National Van Lines Reviews

My wife reached out to National Van Lines as we prepared for a move from South Carolina to Michigan. We had a very bad experience with another moving company for the move to SC, which my wife explained to the scheduling consultant. My wife was assured things would be very different with National Van Lines and that it would be a much better experience than our previous multi-state move.

National Van Lines moved our household goods (over 10,000 pounds) from Florida to Las Vegas. From first contact to final delivery the experience was excellent, very transparent and very competitively priced. Overall, it was the best moving experience we ever had.

I moved from Colorado to Wisconsin. I chose National Van Lines after receiving quotes from a couple other companies. I've moved out of state before and have not had good experiences so I was pretty stressed about the whole thing. However, Dennis ** with National was very professional and patient, not pushy at all, answered all my questions, and the quote was in the middle of the other companies' quotes. I'm so glad I went with National. The communication was great, they were timely, efficient, friendly and professional. Everything was delivered as promised. I will definitely use National Van Lines in the future. Thank you so much!

We moved from Sarasota, Florida to San Mateo California. Packers, packing and loading were exceptional - on time, prompt, courteous, The supervisor/driver was wonderful and made sure any delicate objects were packed safely. Upon delivery, nothing got broken, and the driver replaced two items that had gotten loaded at the last minute and lost in transit. The only reason this is not 5 star is that delivery was almost a week later than promised, and I found out later that the company knew it would be that late at the time of our pick-up.

The van lines has drivers that are picking up shipments with interline want the drivers to pack beds, TV for free, while the agents are too lazy to finish the job, they are also not compliant with title 49 cfr 376.12 or 371.1.

Boxes were not unpacked and in terrible condition. As I began to unpack I noticed some of my valuables were missing. These were not on the 'inventory list' because I had packed these items carefully myself hoping to avoid any loss. Unfortunately, the boxes had been opened and re-taped and some of the more precious items were missing. I have yet to find my dishes and jewelry. My advice, DO NOT USE THIS COMPANY.

Loading: Fast, efficient; crew were careful not to damage furniture or walls, even in tight turns on stairways. Issue with our e-bikes - they were unnecessarily broken down, then upon delivery were reassembled incompletely. Delivery: Rushed. The crew were being rushed to get to their next job and were sloppy with reassembling some furniture and especially bikes (lost parts). Only minor damage to items. Ruined bike mirrors (lost parts meant they could not be re-attached), dented wine refrigerator. Otherwise no significant damage. Nothing missing, except bike parts and some screws to another piece of furniture. Delay. Delivery was two days late. Delay compensation was inadequate. National refused to take into account regional differences when determining allowable hotel compensation.

NVL moved me from the Bay Area to Colorado in July 2025. They were about 50% more than any other mover quoted me, but I was encouraged by, among other things, their commitment to quality work and prompt resolution of claims. Ha! I grossly overpaid and they refuse to make good on the items they broke or lost. They delivered +/- 60 boxes to my apartment. Other than setting up the furniture, they did not unpack any boxes. Over the next couple of weeks, I unpacked all 60 boxes. I discovered that a device used with my bed (an Eight Sleep hub) was missing, and they damaged a trophy shelf.

I was unable to reach anyone to determine our delivery date once our items were loaded on the truck. Ultimately our load was cross docked, and many items were disassembled and not wrapped before they were packed into another truck, so they were damaged. I received a call 7 minutes before they arrived at my new location, and when they opened the door of the truck, items actually fell out. It took almost 2 weeks to get my actual load weight, which is how they determine your actual charges. I have been working with them for 8 weeks on my damage claim, and they also charged me over $600 to pack tv's and mattresses that were never packed. Whenever I contacted them, they continually told me that someone else was working on the issue. I am still owed a partial refund after 8 weeks of following up every 2-3 days. Very bad experience.

I am writing a sincere advice, when you contract a company to handle your household move. Do NOT leave any member of the moving crew to be on their own in any room of your house while picking up or delivering/assembling your furniture. During my last interstate move while I was busy going over the inventory list, item by item, a crew member was by himself assembling the bed in the bedroom.

