National Van Lines Reviews

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About National Van Lines

National Van Lines is a full-service moving company offering residential and commercial relocation and storage services. NVL offers local, long-distance, interstate and international moves, plus specialized moving services for seniors, military members and more. The company has been in business since 1929 and operates in all 50 states.

Pros
  • Handles moves of all sizes and distances
  • Full-service packages available
  • Service in all 50 states
Cons
  • Limited pricing transparency upfront
  • Service quality can vary depending on local agent
  • May not guarantee delivery date

Helpful Reviews

Broadview, NM
Verified purchase
National Van Lines is fantastic. I had a bit of a shock when the moving company I had originally booked fell through five days before my move. I called National Van Lines and they...

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Lombard, IL
Verified purchase
Had such a great experience with National Van Lines. They came right on time, called beforehand, and were in and out of my first apartment within an hour and I had a LOT of stuff....

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National Van Lines residential moving services

National Van Lines provides moving, packing and storage services for residential customers. It handles a range of move types, including:

  • Local moves: National Van Lines works with local agents to handle in-state moves. Movers are typically licensed and insured and familiar with regional requirements and logistics.
  • Long-distance moves: National Van Lines handles moves over longer distances, including trips within the same state or across state lines. Services typically include transportation, with optional packing and storage if you need help preparing or timing your move.
  • Interstate moves: For moves that cross state lines, National Van Lines operates under federal regulations and uses a nationwide network of agents. The company offers transportation services along with optional packing, storage and delivery coordination.
  • Cross-country moves: For coast-to-coast or cross-country relocations, National Van Lines provides long-haul transportation across its national network. Customers can add services such as full packing, storage and flexible delivery windows based on their timeline.
  • International moves: National Van Lines also coordinates international relocations. Services may include shipment tracking, online account management and help with planning. For international moves, the company may provide:
    • Guidance on the moving process
    • Help with required documents
    • Shipment tracking
    • Door-to-door estimates for ocean or air shipping

Full-service moving packages

If you want to reduce the stress of moving, National Van Lines offers full-service moving packages that include:

  • Loading and unloading
  • Professional packing and unpacking
  • Quality packing supplies
  • Custom crating
  • Short- and long-term storage options
  • Shipment tracking

Fragile and bulky item moving

National Van Lines' movers have experience handling fine art, fragile belongings and bulky items. National Van Lines specializes in on-time delivery and can ship your items within your timeframe at the best rates available. Specialty items that National Van Lines handles include:

  • Pool tables
  • Store fixtures
  • Pianos
  • Grandfather clocks
  • Fine art
  • Cars (auto transport)
  • Flat-screen TVs

National Van Lines' corporate moving services

National Van Lines offers commercial relocation services for businesses and organizations. These services are typically coordinated through a company representative and a National Van Lines agent to plan logistics and reduce downtime during the move.

Corporate and commercial moving services may include:

  • Employee relocation: Coordination of household moves for employees, including packing, transportation and delivery
  • Office and facility moves: Moving office furniture, equipment and supplies, with planning to limit business disruption
  • Flexible scheduling: Options for phased moves, after-hours service or expedited timelines, depending on business needs
  • Packing and logistics support: Professional packing, inventory tracking and coordination across multiple locations if needed
  • Valuation coverage options: Additional protection for business assets beyond basic carrier liability

National Van Lines specialized moving services

In addition to standard residential moves, National Van Lines offers services tailored to specific groups and situations. These options can help address unique logistical needs, timelines and moving requirements.

  • Military moves: National Van Lines works with service members and their families on Permanent Change of Station (PCS) moves. The company coordinates packing, transportation and delivery and may assist with required documentation and timelines set by the military.
  • Senior moving services: For older adults, National Van Lines offers support that can include packing, loading and unloading, and coordination with family members or caregivers. These services are often used for downsizing or moving into a retirement community or assisted living facility.
  • Condo and HOA moves: Moving into or out of condos and communities with homeowners associations (HOAs) may involve additional rules, such as elevator reservations, move-in windows or insurance requirements. National Van Lines can help plan around these restrictions and coordinate with building management.

National Van Lines moving quote process

Getting a quote from National Van Lines typically involves a few steps to assess the scope of your move. Because pricing is customized, most customers will need to speak with a representative or schedule an estimate. The quote process generally includes:

  • Initial request: You can request a quote online or by phone, providing basic details like move date, locations and home size
  • Inventory assessment: A representative may conduct a virtual or in-home survey to estimate the weight and volume of your belongings
  • Estimate type: You may receive a binding estimate (fixed price) or a nonbinding estimate (final cost may change based on actual weight and services)
  • Review of services: The quote will outline included services and optional add-ons, such as packing or storage

What affects moving costs?

