Penske Truck Rental

Every single person I spoke to was so nice and helpful. Every single time I called and when I came in to get my rental Truck! I was very pleased. David, Jacob and Christian were great! Also, Leslie, was awesome! I love Penske on West Carmen street.

Great Value, Clean well maintained truck, And amazing Fantastic personal service from the Manager Steve **. He took the time to converse and show me all the features of the truck to make my journey pleasant and safe. Thank you.

Penske trucks are clean, have cruise control, power windows and mirrors. The tank was full when I picked it up. It is actually 16 feet of floor space. U-Haul had none of the above. Penske employees and customer service were great unlike the other company. I recently used both for identical moves so the comparison is accurate.

Penske rented us a truck at the last minute when we were abandoned by another company. They were even able to give us a larger truck than they had originally agreed to the night before and granted us a few extra days with it. They really saved the day.

I reserved a truck a week in advance. When I arrived to pick up the truck, I was told that the truck was not there. The Home Depot employee fumbled around for a truck at a different location but was not able to come up with anything. After having stood there for 45 minutes waiting for him to come up with a solution, I decided to call other rental services in the area. I was able to secure a U-haul which was available immediately. When I called Penske to ask what they were going to do about their failure, they told me they aren't going to do anything since the truck was never checked out to me. When I made the reservation, I was given confirmation and a guarantee that the truck would be there ready to rent. But in the end, the truck wasn't there. I didn't rent it. My project was late and over-budget. I am owed compensation for this. Penske's guarantee is empty and worthless.

Customer service, great. New truck, bad. Steering was terrible. The Stabilitrack would blink (car with squiggly lines) with "See Stab". No notification concerning servicing the issue (until I looked up on Google what the dashboard was supposed to read). It was a new truck from Torrance, California to Ashland, Ohio. Nearly hit/ran off the road because of no control. Vehicle #** RA# **. My hands cramped up gripping the wheel for dear life. We were on a tight schedule and had no time to replace a truck. It was a 5 day journey of fear. Then add the rain, wind, bad roads (being repaired) on top of it. Never...again!

Read. VERY IMPORTANT!!! I rented a truck and tow to move to Florida from Georgia. When I picked up the truck in Atlanta at Home Depot the guy didn’t even check the gas in the truck or inspect the tow. He said he didn’t have time he was busy. We loaded up the truck and drove to Ocala. No problems !! We parked and rested in Ocala. When started leaving the tires on the carport were smoking. We pulled over it stopped smoking so we left. We notice it smoking again and we pulled over. The first tires on the carport were on fire. My car was on top and the carport was on fire.

I rented a 16' truck the evening prior to picking it up from Home Depot located in the Savi Ranch part of Anaheim Hills. They didn't have one at that location but offered to have it driven over by 9 a.m. the next morning. We needed it to move out of our home to a storage unit (at the most, 3 miles away). Since I've never rented a truck (or even a car). I trusted the Penske employee to be above-board. Boy, did I learn MY lesson! When I returned the truck that same afternoon I learned that he hadn't checked the gas level PRIOR to my leaving Home Depot. So I ended up paying for the gas I didn't even use - at total of $80 because the salesperson I had rented the truck from wasn't there to ask and the new salesperson said we could ask corporate. Guess what? Corporate never got back to us. Beware!

Run. Run. This company is a nightmare. I’ve been trying to buy a truck from them for over 3 months now. When I finally get to see the vehicle after waiting so long, it looked atrocious. The APU that I paid more for don’t work. There was broken parts and horrible tires. The vehicle wouldn’t stay on. It kept dying and they kept charging it nonstop. That vehicle supposed to be in level one condition. Customer service is horrendous. They are very nonchalant once they got your money. With a heavy heart I regret not buying the vehicle from Schneider or another vendor. If you need a truck fast. This company is not it. Up until today I still don’t have my truck and they refuses to refund my money. Working with this company is exasperating. I’m waiting to call customer service and request a full refund. I don’t even want the truck anymore. It’s overwhelming working with these people. I want the process to conclude. Run please.

Despite passing Penske's inspection the truck was leaking power steering fluid & had a bad wheel seal. They sent a tow truck that was too small to tow the truck for repairs. Once the truck was "fixed" & we were on the road, the wheel seal began leaking again. Penske sent another repair truck to a location on the opposite side of the state from our location. Even if this rental were free it wouldn't be worth it.