We hired these movers to transport from Phoenix to Michigan. Was a terrible experience. They were a week late in arriving. Had numerous items broken, many beyond repair or replacement. We took out insurance and they are now denying the reimbursement. Do not recommend at all. Driver was argumentative and walked off job first day without loading any items.

I contracted with National Van Lines to move some items for me. They told me they would pick up the items and deliver them to my new home in 20 days. I had to call 21 days later to ask where my items were and they said they weren’t sure, but had to get back to me. When they called back I was told that my stuff was still in the area where they were picked up. They needed to find a driver for them. It is now a month later and I still do not have my items. I asked for compensation and was told that was not possible. DO NOT use this company. They are deceitful and unethical.

We’ve had good movers and poor movers, and the group we had from National Van Lines was absolutely in the poor camp. They aren’t the worst movers ever (North American Van Lines, you still own that title in my book), but they are in the running for second place. The move: Virginia to Iowa. The promises and lies: “You’ll be the only load on our truck.” “You’re big, so you’ll be the first and only load.” “Only load.” Multiple times said by the driver. A lie each and every time. We were not the only load, the driver went and picked up another. And delivered it before ours (for the second lie).

This is by far the worst company for military personnel to use for moving. My belongings were completely ruined during the move, and the company has been nothing but unresponsive and unprofessional. They drag their feet on resolving issues, showing no respect or courtesy for families who rely on their services. Bradley, in particular, has been the most unhelpful and frustrating to deal with. I strongly advise avoiding this company at all costs. Skip on National Claims Services, INC. and National Van Lines - International Division.

Not a good company to use. I hired National Van Lines to move my belongings. On the day of the move 3 guys show up with a Uhaul truck (not the 18 wheeler I was expecting). Stating that they were moving my stuff to a secure facility and would then load it in the 18 wheeler. I was moving from Minnesota to Texas. I tried calling Sam ** several times. I left a message every time I called him. Explaining that I didn't agree to a Uhaul truck picking up my belongings. I NEVER received a return call. These 3 men didn't care about my belongings. They packed the Uhaul. They did a horrible job. They crushed my brand new dryer, broke 2 end tables and my coffee table. Then I finally starting unpacking my stuff and noticed I was missing a tub of Christmas stuff. The tub was new, not broken in any way but when I start going through my stuff, I noticed that the tub was missing and my precious Christmas belongings were all broke in a box that wasn't mine..

My experience with National Van Lines was a disaster from start to finish. First, they underestimated the amount of time and space needed for my move, which led to half of my belongings being left behind. The movers seemed disorganized and unprepared, and they had to scramble to find a second truck at the last minute, which caused a huge delay. When my items finally arrived, several boxes were crushed, and a few important items were missing. To top it off, customer service was unhelpful and dismissive, offering no real solutions or compensation. I regret choosing National Van Lines and would strongly advise others to avoid them.

My move with National Van Lines was a bit of a rollercoaster. While I appreciate the company’s professionalism, there were a few bumps along the way. To start, the scheduling process was more complicated than expected. I had to follow up multiple times to confirm my moving date, which created some frustration. On the day of the move, the crew arrived about two hours late, which was inconvenient as I had arranged my day around the original schedule. However, the team was apologetic and courteous, which helped ease my concerns.

While my move with National Van Lines had a few hiccups, overall, the experience was positive. There was a slight delay in the arrival of the moving truck, which caused some stress, but the team kept me informed and made sure to accommodate my schedule. Once they arrived, the crew worked efficiently and handled my items with care, making up for the earlier issues. A couple of boxes had minor scratches, but nothing was seriously damaged. Despite the small setbacks, their professionalism and responsiveness won me over. I’d still recommend them for their commitment to resolving problems and delivering solid service.

However, there were a few setbacks. Delivery was delayed, and communication during this period was lacking—I had to reach out multiple times for updates. A few smaller items arrived damaged, and the compensation offered didn't fully cover replacements. While the move was generally fine, it wasn't entirely stress-free. If you choose National Van Lines, be prepared for potential delays and stay proactive in communicating with their team.

