Penske Truck Rental

I reserved a truck a week ahead of actual date. Had confirmation from corporate. I called one day before actual rental date. They changed the confirmation and was going to be charged $100 more than the quoted confirmation agreement. I DO NOT RECOMMEND PENSKE FOR ANY SERVICES.

Penske used to be my "Go To" Rental Company as I never had problems in the past. This time, however, the truck broke down and put me five hours behind schedule. The man at the return place was very nice and said that I needed to call the corporate office and that they would probably give me a partial refund. The people at the corporate office passed me around, one after another each was horrible, every one of them passed the buck and even the supervisor who said that she was going to refund half my money, never actually did. If I could give negative stars I would, this was the single worst Rental experience of my life. Penske is no longer the company it used to be, and will never be my Go To truck again!

I returned moving truck with full tank of diesel. Put 31 gallons in tank ($121.91) before returning. Penske charged my card for 70 gallons of diesel at $8.00 per gallon...$560.00. I have been calling Penske for 3 days and keep getting the run around. I finally called my credit card provider and entered a dispute for the charge.

We filled gasoline to full just before dropping it noting that the gas gauge was faulty and always showed 3/4 full. We were charged for gas at return when it was not possible to add gasoline to the tank. We explained the situation and requested the charge be removed. We were told to tell someone else. No one from Penske will talk to us and we are forced to deal with the matter with our credit card company.

This review is about Hermitage, Pennsylvania. You would have to be out of your mind to rent a Penske truck from these Home Depot people. We picked up a truck on a Sunday afternoon. The Home Depot staff had no idea what to do and were on hold with Penske for more than 20 minutes. The next morning, after the Home Depot staff was on the phone with Penske for at least another 20 minutes, we picked up a car trailer for that truck. The Home Depot staff refused to give us any assistance with hooking it up to the truck and getting the car onto it although the Penske brochure says its agents will help customers hook up the trailer. When, at our insistence, they brought us the brochure on how to hook up the trailer, they acted like they had never seen the brochure before and never been asked for one before.

This company needs to have a better system. They cannot just let random reckless drivers just rent any of their trucks. I was in High way LIE and one of the trucks driven by 3 young kids almost caused me to have a huge accident. This driver was driving so far and switching between lines. Please don't just give your trucks to anyone.

We showed up to our rental appointment at 8, and the truck was late so we didn’t leave in the truck until 8:56. Got home and started packing, then the rain started so we took a break. Went back to the truck and saw that the roof had leaked rain water all over our things. When I called, someone told me all the trucks leak so they couldn’t get me a replacement truck. There was at least a gallon or two of water by the time I was done with dealing with calling back and forth. I returned the truck that day to get a refund and went with another moving truck company that does NOT have leaky roofs.

Crooks!! I would give less than 1 star if possible. We rented a moving Van on June 24, 2021, from Boomer Services at 1210 N. Flood, Norman, Oklahoma. The original agreement was from 06/24/21 to 06/26/21. I returned the van earlier than required on June 25, 2021 and drove it for less than 100 miles. We paid the charges in full of $591.63 for the rental 06/24 to 06/25. I used the van for less than 24 hours one time. Since the return of the vehicle, my credit card has been charged for extra charges and for one week interval rentals several times. I received an extra charge of $927.09 on my credit charge on 07/02.

Rented truck in Northern VA. By the time we got to Breezewood, PA, couldn’t stand the severe vibration any longer. Roadway tire service from TA arrived. Looks like all 6 tires need replacement? Balancing steer tires. Rear missing large chunks of rubber. Scheduled preventive maintenance overdue by 15k miles. So far, way behind schedule on trip. Not impressed w/ Penske.

Overpriced rentals. Like riding in a buckboard and the interior is filthy. Was double taxed on mileage and not refunded the proper amount. Disgusting experience. What more can I say. High priced and lousy unprofessional service.