Penske Truck Rental Reviews

Worst truck rental I ever had. First they gave me a one way rental truck that had break and battery issues. The steering wheel shook and then the battery dies so I had to call road side assistance for help. I dropped it off the night before it was due and they tried to charge me $200 for gas (when it only takes 75 to fill) after I was told all charges would be waived because of the issues with the truck. 3 months later I get toll fees and my tolls were $50 and Penske charged me an extra $25 service fee that is crazy. I will never rent from them again. Unsafe vehicle and extra charges.

As a customer, I can confidently say that working with Ibrahim ** and his team at Penske has been nothing short of excellent. Recently, I brought in several Corewell Health vehicles — including two panel vans, a tractor, and a couple of trailers — for service, and the entire experience exceeded my expectations. What impressed me most was Ibrahim’s leadership. From the start, he made sure I was kept informed, explained what needed to be done, and followed through until everything was completed. He doesn’t just oversee the work — he takes responsibility for the customer experience and ensures his team is delivering at the highest level.

If I could give ZERO stars I would! We had a 26 foot rental reserved and confirmed to move out of our house. The morning of we were told that there was no truck that "someone" took it without asking. We were then told the only place we could get another one was well over an hour away. Do better Penske! Your incompetence has serious consequences for customers that were counting on you honoring reservations to move!

I rented a truck in June. I dropped it off at the Picketville Rd location in Jacksonville Florida 2 days early. We were told to just leave the keys in the truck. I was contacted by corporate a week later saying that I didn’t return the truck. I called the location and spoke to someone who said “Everything is fine” and he had me down as returning it 2 days early. Today I see a charge for $555. I call corporate who tells me I returned late. They get the location on the phone and I tell them that I have 2 people who can verify that I returned the truck early and will give a sworn statement. The rep stammered and says that he doesn’t have a key. They lost the key and are trying to fraudulently charge me for it. The key was in the truck when we returned it.

I rented a truck one way. The price was $157.00. I did it online and then called with questions. I went to Rose's Truck Rental and my friend an FBI agent was driving it for me. We were told we could not get the receipt. The printer was broken and seeing this in another review seems to be a lot of printer issue with Penske! Well the truck was dirty. It ruined the contents of the truck. The gas was to be $55. They charged $14.00 a gallon so close to $100 - when I checked my credit card the $159 was there and another $106.02; called Cap One. Disputed it.

I had a reservation for Friday August 22nd at 10am for a 16ft truck at your Fort Myers Location. The customer service told me they couldn't rent me a truck because my driver's license was flagged. My wife tried hers was flagged as well. We had changed our address on our licenses which is required by law in Florida within 30 days. We promptly rented a truck from one of Penske's competitors. (Uhaul) We rented a truck from them with no problem. I will never set foot in another Penske Truck rental center again.

A Penske renter, who had insurance through Penske, hit my vehicle three months ago. I have a claim number and have sent Penske all the required information (photos, video of the actual accident, estimate of repairs) and no one will respond. Haven't hear from anyone since June 5th. Next move is to file suit to get my vehicle repaired.

Penske they're the biggest scammers and ruthless when it comes to customers. They sell you damaged trucks and you will pay the payment regardless, Dear customers don't rent or buy from penske, They lie about everything so don't trust anything they say.

When moving to Nashville, Penske was great, however, moving from Nashville was not so great. My truck was not full on gas when picked up, they were also missing my car carrier and required me to drive 20 min to another location to pick up. The guy who was working the place was very lax and unprofessional. The car carrier location had the trailer blocked in and wouldn’t move trucks to hook up. I had to push the trailer to give room to hook up. The trailer then had the lights go out day two. However, the Kansas City roadside service was amazing and had it fixed for us to keep on schedule. We found the truck roof had a leak that would have damaged our sectional had we not wrapped it well but did soak a few boxes. The maintenance on the equipment was not done properly and caused a lot of extra work for us to figure out and I would expect better.

