Penske Truck Rental Reviews

It was very easy to set up the initial 16' box truck rental on Penske's website, and a plus was a discount for veterans. I made the rental over two week before I needed the truck to be sure it would be there when I needed it. My wife dropped me off to pick up the truck, did all paperwork for a 16' truck, and then went out back to get it. Turns out Penske had a 12' truck for me that was way too small -- despite the just completed paperwork on renting a 16 footer. Penske "allowed" me to cancel the reservation saying some other renter still had the 16 footer. No prior notice, email or text from Penske about truck availability, nothing, no apology. I'm 77 years old and hope I never have to rent a truck again, but if I do, it certainly will not be from Penske. My wife had to do another 20 mile r/t drive to pick me up and take me to U-Haul where I got the truck I needed in less than 15 minutes. Don't waste your time with Penske.

Penske Truck Rental Knoxville. Don't fall for this company. I was begged to come back to their company for years. I gave them another try and this time they overcharged again. EVERYTHING looks great but they have a system to overcharge and we or our clients won't be fooled again.

Some of my belongings got wet due to a faulty Penske truck roof. Crystal ** is the supervising adjuster I have been trying to reach for over a month now. Not sure how she still has a job. Nicholas ** redirected me to another adjuster. No one wants to help or cares.

Booking was fairly simple and the truck itself was fine, but dealing with any customer service representative both in store and on the phone was bad. Our reservation was at 3:00pm, I arrived at 2:45. The store closes at 4pm. No one was at the store and no one was answering the number pasted to the door. I called the corporate number, they said they would have the store manager call me. A few minutes later, the manager called and was very rude! He said he didn’t know there was a booking and it was somehow our fault. He said he’d call someone to give us the rental and they’d be there in 45 minutes.

16' truck broke down, Penske sent a local contractor Rod ** of SML out of Keller, TX to reload. Several items were damaged and left, agreement made to send check for reimbursement, check bounced first time, 2nd check was not even signed and was worthless. Still waiting on another check.

When moving from Texas to Maryland. They gave me a unsafe truck. The damn brakes gave out somewhere in Virginia end up costing me 8 hours me arriving to Maryland. Me and my nephew could have been kill.

Penske Truck Leasing has demonstrated unacceptable business practices. A vehicle rented from them was in extremely poor condition, dirty, unstable while driving, and unfit for safe operation. This posed a serious safety risk and caused significant delays. After reporting the issue, their representatives verbally confirmed they will take care of the issue. Yet instead of honoring that, Penske attempted to issue a waiver to limit their liability after making verbal commitments, a misleading and unprofessional approach. Penske attempted to charge another card that was used on a previous reservation for gas with permission, which violates their contract if the truck was told to break down.

I had a very great experience at Penske. Their service was professional. They were very nice and the service was five star. I would recommend Penske to anyone who needs quick and reliable service. Penske is the place to be. The manager was great and was eager to help us get our needs met and moved in a sufficient time. There was no waiting. They had the trucks on the lot, gassed, and ready to go. I give Penske a five star rating because they really showed that they cared about the customer and was very helpful ensuring quality service. If you are moving, let Penske be the company that you use for all your moving needs.

You could give more informative training to employees before they start. I was price checking all my moving options. A gentlemen called me to give me the pricing of my move. I told him I only needed the one day. He did not explain that that automatically gave me five days to go across several states and not around town he said stated that no other company could verify that I’d have my truck the day that I needed it and the Penske would reserve it and assured that it would be correct and all the time I needed it I booked a 16 foot truck and a tow dolly when I went to go get it they didn’t have a tow dolly so they upgraded, but I didn’t know how to load it. I didn’t know how to hook it up nor did the young lady there.

Rented a 12 foot box truck from Penske on Commercial Way in Redding, California for a local move. The entire experience from the phone reservation to the truck pick up and then the truck return was an incredibly positive experience. Mark was very professional, beyond helpful, and he seriously went out of his way to provide excellent customer service. He even made sure to include the best promotional discount he had available, though we failed to ask for any deal. Next time we need a truck this will be the first place we call.

I booked a truck weeks before I needed it, and Penske called telling me there was no truck available less than 48 hours before I was scheduled to pick it up, with no alternatives offered. The rep indicated that the booking system has no connectivity to the local office to verify trucks are available.

For the love of everything good. Please get rid of or readjust the beeping for the CMS. It will beep at you even though you are 3 to 4 car lengths behind someone and engaged with the either pedals. Really unnecessary and quite annoying.

Renter Beware... These people do not check the tires on their trucks or car dolly/carriers. We rented a 26 foot truck and car carrier from Ocala FL, during Pick up we mentioned tires looked bad, we were told they were fine and if there was a blowout the roadside service would be quick and efficient. Well let me tell you, it was pure luck I was driving behind my spouse as a pilot car because I'm that truck you don't hear the tires blowing. And we had not 1 but 2 separate blowouts putting our family in bad areas for 6+ hours and on dangerous roads waiting for help and then stuck overnight.

Just caught Victor ** and his dad of American Budget Tire Recycling LLC out of Cheyenne Wyoming illegally dumping junk tires on my property using a PENSKE truck. I called PENSKE and they will not do anything to resolve this matter.

Beware of rental scam tactics. We rented a semi when our truck was in repair. We were paying off our bill in payments. Then all of a sudden our $4500 bill (right after a $500 payment) jumped to over $8000 with no explanation.

Never rent from them! Was charged 224.00 deposit for one day rental. Customer service rude. Truck nothing special and charged a mint. Highway robbery. Shame on you Penske. I've been a customer for years and have never been robbed like this.

DO NOT RENT FROM THE ROLLA, MO LOCATION! We were promised a truck with a lift for moving, and we had friends and relatives coming from out of town to help, and they gave away our truck the day before the move. My brother that was coming to help has 2 developmentally disabled children that he got respite for, and this really complicates their lives. Now we have to pay $500-$600 dollars to hire movers. UNBELIEVABLY BAD CUSTOMER SERVICE on Penske's part. NEVER AGAIN!

I say NO STARS but it won't let me! On 01/11/2024 My mother picked up a Penske truck rental for me. (Due back 01/14/2024) I was moving to Decatur, Alabama from Jasper, Georgia. I was given a Drop Off location, Bryant Brothers Automotive, Decatur, Alabama. The pick-up was perfect, no complaints. However, when I was trying to drop the vehicle off, I had to call for the location since it was just a warehouse and I felt uneasy leaving it there. I was assured by the woman on the phone that it was ok. I dropped it off on the scheduled day with a full tank of gas as required. I didn't think anything else of it. I was back at Fort Benning, Georgia and received a frantic phone call from my mother that I received a certified letter from PENSKE. I told her to open it immediately. It stated that I had not dropped off the vehicle and that I was liable for it.

HORRIBLE..HORRIBLE Experience with this company… 0/10 would not recommend! I had a pick up date of 2/21.. Then received a call that my date was pushed back until 3/6..Emily promised it would be ready..okay cool.. I purchased my plane ticket, put insurance on the truck all for EMILY to call on 3/6 to let me know it still wouldn’t be ready! She wasn’t transparent.. She then stopped answering my calls when I asked for my 1,000.00 deposit back.. It is now 3/20 & I’m still waiting on said deposit. Save yourself time and money and do not give this janky company your business!!

I would like to issue a 10/10 review for Adrian A. who is a representative from PA. I also made sure to compliment Adrian to Andrew who is a supervisor to share my pleasant experience. Adrian assisted me with booking a truck rental as I am having to move again under extremely unfortunate circumstances. Although I feel overwhelmed and stressed during this time, Adrian's pleasant and empathetic attitude towards my situation, made my day and mood that much better. Not only did he offer impressive discounts, he was was also knowledgeable and very resourceful. Adrian went above and beyond and showed a great deal of professionalism. I can only hope that penske has many more employees like Adrian who are willing to be just as amazing as he was in assisting consumers. May this review reach him, his employees, and his upper management so that they are able to share my warmest thank yous. Keep setting a great example!

If I could get a half star I would. My son and his family are moving across country. They are going from Arkansas to Utah. Well they make it to Alb NM when truck breaks down. Ok Penske says, "We will pay for hotel. Truck will be fixed tomorrow." Ok so next day they pick up the truck, get it 20 miles down the road and it breaks down again. Same thing. So they tell my son, "It's overweight. We won't fix it." So now they are stranded to 3 babies 2 of them are under age 2.

Truck promise for 7am. Waited with workers till 11:44. Very little recompense. Very expensive as compared to other similar lift gate trucks I have rented form others In the past. added fees for tolls.

The rental and truck itself was fine. It's the fraudulent charges Penske billed my credit card 6 weeks after I dropped the truck off for "unpaid tolls" from states I never went through. Penske billed my credit card first then two weeks later I get a bill in the mail stating why I was billed. They had two different addresses for my rental on file. How this is possible is beyond me. The date of the unpaid tolls from two different states btw was the same day I rented the truck 1200 miles away. The agent could not explain any of the charges as they made no sense to her either. Great equipment and the rental itself was fine.

Hello, I just wanted to let everyone know that I rented a truck from the Penske on Picketville Road Jacksonville FL on November 1 and I returned it December 2. At the time of my rental due to the area where my address was I had to pay double the deposit which was supposed to be 2500 and it ended up being 5000$ and now for some unknown reason they can't seem to find an explanation to tell me on why haven't I receive my deposit back. At this time I think it's time to take a legal matter to get my funds returned back to me so with that being said they are quick to take your money but slow to return it.

Truck was great until drop off in Brownsville. GPS did not work. 3 calls to local number sent me to national - never able to speak with local, did not answer from national and call cut off X 3 after 5 rings. Finally able to stumble on drop off without help- took 45 minutes.

Rented a 16 foot box truck from Penske at Home Depot In Clarksville Tennessee. The home depot service desk needed me to call penske first to even rent it out, as there do not the rental contracts. I called Penske and ask for an estimate for going back and for to texas from tennessee. I told customer service, we estimated 600 miles, so 1200 back and forth and needed it for 2 days. So she told me around 600 dollars, what I thought would be ok, plus insurance. I ask her twice and she said again around 600. If she had told me the charge is 99 per mile I would have driven my own truck with a trailer. Very disappointed with their service, feel like they pulled me really over the table on this one. The end bill has been 1985.00 $. So if anyone wants to rent from Penske be aware of their shady practice. I won't ever deal with this company again.

Expensive truck, which is not awful. Challenge was it was raining. Truck was leaking inside the cab and inside the storage compartment. All our possessions were soaked, I got wet, and the truck died at the gas station on mile 400. They reimbursed me for only gas. DO NOT RECOMMEND.

Penske Truck rentals are is a truly unique experience! Even though they charge double what U-Haul charges, they added $300 extra surprise charges, and $250 insurance charge compared to $65 for U-Haul!! A truly mafia operation.

