Condor Moving Systems Reviews

2. Once the drivers showed up, they informed me there would be a $50 charge to wrap the TV (Not Disclosed by Dusti **). They also said it could up to 10 days to deliver my belongings (Not Disclosed by Dusti **). In fact, I had to use additional funds trying to make it thru the next 6 days waiting on my stuff. 3. Upon arrival the delivery guy tells me there will be $75 dollars due up front for EVERY 7 steps after the first 7 steps before I could receive my belongings (Not Disclosed by Dusti **). Well unfortunately for me, I had 16 little steps. I also noticed my bed frame was missing a few screws. (More money for me to spend) They also DID NOT reassemble anything. Another lie from Dusti **

4. When I called Customer Service, I was told "Well you should've read your contract". Guess what, I'm in sales, and even I HAVE TO READ important legal disclosures. 5. This company will give you a decent rate then use predatory tactics to make up for it. Bottom line, do it yourself, or pay a little more for better service. And make sure you read all 15 pages of your contract.

We brought this up with the office and they stated that we were charged for the actual hours used. We have email, text, phone calls and video from our security system that shows we were overcharged labor hours. This has been brought to Condor’s attention and they have been argumentative, unprofessional and disrespectful to my wife and myself. We have been blamed every step of the way and Condor has not taken any ownership of their errors. They have blatantly overcharged us and their reasoning has been they used more people to complete the move.

Even being charged the rates for more people, we would still be overcharged. We have asked twice for documents or video to support their claim of the hours used and they will not provide. They continue to argue and take zero accountability. This is part of the last email we received, “…I’m really not sure what is it you don’t understand or what are you upset about the job was done and done well.” We were overcharged, the move was two days late, walls/door trim scuffed/damaged and items dropped during loading/unloading.

This not a job “…done and done well.” Item are broken but will receive the usual regurgitation of their claim policy. The paperwork was asked to be completed before the move was compete which makes it difficult to notate anything that happens during the move. We also received someone else’s items. This concerns us on how our items were stored. We asked for an explanation but never received one. Horrible experience and we regret hiring this company.

The delivery is even a bigger nightmare. We decided to just have it delivered to a friend's garage that is not being used. They set up the delivery for a Friday, then Friday morning they call to say they couldn't get it on the truck so a new date would be set up. They set it up for the following Thursday, then on Thursday morning I get a text saying sorry it would be delayed by a day because they ran into an issue. Now they text me Thursday night to tell me to rent a u-haul to meet him at his location tomorrow because the road he was looking at will not allow a semi-truck. I had to show him there is another way to the house, like he can't read a map. No telling if he will be there in the morning or if my goods will be in good shape. DO NOT use this company if you value your stuff and your sanity.

At unloading the 3rd party driver and unloaders witnessed breakage of many of my items (TV stand, King Size Bed damage, kitchenware, sofa damage) and recorded on the receipt. I also took photos to submit a claim. Here is the response to the claim: "Based on the information provided in this claim and the reasons listed below, we can find no liability on behalf of the carrier and we must recommend to your moving company that no compensation be provided at this time. Due to its fragile nature, carrier accepts no liability for damages to furniture constructed of pressed wood/particle board or other manufactured wood products."

Following the move, my belongings sat untouched in my storage units. I intentionally opened my boxes at the storage unit prior to relocating them to their permanent destination in order to properly evaluate the condition of my possessions which had been poorly unloaded & atrociously arranged by Condor - heavy furniture, boxes on top of & smashing "Fragile" boxes. At this time, I discovered the extent to which my belongings and valuables were mishandled while in Condor's care.

$18,000 dollars later, 1/3 of my boxes were rifled through, numerous belongings and valuables were broken while in Condor's possession - either in transit or upon unloading and/or loading. Although very fragile belongings were meticulously wrapped by myself with excess packing paper, bubble wrap, and shrink wrap layers upon layers and explicitly labeled, "Fragile," to ensure their protection and safety while en route, countless of these irreplaceable valuables returned in shambles. Numerous items missing from my inventory all together.

Some of my wrapped and non-wrapped items were packed by Condor themselves due to time constraints. They boxed up extremely fragile items (i.e. crystal, glassware) alongside heavy tools and outdoor equipment - returned broken into pieces. I received boxes which don't even belong to me - I'm assuming a stranger has at least a box or two of mine. This is only the beginning of the mistreatment and deception.

