X Van Lines Reviews

I would give them a zero if I could. They are total scammers! My quote was $4,900. After my stuff is loaded on the truck, they tell me it will be $13,000!!! This is illegal! Getting an attorney soon!!

Hi there, independent thinker! I also thought I was an independent thinker and foolishly chose to ignore all the bad reviews and red flags. I decided to trust the few good reviews this doggone company has online. Oh boy, did I regret that decision. I spoke with a guy named Justin, who seemed very nice and professional at first. We went over the items that needed to be moved, and I told him there would probably be about 25 boxes of non-furniture items. He said okay and told me he had included that. He then showed me the list, where the 25 boxes were not actually listed—but I didn’t think it was a big deal at the time. He gave me a quote I was excited about. I signed the documents and made my deposit.

Called to get a quote - they kept me on the phone for 20+ mins, put me on hold, and then transferred me to a "closer" that quoted me at over $5,500 for a 2 bedroom apartment. There is nothing I hate more than a sales call. I'm calling for a quote, it should be a few questions and then I should get a clear quote within 10 mins max. I had already called around other companies so I know how it goes. This company is the only one that asked for a full list of inventory, which took over 15 mins to go through. The rep, Bryce, was so nervous and weird, it was like he was reading off a script. I know what scripts sound like, I've done cold calls before (and quit because it's icky). So then he gets inventory for all of my furniture room by room, then starts asking about stupid stuff like floor fans, space heaters, and rugs. Then I get transferred to a "manager" and he told me $5,500+ which can be broken up into 3 payments. Excuse me?

My family and I have moved interstate several times throughout US so we have experience with moving companies. We DO NOT RECOMMEND using X Van Lines as the experience was stressful and did not need to transpire the way it could have. Some of the worst customer service we've ever experienced. And very poor communication among their sales, dispatch and moving teams, which are not connected or communicating. Managers overseeing job kept changing as well which did not make us feel assured about the service or condition of our belongings. There is NO ACCOUNTABILITY with X Van lines.

They arrived right on time and were very organized from start to finish. The team handled everything carefully and efficiently, making the whole process smooth. On top of that, their price was very reasonable for the quality of service they provided. I really appreciated their professionalism and attention to detail. Highly recommend them to anyone looking for reliable and affordable movers!

Not only did they do everything so efficiently and fast, but they took really good care of my things. I moved from Philly to New York and I honestly don’t know how I would have done it without them. If you are looking for the best service, best price and most efficient, then hire X Van Lines. Anytime I love you can guarantee I will live with them!

Run. Do not walk run from this company. I’m 68 yrs old. Have heart issues, have had heart surgery, diabetic. They packed and loaded my house in Missouri on December 14, 2025. I’ve been in my new home sleeping in air mattress and sitting in lawn chair for 5 weeks with no delivery of my house items. Customer service is the worst too. They never have any information and never call you back. One supervisor yelled at me then lied to me. His name is Carlos. They bait and switch price. I was quoted 8,000. I had sold most of my stuff. Now they are up to 12,600. Still as of this posting nothing has been delivered. I guess next step is to file lawsuit. Run from this disaster of a moving company.

I recently used X Van Lines to move my belongings from Long Island New York to southern Florida. The initial phone conversation was polite and professional and I signed a contract for a set price guaranteed to not increase with any "hidden " charges. Upon arrival of the two men to load my belongings I found them unprofessional. They immediately used a deliberate bait and switch tactic to increase the price by $700.00 and advised me they couldn't proceed without additional money first. I would not agree and took items off load to keep price the same.

I moved this last weekend and I would highly recommend this company. Arrived on time and they were very professional. They went straight to work and were both very pleasant. They are very organized movers. If I had to move again, I would definitely go with them.

My move could not have gone better! I was stressed about moving day and Nathanial and Kris were great to work with. They were friendly, helpful, quick, and efficient. From arrival to check out, everything went smoothly. Thanks, guys!

They were impressively quick with assembling everything and came fully prepared with the right tools and resources, so the move went off without a single issue. As someone who just wanted to sit back and let the movers handle everything, that’s exactly what their work allowed me to do as the customer. Highly recommend. I don’t plan to go to anyone else but X Van Lines in the future!

My experience with X Van Lines was pleasant from the time I made appointment to the move experience. Zach was very informative and responsive. John P., Christopher A., and Jose M were our moving team today. They were fantastic! Professional, efficient, careful, and sweet. I highly recommend X Van Lines. I was referred by a friend and will recommend them to anyone needing moving assistance.

I highly recommend X Van Lines. I recently had the team of Alejandro, Roni and Dago, who were wonderful - on-time, well-prepared, efficient, professional and personable. The team moved furniture items from my 2-story house into my garage and also wrapped and packed additional furniture items which they delivered to another location. Very positive experience!

If only we could rate with a negative number.... This so called mover was rated high with Consumer Affairs. I called X Van lines and asked if they were brokers, which they immediately replied no. Their company did the entire move, from beginning to end. After providing us a $2,400 quote, I sent pictures of what was to be moved. It was raised $500 just to be safe but at the day of moving, they finally showed up at 7:00 PM. We were closing on our home the next day. We were trapped, vulnerable, and they knew it. We had not added one item to the picture of belongings I sent, since talking with them when our rate was increase by $500 (just to be safe). The day before our closing, at 7:00 PM, they arrived and increase our move to $6,450. We paid because we had no alternative.

