NSA Storage Reviews

I was paying 89$ on 5/24/2024. I am now paying 150$ on 5/23/2025. Do not store with this company unless you want to be extorted. I believe they look at your current address and adjust the fee accordingly upon the likeliness that you are to come get your stuff. Horrible company.

I've been renting from this place for two years, solely out of convenience (not quality) because it wasn't too far from my old apartment. This was the wrong decision. The facility is dirty, the scent of urine hits your face before you even enter in your code to get inside. When I went to check my unit, I found mouse droppings. The manager put two mouse traps in the unit and said to call insurance to file a claim. Then when I came to revisit the unit days later, there was a rat stuck on the trap. This place has caused more headache than relief/ease. Do not rent here. Explore other options first.

Our Storage Unit was broken into somewhere between March 9th and 13th 2025. They picked our Lock somehow and it was one of those Round Locks! They ransacked our Storage Unit. We spoke to Management, who was of absolutely no help. We asked if anyone else had complained of being broken into and she ignored the question. We filed a Police Report and we've been going through our stuff. We've been making a List of items we have missing. So far $600.00 worth of Scrapbooking stuff, $450.00 worth of Cosmetics, $200.00 worth of Jewelry so far. We asked Management if there was anything on the Cameras, she played dumb and said they don't work half the time. We have had our Unit since 2022 and this is the first time it's been broken into. Half the time the Front Gate is broken and they have it open for anyone and everyone to come in. The Police said it looked like an inside Job.

Great place affordable prices and Friendly staff!. It has a very Clean facility and easy access.. I recommend using this facility to meet your storage Needs. This is based my opinion and storage needs. I HAD actually already rented a storage unit but seeing how friendly, clean and the pricing was I got another unit here.

This storage place sucks, and most of these five star reviews are bots. I've been a customer for years now, when real people worked here and it was well attended to. My card was compromised, so my automatic payment did not go through. Despite explaining this several times and missing my payment, they still charged me a late fee. I have asked this man who keeps calling me to get me his supervisor so I can talk to her but she has not reached out. This used to be a proper storage facility. Now no one works here, the bathrooms are never open and it’s fallen into disrepair. They have lost my business.

I have been with this store shed I believe over 7 years. I've never had a problem with this store shed until now. I had over $3,000 worth of stuff stole from me from an employee that works at the facility. They issued a warrant for his arrest and no one has gotten back in touch with me. Then they are wanting me to pay my balance of when I wanted to get my stuff out that day but investigators told me do not touch the unit until they get finished investigating. One of the representative called me saying that I owe an outstanding balance in my stuff was going to put on auction.

I have had 3 rate increases in 22 months. I had been on automatic payments. They locked me out and charged a late fee. My card was not declined or charged until i went in because I had been locked out. The gate was broke for 4 months. The people are doing everything they can against me. They complain about a little dirt around me door, but the parking lot has dirt everywhere.

I checked in at the Rio Grande I Storage, because I was selling my home, needed a place to store all my furniture. Had it in storage for four months when I went to go get my things out of storage all my things were covered in mold. I purchased the insurance for three units I received $1500 from the insurance company. I complained to the managers of the facilities, which were very nice. They could not believe what they saw. So I spoke with the district manager of that area, and I sent him all my pictures of items that were covered in mold and made a list of items.

I was in need of storage due to moving into a smaller home. I found space and fair monthly rates with IStorage on Unicorn Dr. The property manager Paul, was friendly, knowledgeable, and made my experience smooth and easy.

Whoever it is that does your “snow removal/clearing” either needs to learn HOW to plow snow, or needs to be replaced! I went to my unit a week after a snow event and could barely drive into the storage areas, and had to literally climb over a 2 foot high mound of snow in front of the units to even open the damned door. Let’s not talk about the ice all over the place …. Terrible maintenance!

My unit at the Ramona St. In Monterey location was burglarized and I have 2 huge bins of designer clothes missing. I am suspecting that their employee did it. I left my unit as they were closing on Saturday and on Monday at 10:30 upon my arrival is when I discovered the theft. I will be doing what I can to inform others and to get the market value of my stolen items.

iStorage was terrible. There were no carts available when we were trying to store our things. We stored our items for a month and when we came back to pick it up, we found that mice had infiltrated the entire storage unit and destroyed $5K worth of stuff. There were dead mice and poop everywhere. It was terrible. They referred us to their insurance which only pays $500. We should have gone back to Stor U Self which was wonderful and clean, but we wanted a place close to my daughter's new apartment. Do not use this facility. It has a terrible mouse problem. It was disgusting.

David did a great job with helping us out. Best service ever. Thanks for the help. I appreciate all the care that he taken his time with helping else with everything, did have a hard time at all. I would come here again

My lock was cut and replaced with one of their locks because a system error on their end made my account look like it was over 60 days late. After speaking with someone on the phone, they admitted the mistake was theirs and agreed to replace my lock free of charge. The problem is the office is never open. I have been trying for four days straight to get someone to meet me at the facility to get this squared away and cannot get any assistance (day 4) I was told the area manager was going out to meet me and they would be there anytime between 10 minutes to an hour.

