PODS Reviews

We moved to Las Vegas, rented an apartment for three months while we searched for a home suitable for our needs. We found one, moved in, and arranged for two PODs to be delivered. They were delivered as requested on October 14th. We unpacked the PODs, and arranged for them to be returned. On October 17th, I called to request delivery of my third POD. To my amazement, I was told that this POD was still in their Fort Worth, TX storage area. Somehow, somebody goofed. I was told that the earliest that this POD, in Fort Worth, TX could be scheduled for delivery to Las Vegas, NV would be October 22nd, five days hence. Then it would take around eight more days for it to be delivered to my residence.

I had planned for the removal of the carpets because my wife is allergic to carpets. I also wanted to tile the floors, and repaint the inside of the house. Because of the delay of the last POD, we were living day to day with two folding chairs, and eating on TV trays. I was very disturbed about this goof-up, and wrote to the President and Chief Executive Office of PODS Enterprises, Inc., Mr. John B. Koch about the breakdown of communication with regard to my third POD, and asked for his assistance to expedite the transfer of the lost POD. I felt that compensation for the inconveniences, the disruption of my remodeling plans, and time lost would be appropriate also.

I received delivery of the third POD on October 28th - eleven days after I made my delivery request. While waiting for the third POD, all my plans were on hold. I received a call from Lorraine **, Executive Resolution Specialist, and we discussed appropriate compensation. She proposed a settlement of $450 to compensate for the company's mishandling of the third POD. My POD charges amounted to about $10,000 so I told her that I felt $2,000 would be better - $200 per day penalty for my time lost and inconveniences. She said she would check.

Several days after, we talked again on the telephone. She offered $600 as a settlement. I told her that I did not feel that this was not appropriate, and declined. If I accepted the settlement offer, then I would have to sign a release, and absolvement from further claims. Regarding their statements and charges, it is complicated to the layman to comprehend. I have read other POD criticisms about overcharging. You almost have to be a CPA. If I move again, I will not use POD Enterprises.

The phone rep was very informative, gave me a lot of options, and explained the benefit of a POD. There was a bit of confusion however in how I wanted the POD delivered. I thought it can be just turned around but the driver said it had to be predetermined when they pick up the POD to be delivered because it's not easy to swing it around to face the other way. But apart from that, it was nice overall. I like how PODS is convenient. Storage facility is not too far from where we're moving. It's pretty much in between where we're at to where we're moving, so it wasn't that bad. I kept one storage unit for four months. It was a 16 by 8, which was too small for what I need. I could've gotten another one but decided not to.

The drivers who picked up the container were awesome. The apartment where I live where they had to drop the POD off was in a weird driveway that had some really low overhanging wires. I told them to meet me at the corner and show them how to get in to the parking lot because they will never be able to move in the POD without clearing the wires. But, they did and they got it right in. It was excellent. Their service was great. Both the drivers that dropped it off, picked it up and then the guy that came back to get it here after the move, they were great. The marketing for PODS is awesome because literally it's doing its job in the driveway where there's a big PODS sign on the side of it with the phone numbers right on it. While I was moving, I had people pull into the driveway really curious about how much it costs. I have, did and still continue to recommend PODS.

The driver who picked up the container was very positive, very interesting, and informative. I was commenting on what a fascinating deal it was. On the drop-off of the second container, one of their trucks broke down so they called me and informed me about it. They asked me if they could deliver the container in a different time instead and it was fine with me. It was a good experience overall. They did what they said they were going to do and everything was safe and nothing was broken. It was very convenient for me too especially that I had a close move over the period of six months.

However, a few days later, I was notified by my credit card company that PODS had billed my credit card company (CCC) the full amount the "day after I cancelled?" I immediately contested the charges with my CCC and called PODS ask them why they had billed me for service that had not been rendered. I contacted PODS customer service and spoke to a rep who stated they had billed in error only because the account had been put on automated billing. I am not sure what that meant, but what I have seen online is that this seems to be a standard billing procedure.

Fast forward a months later, where I received calls from their billing department stating the funds had been retracted twice from my CCC (?) and I am responsible for the resolving this issue. Over the course of the next two months, I attempted to facilitate the resolution of this issue by making calls to PODS billing office. I attempted to call conference reps from my CCC with PODS billing but the responses I got from PODS billing ran the game of "We don't care what your CCC says, we want our money from you" to "We don't care if those funds have been refunded by your CCC to our commercial banks. My report shows otherwise....", to my personal favorites, let's hang up when I have a CCC rep with me online to help resolve the issue of to not respond to my voicemails stating if you need verbal or written permission to speak to my CCC (ah, the old HIPPA game) about this account and issue, let me know and I will provide it.

Now after all my effort what do I get? The most recent call from their billing department threatening collection and a few tokens (after I filed a BBB complaint) outreach from a billing manager who just now graces me with the courtesy of a call back but states nothing else, and now a voicemail from some corporate flunky stating nothing more than she want to speak to me about rehashing the same issues I have been sharing with their billing department for months. In my opinion, this level of lack of customer service must be by design. Have all the burden go on your customers and none on the corporation to lower business costs and shake out a few shekels from tired and or fearful people. Hire unempowered, unaware billing reps who will do nothing except squawk like ill-tempered parrots, "My report says, my report says! Send you to collections, send you to collections!"

I look forward to see what "action" might come of the consumer complaint I filed with the Consumer Complaint Department of Florida's Attorney General Office. Horrible customer service aside, the whole billing without providing service which in my opinion is a violation of the Fair Credit Billing Act or at least some cagey way to step around it, and not some innocuous mistake as one of their PODS reps stated. The things that bothers me most is that while it appears my CCC did initially withhold funds from this vendor, and subsequently return it, this whole issue and waste of time and resources was caused by PODS itself for mistakenly billing my card for services that was never rendered.

We moved from New York to Florida and they stored the POD for about three weeks. When I got where I was going, they dropped it off and everything was perfect like when we put it in the POD. I didn’t have any problem. I called people again and they emptied it out. It was a really good experience and it couldn’t have been easier. I got such a kick out of the way they picked it up and took it out and brought it back and dropped it down. It was a very smooth operation and I didn’t have any complication. I would recommend PODS to anybody moving. In fact, I told all about it to a friend of mine who's about four miles from me and she’s got one now just for storage.

What I tried to do was get the PODS to deliver it one day, load it the next day and moved it off the third day. However, they could only deliver it on a certain day. And then, load and remove the next day. But I was still able to work with them that time frame. They came down to a crunch at the end and it was able to get unloaded. And the driver waited for a few minutes for me to finish loading, so that was nice of them. Although there was a problem the first day for the delivery and they were behind schedule. I had to wait at the storage place for several hours for the pod to come. But I would still recommend them and I'll do it again if I had to.

Last time, I got a quote from them over the phone and got a better deal than by doing it online. I called them for a quote but didn't go through with it right away because I was still waiting for the other person that's a little bit out of Madison that supposedly does the same service. When I went back, I booked it online. Once I got used to online booking, it worked out okay. It was straightforward and wasn't super complicated. I met their driver here and he asked me where I wanted the storage items to go. He walked it over with the mechanical movers and put it where I wanted. And, they did me a favor because I turned it in earlier than I needed to because I had a problem with the City of Fitchburg. Somebody turned me in because they have a right-of-way. So even though it was totally in my yard, part of that land is a right-of-way for the city and Fitchburg said either I move it or they'll fine me.

So I had to rush the job to get it done to make sure I could turn it in sooner. I didn't really give them much more than two days notice and they were here to pick it up for me the same day. It needed to be gone by the next day and they made sure they got it done for me. They didn't have to because based on what they tell on their site, it might take a little bit of scheduling but they got it off my property so that I didn't get a fine from the local municipality. My container was like a small bedroom size and it had a full size garage type door on it. It's a little bigger than what we needed but that was okay. It was furniture and at least I didn't end up having to stack stuff on top of each other. I don't think the next size down would've worked for us. We have more than what we needed and it worked out good.

I waited one more month and on August 16th, I sent him an email to let him know that the credit has not hit my account yet, and I never heard back from him. I went online to pull my account because I want to show that credit and they had disabled my account. I thought how am I gonna prove that they actually owe me a credit if I can't pull it up.

Their delivery and pick up schedule is not in anyway customer friendly. They don't give you the pickup window until after 6pm the night before. So customers can not plan appropriately for the weeks. On one of my MANY phone calls I actually had a representative tell me they don't care if things are easy for their customers, that it is what is easiest for their employees. Our company has ceased working with PODS and will be investigating charges for invoices that were already paid.

With the first driver, I was holding my breath because we have a tree and some power lines but he was able to do it. He also got there early. He even called me and said he was on his way. I also called to verify my last day before I would be billed again. They told me I didn't need to be there when they picked it up but I said I wanted to be because I knew it was tight and if they needed our help for anything. And he didn't have any problem getting it out.

All the people I dealt with were great. The drivers who delivered the PODS were really good and careful. They didn't destroy my landscaping or the yard and nothing actually broke in four times. Nothing was damaged or missed as everything was there. The containers all seem to be sturdy although some of them were dirty. For example, one of them looked like someone had spilled oil on the floor which was plywood. So I basically took a cardboard box and flattened it out and put that down over the oil spot to protect the contents I laid on top of it. The first one I had looked old but the others all looked newer with very clean interior. I certainly recommend PODS and have told other people to go and use them.

Location - I gave them a zip code where I would be moving. They went on and on about how they have locations all over and that this would reduce my final moving cost. They did not store my POD anywhere near my final destination. Communication - I need to get into my POD but was told my access was limited due to the fact that I had not paid my bill. My bill is auto pay and they had an issue with my credit card, the expiration date had changed. They never even tried to contact me about the missed payment, three weeks now. I am sure this was to generate late payment charges. Customer service - Whether online via chat or on the phone their customer service people are very good at giving excuses but not very good at solving customer problems. This is this most dishonest, disorganized group of people I have had the chance to deal with in a long time. Stay away.

I thought it was only incompetence, but having continually called, and continually followed up, I now believe that it is deliberate. Could they have a promotion to bill more charges and pay commission to employees? Or perhaps just add the dollars hoping people won't notice? I can't go to a local store either. All conversations are with the 800 number, the local people only do pick up and delivery. I have reported the potential fraud to my credit card company and am disputing charges. But, not resolution, not even a call back. I have search the web and there seems to be a pattern of similar complaints. This is a dreadful company.

I called several times and told them they needed to come get it, that it wasn't on private property, but in a public space and was not protected in any way. Every time I called, they said it wasn't in their system, and I repeatedly told them it's because they never picked it up. This happened in mid-July, and here it is October with yet ANOTHER charge on the card. I have spent hours on the phone getting bounced around from person to person, and none of them have any clue how to help me. If I owned a company and had a customer that had this bad of an experience, I would simply refund them, no questions asked. I will never do business with them again, through work or personally. Heed my warning and never use PODS.

This is outrageous and ask to speak to a Supervisor who told me basically the same thing so I replied "You falsely and misrepresent yourselves to the Public because you say on your Website you move across state across nation yet you won't go 35 miles north." We were furious and got a U-Haul truck and unloaded Pod into that and drove to house. PODS also wanted $79.00 to pick up the Pod full and another $36 for a fuel surcharge just to take to their storage facility 5 miles away. This company is a ripoff and the Customer Reps. have attitude. Stay away from PODS. They are too expensive and the claims they make on their website are lies. I recommend going with proven companies U-Haul, Penske, Ryder, name brand well known companies and stay away from PODS. Thank you.

