Penske Truck Rental Reviews

I had one of the worst rental experiences I’ve ever dealt with, and it still has not been properly resolved. This was a local Penske rental (Reservation #**, Truck ID #**). The truck broke down at approximately 4:30 PM and left me stranded on the side of the highway for roughly 4.5–7 hours waiting for assistance. What followed was complete chaos:

I leased a 16-foot Penske truck for my relocation from [ORIGIN] to Wichita, Kansas, incurring a cost exceeding $7,000.00 for the move. Regrettably, the vehicle experienced a mechanical failure within the initial hour of what was projected to be a 28-hour transit. While I acknowledge that unforeseen circumstances can arise, this development caused considerable distress. I was informed that a replacement vehicle and transfer personnel would be dispatched to facilitate the transfer of my possessions. During my discussion with the representative, I reiterated the critical requirement for professional movers on multiple occasions and received assurances that the company frequently engages this specific service provider. I was advised that the replacement truck and movers would arrive within a four-hour window. Eight hours later, it became evident that these individuals were not professional movers, and it was their inaugural engagement with Penske.

I gave two stars —one because we finally got the truck we needed and 2 because it got us home. That’s the best of what I can say about this experience. I called a full 3 weeks before the date I would need a 26ft truck with a liftgate that was going from Birmingham, Alabama to Tampa, Florida. The first words out of their mouths every time was we don’t rent liftgate trucks to go one way state to state, it’s only local rentals. I explained I’d had a death in the family and needed to move heavy equipment after it was no longer needed by family members. I explained we would be flying into Birmingham and driving the truck with our inherited stuff back to our home in Tampa.

I put the truck under my name and my Visa realized I was short of money so 3 days before pickup I tried to get my cousin to use her visa which was valid and I was on the phone with five supervisors over 3 hours in order to get it finally taken care of, Nobody knows what they're doing. Nobody knows how to make a three-way call. Absolute nightmare. Between all that I called U-Haul and tried to get a better price. I was so disgusted with Penske and the sheer stupidity of them. They're not the brightest bulbs on the tree to say the least.

Beware charges are dramatically more at check out than the phone representative quotes. I received a call from Penske when I had an existing Home Depot Truck rental and Penske said it would match or come in under the Home Depot price. They ultimately quoted $5.00 less. I canceled my Home Depot reservation and Penske billed me $250.00 more than Home Depot and refuse to refund the overbilled amount. They are literally actively stealing business from Home Depot under false pretenses. Do not support this company.

We purchased a used Ford Transit that was on the Penske website from TJ (Antonio **) that was advertised in great condition. After taking delivery of the van it looked like it was in a Demolition Derby, baseball, and football size dents, and a 2 foot roof corner dent that indicates a drive thru incident. They are using Bait and Switch tactics and we are seeking legal representation for this matter. Besides the physical appearance of the van, the transmission doesnt shift correctly, key fob defective, side door doesn't close, driver mirror does not funtion and missing body parts. Penske did correct most of the mechanical defects but is stating the body damage is normal wear and tear. Very disappointed.

I had an overall good experience with Penske, but I need to call out a serious issue with one employee at the Pocasset, MA location—Pam. Everyone else I interacted with was very pleasant and professional, which made this stand out even more. Unfortunately, Pam provided poor customer service and gave completely inaccurate information. She insisted that we could make a long-distance trip to Wisconsin on less than half a tank of DEF (Diesel Exhaust Fluid), which was incorrect. Because of this, the truck began losing power during our trip, and we were forced to stop in Illinois to refill DEF—something that could have easily been avoided with proper guidance.

I rented a Penske truck about 5 years ago. Coming from Louisiana to Maine. Long story short,I stopped at a Sunoco gas station in Oneonta, NY. Station did not have diesel. So I went under the gas pump canopy to head back out and there was a black low lying. I beam that dug in the side of the box on my truck. Just poor lighting, smallest clearance sign ever with a dumb beam that you can't see going under it. They said other box trucks have done the same thing in the past. So it was a problem at that station for a while.

On the second day of our move, one of the two 26 ft. trucks needed an overnight repair. When we got on the road the next day, we came across an accident that closed the only road over the Raton Pass. Another overnight delay. The next day, we were delayed another day due to high winds and snowstorm. The next day, it was high winds that closed the road for high-profile vehicles. Point being, if it hadn’t been for the initial truck repair, we would have reached our destination on time. But Mr. **, the manager in Billings, only charged me $300 late for both trucks, rather than the usual $200/day/truck for 6 days! I am grateful for their complete understanding of our dilemma. I have always used Penske, and will continue to in the future.

The first thing they do is to make me put down deposit of $1000 which is non refundable then I went to check the truck after a month in Dayton NJ location the truck is in bad shape. Needed a lot of fixing. There is damage to the bumper. There is rust turbo side. There was oil leak in oil pan. Disc brakes were rusted. There is air leaking somewhere. Fan belt is already wear and tear. Bumper is damaged. There was oil leak in the rear. Oil coolant was less than minimum. There is body damage on hood. I am very unhappy and disappointed with this deal with Penske after waiting more than a month. Truck is not worth buying. I would never recommend anybody Penske in the future.