Our truck wouldn’t go over 50 mph and after multiple service calls and complaints their final answer on it is that is normal. So, if you want a truck that only goes 50 mph, rent a Penske. Uhauls were flying past us for 22 hours. Also, their customer service, namely Jessi in San Marcos, CA, is terrible. She wouldn’t take my call, would return a call and when she finally did she was EXTREMELY rude. Stay clear of Penske, just rent a Uhaul.

It was very easy to set up the initial 16' box truck rental on Penske's website, and a plus was a discount for veterans. I made the rental over two week before I needed the truck to be sure it would be there when I needed it. My wife dropped me off to pick up the truck, did all paperwork for a 16' truck, and then went out back to get it. Turns out Penske had a 12' truck for me that was way too small -- despite the just completed paperwork on renting a 16 footer. Penske "allowed" me to cancel the reservation saying some other renter still had the 16 footer. No prior notice, email or text from Penske about truck availability, nothing, no apology. I'm 77 years old and hope I never have to rent a truck again, but if I do, it certainly will not be from Penske. My wife had to do another 20 mile r/t drive to pick me up and take me to U-Haul where I got the truck I needed in less than 15 minutes. Don't waste your time with Penske.

Penske Truck Rental Knoxville. Don't fall for this company. I was begged to come back to their company for years. I gave them another try and this time they overcharged again. EVERYTHING looks great but they have a system to overcharge and we or our clients won't be fooled again.

Some of my belongings got wet due to a faulty Penske truck roof. Crystal ** is the supervising adjuster I have been trying to reach for over a month now. Not sure how she still has a job. Nicholas ** redirected me to another adjuster. No one wants to help or cares.

Booking was fairly simple and the truck itself was fine, but dealing with any customer service representative both in store and on the phone was bad. Our reservation was at 3:00pm, I arrived at 2:45. The store closes at 4pm. No one was at the store and no one was answering the number pasted to the door. I called the corporate number, they said they would have the store manager call me. A few minutes later, the manager called and was very rude! He said he didn’t know there was a booking and it was somehow our fault. He said he’d call someone to give us the rental and they’d be there in 45 minutes.

16' truck broke down, Penske sent a local contractor Rod ** of SML out of Keller, TX to reload. Several items were damaged and left, agreement made to send check for reimbursement, check bounced first time, 2nd check was not even signed and was worthless. Still waiting on another check.

When moving from Texas to Maryland. They gave me a unsafe truck. The damn brakes gave out somewhere in Virginia end up costing me 8 hours me arriving to Maryland. Me and my nephew could have been kill.

Penske Truck Leasing has demonstrated unacceptable business practices. A vehicle rented from them was in extremely poor condition, dirty, unstable while driving, and unfit for safe operation. This posed a serious safety risk and caused significant delays. After reporting the issue, their representatives verbally confirmed they will take care of the issue. Yet instead of honoring that, Penske attempted to issue a waiver to limit their liability after making verbal commitments, a misleading and unprofessional approach. Penske attempted to charge another card that was used on a previous reservation for gas with permission, which violates their contract if the truck was told to break down.

I had a very great experience at Penske. Their service was professional. They were very nice and the service was five star. I would recommend Penske to anyone who needs quick and reliable service. Penske is the place to be. The manager was great and was eager to help us get our needs met and moved in a sufficient time. There was no waiting. They had the trucks on the lot, gassed, and ready to go. I give Penske a five star rating because they really showed that they cared about the customer and was very helpful ensuring quality service. If you are moving, let Penske be the company that you use for all your moving needs.

You could give more informative training to employees before they start. I was price checking all my moving options. A gentlemen called me to give me the pricing of my move. I told him I only needed the one day. He did not explain that that automatically gave me five days to go across several states and not around town he said stated that no other company could verify that I’d have my truck the day that I needed it and the Penske would reserve it and assured that it would be correct and all the time I needed it I booked a 16 foot truck and a tow dolly when I went to go get it they didn’t have a tow dolly so they upgraded, but I didn’t know how to load it. I didn’t know how to hook it up nor did the young lady there.