I will be honest in my review and say the truck rental process was somewhat easy in the beginning. We rented a truck at Home Depot in Iowa for our move to South Carolina. Upon pickup, we found our rental had an upcharge for insurance even though we said our auto policy covered us. After a bit of a struggle we were able to review the truck. The Home Depot employee was more interested in documenting scratches instead of going over operation and safety features. We were able to load and go to South Carolina where, unfortunately, we ran into Hurricane Helene. The entire west side of the state was without power, and Home Depot in Spartanburg was running on generators. We wanted to turn in the truck and evacuate, but we were being fined almost $200 for "not filling the tank".

Rented from Penske Leasing Co on yesterday Oct. 20, 2024 through Home Depot and I will never, ever do it again. I was charged 150.00 for deposit and I was under the impression that the whole amount would be credited back to me, no one told me that it would take 7 days to get it back. They are the worst, it's easy to credit back a credit card. I called and the clerk at Home Depot said one thing and the clerk at Penske kept saying, we can't spend up the process, but still is charging my account 212.00 plus 10.23 for the over mileage, which is fine, but the 212.00 is ridiculous, 139 was suppose to go back on my card that day and it can be done

I made a reservation by phone three weeks prior to the date I needed the cargo van. On the two week prior to reservation I called to confirm it was for a cargo van, not a box truck, because I noticed the reservation information did not reflect my conversation with the clerk specifically for a cargo van. Three days prior to my reservation Penske texted me to confirm. I checked all info and confirmed. The day of the reservation I bused to the Penske premises and they did not have my cargo van. They did not have any truck except. 26' box truck. Not acceptable. The disinterested clerk called other local offices and after botching the call twice he said there were no trucks anywhere. A tremendous waste of my time, with people waiting on me to show up with the van. I will never rent from these people.

Penske is the WORST leasing Company to deal with. We were on our second lease. Had been affected by a slowdown in Manufacturing. Then Hurricane Helene. They terminated our lease. Want to charge us the difference in "depreciation"... blah blah blah. Bye bye.

Check your mileage, fuel levels, damage and make sure they write it on your contacts. If there is a leak of any kind as well, they will clean it up and try to charge you. They also will send toll bills after you return truck.

They promised at least half my money back. Rented a truck to go out of state. But it never actually went out of state. They took all of my money with no return as promised.. management never returned my money nor returned my calls.

Worst experience I have ever had renting a vehicle. Reserved a 16 ft. Arrived at location to pick it up. Was told they didn't accept cash. Went to bank to deposit money in account. Waited our turn when we got back. Couple ahead of us was waiting on a different truck as well because the one they had rented was leaking. We ended up with 26 foot because apparently our 16 ft was also leaking. Had to wait an additional 20 minutes for the 26 ft was supposedly getting fixed. Well we got the truck, packed our stuff and when we went to unpack all our belongings are soaked. WILL NEVER RENT FROM PENSKE AGAIN. Oh and the salesperson was horrible. Too tied up on his phone to explain anything to us about truck or anything.

I rented a truck that missed its scheduled service maintenance interval. The truck was not able to be driven over 60 mph due to shaking and extreme vibration in the front suspension. I contacted Penske and also stopped at Penske service center and they did absolutely nothing about the dangerous problem. They said they would call and schedule a service appointment and that was just another lie. The battery went dead twice and they still didn’t repair it. I was over 600 miles away from home and had to drive it back home in that same awful and unsafe condition. They didn’t value or care about my safety and offered nothing in return. I spoke to numerous Penske representatives and they offered no help or resolution. Anyone considering this outrageous company should definitely consider renting a vehicle from some other company! Very disappointing!!

Penske truck rental from H**L, my rental from Georgia to Florida is still a nightmare and the worse move I have EVER done. It took 3 trucks to complete the move due to multiple breakdowns of the 1st & 2nd truck. I had to endure additional cost because of these trash trucks I was given causing a financial hardship and on top of that because I was not able to work because I was strained waiting to get a replacement truck I lost my job. Penske reps. told me they would reimburse me all the additional expenses and is now taking that promise back because they want me to sign a legal waiver to not pursue any legal action against Penske. This company is a liar, rents poor-quality trucks and do not stand by their word. I WILL NEVER RENT FROM THEM AGAIN AND I'M PUTTING REVIEWS ON EVERY SITE I CAN FIND TO WARN OTHERS NOT TO USE THIS COMPANY.

Better hope you don't need service, because you'll probably be on your own. Assume everything is broken and it's you that must fix it. Do not rely or depend on the truck or company for anything. Shop elsewhere is my advice.

I really had a bad experience with the truck that I rented but at least they called me and refunded me half of my money and said that they made the proper repairs so that no one else has to go through that type of experience and for that I am grateful. They made the correction. That's all that I could ask. All vehicles should be properly inspected before they are rented to the public.

I am writing this review about Penske in Logan Twp NJ, not all Penskes. I went there for fuel this morning. It was 4 30 am, so I figured I would call first. They said they were open for fueling. I sat there and waited. Blew my horn, nobody came out, I called again, the woman said she would send someone out. Nobody ever came out, after 20 I left with no fuel. I try to avoid this place because this happens all the time. Not to mention how bad their repairs are.

Leased 7 tractors from Penske in Long Island for approximately 5 years. They will give you the price that you want but then go on to charge you for things that you're warrantied for and then some. You will have monitor your invoices very closely and fight for your credits. They'll give it to you but if you don't pay attention it will cost you the savings from their competitors and then sum. Have Ryder for over 8 years also and though they are not the cheapest they are easier to deal with and the invoices are consistent. Will transition to all Ryder next contract. The grass is not greener on the other side.

The truck broke down on me. They picked it up with tow truck and when they towed it they incurred some charges and then charged my credit card. Worse experience ever. I took the truck back before loading it and was told not to worry about it losing oil pressure.

I thought I did my research for truck companies and saw the great video for the newer vehicles at Penske. I reserved a high roof van on 24 Aug for a 7 Sep one-way move. I received a confirmation but when I went to the storage facility franchise, the only vehicle available was a 16' truck which was too big for my job. The attendant said, "high-roof vans are hard to get." I expressed my extreme disappointment in his response and he was apologetic but neither he nor the Penske Chandler central office were able to find a vehicle to fit my needs in the entire Phoenix metroplex. I was totally stuck and had hired hourly labor waiting at my apartment. I asked why Penske didn't contacted me about the lack of vehicles and the central office manager did not have an answer. I told him to cancel my fake reservation.

Very unhappy with poor customer service, excellent agent is Jacob **, otherwise would have gone with another company. Other agents didn't get answers, call me back, pick up location was a slow fumble, couldn't get any instructions on truck operations, felt overcharged in the end, no accurate breakdown on billing. Penske website doesn't offer reviews apparently, I don't think they care. I had to hunt for this web to write a review. Called main corporate. Couldn't get an answer to place review, want my info before helping me, placed on hold forever, finally hung up, chat service on web never shows up, they shouldn't offer it if it is just for show.

Rented a truck with a car tow from Penske in Kalamazoo, MI. First it came missing a safety pin, when we called they said it “should be fine” without it. Then halfway to our destination (which was 500 miles south) we noticed that the hitch had been attached improperly by the worker at the Kalamazoo location. After being on hold for upwards of a half an hour, they said roadside assistance would be there in 90 minutes. No care was shown & nothing was done to compensate for the issue they caused, and about 3 hours were added to the time we were on the road because of their incompetence. Additionally, if we hadn’t noticed the mistake, someone very well could have been injured. There are so many other rental options, choose one of those.

This has been one of the worse experiences I had in purchasing a truck. They lie, they just want your money and they offer 15 days of warranty because they ensure to have the truck running with no issues for at least 15 days but then after that you start having all this issues with the trucks. Penske reps, they sale you a dream and painted all good until those 14 days are up then they just kick you to the curve and if you're lucky to buy NTP which is their so best claimed truck protection is a hassle and headaches. Stay away from this company as they scam you and sell lemon trucks. Take your money somewhere else and save yourself the headache and hard working money.

Reserved a Penske truck with a lift gate for Tuesday to be picked up at Home Depot. Truck not there, rescheduled my contractors for Thursday, guess what No Truck again. Getting nowhere with Penske or home Depot, I rented from Enterprise

Call to make reservations with the specific request on getting a truck with a lifting gate and making sure that it worked for the second time as we have deadlines to meet, this company kept giving me the runaround and wasting my time as their trucks are broken and don’t work and last minute cancellation.

If I could give zero stars to Penske I would. I reserved a Penske truck to move my late brother's belongings from Harlingen, TX to Midland, TX, with the truck to be picked up at 8:30 AM on July 6. At 6:45 PM on July 5 I received a voicemail from the local Penske office informing me that because of impending Hurricane Beryl they are closing their office and that my truck would not be available until Tuesday, July 9. Bear in mind that forecasts don't have the storm coming ashore before Monday morning, 48 hours after my pick up time. So essentially they're saying that you and your family, who drove 9 hours to get here to load the belongings and help with the move, can cool your heels and ride out a hurricane, because they don't have a single employee who can check out a truck to me at 8:30 AM, two days before landfall, when the forecast is warm and sunny.

We rented our 12' Penske truck on June 24, 2024 from Amazing Spaces (2412 W. Holcombe) in Houston, TX. The salesperson that helped us was **. Our experience was great from start to finish. The price we paid was more than 40% less than the competitor's price. ** was wonderful. She answered all our questions and helped us think of what we might need. She was quick and efficient with the paperwork. We added drivers (that turned out to be essential) and bought a padlock for the back (that was also essential because the one we had at home didn't fit! NOTE - the strong padlock is well worth the low price - approx $10). The Amazing Spaces store is a great place to rent. No line. Nice store. Packing supplies available. The truck was clean inside and out. It was ready to go. ** gave us advise for our trip and made sure we had all the emergency numbers that we needed. It felt like renting from a friend.

I rented online and it was an easy process. I arrived after my pick up time and was taken care of even though the wonderful manager was getting ready to go home after a long day. She helped me get the truck I rented and was very pleasant and patient with me. After a lot of "mishaps" with my credit card and getting it to work, I finally got everything handled. She was absolutely amazing and made my stressful day seem a little less stressful. What a wonderful person you have as your manager. If I ever need a truck again I know exactly where I will go!!!!

I rented a one-way Penske 16' truck to bring all my belongings from Florida to Connecticut. We were caravanning with my car. On the last leg of my trip (May 26), in Fredricksburg VA the truck was stolen at 6 AM while we were inside the 7-11 paying for gas. After the Sheriff took our information, we proceeded to CT in the car. 8 hours later, a Sheriff in the Richmond area called to report he located the truck with a flat tire, arrested the driver, and all my things were there. Since a crime was involved it took 4 days to obtain Penske corporate clearance. Every Penske agent with whom I spoke (several times each day) was professional, understanding, and patient. They arranged for the truck to be towed to the Penske facility near the Richmond Airport. I flew to Richmond, the tire was repaired and I drove home to CT. I sing Penske's praises to all - not for a minute did they hold me responsible for the theft. I will always be grateful to Penske.

Use any other rental truck company but Penske. We would have been better off running over state lines with everything strapped to our backs. Got sent to 3 different locations after reserving truck because somehow they didn’t have the keys? Can someone explain that? They drop off the truck… But they don’t have the keys? Nice people, horrible strategy and company.

