PODS Reviews

After we unloaded the POD at the new location, we then had it picked up. On that occasion, the driver bashed the POD into our rainspout and tore a hole in it. I reported it to the customer service that same day. There's no response from the manager. When I asked to see the POD, I was lied to about its location. I immediately drove there to see and photograph it before it could be rented to someone else. The manager told me it was somewhere else but was not helpful about the address and directions.

Nevertheless, I found their other location and I tracked down the POD the next day. I took photos of a damaged corner of the POD from the rainspout and scratches on the POD corresponding to the shutter's bolt. There is also an indentation in the POD sign that is an exact impression of the louvers on the damaged shutter. There are other scrapes, dents, and other damage on the POD surface, which yield evidence of a pattern of abuse.

The customer service people couldn't be any nicer. However, they seem powerless to do anything. The local manager acts like I am making this up in order to scam them. It's not like it would cost them a lot of money to make things right and protect their reputation. But apparently, they don't care about their reputation. Their attitude seems to be "The customer is always wrong." I read "online" that this has been happening to a lot of people. I'd like to see this company exposed!

All I ever asked of them is to listen to the recorded phone call I had placed when I ordered the first unit. I gave them the date, time, and name of person I spoke to. I made several calls and spent hours on hold and talking with associates. When all of my questions were waiting to be answered, I couldn't get a phone call or email. Now with my complaint, I get emails on a regular basis.

Regardless, even with no real loss of money to us, using PODS has been an exercise in frustration. They were late with their shipment, and it took over a week and a half for them to do the move! It only took me a day to do that move with Budget. I understand they have an economy of scale to work with, and they did tell me that it was going to take 6 days. But those idiots got delayed before the weekend, and the 5 days ended up turning into 9.

They never call you back, almost never. They never call you to let you know that your container arrived. They never call you back to address complaints. They will hold you hostage. It's the weirdest customer service I've ever had to endure. Most companies will bend over backwards to keep their customer base. They need to, because you can easily go somewhere else. But with PODS, they hold your stuff in storage. And if you don't pay, or succumb to their flakey ways, they reserve the right to hold your stuff until you meet their demands. It's almost ungodly how terrible their customer service is. Case in point, I noticed that they charged me for insurance, when I specifically told them I did not want it. I said to take it off, and that I would like for them to confirm that they have taken it off.

The PODS risk management team was supposed to call me back, and they never did. Their Platinum Service department was supposed to have called me back 3 times to address previous complaints, and they never did. I don't understand this company. It's such a pain in the ** to get access to your stuff. You need to call it in a day before you need access. It's almost not worth the headache. If you have important stuff, I wouldn't leave it in the PODS container. Bottom line, don't use PODS. I've moved around many times in my life, and have always use U-Haul, Budget, and PODS was by far the worst. Consequences: terrible customer service, and overcharge for insurance in the tune of $50.

I called on Thursday, July 30 at 2:17pm and spoke with an associate and she stated the POD was in the Boise, ID terminal and was scheduled for delivery on Friday, July 31, which had been scheduled that day for weeks and to call back after 7pm that evening to get a delivery window. My family and I went to the grocery store to purchase groceries and Cleo called at 5:23pm to tell me the POD was on a service delay and would not arrive until Tuesday, August 4, sorry about that but here is $320 for your inconvenience. I called that night and left a message for Cleo to return our call as this was not sufficient compensation.

My husband and I called 5 times on Friday, asking each time to speak with a supervisor and we were denied access to a supervisor and told we needed to speak with Cleo before we could speak to a supervisor. We are still waiting for Cleo to call us back. We called a 6th time on Friday asking to speak with Cleo because we needed to find out if we would be reimbursed for our hotel stay. I spoke with Ruben **, floor supervisor and he had no idea how to help me. My husband has lost 4 work days, all of the food gone to waste, eating out in restaurants etc., which is not financially feasible in this economy especially with an out of state move and 2 young children.

