iStorage Self Storage Reviews

After 30 years, I moved out of iStorage. When the pandemic hit and most of us lost our jobs, I asked the office what they were offering the tenants to help for a couple months. I was told that iStorage would wave the $2.00 fee for using the auto-pay line. How big of them. After all my years of paying them monthly, that is what they offered to help. And still in the pandemic, still unemployed, they raised rent by $10.00 a month. How American.

We are in the middle of a pandemic & most people like me are out of work. I have to deliver food to pay my rent but when I called to see if they could stop adding late fees and auctions processes all they could say was, "We can lessen the price by $40." I'm losing family memories & my 1 and only child's (daughter) baptismal dress because I can't afford 2 month's rent right now. I'm struggling and all these people want is MONEY. DO NOT TRUST THESE PEOPLE. I'd rather had kept my things on my a stranger's door step.

Unclean location. Always raising rates! Had a unit 5 months and had a rate increase during this high pandemic! I mean who does that! A company that just does not care for its customers. IStorage is known for treating its customers poorly. Avoid if possible. They will take advantage.

I want to make this review short and sweet. I have paid to have my furniture stored at the IStorage facility in White House Tennessee, even before it was IStorage. I would see ads to store in that facility for "far less" than what I have been paying for years, however when I questioned this, there is NO consideration given to be a good customer, and long time customer of theirs, one who pays every month like clockwork, no problems with me.

DON'T RENT WITH iStorage.

The employees are very rude and unprofessional. When you ask a question their response is very unprofessional. The vocabulary is unheard of. I asked a simple question and got a response like I was dumb instead of answering a question as professional as possible. I do not work at nor have I ever worked at a storage place so apparently if I don’t know how it works I’m going to ask. So why does one have to answer so rude and unkind. That’s not how you welcome a paying customer.

They bought out the previous owners. Never had any issues until now. They have raised the rates twice in 3 months. Cut my lock off without notice until after they already done it. Charged me 45 dollars to do it plus other fees. Then I had to replace the lock at my own cost. Yes I was tardy on my rent but I've been in this unit for over 3 years. Why would I pay all off that rent to let them take it. Would think they would maybe give a long time customer a heads up or possibly even a free month every so often. This is the worst customer service I've ever experienced. Taking advantage of people down on their luck!

If you have to unexpectedly move out and have prepaid a month or more they will not refund the prepaid amount even if you will never utilize the service or still be there. It is an underhanded and disgusting business practice. Essentially they are comfortable stealing from customers. I would caution anyone from using the multiple month payment option because the management is loathsome. I hope this warning prevents other customers from being taken advantage of by this underhanded and repulsive business practice.

Lyndsey that works there is great. She has great customer skills and always is friendly and nice. I have had no problems with any one breaking into my storage unit. I feel my storage is safe and the location is great.

The manager is knowledgeable and extremely helpful. I had a problem with my account, and she went out of her way to assist. I felt that she cared about my situation and wanted to make sure I was taken care of. I highly recommend this storage facility.

I located this particular storage company I live so at 1st I was skeptical. I called and alerted I was on the way to view unit & possibly pay for 1st month. I was greeted wonderfully by Katie ** (store manager) who excitedly told me the size units, prices and even walked me to the actual unit. She was courteous and respectful. Before I sealed the deal on the unit - I was able to get a price match and this really made me a happy camper. I have recommended iStorage Auburn Hills to my family, coworkers and sorority sisters.

I called the number for the site in Hingham, MA looking for a 10x10 unit first floor inside. The guy at the call center was pushing a drive up unit for $141.00 a month. I explained what I wanted so he said that there was an inside first floor for $81.00 a month and if I wanted to rent it over the phone. I told him that I wanted to see the unit first and go from there. What a joke. He wanted me to pay $81.00 for a unit on the second floor that was smaller that a 5x10. DO NOT rent from this company for a unit over the phone. They just want the money!

Forced to obtain rodent damage insurance from iStorage, NO outside insurance from a personal policy of own. Ok no problem I need insurance anyway. I moved out May 2017, filled out damage claim forms at Burlington NJ iStorage. In July I called for update, formed had not been turned in. Made another called in September told the claims examiner passed away. Two weeks later I sent an email to the claim's department with no response. iStorage has no phone numbers for their claims department, no one can give any information and someone will call me back with an update of my claim... But when I receive a call it's from the irresponsible staff that forgot to submit my claim in the first place. Frustrating part is NO ONE can help, no one knows who to talk to. My only consolation is to have patience, but it's very discouraging when you read reviews and people are still waiting "a year".

