Weight Watchers Reviews

I decided to leave a review here to support the other reviewers. Bottom line if you liked the Points Plus program you will hate this system! My wife and I used to be able to dine out on the program eat a little pizza and have a burger from time to time and still lose weight. I told everyone about how amazing it was. Now that is not the case at all. If you're not a bodybuilder fixing lean meals at home, good luck. Dining out is off the table on this program. Bottom line find sites that have the info for the old program and follow it or if you need support find a free calorie counting website that has the same features.

I was charged twice for a purchased item. It was acknowledged there and then and the refund process would be initiated. Two months later I was still waiting for the refund. I then said I would not leave the meeting until I had been reimbursed. This led to my saying I would report this to trading standards and all of a sudden, the money was produced but the leader of the meeting said I would not be welcomed to the next meeting, despite I had taken out a monthly pass with the money being taken out of my account. I now find I cannot go to the meeting or cancel the direct debit as I had given WW the long card number. I have to put the complaint in writing to show the bank before they can cancel it. Beware!

In the past I had been a Weight Watchers consumer. I loved the Points Plus Program. When they changed over to this plan Smart Points I realized everything was double the point value. IT SUCKS!! They need to go back the old way. I am very disappointed and tried to also cancel my membership several times with no response from them online. Holding is just ridiculous over an hour and no one picks up at all.

I returned to Weight Watchers after about a 1 year off the program. I should have been more cautious when I saw the new and very unfamiliar website but, although I looked for a "trial," all I could find (and finding ANYTHING on this new website is a challenge) was how to enroll and pay for 3 months upfront. None of the information from my previous subscription was available, except my address and email and phone numbers. Then I found that all my carefully selected favorites and recipes are gone.

I saw that my subscription was due to renew in 1/16 so I called in 12/15 and the rep said the best way to cancel was to do so online. Great! I am tech savvy and would prefer that anyway. Well after 6 attempts to cancel (4 using the online form which they direct you to as the best/easiest way and 2 using their online cancellation email method) it was still active. I would complete the entire form/email including the captcha and hit submit and it would take me back to the contact page where I started. Apparently, none of those did a thing.

I have been a member of WW for years and have been very successful. I loved the philosophy, the online help and the fun at the meetings. Sadly that all changed the minute they introduced SmartPoints. It has totally destroyed the way my husband and I eat. Everything except fruits/vegetables and some meats have doubled and tripled in points!! It is so defeating and depressing. We have been trying to cancel our subscription for two weeks and my husband was finally successful last week, but now they have deducted yet another month of fees on mine. I have tried multiple times to cancel online. I fill out the form and typed in that weird number step where numerous voices are doing their best to sound robotic and mumble so you can not get it on the first try. I have called but left on hold forever, thus enabling them to reach their goal of customers getting frustrated and hanging up.

In December 2015 I cancelled online, I received no confirmation so I did it again. Again I received no confirmation. Then I noticed I got charged for another month - about 1 1/2 months in advance. Then I got charged for another month. Just got off the phone with Weight Watchers, asked for a 2-month refund, they said someone would have to call me back. I believe Weight Watchers is intentionally charging credit cards for monthly pass membership too far in advance and counting on people not asking for refunds when their online cancellation doesn't work. I plan to file a complaint with the AZ Attorney General's office.

I'm so unhappy with their technical support. When they switched to the new system I couldn't figure out where all my saved recipes and combos (e.g. my morning smoothie) had gone - the online "chat" support was thoroughly unhelpful and then just cut me off. I also tried at one point to cancel my subscription, and thought I had, but then I was charged the next month... I thought I had mistakenly not followed through on the website, but tonight I tried again (and again and again and again) and it didn't seem to go through (no confirmation page or email). So again, I tried the chat function and was talked into downgrading to just eTools rather than cancelling altogether, but then that chat guy cut me off. Out of sheer frustration, I got back on chat, got another guy, and just cancelled completely. I really think they've set the website up so that it's difficult to cancel!

Weight Watchers customer service is hard to work with. I have called there ~ 6 times in the last six months and most took at least 30 minutes. The most recent time I tried their 24-hour chat and almost two hours later we were promised a refund within 7-10 business days. It has been three weeks and there has been no refund. Their contact system online is not working for email and I can no longer use chat because I am not a member. Beware when working with Weight Watchers.

I tried to cancel my WW account online as WW suggests being the best method. It does not work so beware. You will probably continue to be charged if you try cancelling online. I did not receive any type of confirmation by email or on the website so I called and sure enough it did not cancel. It was very difficult to cancel by phone as well. They put me on hold for over 10 minutes and I tried again only to be put on hold again for over 10 minutes. I finally reached a helpful person who not only cancelled the account but said she would refund last month. Also pay attention to the time period you have pre-paid for since they charge you ahead of time and make sure you get a refund if you haven't used it or won't use it in the future.

I used the points plus system for 2 1/2 yrs before smart points was introduced. I liked the fact that I could calculate pts for my own recipes and keep favorites on the app. In addition, I could use the WW app to find recipes based on user reviews, and I could easily look up my favorite foods to track. When the new program rolled out, I was told everything I had set-up would be auto updated (i.e.- all of my own recipes that I had entered to the system over 2 1/2 yrs). This did not happen.

Shortly after using the new website for the "Beyond the Scale" program, the tracking part of the website for foods stopped working effectively. Also, I was unable to access the large library of recipes. I spent the better part of a week, a couple of weeks ago, trying to address the issue. No one could help me and it turns out that their computer issues are outsourced to the Philippines, which is a major turn off for me, so I cancelled my subscription for good.

I am deeply disappointed in the Weight Watchers universe. The plan changed too much at once and left all its old members without support. The website is non-intuitive and downright difficult to navigate in this world of Google searching and online business. The app is just as difficult for this Android user. For a company that has made its living on the back of well-intentioned people determined to lose weight they have done us all a big disservice. The new plan itself is a good move and I believe lower saturated fats and less sugar is the way of weight loss and health in the future. The infrastructure was never considered when they made this move. I want to quit. My meeting is the only thing helping me continue to lose weight.

I have used the WW Points Plus program successfully for years. They changed that program to a new program that just does not work successfully for me. Over the years I had retained my eating habits by knowing the point system and being able to easily determine what I could eat and remain successful. I had menus saved and meals grouped to gather for easy record keeping. The new system started out incomplete and never became better. I don't agree that WW can change the point system with a goal to change my eating habits. I ate well and according to my likes. If the points are based on the actual food how can something one time be 4 points on the Points Plus and now is 7-10 on the new system. I contacted them 3 times and the reply was that I could cancel my account - which I did.

My wife has been a lifetime member with Weight Watchers for some time now and she signed up at her workplace only to find out she was not getting the special discounted workplace price and is being charged almost double for the last 6 months. She called customer service to get the billing corrected only to get bounced around from one customer service representative to another explaining her situation several times to correct her billing issue and she kept getting a different answer every time she called.

WW should bring back the way the 'classic plan' allowed you to view the entire week...or weeks (since you could go back and see your accomplishments) for weeks or months. Each daily meal was highlighted in a different color for breakfast, lunch, etc. Now, 'ONLINE EXPERT' chat says that something similar is available on the mobile app, but for those of us paying/using E TOOLS...we do not see it. Why not? Why not address this as well? Same thing for weight progress. The 'classic plan' actually graphed it by week, 4 week, 12 week since joining. This new format just lists it. It is worthless. Tell THERESA ** (content and magazine editor) that this new E-tools is NOT an improvement...and she should address it.

I have been using the online WW site for quite some time. I do not understand why they had to make such a dramatic change. The old site had everything available on one page. It was great! Now just to add a favorite you have to load page after page to get to the desired item. I spent 15 mins with the online chat help today and neither of us could locate how to enter a recently entered food. That was so easy to find on the old site. I liked all of the graph options the old site had in monitoring weight. That appears to be gone. Also measurements. How do we enter those? Many weeks I won't lose a lot of pounds, but may lose a 1/2 inch. Weight Watchers take notice. The new site is a FAIL!!! If you really care about members' weight loss, change it back!

Did the trial run for the online services. Loaded the app to my phone, submitted my credit card, and created my profile. That was it. Could get anything else to work. After fumbling with it for 24 hours and still not getting anywhere, I sent an email asking for help. I received a confirmation email right away giving me a claim number and reassurance that someone would contact me shortly. 14 days went by, the app still did nothing. I was at the end of my trial, and no one had contacted me to help me resolve my problems, so I called to cancel. No problem, cancelled right away, but still had to pay for Jan 4 to Feb 4. Why? I did not get anything but aggravation. I still haven't heard anything from tech support. The icon on my phone wasn't worth the $129 and change that I've been charged.

Tried cancelling my account, but was still charged. Cannot get a hold of them. One of the few companies that doesn't even give out an email to their members. What kind of sad state of affairs is that? It's like they WANT to piss off their customers.

I was doing great on the program until it changed in December. I dropped going to meetings and went to online only. Everything has changed, I understand the need for activity, but I had back surgery so I'm limited in what I can do. New program pushes activity, well, I will be discontinuing my membership. Sad to see that we are all supposed to be like Oprah.

I have been a Weight Watchers lifetime member for many years. It has always been my go-to when I feel myself losing control. Weight Watchers has always been a part of my lifestyle. That ended with the new program. It now seems to be run like any other big business whose sole intent is to make money. I am tired of the leaders trying desperately to convince me to ignore all the bad comments and toe the line - buy more of the Weight Watcher products and you will succeed. I won't touch on the disastrous new online program (the reviewers before me have done a good job) except to say that I can't use the app unless I buy a new phone. It can no longer be used on an iPhone 4.

The program worked well for a time, until I hit a wall in my weight loss. Since I had been paying 19.95 once a month for an entire year, I felt it was fair to quit and continue on my own based on what I had learned. I followed the steps online in order to close my account, but then was still charged when my monthly renewal rolled around again. I then went on and canceled my account two more times, it still was not canceled. I emailed customer service and got no response. I finally contacted customer service through their chat service. They did finally cancel my account (or at least they say they did), but they refused to give me a refund unless I could provide them with my cancellation confirmation email, or confirmation of my email to customer service. I never received any of these emails, because it was all through their website, which is seemingly not functioning.

I have done Weight Watchers on and off for years and made the switch from the exchanges to the points. The new program left me totally confused. The online program did not have anything to assist in understanding the new method of calculating points. All my recipes are gone as well as my favorites, plus the functionality of the new tracker is inferior. I left feedback on the website and never got an answer. Also canceled my membership. I've not read one positive review of the new program. Weight Watchers just lost all their long time customers from what I am reading online. Shame on them for such a poor decision and negating all the collective work members have done with recipes.

I tried to cancel my account with Weight Watchers in June 2015. I thought that everything was fine, until I noticed that I was still being charged in October 2015. I cancelled again. I was billed again. I called customer service only to be told the most refund I could get was 3 months. If I had forgotten to cancel that would be one thing, but I tried twice, and there was no record in their system. The matter was supposed to be taken to Corporate, and it was not. I am still dealing with this and plan to take it further. I am not satisfied. Do yourself a favor and eat smart and exercise. It's cheaper than the scam that is Weight Watchers.

