Current Events in November 2023

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    Sentury Tire Thailand recalls 8,900 tires

    The tire tread was improperly cured and may separate

    Sentury Tire Thailand is recalling 8,900 Arroyo, Landgolden, Landsail, Lexani, Lionhart, Mavis, Mohave, National, Radar, and Vercelli tires.

    The tire's base tread layer was improperly cured, which can result in tread separation, causing vehicle instability, and increasing the risk of a crash.

    The tire brand and tireline size are as follows:

    ARROYO

    GRAND SPORT A/S/25545ZR19

    LANDGOLDEN

    LG17/20565R16

    LANDSAIL

    LS388/20565R16

    LEXANI

    LX-TWENTY/26540ZR20

    LIONHART

    LH-501/20565R16

    LIONHART

    LIONCLAW ATX2/24570R16

    MAVIS

    HT-S/25550ZR19

    MOHAVE

    CROSSOVER/21565R16

    MOHAVE

    CROSSOVER/23560R18

    MOHAVE

    CROSSOVER/21560R17

    NATIONAL

    COMMANDO HTS/25555R20

    NATIONAL

    COMMANDO HTS/26565R17

    NATIONAL

    COMMANDO HTS/23555R20

    RADAR

    DIMAX AS-8/25545ZR19

    RADAR

    DIMAX AS-8/22570R16

    VERCELLI

    STRADA II/25545ZR19

    What to do

    Dealers will replace the tires free of charge.

    Notification letters to owners are expected to be mailed December 15, 2023.

    Owners may contact Sentury Tire at (866) 305-2750. Sentury Tire's number for this recall is 1723.

    Sentury Tire Thailand is recalling 8,900 Arroyo, Landgolden, Landsail, Lexani, Lionhart, Mavis, Mohave, National, Radar, and Vercelli tires.The tire's...

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      Dollar General is hosting major sales for Black Friday

      Everything from holiday decor, toys, and kitchen appliances are part of the sale

      It’s the final countdown to Black Friday, and Dollar General is preparing for a major sale, set to take place November 23-25. 

      The DG Deal Days shopping event will feature deals on thousands of toys, home goods, and holiday necessities so consumers can stock up and save. 

      Save on toys

      One of the biggest parts of the DG Deal Days three-day sale is the toys. Dollar General says more than 2,000 toys will be part of its buy one, get one 75% off sale, with another 2,000 toys eligible for buy one, get one 50% off. 

      “Dollar General offers so many great, name brand toys including popular items for only $10 and under, and when paired with special promotions like our buy one, get one 75% off or 50% off sale, it’s not only an amazing value, but a great opportunity to stock up on gifts,” said Nick Galletti, Dollar General’s senior buyer of toys. 

      “I’m excited about the trendy items we are bringing to DG’s shelves and proud to partner with our vendors to offer quality products at affordable prices for our customers.” 

      Dollar General’s toy selection features some of the biggest brands and characters of the season, including: Bluey, LEGO, L.O.L dolls, Pokemon, Harry Potter, Disney, Hot Wheels, Barbie, Peppa Pig, and more. 

      Some of the biggest deals so far include: 

      • Baby and Toddler Toys: Starting at $2

      • Dress Up and Pretend Play Toys: Starting at $3

      • Action Toys and Blasters: Starting at $5

      Save on holiday essentials

      In addition to toys, Dollar General will have sales on other holiday essentials during DG Deal Days. 

      The retailer has reported on these sales so far: 

      • 25% off holiday garlands, decorative bows, and battery-operated string lights

      • 20% off select gift cards and packs of gift cards, including Chili’s, Applebee’s, Panera Bread, Domino’s, Xbox, and more

      • Buy one, get one 50% off holiday candles

      • 50% off Comfort Bay throws and blankets

      • Buy one, get one 50% off Whitman’s and Russell Stover chocolates

      • Select Toastmaster and Babycakes appliances for $5

      • Buy one, get one 50% off Pro Essentials electrical cords

      • Buy one, get one 50% off nutcrackers

      • More than 35% of Christmas items priced at $1 or less, including: wrapping paper, ornaments, bows, ribbons, and more

      Dollar General rewards members will be eligible for even more sales and exclusive coupons, and signing up for an account is free. Members can also get cashback to use on future Dollar General purchases, and gain early access to deals and discounts. 

      It’s the final countdown to Black Friday, and Dollar General is preparing for a major sale, set to take place November 23-25. The DG Deal Days shopping...

      Hold on, that Black Friday deal on a Rolex may be a scam

      The ConsumerAffairs-Trend Micro Threat Alert finds this is a dangerous season for shoppers

      This is, without a doubt, the season of shopping scams. Between Thanksgiving and Black Friday, consumers who shop online must stay on their toes.

