Condor Moving Services

February 14, we called Mario back to revise the order. We added 6 small totes and less boxes, but kept everything else that was on the original quote. He expressed it would be a balance of $239, which we were completely prepared to pay the day of. We praised Mario for his hard work and all was fine. Our moving date was February 18, 2022. As soon as the foreman came to take inventory, he expressed that we only had 269 cubic feet of space and he was concerned that wouldn’t be enough space, and at THIS time we learned of the extra fees.

Attempting to call Mario multiple times, we had no choice but to tell the foreman to load the truck on & let us know the additional cost. Once finished, the foreman expressed that it didn’t matter what they originally listed on our quote, he just needed to abide by the footage on the truck and listed on the quote. Our things (we did NOT have more than what we listed on the final quote, we had LESS) ended up taking up close to 700 cubic feet. The foreman let us know it would be an additional almost $5000 to fit everything that we ALREADY paid to move back in January.

After more attempts to rectify the situation, we got in contact with Clineisha at dispatch. She expressed she basically couldn’t help us, but she could waive the $239 balance and it would be a $0 balance and conveniently, both supervisors were in a meeting. After almost two hours of waiting, hoping for a call back, we had no choice but to tell the foreman to remove ALL of our furniture from the truck. The only thing that fit under the 269 space were our boxes. After multiple hours of debating back and forth, we eventually gave up and the movers brought all of our things back in and we left many pieces of our brand new furniture outside. Clineisha spoke to the foreman, the foreman told me that my balance was $0 and I signed paperwork and they left.

Saturday, February 19 came and I received a text from Josh the truck driver saying he would be there around 4:30pm. Josh asked who would be taking care of the $600+ balance left over. At this point, I’m extremely irritated because where did a balance of $600+ come from?! After hours of more debating, the manager calls me and I explain to him we did not have a balance and we were not paying an additional $600 we knew nothing about. After plenty of rude remarks, the manager expressed that the driver got it wrong and we actually had a balance of $239 instead. This is the same $239 that Clineisha at Condor waived the day of the move. If we had a balance of $239, we would have had to pay it at pick up, which was WAIVED in the first place.

5:30pm comes and Josh finally arrives. Josh tells us that there isn’t anywhere to park but he’ll “find somewhere eventually”. About two hours pass and after many failed attempts, Josh did not in fact find somewhere and he said the lines were too low in the alley. My landlord was there and expressed the lines were not too low, Josh did not seem to be very good at driving his truck. Josh found parking down the block and again, expressed to us that he would have to charge us an additional $600+ because after 150/feet there was an additional charge. AGAIN, THAT WAS NOT EXPLAINED TO US.

After more time, I guess Josh’s supervisor told him just to do the move. My landlord told me that during the move, our things were thrown, mishandled and carelessly handled because Josh seemed to have an attitude. My landlord had to go to the length of actually asking that he stop complaining and cursing because it would probably make it easier. Josh never called us back, we found out our stuff was there from our landlord.

This company has been terrible at every process. We lost thousands of dollars in furniture that we have to replace. We were talked to very rudely by multiple people and treated as we did something wrong just because we had no intention of paying thousands of dollars extra for a move. If we knew it would be over the originally cost that we were quoted, we would have NEVER went forward with the move and I believe this is why you all drastically under quote people so they can book with you all and then charge them thousands of dollars extra once you get there. You tie people’s hands behind their backs and squeeze more money out of them the day of. This is manipulation and disgusting as human beings to tear other human beings like this, especially after a global pandemic you all should be ASHAMED.

I still have NOT heard back from a supervisor and at this point, we are considering a class action law suit again you all because unfortunately after our experience, we looked at multiple reviews of you all doing this same thing to people. You all should be extremely ashamed of yourselves.

They called at 11:15 am on Saturday while we were out saying they were on their way. Long story short, neither one of us were very happy about not being notified. When we went through the boxes to start putting things away ALL of our plates, coffee mugs, wine glasses, etc. were broken. My wife was sick and I was extremely upset. There was no compassion from them other than the fact that they wanted their money which is always the bottom line isn't it? NEVER USE THIS SERVICE EVEN IF YOU ARE JUST MOVING ACROSS TOWN! Very unprofessional and no customer service aspect whatsoever! Do not recommend this company to ANYONE!

