Bronze Star Moving and Storage Inc. Reviews

Horrible experience. Thomas ** was representative and blatantly lied to me. Final cost was $20,000 over estimate. They subcontract to a random moving company (Express Movers) who damaged multiple items and delivered items two weeks after promised time after coming the day before they said they would making out packing difficult. Thomas was then non-responsive. Would never use them again or recommend to my worst enemy.

We booked with Bronze Star, to move us from Florida to Ohio. We were given an estimate of 3800.00. They the worked with a second party mover Express Movers who then added on their cost for a total price 8436.28. Big difference! Took 4 weeks to get most of our stuff. 6 months later got a few other things. Still never got some of it. Some things weren’t ours. The guys that picked up and delivered were very nice. Very disappointed in their company.

I used Bronze Star Moving and Storage for my recent move within the city, and overall, it was a positive experience. The movers were friendly, professional, and extremely efficient. They arrived on time, handled my furniture with care, and worked quickly to ensure everything was packed and moved in a timely manner. The best part? No hidden fees or surprises—the price they quoted me upfront was what I paid. However, I found their rates to be slightly higher than other companies in the area. While I don’t mind paying extra for quality service, a small discount or promotional offer would have made the experience even better. Despite the price, I would definitely use them again. If you value reliability and professionalism over cost, Bronze Star Moving and Storage is a great choice.

I was hesitant to hire movers because I’ve always done it myself to save money, but after using Bronze Star Moving and Storage Reviews, I can confidently say it was worth every single penny! The team arrived right on time and immediately got to work. They wrapped my furniture with care, loaded everything up efficiently, and made sure nothing got damaged. When we arrived at my new place, they placed everything exactly where I wanted it, saving me so much time and effort. The whole experience was stress-free, and I couldn’t believe how easy they made it look. If you’re debating whether to hire movers, do it—you won’t regret it!

Believe the negative reviews regarding poor communication with Bronze Star (this site and others). I sent an email requesting a refund nearly two weeks ago to both their billing email and my coordinator and haven't gotten a response at all. I called last week and was told I would hear from them today (apparently billing only works the first and last Tuesday of the month- eye roll). So, nearly the end of the day and I hadn't heard anything- so I call again- now they say billing only works the last Tuesday and Thursday of the month- which means they would have been working when I sent the original email... when I mentioned I was told something different, I just got the runaround and was told over and over after every question that "billing will respond when they can"- oh and also they only communicate by email. So who actually knows when billing works?

I had to move on incredibly short notice due to a last-minute change in my lease, and I was in full panic mode. Thankfully, this Bronze Star Moving and Storage saved the day! They were able to accommodate my request and squeezed me into their schedule, even though I booked just two days before the move. The crew was amazing—super professional, quick, and careful with my belongings. They even helped me disassemble and reassemble my bed frame, which was a huge relief. I honestly don’t know what I would have done without them. If you’re in a bind and need a moving company that goes above and beyond, don’t hesitate to call these guys!

I’ve moved several times over the years, and this was hands down the best experience I’ve ever had. From the initial booking to the actual moving day, everything was seamless. The team showed up on time, introduced themselves, and got straight to work. They packed my belongings with extreme care, making sure everything was properly secured. What really stood out was how efficiently they worked—without compromising on safety. They even managed to get my bulky couch up a tight staircase without a scratch! Not only were they professional, but they were also friendly and easy to talk to. If you need a moving company that truly cares about your belongings, this is the one to hire!

I cannot say enough good things about Bronze Star Moving and Storage! The crew was so friendly and made what is usually a stressful day feel manageable and even fun. They worked quickly but never cut corners, making sure that all my fragile items were wrapped and packed securely. The team also went above and beyond by helping me move a few heavy items to my storage unit that weren’t even part of the original plan. It was such a relief knowing that my stuff was in good hands. If you’re looking for a reliable, hardworking team, I would absolutely recommend them to anyone. They made moving day a total breeze!

Recently used Bronze Star Moving & Storage for a local move into our new home. Eric was very responsive and the process to book was easy. The movers we had, Nathan, Moises & Keatin, were right on time, hard working, efficient and polite. They carefully wrapped all of our furniture and nothing was damaged. I would definitely use them again and highly recommend.

The whole service was very fast and professional. The movers wrapped everything in blankets with tape to ensure it was all safely transported. Overall, the movers I had -- Yosef and James -- were friendly and did a great job. I highly recommend it.

