WayForth Reviews

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About WayForth

WayForth is a full-service and personalized moving solutions company. It is licensed and insured as a moving broker and carrier. WayForth services are customizable, which means move services can be as basic or full-service as you want. It has additional expertise in senior moves and storage solutions. Each WayForth move has a dedicated move specialist assigned.

Visit wayforth.com/service-areas/#_contact
Pros
  • Large service area
  • Senior moves
  • Dedicated move specialist
Cons
  • Can be pricey
  • Availability constraints

WayForth Reviews

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    Page 3 Reviews 70 - 270
    Verified purchase
    Customer ServiceMoversPackingStaff

    Reviewed April 25, 2023

    WayForth has a piece of my furniture that they're working on. The rep called me to let me know they were gonna refer it out to another partner for refinishing. Otherwise, everything is great. I am referring them to our clients. Our rep, Jennifer, is awesome. She's been the contact that we've been using for our clients. It was good to see it all in action with my own move. The moving crew was three guys and they were very professional, on time and focused on getting the move done in a timely manner. I was happy. The only thing next time is I'm having them pack it all and unpack it.

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    WayForth
    Response from WayForth

    We appreciate you taking the time to leave a five-star review, Lynn! We are glad to hear that you had a great experience with our team. We're also delighted that you are referring your clients to us. It's our passion at WayForth to ensure that everyone has a smooth transition when they move and that their experiences stand out.

    We love hearing about how happy our services make our customers. Thank you for letting us know your experience with the entire process from start to finish—we're so pleased to know all went well! Let us know if there is anything else we can do in the future, we would be more than happy to assist.

    Verified purchase
    Packing

    Reviewed April 25, 2023

    Cheryl who was our person on-site was always there supervising the people doing the packing. She was very good supervising them. WayForth delivered in good shape. I had no breakage. They did a good job of putting things back. I had a lot of stuff and they managed to find a place to stick it. When I walked into my apartment, it looked very neat and tidy.

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    WayForth
    Response from WayForth

    Thank you so much for taking the time to leave your review of our services! We genuinely appreciate the kind words and it’s wonderful to hear that everything arrived safe and sound with no breakage. We're delighted to hear that you were happy with Cheryl's supervision of the packing team, as their expertise in this area is vital for achieving a successful outcome. We are also thrilled that our staff were able to find a place for all of your belongings, ensuring everything was returned back neatly into your home.

    We know how stressful moving can be, and we thank you once again for choosing WayForth!

    Verified purchase
    MoversPunctuality & SpeedRefunds & PayoutsPackingStaff

    Reviewed April 19, 2023

    Our experience with WayForth was very good. We had a short amount of time because my father had died, and he has five children so we needed to move quickly to empty his apartment out in order to avoid paying for another month. He lived in a very nice retirement community. So WayForth came. The agent that worked with us was Lee and he was wonderful. We went through the process because we had three separate moves, and he handled it very nicely.

    My husband and I live in Gainesville, Georgia, and we went back for the pack-out in North Carolina, then we were here when they brought my father's stuff to our house. It was the same men that had helped pack us out, and they were very friendly and courteous. They knew what they were doing. My daughter is moving from Atlanta to Gainesville, and I told her WayForth is really good. They did a very nice job, and it worked out great. They still have to move both my sisters, and they're waiting until my sisters say they're ready for it all. One lives in San Diego, and the other lives in Seattle, and they have to take their stuff from Raleigh-Durham.

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    WayForth
    Response from WayForth

    We understand that this was an emotionally difficult time for your family and that it is our duty as professionals in the business of relocation and estate services to bring understanding and compassion around such events. We thank you for putting your trust in us during such an important moment for you.

    We are so glad to hear that Lee and the team were able to make the transition smooth and gave you the helpful support you were looking for. Our hope is always that we can provide convenience during difficult times, allowing families to get back on their feet as quickly as possible with minimal stress or worry. We are glad we could exceed your expectations while working on this project! And we look forward to helping your family in the future!

    Verified purchase
    Customer ServiceTechPriceMoversPackingValue

    Reviewed April 16, 2023

    WayForth is a good company. They are very hands-on. They came over, I told them when I needed their service, and all of them had a good attitude. They were very efficient. They packed my furniture and moved us an hour away. We met them at the house, they unloaded our things, they set them up, and it was simple. It was very positive, timely and worth the money.

