Zippy Shell Reviews

Zippy Shell is an unethical company with completely deceptive billing practices. I would not recommend for anyone to use their services. We were quoted for a full long distance move and given a total price, which included the 1st month storage for the containers, fuel, and loading/unloading. After paying the 50% deposit we were randomly charged $560.74 for the 1st month storage for 2 containers. I assumed that maybe they invoiced those fees separately but they were still apart of the total price as indicated on all of our correspondence and verbally confirmed via Zippy Shell and 1-800-PACKRAT associates. When charging us for the remainder of our balance, they all of a sudden added a $565.65 fuel surcharge that was not agreed to or ever communicated between the countless reps that we spoke to. Our move that was quoted verbally and in writing for a total price of $6,697.49 was over charged by $1,226.40!

I would like to express my gratitude and respect for your service. I was told that a $420 of additional fuel surcharge has been imposed on my order. I felt it was totally unfair and unexpected. I protested with the customer service agent but knew that it is probably a corporate policy and cannot be avoided. To my surprise and pleasure, I spoke to a supervisor (Jashua) who listened to me, understood my point of view and was able to provide a relief. He took care of the surcharge. While I was a totally unhappy customer, I am now a fully satisfied and very happy customer. I appreciate PackRat/Zippy to hire such professional and courteous folks who care about business future and customer relationship. Best Regards.

I have sent letters to the business regarding this issue. The damage happened after ZippyShell / 1800 PackRat took possession of my belongings. They destroyed an irreplaceable bar chair that is part of a set, which is no longer useful with the missing chair, an oil space heater, two tall standing lamps, studio recording equipment, crushed boxes, broke the leg that I had made for my sewing machine table.

Got a quote from Zippy Shell. Got another quote and decided to go with the 2nd quote. Tried to call and cancel our order with zippy. It took at least 8 calls and hours of on hold. We even used the leave your number and you won't lose your space in line call back system and no one ever called us back. At least 3 times we used that service. Finally after multiple calls we got someone at customer service and our order was cancelled. Shouldn't have to be this hard. My option they have serious issues and won't be even getting any quotes from them ever again.

I would strongly urge that you do not use Zippy Shell for moving and/or storage. Because of how they handle and load furniture and other belongings there will mostly likely be damage during loading, transit and unloading. They do have a claim process, but it is worthless. The process is set up to default towards denying claims unless you have definitive proof they caused the damage. If you do make the unfortunate decision to use this company, then you will want to video the entire process to be able to provide the level of proof they need to pay the claims for the damage they cause. I would give a lower than one star rating if it was possible.

If I could give zero stars, I would. At first, business with them wasn't so bad, they had the cheapest rates we could find. But don't let this fool you, the hidden fees are in what damage they do to your property and how if you need a second pod for moving, they jack up the price and don't explain it. I paid roughly 1900 for a 16-foot pod, and 1600 for an 8, tell me how that makes sense. We're only getting to the worst part.

Great Customer Service In Mesa Arizona! Mark did an excellent job delivering my moving box. He was professional, friendly, and very personable, making the whole experience pleasant and easy. He handled everything with great care, and the box arrived in perfect condition. His attention to detail and positive attitude really stood out. Highly recommend Mark for any delivery!

If you don’t want to read the lengthy review, just save time, but DON’T use ZIPPY or its sister company, 800-Packrat. When I requested a quote, I made it very clear that I might need access to the container to add items, but wouldn’t know for about three weeks. I even shared personal circumstances so they would understand, and I was assured this wouldn’t be an issue, the container would remain in my origin city until I confirmed I was done.

This was a terrible moving experience, probably the worst I’ve had. They randomly charge you without much info on what you’re paying for. When I have called, it takes 45 minutes to an hour of people researching to answer my questions. One employee took my card info down wrong and now I’m sitting in my new place with none of my things for the next 10-12 business days (2 weeks). Way too expensive for the caliber of service offered. If I could give no stars I would.