The guys who packed eventually used all large boxes and filled most of them half empty. When I complained about it I was asked to take a video upon delivery. Which I have taken as well but no action for that. The item was promised to be delivered in a week but took more than 6 weeks to deliver. A compensation of another 1100 was made for that. But unfortunately my company pays me only for the billed amount and so I literally went through all the pain for nothing. The highest level of unprofessionalism was on the delivery. They damaged the apartment walls, did not reassemble any of the items even though I paid for that service. They delivered me some others belongings and said me I can keep it which I refused and sent back.

They lost my head board and damaged many of my items. They also forced me for a $150 tip. Which I didn't have cash and do a money transfer. I was scared that they would do something bad if I do not pay that as they were rude. When I contacted condor moving about my missing items and them delivering some others items to me they were last bothered and asked me to file a claim for my damaged and missing items. I did find a claim but for a kid and damaged or $1800 they are offering me to pay only 350 after a 500 detectible. I really don't want to waste my time any more talking to this company about this unfair business which they are doing. I do not want to file an arbitration and waste further money and time for these frauds. So just want to caution others and move on.

2. Once the drivers showed up, they informed me there would be a $50 charge to wrap the TV (Not Disclosed by Dusti **). They also said it could up to 10 days to deliver my belongings (Not Disclosed by Dusti **). In fact, I had to use additional funds trying to make it thru the next 6 days waiting on my stuff. 3. Upon arrival the delivery guy tells me there will be $75 dollars due up front for EVERY 7 steps after the first 7 steps before I could receive my belongings (Not Disclosed by Dusti **). Well unfortunately for me, I had 16 little steps. I also noticed my bed frame was missing a few screws. (More money for me to spend) They also DID NOT reassemble anything. Another lie from Dusti **

4. When I called Customer Service, I was told "Well you should've read your contract". Guess what, I'm in sales, and even I HAVE TO READ important legal disclosures. 5. This company will give you a decent rate then use predatory tactics to make up for it. Bottom line, do it yourself, or pay a little more for better service. And make sure you read all 15 pages of your contract.

We brought this up with the office and they stated that we were charged for the actual hours used. We have email, text, phone calls and video from our security system that shows we were overcharged labor hours. This has been brought to Condor’s attention and they have been argumentative, unprofessional and disrespectful to my wife and myself. We have been blamed every step of the way and Condor has not taken any ownership of their errors. They have blatantly overcharged us and their reasoning has been they used more people to complete the move.

Even being charged the rates for more people, we would still be overcharged. We have asked twice for documents or video to support their claim of the hours used and they will not provide. They continue to argue and take zero accountability. This is part of the last email we received, “…I’m really not sure what is it you don’t understand or what are you upset about the job was done and done well.” We were overcharged, the move was two days late, walls/door trim scuffed/damaged and items dropped during loading/unloading.

This not a job “…done and done well.” Item are broken but will receive the usual regurgitation of their claim policy. The paperwork was asked to be completed before the move was compete which makes it difficult to notate anything that happens during the move. We also received someone else’s items. This concerns us on how our items were stored. We asked for an explanation but never received one. Horrible experience and we regret hiring this company.

The delivery is even a bigger nightmare. We decided to just have it delivered to a friend's garage that is not being used. They set up the delivery for a Friday, then Friday morning they call to say they couldn't get it on the truck so a new date would be set up. They set it up for the following Thursday, then on Thursday morning I get a text saying sorry it would be delayed by a day because they ran into an issue. Now they text me Thursday night to tell me to rent a u-haul to meet him at his location tomorrow because the road he was looking at will not allow a semi-truck. I had to show him there is another way to the house, like he can't read a map. No telling if he will be there in the morning or if my goods will be in good shape. DO NOT use this company if you value your stuff and your sanity.

At unloading the 3rd party driver and unloaders witnessed breakage of many of my items (TV stand, King Size Bed damage, kitchenware, sofa damage) and recorded on the receipt. I also took photos to submit a claim. Here is the response to the claim: "Based on the information provided in this claim and the reasons listed below, we can find no liability on behalf of the carrier and we must recommend to your moving company that no compensation be provided at this time. Due to its fragile nature, carrier accepts no liability for damages to furniture constructed of pressed wood/particle board or other manufactured wood products."