would love the opportunity to reach out to you privately, Susan, We will send you a private message in hopes of helping you on your journey.

    --Weight Watchers Resolution Team--

    No response received
    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 4, 2018

    I have text with online chat and your IT and NO ONE has been able to assist me in syncing my Fitbit to the WW website. I have investigated in my own extensively and then reached out to your staff with no success. I’m told this is common and WW has the issue and isn’t fixing it. PLEASE look into correcting the frustrating issue. Also- when you text with IT- you lose them and have to start over with the whole story of the problem- VERY irritating.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We're sorry to hear about your experience with syncing your Fitbit to your Weight Watchers account, Kathy. A specialist will reach out to you soon to help resolve this problem.

    - Weight Watchers Resolution Team

    No response received
    Verified purchase
    Online & App

    Reviewed Feb. 4, 2018

    There are just a few things that I would change in regards to the functionality of the app and Weight Watchers online. I would love for it to have the feature that allows you to copy and paste a link into the recipe area and it generates the points for you. This is similar to the MyFitnessPal app, but I think that it would be a total time saver for people who cook a lot and use recipes online.

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    Reviewed Feb. 4, 2018

    I have tried other weight loss apps and this program always works for me! I have tried fitness pal and other apps. This is the only program that lets me eat what I want but keeps me on track and losing weight.

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    Verified purchase

    Reviewed Feb. 4, 2018

    I love the new program. I was on Points plus when SmartPoints came out and did not like the change. I came back when Freestyle came out and I love it. A perfect mix of the previous 2 programs for me. The only change I would like to see is to be able to change the time the day rolls over. I am a night shift worker so my day goes from 7-7 instead of changing at midnight.

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    Online & App

    Reviewed Feb. 4, 2018

    The only negative I have about Weight Watchers is the point values of food in the app. There are entries from numerous people that have assigned different values for the same food (eg: Pace Picante Sauce). Of course, most people will pick the lowest point value. Weight Watchers needs to have someone verify each entry and allow only one entry per food so we can use the correct point value. Also, we have been told that most fruits, including those in cans, are zero points as long as you drain off the juice. All of the fruits that I have scanned the barcodes on in stores show up as positive point values with no explanation. I have no clue what I can get to stay on plan.

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    PriceOnline & App

    Reviewed Feb. 4, 2018

    While the program works, if you follow it, it’s very expensive and makes it challenging for those who need it to actually pay for it monthly. I also wish the app had additional features and maybe followed more of a MyFitnessPal flow. That app is free and is quite nice.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Thank you for providing us with your feedback, Stephanie. Your feedback allows us the opportunity to improve future products and services. Thanks again and best of luck on your weight loss journey!

    --Weight Watchers Resolution Team--

    No response received
    Verified purchase

    Reviewed Feb. 4, 2018

    I love the new program! My only suggestion so far is that I would like to be able to scan ingredient items within the recipe builder. At this point I have to create the food then create the recipe. Too many steps!! Just give me a barcode scanning option in the “add ingredient” area of the recipe builder!

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    Staff

    Reviewed Feb. 4, 2018

    I recently joined WW, program is wonderful and staff is great. However the facility where meetings are held are old, small and lack the technology that other sites offer. If everyone is paying the same I don’t understand why we are not being offered more up to date facilities. Thank you.

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    Reviewed Feb. 4, 2018

    I have used WW in the past, I have learned that I need protein to feel satisfied and the last time I tried WW I couldn't eat enough protein. Now with Freestyle I can get in all the protein I need, and still have points for other foods so its easy to eat a balanced diet, and still have an occasional treat. I love how Freestyle encourages you to eat healthy all around, but is flexible enough to live your life.

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    Online & App

    Reviewed Feb. 4, 2018

    I have been a WW off and on since the 70s. I always lose weight, when I stay on the program. This new plan is the easiest, healthiest, most livable lifestyle I’ve ever experienced. I love the app, especially the barcode feature. The only suggestion I have would be to add a journal or diary entry somewhere within the app. I know I can post my thoughts, but I would rather record my thoughts along the way and be able to reflect on them later.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Thank you for taking the time to leave us with your feedback, DeAnn. Your review helps us to improve future products and services. We will forward your request on to the appropriate teams for review and consideration. We are so happy you are enjoying Freestyle and best of luck on your weight loss journey!

