Condor Moving Services

Finally when they came with my stuff, most of the boxes looked like they had been smashed. It looked like the truck had flipped over a couple of times on its way! My TV screen was completely cracked, they left permanent damage to the couch and broke a bookshelf. Now I'm dealing with a 3rd party they use for claims, don't expect to get a single cent. PLEASE RESEARCH OTHER COMPANIES, they're all movers, and inherently have the power over you once they have your stuff, but DON'T USE CONDOR if you want your stuff intact and on time.

To be clear, upon pick up, they were incorrect on the information they gave us about the new charges. They never acknowledged their error and the confusion it caused. Then they said we could make a payment, but delayed and ignored calls until finally they told us we couldn't pay or make a payment with credit card. They tied our hands and left us stranded. Condor Moving Systems staff is rude and unprofessional. I would add lazy and incompetent. Do not use Condor. Thankfully I'm able to leave a 0 star review. The staff doesn't deserve even 1/4 of a star. The movers were pleasant enough, but the actual company - admin, accounting, sales - the entire team is horrible.

Meanwhile, we are in our new home in our new state with NOTHING - with our two young children. No cookware, no beds, no towels, no lunchboxes for school, no school clothes, etc. THEN we were told (by the driver) that he would be even more late because he was delivering other things to other people in other states. Probably with our stuff on the back. THEN I was told that the truck was broken down still. The stories did not add up and Condor continued offering false promises and apologies and excuses. NOW, the delivery driver is refusing to give me ANY updates as to the whereabouts of our things or even a possible delivery date. No responses from Condor. No answers. Just excuses.

This has been such a nightmare and has put such a stain on this entire move. I have no idea if we will ever see our things again. Some of my items belong to my late husband who died in the line of duty. I had planned to pass them down to our son. Now I may never have the chance. Think twice before you hire this moving company. LOOK AT EVERY WORD IN THE CONTRACT.

In calling your office on Monday August 14, 2017 I was informed by Jesse ** that if I filed a complaint or notified any official department that my claim would not be reviewed. Your salesperson, Mario **, was never upfront regarding our move leaving us stranded at my home in Dallas after home was sold and papers were signed. All directions given to us were followed to the letter. When stranded your foreman Amit ** was rude and discourteous not only to me but also my daughter, hanging up on us twice. We were then referred to Maj ** who showed no compassion for our situation, and unconcerned not showing customer service to be her priority.

Movers used so much tape on our possessions even items that were already plastic wrapped. Driver wasn’t told we were to get FREE mattress boxes; his handwriting on the bill of lading was unreadable but we were glad that things were starting to move. We were so glad we gave the driver our refrigerator and paid each guy $20.00 each. Your company was so misrepresented that we were unaware that our furniture was being moved by several people, into several trucks, wrapped and unwrapped. I believe that is called BROKERS. Once the driver arrived ALONE in a United Van Lines Truck USDOT **, Daniel Phone ** refused to drive into the apartment complex; having picture evidence that he could; we were scrammed out of an additional $750.00. The driver then began to break a few more Federal Regulations according to their website:

1. Had my children off-loading furniture into the smaller truck, and then off-loading it again into my apartment. While doing this the driver dropped several items off the truck. 2. Forced me to sign the bill of lading before truck was unloading, thus holding all of my possessions hostage, until I signed and paid him. 3. Hired people off Craigslist who were unlicensed and inexperienced in moving and not bonded to offload my possessions, he even recruited the neighbor that we refused to have him help because he was stoned. 4. Never took inventory of the items on bill of lading thus not noticing that two of the boxes were not ours and two of ours were missing, along with a two wheel dolly (text messages from Daniel showing that he was aware of items missing).

5. Failed to give copy of weight receipt for additional fees charged. 6. Tried to use a hammer to fix my daughter’s broken TV stand that was scratched, bent and broken while in the possession of Condor. According to our estimate for the repairs all the damage was done while the TV stand was unwrapped and in your custody. There were few boxes that were not damaged in some way by the moving process.

In adhering to all Condor’s rules and regulations before, during and after, a claim was filed resulting in an unreasonable recommendation per your AMSA certified claims adjusters was received. We have video proof of all items that were loading onto Condor’s truck in front of our home. We documented, have evidence, provided receipts of missing, broken items and purchased estimates. Your company has also failed to abide by the American Moving and Storage Association code of ethics, as well as failed the review of professional business standards and should not be recognized as a quality moving company. Another unsatisfied customer.