Several factors can affect the final cost of your move, including:

  • Distance and route of the move
  • Total weight or volume of your items
  • Packing and unpacking services
  • Specialty item handling (e.g., pianos or antiques)
  • Storage needs and delivery timing
  • Access issues, such as stairs, long carry distances or elevator requirements

Because National Van Lines works through local agents, pricing and availability may vary by location.

FAQ

How accurate is a National Van Lines quote?

How accurate a National Van Lines quote is depends on the type of estimate you receive. Binding estimates are more predictable because the price is set upfront, while nonbinding estimates can change if the weight of your shipment or services differ from the original assessment.

Does National Van Lines require an in-home estimate?

In many cases, National Van Lines requires an in-home estimate, but you may also be able to do a virtual inventory review. An in-home or virtual survey helps the company create a more accurate inventory of your belongings. Some smaller or simpler moves may be quoted based on the details you provide without a full survey.

What is not included in a standard moving quote?

Basic quotes usually cover transportation and standard liability coverage, but many services cost extra. Packing, storage, specialty item handling and additional valuation coverage are typically add-ons that increase the total price.

Still have questions?

Is National Van Lines worth it?

National Van Lines is an established moving company that offers comprehensive moving services for every type of move. If you’re searching for a reliable mover with positive customer reviews, National Van Lines might be the right choice. With so many different options, the company can provide a customized move that fits your needs.

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National Van Lines Reviews

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    Page 1 Reviews 0 - 10
    Customer ServicePriceMoversQuote AccuracyStaffFollow-Through

    Reviewed April 20, 2026

    I moved from Colorado to Wisconsin. I chose National Van Lines after receiving quotes from a couple other companies. I've moved out of state before and have not had good experiences so I was pretty stressed about the whole thing. However, Dennis ** with National was very professional and patient, not pushy at all, answered all my questions, and the quote was in the middle of the other companies' quotes. I'm so glad I went with National. The communication was great, they were timely, efficient, friendly and professional. Everything was delivered as promised. I will definitely use National Van Lines in the future. Thank you so much!

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    MoversPunctuality & SpeedDamageMaintenancePackingStaff

    Reviewed April 18, 2026

    We moved from Sarasota, Florida to San Mateo California. Packers, packing and loading were exceptional - on time, prompt, courteous, The supervisor/driver was wonderful and made sure any delicate objects were packed safely. Upon delivery, nothing got broken, and the driver replaced two items that had gotten loaded at the last minute and lost in transit. The only reason this is not 5 star is that delivery was almost a week later than promised, and I found out later that the company knew it would be that late at the time of our pick-up.

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      MoversPackingStaff

      Reviewed March 2, 2026

      The van lines has drivers that are picking up shipments with interline want the drivers to pack beds, TV for free, while the agents are too lazy to finish the job, they are also not compliant with title 49 cfr 376.12 or 371.1.

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      DamagePacking

      Reviewed Dec. 9, 2025

      Boxes were not unpacked and in terrible condition. As I began to unpack I noticed some of my valuables were missing. These were not on the 'inventory list' because I had packed these items carefully myself hoping to avoid any loss. Unfortunately, the boxes had been opened and re-taped and some of the more precious items were missing. I have yet to find my dishes and jewelry. My advice, DO NOT USE THIS COMPANY.

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      Customer ServiceSales & MarketingPriceMoversPunctuality & SpeedDamageRefunds & PayoutsMaintenancePackingStaffBilling

      Reviewed Oct. 1, 2025

      Loading: Fast, efficient; crew were careful not to damage furniture or walls, even in tight turns on stairways. Issue with our e-bikes - they were unnecessarily broken down, then upon delivery were reassembled incompletely. Delivery: Rushed. The crew were being rushed to get to their next job and were sloppy with reassembling some furniture and especially bikes (lost parts). Only minor damage to items. Ruined bike mirrors (lost parts meant they could not be re-attached), dented wine refrigerator. Otherwise no significant damage. Nothing missing, except bike parts and some screws to another piece of furniture. Delay. Delivery was two days late. Delay compensation was inadequate. National refused to take into account regional differences when determining allowable hotel compensation.

      Billing. National charged us $188 for a non-existent TV carton. We explained that the "TV carton" had been cobbled together from old boxes and packing tape and asked for that amount to be refunded to us. The accounting department refused to communicate (emails went unanswered) and only relented when we threatened small claims court. We would also question why the charge for a TV carton is $188. Communication with our sales rep/move coordinator was excellent. Cross-country moves are always tricky. This one went pretty smoothly. Based on previous experiences, nothing broken or missing is exceptional, and a two-day delay is not unreasonable.