      This week’s ConsumerAffairs-Trend Micro Threat Alert identified an increase in scams targeting Thanksgiving shoppers as well as those getting an early start on Black Friday shopping. Between Oct 1 to Nov 17, 2023, the Trend Micro research team found 110,527 Black Friday shopping-related scam URLs in the US, which increased by 66.2% compared to the previous 10 days (Oct – Nov 9). The year-over-year increase is 12.73%.

      The research team detected a phishing email impersonating Rolex to lure victims to buy boutique watches with Black Friday sale prices. The team detected 424,346 URLs between Nov 10-13.

      Between Nov 1 to Nov 17, 2023, the Trend Micro research team found 100,890 Thanksgiving shopping-related scam URLs in the US, which increased by 12.73% compared to last year. The top five states being targeted the most in 2023 in order are Virginia, California, Oregon, Montana and North Carolina.

      Jon Clay, vice president of Threat Intelligence at Trend Micro, says it seems to be an annual event – the holidays bring out the scammers.

      “The best deals, counterfeit products posing as the real thing, or using rewards to get almost free products are just a few examples of scams that we’re seeing this year,” Clay told us. “Stay vigilant and do some basic investigation to ascertain if that deal is real or not. If you mostly shop directly on the brand websites and look for their deals there, you’ll be less likely to be scammed.”

      Unfortunately, the list of scams showing up on our radar screens is growing. Here are a few more that pose a threat to consumers.

      Travel scams

      • Between Nov 1 to Nov 17, 2023, the Trend Micro research team detected 655 travel scams in the US, which increased by 133.09% compared to last year. These scams included fake Airbnb and Booking.com log-in portal pages that try to get the credential information from victims.

      • The top five states being targeted the most in 2023 in order are Washington, Virginia, New Jersey, California and Oregon.

       Walmart scams

      • Bad actors pretend to be Walmart to invite users to buy a Samsung 8K QLED TV with their Walmart+ Rewards to get the TV almost free of charge. This way, scammers try to steal victims’ personal and credit card info.

      • The top five states being targeted the most in 2023 in order are Texas, Ohio, Florida, Missouri and California.

       iCloud survey scams

      • Scammers impersonated Apple to warn users that their cloud storage is full. Scammers push victims to upgrade their subscription plans and fill out a survey to steal their info.

      • The top five states being targeted the most in 2023 in order are California, Texas, Indiana, Illinois and North Carolina.

       Spotify scams

      • Scammers impersonated Spotify to inform users of a renewal problem with their membership and asked victims to log in to a fake Spotify page to provide their personal information. The Trend Micro research team detected 533 logs on Nov 13.

       HR department phishing

      • Bad actors pretend to be HR departments and send phishing emails to tell the email receivers to check the staff employment termination list. If the victim clicks the hyperlink in the email body, scammers will redirect them to a fake email login page to steal their account info. The Trend Micro research team found 372 logs on Nov 11.

      If you are a victim of a scam this holiday season, by all means, report it. But to whom? Fortunately, the U.S. government now has a single portal that can get your story to the proper federal authorities. 

      This is, without a doubt, the season of shopping scams. Between Thanksgiving and Black Friday, consumers who shop online must stay on their toes.This w...

      Tractor Supply Company recalls Red Shed Hammock Swing Chairs

      A plastic buckle that supports the back of the chair can break

      Tractor Supply Company of Brentwood, Tenn., is recalling about 7,500 Red Shed Hammock Swing Chairs.

      A plastic buckle that supports the back of the chair can break when someone is seated in the chair, posing a fall hazard.

      The firm has received 13 reports of incidents of the buckle on the strap breaking or its stitching breaking, including three reports of consumers falling to the ground.

      This recall involves Red Shed Hammock Swing Chairs.

      The chairs have a blue and silver mesh fabric seat with black nylon straps attached to arm rests on a black metal frame. They were sold with a removable hang tag that includes a picture of the chair beneath the Red Shed Home & Gifts logo.

      The chairs, manufactured in China, were sold at Tractor Supply stores nationwide and online at www.tractorsupply.com from April through June 2023 for about $70.

      What to do

      Consumers should immediately stop using the recalled Red Shed Hammock Swing Chairs and contact Tractor Supply for a full refund.

      Consumers may contact Tractor Supply Company toll-free at (877) 718-6750 from 7 a.m. to 9 p.m. (CT) Monday through Saturday, from 8 a.m. to 7 p.m. (CT) on Sunday, or online at www.tractorsupply.com/tsc/cms/policies-information/customer-solutions/recall-notices for more information.

