Zippy Shell Reviews

If I could give this company no stars it would be appropriate. They partner with 1800 PACKRAT. My husband and I moved from WA to AZ. We spoke to Favrin ** who set us up with a Pod and asked about us needing help with the move. We agreed we did need help as we are no longer at an age that lifting and moving our own furniture is a good idea. Zippy offers assistance for two hours of move help at an additional cost and we were happy to be signed up. We signed up for the insurance coverage and paid our deposit. The day our trailer was loaded I showed the movers what to move and gave them a stack of blankets. We were only putting furniture in the pod (which turned out to be nothing but a steel cage). I thought this was odd that it was not an actual pod/trailer. I work from home so I went back to my office while the movers in less than two hours loaded up the furniture.

If I could I would give 0 stars. Had items picked up on pallets (picture included) then when unit was returned to me everything was tossed inside and no longer on pallets or shrink wrapped. Why undo my palleted stuff. Also company admitted they made a mistake on the storage of the container and were very difficult to work with - they were not helpful. IMO I have never dealt with such an unprofessional company and I have been in business over 30 years! Try getting someone different at the number to assist you aside from all the same people - forget it. What a HUGE waste of my employees and my time having to deal with a company that is so unethical and doesn't care.

First the 3 day rental is a joke. When our 2 pods didn't show up I called and got an explanation that they can get there at anytime the first day. The first person told me the delivery window was 8am-8pm but they have up until midnight in the contract. The first one showed up at 8:15pm so we loaded it in the dark and the second one didn't show up till 4pm the second day and remember they can pick up starting at 8am the 3rd day. For the second one being so late they offered me $100 refund. They did not tell me when I booked that you can pay $100 per pod to have a 4 hour delivery window. I think that if I paid it they still would not have showed up on time.

Zippy Shell/Pack Rats was hired by me to load a container, move the container cross country, and unload the container at my destination. It was a rather small move, just furniture for a bedroom and boxes of personal items. Zippy Shell, without my knowledge hired a subcontractor to unload my container and bring it into my home.

To sum up my experience they are the most unorganized moving company I’ve ever worked with. They started by giving me a quote for 2 containers plus labor. Then they only booked one container. I called them back because I had asked for 2. They then said I could have a 2nd container but I will have to load it or they charge 4000 more than what I was originally quoted. Then they botched the delivery of my first container. The customer service is terrible. No one knows what’s going on. Everyone says something different.

This company loaded my container, they threw my things inside damaging many things. I had insurance, they denied my claim as loaded incorrectly, I appealed it and then they denied as it was loaded correctly. I ordered the container for a Friday, it didn’t come. When I called they said their truck broke down, it would come on Saturday, it didn’t come Saturday. I called and their second truck broke down. Then on Sunday they sent the wrong container. DONT USE- THIS COMPANY OR RAT PACK.

We contracted with Zippy Shell/1800 Packrat for 4 containers to be loaded and moved From Texas to California- We were overcharged for $1,000 of additional labor loading 2 of the containers which they did not use (agreement was for 3 hours of labor per container). The form they submitted as documentation had blank areas for start time, stop time, quantity or customer initials. Also they wrapped the steel mesh containers in plastic. All items were filthy dirty as if they were left in a field. And the crew that unloaded the containers (another sub-contractor) complained that they were not really a moving company, they just delivered the good. They stopped repeatedly to call their boss to complain and they still got the job done in far less than 3 hours per container. Save yourself some grief and don't use this company.

I, the Customer of Zippy Shell, ordered Zippy Shell to deliver a small container to be self-loaded and delivered by Zippy Shell to the final destination. Zippy Shell was obligated, by contract, to weigh the full and empty containers in shipping. Upon arrival at the final destination, Zippy Shell promised a delivery on 21 July. This date changed without notice to 28 July (this was not ASAP as determined by the contract on page 1). Upon arrival, the Zippy Shell driver drove into the home electrical junction and cut power to our house for 4 days (see pictures of damage to electrical wires and burned box). The driver cutting power to the home resulted in approximately $400 of groceries being destroyed due to the power outage.

Zippy Shell does not even deserve half a star. We decided to go with them for our move from Wisconsin to Florida. First off, the containers are much smaller than advertised and realistically we had to get rid of stuff so we didn’t have to spend thousands for a third container. On top of that, both containers came outside the time window of when they were supposed to be delivered. These aren’t a huge deal and I could get past them, but getting our stuff has been nothing but a nightmare.

We used Zippy Shell when we were trying to move out of state. They can't keep their delivery dates and they do not communicate properly with their warehouse. We had the warehouse try to drop them off 3 times before the date they were actually supposed to be there. Then the day they were supposed to be there, they only dropped one instead of 2 and told us it would be another week before they could get the other one there. Keep in mind, you only get each container for 3 days. We had paid movers to load them. I had to search for and call the CEO to get our container delivered. The containers themselves are just wire cages, the ones you get from PODS are solid.