What Condor failed to mention is that I will be receiving my stuff from RYDER (not Condor) rental truck and instead of 2 or 3 movers, I get only ONE mover who is a SUBCONTRACTOR who bought some sort of boxer dog. My mother told Condor not to send movers that are smokers or have close contact with animals, because she has severe allergies. When I asked a mover to leave a dog, he gave me an unprofessional and uncaring attitude.

When my mother asked him if there will be 2nd mover coming to help, a mover said "No, I can do this. I've been doing this for 16 years". Again, with lack of professionalism. When my mom called Condor to complain about having one mover and a dog, a mover walked in and in hostile tone, he said "You better not call the office again." When we asked him for his name, he refuse to answer. When we asked again, he sarcastically said "Michael Jackson". When we asked for 3rd time, he told us "to shut up". He then told me to "shut the ** up and let me do my job."

We told him to place the furniture and stuff in living and dining area as well as telling him to leave enough space so apartment workers can walk in to clean the apartment. Instead, he tried to pile stuff in dining area and when we repeated what we told him while he was using a cardboard cutter to cut tapes, he got upset and point a cutter at my mom and talked her down. When I said "Do not talk to her in that way", he said, "Watch your mouth. What you going to do, boy? Hide behind mommy?" Guess what, Condor? Couple minutes later and after my mom called the office again and told a mover that the furniture should go into living area, he scoffed and disrespected her again. When I said something, he goes "One more time, I will kick your **, boy." I told him that I will report his hostility to his boss.

Your subcontractor made a threat to me. Three times total. Let me emphasize it. I felt scared and angry at this subcontractor of yours with my heart beating almost frantically and that disgusting expression on subcontractor's face. His behavior, his tone, and his body language all screamed hostility. Not only he was hostile, he dropped my laundry dryer too.

Let me summarize this about a mover/subcontractor, Condor. A subcontractor refuse to give us his name. His lack of professionalism. Hostility and no self-control, plus THREE threats to me and my mom with "You better not call office again", "Shut up, I'm going to kick your **", and "One time more, I will kick your **". He dropped my dryer machine on concrete. Furthermore, the three movers back in Texas failed to attach the bolts and screws that some of my furniture need to be assembled. But there's more. The lady named Fey something in Arlington told us that a subcontractor work for Condor while other one named Emit said otherwise. Does any of these seem acceptable to you? ANY of these?

When we arrived in DC we told Condor that the complex we were moving into had restrictions for when trucks could be on the premises, 8 a.m. - 5 p.m. Of course, the same moving team was late...AGAIN. Additionally, the complex restricted the size of the truck which meant that the movers needed to bring a large truck and park it outside the complex and transfer the load to a smaller truck. All of this was made clear far in advance and we were told that it wasn't uncommon in the DC area. Since the movers arrived late, everything was unorganized. That coupled with the fact that the movers themselves were unprofessional and subpar made for a disaster.

Once the movers emptied the first load, we were told that they were going back for the second. An hour and a half and they still weren't back. My husband drove out to the truck to find the movers sitting and laughing in the truck. And by the way, it was now past 3:30 p.m. To make matters worse, the movers showed little to no care with our items. I walked out and actually saw one of them throw a box marked "FRAGILE" off of the truck. When he saw me he tried to play it off but by then we were beyond frustrated. And to add insult to injury, I was just informed that the over $2,000 of damage caused by these shady movers has all been denied for various reasons. We will most certainly be filing a grievance with the BBB and whomever else we can find. But if my review can spare someone else the time loss, financial loss, and frustration then I will be happy.

I felt as this was some sort of scam to get more money for himself and/or his crew (The fact that they only take cash payments would certainly facilitate such a possibility). All my stuff was then handled very poorly and thrown, stacked and smashed around. Both of my bicycles suffered damage, one with a severely bent tire rim and the other with a broken headlight and fairings. Most of my boxes were severely crushed. All of my items did arrive, but it took me insisting on getting itemized accounting from the delivery folks who also stacked and smashed things around in a uncaring fashion.

In addition to the damage to both bicycles, there were several items completely broken in the smashed boxes. Our mattress (which I had covered in a thick protective cover bought at U-haul) arrived with a large portion of the covering torn and black grease marks on the exposed areas. Luckily, a lot of our items were not breakables so the damage potential was minimized. I pointed some of these problems to the delivery person (who was more concerned about getting paid upfront, before me even seeing my items, than caring anything about my goods) who then stated that any damages are subject to the deductible $500, and I would need to call to get them taken care of.

