Van Lines Inc. Reviews
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About Van Lines Inc.
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Van Lines Inc. offers moving and storage services across the nation. Services include long-distance residential and commercial moves. Specialized moving services are also available, including military relocation. Van Lines does not offer an online quote generator like many other competitors, but all moves receive a single point of contact to help.
Visit vanlinesinc.com- Licensed
- Available nationwide
- One point of contact
- Multiple services
- No instant online quotes
- Limited information on website
Van Lines Inc. Reviews
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Reviewed May 18, 2023
Have you ever heard of “Moving Made Easy?” It can happen. Thank you, Max ** and VanLines Inc., for taking the chaos out of my move. Not only was I relocating my family, but we also needed to store everything while waiting for the closing of our new home. Van Lines Inc. offered 30 days of free storage, which made it even better for us. I highly recommend VanLines Inc. and Max ** to everyone facing relocation. Please do yourself a favor and put it all in their hands.
Reviewed May 2, 2023
I recently used Van Lines Inc. for my long-distance move and was blown away by their professionalism and efficiency. The team arrived on time and worked tirelessly to ensure my belongings were packed and moved with care. I highly recommend this company for anyone in need of a stress-free moving experience.
Reviewed April 27, 2023
Last month I found myself in a total state of PANIC when my husband told me we were moving to another state for his work. I’d never moved more than myself into and out of a small apartment years ago, let alone a four-bedroom home with two young children. Along with all of this, my husband’s company told me that they only use Van Lines Inc. to relocate their employees. Wow, now I couldn’t even choose my own moving company. How much can one person be out of control? Well, I’m here to tell you that when the movers arrived, they introduced themselves, told me exactly what they would be doing, and then set about their job quietly and efficiently. They were hired to pack my entire home, room by room, completely. It was amazing to see how much they could accomplish in such a short amount of time.
All the furniture was wrapped and carefully placed in the truck. Watching them pack the truck was like watching a live game of Tetris. Every inch was used. We needed a little more time to deliver our things, so Van Lines Inc arranged for short-term storage for free, and when we had a delivery date, they reloaded the truck and delivered everything. When they were unloading, I told them where to place the furniture and what room the boxes would be in. It seemed like a dream. I see why the corporate office only used Van Lines Inc to relocate employees. They are indeed the best.
Reviewed April 20, 2023
Van Lines Inc made my move easy and stress-free. Their team was professional and courteous, and they took great care of my belongings. I highly recommend them for your next move! I was impressed with the level of service provided by them. They were organized, efficient, and kept me informed throughout the entire moving process. I would definitely use their services again.
Reviewed March 28, 2023
Please make sure if this is the first time you are moving long distance, in my case 4 hrs away, you ask if they can deliver the same day, they don't make you aware that they won't deliver the same day.
Reviewed March 26, 2023
I recently used Van Lines Inc. moving company to help me move to my new home. I was very pleased with the service that I received. The staff was very friendly and helpful. They were prompt and efficient in packing and loading my furniture, and they made sure to take the utmost care when handling my belongings. The movers were careful and courteous throughout the entire process. They even took the time to answer all of my questions and help me understand the entire process. Overall, I am very pleased with the service that I received from Van Lines Inc. moving company and would highly recommend them to anyone looking for a reliable and professional moving company.
Reviewed Feb. 18, 2023
I just got a new job in California, so I had to move, because I couldn't work from Las Vegas. We decided to hire a moving company because we have a huge, expensive bed, so there was no way to sell it. The lady who called me from Van Lines was very welcoming and super nice. She called me via Facetime, then I showed everything I had in my house that I would take. It was very easy and it took no more than 20 minutes. Everything was very smooth. The move was perfect as well. The movers did everything. I didn't have some boxes, and the guy found some and didn't charge me for them. I have nothing to complain about because it was very nice. We had a miscommunication with the delivery date, but that wasn't a major thing. My experience was very good overall.
Reviewed Jan. 8, 2023
I admire and appreciate Van Lines. I worked with Brandon on a quote for my move from CA to FL. He suggested doing a virtual walkthrough to assist in obtaining an accurate estimate so there would be no hidden charges. I decided to hire Van Lines because Brandon was honest and explained everything to me and communication was outstanding. The movers were exceedingly efficient. They completed the moving process in such a short amount of time. I would strongly recommend them.
Reviewed Jan. 6, 2023
I admire and appreciate this company. I could not have asked for better service to relocate my belongings from FL to MI. They came on time and carefully packed all my belongings. Everything was done without any damage. They were both very professional, skilled, and pleasant. Jamie was our moving consultant and did he awesome job of keeping in constant communication. Excellent value for the service provided! -highly recommend Vanlines inc!