      Tractor Supply Company of Brentwood, Tenn., is recalling about 7,500 Red Shed Hammock Swing Chairs.A plastic buckle that supports the back of the chair...

      Honda recalls a quarter million vehicles with engine issue

      Connecting rod bearing wear may cause damage to the engine

      American Honda Motor Co. is recalling 248,999 of the following vehicles:

      • Model year 2015-2020 Acura TLXs,
      • Model year 2016-2020 Acura MDXs,
      • Model year 2016 and 2018-2019 Pilots,
      • Model year 2017 and 2019 Ridgelines, and
      • Model year 2018-2019 Odysseys.

      Due to a manufacturing error, the connecting rod bearing in the engine may wear and seize, damaging the engine.

      A damaged engine may run improperly or stall while being driven, increasing the risk of a fire, crash or injury.

      What to do

      Dealers will inspect and repair, or replace the engine -- as necessary -- free of charge.

      The automaker is expected to send owner notification letters January 2, 2024.

      Owners may contact Honda customer service at (888) 234-2138. Honda's numbers for these recalls are XG1 and GG0.

      American Honda Motor Co. is recalling 248,999 of the following vehicles: Model year 2015-2020 Acura TLXs, Model year 2016-2020 Acura MDXs, Model...

      Traveling this Thanksgiving? Traffic will be heavier but gas is cheaper.

      AAA predicts more than 49 million people will drive at least 50 miles from home

      If you’re hitting the road this holiday weekend, you’ll have plenty of company. In its latest estimate, AAA said it expects 49.13 million drivers to travel at least 50 miles from home.

      That’s 1.7% more than took a road trip during the holiday week of 2022 but slightly fewer than in 2019, just before the pandemic.

      “For many Americans, Thanksgiving and travel go hand in hand, and this holiday, we expect more people on the roads, skies, and seas compared to 2022,” said Paula Twidale, senior vice president of AAA Travel. “Travel demand has been strong all year, and AAA’s Thanksgiving forecast reflects that continued desire to get away and spend time with loved ones.”

      In fact, most Thanksgiving travelers this year will drive, with fewer than 5 million traveling by air. Those who travel America’s crowded highways should remain alert to traffic jams and aggressive drivers.

      Watch out for bad drivers

      A recent ConsumerAffairs study found drivers should be especially careful if they drive through the South. The study found Memphis, Tenn., ranked highest for bad driving with the percentage of fatal crashes caused by bad driving - more than five times the national average. Baton Rouge, La., and Macon, Ga., are also among the top five.

      On the other hand, you can breath a little easier if you drive through Green Bay, Wisc., Cary, N.C., Oxnard, Calif., Bellevue, Wash., and McKinney, Texas. The study found those cities have among the safest drivers.

      INRIX, a provider of transportation data and insights, expects Wednesday, November 22, to be the busiest day on the roads during the Thanksgiving holiday travel period, with average travel times as high as 80% over normal in some metro areas. INRIX recommends leaving in the morning or after 6 p.m. to avoid the heaviest holiday congestion.

      “The day before Thanksgiving is notoriously one of the most congested days on our roadways. Travelers should be prepared for long delays, especially in and around major metros,” said Bob Pishue, transportation analyst at INRIX. “Knowing when and where congestion will build can help minimize holiday traffic frustrations. We advise drivers to use traffic apps, local DOT notifications, and 511 services for real-time updates.”

      At least gas prices should be cheaper

      While highways are likely to be crowded, at least gas prices should be lower than they were last Thanksgiving. A daily survey by AAA puts the national average price of regular gasoline at $3.29 a gallon, 37 cents a gallon cheaper than this time in 2022.

      California, by far, has the highest prices at the pump. The statewide average price of regular is $4.96 a gallon. The next-closest state is Hawaii, at $4.71 a gallon.

      The cheapest gas will be found in Texas, with a statewide average price of regular at  $2.77 a gallon. Besides Texas, Iowa, Missouri, Arkansas, Oklahoma, Louisiana, Mississippi, Tennessee, Alabama, Georgia and South Carolina all have average gas prices under $3 a gallon.

      If you’re hitting the road this holiday weekend, you’ll have plenty of company. In its latest estimate, AAA said it expects 49.13 million drivers to travel...

      Lawsuit claims UnitedHealth uses flawed AI to deny needed treatment

      The company denied the charge and says it will fight it in court

      Nearly every industry is trying to learn how artificial intelligence (AI) can improve workflow and profits. As the technology quickly develops there are bound to be conflicts.

