iStorage Self Storage Reviews

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About iStorage Self Storage

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

NSA Storage provides storage units for residential and commercial use nationwide. The company offers climate-controlled units, security features, flexible leasing terms and online customer service.

Pros
  • Affordable pricing and promotions
  • Convenient access to stored items
  • Strong security measures in place
Cons
  • Frequent price increases reported
  • Issues with pest infestations
  • Poor communication from management

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iStorage Self Storage Reviews

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    How do I know I can trust these reviews about iStorage Self Storage?
    • 4,646,190 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Punctuality & SpeedStaff

    Reviewed April 23, 2025

    This storage place sucks, and most of these five star reviews are bots. I've been a customer for years now, when real people worked here and it was well attended to. My card was compromised, so my automatic payment did not go through. Despite explaining this several times and missing my payment, they still charged me a late fee. I have asked this man who keeps calling me to get me his supervisor so I can talk to her but she has not reached out. This used to be a proper storage facility. Now no one works here, the bathrooms are never open and it’s fallen into disrepair. They have lost my business.

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    Customer ServiceStaff

    Reviewed March 13, 2025

    I have been with this store shed I believe over 7 years. I've never had a problem with this store shed until now. I had over $3,000 worth of stuff stole from me from an employee that works at the facility. They issued a warrant for his arrest and no one has gotten back in touch with me. Then they are wanting me to pay my balance of when I wanted to get my stuff out that day but investigators told me do not touch the unit until they get finished investigating. One of the representative called me saying that I owe an outstanding balance in my stuff was going to put on auction.

    They took very valuables and the insurance will not pay out saying that they need receipts and the worker stole the box of receipts that was in the front of the storage shed, stole all my DJ equipment, all of my DJ lights, TVs, empty propane tanks that were $100 a piece and still yet to pay me my insurance that their employee damaged tuck speakers that was valued over a $1,000 and he was taking the insurance money and drop my policy down to $2,000.

    Now I have to suffer from the stuff that I lost mentally, physically and they took my dad's son and my dead mother and my dead father's stuff and will not give me my stuff by what they said I have to pay first. I lost over $40,000 in my first storage, had the money to pay for my storage on the day of storage, the same employee who broke into my storage did not tell me that someone had bought my storage and I was not given the opportunity to buy my storage before all of my late deceased mother stuff was sold at auction

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      Punctuality & SpeedStaff

      Reviewed Feb. 22, 2025

      I have had 3 rate increases in 22 months. I had been on automatic payments. They locked me out and charged a late fee. My card was not declined or charged until i went in because I had been locked out. The gate was broke for 4 months. The people are doing everything they can against me. They complain about a little dirt around me door, but the parking lot has dirt everywhere.

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      Staff

      Reviewed Feb. 7, 2025

      I checked in at the Rio Grande I Storage, because I was selling my home, needed a place to store all my furniture. Had it in storage for four months when I went to go get my things out of storage all my things were covered in mold. I purchased the insurance for three units I received $1500 from the insurance company. I complained to the managers of the facilities, which were very nice. They could not believe what they saw. So I spoke with the district manager of that area, and I sent him all my pictures of items that were covered in mold and made a list of items.

      The total that I came up with was around $13,000 worth of damage. He sent them all up to corporate and now they will not reimburse me for the damage that they’re building had done. They had a leak in the roof never informed us they did fix it. Apparently the building is only a year old and they have some issues with their climate control unit apparently there are a few other people in that same building had the same problem I did. I will never use this building ever again because they do not care about your things when it was their fault with their building and their climate control unit. I have many more pictures of items. These are just a few.

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      Reviewed Jan. 27, 2025

      I was in need of storage due to moving into a smaller home. I found space and fair monthly rates with IStorage on Unicorn Dr. The property manager Paul, was friendly, knowledgeable, and made my experience smooth and easy.

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      Reviewed Jan. 13, 2025

      Whoever it is that does your “snow removal/clearing” either needs to learn HOW to plow snow, or needs to be replaced! I went to my unit a week after a snow event and could barely drive into the storage areas, and had to literally climb over a 2 foot high mound of snow in front of the units to even open the damned door. Let’s not talk about the ice all over the place …. Terrible maintenance!

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      Staff

      Reviewed Oct. 31, 2024

      My unit at the Ramona St. In Monterey location was burglarized and I have 2 huge bins of designer clothes missing. I am suspecting that their employee did it. I left my unit as they were closing on Saturday and on Monday at 10:30 upon my arrival is when I discovered the theft. I will be doing what I can to inform others and to get the market value of my stolen items.

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      Reviewed Aug. 13, 2024

      iStorage was terrible. There were no carts available when we were trying to store our things. We stored our items for a month and when we came back to pick it up, we found that mice had infiltrated the entire storage unit and destroyed $5K worth of stuff. There were dead mice and poop everywhere. It was terrible. They referred us to their insurance which only pays $500. We should have gone back to Stor U Self which was wonderful and clean, but we wanted a place close to my daughter's new apartment. Do not use this facility. It has a terrible mouse problem. It was disgusting.

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      Staff

      Reviewed April 25, 2024

      David did a great job with helping us out. Best service ever. Thanks for the help. I appreciate all the care that he taken his time with helping else with everything, did have a hard time at all. I would come here again

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      Customer ServicePunctuality & SpeedStaff

      Reviewed Nov. 30, 2023

      My lock was cut and replaced with one of their locks because a system error on their end made my account look like it was over 60 days late. After speaking with someone on the phone, they admitted the mistake was theirs and agreed to replace my lock free of charge. The problem is the office is never open. I have been trying for four days straight to get someone to meet me at the facility to get this squared away and cannot get any assistance (day 4) I was told the area manager was going out to meet me and they would be there anytime between 10 minutes to an hour.

      I sat there at the storage facility for an hour and a half and called back the customer service line. The area manager stated they went to the wrong location and would be meeting me at the correct Roosevelt location within 30 minutes. I sat there another hour and nothing! I called back to customer service and they were unable to reach the area manager. They would not provide me with a phone number to contact him directly and the agent advised all she could do was send him an email and hope that he gets back with me. Ridiculous!

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      iStorage Self Storage author review by Jessica Render

      iStorage is a self-storage company that has been in business since 2011. They aim to provide excellent on-site amenities and currently have facilities in 66 locations across 10 states.

      • Online bill pay: iStorage offers the convenience of paying your bill online. Consumers can simply select the location and name of their storage facility and they will be taken to their account login information.

      • Service areas: iStorage currently operates in 10 states with over 66 locations. Consumers can visit their website for a full list of cities and states.

      • Security and access: iStorage facilities provide 24-hour security surveillance and 24/7 gated access. Some locations even offer individually alarmed units. They offer ground access units with wide driveways to make deliveries more convenient.

      • Various unit sizes: iStorage offers many different unit sizes depending on the location. Unit sizes can accommodate contents of a regular sized closet up to a two-car garage. Consumers can use the size calculator online to help determine an appropriate unit size.  They also offer outdoor storage for RVs, trailers or boats.

      • Amenities: iStorage facilities have a wide range of amenities depending on the facility location.  From business perks such as free Wi-Fi and onsite fax and photocopiers, to moving conveniences such as boxes, hand-trucks and drive up access, consumers can enjoy many options.

      by Jessica Render ConsumerAffairs Research Team

      As a member of the ConsumerAffairs research team, Jessica Render is dedicated to providing well-researched, valuable content designed to help consumers make informed purchase decisions they can feel confident making. She holds a degree in journalism from Oral Roberts University.

      iStorage Self Storage Company Information

      Company Name:
      iStorage Self Storage
      Website:
      istorage.com