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    WayForth
    Response from WayForth

    Thank you for your kind words, Valerie! It's great to know that your move with WayForth went so smoothly - we take pride in our hands-on approach and the efficient attitude of our team members. We're so pleased to have been able to make the process as stress-free and timely as possible.

    Thank you again for your awesome review - we look forward to helping with your next move!

    Verified purchase
    MoversPunctuality & SpeedStaff

    Reviewed April 16, 2023

    The move went smoothly. It was very good. They were very professional and fast. They didn't mess around. They were on time and well organized. They knew what they were doing.

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    WayForth
    Response from WayForth

    Thank you for your great review, Bill! At WayForth we strive to take the stress and hassle out moving, and doing it in a timely manner. Thank you for choosing WayForth and we hope you will use again for all of your moving needs!

    Verified purchase
    TechMoversDamageRefunds & PayoutsStaff

    Reviewed April 16, 2023

    We had WayForth come out. They don't just do moving. They look at the size of your apartment, at what furniture you have, and tell you what will fit. They outlined the timeframe and stuck to it. Avery Point, the senior living community we moved to, gave us the move-in date, the 17th of March. We had to have the moving van there at 8:30 in the morning, and there would be an elevator available. They coordinated that based on that move-in date. Another feature they offer is they would pick up the furniture you don't want, take it to an auction company, and it would be auctioned off. The auction company takes a certain percent, and you get what is left over.

    The crew was very courteous. We even had a piece of furniture that was shipped to our old house, and it had to be assembled. They told us, “Don't worry about it. We'll ship it to your new apartment and we'll assemble it for you.” They were very accommodating. I would highly recommend them. They didn't put the frame correctly on our king size bed, and it wasn't adjusted right. But they came back and took it apart, and did it right. So, they stand behind their products. We've heard other people that used WayForth, that if something was damaged, they reimburse them for it.

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    WayForth
    Response from WayForth

    Thank you for such a fantastic review, Jerry! We are delighted to hear that your experience was so positive. It is very gratifying to know that WayForth was able to meet your time constraints and take care of the details associated with the move-in date, ensuring everything was handled on-time. We sincerely appreciate your words of praise and the fact that you were pleased with our processes.

    At WayForth, we strive to provide excellent customer service during every move and we hope you will choose us in the future for all of your moving needs!

    Verified purchase
    MoversStaff

    Reviewed April 15, 2023

    WayForth is a great company. They were fabulous, helpful and receptive. They were on time. They came in and emptied all of the stuff out of the apartment that we needed to go. They took a handful of things and put them in storage for us to hold for my dad. It was great. I could never have done it on my own. Very happy with them. If you're using elder care or you're moving to downsize, Wayforth should be somebody you absolutely talk to.

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    WayForth
    Response from WayForth

    Thank you so much for your 5-star review and for taking the time to share your experience with us. We are pleased to hear that you were satisfied with our service and appreciative of the care we provided. Nothing pleases us more than hearing that our clients’ needs were taken care of in a timely manner and beyond their expectations! Thank you for being a valued customer of WayForth.

    Verified purchase
    PriceMoversQuote AccuracyPackingStaff

    Reviewed April 14, 2023

    My parents were moving into assisted living and I was moving them out. WayForth was recommended by the place that I was moving out of and moving into. It was very easy setting up the service and they were very accommodating. The quote I was given was high but they were doing a lot of services, so I was okay with it.

    The moving crew was courteous and they did a great job. They packed up everything and they were very efficient. They labeled everything for my parents when they unpacked. My parents moved in right after they completed the job. I was there for the completion and they did a very good job. I would highly recommend WayForth.

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    WayForth
    Response from WayForth

    Thank you for taking the time to review your experience with WayForth, Andy! We appreciate your kind words in regards to our level of service and attentiveness when it comes to helping facilitate a smooth move.

    We are so happy to hear that your parents' transition was made easier with our help! That's what we strive to provide and I'm glad our efforts have paid off. It is also so wonderful that you noted the efficiency and care of our movers--we work hard every day to ensure each job is completed with top-notch customer satisfaction in mind.

    We thank you again for your kind remarks and we look forward to being of service whenever a need arises.

