Penske Truck Rental Reviews

Do not rent truck for a long distance drive. The cab is extremely tight. All the safety alarm BS is annoying. It warms on lane, which is ok. But do the silent not a loud alarm. Can’t adjust how close you can be to another car in front of you or will continue to beep. It will do a hard brake if thinks you are too close which it’s hard to even get close because of the warning system. It’s a very high loading your furniture. Seat belts didn’t function right. Can’t go faster than 70mph. Uhaul’s are passing you like a Daytona race car. No pick up and the shift points on the tranny are off. It will wait to downshift until last minute when your rpms drop to 1700. The steering wheel feels like you’re holding onto a washing machine. The only good was the price. Possibly customer service. Go to Uhaul. First as last time with Penske.

The only reason I am leaving a bad review is because I left a pair of $250 pair of sunglasses in the truck. I am positive the person checking the truck took them and of course not admitting to it. Why would they? They just made out and it would cost them their job. If not for that I would say the truck ran excellent with no issues and was clean. However when I gassed up I am told because diesel foams up when filling so the tank didn't quite fill. Therefore I was charged $8 a gallon. Almost double you would pay at a gas station so beware of this. When I called about sunglasses they simply said no not in truck.

I'll never rent another PENSKE truck here again. They sent me in a faulty brake, alignment off, chipped tires truck which was unsafe to drive. The tech went out and confirmed all of this. Corporate was supposed to send out a transfer team and took hours to do so, which delayed my move. On top of all this, they are holding me money and continuously keep fraudulently attempting to charge my card more like another $75 this morning. The dip shit at the counter said he would return money to my card and then tried charging me 3x while I was standing there. I was told by him that the deposit I paid was the actual price of the truck.

I did have truck and trailer in 2023 late October. 8 00AM truck wasn't ready. 9 00 truck to location in Conway SC but truck had tires should be in garbage. Next Truck was on the parking was offered to me wasn't ready too. I'm retired diesel mechanic, did pre trip inspection. Level of oil, Steering booster without oil. Company mechanic added oil. Help me load my car on the trailer. Problem only I came late and guys that hired to load my staff was really angry. Thanks to my neighbors' help with load. On the route truck was great, only on trailer blown tire. 4,5 hours wait mechanic to replace. Operator over phone can't find my location on Highway.

Don’t waste your time or money using Penske Truck Rental at 4680 Laredo Ave, Fort Myers. Very unprofessional, the “assistant manager” first told me he was the branch manager, then he refused to provide his name when I asked him to identify himself, and third he started laughing in my face when he said “you pay an extra charge, or you don’t take the truck”. I called Penske headquarters and the representative was trying to contact the district manager because he feels this was unacceptable from them, but he didn’t answer and they told me to leave the building because they wanted to close the office, and they don’t care what headquarter says, this is their branch and they do what they want. Don’t go there! It doesn’t matter what you booked online they don’t respect your reservation details.

We rented 2 26’ Penske trucks for our upcoming move from Las Vegas NV to Topeka KS. The rep who booked our move was great and made the process seamless, she provided us with all available discounts. We picked up The trucks and loaded them up. We started our Journey and immediately upon entering the highway to our dismay the trucks had a restricted mph of 69. We could not even do the speed limit. We were never told that the trucks had a restriction of speed which caused us to be not able to make the hotel rooms that we booked. Losing out on $500 in rooms and having to book different rooms. Very disappointing that the rep did not inform us about the mph restriction. We had rented trucks before and have not had that problem. I called customer care and they offered me $50 for the inconvenience. On a side note one of the trucks had a broken headlight. They offered me $150 for that.

I need to share something extremely disappointing that happened to me at the Penske Truck Rental location on 43rd St. in Phoenix, Arizona. Recently, I received a call from an unknown number claiming I owed Penske $495 for a past rental. I couldn’t verify the number, couldn’t call it back, and customer service told me to go into a Penske location to confirm whether the call was legitimate. So I went in to do exactly that.

Rented a Penske 16’ to go from Denver to Ohio. The steering wheel shook badly so I returned it. The next truck had a slight shake but was tolerable. I wrote a review on it and Penske/Home Depot called to apologize and refunded $450 back to my credit card. That was very nice of them. Thank you Penske

The Little Silver Volunteer Fire Company just renting a 16' box truck from Penske in Long Branch, NJ. Tara, the local rep, couldn't have been nicer and cooperative as the date we needed the truck was not fixed and we couldn't confirm until the day prior to our use. We loved the larger Penske 16' box truck as a 12' truck available from other companies was too small. We will definitely use Penske again.