I used National Van Lines in my cross country move and was beyond dissatisfied with their customer service, the process as a whole, and their willingness to help with problems they created. I signed a contract with a guaranteed delivery window of June 8th-June 22nd, and did not receive my items until July 12th. Furthermore, I contacted the company multiple times while waiting and was given no information and could not get my calls returned until I was able to get in touch with their director of customer service, who also eventually stopped responding. My items were dropped off at a warehouse in Phoenix where I was moving from on June 3rd and were not even picked up to be delivered to South Carolina until the 26th of June, despite the fact that I was guaranteed delivery by the 22nd. Because of the extreme delay I incurred over $700 in additional expenses for hotels, clothes, and other items that I was not aware I would need.

Chose this mover from NJ to GA because I've been screwed over by movers before (paying one price and then during drop off having to pay more). The representative assured me it was only one price that of which is was however all my boxes and heavy duty bins were smashed and broken. 55 inch TV glass stand was snapped and broken as well as missing boxes. Filed a claim with the moving company and they will not pay or take responsibility on everything being damaged. I paid cheap for the move and probably should have paid extra ensuring all my items weren't damaged.

I do not recommend National Van Lines nor Premier Van and Storage in Arizona. We had a terrible experience with this mover. They contract their labor and their carelessness caused quite a bit of damage. We had the highest levels of carrier liability with $0 deductible and $125,000 maximum level of protection. That's full replacement value protection and the most comprehensive plan available. They were obligated to compensate to repair or restore, but that didn't happen. We also purchased the full service VIP option that included full packing, crating and uncrating, and a $50,000 damage protection policy. All apparently worthless. Premier is an agent for National Van Lines. National reimbursed us for only 16% of the amount of our claim. And they declined to reply to any of my notes to them. Careless damages, lack of compensation, and lack of communication. Seems like you should be able to do a lot better.

Missed the contracted delivery window and broke a TON of expensive stuff. Including dining room table, daughter's dresser, lamps, etc. You name it, they broke it. We had paid for the extra insurance and submitted a claim for $8k in damaged goods. They lied/deflected and said most were repairable and gave us $800. Miserable customer experience all around.

BEWARE! This company does not have its own trucks or crew. Does not even deserve one star. Wish I knew that before I booked with them. Scheduled my move two months in advance. The day before my scheduled packing and loading I called National Van Lines to find out when my crew was coming and they did not have anyone lined up for me. It took them four days to scrounge up three men and two U-Haul trucks. These three men did not work for any reputable moving company I might add. I am now three days behind on my move. My family and I had to purchase boxes and packing paper to pack my own belongings. This was supposed to be a complete pack, load and move contracted job. My husband and I then had to arrange additional moving crews to help with the packing and loading in order to be out on time. We have moved with other major moving lines in the past, this was the worst move ever!

I received a call the day before our cross country move date to try to get me to reschedule which at that time I made them aware that I could not. CS stated that no one accepted this load until the night before. The crew showed with no packing materials. A moving company with nothing to pack the kitchen, and artwork even after I did a video call inventorying kitchen and paintings. Cesar the leader who arrived first at 7:50am, quit and drove off at 9am and never came back. After several calls to Tiffany in CS I came up with idea myself that the two workers who were left go to Home Depot and buy materials. There was no mattress bags/covers even after I did a video call inventorying bedrooms. Other furniture was placed on the truck unprotected which I made them pull it back off, and repack.

First of all, the price structure was weird. I had to make three different payments. The last one had to be in cash. When I called the office to confirm that it had to be in cash, I was told I could pay "any way I wanted" but the people who showed up insisted that I had to have cash. When I informed them I'd have to go get it, (which I did) the man in charge just kept going on about why he had to have cash. Apparently, National Van Lines just contracts with these people. I also paid for help in packing. They left parts of things lying on the floor, and didn't wrap or pack electronics properly. Several items were broken or disabled. My things were moved to a storage spot, and I'm still discovering fragile items just thrown in a box every which way. I have low vision, and missed much of it earlier.

