iStorage Self Storage

iStorage Self Storage Reviews

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iStorage Self Storage Reviews

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    How do I know I can trust these reviews about iStorage Self Storage?
    • 4,477,293 reviews on ConsumerAffairs are verified.
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    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10

    Reviewed April 25, 2024

    David did a great job with helping us out. Best service ever. Thanks for the help. I appreciate all the care that he taken his time with helping else with everything, did have a hard time at all. I would come here again

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 30, 2023

    My lock was cut and replaced with one of their locks because a system error on their end made my account look like it was over 60 days late. After speaking with someone on the phone, they admitted the mistake was theirs and agreed to replace my lock free of charge. The problem is the office is never open. I have been trying for four days straight to get someone to meet me at the facility to get this squared away and cannot get any assistance (day 4) I was told the area manager was going out to meet me and they would be there anytime between 10 minutes to an hour.

    I sat there at the storage facility for an hour and a half and called back the customer service line. The area manager stated they went to the wrong location and would be meeting me at the correct Roosevelt location within 30 minutes. I sat there another hour and nothing! I called back to customer service and they were unable to reach the area manager. They would not provide me with a phone number to contact him directly and the agent advised all she could do was send him an email and hope that he gets back with me. Ridiculous!

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      Customer ServicePunctuality & Speed

      Reviewed Nov. 6, 2023

      Horrible facility. Gate is always broken. Nobody in the office. Had to call Customer Service & was told my issue would be expedited & I’d hear back. No call back. I found out my issue was reverted back to the Manager on site & it was never addressed…just blown off. Waited over an hour to close out my unit…nobody showed up. I also emailed the office as I sat there. I was told by CS what to do & it would be closed out that night. Got a call 5 days later that my rent was due! I told the manager what I had done 5 days prior & he finally closed out my unit. If my issue was taken care of on 10/7 or close to it then I wouldn’t have the issues I’m having now which supposedly can’t be addressed because now my account is closed. The Manager clearly does not know the rules as I was told by Customer Service. Extremely dissatisfied & disappointed.

      Customer ServicePunctuality & SpeedStaff

      Reviewed Jan. 12, 2023

      The credit card for auto-pay expired. The only way to contact the company to give a new card # was by phone. Repeated calls to the store went to voice mail. I did not want to leave the card number for security reasons. Being overseas, with a time difference, I didn't leave a call back #. When I finally connected, it was just a few days past my payment due date. I was charged a late fee. Getting nowhere with the store staff, I submitted a request for credit to Customer Service on their website. My complaints are: 1. No courtesy notice to inform my card was declined (as many other service providers do); 2. No alternative contact method, such as email; 3. No response from Corporate on my online request for credit of the late fee. I don't feel that my business is valued by this company.

      Customer ServicePunctuality & Speed

      Reviewed Nov. 6, 2022

      I rented a climate-controlled unit with a security camera. My unit was robbed and I found a new lock at the door. My stuff valued at 5000$ was gone! The local manager said to file police report and give detailed info on stolen items and I might get 2000$ back. Two months later I have not seen anything and then called the company. There is no ticket on the claim.

      Customer ServiceStaff

      Reviewed May 25, 2022

      My experience was great, but the staff was polite and helpful. They were always there to answer any wand concerns. I recommend iStorage In Auburndale/Orange St. I had unit space 80. They always greeted us with cold water.

      Verified purchase

      Reviewed May 4, 2022

      After 7 years, we cannot take it anymore. Every month/quarter they raise the prices. Right now we are paying $505 for what is advertised as $347 on their website. We can upgrade or downgrade but are not allowed to move out of our 500 unit and claim the advertised 347 unit. The place is not/hardly climate controlled. The A/C did not work for years and we lost a lot of electronics due to the humidity (never filed a claim). Cold as hell in the winter. Finally, the 10x20 unit they advertise is actually 9x18 foot. Bathroom did not work for a couple years either. We will be moving elsewhere. They are awful!

      Punctuality & SpeedStaff

      Reviewed March 18, 2022

      This is the absolute worst experience ever in my life. I am told things by on site management and then it is not held up. I was at this facility for many years before it became IStorage and had no issues and was never late on payments. I actually had 4 units. Since it became IStorage I am down to one unit and plan to move it as soon as possible. I had auto pay for years and when they took over it was no longer in system. Before I knew it I had numerous late fees and they were preparing to sell my stuff at an auction. Never got any notice of anything. When you try to handle things in the office the management seems to be so helpful but never follows through with anything except to bad mouth the company she works for.

      I rented from the LaMarque Texas facility and it has now become my biggest headache. I now owe over 130.00 for a 55.00 unit. Was owed money on a unit I cleared out prior and was like pulling teeth to get that. Then they say the credit was already given. Do yourself a favor and save yourself any problems. Do not rent from these people. They are crooked as they come and will do nothing but rip you off. They have security fences with alarms on units yet they have been broken into and did not even know until the following day and the manager lives on the property. How does that happen? Most horrible business I have ever dealt with in my life.


      Reviewed Nov. 11, 2021

      iStorage in LaGrange,Ga is the worst storage to rent. Rented from them for 4 years they go up every 4 to 6 months. The rats are terrible, the bugs are all over. Paid for the insurance and it didn't cover my valuables.

      Reviewed Dec. 11, 2020

      After 30 years, I moved out of iStorage. When the pandemic hit and most of us lost our jobs, I asked the office what they were offering the tenants to help for a couple months. I was told that iStorage would wave the $2.00 fee for using the auto-pay line. How big of them. After all my years of paying them monthly, that is what they offered to help. And still in the pandemic, still unemployed, they raised rent by $10.00 a month. How American.

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      iStorage Self Storage author review by Jessica Render

      iStorage is a self-storage company that has been in business since 2011. They aim to provide excellent on-site amenities and currently have facilities in 66 locations across 10 states.

      • Online bill pay: iStorage offers the convenience of paying your bill online. Consumers can simply select the location and name of their storage facility and they will be taken to their account login information.

      • Service areas: iStorage currently operates in 10 states with over 66 locations. Consumers can visit their website for a full list of cities and states.

      • Security and access: iStorage facilities provide 24-hour security surveillance and 24/7 gated access. Some locations even offer individually alarmed units. They offer ground access units with wide driveways to make deliveries more convenient.

      • Various unit sizes: iStorage offers many different unit sizes depending on the location. Unit sizes can accommodate contents of a regular sized closet up to a two-car garage. Consumers can use the size calculator online to help determine an appropriate unit size.  They also offer outdoor storage for RVs, trailers or boats.

      • Amenities: iStorage facilities have a wide range of amenities depending on the facility location.  From business perks such as free Wi-Fi and onsite fax and photocopiers, to moving conveniences such as boxes, hand-trucks and drive up access, consumers can enjoy many options.

      by Jessica Render ConsumerAffairs Research Team

      As a member of the ConsumerAffairs research team, Jessica Render is dedicated to providing well-researched, valuable content designed to help consumers make informed purchase decisions they can feel confident making. She holds a degree in journalism from Oral Roberts University.

      iStorage Self Storage Company Information

      Company Name:
      iStorage Self Storage