Penske Truck Rental Reviews
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About Penske Truck Rental
Penske Truck Rental rents out moving trucks and cargo vans for local and long-distance self-moves in 49 states and Washington, D.C. Its current lineup includes five personal rental vehicle sizes — ranging from small cargo vans to 26-foot freight frames — that can accommodate moving anything from a studio apartment to a large home. Customers who need help on moving day can also hire separate labor from a local moving company, but that service is not included with the truck rental.
- Discounts available for some customers
- Tow dollies and car carriers are available
- One-way interstate moves include unlimited mileage
- Standalone trailer rentals are unavailable
- You have to pack and load your belongings yourself
Helpful Reviews
What is Penske Truck Rental?
Penske Truck Rental offers five truck sizes for people who want to handle their own moving. Local moves operate on a round-trip model, with customers typically picking up and dropping off the truck at the same location. Long-distance rentals are one-way and allow customers to drop off the truck at their destination city.
Penske offers online reservations, phone support and chat support for booking management. As an established leader in the moving industry, the company also sells moving supplies, coverage bundles, moving labor referrals, self-storage rentals and towing equipment on its site.
Penske Truck Rental price
Penske Truck Rental’s prices depend on where you’re picking up and dropping off the truck, its size, the rental dates and whether you’re adding towing equipment.
As of 2026, Penske Truck Rental caters to two main types of personal moves. Both have different price structures:
- Local moves: Same-city moves usually require you to pick up and drop off the truck at the same location. Penske applies a per-mile charge to the daily base rental price.
- Long-distance and interstate moves: These are also known as “one-way” moves. You pick up the truck in one city and drop it off at the destination after unloading it. One-way rentals in the U.S. include unlimited miles for free.
For an exact quote, use Penske’s online reservation tool and enter your move details. Getting a quote only takes a few minutes.
Estimated Penske truck rental prices*
Keep in mind that the calculated mileage ratings below are estimates only. Fuel mileage may vary depending on load, terrain, weather and your driving speed.
| Example route | ||
|---|---|---|
| Houston to Dallas | ||
| Kansas City to Chicago | ||
| Los Angeles to Denver | ||
| Boston to Miami | ||
| Orlando to Seattle |
Penske Truck Rental moving services
Penske customers can choose from cargo vans and several box truck sizes, so you can pick the perfect size to fit your belongings. It also sells packing materials and rents hand trucks, tow dollies and car carriers, which can help if you need to bring a vehicle with you. Every move comes with roadside assistance.
| Truck type | Move size | ||
|---|---|---|---|
| High-roof cargo van | 1 room / Studio apartment | ||
| Studio or two rooms | |||
| Studio to one-bedroom | |||
| Medium-sized house | |||
| Large house |
FAQ
Is Penske Truck Rental cheaper than U-Haul?
Penske typically costs more than U-Haul for local daily rentals, but prices vary by location. Total costs are often lower for long-distance moves because Penske includes unlimited mileage on one-way rentals. U-Haul has a cheaper 10-foot truck option that Penske doesn’t match. Comparing prices near you is the best way to know for sure which company is cheaper for your route.
How much is a Penske Truck Rental security deposit?
If you pay with a credit card, Penske doesn’t charge a security deposit for one-way reservations. It requires a $300 security deposit or 150% of the total move amount, whichever is larger, on round-trip rental reservations.
Do Penske rental trucks need to stop at weigh stations?
State transport laws vary. Penske encourages drivers to follow all road signs, including those that signal to stop at weigh stations.
Do you need a CDL for a Penske Truck Rental truck?
No, you do not need a commercial driver’s license (CDL) to rent any of the five personal moving truck options from Penske. Some commercial truck rentals may require a CDL, though.
Can I tow my own trailer behind a Penske truck?
No. Penske does not allow customers to tow non-Penske-owned equipment behind its trucks.
Still have questions?
Is Penske Truck Rental worth it?
Renting a truck from Penske is worth it if you’re handling the move yourself and not hiring a professional transporter. It's generally affordable, and the process to reserve a truck online is straightforward. We also like that you can tow a car behind the rental truck. Just keep in mind that loading, unloading and driving the truck require a lot of effort. For consumers willing to put in that effort to save money, a Penske truck rental is worth it.