Awful experience. Reserved a truck and when I went to pick up, it was not there. I called customer service and they were going to call me back with answers. No return call from customer svc as promised. I then spoke with area manager and he guaranteed the truck would be there the next day for me to pick up....and it wasn't. The area manager then would not answer his phone the next day, if you can believe that! I contacted corporate offices and the person I spoke with gave the usual song and dance that they would look at the issue internally. Two wasted trips to pick up a truck that was guaranteed to be there and received nothing in return, not even the truck that I reserved.

Charlotte NC took care of me in a semi-emergency situation! A different company didn't have my reserved truck but and I didn't know what we were going to do after driving over three hours. Shout out to Richard P. at Penske on W Craighead Rd for going out of his way to help and find us the right size truck we needed! We ended up having to pick it up at the Texland Dr. location and the girl behind the counter Samantha S. was super great and quick for us. Thanks for saving the day Richard!

Do NOT use Hertz-Penske. Never had such a horrible experience renting a one-way truck and we've moved a lot over the years. We booked way in advance for a 22' truck with car tow. Got to the Home Depot at the appointment time and were told they didn't have the vehicle. After a wait, we were told that a different location had one and switched the reservation to there. We got in front of that Home Depot and Hertz-Penske called to say they were mistaken, to go to a different Home Depot that was very far away at this point. We were told that they had called that Home Depot and that they definitely had the truck. We got there, and guess what? No vehicle. They had a 26' but after being on hold with Penske for too long to get that approved, the guy shrugged and said there was nothing he could do.

We had a very bad experience with Penske (understatement). When we went to rent from the 19103 I-45 Conroe, TX location on 4-3-2024, the van we had reserved was damaged (the side door was secured closed using a strap attached to the other side of the van as it would not stay closed otherwise). They only had one other van available, but it was for local use only, and we were dropping the van off in Galveston, which is not local.

I picked up a one way rental Penske truck from Home Depot in Bowie MD. It was a nightmare!!!.. First of all, I was charged for service options I specifically waived. When I noticed the significant price increase the HD employee told me that it was for a security deposit. She explained that I would get the deposit back on my credit card in 3-5 days and only explained this to me after I questioned the significant price increase. I later learned on my own that there is no security deposit if a credit card is used.

I rented a truck online through Home Depot. Received multiple confirmations and called last night to confirm and delay the pick up time by 1 hour. This morning I received a call telling us that there are no trucks available and they do not know if any will be available today. This is unacceptable and a terrible business practice. Home Depot employee had to call us and inform us that the truck was not available. Will not use or recommend this company.

Reserved a truck a week in advance and received a confirmation that the truck would be available. Showed up at Home Depot at the scheduled time and was told there was no truck available for us, even though we had a confirmed reservation. Had to scramble to find a moving truck somewhere else since we had friends waiting at our house to help us move. Terrible service. What’s the point of the guarantee??

Hello everyone, please read entire review whoever try to purchase or have a plan to buy a commercial truck from them. In the February 20 I bought the Frieghtliner 2018 from them. I picked up the truck in Indianapolis and I am leaving in California. When I was coming back to California the cooler was leaking. And I feel the brakes are not good so when I reach in California, I took the truck to my mechanic and he fixed that coolant leaking. Cost $300. After that he check the whole truck. When he diagnose one of the cylinder head was not working it cost me $6500. After that he checked one of the passenger side disc brake not good and he showed me the caliper was cut with the welder inside and have a no disc brake either. It cost me $2000 the total, I have to pay $8000 to fix my truck. I bought the truck cash so I spent my whole money to buy the truck and now I don’t have money to fix when I call them.

Been a huge fan of Penske truck rental for nearly forty years as a traveling construction superintendent, not so much this time around relocated from East Mesa Az to Bullhead City Az. Four hour trip turned into a nightmare of seven hours. Hour before destination ABS, Stabilizer service needed, Suspension controls, check engine light all came on, had to crawl below fifty miles an hour for better than 100 miles.

I recently rented a cargo van to move things from storage in San Diego across country to Baltimore. There were some initial hiccups - the first van they gave me didn't have a working radio; the next place I went to didn't have a van although it was supposed to; so I ended up at four different places over 24 hours to get a working cargo van. However, after that, there were no problems at all with the van, and throughout the process customer service was terrific. People at the Penske hotline and at each location (even non-Penske like Home Depot) were patient, helpful, and informed. They helped me get a better discount than I initially found online, gave me a new contract to account for the initial delay, and waived the late fee when I returned the van a few hours late. So, despite the problems getting the van in the beginning, the excellent customer service throughout more than made up for it and I would happily rent from them again. - Adam N.

I explained the situation to a sales rep that called me and I believe we can work well together in the future.

Where do I start, this company took advantage of me. I made a reservation for a 22ft truck and not knowing anything about moving trucks they gave me a 26ft diesel. That isn’t what I reserved and it was supposed to be unleaded. Had no clue they had me sign without telling me this and walked out around truck told me nothing and handed me keys. So I left and found out on driving back from getting truck on my moving day that I had a headlight out. So while moving in rain had to be on phone with roadside to get it fixed. He said everything is good to go.

I reserved a Penske Rental Truck to move from San Francisco to Boston. It was difficult from the start. I set up the pickup from one location, but the truck was 90 minutes late arriving. When it did, it was very low in diesel fuel additive and very low in fuel and they didn’t have any. They said for both shortcomings, I would receive a discount. They asked me to drive their truck to another location to get the additive, when I arrived they said it was not a good idea to take that truck because they were not sure why the level was low and sending it out before it was checked over was not safe. They said they would give me a different truck but it was not ready. I waited another hour and was given a freshly washed and gassed truck. Once again I was told I was going to be given another discount for my inconvenience!

Rent a truck from Penske in Dallas TX, and they treated us good. They had our truck ready to go and we didn't have any problem. So if anyone needs to rent a truck, rent it from Penske. They'll treat you like a family and make sure you are comfortable. When I do move again, I will be renting a truck from Penske, and again thank you to the team of Dallas TX, (Irving) two thumbs up.

When I rented my first truck in August 2023 no one was in the office and the doors were locked and it was raining. Finally he showed up and we got the truck. We had to go back in the office because he forgot to open the gate and we didn't get the hand truck we ordered and everywhere we called we couldn't reach anyone. Finally we did the next day but then we didn't want it. Then I ordered another truck a week later. First they had an extra 160 miles on it and we had to go back in and have it corrected. We had the truck for 6 days and instead of mileage for 44 miles they charged us for that plus the 160 from the beginning. I had to fight to get that money before they finally gave it back. I told them they never gave me back my 100. 00 deposit but they ignored me. They won't acknowledge it at all. I wrote and requested a paper receipt sent to me itemizing each thing but they just ignored me.

I scheduled a one-way move from Michigan to Texas 10 days ago for a 26’ truck. 3 days ago I received a text to confirm the rental, which I did. The evening prior to the rental date, Penske sent me a email to advise what I needed as far as identification and credit card. My pick up time was scheduled for 7:30am; I arrived at the Home Depot and was advised that they didn’t open until 8am. So I sat in my car until 8am. At 8am I was advised that they didn’t have a 26’ truck, and was advised to call the metro Detroit Penske and they could advise where my truck was at and when it would arrive. I called and was advised that they didn’t have a 26’ truck anywhere. Thanks GOD that U-Haul was able to care for my rental truck needs! I will NEVER rent from Penske again!

We rented a one-way truck for the standard 5 days. When we got to our destination they waived the $100 / day charge and let us use the truck for another week for free. I can't remember any company ever being so generous, so I want to thank the Penske people for their kind dealing with us. Also all the customer service reps were very friendly.

So, I moved from Knoxville, TN to Vermont. I reserved the truck 30 days in advance both times. Both times, the truck I reserved was not available. The first move, they told me I needed to drive to Sevierville, TN. to pick up the truck. It's a full hour away. I was a big enough jerk to corporate that they drove the truck to Schaad road Home Depot for me. Took 5 hours. So I lost 5 hours of drive time. Ended up costing me $480.00 for 2 motel rooms because we couldn't make a 17 drive in the dark. I had only planned on 1 night in a motel.

We reserved a moving truck a month in advance for a cross country move, and when we arrived it was not available. The employee said this happens all the time. This impacts us because we have movers scheduled and hotels reserved for our multi day trip that we are unable to cancel the day of our move.

I would like to review the Penske Truck Rental on Stanley Gault in Louisville, KY. My customer service representative Rachael ** went above and beyond the call of duty for me and my situation. She gave me the best price for Penske rental that was over a 2-week period of time with a final one-way. I was able to call her anytime and I live in Brooksville FL but was renting from this specific Penske. Rachael provided 5-star service and professionalism for me throughout the process. She did the best she could with discounts and was able to help me to the very last day with coordinating the drop-off times and my work schedule. I had 100% service from her and I am recognizing her for the hard work and time she put into my contract. Thank you so much!

I reserved a truck a week in advance. When I arrived to pick up the truck, I was told that the truck was not there. The Home Depot employee fumbled around for a truck at a different location but was not able to come up with anything. After having stood there for 45 minutes waiting for him to come up with a solution, I decided to call other rental services in the area. I was able to secure a U-haul which was available immediately. When I called Penske to ask what they were going to do about their failure, they told me they aren't going to do anything since the truck was never checked out to me. When I made the reservation, I was given confirmation and a guarantee that the truck would be there ready to rent. But in the end, the truck wasn't there. I didn't rent it. My project was late and over-budget. I am owed compensation for this. Penske's guarantee is empty and worthless.

Customer service, great. New truck, bad. Steering was terrible. The Stabilitrack would blink (car with squiggly lines) with "See Stab". No notification concerning servicing the issue (until I looked up on Google what the dashboard was supposed to read). It was a new truck from Torrance, California to Ashland, Ohio. Nearly hit/ran off the road because of no control. Vehicle #** RA# **. My hands cramped up gripping the wheel for dear life. We were on a tight schedule and had no time to replace a truck. It was a 5 day journey of fear. Then add the rain, wind, bad roads (being repaired) on top of it. Never...again!

Read. VERY IMPORTANT!!! I rented a truck and tow to move to Florida from Georgia. When I picked up the truck in Atlanta at Home Depot the guy didn’t even check the gas in the truck or inspect the tow. He said he didn’t have time he was busy. We loaded up the truck and drove to Ocala. No problems !! We parked and rested in Ocala. When started leaving the tires on the carport were smoking. We pulled over it stopped smoking so we left. We notice it smoking again and we pulled over. The first tires on the carport were on fire. My car was on top and the carport was on fire.

I rented a 16' truck the evening prior to picking it up from Home Depot located in the Savi Ranch part of Anaheim Hills. They didn't have one at that location but offered to have it driven over by 9 a.m. the next morning. We needed it to move out of our home to a storage unit (at the most, 3 miles away). Since I've never rented a truck (or even a car). I trusted the Penske employee to be above-board. Boy, did I learn MY lesson! When I returned the truck that same afternoon I learned that he hadn't checked the gas level PRIOR to my leaving Home Depot. So I ended up paying for the gas I didn't even use - at total of $80 because the salesperson I had rented the truck from wasn't there to ask and the new salesperson said we could ask corporate. Guess what? Corporate never got back to us. Beware!

