Zippy Shell Reviews

I am now in month #2 without my belongings. Three weeks ago, they emailed to say my things were in a warehouse in Seattle. But they didn't have to labor to bring/unload it. They gave me a 2 week runaround when I tried to arrange to come and get it myself (not a special request--this is a service they offer). They tired me out with this runaround, which included a lot of "my dog ate my homework" excuses like, "the forklift is broken, so we can't pull your things down." (A warehouse. Whose sole job is warehousing, had a broken forklift for days on end?) Anyway. I finally agreed to a later delivery. Because they wore me down. They then called me the day of delivery---after I had already been waiting 3 hours--and told me my things were still in Nashville. What?? After 3 weeks of emails and phone calls, it turns out my things weren't even here?

Then, the next day, I got an automated email saying, "congratulations, your things have arrived!" The pod traveled 3000 miles in 25 hours? But when I call the general help line, I'm told "oh no, they are here. I called the warehouse myself! Oh...but we can't give you a date yet. We're still working that out." All of these contradictory statements (your stuff has arrived!, no actually, everything is still in the original city; no actually they are here!...But we can't tell you when we will deliver them.)...cannot all be true.

It is pretty clear to me that some of the things I've been told are intentional mistruths, intended to buy them time. For what purpose, I do not know. But all you need to know is that you do not want to deal with this company. Not for one second. Anyone but them. If your only other option is renting a truck and driving your own things across the country...do that. This company isn't just incompetent. They are unethical. It might even be a complete scam. Because, through all of this, they have continued to charge me 250 a month in storage fees.

I was told that I would not be able to have movers come again until 5 days later and 3 days after I needed to be out of my apartment and that the most Zippy Shell could do was provide a $200 discount due to the "short notice". After speaking with multiple people at Zippy Shell, no one was able to find a suitable solution for me to be out of my apartment by the end of the month and as a result I had to take the rest of the afternoon off of work to frantically call movers around the city in hopes someone could move me on extremely short notice. I spoke with over 15 moving companies and found one who took pity on my situation and said the only availability they could provide was for that night.

As a result, I moved forward with the new moving company knowing I needed to be out of my apartment. Due to Zippy Shell company policy, I was told that my movers would not be able to drop my belongings at their facility that night due a 48 hour notice policy at their warehouse (mind you their movers cancelled on me and they were still not able to make an exception). Since this was my absolute only option to get movers to me, I had no other option but to have the new movers take all my things to my parent's garage where everything is now haphazardly stacked. By the time the entire ordeal was over it was after 1am and I had to pay a large amount of money for last minute movers.

Zippy Shell customer service was incredibly unhelpful, had no back-up plans in place (they kept telling me that the truck breaking down was an "unforeseen circumstance" but as a moving company you need to have contingency plans in place) and the $200 discount was a slap in the face for the chaos that ensued and the amount of money I had to pay to get new movers. I had just lost close to $1,000 finding last minute movers and felt it was fair that Zippy Shell at least meet me in the middle and provide an additional credit and they wouldn't even entertain the idea of providing more money. It was very clear that they didn't care about the customer experience (especially after asking to speak with multiple supervisors and being told that a supervisor wouldn't be able to help).

The irony is when I was shopping around for movers, I decided not to go to PODS because they were more expensive and now I've cancelled my order with Zippy Shell and will be moving forward with PODS. After telling PODS the story, they seemed completely unsurprised and basically said they tried to warn me this would happen. Lesson learned: spend the extra money and go with PODS! I could not recommend Zippy Shell any less.