Bronze Star Moving out of Florida claims over the phone they are the moving company when they are actually a broker. First lie! Then we told Crystal over the phone about weight equipment and household and garage. Even gave her size of storage 10x25 which wasn't even full. She sent an estimate over for that. We signed and paid upfront $1094. First sign of a broker/scam. Then a few days before the move Chris sends a text to me and says he needs pics. I sent him exactly what is in storage cause you can see it all in one pic plus what was in the house and garage. Then they gave us a second estimate almost doubled amount saying now the move was 1200 cubic ft instead of the 600 they initially quoted. We were fine with that and then the local guys show up and we showed them the photos too. They said just looking at the photos it was more like 1900 not 1200 so Bronze did a bait and switch for sure by not evaluating properly.

I’ve moved several times, and Bronze Star Moving and Storage was by far the best moving company I’ve used. They handled everything from packing to transporting my things safely. The crew was professional, friendly, and organized, which made the day go smoothly. They even helped me assemble my bed at the new place. No hidden charges, and they kept me updated at every step. I’ll definitely call them for my next move!

When you hear about all of the stories regarding moving companies online, let me tell you it gets so nerve-wracking to find the right mover. Lucky for me, I heard about Bronze Star Moving & Storage through my friend who had previously used their services. I knew that they were tried and tested and that I would be safe. They were everything I could ask for in a moving company: honest, friendly, prompt and professional. I am proud of my choice and I will happily recommend them to anyone who needs to move.

Bronze Star Moving and Storage did a fantastic job moving us from Texas to North Carolina. The crew was very professional and also friendly. They spent extra time prepping my house on both ends to protect the floors, doors and banisters. Bronze Star Moving and Storage did a full pack for us and everything arrived in good condition and properly labeled. Not only did the truck arrive right on schedule but the total cost was $3k less than the estimate. Customer service was also fantastic. I would give them 10 stars if I could!

We are extremely dissatisfied with this moving company. We had our house picked up 14 days ago we were told they would be here by the 3rd. We coordinated everything so that we would be here from Colorado to Florida which everything was picked up Nov 22. I have moved several times coast to coast and have never had anything take this long. No one has reached out to us after reaching out to them several times. Customer service is sub par and I will never recommend them to anyone. Communication is poor. DO NOT USE.

Bronze Star Moving and Storage Incorporated made my move stress-free! The team was punctual, professional, and handled all my belongings with care. They packed and transported everything efficiently, and nothing was damaged. I highly recommend their services for anyone looking for reliable movers!

Bronze Star Moving & Storage was such an amazing company! My boyfriend and I were stressing about the move for a long time prior, but these guys made the actual process super easy. It was very smooth sailing, and the crew was extremely professional which we highly appreciated. They were also very friendly and I felt like I was able to trust them. I am so glad that I decided to go with these guys because in retrospect, I don't think any other company would have done a better job. They arrived on time and were able to swiftly move all of my items with such ease. I will definitely be using these guys in the future if I have any other moving dates, and I will also be recommending to all my family and friends. Thanks, guys!

We moved our parents from a home to a condo and it needed to be smooth to cause as little stress as possible. Bronze Star Moving & Storage came through! They were terrific from beginning to end. Punctual, professional and very helpful. Have used before this move and will use again knowing we're in good hands!

My experience with Bronze Star Moving & Storage was amazing! They were very careful with my things and it was so nice to see they had manners too! The price was right especially since I didn't have a big budget..... They were on time and efficient and I would use them again!!!!

I had an amazing experience with Bronze Star Moving & Storage Inc. The crew was friendly, organized, and very careful with my belongings. They packed everything securely and got everything to my new home without a single scratch. Moving can be so overwhelming, but they made it smooth and easy. Five stars for excellent service!

First Anna on the front lines is who sold us on Bronze Star Moving & Storage. Amazing coordinator who was responsive and super insightful to ask the right questions in order to give us a quote. Her follow up was impeccable throughout the whole process. When the crew came, they were great. We had a BIG move and they worked very hard both days, looking for direction when they didn’t know where to place something. Nothing was damaged and I loved that the team had a great energy and sense of humour about them! Amazing moving experience and I would definitely recommend!

Bronze Star Moving and Storage exceeded my expectations! They arrived on time, were super organized, and went above and beyond to make sure my move went smoothly. I had some very heavy furniture and a lot of delicate items, but they handled everything with great care and efficiency. Not a single item was damaged! Thank you for such a wonderful experience.