BEWARE!!! I saw the ad with Oprah and thought she was sincere (great actress), which motivated me to join Weight Watchers. I had lost weight in the past with Weight Watchers, and enjoyed the support and friendship. However, this online Weight Watchers cost more, and gives no support! To the extent of not even giving plan instructions. After you join and answer a few questions you can only put in points. There is no help, and no link for support or guidelines, just diet and exercise points (how does it work?). You do receive access for recipes. Diet recipes can be gotten online for FREE!!

I am experiencing many of the same issues as the other 249 people that have posted their complete dissatisfaction with the new program. I spent the majority of my day Saturday "chatting" with the so called Tech Associates. The lack of knowledge is shameful. I was kicked out of the chat several times, which required me to start up a new chat with someone else. I would get different answers each time. "This is a known problem and has been reported", or " it is a problem with your browser" or "I don't see this problem in your account". Something as simple as changing the weight metric from kgs to lbs is not possible. WHAT! I am so disgusted with the site I am ready to cancel. And that doesn't even cover the disappointment in the new program. OPRAH WINFREY - your top priority now that you are in position to make change should be to listen to your customers and get this right before Weight Watchers loses their following!

After submitting payment on PayPal for program ($114.85), I was not able to log in. I received messages "It's not you, it’s us. Check back in a bit." After two days of this, I called WW customer service. After their suggested change of passwords, a different user name then I submitted, no success. I asked to cancel and I would resubmit once credit issued. Four days, no credit issued. Called again today. Gave her cancellation #, all detail. Waited 8 minutes with horrible music. She comes back and says the credit will be issued for $58?? WHAT? Ask to speak to supervisor. Wait another 6-7 minutes. Comes back to say "Ok they will credit and it will take 7-10 business days to show up." Never spoke to supervisor. Also, each time I called, it was very difficult to understand the rep due to heavy accent. Why it should take that long to credit PayPal is beyond me. Worst customer service I have experienced in a long time.

On Monday 12/28/2015 I decided to rejoin Weight Watchers. I had worked the plan earlier in the year with success but had fallen off the wagon when I changed jobs. I spent time earlier in the day buying the foods I had learned before that I could eat because I had a pretty good idea of what the points were of certain favorite foods from doing the plan before. I even piled a bunch of Weight Watchers branded items in the cart, nice 3 point sweet treats for cravings, and diet soups and freezer meals for lunches that all had the points listed on the packaging. Then, feeling prepared to start, I weighed myself and then signed up for the plan on the Weight Watchers app on my phone.

It's tough enough for a guy to attend weekly meetings when there are so few men in attendance. I'm a lifetime member for 30 years so I've been successful in the past. Every time I get comfortable with the "new" weight watchers program they change it. I purchased their Activelink activity monitor and monthly subscription for the monitor in addition to my regular monthly membership. Only to find out that they barely support it anymore. Their new website has replaced all the features I've been accustomed to for a decade or more. They just sell more services on the web without supporting the program that I used to lose 113 pounds.

I have used the Weight Watchers points system successfully for weight loss and management for 12+ years. Now I feel they have abandoned me with their new Smart Points plan. I rely heavily on the website and mobile app to help keep me on track and now they are not usable. I don't have access to my recipes or weight history. I have been paying my $19.95 per month because I felt that it was a good value for having easy tools to use and now they are filled with software bugs and not very user friendly. The Point Plus plan worked great for me, and the tools were better than the free apps that are available.

I have been an online participant of WW for several years and very happy with the site. The new site is so poorly designed. It eliminates any points created for foods and recipes. So the many custom foods created over the years are now rated 0 points. The thought of recreating all those foods and recipes was just too much for me. They have the assiduity to charge $20 a month for the privilege of using the site. No more for me!

The new Weight Watcher program is more geared to purchasing their products. How can 100 calories from sweet potatoes be 7 points and a Weight Watcher meal with 270 calories be 7 points, something is wrong. I've been a member since 1985 and considering ending my membership and doing it on my own. The new online website is a mess.

I have been a meeting member for years and when I reached goal a few years ago, I switched to being an online member to continue to maintain via the tracking option on their app and website. I started WW on the day the ProPoints plan was launched and found it very simple and easy. However, last month WW decided to make all of its members (new, goal, online and meeting members) switch to a new points system called SmartPoints. It was at this point that I became immediately aware that the SmartPoints system was going to be very challenging as all of my recipes and saved foods from years of tracking had been removed. Everything I am used to eating has changed in value and my allowance has changed too. Much higher than it used to be.

The new online tracking system is full of bugs and difficulties. When asking questions through the "Tech Support" Chat, the representatives are unable to help. This has happened on several occasions. The rep tells me that she'll transfer me to "Tech Support" (which I don't understand - as I'm clearly in the "Tech Support" Chat) or that she'll transfer me to a supervisor to make my grievances known. This system is more difficult to use and WW seems unable to help. Adding a new favorite food after searching for that food is not easy - you are required to reenter the entire name - AGAIN. When searching for Favorites, I'm redirected to "Foods". This is just the tip of the iceberg.

I have been on and off Weight Watchers for a couple of years, but have had the most success with the old website and Points Plus Plan. This new website, when it is available, is hard to navigate and all of the foods are higher in points. I will not be renewing, so sorry to see the old website go.

I am very dissatisfied with the new Weight Watcher's site. I note many reviewers have the same complaints I have: as I try to track daily intake, it is difficult to navigate between screens. I'm not finding foods to "quick add", as In the past. The old system helped me to be very successful in tracking my daily food intake, and in moderating how I ate; I could easily lose when I gained a few pounds--and I found it easy to track my weekly weight. I am a Lifetime member, but I plan to discontinue my online tracking tools. They are not usable now! As these new changes roll out, I've been watching my Weight Watcher's cost increase, from what used to be a low monthly charge, to a now very significant monthly charge. Sorry, WW, I believe it is time to part ways!

I have been a weight watchers member for over 10 years. I use the program to maintain my weight. I have maintained my weight with weight watchers for the past 10 years very successfully. Since they changed the program giving the user more daily points, but upping the food values and taking away roughly half the flex points I'm used to I have gained weight every week. I have called each week to explain that for people who like to use their flex points for the weekend and also go over by a few points each day that with the new points system that is nearly impossible to do. I refuse to pay for a weight-loss program that I'm gaining weight on. I have informed them that I am quitting before my next pay date. All I ask is that they let the people who want the 26 points per day back and 49 flex per week be able to have that option and for the people the new system is working for they can keep that as well.

I haven't been tracking since before Thanksgiving because of the website fiasco. I logged in to start tracking today, hoping that WW would have the site working by now, but that was too much to ask for, I guess. I went into 24/7 Chat and asked when some specific operations would be working (searching My Favorites since the scrolling hangs up about 1/3 of the way down, Points calculator agreeing with the number of points in My Foods). Imagine my surprise when I was informed that the site was "fixed" - apparently WW is now resorting to outright lies instead of pleading for "patience as we work hard to make things right." After giving the chat person a specific example of something that wasn't working, she tried it and admitted that it didn't work for her either, but perhaps "that was just the way it would work now."

On January 2, 2016, I decided to rejoin. I completed the online process and after entering my credit card information and submitting, received an error message that clearly stated that WW was experiencing technical issues and my account was charge - contact customer service. I called, sat on the phone for nearly an hour. The customer service rep just kept saying "we don't see an account created or charge and we've been having trouble since last week with the same thing. You have to wait for 2-5 days for your money to be refunded and try again." I told her that my account was showing that I was charged and I just want to login. While 60.00 isn't going to break the bank, how dare a company think it's OK to hold your money and not provide the service. I will never use WW and will tell everyone that will listen to not to use it either until the customer matters.

The changes to the WW online food tracker are so big that they present insurmountable obstacles to current users. The complaints of many seen are, I think, the tip of the iceberg with it comes to customer dissatisfaction. The ease and elegance of the previous user interface were near seamless. One strong user benefit: you could see and manage all your activities -- food consumption, exercise, water intake, vitamins-- all on one screen. One could look up foods from a vast library, contribute to that library, and add new foods easily. That ease of use is now missing from the newest iteration introduced in Q4 of 2015. What we could do with one click, or drag and drop is now replaced with multiple clicks, multiple screens, and a growing user frustration. What might have been an effort to enhance the user experience has resulted in a big step backwards.

I have been trying to get information on "the plan". I have been told that I am overthinking so don't know where the food list is. I have been told that if you want information on the New 2016 Plan you should go to the "help" function or look for power food lists under "Articles". I was also told that I should have the power food list in the printed materials received. Really! I was online and signed up for the online WW. In addition, WW does not appear to have had end users test the site before the launch! It is good that I am a lifetime member and have previous books to guide me.

I had completed a paid for "weight watcher" session the last week of December when this incident happened. Today, I discovered an unauthorized charge for $19.95 by Weight Watchers which I did not owe, that put my checking account into overdraft. The next Weight Watchers session does not begin until January 5, 2016, and I am under no obligation to attend or to pay in advance. My group requires payment with a paper check, but this amount was deducted from my checking account without explanation.

I've been a Weight Watchers member for 2 years. I loved it, it taught me how to eat in moderation and still enjoy the foods I like. I'm a creature of habit. I eat a lot of the same things often. But with this new program it's not working for me. Many of the things I enjoy and have lost weight with are now so many more points. It's only been in effect for a few weeks now, and I have lost interest. I hate to gain the weight back but I'm not going to deprive myself of the things I enjoy. I wish I had all the old books. I would just keep on the old program, but I've done everything online and it's all gone. I will try it for a few more weeks and then most likely find some other program.

I have been a Lifetime WW member since 2011. I have maintained my goal weight since then and have always found the Points Plus system and the WW website to be very user friendly and helpful. I lost 75lbs through this system. My daily points allowance was always 29. With the new system, it automatically upped my daily points allowance to 36 which I will NOT do. I have called WW directly and asked to change my daily points allowance back to 29, like before. They simply told me the new system won't allow it. The lowest daily point level is 30. I am seriously considering leaving WW and doing it on my own. Why change something that worked so well?! The new website is constantly "unavailable" and inaccurate as well. What a mess. Bring back the old system!!!

This entry expresses my complaint and utter frustration of not being considered and literally jeopardizing my weight maintenance. I have many years of work and research totally gone. I am fearfully watching weight creep back. Tracking is such a nuisance and time consuming, I find myself doing it less and less. I am virtually "programless" at this time.

I used the Weight Watchers online product until they changed the format. I didn't care for it and wanted to cancel but there was no link on their new website for cancelling so my credit card kept getting charged. I contacted Weight Watchers but they claimed they had no record of my cancellation request (sent cancellation request to a support link) and they would not refund an unauthorized payment. They make it very easy to join but impossible to cancel. I would discourage anyone from doing business with this unethical company.

I'm a lifetime member and working hard to maintain my weight with online program. Since the new program was launched I have not been able to track my daily points. Nothing works. Today after a month I am now going to use the app WWDiary which uses the old point calculations and works and is simple to use.