Go with PODS. My Zippy Shell container was dropped off and picked up on time, but it spent a week in a warehouse in LA instead of being shipped to DC immediately. I was told arrival would be between 24-26 and it’s being delivered “1 business day later” on a Monday. Threw off my hotel stay plans, work schedule and other logistics I had set up for my long distance move. When I called to speak to someone about the discrepancy- I was on hold a total of 45 minutes only to speak to someone who had no idea what was going on. I would pay the extra $200 PODS quoted me for the same service if I could do it again.

Customer service was dismissive and repeatedly hid behind “policy” instead of addressing the clear discrepancies. After researching, I found other customers reporting the same issues. I believe this reflects a pattern of deceptive business practices, and I cannot recommend Zippy Shell.

We used Zippy shell for a long distance move. They were affordable compared to others, during the initial phone call a lot of our questions were answered and things were moving along nicely. I told the gentleman I would like the container dropped off at our new place the first week in May. He said no problem. We waited until the beginning of the second week before we called and they said somewhere around the third week in May. I told the woman we agreed on the first. She said it doesn’t work like that for out of state moves and she would try to get it to us asap. It was one day earlier than what she said, it was twenty two days instead of twenty three.

I booked a Zippy Shell delivery and was charged 50% upfront, but the shell never showed up. No call, no update—nothing. When I tried to call customer service to get a refund, I was transferred to another department where the automated message said the wait time was over 30 minutes. I stayed on hold for nearly an hour, only for the call to hang up automatically without ever speaking to anyone. I’ve tried calling multiple times, and the same thing keeps happening—transferred, long wait, then disconnected. Meanwhile, I’m still out the money for a service that was never delivered. Zippy Shell has been completely unresponsive and unaccountable. Avoid this company if you value your time, money, and sanity.

Zippy Shell may have been a cost effective alternative to PODs or United Van lines. They do not take great care of your belongings. First, they said they would deliver a container, but it was a cage in a container. They didn't explain that during our review. They also supplied two packers to pack the container for us. The packers just wanted to fill the cage with as much stuff as they could without thinking about damage it would cause. I took great care in packing my furniture with blankets and dunnage, While it sounded great, they didn't tie anything down to prevent furniture and such from moving around for the long haul.

I have had other moving companies move my belongings 2 other times without incident. Zippy was appointed to my 3rd move. Their workers arrived smelling of ** on 1 afternoon. They took a video of all our belongings and assigned 3 trucks to move us. They intentionally didn’t utilize the truck space so then they added another truck at our expense, added $3K to the move! Damaged stained an expensive club chair, deeply scratched leather headboard and chipped corner, deeply scratched wood side rail & damaged antique console. They make every attempt to not take responsibility for all damages incurred! Do yourself a favor and don’t even attempt to use this company! Horrible experience!!!!

Buyer Beware!!! False advertising. First thing you should know is that they are not a pod system. They have a metal crate which will ruin your belongings, unless properly wrapped. They use a 3rd party to deliver your items so if you have questions on site they can not assist. The 3rd party company will charge you another 1k if you need wrapping for furniture. I was told by the rep that I was receiving 2 movers as part of the price. She was not clear that I did not have to get that service and it would make the price cheaper.

The sheer amount of lies from their mouths is outstanding. I paid for packing and storage with extra insurance from them to have over 5000 dollars worth of damage done to my personal items including a computer they dropped from the top of a stack of boxes they loaded upon the final move. I stood there and witnessed it personally and they claimed no liability because their employees denied it. Heck if I were being paid minimum wage I would deny it too! As for climate-controlled…and clean! It's a large open-air warehouse with mice and more. It's hot by summer and freezing by winter and they destroyed a large record collection. Everything is filthy and I'm in the process of cleaning an entire home's worth of belongings. Conceptually it's great, reality, run as far and as fast as you can away from this company no matter which franchisee you are working with!!!!

