National Moving Group Reviews

It was the most pleasurable moving I have ever had. All the team members from the top down were respectful, courteous, understanding. I cannot recommend all of them enough. All I can say at this point in time is thank you, thank you and more thank you's.

Ripoff company. They offered me a very low price, and even I had much less stuff than initially they raised the price. They sent me truck from EZ Movers, but when driver raised the price they refused to negotiate it, even in their policy says they have to help with price negotiations. They took 1,500 on top of EZ Movers charge. When I asked "why you took this money," it no answer. What is their participation in the process, they just found a client for EZ Movers. Plus, my furniture had multiple damages after this moving service, but no refund. I would not recommend anyone this business, only to my enemies.

When I called to arrange my move, all was perfect, representative was so responsive and helpful that I got lured in. Set up a delivery date two weeks from the pickup date to guarantee this exact day. All was well. I was very detailed and conservative on the online inventory estimation to have as few surprises as possible. And then the pickup date came... Movers gave me almost the double sq footage of what I was quoted for. I had nothing to do but pay this ransom... But then as the delivery date was approaching, I found out that my stuff is still at destination and will arrive about a week after initially agreed. I had numerous conversations with customer service and was basically told to plea to the moving company directly because there was nothing they could do. Fantastic...

Moved a family of 5 from Cali to FL. Shockingly nothing was lost or broken. Customer service was a 10.

There was a misunderstanding as to the type of cargo that could be moved through National Moving Group. Frank did a great job of resolving our problem and refunding our full deposit of $609.95 (Pending)... Thanks!

The long distance move which I booked with National Moving Group turned out to be a week long nightmare. My agent Erik ** was wonderful until things started going wrong, then he would not answer my calls for help. Elizabeth and Tami in customer service were worthless, rude, and unprofessional. My move was scheduled between 9am and noon. The outsourced movers, Super Movers & Storage, finally showed up at 8:45pm! The driver, Mohammad, complained from the beginning that the estimate was underweight. One thing Erik assured me of was that there would be no problem with the estimate because things even out. By 11:30 pm with the truck loaded I'm signing under duress for an additional $1093 to get them out of my house. No one can be reached at National even though they assure you of after hours assistance if there are problems.

I received my household stuff yesterday and I have lots of valuable item missing. Moving from Sunnyvale to Wisconsin. I tried to call the manager from Best Moving and he is behaving rudely and using abusing language. He is also saying he is not going to approve my claims. Please let me know how to deal with this. This is not the kind of customer satisfaction I accepted from National Moving Group. Please let me know how to follow up on this. Thanks.

I had an issue that Cami was able to work out for me in a very timely fashion and to my satisfaction. I greatly appreciate her intervention in my case.

This was an incredibly stressful experience for us, but Tami was amazing. She helped us fix issues, fought for us, followed up with us and I will say again that I wish I could give her a hug! She saved the day!

I am so grateful that I got the privilege of working with Tammy. Without a doubt she is one of the best agents I've ever had to deal with, caring and compassionate is what she is all about. Without her I would of given up and taken a loss... Thank you. P.S. Because of Tammy you got the set of 5 stars.

My move was not going well at first, which was caused by the moving company that was assigned the job. I had many problems dealing with them and getting them to respond/reply with accurate estimates on when my move would be delivered. I finally came to the realization that maybe National Moving Group would have more success in getting a response from the moving company. I was fully prepared to be told to deal with the moving company about any problems or complaints, but Tami (my service rep at NMG) was able to resolve all of my problems with the moving company quickly. She followed up with me and even offered a $50 refund for my troubles and assured me that National Moving Group will never send work to the company that was causing all of the delays and cost issues. I should have called NMG as soon as I started experiencing problems with this other moving company, as they were quick to resolve any and all problems.

Had an issue with damage to my desk. Tami, from your company, contacted the moving company. I got a more than fair settlement. She did a great job.

I recently moved from Georgia back to Nebraska. The move was seamless. The staff at NMG was courteous, friendly and very helpful. Moving is always stressful. But they reassured me to leave it in their hands. I would recommend to family and friends.

When I contracted with National Moving Group, I was given a lot of bad information. Alyssa (customer service) worked with me to get my "goods" delivered when nothing else seemed to work. She was great! Even waited patiently through my meltdown. Although I was disappointed in the length of time it took me to get my furniture & am totally disappointed in the company my contract was given to, Alyssa was my lifeline to remain sane. Thank you, Alyssa!

Just wanted to leave the highest review for your company and customer service. I had the best experience dealing with Julian, and would recommend to anyone. I have moved too many times to count and this was by far the most focused service that I have ever been given. Thank you again!

When looking for moving company options the best deal seemed to be with National Moving Group. In speaking with estimator Erik ** he provided me with the details and information needed with what to expect and for my first upcoming long distance move. This proved to be a very smooth long distance moving experience moving all my possessions from Arizona to NY in 11 days. Customer service was excellent - thanks to Alyssa. I would highly recommend using this moving group for any long distance moving needs.