Run. Run. This company is a nightmare. I’ve been trying to buy a truck from them for over 3 months now. When I finally get to see the vehicle after waiting so long, it looked atrocious. The APU that I paid more for don’t work. There was broken parts and horrible tires. The vehicle wouldn’t stay on. It kept dying and they kept charging it nonstop. That vehicle supposed to be in level one condition. Customer service is horrendous. They are very nonchalant once they got your money. With a heavy heart I regret not buying the vehicle from Schneider or another vendor. If you need a truck fast. This company is not it. Up until today I still don’t have my truck and they refuses to refund my money. Working with this company is exasperating. I’m waiting to call customer service and request a full refund. I don’t even want the truck anymore. It’s overwhelming working with these people. I want the process to conclude. Run please.

Every single person I spoke to was so nice and helpful. Every single time I called and when I came in to get my rental Truck! I was very pleased. David, Jacob and Christian were great! Also, Leslie, was awesome! I love Penske on West Carmen street.

Despite passing Penske's inspection the truck was leaking power steering fluid & had a bad wheel seal. They sent a tow truck that was too small to tow the truck for repairs. Once the truck was "fixed" & we were on the road, the wheel seal began leaking again. Penske sent another repair truck to a location on the opposite side of the state from our location. Even if this rental were free it wouldn't be worth it.

Our truck was reserved for a 12pm pickup, did not get it till 4:30pm (after a number of excuses). Truck had a concerning maintenance issue, but not much choice. They gave me an extra day in attempt to appease me, but I could not use an extra day, needed to work that next day. So, basically lost a day on my move and got a junk truck. But, like I said, the first troubled truck I ever got from Penske. Most have been great. Just letting you know it can happen.

We just finished using a Penske truck to take our daughter's stuff across the country. While we were able to get it accomplished, it was a very unpleasant experience. First, we specifically chose Penske so we could rent a van. We were going to be driving through several cities and wanted a vehicle that would navigate the local streets a little easier. They assured us over and over again that the van would be there but when we showed up, we got a 12 ft. truck. No discount or apology for not giving us what we ordered.

Great Value, Clean well maintained truck, And amazing Fantastic personal service from the Manager Steve **. He took the time to converse and show me all the features of the truck to make my journey pleasant and safe. Thank you.

I reserved a 16' box truck more than one month in advanced. I called several times to confirm since this move is important. At 11:00am the day before I was to pick up the truck, they called me and left a message that they did not have a truck for me. I called them and they offered a 12' truck instead. I complained and said they would look around to see what they could do. I called U-Haul and got a 20' confirmed. When I called Penske to cancel my reservation, they claimed they found a truck and were only asking me just in case. What??? I told them I will never use Penske again.

I reserved a 26' box truck on 12-3-22. Scheduled to pick up on 12-7-22. I called on 12-5-22 to confirm the truck would be available. I was told that it would be ready as scheduled. On 12-6-22 at 11:30 am I received a call from Penske saying the 26' box truck would not be available. They said the best they could do was a 16' box truck. This is a 40% reduction in size. Then at 4:30 pm on 12-6-22 I received an email saying I now had a 15' van. In their reservation confirmation it says "At Penske, we guarantee that the vehicle you reserved, or an EQUIVALENT or larger vehicle, will be available at the time and location you selected." How is a 15' van EQUIVALENT to a 26' box truck. Their guarantee is worthless. **** Do not use Penske. *****

Penske trucks are clean, have cruise control, power windows and mirrors. The tank was full when I picked it up. It is actually 16 feet of floor space. U-Haul had none of the above. Penske employees and customer service were great unlike the other company. I recently used both for identical moves so the comparison is accurate.

3 weeks ago a Penske truck in Bellingham, Ma. Wiped out our mailboxes and a large rock displaced. Called mitigation group and got the individual to speak with. I called, I emailed and no return call. I sent one email return receipt, and they read the email but did not call me. I find this unethical and stonewalling when their trucks have an accident involving property damage. I have all the pictures but they won't return my call. There's nothing more frustrating than being ignored by a company that obviously doesn't care about safety or others. They shirk their responsibility with valid claims.

I had my move planned for two months and on the day to leave the trailer was missing the support bar where the straps wrap around the front tires. How did this pass inspection? I have pictures to prove, and I don't plan on returning.

Booked a cargo van rental for taking daughter to college with apartment furnishings. When I arrived for pickup on morning of the move, they said they said I had to take a much larger box truck two categories higher than the van size I needed. They didn’t notify me in advance of this surprise, despite sending multiple other emails confirming my order. This made my move more work to secure things in all the extra space, and more costly in fuel cost over the 300 miles, and more dangerous for me and others on the road.

We are long time local rental customers of Penske with generally good experiences. Terrible experience with Penske with Household Oneway rental. Next is truck was in fair shape, we had an accident with the truck and Penske refused to replace truck nor provide credit for a rental that was supposed to be 4 days but lasted 4 hours. Penske since has not co-operated with my insurance company and has tried to claim damages for items already noted by Penske as being damaged prior to our rental. Finally, Penske's refusal to provide a replacement truck lead us to use U-Haul. Turns out U-Haul's price for the same service was nearly 50% less with a newer and better suited truck. Would recommend U-Haul over Penske.

Penske rented us a truck at the last minute when we were abandoned by another company. They were even able to give us a larger truck than they had originally agreed to the night before and granted us a few extra days with it. They really saved the day.

I rented a truck on 07/03/2 with the term of unlimited miles. I returned the truck on scheduled date, 07/04/22 but 2 hours late. I did not call the store because I thought the store was closed on JULY 4TH. The store manager, Lucas ** explained to me its company policy not to refund customers $100.00 deposit and charge for the whole day. This is unfair and truly unprofessional customer service, in fact I believe it's stealing from your customers. I spoke with another company representative, Tony explained the rules are set up, if I had called and explained I was running late I am giving 2/3 hours windows before being charge a whole day. Once again, I did not call because it was July 4th and I thought the store was not open. Lucas ** explained, if I had not drove the truck 600 miles he would refund some of my money but Lucas said, I took advantage of the unlimited miles rule so he will not refund my deposit.

Got a local truck rental to move some furniture. Paid for a 24 hour rental. Was quoted $63 for the rental. Got the truck back to the lot that night and was charged almost $500 for their ** - line item overcharges. Unbelievable rip off. Unbelievable that they get away with it. They charged things I never agreed to and charged prices that were not disclosed during initial intake. Can not believe how bad they are. I have moved myself and my kids and have rented moving trucks before. I never paid so much for so little. They are absolute thieves. No matter what they quote you - be prepared to pay 10 times that amount. Shady as hell and they do it proudly.

I rented weeks in advance including 5 doz blankets. Penske is three times the cost of uhaul. Went to pick up the truck and zero blankets. I was told to go to harbor freight and buy them. Really? Really? Truck is a noisy screechy POS. Go somewhere else. Penske is a not very funny joke.

** helped me find a truck for this long weekend of May 29th through June 1st AT 140 Green Rd. Knoxville, TN 37920 on 05/28/2022. I called everywhere beginning with local Penske locations without much luck. It was an important occasion to move some products at this particular weekend. I have always had good experiences with Penske in my 20+ years of business relationship, but this time, it saved me an important time. Thank you, **. You are an asset to Penske, America and most importantly to humanity:).

I reserved a truck a week ahead of actual date. Had confirmation from corporate. I called one day before actual rental date. They changed the confirmation and was going to be charged $100 more than the quoted confirmation agreement. I DO NOT RECOMMEND PENSKE FOR ANY SERVICES.

Penske used to be my "Go To" Rental Company as I never had problems in the past. This time, however, the truck broke down and put me five hours behind schedule. The man at the return place was very nice and said that I needed to call the corporate office and that they would probably give me a partial refund. The people at the corporate office passed me around, one after another each was horrible, every one of them passed the buck and even the supervisor who said that she was going to refund half my money, never actually did. If I could give negative stars I would, this was the single worst Rental experience of my life. Penske is no longer the company it used to be, and will never be my Go To truck again!

I returned moving truck with full tank of diesel. Put 31 gallons in tank ($121.91) before returning. Penske charged my card for 70 gallons of diesel at $8.00 per gallon...$560.00. I have been calling Penske for 3 days and keep getting the run around. I finally called my credit card provider and entered a dispute for the charge.

We filled gasoline to full just before dropping it noting that the gas gauge was faulty and always showed 3/4 full. We were charged for gas at return when it was not possible to add gasoline to the tank. We explained the situation and requested the charge be removed. We were told to tell someone else. No one from Penske will talk to us and we are forced to deal with the matter with our credit card company.

This review is about Hermitage, Pennsylvania. You would have to be out of your mind to rent a Penske truck from these Home Depot people. We picked up a truck on a Sunday afternoon. The Home Depot staff had no idea what to do and were on hold with Penske for more than 20 minutes. The next morning, after the Home Depot staff was on the phone with Penske for at least another 20 minutes, we picked up a car trailer for that truck. The Home Depot staff refused to give us any assistance with hooking it up to the truck and getting the car onto it although the Penske brochure says its agents will help customers hook up the trailer. When, at our insistence, they brought us the brochure on how to hook up the trailer, they acted like they had never seen the brochure before and never been asked for one before.

This company needs to have a better system. They cannot just let random reckless drivers just rent any of their trucks. I was in High way LIE and one of the trucks driven by 3 young kids almost caused me to have a huge accident. This driver was driving so far and switching between lines. Please don't just give your trucks to anyone.

We showed up to our rental appointment at 8, and the truck was late so we didn’t leave in the truck until 8:56. Got home and started packing, then the rain started so we took a break. Went back to the truck and saw that the roof had leaked rain water all over our things. When I called, someone told me all the trucks leak so they couldn’t get me a replacement truck. There was at least a gallon or two of water by the time I was done with dealing with calling back and forth. I returned the truck that day to get a refund and went with another moving truck company that does NOT have leaky roofs.

Crooks!! I would give less than 1 star if possible. We rented a moving Van on June 24, 2021, from Boomer Services at 1210 N. Flood, Norman, Oklahoma. The original agreement was from 06/24/21 to 06/26/21. I returned the van earlier than required on June 25, 2021 and drove it for less than 100 miles. We paid the charges in full of $591.63 for the rental 06/24 to 06/25. I used the van for less than 24 hours one time. Since the return of the vehicle, my credit card has been charged for extra charges and for one week interval rentals several times. I received an extra charge of $927.09 on my credit charge on 07/02.

Rented truck in Northern VA. By the time we got to Breezewood, PA, couldn’t stand the severe vibration any longer. Roadway tire service from TA arrived. Looks like all 6 tires need replacement? Balancing steer tires. Rear missing large chunks of rubber. Scheduled preventive maintenance overdue by 15k miles. So far, way behind schedule on trip. Not impressed w/ Penske.

