Penske Truck Rental

They charge upfront a little more than I liked for the first day but everyday after that was only 100 dollars a day. They send confirmation emails. They call to verify that the information is correct. Excellent experience.

Their prices for truck rental and car towing were better than others. The rep I spoke with on the phone initially was very helpful and pleasant to talk to. We did have some difficulty with the car trailer upon pickup but Kathleen at customer service was very helpful. They gave us an even bigger discount and even drove a new car trailer out to our home so we could continue to load the truck which the employee who drove out the new trailer was awesome. Moving is very stressful but these reps for Penske made our day a little more bearable. Thanks Penske.

Moved across country. The facility was clean and professional. Truck was high quality. Easy drop off. We will always use Penske in the future. Very affordable too! We could't be happier with the price and experience we had moving.

Rented the high ceiling van easily online. Later learned that my pick up point doesn't carry that truck, but they had it brought out that morning from a nearby city. Great customer service at pick up and easily returned with key drop off. I did get charged their estimate of mileage with deposit ($150) and then refunded the following day for the unused mileage. I would definitely rent from them again!

The folks at PENSKE FAIRFAX RENTAL MA in Fairfax, VA were outstanding, thorough and honest - highly recommend renting a Penske Truck from this location. The 26' truck we rented was not too difficult to drive. Would have provided a five star rating except the after hours key drop off at HOME DEPOT #4131, 1700 FRUITVILLE PIKE, LANCASTER, PA was broken and we had to made an additional trip to drop off the key when the Home Depot was open the following day. Overall Penske provided a very good truck rental experience and we would recommend them to other do-it-yourself movers.

Scheduled to rent a CDL truck from this place and the morning it was suppose to be ready for pickup, they didnt have it ready due to a mechanical issue. Never even called to warn anyone so we could make other arrangements. Never even offered a discount. Very crappy place, not reliable at all.

Don't buy from #penskeusedtrucks. I purchased 2 used trucks for $60k and after 30 days they will not even pass the state inspection which was guaranteed to me! After waiting 3 months for the trucks, I can't make money to take care of my family! Sales rep told me it's only $60000 wow!!

I rented a 16ft truck round trip for a day on a Saturday. The Truck had only 9K miles and work great. When I made the truck lease I was told I had to pay a deposit (no big deal) and the attendant said the deposit would be on HOLD, so I used my Visa Debit card. I turned the truck in later that day and when I saw the receipt it had a CHARGE of the rental & the deposit! When I looked online at my bank account they took the Charged amount that included the deposit so when I called the local office about it she said wait until the next day and see if the deposit gets taken back off. So next day I checked and nothing was refunded. Then I called again to the local office and now they say wait 3-5 business days for a refund.

I had rented a truck for August 23, 2019 pickup at 10:00 am from Home Depot in Bonney Lake, WA. My reservation number was **. When I arrived at Home Depot I was told that they didn't have any trucks. They had 3 reservations for that day with no trucks available. The gentleman at Home Depot talked to "Max" who was a regional manager for Penske at 8:00 am letting him know they had no trucks. When I arrived, 2 hours later, I called Max. He said that because I rented my truck at 9:30 pm, it doesn't leave much time for them to get a truck to the Home Depot location. I told him it had been 2 hours before I picked up my truck so someone could have contacted me. I received no phone calls that morning. Now I was at Home Depot with people at my house waiting to help me move.

On July 11, 2019, I made reservations online with Penske Truck Rental for a local move around 4 or 5 miles from the Home Depot where Penske Truck Rental is located in Grand Prairie, Texas. The quote after my reservation was for $34.49 with .79/mile. I had also made reservations prior with Budget Rental (cheaper). I have used U-Haul and Budget in the past, but recommended by a friend I decided to try Penske Truck Rental. The day I was to rent the truck which was July 27, 2019, in order to move locally which again was 4 or 5 miles from the store, it went downhill from there. This Penske is located inside the Home Depot store in Grand Prairie, TX. I was moving within the same city and a local move. After I was asked to make a deposit (which was listed as around $100.00). I was charged $261.25. I immediately ask the representative why was I charged $261.25. She advised it was for the deposit.