Reviewed Dec. 26, 2022
Brandon with Van Lines Inc. was very genuine and actually cared about the success of our move. He took the anxiety of moving onto his shoulders and thoroughly went through our items. His transparency was unlike with any other mover I talked to. He explained the moving industry and any hidden costs such as shuttles. Brandon definitely took great care of me and I highly suggest talking to this industry expert as he made my move as easy as possible.
Reviewed Dec. 1, 2022
It was a pleasure to work with Van Lines Inc. for a Cross Country move. I had no problems at all with the crew members or with customer service. The price was not bad, it was about the same as the estimate. We had some very heavy furniture to move but they did everything so good. I liked that they made scheduling easy and handled everything professionally. Keep up doing excellent work guys.
Reviewed Nov. 8, 2022
We moved our 4 bedroom home from Delray Beach to Bloomingburg, NY. It was our first time using a long distance moving company. I was so happy to be able to have a point of contact in case I had questions. Which I did... the office support was so helpful in preparing me for this big move. The guys that moved us were very respectful of our furniture and that was huge for me. If you are nervous about moving and you want to deal with real people call VanLines!
Reviewed Oct. 27, 2022
We had a wonderful experience relocating with Van Lines Inc! Made the hassle of moving much more manageable! Incredibly thorough! Customer service, particularly Dona, are thorough, friendly, and very professional! Love these guys!!! They are the best! We would recommend their service for instate or out-of-state moves.
Reviewed Oct. 25, 2022
I was calling around getting quotes from different companies. I had signed a contract with another company and I received a call from an agent from Van lines Inc. When I told him I was not interested anymore his demeanor was very aggressive and wanted to know who I signed with. I told him that I was not interested anymore and hung up. He then proceeded to text me the following. "Mrs Rude, I was trying to keep you from moving with a broker. I hope you get screwed by a broker and never see your stuff again."
When I called him back from that number he text me from **. He proceeded to tell me that I was rude and yelled at me for hanging up on him. When I asked to be transferred to his supervisor he hung up. It is not easy being in the customer service business I know because I am in it. This is completely unacceptable and would never trust somebody with this type of attitude providing me a service like moving long distance with my belongings.
Reviewed Oct. 11, 2022
I was so relieved to discover that I trusted my move with Efie and company who respected my prized possessions. The stress was alleviated because I hired the professional movers who respected my prized possessions. I totally recommend this company.
Reviewed Sept. 27, 2022
We had a wonderful experience during our move with Van Lines inc! Straightforward and competitive pricing. No hidden fees. Quick with the response time and answered all my questions… No matter how many times I asked. It was a perfect pleasure to have them helping us in a time of need. I would recommend them to everyone I know.
Reviewed Sept. 26, 2022
I cancelled in the 48 hour period of time as per policy. I was to get a refund minus 20% for their work. The policy does not indicated that is 20% of total estimated cost. I expected that it would be 20% of the deposit that I paid.
Reviewed Sept. 23, 2022
Van Lines inc are by far the most professional and honest movers. The office people did an awesome job of keeping in constant communication. The movers were very professional, and everything was packed up and unpacked nicely and neatly. I appreciate this company and highly recommend them! May God Bless you all!!
Reviewed Sept. 23, 2022
Updated on 10/20/2022: After reading the response of my complaint of Sept. 2022. Nothing was said about missing items nor the fact that they did not set up the garage shelf. I told Harold that we had different-sized boxes. He said not to worry. What about not responding to my phone calls? Harold stated they would be with me every step of the way. And even after my review nothing was said about missing items! Again no phone calls addressing my concerns. Please note, not accredited by the BBB. Now I know why.
Original Review: My quote for my move was over $3500.00. That is a significant difference! The box count and furniture that I told them about was the same amount as original paperwork. When contacting Van Lines Inc. I was told by Mike and Kevin they would look into it. Never heard anything from them. The company they used to transfer my furniture told lies also. They knew what the date of my move in and told me to contact them on the 1st of September.
After 4 days of phone calls and text and finally an email. I was contacted. I was expecting my moving van on the 6th and was not received until the 11th. My mother's goblets were broken except for 2, they were to install the shelving for the garage but were not told what box they put it in. A brand new Roomba vacuum was missing. An 800.00 value. This was not my first rodeo on moving. AARP is who we found this mover through. Really big mistake! Harold, Mike and Kevin shame on you for taking advantage of us.
Reviewed Sept. 22, 2022
This was my first time working with a full-service moving company and they were amazing! They were all very professional and everything was packed up and unpacked nicely and neatly. They were very respectful and took great care of my furniture and other items. Also, Jack was great and made the process of scheduling easy. Thank you again Van Lines Inc for your help with my move, you made it a lot easier.