Overpriced rentals. Like riding in a buckboard and the interior is filthy. Was double taxed on mileage and not refunded the proper amount. Disgusting experience. What more can I say. High priced and lousy unprofessional service.

Charged me 700.00 per day to rent a truck. Complete rip off. Never and I repeat NEVER use this company for your truck rental needs. Penske is 3 times more expensive than any other truck rental company on the market.

BEWARE!!!! My husband and I drove from Virginia to California in a 16 foot truck that included a car carrier. During the entire process we broke down twice due to receiving a faulty car carrier. Our carrier completely detached from the truck itself and almost caused a crazy accident. We were unable to get roadside assistance to help us, so we had to pay out of pocket for the damages. After repairing the damages we got on the road the next day and experienced another major issue with the car carrier. The back tires completely blew out in the middle of the freeway. And on top of that the trailer started to catch on fire. Long story short please give your money to another reliable moving company. This by far has been the worst experience I have ever encountered with moving.

Penske Rental #**for one-way 1,200 mile rental from Illinois to Florida. Truck had 172,000 miles. Truck had one working headlight. Truck had two bald tires, one tire with hole big enough to fit my thumb. Luckily I noticed the dangerous tires while loading the truck in my driveway rather than after a blow-out after beginning the trip on the road. Truck leaked rain-water from the roof of the cargo box. And the diesel emission fluid tank was issued on empty resulting in a dis-rating of the engine to maximum 5 mph. Never again.

Penske wanted to double my rate from 2K to 4K today because I made my reservation in May 2020 and in Nov. they would only honor extending me out 1 month to Dec. 31. Who in their right mind would move across country on New Year's Eve by themselves?? I told that supervisor he could drive their truck for me as I refuse to depart on that date with high possibilities of snow, sleet & ice. Did he want their truck totaled?!

Rented a 16 ft truck for our big move out of the post-COVID hellscape that is California. For that reason, along with every competing truck rental, prices were double on our one-way move to Idaho. Other than that, everything was pretty much as advertised. Reservation was fulfilled by a self-storage place, truck was practically brand-new with very low miles, and ran with no issues. A large dolly was provided, along with the requested furniture pads that were in new packaging. I actually ended up with more days on the rental than I needed, so I was able to use the truck to get a new washer and dryer into the house before returning it. Other than being bound by market rates, Penske delivered everything I wanted.

I purchased a used 2014, Freightliner, Cascadia from "Brennan **" out of Penske Harrisburg, PA location. Less than 24hrs after purchase the truck broken down on me, on the "Interstate 70" in a very unsafe condition, with no cellular service, stuck in Altamonte, Illinois. Over 700 miles from Harrisburg PA, where I purchased the truck from. Truck shut off on me on a 1 lane, highway and wouldn't start back up. Another truck driver stopped and called me a tow truck which cost me $350 to get my truck towed to a safe area off the interstate

I rented 26 foot truck with car carrier from Penske. I was moving from Mesa, AZ to Dyersburg, TN. A trip that should of took 2 days took me 9 days. First upon picking truck up I noticed steering wheel was not straight and had lots of play. Also would pull into shoulder or other lanes when hitting potholes or bumps in road. I took back to Penske. They told me to take to their repair shop. No. That's not my job. So after they looked at truck they said it was safe. So I loaded truck and car took off on my trip with my kids. Well it took me two days to leave Arizona. When getting to Albuquerque I called Penske. They told me notes say truck was inspected so stayed at motel.

We have purchased Used Truck from West Sacramento location on 06/19/20 and we have not received the Title for the Vehicle yet. It has been more than 60 days and no one seem to give us an answer. I reached out the corporate office and asked for Customer Service Manager and I was told she will call me back with an update but got No Call from her. The person in the Title department doesn't even respond to my emails or calls no more. We are trying to figure out what's going on... and who else we should reach out next. Please give us advice if you know any other way to get this title from Penske Used Trucks. It's frustrating... Every time I called the corporate customer service, I have to tell the story to each individuals and they all seem to make a note and have the manager call me but No manager has approached me yet. WE WILL NEVER DO BUSINESS WITH PENSKE!!!

I recently utilized Penske for a move out of Chicago due to COVID-19, and was VERY disappointed in the rental service for a number of reasons. I booked a Penske high-roof van a month prior to my actual move date, in order to ensure a seamless process. I booked it out of a location within walking distance from my apartment. Since I didn’t have a vehicle in the city, and I have a member of my household high at risk for COVID-19, I wanted to take all the precautions to make sure the move was safe, efficient, and allowed me to pick up and drop off the van without having to take public transportation or an Uber.

I know that we are in a pandemic, I am on board with rules for our businesses but Penkse in New Castle De needs a lesson in customer service! Rude, aggressive, then I spoke to the person in charge!!!!

I bought a used box truck from them 25 years ago, of all to pick from they were ragged out. Burned and got seven miles per gallon going down Hill with the wind behind meeeee! To me to hall daughters furniture home from college at VIRGINIA TECH. $500 one way plus gas. Too much.... Can rent here near Dulles, $200 full day or $500 one way plus $100 gas. One way I must rent two days. Nope, Never Again Penske... Bye Bye

I rented a Penske truck from Home Depot in Vallejo Ca, for a move to Murrieta Ca. The cost was just above 1400 with tax and a puchased truck breakdown policy. Stuff happens, and I know that so when the truck broke down halfway down the 5 freeway, i was not concerned but I had to move all my stuff from the Penske truck to another rental, a U-haul. That was hard to say the least. I also incurred more cost to rent the other truck. Now here comes my complaint: Penske truck broke down due to fueling problem, and remember I had a breakdown policy, i then make a claim to Penske. Complete silence for about a week.

My daughter had parked in a safe place and her storage unit wasn’t available till the next day because of the size she needed. They towed it and Penske went and picked it up and went she finally went to get everything because of there being so much confusion about where they took the truck to and her losing the unit and so much back and forth.

I recently purchased a 26ft box truck from Penske that they claim was "Premium". I didn't have this truck more than a week when the check engine light came on and the front headlight was out. The headlight was an electrical issue because the bulb was good. When I opened up the headlight area I could smell something burning and tell it had been rigged and was not the original set up. Because I was within my 15 days they had me come in and supposedly fixed everything.

I purchased a used truck in October 2019. It did not have a clear title and as a result I had to get two consecutive 30 day tags. After the 60 days was up I had a truck that could not be used and had to park it for 10 days. I asked the sales rep if there was a solution. He said I could rent a truck, pay for it and then get reimbursed for the rental expenses. I rented a truck for 2 weeks and 3 days. Had to cover it on my insurance and had a flat tire that they want me to pay for. The total cost out of pocket is $2097.20 rental expense, $800 insurance cost and $665.03 tire replacement for a total of $3562.23

Horrible customer service. Penske truck has been over 40 minutes late. And I’m still waiting. Still on hold with them on phone right now for over 14 minutes. Waste of time. Very disrespectful. Save yourself time and money. Do not choose Penske. Go with U-HAUL.

I’ve reserved twice online for a 26’ and 12’ box trucks and both times the truck was not ready. 1/9/2020 I am sitting at Home Depot and had truck reserved to pick up at 7:00am, it is 10:50 am and truck is still not here and I have no choice except to wait since I was dropped off by Uber. I will NEVER rent from Penske again. My reservation #** if you need this Penske.

When looking for a way to move from Chicago to LA, I had many options to consider. First was who will move me? Myself or a moving company? I figured that out rather quickly because Pods and Relocube quoted $3k for my move of a one bedroom apartment. I felt this was expensive and they couldn't even drop the pod/cube on my street anyways due to city regulations, so I would have had to get a truck and bring my stuff to the terminal. I didn't want that kind of hassle and waste of time and additional money. My dad recommended Penske as he had used them before several times and was happy with their service. I didn't opt for Uhaul based on reviews of truck conditions/reliability issues and price.

I recently purchased a box truck from these guys.... $40,000 motor blew in 25 days under $1000 miles.... They said it only had a 15 day warranty and in over 9 days lol and now won't answer my call (Phil). You're a joke!!!

For the prominence of United Parcel Service Locking down & accelerating into peak season Penske Truck Rentals pulls through in a driven force of trustworthiness, reliability, sustainability. Up to par on inspection. Very smooth ride. Great brakes... well threaded tires... Great sizing in mirrors... to watch for motorist and pedestrians. Head lights are bright as could be for night vision. When you rent from Penske you know your life is in good hands. B2B #1 in Safety Requirements. #1 in logistics of service and deliverance. Penske leading UPS #1 Leader in Global Logistics right to the top in DEDICATION ON EVERY TURN. A-1 Accredited.

Scheduled to rent a CDL truck from this place and the morning it was suppose to be ready for pickup, they didnt have it ready due to a mechanical issue. Never even called to warn anyone so we could make other arrangements. Never even offered a discount. Very crappy place, not reliable at all.

Don't buy from #penskeusedtrucks. I purchased 2 used trucks for $60k and after 30 days they will not even pass the state inspection which was guaranteed to me! After waiting 3 months for the trucks, I can't make money to take care of my family! Sales rep told me it's only $60000 wow!!

I rented a 16ft truck round trip for a day on a Saturday. The Truck had only 9K miles and work great. When I made the truck lease I was told I had to pay a deposit (no big deal) and the attendant said the deposit would be on HOLD, so I used my Visa Debit card. I turned the truck in later that day and when I saw the receipt it had a CHARGE of the rental & the deposit! When I looked online at my bank account they took the Charged amount that included the deposit so when I called the local office about it she said wait until the next day and see if the deposit gets taken back off. So next day I checked and nothing was refunded. Then I called again to the local office and now they say wait 3-5 business days for a refund.

I had rented a truck for August 23, 2019 pickup at 10:00 am from Home Depot in Bonney Lake, WA. My reservation number was **. When I arrived at Home Depot I was told that they didn't have any trucks. They had 3 reservations for that day with no trucks available. The gentleman at Home Depot talked to "Max" who was a regional manager for Penske at 8:00 am letting him know they had no trucks. When I arrived, 2 hours later, I called Max. He said that because I rented my truck at 9:30 pm, it doesn't leave much time for them to get a truck to the Home Depot location. I told him it had been 2 hours before I picked up my truck so someone could have contacted me. I received no phone calls that morning. Now I was at Home Depot with people at my house waiting to help me move.

They charge upfront a little more than I liked for the first day but everyday after that was only 100 dollars a day. They send confirmation emails. They call to verify that the information is correct. Excellent experience.

On July 11, 2019, I made reservations online with Penske Truck Rental for a local move around 4 or 5 miles from the Home Depot where Penske Truck Rental is located in Grand Prairie, Texas. The quote after my reservation was for $34.49 with .79/mile. I had also made reservations prior with Budget Rental (cheaper). I have used U-Haul and Budget in the past, but recommended by a friend I decided to try Penske Truck Rental. The day I was to rent the truck which was July 27, 2019, in order to move locally which again was 4 or 5 miles from the store, it went downhill from there. This Penske is located inside the Home Depot store in Grand Prairie, TX. I was moving within the same city and a local move. After I was asked to make a deposit (which was listed as around $100.00). I was charged $261.25. I immediately ask the representative why was I charged $261.25. She advised it was for the deposit.

