X Van Lines Reviews

RED FLAG 🚩. This is a TERRIBLE MOVING COMPANY TO CHOSE. 100% unreliable and they are unaccountable for there mistakes. Was well as unorganized. My bathroom stuff was packed with my garage stuff the kitchen stuff was packed with stuff from the base me . Dog stuff with the kid stuff … THIS WAS THE WORST UNPACKING AND MOVING EXPERIENCE. THEY NEVER GAVE US DRIVER INFORMATION AND THEY WHERE MISSING ITEAMS .. SUCH AS A KING SIZE MATTRESS… like how do you guys forget a bed.

X Van Lines did an incredible job moving my massive book collection. They carefully wrapped rare editions, safely transported heavy shelves and didn't scratch a single wall. The crew was professional, organized and highly efficient. I strongly recommend them for handling valuable or delicate household items.

Choosing a moving company is always a gamble but hiring X Van Lines was the best decision I could have made for my family. The booking agent walked me through every detail step by step and gave me a flat rate price that did not change by even a single penny when the job was finished. On the moving day the crew brought a massive positive energy to what is normally a highly stressful day. They worked at a lightning fast pace while still being incredibly meticulous about taping up blankets around my wooden tables and leather couches to prevent tears or dent. Unloading at my new apartment went just as smoothly as they placed every single heavy box exactly in the correct rooms according to my instructions. They turned a massive life transition into a completely pleasant and hassle free afternoon.

I was highly nervous about hiring a moving company for my recent relocation but X Van Lines exceeded all of my expectations. From the very first phone call their customer service team was incredibly transparent about pricing and kept me updated throughout the week leading up to the move. On the big day the moving crew arrived exactly on time protected my doorways and floors with blankets and worked quickly to load the truck. All of my fragile items including glassware and heavy electronics arrived at my new home completely undamaged. The final price matched my original quote perfectly with no hidden fees making this the smoothest move I have ever experienced. I highly recommend them to anyone looking for a reliable moving team.

We recently downsized our living space here in Dallas, Texas, which meant moving a lot of tightly packed boxes and awkward garage items. The team from X Van Lines handled the logistics perfectly. They organised the truck strategically so that our most essential items were unloaded first at the new place. They were respectful of our property, careful around tight hallway corners and finished the entire job with a great attitude.

I hired X Van Lines for my residential move and was deeply impressed by the crew's work ethic. They showed up early in the morning and immediately went to work securing my heavy furniture pieces with blankets and shrink wrap. The loading process went smoothly and they handled my fragile kitchen items with extra care. Everything was delivered safely to my new home and the total cost aligned nicely with the initial quote I received.

I was really stressed about moving my heavy bedroom set and all my kitchen boxes but the guys handled it flawlessly. They showed up right on time, wrapped up my dresser tightly in blankets and didn't waste a single minute. Everything arrived at my new place without a single scratch or dent. The price was exactly what they quoted me over the phone too. Highly recommend.

The crew was super professional and worked incredibly hard the whole afternoon. They wrapped up my flat screen TV and mattress really securely so nothing got dirty or scratched during the drive. Communication was excellent throughout the day and they kept me updated on their exact arrival time. The final bill matched my original estimate perfectly. Definitely would hire them again.

Was really worried about moving my leather sofa and dining table halfway across the country but the crew did a great job. The customer service rep explained the pricing details clearly upfront so there were no surprise charges at the end. The loading team wrapped all my large furniture pieces securely and kept up good communication at each transit point. Everything showed up in perfect condition.

I had a very positive experience with the coordination of my shipment. The staff explained the billing and scheduling parameters clearly upfront, and the actual loading crew on moving day worked incredibly hard. They took extra care wrapping the corners of my wooden dressers and stacked the truck efficiently. The delivery arrived exactly within the scheduled window.

I had an amazing experience with this moving team. They arrived right on time, worked quickly, and handled all of my belongings with great care. There were no hidden fees, and the final price matched the original quote perfectly. I highly recommend them for a stress-free move.

I am extremely happy with how my move turned out. The crew handled all of my furniture with great care, wrapped everything securely, and stayed on schedule the entire day. Their customer service was excellent, and the pricing was exactly what they quoted me. I highly recommend their services!

This crew made what is usually a chaotic day feel completely under control. They handled my bulky furniture expertly and wrapped my fragile items securely. There were no hidden fees, and the final price matched the quote perfectly. Thank you for the wonderful, high-quality service!

I am extremely impressed with how smoothly my move went. The team showed up early, packed everything with care, and stayed focused until the job was done. Communication was excellent from start to finish. I highly recommend them to anyone needing an organized, hassle-free moving experience!

X Van Lines handled everything professionally from start to finish. The crew was careful with my belongings, scheduling was easy, and the sales team answered all my questions. I appreciated getting constant updates and arrival time check-ins the whole way through.

We hired them for our household relocation last month, and the crew showed up right on time, wrapped all our furniture securely, and handled everything with great care.