Horrible facility. Gate is always broken. Nobody in the office. Had to call Customer Service & was told my issue would be expedited & I’d hear back. No call back. I found out my issue was reverted back to the Manager on site & it was never addressed…just blown off. Waited over an hour to close out my unit…nobody showed up. I also emailed the office as I sat there. I was told by CS what to do & it would be closed out that night. Got a call 5 days later that my rent was due! I told the manager what I had done 5 days prior & he finally closed out my unit. If my issue was taken care of on 10/7 or close to it then I wouldn’t have the issues I’m having now which supposedly can’t be addressed because now my account is closed. The Manager clearly does not know the rules as I was told by Customer Service. Extremely dissatisfied & disappointed.

The credit card for auto-pay expired. The only way to contact the company to give a new card # was by phone. Repeated calls to the store went to voice mail. I did not want to leave the card number for security reasons. Being overseas, with a time difference, I didn't leave a call back #. When I finally connected, it was just a few days past my payment due date. I was charged a late fee. Getting nowhere with the store staff, I submitted a request for credit to Customer Service on their website. My complaints are: 1. No courtesy notice to inform my card was declined (as many other service providers do); 2. No alternative contact method, such as email; 3. No response from Corporate on my online request for credit of the late fee. I don't feel that my business is valued by this company.

I rented a climate-controlled unit with a security camera. My unit was robbed and I found a new lock at the door. My stuff valued at 5000$ was gone! The local manager said to file police report and give detailed info on stolen items and I might get 2000$ back. Two months later I have not seen anything and then called the company. There is no ticket on the claim.

My experience was great, but the staff was polite and helpful. They were always there to answer any wand concerns. I recommend iStorage In Auburndale/Orange St. I had unit space 80. They always greeted us with cold water.

After 7 years, we cannot take it anymore. Every month/quarter they raise the prices. Right now we are paying $505 for what is advertised as $347 on their website. We can upgrade or downgrade but are not allowed to move out of our 500 unit and claim the advertised 347 unit. The place is not/hardly climate controlled. The A/C did not work for years and we lost a lot of electronics due to the humidity (never filed a claim). Cold as hell in the winter. Finally, the 10x20 unit they advertise is actually 9x18 foot. Bathroom did not work for a couple years either. We will be moving elsewhere. They are awful!

This is the absolute worst experience ever in my life. I am told things by on site management and then it is not held up. I was at this facility for many years before it became IStorage and had no issues and was never late on payments. I actually had 4 units. Since it became IStorage I am down to one unit and plan to move it as soon as possible. I had auto pay for years and when they took over it was no longer in system. Before I knew it I had numerous late fees and they were preparing to sell my stuff at an auction. Never got any notice of anything. When you try to handle things in the office the management seems to be so helpful but never follows through with anything except to bad mouth the company she works for.

iStorage in LaGrange,Ga is the worst storage to rent. Rented from them for 4 years they go up every 4 to 6 months. The rats are terrible, the bugs are all over. Paid for the insurance and it didn't cover my valuables.

After 30 years, I moved out of iStorage. When the pandemic hit and most of us lost our jobs, I asked the office what they were offering the tenants to help for a couple months. I was told that iStorage would wave the $2.00 fee for using the auto-pay line. How big of them. After all my years of paying them monthly, that is what they offered to help. And still in the pandemic, still unemployed, they raised rent by $10.00 a month. How American.

We are in the middle of a pandemic & most people like me are out of work. I have to deliver food to pay my rent but when I called to see if they could stop adding late fees and auctions processes all they could say was, "We can lessen the price by $40." I'm losing family memories & my 1 and only child's (daughter) baptismal dress because I can't afford 2 month's rent right now. I'm struggling and all these people want is MONEY. DO NOT TRUST THESE PEOPLE. I'd rather had kept my things on my a stranger's door step.

Unclean location. Always raising rates! Had a unit 5 months and had a rate increase during this high pandemic! I mean who does that! A company that just does not care for its customers. IStorage is known for treating its customers poorly. Avoid if possible. They will take advantage.

I want to make this review short and sweet. I have paid to have my furniture stored at the IStorage facility in White House Tennessee, even before it was IStorage. I would see ads to store in that facility for "far less" than what I have been paying for years, however when I questioned this, there is NO consideration given to be a good customer, and long time customer of theirs, one who pays every month like clockwork, no problems with me.

DON'T RENT WITH iStorage.

The employees are very rude and unprofessional. When you ask a question their response is very unprofessional. The vocabulary is unheard of. I asked a simple question and got a response like I was dumb instead of answering a question as professional as possible. I do not work at nor have I ever worked at a storage place so apparently if I don’t know how it works I’m going to ask. So why does one have to answer so rude and unkind. That’s not how you welcome a paying customer.

They bought out the previous owners. Never had any issues until now. They have raised the rates twice in 3 months. Cut my lock off without notice until after they already done it. Charged me 45 dollars to do it plus other fees. Then I had to replace the lock at my own cost. Yes I was tardy on my rent but I've been in this unit for over 3 years. Why would I pay all off that rent to let them take it. Would think they would maybe give a long time customer a heads up or possibly even a free month every so often. This is the worst customer service I've ever experienced. Taking advantage of people down on their luck!

If you have to unexpectedly move out and have prepaid a month or more they will not refund the prepaid amount even if you will never utilize the service or still be there. It is an underhanded and disgusting business practice. Essentially they are comfortable stealing from customers. I would caution anyone from using the multiple month payment option because the management is loathsome. I hope this warning prevents other customers from being taken advantage of by this underhanded and repulsive business practice.

Lyndsey that works there is great. She has great customer skills and always is friendly and nice. I have had no problems with any one breaking into my storage unit. I feel my storage is safe and the location is great.