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Rented a 26’ truck in Apex, NC. Put $520 deposit down on the truck and only had total charge of $250. Still have yet to receive my money back (2 phone calls and 2 weeks later). Was also charged an “environmental fee” of $6.00 and a “vehicle license recovery fee” of $7.50 (which was not on the advertised daily rate, but later found it was in the small print when you sign for the truck). When I called Penske rentals corporate office they explained the environmental fee was to recoup cost of disposing of hazmat waste from the engine (oil, etc.)
When asked about the vehicle license recovery fee I was told it was to recoup registration cost for the vehicle. My first thought is, “then just raise the price of the rental, don’t nickel and dime consumers on the back end with “fine print” costs. Also, if they are charging every customer who rents a truck an environmental fee and vehicle license recorder fee then it is most definitely a profit center. They are making MUCH MORE in dollars than their cost. BAD BUSINESS PENSKE!!
Rented a truck with a lift gate to help us move. We were able to load just fine. We got to our new place and the lift broke at about 8pm. At 11pm they sent out a guy who tried to fix it. He said he couldn't, the next morning we called again and they sent out someone else, who also could not fix it. In the meantime it was leaking fluid into the driveway. Around 2pm they brought another truck. At this point the movers we had hired had left and me and my husband had to push all of the things in the broken truck across to the new truck... Either the one lift crooked. After all that we were then able to move everything that we had to move from the broken truck into the new truck to be able to unload.
We brought the truck back and they tried to charge us for the time we had it... even though it was due to not being able to unload the truck for almost a full day. They resolved that. Then we discussed the damage to the driveway. They said they would send someone out to clean it. That was fine... Never happened. After a month they said they couldn't get anyone to come out so we have to file a claim. Been working with them for 4 months now and now our adjuster doesn't respond to our requests... Absolutely ridiculous. We had to pay movers that weren't even able to unload a truck. We will be filing on small claims court for a lot more than what we were asking to resolve this. Things break and we get that, but we shouldn't have to deal with all the issues. Penske should have resolved this better. Will never use them again.
Rented the high ceiling van easily online. Later learned that my pick up point doesn't carry that truck, but they had it brought out that morning from a nearby city. Great customer service at pick up and easily returned with key drop off. I did get charged their estimate of mileage with deposit ($150) and then refunded the following day for the unused mileage. I would definitely rent from them again!
The folks at PENSKE FAIRFAX RENTAL MA in Fairfax, VA were outstanding, thorough and honest - highly recommend renting a Penske Truck from this location. The 26' truck we rented was not too difficult to drive. Would have provided a five star rating except the after hours key drop off at HOME DEPOT #4131, 1700 FRUITVILLE PIKE, LANCASTER, PA was broken and we had to made an additional trip to drop off the key when the Home Depot was open the following day. Overall Penske provided a very good truck rental experience and we would recommend them to other do-it-yourself movers.
Penske rented us a truck and this is not our first rental. As we were driving the truck made a hissing noise like air being deflated from the tires. We pulled over on a side of the road and the road was uneven, but we had no choice but to pull over and park it there overnight. Called Roadside service and explained to them what happened. Took a flight home and roadside service towed it to an even surface. Went back and drove the truck home in its broken condition. We are not mechanics, therefore we drove the truck back home after roadside towed it to the side of the road.
Return the truck and explained to Penske what happened. We showed our Bill of Lading as proof of what our cargo weight were too (empty bottles), but they told us that's not sufficient to satisfy them. What more evidence is needed? At this point, we knew they were not going to work along with us. 3 months later we get harassing phone calls and emails from their collections department stating that we owe them 4k for damaging their truck. We didn't get any bills nor letter prior to this nasty phone call. They will not try to work along with you and will just blame you for breaking their trucks even if you show them the facts. Renters, be aware not to rent from them unless you request for a maintenance record of their truck beforehand. This is just bad business.
