
Pan Transit Van Lines Reviews
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About Pan Transit Van Lines
Pan Transit Van Lines is a nationwide moving broker. It partners with vetted moving carriers and specializes in long-distance and interstate moves. In addition to moving coordination, it offers full-service packing and furniture disassembly and reassembly. Pan Transit Van Lines is fully licensed and insured, with moves starting at $1,699.
- Nationwide availability
- Customizable services
- No local moves
- Not a direct mover
Pan Transit Van Lines Reviews
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Reviewed Sept. 11, 2023
The Pan Transit Van Lines did a fantastic job. They were able to move all of my heavy training equipment without any problems, and they set up my new home gym to my specifications. The results they produced were exceptional.
Reviewed Sept. 4, 2023
The staff was helpful and friendly and went out of their way to make me satisfied with their ideal service. Everyone on the crew had a positive mood and appeared to be having a good time on a moving day. The relocation went off without a hitch because of their efficiency, quickness, and helpfulness.
Reviewed Aug. 31, 2023
Outstanding service! The guys came early, smiled warmly at me, and immediately began to work. A two-man team that got along nicely. They were cordial and courteous, and nothing appeared to bother them. Before I knew it, everything was loaded into the van, the inventory was quickly completed, and the event had come to an end. So please accept my sincere gratitude for making the process painless.
Reviewed Aug. 27, 2023
This company is a fraud. When I have time settle down in Texas I promised with my heart I will sue this company. I booked my moving trip with sale rep Scott. cost me $6057. I called back and would like to add more stuff add to the moving truck. A week later I change my mind and I want to cancel add on inventories to the truck and would like to keep my original price of $6057. I got proof in email that I cancel and would like to go back to my original quote of $6057 and they even emailing me back stating they will put back to original pricing but that not the case!
On my moving day a 3rd moving company come in with the second quote $9,350 that I canceled instead the right quote should be $6,057. I was promised by their sale rep a 28 feet truck with a lift gate but I didn’t received what I get. I have to go through all the headache explain that to a 3rd company that I need a lift gate. So finally they show up with 26 foot truck instead of 28 foot truck.
Now they charging me $13000 thousand today V.S $6057 they quote me. I admit my stuff is much more heavier and I told them to load up half truck only! That more than fair ok. Just like sale rep promise me that I’m able to load at least almost full truck with the quote $6,057! I meant only half truck. They try to charge me $10,000!!!
I have to give back the house to landlord 3 day later from today and is Saturday! I’m moving from Cali to Texas would you think I have a choice now? So I’m spending $10,000 plus almost $3000 deposit. Now I have to spend another $3500 container asap because the truck can’t fill all my stuff. Cost me almost $16,500 for moving now. If I know they company doing fraud stuff like this I would have rent 2 Of the 16 feet self moving container cost me $7000 total Instead of $16,500! The bottom line this company sale rep straight mislead you and don’t take responsible for their word. Now, everyone’s point finger at each other. The company is mainly responsible.
Reviewed Aug. 24, 2023
Three-man crew arrived on time and worked diligently and efficiently to complete the relocation. They were careful with our belongings and kept us updated on any issues they encountered. Highly recommended them!!
Reviewed Aug. 23, 2023
They quote a low number, then right before pick up day they hit you up for more money then when the actual movers show up BAM, the price doubled. They know at that point you don’t have a choice. The DOT should revoke their license, I will file a complaint with the Florida State attorney. DO NOT USE THIS COMPANY, or you will regret it!
Reviewed Aug. 22, 2023
First, I am surprised to see reviews about their honesty. The sales rep manipulated my husband. He changed our initial estimate citing it is in case you went above the limit and when we mentioned we make sure we stay with original number of boxes and filled the lower possible amount in the truck they refused to change the estimate.
The sales rep who promised to be available every step of the time never pickup our phone the day of the pick up when the truck showed up with quote > $400 of our original quote. Someone from Pan transit claimed there is No way the estimate goes down, basically admitting their sales rep LIED because the sales rep told us if we don't go above the initial estimate size allocation the quote reverts to original version. They promised 5-10 days, then said max 14 days. It has been over 17 days and no show. Customer service just give the answer "in Transit". There are so many reliable movers, save your money and time and stay away from this broker.