Reviewed Sept. 20, 2022
Van Lines inc are one of the most respectable dependable respectful companies that I have worked with. They have excellent communication. The guys did a wonderful job for me, and I would tell any of my clients about Van Lines inc incredibly good service. They wrapped every single piece of furniture and secured it on the truck. They treated my belongings as if they were their own. We highly recommend this company!
Reviewed Sept. 15, 2022
I am sharing my relocation experience to Dallas by Van Lines Inc. with magnificent pleasure. Great customer service! Simple and reliable company to work with. I cannot thank these guys enough for the challenging work that they provided and flexibility in doing it. The price was competitive, and the crew was amazing. 100% quality!
Reviewed Sept. 14, 2022
Our move was very smooth and up to our expectations. Their customer rep was really good about giving us the necessary information and estimate and would answer any questions. Vanlines Inc made our huge long-distance move run like a breeze; I had no worries or stress and they delivered earlier than estimated with no damages! The two movers were really kind and fun to work with, and their communication was fantastic! I would highly recommend this company for any moves.
Reviewed Sept. 9, 2022
I recently moved from Ohio to California with Van Lines Inc who did a fantastic job with our move. From the 1st call I made I knew this was the right Moving company to help with my move. The sales representative (Jack) was extremely helpful in answering all my questions and made me feel confident that all my items would arrive safely. The moving crew was professional, careful, and efficient. Working with Van Lines inc was exceptional! All my possessions made it across the country safely and I was so grateful! I highly recommend them for your moving needs.
Reviewed Sept. 9, 2022
TERRIBLE MOVING EXPERIENCE! We moved from Nevada to Florida. As I was planning the move, I got many quotes from many moving companies. I chose Van Lines because of the "reputation" I thought they had even though I had quotes from other companies that were half the price. Van Lines estimate was $14,788.32 for 1372 cf of space. I spoke with Joseph **, the sales rep at Van Lines. He never said he is a broker, he never said Van Lines is not a moving company, he never said they were going to outsource the move to another company. When I agreed to hire Van Lines, he said he'd be there all the way through to delivery if any issues arise. BIG LIE!
Joseph went online to Zillow to see my house fully furnished as it is in the market for sale and you can do a 3-D virtual tour, in which you can even see the hanging clothes in the closet. He had enough information to give me a proper inventory thus estimate for full packing. I received a copy of the inventory of my house. The only item missing was a king bedroom set as I have two, not just the one he added. According to his incorrect estimate, all the items in the inventory would fit in a 1372 cf. I signed the contract thinking 1372 cf is correct, as I have no idea of these measurements. This is not my line of duty.
The day of the scheduled move, a Budget truck shows up at my house at 8:30am, 3 men from another company I had no idea of, ABC Moving from Las Vegas are my " movers". Immediately upon arriving the driver asked to see the house and 3 minutes after, he said, "all your items will not fit in the truck. Van Lines gave you the wrong estimate, we will pack the truck up until the 1372 cf are met". The copy of the inventory they had was not the same copy as the one from Van Lines because they had "mistakenly" added wrong and their cost was $15,750. (First scheme) our estimate was $14, 788.32. If you don't pay attention to those things, you get ripped off!!
Their truck was 2200 cf long. According to their measurement of the truck they were giving us less than half the space of the truck, (Second scheme)!!!. My husband had to get inside the truck and measure our paid space and the driver had to agree that his measure was completely inaccurate. We started with the move, and since this was full packing, and we had limited space, I started packing all boxes with them to make sure they were all filled to the max. I packed about 8 boxes myself and made sure all their boxes were fully packed. We asked them to begin with the heavy furniture in my living room, dining room and bedrooms, and they said they would start packing the kitchen items instead, as "they know what they're doing". 2 of them were in the kitchen while the 3rd one was actually packing the truck with clothes, pillows, duvets etc. (Third scheme)- filling up the truck with the very least important items!!
End result:- Original estimate: 1372 cf was estimated to be $14,788.32.
- Their inventory reflecting a higher dollar amount $15,750
- No bubble wrap used at all, only paper and very limited as my husband had to go to Home Depot to buy them more!
- We called Van Lines when the driver kept insisting that all our things would not fit, got a hold of Joseph ** and Kevin R and they promised to look into it and WE NEVER HEARD FROM THEM AGAIN!!!!