      One such conflict has arisen in a lawsuit filed against UnitedHealthcare. The plaintiffs – the estates of two elderly men who recently died – claim the health insurance giant used AI to review their relatives’ claims and to wrongly deny them.

      The complaint, filed in federal court in Minneapolis, claims UnitedHealth wrongfully denied claims filed by the two patients, both of whom had Medicare Advantage Plans. As a result, the two families said they were forced to pay $210,000 for the men to receive treatment ordered by their doctors.

      The plaintiffs contend that UnitedHealth began routinely denying these types of claims in 2020 when it acquired Navihealth, a company that provides post-acute care management services.

      STAT News Investigation

      A recent investigation by STAT News reported that Navihealth uses a computer algorithm to predict the length of treatment required for acute illnesses and injuries, such as those treatments provided in rehab centers and nursing homes. According to the investigation, the algorithm makes its predictions by accessing 6 million similar cases.

      The plaintiffs further contend that the algorithm is prone to mistakes. In fact, the complaint claims the AI tool overrules patients’ physicians 90% of the time. Many times, the plaintiffs say, the denials have been overruled on appeal.

      UnitedHealth denies the claims made in the lawsuit. Optum Health, a UnitedHealth subsidiary, released a statement to Ars Technica saying the tool is not used to make coverage decisions.

      “The tool is used as a guide to help us inform providers, families, and other caregivers about what sort of assistance and care the patient may need both in the facility and after returning home,” a spokesperson said. “Coverage decisions are based on CMS coverage criteria and the terms of the member's plan. This lawsuit has no merit, and we will defend ourselves vigorously."

      Nearly every industry is trying to learn how artificial intelligence (AI) can improve workflow and profits. As the technology quickly develops there are bo...

      Free Wi-Fi in your car for your holiday road trip?

      However, your cell phone bill is likely going up in '24

      What better than in-car Wi-Fi to get you and your family’s holiday road trip connected (and quiet)? AT&T has launched a new data rate plan for in-car Wi-Fi – with a free four-day test drive that’s perfect for your trip.

      New and existing AT&T customers who have an eligible unlimited plan can add a vehicle for $10 a month, plus taxes and fees. Those plans include Unlimited Starter, Elite or Premium.

      To take the company on that offer, customers just need their vehicle identification number (VIN) and go to AT&T 4-Day Test Drive to sign up.

      So this, or pay for a hotspot?

      Many people who tend to work from their car on the road use “hotspots” – a method where mobile coverage allows another device like a tablet or a laptop to connect off the cellular network their mobile phone is connected to.

      Most plans have a “hotspot” add-on, but the prices vary. Another problem that consumers might not consider is that the drain connecting a laptop to their mobile phone puts on their cell plan limits. It might force the carrier to downgrade their cell coverage to a lower speed. 

      At the moment, the only mobile service providers that ConsumerAffairs could find that offer “free” or “included” hotspots are Tello, Boost Mobile, and Mint Mobile.

      Your cell plan is going up in 2024. Just sayin’...

      Doxo recently released its 2023 Mobile Phone Market Size & Household Spending Report – a comprehensive city-by-city, state-by-state insight into what mobile carriers are charging consumers.

      The new study shows that Americans spend an average of $1,342 per year on mobile phone services, up 5% from last year.  But, the key element is that Doxo researchers forecast that the cost of going mobile will go up again in 2024. If mobile costs go up another 5%, the average American can expect to pay about $125 a month.

      "While we won't know the exact number until we release our 2024 household spend report in the new year, given the impact of inflation, we do expect the mobile phone category to increase,” Liz Powell, senior director of Insights at Doxo, told ConsumerAffairs.

      Who will get hurt the most? Doxo claims mobile users in the cities of Boston, Kansas City, San Diego, Portland, and San Francisco and the states of Hawaii, West Virginia, Wyoming, Connecticut, and Delaware. Those are the areas with the highest mobile phone bills.

      What better than in-car Wi-Fi to get you and your family’s holiday road trip connected (and quiet)? AT&T; has launched a new data rate plan for in-car Wi-F...

      Volkswagen recalls nearly 24,000 model year 2023-2024 ID.4s

      The sunshade for the panoramic glass roof may be insufficiently fire retardant.

      Volkswagen Group of America is recalling 23,833 model year 2023-2024 ID.4s.

      The interior sunshade for the panoramic glass roof may be insufficiently fire retardant.

      Fabric that is not fire retardant may further fuel a fire, increasing the risk of injury.

      What to do

      Dealers will apply flame retardant to the sunshade fabric free of charge.

      Owners will be notified by mail of this issue beginning January 5, 2024.