Penske Truck Rental Reviews
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Reviewed July 2, 2026
I have had a wonderful experience leasing a Penske Moving truck from Home Depot. Due to banking issues, my closing date was changed multiple times which left me and the truck stranded. Alecea ** was able to navigate me through the difficult situation and prevent us from having to unload and reload. I will forever be a Home Depot/Penske customer because of her. Thank you!
Reviewed June 28, 2026
Penske failed us after my mother died and it is unreachable to make good on the contract they had with me. Home Depot told me they go through this all the time with Penske and the man standing next to me at the counter, said the same thing happened to him two days before. Penske needs to do a major refund to me and my family to cover the cost of time, inconvenience, lack of follow through on a contract they had with me, lack of honesty, pain, and suffering, and a $1500 invoice from the movers who sat there for four hours, waiting for me to come back with the truck.
I will not go anywhere near Penske in the future, which is too bad because I was willing to pay double the U-Haul rate for the kind of service I thought I would get from Penske. I’ve never ever been treated this badly as a customer anywhere. And don’t do it on top of us grieving our mother‘s death. I will be sharing this review everywhere I can find on the Internet until I get at least a 50% refund on the 16 foot truck I ended up with, only after the goodness in Home Depot’s hearts, not because Penske EVER came through for me and my family as we were trying to clear out my dead mother’s house. And on top of that, the truck was filthy inside.
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Reviewed June 25, 2026
Be careful with this company. They will take your deposit and have paperwork when you file a dispute. They are extremely corrupt! They stole 350.000 from me. They sent false paperwork to my bank, which means they have done this before!
Reviewed June 24, 2026
I would like to give a well-deserved 5-star review to Macey at Penske for her exceptional customer service and professionalism. Macey was incredibly knowledgeable, resourceful, kind, patient, and humble throughout the entire rental process. She helped me find amazing discounts that made my rental experience even more affordable and stress-free. What stood out most was her genuine kindness and willingness to help. When I mentioned leaving a review, she humbly stated that it wasn’t necessary, but people like Macey absolutely deserve recognition.
The outstanding customer service that Macey provided is one of the many reasons my family continues to choose Penske over its competitors. Penske has consistently treated us with respect and appreciation, and their trucks have always been reliable and well-maintained. Over the years, I have never experienced a breakdown or rented a truck that wasn’t of excellent quality. In a world where kindness can sometimes feel rare, Macey is a wonderful example of how a positive attitude and genuine care for customers can make a lasting impression. Thank you, Macey, for making the experience so pleasant. Penske is fortunate to have someone like you on their team!
Reviewed June 4, 2026
I chose Penske because of good experiences with their equipment a few years ago. All that has changed:
2) The person I reached by phone for the confirmation tried to charge me more per mile than the person who did the original booking via phone.
3) I was told I would be charged one day rental plus 3 hours late fee, which was a lie.
4) The loading ramp had been removed from the truck that I rented.
5) When I picked up the truck, no clear instructions about return were provided, and the agent did not go over the rental agreement, which had a previously unmentioned “local security deposit” of $106.64.6) Penske required me to provide biometric data so they can sell it.
7) It is now 4 days after the return of the truck, and I still have not received a final invoice.
Reviewed May 28, 2026
Let me see where to begin. First of all when my husband ordered a truck to haul our household items to South Carolina, he was told we would have a lift gate. When we went to pick it up, there was no lift gate. After we turned it in, the employee at Penske told my husband lift gates are only available for local. Next the truck's front shook so hard while we made the 650 mile journey. While in the process of traveling with me following him and had to call him and tell him to pull over because the back sliding door was coming up. We had it locked with a master lock. The hook was not staying latched. This happened 3 times. Had to make a stop at a Walmart to buy bungee straps.
Reviewed May 5, 2026
I had one of the worst rental experiences I’ve ever dealt with, and it still has not been properly resolved. This was a local Penske rental (Reservation #**, Truck ID #**). The truck broke down at approximately 4:30 PM and left me stranded on the side of the highway for roughly 4.5–7 hours waiting for assistance. What followed was complete chaos:
4 tow trucks dispatched — 3 either canceled or never showed
Constant conflicting information and no real coordination
A “solution” from Penske that created even more work and expense for us
Because of the breakdown and lack of support, I had to:Pay $294.98 out of pocket for towing
Pay $170 cash for emergency movers just to unload the truck
Pay for fuel for a replacement vehicle
Purchase supplies to secure the disabled truck and our belongings
Delay our move and make additional trips because our belongings had to be held overnight
I also took time off work specifically to complete this move and lost income, only to end up stranded on the side of the road unable to finish it as planned.