The house had been sold, and no one was living in it yet, so no one answered the door, and he threatened to drive off without leaving the pod. I had to convince him that we had spoken to that neighbor the day before, and he was fine with leaving it there, so he eventually did leave it after much grumbling. After all of this, we were somewhat frazzled, and he had just left to go pick up the second pod, when we noticed that he had placed the opening of the pod off to the end, not facing the house, which was not anywhere near the doorway but was a couple of car lengths down the street!!! We tried to get him back to turn it around, but were told he couldn't come back. We had to start packing anyway, so didn't have a choice but to start. He was going to bring another pod later in the day, but he said we would have to clear all the cars up the street in order to get it in, and keep them off the street.

Well, we had no idea who they all belonged to, but knocked on every door trying to get them moved - although the pod guy could not give us any estimate as to what time he might actually arrive with the other pod. AND he told us that he would only be bringing one more pod - although we needed 3 for the move. He said the other one would come the next day. We told him we HAD to have it because the movers were coming the next day, and he said it would be there. Eventually he did come back with another pod late in the afternoon, and left it down towards the OTHER end of the street. So we had two pods, but neither one had an opening that could be easily loaded from the house. That driver was surly and rude, and totally unprofessional and curt and unhelpful.

The next day the movers came, and we kept calling and calling to see where the third pod was. We were assured that it would be there any time. We asked over and over if they were sure it would be delivered, because we were leaving for California the next day, and we only had the movers for the one day. They kept assuring us it would be there. It never came, and we could not get hold of anyone who could help us, or let us know when, if ever, it might show up. In the meantime, we had to keep chasing away all the cars on the street so that if the pod ever did come, they would actually be able to park it.

So between moving and trying to deal with all this, we were on parking duty, frantic that if someone parked there and we couldn't locate who it was, that even if they did end up coming with the other pod, they wouldn't be able to leave it. Not to have worried, because it never came. They had said it could have been as late as 7 pm, so we were on parking duty all that time. Eventually the movers had to leave, and we had no way to move the rest even if they did show up. Which they didn't. My son-in-law had to go ahead and leave because he was starting a new job in Calif, and I was left alone there with no pod and no movers, and no way to be able to leave. And I am 67 years old. We had cleaners scheduled for the next day, and they couldn't clean until the movers were done, and we had photographers scheduled for the afternoon to take the pictures that would enable the house to be put on the market as soon as possible.

In the meantime, my son-in-law was trying frantically to reach anyone who could help - while he was driving, so had to keep stopping in order to do that. I was also trying to reach anyone who could help, but had no luck. I was sleeping on the floor because all the beds and couches were already gone - having been assured that the other pod would have arrived the day before. No one ever called us to give an update, or to let us know what was happening. I was arguing with the cleaners, who had arrived at 5:30 am trying to persuade them to stay - since the photo guys were coming and couldn't be rescheduled, so they were trying to clean around all the stuff that was left, which took them a lot more time, and was not as effective as it should have been. AND we had to pay them extra because of the waiting and the extra work trying to move things around and clean under them.

The realtor had to persuade them to stay, but they had been there an hour already and couldn't even start until we had permission because of all the stuff that was left in the house, and the problem of even getting movers back to finish the job, which we couldn't do until we had the pod. My son-in-law finally did get hold of someone, and the one blessed thing about this whole nightmare, was that eventually they did send the other pod, and that guy was WONDERFUL!!! His name was Doug **, and bless his heart, he came at 7:30 the next morning with the 3rd pod. AND not only did he NOT need us to move any cars, he took the extra time to move the pod in from the side, so that we didn't have to have all the cars on the street moved at all!!! He took one full pod out and replaced it with the empty one, and left it in front of the house with the opening available to the door!!!

Would have been nice to know that it was possible to do that without all the hassle of trying to keep the whole block free of cars!! AND he asked where we wanted the opening to be so that we could access it easily. That made a BIG difference in how fast we could move, and it made all the difference in the world as to the ease and accessibility of being able to load. He was the one bright star in the total mess of this company. He explained that sometimes they can't get a pod available when they need it - BUT they HAVE GOT to let people know that!!! We had planned to be gone and in California by that time, and it was noon and I hadn't even left yet!!

I had planned to drive straight through, but due to the pod not arriving, I had to stop at a hotel for a night, and being a day late, I couldn't get home for work, and we had the extra charge from the cleaners, and the movers who we had to hire to come back after having waited around for a few hours the day before for the pod to come, since we had been promised that it would be there. We ended up losing a lot of money because of the ineptness of this company, and no one ever called us or apologized for all the work and stress and communication nightmare. I would never, ever use this company again, but I would call Doug, and if he was available, it would be a different story.

As it turned out it was 23.5 miles, so they charged my account $24.36 and told me it was because the driver logged 39 miles, what? After I emptied the container, I called them back on the same day and told them to pick it up, they said that they could not pick it up until the next week, 4-days later. But on day #3, I happened to check my bank account and noticed they withdrew an additional $97.41. I immediately called them to question what this charge was for. They said "It's an empty container pickup fee" but could not provide me with a meaningful breakdown. I asked them how much more I was going to have to pay them just to get away, they said “nothing”.

Then I asked them "how much are you going charge me to warehouse the container", their response was "why nothing, it's an empty container". I said "exactly that's my point, why should I pay you to pick up an empty container?" Also, they don't pro-rate anything, unless it's in their favor of course! Their phone system is extremely frustrating. When it comes to discussing account charges they get real short with you. You always know when you strike a nerve! PODS is a ridiculous way to waste your money and time.

I had a direct dial number to the PODS rep. After repeated attempts to contact this specific rep, I ALWAYS got her phone message. I left two phone messages asking for her return call. The last message was left on Sep.6, 2016. Also followed with an email reply on Jul. 3rd 2016 explaining the phone messages I left and asking her to call me... And left my phone number (again). NO REPLY WHATSOEVER.

On July 5, 2016 I again called PODS. I explained the ongoing saga and after much discussion (and stating I did not want the current so called "Customer Resolution Specialist" to be involved) a new incident number was assigned. This PODS rep advised that it might take 3-4 weeks for someone to get back to me since they would be starting over. Sept 8th I called since I had heard nothing from PODS... Neither phone call nor email. They told me the incident was closed. This is the same crap they pulled on the first incident report. My warning is make sure you get ALL the CHARGES associated with your planned move. I think its a SCAM!!! NO ONE GETS BACK TO YOU, and they put you through about 7 different people that are giving you the runaround. Never use their services again.

I had a direct dial number to the PODS rep. After repeated attempts to contact this specific rep, I ALWAYS got her phone message. I left two phone messages asking for her return call. The last message was left on June 22, 2016. Also followed with an email reply on June 23rd explaining the phone messages I left and asking her to call me......and left my phone number (again). NO REPLY WHATSOEVER.

On July 5, 2016 I again called PODS. I explained the ongoing saga and after much discussion (and stating I did not want the current so called "Customer Resolution Specialist" to be involved) a new incident number was assigned. This PODS rep advised that it might take 3-4 weeks for someone to get back to me since they would be starting over. Sept 8th I called since I had heard nothing from PODS....neither phone call nor email. They told me the incident was closed. This is the same crap they pulled on the first incident report. My warning is make sure you get ALL the CHARGES associated with your planned move. I'll let them keep their money........but never use their services again.

But other than that it just all went downhill fast. I needed to change my final delivery address two times just because I couldn't get a permit for the street parking. So I tell PODS customer service well in advance and they update my order. Seemingly without issue. However, during this process I received about 15-20 NEW invoices which just confused the daylights out of me. I was overcharged multiple times ($600+), I received a past due bill (even though I'm on autopay and already paid in full). Hmm... what else? Oh right, after spending an hour on the phone trying to figure out why I was quoted one price and charged something much different I was told that a supervisor would call me to discuss. Guess what, they never called me! Surprise! Oh yes and the girl I talked to seemed to think it was unreasonable for me to think that I should be paying the price I was quoted and not the higher bill without any explanation.

Let me not forget to mention that yesterday when I wanted access to my POD they told me that my POD was already marked as emptied and completed. UM WHAT!?! So even though I spoke to someone else not more than 3 days ago and confirmed I'd have access to my POD until 9/15 they tell me on 9/7 that it's gone. Luckily it was just a system error, but damn people get it together!

NEVER, EVER USING PODS AGAIN AND I SUGGEST YOU STAY AWAY TOO unless you like being overcharged and responsible for watching them like a hawk to make sure you get what you originally paid for!!! What a waste of time and money! I've never had to contact customer service for one order of anything in my life. And to be honest I don't think the company would have done anything about the mishaps if I didn't stay on top of it. Why would I ever trust them in the future? No thank you. So many better, less strenuous competitors to go to.

Got an email saying my card did not go through for the pod drop off and that I needed to call. So I called and was put on hold a few times and talked to a few different people. I was told no drivers can receive any cash. I told this rep what the first rep told me, "Oh well for me, no cash to the drivers." I told this rep that the funds would not be in the card until the day of drop off. I was told no problem just call the day of, first thing in the morning and that would be fine. So, that was the plan, I would call the day of with the cc info to get the pod delivered.

Received a call this time from a creditor from PODS and she told me the pod cannot be delivered until I made the payment. I told her that I was told I could pay the day of and she said no, I can't do that. I explained to her that I was very unhappy and that the reps are dishonest and telling customers whatever they want to hear to get the business. I then paid with a different cc to get the pod delivered and I was very unhappy.

I called to have the pod picked up and they could not pick up until about 12 days later. The month for the rental ended Sept 12th and the pick up was Aug 30. When I called for the pick up I was told I could not have my rent prorated and I had to pay the full month for the pod. That means I am paying for 2 weeks worth of rental and I don't even need or have the pod and they can go ahead and rent the pod again to someone else. Almost like a double dip. Needless to say I was not happy AGAIN.

5. Called to talk to a supervisor or manager to see about getting my rent prorated. It was a team leader I got and I explained everything to her. The cash, the credit card and the late pick up etc. She told me that all the calls are recorded and that she would listen to all the calls and get back to me. She seemed nice enough and I was very frustrated I had to tell the whole scenario again to another person. I was also told that some places offer prorate, but others don't. WHY???

Received call from the review lady and she said that there was nothing said to me about the prorate of the pod. I told her that there were other complaints and that all of them were to be addressed. She said that the only thing on the incident report was the prorate request. I was about to explode from anger. She said she listened the whole recording and would not address the cash discussed at the time of the first phone call.

PODS will stand behind their disclaimer that is played at the end of every call and if you don't go back and ask questions to the reps you are SOL. They hide behind that disclaimer no matter who tells you what and apparently it's OK to lie to the customer and tell them whatever they want to hear and no matter the inconvenience or frustration it causes. Since I am in an area that doesn't prorate and because the disclaimer was played at the end of the call I made the rest is basically a big ** you to me. NEVER again will I use or recommend this company... Be very careful of what you are told vs what they actually do because you will be very disappointed.

The worst is the scheduling. I called on 8/17/16 to have my PODS picked up from the new location, and it is 9/3/16 and I am still staring at a pod in my driveway. I have made multiple calls, and finally they should be picking it up day. Not to mention they continue to charge me storage on the pods, when I am no storing them for them for crying out loud. Brittany in billing is so rude, she had attitude from the moment she picked up the phone, talking over me, cutting me off, and yelling. I have never been so disrespected by anyone. Never again. I was one day away from calling police to have the container removed from my property.