This is in their web page. Damage Waiver (LDW). LDW covers you from financial responsibility if you experience any loss or damage to the truck or towing equipment except if the vehicle or equipment is used in any manner that violates the rental agreement terms. LDW does not cover your personal vehicle. Why is LDW recommended? Without Penske's Limited Damage Waiver, you will be liable for any damage to your rental truck regardless of who is at fault.

We currently lease a reefer van, and from the day we picked it up, it has had a recurring battery issue that has never been resolved. As a 501(c)(3) serving the City of Troy, we rely on this van to safely transport food at proper temperatures for our community. Less than two years into the lease, the van has been in their shop numerous times—often for one to two weeks at a time—with minimal communication and no successful repair. We are now on our third battery. The reefer has been rewired. Yet no one seems to know the root cause, and the problem continues.

Updated on 11/15/2025: I am currently at Fyda Freightliner Columbus, Inc. The vehicle has been there for repair since November 11, 2025, addressing issues such as two check engine lights, a misaligned steering wheel, an ABS warning light, a gear indicator on the dashboard, and a passenger door lock that cannot be operated with the key.

Reserved at Penske truck for an upcoming move. I was given unlimited mileage and everything looked fine. Got a call the day of saying that the truck was not available at the location. It was available just a few miles out. I asked specifically was all the terms the same. I was told yes. I just had to go a few miles out. Showed up at the location to pick up the truck and am now about an hour late. I am then told they don't have that truck for the agreement that I have so I had unlimited miles and they told me I had 75 miles. Because the miles were unlimited I never checked to see how many miles I needed. I was told they need the truck for FedEx for holiday packages anyway. Had to cancel my reservation and not get the truck due to the very treacherous false advertisement and false agreement made.

If I could give them zero stars I would. We are business owners and were told that we had reserved trucks for our peak season. We just came to find out that we were just put on a waiting list for cancellations and that they actually quit taking regular reservations at the end of August. We were NEVER told any of this and spoke to them several times. We talked to other business owners and apparently, they do this all the time. We will never recommend their services and will never even try to do business with them ever again. They were deceiving and unprofessional.

Originally I gave Penske 3 stars. I jumped the gun. I was driving not yet to my destination. I got a message saying oil was low and I needed to add oil. Then I looked at the gage and it was just 2 marks over 0. I pulled over and called Penske roadside assistants and got a tow truck out to where I was at. Anthony checked the dip stick and no oil was registering. When I picked it up I was told that they did an oil change. So why was it dry? I better get money back because I went through so much stress over this. And I shouldn't be penalized because I couldn't fill the tank up. I'm still stressing over this!

Worst truck rental experience of my life. Sent me to 3 locations all 30 minutes apart from each other because y’all couldn’t locate a truck I reserved nearly 2 weeks in advance. I had ~40 friends waiting to help me load a moving truck, but half had to leave because I was over an hour late and we had to load it in the dark, while it was raining. Penske’s errors kept me from getting to say one last goodbye to all the friends and family I had made before moving out of state. The customer service reps were sweet and tried to help as much as possible, but their help was unfortunately shadowed by the rest of the experience. The AC also didn’t work for the entire first half of a 22+ hour roadtrip spanning 3 days. The radio and clock in the cab also didn’t work half of the time. The truck ran well, but I highly regret using Penske's service and would not recommend at all.

Eli and his crew were so helpful with our move. I’d choose him every time. He was very careful moving our very expensive jukebox and took the care necessary to make sure it was packed carefully. Highly recommended!

I rented a 12-foot truck in Atlanta, Ga., and returned it in Knoxville, Tenn. It was my first time renting/driving a truck. I found customer service very helpful, as I called several times to ensure I would get a 12 vs. 16-foot. Pickup went smoothly. The truck was nice, easy to drive, roomy cab. Mirrors were great, and there is a small back-up camera in the rear-view mirror. I liked the translucent roof since I was loading it at night as well. The tie-down rails in the back were useful. Wooden floors made it easy to slide boxes to back. Door was easy to open and close. Return was a breeze. Overall, a good experience. Initially it looked like Penske might be more expensive than some competitors, but after adding in other costs and applying discount, they were actually cheaper. I would use them again.

Abstract: This review documents a cross-country rental experience with Penske Truck Leasing, specifically a 26-foot box van rented from the Home Depot location on Liberia Avenue in Manassas, VA, and driven to Poulsbo, WA. The journey, spanning over 3,000 miles, revealed systemic failures in vehicle maintenance, customer service coordination, and operational safety. The findings suggest a troubling disregard for basic mechanical integrity and customer welfare, raising serious questions about Penske’s fleet management practices.

