Penske Truck Rental Reviews

I just completed a truck rental with Penske and and had an awful experience with a lack of customer support and horrible handling of my rental. The day I picked up the truck, there was no padlock and no furniture dolly that was to be part of the rental. On top of that, they were completely out of furniture pads after I had ordered 3 dozen and paid for them. Penske said the entire 100 mi radius in my Roanoke, Texas locations was out of them. It would have been nice to know up front. And then when we arrived at our destination, we discovered our box truck had a leak in the roof so 4 feet of furniture and personal belongings ruined! Every customer support agent was worthless and could not help us. I will never rent from Penske ever again. Awful experience. You should be ashamed of being in this business.

One star is too much for this company, I got a truck with brake problem, direction problem, mirror on right side did not work. Driving this truck 800 miles I put my life in danger. They charge me $8 per gallon for fuel for first truck and nobody explain to me when I ask to replace the truck what is the procedure. Service truck came to pickup the bad truck and they gave me another truck but they not operate the change in system and came out I rental 2 trucks. Totally unprofessional, billing they try to charge any penny without to offer discount for giving you a crappy truck. I'm very disappointed about this company and their service and I will never rent a truck again from this company.

We're a medium sized company. 6 trucks and 6 drivers. We lease trucks because it's more cost effective. We've had multiple issues with Penske not fulfilling its obligations of keeping up with the care of its fleet. Yesterday, as one of our drivers was driving on the highway the C clamp that holds the driver's door shut, fell off causing the door to come open. The driver called the emergency roadside assistance number at 1:45 PM. Help arrived at 4:15 PM. The tech said he didn't have parts available until Monday.

I can't believe that this company just sent Margo, who is pregnant! No dolly/no help whatsoever. While she was extremely nice/Professional. I NEVER want this company to deliver ANYTHING to my house!

I have had a wonderful experience leasing a Penske Moving truck from Home Depot. Due to banking issues, my closing date was changed multiple times which left me and the truck stranded. Alecea ** was able to navigate me through the difficult situation and prevent us from having to unload and reload. I will forever be a Home Depot/Penske customer because of her. Thank you!

Penske failed us after my mother died and it is unreachable to make good on the contract they had with me. Home Depot told me they go through this all the time with Penske and the man standing next to me at the counter, said the same thing happened to him two days before. Penske needs to do a major refund to me and my family to cover the cost of time, inconvenience, lack of follow through on a contract they had with me, lack of honesty, pain, and suffering, and a $1500 invoice from the movers who sat there for four hours, waiting for me to come back with the truck.

Be careful with this company. They will take your deposit and have paperwork when you file a dispute. They are extremely corrupt! They stole 350.000 from me. They sent false paperwork to my bank, which means they have done this before!

I would like to give a well-deserved 5-star review to Macey at Penske for her exceptional customer service and professionalism. Macey was incredibly knowledgeable, resourceful, kind, patient, and humble throughout the entire rental process. She helped me find amazing discounts that made my rental experience even more affordable and stress-free. What stood out most was her genuine kindness and willingness to help. When I mentioned leaving a review, she humbly stated that it wasn’t necessary, but people like Macey absolutely deserve recognition.

I chose Penske because of good experiences with their equipment a few years ago. All that has changed:

Let me see where to begin. First of all when my husband ordered a truck to haul our household items to South Carolina, he was told we would have a lift gate. When we went to pick it up, there was no lift gate. After we turned it in, the employee at Penske told my husband lift gates are only available for local. Next the truck's front shook so hard while we made the 650 mile journey. While in the process of traveling with me following him and had to call him and tell him to pull over because the back sliding door was coming up. We had it locked with a master lock. The hook was not staying latched. This happened 3 times. Had to make a stop at a Walmart to buy bungee straps.

I had one of the worst rental experiences I’ve ever dealt with, and it still has not been properly resolved. This was a local Penske rental (Reservation #**, Truck ID #**). The truck broke down at approximately 4:30 PM and left me stranded on the side of the highway for roughly 4.5–7 hours waiting for assistance. What followed was complete chaos:

I leased a 16-foot Penske truck for my relocation from [ORIGIN] to Wichita, Kansas, incurring a cost exceeding $7,000.00 for the move. Regrettably, the vehicle experienced a mechanical failure within the initial hour of what was projected to be a 28-hour transit. While I acknowledge that unforeseen circumstances can arise, this development caused considerable distress. I was informed that a replacement vehicle and transfer personnel would be dispatched to facilitate the transfer of my possessions. During my discussion with the representative, I reiterated the critical requirement for professional movers on multiple occasions and received assurances that the company frequently engages this specific service provider. I was advised that the replacement truck and movers would arrive within a four-hour window. Eight hours later, it became evident that these individuals were not professional movers, and it was their inaugural engagement with Penske.