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We rented our first van from Penske: a 26' air brake van. The cost for 4 days was to be $599. We rented it the day before it was due to be returned. I carefully parked it. When renting it, also took out the base liability insurance. No one said anything about where to go when got into the city to top off the fuel! AND no one said they were going to charge around $299 for about 1/4 a tank of fuel!! Really?! Wow!! Watch out folks! I tried them out to see how they were... after THAT! I am going back to that "dark ages" with U-Haul. Good grief! Moving is bad enough... to be gouged on top of it!
I reserved a truck from Penske 10 days before moving my daughter to her new apartment. 15 minutes before my pick-up time I received a call from Penske saying they didn't have any trucks. This was a Friday and they told me they should have a truck by Monday. I already had help lined up for the move for the weekend and now they tell me they have no trucks. I went down to the rental place and the man there made some calls and they told him they should have a couple of trucks in the next two hours in a different town 30 miles away. I said I would drive there and pick it up since I was so desperate at that point. The man told me they would call me back in a few minutes.
After waiting and never hearing from them I went down and rented a truck from U-Haul. That evening after having just finished loading the U-Haul, Penske called and said they should have a truck by the next morning. To recap: Reserved a truck 10 days early. Received call that there were no trucks 15 minutes before pick-up time. Promised a callback in a few minutes that never happened. I will never try to use Penske again! They are TOTALLY UNRELIABLE!!!
I tried to make a reservation with Penske. Every time I call they have updated their policies and I have to jump through ridiculous Hoops. It has now been 24 hours that I have waited and I have been ignored not responded to and flat-out treated like they don't care. I've called 3 times and never got a call back with an answer.
I had to keep calling on a reservation. Then I was told no trying to reserve a truck a week in advance. I was told I could drive 8 hours to their next available facility. Who does that? It is a truck rental company! How do you not know if you have trucks how can you not make a reservation? Is that not your entire business?
Their reservation Specialists do not communicate with each other. The information they gather from you is not put in a common database so nobody has access to it and when you call back they have no record of anything. And when I asked who I could speak with I got told nobody cares basically and complaining won't do any good. There's nothing that anyone will do about it. Worst company ever.
On May 30th, 2018, I rented a truck from Penske to haul my stuff from Little Torch Key, FL to Petaluma, CA due to military orders. I drove from Little Torch Key on the 4th of June, 2018 after I have loaded the truck. The truck was running fine until I got to Texas. The truck started to have electrical issues. The entire vehicle would turned completely dead. I called the 24 hours assistant hotline and Penske sent out a mechanic but he was not able find any issues so I continue to drive to Petaluma, CA. Just about 20 miles from Houston, TX the truck started to act up again but this time it was close to midnight so you could only imagine how dangerous that was. The truck shuts down while I was going 65 miles per hour. There were no street lights so it became pitch black for a few seconds until the truck came back online.
My life flashed before my eyes. At that point, I decided to exit the highway and pull into a gas station and called the 24 hours hotline again. I told Penske representatives that I will not drive another mile until the truck is fixed. They told me that they will get me a new truck in the morning and get the mover to transfer my property over to the new truck. In the morning Penske rep. Got me a new truck and got the mover to move my stuffs to the new truck. I have a lot of wood carvings so I specifically told the mover to put my wood carving stuff on top and wrapped them in the blanket that I had provided. The movers agreed to do exactly what I told them to do. However they did not do what I had told them to do so all my wood carvings and furniture were damaged.
When I got to Petaluma, CA I filed a claim through Penske’s claim department. I was working with Ms. **. Penske hired an Adjustor to come out to inventory my damaged property. The Adjustor gave me a form to file out, listing all of the damaged property, and email or text him back the completed form. I did just that and damaged properties were mounted to $8,200.00 dollars. Penske came back to several weeks later and offered me 4000.00 for my damaged property. I told them no and they bumped it up to 5000.00. Again I said no and they bumped it up to 6000.00. I told them the wood carvings are hard to find because I bought them from Guam and the various islands around it. It would cost me 2500.00 dollars just to take a flight to Guam. I later asked them to bumped it to 7000.00 and I will cut my loss but Penske was firm on their offer. They want me take the 6000.00 and don’t blame them for their carelessness.