The moving crew was fantastic—super friendly, fast, and very careful with my stuff. They went above and beyond to make sure nothing was damaged during the move, and they even helped me set up my new living room. I felt like my belongings were in good hands the entire time. The only downside was the price. It ended up being a bit higher than the initial estimate due to some extra packing materials and time. I wasn’t thrilled about that, but the overall service was excellent, so I’d still recommend Bronze Star Moving and Storage to anyone looking for professional movers.

Bronze Star Moving & Storage, is a great way to get quality quotes for moving costs. It allows you to make informed choices that suit your needs. A very easy site to navigate with quick responses from all, well done!!

I’m so impressed with Bronze Star Moving and Storage! They made what is usually a stressful process incredibly easy. The movers were punctual, courteous, and incredibly careful with my furniture and fragile items. Their storage solutions were perfect for my needs, and I appreciated their flexible options. The whole team was a pleasure to work with, and I’m grateful for their hard work and dedication. I would definitely recommend them to anyone looking for reliable moving and storage services!

Bronze Star Moving and Storage was very easy to deal with. Joseph gave me an in home estimate and quoted me 4-6 hours of labor. He assured me his crew would take the utmost care of my belongings. The crew arrived at 8am (on time) and wrapped all my furniture and moved it with ease. The 3 men were super professional and made it look easy (and I have some HEAVY furniture!!). Overall it took 5 hours of labor, just what I was quoted. So, thanks to Mark and the crew of the 3 men he sent, moving day was as easy as could be.

Bronze Star Moving and Storage went above and beyond during my recent move. The movers were not only prompt and organized but also incredibly respectful of my home and possessions. They took the time to carefully wrap and protect all my items, and everything arrived at my new place in perfect condition. Their customer service was outstanding, answering all my questions and addressing my concerns with a smile. I’ll definitely use them again and recommend them to friends and family!

Amazing moving experience! Professional movers who know exactly what they are doing and don’t waste time. Very careful with all items and great attention to detail. Great communication and friendly folks as well. Couldn’t recommend more!

I've now used Bronze Star Moving and Storage twice, and can whole-heartedly recommend. The first move had a couple of hiccups, but Yosef was very easy to deal with from start (quote inquiry, booking, etc.) to finish, and I really appreciated how he handled everything, which is why I decided to go with Bronze Star Moving and Storage again.

Amazing service from start to finish! Bronze Star Moving & Storage Company of America took the stress out of moving for me. The office staff was helpful and responsive, answering all my questions promptly. On moving day, the team arrived on time and worked diligently to get everything loaded and unloaded efficiently. They took great care with my items, and everything arrived intact. I couldn't be happier with their service. Highly recommended!

I’ve used Bronze Star twice. Once for an in interstate move of a 1BR apartment up the West Coast and I used them again for a 1BR move from the West Coast to the Midwest. The first move was fine, but in the second move, they picked everything up in one truck, but somewhere along the way they separated my things and only one truck delivered. After quoting me delivery in two weeks, they continue to not update me as to the status of the other truck, and it’s coming up on a month now. “They’re on their way” is all they tell me, no matter how much I call asking for (at least) an estimate on delivery. I continue to get replies saying that they’ll call me back without any calls to update.

The crew was professional, friendly, showed true care for my possessions and satisfaction. They were there when they said they would be, had me out and into a new place in record time. Couldn't be more satisfied. I've used your company 3 times in the last 20 or so years and if need to would again. No need to shop around for me. Best result for fair price. Thank you for taking the stress out of moving. You guys are awesome.

This was a complicated move in that I have a lot of glass furniture (shelves & table tops), pictures, & mirrors. Everything was well protected with blankets and boxing including piano, beds, chests, sofas, chairs. I have found no damage. Some large pieces of furniture had to be taken apart---putting it back together was a complicated puzzle which was done well.

They helped us move into a new house, which is never an easy task. The way they worked was so organized that everything just fell into place, and my husband and I were actually able to relax. They did a great job and all our things made it to our new house in great condition. Glad we chose them for the job!

I had a wonderful experience with Bronze Star Moving and Storage. Their crew was friendly, efficient, and treated my possessions with respect. They arrived promptly and completed the job quicker than I expected, all while maintaining a high level of professionalism. I wouldn't hesitate to recommend them to friends and family.

The movers arrived on time and got straight to work, carefully packing up my belongings and ensuring everything was well-protected. They handled fragile items with great care, giving me peace of mind throughout the process.

