Penske Truck Rental

3 weeks ago a Penske truck in Bellingham, Ma. Wiped out our mailboxes and a large rock displaced. Called mitigation group and got the individual to speak with. I called, I emailed and no return call. I sent one email return receipt, and they read the email but did not call me. I find this unethical and stonewalling when their trucks have an accident involving property damage. I have all the pictures but they won't return my call. There's nothing more frustrating than being ignored by a company that obviously doesn't care about safety or others. They shirk their responsibility with valid claims.

I had my move planned for two months and on the day to leave the trailer was missing the support bar where the straps wrap around the front tires. How did this pass inspection? I have pictures to prove, and I don't plan on returning.

Booked a cargo van rental for taking daughter to college with apartment furnishings. When I arrived for pickup on morning of the move, they said they said I had to take a much larger box truck two categories higher than the van size I needed. They didn’t notify me in advance of this surprise, despite sending multiple other emails confirming my order. This made my move more work to secure things in all the extra space, and more costly in fuel cost over the 300 miles, and more dangerous for me and others on the road.

We are long time local rental customers of Penske with generally good experiences. Terrible experience with Penske with Household Oneway rental. Next is truck was in fair shape, we had an accident with the truck and Penske refused to replace truck nor provide credit for a rental that was supposed to be 4 days but lasted 4 hours. Penske since has not co-operated with my insurance company and has tried to claim damages for items already noted by Penske as being damaged prior to our rental. Finally, Penske's refusal to provide a replacement truck lead us to use U-Haul. Turns out U-Haul's price for the same service was nearly 50% less with a newer and better suited truck. Would recommend U-Haul over Penske.

Penske rented us a truck at the last minute when we were abandoned by another company. They were even able to give us a larger truck than they had originally agreed to the night before and granted us a few extra days with it. They really saved the day.

I rented a truck on 07/03/2 with the term of unlimited miles. I returned the truck on scheduled date, 07/04/22 but 2 hours late. I did not call the store because I thought the store was closed on JULY 4TH. The store manager, Lucas ** explained to me its company policy not to refund customers $100.00 deposit and charge for the whole day. This is unfair and truly unprofessional customer service, in fact I believe it's stealing from your customers. I spoke with another company representative, Tony explained the rules are set up, if I had called and explained I was running late I am giving 2/3 hours windows before being charge a whole day. Once again, I did not call because it was July 4th and I thought the store was not open. Lucas ** explained, if I had not drove the truck 600 miles he would refund some of my money but Lucas said, I took advantage of the unlimited miles rule so he will not refund my deposit.

Got a local truck rental to move some furniture. Paid for a 24 hour rental. Was quoted $63 for the rental. Got the truck back to the lot that night and was charged almost $500 for their ** - line item overcharges. Unbelievable rip off. Unbelievable that they get away with it. They charged things I never agreed to and charged prices that were not disclosed during initial intake. Can not believe how bad they are. I have moved myself and my kids and have rented moving trucks before. I never paid so much for so little. They are absolute thieves. No matter what they quote you - be prepared to pay 10 times that amount. Shady as hell and they do it proudly.

I rented weeks in advance including 5 doz blankets. Penske is three times the cost of uhaul. Went to pick up the truck and zero blankets. I was told to go to harbor freight and buy them. Really? Really? Truck is a noisy screechy POS. Go somewhere else. Penske is a not very funny joke.

** helped me find a truck for this long weekend of May 29th through June 1st AT 140 Green Rd. Knoxville, TN 37920 on 05/28/2022. I called everywhere beginning with local Penske locations without much luck. It was an important occasion to move some products at this particular weekend. I have always had good experiences with Penske in my 20+ years of business relationship, but this time, it saved me an important time. Thank you, **. You are an asset to Penske, America and most importantly to humanity:).

I reserved a truck a week ahead of actual date. Had confirmation from corporate. I called one day before actual rental date. They changed the confirmation and was going to be charged $100 more than the quoted confirmation agreement. I DO NOT RECOMMEND PENSKE FOR ANY SERVICES.