X Van Lines Reviews

When I finally got my arrival window, they did not arrive until 2 hours later after the latest time of the 4 hour window. So frustrating, as I had a 6 hour drive once pick up was completed. They only had two guys and I was told two more were coming. Lie. They did work hard and as fast as two guys can, so I did appreciate Sergey and Alex. Before they left my house that night, their truck started having issues. They were supposed to deliver the next day, and that was critical to me all along. I told them I was ready for pick up any day but that my delivery had to be a particular day. They agreed that it was doable. However, I was told that because of truck troubles, they would not be able to deliver on the agreed upon day. Then on the new delivery day, they were late again. No apologies. This time Alex had two guys with him. They worked hard and were polite.

At no time did any of the men wear shoe coverings though and they scraped up my walls going up the steps. Several pieces of furniture were scratched and one of my favorite lamps was broken. I know the one worker saw it and did not say anything. I just wanted the whole experience to be over with. And yes, I tipped because I know they worked hard. It was just a bad experience. They brag about their timeliness, customer service, and communication. Please make sure you have an exact inventory to report so you won't be blindsided by upcharges. Most companies assume there will be boxes so I did not think that was part of "inventory."

These people are the experts so I told Chris that he should have asked me the right questions in order to get a concise picture of what needed to go on the truck. Please know that your things will likely be on a truck with other people's and this was not clear to me. Some of this was my ignorance so I hope that what I experienced can help someone else have less stress and disappointment. I do not recommend this company, although I think many other companies charge the same way. Whatever could go wrong, went wrong for my move. Just make sure you know exactly what you have so you get the actual total, because they will be looking to see if anything seems more at pickup. You can only pay with cash or money order on pick up and delivery days so that was especially stressful. No one ever called me to ask for my feedback like they were supposed to. I don't think they wanted to.

It was my first long distance move so I learned the hard way. I hope that I can help someone else avoid potential pitfalls. The actual movers were knowledgeable and I think they are just making a living (even though they were rough with my stuff). My guys had truck trouble and we're not timely. That was unfortunate. But the bigger letdown for me was that I trusted the first person whom I feel sold me on values that he could not deliver on. When I reached out to tell him he didn't ask about boxes and that I had some and was wondering if that would change the estimate, he had the chance to tell me the truth. All he said was "It's ok and that he would note it." Well he didn't and he asked if there were less than 50 or more than 50. I said less than 50 and he did not respond so I incorrectly assumed that less than 50 meant no change to the estimate. Do not be naive like me.

Chris knew I was on a very strict budget and he chose the cowardly way out and didn't want to tell me that my price would increase by 1200 bucks because of those 41 boxes. Deception, cowardice, and telling a consumer what they want to hear. There is nothing binding about any of their estimates unless every item is accounted for from the get go. Not every person knows how many boxes they will have when they begin searching for a reliable moving company. I was as transparent as I possibly could have been and still ended up paying more. I let a salesman sell me some swampland despite reading some bad reviews about them, and I paid the price. Please do your homework, research at least 5 companies, and have a better experience than I did. Bottom line? You're nothing to them and they don't care, as long as they get paid.

Poor Communication: I faced difficulties reaching customer service for updates and had to make multiple attempts to get a response or call from a different number for them to answer. I asked for the manager and questioned what was happening and why my belongings were being held hostage, and I threatened to take further action if I was not given an answer. Then I learned that my items were still in New Jersey. They sent a truck to pick them up, took them to a warehouse, unpacked them, and had them sit for over two weeks. I also believe this is where the theft and breakage occurred. They opened my boxes, took what they wanted, and retaped or reboxed them. I bought jumbo boxes for my comforters and bulky items and was charged for them. I was also charged for tape, rate changes, etc. When I called and told them, a representative said they would look into it.

I called again after sending the receipt and was threatened that if I insisted on her removing the charges, she would double the fuel charge, which she did, adding almost another $700 because I insisted on removing supplies, tape, and boxes that I proved I purchased. To make matters worse, the boxes were used for someone else, labeled with someone else’s name, sent to Texas, and then came back and were reboxed with my items again. At this stage, they also broke down items that were packed whole, like a lawn egg chair that was originally in one large box, and then labeled each cushion, arms, back, etc. as individual pieces. I believe this was done to account for missing boxes of items that were stolen. The damages and breakage are extensive. They also misplaced the pieces and screws needed to reassemble items.

To date, I am still looking for screws to fix my daughter’s new bed set. The brand new sofa bed for my guest room had its entire frame broken. The manager was called and shown this. My 75 inch TV screen was shattered. All my store inventory of electronics and my boutique clothing, all high end name brands, were stolen, along with personal items, even bulk body washes and numerous home decor items. My antique dishes, art, marble side tables, all were broken, stolen or cracked. Pictures of everything were provided to the claims department, and they came back with an offer of $75 despite me providing documentation and easily verifiable comparisons online. My garage is full of damaged and broken items, in addition to the many that were stolen.

Pricing Discrepancies: The final charges exceeded the initial quote by over 300 percent, causing unexpected financial burdens. The manager refused to release my items because the wire transfer payment was still pending, even though I had already sent it. I need my items replaced or would like to start a lawsuit against X Van Lines. If anyone is interested, my email is **. This theft and bullying need to stop. The insurance claim process is bogus. I need action.

There are so many complaints about this company, and they need to be held accountable or shut down. As of March, there were over 25 complaints, but no one is hearing or helping us with the injustices we are experiencing. This company promises to deliver our property safely but is instead damaging and stealing our items or prized possessions. They also lied and said they are not a broker and spoke negatively about brokers. They are a broker and did everything I was warned about and worse when I booked them. Powerful and eagerly awaken action! AVI

Multiple items were severely damaged on the move, such as my dryer which the top was disconnected from the dryer; dining room table which we cannot use the leaf or extend the table due to the damage; along with many other items. When providing all documentation for damages and compensation, the company offered to pay $75.00.

When attempting to communicate with X Van Lines representatives, I would consistently be told I would receive calls back but constantly would not get a call or communication back. I asked to talk with managers about my experiences but would not get a contact back. When asking representatives why they didn’t call me back, often the responses were that they were busy or sorry that they had forgot. I have 8 different documented instances where I was either hung up on or did not receive a phone call back from the company.