    Verified purchase
    Customer ServicePriceMoversQuote AccuracyDamageStaff

    Reviewed April 14, 2023

    I liked the phone call they gave me. They asked to do an in person at no charge walk through to look at all my stuff, which was cool. When I met with them in person, they seem like very normal friendly people. We did the walkthrough and so I felt that their quote was really accurate since they seen all my stuff. The cost was excellent. Anyone else would have charged me a lot more. The moving crew was really good. They were really accessible to communicate with. They were on time. They worked really hard. They seemed to be careful with my items.

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    WayForth
    Response from WayForth

    Thank you for your review, Maggie! We really appreciate you taking the time to provide us with constructive feedback about your experience with WayForth. It's great to know that you were pleased with our phone call and appreciated meeting with our friendly team in person. As a company, it has been our mission to provide reliable moving services at an affordable price and excellent customer support. We strive for excellence in every aspect of our business, so it's great to hear that it had a positive impact on your overall experience. We value your feedback and look forward to working with you in the future!

    Verified purchase
    MoversPunctuality & SpeedDamageMaintenancePackingStaff

    Reviewed April 12, 2023

    Scheduling with WayForth went smoothly and I was pleased with it. There's damage to my wall from moving the bed from upstairs where maybe one of the headboards fell against the wall. Other than that, everything was fine and everyone was very cordial, kind and patient. Linette was spectacular. When I got over to my husband's room in Paramount, she had everything set up. She had a maintenance guy that works for Paramount in there hanging the pictures. I packed the things, and then Linette did his clothing that hangs in the closet. She put that in clothing bags. Overall, I would recommend people to check things out, which I did not do. I know they would have made good for the damage that was done. It's not extreme, but it is noticeable. I would recommend WayForth because they're quick, thorough, and very easy to work with.

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    WayForth
    Response from WayForth

    Thank you for your kind words and 5-star review, Linette! We are so pleased to hear that the WayForth experience went smoothly.

    We appreciate you recognizing our speed and thoroughness, too. It's always our priority to provide quality service so we will investigate any damages reported in order to prevent issues in the future. We understand moving can be a daunting task but hope WayForth can make it an easier process which is why we appreciate your recommendation. Thank you!

    Verified purchase
    TechPriceMoversQuote AccuracyDamageMaintenancePackingStaff

    Reviewed April 11, 2023

    WayForth was recommended by the senior facility where my parents moved and by the consultants who used to find the senior facility. They frequently move people into the senior facility so they were at the top of the list and recommended as a sort of soup to nuts provider. John was the one who moved my parents and he was great. He stuck with the project from beginning to end, including the final cleanup, which entailed having the auction house, pick up the items that my parents couldn't use and were being sold, and everything else they disposed of. He was very communicative and hands-on.

    The crew that did the boxing and the moving were all great too. The individuals who came the day before the move and boxed up were extremely helpful and communicative with my mother. They were careful. A few small things broke, but these are minor things like little pitchers. The reality is there was a lot of stuff. To have a handle break off a small little pitcher is not a big deal. The crew that came and did the move and then moved my parents into their different apartments at the senior facility were top-notch too. They were friendly and understood the urgency of everything.

    The experience was top-notch from beginning to end. WayForth was very upfront about what the process was going to be and what the likely costs were going to be. They actually came in a little bit under the initial estimate so I was extremely satisfied and more importantly, so was my mother because she was the actual customer.

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    WayForth
    Response from WayForth

    Thank you for the amazing review, Brian! We are so glad that WayForth had the opportunity to serve your family through this important transition. It was wonderful to hear that John was able to stay with your family until everything was taken care of. We pride ourselves on providing exceptional customer service from start to finish and aim to make the process as smooth as possible. Thanks again for choosing WayForth and recommending us to other families.

    Verified purchase
    PriceMoversQuote AccuracyDamageMaintenancePackingStaffRates

    Reviewed April 10, 2023

    WayForth was so wonderful. They were recommended by the senior living facility where my mother is and where she was going to be moved. My mother was moving from independent living to assisted living and she's not entirely well, both physically and mentally. My sisters and I all live out of town. So, we had to coordinate from a distance, but they were very helpful. Brandi was willing to meet with me on a Saturday, which was lovely. We went through and she got the lay of the land to figure out how much stuff was there, how heavy it would be, how much of it was fragile, and all the things that movers internalize when they look at and price out a job.

