NSA Storage Reviews

Do not rent at this storage facility. I have been renting here for 7 months now and for the past 3 months it has not been secured. The gate is wide open 24/7 and the facility door is open 24/7. For the past 3 months I have got messages that they will going to do repairs but it never said that it wasn't going to be secured. Anybody can go in here and steal your valuables. This is not a very good area and at night there's many drug dealers and homeless people that can actually walk into the facility and be there when anybody goes in. I have called several times reporting this and they always say, "We're going to email the higher up" but nothing ever comes of it. Your stuff is not secure here. Do not rent.

The manager at the storage unit is Craig. Great guy. Him and his wife live there and always help me out. NSA Storage is pushing me out with such high rent increases every 3 months. This is ridiculous.

NSA Storage increased my rate by 32% after just two months. They are clearly using bait and switch tactics to lure you in. Called them and they said the rate is based on market conditions and that I could move out if the new rate isn't acceptable.

When NSA purchased the iStorage facility in Palmetto FL they immediately started increasing rents. I finally had to leave when my 5x10 was $119 a month!! That is a ridiculous amount, when other storage facilities in the area are advertising $30 a month for the same size. Also they do not prorate charges or give partial rebates even under extraordinary circumstances ( my wife and I both being hospitalized). A very greedy corporation.

The rent continues to go up. I’m sorry I don’t understand the purpose of raising rent on cement blocks that store items. Items just sit there. Requires No electricity, no heat. Nothing. I’m sure someone walks around to verify locked units are locked but what other “care” do they provide? When I’m on site I never see anyone in the office. With everything else on the rise (food, gas, utility bills. Rent, etc) it’s pitiful and people can’t afford to store items in an affordable place. It just makes no sense. The owners sit back and raise the rent and collect a lot of money monthly and then don’t have to do much of anything Unlike a landlord with a home to care for but yet they raise rent every few months. For what? Whatever happened to good business owners who aren’t out here to price gouge people?

I want to tell everyone about ** at istorage # 5070 in Rosenberg Texas. This girl is amazing and goes above and beyond to help you out… She has a kind heart …and a beautiful smile. I will always use this place in the future as needed. Thanks for the great experience, Jennifer. See you again.

Horrible customer service!!! Threatened to call the police on us for having the delivery truck pull up to the door for easier unload straight into our storage unit. After explaining we would be less than 5 minutes and this storage units is ALWAYS empty and nobody is ever there, INCLUDING STAFF, why would it be a big deal. She still threatened to call the police on us for blocking the sidewalk and trying to be in and out faster!!! Instead, the driver had to drop 4 pallets on the sidewalk for us to unload all 32 boxes at 75 pounds per box and hand carry each one into our storage unit. Which ironically, had us blocking the sidewalk for over a half hour instead of 5 minutes of unloading and leaving. HORRIBLE CUSTOMER SERVICE!!!!

I normally don’t post things like this, but what happened to me at NSA Storage / SecurCare Self Storage in Conyers needs to be public. People deserve to know how this company treats customers — especially customers going through the worst moments of their lives. I was storing my late sister’s belongings there. She unexpectedly passed away on the evening of March 5, and I’ve been trying to handle everything while grieving. The last thing I needed was a storage company making things harder. I went into the office IN PERSON to change my billing date from the 26th to the 1st. They told me the prorated charge would be $0.97, which I approved right then and there.

Horrible experience, Kelly has been a nightmare, district manager is no help at all! Rat droppings everywhere, they have eaten through most of my boxes! Ceilings is fallen, making a mess, I've had to throw away most everything! It takes a while to empty units because I don't want to put all the dirt, rat droppings, and sand in my car, and they don't offer dumpsters, even though they charge over 150+ for units! Lesson learned, never again!

December 11th, a little before I had to leave for Washington, I had pre-paid for, and bought a larger unit to transfer my stuff to, right before I had to leave for Washington and couldn't be back till January 5th, so I would need till at least the 10th to transfer all the things out of two other units myself and my son were paying for and occupying for over 10 years. Even though I didn't have time before we left to do much then, I had an agreement that I could have 10 days into January, because I wouldn't be back till Jan 5th, which was previously agreed upon with Dior, the mgr, at the time, that I wasn't gonna have to pay in full for the month of January, for the other 2 units and had worked out a deal with previous manager Dior, to have open access up to the 10th of Jan, to move things out.