I used X Van Lines last month for my move, and they were fantastic. The booking agent gave me a fair quote ahead of time and explained all the costs clearly so there were no surprises. On the moving day, the guys showed up on time, wrapped all my heavy furniture really well, and didn't scratch a single wall or item. Everything made it to the new house safely. Definitely made a stressful day a lot easier.

I used X Van Lines for my recent long-distance move across several states, and the crew was extremely professional. They handled all my heavy furniture with care and delivered everything right on schedule without any damage. Highly recommend their services!

They are the absolute worst. Ruined a 4800 dining table all 4 corners are damaged beyond repair. Adjustable bed, no legs, no screws and no motor to put back together. Boxes crushed and ripped apart. The worst company I have ever dealt with. They are not veterans BTW. Do yourself a favor and use someone else. X Van Lines is the worst, trust me.

Had a horrible experience they quoted me for a 3 bedroom house and basement. They quoted $3200 for a move from IL to NC. I paid a deposit of $2000. A day before the pick up they call to confirm they stated I will need more room on a truck and charged me an additional $500. On my scheduled pick up date I received no calls or text so I called dispatch they claimed the driver tried to call me but I had no missed calls or texts. I called gain they told 1-2 hours for pickup 4 hours go by after 6 hours the driver finally shows up stating we were only quoted for 434 sq ft. I had a 3 bedroom house and basement why would they quote me for 434 sq feet what 3 bedroom is 434 sq ft? The driver stated it would $8700 to load the truck. I refused and cancelled. They did not give me a refund and stated deposits are non-refundable.

If I could rate a 0 stars I would. X Van Lines has been the worst moving experience I have ever had, and I want to warn anyone considering this company: do not make the same mistake I did. My bedroom furniture was completely disassembled — dresser, mirrors, bed frame, nightstands — and the hardware needed to reassemble everything was removed and is now missing. I searched every single box, suitcase, and container exactly as their customer service rep instructed. Nothing. And instead of offering actual help, she gave me attitude, sarcasm, and dismissive comments like “if this is our fault, we’ll do this…” as if losing essential hardware is somehow negotiable.

DO NOT HIRE X VAN LINES TO MOVE YOU!! They are 10000% scamming clients! They refuse to give the address of their warehouse where my belongings are and asking for untraceable payment methods, full payment before delivery is scheduled, as well as changing from a $4900 estimate to $13,000 (AFTER LOADING) for a one bedroom apartment. They set up your move in Florida, headquarters is in Texas and the warehouse is supposedly in Alabama. The corruption goes all the way up to the owner, Roi Ringel. Please, please take my advice. There are better moving companies out there. We have filed a complaint with BBB, USDOT, and the FMCSA, and our Attorney General's office.

My move included not only my furniture but also some personal collections that needed extra care. Every single piece was handled with utmost responsibility and packed safely for transport. The personnel had always been ready to assist me with any questions that I had. All items arrived at my new location in pristine condition. The whole moving process ran in an organized manner and was quite clear.

FRAUD! RUN. DO NOT ENGAGE WITH THESE PEOPLE. They will keep saying they will show up and take your money. Then block your calls!

Horrible. Brokered from 2 other companies. Original quote was for 300 cu ft of 1800$. I measured every box and item and elongated a large dresser and 2 nightstands but the next company said that it was overcharged me another 700$. The loaders were good but they wouldn’t give me a delivery date and when I would call they were nothing but rude. Finally get a call saying they will deliver at 10pm, this is not acceptable. Got them to come up 8 am next day. Everything was soaking wet; ruined many items. Negative rating. Each person I talked to upped the price $500.

The entire moving process kept all the boxes dry, and everything went smoothly for me. It is important to mention that the guys were really prepared for any kind of trouble, so there were no additional problems during the relocation. I could not believe how excellent everything looked after arriving at the new location.

Great experience moving from Virginia to Florida. Matthew was my initial contact. He was fast, friendly and available. Got the quote to me very quickly. Remember this is an estimate, but it was within a couple of hundred dollars. Measurements of your items will ensure a better space estimate. I compared my several services. This was cheaper than pods or U-Pack, absolutely the best price and full service. Calls made to any department are returned promptly. I was given a 2-day window for pickup.

I would not recommend X Van Lines. I hired this company to move my daughter’s belongings from Nashville, TN to Little Rock, AR and paid the required deposit. The move was scheduled for [date], but the company canceled at the last minute, leaving us scrambling to make alternative arrangements. After multiple calls and messages, the movers finally arrived the following day. However, only then were we informed that delivery of the belongings could take 30–60 days. This timeline was completely unacceptable and was not what we expected when booking the service.

X Van Lines didn’t do the moving service they promised! They kept calling me and rescheduling the pick up date until they canceled it! I had pre paid $735 already and lost my money. Please be aware of this moving company! Don’t fall for it.