#5 They mismanaged and miscalculated their time, and left my home in San Antonio on the first evening of the first day of moving (halfway through) with a partially loaded truck (2/3rds full) and did not return until two days later to complete the move. They left with my possessions, traveled to Dallas overnight where they evidently unloaded my possessions into a warehouse. This was my first cause for concern, as it didn't seem logical to not return the following morning with the same truck to collect and load my possessions...

I could go on, but not enough room. My advice, take your hard-earned money elsewhere and protect yourself & your valuables by choosing a moving company with a good reputation and positive reviews. I was remiss not to investigate Condor. Many of the negative reviews which they have received express similar experiences and complaints. Condor's egregious performance during our transaction and throughout our interstate move was nothing short of fraudulent and unethical rife with deception and disrespect.

At our destination, there was only one person, the driver, to unload, which was until at least midnight with us helping him. He was very rude, insulted us, and became very hostile when we inquired about filing a claim for several damaged furniture items that we saw upon arrival. When we opened boxes, breakables had been stacked upon each other and every box was a mess as a result of the "packing" so more than 200 items were damaged or broken. We also discovered that a huge portion of our boxes were missing as well as pieces of our furniture and other larger items. We also received someone else's box. We could never get a straight answer and no one returned calls. We never got the remainder of our items. We filed a claim and it was denied. I am still traumatized by this nightmare move.

The team was polite, respectful in conversation as well as with my things, and extremely helpful. The team as a whole was very impressive and I cannot thank them enough. They happened to be moving us on one of the coldest days of winter thus far and still got the job done in the time period promised. I was happy to have them working with me - all of my belongings made it safely and I would definitely use them again in the future.

All I can say is this: Don’t be afraid to talk to them! The man at the front office was more than happy to walk me through their pricing and contracts, and everything made total sense after working through it. The movers were right on-time and properly prepared, and everything got packed up a smidge faster than they predicted. I was worried about moving my entire life halfway across the country, but seeing the care they put into their craft really made me feel better about the entire situation.

When we got to Boston they were just as helpful unpacking, and they had nothing but nice things to say about our new digs, which wasn’t required but sure did feel nice! They were courteous, professional, timely, and ahead of schedule, which is always a plus. If you need to do a massive move in or around Texas, you need to talk to Condor! I’d hire them again if I had to move again. (Fingers crossed, I won’t have to move again anytime soon!)

Finally when they came with my stuff, most of the boxes looked like they had been smashed. It looked like the truck had flipped over a couple of times on its way! My TV screen was completely cracked, they left permanent damage to the couch and broke a bookshelf. Now I'm dealing with a 3rd party they use for claims, don't expect to get a single cent. PLEASE RESEARCH OTHER COMPANIES, they're all movers, and inherently have the power over you once they have your stuff, but DON'T USE CONDOR if you want your stuff intact and on time.

To be clear, upon pick up, they were incorrect on the information they gave us about the new charges. They never acknowledged their error and the confusion it caused. Then they said we could make a payment, but delayed and ignored calls until finally they told us we couldn't pay or make a payment with credit card. They tied our hands and left us stranded. Condor Moving Systems staff is rude and unprofessional. I would add lazy and incompetent. Do not use Condor. Thankfully I'm able to leave a 0 star review. The staff doesn't deserve even 1/4 of a star. The movers were pleasant enough, but the actual company - admin, accounting, sales - the entire team is horrible.

Meanwhile, we are in our new home in our new state with NOTHING - with our two young children. No cookware, no beds, no towels, no lunchboxes for school, no school clothes, etc. THEN we were told (by the driver) that he would be even more late because he was delivering other things to other people in other states. Probably with our stuff on the back. THEN I was told that the truck was broken down still. The stories did not add up and Condor continued offering false promises and apologies and excuses. NOW, the delivery driver is refusing to give me ANY updates as to the whereabouts of our things or even a possible delivery date. No responses from Condor. No answers. Just excuses.

This has been such a nightmare and has put such a stain on this entire move. I have no idea if we will ever see our things again. Some of my items belong to my late husband who died in the line of duty. I had planned to pass them down to our son. Now I may never have the chance. Think twice before you hire this moving company. LOOK AT EVERY WORD IN THE CONTRACT.

