Penske Truck Rental

Great Value, Clean well maintained truck, And amazing Fantastic personal service from the Manager Steve **. He took the time to converse and show me all the features of the truck to make my journey pleasant and safe. Thank you.

Penske trucks are clean, have cruise control, power windows and mirrors. The tank was full when I picked it up. It is actually 16 feet of floor space. U-Haul had none of the above. Penske employees and customer service were great unlike the other company. I recently used both for identical moves so the comparison is accurate.

Penske rented us a truck at the last minute when we were abandoned by another company. They were even able to give us a larger truck than they had originally agreed to the night before and granted us a few extra days with it. They really saved the day.

** helped me find a truck for this long weekend of May 29th through June 1st AT 140 Green Rd. Knoxville, TN 37920 on 05/28/2022. I called everywhere beginning with local Penske locations without much luck. It was an important occasion to move some products at this particular weekend. I have always had good experiences with Penske in my 20+ years of business relationship, but this time, it saved me an important time. Thank you, **. You are an asset to Penske, America and most importantly to humanity:).

We just finished using a Penske truck to take our daughter's stuff across the country. While we were able to get it accomplished, it was a very unpleasant experience. First, we specifically chose Penske so we could rent a van. We were going to be driving through several cities and wanted a vehicle that would navigate the local streets a little easier. They assured us over and over again that the van would be there but when we showed up, we got a 12 ft. truck. No discount or apology for not giving us what we ordered.

I reserved a 16' box truck more than one month in advanced. I called several times to confirm since this move is important. At 11:00am the day before I was to pick up the truck, they called me and left a message that they did not have a truck for me. I called them and they offered a 12' truck instead. I complained and said they would look around to see what they could do. I called U-Haul and got a 20' confirmed. When I called Penske to cancel my reservation, they claimed they found a truck and were only asking me just in case. What??? I told them I will never use Penske again.

I reserved a 26' box truck on 12-3-22. Scheduled to pick up on 12-7-22. I called on 12-5-22 to confirm the truck would be available. I was told that it would be ready as scheduled. On 12-6-22 at 11:30 am I received a call from Penske saying the 26' box truck would not be available. They said the best they could do was a 16' box truck. This is a 40% reduction in size. Then at 4:30 pm on 12-6-22 I received an email saying I now had a 15' van. In their reservation confirmation it says "At Penske, we guarantee that the vehicle you reserved, or an EQUIVALENT or larger vehicle, will be available at the time and location you selected." How is a 15' van EQUIVALENT to a 26' box truck. Their guarantee is worthless. **** Do not use Penske. *****

3 weeks ago a Penske truck in Bellingham, Ma. Wiped out our mailboxes and a large rock displaced. Called mitigation group and got the individual to speak with. I called, I emailed and no return call. I sent one email return receipt, and they read the email but did not call me. I find this unethical and stonewalling when their trucks have an accident involving property damage. I have all the pictures but they won't return my call. There's nothing more frustrating than being ignored by a company that obviously doesn't care about safety or others. They shirk their responsibility with valid claims.

I had my move planned for two months and on the day to leave the trailer was missing the support bar where the straps wrap around the front tires. How did this pass inspection? I have pictures to prove, and I don't plan on returning.

Booked a cargo van rental for taking daughter to college with apartment furnishings. When I arrived for pickup on morning of the move, they said they said I had to take a much larger box truck two categories higher than the van size I needed. They didn’t notify me in advance of this surprise, despite sending multiple other emails confirming my order. This made my move more work to secure things in all the extra space, and more costly in fuel cost over the 300 miles, and more dangerous for me and others on the road.