It’s a very bad, bad bad company. I just moved from Los Angeles to Dallas Texas. They charge me for small staff 3500 and all my stuff is broken is very bad. This is happened in July 20 25 and I’m very absent until now. I try many time to complain but no response.

I WILL NOT recommend this company to anyone. In my attempt to keep this review shorter, I’m going to let my pictures tell the story. There was so much to say that I just didn’t know where to start. That is why it has taken me a month to write this review. What I will say is: Customer service leaves a lot to be desired. The only friendly one I spoke to was my initial contact with Chris, the salesperson, and a receptionist that answered the phone when I kept letting it ring and ring when I could not get anyone to answer. It’s very difficult to reach anyone within the company. After I book the move, I was never able to contact Chris again. A gentleman by the name of Justin said he would be my contact person and he gave me his personal phone number if I had any questions. I emailed him and called him several times, but no response.

They are a broker. We were misled the day before our scheduled pickup. Frederick told us to reserve more space than we really needed, stating that we would only be charged for space used. He said the markings in the truck could tell us how much was used once our items were loaded. Others in the office stated that they could tell nothing from our pictures. We were not allowed to measure or view our shipment until we paid cash on a delayed delivery. They offered us $500 and later $1000 to sign an agreement not to give a negative rating. We refused. One representative gave me a delivery date. Nothing happened. Another one finally found our shipment, still in Atlanta. No firm date. It had to somehow make it to Dallas first, and all drivers had to do other pickups and deliveries on the way.

ABSOLUTELY top-notch moving experience! The team treated my belongings like their own. Fragile items were double-checked before loading. They lifted heavy furniture with ease and confidence. Their ENERGY never slowed down even after hours of work. FIVE STARS without question!

What a RELIABLE and hardworking group of movers! They communicated with me the whole way, making sure items were placed exactly where I wanted. The truck was packed perfectly with no wasted space. Their attention to detail was IMPRESSIVE. Everything arrived in great condition, which made me HAPPY. This move deserves FIVE STARS!

I appreciated how thoughtful and respectful the team was throughout the day. They worked with efficiency, but also with patience when I needed to adjust where things went. Every single item made it safely to my new place. Nothing was damaged, nothing was rushed. They delivered on every promise. That’s what makes them stand out in this industry.

Would give 0 if I could. Charged my parents most 12,000 to do a full pack and move from Florida to Tennessee. My mom told them all the stuff they had and he said they were sending a 26ft truck. My mom said, "They will not be enough. I have moved several times." The guy argued with her saying he was the professional and she was not. She tried several times before the day to talk to them and the sales guy to confirm everything and the sales guy supposedly don’t work there anymore. Then day of move they don’t arrive until after 12 with 2 men to full pack and move a 4 bedroom house. 26ft truck and they pack horribly. Broke the washer by shearing off the hose. Broke off the thermostat off the wall and several other items.

Booking with X Van Lines was the best choice I could’ve made. They were punctual, worked hard, and showed respect for my belongings. I was amazed at how quickly everything was packed and unpacked. They even helped place things exactly where I wanted them. That extra effort made all the difference. This is the kind of service that earns loyalty.

The crew arrived right on time with smiles and good energy. They worked as a unit, lifting even the heaviest items without any issue. I loved how they double-checked placement of everything in the new place. They didn’t just move my stuff—they set me up for success. Truly five-star work!

I didn’t think moving day could actually feel stress-free, but these guys made it happen. They came prepared with all the gear, wrapped everything up, and moved fast. My sofa and bed made it without a scratch. The vibe was friendly and professional from start to finish. Nothing was rushed, but nothing dragged either. Truly a 5-star experience! ⭐⭐⭐⭐⭐

I honestly didn’t think moving could be this smooth, but WOW these guys crushed it! From start to finish, they kept everything super organized. Nothing felt rushed, yet they were fast and efficient. My furniture was handled like it was their own. ZERO stress on my end. Best moving day experience EVER!

When Movers showed up, I knew right away I was in good hands. They greeted me with smiles, checked everything on my list, and got right to it. The crew worked with incredible focus, never cutting corners. Each step of the move felt planned out and precise. My furniture and boxes were handled like treasures. I’ll definitely call them again for my next move!

My favorite part of this move was how stress-free it felt. The crew was upbeat, hardworking, and incredibly efficient. They communicated clearly and kept me in the loop the whole time. Everything arrived in perfect condition. FIVE STARS, no doubt about it!

I was deliberately low-balled an estimated square feet for my move. I was told that even though everyone's items are shaped differently they would add extra room, for an up-charge of 2 thousand dollars, to make sure everything fit. One third of my belongings did not fit. I had no choice but to leave 1/3 of my house on the curb. My things were stored almost three weeks at an undisclosed location where they were ruined, gone through, and left.

The guys worked HARD and made sure every detail was handled with care. I couldn’t believe how QUICKLY everything was packed and loaded. Communication was clear the whole way through. They kept me updated about timing and progress. Nothing was rushed, yet they finished ahead of schedule. BEST move I’ve had so far!

I’ve used a few movers in the past, but these guys outperformed them all. The crew was respectful of my home and my time. They packed the truck like puzzle masters. Nothing shifted or tipped over on the drive. The whole process was done earlier than expected. That’s efficiency I appreciate.