- By 7pm when we are all tired from working, ALL OF US WERE PACKING!!!, they said we had met the space estimated and ALL MY LIVING ROOM AND DINING ROOM FURNITURE WAS STILL IN THE HOUSE! They played well with our emotions as they know we don't want to leave those items behind. So they call their boss, Daniel at Van Lines, and he said to only pack what was estimated for, 1372 cf. If we want to fill the truck with the items left, he would charge us over $6000 MORE!
- We decided to choose what we really needed to bring and pay for that and leave the rest of the furniture behind, ALL THOSE ITEMS WERE IN THE ORIGINAL INVENTORY!!!!
- We ended up paying $1750 MORE and had to leave three credenzas, three coffee tables, living room rug, bikes, computer table, a second king bed with night stands, a small fridge, and many household items (WHICH WERE ALL IN THE INVENTORY)!!!!
- At delivery, we are asked to pay the balance upfront before they open the truck, you don't know how things are going to be delivered!
- When we started seeing the furniture, 85% of it was scratched, BROKEN, useless!! They packed wine cups at the bottom of the boxes and put heavy equipment like stereos on top! All the cups were broken!
- All my 4 lamp shades are destroyed as they stuffed them inside boxes with no wrapping and pressed against other items.
- Many broken plates
- Many broken decoration items
- All patio furniture with no wrapping was damaged
- I will post pictures of everything damaged.
Response from Van Lines: "Sorry that happened, make a claim and you will be paid $0.60 for every pound." Response from ABC Moving: "Call this 800 number." PLEASE DO NOT BOOK WITH VAN LINES OR ABC MOVING, learn from our experience! You can reach us at ** if you want more information!
Reviewed Sept. 9, 2022
We had a big house in FL to move into a small house in AZ and a storage unit. Van Lines Inc. is Wonderful and helpful business that makes moving much less stressful than you would normally experience. I called multiple movers for quotes; this one was only to give me a price without wasting my time with an in-house sales pitch. The crew was friendly, fun and professional! I highly recommend this company!
Reviewed Sept. 8, 2022
I am very satisfied with the move. Everything went smoothly from start to finish! Moving is always a struggle but it was totally stress free with Van Lines Inc help. Very flexible and quickly adapted to change of schedule. Competitive price. The coordinator is very capable, very professional. The 3 movers did an excellent job. No serious issues and every piece of furniture made it to our new house safely. I highly recommend Vanlines inc for all your moving needs.
Reviewed Sept. 7, 2022
This was my first time working with a moving company and they were amazing! They were really accommodating with what I asked. The team was highly responsive, and the moving process was as smooth as possible. I would highly recommend 5/5 stars. Thank you so much for all the help, I really appreciate Van Lines Inc!
Reviewed Sept. 6, 2022
Our move was from Pittsburgh, PA to Phoenix, AZ. The pick up date was April 8, 2022. The load was delivered on June 8th, YES June 8th!!!! I contracted with Van Lines Inc, who acted as a broker, they hired Keep It Moving (out of Philly? or Georgia?). Keep it moving arrived a little late (couple of hours), not a big deal. They were very polite, respectful. I asked one employee if they deliver out west often, his response "we hardly ever go west, we stay east coast" (First red flag). They left our house and took the load to Georgia, where it sat...and sat...and sat in their warehouse. Van Lines, did nothing to help find our load, update us on delivery, nothing...
FINALLY was able to get in touch with Keep it Moving and they hired another company Precise Moving & Storage who actually delivered our load, 2 months later!!! I was this was the end, but unfortunately every box was opened and gone through. A box of 12 pairs of shoes missing and 1 shoe from 8 different pairs sprinkled in other boxes. Every box was damaged, smashed, opened. Furniture broken, lamp shattered. Missing items never to be found. When I showed Van Lines the damage (they hired these people, not me), the owner said he wanted to make this right. I was finally getting the feeling wow someone does care. Then I received an email from Van Line Inc that offered me $200 in return we are not to post any bad reviews. WOW huh!! We refused their offer and never heard from them again. This just shows you that Van Lines Inc values their reputation at $200.
This was our first move across the country and the worst experience ever. OH I need to mention that the company that did finally deliver also charged us an additional $550!! What option do we have, NONE, you have to pay it. If you are looking for advice from my personal experience, DO NOT HIRE ANY OF THESE COMPANIES!!!
Reviewed Aug. 29, 2022
This moving company was great from the start. Pricing was also better than many large companies. I was well pleased with how my move went. Very professional pickup and delivered the item with excellent care. All my items were moved without issue. TVs were wrapped and boxed. The tables and bed frames were disassembled and reassembled perfectly. If you are looking for a GREAT moving company, I highly recommend this company. You will not be disappointed.
Van Lines Inc. Company Information
- Company Name:
- Van Lines Inc.
- Website:
- vanlinesinc.com