Trying to be civil we went through PODs claims process asking to be reimbursed for items stolen (over $20,000) and refunded any money we had paid them for their services (we paid them over $7,000). When we received PODs offer it barely covered a 1/4 of the monies we had paid them for their services nonetheless for items lost.

Please do not use this service! PODs claim no responsibility for anything they do. While I know I was only one in probably hundreds this happen to, do you want to be that one? PODs has hundreds of terrible reviews on their responsiveness, but I saw nothing about PODs getting broken into. Obviously some major incompetence going on at this company. There are too many other similar services out there who will back up their services, and not take any chances with your personal items, to use PODs.

Our POD did finally arrive on 8/22/16 as promised, and to our surprise POD charged us ANOTHER month of storage for a period of 8/17/16 to 9/17/16. This is absolutely ridiculous to be charged more because they could not deliver the POD on time. On top of this, when we were first booking the POD we were not informed you are actually charged 300 dollars a month for simply RENTING the POD. This is not a charge that starts when your POD enters storage, but rather the day they deliver it. Complete lack of good customer service, and no real explanation of the charges that we would incur by having it delivered slightly earlier then we needed it. Just for an idea of people considering using PODS, consider this, it cost us over $2000 to move from Lansing, MI to McHenry, IL, just over 5 hours distance. If we had used a full service moving company it would have been just a couple hundred over the PODS price. Would not recommend to anyone.

The icing on the cake, is that PODS reached out to us after we filed a complaint and in the end would not reverse the extra 300 dollar charge, but instead offered a $75 dollar refund to our card to "make it right" in the fine print of the form they have you sign. They ask you to remove all negative statements about them on all websites, including ConsumerAffairs. What a joke, me being able to warn people about PODS before they get burned too is worth a lot more than $75. Be warned.

Flash forward to today when I called to schedule my POD delivery for 4 days (9/2) from now and am informed that the earliest time they can deliver is (9/7). Apparently it is their busy season and they are unable to deliver more than a certain number of units in a day. This is reasonable but as a customer I should have been informed at the beginning that I needed to schedule 1-2 weeks prior to the desired delivery date, not the 3-5 day time table I was given. When I explained my situation, the information I was given before and the fact that I have to go through the city to get a permit for the unit to be delivered I was asked to hold so the service provider could call the location about getting my unit delivered sooner. I was on hold for several units before the provider got back on the phone and informed me that he would send an email about it and would go ahead and schedule the later date just in case.

I proceeded to give him the address it would be delivered to (something I had done when I first ordered the unity) and again expressed my frustration. I was then asked if I could pick up the unit myself, which I am currently unable to do. He then asked me to hold so he could see if there was anything else they could do for me.

Once again I was on hold for several minutes at which time one of the senior service providers picked up the phone. She asked me what date I was looking for, if I had already been informed that this date was unavailable and stated that she could email the location about getting the unit delivered sooner. I was then informed that the 3-5 day window that I had been quoted before had an addendum attached to it. The addendum was 3-5 days if available and therefore they recommended that customers schedule things at least a week out (none of which I was told when I ordered the POD). She once again asked me for all of the information I had just given the previous provider, making me wonder why the information was not already entered into my account.

Finally I was then asked to call PODS back in 2 hours to see if there had been any changes to the calendar because they are unable to call out and would only be able to contact me by email. She then asked if there was anything else I needed, being somewhat stunned with her tone of voice and how the situation was being handled I said no, at which point she told me to have a good day and hang up. I am by no means pleased with how this company has treated me.

I am now looking at 6+ days in my new apartment with no furniture and having to start my next semester of classes with nothing. The senior service provider (who did not give me her name) maintained an annoyed, irritated and superior tone of voice during our whole conversation and made me wish I could pick up the unit myself. I do not recommend this company. In fact at this point I wish I had rented a U-Haul truck and driven the 24+ hour road trip up with my belongings from Florida to Minnesota. After my unit is delivered I will add/edit what condition my belongings are in.

According to their website we were to receive our property between 8am-11am this morning. Never happened! Actually - I logged into our account tonight and it says "delivered to the location". REALLY??? It's not here. I call every day and am told the same thing every day. Meanwhile I continue to have my credit card charged for August and September storage even though I don't want it stored there. I want my property!!! What can be done? Call police for larceny? Hire a lawyer? By the way it was supposed to be delivered to Leesburg, VA which I see is already an issue for another consumer!

In addition to that he said that there is nothing they could do to help and that we simply had to wait. Basically, our PODS and our entire belongings picked up by PODS went missing and we had no way to locate them nor to get some sort of resolution, except for waiting. Today, on August 11th, we received another notification indicating that the PODS will not be delivered on August 12th. Instead, they will be delivering them on August 20th. No explanation. Nothing. In fact, we called PODS and they are not answering or returning out calls. I moved into a house, but cannot decently live in it, as I have no furniture, kitchenware, clothing, etc. My life's savings and items acquired by me over the course of my adult life were stolen / are held hostage by PODS.

I had to incur expenses purchasing inflatable mattresses and disposable items. I am absolutely desperate and will be calling law enforcement reporting theft of my life's worth of savings by this disgusting and crooked company. Moreover, I will start an online and social media campaign and build a web-based platform for sharing these nightmarish experiences to ensure that no one suffers the way we do. I will champion a class action lawsuit to make families impacted PODS will get compensated for the misery they had to endure.

Fast forward to pod delivery on a Saturday: It's delivered on time. We go to open it and the door is jammed. The scooter we had packed at the end jammed into the door. I called, they said, "This happens all of the time." They send out a service guy on Monday. He comes. He told us we should have loaded a mattress last. He always tells people that (no one told ME that or I would have!!). He goes to extraordinary lengths to shift the contents to the back. And hour later nothing happens. He leaves. I call pods. I'm just weary by this point.

The woman asked me if I jiggled the handle to the door. Um... anyway. I asked her the price for a replacement door. She told me I shouldn't have loaded a scooter. There was some back and forth because I was upfront about the scooter when I ordered the service (they record everything, they should know! ). Her suggestion - take the pod to the storage facility an hour away. They will do the same stuff, maybe take off the door, which we are responsible for. But first, they want to lift up the pod and drop it on its side a few times, seeing if they can force our property to settle (smash into pieces). Once our pod is open, we have to load it into a truck and take it home.

I asked her for the cost of a replacement door. She told me she didn't know, but they would pick up the pod... we're going around in circles now. My point is that if they are going to cut the door and charge us for that, it would be better to do it at our house than to make us hire movers and a truck to pick our stuff up from their warehouse. If the only other solution is to damage our property by dropping the pod... I'd rather they just start with cutting open the door. This issue is still unresolved.

If I had been told that we needed to load the mattress last, I would have. If I wanted to hire movers and a truck, I would have. I hired a service that is supposed to help me move... not make it more complicated. PODS seems to be a great company if you have a smooth move, but as a PhD student, I'm noticing that no one ever has a smooth move. There are always glitches and problems and mistakes, and PODS is not equipped to handle those. I do not recommend this company.

Original Review: Aug. 8, 2016

I had a great experience working with the Birmingham office. Their drivers were great and I have no complaints with them. However, I am extremely dissatisfied with the fact that I received an inaccurate quote (which I used to budget my move and house), and was subsequently charged more for the move I had asked for in the first place, but almost another $100 for them to fix their mistake. It was then almost $200 more than the move I had originally requested. I will not be recommending this company to anyone I am associated with, but instead deterring them. I wish I could recommend just the Birmingham office, but if corporate office can't provide sufficient service, it ruins it for the local office.

Original Review: Aug. 5, 2016

I was pleased with this company until it was time to redeliver my pod. I had the pod delivered on the 3rd of the month and picked up on the 5th. When I called and made arrangements to deliver the pod, I inquired about the billing for the month and was advised that my date to be billed was the second however, I would not be charged because my initial date to have it returned was blocked out. Imagine, my surprise when my card was charged and when I called I spoke to several people and each person advised they would make a note on the account which my account was never credited. I had my pod for almost two years and can honestly state that I will not order from them again and I will make sure to advised all my friends to stay away.

The company picked the PODS up 4 days after they said they would which made our new homeowners VERY upset since they couldn't get into the new home they closed on and empty their moving trucks. The supervisor MICHELLE said that she would credit the delivery fee for all of our inconveniences, yet when I called back days later to ask why I have not seen the credit, nobody knew that that was ever said and there was no "proof". Please do yourself a huge favor. Spend a little more because in the end the headache, money this has caused, and stress is not worth it.

It has been over a month and no contact has been made. When attempting to send mail to the customer service person, an out of office message stating they were out of the office, but no expectation of return was indicated. I guess now that they have our money they have no further use for us nor are they concerned with even the appearance of providing any kind of customer service. The door was so defective that my wife had to show the driver who picked it up how to get it to close.

In my case, this amounts to a staggering $905 in the difference between the price I expected and the price I am now forced to pay, because I changed my final delivery destination. The associate who set up the contract never explained these terms or documented them in the contract; to me, they seem arbitrary, excessive, and borderline fraudulent. I wrote a letter to PODS and cc'd the Better Business Bureaus in Florida and California documenting my concerns about the incomplete information that their associates provide when setting up contracts.

I spoke to three or four supervisors and nobody could do anything to get my PODS on the day I requested. They did say that if my PODS would have been stored in Montgomery like they said there would not have been any issue. THEIR FAULT! So they put in an account review and some guy called and stated they lost the 2:15 min call I had with them. He credited my account $100 dollars and said basically take it or leave it and he didn't have to give me anything. So I accepted I was getting my PODS on the earliest date they said. I moved my entire family down the day prior because all three PODS were scheduled to be delivered. They only delivered two of the three and stated the other one was never scheduled. I asked if someone could just please contact the Birmingham facility and see if they can make an exception and deliver it the next day but was met with the standard "that is not our policy or procedure."

I had to drive my family back to my parents house to stay with them for another week because the one POD they didn't send is the one with all of our furniture. It is taking them nine additional days to deliver my last POD and I'm having to take more vacation time off to unload it. They also charged me for an extra month of storage because due to their mistake the PODS were in storage for more than 30 days and they don't prorate monthly storage fees. I will never use this company again. They have ONE job, to deliver/store PODS and they can't even do that right. WHEN they make a mistake, and they will, they will not fix it. They will tell you to submit an account review and someone will get back to you in 3-5 days. Not one time did I call them and spend less than an hour on the phone. If you ask for a supervisor, they put you on hold for half hour and then come back on stating they are busy.

You have a billing problem? "We'll call and leave a message and have them get back with us. You can call and check back in with us." NEVER RESPOND. You have an issue with the fact that your pickup got moved back 2 weeks randomly? "Let's call and get to the bottom of this!" NEVER respond. SUCK IT. We'll come when we want to come. This is a classic case of the left hand not knowing what the right is doing and it works perfectly for them. They never have to be accountable for their actions and if something goes wrong the only person that is inconvenienced is the customer.

Oh and guess what?! They're charging you for that time too so they actually benefit from their own incompetence. Want to argue? "Oh let's call the location and see if they answer and willingly give you your money back." NOT A CHANCE. I wish I could physically shake anyone interested in using PODS as a service to try to get them to reconsider. The convenience of having the POD is VASTLY outweighed by the way the company is run.

