Zippy Shell Reviews

If you don’t want to read the lengthy review, just save time, but DON’T use ZIPPY or its sister company, 800-Packrat. When I requested a quote, I made it very clear that I might need access to the container to add items, but wouldn’t know for about three weeks. I even shared personal circumstances so they would understand, and I was assured this wouldn’t be an issue, the container would remain in my origin city until I confirmed I was done.

This was a terrible moving experience, probably the worst I’ve had. They randomly charge you without much info on what you’re paying for. When I have called, it takes 45 minutes to an hour of people researching to answer my questions. One employee took my card info down wrong and now I’m sitting in my new place with none of my things for the next 10-12 business days (2 weeks). Way too expensive for the caliber of service offered. If I could give no stars I would.

Go with PODS. My Zippy Shell container was dropped off and picked up on time, but it spent a week in a warehouse in LA instead of being shipped to DC immediately. I was told arrival would be between 24-26 and it’s being delivered “1 business day later” on a Monday. Threw off my hotel stay plans, work schedule and other logistics I had set up for my long distance move. When I called to speak to someone about the discrepancy- I was on hold a total of 45 minutes only to speak to someone who had no idea what was going on. I would pay the extra $200 PODS quoted me for the same service if I could do it again.

Customer service was dismissive and repeatedly hid behind “policy” instead of addressing the clear discrepancies. After researching, I found other customers reporting the same issues. I believe this reflects a pattern of deceptive business practices, and I cannot recommend Zippy Shell.

We used Zippy shell for a long distance move. They were affordable compared to others, during the initial phone call a lot of our questions were answered and things were moving along nicely. I told the gentleman I would like the container dropped off at our new place the first week in May. He said no problem. We waited until the beginning of the second week before we called and they said somewhere around the third week in May. I told the woman we agreed on the first. She said it doesn’t work like that for out of state moves and she would try to get it to us asap. It was one day earlier than what she said, it was twenty two days instead of twenty three.

I booked a Zippy Shell delivery and was charged 50% upfront, but the shell never showed up. No call, no update—nothing. When I tried to call customer service to get a refund, I was transferred to another department where the automated message said the wait time was over 30 minutes. I stayed on hold for nearly an hour, only for the call to hang up automatically without ever speaking to anyone. I’ve tried calling multiple times, and the same thing keeps happening—transferred, long wait, then disconnected. Meanwhile, I’m still out the money for a service that was never delivered. Zippy Shell has been completely unresponsive and unaccountable. Avoid this company if you value your time, money, and sanity.

Zippy Shell may have been a cost effective alternative to PODs or United Van lines. They do not take great care of your belongings. First, they said they would deliver a container, but it was a cage in a container. They didn't explain that during our review. They also supplied two packers to pack the container for us. The packers just wanted to fill the cage with as much stuff as they could without thinking about damage it would cause. I took great care in packing my furniture with blankets and dunnage, While it sounded great, they didn't tie anything down to prevent furniture and such from moving around for the long haul.

I have had other moving companies move my belongings 2 other times without incident. Zippy was appointed to my 3rd move. Their workers arrived smelling of ** on 1 afternoon. They took a video of all our belongings and assigned 3 trucks to move us. They intentionally didn’t utilize the truck space so then they added another truck at our expense, added $3K to the move! Damaged stained an expensive club chair, deeply scratched leather headboard and chipped corner, deeply scratched wood side rail & damaged antique console. They make every attempt to not take responsibility for all damages incurred! Do yourself a favor and don’t even attempt to use this company! Horrible experience!!!!

Buyer Beware!!! False advertising. First thing you should know is that they are not a pod system. They have a metal crate which will ruin your belongings, unless properly wrapped. They use a 3rd party to deliver your items so if you have questions on site they can not assist. The 3rd party company will charge you another 1k if you need wrapping for furniture. I was told by the rep that I was receiving 2 movers as part of the price. She was not clear that I did not have to get that service and it would make the price cheaper.

The sheer amount of lies from their mouths is outstanding. I paid for packing and storage with extra insurance from them to have over 5000 dollars worth of damage done to my personal items including a computer they dropped from the top of a stack of boxes they loaded upon the final move. I stood there and witnessed it personally and they claimed no liability because their employees denied it. Heck if I were being paid minimum wage I would deny it too! As for climate-controlled…and clean! It's a large open-air warehouse with mice and more. It's hot by summer and freezing by winter and they destroyed a large record collection. Everything is filthy and I'm in the process of cleaning an entire home's worth of belongings. Conceptually it's great, reality, run as far and as fast as you can away from this company no matter which franchisee you are working with!!!!