    --Weight Watchers Resolution Team--

    Verified purchase

    Reviewed Feb. 4, 2018

    I've been going to Weight Watchers on and off almost my whole adult life (I'll be 71 this month). Never made it to goal, got close, but then life took over!!! I rejoined online January 2. Love Freestyle. I didn't know if it would work for me because of my age. But, it's going beautifully. I really enjoy Freestyle -- it has taken a lot of stress off of following the program. I always know if I'm hungry I can eat something responsibly. Thanks for a great program

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    Customer ServiceStaff

    Reviewed Feb. 4, 2018

    I was very satisfied when I rejoined 2 plus weeks ago. Jerry was friendly and very helpful. And I enjoy Ann's meetings. I've known her for years from the Westfield location. However, my one concern is weigh-in. I find that when I weigh in, I don't want my loss or gain reported to me. I don't want to discuss it at all. Other people's comments, even positive ones, have derailed me in the past. So weigh-in is just a private moment I want to have. But every weigher automatically "reports" my gain or loss to me (I'm including prior experiences) either with encouragement or empathy. So if I don't want comments, I have to tell the weigher in advance, which I find awkward.

    In fact, when I did tell the person I didn't want comments this past week, she agreed but then started asking me how I was doing and giving me tips, as if she assumed I was doing poorly on program. In that situation, I would have had to ask her to stop asking me all questions, but that would have been perceived as rude. And honestly, I don't want to have to work that hard (mentally) at weigh-in. I want this piece of the experience to be easier for me.

    That being said, I have two ideas, in the spirit of offering solutions, not just complaints. I guess my ideal situation would be to have either a 1) "silent scale," at which people know they can just weigh in without any comments from the weigher or 2) a way for WW to note somewhere on the computer screen for the weigher that this customer prefers no reporting or comments. It would just be less awkward to not have to ask for that. Actually, I guess a third idea would be to capture the weight digitally without a weigher. Perhaps there can be a scale station where you scan your id and then have the scale capture the weight, like auto checkout at the store. WW has become so tech friendly that I bet that would be possible and would improve my experience. Thanks for listening.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    Thank you for providing this feedback to us regarding the meeting experience, Lori. A representative will contact you privately to discuss this further.

    Weight Watchers Resolution Team

    No response received
    Verified purchase

    Reviewed Feb. 4, 2018

    Love this program! So easy without as much counting - just the right amount to keep me accountable. The bar scanner is great. I’ve lost 8 pounds in my first month???? My only suggestion would be having WW products available on the mobile app.

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    Installation & SetupStaff

    Reviewed Feb. 4, 2018

    I noticed that on Saturday after going to Weight Watchers my daily points etc was not set for a new week. I used the chat to fix this error. The representative helped me except when she stated that my points would not reset until the following week. I followed her instructions and was able to reset my points for my new week which starts for me on Saturday’s. Thank you???

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    Verified purchase

    Reviewed Feb. 4, 2018

    I think there is great science behind the points system, and accountability to attending the meetings. On the con side, I do not like the new freestyle program--I came here for definition--not to guess--I wanted foolproof--I wouldn't be here if I was a good judge of feeling full. I don't like the politics shared on Connect and the bullying style if you have a counter thought to them.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We are truly sorry to hear of your Connect experience, Elizabeth. We also are sorry to hear you are not enjoying Freestyle. We would love the opportunity to speak with you. A member of our Resolution Team will reach out to you shortly.

    --Weight Watchers Resolution Team--

    Verified purchase

    Reviewed Feb. 4, 2018

    I started Weight Watchers around July through September 2017 and was successful on the Smart Points Plus program. I discontinued due to being in between jobs. When my income started picking up, I picked up WW again the beginning of January 2018 on the Freestyle program. I was stagnant in weight loss for 3 out of 4 weeks. I decided to track in a calorie counting app one week as an experiment and lost one pound that week. I came in under my recommended daily calories but over my recommended point value by 4 points a day.

    I feel the Freestyle program is designed for individuals with 50+ pounds to lose who do not have a foundation of good eating habits. In my opinion, the Freestyle program is not for those of us who have less than 20 pounds to lose and already understand healthy foods, but need an accountability to not overeat on the occasional treat or carb. I wish there was an option to go back to the Smart Points Plus program. I will be cancelling my Weight Watchers Freestyle subscription.

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    WW (Weight Watchers)
    Response from WW (Weight Watchers)

    We never enjoy losing a member and we would love the opportunity to speak with you further. A member of our Resolution Team will reach out to you shortly. We look forward to speaking with you.

    --Weight Watchers Resolution Team--

    No response received
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    WW (Weight Watchers)
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