When I called to have the POD moved, I was told first that the zip code was not in their service area and then once I was again passed from person to person and from on to off hold, I was told that they were going to charge me another long distance move to the tune of $920.00!!! Recounted my early experience and the quote I was given, but they somehow had no documentation of that and were now charging me yet ANOTHER fee to move the POD 'long distance' - but the POD was only moving 80 miles and had moved twice that in the initial move. Crooks, bandits, total dishonesty. Terrible terrible - probably the worst customer service I have EVER encountered.

Total disregard for customer's interest and wouldn't let me talk about my experience, just kept telling me that there was nothing they could do and again - for some reason. Had no record of my initial quote/call. Funny how that happens and benefits them. NEVER EVER EVER use these people.. EVER. Shady business practices. I would give NO stars, but since 1 is required.. they get 1. Now I have to rent a truck and go get my furniture from the POD because they wont honor my first quote and are charging me TWICE what I was initially quoted!

Original Review: July 15, 2016

I placed an order for a pod container Dec. 2015 and the person that set it up told me how much I had to pay and that amount covers them to bring the pod, pick It up and bring it to my new address when I call them and tell them my new address so all I have to pay is my monthly bill. Well July 13 I paid my final payment and wanted to make an appointment for them to bring my pod to my new address, the lady on the phone told me I had to pay a $90 delivery fee first that I was unaware of so I told her, "They said when I first got my account I did not have to pay a delivery fee," so she told me, "Well, that's only if you stay in the same zipcode." (Really?)

They never said that to me when I first got the pod. I can't believe they didn't tell me that in the beginning. They are scamming people out of their money. (I want my $90 back.) They have poor customer service skills. And then when I set up my appointment for them to bring it, they said 3 hour window is 12:45-3:45. Never showed. I looked online a couple hours later it said 1:30-4:30 without even notifying me. Never showed then I looked again and it said 2:45-5:45. I had enough then and I called and had a fit so they finally brought it at like 4:30. I would never use them again. I went through hell to get them to bring my stuff. I wouldn't recommend them to anyone.

Updated on 8/19/2016: Hi. I put a review on here not too long ago about a payment. They were refunding me. Well they finally contacted me from the resolutions department after my review on here and the lady told me they decided to refund my 94 dollars back and she said "I will send you a release form through email. Fill it out, sign it and fax it to me and your money will be on your card after I receive it ". Well I did everything she told me to do. She emailed me Aug. 2 and said she received my release form and your $94 will be on your card within 7 days, so I went on Consumer Affairs and said the problem was resolved because I really thought they would give me my money back but I still never got my money.

So I called customer service after 7 days and told them my situation and he said the money was released on my card Aug. 1 and I said that's not true because she just got the release form Aug 2, it didn't make sense so I called again and another customer service rep told me I was never charged $94 from the get go. It's too many different stories. They are playing games with me. I don't know what's going on. If I was never charged then why did she send me a release form for a refund? And why has say it was released Aug 1? They won't let me talk to anyone. Every time I call it's a different lie. These people need to be stopped because it's not right what they are doing. I need to talk to someone to help resolve this issue because I want my money back!!

Blankets and locks were not inside PODS as ordered; however, we are being charged for the use of the items When we decided to go to Winchester to self load the PODS and move ourselves, we were told a POD is actually missing. PODS has searched for the unit for four days and has not located it. During the past 5 days, NO ONE from PODS has made a contact to us to give us an update or tell us how to proceed. They just keep saying it should be there.

We have spent in excess of $3000 in overage moving expenses due to errors by POD agents. PODS has automatically pre-billed our charge card for storage for 7/14-8/14 even though we self loaded the 2 PODS they found on 7/10. We purchased insurance on the POD but have been unable to get a call back from the number provided. We used PODS 5 years ago with no issues. Something has really happened to this company in that period of time. Each time we call, we get a different agent and have to start this explanations all over again. Even though supervisors were emailed about the problem and called, they have not reached out to us.

July 2. My POD was scheduled for delivery during the window 7:30-10:30 am. Checked online and it was rescheduled for just one hour later. Received a call at 3 pm that they were picking up my POD from a storage center for delivery. Never came on July 2. July 3. I check my email and see that there is a note: "Thank you for contacting us about your order. As you requested, your order has been updated." I logged in to view my rescheduled time window of 8:30-11:30 am on July 3. At 5 pm I called the national calling center who tried to reach the local office - no answer. She advised that they are out for delivery and would deliver all PODS until finished by 7 pm. Never came on July 3.

July 4. Holiday. I checked my email. No new email. I logged in to discover that my POD is "at the storage center". Next transport scheduled: "None scheduled". Estimated time of arrival: "TBD". Called the national call center and was forwarded to the complaint response line. I was asked why the POD wasn't delivered as if the delivery crew had been in communication with me. They have no notes from the delivery crew and no information about why my delivery has not been rescheduled. I was told that the next available date is July 14th and that there is no way for them to schedule earlier without confirmation from the local office which cannot be reached.

I'm leaving the country for a new job. Had planned to store with PODS for two years. Now I have no mover, no moving truck, no storage and will have to change my plane tickets, negotiate a later move-out date with my landlord, rearrange my temporary accommodations, extend my rental car (sold my car), etc, etc, etc. Delivery dates with PODS are wildly unpredictable, and the PODS customer service can't do anything to reach the delivery crews, check on the status of delivery or reschedule for a reliable date. I'm not even convinced that a storage POD is available for delivery (nor can they confirm this). Don't take a risk on this company.

Another thing to consider is if you have a driveway that slopes, they will probably not be able to deliver your POD. One guy tried, will give him credit. That is something they don't tell you. You will hear they have a portable moving device to deliver the POD if they have to deliver it from the street. That option did not work. I had to end up paying a moving company to go to the storage facility, unload the POD, load it into the moving truck and deliver it. Another $700's later I had my stuff. Customer service failed to notify the local facility that my wife had called to arrange the POD pickup. Thankfully we had a good POD representative at the storage facility that worked with us or more expense to pay movers for a failed pickup. Thank you Rebecca... Think twice about using them is my advice. They will never get my business again.

Well, just got another email, called back in to what the update was, now they're saying it won't be delivered FOR TWO WEEKS. What are we supposed to do until then??? Sleep on the floor??? My one year old has no place to sleep, we have none of our things. They obviously don't care, because we already paid the fees. This has been the WORST experience ever. We will NEVER use @pods again and will warn EVERYONE against using them. GIVE ME MY STUFF BACK!!!

Original Review: June 24, 2016

I've had my share of bad customer service and/or not getting my money's worth but PODS takes the crown for both! We are moving but needed a temporary solution to store our belongings for two weeks while we wait for our other home to be ready. I was able to go online and schedule my initial drop off, which was easy, but it was downhill from there. On the site it has you select where you want them to drop the POD, since you're not required to be home, so I selected the little picture from the ones they provide and left specific instructions on where it needed to be... directly behind our left side garage door. We have split garage doors, so you'd think this would be a no brainier. Placement was important because we have a vehicle parked in the garage on the right side and we have a left side driveway that leads to our back garage that also has cars, so this has to remain open.

When I arrive after they dropped off the container is about 4 feet too far to the left and is partially parking my back driveway. We are not able to get our cars out without driving through the yard now. I call to let them know they placed it over too far and that I need to have them come move it as it's blocking a driveway. The first rep I spoke to was instantly rude and said regardless of the issue, it would be a $100 charge for them to come back. I tried explaining they placed it wrong and it was blocking my cars but she didn't care. She was rude and just kept putting me on hold and every time she came back she said there was nothing she could do but charge me money to fix their mistake. It had been about 30-45 mins. of holds by this time.

I decided to simultaneously call them on my husband's cell phone to see if I could speak with someone else. This time I was able to get someone right away, explain my problem, and in 10 minutes was told they would schedule someone to come out and move the container and that while they would have to charge me, they would also issue me a $100 credit to cover it. Next day came, no one showed up. Called them back and was put on hold 3 times while they kept telling me they were checking on my order. 30 minutes go by and this person ends up hanging up on me and the phone automatically rings to another rep. This rep was instantly able to tell me that the move was scheduled for two days later, not the next day. I tell them that's fine and he says they will definitely be there the next am. Day 2 comes and goes and no one shows.

I call back again on the 3rd day and someone tells me it was in the notes that I wanted a move, but that no one actually scheduled it with a facility to come have it done... Really??? She finally schedules me for the following day and I actually get a confirmation. So that was my customer service piece. Let me describe the container... An unfinished wooden box with a plastic top that is not sealed. The box itself looks very worn and I will be lucky if no rain gets in here over the next two weeks. And by the way, unless you read the fine print, you will be deluded of what you can actually store in these boxes. They are only meant to hold a "portion" of a 3-4 bedroom house. When selecting a size from their website it says a 16 ft. container will hold a 3-4 bedroom house worth of items.

I get the POD and look inside and immediately know this is too small to hold much at all. Luckily we didn't want to move everything and sold a bunch of our big furniture beforehand. It wasn't until I went to the FAQs that I discovered these are only meant to hold select items and that everything may not fit. You are responsible for assessing the size and sizes are approximate as these are wooden and some measurements may be off. This is per their website when you search FAQs. Funny thing is, once it's delivered you cannot cancel for a refund. So your assessment of something you've never seen and can't go to a place to see better be pretty good.

Overall this company is a joke. They hook you with a fancy website and easy online scheduling, then show their true colors when your item is delivered and you see it person or have to contact customer service. Good luck with speaking to someone who wants to "service" you. It was really making me wonder if they play a game by putting you on hold for so long that the system has to hang up and transfer you to one of their peers. $750 down the drain..

Fast forward a week later and I'm receiving charges to my bank for transportation, mileage and delivery again - all while the POD is still sitting in my driveway. These charges were higher than the original charges and when I called them for a refund, they only refunded the original, lower, charges. Over an hour on the phone with billing reps, customer service reps, supervisors, and managers who refused to see that they owed me anything. I was eventually forwarded to someone's voice mail who would "call me back in 24 to 48 hours." After reading the other reviews here, I guess I'm lucky that they only robbed me of $155 for service not rendered. I will be filing a complaint with the BBB as well. If you do choose to use PODS service, do not give them your credit card; pay mailed invoices only. They see having your credit card number as a license to take whatever they want either through policy or their incompetence.

Original Review: June 15, 2016

I spent over an hour on the phone with PODS customer service representatives over multiple calls to learn as much as possible about the approaches and policies that they used before we signed up for their services. We asked every possible question to ensure we knew what we were signing up for and decided to move forward with PODS. Now, they have our things and are going to charge us either 1/2 or a full extra month of storage (depends on who you talk to) because of their lack of availability to pick up their equipment. We were explicitly told (knowing that we would be a little outside of the month we have to pay for) that we would have a 5-day grace period.

I called yesterday (with it over two weeks in advance, I was told to call at least 7 days in advance) to schedule our delivery and was told that because they aren't available to pick up our PODS until 7 days AFTER our requested delivery (we only need them for a day to unload) we would be charged an extra 1/2 month of storage (~$250). I contested and after being on the phone for an hour was told that an email had been sent requesting that our PODS get picked up sooner and I should call tomorrow (today) to find out the result. I called today and there is no email response, so I was told to call again tomorrow (after waiting on hold for 15 minutes to get through and taking 15 minutes to explain what was going on to the account representative).

