National Van Lines

National Van Lines

 3.5/5 (135 reviews)

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Overall Rating3.5 out of 5
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About National Van Lines

National Van Lines excels at providing stress-reducing residential/commercial relocation and storage solutions. Whether your move is big or small, we handle it all with nationally recognized customer service, award-winning drivers and unparalleled attention to detail. Named a Super Van Operator of the Year by the American Moving & Storage Association, our cross country moving company holds a Better Business Bureau A+ rating. We’ll get you moving!

    Pros & Cons


    • Handles every type of move
    • Full-service packages available
    • Service in all 50 states


    • May not guarantee delivery date

    Bottom Line

    National Van Lines is a moving company that performs every type of relocation. The company is an expert in specialty moves and offers additional services, such as storage and auto transport.

    Top National Van Lines Reviews

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    National Van Lines is fantastic. I had a bit of a shock when the moving company I had originally booked fell through five days before my move. I called National Van Lines and they...

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    Had such a great experience with National Van Lines. They came right on time, called beforehand, and were in and out of my first apartment within an hour and I had a LOT of stuff....

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    National Van Lines' moving services

    National Van Lines has been in business for more than 90 years and prides itself on providing 100% satisfaction to all of its customers. The company offers full-service moving, packing and storage services and can handle every type of move, including:

    • Local moves: National Van Lines' local movers are carefully selected to provide the best possible relocation experience. All of the company’s movers are licensed and insured professionals who specialize in the ins and outs of regional moves.
    • Long-distance and cross-country moves: National Van Lines offers comprehensive long-distance moving services for people moving from one state to another. The company has the required certifications to move your belongings across state lines and agents all over the country. National Van Lines guarantees to make your move a safe and smooth transition by offering packing services, resources and supplies. It also has storage services for items that you don’t need delivered right away.
    • International moves: National Van Lines streamlines the international moving process with high-quality service and worldwide expertise. The business makes it easy for you to handle bills and fees with online invoicing software, and it allows you to track your shipment 24/7. If you’re gearing up for an international move, National Van Lines helps by offering:
      • Counseling on all aspects of the process
      • Guidance on documentation requirements
      • Tracking services
      • Door-to-door cost estimates for shipping by ocean and air

    National Van Lines' specialty moves

    National Van Lines' movers have experience handling fine art, fragile belongings and bulky items. National Van Lines specializes in on-time delivery and can ship your items within your timeframe at the best rates available. Specialty items that National Van Lines handles include:

    • Pool tables
    • Store fixtures
    • Pianos
    • Grandfather clocks
    • Fine art
    • Cars (auto transport)
    • Flat-screen TVs

    National Van Lines' corporate moves

    National Van Lines has customized moving packages for corporate moves. These packages are designed to make your transfer smooth while not interrupting your business functions. Work one-on-one with a National Van Lines agent to develop a moving strategy that fits your needs. With valuation coverage, rush moves and flexible moving dates, National Van Lines works to meet your specific timetable.

    National Van Lines' full-service moves

    If you want to reduce the stress of moving, National Van Lines offers full-service moving packages that include:

    • Loading and unloading
    • Professional packing
    • Quality packing supplies
    • Custom crating
    • Short- and long-term storage options
    • Shipment tracking
    • Warehousing and distribution

    Is National Van Lines worth it?

    National Van Lines is a moving company that offers comprehensive moving services for every type of move. If you’re searching for a reliable mover with positive customer reviews, National Van Lines might be the right choice. With so many different options, the company can provide a customized move that fits your needs exactly.

    National Van Lines Reviews

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    Page 1 Reviews 0 - 10
    Verified Reviewer
    Original review: April 22, 2023

    First of all, the price structure was weird. I had to make three different payments. The last one had to be in cash. When I called the office to confirm that it had to be in cash, I was told I could pay "any way I wanted" but the people who showed up insisted that I had to have cash. When I informed them I'd have to go get it, (which I did) the man in charge just kept going on about why he had to have cash. Apparently, National Van Lines just contracts with these people. I also paid for help in packing. They left parts of things lying on the floor, and didn't wrap or pack electronics properly. Several items were broken or disabled. My things were moved to a storage spot, and I'm still discovering fragile items just thrown in a box every which way. I have low vision, and missed much of it earlier.

    Another weird thing is that they can never give you a firm moving date, and I ended up having to move a day early. I would have turned them away, but I had to get my things moved and felt like I was being blackmailed. Then at the end they informed me at the last minute that I also had to pay an "elevator fee" because my storage space was on the third floor. This had never been mentioned to me prior. I was already moving under stressful circumstances. National Van Lines made it worse. If you care about your things, do NOT use this service. My rollmop desk no longer rolls. My projector screen that is supposed to be flat on the floor was left in storage space stood on one end and leaning against my chaise lounge. Maybe some of the movers they contract with are better, but I have no trust in these people at all.

