NSA Storage Reviews

Do not rent at this storage facility. I have been renting here for 7 months now and for the past 3 months it has not been secured. The gate is wide open 24/7 and the facility door is open 24/7. For the past 3 months I have got messages that they will going to do repairs but it never said that it wasn't going to be secured. Anybody can go in here and steal your valuables. This is not a very good area and at night there's many drug dealers and homeless people that can actually walk into the facility and be there when anybody goes in. I have called several times reporting this and they always say, "We're going to email the higher up" but nothing ever comes of it. Your stuff is not secure here. Do not rent.

The manager at the storage unit is Craig. Great guy. Him and his wife live there and always help me out. NSA Storage is pushing me out with such high rent increases every 3 months. This is ridiculous.

NSA Storage increased my rate by 32% after just two months. They are clearly using bait and switch tactics to lure you in. Called them and they said the rate is based on market conditions and that I could move out if the new rate isn't acceptable.

When NSA purchased the iStorage facility in Palmetto FL they immediately started increasing rents. I finally had to leave when my 5x10 was $119 a month!! That is a ridiculous amount, when other storage facilities in the area are advertising $30 a month for the same size. Also they do not prorate charges or give partial rebates even under extraordinary circumstances ( my wife and I both being hospitalized). A very greedy corporation.

The rent continues to go up. I’m sorry I don’t understand the purpose of raising rent on cement blocks that store items. Items just sit there. Requires No electricity, no heat. Nothing. I’m sure someone walks around to verify locked units are locked but what other “care” do they provide? When I’m on site I never see anyone in the office. With everything else on the rise (food, gas, utility bills. Rent, etc) it’s pitiful and people can’t afford to store items in an affordable place. It just makes no sense. The owners sit back and raise the rent and collect a lot of money monthly and then don’t have to do much of anything Unlike a landlord with a home to care for but yet they raise rent every few months. For what? Whatever happened to good business owners who aren’t out here to price gouge people?

I want to tell everyone about ** at istorage # 5070 in Rosenberg Texas. This girl is amazing and goes above and beyond to help you out… She has a kind heart …and a beautiful smile. I will always use this place in the future as needed. Thanks for the great experience, Jennifer. See you again.

Horrible customer service!!! Threatened to call the police on us for having the delivery truck pull up to the door for easier unload straight into our storage unit. After explaining we would be less than 5 minutes and this storage units is ALWAYS empty and nobody is ever there, INCLUDING STAFF, why would it be a big deal. She still threatened to call the police on us for blocking the sidewalk and trying to be in and out faster!!! Instead, the driver had to drop 4 pallets on the sidewalk for us to unload all 32 boxes at 75 pounds per box and hand carry each one into our storage unit. Which ironically, had us blocking the sidewalk for over a half hour instead of 5 minutes of unloading and leaving. HORRIBLE CUSTOMER SERVICE!!!!

I normally don’t post things like this, but what happened to me at NSA Storage / SecurCare Self Storage in Conyers needs to be public. People deserve to know how this company treats customers — especially customers going through the worst moments of their lives. I was storing my late sister’s belongings there. She unexpectedly passed away on the evening of March 5, and I’ve been trying to handle everything while grieving. The last thing I needed was a storage company making things harder. I went into the office IN PERSON to change my billing date from the 26th to the 1st. They told me the prorated charge would be $0.97, which I approved right then and there.

Horrible experience, Kelly has been a nightmare, district manager is no help at all! Rat droppings everywhere, they have eaten through most of my boxes! Ceilings is fallen, making a mess, I've had to throw away most everything! It takes a while to empty units because I don't want to put all the dirt, rat droppings, and sand in my car, and they don't offer dumpsters, even though they charge over 150+ for units! Lesson learned, never again!

December 11th, a little before I had to leave for Washington, I had pre-paid for, and bought a larger unit to transfer my stuff to, right before I had to leave for Washington and couldn't be back till January 5th, so I would need till at least the 10th to transfer all the things out of two other units myself and my son were paying for and occupying for over 10 years. Even though I didn't have time before we left to do much then, I had an agreement that I could have 10 days into January, because I wouldn't be back till Jan 5th, which was previously agreed upon with Dior, the mgr, at the time, that I wasn't gonna have to pay in full for the month of January, for the other 2 units and had worked out a deal with previous manager Dior, to have open access up to the 10th of Jan, to move things out.