National Van Lines Reviews

The team arrived on time. Used them for the second time to move my kitchen accessories and 2 living room. They wrapped every item with care. Loaded and unloaded my items very quickly without wasting a single second. Also helped me to put all my items at their place, very helpful and cooperative staff.

They are unreliable and undependable and have zero customer service. I am a widow and they lied to me and took my furniture, 56 years of belongings, and memories. It has now been 17 days and I still get nowhere in finding my things. I have called At least 20 times and they hung up on me, say this is not their department, or they have no information on my job number. They didn't bring the right size truck in the first place and had to come back, offload it and transfer it again 3 times. There is no telling where my things are.

The team showed up exactly on time and called prior to arriving. They were very efficient and polite. They went straight to work, coordinating with the driver and following his direction. I could not have asked for a better team of movers to show up at my door. I highly recommend this company.

Everything seemed fine before the move process, but the troubles began when the movers showed up. The driver's helper had no concern whether our items were damaged or not. We saw him punching and kicking boxes of ours to "make them fit". He dropped one glass yard art piece that cracked and he was dropping boxes marked FRAGILE from several feet - sometimes onto the ground from the truck. When we asked him to take better care of our things - he snapped at us that if anything is damaged - file a claim.

The three guys at First National Van Lines were fast, careful and courteous. They were very polite, on time, and took excellent care of my furniture. They went over and above what I expected. We had a 3/2 local move that required going from a condo on a third floor to townhouse. Nothing was broken or damaged in the move from their actions. They came prepared with a 26 foot truck with lots of furniture pads!. We are so grateful to them and will DEFINITELY recommend this company and if we need any more moving needs they are our first choice.

Absolutely fantastic moving experience with First National Van Lines! The movers were quick efficient and seemed very relaxed which is a perfect indication of a seasoned professional. They made an incredible showing all the way. Exceptionally expert and brief persevering team. We evaluated different movers, we had an incredible ordeal. This company surpassed all of my expectations. Upon arrival at the starting location The movers jumped out introduced themselves and were ready to get a head start as I proceeded to inform them of the items being moved. There's nothing real major to note during the onload other than they did a great job!

I had a 5 star experience using this company. From start to finish the team were efficient, clean, and fast. I did a local move but they really took the worry out of the day of move. I also dealt with someone in the main office and he was fantastic to help coordinate everything!

National Van Lines agent, Aaron ** and packing Driver Tommy ** made the cross country move a very smooth process. Communication was seamless and helpful. A very professional team gave me great results. I highly recommend National Van Lines.

We are completely satisfied with National Van Lines. We moved from Colorado to California. Our first contact was Aaron **. He was able to set up the move and provide an estimate by email since we are not always able to answer the phone; this was very convenient. Aaron always responded promptly and answered all of our questions. The move went very well. Our mover Nate called to let us know that he'd be there on a Wednesday morning, and he was-as promised. The guys were very friendly and respectful. They took special care with all of our furniture. We were impressed with how much they wrapped everything. We were the only family on the truck, which meant that they were going to be in San Diego in a couple days, so we high-tailed it out of town. We beat them to our new home, but Nate kept us in the loop about where he was and his status. 

They had so much patience with having to move their truck to let people get by on a narrow Brooklyn street. Fast, gentle with older furniture and just so kind! Was the least stressful move I have ever had! I would recommend this moving company and these guys to anyone in a heartbeat! Thank you for making this so easy!!

Excellent, convenient process and professional movers! We had a wonderful experience with the National Van lines, from arranging our move within a week to having it completed in 2.5 hours with Frank and his extremely efficient team. Highly recommend!

Great guys, very professional and had good teamwork from our experience. They showed up right on time and helped make our move so much easier. HIGHLY RECOMMEND! especially if you want as little stress as possible added to your move. Thank you guys so much! And I will definitely recommend/hire you guys in the future.

