Penske Truck Rental

Reserved a truck for 10am on Saturday. Confirmed the prior evening. Got there a few minutes early and my truck was not there. The kind women at the Home Depot customer service desk (where you pick the truck up in Shawnee) called Penske to find out where it was. She was told it would not be there until noon. Why have a reset if they cannot honor it and how come no phone call to let me know. Had hired some boys to help had to pay them extra since they sat around for 2 hours waiting for me to get there with truck. Worst rental experience I’ve ever had.

After I witnessed the treatment my friend received with Penske I will NEVER do business with them nor refer anyone to do business with them. So long story short, My friend is going through a divorce and the house has sold. Today is the day he was scheduled to get his things out of the house. He called and reserved a 26 foot truck last week and they even called a few days ago to confirm his reservation and make sure he was still needing the truck, etc. Then three hours prior to his appointment to pick up the truck, they call and tell him he was bumped by a business and they had no trucks available. Penske does not guarantee personal home moves but they won't tell you that over the phone until you have a complaints. Now after a heated chat somehow all of a sudden a 26 foot truck became available again but what a piss poor way to do business. BTW, Budget offers Military, Police, Fire, and EMT discounts so try them.

The truck broke down about 2 miles from where I picked it up. Two & a half hours later, I was on the road again. Because drivers were gawking at the police car behind me, there was a 3 car crash. I drove another 4 miles before it broke down again, this time it was a 7 hour wait alongside the interstate. This time Penske brought a different truck. Because the brakes were not good in this truck, I had to take the long way to Florida. I accepted a $500 waiver, which was stupid on my part, I should have insisted on them to reduce the rental fee by half. I have not, & will not, recommend Penske to anyone.

I had the experience with Penske Truck rentals because Budget Truck rentals dropped the ball. I had reserved with Budget some 3 weeks before I needed the 26' truck to make sure I would have it the day I needed to move 3 households into one location. Less than 2 days ahead of this move they called and said they were not going to have the truck. WHAT?!!? So I started calling and hit Penske. Not only did they guarantee they would have that 26' truck available for me, they also had it available closer to where I needed it, and for unlimited miles on a one way rental. Kudos to Kellie at Penske Truck Rental for hooking us up! The day of the return my son was at the gas station trying to fill the truck with the amount of gas it had when he picked it up and he didn't want to go too far over and they could see him at the gas station and even though he was late on the return, they waived the late fees because they could see he was out there filling it up!!!

First of all, this Penske Truck Rental Acton, Ontario location is a satellite location. There is a full time business there and they rent Penske trucks as a sideline business as well. I live just around the corner from this location so seeing that I had rented from other Penske locations in the past with good results, I saw no reason why I shouldn’t try this location as well.

1st time Penske rental, never again. Picked up truck & could barely see out the windshield, covered in bugs. Wipers & fluid didn't budge them. During inspection w/ employee at pick up location we found the interior of the back of the truck filthy. Whoever used it last, never cleaned it. While I appreciate the 10% discount, I learned that Penske dropped the truck off at my pick up location, which means it was in their hands before. I was appalled that they did not do anything about the case on dead bugs covering the windshield nor the filth in the back of the truck. Interior of cab stinks, has what appears to be coffee spills on floor & seats & was overall disgusting. Thanks but no thanks Penske, I'll stick with U-Haul from now on.

We rented a 26’ reefer for harvesting from the Penske Tallahassee Florida office. Two weeks in, the transmission failed on our first truck. We were stranded an hour out from home. Penske brought a replacement the next day. The replacement truck’s reefer blew a fuse and fan a week later. We called SOS and a technician replaced and repaired that. Two days later during harvest another fuse blew. SOS was called and an hour later it was repaired. We immediately drive to the packing house per the SOS technician instructions. Half way to the packing house we received “alt-aux” error and the reefer shut down. Each of these shut downs resulted in a rise in temperature. We called SOS again. They GPS tracked us to the packing house and home. A technician came out at 9pm and said everything was running fine.