I finally got to someone named Efren ** on Monday. He asked for emails for expenses and he would present them to the director that day and call back. He called me the next day and left a message and said all was in the "notes" and anyone could decipher them. Nowhere to be found. I eventually got back to him and he said the $320 would be reimbursed, and another $326. I have never seen that amount put back on my card. He is conveniently on vacation for 1 week. After 2 extensive calls yesterday speaking with Ba, and Carmen, miraculously Cleo called back, said she reviewed my emails and my phone calls and I have to still talk to Efren.

Listen up everyone, never use PODS! The wait times on hold with their customer service range from 8 min to 38 minutes. I have totaled my times on hold and on the phone with reps as nearly 6 hours! Customer service is dead and buried with them. Make sure if you have ongoing problems, report PODS to the Better Business Bureau. Also remember, all of your telephone calls are recorded, so have them pull the emails and recordings for you proof. Go with someone else. Hours and hours on the phone with too many to list people who work for PODS. Still no agreement on a compensation package and only $320 has been reimbursed.

Well, I get an email today, which stated that my account is in the collections department of PODS because of this "final delivery charge." I feel that Lisa, "some resolution person," was no help. She gave me a number (incident number) that will take five days to listen to the taped phone call. It's totally unacceptable service. I was transferred 4 times on the phone, and I got four different answers that contradicted each other! I was lied to by a PODS employee! I'm very scared of this whole situation.

Now, when I called to order the 'pod', they were most helpful and I thought it was just so convenient and perfect for my situation. I explained my situation and said "Now, if I move to Indianapolis you can move it there right?" he said "Absolutely, it would just cost more due to mileage." which I expected -- just like a moving van right? I ordered the 'pod' a few days before they delivered it and they were able to pick it up and deliver it in a timely and efficient manner without a lot of notice. The cost for them to deliver and pick up was very reasonable, and the rent was just slightly what it would be at other rental facilities, which I assumed was due to the ease of PODS use.

So they picked it up and put it in storage at their facility in Carol Stream, IL, right outside Chicago. Three weeks later, I started a job, I landed in Indianapolis. As soon as I was able (I had been staying with family), I found an apartment and promptly called them to deliver my 'pod'. They told me that they, the people who say right on their website "We move it across town or across the country." were a different franchise in Carol Stream, then in Indianapolis (which is only approximately 200 miles apart) and they would have to go through a third party to move it. This would cost me $1,100, $1,100 to move 200 miles? a third party? To move a 'pod' that they themselves advertise they can move across the country?

Naturally, I was a bit taken aback as I had expected to pay maybe half of that. Not to mention, that they said they need like 14 days notice plus 5 days for delivery. Which is ironic, considering it took them about 2 days to get me an empty 'pod' and now that my stuff was in one and I was paying rent to them to hold it, suddenly they needed all this time?

After I spoke with the first person who quoted me, I was in shock and told them I'd have to figure out another plan. I then thought it over and called them back to tell them how unhappy I was about it. They transferred me to "Platinum Services" which was a joke and got me no where. Then they actually had a person call me later that day to ask how my experience with PODS was. I explained everything, I was unhappy about and they said "I will forward this on to Platinum Services and we will review the initial phone call to see if you were perhaps misled and someone will call you back today." No one has called and it's been 5 days. My stuff is in their 'pod' and I have yet to figure out how I'm going to have time (after starting a new job) to go get it when it was something I never planned to have to do.

I am very unhappy and feel that I was completely blindsided. I feel that they are completely misleading on their website and with the whole operation. People need to be made aware of this. It is a complete rip-off!

From that point on, the entire nightmare began. There are two people in PODS "Flex-Move" Logistics department that seemed to handle these long range moves – Mario and Karen. They were the only two I could speak to. The problem with this entire situation is the fact that I was told my container would be at my destination warehouse in New York within 5 days, with 8 days being the absolute longest it would take.

My container was picked up on April 10th and I didn't see my belongings until May 12th. I was told by Mario and Karen (and Denise, Russell, Jeff, Judy, Shawn, Annette, Ba, Gary, and John of PODS Platinum Services) that because I got such a "low rate" that PODS would ship my container to its destination "at PODS convenience". A household move at PODS convenience when they bill you monthly? It didn't even make sense but they all seemed to have the same answer when all else failed. According to my notes, I made a total of 17 phone calls to PODS with an average on-hold time of 18 minutes. It ranged from 5 minutes to at one point 23 minutes on hold.