I had a great experience with my rental truck. The truck itself was in good shape and very clean, and I was very happy with the great staff that helped me at pick-up and drop-off (different locations). Everything was super easy. I think they are the best rental truck company. I wanted to write a review on here because reviews on these sites are highly skewed, and because I’m really happy with how easy my move was.
I rented the 26 foot Penske for a move from Naples, FL to Mississippi. At the first stop for gas (about 3 hours into the trip) a warning light came on that the truck couldn't go over 5 MPH. My driver called the 1 800 number and was told that the place we picked it up from was supposed to "regenerate" the truck which is apparently something you have to do with diesels. So now my driver sits at a gas station losing time while waiting for the mechanic to come out and regenerate the truck then we were told that he has to stop every several hours during the 20 hour trip to let the truck regenerate and each stop will be 30 45 minutes of him sitting while the truck regenerates. We were never told anything about this.
This is completely unacceptable and is going to end up costing us additional time and money. I have always heard that Penske had superior service and vehicles but clearly that isn't true. Make sure you know what you are getting in to - don't rent from them unless it is the smallest truck for a very very short distance. Even then their service where we picked up the truck is substandard.
A friend called the rental place for me because the truck I had reserved from U-Haul wasn't going to be in the right location. He was told that I should book a truck online because it was cheaper and that they would match the U-Haul quote ($120). Next thing I know, there's a receipt for almost $400 in my email. I called customer service to see if there was any way to get it cheaper and the lady was extremely rude and pretty much refused to talk to me and made it pretty clear that they had my money and I was screwed. I called the number for corporate and was told they couldn't verify it and said they would refund a whole $50. Just looked at the receipt again and realized the online booking discount was never applied either. So, totally screwed and paid 3 times what it would've cost from U-Haul.
WE flew from Chicago to Atlanta to help my sister move very valuable items, China, crystal, antiques etc. that we would not trust to a moving company. We rented a 26 ft truck. 1 1/2 hours after we left Atlanta lights came on the dashboard and it immediately started losing power. We got it 1/2 mile to the next exit and into the first gas station. They came out over an hour later and worked from 5:30 pm until almost 11:00 pm. Could not repair. Told us they would take us to a hotel and they would pay the cost. They towed the truck to a Penske repair center in Chattanooga Tn. We went to the repair center the next morning. They worked until about 3:00 pm and then decided they could not repair it - we had to move everything to another truck. They called a company to come and unload/reload. They were good but it took them almost two hours to get there and three to change out.
We finally left Chattanooga that night. Traveled four hours in the dark through the mountains. Stopped and had to once again go to a hotel. We were told that our hotel would once again be paid for. A two day trip turned into a grueling four days. When it was done and over they reversed the rental of the truck but refused to reimburse hotel rooms that we were told by Penske employees would be paid for. This was the FIRST and LAST time we rent from Penske. We have rented U-Haul and others with NO problems.
The problem with the truck has to do with the new exhaust system. Apparently they do this continually. BUT the repair shop did not have the part needed on hand. Five days to order and get it in. And they call this service?? And then after we were told we would be reimbursed for hotels they refuse?? NEVER AGAIN. I have told anyone and everyone who would listen to never rent from Penske. Everyone said that was very good to know. We are a very trusted family business- in business for 55 years. And NOT treating customers like Penske treated us has KEPT us in business. Word to the wise!!!
I transferred from Texas to Chicago last week and I was very concerned about the move. Especially, after reading all the bad reviews. I was very skeptical at first because the comments kept saying that the Penske truck break down or they overcharge your card for little things but it was my only option due to my budget. Thankfully my experience was NOT bad. The Penske truck we got was very clean, and well maintained. It was about a 17-19 hour trip and we made it safe and sound. If I have to say anything negative was that it ate a lot of gas but that’s expected. We returned the truck clean and with a full tank. My card was not charged for any extra fees and I was able to transport my home to my new apartment. Thank you Penske. I would definitely recommend it to everyone.