The representative today transferred me to someone at a "higher level" because I didn't want to have to keep calling every day, who after me talking for about 30 seconds, interrupted me to tell me that I would be charged the full month (not 1/2 as I was told yesterday). It turns out he had no idea what the real issue was that I was calling about and was told by the first representative that I was trying to get a longer grace period (which I'm not). I'm trying not to be charged for "storage" when my PODS are not being stored (they will be at my house) and will be empty and ready for pick up, but PODS isn't available to pick them up. I heard again today how there is nothing they can do, blah, blah, blah. This additional fee has nothing to do with my needs or requests as a customer and everything to do with their availability as a company, which was never explained to me in the extensive questioning I engaged in before we decided to go with PODS.

Between being sold a bill of lies from the customer service representatives upfront to being treated like trash by three different representatives in two days (and being hostage to whatever they are going to do as they have all of our belongings), PODS is the absolute worst moving company I have ever worked with. I've lived in five different states across the east and west coast and have a lot of experience with long distance moving. I've never had such a poor experience with anyone. I will NEVER work with PODS again and highly recommend that no one else does either.

UPDATED ON 08/23/2016: I wrote a complaint here in June about PODS (see Kara from Denver). That review centered on the first major issue I had with PODS, an extra month storage charge that was unjust. I also filed a complaint with the Better Business Bureau and within a couple of days received a call from Clearwater FL stating that I would not be charged that extra month. Super. I thought it was over. Oh no. I was charged the extra month in July. I called to have the charge removed. It was removed. It's now August and I just got an email that my account is overdue.

I called PODS and they said that I have to pay it. I lost it and now they are saying I don't. It's so frustrating. This all should have been resolved in June (or better never happened to begin with), but now I've spent over 2 hours on the phone trying to deal with this BS, including changing my credit card number so they can't just charge me. And I'm still not confident that it is resolved.

So, the second horrible thing that happened with PODS has also not been resolved and I've been told by PODS that it's "highly unlikely" that it will be. On June 14th I called to order the delivery of our PODS to our new home on June 30th. In that call I explicitly asked to have the PODS delivered to our street in front of our new house and also explicitly asked if we needed to get permits or if there would be any trouble with the city to have that done. I was told we were all good.

On June 29th I received a call from PODS telling me that there is a long standing city ordinance in my new city that does not allow PODS to be placed in the street. The man on the phone said that he didn't know why they would let me order to have them placed on the street to begin with because it's hasn't been allowed in my new city for the last 12 years he's been working there and PODS is well aware of it. So, we had to scramble to figure out what to do. Because we were told on June 14th that we could have our PODS placed on the street, we set up work to be done on the house that required the use of our driveway, so it was no longer available to us for the PODS delivery. If we had been told about the street issue when we inquired we would have been able to make other plans, but on the 29th, it was too late. The PODS could not be delivered to our house.

So, we ended up having the PODS delivered to my husband's new workplace, renting a Penske truck and hiring movers for extra labor. The total cost to us was $764. This was for 9 hours of labor and the truck. I filed an incident report with PODS on June 29th seeking reimbursement for these costs. I was contacted by PODS and was treated very rudely and told that it was my fault, blah blah blah. I lost it and insisted that they listen to the call on June 14th. The representative listened to that call and called me back offering me $471 dollars. He said that because we would have hired movers anyway, they won't pay for the full cost of the labor, but only half. I was furious for how I had been treated and for this extremely insufficient offer.

Unloading PODS into a moving truck and then unloading them again at our home is so much more work than just unloading PODS straight to our home. There is no way the labor of having the PODS unloaded at our home would have been more than 2 hours, but PODS was only offering to reimburse us for 4.5 of the nine hours.

After such a difficult time with them and no flexibility on their behalf to be reasonable (let's face it they should be paying me back for the whole $764 for all of the inconvenience their mistake caused as well as the extra stress on all of our possessions that had to be moved an extra time), but even by their own policy of only paying for the "extra labor" incurred, I should be getting at least $634.

Clearly I'm not going to get anything working with PODS (they actually don't work with you) and so now I'm considering small claims court and would quickly sign onto a class action suit. I've never had a worse experience with any company. I've never written negative reviews about companies online and I've never filed complaints with the BBB. PODS has inspired me to do all of these things because they are so completely awful. They are the absolute worse and even when I decide to stop worrying about this BS and move on with my life, they keep coming at me with their incompetence and horrible customer service (e.g. the email this morning tell me that my account was overdue, the representative on the phone telling me I still have to pay, etc.). It just never ends. Spare yourself the grief and go with another company.

The next day my account was hit for a charge I did not authorize or was even told would happen in the amount of 317.92. I called and asked about the charge and I was told by customer service that when I arranged for my POD to be delivered to my new home that I did a deal breaker from my original agreement. Apparently I agreed to have my POD stored in their facility for three months; of course I never agreed to this or requested this. I was told that a call review would need to be done to make sure all that I said was correct. I was told the call review would take 72 hours, we are going on three weeks.

In the meantime my POD was picked up from my current home and moved to my new home and a charge of 92.00 hit my account, two days later I was done with the POD and they picked up the empty container and again a charge hit my account in the amount of 97.41. In total for a POD I had for a month and never was once stored in their storage facility I was charged a grand total of 745.47. I could have hired movers for this price. I am still waiting on the completion of the call review but I am very discouraged with PODS moving and Storage. I would not recommend this company to any of my friends or family.

I wish I had read the reviews on PODS. The negative reviews are 100% accurate to what I experienced. This company took hours of my life from me at a time when I should have been with my sick loved one. I used U-Pack previously. No issues with them, outstanding customer service, no incorrect charges. Look at all the negative reviews on PODS -- the company doesn't care! They don't care how they hurt people. They are so dishonest! And how do I get my property back??? They just lie when I call and say it will be delivered and it doesn't get delivered. Do I file a police report for stolen property at this point?

Well as of the email my goods are still in the middle of the road to be picked up on the 1st of June. I have now been informed my belongings are not to be delivered till June 9th. The case has been escalated to the CRT team at PODS however I do not expect any resolution to my issue. Warning to all consumers DO NOT UNDER ANY CIRCUMSTANCE USE THIS COMPANY EVER!

On the day the pod was to be delivered we had not been contacted about a delivery time or any information was given at all. We had to call their office twice to find out that they in fact had no PODS available, and did not know when we would be able to get a pod. They told us they would look into when a POD would be available and that we should call back early next week for an update.

After another two phone calls, we found out that they had never planned on trying to find us a POD early next week. Instead, they had submitted a request for a full refund and were going to cancel our order completely. Only because we did not trust the answers we were given did we find out that we would have been left in the lurch. It was then explained to us that their system is not working.

It shows they have multiple PODS available for the Tucson area, but when they call the manager of the Tucson office he has zero available and had no way of knowing when he would be getting more. We were then told we weren't the only ones scheduled to receive PODS today; that 4 or 5 other customers would also not receive their containers, but they just hadn't found out yet. Though they could give us a full refund, they told us there was nothing they could do for us at the moment and we would have to completely cancel our order and could try again next week to see if they had any left.

Disgusted, we asked what they recommended we do? Just cut our losses, contact another company and hope they still have containers at the last minute. Their response was "basically, yes, I think that is all you can do." The customer service representative was very nice and helpful, and she told me she had reported the issue to multiple managers because it was ridiculous. I am thoroughly disgusted that we signed a contract for an item, we're already charged $500 for an item they never had available for us, and that they apparently found out this Monday (May 22nd) that they had no PODS in Tucson and no one contacted us to let us know. In fact, we had to call four times in one day, talk to many different people, just to get a straight answer out of someone. I feel cheated, mistreated and disrespected and I know there are 4-5 other people in my area who are about to feel the same way.

They include future charges on my invoice 2 weeks before the actual charges are effective. Ex. my monthly rental time started on the 28th of the month. On the 14th the next monthly rental charge is already on my invoice. Also, if you keep the container for one day into the next month, they charge you for the full month! Be sure to schedule your pick up of the empty container well in advance to make sure it doesn't go into the next month. This company is terrible and that is obvious by the one star rating!

Similar to other reviews I've recently read on PODS, their customer service is not customer service at all -- they are only people trained to tell you that they will take care of the problem, and then do nothing. When I finally called the office of the CEO, they put in touch with a service representative who said she could help. Her name was Tia **. While she did work hard to get the issue resolved, it was not to my satisfaction and ended up costing me $1,975 in additional moving expenses because I had to pay the moving crew time and a half to sit around doing nothing on the day of the move waiting for the second POD to arrive.

Then, when I asked PODS to cover that additional cost, they offered me ~$475 as compensation (even though I showed them all the receipts and showed them what their issue caused me in terms of additional out of pocket costs). After several calls with Tia **, they would not come up from the ~$475 offer. I haven't decided if I'm going to take their offer yet. I may decide to take them to small claims court. Regardless, PODS is clearly not a company of integrity. They are very, very poorly run and I would stay away from them. I will never use them again and will tell everyone I know that they are not a company to do business with.

I had my movers scheduled for Thursday and was planning to be out of town on Saturday and Sunday. Truly unacceptable. They refused to try and make it right. I opened up an incident report and was told it would take 2 to 3 days for a resolution. It has now been five days and I'm still waiting. I call daily and get the same canned answer. The rep that is handling our case is at lunch or on a break. It's like they think they are being clever. I have never ever ever experienced worse customer service in my entire life. I wish someone would have warned me before I used them. Please please please. Do not use this company. You will regret it.

Now we will not be able to have our container in Tennessee until a full week after we move in to our new house! Furthermore, even though our new address is within the 60 miles "delivery zone" the local manager refuses to deliver to our address. Now we are having to rent a different moving truck to retrieve our things from the PODS storage container when it arrives in Tennessee. This company's customer service could not be any lower if they tried. I would caution any and all customers looking for a competent and caring moving company to STAY AWAY from PODS. -- Sleeping on hardwood floors for first week.

Today, 5/1/16 I contacted customer service to discuss adding a 2nd unit (doubling my order) and ask if there was any discount for that. Ty, the rep, said there would be a 10% Military Discount (which is plastered all over their web page to promote military business). After confirming military status, he said he would make a New order and cancel the first one. That seemed reasonable. Right up until I received the New order paperwork, which I was reviewing with Ty over the phone on the same call. The New order with Military Discount increased the price of transport to $3,036.80 per container based on 2 (two) containers in my Revised order. As all other costs didn't change, I'll only refer to the increase in the transportation cost.

Let's now fast forward through 2 (two) transfers, first to George ** Universal Customer Service and finally to Alex ** Customer Relations and a full 2 hrs. 13 mins. of passing the buck. The final bottom line by Alex was that he'd give me a 10% Military Discount off the New and Improved price on 2 (two) containers of $3,036.80 each and that would just result in an increase to me of only $50 extra per container, over my original contracted price, to handle my order for 2 (containers). Basically, the Military Discount increased the new Volume cost of 2 vs. 1 containers an additional $350.40 each!!

After 30+ years in sales and helping to grow a company from 850 to over 35,000 customers (hundreds in the M & S industry) I'm aware of how telesales groups work to get the Most Bang for their Buck on the phone sometimes to the detriment of the company after the PR damage that they can do by perpetrating an overly aggressive upsale (at the least) and a SCAM/FRAUD (at the worst). In business, it's important to remember, your customer is someone else's prospect.

In the old days (pre-internet/social media), when someone was happy with a company they'd tell 3 people, when they were unhappy they'd tell 22. Those numbers are significantly higher now due to the WWW and social media. Only by bringing the shortcomings and error in the ways a company does business to their attention, can that company be made aware of how its sales staff/customer service reps/or those dealing with their customers in a negative manner and hope to correct those marketing errors.