I had decided to buy a used truck from Penske since they had a down payment match up to $5k. I looked at the truck in person the last week of March and decided then and there that was the one I had wanted. It is now May 16th and I still do not have a title. The Penske Rep that I was told was assigned to me has never once answered a call from me or returned any of my voicemails. When I call the 800 number to talk to a random rep. They are very easily able to get in touch with him instantly IF he's in the office.

I bought a trailer from Penske for 12000 which I find out after I got it that it isn't worth 5000. It took them two months to get the trailer ready for me after I put the deposit, they told me someone was renting it and then they needed to do a dot inspection on it, it turns out this trailer was in an accident and they rebuild the whole box on the trailer which is what took them 2 months to do it, I got two blowout tires the first week I got it, the rims were painted white which I thought were new. I think I'm gonna end up going in bankruptcy because I decided to buy this trailer from Penske. I suggest for no one to use them for anything and I hope they run out of business. Oh I forgot to say, if you do the mistake to use them, after they got your money they will always be on lunch or on vacation.

In a leased Penske truck my driver broke down again. After calling for a replacement at 1:00 am they sent a replacement at 7:45am. I would like to say this is not normal but this has happened to us many many times. 2 times in less than a week both times they let my driver set for that length of time. This is how they sent us the truck today and it had trouble maintaining 25mph while it limped back so this is how they take care of you in their trucks.

We rent Trucks from Budget couple times a week. They did not have any so we rented from Penske. Truck was fine. We fill the tank all the way until its fuel pours out of the tank (pass click) and digital gauge showed 4/3 analog showed full so I drove the truck till next gas station to see if it gets the correct reading but it did not. So I decided to try some more gas and barely I could put any more gas. It was still same. I explained to the agent but still I was charged $200 for gas shortage. DO NOT RENT from them.

Our company talked to a Penske salesman who gave us a discounted rate so we thought. After returning the truck after 5 days we were expecting a bill with the rate we negotiated with the salesman. We noticed over a $1,000 dollars was taken out of our account. Another thing always check your paperwork, they add extras without informing the client. This company is money driven, not customer driven. After getting the bill emailed I noticed so many extras we didn't ask for. The guy we made the reservation with 5 days ago, now is no longer there. The Penske in Plymouth MI on Eckles has the biggest turnover I've ever seen. So I talk to the assistant manager who told me a Dylan (GM) would call. No call. So I call corporate. Penske being from MI. but based in PA. to which they transferred me around to a district manager in MI. Talked to this guy who kept trying to get me off the phone and I was talking normal. Finally he simply hung up on me.

Made a reservation for a Penske Truck Rental. Tires were in poor condition. They were going to change tires while driver was going to wait. So driver quit!!! And Penske staff did not think this was a serious issue. Thought it was perfectly OK to change tires on the truck while driver was going to wait!!! It is not the first time we have problems with Penske rental trucks. Dirty, not maintained, with tire issues. And if you get stuck because of a truck failure... you are out of luck. You will be waiting for hours. In case Penske forgets, I am renting a truck from them because I need it fast and because mine has a mechanical problem. And since I am paying good money for it, I'm expecting it to be ready and in good shape.

As a small business owner, we depend on our on hand cash. This company Penske at 350 Victoria Road, Youngstown OH 44515 has a policy for commercial vehicles a $5000 deposit which they take immediately from your credit card or debit card. They also have access to charge your account additional charges without your consent. Rental from 10/25/17 to 11/21/17.

I do not recommend anyone using this company. I reserved a truck five days in advance and when I went to pick it up it was not there and they couldn't tell me when it would be available. I was told I would get a phone call when the truck arrived. Well it is a week later, and I still have not received that phone call! BUT, I was charged $100 on my credit card for being a no show!!! All anyone could tell me is they were sorry and will credit my money back within 5 days. Would not use them or recommend them to anyone!