Rented truck 4 days ago. I was charged $192.69. Deposit $100, $92.69 for 10 miles anything over 10miles would be taken out of deposit. Returned truck next day 41 miles driven. Instead of deducting from my deposit this company charged my card $28.90 without my authorization and refused to correct their error and return my MONEY. I call several times, each time was a different excuse. Never again. I WANT MY MONEY RETURNED!

Worst truck rental I ever had. First they gave me a one way rental truck that had break and battery issues. The steering wheel shook and then the battery dies so I had to call road side assistance for help. I dropped it off the night before it was due and they tried to charge me $200 for gas (when it only takes 75 to fill) after I was told all charges would be waived because of the issues with the truck. 3 months later I get toll fees and my tolls were $50 and Penske charged me an extra $25 service fee that is crazy. I will never rent from them again. Unsafe vehicle and extra charges.

As a customer, I can confidently say that working with Ibrahim ** and his team at Penske has been nothing short of excellent. Recently, I brought in several Corewell Health vehicles — including two panel vans, a tractor, and a couple of trailers — for service, and the entire experience exceeded my expectations. What impressed me most was Ibrahim’s leadership. From the start, he made sure I was kept informed, explained what needed to be done, and followed through until everything was completed. He doesn’t just oversee the work — he takes responsibility for the customer experience and ensures his team is delivering at the highest level.

If I could give ZERO stars I would! We had a 26 foot rental reserved and confirmed to move out of our house. The morning of we were told that there was no truck that "someone" took it without asking. We were then told the only place we could get another one was well over an hour away. Do better Penske! Your incompetence has serious consequences for customers that were counting on you honoring reservations to move!

I rented a truck in June. I dropped it off at the Picketville Rd location in Jacksonville Florida 2 days early. We were told to just leave the keys in the truck. I was contacted by corporate a week later saying that I didn’t return the truck. I called the location and spoke to someone who said “Everything is fine” and he had me down as returning it 2 days early. Today I see a charge for $555. I call corporate who tells me I returned late. They get the location on the phone and I tell them that I have 2 people who can verify that I returned the truck early and will give a sworn statement. The rep stammered and says that he doesn’t have a key. They lost the key and are trying to fraudulently charge me for it. The key was in the truck when we returned it.

I rented a truck one way. The price was $157.00. I did it online and then called with questions. I went to Rose's Truck Rental and my friend an FBI agent was driving it for me. We were told we could not get the receipt. The printer was broken and seeing this in another review seems to be a lot of printer issue with Penske! Well the truck was dirty. It ruined the contents of the truck. The gas was to be $55. They charged $14.00 a gallon so close to $100 - when I checked my credit card the $159 was there and another $106.02; called Cap One. Disputed it.

I had a reservation for Friday August 22nd at 10am for a 16ft truck at your Fort Myers Location. The customer service told me they couldn't rent me a truck because my driver's license was flagged. My wife tried hers was flagged as well. We had changed our address on our licenses which is required by law in Florida within 30 days. We promptly rented a truck from one of Penske's competitors. (Uhaul) We rented a truck from them with no problem. I will never set foot in another Penske Truck rental center again.

A Penske renter, who had insurance through Penske, hit my vehicle three months ago. I have a claim number and have sent Penske all the required information (photos, video of the actual accident, estimate of repairs) and no one will respond. Haven't hear from anyone since June 5th. Next move is to file suit to get my vehicle repaired.

Penske they're the biggest scammers and ruthless when it comes to customers. They sell you damaged trucks and you will pay the payment regardless, Dear customers don't rent or buy from penske, They lie about everything so don't trust anything they say.

When moving to Nashville, Penske was great, however, moving from Nashville was not so great. My truck was not full on gas when picked up, they were also missing my car carrier and required me to drive 20 min to another location to pick up. The guy who was working the place was very lax and unprofessional. The car carrier location had the trailer blocked in and wouldn’t move trucks to hook up. I had to push the trailer to give room to hook up. The trailer then had the lights go out day two. However, the Kansas City roadside service was amazing and had it fixed for us to keep on schedule. We found the truck roof had a leak that would have damaged our sectional had we not wrapped it well but did soak a few boxes. The maintenance on the equipment was not done properly and caused a lot of extra work for us to figure out and I would expect better.

Our truck wouldn’t go over 50 mph and after multiple service calls and complaints their final answer on it is that is normal. So, if you want a truck that only goes 50 mph, rent a Penske. Uhauls were flying past us for 22 hours. Also, their customer service, namely Jessi in San Marcos, CA, is terrible. She wouldn’t take my call, would return a call and when she finally did she was EXTREMELY rude. Stay clear of Penske, just rent a Uhaul.