Bronze Star Moving & Storage was fantastic. They packed and moved us out of our 3-story home in a highly professional, careful and organized manner. The team was on-time, conscientious, and responsive to any of our questions or concerns. They moved our belongings into their secure, on-site storage unit and held our furnishings for nearly a year. When we were ready to move into a new place, they allowed us to come to the storage unit and review and separate what went to the new place, what stayed in smaller storage unit, and helped us load items we had sold into the buyer's vehicle. They then seamlessly moved our belongings into our new place with the same care and professional they exhibited on the move out. All-in-all, a top-notch moving crew and office team. Would use them again in a heartbeat!

They were communicative in advance of the move and transparent about pricing. They sent a team of five guys to help us move out of our four-bedroom townhouse. The guys were exceptionally efficient and careful! I've never had such a positive moving experience.

These guys are best packers & movers seen so far in Florida. Initially I was bit hesitant on their claims, but real time experience was awesome. No hidden charges and they deliver what they promise. 100% recommend this company.

Do your research. They are just a broker. You will be assigned to someone of their choice. You will deal directly with the movers and when the assigned movers get there usually the estimate is incorrect from the broker and you will be handed another estimate, knowing if you don’t sign it then you they will leave. Knowing all well they have you on the hook. Do yourself a favor and go directly to a moving company, there is no need to use a company like Bronze Star.

I am thoroughly impressed with Bronze Star Moving and Storage Company of America. From the moment I contacted them, I received excellent customer service. The moving team was punctual, courteous, and handled my belongings with great care. They worked efficiently and completed the move ahead of schedule. I appreciated their transparent pricing and the care they took with my items. Moving can be daunting, but Bronze Star made it a pleasant experience. Highly recommended!

I am extremely happy with how this company has provided the moving services for me to move my stuff. Everyone in the team was world-class. Thank you. for making my move very easy. Most importantly, the cost of the move is very affordable. I would recommend and use their services in the future.

I used Bronze Star Moving and Storage to move my household contents into storage during an upcoming condo renovation. They were amazing from start to finish! They brought extra boxes and supplies and took care of wrapping and protecting the really heavy and bulky items. The team was professional and friendly and worked quickly and efficiently. So glad that I found Bronze Star Moving and Storage and I will definitely be using their services on the move back in once the renovation is complete. Thank you Bronze Star Moving and Storage!

Discussing my experience with Bronze Star Moving & Storage Company of America, I have nothing but glowing comments for them. They provided excellent customer service from beginning to end. The personnel was pleasant, informed, and readily available to resolve any issues or answer any questions I had. They gave me a thorough moving schedule and kept me updated at every turn. On the day of the move, the crew showed up promptly and completed the task with speed and efficiency. My furniture and other possessions were well-protected by them, and they all made it to my new house undamaged. Although moving can be a difficult process, Bronze Star tried to make it as simple as hassle-free as they could. I heartily endorse them to anyone who needs to relocate.

These guys were punctual, efficient, and hard-working. They communicated with me every step of the way and were very professional. They hustled the entire day and had great attitudes. Because there were no hidden fees or surcharges, I paid exactly what I anticipated paying. I couldn't be happier with the service I received!

Choosing Bronze Star Moving and Storage was one of the best decisions I made during my move. Their friendly staff and excellent customer service made the entire process stress-free and enjoyable. I highly recommend Bronze Star Moving and Storage for anyone in need of reliable moving services. Their dedication to customer satisfaction and commitment to excellence sets them apart from other moving companies.

These guys were great from beginning to end. They were prompt, quick, polite, professional, and their price was good. I wanted to get the place more prepared before they came, but time did not allow that. The guys were not fazed at all. They were super friendly and just got to work getting everything done. I would have no hesitations in recommending them to anyone in the future! Thanks guys!

Everything was delivered safely and without any damage. James and his team are quick and do great work, so everyone should hire them. It was like my breakables were kings when they put them in bubble wrap and two layers of padding. To help them remember to be extra careful.

It can be hard to move, but this company made it easy. Their storage units are safe, and when I got my things back, they were in great shape. Professional movers are available to move you across state lines!

From the beginning of the move to the end, the communication was great & they cared for my items as if they were their own. Loved these 2 guys. Fast, Strong, excellent. Wished that they worked for me. Would recommend Bronze Star Moving and Storage to everyone.

Clear website with good last-minute availability. Good access to online chat, and good communication. Our goods were transported in a punctual and friendly manner and secured carefully in the truck. This is the first time using this service and it was awesome, great job pleasant workers. Thank you.