I can unfortunately confirm what others have shared: Last-minute cancellations are common. Lots of hidden fees. Property damage/loss ($10,000+ of my stuff magically “disappeared” from their rickety shell, my claim was of course immediately denied). Nonexistent customer service. Believe me when I say that THINGS WILL GO WRONG and THEY WILL NOT CARE - AT ALL - about the negative impact their negligent business practices have. Nor will they care about wasting and losing your time, $$, belongings, and memories. It is genuinely upsetting to know that so many others had similarly bad experiences, and that they are still in business. This is a truly terrible company. Do not trust them. Do not give them any of your money. (ZS and 1-800-Pack-Rat share the same despicable owner so go ahead and avoid both.)

If I could give this company no stars it would be appropriate. They partner with 1800 PACKRAT. My husband and I moved from WA to AZ. We spoke to Favrin ** who set us up with a Pod and asked about us needing help with the move. We agreed we did need help as we are no longer at an age that lifting and moving our own furniture is a good idea. Zippy offers assistance for two hours of move help at an additional cost and we were happy to be signed up. We signed up for the insurance coverage and paid our deposit. The day our trailer was loaded I showed the movers what to move and gave them a stack of blankets. We were only putting furniture in the pod (which turned out to be nothing but a steel cage). I thought this was odd that it was not an actual pod/trailer. I work from home so I went back to my office while the movers in less than two hours loaded up the furniture.

If I could I would give 0 stars. Had items picked up on pallets (picture included) then when unit was returned to me everything was tossed inside and no longer on pallets or shrink wrapped. Why undo my palleted stuff. Also company admitted they made a mistake on the storage of the container and were very difficult to work with - they were not helpful. IMO I have never dealt with such an unprofessional company and I have been in business over 30 years! Try getting someone different at the number to assist you aside from all the same people - forget it. What a HUGE waste of my employees and my time having to deal with a company that is so unethical and doesn't care.

First the 3 day rental is a joke. When our 2 pods didn't show up I called and got an explanation that they can get there at anytime the first day. The first person told me the delivery window was 8am-8pm but they have up until midnight in the contract. The first one showed up at 8:15pm so we loaded it in the dark and the second one didn't show up till 4pm the second day and remember they can pick up starting at 8am the 3rd day. For the second one being so late they offered me $100 refund. They did not tell me when I booked that you can pay $100 per pod to have a 4 hour delivery window. I think that if I paid it they still would not have showed up on time.

Zippy Shell/Pack Rats was hired by me to load a container, move the container cross country, and unload the container at my destination. It was a rather small move, just furniture for a bedroom and boxes of personal items. Zippy Shell, without my knowledge hired a subcontractor to unload my container and bring it into my home.

To sum up my experience they are the most unorganized moving company I’ve ever worked with. They started by giving me a quote for 2 containers plus labor. Then they only booked one container. I called them back because I had asked for 2. They then said I could have a 2nd container but I will have to load it or they charge 4000 more than what I was originally quoted. Then they botched the delivery of my first container. The customer service is terrible. No one knows what’s going on. Everyone says something different.

This company loaded my container, they threw my things inside damaging many things. I had insurance, they denied my claim as loaded incorrectly, I appealed it and then they denied as it was loaded correctly. I ordered the container for a Friday, it didn’t come. When I called they said their truck broke down, it would come on Saturday, it didn’t come Saturday. I called and their second truck broke down. Then on Sunday they sent the wrong container. DONT USE- THIS COMPANY OR RAT PACK.

We contracted with Zippy Shell/1800 Packrat for 4 containers to be loaded and moved From Texas to California- We were overcharged for $1,000 of additional labor loading 2 of the containers which they did not use (agreement was for 3 hours of labor per container). The form they submitted as documentation had blank areas for start time, stop time, quantity or customer initials. Also they wrapped the steel mesh containers in plastic. All items were filthy dirty as if they were left in a field. And the crew that unloaded the containers (another sub-contractor) complained that they were not really a moving company, they just delivered the good. They stopped repeatedly to call their boss to complain and they still got the job done in far less than 3 hours per container. Save yourself some grief and don't use this company.