Their prices for truck rental and car towing were better than others. The rep I spoke with on the phone initially was very helpful and pleasant to talk to. We did have some difficulty with the car trailer upon pickup but Kathleen at customer service was very helpful. They gave us an even bigger discount and even drove a new car trailer out to our home so we could continue to load the truck which the employee who drove out the new trailer was awesome. Moving is very stressful but these reps for Penske made our day a little more bearable. Thanks Penske.

I rented a 16' truck and trailer for my car from Southern Pines to Blanchards appliances furniture store in Chattanooga, Tn. I returned my truck the night before my due date, could not find drop box was not labeled. Left Southern Pines with 4 gallons short of a full tank did not realize you have to exact on your gas to return truck. So I was charged 8.00 per gallon equals 32.00 dollars plus charged me 100.00 dollars for an additional day. So if you want to throw away an extra 174.00 with tax of course plus the rental charge of 462.00 dollars use these these businesses.

First and only time I will rent from Penske. Rented a 16' one way to move from San Diego to Austin, paid by debit. The whole process went smooth, better price than their competitors, got a brand new 2019 truck that had less than 100 miles on it, no issues the whole trip, easy pickup and quick return. I was quite satisfied with the experience and even told my wife that I'd consider paying a bit more for Penske if we need to rent a moving truck again.

Before renting any vehicle from this facility make sure you completely document the entire vehicles existing condition. I recently rented a Sprinter from these people while ours was being repaired. Problem #1 They forgot to give us the vehicle registration. Problem #2 The rented sprinter was in very poor condition with numerous dents. Problem #3 We were hit during the rental period which caused a dent in the side of the van. They used this opportunity to try and swindle the insurance company and sent in claims for all of the pre-existing damage. Problem #4 they continued to charge our credit card for rental of the vehicle for months after we returned it because they claimed it was out of service and being repaired during this entire time. These people are dishonest or incompetent, I would run the other way. Try Rider instead.

Originally we shopped around online and got quotes from different moving companies. After doing the research online we decided not to go with Penske and then we received a call. Great customer service and dedication for reaching out to us. They gave us a competitive and better price than the other options we had. That part was great and effortless as far as setting everything up. Once we got the truck, we loaded it and started our drive. Being military we e moved a few times so from Vegas to Colorado we went. The ride was just awful. Every divot in the road threw the entire truck off track. It’s as if Shocks don’t exist.

Moved across country. The facility was clean and professional. Truck was high quality. Easy drop off. We will always use Penske in the future. Very affordable too! We could't be happier with the price and experience we had moving.

My husband I rented a 26 ft truck from Penske. We are moving from El Paso TX to Clarksville TN. We called Penske road side assistance. They sent a mechanic and he tells my husband "I don't know what's wrong." Then broke for the 2 time. They sent a mechanic 4 hrs after it broke down. Honestly I'm sure the person who rented this truck to us didn't have it maintenance. I have used Penske before and had no problems. But after this experience. I'll never rent from Penske again.

SERIOUSLY! DO NOT USE THEIR BUSINESS!!!! Rented a truck to drive cross country from Columbus Ohio. And a Trailer/dolly to pull behind it. The first trailer they gave us was broken so we had to drive a half hour to pick up another one from their location because they refused to drive to us. Then they were on lunch and didn’t tell us so we had to get another one and wait for them to get back. That second one had broken chains so we had to go buy them ourselves out of pocket to use this BS POS dolly.

We switched from renting trucks from Budget to Penske because we heard great things about the quality of their trucks. Big disappointment! We reserved a one way truck to drive over 2000 miles for our move west several weeks in advance. We arrived to pick up our 16 ft box truck on time, and was told it wasn’t available yet. There were three other 16 ft trucks in the lot, but we were told they were for someone else later that day, and one was “local” rental only. After an hour wait, Penske employees arrived with two trucks from another Penske location. The attendant said “Well, looks like your truck has 99k miles on it”.

So where to begin? Penske gave us a car carrier to go on a 26 foot truck from Florida to the northeast but the car carrier that was given to us was put in a class of it needed to be repaired. We lost our brakes and the car carrier blew two tires and now Penske isn’t doing anything to help us. Trying to get our vehicle are the moving truck to our final destination. So it is after 1 o’clock in the morning here in Connecticut and we’re being told that Penske will not help. So now it’s going to cost us extra money for a person to drive our other vehicle and pay for another day of this stinking truck because Penske has aired on the side of their so-called preventative maintenance but the carrier was issued to us so the liability is on Penske and I will be filing a suit in federal court.

I rented a 26 foot truck to move over 1300 miles and was given the worst truck they had on the lot. It barely made it up. Even the slightest inclines and steering was extremely hard to control. I only felt safe driving around 50 mph and that was a stretch. The truck was so bad that I took a hit on filling the tank and instead returned it with about 3/4 of gas... which they then charged me $8 per gallon to fill. Should have gone with my first instinct which was U-Haul.

First time experience for my move - estimated $2500 for SFO to Minnesota move for a 16ft Truck+Carrier. Ended up wasting $3300 ($800 extra). Awful people and customer care. Charged me $264 (33x$8) for returning the truck that they claimed was empty! Since this was my 1st time, I did NOT know anything about truck renting. I just trusted the guy (in SFO) and signed end page of the agreement. They claimed the truck was given as "Full" and was returned (by my driver, who I hired to drive) as "empty"!

Set up a dock truck rental at the Egan MN center. When I got there they gave me a truck a third the size I needed. I returned the truck within 3 hrs. I was not comfortable driving it. It could not handle my use for it. They said they line me up with the proper equipment. They called me at 645 am Wed and told they had a truck non CDL with liftgate. It was workable but I drove 30 miles when I got a call from the rep tell that the check engine light came on and would try to test and have it to me in a hour or so.

Worst experience of my life with a rental truck! I have rented U-hauls my whole life with no problems. Went with Penske because it saved us just under 200 dollars. First we get the truck and the windshield wiper fluid is frozen. We are in Colorado and it just snowed for 2 days before. So with the roads being wet and all the back splash we need the wipers working. We talked to the people at the storage place where we rented the truck from and they said it would defrost once we started driving and we would be fine. 5 hours later they are still frozen so we call the roadside number. They come and fix that issue on only the driver side. Passenger side started working shortly after we started driving.

I rented a truck in July for a weekend which I paid for, now a charge keeps appearing for January for a driver and company I never heard of, for a date I was never near Penske (the location, Dequindre Rd, in Warren, MI; driver - a Gerald ** from Indiana, company- Homeward Bound). AND they keep insisting it's my bill. I am notifying the attorney general of Michigan. If you give Penske your credit card - WATCH OUT.

Rented a 26’ truck in Apex, NC. Put $520 deposit down on the truck and only had total charge of $250. Still have yet to receive my money back (2 phone calls and 2 weeks later). Was also charged an “environmental fee” of $6.00 and a “vehicle license recovery fee” of $7.50 (which was not on the advertised daily rate, but later found it was in the small print when you sign for the truck). When I called Penske rentals corporate office they explained the environmental fee was to recoup cost of disposing of hazmat waste from the engine (oil, etc.)

Rented a truck with a lift gate to help us move. We were able to load just fine. We got to our new place and the lift broke at about 8pm. At 11pm they sent out a guy who tried to fix it. He said he couldn't, the next morning we called again and they sent out someone else, who also could not fix it. In the meantime it was leaking fluid into the driveway. Around 2pm they brought another truck. At this point the movers we had hired had left and me and my husband had to push all of the things in the broken truck across to the new truck... Either the one lift crooked. After all that we were then able to move everything that we had to move from the broken truck into the new truck to be able to unload.

Rented the high ceiling van easily online. Later learned that my pick up point doesn't carry that truck, but they had it brought out that morning from a nearby city. Great customer service at pick up and easily returned with key drop off. I did get charged their estimate of mileage with deposit ($150) and then refunded the following day for the unused mileage. I would definitely rent from them again!

The folks at PENSKE FAIRFAX RENTAL MA in Fairfax, VA were outstanding, thorough and honest - highly recommend renting a Penske Truck from this location. The 26' truck we rented was not too difficult to drive. Would have provided a five star rating except the after hours key drop off at HOME DEPOT #4131, 1700 FRUITVILLE PIKE, LANCASTER, PA was broken and we had to made an additional trip to drop off the key when the Home Depot was open the following day. Overall Penske provided a very good truck rental experience and we would recommend them to other do-it-yourself movers.

Penske rented us a truck and this is not our first rental. As we were driving the truck made a hissing noise like air being deflated from the tires. We pulled over on a side of the road and the road was uneven, but we had no choice but to pull over and park it there overnight. Called Roadside service and explained to them what happened. Took a flight home and roadside service towed it to an even surface. Went back and drove the truck home in its broken condition. We are not mechanics, therefore we drove the truck back home after roadside towed it to the side of the road.

We rented our first van from Penske: a 26' air brake van. The cost for 4 days was to be $599. We rented it the day before it was due to be returned. I carefully parked it. When renting it, also took out the base liability insurance. No one said anything about where to go when got into the city to top off the fuel! AND no one said they were going to charge around $299 for about 1/4 a tank of fuel!! Really?! Wow!! Watch out folks! I tried them out to see how they were... after THAT! I am going back to that "dark ages" with U-Haul. Good grief! Moving is bad enough... to be gouged on top of it!

I reserved a truck from Penske 10 days before moving my daughter to her new apartment. 15 minutes before my pick-up time I received a call from Penske saying they didn't have any trucks. This was a Friday and they told me they should have a truck by Monday. I already had help lined up for the move for the weekend and now they tell me they have no trucks. I went down to the rental place and the man there made some calls and they told him they should have a couple of trucks in the next two hours in a different town 30 miles away. I said I would drive there and pick it up since I was so desperate at that point. The man told me they would call me back in a few minutes.

I had to keep calling on a reservation. Then I was told no trying to reserve a truck a week in advance. I was told I could drive 8 hours to their next available facility. Who does that? It is a truck rental company! How do you not know if you have trucks how can you not make a reservation? Is that not your entire business?

On May 30th, 2018, I rented a truck from Penske to haul my stuff from Little Torch Key, FL to Petaluma, CA due to military orders. I drove from Little Torch Key on the 4th of June, 2018 after I have loaded the truck. The truck was running fine until I got to Texas. The truck started to have electrical issues. The entire vehicle would turned completely dead. I called the 24 hours assistant hotline and Penske sent out a mechanic but he was not able find any issues so I continue to drive to Petaluma, CA. Just about 20 miles from Houston, TX the truck started to act up again but this time it was close to midnight so you could only imagine how dangerous that was. The truck shuts down while I was going 65 miles per hour. There were no street lights so it became pitch black for a few seconds until the truck came back online.