    We then had to figure out what was going to fit in her smaller space. So, after Brandi came and looked at that, we did some measuring and said, “Okay, here are the things that are going to be moved, but I'm not sure where everything else is gonna go. And I don't know how to handle that.” She said, “Well, you know, what we could do is an extraction, where basically, we take out the things that are going to be moved to the apartment and just extract it like you would choose and then leave the rest of it there." I said, “Oh, God, that is so great. Because otherwise, there's no way I'm gonna be able to figure out where everything else is gonna go.” So, she gave me a really good solution for sort of breaking down and phasing the move so that my brain didn't explode. She gave us a quote.

    We met with the moving crew on the day of the move. My sisters and I divided up. They were on the sending end and I was down on the receiving end. So, I did not see them when they packed up, but I saw them as they brought down and moved things in. My sisters were happy with the whole thing. On my end, everything was great. They were very careful. They knew what they were doing in terms of how they would wrap it. They have these big things like big rubber bands. They were making sure that things didn't scrape up against door jams. There's a mechanical bed that had to be taken apart and put back together. It's one of these things that you can press and it bends you up. They figured out all the assembly and disassembly and reassembly for that. They were able to take the stuff apart that had to come apart and put it back together on the receiving end.

    My mother was being kind of difficult that day, and she was moving against her will. The movers were incredibly discreet and low-key. They read the room and said, “You know, we need to be quiet, we need to be in and out carefully, gently. You know, this is a volatile situation with the mother and we're not going to do anything to exacerbate that,” which was great. So, they were very cognizant of the psychosocial dynamics going on in the room and were great with that. I’m very happy about that whole thing.

    WayForth did the extraction and then we went back, and there were a couple of items that were going to go to my sisters and me in various places. They went back. They got access. They were willing to work with the facility to get access so that I didn't have to come back up, but I sent them photographs and said, “Pick up these three things and this is where they're going.” They're still holding two things right now because they're single items that are going out to the Midwest, and Brandi is working really hard to try to get me the best deal she can because it's expensive when you only ship one thing and it's outside of the service area. It's been kind of a crazy thing, but they made everything really easy. They did a great job. I can't say enough good things about them. They were really remarkable.

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    WayForth
    Response from WayForth

    Thanks, Mary! We are delighted to hear that your mother's transition was made easier by our team. It is important to us that all of our customers feel supported throughout the moving process, and it sounds like we were able to do just that in this situation. We are particularly grateful that you mentioned Brandi taking time out of her Saturday to meet with you--that level of service shows commitment and enthusiasm for helping our clients, and we thank you for the kind words! It's wonderful to know that WayForth succeeded in making this difficult time easier for your family. We look forward to working with you again in the future.

    Verified purchase
    Customer ServiceContract & TermsTechPriceMoversQuote AccuracyPunctuality & SpeedDamageMaintenancePackingStaffBillingRatesTimeliness

    Reviewed March 31, 2023

    I called WayForth and then Aaron came out to where I lived and did an assessment. We talked for a while and then she did a drawing plan based on the unit that I was gonna take. It was a one bedroom with a den unit. I signed the contract and gave a downpayment of $1,500. So that was all set. This was all around the middle of December and my move date was the end of February. I didn't have that much. So they said easily it was one day packing and moving. If I needed anything else, they could have the other one, which would be helping me unpack, get things to the apartment, and take the boxes away. The estimate they gave me based on what I needed was somewhere between $4,000 and $6,000. They gave me the plan. But right away, I said that there was gonna be a problem because the plan they took wasn't the unit I was gonna get. It was like the unit, but it was flipped. They said, “Oh, well, doesn't make any difference.”

    When I was bringing things over like my plant and a few other personal items, I looked at what the floor plan was and realized that it wasn't gonna work. The den was fairly small, and it had a day bed. The wall they showed me where it was gonna be was too tight. It needed to go on the opposite wall. The couch and a bookcase were gonna go beyond the length of the wall. So nothing was measured out. When somebody came to do a pre-move thing, I mentioned some of the ways that things were laid out that may not really work when we get in there. He said it was no problem and that they could move things around. That sort of raised a bit of a red flag.

    They called me up the day they were gonna come in and do the packing. They said they hit some very bad traffic and that they were running late but they would be there. They were supposed to be there before 9:00 and they got there about quarter to 10:00. I was there for a while, but about five people were there and it was much too crowded. We talked a little bit and I said, “Well, I'm gonna clear out ‘cause I'm only gonna be in your way. And I'll check back with you.” So, I went out, and did a few things. I was sitting in Starbucks enjoying my chai when I got a call. This was about 1:30. He said, “Oh, we're done. And they’re asking me, do you want us to lock your door, the door handle?” I said, “You're really done?” He said, “No. No. Everything’s done.” They left my bed made and left one or two things out for me that they would pick up in the morning. So, it took them half a day to do the packing.

