NSA Storage Reviews

December 11th, a little before I had to leave for Washington, I had pre-paid for, and bought a larger unit to transfer my stuff to, right before I had to leave for Washington and couldn't be back till January 5th, so I would need till at least the 10th to transfer all the things out of two other units myself and my son were paying for and occupying for over 10 years. Even though I didn't have time before we left to do much then, I had an agreement that I could have 10 days into January, because I wouldn't be back till Jan 5th, which was previously agreed upon with Dior, the mgr, at the time, that I wasn't gonna have to pay in full for the month of January, for the other 2 units and had worked out a deal with previous manager Dior, to have open access up to the 10th of Jan, to move things out.

Bait-and-switch pricing. We agreed to $165/month with the first month free for winter boat storage. After the very first paid month, they immediately raised the price to $215 — nearly a 30% increase. That is not a “market adjustment”; it’s bait-and-switch. What makes this worse is that there are multiple empty units of the same size in the same row, and 15+ competing storage facilities within 10 miles. Raising prices under those conditions makes no sense unless the goal is to squeeze existing customers. The unit itself is fine, and the location is decent for us but the security fence is in visibly poor condition, which is unacceptable for a facility advertising secure storage. Between the misleading pricing practices and lack of basic upkeep of the fence, I would not recommend this company.

This storage place is a freaking ripoff. Always increasing their prices. They just informed me of another price hike in 30 days, but my boat will be gone before then. TAKE HEED, PLEASE DO NOT USE THEM FOR STORAGE or you will pay for it in the end.

Rate increase of 30 dollars after only 2 months.!! The facility in MD was filthy. I have since read numerous complaints of pest infestation water damage and no assistance with claims. This company is false advertising with rates significantly lower when searching online. I do not recommend them. My daughter set this up and I did not research first. Stick to smaller companies who are not driven by corporate greedy real estate giants.

Worse place to store your things. They are badly infested with rats which they don’t disclose. Now all my belongings have rat poop and urine all over. They have ate through my mattress. And their company keeps raising the rent. Now I have to salvage what’s left and find a new facility. They only offer 500 in insurance. Trust me when I say you will regret it if you store your things here.

TERRIBLE EXPERIENCE. We rented 2 of their largest units (10 x 20) in October for $335 per month. We moved in. The place is clean and accessible. No complaints. And then the day before the third month rent is due --they send a notice that the rate is increasing by 21% to $404. According to someone I spoke with at the corporate office, where I called to find out what was going on, this is what they do to all renters after 2 months.

I've been in this unit for 58 days and they have already raised the rent $10, from $61 (a.t) to $71 after tax. I'm not sure if I was also offered the first month free on the website, if I was I never got it. At least one of the units were clearly broken into. I have a feeling that within 3-6 months I will see another increase. I haven't had any issues with my unit, yet! So, that's a plus!

I was notified the week on 10/20 my unit (along with others) have mold. NSA stated they are performing mold remediation to clear up the problem. It is now a month later and I have sent several emails to the email address in the notices requesting a partial refund for October. I could not access my things, and to not pay November, no reply. I also am inquiring about compensation for my items or additional cleaning of my items in there as I am a senior citizen with COPD and being around any levels of mold is haves to my health. NSA sends updates to the delay in the reopening, but refuses to contact me with in regards to my questions. I need answers, my entire life is in that unit.

What I experienced was fraudulent business practices with a lack of integrity. My credit card was charged, I received no lease agreement, receipt, nor was I assigned an unit as promised. I spent three hours of my day working to remedy the situation... The line disconnected four times after I called back, if you're looking to create emotional stress, call NSA storage. Fraud- is the intentional deception to gain an unfair advantage or to deprive someone, involves false statements or misrepresentations of service. "NSA Storage is committed to providing reliable storage solutions with a focus on customer satisfaction and convenience." NSA Storage. I should charge this company for time and energy it robbed me of today.

I live in this Coachella Valley. I work in This Coachella valley. I shop in this Coachella valley. Recently I was away from home. A bicycle battery temporarily placed on a counter and burst into flames. These flames would not go out yet easily let loose an evil shade Magenta smoke. It burn and the smoke filled the house as the battery it on a show burned itself to nothing while attempts were made to extinguish the fire business has been and continues to every business where they brought up their knowledge of the fire and offered commendation for enduring a bitter loss. A high percentage of people were able grant funds to those of us in deep loss were given so much in non monetary grants.