Reserved a truck for 10am on Saturday. Confirmed the prior evening. Got there a few minutes early and my truck was not there. The kind women at the Home Depot customer service desk (where you pick the truck up in Shawnee) called Penske to find out where it was. She was told it would not be there until noon. Why have a reset if they cannot honor it and how come no phone call to let me know. Had hired some boys to help had to pay them extra since they sat around for 2 hours waiting for me to get there with truck. Worst rental experience I’ve ever had.
After I witnessed the treatment my friend received with Penske I will NEVER do business with them nor refer anyone to do business with them. So long story short, My friend is going through a divorce and the house has sold. Today is the day he was scheduled to get his things out of the house. He called and reserved a 26 foot truck last week and they even called a few days ago to confirm his reservation and make sure he was still needing the truck, etc. Then three hours prior to his appointment to pick up the truck, they call and tell him he was bumped by a business and they had no trucks available. Penske does not guarantee personal home moves but they won't tell you that over the phone until you have a complaints. Now after a heated chat somehow all of a sudden a 26 foot truck became available again but what a piss poor way to do business. BTW, Budget offers Military, Police, Fire, and EMT discounts so try them.
The truck broke down about 2 miles from where I picked it up. Two & a half hours later, I was on the road again. Because drivers were gawking at the police car behind me, there was a 3 car crash. I drove another 4 miles before it broke down again, this time it was a 7 hour wait alongside the interstate. This time Penske brought a different truck. Because the brakes were not good in this truck, I had to take the long way to Florida. I accepted a $500 waiver, which was stupid on my part, I should have insisted on them to reduce the rental fee by half. I have not, & will not, recommend Penske to anyone.
I had the experience with Penske Truck rentals because Budget Truck rentals dropped the ball. I had reserved with Budget some 3 weeks before I needed the 26' truck to make sure I would have it the day I needed to move 3 households into one location. Less than 2 days ahead of this move they called and said they were not going to have the truck. WHAT?!!? So I started calling and hit Penske. Not only did they guarantee they would have that 26' truck available for me, they also had it available closer to where I needed it, and for unlimited miles on a one way rental. Kudos to Kellie at Penske Truck Rental for hooking us up! The day of the return my son was at the gas station trying to fill the truck with the amount of gas it had when he picked it up and he didn't want to go too far over and they could see him at the gas station and even though he was late on the return, they waived the late fees because they could see he was out there filling it up!!!
This company has found a new lifetime customer! Next move will be with Penske and I won't even bother calling anyone else. I highly recommend these guys even though they cost a little more. It's so worth it to not have the added stress of having to worry that there won't be a truck available and the peace of mind knowing that when I go to pick the truck up it will be there and ready to go!! Thanks guys!
First of all, this Penske Truck Rental Acton, Ontario location is a satellite location. There is a full time business there and they rent Penske trucks as a sideline business as well. I live just around the corner from this location so seeing that I had rented from other Penske locations in the past with good results, I saw no reason why I shouldn’t try this location as well.
I dropped by the rental location about a month before I needed the truck and spoke to a very nice woman by the name of Andrea. We made all the necessary arrangements and upon my request to rent a 5 ton truck instead of a cube truck (they only have cube trucks at this location). She said that this would not be a problem and she would have a 5 ton truck brought in for me from Brampton.
I just got off the phone a few minutes ago after calling to confirm my reservation and details. Andrea, unfortunately was not there, otherwise this rental would have moved forward. A grumpy sounding guy answered the phone and when I asked to speak with Andrea, he said that she was not there. When I inquired when she would be back, he replied that she was off for the month.
When I gave him the confirmation number for the reservation and went over the details, he refused to honour it and also informed me that I would also be billed for an extra day, based upon my rental requirements. I said that this was NOT agreed to at all when I spoke face to face with Andrea. I told him the details of my arrangement with Andrea and he refused to budge and he abruptly hung up on me.
I am now forced to rent from another truck rental location under duress hoping that I can find a truck to meet my needs with little time left before the day I need it. I just wish to go on record that anyone in the Acton area wishing to rent a truck, to steer clear of this particular location. They may refuse to honour arrangements made prior to the date the truck is needed and they may try to extra bill you also.