We called the contractor and PODS company to get it removed. Our PODS didn't exist. There was no record of it at either business. So we just waited...and waited...and finally someone came to get it, without notification. We have a couple of items in it, so they came to get it, and I was not home. They didn't call, or leave a note. They just put a stainless steel padlock on it in my driveway. I would have cooperated fully. They probably found the error while doing their taxes. They are the absolute worst liars and have no business ethics. No wonder they are going out of business.

Original Review: April 25, 2016

THE QUOTE THEY GAVE ME WAS $1K LESS THAN WHAT THEY'RE ASKING ME TO PAY NOW. I recently moved from FL to CO, and I scheduled a POD on 2/17/16 to be delivered to my house on 2/25/16. I called to get a quote, and then I called back to place my official order. The first man I spoke to said it'd be $~2500 but we didn't progress further beyond average prices. When I called back, the second man I spoke to gave me a full blown walkthrough of the prices involved. He told me it'd be about $500-600 to get the container delivered *and for first month's storage*.

Now, look at those dates. I got it at the END of February, which means that the $450 they charged to my card should've covered MARCH's storage rent. He then said that it would be $250 for the next month, and then the monthly storage fee would drop to $189 the next month, and so on for every month I keep it stored with them.

Here's the kicker: he then asked me where I was moving to, and he quoted me a price of $1500-1600 to get my POD delivered to CO. That's after he calculated transit costs (using precise locations) and added in taxes. $1600 max to get it up to CO. They charged me storage for March ($250) which I "expected", but then they charged me $250 for APRIL as well.

So I call them to figure out why I'm being charged this much for two months storage when the guy I spoke to initially told me it'd be $2500 for the entire move. I get passed to 'escalated' calls, and the woman who calls me back tells me that the woman I spoke to explained their policies to the letter and no one ever said that I'd be paying $250 for one month. "It's policy to charge $250 for the first three months of storage, and then it decreases on the 4th month". So not only did the PODS representative LIE to me when I booked, ANOTHER ONE lied to me about the previous one having LIED to me. I have notes written down with the representatives name on them (a guy's name), and the numbers he quoted me. I have physical proof in my hand of this.

I finally get to the billing department (to get a quote of how much it'll take to just get my POD delivered and be done with this ** experience), and the new representative tells me that the first rep I got the $1600 quote ALSO lied and she tells me it's going to be $2K to get my POD delivered out to me plus the $250 storage fee for April. So that's $450 + $250 (Mar. rent that was already paid for) + $250 (April rent that was supposed to be $180ish) + $2012 transit costs = $2962 that I have had bled out of me because the initial rep LIED TO ME about the prices I'd be getting. I was quoted $2500-2600, and now I'm pushing $3K while sleeping on a blowup mattress.

I know for a fact I spoke to a man, I know for a fact what that man told me I'd be paying for, and I know for a fact that I would not have booked a moving company that quoted me $3K right off the bat! I had quotes from their competitors for $2700ish with NO storage costs. If I had known that this was the final amount they'd be trying to charge me, I WOULD NOT HAVE BOOKED WITH THEM IN THE FIRST PLACE. I would've changed my plans to accommodate a U-Haul and attempted to drive the truck through the snow my damn self.

Long story short: They've been lying to me ever since I first booked with them, and they're now holding my things hostage until I pay them $500 more than what I was told. My only option at this point is to have a friend go to my storage facility out in FL, pack up all my stuff, take it OUT of the POD, and now book with one of their competitors to get it shipped out here anyways. This has been the worst moving experience I've ever had, and I haven't even paid for the transit costs yet. THIS COMPANY IS A NIGHTMARE, AND THE REPS WILL LIE TO YOU JUST TO MAKE A SALE. DO NOT BOOK WITH THEM.

Updated 5/24/2016 - After they were FINALLY able to locate the correct quote, I called on May 12th to schedule delivery of the PODS to my new address. I was strong-armed into paying all of it up front (instead of making a payment arrangement like I was told I could do), so I did just to have this NIGHTMARE be over with. I was told the PODS would be shipped on May 16th and would arrive here on May 26-27th (two days after my billing cycle and thus within the 5 day grace period during which you're eligible for a refund of your monthly storage fee). My storage fee costs $250, and I was told that if I was done with the PODS by the 27th I wouldn't have to pay that fee.

So fast forward to the 21st, a random charge pops up on my account for ANOTHER $100. I called them to ask why I was still being charged money even though my account was fully paid up on the 12th. I was then informed that due to a shipping error ON THEIR PART, my container didn't leave the facility on the 16th but on the 21ST. I was told to give them a week's notice to get my container to my area (that magically changed to 10 days somehow) which is also why I ordered the delivery at the beginning of the month.

They had an entire month to get my stuff out to me, but they PUSHED BACK THE SHIPPING DATE and are now telling me that the earliest they can get the container to me is the 31st (for self unloading since the $100 charge was just to get the container delivered from their storage facility a few blocks away to my zip code). They told me the original quote I paid on the 12th was for delivery to this incorrect zip code even though I gave them my current zip code when the representative was creating a second invoice to correct the mistakes that have been made up to this point.

So that breaks down to $350 (storage fee plus the additional $100 'delivery fee') that they're trying to extort from me because they were unable to coordinate shipping my container on the right date. As if it wasn't bad enough before, now it's just HORRENDOUS. I've talked to at least 15 different people (literally) trying to get all of these issues resolved and every time I call them, another problem gets added to the pile. HORRIBLE Customer Service. NO one knows what's going on at any given moment and EVERYONE keeps passing the buck to other departments. I will NEVER order through them again. I've never had any company mess up an account this badly. I'm speechless, to say the least.

After spending an additional 15 minutes on hold I spoke with a customer service representative who called the facility manager and was informed they had called me and left a voicemail stating they would be an hr. and a half late because they were having trouble getting my container to the front. First of all no number listed on the documentation had a voicemail, okay easy to let go. Could have been fat fingered. But the fact that I was 50 ft. away from the containers and had seen no movement in almost an hr.? Blatant lie. I recorded the lack of movement and informed the customer service representative that there was no one doing anything besides smoking. He said he believed me and offered no further attempt to resolve the situation. Here I sit, 1 hr. and 15 minutes later with absolutely no movement from the staff to attempt to complete my request.

I asked to speak to a conflict resolution person and spoke with Richard. He repeated that "it's only an estimate" and it would be delivered sometime today. To me that is a misrepresentation of what I was told. I ended up having to take the day off because they misrepresented themselves and I won't be compensated for that. PODS needs to change their ordering to say "you will get the container sometime during our hours of 8-5" as Richard suggested. He wasn't the least bit interested or concerned about the customer, just repeating the same rhetoric over. It is now 12:30pm. This is unacceptable in a customer service organization and I am very dissatisfied.

After two months I called to schedule my delivery to the new location. After 45 mins of being on hold I finally got through to someone who then informs me it will be an additional $800 for my move because they never calculated in that I would be moving outside of 50 miles from the storage unit. When I expressed this they told me "Sorry but that's not our mistake." I told them to hold off on scheduling because I needed to look into this more. I then was charged over $600 on my card that they claimed "was not kept on file" for something I did not authorize.

I reached out on Social Media because I was not getting any answers from them on why I was randomly charged when I gave no authorization. I spoke with the corporate office and was given the same story that they will work with me but sometimes things get lost in communication. It was not until I filed a claim with The Better Business Bureau that I received any kind of information.

I called to have my container delivered and pay the fees and then it never showed up. I spoke to 14 different people in total through this whole ordeal and finally after I refused to speak with anyone except for a manager I was told that I couldn't schedule my container until I paid them whatever was owed, because after they charged me randomly I cancelled my credit card and put a block on them. I did not trust them to not charge the card again. Now in order to get my stuff delivered I needed to pay another $250. For anyone keeping track that is now they have claimed I owe them $1,050 more than I was originally quoted and already charged me $600 that they did not include in that.

After I thought everything was taken care of, I was then charged to the second credit card I gave them, that they once again claimed they do not keep on file. I was charged $500 more. When I expressed my displeasure they sent me invoices which I matched up to my statements and they are completely off. When I showed them paperwork they told me they were sorry but because half of the stuff was done through local offices the corporate could not handle it. When I called the local offices they told me that the corporate office had to handle it. Needless to say I will never see the near $800 that they overcharged me. So if money is not a problem for you and you don't notice hundreds of dollars being charged at one time, by all means use this company. But if not I recommend using anyone else or doing it yourself. Completely horrible.

I was final contacted by a representative name Johnnie after I sent a fax to the corporate office. He told me "Don't worry. Everything was okay." I could pay my bill with him and if I had any more problems just call and ask for him. This was in late February. Once again I've had trouble trying to pay my bill. Every time I call the automated system would say "Your hold time would be more than an hour." just like in December so I couldn't pay my bill. Somehow I went online and was able to chat with representative online but she never answer my question about what was going on with PODS and why I couldn't call PODS any longer. She left the chat line so here I am again trying to pay my bill with no result once again. VERY DISAPPOINTED IN PODS SERVICE.

On numerous occasion, I have been on hold for well over 6 hours, supposedly in line for the next operator, only to have the hours their offices are open pass – still without getting to speak to anyone. I have even had the system hang-up on me because their supposed voice mailbox was full. I have been able to speak to only two people associated with resolving this issue over this three (3) month period, and neither of which could do anything other than state that they “would gladly take my money, and then return any overcharges at some later date.”

The first person I talked to briefly was a Ms. Jamie **, to whom I have supplied several electronic documents to. However, upon sending her this information, I was then contacted by another person (more than likely, handed-off to…), an individual named David, who said that he was “the highest level within the company to resolve this issue”. Yet, when pressured, this individual then went on to state that they “would have to raise this concern to ‘corporate level’, and, that they would get back to me a soon as possible – but when that would be was impossible to tell.”

I had even attempted to contact the accounts payable manager (a ‘V. **’), by email, only to have that individual never reply back. However, that might have been the reason for why (in what may have been more than a coincidence that…) Ms. ** did contact me about a week later (doubtful, but one can only wish…). It has now been over a month since Ms. ** first contacted me. Now, Ms. ** is calling me at hours in which I cannot answer my phone (during normal business working hours), and the time zone difference is such that I am commuting (5-6am Mountain), working 10 hour days, and then commuting home (5-6pm Mountain). These hours are before and after PODS normal office hours, so the only day for me to communicate with anyone from PODS is on Fridays, to which, I have made several attempts to respond, only to leave messages – with still no replies back from anyone further.

Currently, I have now been without my household goods for almost four (4) full months (Dec. 2015 - Apr. 2016), while the PODS accounting system continues to add erroneous storage and insurance fees to my online account – which are a direct result of delays solely on the part of PODS alone. Their system, both, human and electronic are totally incapable, as well as incompetent, resources. Per the supplied bank statement, I have made multiple payments – through PODS automated direct withdrawal system, no less – and have even supplied copies of this bank account statement which show the specific automated withdrawals made by PODS. Yet, the PODS system continues to report that no payments have been made.

In addition, some of those payments I did make were through actual contact with PODS ordering desk personnel - with everything explained by phone not reflecting the amounts the automated system continues to report, nor what they state would be the contractual obligations on the part of PODS. Of interest is the fact that what has been documented/described on the part of the PODS automated accounting system happens to add up to almost the exact amounts I had agreed to, and have already paid for. Yet, they are for storage fees, insurance fees, and inaccurate mileage charges to ship my goods.