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    Verified Reviewer
    Original review: Feb. 13, 2023

    I am an 85-year-old woman who moved across country from Oregon to Georgia to live closer to my daughter so she could help take care of me. National promised my belongings would be delivered safely and on time. That promise was not kept. I waited for six days past the contract deadline, on borrowed lawn furniture, for my belongings to arrive. When the van finally showed up, I discovered much of my furniture, most of which was under six months old, heavily damaged. One furniture item wasn't even on the truck.

    One of the movers was in such a hurry to leave, he ripped the fabric of my couch right before my eyes and didn't utter a word. The movers didn't set my bed up correctly before leaving, and the driver told me he spent two days enjoying himself in Las Vegas while on the way to Georgia. I filed a claim report for nearly $3,000 for the damaged furniture, and National sent me a check for $216 to cover the entire claim. They also deducted $300 for the late arrival. The cost of the move was over $12,000. I filed a claim dispute for the damage, was repeatedly told it was being handled, and six weeks later was finally informed the original claim coverage of $216 was the most I would be offered. I strongly advise against hiring National Van Lines for a move.

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      Verified Reviewer Verified Buyer
      Original review: Jan. 30, 2023

      NVL recently moved us from NC to VA. The total short move cost me $4,770.91, which included $410.00 for insurance which carried a $500 deductible. Didn't understand why I had to pay such a high deductible, when I never had to pay this with any other moving company I previously used, and trust me, we moved a lot. Unfortunately one of my night stands that made it from Texas to NC undamaged with Evolution Movers, couldn't make it from NC to VA without NVL damaging my $830 (before taxes), Night Stand. When I put in a claim for my damaged Night Stand, NVL sent me a check for $329.99. From the $830 (the cost of my night stand before taxes), they deducted $500.01, and sent me a check for $329.99.

      You figure this scam out. We paid $410 for their insurance, they damaged my $830 night stand, and all I got out of it was $329.99. I am not understanding how NVL is allowed to rob people like this and get away with it. The insurance cost me more than they paid me for the damage to my night stand. Stay far away from this company as possible and don't ever purchase their insurance, because it's a scam. I did better taking my chances with no insurance, because I paid them more than I got back. In other words, I paid NVL $410 to damage my furniture and they compensated me a whopping $329.00.

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      Verified Reviewer
      Original review: Oct. 2, 2022

      A nightmare experience. They were the most expensive quote I received and unfortunately I did NOT receive the service I was promised. The driver was extremely unprofessional with several hours of delays on both pick-up and delivery dates with ZERO communication. The movers caused close to $1000 in damage to my furniture after they had me pay for full-coverage insurance and now refuse to take responsibility for the damage. I pointed out the damage to the mover and the driver immediately who apologized for the partner mover not being careful taking the items out of the truck.

      The driver told me I would have to call National Van Lines’ customer service line to file a claim. These people are only focused on creative excuses to avoid paying out claims. The worst kind of scam company. I am out $300+ for insurance on top of the near $1000 in damaged furniture I need to replace. I have moved SEVERAL times and have never had such a horrible experience!

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      Verified Reviewer
      Original review: July 8, 2022

      Called National Van Lines to get quote - got a quote - asked for video inventory. We set up date/time and I tell ** in Ocala I could not do 9 am time. He changes time - I am sent confirmation and reminder for time/date. I sign on and waited 45 mins for NVL (John) to sign in which he never did. I hung up. Very unprofessional- no call back or text. I texted him - no response. I will not use this company.

      3 people found this review helpful
      Verified Reviewer
      Original review: Nov. 28, 2021

      Three guys showed up and once we told them what was going they went to work. They are safe and professional and work fast, they wrapped my furniture very well and protected it well since they arrived, they tried to do it as soon as possible without interruption, I recommend them 100%. I highly recommend.

      2 people found this review helpful
      Verified Reviewer
      Original review: Nov. 27, 2021

      The movers were extremely careful in handling our antique furniture and ornaments. They had their own packing materials and boxes so all of the items were safely transported to the designated location and even labelled with tags - very thoughtful. I had my concerns, I admit, but luckily it all went smoothly - from packing and loading to transporting and unloading, everything was done in a professional and efficient manner. Thank you for your diligent job and considerate attitude.

      3 people found this review helpful
      Verified Reviewer
      Original review: Nov. 26, 2021

      Very awesome Service!! They did a great job!! Very fast and kind. And also very reasonable with their prices. I would 10/10 recommend them. Couldn’t be more satisfied with my experience. My antique furniture arrived undamaged and well protected. THANK YOU SO MUCH.

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      Verified Reviewer
      Original review: Nov. 25, 2021

      Very happy with overall job. Fast response and quote received next day. Price was close to quote. Guys worked very hard and efficiently. In general care was taken with our stuff to the level we specified with a few minor improvements suggested. Definitely recommend and would use them again.

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      Verified Reviewer
      Original review: Nov. 24, 2021

      These guys were great, definitely recommend. Efficient, really helpful and friendly. Careful with my stuff and the rental property. They were patient with the lift at my apartment complex and took everything up a flight of stairs on the other end. Competitive quote too.

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        National Van Lines Company Information

        Company Name:
        National Van Lines
        Company Type:
        Year Founded:
        2800 W. Roosevelt Road
        Postal Code:
        United States

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