At one point, I was told by Karen that my container had finally left the warehouse in Colorado only to find out at my next call that the container still had not been moved. I asked who was hauling the container east and was repeatedly told I did not need that information, that they didn't know who had the container or that they wouldn't know who the carrier for the container was until a driver actually picked it up. That was very disconcerting as it was like telling me that once my household goods left the PODS warehouse in Aurora, Colorado that they wouldn't know who had them or when they would actually arrive (or if they would arrive) at destination.

When you phone PODS, the message is that all calls are recorded. I do not understand then, if that is the case, why management is not listening to these calls and doing something about the many, many, complaints. Since my container was delivered so late, I had to pay for another month now called "rent". Now, I am waiting for the refund of my "refundable deposit". I wonder how long that will take or if I will even get it. Due to my experience, I would never, ever recommend this company to anyone. I wish I had found this website before I went with them. Terrible experience!

When the POD was picked up on April 9, 2009, Jeff ** from the Riverside office told us that the dolly and blankets looked like they had been used and we would only get $43 credit. This is really a scam. Deliver when the customer is not home, leave no invoice, charge for items not ordered, refuse to take the items and stop charging, promise to reimburse and then don't. I'm angry about this. The pick up driver even drove over my lawn denting the lawn and broke a sprinkler. Our original contract says $160. How can they change that?

I carefully budgeted this in. I got the first POD on 2/27/09, filled it up, then went to schedule pick up of #1 and delivery of #2. This was when I find out that this company has the worst communication system ever. They blocked my online account from scheduling, claiming that I owed another $26.92 and then would not read me the invoice or tell me what for. Finally, I learn that I allegedly have "moving supplies" from PODS. I don't. I have my own dolly given to me by my nephew and I have blankets. I never got any moving supplies. I asked for a lock. Nonetheless, PODS charged me and would not budge until I paid it.

Promised phone calls never came. It took me several more phone calls. Then finally, because I was on a time schedule, I paid the $26.92 and they let me schedule the pick up and delivery. POD #2 came. It was in bad shape. Driver said, "No worry, no one cares." He took the first POD and left the 2nd one. I asked him if I was to sign his box again and he said no. I asked him if he was going to have my credit card charged. He said not to worry about it.

I should have worried. I got charged $15 late fee and was transferred to no less than three different people, all of whom promised to remove the $15 late fee. They had my credit card info. They just didn't charge the card. Finally, I think I have everything paid. I, who am still unemployed and due to start my new job on 4/6/09, have paid almost $900 for delivery, pick up and storage with these two PODS. All of this was in under six weeks time. Then, I called PODS to schedule the delivery to my new home in Sacramento. I was told it is a "different franchise" and this is "a problem". I was also told that the CEO met with everyone and they were told the policy would be to honor the $59 redelivery fee within 100 miles and it would include the $2.00 a mile over the 30-mile radius.

I was told I would be elevated and listed in a book for the question of whether I can move from Stockton to Sacramento will get resolved. Again, promised phone calls never come. I called again. This time I was told "Stockton has issued their decision" ... It makes them sound very, very powerful. I was told that to simply drive my PODS an extra 15.5 miles, I have to pay $6.00 an hour each way for 50 miles for each POD. Essentially this means that in addition to the nearly $900 I have already paid and the extremely unprofessional, arrogant treatment I have experienced, this company wanted me to pay $1200 for a man to drive down the freeway an additional 15.5 miles.

I was transferred to three different people and get lectured as though I am an ignorant child. It seems that I simply do not understand. I understand perfectly. This is the biggest bait and switch operation. I have been unemployed. I cannot pay another $1200. I don't think I can get my stuff now. I am losing my baby's pictures and her baby mementos and my family mementos. This company has shown no caring. I am not ignorant or unintelligent. I know a scam when I see one. This is a scam.