Glad to see I'm not the only one dissatisfied with the new Weight Watchers program! I pay for the monthly pass, which includes the use of the online and mobile app. I became totally dependent on the mobile app, using it numerous times throughout the day. What worked fine one day, went to NOT being able to install the new app. since my iPhone doesn't support it! Meaning I would have to buy a new phone just for the WW app, which makes no sense since my phone and all my other apps work just fine!!! I've been a member since 2011, now I'm feeling totally sabotaged by Weight Watchers! How inconsiderate was it for them to throw this change, along with the website and apps not working correctly during the most challenging time of the year... All the Holidays!!! Wishing I could afford a lawyer!!! Maybe a class action suit would be an option! Weight Watchers NEEDS to swallow their pride and bring back the old PPV plan!!!

I lost 70 lbs in the old program and have been singing Weight Watchers praises as the best way to lose and keep off weight, but after 6 years, I will not be using praise anymore. Using technology is great, but there should be just as easy ways for those of us who don't use it that much. Especially for older people. I kept all of my recipes, with the calculated points on the Weight watchers website. But some of those recipes are no longer there, and those that are can only be copied by cut and paste. When you do paste it into word, you then have to reformat the document so that it is readable.

Anyone who has been involved with Weight Watchers knows the problems (both technical and new program confusion) that have occurred since the new Beyond the Scale program was prematurely introduced. Hence, no need to reiterate them. My one burning question which I cannot get an honest answer to is: For Lifetime members who have lost a significant amount of weight and successfully kept it off, why are we being thrown into this new program? My weight has remained the same for close to 5 years. I am at a healthy weight and do not need to lose additional weight so why shouldn't I be able to stay with the program that got me to this point? My entire history of recipes and food entries has disappeared.

I am a medical student and my area of study IS health. I was also a psych major in college and was trained to read through marketing BS because I almost went into advertising. So let me break things down for you: Weight Watchers is a for profit organization and this could not be more obvious. What they say: "You asked for change and we listened!" Reality: This for profit service needs to "shake things up" every so often to generate new interest and money. Most people join in January so they changed everything in the middle of the holiday season (where people are most vulnerable) so they could look fresh for new clients. Basically sacrificing everyone who was already here to experiment the new plan on. Plus the new app does not work. You are likely to be paying for a service that does not give what they promise.

Like other reviewers, the online experience late November through December 20, 2015 has been unacceptable, ranging from unexpected inaccurate information (one day I "lost" over 200 pounds in 24 hours) to totally unusable (links don't work). If you call their toll free number you will wait on hold for a long time and sometimes be disconnected. The best they'll tell you they can do is extend your membership one month. However, if you are firm, but polite, that you want your money back with no penalties and why you feel they should do that, they will refund. I asked for at least 2/3 of what I paid and they gave me a full refund. It took a week for them to process it, but I did get my money back.

I have been a member of WW since April of 2015. I have followed the program religiously and lost 48 pounds. Right before Thanksgiving of 2015 they did a system overhaul and changed the online tracking system and revised all their point values for foods. The online system has not worked properly since they changed it. In fact, it is seriously flawed. Many times a day it does not allow system access so you cannot track your foods. It is not calculating foods correctly when scanning. It is not storing your data. The whole program is based on these factors. They took a winning formula and completely destroyed its integrity. It has been a month and they still do not have it right.

I have been a Weight Watchers member for many years and have been at my goal weight for almost 3 years. They have changed the program several times and while it was an adjustment it was not a hardship. This new program is terrible. They have changed everything, the website is horrendous and I feel like I can eat anything. I have been following this program for a week now, as best as I can since they didn't even provide the meeting location I attend sufficient materials. I am so disgusted with this new program I may stop going and just manually track on my own, following the old program. Terrible. Oprah Winfrey didn't do the WW members any favors.

The website to accompany the new programme launched this past week, has gone live without being ready. Nothing works - points calculation, weight calculation, food tracking - nothing you need is there. When you go to tech support the response is "yes, that's a known issue". This is a "soft launch". That means they are using current members who need full support over Christmas as guinea pigs so they can do a full launch in January to make a bundle of money. They had to know this was not ready and yet they've sacrificed their current members to a business plan. We all deserve at least a free month. For UK Weight Watchers I recommend **, a terrific site. No face to face but lots of online support. Forget WW. They don't care.

Weight Watchers switched everyone from the "classic" tracker to their "new plan" way too soon; the setbacks and error messages and outright mistakes have been numerous and frustrating. Whoever writes for WW needs some lessons in clarity and getting to the heart of the matter without a lot of nonsense rah rah talk. They do not give simple clear answers to questions such as "are the new so-called smart points the same value as the points plus?" They give graphics of exercises without telling how to do them and how many of these moves add up to anything viable or valuable.

So we all know the latest update and change the WW plans do not work. I can't believe executives of this company would push the change through without having the adequate response team in place. You cannot get ahold of anyone, online or phone to help you with your account. This morning they restarted my entire program for no reason at all. Why am I paying for these past two weeks when NOTHING has worked right? Sitting on hold at the moment to cancel my account.

On Thanksgiving Day, WW decided to update their system and the tech has been down ever since. The worst part is the customers service. They won't even acknowledge the problem. No apology. Nothing. As January is approaching and people are looking for programs to get healthy in the new years, I strongly suggest not using WW. It used to be a great program. Not anymore.

I signed up for the online plus program one day ago. The website actually worked yesterday, although the mobile app started out with glitches. Today it is completely unusable. I was hoping this would be a temporary glitch, however after reading reviews online and on this site it appears these type of issues have been happening to other users for a few weeks. I can't believe they would allow new members to sign-up for services with known technical problems that make the service completely unusable. I tried to cancel online, again technical difficulties prevented me from being able to complete my cancellation. I called customer service, and was told I could not cancel at this time because services were currently down, but that I could call back in 4 to 6 hours. I imagine it will be a long road to end this. I wish I had not joined in the first place, but I always thought Weight Watchers was a program with a good reputation. Very disappointed.

I joined Weight Watchers two years ago. I lost 30 pounds and am working on losing ten more. It has worked for me because I need to see point amounts which keep me within daily bounds. All of a sudden some foods that have helped keep me on track have doubled in point value! One day they are reasonable. The next day they are totally evil! I now have to worry about eating 7/8 of something! It is getting too time-consuming. They say they are now giving us healthier choices, I'm not too sure about that.

Since the new Weight Watchers Online Tools and Phone App launched I have been experiencing nothing but problems! I initially joined WW because I travel and enjoy the convenience of their phone app tracker. However, since Friday, December 4, 2015 I have not been able to access the app. Although the Chat Feature on the app works, nothing else is operable. 2/4/7 Chat Online Assistance keeps telling me to be patient and that I will love the new features. I joined WW also because I am getting married and have a goal deadline. Not being able to track or scan anything is awful. What am I paying for?

I'm sick to death of dealing with Weight Watchers' technical staff with the redesign of their Web portal and app, both chronically malfunction. They had a great system for the first 7 months I used it. Now I absolutely cannot rely on it at all. I've really enjoyed their program in the past, but I'm seriously considering leaving. It's galling to click "Support Chat," be given an estimated time, see the clock count down to 0, then be told no one is available at this time. Why the countdown?!! It's just stupid in the extreme.

New website is clunky and freezes often. Unable to modify favorites list. Calculator requires twice the info as before to determine points. Point values are either outrageously high or say "0" for items other than fruits and vegetables that contain fat i.e. cheese for example. Apps no longer work correctly either most of the time. App for Android is completely useless now, not able to log in at all. Anyone reading this thinking about joining Weight Watchers, stay away. Their quality has really gone downhill. I'm canceling my membership.

The issues with Weight Watchers' website is enough to make you binge eat. Every online chat or phone call is a dead end. Reached the folks here in Maine and was told they couldn't help. They weren't aware of any issues - really? I am exhausted... And angry. I'm going to go get a cheesecake. Seriously!!!

You pay $69 for a 3-month subscription to the online and mobile sites. In the past versions of the site, you could find recipes, calculate meals, and it was very easy to use. You could also cancel a subscription online. The new site is horrendous, it is unusable, and the mobile app usually does not connect to the server, maybe works 3 out of 10 times. When I called to cancel, the nice lady told me, that even after less than 2 weeks of membership, the could only refund $29. This company is failing, miserably, and it is their own fault, they simply have not created a useful website and mobile app to support their good program.

I have been using WW for over five months and with the new site/phone app it is impossible to use. They do not help even though they say to contact them. Love WW before the new site. Now I would tell anyone I know not to use them. NO help from WW and NO help from their online staff. Your information is not on and all they say is very soon. Ya right it has been two weeks. HATE WW.

Their new version which they forced on members does not work. You cannot save or delete favorites. The points on food is incorrect. Some meal plans you created have foods added to them that you did not input. Not all your favorites are installed. This has been going on for quite some time. They need to give us the old version back. This new version takes about 3x as long to plan meals than the old one. It is VERY frustrating and to think we are paying for ALL this frustration. Look at their stock. It is rated 1 out of 5... The lowest.

Weight Watchers has made drastic updates to their mobile and web diet tracking applications. The updates have been causing difficulty for many members as expressed on Facebook and other social media posts. (These comments are not on Weight Watchers' feeds but comments on their posts.) I have been a member for over 2 years and pay a monthly fee for the online-only membership. These online and mobile apps are the only services I used from Weight Watchers and they have been consistently fill with errors since the launch of the new site. I can only assume that it is the volume of users trying to contact Weight Watchers that has made it impossible for me to get through to their support services. They are aware of these errors and have not made timely corrections.

Been a member off and on for years. I have been with them again, now for the last 4 years with great success. So why the dissatisfied experience review. Although the program works, until now, previously I have had some great leaders but they either quit or disappear, then they send a substitute for either another district or corporate. They are usually inexperienced or just plain uninformed about the program. Ok so I miss my great leaders. But this week without notice, they claim notice but even my leader today say it is supposed to be a big surprise. O it was shocking how they have messed up their tracking web page. If you have ever done WW you know that tracking what you eat daily is the basis of the program. They have totally destroyed that area on the new page, favorites disappeared, cannot update favorites. They eliminated the healthy tracking of water, fruits, vegetable, health oils, daily vitamin which they claim no one was using!

Weight Watchers gives free Etools to those who are at goal. Each month I would properly get my voucher from WW, submit in my computer, wait for the next due date to come up take note of the $0 balance. Little did I know they were stealing money from my credit card. American Express had to get my money back from them because they refused even though they gave me back half willingly which let AE know they were at fault. Crooks!

This website works about once a day... I've lost over 100 lbs using the diet, it does work. But the website hasn't worked since they switched from the old one a few days ago. If it doesn't get better soon I'm going to cancel!

I joined Weight Watchers August 2015 as an online-only user for a health issue. I needed to lose 30+ lbs. It took some time learning the "Points Plus Tool Tracker" and navigation of the web pages. Most of the time I only had "time" to add my daily intake and activity, but along the way I added recipes (the Tool Tracker gave the ability to give old family recipes a point value), favorites, meals, and reviews.

My workers comp authorized a weight loss program with weight watchers. I called to set up my program and was bounced from extension to extension. I became frustrated and called back at a later time. After 3 attempts I finally felt like I was making progress. The lady took down my info my workers comp adjusters info and said she would get back with me in about 10 days. It's been a month and have not heard a thing. I call back and transferred everywhere including the IT department. At this point I say screw it I'll do the diet on my own. In fact Im following the Londora diet minus the B Vitamin shots. I'm actually losing weight on a steady pace. Maybe the non workers comp consumers are treated better.