Overall, disgusted with the quality of service and expecting a battle to get even a penny back (my assumption), I decided to count this as an unfortunate lesson learned and not bother calling in to try and get any restitution for damages. From a customer perspective, while it's nice to hear all the fluffy promises upfront, my top Key Performance Indicator is how well my belongings are being handled and cared for along the way and in this particular area, my one time experience would grade Condor Moving as a complete failure never to be recommended or used again.

The team to move me out of TX was awesome and friendly, fast and helpful. Yes they were a little late but let me know they would be (traffic leaving Dallas and they had to get to San Antonio - not a short drive). The team delivering in CA were respectful, quick and friendly. They were on time and called a couple times to verify.

Sal was great to work with and dealt with my craziness well. To be honest I picked Condor as the lesser of the evils in regard to reviews and because Sal DID NOT call me every day, multiple times per day when I was insanely busy - other companies made me feel harassed. He listened when I wanted to change the weight and explained things to me.

I also liked that Condor went by weight and not cubic feet... That to me is easier to prove because weight does not change by how it is put in the truck or leaving items in or removing them from dressers etc.

Yes I was charged for a few more boxes than I originally purchased (I had them provide mattress boxes and 2 mirror boxes for large mirrors) but it was explained to me that the desk top was glass so they were required to pack it separate and not ship as the intact desk... Ok I can deal with the extra $200 (I do think the boxes are too much $ but nothing I can do).

Also I am missing 1 box. It has some low value items but sentimental ones. I have started looking into how to find it, if possible. However I feel 1 box isn't bad... I have lost more. In short - I would use them again and recommend them as honest and reliable.

They dropped the insert for my formal dining room table, they scratched furniture, and when unpacking boxes I found items broken. I suspect this was due to them placing large furniture items on the boxes. Because of limited space on the truck - they had to make 2 trips and were going to charge me for the second trip. I complained and spoke with a supervisor who waved the 2nd trip charge. I found out from a worker the reason for the other client’s furniture being placed on the truck was a favor to the owner.

I received a confirmation email from Maro ** order # ** - he was very professional when booking my move. Because of his professionalism and courtesy, I thought this would be an exceptional move experience, but in fact in turned into a nightmare. When I called the customer service rep, I was told at least they didn't cancel my move all together. That comment is insensitive and horrible customer service. I will never use this company again and will tell everyone about my experience.

We were shocked when a 26-foot truck showed up at our door. This truck would go and unload our belongings to another facility where they would be unloaded and then reloaded onto the 18-wheeler heading out to Oregon. We were never told that this would happen. We wouldn't have agreed to having our belongings switched from truck to truck. The guy that arrived with the small truck (and his crew) has so far been the only people at Condor Moving Systems to follow through on their promises. My fiancé called Condor Moving Systems nearly every day to check on the status of the truck because they would not call us with updates. Every day, she got a different ETA on when our belongings would be put on the truck for Oregon. After several days, we were told that Condor Moving Systems would be sending our belongings on an 18-wheeler all to themselves. Our belongings wouldn't have to share the 18-wheeler with anybody else's belongings.

A few days after pickup, we received a call from Condor stating that we owed them more money because our load weighed more than they had estimated. This left both of us scratching our heads. We had already given them a complete list of what they would be picking up. We even called them back several times to edit the list because we sold some things before we moved. We reviewed the list and respective weights prior to pickup and we quickly noticed that almost every item was logged as weighing more than it actually does. We were satisfied because that meant that we were covered because many of the items weighed nowhere near what they had estimated. This was good. It was determined by Condor that we should have about 80 boxes, aside from all the furniture and other items already on the roster. When it was all said and done, we ended up with about 136 boxes. We were told that this is where the extra weight came from and that Condor's shipping software has built in weight for items and box size.

What is an average box? Well, let’s go back to grade school for a simple refresher in mathematics: 136 boxes minus 80 boxes leaves 56 boxes. Take the amount we were overcharged (approximately $2,500) and divide by 56. This gives you a weight of about 46 pounds per box over. Having previously owned a swimming pool, I am all too familiar with what 50 pounds feels like because that is exactly what a canister of chlorine weighs. These boxes did not weigh 46 pounds each. Did we have other items? Of course, we did. In fact, we had a total of about 205 pieces total, 136 were boxes, and most of the rest was what they gave us an estimate for prior. There were other lightweight items as well. Such as plastic vanity waste baskets, two aluminum ladders, ice chest, etc. The majority of the weight was predetermined. Mario gave us a maximum monetary figure that we were told would be the absolute worst case scenario. This far exceeded that. It became clear that Condor was out to cheat us and having read other reviews about this company, our suspicions were validated.