    The next morning, they were supposed to show up at 9:00. Again, I got a call saying that they hit an accident and that they were gonna be running a little late. So, I said, “Yeah. Okay. No problem.” They got there again quarter to 10:00. But both the packing and the moving crews were very, very efficient. They had to take the day bed that was assembled by an Ikea person. I mentioned to the guy who was managing that, “I don't think that the day bed is gonna fit on this short wall. I think it’s gonna be a little too long. It needs to really go on the other wall.” He said, “Okay.”

    They simply followed the plan that had been made out. Then all of a sudden, I heard screams, “Helen, Helen, come here and look at this.” So, he had about halfway assembled the day bed, and it was too long for the wall. I said, “I’ve been saying all along it's not gonna fit this wall.” I told him it needed to go on the other wall. He said, “Well, I don't know with that wall because the closet was at the end. If the closet doors come out, they're gonna maybe hit the bed.” I said, “Well, let's just measure. Measure the bed and let's measure the wall.” But nobody had a tape measure. I said, “I've got a very good toolbox. Will somebody find my toolbox? I've got several really good tape measures in there.”

    They found the toolbox right away, and pulled out a tape measure. It worked perfectly on the other wall. We had over a foot to spare and the doors could go open with no problem. So, they disassembled the bed. I said, “Don't do any more assembly until we find out the measurement because you're only gonna have to, I think, disassemble it.” So, then he put it on to the wall. But everything was finished. The guys left at about 5 o'clock. Overall, they did a great job.

    The guy who was managing the move asked me, “Do you need us back to help you unpack and get rid of the boxes?” I said, “No, I really don't.” I could move the other furniture more or less where it was. The only thing I wouldn't have been able to move would have been the day bed. He asked about the boxes and I told him, “Well, I'll just disassemble the boxes. I'll break them down and I'll put them in the trash room a little bit each day so it doesn't overwhelm anybody or do any blockage in the trash room.” Then he said, “I’ll check with you tomorrow and see if you need us out here again.” I said, “I really doubt it.” But he called the next day and asked me how I was doing, and I said, “I'm doing fine. I'm disassembling the boxes.”

    The initial estimate was between $4,000 and $6,000. I assumed when I gave the guy the check, that was it because they never came back. He called the next day and asked if I needed anything. I said, “No,” and never heard anything. But a couple of days ago, I got a call from WayForth that said, “Oh, we sent you a bill, and you haven't paid it.” I said, “Well, I paid the down payment. I paid the last thing when everything was done.” Then they said, “Oh, well. No. That was just a progress payment.”

    I told them that a progress payment means there's more work to be done. But there's no more work to be done here. I also told him that when I checked with their guy, that was the end of the work and everything had been done. They said, “Well, no. Look on your email. We sent you an earlier email.” I said, “Well, I never received the earlier email.” So I looked at the email, and I saw they were charging me another. Out of the $4,500 I'd already paid, they wanted another $2,700. It was crazy.

    This was a move that took a day and a half. There were no complications. I completely disassembled everything, including the boxes, and put them all in. I moved across the country twice, and my cost was half the amount that WayForth wanted for a 14-mile move. I very rarely dispute bills but this was absurd. They said, “We’ll get back to you.” They came back and said, “Well, we're gonna knock $500 off.” I told them that was still unacceptable. I said, “Listen, I'm gonna cost some things back.” Because the way they broke it down, nothing was by hour or by labor rate. So I broke it down by the amount of people and time, and then I came up on a very high side with 50% in there for direct costs, and 50% in indirect costs. I came out with a high bill of $4,500, which was exactly what I paid. So I have some real bones to pick with the way the bidding and the billing were done.

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    Verified purchase
    MoversStaff

    Reviewed March 28, 2023

    WayForth was very organized and very good. The move went very well. Somebody came to the house and went through things with me. They did a very good job. Cynthia was the manager of the group. They were very professional. It was a big thing for me to move, but they helped me out a lot.