1st time Penske rental, never again. Picked up truck & could barely see out the windshield, covered in bugs. Wipers & fluid didn't budge them. During inspection w/ employee at pick up location we found the interior of the back of the truck filthy. Whoever used it last, never cleaned it. While I appreciate the 10% discount, I learned that Penske dropped the truck off at my pick up location, which means it was in their hands before. I was appalled that they did not do anything about the case on dead bugs covering the windshield nor the filth in the back of the truck. Interior of cab stinks, has what appears to be coffee spills on floor & seats & was overall disgusting. Thanks but no thanks Penske, I'll stick with U-Haul from now on.
We rented a 26’ reefer for harvesting from the Penske Tallahassee Florida office. Two weeks in, the transmission failed on our first truck. We were stranded an hour out from home. Penske brought a replacement the next day. The replacement truck’s reefer blew a fuse and fan a week later. We called SOS and a technician replaced and repaired that. Two days later during harvest another fuse blew. SOS was called and an hour later it was repaired. We immediately drive to the packing house per the SOS technician instructions. Half way to the packing house we received “alt-aux” error and the reefer shut down. Each of these shut downs resulted in a rise in temperature. We called SOS again. They GPS tracked us to the packing house and home. A technician came out at 9pm and said everything was running fine.
The Tallahassee office, after hearing the reefer was running fine, chose to classify our report as fraudulent. The Tallahassee office then dispatched a recovery team to pick up the vehicle at 1am without notifying us. We had harvest supplies in the truck. We contacted them Sunday and requested the return of our supplies and they did return them by 4pm. Monday Penske contacted us to inform us we are banned from future rentals due to fraud. This adds insult to injury because of the failure of Penske equipment, we lost over $15000 worth of product. We were not going to use them anyway, but to ban us when all matters were due to Penske equipment failure is at a minimum UN-professional.
I had decided to buy a used truck from Penske since they had a down payment match up to $5k. I looked at the truck in person the last week of March and decided then and there that was the one I had wanted. It is now May 16th and I still do not have a title. The Penske Rep that I was told was assigned to me has never once answered a call from me or returned any of my voicemails. When I call the 800 number to talk to a random rep. They are very easily able to get in touch with him instantly IF he's in the office.
Meanwhile I have no truck and I have already been told to move forward in the process to put insurance on it. So for a few weeks now I have been paying insurance on a truck that is not even in my name/possession yet! I would not recommend buying anything used from Penske as this is ridiculous. Did I also mention that I also live a few miles down the road from their offices in PA? Where I have told them multiple times that I can just come in to sign/verify things in person if needed.
I bought a trailer from Penske for 12000 which I find out after I got it that it isn't worth 5000. It took them two months to get the trailer ready for me after I put the deposit, they told me someone was renting it and then they needed to do a dot inspection on it, it turns out this trailer was in an accident and they rebuild the whole box on the trailer which is what took them 2 months to do it, I got two blowout tires the first week I got it, the rims were painted white which I thought were new. I think I'm gonna end up going in bankruptcy because I decided to buy this trailer from Penske. I suggest for no one to use them for anything and I hope they run out of business. Oh I forgot to say, if you do the mistake to use them, after they got your money they will always be on lunch or on vacation.
In a leased Penske truck my driver broke down again. After calling for a replacement at 1:00 am they sent a replacement at 7:45am. I would like to say this is not normal but this has happened to us many many times. 2 times in less than a week both times they let my driver set for that length of time. This is how they sent us the truck today and it had trouble maintaining 25mph while it limped back so this is how they take care of you in their trucks.
We rent Trucks from Budget couple times a week. They did not have any so we rented from Penske. Truck was fine. We fill the tank all the way until its fuel pours out of the tank (pass click) and digital gauge showed 4/3 analog showed full so I drove the truck till next gas station to see if it gets the correct reading but it did not. So I decided to try some more gas and barely I could put any more gas. It was still same. I explained to the agent but still I was charged $200 for gas shortage. DO NOT RENT from them.