It seems this bait and switch scam has been in practice for quite some time at Condor, all the way back to 2009 to be exact. The common denominator in almost every complaint is this scam. They are nice and friendly up front, give you a quote based on your inventory, and even give you a maximum amount as a worst case scenario. The scam comes in to play when they give you a lowball estimate to get you to commit and call after they have your goods stating that you owe more money because they lowballed the estimate to hook you. If there were just a few isolated claims, I could see where there may have been bad communication or a misunderstanding. However, there are a multitude (many, many) of complaints about this company all over the web and nearly all of them involve complaints about this scam. You also find out after the fact that your belongings are not insured if you pack them yourself.

We were told that we could be present during the weighing of the truck. What they do not tell you is that your belongings are on the same 53 trailer as the belongings of four other poor cheated souls in other locations. So, it is impossible to know what your section of the load weighs unless you unload the entire truck, leave and weigh it, and then come back and reload and go weigh again. The driver that delivered stated that he was not told to weigh the truck before coming to deliver. Since they arrived after dark, there was no place to take it to get it weighed. He also would not take a cashier's check. This after Nisrine stated very clearly that she called and told him to accept it. So, the driver refused to unload our belongings because it would get him in trouble with his boss, neither of which is employed by Condor. At this point, we were at our wit's end. We were so sick of having to continually re-live this ongoing nightmare with this company.

After about an hour of trying to reach someone at Condor, we finally just left a message. Jessie called back and asked to speak to the driver. Twenty minutes later, we were back on track. The driver insisted that Nisrine had not called him with instructions to take the check. Someone lied. The driver showed us his call history and guess what? There were no calls from any Arlington based numbers. The drivers also come unequipped. No tools, nothing. They wanted to borrow our tools to do their job. I told them they were out of luck because my tools were packed on the truck. After getting the truck unloaded and furniture assembled, the driver insisted that we sign off on the paperwork even though boxes were missing. He said if we did not, he would get in trouble with his boss. We signed it, but we also got a signed affidavit from him stating exactly what happened.

We mentioned in conversation to the driver what Condor had done to us in regard to the overweight boxes. He made the comment that our items were light in weight and weighed nowhere near 46 lbs. per unit. He also stated that he and his assistant were horrified as they witnessed the way in which Condor employees loaded the truck. They could not believe what they were seeing, throwing boxes and stacking light boxes under heavier boxes which led to a lot of our damage. Aside from the boxes, we were also missing a 20 foot extension ladder and a professional grade aluminum dolly that I used in my previous line of work. The drivers finally left our house at 2am exhausted, as were we.

When my fiancé contacted Condor about the missing items, she talked to Nisrine. Nisrine promised us reimbursement outside of their third party claim office for the ladder and dolly because of all the grief we had been through at this point. As of today, all we have received is the money for the ladder. I talked to a guy at Condor about the dolly. He was very condescending and insinuated that I had picked out this particular dolly because it was one of the upper end dollies and was more expensive. He said it seemed odd that I picked out such an expensive one to be reimbursed for. I could not believe the audacity in this statement! I told him that the dolly costs less now than when I bought it years ago.

So, if my intention was to cheat him, I would have claimed what I paid for it, not what it is selling for now. He tried to lowball me citing depreciation issues. What does depreciation have to do with them losing my dolly? He also stated that he might get in trouble if he paid me the full amount. He stated that he would look into it further and call me back. Two weeks passed and you know what? No one ever called, as has become expected at this point. I emailed Nisrine because no one wants to talk and asked her about the status of my dolly because the guy never called me back. She emailed back and stated she would have to inquire about it.