The movers picked up 301 items and delivered 288 items, they still have, or gave to someone else 13 of my boxes. All of MY items were marked with blue, numbered stickers at pickup, at delivery many of my items now also have a red sticker on them for another person's delivery. How did my items get another sticker on them? The company is blaming me, saying my items had these stickers already on them, from a previous mover, I have never used a mover before. I used boxes from my attic for over 20 years, boxes I got from work 3 weeks before moving and boxes I got from Amazon 2 days before moving, how did these boxes from different locations, months and decades apart all have the same exact red sticker on them?

I absolutely will NOT use this company! Very misleading, dispatch very rude (Carlos) and they try to add more money and when you don't allow that, that's when you will see the truth about this company! Carlos come off very rude and manipulating, if you do use this company and make sure you know anything such as a shoe can add a charge to the amount upon pick up! Very janky business. I wish I did not let my things go with these people. I'm very unsettled about my experience with carlos as well as the driver sent out.

They moved everything into our storage unit and took care to place the more frequently used items towards the front for us. The most impressive game of Tetris I've ever seen. 😂 Once again I definitely recommend X Van Lines.

I was very disappointed with X Van Lines. They say all the right things up front but then it goes south. I did research on many moving companies but unfortunately went with this company. They increased my initial quote by 1200.00 and this was after I clarified my inventory with my first contact person, Chris **. He talked to me about work ethic and integrity but disappeared after I shared my frustration regarding the upcharge. The final inventory guy, James, was condescending when he charged me extra. They can only give you estimates of day of pick up and day of delivery. It was so stressful, worrying about if you were going to be charged even more on day of pick up. I had to call to find out when they were arriving. They said they would be communicating every step of the way. Not true.

I recently hired X VAN LINES for moving services from New Jersey to Florida and, unfortunately, my experience was not satisfactory. Here are the key issues I encountered: Delayed Service: The service was not completed within the promised timeframe, taking 16 days for a 13 hour trip, causing additional expenses for displacement and food. It was very cold in New Jersey as well, and I was worried about many of my belongings being left in the cold. I even offered to possibly retrieve my things after a week, but they refused to let me know the condition or if they were in a controlled climate. They refused to even tell me where my belongings were and then stated that it could take up to 30 days, claiming it was in the fine print of the contract. Again, this was an overnight trip from New Jersey to Florida.

When initially agreeing to use X Van Lines to move my household goods, the total price was $7,800. At the pre-moving conversation, a week prior to the move the price increased to $11,000 and when the movers arrived the price increased to $14,410. I asked and was re-assured that they would provide a weight ticket, only to have the movers communicate no-one communicated to them to get a weigh ticket. My house move-in date changed from the initial date. When I communicated the change of delivery date to X Van Lines, I was assured this would not be a problem. Then I was called a week prior to the initial delivery date saying the goods were set to be dropped off and told from X Van lines no one had record of my communication with them about the change in date, even though I was assured multiple times from employees that the change in delivery date would be no problem.

They don't honor their 3 day cancellation policy. They try to tell you the down payment is fully refundable but then they don't tell you that you can only get it if you email a specific email. False advertising and sketchy as heck.

I had a very frustrating experience with this company. From the beginning, I was not clearly informed about additional charges, and after the delivery was completed, I was unexpectedly hit with a significant “shuttle fee” that I do not believe was justified. What’s most concerning is that my building does have full access for large trucks, and I even provided documentation to support this. Despite that, they still claimed a shuttle was required and refused to reconsider or investigate further in a meaningful way.

The worst moving experience we have ever had. This company is both a financial scam and completely incompetent. The person in charge of loading our belongings (in Florida) was a true Shylock. The only thing this man appeared to be good at was talking far too much and forcing us to pay a substantial additional amount. By the end of the load up, the advertised "locked in" cost had increased by over $1200.00. We were forced to buy moving supplies we did not need and X Van Lines tried to charge us twice for the one month storage which we contracted for. When our belongings finally did arrive in Minnesota, there was much damage and most of the actual moving of items into our house was done by myself and our family even though we were charged additional amounts for the number of stairs in our house.

This company is a scam. They sound professional and caring during your initial call. They quote a low price, promise to be with you every step of the way. You sign the paperwork and give them a deposit and they disappear. They called 3 days before the move to go over inventory. I took off some things and added a couple, all miscellaneous small items, and added extra boxes which I had Alton’s them about and suddenly the price is $3,000 higher. Then they called 2 days before the move and change the day of the move. Then they call the day before the move and change the pick up from 1-3 pm, to 6-10pm, which means they will be loading the truck in the middle of the night!!!!

I requested a quote from X Van Lines (Dallas) for my upcoming move and received a response fairly quickly. Unfortunately, the cost was outside of my budget. When I e-mailed to advise that I was moving forward with another company, I received several very rude and unprofessional e-mails from Christian **, a so-called "Senior Moving Specialist." It is not a good look for any business to have their employees disparage other moving companies (BTW, Christian, the information you provided me was incorrect), and especially not a good look to disparage a potential client's decision.