Reviewed Aug. 19, 2023
The sales reps for this business are their biggest downside. At best they are ignorant of what actually happens between the customer and mover, and at worst they knowingly lie to get you to sign. Consistently in the reviews, the first quote given by sales rep is extremely low, then a week before the move, the sales team calls again and doubles the quote when they go over the same inventory again. Customers pay a downpayment during the first phone call, which the business forces you to do over the phone with them so you cannot read the contract carefully or internet reviews, then the customer feels obligated to stay with the company by the second phone call a week before the move when they raise the price because there are no refunds of their downpayment after 24 or 48 hrs and it's too close to moving to hire a new company.
The second estimates are not accurate either as the moving company the brokerage hires is able to add any charges they like and you cannot contest it because the Pan Transit contract has vague wording that allows for this. Initially the sales rep told me it wouldn't be more than a week to get my items delivered and it turned out to be 3 weeks (ignorance vs. lies). Pan transit does not send out any communication telling you what company they contracted or their policies, so you find out the day of your move. Would have been helpful to know they don't allow liquids to be packed; I had to unpack and repack things while the movers were there after they told me this.
This company is manipulative, provides no customer service or remediation, and hired a fraudulent moving company in my case. Don't waste your breath in trying to get any money back or settling claims. Despite reading through my contracts carefully, I now understand I would need a law degree to actually comprehend the contract loopholes. No way this company is rated 4.6 stars, their Better Business Bureau rating is <2/5.
Reviewed Aug. 16, 2023
Absolutely fantastic. They were quick, efficient, friendly, and so careful that I'm not sure they even touched the floors, let alone any walls. Took excellent care of my stuff. Would recommend them to anyone.
Reviewed Aug. 15, 2023
Please stay away from this company! This was my first major move, and it has been horrible. The sales person should do a better job at conveying the process to your customers because I was under the impression that my items would at my new place on a certain date. They come to get your items, then they have no way of tracking where it is in the process of service. I'm moving from Nashville, TN to NYC. They knew I needed my items so later than August 15th (The day I'm writing this post) so they came to get my items from my storage unit on August 12th. A sub-contractor took my items to their storage facility in Birmingham AL.
I called yesterday (August 14th) to get an ETA. Every dispatch officer I spoke to said they did not know when my stuff would get to my new apartment. They said it could be 2 days or it could be 14 business days. With that being said, I have no items still and no estimate of when the items will be coming. They literally have my whole house hostage. Pan Transit Van Lines dispatcher doesn't know anything about the whereabouts of my items. If it wasn't for the driver from the pick up then I would even know the subcontractor you service contact information because your cell phone number is ** and useless. So now that company is telling me that it can take up to 21 business days which is outrageous. I will continue to spread awareness about your subpar service.
Reviewed Aug. 9, 2023
The men were so hardworking and optimistic that they made any situation appear manageable. We had some apprehensions regarding the move, but with your help and that of your coworker, everything went down without a hitch. Despite the fact that we want to never move again, we will definitely recommend your company to our friends and relatives.
Reviewed Aug. 3, 2023
Hired movers from here on my mother’s recommendation and I am over the moon! Was definitely not expecting to be surprised this way. Jack moving crew was quick and handled all my valuables cautiously. I have nothing but good things to say about them!
Reviewed Aug. 1, 2023
Jack, the man responsible for making my move successful, was utterly awesome the entire time he was on the job! Took care of everything for me. I cannot say enough good things about them! Great work guys!!
Reviewed July 19, 2023
Pan Transit Van Lines storage facilities are protected against pests, so you don't have to worry about unwanted critters entering your belongings. A really strong and secure building to keep things safe and protected.
Reviewed July 18, 2023
Contracted them to move from San Francisco to Philadelphia. I moved out but 25 days later and my stuff is still in California. I have moved 6 times in the last 7 years, and only left positive reviews on Yelp- I turned to CA for a cross country move, and unfortunately chose Pan Transit. Pricing. Pan Transit came in with a very low price, which I was worried was too good to be true, and it was. I paid a 26% increase in the lead up to my move as my items changed slightly, which was steep but I accepted. However on move day, the movers wanted me to pay an ADDITIONAL 26% for LESS STUFF than was on my itemized list (75% of which they had the exact dimensions of). Combined, that was 59% OVER the initial quote.
I expected some upcharge, but such a big increase is clearly part of their business model, as evidenced to their complete lack of surprise and apathy towards the continued upsell. (And I haven't even found out what the drop-off upcharges will be!) Sketchy. As a result of the 59% increase, I couldn't move all my stuff, and the movers PERSONALLY KEPT two of my couches. That points to a racket and another revenue stream to anyone unwilling to accept all the upcharges. Results. I could live with that if not for the fact it's been 25 DAYS and my stuff has literally made ZERO PROGRESS across the country.