After not hearing back from her, I emailed again the next day to which she replied, "After speaking with Emit, you need to go ahead and send a claim for the dolly with items that your fiancé had said she was filing a claim for." I could not believe what I was reading! We do not have a problem filing a claim for all the items that your people damaged or even the items in the boxes that are still missing. Our problem is that this woman promised us reimbursement and has failed to follow through. So, yet another empty promise. You know what? You should not have misplaced it! While we are on the subject, how does someone misplace a 20-foot extension ladder and a 4-foot tall aluminum dolly? In retrospect, after reading a multitude of negative reviews, it seems that my ladder was not the first ladder that got misplaced. Bicycles seem to mysteriously disappear with this company as well. I strongly urge any prospective customers to read reviews for Condor Moving Systems before committing. It is absolutely appalling reading about the horrible things this company has done to its customers!

I really wish we had done better research and had seen all the horrible reviews before we committed to use this company. We both regret using them now. There is a reason why this company does not have a BBB (Better Business Bureau) logo on their website. They have not earned it. I urge you to go and read the complaints there. Their stories are nearly identical to ours.

The gentleman who was the driver at the time of delivery was not a Condor employee and worked for All You Can Move, which was who the truck was rented to as I took pictures of the truck and DOT registration. They showed up to deliver our belongings 7 hours late. I was contacted by them to say between 9 am and 12 pm and they showed up at 7 pm due to mechanical problems with the rented truck. They did keep us informed during this time delay, though. When they finally did arrive, the truck did not have a power lift as promised and some of our boxes were crushed and mangled along with plastic tubs busted out from excess weight applied on them. One chair had a leg completely broken off and there were rollers missing off of others. Computer hutch has a missing bottom railing and will not be set level. Workout equipment plastic covers were cracked or missing and there were other various nicks and dings on the furniture. The bottom line is that the items were not taken care of.

Four of our boxes did not even make it and were lost. When these boxes were not accounted for after checking off each box unloaded from the inventory sheet they provided and made while loading up the 18-wheeler, the reply from the driver/person in charge was, "Well, only losing 4 out of 182 isn't too bad, is it?" The contract was to deliver all of our belongings, not some of them. The driver wanted us to sign off on the paperwork, even though the four boxes were nowhere to be found. We refused. The person in charge at corporate, Amit **, is condescending and said, “Everything that occurs is your fault because you did not call him and not because his crew/team did not perform well.” They even mislead the moving team they hired in NV and told them the load weighed less than it did. What was supposed to be a positive experience was made into a nightmare by Condor. The team of Amit, Jesse and JR at Condor, is professional at lying, deceiving and misleading, but surely not at moving.

The team was courteous and competent. My things arrived at the destination "on time," the exact day they were scheduled and again the team (a different team) unloaded and was most courteous and competent. The move went off without a hitch. The price was as promised. The communication was excellent and the things arrived unbroken. I have never give an internet review before but after seeing many negative things, I am happy to report a positive experience. On a scale of 1-10, I give Condor a 10!

I spoke with Mario at Condor Moving Systems. He outlined to me what his company had to offer and gave me an estimate of roughly $3532.42 for the move and additional insurance. He also said that when the moving truck arrived, they would have paperwork for me to fill out to receive a $500 gas card. The estimate he gave me, the services they offered, and the $500 gas card appealed to me. I asked him how long it would take my belongings to get to my new house after being picked up at my old house. Mario told me that it would take between 3-10 days but that he'd never seen it take 10 days before.

I specifically told Mario that I had heard that some moving companies will ferry their customer's belongings to a facility where they will be loaded onto another truck to be taken to their destination. I did not want my belongings to be switched from truck to truck. Mario told me that they don't ferry and that the 18 wheeler that showed up at my door would be the same truck that would carry my belongings to California. I continued calling moving companies and getting estimates but I kept Condor Moving Systems in my mind as a good option.

Finally, after comparing what all of the different moving companies had to offer and calling and re-calling companies, I decided to go with Condor Moving Systems. That decision has proven to be the worst one I've made all year. The moving truck arrived around lunchtime on the day of our move, 11/16. We were fine with the time it arrived at but what bothered us was the size of the truck. Mario had specifically asked us if they would be able to park an 18 wheeler outside of our house. I said, "Yes." That question led me to believe that an 18 wheeler would be showing up at my door. We were shocked when a 26 foot truck showed up at our door. We realized immediately (and later had our realization confirmed by the leader of the moving crew) that this would not be the truck that would be carrying our belongings to California. This truck would ferry our belongings to another facility where they would be unloaded and then reloaded onto the 18 wheeler heading out to California.