I am not complaining about the actual diet program, as I attended meetings years ago and it worked quite well for me. However, I recently wanted to rejoin using their Online Plus service, where everything is done online with no meetings to attend. The "Oprah-approved" fee is about $50 for 3 months. The problem is you cannot really see what you are getting until you sign up. Sure, the marketing gurus give you all the fluff about what to expect, but no way to access a test page or any short term trial.

I have been purchasing Weight Watchers products for over 8 yrs and they recently changed their products. If you enjoy shakes I highly advise you not to purchase theirs. They are so sweet even after breaking it down with extra water, and leave an artificial taste. Just don't want to see someone else spend money on product, since they will not refund money back.

I joined Weight Watchers in the 80's. The old program was an excellent teaching tool to eat healthy. I lost 70 lbs. I have joined several times with the new program and I lose then gain it back. It is to free with everything good or bad. It doesn't teach good eating habits. I wish they would go back to healthy basics. Good luck, Oprah!

Hi I'm absolutely appalled at how the WW system worked for me. Joining I was told the monthly pass was the easiest thing to do and so easy to cancel if I change my mind - apparently just a phone call away!! How wrong it was. I had every intention on sticking on the monthly pass but in the 20th of June I lost my brother. I rang to cancel (about a week after) and that I thought was it until in Sept I noticed the payments were still going out so I rang back. She said she'd sort it but the October payment came out again so I rang again.

After I paid $44 up front for a special 3-month offer, WW has charged my credit card $44 almost weekly since I joined (I have American Express text alerts every time my card is used so I know immediately). When I call WW, they say "it's a glitch in the system" and remove the charge, and promise me it will never happen again. It keeps happening. Weekly. American Express had to block them as a merchant from ever charging my card again. This is fraudulent. I feel sorry for those people that don't realize this is happening until they read their statements, and then they have to fight with them to remove the charges.

I signed up for the 3 month plan and was automatically renewed mid-month for the next month. I called immediately and cancelled my account. I was told that I would be given a refund and was given a cancellation number and refund number. Called twice to check on the refund and was finally told on my third call that no refund was initiated by the other two people even though they kept telling me that a refund would be issued. Very disappointed in the way Weight Watchers does business. Would not recommend program since most of the information can be found online without having to pay $44.95/mo.

I signed up for a whole month promotion but after 5th month I realized I have been charged for the month of 4 and 5. I was never given an email notice that my account would automatically be renewed after 3 months. I had not logged on or used the account for 4 month since opening it. When asked for a refund the answer was such an insensitive one, showing what their core business is about! Taking advantage of non-tech savvy people to charge them for services they don't use! Will never join or recommend them to anyone.

I joined Weight Watchers in 3/2015 and also signed my daughter up. I dropped my membership about 3 months later and my daughter dropped also several months ago. I cannot get them to quit charging my debit card monthly. We both dropped under our subscription password. I have sent several emails to them to try to get them to stop charging me for a service we are not using.

As a lifetime member of weight watchers, I have been very pleased with most of my past experiences with the program and the local staff. I have gradually gained weight and had come to the conclusion that the best choice for me would be to return to w.w. After trying unsuccessfully to find out the new fees which w.w. has refused to post, and the complaints I have read on this site, I will not be returning. Too bad, it WAS a great program that worked. VERY DISAPPOINTED!!!

I joined WW in May of 2015 and canceled 2 months after I joined. I only lost 3 lbs in, then gained it back because I was thinking of food nonstop. I then received a letter in the mail stating that I owed them 44.95 dollars that my 1st payment did not go through. I called WW 4 times now and the phone reps all say I am paid in full. I am now getting letters for a collection agent. How can I make a payment if WW won't let me? I am so upset over this I will never go back.

I have had some good success with Weight Watchers in the past, but the online program is the BIGGEST disappointment I have ever experienced in terms of customer support. I called to get a refund on a plan that I got not even a week ago because I was not using it. Customer service was very poor and did not want to give me a refund because they say it was an online promotion. Then she wanted to refund $9.95 instead of my $29.99 that I paid for 3 months. I can't believe Weight Watchers such a big company is actually refusing to give me what I spent for the 3 month. Very unprofessional, very poor services. I would not use them anymore or recommend them to my friends and family. I think this is unfair as I'm not getting any benefit so why should I pay.

Have been disappointed with recent changes. Seems like every time there's a change in the executive suite they change the program (perhaps so someone can juice up the figures to juice up his/her bonus?). One week they're pushing everyone to buy a FitBit (wonder what the markup on those is), next week someone (maybe a PR intern) has discovered "mindfulness" so we decide exercise not all that important and all have to be mindful for the next couple of weeks. Now it's emoticons, and we are supposed to chart our progress with happy, sad, and in-between faces. Forget about the scale! What will it be next, Hello Kitty?

I joined Weight Watchers in December of 2014 as I've heard so many positive things about it and felt it was a very professional organization. I started attending meetings at the Orchard Park NY store. The group leader was very unprofessional referring to Weight Watchers Int as the mother ship and telling us how he ate cheeseburgers, doughnut, and onion rings. The worst thing was the private Facebook group that he ran. You were not free to post whatever you wanted to this group and he would publicly let you know if he didn't like it in front of everyone. When I said something to him about it he unfriended me from the group. I have recently complained to the Weight Watchers headquarters and will post the results.

Several years ago I joined Weight Watchers at a Saturday morning meeting located in my town. The leader conducting the meetings was of no help at all to me. She didn't know the program and was very impatient with new members. Basically, we were left on our own to learn the program. Furthermore, it was very difficult to get through each weekly meeting because she had this excessively loud, I'll call, cackle of a laugh. It was so ear piercing that I would leave the meeting each week with a headache. It didn't take long to realize that I was wasting my time at these meetings. Other members felt the same way. Therefore, I dropped out.

The program is great and I've lost 25 lbs in 3 months. That is from no help on the reps' and coaches' part though. If you can't figure out the program by reading their shopping list, tracking points, and cooking within the guidelines, then best of luck to you! The chat leaders are a joke and provided no specific information. They just redirected me to more literature to figure it out on my own.

As a person that used to work for WW, you must read the fine print. It does state about reoccurring billing (automatic billing). I worked for this company for nearly a year before I couldn't take it anymore. I was one of the people that would take the calls due to reoccurring billing or packages not sent or not entering lifetime codes correctly.

It was my understanding that non-members aren't allowed in the meeting area. Today, I experienced a hyperactive child constantly moving her chair back and forth making thumping noises. The mother just kissed her and the leader presented both of them an award. Does every place have to be kid-friendly? I returned to Weight Watchers to lose weight I had gained back. I quit going to meetings before because of noisy kids. I am sure there are babysitters around. I go to meetings to hear the leader and get ideas, not to be distracted by undisciplined kids.

I worked my way through their website for 30 minutes without finding what it costs! Yes, I know about the "it depends on the program, location, and plan" BS. I had already filled all of that in and still couldn't find it. I would have to give them my credit card number or show up the meeting to find out, I guess. I get better transparency from that Nigerian prince who wants to send me money.

Originally I joined Weight Watchers under the old system. I had about 10-15 pounds to lose, and the old program worked extremely well. Within four months I had lost 10 pounds. After several year, I started to gain weight again as I was approaching perimenopause and had not been as careful about what I was eating. I joined Weight Watchers under the 360 program, and although I had only 7 pounds to lose, it took me over a year. I strictly adhered to the program very carefully, and sometimes did not use my extra weekly points, yet despite this, I was only losing about a pound every 2 months.

First let me say that I have had some good success with Weight Watchers in the past, and it's not their eating and weight loss plan I have a beef with...but the online program is the BIGGEST disappointment I have ever experienced in terms of customer support. I have a question about whether I entered information correctly to determine my daily points, because I has stopped losing after a pretty good start. I just feel like I have too many points. So, one might say "Just eat less"...fine. But if I'm paying for the service, I want it to be accurate and I simply want to have a PERSON help me figure out if I did it right, and I want the ACCURATE point target for the day to appear on my page and my phone. If I'm paying money, I should have to mentally subtract etc. I want their expertise in helping.

I've been to Weight Watchers many times. I think I would learn my lesson but I keep going back every time they change their programs. And really their programs are still the same but they somehow change the points. But, no matter how many times they change the points, it's still the same program, no matter what. The last time I went, I lost 3 pounds in 8 months and that works out to $280 spent plus more for their junk. They talk you into buying @ the meetings. So, $280 to lose 3 pounds. Sounds like a good deal for Weight Watchers but, not me.

I signed up for a 3 month plan for $99. Given I met my goal I stopped using the site approx 1 month ago. On 24/7 I got an email from Paypal about a direct debit for another month. I forgot to cancel so called WW right away to see if they could reverse the payment. I got a flat out NO. I think this is unfair as I'm not getting any benefit so why should I pay. From having a positive experience I am left with bitterness now.

I have been going to a group for around 12 weeks. Very happy with the leader--inspiring and easy to talk to, but, this week she was on holiday and a temp stood in. Several people did not stay for the talk and there were four of us left, we were told "I am not going to do the talk for just 4 people. Best thing you can do is go home and have a good night." I was disgusted with this attitude. We were told to always stay for the talk, and what she said made me feel dreadful. I contacted Weight Watchers about this and their reply was "Thank you for your email regarding the meeting. We are sorry to hear about this and do apologise for the inconvenience." A week later and there is still nothing more from them. It's amazing how they are happy to take your money but cannot follow through when there is a problem, it has left me feeling totally despondent and unworthy.

I live across the Columbia River from Astoria OR. I started with the meetings in Long Beach WA but it was cancelled about a year into my membership. Since there were three meetings across the river in Oregon, I joined the one in Warrenton. It was a fantastic group, high attendance and the best leader. When after a few years of being the leader both she and the secretary gave their notice and after three months, no replacements were found/trained. On our last day the regional manager showed up, she lurked in the background and never did face the group to introduce herself, explain the situation and never thanked the wonderful leader and the secretary for their dedicated service. Very bad form indeed. When one of the members suggested that she take all our email addresses, she had no paper, no pen. She stated to me that there was no other meeting left in the area since Seaside meeting was also canceled.

I signed up for a 3-month plan with Weight Watchers by attending a meeting. The Representative was not well informed and provide me with limited information. I was told to take home a scratch card to reveal an access code to register for online tools. I paid upfront for 3 months using my debit card. When I attempted to login online, I was prompted to enter credit card information. I was not told I would need to do this, and was not happy about this policy, as I had paid for the online tools, and entitled to the use of them! I contacted a rep via email to inquire the reasoning behind this policy and was given no explanation, except "This is policy".

I absolutely loved Weight Watchers, but had to cancel once I found out I was pregnant. I joined Weight Watchers through work and had pretty good success. I knew I was not going to continue a second round of Weight Watchers at work so I called to cancel. The recording recommended that I cancel online, so I did. I noticed about a month later a charge on my credit card for $18.50. I figured there was a misunderstanding so I called Weight Watchers to ask. I was advised that when I cancelled I was given an extra month and because I was calling at the end of that 30 days the amount could not be refunded. I did not use the app after canceling a month prior. I don't understand why the $18 could not be refunded.

