Can AT&T customers get compensated for this week’s outage?


You won’t know unless you ask

Update 2/25/2024: AT&T has announced it will provide a $5 credit to customers affected by the interruption of service.

AT&T reports that service has been restored to all customers affected by a widespread service outage in the U.S. The company said the outage was caused by a software error and not by a cyberattack, the subject of early speculation.

The question now for customers who lost service for the better part of a day – are they entitled to some kind of credit from AT&T?

It’s not unheard of for Internet service providers to offer credits to customers for service outages, but it all depends on the company's policies and the circumstances of the outage. In the case of the recent AT&T outage, there has been no official statement from AT&T regarding credits for affected customers, as of the latest reports.

AT&T customers who experienced an outage should contact AT&T’s customer service department to ask if the company is offering any form of compensation or credit. The company's terms of service or customer agreement usually outline how they handle these events.

Did you report the outage?

Did you let AT&T know you lost service? That could be important. Your chances of getting some kind of credit may be better if you reported the outage to AT&T, so that the company has some kind of documentation.

Approximately 64,000 customers were affected by the outage. With the competitive nature of the industry, it’s possible that the company might consider it a good business move to keep these customers happy.

It’s worth noting that the Federal Communications Commission (FCC) has proposed that cable and satellite providers issue rebates whenever a blackout lasts longer than 24 hours. That was the case during the recent Spectrum-Disney disagreement that caused a 10-day block on some channels for Spectrum customers. 

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