We were never told that this would happen. I wouldn't have agreed to having my belongings switched from truck to truck. We were in a pinch at that point because we had to be out of the house that day and in California within 3 days. We reluctantly agreed to let the moving crew load up our belongings. The leader of the moving crew was named Mario (not to be confused with the salesperson named Mario). Mario and his crew have so far been the only people at Condor Moving Systems to follow through on their promises. I was skeptical but Mario said that he and his crew could get all of our belongings into the back of the truck. He mostly did.

At one point, he realized that we were running out of room and I had to pick through some items and determine which ones had to be left behind. Mario and his crew were professional and extremely good at their job. Mario handed me many pieces of paperwork while his crew was loading. Two of the items really bother me. The first item was the paperwork for the gas card. I'll speak more on this later. The second item was the contract. Many of my upcoming complaints, I am sure the company can refute with the it's in the contract excuse. However presenting the contract to the customer to read and sign during the actual move is bad form. I admittedly didn't read the contract as closely as I should have; I had a move in progress. Mario told me that the next day, I would hear from the dispatcher.

I heard from Rhonda, the dispatcher, the next day and she gave me shocking news. She told me that they would not have my belongings loaded on the truck and on the road until Monday, 11/22/2010. I was shocked and angry at the news. I asked her why it was going to take so long to get the truck on the road. She reminded me that legally they have 10 days from my first available date to deliver my belongings. As listed on the contract, my first available date was 11/17. I gave them that date because I thought that the truck would leave straight from my house in Texas and that we would have to race it to California. I thought we'd be on the road simultaneously. If I'd known that Condor Moving Systems wasn't intending to hit the road until AFTER the first available date, I would have given them 11/16 as my first available date and FLOWN out to California.

My family and I arrived at our new house in California on 11/20. I called Condor Moving Systems on 11/22 to verify that my belongings were on the road. Rhonda told me that they are still waiting for the truck that will be carrying my belongings to California to arrive. She said it would be another day or two. I was concerned and told Rhonda, "But you legally have ten days to get my belongings to me. 11/26 is the tenth day." At that point, Rhonda dropped another bomb on me. She told me that they had 10 BUSINESS days. Not once did anybody mention the term BUSINESS days. I'm a lay person. I have no idea how the moving industry works. All I know is that I see 18 wheelers on the road every day of the week. How am I supposed to know that Condor's trucks take the weekend off?

I called Condor Moving Systems nearly every day to check on the status of the truck. Every day I got a different estimate on when our belongings would be put on the truck for California. After several days, Rhonda told us that Condor Moving Systems would be sending our belongings on an 18 wheeler all to themselves. Our belongings wouldn't have to share the 18 wheeler with anybody else's belongings. Although I was thankful to hear that, it didn't change the fact that my wife and I and our three young daughters (6 years old, 4 years old, and 6 months old) were sleeping on borrowed air mattresses, with borrowed sleeping bags, and sitting on borrowed lawn chairs. We had no furniture, no toys for the children, not much of anything. The only thing we had an abundance of was time and frustration.

I called Condor Moving Systems on Friday, 11/26, and Rhonda told me that they have a truck coming in and that it would arrive on Monday, 11/29, pick up our belongings and leave on Monday, 11/29. I called Condor Moving Systems on Monday, 11/29, and Rhonda told me that there was a delay but that the truck would definitely arrive the next day, 11/30 and definitely leave that same day to bring our belongings out to California. I called Condor Moving Systems on Tuesday, 11/30. This time a different woman answered the phone. I asked her if our belongings were still on schedule to go out that day (11/30). She said, "No."

I, understandably, got an upset tone to my voice as I demanded to know why. She said, "I'm just an account, sir, but we legally have ten days to deliver your belongings." I became really angry and told her to have Rhonda call me back. After waiting over an hour, I called Condor Moving Systems back and spoke with Rhonda. I asked her for a status on my belongings. She said the truck will be here tomorrow. I said, "And it will be leaving tomorrow with my belongings?" She said, "Yes." I asked her why the account that answered the phone before said that my belonging would not be leaving tomorrow. Rhonda said, "Hold on a minute. Let me call dispatch." When Rhonda got back on the line, she said that there was a problem with the truck. A replacement truck would arrive on Friday, 12/3 and would leave with my belongings for California the same day.

Rhonda then recommended that I hold on to all of my receipts (including the one I receive after my belongings arrive) because Condor Moving Systems will reimburse me $15 a day for every day my belongings are late. I was so angry and offended that Condor Moving Systems thinks that $15 a day is fair recompense for all of the trouble they have caused us that it took me a moment to find words to say. Noticing my delay in speaking, Rhonda said, "Some customers have complained that $15 a day isn't much, but it's better than nothing, right?"