Bait-and-switch pricing. We agreed to $165/month with the first month free for winter boat storage. After the very first paid month, they immediately raised the price to $215 — nearly a 30% increase. That is not a “market adjustment”; it’s bait-and-switch. What makes this worse is that there are multiple empty units of the same size in the same row, and 15+ competing storage facilities within 10 miles. Raising prices under those conditions makes no sense unless the goal is to squeeze existing customers. The unit itself is fine, and the location is decent for us but the security fence is in visibly poor condition, which is unacceptable for a facility advertising secure storage. Between the misleading pricing practices and lack of basic upkeep of the fence, I would not recommend this company.

This storage place is a freaking ripoff. Always increasing their prices. They just informed me of another price hike in 30 days, but my boat will be gone before then. TAKE HEED, PLEASE DO NOT USE THEM FOR STORAGE or you will pay for it in the end.

Rate increase of 30 dollars after only 2 months.!! The facility in MD was filthy. I have since read numerous complaints of pest infestation water damage and no assistance with claims. This company is false advertising with rates significantly lower when searching online. I do not recommend them. My daughter set this up and I did not research first. Stick to smaller companies who are not driven by corporate greedy real estate giants.

Worse place to store your things. They are badly infested with rats which they don’t disclose. Now all my belongings have rat poop and urine all over. They have ate through my mattress. And their company keeps raising the rent. Now I have to salvage what’s left and find a new facility. They only offer 500 in insurance. Trust me when I say you will regret it if you store your things here.

TERRIBLE EXPERIENCE. We rented 2 of their largest units (10 x 20) in October for $335 per month. We moved in. The place is clean and accessible. No complaints. And then the day before the third month rent is due --they send a notice that the rate is increasing by 21% to $404. According to someone I spoke with at the corporate office, where I called to find out what was going on, this is what they do to all renters after 2 months.

I've been in this unit for 58 days and they have already raised the rent $10, from $61 (a.t) to $71 after tax. I'm not sure if I was also offered the first month free on the website, if I was I never got it. At least one of the units were clearly broken into. I have a feeling that within 3-6 months I will see another increase. I haven't had any issues with my unit, yet! So, that's a plus!

I was notified the week on 10/20 my unit (along with others) have mold. NSA stated they are performing mold remediation to clear up the problem. It is now a month later and I have sent several emails to the email address in the notices requesting a partial refund for October. I could not access my things, and to not pay November, no reply. I also am inquiring about compensation for my items or additional cleaning of my items in there as I am a senior citizen with COPD and being around any levels of mold is haves to my health. NSA sends updates to the delay in the reopening, but refuses to contact me with in regards to my questions. I need answers, my entire life is in that unit.

What I experienced was fraudulent business practices with a lack of integrity. My credit card was charged, I received no lease agreement, receipt, nor was I assigned an unit as promised. I spent three hours of my day working to remedy the situation... The line disconnected four times after I called back, if you're looking to create emotional stress, call NSA storage. Fraud- is the intentional deception to gain an unfair advantage or to deprive someone, involves false statements or misrepresentations of service. "NSA Storage is committed to providing reliable storage solutions with a focus on customer satisfaction and convenience." NSA Storage. I should charge this company for time and energy it robbed me of today.

I live in this Coachella Valley. I work in This Coachella valley. I shop in this Coachella valley. Recently I was away from home. A bicycle battery temporarily placed on a counter and burst into flames. These flames would not go out yet easily let loose an evil shade Magenta smoke. It burn and the smoke filled the house as the battery it on a show burned itself to nothing while attempts were made to extinguish the fire business has been and continues to every business where they brought up their knowledge of the fire and offered commendation for enduring a bitter loss. A high percentage of people were able grant funds to those of us in deep loss were given so much in non monetary grants.

