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BBB warns of text message package delivery scam

People have reported receiving a text saying that personal information is needed in order to claim a package

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Photo (c) Andranik Hakobyan - Getty Images
The coronavirus pandemic has spawned a number of scams, many seeking to take advantage of the uptick in online shopping. In the latest, scammers try to trick consumers into giving up their credit card information by claiming to have a package that needs to be signed for in order to be claimed.

The Better Business Bureau has warned that people across the U.S. have reported receiving text messages worded like this, or similarly:

"[Name], we came across a parcel from [a recent month] pending for you. Kindly claim ownership and confirm for delivery here," along with a link.

The BBB advises consumers to avoid opening the link because doing so will result in the theft of personal information. 

“Clicking the link either takes you to a form that asks for personally identifying information, or to a site that downloads malware onto your computer,” the BBB said. 

Avoid package delivery scams

To avoid having personal information stolen through this scam, the BBB recommends deleting the message right away. If you already clicked the link or entered your credit information, be sure to watch for any suspicious credit card charges. 

“Legitimate delivery services usually leave a ‘missed delivery’ notice on your door,” the BBB said. “If you receive a missed delivery notice, examine the form carefully to make sure it is authentic and only then follow their instructions.”

The BBB also recommends keeping track of what packages you’re expecting so you know roughly when they’ll arrive. 

“Don't click on any links; go to the delivery carrier's website directly, or log in and use the retailer's tracking tools,” the organization said. 

Consumers have been shopping online more than ever since the onset of the COVID-19 pandemic, and scammers were quick to take notice and attempt to make a profit. Scams related to the pandemic cost consumers nearly $12 million in just the first few months of the pandemic, according to the Federal Trade Commission. 

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