I said goodbye to Rhonda but before I hung up I asked for her last name. She asked why. I told her that I am drafting a document detailing my experiences with Condor Moving Systems and that I need her name for it. She said that I could have it as long as I don't put her last name on the internet. I told her that I would not put her last name on the internet. My intent is to send this document directly to the BBB, the state authorities, the ICC, Household Carriers Bureau, DOT (both Federal and State), and to other regulating bodies in the moving industry. I plan on posting this document on the internet, as well, but I will remove Rhonda's last name when I do.

At this point, I stopped dealing with Rhonda . I would only deal with the owner of the company. The owner of the company, a Mr. Amit ***, initially was very helpful but it became quickly clear that that he was lying to us just like everybody else in his company. On 12/2, I spoke with Amit *** and he told me that the truck with our belongings would be leaving that day. It had to drop off one person's belongings in NM and then would come to us. On 12/3, I called Mr. *** and he told me that the driver was in NM and would drop off the other people's belongings that day and then continue on to California.

We got a call in the evening of 12/5 from the driver of the truck. He said that he would be at our house in the morning of the next day. He arrived on 12/6 in the morning. As he was unloading our belongings, he turned to me and said, "You're not going to believe when I left Texas." I asked him when. He said that he'd left Texas the afternoon before and had driven through the night to reach us. I said, "What about your delivery in NM yesterday?" He said, "There was no delivery in NM. Look at my truck. It's still full. Yours are the first things to be unloaded." Amit *** had lied to us just like his employees. He made up a drop off in NM that didn't exist. He even told us the truck was on the road with our belongings to California when it obviously was not.

Our belongings were picked up on 11/6 and finally arrived on 12/6. Condor Moving Systems had our belongings for 20 days before finally delivering them to our new house in California. Shortly after delivery, we noticed that several of our belongings showed up damaged. Including two end tables and a desk. Mr. *** offered to assist us in getting these items repaired but after the experience we'd had with he and his company, we didn't trust him to make good on his offer. Shortly after that, we also noticed damage to my tool chest, our fine silver, and miscellaneous other items.

Lastly, let me address my issues with the $500 gas card. A few days ago, I looked at the paperwork for the $500 gas card and realized that it was not what Condor Moving Systems alleged it to be. The paperwork made it clear that I was signing up for a promotion to receive $250 worth of gas and $250 worth of groceries. I was fine with that; whether I spend my money on food or gas, it still comes out of my pocket. What I have a problem with is that it costs $36 to register for the program, $18 for the groceries and $18 for the gas. That means that instead of the $500 of gas that Mario promised me, I get $464 of gas and groceries. I lose $36.

If Condor Moving Systems had dealt openly and fairly with me from the beginning, I wouldn't even have bothered being angry over losing the $36. I would have shrugged it off. But this is just characteristic of how deceptively this company does business. That is my main complaint with Condor Moving Systems. Yes, I am very upset that it took so long for my belongings to arrive but I am mostly upset about their deceptive business practices. They're the professionals, I'm the layperson. They need to explain things to me better up front and not focus only on getting the sale.

1. If you ferry your customers belongings in a smaller truck to a facility where they get picked up by a bigger truck, then say that. When you say, "Can an 18 wheeler fit in front of your house? Is it legal for us to bring one to your house?" You make the customer think that an 18 wheeler will be arriving at their door. Your customers expect that if their belongings are picked up in an 18 wheeler, the driver will be hitting the road for their new residence right after pick up. If the customer thinks that the 18 wheeler will be hitting the road for the new residence immediately after pick up, then you are giving your customer a false understanding of how soon their belongings will be delivered.

2. Business Days! Use that term. If you expect to deliver a customer's belongings within 3 to 10 business days, then say 3 to 10 business days. Don't say 3 to 10 days. It might not seem that way to you but to the person sitting in an empty house waiting for their belongings, there is a huge difference between days and business days.

3. Honesty If they had honestly and proactively dealing with the problems caused by their company, this would have kept this situation from getting to where we are now.