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    WayForth
    Response from WayForth

    Thank you so much, Gerda, for leaving us a 5-star review and for taking the time to share your positive experience! We're glad that your move was successful because of WayForth and would also like to thank Cynthia and her team for their diligent help. It means a lot to us that we were able to make the process easier for you. Thank you for choosing WayForth!

    Verified purchase
    MoversStaff

    Reviewed March 28, 2023

    WayForth moved us out of the house, in the storage, and this coming Saturday, they'll move us out of storage and move us here. It's a good company to work with. Our primary contact has been extremely helpful and cooperative. We're also very pleased with the crew that came to move us out of the house. My wife and I are elderly and we can't lift and carry stuff. Sometimes they would move some stuff around for us that wasn't part of the move. It was a nice experience.

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    Response from WayForth

    Thank you very much for your kind words, Joseph and Lee! We’re glad that the move crew went above and beyond to help you out this past weekend, and we are thankful for your trust in WayForth throughout the entire move. It was a pleasure working with you both, and we hope you have a wonderful time settling into your new home. Our prime goal is to make customer experience as smooth as possible – so let us know how we can help you further during this process. Thank you for choosing WayForth!

    Verified purchase

    Reviewed March 19, 2023

    If someone is doing something like what I'm doing, downsizing, I would advise them to use WayForth's service.

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    Response from WayForth

    Thank you for your glowing review, Patricia! We are so glad that WayForth's services have been helpful to you in your downsizing process. Knowing that we could make such a difference in our customers' lives is incredibly rewarding.

    Verified purchase
    TechMoversDamageMaintenancePackingStaff

    Reviewed March 19, 2023

    My mother-in-law moved into independent living, and that facility highly recommended WayForth. They came out and explained everything very thoroughly what they could do. We were very impressed with them. They got in here exactly at the time they said they would. The women that were here that were packing were professional. It only took them two hours to do everything they needed to do to get the things where I wanted it to. The three guys that were here moving were very mindful and respectful of everything. We got there, and not one thing was broken. They were great. I highly recommend them.

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    Response from WayForth

    Thank you for your kind words, Wendy! We are so pleased to hear that our team was able to make your experience a positive one. Our top priority is providing our customers with an effortless transition and we're delighted that we were able to exceed your expectations. We are thrilled that everything made it safely, and we appreciate the positive review. Thanks again for choosing WayForth!

    Verified purchase
    CoveragePriceMoversQuote AccuracyDamageMaintenanceStaffRates

    Reviewed March 19, 2023

    The team at WayForth was very knowledgeable of what works out here at Ashby Ponds. They came to the house a couple of times. It was very nice. They were all good people and the price was right. There was one little table that had its leg broken, but they went out and fixed it right away so there wasn't any problem.

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    Response from WayForth

    Thank you for your kind words and 5-star review, Dave! It's clear that our team at WayForth did their very best to meet your needs and we're so glad that it worked out for the satisfaction of all involved. We value you as a client, so thank you for sharing your experience. Thank you for choosing WayForth!

    Verified purchase
    Customer ServiceMoversPunctuality & SpeedPackingStaff

    Reviewed March 18, 2023

    Setting up with WayForth was a great experience. They were very customer-friendly and helpful. There was a project manager who came to the house and evaluated everything and gave us suggestions. Then, the team came to pack up the things. On the first move, two-thirds of the things went into storage and the rest went with us to our temporary housing. On the second move, several months later, the team came to evaluate and pack up and then, they helped deliver. Everything was great. It was very smooth, and there were good staff and good communication between them. They cleaned everything. They removed all the packaging and helped unpack. So overall, it was excellent.

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    WayForth
    Response from WayForth

    Thank you for choosing WayForth, Winnie! We are so pleased that your experience was great, and we want to thank you for leaving such a detailed review and feedback.

    We strive to make our process as smooth and easy as possible, and it sounds like you not only found our team helpful customer focused throughout but also noticed the attention to detail when packing and unpacking.

    Thank you again for choosing WayForth and hope you will use in the future for all of your moving needs!

    Verified purchase
    PriceMoversStaff

    Reviewed March 17, 2023

    WayForth gave us personal attention and really listened to our needs in our move. They were willing to do every nitty gritty thing which was a big help. They were very friendly and felt like our best friends throughout the move. Their attention to detail was a little bit too detailed for a move from one building to the building next door. The move took a lot longer than I anticipated and was a little more expensive. But they did a fantastic job and made moving my mom into her new place a much easier process for me.