Customer Service. The worst part is they DON'T CARE. The salesperson you worked with (Thomas in my case) cannot transfer you fast enough to CS people who are generally apathetic and often adversarial. They constantly say 'We did our job' in finding a mover, and 'That's between you and the mover' despite the fact I don't have my stuff! I contracted Pan Transit to 'move' my stuff, not just 'take' it. A proper broker would get invested in a move going so badly and work with the moving company to help their customer out, but they have done literally nothing. I cannot overstate how unwilling they are to do anything for you during the course of your move. They will NEVER call you back. They finally sent ONE email to the moving company- it went unanswered of course, and when I called Pan Transit back they again said 'We did our job' in sending the email, despite the fact it got no response.
As bad as my move has been, I will not review the actual moving company the way I am reviewing Pan Transit. At least the moving company meets me with sympathy regarding my situation. Summary. The quote is a LOW-BALL. Once Pan Transit has your money, THEY DO NOT CARE what happens to you, and won't lift a finger even if your stuff is nowhere to be seen 25 days later. I absolutely, emphatically advise you to STEER CLEAR.
Reviewed July 18, 2023
Pan Transit Van Lines is someone I'd recommend to my closest companions instantly. I know they deserve it; they can be trusted fully for your delicate, fragile and expensive items. Don't forget to ask for Daniel from the team while hiring them.
Reviewed June 28, 2023
I want to start by saying this company is not honest or upfront with their business dealings. I was set to move on a specific day in June and was given a great quote so my wife and I decided to go forward with the booking. We were told that we were going to move on that specific day but on the contract, there was a two-day window. We inquired about this and were assured that we would move on that day. In between booking and the move date, I added some additional items to the move and paid an additional deposit to confirm the move. Fast forward to the day before the move and I was told that the drivers would be there within a certain time period. On the day of the move, no one showed up.
Upon speaking with customer service they stated that they would be there the following day. The following day the moving company arrived and said that the move would cost an additional $900. I even removed some items the day prior personally due to the movers not showing up. This company is corrupt and did not offer any sort of refund or apology. I will never book with them again and advise anyone looking into them to steer clear.
Reviewed June 28, 2023
This company was my knight in shining armor! I had to hire a moving company and I was time bound. Unfortunately, not one company agreed to accommodate me except for this one! And their service was extraordinary too! They come with the complete package!
Reviewed June 26, 2023
I would not recommend this company to anyone. From the time the agent spoke to me the rest is bad. Everything he said I should lookout for in other companies that's what they did. The quote given ended up being $850 more than stated, was told they weren't a broker and that's what they are. My contract says agreed upon date 23 June 23, stuff still hasn't been delivered. Now I'm being told that that date means that's the first available delivery date, actual date could be 7-14 days later.
Reviewed June 22, 2023
They were prompt, kind, and knowledgeable. They worked together efficiently and effectively, making it a pleasure to work with them. We will confidently refer our current and potential clients to Pan Transit Van Lines.
Reviewed June 21, 2023
Where can I even begin? Using Pan Transit was the biggest mistake I've ever made when it comes to moving. My husband called them to hire them months ago & we thought that the price was incredible for moving from NJ to PA. We paid our initial deposit and proceeded. My husband realized that we had extra items that needed to be added on so we called them back to do an add-on. They made us pay an ADDITIONAL deposit but we agreed, as we did have more items. We called them on Thursday to confirm our move on Friday & we received confirmation from both the customer service rep & the sales person that our move would be on Friday.
When Friday rolled around, we received a call from the moving company (Pan Transit hires 3rd party movers) that our move was actual on Saturday. We were IRATE but there was nothing that we could do. Come Saturday, the 3rd party movers told us that we would have to pay an additional $900 and that we wouldn't receive our items until 7pm that night (this was at 10am) because they had to be "inspected at the warehouse." I've never heard of this before so we told the drivers no way, we didn't have an extra $900 to give them.
When we called Pan Transit, they said that this was our fault, that we didn't give them the right information, and that they wouldn't give us ANY of our TWO deposits back. THEN the customer service person hung up the phone on us. Not to mention, we were lied to multiple times: the sales person told us that they are accredited by the Better Business Bureau, THEY ARE NOT. They told us we could speak to the billing department to try to get our money back, THERE IS NO BILLING DEPARTMENT. If you want to use a reputable company, DO NOT USE THEM.