I absolutely loved my experience with this company, they handled all my items with care. My items arrived on time. No damage to any of my stuff and I had a lot of fragile items. So grateful for the staff, I was able to speak to a live person at 2 am because I was curious to see where the truck was since this was my first big move. And it was amazing. Will definitely use their services again.

Thus far, our experience with this company has been horrible! It started with the lies and misleadings from rep, Joe, who lied about price, duration of time to get our things, and many other things. He told me to call him on his cell often, where the lies and misleadings weren't recorded. In my opinion, he should be fired! I've never used a moving company before and he knew that, so he took full advantage of my ignorance!!

I called National moving group to moving my furniture from Mississippi to San Antonio. Even thought it cost more money than U-Haul I felt it was a good decision. I was wrong. I was told my stuff would be picked up on Sunday the 12th between noon and 6. I was told a driver would call me with a exact time. No one ever called or showed up. Then I received a text message saying they would be there at noon then another text saying between 2 and 5. The driver finally showed up at midnight. I called that Tuesday to discuss the issue. I was told I would receive a discount, but they had to work on it. This took a week to figure out my discount. Since I moved into a two story house they wouldn't charge me to move my stuff upstairs. I dint have a problem with that cause at this time I just want my stuff. Someone called me on Sunday and told me they would be there Monday. No one called or showed up.

National Moving Group is a broker company. They contract with other movers to actually do the work. When you sign an agreement with National Moving Group, the actual drivers that pick up, drive and load do not have to follow the contract you signed. I experienced many discrepancies when the driver arrived to pick up. It was so bad that I thought I was being scammed. National Moving Group could do nothing about it. National Moving Group's customer service was poor, but even if it was good, they can't do anything to help the day of pickup. The quote was so severely off that I believe they misquoted me on purpose to get my business. If this review causes one person to go with a different company, it is worth it. My experience was miserable. I could have paid the competitors the same and at the very least, experienced some level of transparency. Please use a different company. National Moving Group is not a good moving solution.

I have mixed emotions: Ordering was extremely upsetting. Brandon claimed time and time again NMG was different because you weighed items, not by how much room was taken up in the truck. So I sold some very expensive but heavy items so I wouldn't have to pay to haul. Then when they came to load my stuff THEY CHARGED ME PER SQUARE FOOT which is EXACTLY what Brandon told me time and time again you didn't do that made your company different. He straight up lied and was extremely deceiving. It was recorded via phone so I would appreciate if that was dealt with. I know that he brings in a lot of business but there are other ways to do it than lying.

National was great for moving my kids from NC to Ohio. I appreciate everything that Alyssa did for us in making our move a smooth transition.

Tami promptly and professionally responded to the issues I had.

National customer service was available at all times and responded promptly with answers to questions and concerns during my recent move. Brian was especially helpful and worked with me when unexpected problems arose. He went out of his way to help me find an agreeable solution.

The moving company of most valuable movers has not been so great but Tammy from your customer service department has been wonderful to deal with and helping me get thru this difficult time.

It went very well, liked moving went very smoothly. If need to, will use them again. Thank you.

This was the worst experience I have ever had with ANY company, not just movers. Here's a summary of what happened: Among other hassles, National committed an administrative error that resulted in a two-week delay in the delivery of my shipment of household goods and cost me several hundred dollars. I emailed National to schedule my delivery and then called the next day to confirm everything was all set. National confirmed that we were good to go and that my delivery was scheduled as requested.

This company goes above and beyond for their customers. They strive for accomplishments. They do everything in their power to make your move as pleasant as possible. I love them. It's not a lot of companies nowadays that goes that extra mile for their clients unless you rolling in dough. This company and staff, and ESPECIALLY Frank and Tammy would make you a part of the family (they're part of the management team which this company should be grateful to have them) and management makes you a priority which is at the top of my list for me. I would recommend all my friends and family to do business with this company because I know they will be taken care of not just be another number or be taken advantage of. Any company that works their ass off for you is a keeper and I'll keep recommending to any and all who will listen. Thank you National you are truly appreciated.

DO NOT USE THIS COMPANY TO MOVE YOUR ITEMS! My move from Washington to Chicago took thirty - 30! - days with National. I was constantly shifted to different personnel and given empty promises. Boxes were crushed and a bed was damaged - but given National's service throughout the process it was not worth fighting over since I knew there would be no response. I was also promised on multiple occasions that I would receive a credit due to the insane amount of time it took to receive my items. However, once my items did finally arrive no one from National would return my calls.

Everyone knows that moving is one of the most stressful things anyone can do, so having someone to help when things get even worse is important. National Moving Group has a customer care representative, Tammy, who put every effort into smoothing things out and trying to put us at ease. There were others with the group who need a bit of schooling in customer care and I wish they had taken a little more time to investigate the moving company they broker to. The actual company that has our items did not honor the contract provided by this company and I can't address the final outcome because the items are in somewhere U.S.A. right now. I know all of us have learned a lot in these last 2 weeks. I will add an addendum once the items arrive.