Do not use Condor Moving Systems. Even if you can afford the delay in delivery or the constant cost increases that get added (yes, they will nickel and dime you, too). Do not give them the satisfaction of your business. Not deserved. I feel like my belongings are being held hostage. If I could afford a different company to go over to Condor Moving systems to get my stuff, I would. The consequences are additional cost for purchase of temporary bed, bowls, plates, chairs and laundry mat. The unbelievable inconvenience for not having my belongings cannot be expressed in words. Just imagine not having your bed, furniture, washer/dryer, fridge, a selection of clothes for what has been 2 weeks and appears to be a month.

On the day of pickup, it was a Chicago company that showed up. The guys showed the paperwork from Condor and said they were just holding it (in Chicago) for pickup. They did the pickup based on their paperwork. At the end of pickup, my new iPhone went missing. I had taken it into a 2nd bedroom calling my husband for tools (they didn’t bring any) because I could not find an allen wrench so he told me to check front hall closet and he would try to get there but was far away. They took some sockets and screw drivers from the tool box and said they could do it so I went to see and then went to call my husband back and the phone was gone. That was at the end of the move and I tried to have them call it but it went right to voice mail. The phone was new and I didn’t realize that the only way for it to go to voice mail was to be shut off and shutting off is not one button...They said they called and reported it to the office but that they had to go and the office said to just go file a police report and they would handle it.

I went right over and filed the report then called both companies and was told you can only file one claim and I should wait to see how the move went. I continued to call and ask for someone to acknowledge the move was done by someone else who gave me no info on their company. He said best price was the way to go. I had him sign to witness condition of goods, all furniture are broken or damaged and some are non-repairable. I’m still being given the runaround on all issues. The fact that we had to shuttle everything ourselves even though I asked for weight (that never happened) and the condition of everything was unbelievable and we had 4 missing boxes I need answers and help for, I feel like this has been unlawful. I could have done PODS if I wanted to move everything in, but there was that promise if I signed up with Condor that this is what they would do…My son hurt his back but that probably won’t be covered. However, if the shuttle had been provided it wouldn’t have happened? I also paid $350 for help in moving up the hill.

I arrived in Round Rock on 7/20/09. I called Condor Moving Systems that morning to let them know that I had arrived, and if they wanted to deliver my belongings earlier than the date on my packet, that was fine. Rhonda, the customer service rep, replied saying that she hadn't spoken with the driver yet, so she was going to call him and call me back. She didn't call me back. I called the next day and she said the same thing that she was going to locate the driver and call me back. I didn't hear from her again.

I called every day for a week. She couldn't tell me where my things were or when I could expect them. At this point, I began to feel like I was being blown off and they were playing games. As the weekend came and went, I continued to call and inquire about my furniture. On 7/28/09, I called to find out if Rhonda knew where my things were yet. She still had no information on my furniture. I told her that I was leaving for vacation. Therefore, they would need to hold my furniture in their storage until August 12th, which they offer free storage for 30 days. She then said that was going to be fine and she would make note of it.

Rhonda called the next day to tell me that the driver was trying to deliver on the 1st or 2nd. I explained to her that I was already scheduled to leave on the morning of the 1st and that wasn't going to work. I’d be available on August 12th. She called back on 7/31/09 to say that we needed to pay $565.25 over the phone by credit card, which we weren't supposed to pay the full balance until the furniture was delivered. So, we paid that. Then, she told us that instead owing $800 at the time of delivery, we now owed $1,174.00.

Every time I talk to Rhonda my price changes, it keeps going higher. The driver claimed he tried to deliver us but couldn't, so he had to take the shipment off the truck and put it back on, which the driver told the supervisor at Condor Moving Systems that he had spoken with me, which was a lie. I hadn't spoken with anyone from that company but Mario and Rhonda, since I have been here in Round Rock. I have asked to speak with a supervisor several times now, but every time I ask they are unavailable or in a meeting.

My husband spoke with someone that said they were a supervisor named Emitt on Friday, August 7. The supervisor told my husband that he would look into the matter and call him back that same day. It is now Tuesday, August 11, and he still has not called my husband back. The only thing we are asking is for Condor Moving Systems to waive the $300 redelivery fee. We have no problem paying the $800 that we owe. My quote went from $1391.00 to $2074.00. That is inaccurate. I just would like to get this situation resolved and have my furniture delivered. I have had to spend money on things like air mattresses and other supplies because they couldn't tell me when I could expect to get my beds and things.

It is extremely unfortunate that a single girl who lives alone and was relying on a company's services was left with no assistance. I booked this company a month in advance so something such as this would not happen. It is definitely worth it to pay a little more money and actually work with a professional and reliable company.