I was interested in Weight Watchers and recognized that I could use some one-on-one help to plan meals and stay on track. The WW personal coaching option seemed perfect for me given that I travel a good bit for my work. I signed up and was very excited to get started. I scheduled an appointment with a personal coach and made sure it was a time that I could be available without distraction. After 20 minutes - no call from the coach. She emailed me to say my phone number was not working and they must have the wrong number - but that was impossible because it was the same number that WW used to text me for the appointment reminders.

Customer service rep ** was a poor representative. Weight Watchers should train the reps to leave the customer trusting their words and the company. Trust, or lack of trust can make or break a business relationship. WHAT HAPPENED: I called to find out about the "Refer a friend" promo that I was told I would receive several weeks before, but did not.

I joined Weight Watchers months ago with very little use. I forgot my password and despite contact with WW was never able to log on. I was given one month refund, although I have never used the site since fall 2014. Can you help?

In February 2015, I signed up for three months at a special rate promoting Weight Watchers Online Program. It did not work for me. I found calculating and entering the points online to be onerous, especially as I travel frequently. I chalked it up to experience, thinking that when the three-month period ended, so did my membership. Unfortunately, I missed the automatic subscription renewal line in the subscription agreement and my credit card was billed for another month that I didn't want, need or know I had.

I've been a member on and off for, perhaps, 30 years. Was pleased to see WW go online. Desktop version of their application works well. iPad version crashes habitually. Hardly worth having. Needs some serious programming attention from WW. Sadly, WW doesn't make it easy to give them constructive feedback on their website, so I have to go public here.

I cancelled my subscription that was acknowledged. 3 months later they are still taking my money. I was promised a refund, that they under calculated in 3-5 days. I was told this had been paid into my account and it hasn't. I now have to wait a further 10-15 days with no explanation.

I signed up for a 3-month membership on January 31, 2015. Paid via credit card. I have been trying to access my account for the last TWO months without success. I have emailed and called the company and "temporary" passwords have been flowing but none of them give me access to my account. I spent so much time trying to resolve this matter but I gave up. I called to cancel my subscription (I only have one month left) and their solution was to grant me a ONE month extension - when I actually just lost TWO months. And even now I am unable to get into my account. I am counting my losses and moving on. What an AWFUL experience. I would not recommend Weight Watchers to anyone - especially if you are tight on money and are thinking about investing it in this program. It happened to me...

When I lost 50# I said I was a "hard case" but I was glad I had stuck it out. I was told my bad attitude was the reason I lost so slowly. Not true. When I made it to goal the leader told the group someone (meaning me) had been having problems and thought she was eating too much fruit. The leader said, no, it was the pizza. My pizza is 253 calories and made completely from recommended foods. The problem was not the pizza but the fruit, which Weight Watchers says is "free". I had to figure it out for myself with the help of SparkPeople and I got humiliated to boot.

I have used Weight Watchers over the years. The old model was you joined for three months and then it is canceled. Two years ago I joined Weight Watchers without realizing that I was still paying for an existing membership. I did not realize until recently that I was being double-billed on my Amex card since 2012. I admit that I should have paid closer attention, but I did not regularly read my statements. That said, I contacted Weight Watchers to notify them of the error and to request a refund. I estimate that I overpaid approximately $500 (about $20/year).

I've been a long term supporter of Weight Watchers and joined Weight Watchers online because it was difficult to find meeting times that worked with my work schedule. I was a member for over 2 years and was overall happy with app then all of a sudden, my online id and password stopped working. The customer service phone number that's posted on their website isn't even their phone number! The phone number goes to Weight Watchers in Philadelphia, PA, which is not even associated with Weight Watchers international. After spending a huge amount of time trying to contact them, someone in Philadelphia was able to provide me with a phone number which was nearly impossible to get through to anyone on. When I finally did reach someone, they were ridiculous to deal with. I was repeatedly offered 2 additional weeks "free" because of my difficulties and I said "What good is another free weeks if I can't even log on!"

Weight Watchers online is a joke, don't even waste your time or your money. You really need to be able to dedicate a lot of time to planning out your meals and recording all of your food intake. It's a bit difficult to find certain things on their list of food items as well. Lastly if something comes up in your life where you are unable to continue the diet plan, make sure you cancel ASAP! They will NOT refund a cent to you regardless if you miss your deadline to cancel by a minute or a day. They are unforgiving when it comes to any hardships you may be experiencing in your life. So word of caution, if you join make sure you are dedicated to the fullest for the entire amount you are signed up, and make sure nothing unplanned occurs that would interfere with your program, otherwise like I said it will be a waste for you.

I have pictures of the box in which the cakes came from, and there is no date marked on the box for an expiration date. There is a section where it's supposed to be, but nothing is marked. When I opened a cake and took a bite, there was mold found all over it. I have lost my taste for these, and it's disturbing how the company makes so much money off people, and this is the second time I've been disappointed in the products.

I paid for a 3 month membership and realized after 30 days I was starving and the diet wasn't working and the website was confusing - it didn't help me at all. I decided to cancel my membership after 30 days. Weight Watchers didn't reimburse me the rest of my back or did they let me use the rest of my time. If you were going to kick me off your website because I canceled the least thing you could had done was give me my money back. They're crooks. I wouldn't recommend Weight Watchers to anyone unless you're willing to starve yourself...

Weight watchers have charge my charge card for four years. (2011-2014) I discover this last year (2014) when I was checking my statement. After looking at my statement more closely I saw a charge of $17.95 from Weightwatchers.com Inc. I call my charge card company asking them why is there a Weight Watchers charge on my card. I explained to them that I have not authorize Weight Watchers to charge my card for $17.95. After checking into what was going on I discovered that Weight Watchers had been charging my charge card monthly since 2011. The credit card company said they only could refund me 4 months back. They stated to me that I would need to get in touch with Weight Watchers to get a refund from them.

I recently purchased a promotional 3 month subscription for tools, meetings and coaching. Part of my consideration was the link to Fitbit. It wasn't until I tried it that I found out my weights (via Fitbit's Aria Bluetooth scale) will not import. I contacted support, confirming the same. I've always liked WW plan but have been so frustrated over the years with them being years behind technically and charging a bundle for every little book, tool, and online info. So 3 days later, I canceled out. I am only receiving $89 back of $179! I will report to AG and BBB.

In early Dec 2014, I lost my job so I contacted Weight Watchers to cancel my wife's monthly $42.95 recurring subscription. The representative asked me to reconsider and offered a 45 day free extension, which she said was good through Jan 16. But on Jan 2, I got charged another $42.95. When I called back, I was told only my wife could cancel. So then I got my wife to call them. Then they said that since a new January membership card was already issued, she had to send it back first! Which she did...and now, almost 3 weeks later, still no refund, even though I've contacted them at least half a dozen times. Now I have to dispute with my bank. From reading all the other complaints about this company it sounds like Weight Watchers has a DELIBERATE POLICY OF LYING TO ITS SUBSCRIBERS. I think a class action suit should be considered.

I joined Weight Watchers in December prior to the price increase, however, the membership numbers from the stores "must have been bad" according to several customer reps. I had no access to the online tools or tracker and I had to restart my accounts 3 times. Today on the 4th account (a few minutes ago) it will not accept my log on info. Needless to say this has been hours on the phone waiting or tonight 2 hours on with customer service. They will not refund my money.

Joined Weight Watchers on line and the request for help was never answered. The website was very confusing and I only got request to buy more product. When asked for refund I was told I would not receive any part of the $39 back.

I agree with another reviewer. Yes, it is very hard to cancel with weight watchers. They will not give any discounts for seniors on a fixed income! What about the program?? They would rather lose customers than to give any kind of discount! On their monthly rate, it comes to $600 annually!!

I came to a meeting and was told after a few meeting they will not accept cash. I would have to have a credit card. Isn't cash the backbone of America? It is not in a bad area where someone would job them for less then 40 dollars. So I have the feeling I am being told take your cash where it will be accepted. Please if you have the time explain this to me. Thank you.

I had a monthly subscription to Weight Watchers and went online to cancel it in early November. I went through their online system and followed their prompts for cancellation. I verified that their system indicated my account was cancelled. They continued to charge me in December and January. When I called to complain they asked for a cancellation number, which their system never gave, so they only reversed one month's charge. By reading other complaints, it appears Weight Watchers has set up a misleading online cancellation system that looks like you've cancelled your account, when it isn't cancelled at all. Pretty sneaky way to get more revenue. Well, Weight Watchers, for that extra $18.95 you squeezed out of me, you've lost a customer for life.

I was a monthly pass member and was charged the $42.95. When I went to the meeting a week later, they offered new online options, so I switched to an online-only plan. I was then charged $19.00. In 1 week, I was charged over $60. I spoke to 3 different customer service people. The first one said the refund will be a few days - the following Monday or Tuesday at the latest. It is now a week later and still no refund. I called again. I got the "It is processing. The holidays must be holding it up." It is 1 holiday day - the 25th. Tomorrow will be the 14th day and still no refund. Weight Watchers is very quick to charge your credit card for services you haven't even used yet but to get a refund, they say a few days but really mean weeks. I am still waiting.

My spouse wanted to cancel her online Weight Watchers subscription. We filed in the cancellation form on their website EXACTLY as requested. They charged for the following month as expected but then for the month after too. I called and complained. They said they had no record of my cancellation and would cancel after another month of fees IF I would physically send back the membership card they send in the mail. Ridiculous! So I called Visa and not only filed a complaint but cancelled that card so they couldn't charge another month. I'm pretty sure, after reading online, that this is Weight Watchers method of gaining revenue - "Oops sorry, we can't find your cancellation but we'll just charge you another month and then cancel" and then they "forget" again. They need to be stopped for ripping people off!

My wife and I joined WW on 12-05-2014. Everything seemed ok at first until I checked my online banking. Weight Watchers overcharged my account to the tune of $42.95. I called the 800 number provided and got a bunch of run around BS from them saying they did not overcharge me when in fact I had proof. I sent them a printout of the proof and they still denied the overcharge. After threatening with attorneys they just so happen to find the charge and told me I would receive a refund to my account within 10 days, but instead of refunding my money, they took another $85.90 out claiming to have deducted for the following month, AFTER I cancelled my membership. Weight Watchers may help you lose weight but they also help you lose your money. These people are ripoff artists. NEVER trust them, they lie and steal. Now I'm headed to the bank to close my account and open a new one because I no longer trust WW with my information.

My wife subscribed for a free 3 months' trial. Weight watchers then automatically took a monthly subscription of £11.95 out of her account, which went on for 5 months before we noticed. This was not made clear in any way when she subscribed, and any organisation with an ethical attitude to its commercial practices would highlight this fact when making an offer to potential subscribers. To promote themselves in the way they have done makes Weight watchers no better than thieves, and you have to wonder whether this lack of integrity runs through every aspect of their business.

I have called 3 times to enter my monthly pass given at a meeting for a total of about 3 hours. They finally got me registered (supposedly) but had to lose all of my history. This happened to me before. They gave me a user name and together had a new password too which I wrote down. I had to wait a day to sync my fitbit and when I tried to log on, it tells me it is incorrect. When I click on ‘forgot my user id’, it says there is more than one person with my email address. I am canceling and will stick with my fitness pal which is 100% better! Would not recommend this e-tool.