I, the Customer of Zippy Shell, ordered Zippy Shell to deliver a small container to be self-loaded and delivered by Zippy Shell to the final destination. Zippy Shell was obligated, by contract, to weigh the full and empty containers in shipping. Upon arrival at the final destination, Zippy Shell promised a delivery on 21 July. This date changed without notice to 28 July (this was not ASAP as determined by the contract on page 1). Upon arrival, the Zippy Shell driver drove into the home electrical junction and cut power to our house for 4 days (see pictures of damage to electrical wires and burned box). The driver cutting power to the home resulted in approximately $400 of groceries being destroyed due to the power outage.

Zippy Shell does not even deserve half a star. We decided to go with them for our move from Wisconsin to Florida. First off, the containers are much smaller than advertised and realistically we had to get rid of stuff so we didn’t have to spend thousands for a third container. On top of that, both containers came outside the time window of when they were supposed to be delivered. These aren’t a huge deal and I could get past them, but getting our stuff has been nothing but a nightmare.

We used Zippy Shell when we were trying to move out of state. They can't keep their delivery dates and they do not communicate properly with their warehouse. We had the warehouse try to drop them off 3 times before the date they were actually supposed to be there. Then the day they were supposed to be there, they only dropped one instead of 2 and told us it would be another week before they could get the other one there. Keep in mind, you only get each container for 3 days. We had paid movers to load them. I had to search for and call the CEO to get our container delivered. The containers themselves are just wire cages, the ones you get from PODS are solid.

I had dealt with this company about three years ago, and they did a great job. I moved from PA to El Paso, TX. Two guys picked up my furniture and things, and filled the storage container. They did it. When I requested delivery in TX, two men again, delivered my things to my new apartment, and moved everything in for me, even to the second floor. As I said, a great experience.

This move was a nightmare, I was initially contracted with Packrat but my long distance move plan changed and that was how I ended up with Zippy Shell. They switched my belongings from packrat container to a shell and I had overflow items and they wanted me to pay additional money for another shell. I felt it wasn’t economical for me to pay thousands of dollars for the overflow and Zippy Shell scheduled for us to come pick up our items. We had driven more than 2 hours and got sticker in traffic and I decided to call their customer service to alert them that I was on my way as scheduled before they told me that I wasn’t on their schedule to pick up and their warehouse wasn’t open that day. I was upset because I had the email confirmation. It took the acts of God to get my items that day.

I hired this company for a long moving and I only have complaints about their delivery service. They were very nice and the communication was great to sell me the service and to pick up the unit. After that, everything has been extremely delayed. I was supposed to have expedited service with the unit delivered in 7 days but on day 8 I had not heard from them and when contacted them by phone, they said the delivery was scheduled for a week later!!! How can they lie to customers this way? Now, the guy who contacted me initially and sent me repeated emails to schedule the service doesn't even reply to my messages. I am so disappointed and frustrated with this company and won't use never again!

The shell was much smaller than the 7 by 15 by 7 advertised. Original delivery never showed up on the scheduled day and nobody called me to inform me of that. I paid workers $500 for the day and the pod never arrived. I called the company 4 times on the supposed day of delivery and only at 4:30 in the afternoon I was informed that the truck broke down and they will not be showing up. Nobody called me once the delivery arrived in Florida. I had to call myself to find out where my pod was and it turned out that my pod was already at the Florida warehouse for 3 days. When I called to schedule a delivery to my house the representative on the phone refused to tell me a day of delivery until I made a final payment. He would not even give me optional days of delivery until I released payment. He was rude and made me feel as if my possessions were being held hostage by their company until payment was made. I will never ever use them again nor will I ever recommend anyone to use this company.

This company totally misrepresents, mislead and swindle customers for additional moving cost that they intentionally created. Firstly they advertise their containers as 16x7x7. The containers are actually 15x6.5x6.5. This basically robs you of over 150 cubic feet. They also claim that the container can hold 2-3 Bedroom. This is a total LIE since our small NJ condo was a 2-bedroom. They roughly packed the items in 1 of their Shell in a large truck, leaving 1/2 the items behind. Then they forced you to purchase another container for the remaining items and a much higher price than the original. Your hands are completely tied at this point since it's your planned moving day.