I gave two stars —one because we finally got the truck we needed and 2 because it got us home. That’s the best of what I can say about this experience. I called a full 3 weeks before the date I would need a 26ft truck with a liftgate that was going from Birmingham, Alabama to Tampa, Florida. The first words out of their mouths every time was we don’t rent liftgate trucks to go one way state to state, it’s only local rentals. I explained I’d had a death in the family and needed to move heavy equipment after it was no longer needed by family members. I explained we would be flying into Birmingham and driving the truck with our inherited stuff back to our home in Tampa.

I put the truck under my name and my Visa realized I was short of money so 3 days before pickup I tried to get my cousin to use her visa which was valid and I was on the phone with five supervisors over 3 hours in order to get it finally taken care of, Nobody knows what they're doing. Nobody knows how to make a three-way call. Absolute nightmare. Between all that I called U-Haul and tried to get a better price. I was so disgusted with Penske and the sheer stupidity of them. They're not the brightest bulbs on the tree to say the least.

Beware charges are dramatically more at check out than the phone representative quotes. I received a call from Penske when I had an existing Home Depot Truck rental and Penske said it would match or come in under the Home Depot price. They ultimately quoted $5.00 less. I canceled my Home Depot reservation and Penske billed me $250.00 more than Home Depot and refuse to refund the overbilled amount. They are literally actively stealing business from Home Depot under false pretenses. Do not support this company.

We purchased a used Ford Transit that was on the Penske website from TJ (Antonio **) that was advertised in great condition. After taking delivery of the van it looked like it was in a Demolition Derby, baseball, and football size dents, and a 2 foot roof corner dent that indicates a drive thru incident. They are using Bait and Switch tactics and we are seeking legal representation for this matter. Besides the physical appearance of the van, the transmission doesnt shift correctly, key fob defective, side door doesn't close, driver mirror does not funtion and missing body parts. Penske did correct most of the mechanical defects but is stating the body damage is normal wear and tear. Very disappointed.

I had an overall good experience with Penske, but I need to call out a serious issue with one employee at the Pocasset, MA location—Pam. Everyone else I interacted with was very pleasant and professional, which made this stand out even more. Unfortunately, Pam provided poor customer service and gave completely inaccurate information. She insisted that we could make a long-distance trip to Wisconsin on less than half a tank of DEF (Diesel Exhaust Fluid), which was incorrect. Because of this, the truck began losing power during our trip, and we were forced to stop in Illinois to refill DEF—something that could have easily been avoided with proper guidance.

I rented a Penske truck about 5 years ago. Coming from Louisiana to Maine. Long story short,I stopped at a Sunoco gas station in Oneonta, NY. Station did not have diesel. So I went under the gas pump canopy to head back out and there was a black low lying. I beam that dug in the side of the box on my truck. Just poor lighting, smallest clearance sign ever with a dumb beam that you can't see going under it. They said other box trucks have done the same thing in the past. So it was a problem at that station for a while.

On the second day of our move, one of the two 26 ft. trucks needed an overnight repair. When we got on the road the next day, we came across an accident that closed the only road over the Raton Pass. Another overnight delay. The next day, we were delayed another day due to high winds and snowstorm. The next day, it was high winds that closed the road for high-profile vehicles. Point being, if it hadn’t been for the initial truck repair, we would have reached our destination on time. But Mr. **, the manager in Billings, only charged me $300 late for both trucks, rather than the usual $200/day/truck for 6 days! I am grateful for their complete understanding of our dilemma. I have always used Penske, and will continue to in the future.

The first thing they do is to make me put down deposit of $1000 which is non refundable then I went to check the truck after a month in Dayton NJ location the truck is in bad shape. Needed a lot of fixing. There is damage to the bumper. There is rust turbo side. There was oil leak in oil pan. Disc brakes were rusted. There is air leaking somewhere. Fan belt is already wear and tear. Bumper is damaged. There was oil leak in the rear. Oil coolant was less than minimum. There is body damage on hood. I am very unhappy and disappointed with this deal with Penske after waiting more than a month. Truck is not worth buying. I would never recommend anybody Penske in the future.