On top of all of this: There were still unexplained and pending charges on my account. I had to personally coordinate cancellations, extensions, and logistics. Communication from Penske was inconsistent throughout the entire process. After everything, Penske refunded only $543, which does not fully cover the out-of-pocket costs caused directly by their equipment failure, much less the additional time, stress, lost work, and logistical nightmare this created. A truck breaking down is one thing. Leaving customers stranded for hours with failed roadside dispatches, poor communication, and incomplete reimbursement afterward is another.
If you’re considering Penske, understand that if something goes wrong, you may be completely on your own to deal with it — and pay for it yourself. Their advertised “90-minute roadside assistance guarantee” was meaningless in my experience, and the level of support I received from this company was unacceptable from start to finish.
Reviewed May 1, 2026
I leased a 16-foot Penske truck for my relocation from [ORIGIN] to Wichita, Kansas, incurring a cost exceeding $7,000.00 for the move. Regrettably, the vehicle experienced a mechanical failure within the initial hour of what was projected to be a 28-hour transit. While I acknowledge that unforeseen circumstances can arise, this development caused considerable distress. I was informed that a replacement vehicle and transfer personnel would be dispatched to facilitate the transfer of my possessions. During my discussion with the representative, I reiterated the critical requirement for professional movers on multiple occasions and received assurances that the company frequently engages this specific service provider. I was advised that the replacement truck and movers would arrive within a four-hour window. Eight hours later, it became evident that these individuals were not professional movers, and it was their inaugural engagement with Penske.
My driver expressed significant concern, providing photographic evidence that revealed my new fireplace had been inverted, numerous furniture items sustained damage, my television box was upside down, and there was broken glass from my framed wall art. Fourteen hours later, a new truck and different movers were dispatched. In essence, this incident occurred over a month ago, and I have yet to receive compensation. The 2 pictures at the end it what the truck looked like before and the other pictures are after!!
Reviewed April 20, 2026
I gave two stars —one because we finally got the truck we needed and 2 because it got us home. That’s the best of what I can say about this experience. I called a full 3 weeks before the date I would need a 26ft truck with a liftgate that was going from Birmingham, Alabama to Tampa, Florida. The first words out of their mouths every time was we don’t rent liftgate trucks to go one way state to state, it’s only local rentals. I explained I’d had a death in the family and needed to move heavy equipment after it was no longer needed by family members. I explained we would be flying into Birmingham and driving the truck with our inherited stuff back to our home in Tampa.
I was then told I would be able to get exactly what I needed a 26ft truck with a liftgate to take from Birmingham to Tampa. I was sent an email confirming the quoted price which included the pick up and drop off location of the truck. I called a week before the rental date and spoke to a different person who assured me they were the “rental manager” and that they only rented liftgate trucks local not one way state to state but since I already had this agreement in place okay he would make sure the truck was at the agreed upon location and it would have a liftgate and I could drive it to Tampa. The morning of the rental I called to confirm before just heading out 30 minutes to the location the truck with the liftgate was there. It was not. They offered a truck with a ramp. I needed a liftgate. I said I’d confer with family and call back.
After calling back and speaking to yet a third person and being told again they don’t rent trucks with a liftgate one way from state to state and speaking with 3 or 4 other people and about an hour on the phone I was finally told I could go to Tuscaloosa, Alabama an hour drive 1 way to get the truck I needed. This set us back half a day and as a result didn’t get back until well after dark when we’d planned to pick the truck up by 8:30 and get on the road after a quick load up. After all that the radio didn’t work, it’s like the speakers were disconnected. Real fun 10 hour drive without the radio. Oh and the truck? It has Indiana tags on it and the paperwork says license state: IN. But they don’t rent liftgate trucks one way state to state.
Reviewed April 14, 2026
I put the truck under my name and my Visa realized I was short of money so 3 days before pickup I tried to get my cousin to use her visa which was valid and I was on the phone with five supervisors over 3 hours in order to get it finally taken care of, Nobody knows what they're doing. Nobody knows how to make a three-way call. Absolute nightmare. Between all that I called U-Haul and tried to get a better price. I was so disgusted with Penske and the sheer stupidity of them. They're not the brightest bulbs on the tree to say the least.
Penske Truck Rental Company Information
- Company Name:
- Penske
- Website:
- www.pensketruckrental.com