I booked a moving container and movers 4+ months in advance, called 2 weeks ahead of our scheduled moving date and confirmed reservation, arrival time etc. Day of the move they never showed up. I started calling once it was apparent they were running late, customer service provide no update. The only resolution they offered was a refund. I informed them that it was the last day of my lease, and I needed to get my belongings moved out of the house. They made absolutely no effort to reconcile the situation. Even rushing a container for the next day, without the hired movers would have been a solution, they didn't even offer this, or seemingly know how to. When I asked to speak to a manager, they offered no support.

I ordered a Zippy Shell to move my furniture from Seattle to Arizona. I ordered a month prior to my move. Checked in a couple times with them prior to move. They assured me we were all set. I paid for the pod, movers, and storage in Phoenix. They were scheduled to arrive at 8 AM Saturday June 24th. I called at 9:30AM to check on them. Now they say it's a 4 hour window from 8-12. At 1:00 I call them and ask where they are. They tell me, "I can't reach your driver but I'm sure they are on their way." Never hear a word from them! I had to scramble and find someone to move Me ASAP. My lease is up and I had to get out. They ** me over so bad!

After filling with what I estimated was under the 5500lb max load the driver arrived and said it was overweight but I had the option to buy ANOTHER container for ANOTHER $5500! I unpacked EVERYTHING and borrowed an industrial shipping scale from a friend (something the average customer doesn’t have). Meticulously weighing every item that was again packed into the crate I arrived at 4965lbs, that is well under their max load weight of 5500lbs. The next day another driver hoisted the container and then spoke on the radio to the dispatcher, turned to me and to my surprise said, “It’s still too heavy but you can buy ANOTHER container and split load into halves”. I told him that the onboard scale on his truck wasn’t calibrated properly, intentionally or unintentionally. “Sir, you can call the 1-800 number”.

Zippy Shell deserves Zero Stars. I experienced complete negligence from this company and a great deal of my belongings arrived damaged without Zippy Shell willing to offer any coverage or accountability despite having purchased a protection plan. I was also overcharged and cannot reach anyone to assist with my claim. I would not recommend this company due to the stress they have caused and the lies their customer service agents told me while booking.

We ordered two pods to move 12 hrs to another state, we chose to pack our own pods. They failed to drop off both pods on the day we were told they would be dropped off. They delivered the second one the following day. When they failed to do that we made sure to reiterate to them at least a dozen times (and we have the call logs to prove it) that they needed to be picked up on a specific day, due to having a closing on the property the very next day. We were told multiple times that it would be done. They started out by saying they would pick up between 8-10am and then again at 3pm. It is now 5:30pm and they are still making excuses and now we run the risk of delaying the closing of the property. I would NEVER recommend this company if you are moving. Absolutely terrible service and full of lies. For offering a convenience service they have only caused headache and stress especially for the amount of money you pay them. DO NOT USE THEIR SERVICE!!!!

If there were a way to rate zero stars, I would. This is absolutely the most crooked, worthless, corrupt company I've ever done business with. Their "MOVERS" aka NOT movers didn't show up for my move and then when they did days later, they THREW all of my stuff into the pod and when I got it 99.9999% of my belongings were RUINED. DESTROYED. They offered me $150 on a $5k move for the inconvenience. They have continued to charge me when they have NONE of my belongings and I have had to file fraud reports against them repeatedly.

Please DO NOT use this company; if I could give negative stars I would. On Monday 6/6/2022 less than 5 days before my scheduled move, I received a phone call from Zippy Shell/Pack Rat stating that they were overbooked and would not be able to meet their promised obligations per the agreement. Their representative offered to schedule it almost a month later- which clearly wouldn't work for me and wasn't part of the signed agreement. I was devastated by the cancellation and overall lack of concern or care displayed by Zippy Shell /Pack Rat this caused a panic attack. I couldn't find a mover that would accommodate my move for the coming Saturday!