Do not rent truck for a long distance drive. The cab is extremely tight. All the safety alarm BS is annoying. It warms on lane, which is ok. But do the silent not a loud alarm. Can’t adjust how close you can be to another car in front of you or will continue to beep. It will do a hard brake if thinks you are too close which it’s hard to even get close because of the warning system. It’s a very high loading your furniture. Seat belts didn’t function right. Can’t go faster than 70mph. Uhaul’s are passing you like a Daytona race car. No pick up and the shift points on the tranny are off. It will wait to downshift until last minute when your rpms drop to 1700. The steering wheel feels like you’re holding onto a washing machine. The only good was the price. Possibly customer service. Go to Uhaul. First as last time with Penske.

The only reason I am leaving a bad review is because I left a pair of $250 pair of sunglasses in the truck. I am positive the person checking the truck took them and of course not admitting to it. Why would they? They just made out and it would cost them their job. If not for that I would say the truck ran excellent with no issues and was clean. However when I gassed up I am told because diesel foams up when filling so the tank didn't quite fill. Therefore I was charged $8 a gallon. Almost double you would pay at a gas station so beware of this. When I called about sunglasses they simply said no not in truck.

I'll never rent another PENSKE truck here again. They sent me in a faulty brake, alignment off, chipped tires truck which was unsafe to drive. The tech went out and confirmed all of this. Corporate was supposed to send out a transfer team and took hours to do so, which delayed my move. On top of all this, they are holding me money and continuously keep fraudulently attempting to charge my card more like another $75 this morning. The dip shit at the counter said he would return money to my card and then tried charging me 3x while I was standing there. I was told by him that the deposit I paid was the actual price of the truck.

I did have truck and trailer in 2023 late October. 8 00AM truck wasn't ready. 9 00 truck to location in Conway SC but truck had tires should be in garbage. Next Truck was on the parking was offered to me wasn't ready too. I'm retired diesel mechanic, did pre trip inspection. Level of oil, Steering booster without oil. Company mechanic added oil. Help me load my car on the trailer. Problem only I came late and guys that hired to load my staff was really angry. Thanks to my neighbors' help with load. On the route truck was great, only on trailer blown tire. 4,5 hours wait mechanic to replace. Operator over phone can't find my location on Highway.

Don’t waste your time or money using Penske Truck Rental at 4680 Laredo Ave, Fort Myers. Very unprofessional, the “assistant manager” first told me he was the branch manager, then he refused to provide his name when I asked him to identify himself, and third he started laughing in my face when he said “you pay an extra charge, or you don’t take the truck”. I called Penske headquarters and the representative was trying to contact the district manager because he feels this was unacceptable from them, but he didn’t answer and they told me to leave the building because they wanted to close the office, and they don’t care what headquarter says, this is their branch and they do what they want. Don’t go there! It doesn’t matter what you booked online they don’t respect your reservation details.

We rented 2 26’ Penske trucks for our upcoming move from Las Vegas NV to Topeka KS. The rep who booked our move was great and made the process seamless, she provided us with all available discounts. We picked up The trucks and loaded them up. We started our Journey and immediately upon entering the highway to our dismay the trucks had a restricted mph of 69. We could not even do the speed limit. We were never told that the trucks had a restriction of speed which caused us to be not able to make the hotel rooms that we booked. Losing out on $500 in rooms and having to book different rooms. Very disappointing that the rep did not inform us about the mph restriction. We had rented trucks before and have not had that problem. I called customer care and they offered me $50 for the inconvenience. On a side note one of the trucks had a broken headlight. They offered me $150 for that.

I need to share something extremely disappointing that happened to me at the Penske Truck Rental location on 43rd St. in Phoenix, Arizona. Recently, I received a call from an unknown number claiming I owed Penske $495 for a past rental. I couldn’t verify the number, couldn’t call it back, and customer service told me to go into a Penske location to confirm whether the call was legitimate. So I went in to do exactly that.

Rented a Penske 16’ to go from Denver to Ohio. The steering wheel shook badly so I returned it. The next truck had a slight shake but was tolerable. I wrote a review on it and Penske/Home Depot called to apologize and refunded $450 back to my credit card. That was very nice of them. Thank you Penske

The Little Silver Volunteer Fire Company just renting a 16' box truck from Penske in Long Branch, NJ. Tara, the local rep, couldn't have been nicer and cooperative as the date we needed the truck was not fixed and we couldn't confirm until the day prior to our use. We loved the larger Penske 16' box truck as a 12' truck available from other companies was too small. We will definitely use Penske again.

This is in their web page. Damage Waiver (LDW). LDW covers you from financial responsibility if you experience any loss or damage to the truck or towing equipment except if the vehicle or equipment is used in any manner that violates the rental agreement terms. LDW does not cover your personal vehicle. Why is LDW recommended? Without Penske's Limited Damage Waiver, you will be liable for any damage to your rental truck regardless of who is at fault.

