iStorage Self Storage Reviews

My unit at the Ramona St. In Monterey location was burglarized and I have 2 huge bins of designer clothes missing. I am suspecting that their employee did it. I left my unit as they were closing on Saturday and on Monday at 10:30 upon my arrival is when I discovered the theft. I will be doing what I can to inform others and to get the market value of my stolen items.

iStorage was terrible. There were no carts available when we were trying to store our things. We stored our items for a month and when we came back to pick it up, we found that mice had infiltrated the entire storage unit and destroyed $5K worth of stuff. There were dead mice and poop everywhere. It was terrible. They referred us to their insurance which only pays $500. We should have gone back to Stor U Self which was wonderful and clean, but we wanted a place close to my daughter's new apartment. Do not use this facility. It has a terrible mouse problem. It was disgusting.

David did a great job with helping us out. Best service ever. Thanks for the help. I appreciate all the care that he taken his time with helping else with everything, did have a hard time at all. I would come here again

My lock was cut and replaced with one of their locks because a system error on their end made my account look like it was over 60 days late. After speaking with someone on the phone, they admitted the mistake was theirs and agreed to replace my lock free of charge. The problem is the office is never open. I have been trying for four days straight to get someone to meet me at the facility to get this squared away and cannot get any assistance (day 4) I was told the area manager was going out to meet me and they would be there anytime between 10 minutes to an hour.

Horrible facility. Gate is always broken. Nobody in the office. Had to call Customer Service & was told my issue would be expedited & I’d hear back. No call back. I found out my issue was reverted back to the Manager on site & it was never addressed…just blown off. Waited over an hour to close out my unit…nobody showed up. I also emailed the office as I sat there. I was told by CS what to do & it would be closed out that night. Got a call 5 days later that my rent was due! I told the manager what I had done 5 days prior & he finally closed out my unit. If my issue was taken care of on 10/7 or close to it then I wouldn’t have the issues I’m having now which supposedly can’t be addressed because now my account is closed. The Manager clearly does not know the rules as I was told by Customer Service. Extremely dissatisfied & disappointed.

The credit card for auto-pay expired. The only way to contact the company to give a new card # was by phone. Repeated calls to the store went to voice mail. I did not want to leave the card number for security reasons. Being overseas, with a time difference, I didn't leave a call back #. When I finally connected, it was just a few days past my payment due date. I was charged a late fee. Getting nowhere with the store staff, I submitted a request for credit to Customer Service on their website. My complaints are: 1. No courtesy notice to inform my card was declined (as many other service providers do); 2. No alternative contact method, such as email; 3. No response from Corporate on my online request for credit of the late fee. I don't feel that my business is valued by this company.

I rented a climate-controlled unit with a security camera. My unit was robbed and I found a new lock at the door. My stuff valued at 5000$ was gone! The local manager said to file police report and give detailed info on stolen items and I might get 2000$ back. Two months later I have not seen anything and then called the company. There is no ticket on the claim.

My experience was great, but the staff was polite and helpful. They were always there to answer any wand concerns. I recommend iStorage In Auburndale/Orange St. I had unit space 80. They always greeted us with cold water.

After 7 years, we cannot take it anymore. Every month/quarter they raise the prices. Right now we are paying $505 for what is advertised as $347 on their website. We can upgrade or downgrade but are not allowed to move out of our 500 unit and claim the advertised 347 unit. The place is not/hardly climate controlled. The A/C did not work for years and we lost a lot of electronics due to the humidity (never filed a claim). Cold as hell in the winter. Finally, the 10x20 unit they advertise is actually 9x18 foot. Bathroom did not work for a couple years either. We will be moving elsewhere. They are awful!

This is the absolute worst experience ever in my life. I am told things by on site management and then it is not held up. I was at this facility for many years before it became IStorage and had no issues and was never late on payments. I actually had 4 units. Since it became IStorage I am down to one unit and plan to move it as soon as possible. I had auto pay for years and when they took over it was no longer in system. Before I knew it I had numerous late fees and they were preparing to sell my stuff at an auction. Never got any notice of anything. When you try to handle things in the office the management seems to be so helpful but never follows through with anything except to bad mouth the company she works for.