To date, I have supplied PODS representatives with electronic markups of the currently supplied (as of Feb 13th, 2016) invoices, as well as, an MS Excel file that provides a comparison of the transactions I had previously made to PODS, against what PODS website continues to erroneously charge me for – as I continue to wait on PODS to complete their repetitive claims of researching the problem (delay tactics) to clear this whole thing up – while they continue to charge me for storage and insurance fees.

Every POD I have filled with household goods was (supposedly) to have traveled from and to the same locations of record, which is only 1686 miles, and yet, I have been charged 4 separate rates – with some still not even close to the actual mileages after some sort of ‘discount’ was applied. In addition, every document reflects that my household goods may still be in Warren, MI – which was stated by PODS representatives as to have arrived in Utah not later than the 1st of February.

I am tired of sleeping on an air mattress. It is causing previous injuries from a horrific automobile accident to painfully flare-up. My medical equipment is in the pods. My wife, also, is now having issues related to sleeping on the air mattress, which has resulted in a knee issue that potentially will now require surgery, as well. I have two folding camping chairs in my living room and only one week’s worth of work clothing to rotate on a weekly basis. This delay by PODS has resulted in the need to replace them soon – due to the increased usage while the remainder of my work attire is held hostage by PODS.

I have one pot and frying pan to cook with. I will soon also need to start acquiring suitable replacement household goods, to which, I fully plan on holding PODS responsible for reimbursement of – directly attributable to PODS inability to clear up its own mess, or worse, is due to their lack of concern over the abhorrent living conditions they are forcing their customers to live within – while they continue to try to coerce their unsuspecting victims to the bank!

My total bill should have been right around $8000 total (quotes of $7000 for three full-size pods and $1000 for a ½ pod – door-to-door, with all pick ups and drop offs included as part of the total cost). I have repeatedly stated, and held steadfast to the fact, that I have every intention of paying that agreed-to amount – in full – and, had originally set a hard date to be done – paid in full – with all pod containers returned no later than the 11th of February. This was based on receipt of all four (4) of my PODS, in Utah – delivered by the 5th of Feb., emptied by the 10th of Feb., and ready for pick up and return to the local PODS facility not later than the 11th of February. This has not been allowed to occur – strictly on the part of PODS.

As such, I am fully confident that any judge, and/or jury, will find in my favor the fact that I do not owe any additional fees, nor insurance charges for PODS continuous delays, past Feb. 11th, 2016, which was planned to acquire closure to the contract I believe I am currently bound to, and, that I should be awarded the punitive damages to which I have asked. In addition, I will also ask the court to find PODS liable for any damages incurred to my household goods as a result of PODS delays – for any damages resulting from storage, weather, and/or, transportation during all times that my household goods were not in my possession.

To date, PODS has yet to send me even one document by postal mail service. Their online system continues to send me electronic, generic, apologetic letters of understanding about the effects their online system has caused to their customers. I have absolutely no faith that PODS has any intention of doing anything whatsoever – let alone, in any sort of a timely manner – to that which will allow me to move on with my life (not without some level of duress, and after effects, resulting from such a traumatic event) – not without immediate settlement on the part of PODS for a total of $5700 ($8000 minus the $2300 already paid) for their apparent incapability to run a business in anything even close to an efficient manner.

I called billing and was on hold over minutes! Talked with specialist who gave me different info than the chat person. She said the file was not yet closed and I would have to speak with my Account Manager to get the full credit, but she was able to issue $49.95 of the total credit due to me. This makes no sense at all. I called my AM only to get her voice mail asking for a return call. I wonder if I will ever hear from her. Over 2 hours of my valuable time was wasted with no results. I'll keep you posted.

It is impossible to understand their online invoice list of payments and charges. They charged $515.57 to my credit card and never gave me credit for it. There are all sorts of charges and credits and more charges with no identifying notations on their online invoice/payment list. I have called 3 times and emailed/chatted 4 times. No one has been able to explain the $515.57 charge, nor any other charges except for the for the cross country trip.

While the representatives are very nice and polite, they haven’t been able to help me with my invoice questions and it took several calls to finally get my POD delivered to its destination. Finally, the shortest hold time I had before speaking to a person was 25 minutes and then was put on hold several times during the conversation. I’m so very disappointed. They made my move far more stressful.

Wait times when calling are extremely long. When I finally get through, the reps are confused. They tell me they have changed their billing dept. and that there is mass confusion now with it. When I ask for supervisor I am told there is no way to put me through. They just keep telling me that they will submit a "claim" to get my refund. So far, they have done nothing. They owe me hundreds back to my Visa. I have spent hours on the phone with PODS over many days... I just don't know what to do or where to turn now. I wish someone could help me.

And if you're trying to pay your debit you but you have to pay before anyone will talk to you don't expect that you will get documents or accounting breakdown. But they will listen and agree and be pleasant, but if you want to know where your container is, or if you are told you're in auction mod Don't expect to get name location uses for advertising. Don't think you can get the auctioneer to call you back. Or don't think the third party to call you back. But don't expect to have pods email you with facts you ask for, or don't think when all they want is you to clear out your unit, and expect to be frustrated and told you owe them money without anyone looking at it, and understand that if you agree to the relics to let you just get your stuff.

Take it to a lawyer before you signing it. We will see I am trying to get my personal property and property of my mom's and dad's estate and try to get my sister with special needs and myself disabled and handicapped. Let's see if it's damaged or if it's been opened and gone through. This is my personal experience with PODS , and let's see if they follow through. IF I HAD TO DO IT AGAIN PODS WOULDN'T HAVE BEEN CHOSEN, BUT I KNOW WHAT QUESTIONS TO ASK, BUT MOST OF ALL GET IT IN WRITING.

I contacted the local agent. The local agent was very slow returning my calls but eventually did about 1.5-2 months later. He arranged for a corporate member to contact me and provide me with an insurance claim form. This took about two to three weeks to get. This was completed with pictures and all of it was submitted 8-10 months ago. They have not responded to about 8 correspondences from me and I have not seen a reimbursement for my destroyed belongings. Initially with the one correspondence that I received I was told that they never received part of my documents. I re-submitted them. An incident report was created by the reference number of **. They just don't care. I put my faith in them during a very stressful time. All they keep doing is prolonging the misery of our experience. I just want to put this experience behind us. Have contacted BBB too, they won't respond.

Containers have been locked in storage from Oct 2014 to the current date, Feb 2016 because of PODS not allowing us to ship anything. Now that immigration is not an issue, PODS has changed their system (i.e. broke EVERYTHING) and my account ended up in "triage." No explanations or offers to make things right, of course. Because nothing is right. I could not access my account anymore because they changed the account numbers. When I finally got in, they could not take a payment online. I called in and paid with the guy on the phone. He said he would send a confirmation email. I never got one. Also, my bank statement showed PODS tried to bill me twice for (get this) $0.00. That's right. ZERO DOLLARS AND ZERO CENTS. Not just once, but twice.

So they charged me a late fee for not paying it on time. $16 CAD. I looked on my account online and my entire history is nowhere to be found. It's all GONE. The site even says I have "no containers associated with your account." Now wouldn't that be enough to give you a panic attack? Does PODS care? No! They can't find my container numbers, they can't take payments, they can't figure out anything, and they just keep charging me anyway.

Today I talked with the most infuriating woman ever. She could not find my containers (of course) and could not even understand what I was saying. Yesterday I talked to Sean and paid the entire balance in full (by this time it was up to $1,718 CAD). IN FULL! And guess what they did? No, just guess. OK, I'll tell you. They took out two payments from my bank of: $16 and $55.94. WHY? And when I talked to the woman on the phone, she said I could make a payment with her if I wanted to. I said, "I just paid it in full yesterday with Sean on the phone." I asked to speak to a supervisor and she asked me to give her "a reason why I wanted a supervisor." I have this call recorded. It's RIDICULOUS what she put me through.

I can not stand this company, they are corrupt and SHADY. Never ever trust them with your personal property. They don't know what they're doing, and they offer NOTHING in the way of customer satisfaction. And they have the nerve to say that it will cost me $7,000 to ship the containers and each of them costs the same despite being 16 foot and 7 foot because the lady says "They take up the same amount of space on the shipping truck." Yes, because 16 feet and 7 feet are the same amount. Right.

PODS is not interested in making the customer happy. They broke their entire system in January and offer nothing to the people whose accounts were/are in triage. They should have at least offered a rebate for the trouble they caused. We have paid them over $8,000 CAD and they have no inclination whatsoever of treating us with any modicum of respect. All they offer is EXCUSES.

He was able to pick up the POD with ease, no problem. After having only been given an option of 2 days out of the week to choose from for pick up, I made due with what they had available, and my POD was scheduled to arrive 8 days after they picked it up. I made arrangements for a hotel in the meantime near my new job. I called (and waited an hour) a few days prior to my POD pick up to make sure all was well, and I was told everything was in order as planned. They then called me back 5 minutes later and explained that actually, my POD was on hold, and has not even left the state they picked it up from. They said I failed to sign something called a 'gypsy moth' form, and as such they could not transport my POD. I had never heard of that form before, and I saw nothing online about that form (I double checked to make sure I signed everything), and I was obviously very upset.

Finally I got in touch with a customer resolution team who actually knew what was going on. They claim they sent me an email regarding the form, which they did not. They tried to pin this on me, saying it was my fault. Although the lady who helped me Francessca, was very understanding, I had to spell out for her why this was not my fault. Eventually after two days of phone calls, and faxing over this 'gypsy moth' form, I was informed that my POD would arrive the 20th, which is 7 days later than previously scheduled.

This is a huge problem because we have nothing with us. PODS says they will compensate me for hotel and food charges, which I am crossing my fingers will actually happen. I WILL NEVER USE THEM AGAIN. Huge waste of money. I would have paid a competitor way less to do a better job. I am without my things for 2 weeks, they broke contract, and cost me $1900 just to move the stuff. Not to mention, an extra $1K it's going to cost for week's hotel and food. I am really hoping they do what they say they will do and compensate us for this week in a hotel.

Therefore, I left my meeting. Upon arrival, the delivery man informed me to call and make an appointment immediately for my packed full pods to be picked up as it normally takes 3-5 days for them to be delivered and/or picked up. Knowing that we needed to be out of our house by a certain date, I did so. The first container was picked up as originally scheduled. The second container, however, seemed to "fall through the cracks." I called PODS to see why they had not picked up my 2nd container. They told me they did. I asked them how they could have picked it up since I was looking directly at it? 4 days later they finally picked up the additional container, ultimately 6 days later than originally scheduled.

The containers spent 2 months in local state storage and after my husband and I decided that we should take a cross country job transfer, we had the containers shipped. It was $5500 to have the 2 pods shipped 2000 miles. Being that it was a job transfer, my husband's employer paid for the pods shipment. After spending an hour and a half on the phone with a PODS associate and my husband's boss, whom gave the payment, the pods delivery was set. It did take the PODS associate 6 times to put the credit card and billing information into the system correctly. PODS had assured me that the credit card information from my husband's boss would NOT stay on file and continue to get billed for monthly storage fees, although time would prove that they did keep that credit card information on file and the employer's credit card was charged for a month of storage after the cross country move. Now that should've been another sign!

