iStorage Self Storage Reviews

This storage place sucks, and most of these five star reviews are bots. I've been a customer for years now, when real people worked here and it was well attended to. My card was compromised, so my automatic payment did not go through. Despite explaining this several times and missing my payment, they still charged me a late fee. I have asked this man who keeps calling me to get me his supervisor so I can talk to her but she has not reached out. This used to be a proper storage facility. Now no one works here, the bathrooms are never open and it’s fallen into disrepair. They have lost my business.

I have been with this store shed I believe over 7 years. I've never had a problem with this store shed until now. I had over $3,000 worth of stuff stole from me from an employee that works at the facility. They issued a warrant for his arrest and no one has gotten back in touch with me. Then they are wanting me to pay my balance of when I wanted to get my stuff out that day but investigators told me do not touch the unit until they get finished investigating. One of the representative called me saying that I owe an outstanding balance in my stuff was going to put on auction.

I have had 3 rate increases in 22 months. I had been on automatic payments. They locked me out and charged a late fee. My card was not declined or charged until i went in because I had been locked out. The gate was broke for 4 months. The people are doing everything they can against me. They complain about a little dirt around me door, but the parking lot has dirt everywhere.

I checked in at the Rio Grande I Storage, because I was selling my home, needed a place to store all my furniture. Had it in storage for four months when I went to go get my things out of storage all my things were covered in mold. I purchased the insurance for three units I received $1500 from the insurance company. I complained to the managers of the facilities, which were very nice. They could not believe what they saw. So I spoke with the district manager of that area, and I sent him all my pictures of items that were covered in mold and made a list of items.

I was in need of storage due to moving into a smaller home. I found space and fair monthly rates with IStorage on Unicorn Dr. The property manager Paul, was friendly, knowledgeable, and made my experience smooth and easy.

Whoever it is that does your “snow removal/clearing” either needs to learn HOW to plow snow, or needs to be replaced! I went to my unit a week after a snow event and could barely drive into the storage areas, and had to literally climb over a 2 foot high mound of snow in front of the units to even open the damned door. Let’s not talk about the ice all over the place …. Terrible maintenance!

My unit at the Ramona St. In Monterey location was burglarized and I have 2 huge bins of designer clothes missing. I am suspecting that their employee did it. I left my unit as they were closing on Saturday and on Monday at 10:30 upon my arrival is when I discovered the theft. I will be doing what I can to inform others and to get the market value of my stolen items.

iStorage was terrible. There were no carts available when we were trying to store our things. We stored our items for a month and when we came back to pick it up, we found that mice had infiltrated the entire storage unit and destroyed $5K worth of stuff. There were dead mice and poop everywhere. It was terrible. They referred us to their insurance which only pays $500. We should have gone back to Stor U Self which was wonderful and clean, but we wanted a place close to my daughter's new apartment. Do not use this facility. It has a terrible mouse problem. It was disgusting.

David did a great job with helping us out. Best service ever. Thanks for the help. I appreciate all the care that he taken his time with helping else with everything, did have a hard time at all. I would come here again

My lock was cut and replaced with one of their locks because a system error on their end made my account look like it was over 60 days late. After speaking with someone on the phone, they admitted the mistake was theirs and agreed to replace my lock free of charge. The problem is the office is never open. I have been trying for four days straight to get someone to meet me at the facility to get this squared away and cannot get any assistance (day 4) I was told the area manager was going out to meet me and they would be there anytime between 10 minutes to an hour.