I am an 85-year-old woman who moved across country from Oregon to Georgia to live closer to my daughter so she could help take care of me. National promised my belongings would be delivered safely and on time. That promise was not kept. I waited for six days past the contract deadline, on borrowed lawn furniture, for my belongings to arrive. When the van finally showed up, I discovered much of my furniture, most of which was under six months old, heavily damaged. One furniture item wasn't even on the truck.

NVL recently moved us from NC to VA. The total short move cost me $4,770.91, which included $410.00 for insurance which carried a $500 deductible. Didn't understand why I had to pay such a high deductible, when I never had to pay this with any other moving company I previously used, and trust me, we moved a lot. Unfortunately one of my night stands that made it from Texas to NC undamaged with Evolution Movers, couldn't make it from NC to VA without NVL damaging my $830 (before taxes), Night Stand. When I put in a claim for my damaged Night Stand, NVL sent me a check for $329.99. From the $830 (the cost of my night stand before taxes), they deducted $500.01, and sent me a check for $329.99.

A nightmare experience. They were the most expensive quote I received and unfortunately I did NOT receive the service I was promised. The driver was extremely unprofessional with several hours of delays on both pick-up and delivery dates with ZERO communication. The movers caused close to $1000 in damage to my furniture after they had me pay for full-coverage insurance and now refuse to take responsibility for the damage. I pointed out the damage to the mover and the driver immediately who apologized for the partner mover not being careful taking the items out of the truck.

Called National Van Lines to get quote - got a quote - asked for video inventory. We set up date/time and I tell ** in Ocala I could not do 9 am time. He changes time - I am sent confirmation and reminder for time/date. I sign on and waited 45 mins for NVL (John) to sign in which he never did. I hung up. Very unprofessional- no call back or text. I texted him - no response. I will not use this company.

Three guys showed up and once we told them what was going they went to work. They are safe and professional and work fast, they wrapped my furniture very well and protected it well since they arrived, they tried to do it as soon as possible without interruption, I recommend them 100%. I highly recommend.

The movers were extremely careful in handling our antique furniture and ornaments. They had their own packing materials and boxes so all of the items were safely transported to the designated location and even labelled with tags - very thoughtful. I had my concerns, I admit, but luckily it all went smoothly - from packing and loading to transporting and unloading, everything was done in a professional and efficient manner. Thank you for your diligent job and considerate attitude.

Very awesome Service!! They did a great job!! Very fast and kind. And also very reasonable with their prices. I would 10/10 recommend them. Couldn’t be more satisfied with my experience. My antique furniture arrived undamaged and well protected. THANK YOU SO MUCH.

Very happy with overall job. Fast response and quote received next day. Price was close to quote. Guys worked very hard and efficiently. In general care was taken with our stuff to the level we specified with a few minor improvements suggested. Definitely recommend and would use them again.

These guys were great, definitely recommend. Efficient, really helpful and friendly. Careful with my stuff and the rental property. They were patient with the lift at my apartment complex and took everything up a flight of stairs on the other end. Competitive quote too.

The easiest move we have ever had. I was very last minute with my request and they were still able to fit in our move down south. Very fairly priced (would have cost us more to do it ourselves) and totally reliable. 100% satisfied with our experience and would highly recommend.

Have had a a unit here for quite some time and no other place I'd rather give my business to. Prices are reasonable and affordable. They did a great job packaging and loading my stuff into the truck and same upon arrival. Staff is kind and welcoming.

We moved twice in the same year, and used this company for each move. Had no idea something that stressful could be so nice. Our first move was across the country and our stuff arrived on the other coast in a timely fashion. They handling some tight spaces with care and ease. Professional, responsive and really helpful. We'll never pack our own stuff again.

With National Van Lines, everything is taken care of. From the minute the movers arrive (on time, even early) to the minute they leave, the process is seamless and totally stress-free. Cannot recommend them enough. I especially loved how thoughtful they were when it came to wrapping valuables and antiques.

Outstanding from the minute they arrived to the minute they finished. Every detail was taken care of and not one scratch on anything. We actually had fun with the guys. They have great personalities and they made a very stressful time into an easy time.