I had a great experience with my rental truck. The truck itself was in good shape and very clean, and I was very happy with the great staff that helped me at pick-up and drop-off (different locations). Everything was super easy. I think they are the best rental truck company. I wanted to write a review on here because reviews on these sites are highly skewed, and because I’m really happy with how easy my move was.

I rented the 26 foot Penske for a move from Naples, FL to Mississippi. At the first stop for gas (about 3 hours into the trip) a warning light came on that the truck couldn't go over 5 MPH. My driver called the 1 800 number and was told that the place we picked it up from was supposed to "regenerate" the truck which is apparently something you have to do with diesels. So now my driver sits at a gas station losing time while waiting for the mechanic to come out and regenerate the truck then we were told that he has to stop every several hours during the 20 hour trip to let the truck regenerate and each stop will be 30 45 minutes of him sitting while the truck regenerates. We were never told anything about this.

A friend called the rental place for me because the truck I had reserved from U-Haul wasn't going to be in the right location. He was told that I should book a truck online because it was cheaper and that they would match the U-Haul quote ($120). Next thing I know, there's a receipt for almost $400 in my email. I called customer service to see if there was any way to get it cheaper and the lady was extremely rude and pretty much refused to talk to me and made it pretty clear that they had my money and I was screwed. I called the number for corporate and was told they couldn't verify it and said they would refund a whole $50. Just looked at the receipt again and realized the online booking discount was never applied either. So, totally screwed and paid 3 times what it would've cost from U-Haul.

WE flew from Chicago to Atlanta to help my sister move very valuable items, China, crystal, antiques etc. that we would not trust to a moving company. We rented a 26 ft truck. 1 1/2 hours after we left Atlanta lights came on the dashboard and it immediately started losing power. We got it 1/2 mile to the next exit and into the first gas station. They came out over an hour later and worked from 5:30 pm until almost 11:00 pm. Could not repair. Told us they would take us to a hotel and they would pay the cost. They towed the truck to a Penske repair center in Chattanooga Tn. We went to the repair center the next morning. They worked until about 3:00 pm and then decided they could not repair it - we had to move everything to another truck. They called a company to come and unload/reload. They were good but it took them almost two hours to get there and three to change out.

I transferred from Texas to Chicago last week and I was very concerned about the move. Especially, after reading all the bad reviews. I was very skeptical at first because the comments kept saying that the Penske truck break down or they overcharge your card for little things but it was my only option due to my budget. Thankfully my experience was NOT bad. The Penske truck we got was very clean, and well maintained. It was about a 17-19 hour trip and we made it safe and sound. If I have to say anything negative was that it ate a lot of gas but that’s expected. We returned the truck clean and with a full tank. My card was not charged for any extra fees and I was able to transport my home to my new apartment. Thank you Penske. I would definitely recommend it to everyone.

Reserved a truck for 10am on Saturday. Confirmed the prior evening. Got there a few minutes early and my truck was not there. The kind women at the Home Depot customer service desk (where you pick the truck up in Shawnee) called Penske to find out where it was. She was told it would not be there until noon. Why have a reset if they cannot honor it and how come no phone call to let me know. Had hired some boys to help had to pay them extra since they sat around for 2 hours waiting for me to get there with truck. Worst rental experience I’ve ever had.

After I witnessed the treatment my friend received with Penske I will NEVER do business with them nor refer anyone to do business with them. So long story short, My friend is going through a divorce and the house has sold. Today is the day he was scheduled to get his things out of the house. He called and reserved a 26 foot truck last week and they even called a few days ago to confirm his reservation and make sure he was still needing the truck, etc. Then three hours prior to his appointment to pick up the truck, they call and tell him he was bumped by a business and they had no trucks available. Penske does not guarantee personal home moves but they won't tell you that over the phone until you have a complaints. Now after a heated chat somehow all of a sudden a 26 foot truck became available again but what a piss poor way to do business. BTW, Budget offers Military, Police, Fire, and EMT discounts so try them.

The truck broke down about 2 miles from where I picked it up. Two & a half hours later, I was on the road again. Because drivers were gawking at the police car behind me, there was a 3 car crash. I drove another 4 miles before it broke down again, this time it was a 7 hour wait alongside the interstate. This time Penske brought a different truck. Because the brakes were not good in this truck, I had to take the long way to Florida. I accepted a $500 waiver, which was stupid on my part, I should have insisted on them to reduce the rental fee by half. I have not, & will not, recommend Penske to anyone.

I had the experience with Penske Truck rentals because Budget Truck rentals dropped the ball. I had reserved with Budget some 3 weeks before I needed the 26' truck to make sure I would have it the day I needed to move 3 households into one location. Less than 2 days ahead of this move they called and said they were not going to have the truck. WHAT?!!? So I started calling and hit Penske. Not only did they guarantee they would have that 26' truck available for me, they also had it available closer to where I needed it, and for unlimited miles on a one way rental. Kudos to Kellie at Penske Truck Rental for hooking us up! The day of the return my son was at the gas station trying to fill the truck with the amount of gas it had when he picked it up and he didn't want to go too far over and they could see him at the gas station and even though he was late on the return, they waived the late fees because they could see he was out there filling it up!!!

First of all, this Penske Truck Rental Acton, Ontario location is a satellite location. There is a full time business there and they rent Penske trucks as a sideline business as well. I live just around the corner from this location so seeing that I had rented from other Penske locations in the past with good results, I saw no reason why I shouldn’t try this location as well.

1st time Penske rental, never again. Picked up truck & could barely see out the windshield, covered in bugs. Wipers & fluid didn't budge them. During inspection w/ employee at pick up location we found the interior of the back of the truck filthy. Whoever used it last, never cleaned it. While I appreciate the 10% discount, I learned that Penske dropped the truck off at my pick up location, which means it was in their hands before. I was appalled that they did not do anything about the case on dead bugs covering the windshield nor the filth in the back of the truck. Interior of cab stinks, has what appears to be coffee spills on floor & seats & was overall disgusting. Thanks but no thanks Penske, I'll stick with U-Haul from now on.

We rented a 26’ reefer for harvesting from the Penske Tallahassee Florida office. Two weeks in, the transmission failed on our first truck. We were stranded an hour out from home. Penske brought a replacement the next day. The replacement truck’s reefer blew a fuse and fan a week later. We called SOS and a technician replaced and repaired that. Two days later during harvest another fuse blew. SOS was called and an hour later it was repaired. We immediately drive to the packing house per the SOS technician instructions. Half way to the packing house we received “alt-aux” error and the reefer shut down. Each of these shut downs resulted in a rise in temperature. We called SOS again. They GPS tracked us to the packing house and home. A technician came out at 9pm and said everything was running fine.

I had decided to buy a used truck from Penske since they had a down payment match up to $5k. I looked at the truck in person the last week of March and decided then and there that was the one I had wanted. It is now May 16th and I still do not have a title. The Penske Rep that I was told was assigned to me has never once answered a call from me or returned any of my voicemails. When I call the 800 number to talk to a random rep. They are very easily able to get in touch with him instantly IF he's in the office.

I bought a trailer from Penske for 12000 which I find out after I got it that it isn't worth 5000. It took them two months to get the trailer ready for me after I put the deposit, they told me someone was renting it and then they needed to do a dot inspection on it, it turns out this trailer was in an accident and they rebuild the whole box on the trailer which is what took them 2 months to do it, I got two blowout tires the first week I got it, the rims were painted white which I thought were new. I think I'm gonna end up going in bankruptcy because I decided to buy this trailer from Penske. I suggest for no one to use them for anything and I hope they run out of business. Oh I forgot to say, if you do the mistake to use them, after they got your money they will always be on lunch or on vacation.

In a leased Penske truck my driver broke down again. After calling for a replacement at 1:00 am they sent a replacement at 7:45am. I would like to say this is not normal but this has happened to us many many times. 2 times in less than a week both times they let my driver set for that length of time. This is how they sent us the truck today and it had trouble maintaining 25mph while it limped back so this is how they take care of you in their trucks.

We rent Trucks from Budget couple times a week. They did not have any so we rented from Penske. Truck was fine. We fill the tank all the way until its fuel pours out of the tank (pass click) and digital gauge showed 4/3 analog showed full so I drove the truck till next gas station to see if it gets the correct reading but it did not. So I decided to try some more gas and barely I could put any more gas. It was still same. I explained to the agent but still I was charged $200 for gas shortage. DO NOT RENT from them.

Our company talked to a Penske salesman who gave us a discounted rate so we thought. After returning the truck after 5 days we were expecting a bill with the rate we negotiated with the salesman. We noticed over a $1,000 dollars was taken out of our account. Another thing always check your paperwork, they add extras without informing the client. This company is money driven, not customer driven. After getting the bill emailed I noticed so many extras we didn't ask for. The guy we made the reservation with 5 days ago, now is no longer there. The Penske in Plymouth MI on Eckles has the biggest turnover I've ever seen. So I talk to the assistant manager who told me a Dylan (GM) would call. No call. So I call corporate. Penske being from MI. but based in PA. to which they transferred me around to a district manager in MI. Talked to this guy who kept trying to get me off the phone and I was talking normal. Finally he simply hung up on me.

Made a reservation for a Penske Truck Rental. Tires were in poor condition. They were going to change tires while driver was going to wait. So driver quit!!! And Penske staff did not think this was a serious issue. Thought it was perfectly OK to change tires on the truck while driver was going to wait!!! It is not the first time we have problems with Penske rental trucks. Dirty, not maintained, with tire issues. And if you get stuck because of a truck failure... you are out of luck. You will be waiting for hours. In case Penske forgets, I am renting a truck from them because I need it fast and because mine has a mechanical problem. And since I am paying good money for it, I'm expecting it to be ready and in good shape.

As a small business owner, we depend on our on hand cash. This company Penske at 350 Victoria Road, Youngstown OH 44515 has a policy for commercial vehicles a $5000 deposit which they take immediately from your credit card or debit card. They also have access to charge your account additional charges without your consent. Rental from 10/25/17 to 11/21/17.

I do not recommend anyone using this company. I reserved a truck five days in advance and when I went to pick it up it was not there and they couldn't tell me when it would be available. I was told I would get a phone call when the truck arrived. Well it is a week later, and I still have not received that phone call! BUT, I was charged $100 on my credit card for being a no show!!! All anyone could tell me is they were sorry and will credit my money back within 5 days. Would not use them or recommend them to anyone!

I rented a truck in Lakeland Fla. Returned it to Chicopee, Ma. I was told to avoid going through tolls which I did according to my GPS. A month after returning the truck they charged my debit card over $40. For 2 tolls I was suppose to have gone through. Had I gone through a toll booth I would have stopped and paid it but I didn't. What tolls cost that much? I called and they said they would reimburse me the $25 processing fee and to please send an email so they could reimburse me. I did and since then have sent several emails as well as called several times all to no avail. No one ever returned my calls or emails like they promised. I have always used Penske but never again. How can they hold you accountable for going through tolls you didn't even know you went through and then also tack on more charges? If possible do not use this truck rental service.