I rented a truck in Lakeland Fla. Returned it to Chicopee, Ma. I was told to avoid going through tolls which I did according to my GPS. A month after returning the truck they charged my debit card over $40. For 2 tolls I was suppose to have gone through. Had I gone through a toll booth I would have stopped and paid it but I didn't. What tolls cost that much? I called and they said they would reimburse me the $25 processing fee and to please send an email so they could reimburse me. I did and since then have sent several emails as well as called several times all to no avail. No one ever returned my calls or emails like they promised. I have always used Penske but never again. How can they hold you accountable for going through tolls you didn't even know you went through and then also tack on more charges? If possible do not use this truck rental service.

I need to get my story out in regards to Penske. The pain and misery financially and emotionally that I've endured with Penske and the truck 2011 commercial truck that I purchased from them November 2016 is more than any business owner could go through in a lifetime. I have now had possession of the truck one year. From the day it arrived not even 24 hours this truck has been in the shop. I have spent over $18,000 in repairs on this vehicle with Penske avoiding all texts and calls and the initial help with only one of the repairs. This truck has made a total of 8 runs within this year with me having to pay to have it towed on two of the runs.

Reserved truck when I went to pick it up I was there at 9:55 open sign on door unlocked. He said, "How can I help you." Me. "I have a truck reserved." Him very rudely, "We're not open and the girl that does that isn't here." I said, "Well I'm sorry. Your door was unlocked and the open sign is there." Never spoken to so rudely in my life. I told him, "Never mind. I'll go elsewhere."

I see so many bad reviews of this company. I had a different result. I shopped around, U-Haul, Budget and Penske. Penske was 2/3 the cost of U-Haul. I went to look at the trucks before the move and found the 16 foot to be more than enough for my move but it was the smallest I could get with the car carrier. I picked up the truck on my move date. The truck had 66k miles on it with a new car carrier. It was clean and had a few dings but nothing unexpected. The tires were new, the fluids topped off. The rep made sure I understood everything on the truck, adjusted the mirrors and helped me load my car (There is a good video on YouTube to explain how to do it.).

Moving furniture out of state has turned into an un-imaginable nightmare. I rented a Penske Truck and have been on the side of the road for hours. They sent a mobile mechanic to look at the truck, we have now realized this Penske Truck has major mechanical issues, and is low on transmission fluid (this did not happen overnight). This 14 hour road trip will now take over 24 hours. We will now have to wait on a tow, and assist with moving all of our furniture to a new truck. This is unacceptable... Obviously the vehicle is not up to date on maintenance as this is not an overnight issue. We have been on the side of the road for 4 hours in a hazardous area. Still waiting for help. Please use another service, and save yourself a headache.

I reside in a house downtown Lake Worth, Florida. A fence separates my house from my neighbor a huge free parking area. We have cameras that show a Penske Truck backing up right into our fence! On film a lady with leotard tights runs around to our side to check out damages and then lifts up all our garbage containers that were knocked down. Then took off! Clearly she did not report this to Penske. We are now having to use rope and tethers to keep fence up! The city has the lot surrounded by shrubs, those the truck hit have died. I have decided to notify the city commissioner of the district here, as no one has come forth for repair. Penske please respond!

Hello, My name Is Curtis **, I have to start by saying this is my third Rental this year with Penske. This last trip I went one was the worst customer service experiences that I have ever had from Penske, I have to start by saying, I requested this truck three months in advance, I had SPECIAL requests and needs for this move. On your customer service line it says all customers have unique needs and Penske promises to meet all those unique individual needs. SO that being said, My special minor request were simple... I requested the newest Highly maintained truck possible, I requested that it was NOT a FORD, I’ve had bad luck with them, I requested AIR RIDE for AIR BREAKS, I requested 6 dozen pads, I requested low miles vehicle, with all fluids topped off. These were my needs, and a car hauler, and Two wheeler dolly.