Rent has increased 41% in just 2 years, and increases have occurred twice per year. This is the most poorly managed company I've had the misfortune of dealing with. I've gone twice with a Uhaul to the facility, and been unable to access my unit. There wasn't a locksmith or anyone on site to assist after paying $500.10 for a 10x10 unit. I moved to a senior apartment 2 weeks ago. And am still sleeping on the floor. Being a senior, I was entitled to a 5% discount, which I've never gotten. Their area manager was no better. I would definitely steer clear of any NSA brand storage facilities. They will not accommodate for things like experiencing identity theft or other life events, causing me to be short on rent, even though I have documentation of the misappropriated funds. STEER CLEAR!

I would not even give them 1 star. Our property manager cut my lock for auction. Problem with that is I NEVER HAD A LATE OR MISSED PAYMENT. SHE THEN STOLE ITEMS OUT OF IT. NO ONE WANTS TO HOLD ACCOUNTABILITY.

This facility elevator has been broken for over 6 months. They have raised the rent 5 months ago. /: Have not been able to move in or out of storage due to elevator broken. Called customer service. All I got was unable to reach property management and they would not compensate for services that I had paid for and they have no resolution.

Promised the first month “free”. Never got it. Rodents destroyed my property. Their insurance refused to cover it. After only two months, they raised my monthly rate by $50.00. Take your business elsewhere.

There are so many hidden fees. First of all the facility is dirty, humid and with visible roof leaks and damage. To make matters worse the rent keeps going up. I’ve been renting my unit going over 2 years and the rates have risen over 10 dollars three times. They add a 20$ late fee plus a 75$ lien fee plus an auction block fee 40$ plus other hidden fees that they can’t give you specific dates on when you will be charged. I’m paying 350$ to satisfy two months plus over 150$ in fees. They will not take a partial payment. They will not work with you. They don’t even unlock your unit after you pay until the staff gets around to it so good luck trying to enter your unit after you pay. I’m moving out but I think people should know this facility does not play fair. Do not rent here

I was paying 89$ on 5/24/2024. I am now paying 150$ on 5/23/2025. Do not store with this company unless you want to be extorted. I believe they look at your current address and adjust the fee accordingly upon the likeliness that you are to come get your stuff. Horrible company.

I've been renting from this place for two years, solely out of convenience (not quality) because it wasn't too far from my old apartment. This was the wrong decision. The facility is dirty, the scent of urine hits your face before you even enter in your code to get inside. When I went to check my unit, I found mouse droppings. The manager put two mouse traps in the unit and said to call insurance to file a claim. Then when I came to revisit the unit days later, there was a rat stuck on the trap. This place has caused more headache than relief/ease. Do not rent here. Explore other options first.

Our Storage Unit was broken into somewhere between March 9th and 13th 2025. They picked our Lock somehow and it was one of those Round Locks! They ransacked our Storage Unit. We spoke to Management, who was of absolutely no help. We asked if anyone else had complained of being broken into and she ignored the question. We filed a Police Report and we've been going through our stuff. We've been making a List of items we have missing. So far $600.00 worth of Scrapbooking stuff, $450.00 worth of Cosmetics, $200.00 worth of Jewelry so far. We asked Management if there was anything on the Cameras, she played dumb and said they don't work half the time. We have had our Unit since 2022 and this is the first time it's been broken into. Half the time the Front Gate is broken and they have it open for anyone and everyone to come in. The Police said it looked like an inside Job.

Great place affordable prices and Friendly staff!. It has a very Clean facility and easy access.. I recommend using this facility to meet your storage Needs. This is based my opinion and storage needs. I HAD actually already rented a storage unit but seeing how friendly, clean and the pricing was I got another unit here.

This storage place sucks, and most of these five star reviews are bots. I've been a customer for years now, when real people worked here and it was well attended to. My card was compromised, so my automatic payment did not go through. Despite explaining this several times and missing my payment, they still charged me a late fee. I have asked this man who keeps calling me to get me his supervisor so I can talk to her but she has not reached out. This used to be a proper storage facility. Now no one works here, the bathrooms are never open and it’s fallen into disrepair. They have lost my business.

