NSA Storage Reviews

I live in this Coachella Valley. I work in This Coachella valley. I shop in this Coachella valley. Recently I was away from home. A bicycle battery temporarily placed on a counter and burst into flames. These flames would not go out yet easily let loose an evil shade Magenta smoke. It burn and the smoke filled the house as the battery it on a show burned itself to nothing while attempts were made to extinguish the fire business has been and continues to every business where they brought up their knowledge of the fire and offered commendation for enduring a bitter loss. A high percentage of people were able grant funds to those of us in deep loss were given so much in non monetary grants.

Rent has increased 41% in just 2 years, and increases have occurred twice per year. This is the most poorly managed company I've had the misfortune of dealing with. I've gone twice with a Uhaul to the facility, and been unable to access my unit. There wasn't a locksmith or anyone on site to assist after paying $500.10 for a 10x10 unit. I moved to a senior apartment 2 weeks ago. And am still sleeping on the floor. Being a senior, I was entitled to a 5% discount, which I've never gotten. Their area manager was no better. I would definitely steer clear of any NSA brand storage facilities. They will not accommodate for things like experiencing identity theft or other life events, causing me to be short on rent, even though I have documentation of the misappropriated funds. STEER CLEAR!

I would not even give them 1 star. Our property manager cut my lock for auction. Problem with that is I NEVER HAD A LATE OR MISSED PAYMENT. SHE THEN STOLE ITEMS OUT OF IT. NO ONE WANTS TO HOLD ACCOUNTABILITY.

This facility elevator has been broken for over 6 months. They have raised the rent 5 months ago. /: Have not been able to move in or out of storage due to elevator broken. Called customer service. All I got was unable to reach property management and they would not compensate for services that I had paid for and they have no resolution.

Promised the first month “free”. Never got it. Rodents destroyed my property. Their insurance refused to cover it. After only two months, they raised my monthly rate by $50.00. Take your business elsewhere.

There are so many hidden fees. First of all the facility is dirty, humid and with visible roof leaks and damage. To make matters worse the rent keeps going up. I’ve been renting my unit going over 2 years and the rates have risen over 10 dollars three times. They add a 20$ late fee plus a 75$ lien fee plus an auction block fee 40$ plus other hidden fees that they can’t give you specific dates on when you will be charged. I’m paying 350$ to satisfy two months plus over 150$ in fees. They will not take a partial payment. They will not work with you. They don’t even unlock your unit after you pay until the staff gets around to it so good luck trying to enter your unit after you pay. I’m moving out but I think people should know this facility does not play fair. Do not rent here

I was paying 89$ on 5/24/2024. I am now paying 150$ on 5/23/2025. Do not store with this company unless you want to be extorted. I believe they look at your current address and adjust the fee accordingly upon the likeliness that you are to come get your stuff. Horrible company.

I've been renting from this place for two years, solely out of convenience (not quality) because it wasn't too far from my old apartment. This was the wrong decision. The facility is dirty, the scent of urine hits your face before you even enter in your code to get inside. When I went to check my unit, I found mouse droppings. The manager put two mouse traps in the unit and said to call insurance to file a claim. Then when I came to revisit the unit days later, there was a rat stuck on the trap. This place has caused more headache than relief/ease. Do not rent here. Explore other options first.

Our Storage Unit was broken into somewhere between March 9th and 13th 2025. They picked our Lock somehow and it was one of those Round Locks! They ransacked our Storage Unit. We spoke to Management, who was of absolutely no help. We asked if anyone else had complained of being broken into and she ignored the question. We filed a Police Report and we've been going through our stuff. We've been making a List of items we have missing. So far $600.00 worth of Scrapbooking stuff, $450.00 worth of Cosmetics, $200.00 worth of Jewelry so far. We asked Management if there was anything on the Cameras, she played dumb and said they don't work half the time. We have had our Unit since 2022 and this is the first time it's been broken into. Half the time the Front Gate is broken and they have it open for anyone and everyone to come in. The Police said it looked like an inside Job.

Great place affordable prices and Friendly staff!. It has a very Clean facility and easy access.. I recommend using this facility to meet your storage Needs. This is based my opinion and storage needs. I HAD actually already rented a storage unit but seeing how friendly, clean and the pricing was I got another unit here.