We used National as referred by an acquaintance who is in the moving business. We bought insurance and were led to believe it was to cover our belongings enroute from Washington state to New Hampshire should something catastrophic happen. When the truck arrived, the driver said he was still trying to round up help to unload our things. He went on to say he doesn't like to come to our area as it's hard to find help and if he can't find anyone he will have to take our things and come back with help.

I had two separate moves in two days with National. The first, from Berkeley, CA to Portland, OR, was managed by Robert ** and his crew, They were fantastic...very efficient and friendly. Everything arrived in perfect condition. The second move was from Berkeley, CA to Brookline, MA. Lars **, who was the boss of this one, and his crew were terrific...also very efficient and friendly. Again everything arrived in perfect condition.

We moved recently across the country from Illinois to Oregon - a daunting prospect at first even to think about. Aaron **, the National coordinator for us, took charge immediately, got us "down off the ledge," so to speak, offering sound and helpful advice throughout on what to expect and how to get the weight of the move down. (Of course, the move cost is based on weight when it is long-haul.) Aaron was always reachable and able to be consulted at any time. He handled all the questions we had and was quite straightforward; his updates were timely. Although there was some elasticity involving the moving date, it wasn't unreasonable and when the movers showed up at the Illinois house, they were on time, worked really diligently, carefully and speedily - and were very good natured into the bargain. That was a tremendous crew, that Illinois crew: they loaded a four-bedroom house in six hours.

The initial call started out fine, friendly, etc. However, when you are just getting an estimate - obviously not guaranteed - and giving personal information about your home and belongings to a moving company you have never used before, in this day and age, it does not feel safe to give out your address. Of course, if we decided to go with this company, they would need our address, and maybe that might change the estimate. Fine, I don't have a problem with that. But the agent would not proceed with an estimate unless he had our address to check out trailer access on Google maps. Even our general block #, ie. 8100 block of *** would not do. None of the other companies required this to give an estimate. Perhaps this company has some limitations that the other companies do not. So we chose not to use them.

National Van Lines has helped me on a number of occasions moving business equipment between projects without any problem. Jacob and his crew are courteous, prompt and keep my moves within budget. I highly recommend them for your next move.

The prices are competitive and they were super efficient! Would recommend to anyone. Thanks again guys! They made moving so smooth and took great care wrapping any furniture that was breakable. They were extremely speedy and efficient. They paid close attention to not damage any furniture and had a plan for the heavy boxes.

The six man crew did an excellent job moving my family today. They were careful with our belongings and were efficient, hard-working. and professional. They finished the job in less time than expected. They’ve all taken the time to make sure that everything was to my satisfaction and it continues to be this way as they unload and set up the furniture to my liking at my new home.

The two guys that came showed up right on time for the window that they had given me, they moved fast and didn't waste any time. They moved everything very quickly and carefully. They were also very friendly, personable and professional. Professional. Thanks guys, for a great moving experience!

National Van Lines is fantastic. I had a bit of a shock when the moving company I had originally booked fell through five days before my move. I called National Van Lines and they were brilliant and helped me out immensely. They were very kind, provided me with all of the information I needed and contacted me nearer to my moving date to confirm my booking. On moving day the guys did a great job and made my long day much easier. I highly recommend National Van Lines.

Had such a great experience with National Van Lines. They came right on time, called beforehand, and were in and out of my first apartment within an hour and I had a LOT of stuff. They packed everything up very nicely so everything was in great condition when moved. Definitely the quickest, easiest move I've had thus far in NYC! Would definitely recommend National Van Lines.

I had a few problems with the service but they repaid it in their excellent service. I wasn't expecting a moving company to be as courteous. They ended up giving me a really good discount which I wasn't expecting at all. I've been really pleased with what they've provided me.

I would say that they're a great moving company to work with... Although not the ideal one, but still pretty great. Particularly, I was happy with the quick service. They're also pretty personal when you come to think about it so I'm pretty pleased with these guys.