I have called two television stations both locally and in Florida and I have contacted my attorney. He says I have grounds for litigation. I have lost so much in the past year and a half. This is the ultimate scam and the last straw. I just lost everything important to me and my baby. We don't have much and we value the little that we do have. I was to receive a resolution phone call from Mark ** who claims to be a corporate higher up. I asked to speak to the CEO and got him. He did not call back. They gave me a phone extension, but the customer service people refuse to transfer me and insist that I tell them every detail of why I am calling. Then it all starts over again - the condescending attitude, the laughter in the background with their coworkers, the lecturing me, the empty promises and arrogance with which they assure me that they are correct.

I should pay another $1200 for a move I am essentially doing myself; I should pay for moving supplies I never ordered or received ... and their franchise conflicts are my problem. I have posted on every website I can find. I have called the BBB. All I want is my belongings back and I want compensation. What they advertise is nowhere close to what they deliver. What is delivered is a nightmare. Someone saw dollar signs. They want me to pay $300 for a man to drive an extra 15.5 miles down a highway with an empty POD and they want me to pay that twice.

I called in to customer service and filed a claim immediately (within a few hours of receiving this POD). Three days later, when the POD was to be picked up, I showed the driver the roof and he came out with a broom and easily lifted the back portions of the roof. He wanted to check if the roof was properly secured, and he verified that it was not. He called in to the district office and described the damage. He even left me a business card and wrote the name of a person with whom I should speak. After the POD was picked up, I was asked to send over pictures as proof of damage. Then, I patiently waited a month for resolution for some kind of reply. PODS emailed back stating that there was no damage to the unit (even with proof of pictures) and that water damage was not covered - how convenient! In a phone call, they stated that the driver denied lifting up the roof, and they continue to adamantly deny any damage to the POD at all.

So, the water damage was described as my fault. Now I must pursue a legal process to try to recoup my extensive losses. I detail my experience to save other people from the expensive personal loss that I have incurred by using PODS. PODS does not live up to their claims of safe, clean and secure storage and protection of personal belongings. I have lost thousands of dollars (well over twenty thousand) due to water damage that was sustained during my cross country move. PS: I am not alone in this ordeal. There are other consumers who experienced similar problems in using PODS. Consequences: losses incurred of over twenty thousand dollars in damage which include clothing, two new beds and other furniture, collectible items such as comic books, baseball cards, Beanie Babies and various children’s toys.

We called on December 18, 2008 to schedule our Pod delivery. We were told that because of the holidays they were going to be behind and that the five-day quote that they gave us would not be honored. Over the course of the next week, our delivery date changed three times, From Jan 2nd to Dec 31st, back to Jan 2nd. Each time it changed, we called to plead our case. The only response we received from Pods was, "Sorry ma'am, there is nothing we can do." I was finally given a delivery date of January 1, 2009. I was angry but paid the rest of the money we owed, $1,217.00, just to get our furniture delivered.

I have spent hours on the phone with this company pleading for someone to do something for me. I rented a house and I can't even live in it. I have three children and we are living at my sister's home sleeping on the floor just waiting to get our furniture. I have spoken to at least 7 people who haven't done anything to correct their errors. Then today, the day after Christmas, my hubby gets an e-mail stating since we didn't sign an online contract that our POD has been rescheduled for January 8th, 2009. That is 21 days after the initial phone call. I was quoted five days. I got on the phone and, after speaking to three people this morning, I was finally able to get in touch with a manager. He said he understood my concern and would see what he could do. He called me later today and said he would pull a driver off his vacation to bring our pod to Florida but it still won't be here until January first, which is fourteen days not the five they promised.

I can't believe a company as large as Pods doesn't have enough drivers. Furthermore, I paid almost $1,900.00 for a service that has been lacking in any type of human compassion or commitment to their service. I threatened to call a news station today, 8 on Your Side, and told them I was planning on starting a letter campaign to try to get some help. It was then that I finally got some, not much, understanding. I will never use this company again and would not recommend them to anyone ever. I wish I would of seen this website back in November. I feel like this company thinks they can do whatever they want because they have your belongings. I just want someone to explain to me why a company as big as Pods is allowed to get away with this kind of stuff. We can't wait to see what condition our furniture is in once Pods decides to deliver it, or how long it takes for them to pick up the Pod once we're done with it.