Our company talked to a Penske salesman who gave us a discounted rate so we thought. After returning the truck after 5 days we were expecting a bill with the rate we negotiated with the salesman. We noticed over a $1,000 dollars was taken out of our account. Another thing always check your paperwork, they add extras without informing the client. This company is money driven, not customer driven. After getting the bill emailed I noticed so many extras we didn't ask for. The guy we made the reservation with 5 days ago, now is no longer there. The Penske in Plymouth MI on Eckles has the biggest turnover I've ever seen. So I talk to the assistant manager who told me a Dylan (GM) would call. No call. So I call corporate. Penske being from MI. but based in PA. to which they transferred me around to a district manager in MI. Talked to this guy who kept trying to get me off the phone and I was talking normal. Finally he simply hung up on me.
Case in point. Very disappointed in a man who company I once worked for (Roger Penske) 20yrs ago who was centered on customer service to now a company that doesn't care about customers, just $. Even his corporate accounts don't matter. The ones that rent 15 to 30 trucks a month. We will be changing our account. If you ever rent a Penske from Plymouth MI. the Eckles road store look at everything before you leave.
Made a reservation for a Penske Truck Rental. Tires were in poor condition. They were going to change tires while driver was going to wait. So driver quit!!! And Penske staff did not think this was a serious issue. Thought it was perfectly OK to change tires on the truck while driver was going to wait!!! It is not the first time we have problems with Penske rental trucks. Dirty, not maintained, with tire issues. And if you get stuck because of a truck failure... you are out of luck. You will be waiting for hours. In case Penske forgets, I am renting a truck from them because I need it fast and because mine has a mechanical problem. And since I am paying good money for it, I'm expecting it to be ready and in good shape.
As a small business owner, we depend on our on hand cash. This company Penske at 350 Victoria Road, Youngstown OH 44515 has a policy for commercial vehicles a $5000 deposit which they take immediately from your credit card or debit card. They also have access to charge your account additional charges without your consent. Rental from 10/25/17 to 11/21/17.
Due to breakdown of own truck. Each week charges would show up without explanation. The rental broke down! So we called their roadside service, which in turn they charge my card for this breakdown. Phone call after phone call was made to try to rectify my account. ** and ** never returned a call. Each one said to me office in Akron handles billing. Lies! I call Akron office. Their billing clerk ** or ** ignores your call or acts as if she knows nothing. Each of these Penske are individually owned (franchise) in which the company owner really needs to read complaints about these franchises.
There are charges on my credit card which have not been explained. I have read about numerous complaints where people have problems with their deposit return. I have never worked with such an awful business. No integrity. A bunch of deflectors and liars. Penske stated it takes 3 to 5 days for deposit return. It’s been over a week. They have the capability to take it immediately so it should be able to be reversed immediately! These folks have gotten away with stealing from their consumers and giving poor service. Small business owner.
I do not recommend anyone using this company. I reserved a truck five days in advance and when I went to pick it up it was not there and they couldn't tell me when it would be available. I was told I would get a phone call when the truck arrived. Well it is a week later, and I still have not received that phone call! BUT, I was charged $100 on my credit card for being a no show!!! All anyone could tell me is they were sorry and will credit my money back within 5 days. Would not use them or recommend them to anyone!
I rented a truck in Lakeland Fla. Returned it to Chicopee, Ma. I was told to avoid going through tolls which I did according to my GPS. A month after returning the truck they charged my debit card over $40. For 2 tolls I was suppose to have gone through. Had I gone through a toll booth I would have stopped and paid it but I didn't. What tolls cost that much? I called and they said they would reimburse me the $25 processing fee and to please send an email so they could reimburse me. I did and since then have sent several emails as well as called several times all to no avail. No one ever returned my calls or emails like they promised. I have always used Penske but never again. How can they hold you accountable for going through tolls you didn't even know you went through and then also tack on more charges? If possible do not use this truck rental service.
Penske Truck Rental Company Information
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