In calling your office on Monday August 14, 2017 I was informed by Jesse ** that if I filed a complaint or notified any official department that my claim would not be reviewed. Your salesperson, Mario **, was never upfront regarding our move leaving us stranded at my home in Dallas after home was sold and papers were signed. All directions given to us were followed to the letter. When stranded your foreman Amit ** was rude and discourteous not only to me but also my daughter, hanging up on us twice. We were then referred to Maj ** who showed no compassion for our situation, and unconcerned not showing customer service to be her priority.

Movers used so much tape on our possessions even items that were already plastic wrapped. Driver wasn’t told we were to get FREE mattress boxes; his handwriting on the bill of lading was unreadable but we were glad that things were starting to move. We were so glad we gave the driver our refrigerator and paid each guy $20.00 each. Your company was so misrepresented that we were unaware that our furniture was being moved by several people, into several trucks, wrapped and unwrapped. I believe that is called BROKERS. Once the driver arrived ALONE in a United Van Lines Truck USDOT **, Daniel Phone ** refused to drive into the apartment complex; having picture evidence that he could; we were scrammed out of an additional $750.00. The driver then began to break a few more Federal Regulations according to their website:

1. Had my children off-loading furniture into the smaller truck, and then off-loading it again into my apartment. While doing this the driver dropped several items off the truck. 2. Forced me to sign the bill of lading before truck was unloading, thus holding all of my possessions hostage, until I signed and paid him. 3. Hired people off Craigslist who were unlicensed and inexperienced in moving and not bonded to offload my possessions, he even recruited the neighbor that we refused to have him help because he was stoned. 4. Never took inventory of the items on bill of lading thus not noticing that two of the boxes were not ours and two of ours were missing, along with a two wheel dolly (text messages from Daniel showing that he was aware of items missing).

5. Failed to give copy of weight receipt for additional fees charged. 6. Tried to use a hammer to fix my daughter’s broken TV stand that was scratched, bent and broken while in the possession of Condor. According to our estimate for the repairs all the damage was done while the TV stand was unwrapped and in your custody. There were few boxes that were not damaged in some way by the moving process.

In adhering to all Condor’s rules and regulations before, during and after, a claim was filed resulting in an unreasonable recommendation per your AMSA certified claims adjusters was received. We have video proof of all items that were loading onto Condor’s truck in front of our home. We documented, have evidence, provided receipts of missing, broken items and purchased estimates. Your company has also failed to abide by the American Moving and Storage Association code of ethics, as well as failed the review of professional business standards and should not be recognized as a quality moving company. Another unsatisfied customer.

What Condor failed to mention is that I will be receiving my stuff from RYDER (not Condor) rental truck and instead of 2 or 3 movers, I get only ONE mover who is a SUBCONTRACTOR who bought some sort of boxer dog. My mother told Condor not to send movers that are smokers or have close contact with animals, because she has severe allergies. When I asked a mover to leave a dog, he gave me an unprofessional and uncaring attitude.

When my mother asked him if there will be 2nd mover coming to help, a mover said "No, I can do this. I've been doing this for 16 years". Again, with lack of professionalism. When my mom called Condor to complain about having one mover and a dog, a mover walked in and in hostile tone, he said "You better not call the office again." When we asked him for his name, he refuse to answer. When we asked again, he sarcastically said "Michael Jackson". When we asked for 3rd time, he told us "to shut up". He then told me to "shut the ** up and let me do my job."

We told him to place the furniture and stuff in living and dining area as well as telling him to leave enough space so apartment workers can walk in to clean the apartment. Instead, he tried to pile stuff in dining area and when we repeated what we told him while he was using a cardboard cutter to cut tapes, he got upset and point a cutter at my mom and talked her down. When I said "Do not talk to her in that way", he said, "Watch your mouth. What you going to do, boy? Hide behind mommy?" Guess what, Condor? Couple minutes later and after my mom called the office again and told a mover that the furniture should go into living area, he scoffed and disrespected her again. When I said something, he goes "One more time, I will kick your **, boy." I told him that I will report his hostility to his boss.

Your subcontractor made a threat to me. Three times total. Let me emphasize it. I felt scared and angry at this subcontractor of yours with my heart beating almost frantically and that disgusting expression on subcontractor's face. His behavior, his tone, and his body language all screamed hostility. Not only he was hostile, he dropped my laundry dryer too.