The initial move went reasonably smooth, however I was somewhat curious as to why the container went to a different state (Ohio) for initial storage, but thought nothing more of it because I figured that was just a facility they needed it stored at initially. The problems began to occur about 2 weeks ago when I went to request delivery of the container to unload. The rep said that it was a different franchise where I needed delivery, and he transferred me to a platinum agent. I explained to this individual my situation, to which he said he would pass the information to someone to see if something could be done. (During the ensuing days I was also concerned as I am approaching my rent due date for another month of storage).

After 2 days I had yet to hear back from anyone at PODS, so I called them back. I then spoke to platinum agent Adam. He said he would have his manager call me in 24-48 hrs to see if the situation could be resolved. Another 2 days goes by, I don't hear back from anyone so I call them back again and talk to platinum agent Kay. She offers me 2 suggestions: go to Ohio to get my stuff, or pay an additional $1100 to have the POD moved between franchises (about 90 miles). Both of which I said were unacceptable! She said she would forward my information to her manager and have followup.

2 additional days go by and NO RESPONSE again, so I call again and talk to another platinum agent Mary Rose..This time I asked to speak with her manager, to which she was reluctant to do but gave me his name and said she would send him an email with my contact information to follow up...I DON'T EXPECT DIFFERENT RESULTS for follow up! Now I am at my monthly renewal date, because PODS cannot follow up appropriately and make a bad situation right! I just want my belongings delivered to me as explained and advertised...No one ever explained the interworkings of PODS franchises, nor did I have control of my items being sent to a different state for storage!! There is no concern on their part for my problem, and a TOTAL lack of customer service priority in their system!

The Pack and Load movers came to unload our POD after it was dropped off in front of our new home. When I took the lock off the POD and opened the POD, we all saw that my furniture had either been destroyed or badly damaged. The movers told me this was the worse POD they had ever seen with regards to damage and they called their head office while I took pictures.

They unloaded everything and I filed a claim with PODS to try to get money to fix what could be fixed and get some compensation for everything that was destroyed. The insurer for PODS noted that indeed there had been damage done. The insurer concluded that damages to your personal property were caused by shifting of the contents inside the container, which is not a covered peril under the policy.

I had the only insurance policy that PODS offered and now they are telling me that yes the POD was possibly dropped etc. but they are not liable? It has been 3 months since the incident and a representative from Pack and Load contacted me and left a message on my voice mail that PODS asked him to call me. I phoned him back and told him the situation. His response was that my situation is not that uncommon and that he would get back in contact with PODS to resolve the situation... This hasn't happened because I've never heard from PODS.

Now, we contacted PODS to have our container delivered and they told us it is going to cost $6000+. THIS IS OUTRAGEOUS! THEY ARE HOLDING OUR BELONGINGS FOR RANSOM. I would advise anyone considering using PODS. DON'T DO IT. FIND OTHER OPTIONS. THESE PEOPLE DON'T CARE.

On the day they said they would pick it up, despite the fact that there were three people at home, said they couldn't get to the pod because a truck was parked in front of it. They told me they would get to it when their busy schedule would permit. Waited. No pick up. Wrote them emails, no response. Not that big an issue with me, yet began to notice withdrawals from my credit card. Two additional payments debited from my account of $169.00 a piece...a rental charge for the pod remaining at my house! When I discovered this, called them. They blamed me for not being able to pick up the item because of the truck. I said come pick up the item and just now got another charge of $58 to pick up the pods! A RACKET!

So, have had to cancel my only credit card to prevent them from taking any more money from my account. AND all of this despite numerous computer generated emails from them informing me that I had neglected to have been asked to sign their contract when their man came to deliver the POD. So, they don't even have a legitimate contract signed by me. The man was so unpleasent on the phone and so unwilling to be fair.

Has ended costing me over twice the amount agreed upon. Have had to apply for a new credit card.

I am out my reservation fee for my movers. And I have wasted my time off from work and have nothing to move into my house. I will be in an empty house with my child that has a serious medical condition with no furniture.