The 2 containers did successfully get from Colorado to Florida!! That was a huge relief! The containers continued to stay in storage in Florida until my husband and I found a house, approximately 2 more months. When we found a house, I immediately called to set up a delivery. Of course I knew it would take a few days for delivery. I set up a date (1/8/16). Due to some hiccups with the home closure, I was forced to push back the date of delivery. Bummer! The day that I knew we were going to have to wait to move into our new house, I received an email from PODS stating that they were doing a website and system update/conversion and that no deliveries or pick ups could be scheduled or rescheduled!

I of course panicked. I called their customer service line and was able to talk to someone and get the pods delivery rescheduled last minute!!! I was so grateful!! The containers were scheduled for delivery 3 days later (1/11/16). With PODS you will receive a confirmation email and phone call the night before, stating the window of delivery or pick up. I never received that. I knew something was wrong. I called immediately. At this point, their system conversion was complete and they told me they had no record of my containers needing delivery. The person I spoke to set up a new delivery (1/12/16). I was, again, very grateful. But, once again, I did not receive a confirmation email or call the night before for the new delivery. I called again. And once again, they didn't have a delivery scheduled.

I asked to speak to a manager. The manager called the local facility and ensured me that the containers would be delivered on 1/12/16, like originally scheduled. So you can imagine how "thrilled" I was when 1/12/16 came around and my containers were NOT delivered!!! Oh, at this point I was pretty livid. Not only had we spent $5500 on a cross country move with them, we also had been paying $450 a month in storage of the containers, September to January. That's a total of $7750. I would expect for that kind of money that there be more organization and reliability. I expected wrong. Period.

I called the evening of 1/12/16 and lost it on the phone. Not one of my better moments, but everything about this company continued to go wrong! We were on a time crunch as well. We were flying back to Colorado on the evening of 1/13/16. We needed those containers delivered ASAP, as we were not going to leave them sitting on our driveway for 5 days with our ENTIRE home packed inside of them. The person I spoke to that evening stated they were going to try and get ahold of the local facility, again, and have a delivery for 1/13/16. She said she would call me back with more information. Guess what? She never called me back. So, I called again. This time, the associate I spoke with couldn't answer my questions and so they "transferred" me to a manager. That ended up with my call getting disconnected. Ironic...

I called again, that associate tried to get in contact with the local facility and assured me they would call me back and inform of my delivery for the following day. Again, I never received the call to confirm the container delivery. At this point, I just gave up. My husband and I decided that he would still fly back to Colorado and that I would cancel my flight so I could be in Florida when the containers were delivered. You can imagine my surprise when I received a call from PODS at 8 am, on 1/13/16, stating that the first container was out for delivery and expected to arrive at my new home at 10 am and the second container for noon!!!

I was happy and shocked at the same time. My husband and I were able to unload 2 large containers in 4 hours and still manage to make our 6 pm flight!!! I didn't end up having to cancel my flight like I originally thought!! I was so thrilled!! I called that day to have the empty containers picked up. The scheduled pick up of empty containers was for 1/18/16. Well, I bet you can guess what happened?!?! No confirmation call or email the night before... I called, again they said they didn't have a pick up scheduled!! How can all these errors happen to one person on one order??? Baffles me!!

So, I schedule another pick up for 1/21/16. The 2 empty containers were finally picked up on 1/21/16. If you think my horror story is over, think again!! With PODS, you must pay for your storage in advance. My payment was automatically withdrawn from my account on the 12th of every month. Even though my containers were delivered to my new home on 1/13/16 and picked up on 1/21/16, they still charged me the full amount for a month of storage! No credit given on the unused dates for the billing cycle. I just didn't care about the money anymore and just wanted to be done with this company.

Well, I looked at my credit card statement on 2/3/16, I have another $450 charge from PODS. For what?? I don't have anything in storage and I do not have any of their containers sitting on my property. I have received 3 emails from them. First one said that I was overcharged and I would be receiving a credit, that was 1/22/16. So I assumed that was the credit towards the unused remainder of the month/billing cycle. I then received an email on 2/5/16 stating that they made an error and didn't charge me so they were now charging me, that explained the $450 charge on 2/3/16 that I saw.

Then, once again, I get another email on 2/6/16 stating that they did overcharge me and I will be receiving a credit. I have yet to receive this credit. This credit would be for storage for the month of February, even though I didn't have storage. This still doesn't rectify the fact that I only used their storage for a few days in January and was still charged for an entire month. This entire experience was a DISASTER!! I would NEVER in a million years recommend anyone using this company, EVER!! There are plenty of other companies whom provide the exact same service. Please tell your friends and families to use a different company.

At one point they told us the reason for the increase was a wrong zip code. Luckily I printed the paperwork out. They had our correct zip code! Next they said we requested contents insurance. We did not. We too were told there was going to be a complete change in their computer system at the end of December. Well, the change was in their billing to their benefit. I have filed a complaint with the Better Business Bureau and contacted our credit card company. The only time you can reach them is when you are setting up your move. Once the move is over so is the customer service. We have gotten 2 emails that indicate we are getting a credit...no $ amount. Our telephone hold times have been 45 minutes to over 1 hour and never got to talk to someone. If you do get an extension number the voicemail box is not set up.

When unpacking the pod we noticed that many of our things had been damaged from the heat. This was all of our belongings that were supposed to be stored in a climate controlled facility. When we scheduled the delivery of our other 2 pods we were told that due to the special pricing that we received, we would have to pay extra to return them empty. The driver said that he had never heard this before and called his manager. His manager was correct, but also confirmed that the pod would be double booked. He reluctantly agreed to not charge us the extra fees. When we received our credit card bill, the fees were still charged! So after all of this... We were lied to and our belongings were damaged. We will no longer be using Pods to move us due to their dishonesty.

We had to move all of the remainder of our stuff into the garage of the home we sold because the new people of course wanted to begin moving in. Thank God the new owners were compassionate and let us store the last remaining items in their garage for 3-4 days. Then we had to pay the mover additional fees to come back and load the last (4th) pod. Additionally, the 4th pod cost us substantially more because they move three at a time long distance, which they did not tell us prior. So the 4th pod had to have a truck move it 800 miles just for one pod. There are lots of things they do not tell you up front.

Then after we stored the PODS for 5 months, we were two days over because our home closing got delayed at no fault of our own, but the builders, and we were over the month by two days... But had to pay for a whole month of storage, no pro-rating, no understanding what so ever, after we had already spend $14K in moving and storage fees with them.

But the capper and the reason I am finally moved to write this is PODS installed a new billing system on January of 2016, and instead of integrating the old system into the new one, which would be too much like common sense, PODS in their infinite wisdom made the old system unavailable. So when I called last Sept 2015 after the move and they said that my records could easily be accessed at any time, that there was no need to print off anything, and like a dummy I believed them.

Now its Feb. 2016 and my tax person needs the move info and I go into the system, but it will not let me log in. When I spoke to CS they told me about the new system and said they would put in a request for billing to forward it to me ASAP. Well their definition of ASAP is really different from yours and mine and after several hours I'm still waiting, and now will have to re-schedule my appointment with the tax people. What I thought was going to be a few minutes to access my information is now turning into a couple of days. Like I said, they will frustrate you at every turn. We had never made an out of state move before and relied on them to help guide us. Believe me, there are other better options out there than PODS.

Since you cannot reach Billing because of the massive billing errors caused as a result of the recent change to computer systems, I am unable to talk to a Billing Resolution Specialist. I did however, receive yet another invoice for rental/insurance for a Container that I have not had access to or used since final pickup date of 01/08/2016, as can be seen on the screen of my new account. They are now billing me for 02/16-03/15/2016 use of the POD that I don't have. This amount is $340.69. I have filed a complaint with the BBB, and three incident tickets with PODS, but still no one from Billing calls or emails me back with a resolution to this overcharge, and most recent erroneous bill for use of a POD I do not have.

First, when you talk with the national office to set up the pick-up (for a long distance move) you'll get different answers on how to get a "tight time" on deliver of the pod. This is important, because if you are moving from one place to another, you are probably using packers. They need to have some reliable time window. In this instance, I was told different things by different people (all attempting to be very helpful). Because I was getting different answers, I called back repeatedly. It was good I did, because it was only with the last call (within days of the move) that the CS person could really figure out the true answer to their procedures and nail down true schedule that was going to accomplish what I needed.

Even with all that, on the day of delivery of the pod, I got TWO calls first thing in the morning. One driver was coming to deliver the pod at 8 am and one was coming to PICK UP. Their system reversed the pick-up and delivery times, so that I was scheduled for a pick up of the pod BEFORE they had delivered it! The reason I got two calls was because one of the drivers caught the problem and proactively altered his schedule to deliver immediately...again the staff seem very competent. It's the system and procedures that seem to be awful. If he had not caught that, it would have been a nightmare (We were on a tight schedule for packers, closing on the house, etc.). But, it still caused more problems.

The pick-up driver adjusted, but only by a few hours. He called again late in the morning, much sooner than they promised, and far too soon to finish packing. But, because it was their error, he was going to come back in the evening as would be normal (He never arrived. I thought that perhaps they'd pick it up in the morning? Um...No).

We hit the road that evening to travel across country with the pod still there (expecting them to follow-up and pick up the next morning). But, they never rescheduled on their own schedule log for a pick up. In fact, they had recorded that I "refused" the pick-up. And, I think they were just going to leave it. I guess it would have triggered something within a few days, when the truck arrived to transport the pod across country. I don't know. But on the next morning, I called to confirm they were picking it up that day and they confirmed that they didn't have it scheduled to be picked up, at all. The national office got involved, etc, etc.

Anyway, it got resolved after a lot of time on the phone and it arrived in NC early, I might add (which is good). There were really no issues with delivery and pick up to the apartment (which is temporary accommodations), but when I scheduled a visit DAYS IN ADVANCE as they required through the national office to get a few things out, and put a few things in, they didn't have me on the schedule at all when I arrived at the pod storage site (BUT, their staff is great. He got me into my pod anyway within 15 minutes or so). The manager of that location called me later that same day and told me that the system was saying that I had a delivery to my apartment for the next day, which he thought was weird since I was just there. Again, the staff had to catch their system's mistake! You might think it was my mistake, but I had a confirmation email of my visit, not delivery a day later. Anyway, he took care of the problem.

That's about it (except for a billing problem they made with a mass of their customers and that caused a queue for their customer service line to be about 2 hours long, noted at the top. AND, the pod door was broken...but functional). In short, this company is a legitimate company that will back up their promises. Nobody tried to give me the run-around. BUT, if the timing is important, don't assume anything. Follow-up...confirm, etc, etc.

Received a phone call from a rep who told me I wasn't double charged but I owed them for an invoice. I told him I was aware I had an invoice due which is auto-deducted the 12th of each month. He informed me they had no record that I was charged twice on the 29th. Well sorry, but I was - so I had to request to talk to his supervisor and email that person a screenshot of my checking account so she could see the charges. Was also informed it could take until the end of the week to resolve this.

I understand that problems with computers and software happens, but this is unacceptable. Pods tells me this has affected a great many people. I feel for those who are being double and triple charged thousands of dollars. Note: These are not pending charges. I check my accounts daily and there were no pending charges on the 29th, none on the 30th and all of the sudden they show on the 31st.

I have been very pleased with the overall service up to this point, the drop-off and pick-up was great. I even had to access the POD at the storage center and has no issues, other than a slight communication issue between their internal customer service, but they still gave me access and ease. I dislike giving a negative rating because so far everything has been good but a billing issue should have been resolved immediately and if it was unable to completed in the 3 business days as stated those customers should have been notified. I wonder if it was their money would they have the same slow response time.