I signed into Weight Watchers online to cancel subscription. It was very difficult to find the cancellation icon. It required some research on the web to locate what field it was under and when it was located I took the steps to cancel. Somehow I am still registered with them. I tried to call the 1-800 number, which also took some online research and no one answered.

I am a long-time member who was on a monthly pass until Weight Watchers said there was a problem with my credit card. My card company said my card was fine and there was no record of WW trying to charge it that month. It became clear from the email notifications that I received that WW was trying to charge a card that expired in 2013. Nothing I have done can convince them to charge my current card- I get "from" email responses directing me to log into my old account that requires a number given to me in 2010 which I no longer have. No one answers their customer service or corporate affairs phone lines. I'm holding right now! It's been 20 min. So I'm giving up...

I canceled my account with Weight Watchers over a month ago, and they still took out my payment. I will never again trust them with my bank account information. Luckily, I paid through Paypal and I plan to appeal it. They make their cancellation process so confusing that when you think you have cancelled, you really haven't. I will never trust them again, and neither should you!

I subscribed to the WW online tools and was supposed to receive daily emails and recipes but never got one iota of information. The only thing they were sure to send me was promotional items. After 2 frustrating weeks, I decided to stop my subscription and was only refunded $7.95 of $56.85. I don't mind paying for a month even though I only used 2 weeks but the rest of the fees they attached are ridiculous considering WW did not hold up their end of the deal. I have appealed to them via email but they are adamant about keeping my money. I consider this a rip-off and hope others read my review before purchasing.

When my Mastercard was stolen Weight Watchers (WW) sent me an Email to warn me they were about to cancel my membership unless I logged onto the WW site and changed my charge card. I sent an email back saying I could not log on and "please send me a temporary password." No answer. I called. Spent 1.5 hours on hold. No answer. I received a second warning. I emailed my response. No response. I called. I spent 45 minutes on hold (I gave up). No answer. I received a "Last Notice" email. I responded. No answer. I called. I waited 1.5 hours on hold. No answer. Today (11/11/2014), I called and waited just over 2 hours and finally was able to get things squared away. Is it just me or does Weight Watchers treat all customers the same way. In summation, WW customer service receives a rating of ZERO.

I am very frustrated with Weight Watchers and their active link. I purchased the new active link and cannot get it to work. Weight Watchers tells me I have an active, paid up account and active link says my account is cancelled. I have spent a total of 3 1/2 hours on the phone today (most of it on hold) trying to get this issue resolved and have failed. Neither company wants to take ownership that my issue is theirs to fix. I now have to wait for a second tier to call me. This is NOT the way a business should be run. Weight Watchers needs to hire employees so customers do not have to wait 60 minutes or more to speak with a human being.

Cannot store information online. The Trackers do NOT Work - they will not save information. This has been going on for 2 weeks. I have logged tickets and followed the advice that I have received (8 days later) and yes the advice worked for 1 day, 1 hour, 1 log in. The next time I logged - same problem. This is really unacceptable.

Weight Watchers did help me lose a lot of weight, but as I've learned more and more about health I don't agree with all their principles. Although that is not the point of this comment, I wanted to mention WW is a good starting point if you want to learn a new eating lifestyle. BUT the leader who has been at the site I go to has gained a minimum of 60 lbs. She stands in front of the group - a horrible inspiration (actually not an inspiration at all) at meetings with her pup tent for a shirt and her thighs quite humongous. If Weight Watchers is OK with that, it's sad. How do they expect to get new customers when they have a leader who is extremely overweight? It's a combination of pathetic, disgusting and BAD business! Does WW care? Probably not because they make SOOO much money, what's one leader to them?

I joined the Weight Watchers online program because it was advertised that a free app would be available to download onto my android cell phone. I had no problem finding the app, and it downloaded with no problem. However, when I tried to sign in and use the app, it wouldn't recognize my log in information. I tried several times, uninstalled it and re-installed it and the same problem occurred. I then sent WW an e-mail to customer service for problem solving and was sent an e-mail verifying they had received my request. Two days later I received an e-mail from a customer service rep giving me some tips on what to do to get the app to work. I had already tried all of the "tips" she provided, but did them anyway just in case. The app still did not work.

I am a lifetime member, but let my e-tools expire. I continued to maintain my weight and have always been under goal since making lifetime. Since there was a break in my signing up for e-tools they continue to bill me the 14.95 per months when it should be free. I have tried repeatedly to get in touch with someone to straighten out this problem. No one answers the phone-I have been on hold for 50 minutes several times-with no luck. Everything seems to be automated-no one to help when things are a little different. There appears to be NO CUSTOMER SERVICE.

When I discovered I was pregnant with twins, I logged on to my account to cancel. I received confirmation that my account was cancelled, and I thought that was that. Fast forward, I'm now 8 months pregnant and noticed today that WW had charged $18.95 to my account this month. Curious, I began looking back through my statements and discovered I had been billed $18.95 every month. My account was obviously never actually cancelled, even though I received confirmation that it was.

After reaching lifetime status 8 weeks ago, I was instructed to call the toll free customer service #, 800-650-6000 to have them upgrade and adjust my account. Problem with that phone number is that they never answer the phone. One time I was on hold for 65 minutes!!! After reading your blog, I logged into my WW account via the internet and starting looking for account settings to cancel my account. I found a link in the account settings to upgrade my account to lifetime status. I entered the code the leader's gave me and was upgraded instantly. The lifetime status code is good for 8 weeks, coincidentally on 12/25 for this first time. The WW leaders need to update their info. VERY poor customer service. I'm relaying this info to my WW leader ASAP.

I'm pretty computer literate, but it was NOT clear to me that I would be auto billed monthly for Weight Watchers. As soon as I saw the email today that my American Express had been charged, I logged on and canceled. The month that I've already paid for doesn't even expire for two more weeks! However, I don't expect to get the money back, despite the fact that I only ever attended one meeting-- which I could have done for free, had I only known. So now I've paid for two months, which I have not and will not use. I also bought an ActiveLink, which I then found out only works if I'm an active WW member. I feel very ripped off and would NEVER attend WW again because of this bad experience.

4 times I requested to have a manager call only to get a message saying my cheque is in the mail. No mention of my other concerns outlined in my message to then via their website - leaves me to wonder do they really care??? Or just want to get everyone's money????

When I try to log in to Weight Watchers I cannot get to the e-tools I want to use. Instead I get a big ad telling me how to JOIN Weight Watchers and all the wonderful advantages it offers. If I have a log in name and a password then I do NOT need to be told how to JOIN!!! I am already a member. I have gone through this before and it is beyond frustrating. There is also not a contact number for problems, only a "help" menu that, of course, is no help at all because my question is not covered. So right now, because I have been away and the correct page does not automatically appear, I have to log in and cannot get to the area where I can put in food, exercise, weight, etc. Ridiculous.

I was surprised to be billed for my monthly membership after I had achieved lifetime. When I questioned that at my meeting, I was then told that I had to call to advise the billing office that I achieved lifetime. I don't think that should be necessary, but I made the call. And then I called again and again as the charges didn't stop. Eventually, I had to have the meeting leader call on my behalf because the charges weren't stopping and I was owed hundreds of dollars. Finally I received that credit. I was told that they would give me an etools code to use - etools for free. I did that for a while, but eventually decided I didn't want to use etools, so I quit entering the code. I just realized I have been being billed for the etools. I called about that and they are willing to give me only half of my money back.

I was a member of Weight Watcher in 2012. I had notified the instructor I was no longer going to attend Weight Watchers. She said not to worry, she would handle everything. Two years later I found by accident that Weight Watchers was still billing my employer Adams County Human Services for my attendance. I am out $432 in that range and I contacted Weight Watchers who does not want to take accountability. I know when I attended classes because they contracted through my employer I had to sign in at every meeting. I am frustrated at this point and very angry. I feel as if I have been robbed. I feel that Weight Watchers does not want to hear my concerns and will not address the fact that I am out all of this money.

Joined during an advertising blitz and gave them my credit card for the big deal. Sat through the first meeting and decided that I didn't like what I saw. I went to the desk and told them to cancel my membership. They said that wasn't possible. I inquired as to what charges they would be putting on my credit card and they said 3 months of meetings and that is exactly what happened!!! SO NEVER, NEVER, NEVER GIVE WEIGHT WATCHERS YOUR CREDIT CARD NUMBER!!!

As a former customer rep of Weight Watchers I do want to bring some inside view. I personally read a few reviews and see how well some people can get quite angry at the reps. However if possible I would like to kindly as to PLEASE don't fully blame it on them. They are LITERALLY (and speaking from experience) just doing their job and/or what they are told to say/or do.

Horrible customer service. Waited online 30 minutes just to speak with someone. Told I would get a refund. Then got an email stating I would not get a refund. I never used the damn tool. It really only 20 buck but it's the damn principle. I requested to speak to the manager - never got a call back. Already reported the company to the Better Business Bureau. I will be calling the company shortly on recorded line and will be posting to YouTube.

Okay, I'm going to be accurate and fair. After reading the riot act to a woman at customer service, she called back when she said she would and actually told me they are refunding a month (they charged two months after the initial three months I purchased).

Let me begin by saying that I have been a Weight Watchers lifetime member since 1985, and I think that their weight loss program is excellent. The trouble started when they began selling Monthly Passes, billed to your credit card. If you reach goal weight early in the month, you will never see a refund unless you are willing to hire a lawyer. They may also continue to bill you monthly for the Pass, even though it should be cancelled. Etools is worse. If you ever agree to have an account and have Etools, you will have an awful time cancelling.

I was never able to access the site after multiple attempts at changing my password. None of them worked and when I called to have the problem fixed, they refused to help me and my account was cancelled with no refund. The customer service was absolutely horrendous when I was actually able to get in touch with someone, which took forever. He talked in circles and never offered any solution or assistance and even proceeded to tell me it was my fault because I "Forgot" my password, which I did not. I told him clearly that I wrote my password down, and put it in and it did not work.

I contacted WW to inform them of the fact that I am unable to access their website to do tracking and am getting the royal run around. I have two computers and have tried on both computers with the same results. I demanded to speak with a technician and hope to hear from him July 23. My initial call was made July 22. Their attitude and customer service ability is very poor.

I signed up for what I thought was the online, month-long membership trial in January of 2014. Little did I know that by agreeing to "test it out," I was actually giving Weight Watchers permission to withdraw money from my bank account every month until I said the magic word "cancel" (which I actually thought I had). I had difficulties with their online site and communicated that to them; I believe on two different occasions. I was not satisfied with their cookie-cutter answer but was relieved to "know" that I had only signed up for the one month.

I joined Weight Watchers online, and have been buying many of their products. 1st week I lost weight, eating more fresh things & other named products & I lost weight. 2nd week I purchased mostly Weight Watchers products. One day I decided to weigh a packet of their crisps on the packet it says 16g and worth 2 Pro Points. Imagine my dismay to find they weighed 46g, which is worth at least 6 Pro Points. So basically no chance of losing weight!!! So I pay for Weight Watchers online and purchase their products at a cost higher than most products, and find I am very (and others too) that I probably won't lose weight if the food is falsely advertised in this way. I emailed Weight Watchers, and the response was they don't manufacture the products and will pass on my e-mail. I have not heard anything since.