Now it is the end of the day for the pick up of our packed POD, which by the way we were just told a week ago had to be picked up seven days before it's delivery to our new house that is only 10 hours away. Therefore we've been without our things now for days because it had to be packed for this early pick up but they never picked up because some brilliant person entered it as 2009 in their system.

We've called 6 times today and they kept telling us that they were on the way then at 9 pm they quickly sent out an email that stated we were being picked up tomorrow. Now they say that they are unable to deliver it to our new house until a day later than scheduled which means the movers will now keep our money since there will be nothing to move, our disabled child will be sleeping on a hard, and who knows how clean floor and we lose another day in our move. They have offered nothing to make up for this and still insist that they have to use seven days to get the POD 10 hours down the road.

They picked it up on Tuesday and tore it through my yard tearing it up on the way out. We were just happy to have it gone so we were going to let it go until we saw a $260 charge on our account for the extra days we kept it (remember, they didn't show up). I've been told they will refund the money so we'll see. This whole ordeal has involved countless hours on the phone as well. Long story short I would advise anyone to think twice about using this company.

Damaged lawn

The company responds:

On 7/30/08 Vance contacted PODS Enterprises, Inc. and advised his credit card on file was charged for the 7/27/08 monthly recurring rental fee although the empty PODS brand container was returned back on 7/29/08. Unfortunately a system error occurred and the account was inadvertently charged. Upon notification the credit was processed; on 8/4/08 credit in the amount of $211.54 (monthly recurring rental fee) was applied to the credit card on file (which can take up to 72 business hours to post). On 8/8/08 Vance requested an additional credit in the amount of $47.78 for the 7/27/08 monthly recurring fee for the Content Protection coverage. On 8/12/08 the additional credit in the amount of $47.78 was applied to the credit card on file, total credit issued in the amount of $259.32. Vance was advised and accepted the credit, thus resolving the matter at hand.

Made my husband ill emptying POD plus the huge cost of two storgae costs and stress by these people ignoring us . WHAT A RIP OFF !!!!!!!

The company responds:

On 7/708 Suzanne contacted PODS Enterprises, Inc. and advised the PODS brand container, delivered on 6/23/08, was too small to accommodate her needs. Rather than renting a second container, Suzanne chose to have the container redelivered to a self-storage warehouse to unload and store her contents. On 7/10/08 the empty container was returned to PODS Enterprises, Inc. On 7/11/08 Suzanne requested credit for the monthly recurring rental fee for July 2008. Billing is invoiced on a recurring monthly basis, however, as a courtesy PODS Enterprises, Inc. offered and subsequently accepted by Suzanne, a half month proration credit in the amount of $75.00 for the month of July, 2008. On 7/28/08, credit was applied to Suzannes credit card on file. This matter is considered to be resolved satisfactorily.

Well maybe it will happen when they deliver the pod or what ever..So at this point, I am thinking, ok I could use these guys!

Then as usual, I start doing some research, other boards and I end up here. And to be honest, after what I have read here, I would not use these guys. My experience has shown that if you see consistent problems with a company, one's where it isn't just people ******** about the same thing, but everyone complaining about almost the same thing. ie..bad customer service, inconsistent communication regarding pricing, difficulty in contacting anyone that can actually make a decision when it comes to help a client resolve any issue.

These are all bad signs for a company! These type of complaints are not just random people complaining because they have nothing else to do, it is people who get sick and tired of companies taking advantage of people and Bully them because they have their Credit Card and know that most people won't make a complaint!

This is just my 2 cents, at first I was looking forward to using them, now, it looks like it'll just be me and some friends and a couple cases of beer! This way I know my friends won't be stealing my credit card when I am not looking!

Thanks to everyone who posted, it was a real help for me!

I have used many mins on my cell phone, I have wasted valuable time needed to study and do school and work projects. I have lost almost 600.00 in rent and fake charges. My oak table big scratch, brand new freezed big scratch, and bed were all damaged. Ironicly I was going to file a small claims case today but since I was stuck again on the phone today for over a half hour I was unable to go and get the paperwork. I have called a local place that does the same thing with storage and they are half the price for delivery and storage and have people who speak english on the phone.