My contract began with iStorage Unit (iStorage Rental, Ellenwood, GA 30294) June 2015 as my daughter completed her undergraduate and graduate studies from Auburn University. I rented a Climate Control Storage Unit 10 x 10 and the result of my rental is mold and mildew sofa and love seat that was only two years old and my juicer and toaster oven had to be thrown away as well as other items. I made a complaint based on the money paid for Climate Control Rate vs regular storage rate. I have climate control in my home with heating and air to protect my items, so it should be the same for a storage unit.

I have had a storage at iStorage of Moreno Valley for the last 3 years. I recently switched my storage to a bigger storage about nine months ago. When I switch my storage I noticed that I had a few Electronics missing: 3 projectors, 2 iPads, all my kids handheld games and 3 game consoles. I notified the manager on site and let him know that I was missing some things out of my storage. He told me that once I unpacked and got everything out my boxes to let him know if the items are still missing. Well nothing was done about that. I also noticed that when I switched to a bigger unit I started seeing mice. Now that I have moved everything out of my storage I have mice in my home. I'm not taking anything away from the staff that's currently there now, but I do believe that the manager who was there before was able to somehow go inside people storage units and take what they want.

I rented a unit from them in Oct. In November I went to remove some items from the storage and notice rats had eaten my belongings. I reported it and file a claim cause I had insurance through iStorage for my items... Went back on the 20th of December and notice the rats had eaten my sectional that I paid 2000 dollars for and also noticed that my heaters and my microwave had been taken from the storage... It is now January and the claim still haven't been completed and from the looks of it it may even be longer...

We have had a horrible experience with storing our 50 foot car hauler trailers. We had 2 50 foot trailers stolen from this location in less than 6 months. It seems to be an inside job and we believe some or one of the employees is involved. The gates are being left unlocked and unsecured. They advertise 24 hr video surveillance and monitoring but the cameras were conveniently not working the first time the first trailer was stolen. The management basically told us they take no fault and that we store our stuff at our own risk.

The service was very valuable to me and it was at a low fee. At such a fee you get a very good experience with the company. The establishments are nice and clean. The customer service with this company was way more than I expected for just paying what I did. When I had a problem or question they solved it in a friendly and timely manner. My items were very accessible. I was able to get in and out of my storage unit whenever I needed to. The hours were convenient for me. I never had a problem with security at this facility. I can trust them with all my possessions. Their facility is well lit and has security as well.

Easy to use. Great price. Would recommend use again. Found on website enough space to put a lot. There are no complaints. Close to my home 24/7 service. They are very helpful if you have questions about anything. Friendly. Can help explain answers about your bill. Different ways can pay cash, credit card, money orders. Enough room to store my stuff. Happy. How great they are. I use them a lot for storage. Would tell anyone to try them. There is someone there to watch who goes in and out. Nothing ever stolen. Can't complain. You would be happy also.

They always are willing to help you work out billing issues if you ever have them, and the monthly fee's so fair that I'd keep things there till after I die. It is easy to use and to get to cause it's everywhere and I love the hours that they're open. Are great compared to other brands out there that charge way more. Cameras and guards, what else do you need unless there's land mines, and gun turrets in random places. It's already more than enough for someone like me.

Great asset to storage furniture while waiting for condo to be finished. Just moved to the area, and moved all furniture here for a reasonable price. Was clean, convenient, friendly staff and saved money with a special promotion for first month. Excellent customer service, very knowledgeable girl on rates, first months special. Always available at convenient hours and access granted at good times for working people. Always accessible, well lit, at night. Great hours for working people, good to go by after work and retrieve items as needed. Well lit with security lights and cameras on every corner, so can see by mirrors who else is nearby. No problems at all with security.

I feel like I received a very good value for the self storage I paid for. I did use a current promotion they were having but I'm glad I did. Ended up being the cheapest option for me. I was pretty happy with the customer service. I was new to this kind of thing and they explained all of my options and helped me pick the one that would work best for me. The accessibility of my storage items was readily available to me as soon as I wanted them. This is a great service and I would definitely use it the next time I am in need. Overall, I was happy with how secure my items were. I felt they were safe and didn't really worry about it too much. This was very good for me.

I feel like a valued customer. The storage area is very clean and the people that work there are very professional. It is good storage space for the price I pay. Lots of space. The people there are very friendly and always asking if there is anything they can help you with and the locations are very convenient. The customer service there is always fantastic. They are truly a professional at what they do.

I loved it. Definitely a wonderful service for a low affordable price, easy to register and store. Its value is definitely first class and even the simplest of consumers can figure it out. Always available to answer my questions and guide me to the right section and area I needed to be to resolve my issue. They are helpful, pleasant and very personable. Extremely great access. I would recommend to anyone. All locations offered were extremely available and had lots of options when choosing where to store my stuff. Very secure. No one there will be able to access your personal items and things. The security is very efficient and nothing has ever been stolen.