I need to get my story out in regards to Penske. The pain and misery financially and emotionally that I've endured with Penske and the truck 2011 commercial truck that I purchased from them November 2016 is more than any business owner could go through in a lifetime. I have now had possession of the truck one year. From the day it arrived not even 24 hours this truck has been in the shop. I have spent over $18,000 in repairs on this vehicle with Penske avoiding all texts and calls and the initial help with only one of the repairs. This truck has made a total of 8 runs within this year with me having to pay to have it towed on two of the runs.

Reserved truck when I went to pick it up I was there at 9:55 open sign on door unlocked. He said, "How can I help you." Me. "I have a truck reserved." Him very rudely, "We're not open and the girl that does that isn't here." I said, "Well I'm sorry. Your door was unlocked and the open sign is there." Never spoken to so rudely in my life. I told him, "Never mind. I'll go elsewhere."

I see so many bad reviews of this company. I had a different result. I shopped around, U-Haul, Budget and Penske. Penske was 2/3 the cost of U-Haul. I went to look at the trucks before the move and found the 16 foot to be more than enough for my move but it was the smallest I could get with the car carrier. I picked up the truck on my move date. The truck had 66k miles on it with a new car carrier. It was clean and had a few dings but nothing unexpected. The tires were new, the fluids topped off. The rep made sure I understood everything on the truck, adjusted the mirrors and helped me load my car (There is a good video on YouTube to explain how to do it.).

Moving furniture out of state has turned into an un-imaginable nightmare. I rented a Penske Truck and have been on the side of the road for hours. They sent a mobile mechanic to look at the truck, we have now realized this Penske Truck has major mechanical issues, and is low on transmission fluid (this did not happen overnight). This 14 hour road trip will now take over 24 hours. We will now have to wait on a tow, and assist with moving all of our furniture to a new truck. This is unacceptable... Obviously the vehicle is not up to date on maintenance as this is not an overnight issue. We have been on the side of the road for 4 hours in a hazardous area. Still waiting for help. Please use another service, and save yourself a headache.

I reside in a house downtown Lake Worth, Florida. A fence separates my house from my neighbor a huge free parking area. We have cameras that show a Penske Truck backing up right into our fence! On film a lady with leotard tights runs around to our side to check out damages and then lifts up all our garbage containers that were knocked down. Then took off! Clearly she did not report this to Penske. We are now having to use rope and tethers to keep fence up! The city has the lot surrounded by shrubs, those the truck hit have died. I have decided to notify the city commissioner of the district here, as no one has come forth for repair. Penske please respond!

Hello, My name Is Curtis **, I have to start by saying this is my third Rental this year with Penske. This last trip I went one was the worst customer service experiences that I have ever had from Penske, I have to start by saying, I requested this truck three months in advance, I had SPECIAL requests and needs for this move. On your customer service line it says all customers have unique needs and Penske promises to meet all those unique individual needs. SO that being said, My special minor request were simple... I requested the newest Highly maintained truck possible, I requested that it was NOT a FORD, I’ve had bad luck with them, I requested AIR RIDE for AIR BREAKS, I requested 6 dozen pads, I requested low miles vehicle, with all fluids topped off. These were my needs, and a car hauler, and Two wheeler dolly.

From start to finish, Penske made my move as smooth as possible. I rented a 16" truck and tow dolly. Since parking near my apartment complex would've been near impossible, I asked if I could pick up the tow dolly right as I was driving out. They added it to the notes on the account and agreed. When I went to pick up the dolly, it was gone. There was only a car carrier (which is typically more money). But Penske let me rent the carrier for the price of the tow dolly.

Rented a truck and car hauler from a CO Penske site for a move to CA. Truck and trailer looked to be in good condition so I checked out and drove away. After loading the truck and car I took off on my 2 day journey to CA. Was 2 hours into the move and the front steer tire blew up and shredded. Fortunately for me I was climbing a steep grade in UT and the truck was grossly under powered so couldn't top more than 30MPH when the tire blew almost ripping my arm off trying to control it to the side of the road.

This truck almost kill me today on 465S in Indianapolis today 28th June 2017 around 10:15am as a result of his inexperience. The driver is not operating the truck in a safe manner. He need to be cautioned before he assassinate all road users. I call the company to make a complaint, I was told by the agent to call the police because there's nothing she can do when such a thing happen. Really, that's awful... If I have been killed in this incident I bet the killer driver would not live to see the next hour that's what I know for sure. I always use all caution while am driving my car while I also obey all traffic rules. Only God Almighty knows the state that grant this idiotic killer driver his CDL. I will not hesitate to share the pics with families and friends for them to be careful when next they see this killer on the road. He is dangerous to the society and there's a special place for such a person since the employers also display a high level unprofessionalism.

I rented a Truck in Arlington, VA. 1-800 was great. In location person very knowledgeable but, things went south from there. Penske advertises Trucks full and ready to go. Upon pickup 22 ft truck wasn't ready so I got a 26 and DEF fluid was below 1/4 of a tank. Fuel wasn't full either. Truck broke down in NM. Things happen but, the location took forever for diagnostics and they determined that the truck could be fixed. Load change to another truck was a disaster. They hired another company which were not professionals at all. That stacked heavy items on small items. On top of that they wanted me to sign a form to relate liability for moving the items. We ended up doing it ourselves.

On May 31st at the Las Vegas Hacienda location an employee named Morgan assist me in getting my rental truck and car dolly. I did the paperwork and he put the dolly attach to the rental truck. Then he told me to drive my car onto the dolly. Morgan strapped on my car himself which I witness (not using the chains to strap on) and check out the straps and told me we were good to go. So my journey was to get from Las Vegas to St. Louis, MO in one piece. What happens next is shocking.

Reserved the truck online, very easy to do. We did purchase the additional insurance. We chose very convenient pickup and dropoff locations, as this was a 1-way rental, from NJ to FL. The truck was brand new, easy to load and no mechanical issues for our 1000+ mile trip. If we ever need to rent a truck again, Penske will be our choice.

I rented a small truck for a one way haul for some couches on April 14, 2017. We picked it up at a Home Depot location and it was filthy. We also were charged a $100 deposit, which we were never told about. I even went back to the website and my reservation confirmation email, there is nowhere even in the fine print, that states you will be charged a deposit. U-Haul places a hold on your account and only charges you when it is dropped off. They charged me over $200 for a 30 mile trip. I had the truck for a three day rental a returned it on April 15th, the drop off location was closed that Saturday, probably because it was Easter weekend. I called Penske the following Monday asking about the refund of my deposit. They said it would take 14-21 business days to refund to my debit card. It never did, so I called them again, and they said they were sending a check. Which was funny because I never gave them an address before. Red flag.

My experience with this company has been less than ideal, after a purchase of a truck with Penske. I purchased the truck with a Standard warranty of roughly $2,000.00 USD; while I know that any "pre-existing conditions" are not covered under warranty, Penske should have taken responsibility for the Truck I was sold. I had to take the truck to the manufacturer for repairs of said "pre-existing conditions". Penske at this point said they would no longer take the truck back for repairs.

I had the worse experience with Penske on 5/7/17!! Let me start at the beginning. I rented a 22 foot truck going long distance and when I left the place, the truck immediately was losing power and shaking. I turned back around to the location in Greensboro North Carolina to inform the guy this was happening. He tells me this is normal for a diesel vehicle, not knowing that I have a CDL and I have drove commercial vehicles that require diesel fuel and this is not normal!!! But he is adamant that it has to do with diesel and once I get going and driving at a higher speed this should not continue. So I proceeded (which I should not have BIG MISTAKE) to my POD to load the 22 foot Penske truck. It still did the same thing, the truck was losing power and it was shaking.

I purchased a company that unfortunately leased Penske trucks and trailers. Penske will only lease to you if they can draw the payments directly from your account (ACH) so they can charge you anything they want for "damage". I have been around the truck and equipment business for 25 years and one thing I have learned is that trucks break. It just happens but to Penske everything is damage. I just had a truck break a drive shaft. The truck is an automatic and was on dry roads. We were hauling 47,000lbs. Well within the 80,000 gross the equipment is rated when the truck shifted into 3rd gear it broke. To me and all the truck shops that I talked to this just happens but to Penske it is damage due driver error.

Never again will I rent Penske. I chose to use them because I thought they had more reliable equipment than Uhaul. I have used Uhaul 5 times in the past 6 years and never had this many issues no matter how minute. I had to drive 4 1/2 hours with no damn A/C. When I roll down the windows I have someone else's trash, cig butts, coffee cups blow around. No wash fluid. Inspection done wrong and incomplete.

I've rented a truck for one day and made sure I filled the gas to the top before return. The company charged me $407 and charge for refueling. I showed them the receipt and said they would credit me, and week later I still don't see any credit. I see why customer don't have anything positive to say.

I'm an independent trucker and last week my truck broke down. I had to rent a commercial truck tractor to complete the delivery of the load I was hauling. I called the Penske office in Pensacola, Fl. and after making sure that my truck's towing and repairs were properly scheduled, I went to the Penske location to get the rental. Because it was my first time renting a commercial truck from them, I had to leave a deposit of $5000.00 over and above the cost of the rental. Four days later I returned the rental to their location in Mobile, Al. which is where my truck was towed for repairs. I had to check in to a hotel until it was fixed, and I was relying on the $5000.00 deposit being returned to my account so I could pay for my repairs when they were completed.

Three weeks ago I purchased a used 26' reefer truck from Penske from their Miami/Medley office. The process was supposed to take 10-14 days. It took over a month a half. When I asked what the delay was they kept giving me excuse after excuse. I inspected the truck and found minor damages that they fixed. I used the truck locally for over 2 weeks and it was running fine. On my first trip away from Miami, I was traveling to Orlando, Florida, the truck broke down and would not start. I had to tow the truck to a repair shop were they informed me that the DPF filter was too clogged and the regen system could not work properly. They informed me that this filter gets clogged around 280k-300k miles. My truck has 304k miles. He said it had not regened properly in quite a while.

My sister rented a truck from a Penske agent on ward rd. In Arvada, Co for me to drive her belongings to Virginia. We began our trip and before we made our first fuel stop we had three warning lights and a message saying warn engine. After my sister and I agreed with Penske to drive to Salina Kansas over 200 miles where we would stop for the night and they had a mechanic. We pulled into Salina about 11pm and fueled up again. When we started the truck it said stop engine with all the same lights on. The truck had just enough power to pull out of the way at the gas station. Penske sent a runner about 11:30pm to take us to our hotel. We saw the mechanic before we went to the hotel and it was agreed with the mechanic that he would drop off the keys at the front desk when the repairs were completed.

Rented 12 inch truck keep getting 16 inch truck that couldn't run. I am wanting my money back from my last 2 purchase on truck rental in Indianapolis location. Truck was aligned wheel. Truck ran very horrible and when I drop truck off me and staff the member at location in 37211 on Nolensville Rd. didn't a receipt from purchase, was very rude and was serving friends in front of staff not providing correct customer service. I want my money back from that horrible service. I spent over $1,500 for those service.