$815.00 to repair the damage.

I now have damaged concrete

I was then passed on to a resolutions person Michael who told me that was not company policy and I had to use a credit card. He was not at all sympathetic to my situation. When I asked for the name and address of the CEO he refused to give me that information. He said he would escalate my complaint and someone would get back to me in 24-48 hours. I told him that I needed the POD in that period of time! I also insisted that should PODS not honor the word of their sales representative, and insist on my paying by credit card, that I should get some dispensation for my time and trouble, and that of my husbands staff. He said that was unlikely.

I further told Michael that this was NOT cutomer service. After having just read other complaints about the company, I suspect its all about getting their hands on the credit card information so they can bill for services not rendered. I'm so glad there was a place to find other customer complaints so that I could have a point of reference with regards to this company's tactics.

Needless to say, I didn't agree with some issues on the contract, but HAD to sign it in order to get my furniture back. The PODS were delivered to my new house and I was shocked at how damaged my items were. We packed them exactly as it said and left no room for the items to move. However, almost every piece of furniture I owned was damaged in one way or another. A tv and 2 lamps were completely broke and all the dressers, beds, dining room table, etc. had huge gashes, scratches, dents. Some of these items were antiques and irreplacable. I call PODS regarding this and they simply stated that I must not have packed them correctly. Whatever!

Then, a month after the move, I noticed a huge charge on my credit card. When I called to find out about it, they said I was being charged for an extra month because I had the PODS a couple days extra. I was under the impression that I would be billed from the day they gave me the PODS, until the day they picked them up. NOT THE CASE!! They will not prorate and you will be billed for an entire month, whether you have the PODS or not. I tried to discuss this matter with them, but they would not return my calls. Therefore, I turned this over to my credit card company. They did an investigation and found my complaint valid, so they refunded the money to me.

As far as I was concerned, the matter was over. Wrong again!! Almost 1 year later, I get a phone call from a collection agency stating I have an outstanding balance with PODS!! I was furious!! I had not heard one word about this from PODS - no email, phone calls, letters - NOTHING!! The collection agency told me I would have to take it up with PODS. What a joke. I started calling them again, and just kept getting transferred to different departments. I finally discussed this matter with a supervisor, who informed me that I just need to pay it. As I stated before, I paid all that I owed. They were charging me for 3 weeks AFTER they had already taken the PODS back from me. I explained to them that I wasn't aware of the no pro rating policy and they said it was in the contract. This was the contract that I received 1 month AFTER they took all my household furnishings into their possesion.

Needless to say, I have gotten nowhere with them and they insist I pay the extra $300. The last time we spoke, they suggested I contact Kathy in their Legal Department. I have called her every day for 2 weeks and have yet to speak with her. I have left a message everytime I called, and she will not call me back. I tried calling Katie - the supervisor who referred me to the Legal Dept., and now she won't return my calls either. Even the collection agency that THEY hired told me that PODS is very unorganized and nobody knows what is going on when there is a problem.

PODS Responds:

Firstly, the idea of PODS is the flexibility. How were they to know how long and when I would use the Warehouse. Secon, I think I gave plenty of notice going forward to not have to pay for the warehouse storage. Third. I keep emailing asking for a more detailed understanding of this policy and no one has returned an answer. In addition to all that there is a 2nd and 3rd month discount for rental that I haven't been given. The price for Warehouse Storage with a 16' POD is $189.00 plus tax a month. The Onsite price for the 16' POD is $169.00 plus tax. I have the POD for nearly three months and informed PODS of the change at the end of the first month. According to their website there are discounts for nd and third months of $25 and $20, respectively.

PODS is trying to take advantage of the fact that my property is already in the POD and that it would be an inconvenience for me to make other arrangements.

PODS Responds:

In the above referenced complaint the customer Maureen stated that during the initial order she requested for the contents of the container to be stored in our warehouse however, while packing the container she decided to change her order to on site storage. Maureen states she e-mailed and called a representative Michael Stahl and was unable to complete her request.