Zippy Shell Reviews

I would strongly urge that you do not use Zippy Shell for moving and/or storage. Because of how they handle and load furniture and other belongings there will mostly likely be damage during loading, transit and unloading. They do have a claim process, but it is worthless. The process is set up to default towards denying claims unless you have definitive proof they caused the damage. If you do make the unfortunate decision to use this company, then you will want to video the entire process to be able to provide the level of proof they need to pay the claims for the damage they cause. I would give a lower than one star rating if it was possible.

If I could give zero stars, I would. At first, business with them wasn't so bad, they had the cheapest rates we could find. But don't let this fool you, the hidden fees are in what damage they do to your property and how if you need a second pod for moving, they jack up the price and don't explain it. I paid roughly 1900 for a 16-foot pod, and 1600 for an 8, tell me how that makes sense. We're only getting to the worst part.

Great Customer Service In Mesa Arizona! Mark did an excellent job delivering my moving box. He was professional, friendly, and very personable, making the whole experience pleasant and easy. He handled everything with great care, and the box arrived in perfect condition. His attention to detail and positive attitude really stood out. Highly recommend Mark for any delivery!

If you don’t want to read the lengthy review, just save time, but DON’T use ZIPPY or its sister company, 800-Packrat. When I requested a quote, I made it very clear that I might need access to the container to add items, but wouldn’t know for about three weeks. I even shared personal circumstances so they would understand, and I was assured this wouldn’t be an issue, the container would remain in my origin city until I confirmed I was done.

This was a terrible moving experience, probably the worst I’ve had. They randomly charge you without much info on what you’re paying for. When I have called, it takes 45 minutes to an hour of people researching to answer my questions. One employee took my card info down wrong and now I’m sitting in my new place with none of my things for the next 10-12 business days (2 weeks). Way too expensive for the caliber of service offered. If I could give no stars I would.

Go with PODS. My Zippy Shell container was dropped off and picked up on time, but it spent a week in a warehouse in LA instead of being shipped to DC immediately. I was told arrival would be between 24-26 and it’s being delivered “1 business day later” on a Monday. Threw off my hotel stay plans, work schedule and other logistics I had set up for my long distance move. When I called to speak to someone about the discrepancy- I was on hold a total of 45 minutes only to speak to someone who had no idea what was going on. I would pay the extra $200 PODS quoted me for the same service if I could do it again.

Customer service was dismissive and repeatedly hid behind “policy” instead of addressing the clear discrepancies. After researching, I found other customers reporting the same issues. I believe this reflects a pattern of deceptive business practices, and I cannot recommend Zippy Shell.

We used Zippy shell for a long distance move. They were affordable compared to others, during the initial phone call a lot of our questions were answered and things were moving along nicely. I told the gentleman I would like the container dropped off at our new place the first week in May. He said no problem. We waited until the beginning of the second week before we called and they said somewhere around the third week in May. I told the woman we agreed on the first. She said it doesn’t work like that for out of state moves and she would try to get it to us asap. It was one day earlier than what she said, it was twenty two days instead of twenty three.

I booked a Zippy Shell delivery and was charged 50% upfront, but the shell never showed up. No call, no update—nothing. When I tried to call customer service to get a refund, I was transferred to another department where the automated message said the wait time was over 30 minutes. I stayed on hold for nearly an hour, only for the call to hang up automatically without ever speaking to anyone. I’ve tried calling multiple times, and the same thing keeps happening—transferred, long wait, then disconnected. Meanwhile, I’m still out the money for a service that was never delivered. Zippy Shell has been completely unresponsive and unaccountable. Avoid this company if you value your time, money, and sanity.

Zippy Shell may have been a cost effective alternative to PODs or United Van lines. They do not take great care of your belongings. First, they said they would deliver a container, but it was a cage in a container. They didn't explain that during our review. They also supplied two packers to pack the container for us. The packers just wanted to fill the cage with as much stuff as they could without thinking about damage it would cause. I took great care in packing my furniture with blankets and dunnage, While it sounded great, they didn't tie anything down to prevent furniture and such from moving around for the long haul.