Zippy Shell Reviews

Buyer Beware!!! False advertising. First thing you should know is that they are not a pod system. They have a metal crate which will ruin your belongings, unless properly wrapped. They use a 3rd party to deliver your items so if you have questions on site they can not assist. The 3rd party company will charge you another 1k if you need wrapping for furniture. I was told by the rep that I was receiving 2 movers as part of the price. She was not clear that I did not have to get that service and it would make the price cheaper.

The sheer amount of lies from their mouths is outstanding. I paid for packing and storage with extra insurance from them to have over 5000 dollars worth of damage done to my personal items including a computer they dropped from the top of a stack of boxes they loaded upon the final move. I stood there and witnessed it personally and they claimed no liability because their employees denied it. Heck if I were being paid minimum wage I would deny it too! As for climate-controlled…and clean! It's a large open-air warehouse with mice and more. It's hot by summer and freezing by winter and they destroyed a large record collection. Everything is filthy and I'm in the process of cleaning an entire home's worth of belongings. Conceptually it's great, reality, run as far and as fast as you can away from this company no matter which franchisee you are working with!!!!

I can unfortunately confirm what others have shared: Last-minute cancellations are common. Lots of hidden fees. Property damage/loss ($10,000+ of my stuff magically “disappeared” from their rickety shell, my claim was of course immediately denied). Nonexistent customer service. Believe me when I say that THINGS WILL GO WRONG and THEY WILL NOT CARE - AT ALL - about the negative impact their negligent business practices have. Nor will they care about wasting and losing your time, $$, belongings, and memories. It is genuinely upsetting to know that so many others had similarly bad experiences, and that they are still in business. This is a truly terrible company. Do not trust them. Do not give them any of your money. (ZS and 1-800-Pack-Rat share the same despicable owner so go ahead and avoid both.)

If I could give this company no stars it would be appropriate. They partner with 1800 PACKRAT. My husband and I moved from WA to AZ. We spoke to Favrin ** who set us up with a Pod and asked about us needing help with the move. We agreed we did need help as we are no longer at an age that lifting and moving our own furniture is a good idea. Zippy offers assistance for two hours of move help at an additional cost and we were happy to be signed up. We signed up for the insurance coverage and paid our deposit. The day our trailer was loaded I showed the movers what to move and gave them a stack of blankets. We were only putting furniture in the pod (which turned out to be nothing but a steel cage). I thought this was odd that it was not an actual pod/trailer. I work from home so I went back to my office while the movers in less than two hours loaded up the furniture.

If I could I would give 0 stars. Had items picked up on pallets (picture included) then when unit was returned to me everything was tossed inside and no longer on pallets or shrink wrapped. Why undo my palleted stuff. Also company admitted they made a mistake on the storage of the container and were very difficult to work with - they were not helpful. IMO I have never dealt with such an unprofessional company and I have been in business over 30 years! Try getting someone different at the number to assist you aside from all the same people - forget it. What a HUGE waste of my employees and my time having to deal with a company that is so unethical and doesn't care.

First the 3 day rental is a joke. When our 2 pods didn't show up I called and got an explanation that they can get there at anytime the first day. The first person told me the delivery window was 8am-8pm but they have up until midnight in the contract. The first one showed up at 8:15pm so we loaded it in the dark and the second one didn't show up till 4pm the second day and remember they can pick up starting at 8am the 3rd day. For the second one being so late they offered me $100 refund. They did not tell me when I booked that you can pay $100 per pod to have a 4 hour delivery window. I think that if I paid it they still would not have showed up on time.

Zippy Shell/Pack Rats was hired by me to load a container, move the container cross country, and unload the container at my destination. It was a rather small move, just furniture for a bedroom and boxes of personal items. Zippy Shell, without my knowledge hired a subcontractor to unload my container and bring it into my home.

To sum up my experience they are the most unorganized moving company I’ve ever worked with. They started by giving me a quote for 2 containers plus labor. Then they only booked one container. I called them back because I had asked for 2. They then said I could have a 2nd container but I will have to load it or they charge 4000 more than what I was originally quoted. Then they botched the delivery of my first container. The customer service is terrible. No one knows what’s going on. Everyone says something different.

This company loaded my container, they threw my things inside damaging many things. I had insurance, they denied my claim as loaded incorrectly, I appealed it and then they denied as it was loaded correctly. I ordered the container for a Friday, it didn’t come. When I called they said their truck broke down, it would come on Saturday, it didn’t come Saturday. I called and their second truck broke down. Then on Sunday they sent the wrong container. DONT USE- THIS COMPANY OR RAT PACK.

We contracted with Zippy Shell/1800 Packrat for 4 containers to be loaded and moved From Texas to California- We were overcharged for $1,000 of additional labor loading 2 of the containers which they did not use (agreement was for 3 hours of labor per container). The form they submitted as documentation had blank areas for start time, stop time, quantity or customer initials. Also they wrapped the steel mesh containers in plastic. All items were filthy dirty as if they were left in a field. And the crew that unloaded the containers (another sub-contractor) complained that they were not really a moving company, they just delivered the good. They stopped repeatedly to call their boss to complain and they still got the job done in far less than 3 hours per container. Save yourself some grief and don't use this company.