Reviewed June 19, 2023
These movers did it all, from packing to unpacking, and they nailed it! They relocated my two-bedroom apartment move flawlessly. Seriously, folks, these guys are worth every penny. Save yourself the hassle and let them take care of everything!
Reviewed June 15, 2023
If you want the cheapest provider, then Pan Transit might be it, but beware: you get what you pay for. After getting quotes from 3 movers, including pan transit, I picked them as they were substantially cheaper and promised to get my goods to my new home in 7-10 days. I made the deposit and very quickly there were warning signs. The customer service agent calling to confirm my bill of lading, hung up on me when I started asking too many questions about the process. Then the mover showed up a day early so I had to rush my packing done. Then my stuff disappeared. After I arrived at my new home a week later, I had received zero updates on where my stuff was. I called at left multiple messages, none of which were returned. Finally after 2 weeks of radio silence I filed a BBB complaint and finally got a call back from a CS agent informing me that it would be yet another week and no they couldn't give any specific ETA.
Meanwhile I've been camping out on my floor for 2 weeks and now I had to wait one more. Finally they showed up and when everything was offloaded and I took inventory, a box was missing. They demanded proof, which I did have because I was foolish enough not to photograph everything before pick up. Highly recommend you pay more and go with a reputable moving company.

Reviewed June 15, 2023
On the day of the move, their team arrived right on time, armed with all the tools of the trade. They tackled the job with contagious enthusiasm and laser-like focus. They were moving ninjas, swiftly maneuvering through tight corners and handling my fragile items with expert care.
Reviewed June 9, 2023
I had a very bad experience with my moving with Pan Transit Van Lines LLC. The company gave an estimate for 62 items (2 - 2 SEAT SOFA, 1- 6PC SOFA SECTIONAL, 2- BED FRAME, FULL; 1- BED FRAME, TWIN; 2-BOX SPRING, FULL; 1-BOX SPRING, TWIN; 40-BOX, LINEN/MEDIUM (3.0 CU. FT); 4- CHAIR, KITCHEN; 1- CHEST, SMALL; 1- MATTRESS DBL/QN; 1 -MATTRESS TWIN; 2- MATTRESS, FULL; 2-NIGHT STAND; 1-T.V. FLAT SCREEN- 33-60; 1-TABLE, KITCHEN (SM.)) accounted for 650 Cuft from Illinois to Prosper TX, and collected $1051 as deposit out of $3351 actual price later when the truck company did stop by they specified that the Pan transit gave wrong estimate and not even 20 items (6 pc sectional sofa, 2 - 2 SEAT SOFA,1- CHEST, SMALL; 1- MATTRESS DBL/QN; 1 -MATTRESS TWIN; 2- MATTRESS, FULL; 2-NIGHT STAND;) that was listed cannot fit in the 650CUFT and they gave me an estimate of around $9000.
When we tried to reach Pan transit customer care they were very rude and specified that this estimate was provided by their software and if you want to use the service of truck company then I have to pay rest of the money or I have to forfeit the deposit. I tried to reach multiple on the pan transit van lines to see if they can at least give half amount but still in vain and they didn't provide any good reason or option for me to consider. It seems this is new hack that companies are doing by providing less estimates and later at the nick of time raise the price to squeeze the money from the customer as couple of my friends ran into the same issue couple of days back with this company. I would really insist not to go with this company as this company is total fraud.
Reviewed June 9, 2023
Nothing was misplaced or damaged throughout our move across town or across the nation. Henry paid close attention to my needs and satisfied all of my requests. The workers took a great deal of care and pride in their job.
Reviewed June 8, 2023
Throughout the relocation process, Kevin delivered exceptional service. They provided consistent aid at a time of need; therefore, I wouldn't hesitate to use them again. Despite the significant snowstorm, everything was delivered on time and in excellent shape.
Reviewed June 7, 2023
I was blown away by the services that Pan Transit Van Lines offered to load, unload, pack, and unpack. Their team used high-quality packing materials to keep my things safe, and their attention to detail was amazing.
Reviewed June 2, 2023
Moving a house and dogs may be difficult, but this firm recognized the special requirements of my four-legged pals. They gave specific boxes, carefully packed their possessions, and even gave advice on how to make the move go well. Knowing that my dogs were in capable hands gives me peace.
Reviewed June 1, 2023
If you're looking for a moving and packing service that goes the extra mile, look no further. Their customer service was second to none, and they paid meticulous attention to every detail. I will highly recommend them to everyone!!
Pan Transit Van Lines Company Information
- Company Name:
- Pan Transit Van Lines
- Website:
- pantransitvanlines.com