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    Response from WayForth

    Thank you for your five-star review of WayForth, Suzanne. We appreciate your kind words and the attention to detail you noted. Your recognition of our hardworking team is truly appreciated.

    We are pleased we could give you a smooth transition and hope that you will recommend us in the future.

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    PriceMoversQuote AccuracyRefunds & PayoutsPackingBillingRates

    Reviewed March 16, 2023

    I moved 10 miles down the road, and the moving coordinator I worked with was very up front and forthright. However, I was quoted a price, and the amount that was charged was a little exorbitant. I had everything packed. It took the movers four hours and they charged me $2,700. My original estimate was $2,500, and I really thought I would be getting a credit because of the shortness of time and distance. I also found out that the time they put down for getting back to their place of business was wrong. I questioned those things, so I haven't paid my final invoice with them yet. I'm trying to negotiate it. I'm not displeased with WayForth's services and I would never give them a bad recommendation, but I don't feel this billing practice was correct.

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    Response from WayForth

    Thank you for your review, Joanna. We apologize that there was a discrepancy between the estimated cost of your move and the amount ultimately charged. We take pricing accuracy very seriously and strive to ensure that all parties involved in any WayForth move are aware of what the final cost will be before any services are rendered.

    We understand how important trust is when you select a provider for your moving service, and we want to make sure we meet your expectations at all times. Please feel free to reach out about this situation directly so we can work towards resolving any issues related to the billing process and ensure you receive top-notch services with WayForth that reflect our commitment to both quality and transparent pricing.

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    PriceMoversPackingStaffTimelinessValue

    Reviewed March 15, 2023

    I had a great experience with WayForth. It was a one-stop shop, and they did everything that I needed them to do with good efficiency, professionalism and care. I got great value for what I spent to have the move done. It was for three-bedroom place that was my mother's, and the gal that was in charge understood what I was going through, having to dismantle my mother's home. I wanted the movers to pack everything up that I had organized, and I wanted the gal to handle everything for me and be my representative. She handled everything and kept the crew on task, and they worked really well together. Everything was on time too. They did the move within the time frame that was expected. They delivered my mother's piano to my home, and that went really well. It all went off like clockwork.

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    Response from WayForth

    Dawn, thank you so much for taking the time to leave us such a beautiful review! We're so pleased to hear that WayForth was able to satisfy your needs while handling such a sensitive process with care and understanding. We are always happy when we can offer our customers great value and a stress-free experience. It is also wonderful to know that your expectations were met, and the move went off smoothly with everything delivered in a timely manner - thank you! We dearly appreciate receiving feedback from our customers so we can continue to deliver excellent Service. Thank you once again for your kind words Dawn!

    Verified purchase
    TechQuote AccuracyPackingStaff

    Reviewed March 14, 2023

    I had a fantastic experience with them. The rep came out first to do the estimate. She came a couple of days before the packing with another worker to help take apart my treadmill 'cause that was a big piece to move. She was there with the people who packed the place and was really overseeing everything. Then she was there the day of the move as well.

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    Response from WayForth

    Thank you for your wonderful feedback, Cindy! We take great pride in providing an impeccable customer service experience, and it brings us joy to know that this was the case during your move with WayForth. We sincerely appreciate it when our customers take the time to share their experiences with us. Thank you for choosing WayForth, it was our pleasure to help you!

    Verified purchase
    MoversStaffValue

    Reviewed March 13, 2023

    The reps I dealt with were very responsive and helpful. They were great. The movers were also good and pick-up was fine. However, we had a multiple drop-offs, and they screwed a few things up. Some things were supposed to go to point A, but it ended up at point B and vice versa. It was not a huge deal, and we just took care of it ourselves. All in all, I was good with the service. It was good value.

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    WayForth
    Response from WayForth

    Thanks for your kind words about our reps and movers, Chris. We're glad that overall you had a good experience with WayForth!

    We regret to hear that mistakes may have occurred during the drop-off of your items. We understand how disruptive an issue like this can be and sincerely apologize for any inconvenience caused. Our goal is always to provide the level of service we promise our customers, so this feedback is vital in helping us address these issues.

    Thank you for choosing WayForth, and we hope you will recommend us in the future.