These guys were great. Nothing broken, came on time, rolled with the punches when the storage unit we were taking things to was temporarily closed. Reasonably/competitively priced compared to other companies.

The team was prompt and professional. I was thoroughly impressed with how quickly they were able to load and unload our office. They were respectful, hardworking and did everything we asked. It was super hot and they didn’t complain once.

While this company wasn't the most expensive, it also was not the cheapest. I selected them because they were pretty much in the middle and had what I thought was a good reputation. The problems arose almost immediately after unloading was done. I discovered several nicks and damage to furniture, which I never claimed but rather fixed myself. However, as more unpacking was done, I then discovered that several items were just never delivered. One was a portable Olympic typewriter that was in a case and in pristine condition. It never showed up.

They were respectful to me and with my items. They moved an 800 pound safe like it was light and put it exactly where I wanted without scratching or damaging anything. These guys were on time, actually 10 minutes early and were very respectful and professional. I highly recommend!

ALL the guys were so good at moving our stuff. They wrapped EVERYTHING with care and it all arrived in great shape. They were careful with the items and put everything right where we wanted them to go. They took great care with our belongings, everything was packed, loaded, and moved as if it was their own.

My 71 year old Father, a Disabled Veteran and 68 year old Mom recently moved from Michigan to South Carolina. In an effort to relieve stress they reluctantly chose to hire a moving company. That decision has resulted in more stress, frustration worry, and financial expense. After much deliberation and reassurance from the company that everything would go smoothly, they hired Gateway-National Express. After a contract was signed, inventory list complied and a moving date was set things immediately went downhill.

I hired the National Van Lines when I heard about them from a friend and I couldn't resist not hiring them, after his incredibly convincing argument. And I'm happy that he convinced me to choose the National Van Lines over the other options which were available. Their service is fantastic and they delivered in time as well. Another thing I liked was their approach towards their customers. I couldn't have expected it to have been any better.

The team that moved me was outstanding! They worked carefully, efficiently, and quickly. They were polite and professional. They never even took a break. I can't say enough nice things about them and would definitely recommend them to family and friends.

The movers were great! We only had them move big stuff. They moved a little more than planned which was great and let us know when to stop to stay in our budget. This was so appreciated! They did an outstanding job with our antique furniture on a very cold day.

They were very professional and efficient! Not one item was damaged & all items were placed or stacked neatly in our new home. They padded and wrapped everything fragile like TVs, packed my moving truck very efficiently, and then unpacked it at my new place equally efficiently. Really couldn't be happier with the experience.

They brought all necessary supplies and used some that I already had. They were friendly, courteous and very efficient. They packed our entire Kitchen/pantry in about two hours and then had them help pack several other rooms, pictures, etc. All in all everything I wanted packed was done in about 5 hours and took a lot of stress out of packing for them move. Everything arrived in great condition, no broken items including glassware. Would recommend this service.

The staff is polite, careful, hardworking and super professional. They handled my items with care and went the extra mile to ensure everything was properly taken care of. I have endless compliments to throw their way! Their team arrived promptly and was very organized! I was extremely impressed by their hard work and attention to detail.

Scheduled these movers for a move at the beginning of the month. Their quote for the job was fairly priced and well explained. The movers did an excellent job. They were right on time and they moved quickly.

Really happy with the team and the services. They were very professional and prompt, highly recommend them. Our movers were punctual, professional, very skilled, and very friendly. Thank you. Glad I hired them.

They did an outstanding job with our antique furniture on a very cold day. They hustle and are nothing less than 100% professional. They are also usually the most competitively priced From the estimate through the last piece of furniture placed exactly where I wanted it. I could not have been more impressed. Professional, friendly, experienced and kind.

The quote I received was on point. They wrapped all items, paying attention to detail!! Great people, on-time and above all affordable. They were on time, quick, and nothing was damaged. I would definitely use again and refer to others. Thank you so much.