      Owners may contact Volkswagen's customer service at (800) 893-5298. Volkswagen's number for this recall is 60G3.

      Volkswagen Group of America is recalling 23,833 model year 2023-2024 ID.4s.The interior sunshade for the panoramic glass roof may be insufficiently fir...

      Do you live in one of the roachiest places in the U.S.?

      Roach experts offer prevention tips

      Of all the pests that people hate the most, the cockroach may hold the crown. We hate ‘em at home. We hate ‘em when we’re on vacation and see ‘em in our hotel room or crawling into our margarita to take a swim.

      But where in the U.S. are cockroach infestations large and in charge? You might be surprised.

      A new study from Pest Gnome ranked the 25 Roachiest Cities in America, comparing cities based on the share of homes with signs of cockroaches, seasons of extreme heat (in which roaches thrive, and accessibility to pest control pros.

      Houston, you have a problem

      On top of having some of the worst air pollution in the country, Houston is killing it in the cockroach category, too. Its share of homes with signs of cockroaches reigns supreme at 37% and also has the lowest number of pest control workers per 10,000 households.

      Pest Gnome’s researchers said the two most common types of cockroaches in Houston are the huge, brown, and flying American cockroach -- aka palmetto bug -- and the kitchen, pantry, and the sink-dwelling German cockroach. 

      But, if a roach isn’t an Astros or Rockets fan, they can go 220 miles west to San Antonio and live it up there. The home of the Alamo is second on the roachiest list with 28% of the homes having signs of cockroaches.

      Rounding out the top five are Tampa, Phoenix, and Las Vegas.

      Despite the fact that cockroaches can’t survive any temperature under 45 degrees, the problems that northern cities have are mostly cockroaches as houseguests. Minneapolis has big roach problems, and so does Detroit, Rochester, Chicago, and Boston.

      However, unlike many of the roach’y places in the south, there are more pest control workers available in those northern climes to take homeowners out of their misery.

      Defending yourself against roaches

      Roaches are a double-edged sword. Not only are they a nuisance — they also pose health risks and can spread diseases. But, many consumers confuse roaches with bed bugs -- a whole other problem that people are causing. ConsumerAffairs roach warrior Kathryn Parkman says that before you start any treatment, confirm that you’re actually dealing with cockroaches. 

      “They’re typically brown or black, can range anywhere from 0.07 inches to 3 inches long and have six legs and two antennae. Some species have wings, although not all are good flyers,” she noted.

      “Cockroaches are nocturnal creatures, so if you spot one during the day, it could be a sign of infestation. Other signs include droppings that resemble ground coffee or black pepper, an oily or musty odor and oval-shaped egg cases.”

      So, if you find an actual cockroach, what do you do? Well, it’s not to reach for a can of spray, it’s not run to Lowe’s and buy a fogger or go to Amazon and buy some electronic roach-ridder, say the experts that Pest Gnome consulted.

      “Most sprays are repellent and the roaches avoid them. Baits are almost always the better option — they are safer and more efficient,” said William H. Kern, Jr., in the University of Florida’s Entomology and Nematology Department and one of Pest Gnome's experts.

      Simple steps

      And if you don't have roaches, Parkman says you can keep things that way by just doing a few simple things.

      Seal the deal: For homeowners, the main thing is to seal up any entry points: gaps in the floor, holes in walls around gas meters, electrical outlets or plumbing and doors leading outside. Use silicone caulk to seal the insides of cabinets, windows and anywhere else they might slip through.

      Unfortunately, there isn't much you can do to prevent roaches if you live in an apartment. It's hard to keep out your neighbor's roaches, even with a sweep under the front door and screen in the windows.

      Pick up the crumbs: Don't leave food around, clean your floors and countertops, take your trash out frequently (twice or more daily) and plug your sinks when not in use.

      Boric acid: Apply a generous amount of boric acid along window tracks and frames and doors, especially if they lead outside. Put it behind toilets and under sinks. Also, remove your light switch and outlet covers and apply a generous amount behind. Repeat monthly in key areas for long-term prevention.

      Keep it up: Whether you hire someone or do it yourself, regular pest control is a highly effective preventative measure to keep roaches out of your home.

      If you want to go the pest control route, ConsumerAffairs pest control company guide has verified customer reviews and tips for hiring a professional. More than 40,000 ConsumerAffairs users have offered their opinion about those pest control companies.

      What they give their thumbs-ups and thumbs-downs to can give you some added objectivity before you pick a pest control service..

      Of all the pests that people hate the most, the cockroach may hold the crown. We hate ‘em at home. We hate ‘em when we’re on vacation and see ‘em in our ho...