I canceled my membership with Weight Watchers. However, they continued to bill my credit card. I called them multiple times to explain they are still billing me. Finally they tell me there was another account opened in my name that is billing my credit card. Then they proceed to tell me they cannot cancel the account because I don't have the correct information. Even though they are billing MY credit card. Weight Watchers has currently overbilled my credit card approx. $500.00. With Weight Watchers customer service telling me there is nothing they can do. Luckily, I turned it over to my credit card company to take care of. WARNING: DO NOT give Weight Watchers access to your CREDIT CARD!!!!

The Active Link I purchased did not work correctly. After 5 emails to WW, consultations with local WW leaders, I got nowhere. I am stuck with a $45 Item INCLUDING an additional $5 a month to monitor. I wish I would have paid more for a FitBit. I am fed up with WW and the crap they sell. NO CUSTOMER SUPPORT on this item at all.

We joined for a few months and to be honest with you we really did not lose that much weight! That is not why I am angry though. I lost a job and we could not continue to fund Jessica Simpson (note to self: Never buy anything she is trying to SELL!) After contacting the company the day we were billed to cancel the subscription, they still billed us for the next month. Called them back and the lady on the phone said there were no managers to speak with that if I wanted my money back, I need to fill out the form they were sending out. Never saw the form! THEN they billed me again the next month. Same story as last time. ABSOLUTELY NO CUSTOMER SERVICE ON THEIR 800 NUMBER!!!

I am on my 3rd attempt to cancel my online membership with Weight Watchers. It's a great weight loss program, but I would never again sign up for their online membership. This remains unresolved.

I had a three-month discount pass with Weight Watchers. My receipt said I had 15 days to cancel before the renewal date or I would be charged for the next month. I gave them 16 days notice that I wanted to cancel. I then got about six emails with different reference numbers from different people some of which said they had cancelled my subscription. However, I noticed they had charged me for the next month which contradicted what my receipt said. In the past, I have tried to call them and have been on hold for a long time and the person I talked to told me one thing and his supervisor contradicted it. I noticed when I looked at their company web site they have no address. So contacting by either phone or mail is not a good option. I sent a complaint to the state attorney general and received a refund of the money they had deducted from my account. If you join Weight Watchers, use great care in giving them your credit card or arrange to pay another way because they can't be trusted with this information.

Beware...no warning....after a trial run I had totally forgotten about using this product...myfitnesspal is free and so much better...They debited my account 2 days ago and I've been trying to get my money back to no avail...Their business practices are very suspect...I will be turning them into the Attorney General's office...

After reading Cal's experience, the same thing happened to me. Received an email from Weight Watchers saying they could not charge credit card although number had changed and they had used it for several months. It took 90 minutes to resolve this on the phone with Weight Watchers on Mar. 28, 2014. I told them I wanted to make sure their servers were correct; they assured me they were. NOT SO; BEWARE!!! Chase contacted me on March 31, 2014 to inform me (just like other man, 5 days later) that someone first attempted in Maryland to charge an item for $5, then $1035, then $1353 from Best Buy. PLEASE NOTE THAT I HAVE HAD A TOTAL RIGHT KNEE REPLACEMENT AND HAVE DONE NO SHOPPING SINCE GIVING WEIGHT WATCHERS MY CARD NUMBER.

I decided to try Weight Watchers for a 1-month trial which I paid for at a local WW meeting with promises of no further obligation if I didn't want to continue my membership. However, in order for me to "activate" my membership and get their newsletter and other info, I had to register my membership online -- which also required me to provide my credit card info -- which I was informed was standard practice as a "convenience" which would allow me to pay for monthly fees if I decided to continue participating in WW. It turned out that WW wasn't right for me and did not renew my membership. On my next credit card bill I was surprised to find that WW had charged my card for another month of membership -- at the highest rate possible, though I had declined to continue.

I lost over 54 pounds in less than ten months simply by following WW's rules and program TO THE LETTER. And I've kept the weight off for more than three years. So, it really does work, and it works because it teaches you how to deal with REAL food in the REAL world. And, that's particularly important to me because my work as a consultant often means working lunches and dinners, and conferences with overloaded "refreshment" tables. Through all of this WW has given me strategies to attain and maintain my successes. The key to WW success is the leadership at the local level (and our group leader is an absolute wonder in every respect) and the camaraderie and support of all the members in the group.

I went online and joined Weight Watchers. I paid for the first month with my bank card and told them I did not want automatic payments. The following month, they used my bank information to take their payment, without my permission. They just went right into my bank. Beware of Weight Watchers, if you pay them with your card, they will dip into your bank account. I will never have anything to do with them again!

I have tried to cancel my 90 day trial with WW to no avail. I am angry that it is difficult to find a place to do that and that they conveniently state that if you don't get a response to redo this process one week later. What a sneaky way to do business!!

I've done WW 3 yrs ago and thought I'd do it again when I saw this offer. Soon as I started to put my credit card info in, that offer didn't show. I wrote and asked why it had the 3 months rather than 4. After 4 different answers from 4 different people, the last guy said I'm not eligible for this offer. The person before that said that the 4th month will show up in my account!!! NOT!!!! This was definitely False Advertising. Obviously the employees that are responding to emails aren't aware or informed. Who do I write to next???? I won't tolerate false advertising after paying for something and not getting it.

I have no idea why there are so many bad reviews for Weight Watchers. Why people think they should get his/her money back when it clearly says there is no refund. Look at the stats, doing it by yourself just doesn't work long term. Thanks to Weight Watchers I have kept my weight off for just about 10 years! They have this great new thing too called Simple Start that really does work.

I have used Weight Watchers in the past so I decided I would try it again. I joined the online program and found it to be very difficult to use. In less than one day I wrote them saying I wanted to cancel because it wasn't like it used to be and was difficult to use the app and it wasn't for me. I paid for three months in advance $53.85. I could have also only signed up for one month which was only $18.95. They were having a free membership special. They responded back to me saying I would only receive $4.95 back because cancelling voids the free membership fee of $29.99 plus I would have had to pay for the first month. They said I could do nothing and my membership would cancel after the three months I paid for and would avoid paying the membership fee. If I would have just paid for one month at $18.95 then cancelled after the month was over I would not have been charged the membership fee and would have only been out $18.95. So basically they received my money for nothing.

Thank you for all of your reviews. I want everyone to know because of these reviews, I will not be joining Weight Watchers. I will have to do it the good ole fashion way with hard work and google for a food plan. I think that WW has gotten too big for it's britches and forgot what they started doing. Being overweight is one of the hardest thing to overcome and they have clearly taken advantage of it. Find your own support group through friends, family, coworker, church family. Contact a local nutritionist and ask if she would be willing to do a group session so you all can split the cost. Also do that with a personal trainer.

I recently received a letter from Joseph, Mann & Creed a Collection Agency stating they were attempting to collect a debt for Weight Watchers. I immediately reviewed my credit card statements and could not find any charge from any company that had been denied. I contacted Weight Watchers Customer service by phone and the person who helped me looked at my account and stated he could not find anything out of order. He then called and set up a phone conference with Joseph, Mann & Creed. I was told it was a bill caused by my credit card number being incorrect. This does not make sense considering Weight Watchers has been charging the same card for over 6 months and as I said, no charge has been rejected. I refused to pay immediately and have made multiple attempts to contact Weight Watchers at various email addresses on their site. I always get an automated email stating it will take us a few days to respond to your email but, never have heard anything from Weight Watchers. It has been 3 weeks since my first email to them. This is not the way customer service should be.

Last year, when they switched to the new point system, I no longer wanted to continue with Weight Watchers Online (I found the new point system far too time consuming and Lose It - a free program - was so much easier, like the old Weight Watchers). I called and the young man I spoke to was very rude saying in a very snide tone, 'Well, everyone else seems to be able to figure out how to do it quickly enough.' I told him I'd didn't appreciate being spoken to like that and that I wanted my online subscription canceled immediately. He was very huffy and said he would do so.

I joined WW recently started going to the meetings. November 6th I received a letter in the mail from Joseph, Mann & Creed, a collection agency saying that WW turned me over to them. I called WW and asked the representative why I got the letter and was asked if it was from Joseph, Mann and Creed. I said yes and asked if it was a scam. He asked me to put me hold. He came back asked if I was Melvin. I said yes, but at this time I had not given any information about myself. He said it was not a scam. I asked again why I got this letter. He pulled my account then told me he did not know because my account was in order and even my past payments were great (2nd time member). I asked him to verify the last four numbers of the credit card I used when I rejoined at the meeting and he did. I told him that he needed to contact the collection agency. He stopped me and told me they don't have anything to do with it once the agency gets it I have to deal with them.

I had joined Weight Watchers online on 11/13/13 and when I cancelled 11/15/13 due to being in the hospital and the need for an easier to follow program, they won't return my money. I have no refund but they say I can still use the site. I'm unable to use it at this time so why did I cancel. They won't give back any of the money. It is too bad. What a waste of money.

Weight Watchers has a good product in spite of itself. However it does not have customer service. First, I purchased the Active Link and it took me six months for me to get the problem resolved. (It was defective.) After numerous calls and promises that they'd call me back - they never did - it was unbelievable. Second, the meeting sites do not have a phone number. Third, I tried to get a receipt today and it took three transfers and a 30 minute hold. At the end of the call, the survey asked about my customer rep. The customer rep was fine, but they didn't even ask the right questions. Their business needs better management, and processes. Too bad, because their product isn't bad.

On October 17th, 2013, I went to a local meeting and joined WW. I chose the monthly pass for $42.95. My card was immediately charged. I attended the meeting and was given my log-in info. I went home and noticed I couldn't log in. So I waited until the next morning and tried off and on for an hour, with no success. I called there so called "customer service" line where, after being on hold for over 30 mins., I spoke with a girl who advised they did a system upgrade the night before and anyone who joined wasn't uploaded into the system. She advised me to wait 6-8 hours and try again, and I did... No luck!

I subscribed to Weight Watcher 's online service. When I wanted to cancel, I was asked to "log on" using a password I had long forgotten. I called and received instructions to cancel online. I emailed and was told to log on to complete my transaction. I spent 45 minutes and gave up and called my credit card company to block payment. I later received an email from them saying they could not process my renewal and I should go online to update my card. I replied to that email stating I wanted to cancel. They said we need more information from you in order to process your request. Weight Watchers is a roach motel - you can check in but you can't check out!

Two weeks ago in Spring, Texas, the Territory manager came to our meeting and informed us that there would no longer be a Wednesday meeting. When asked why, she stated to provide a "better customer experience". Well since when is cancelling all the meetings on a particular day better for customers? She denied that Weight Watchers was cancelling the meeting to improve their bottom line. Well I may be overweight but I don't lack intelligence.

I have been a leader for Weight Watchers since 2011. I live in a very small community in Northern Berkshire, Massachusetts up until last week when my territory manager who comes from Albany, New York (much larger area) decided that it was time for me to go so she fired me. She has given me nothing but attitude since she saw that I had a tattoo on my upper back after asking me to participate in a Moms and Proms Fashion Show in 2011 and she said "we don’t show tattoos in W.W." I had to go through training twice as long as anyone else. I had 2 meeting groups in Northern Berkshire and when the position became available, I took them both on. One leader quit because she was just sick of working such an all consuming job for minimum wage and the other got a full time job elsewhere.