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      National Van Lines
      Response from National Van Lines

      Thanks for the feedback. We're glad the crew was careful during loading and that communication was strong. The $188 TV carton charge was refunded on 9/23 after review. We apologize for the issues with the bikes, missing parts, and delivery delay. Your comments have been shared with our team to help improve service.

      Verified purchase
      TechPriceMoversQuote AccuracyPunctuality & SpeedDamageMaintenancePacking

      Reviewed Sept. 2, 2025

      NVL moved me from the Bay Area to Colorado in July 2025. They were about 50% more than any other mover quoted me, but I was encouraged by, among other things, their commitment to quality work and prompt resolution of claims. Ha! I grossly overpaid and they refuse to make good on the items they broke or lost. They delivered +/- 60 boxes to my apartment. Other than setting up the furniture, they did not unpack any boxes. Over the next couple of weeks, I unpacked all 60 boxes. I discovered that a device used with my bed (an Eight Sleep hub) was missing, and they damaged a trophy shelf.

      I timely submitted a claim. Incredibly, they denied the claim on the grounds that I hadn't identified the issues 'on the delivery papers'. How could I possibly identify that something was lost or damaged when the property was delivered??? Utter nonsense. My bed frame was also delivered damaged. I showed the move supervisor the damage, and one of his crew tried to fix the problem to no avail. NVL denied the claim as if none of this happened. The total amount of the loss or damage is around $2,000. I was offered $20. NVL's strategy is clearly to deny claims at first, hoping the client will give up.

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      Customer ServicePriceDamageRefunds & PayoutsPacking

      Reviewed July 14, 2025

      I was unable to reach anyone to determine our delivery date once our items were loaded on the truck. Ultimately our load was cross docked, and many items were disassembled and not wrapped before they were packed into another truck, so they were damaged. I received a call 7 minutes before they arrived at my new location, and when they opened the door of the truck, items actually fell out. It took almost 2 weeks to get my actual load weight, which is how they determine your actual charges. I have been working with them for 8 weeks on my damage claim, and they also charged me over $600 to pack tv's and mattresses that were never packed. Whenever I contacted them, they continually told me that someone else was working on the issue. I am still owed a partial refund after 8 weeks of following up every 2-3 days. Very bad experience.

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      Customer ServiceTechMoversPunctuality & SpeedDamagePacking

      Reviewed May 28, 2025

      I am writing a sincere advice, when you contract a company to handle your household move. Do NOT leave any member of the moving crew to be on their own in any room of your house while picking up or delivering/assembling your furniture. During my last interstate move while I was busy going over the inventory list, item by item, a crew member was by himself assembling the bed in the bedroom.

      I discovered few days later that my iPhone which was in my hand bag was missing. I searched the whole house and the bag without any luck. The bag was in my possession the whole time during the move, The phone was stolen, by one of the 2 men who handled the furniture delivery!. The men were from a town in Texas. The tracking of the missing phone indicated that the phone is present in that Texas town!, I am in Orlando, Florida and I never been in Texas! I notified the Company and filed a claim, but I do not know what will be the outcome. When you move your stuff and you are by yourself, and nobody else available to watch those movers, be extra watchful for possible theft!!

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      CoverageMoversPunctuality & SpeedDamageMaintenanceStaff

      Reviewed March 30, 2025

      We hired these movers to transport from Phoenix to Michigan. Was a terrible experience. They were a week late in arriving. Had numerous items broken, many beyond repair or replacement. We took out insurance and they are now denying the reimbursement. Do not recommend at all. Driver was argumentative and walked off job first day without loading any items.

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      Customer ServiceTechMoversPunctuality & SpeedStaff

      Reviewed Jan. 29, 2025

      I contracted with National Van Lines to move some items for me. They told me they would pick up the items and deliver them to my new home in 20 days. I had to call 21 days later to ask where my items were and they said they weren’t sure, but had to get back to me. When they called back I was told that my stuff was still in the area where they were picked up. They needed to find a driver for them. It is now a month later and I still do not have my items. I asked for compensation and was told that was not possible. DO NOT use this company. They are deceitful and unethical.

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        National Van Lines Company Information

        Company Name:
        National Van Lines
        Company Type:
        Private
        Year Founded:
        1929
        Address:
        2800 W. Roosevelt Road
        City:
        Broadview
        State/Province:
        IL
        Postal Code:
        60155
        Country:
        United States
        Website:
        www.nationalvanlines.com