Rented a 12 foot box truck from Penske on Commercial Way in Redding, California for a local move. The entire experience from the phone reservation to the truck pick up and then the truck return was an incredibly positive experience. Mark was very professional, beyond helpful, and he seriously went out of his way to provide excellent customer service. He even made sure to include the best promotional discount he had available, though we failed to ask for any deal. Next time we need a truck this will be the first place we call.

I booked a truck weeks before I needed it, and Penske called telling me there was no truck available less than 48 hours before I was scheduled to pick it up, with no alternatives offered. The rep indicated that the booking system has no connectivity to the local office to verify trucks are available.

For the love of everything good. Please get rid of or readjust the beeping for the CMS. It will beep at you even though you are 3 to 4 car lengths behind someone and engaged with the either pedals. Really unnecessary and quite annoying.

Renter Beware... These people do not check the tires on their trucks or car dolly/carriers. We rented a 26 foot truck and car carrier from Ocala FL, during Pick up we mentioned tires looked bad, we were told they were fine and if there was a blowout the roadside service would be quick and efficient. Well let me tell you, it was pure luck I was driving behind my spouse as a pilot car because I'm that truck you don't hear the tires blowing. And we had not 1 but 2 separate blowouts putting our family in bad areas for 6+ hours and on dangerous roads waiting for help and then stuck overnight.

Just caught Victor ** and his dad of American Budget Tire Recycling LLC out of Cheyenne Wyoming illegally dumping junk tires on my property using a PENSKE truck. I called PENSKE and they will not do anything to resolve this matter.

Beware of rental scam tactics. We rented a semi when our truck was in repair. We were paying off our bill in payments. Then all of a sudden our $4500 bill (right after a $500 payment) jumped to over $8000 with no explanation.

Never rent from them! Was charged 224.00 deposit for one day rental. Customer service rude. Truck nothing special and charged a mint. Highway robbery. Shame on you Penske. I've been a customer for years and have never been robbed like this.

DO NOT RENT FROM THE ROLLA, MO LOCATION! We were promised a truck with a lift for moving, and we had friends and relatives coming from out of town to help, and they gave away our truck the day before the move. My brother that was coming to help has 2 developmentally disabled children that he got respite for, and this really complicates their lives. Now we have to pay $500-$600 dollars to hire movers. UNBELIEVABLY BAD CUSTOMER SERVICE on Penske's part. NEVER AGAIN!

I say NO STARS but it won't let me! On 01/11/2024 My mother picked up a Penske truck rental for me. (Due back 01/14/2024) I was moving to Decatur, Alabama from Jasper, Georgia. I was given a Drop Off location, Bryant Brothers Automotive, Decatur, Alabama. The pick-up was perfect, no complaints. However, when I was trying to drop the vehicle off, I had to call for the location since it was just a warehouse and I felt uneasy leaving it there. I was assured by the woman on the phone that it was ok. I dropped it off on the scheduled day with a full tank of gas as required. I didn't think anything else of it. I was back at Fort Benning, Georgia and received a frantic phone call from my mother that I received a certified letter from PENSKE. I told her to open it immediately. It stated that I had not dropped off the vehicle and that I was liable for it.

HORRIBLE..HORRIBLE Experience with this company… 0/10 would not recommend! I had a pick up date of 2/21.. Then received a call that my date was pushed back until 3/6..Emily promised it would be ready..okay cool.. I purchased my plane ticket, put insurance on the truck all for EMILY to call on 3/6 to let me know it still wouldn’t be ready! She wasn’t transparent.. She then stopped answering my calls when I asked for my 1,000.00 deposit back.. It is now 3/20 & I’m still waiting on said deposit. Save yourself time and money and do not give this janky company your business!!

If I could get a half star I would. My son and his family are moving across country. They are going from Arkansas to Utah. Well they make it to Alb NM when truck breaks down. Ok Penske says, "We will pay for hotel. Truck will be fixed tomorrow." Ok so next day they pick up the truck, get it 20 miles down the road and it breaks down again. Same thing. So they tell my son, "It's overweight. We won't fix it." So now they are stranded to 3 babies 2 of them are under age 2.