I have been with this store shed I believe over 7 years. I've never had a problem with this store shed until now. I had over $3,000 worth of stuff stole from me from an employee that works at the facility. They issued a warrant for his arrest and no one has gotten back in touch with me. Then they are wanting me to pay my balance of when I wanted to get my stuff out that day but investigators told me do not touch the unit until they get finished investigating. One of the representative called me saying that I owe an outstanding balance in my stuff was going to put on auction.

I have had 3 rate increases in 22 months. I had been on automatic payments. They locked me out and charged a late fee. My card was not declined or charged until i went in because I had been locked out. The gate was broke for 4 months. The people are doing everything they can against me. They complain about a little dirt around me door, but the parking lot has dirt everywhere.

I checked in at the Rio Grande I Storage, because I was selling my home, needed a place to store all my furniture. Had it in storage for four months when I went to go get my things out of storage all my things were covered in mold. I purchased the insurance for three units I received $1500 from the insurance company. I complained to the managers of the facilities, which were very nice. They could not believe what they saw. So I spoke with the district manager of that area, and I sent him all my pictures of items that were covered in mold and made a list of items.

I was in need of storage due to moving into a smaller home. I found space and fair monthly rates with IStorage on Unicorn Dr. The property manager Paul, was friendly, knowledgeable, and made my experience smooth and easy.

Whoever it is that does your “snow removal/clearing” either needs to learn HOW to plow snow, or needs to be replaced! I went to my unit a week after a snow event and could barely drive into the storage areas, and had to literally climb over a 2 foot high mound of snow in front of the units to even open the damned door. Let’s not talk about the ice all over the place …. Terrible maintenance!

My unit at the Ramona St. In Monterey location was burglarized and I have 2 huge bins of designer clothes missing. I am suspecting that their employee did it. I left my unit as they were closing on Saturday and on Monday at 10:30 upon my arrival is when I discovered the theft. I will be doing what I can to inform others and to get the market value of my stolen items.

iStorage was terrible. There were no carts available when we were trying to store our things. We stored our items for a month and when we came back to pick it up, we found that mice had infiltrated the entire storage unit and destroyed $5K worth of stuff. There were dead mice and poop everywhere. It was terrible. They referred us to their insurance which only pays $500. We should have gone back to Stor U Self which was wonderful and clean, but we wanted a place close to my daughter's new apartment. Do not use this facility. It has a terrible mouse problem. It was disgusting.

David did a great job with helping us out. Best service ever. Thanks for the help. I appreciate all the care that he taken his time with helping else with everything, did have a hard time at all. I would come here again

My lock was cut and replaced with one of their locks because a system error on their end made my account look like it was over 60 days late. After speaking with someone on the phone, they admitted the mistake was theirs and agreed to replace my lock free of charge. The problem is the office is never open. I have been trying for four days straight to get someone to meet me at the facility to get this squared away and cannot get any assistance (day 4) I was told the area manager was going out to meet me and they would be there anytime between 10 minutes to an hour.

Horrible facility. Gate is always broken. Nobody in the office. Had to call Customer Service & was told my issue would be expedited & I’d hear back. No call back. I found out my issue was reverted back to the Manager on site & it was never addressed…just blown off. Waited over an hour to close out my unit…nobody showed up. I also emailed the office as I sat there. I was told by CS what to do & it would be closed out that night. Got a call 5 days later that my rent was due! I told the manager what I had done 5 days prior & he finally closed out my unit. If my issue was taken care of on 10/7 or close to it then I wouldn’t have the issues I’m having now which supposedly can’t be addressed because now my account is closed. The Manager clearly does not know the rules as I was told by Customer Service. Extremely dissatisfied & disappointed.

The credit card for auto-pay expired. The only way to contact the company to give a new card # was by phone. Repeated calls to the store went to voice mail. I did not want to leave the card number for security reasons. Being overseas, with a time difference, I didn't leave a call back #. When I finally connected, it was just a few days past my payment due date. I was charged a late fee. Getting nowhere with the store staff, I submitted a request for credit to Customer Service on their website. My complaints are: 1. No courtesy notice to inform my card was declined (as many other service providers do); 2. No alternative contact method, such as email; 3. No response from Corporate on my online request for credit of the late fee. I don't feel that my business is valued by this company.