We currently lease a reefer van, and from the day we picked it up, it has had a recurring battery issue that has never been resolved. As a 501(c)(3) serving the City of Troy, we rely on this van to safely transport food at proper temperatures for our community. Less than two years into the lease, the van has been in their shop numerous times—often for one to two weeks at a time—with minimal communication and no successful repair. We are now on our third battery. The reefer has been rewired. Yet no one seems to know the root cause, and the problem continues.

Updated on 11/15/2025: I am currently at Fyda Freightliner Columbus, Inc. The vehicle has been there for repair since November 11, 2025, addressing issues such as two check engine lights, a misaligned steering wheel, an ABS warning light, a gear indicator on the dashboard, and a passenger door lock that cannot be operated with the key.

Reserved at Penske truck for an upcoming move. I was given unlimited mileage and everything looked fine. Got a call the day of saying that the truck was not available at the location. It was available just a few miles out. I asked specifically was all the terms the same. I was told yes. I just had to go a few miles out. Showed up at the location to pick up the truck and am now about an hour late. I am then told they don't have that truck for the agreement that I have so I had unlimited miles and they told me I had 75 miles. Because the miles were unlimited I never checked to see how many miles I needed. I was told they need the truck for FedEx for holiday packages anyway. Had to cancel my reservation and not get the truck due to the very treacherous false advertisement and false agreement made.

If I could give them zero stars I would. We are business owners and were told that we had reserved trucks for our peak season. We just came to find out that we were just put on a waiting list for cancellations and that they actually quit taking regular reservations at the end of August. We were NEVER told any of this and spoke to them several times. We talked to other business owners and apparently, they do this all the time. We will never recommend their services and will never even try to do business with them ever again. They were deceiving and unprofessional.

Originally I gave Penske 3 stars. I jumped the gun. I was driving not yet to my destination. I got a message saying oil was low and I needed to add oil. Then I looked at the gage and it was just 2 marks over 0. I pulled over and called Penske roadside assistants and got a tow truck out to where I was at. Anthony checked the dip stick and no oil was registering. When I picked it up I was told that they did an oil change. So why was it dry? I better get money back because I went through so much stress over this. And I shouldn't be penalized because I couldn't fill the tank up. I'm still stressing over this!

Worst truck rental experience of my life. Sent me to 3 locations all 30 minutes apart from each other because y’all couldn’t locate a truck I reserved nearly 2 weeks in advance. I had ~40 friends waiting to help me load a moving truck, but half had to leave because I was over an hour late and we had to load it in the dark, while it was raining. Penske’s errors kept me from getting to say one last goodbye to all the friends and family I had made before moving out of state. The customer service reps were sweet and tried to help as much as possible, but their help was unfortunately shadowed by the rest of the experience. The AC also didn’t work for the entire first half of a 22+ hour roadtrip spanning 3 days. The radio and clock in the cab also didn’t work half of the time. The truck ran well, but I highly regret using Penske's service and would not recommend at all.

Eli and his crew were so helpful with our move. I’d choose him every time. He was very careful moving our very expensive jukebox and took the care necessary to make sure it was packed carefully. Highly recommended!

I rented a 12-foot truck in Atlanta, Ga., and returned it in Knoxville, Tenn. It was my first time renting/driving a truck. I found customer service very helpful, as I called several times to ensure I would get a 12 vs. 16-foot. Pickup went smoothly. The truck was nice, easy to drive, roomy cab. Mirrors were great, and there is a small back-up camera in the rear-view mirror. I liked the translucent roof since I was loading it at night as well. The tie-down rails in the back were useful. Wooden floors made it easy to slide boxes to back. Door was easy to open and close. Return was a breeze. Overall, a good experience. Initially it looked like Penske might be more expensive than some competitors, but after adding in other costs and applying discount, they were actually cheaper. I would use them again.

Abstract: This review documents a cross-country rental experience with Penske Truck Leasing, specifically a 26-foot box van rented from the Home Depot location on Liberia Avenue in Manassas, VA, and driven to Poulsbo, WA. The journey, spanning over 3,000 miles, revealed systemic failures in vehicle maintenance, customer service coordination, and operational safety. The findings suggest a troubling disregard for basic mechanical integrity and customer welfare, raising serious questions about Penske’s fleet management practices.

Rented truck 4 days ago. I was charged $192.69. Deposit $100, $92.69 for 10 miles anything over 10miles would be taken out of deposit. Returned truck next day 41 miles driven. Instead of deducting from my deposit this company charged my card $28.90 without my authorization and refused to correct their error and return my MONEY. I call several times, each time was a different excuse. Never again. I WANT MY MONEY RETURNED!