My sister-in-law has fallen for this. She has changed from eating wholesome food to buying fat-free, toxic poison. I tell her that over processed food is poison. She's eating aspartame now. Yeah she's losing two pounds a week, but the days of weigh in she's not eating. I don't trust this. I'd let her read this site, but she wouldn't believe any of it. She'll have to learn the hard way.

As others have said, if you use your credit card for paying Weight Watchers, they will try to bill you for as long as you live, maybe longer even after you call to cancel. If you don't want to participate any longer, run. Don't walk to your CC company and block (and I mean block in capital letters) them - calls to the WW service center will get you only a runaround about cancellation numbers and missed dates for cancelling, plus another charge the next month. After having to eat one charge of $18.95 called to cancel, they still charged again, even had the cancellation number for the first call. No business should do this. I am also filing a complaint with the attorney general.

I signed up for 3 months of Weight Watchers. 4th month, my visa was charged $18.95. I called them to get the charge reversed & was told that when you sign up, it is automatic and to read the fine print. Not only that, the woman who was on the phone couldn't help. I told her I wanted to speak to a supervisor and she had no way to switch me to a supervisor. She could only type her supervisor a message. This girl sounded like she was out of the country, but insisted she was in FL. I told her this was fraud. I got nowhere!!!!!

Don't sign up. They automatically take out 45 dollars and what do you get? NOTHING. IT'S A RIP OFF. Look at their stock price. It's suckers they prey on. I called to cancel one day after they charged me and they wouldn't credit me, so they charge you at the beginning of the month. Cancel, don't be scammed.

I was told it is cheaper to sign up for monthly pass and it is easy to cancel. I will be away traveling for a few months. When I called to say I won't be there they said they would cancel at the end of the month even though I am calling them on the 3rd of the month. I have to pay for the whole month even though I am not using it. There is no reason it can't be cancelled right away, it is just a money grab. Do NOT sign up for monthly pass.

I bought some Weight Watchers food products. Tried the lasagna. It was horrible, very gooey, mostly sauce and very little meat. I threw it out. I cooked it per instructions. I am a good cook.

Weight Watchers is using deceptive advertising practice to slam people into automatic membership. They advertised a 3 month to trial period of 90 days only for $59.00 and then they slammed me into a permanent reoccurring monthly rate of $18.95 for two more months of unauthorized charges. When I called them about it they just lied out of it and claimed that it was made known that it was a reoccurring charge which is not true. I asked for proof of the cancellation in writing and they refused to give it to me, or a refund of the unauthorized charges. The internet online service was a joke and that is why I didn't use. Stay away from this scam.

I went online in March to cancel my Weight Watchers account. It did not cancel so in April when I saw I was billed again by Weight Watchers, I called them and cancelled my membership. Thinking the membership was cancelled, I just went on to my credit card statements and realized they have been charging my card ever since the day I called. I called today and told the man what happened and he said my account was closed but they would not reimburse me the money unless I could show them the email saying I had cancelled my account. Weight Watchers is horrible and I will NEVER be using their service again...

I called on July 27th to cancel my membership. After Patronizing questions they provided a cancellation confirmation number. It is 8 days later and I received a new monthly membership pass... This is what I cancelled. I called my credit card company and I was billed another monthly fee the day after I called and cancelled!!!! When I was talked into the monthly pass at a local facility, I was promised the cancellation process was extremely easy. That is absolutely a lie. I just called the customer toll free number to complain and they are "closed". I will call tomorrow to see if they can get it right the second time. After reading other postings, I suspect my third call will be to my credit card company to dispute.

I joined Weight Watchers but before the end of the week, I realized that the program was not for me. I was actually gaining instead of losing the weight. So I opted to cancel my membership by calling customer service and followed all the instructions I was told to do. Unfortunately, they continued withdrawing money from my bank account every month. Out of the four-month payment they deducted from my account, they only refunded me just one month's payment.

I followed the online instructions to cancel my monthly membership with Weight Watchers and I received a cancellation confirmation that very same day. I thought the cancellation process was complete. I was wrong. They still sent me another monthly membership card for the next month and charged my credit card. I emailed Weight Watchers of this and they instructed me to provide the same information that I already provided in my cancellation notice and that I should mail the new card to a specified address within 7 days. I have contacted my credit card company to place this charge in dispute and I plan to speak to a live person at Weight Watchers tomorrow.

Signed up for the monthly pass on 15/04/13. Two weeks later, a further payment was taken. I no longer wish to attend meetings, so I phoned and emailed to cancel on 13/06/13. Money has been taken from my account for a further four weeks, and they refuse to pay it back. Paid up until 13/07/13. I no longer need to lose weight. Make everyone aware before you sign up to this monthly pass. Weight Watchers will not refund you.

I signed up for free trial in October 2012. They charged my credit card for $56.85 (3-month fee). I canceled the account using their online cancellation option within 24 days. I realized on 4/4/13 that they were still charging me $18.95 a month. I called WW and was told I couldn't prove I canceled my account. I was told it was my fault for not properly executing their cancellation procedure. I told them inactivity for almost 6 months was proof, and I canceled in good faith. They told me no reimbursement would be made. I contacted the Better Business Bureau of Metropolitan NY and filed a claim with them. After a month of useless emails back and forth, BBB informed me on 5/14/2013 there was nothing they could do for me. I contacted my credit card company on 5/18/2013 to file a claim against Weight Watchers. After almost an hour on the phone with their Risk Department, I was told, at best, they may be able to get me 3 months of charges back, but I'd still be out at least $56.85 because they can only go back "x" number of billing days against the claim. This should be illegal!

On April 1, 2013, I visited my WW and told the hostess that I would be canceling and she understood since I am having a knee replacement next month. It was not working for me. I was not working it. The meetings were too large on Sat. mornings anyway, too many women talking through the meetings. I came home that day, immediately called and canceled. The rep told me that the April fee would be deducted from the credit card; it was not. I called today and was told that since I did not have a confirmation # from my April 1 call to WW, they would not credit my account. I was not given a number that I recall. I usually write these things into my calendar. I couldn't find anything except a note that I had made the call on 4/1/13. I wonder if this had happened to others, a nice racket.

In July 2012, I signed up for Weight Watchers monthly pass at a store location. At that time, they signed me up under a wrong account. 2 weeks later, they realized the error and created a new account for me. The problem: The wrong account was never cancelled and my credit card was being charged twice. Unfortunately, I was unaware of this for 7 months, so the total Weight Watchers owes me is $300.65. I have spent 6+ hours on the phone and have talked with 5 different "supervisors" claiming they will look into the problem. I finally received a phone call back today, and they want me to submit a fraudulent charge to my credit card. This is not a fraudulent charge! This is an error made by Weight Watchers and they need to fix it. The only thing fraudulent here is their customer service!

I requested a refund of my activation fee and first month's membership, total $48.90, less than 2 hours after I signed up. This was to be a guaranteed refund if I was dissatisfied in any way! I'm still fighting with them and the BBB was no help, but I guess they've not received the complaints that I've read on your website. I was ready to surrender and tell them they won, when I was advised to call my bank card and stop payment. It looks like no matter what I want to do, I'm going to either have to surrender or fill out paperwork to get my money back. What a rip-off. With as many complaints as you've received, I'd think there could be a lawsuit. Weight Watchers is not what it used to be and Jean Nidetch would roll over in her grave. I was on Weight Watchers on the original program! And it worked without being so complicated.

I paid $59.98 for a 3-month online membership. After looking around the website, I found that it was impossible to extract the information I needed and the points system seemed illogical and difficult to work with. In addition, most articles are publicly available anyway. The site and the app had trackers that are available from other companies for free. I cancelled within 24 hours and was given a refund of just $11.08.

I subscribed to the online WW service since it seemed to be a flexible and useful tool for me (I'm always traveling). Then, when I started to use it, I just found it too long, tiresome and really not helping. Anyway, I canceled my subscription (I had signed up for a 12-month period) and even though I received a message saying they will reimburse me part of it, they have not done it (it's been 1 month since). I emailed them lots of times and they just ignore my messages. I just can't try and call them since I'm always traveling, and I find it unacceptable that they just refuse to respond to me, awful customer service.

I also signed up for one month of Weight Watchers (at a meeting, not on line). Because I accepted the T&Cs when I logged into their site (to review), I was charged for five months of services at $42.95 that I didn't want and never used. Apparently, WW sends your credit card information to their corporate office, which I did not agree to, and they keep charging you after the initial log on. I never attended a meeting after the initial first month. I was also encouraged at the meeting to go online and visit the website to see how I liked WW. I have contacted WW and was told that they would reimburse me for one month, but that's all.

I signed up with Weight Watchers for three months and a one-time fee; at least that was my understanding. However, in February, I noticed my credit card had a charge of $18.95 from Weight Watchers. Curious, I started looking at my previous credit card statements and found out I had been charged that amount at the end of the month starting with November. I never signed up for this! I just wanted to try Weight Watchers.

I joined Weight Watchers in December 2012. They debited my bank account twice for the three-month signup fee! I have since been on the phone every day for a month and no one will answer phone! Is there anyone there or is it just total fraud? I have sent emails demanding that they return the extra money they took from me, but no answer! Totally disappointed with them. I never would have dreamed they would scam people like they do. Do not sign up.

I signed up for a three month program, and they started billing my account immediately! They are still billing my account six months later. I called today to solve the problem, but they still would not reverse charges, not even for this month. Even though I called, I just got another bill. Danna would not allow me to speak to a team lead and would not reverse this month’s charges. Do not do business with these people. They kept me on the phone for thirty minutes with no resolution.

When I signed up for Weight Watchers, I signed up for a 3-month promotion that was going on. The very day that the 3 months ended, they withdrew money out of my account for a new month. I immediately called them requesting they cancel my account and refund me my money. They told me they could not refund me my money. I just want other people interested in signing up to be aware that once that 3 months end, they suck it to you and refuse to refund you your money. Read the fine print no matter how tiny it is. You'd be better off to Google the points list and count the points yourself at home and not pay a monthly fee.

I started online 3 weeks ago. Personally, I have not had a challenge with the program but wanted a points plus calculator so that I knew what the points were when I was at the store. To say that it was a negative experience does not cover it. When I went in, they told me that I did not pay to have the privilege to buy products from them. Weight Watchers online is a completely different company than Weight Watchers meetings. They would sell nothing to me. The only option I had was to pay for a meeting (which was already over and join up) and then they would sell me a calculator.

I signed up for a 3-month plan also and after looking at the website, I asked to cancel. It's a very poorly designed site and had me totally confused. I am not a neophyte at computers and have been using them for more than 25 years, so I was shocked that I couldn't figure it out. I gave up after about 20 minutes and asked for refund. Of the $56.85, I will get $7.85. I understand (though don't like) that the sign-up fee was non-refundable, though now I think of it, this was supposed to be a "free" offer. But why I had to pay over $18 for a monthly fee when my month didn't even last 30 minutes is beyond me. I guess this is why the company founders are millionaires!