Let me summarize this about a mover/subcontractor, Condor. A subcontractor refuse to give us his name. His lack of professionalism. Hostility and no self-control, plus THREE threats to me and my mom with "You better not call office again", "Shut up, I'm going to kick your **", and "One time more, I will kick your **". He dropped my dryer machine on concrete. Furthermore, the three movers back in Texas failed to attach the bolts and screws that some of my furniture need to be assembled. But there's more. The lady named Fey something in Arlington told us that a subcontractor work for Condor while other one named Emit said otherwise. Does any of these seem acceptable to you? ANY of these?

When we arrived in DC we told Condor that the complex we were moving into had restrictions for when trucks could be on the premises, 8 a.m. - 5 p.m. Of course, the same moving team was late...AGAIN. Additionally, the complex restricted the size of the truck which meant that the movers needed to bring a large truck and park it outside the complex and transfer the load to a smaller truck. All of this was made clear far in advance and we were told that it wasn't uncommon in the DC area. Since the movers arrived late, everything was unorganized. That coupled with the fact that the movers themselves were unprofessional and subpar made for a disaster.

Once the movers emptied the first load, we were told that they were going back for the second. An hour and a half and they still weren't back. My husband drove out to the truck to find the movers sitting and laughing in the truck. And by the way, it was now past 3:30 p.m. To make matters worse, the movers showed little to no care with our items. I walked out and actually saw one of them throw a box marked "FRAGILE" off of the truck. When he saw me he tried to play it off but by then we were beyond frustrated. And to add insult to injury, I was just informed that the over $2,000 of damage caused by these shady movers has all been denied for various reasons. We will most certainly be filing a grievance with the BBB and whomever else we can find. But if my review can spare someone else the time loss, financial loss, and frustration then I will be happy.

I felt as this was some sort of scam to get more money for himself and/or his crew (The fact that they only take cash payments would certainly facilitate such a possibility). All my stuff was then handled very poorly and thrown, stacked and smashed around. Both of my bicycles suffered damage, one with a severely bent tire rim and the other with a broken headlight and fairings. Most of my boxes were severely crushed. All of my items did arrive, but it took me insisting on getting itemized accounting from the delivery folks who also stacked and smashed things around in a uncaring fashion.

In addition to the damage to both bicycles, there were several items completely broken in the smashed boxes. Our mattress (which I had covered in a thick protective cover bought at U-haul) arrived with a large portion of the covering torn and black grease marks on the exposed areas. Luckily, a lot of our items were not breakables so the damage potential was minimized. I pointed some of these problems to the delivery person (who was more concerned about getting paid upfront, before me even seeing my items, than caring anything about my goods) who then stated that any damages are subject to the deductible $500, and I would need to call to get them taken care of.

Overall, disgusted with the quality of service and expecting a battle to get even a penny back (my assumption), I decided to count this as an unfortunate lesson learned and not bother calling in to try and get any restitution for damages. From a customer perspective, while it's nice to hear all the fluffy promises upfront, my top Key Performance Indicator is how well my belongings are being handled and cared for along the way and in this particular area, my one time experience would grade Condor Moving as a complete failure never to be recommended or used again.

The team to move me out of TX was awesome and friendly, fast and helpful. Yes they were a little late but let me know they would be (traffic leaving Dallas and they had to get to San Antonio - not a short drive). The team delivering in CA were respectful, quick and friendly. They were on time and called a couple times to verify.

Sal was great to work with and dealt with my craziness well. To be honest I picked Condor as the lesser of the evils in regard to reviews and because Sal DID NOT call me every day, multiple times per day when I was insanely busy - other companies made me feel harassed. He listened when I wanted to change the weight and explained things to me.

I also liked that Condor went by weight and not cubic feet... That to me is easier to prove because weight does not change by how it is put in the truck or leaving items in or removing them from dressers etc.

Yes I was charged for a few more boxes than I originally purchased (I had them provide mattress boxes and 2 mirror boxes for large mirrors) but it was explained to me that the desk top was glass so they were required to pack it separate and not ship as the intact desk... Ok I can deal with the extra $200 (I do think the boxes are too much $ but nothing I can do).

Also I am missing 1 box. It has some low value items but sentimental ones. I have started looking into how to find it, if possible. However I feel 1 box isn't bad... I have lost more. In short - I would use them again and recommend them as honest and reliable.