    Verified purchase
    Customer ServiceTechPriceMoversQuote AccuracyPunctuality & SpeedPackingStaffTimeliness

    Reviewed March 12, 2023

    I like their accessibility and that they got back to me very quickly. They were thorough and very fast. My rep was terrific and I really liked her. They had eyes and ears on site and it was like having that extra person who was coordinating the movers. My rep was on top of the guys with labelling the boxes before they sealed them and making sure that everything was accomplished. It was one more layer of organization that made things so much smoother.

    The estimated cost of the move was the same as the final cost. It was on the high side but at the end of the day, I didn't lift a finger. The movers unpacked and they broke a TV. But there was a brand-new TV the next day.

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    Response from WayForth

    Thank you for your review, Julie! We're so pleased to hear that WayForth made the transition into your new home a breeze. Your feedback makes us grateful for our trained team members who work diligently to ensure our customers have an incredible experience. It's wonderful to read that we provided seamless organization and top-notch customer service.

    We take great pride in providing our customers with accurate estimates and final costs as well as any necessary replacements, if needed. Thank you for choosing WayForth!

    Verified purchase
    PriceMoversQuote Accuracy

    Reviewed March 12, 2023

    Christian and his team got to my mother's place about 8 o'clock and by around 4:30, it was all done, and she was settled in the new place. The quote that they gave us stayed the exact same. It was a fabulous experience. I've already referred WayForth to other people.

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    WayForth
    Response from WayForth

    Thank you for the kind words, Anne! We are delighted to hear that your experience with WayForth was so positive and that Christian and his team were able to get your mother settled into her new place within 8 hours. We appreciate the referral - it is our greatest complement when a customer would recommend us to friends and family. Thank you for choosing WayForth as your moving partner - it was our pleasure!

    Verified purchase
    MoversStaff

    Reviewed March 11, 2023

    The crew that came in was very professional, friendly, and respectful. It was in a senior facility, from one apartment to another one, and they were great.

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    Response from WayForth

    Thank you, Brian, for taking the time to leave us a 5-star review. We're delighted that the crew that arrived was professional and friendly, offering you respect in addition to exceptional service! WayForth is committed to delivering excellence through each of our moves, and we are thrilled that our team was able to meet this standard in your particular move.

    We value your feedback immensely, as it helps us ensure that each service we provide is up to our high standards. Thank you again for choosing WayForth and we hope you will utilize and recommend us in the future.

    Verified purchase
    Customer Service

    Reviewed March 11, 2023

    I love Wayforth. We felt like family and they acted like family. They moved us to the storage unit on the 20-something of January then on February 17, we met at the storage facility, picked half of the stuff and took it to the house that we were moving into. It was wonderful. The communication was perfect.

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    WayForth
    Response from WayForth

    Thank you for your wonderful review and recommendation of WayForth, Margaret! We are so pleased to hear that we made you feel like part of the family and our team was able to provide you with everything needed during your move. From communication to the actual move itself, we strive to make sure that our clients have the best experience possible!

    Verified purchase
    Customer ServicePriceMoversQuote AccuracyMaintenancePackingStaff

    Reviewed March 4, 2023

    WayForth was so understanding and efficient. It didn't feel like they were underfoot. They knew what they were doing. The first lady came in and helped us pick what to take and told us about the services we could use. We ended up deciding to clear a lot of things so we knew what was going over and getting rid of other things ourselves. She gave us the quote, and we fixed the moving date. I was not able to do that, but she was so flexible with me changing that. Even though she knew she wouldn't be around, she said, “We'll make sure we do it.” When her assistant called to confirm some things, I said, “No, that's the wrong date.” The assistant also did her magic and everything was moved at the date and the time that I needed. The move was so smooth. The people, from the team leader to the packers, were so delightful and respectful. I love them all. I've already told someone to use WayForth.

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    WayForth
    Response from WayForth

    Thank you for the kind words, Kathleen! We are so glad to hear WayForth's services met your expectations. Our team works hard to ensure our customers receive top notch service throughout their move, and we understand that flexibility is key in being able to facilitate a smooth transition. We are thrilled that your experience exceeded your expectations and thank you for trusting us with your move. Thank you for choosing WayForth!

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    WayForth Company Information

    Company Name:
    WayForth
    Company Type:
    Private
    Year Founded:
    2016
    Address:
    1518 Willow Lawn Drive Suite 300
    City:
    Richmond
    State/Province:
    VA
    Postal Code:
    23230
    Country:
    United States
    Website:
    wayforth.com