From start to finish, Penske made my move as smooth as possible. I rented a 16" truck and tow dolly. Since parking near my apartment complex would've been near impossible, I asked if I could pick up the tow dolly right as I was driving out. They added it to the notes on the account and agreed. When I went to pick up the dolly, it was gone. There was only a car carrier (which is typically more money). But Penske let me rent the carrier for the price of the tow dolly.

Rented a truck and car hauler from a CO Penske site for a move to CA. Truck and trailer looked to be in good condition so I checked out and drove away. After loading the truck and car I took off on my 2 day journey to CA. Was 2 hours into the move and the front steer tire blew up and shredded. Fortunately for me I was climbing a steep grade in UT and the truck was grossly under powered so couldn't top more than 30MPH when the tire blew almost ripping my arm off trying to control it to the side of the road.

This truck almost kill me today on 465S in Indianapolis today 28th June 2017 around 10:15am as a result of his inexperience. The driver is not operating the truck in a safe manner. He need to be cautioned before he assassinate all road users. I call the company to make a complaint, I was told by the agent to call the police because there's nothing she can do when such a thing happen. Really, that's awful... If I have been killed in this incident I bet the killer driver would not live to see the next hour that's what I know for sure. I always use all caution while am driving my car while I also obey all traffic rules. Only God Almighty knows the state that grant this idiotic killer driver his CDL. I will not hesitate to share the pics with families and friends for them to be careful when next they see this killer on the road. He is dangerous to the society and there's a special place for such a person since the employers also display a high level unprofessionalism.

I rented a Truck in Arlington, VA. 1-800 was great. In location person very knowledgeable but, things went south from there. Penske advertises Trucks full and ready to go. Upon pickup 22 ft truck wasn't ready so I got a 26 and DEF fluid was below 1/4 of a tank. Fuel wasn't full either. Truck broke down in NM. Things happen but, the location took forever for diagnostics and they determined that the truck could be fixed. Load change to another truck was a disaster. They hired another company which were not professionals at all. That stacked heavy items on small items. On top of that they wanted me to sign a form to relate liability for moving the items. We ended up doing it ourselves.

On May 31st at the Las Vegas Hacienda location an employee named Morgan assist me in getting my rental truck and car dolly. I did the paperwork and he put the dolly attach to the rental truck. Then he told me to drive my car onto the dolly. Morgan strapped on my car himself which I witness (not using the chains to strap on) and check out the straps and told me we were good to go. So my journey was to get from Las Vegas to St. Louis, MO in one piece. What happens next is shocking.

Reserved the truck online, very easy to do. We did purchase the additional insurance. We chose very convenient pickup and dropoff locations, as this was a 1-way rental, from NJ to FL. The truck was brand new, easy to load and no mechanical issues for our 1000+ mile trip. If we ever need to rent a truck again, Penske will be our choice.

I rented a small truck for a one way haul for some couches on April 14, 2017. We picked it up at a Home Depot location and it was filthy. We also were charged a $100 deposit, which we were never told about. I even went back to the website and my reservation confirmation email, there is nowhere even in the fine print, that states you will be charged a deposit. U-Haul places a hold on your account and only charges you when it is dropped off. They charged me over $200 for a 30 mile trip. I had the truck for a three day rental a returned it on April 15th, the drop off location was closed that Saturday, probably because it was Easter weekend. I called Penske the following Monday asking about the refund of my deposit. They said it would take 14-21 business days to refund to my debit card. It never did, so I called them again, and they said they were sending a check. Which was funny because I never gave them an address before. Red flag.

My experience with this company has been less than ideal, after a purchase of a truck with Penske. I purchased the truck with a Standard warranty of roughly $2,000.00 USD; while I know that any "pre-existing conditions" are not covered under warranty, Penske should have taken responsibility for the Truck I was sold. I had to take the truck to the manufacturer for repairs of said "pre-existing conditions". Penske at this point said they would no longer take the truck back for repairs.