Because they showed up on time and worked hard, they were able to finish the job quickly. Their care was great with both our old and new homes and all of our useful things.. It was like my breakables were kings when they put them in bubble wrap and two layers of padding.

I don't ever give 5 stars to movers - but for this group yes. The crew was courteous, timely, and efficient! All good were put in their needed locations. This was a double move - new apartment and a storage unit stopover before. I have been so screwed by earlier moving experiences that I tipped each of the 3 man crew $100. Well done! The final fee was below what I expected.

I had a reservation with Bronze Star Moving and Storage. Exceeded my expectations. The day before the move, I experienced a bit of a worry, but reassurances from the team put my mind at ease. On the actual moving day, despite a few additional items, the team accepted my requests. In the end, I was so impressed with their service. Thank you, Bronze Star!

Stellar service from Bronze Star Moving & Storage Inc! Their team handled our move with professionalism and care from start to finish. They were efficient, and organized, and went above and beyond to ensure everything arrived at our new home safely. We couldn't be happier with the level of service provided and would highly recommend them to anyone in need of a reliable moving company.

They were helpful in the pickup and cautious with my breakables and valuables. Bronze Star Moving & Storage arrived on time during pick up and when they brought my belongings. They were fast, courteous, and beyond helpful. Thanks again, guys; moving was a success. If I want help with moving my stuff, I will call them!

Horrible moving experience from beginning to end -

Whole team was there at the expected time. I was relieved to see that everything arrived in one piece as I had lots of expensive/fragile things, so I'm very grateful that they did a tremendous job of delivering my goods. The best part was having my load picked up from my door and delivered to my door. Also I feel like this was a very reasonably priced option for a door to door delivery. Overall I felt like the experience was very stress free and I can rely on Bronze Star Moving & Storage to deliver a great service again if I require them in future.

They packed, disposed of items no longer needed and moved and set up the new place. Nothing was broken or missing during the move!! They were very nice and hard-working. They never stopped. I would recommend your company to anyone who plans a move.

Really did a professional job! The crew got right to work and worked fast, hard & carefully. Made sure that My items were safe, and worked as if that was his number one priority. They got it done without even a scratch.

Bronze Star Moving and Storage contacted me on 11/10 as I was looking for a quote for a full move of my house on 11/30. I first talked to Ross **, I explained to him that I was needed the move to be well below the $5k mark and he took my inventory. After he gave me a quote he then transferred me to Thomas ** and he told me that he just so happened to have a family in my area cancel for move on the same days I was looking to move.

I will caution anyone who chooses to deal with this company to do so with grave caution. Take your time and listen very carefully to what is being asked of you and conveyed in turn. My having years of experience in buying these services for both private and government entities, I fully understand the process from inception through claims. Do not be conned by offers of special savings for belonging to different groups or memberships as it's all a ruse to gain your confidence under false pretenses.

Under challenging circumstances, the team performed admirably. They arrived punctually, handled the packing efficiently, and most of our belongings arrived in good condition. The team's leaders were pleasant to deal with and responsive. Overall, the situation went as smoothly as possible, earning them a 5-star rating.

I can not thank them enough for the service they have offered even though this was a last minute job. They make sure everything is put into the place with utmost care. They even help us with our internal move that was not included in the move and do not even charge for them extra. No hidden cost. They did more than they promised. I am extremely happy with the service they provided.

Choosing Bronze Star Moving and Storage was a brilliant decision. They flawlessly moved my 2-bedroom apartment to a new condo. The team's attention to detail while wrapping household items, including electronics and artwork, was impressive. The truck's condition was pristine, and the loading/unloading procedure was swift. Their expertise in handling complex moves, like shifting from a second-story apartment to a ground floor, is commendable.

My experience with Bronze Star Moving Company was nothing short of a disaster from beginning to end. The initial quote they provided bore no resemblance to the final bill, which was shockingly higher. Their promise and delivery were worlds apart, leaving me in utter disbelief. What added to my frustration was their complete lack of transparency regarding the intricacies of the moving process. They failed to furnish any substantial details about potential additional fees or hidden charges, making me feel deliberately kept in the dark, only to be blindsided by unforeseen costs down the road.

All the guys were very professional and worked very hard. They even reassembled the bed for me which I had disassembled at my old location. All my furniture was wrapped and the level of care and consideration was muchly appreciated throughout the entire experience. I would highly recommend using them!

On in time, courteous and very professional. They laid out floor protection and protected the stairs, banisters and covered the stairway. They even helped us box up the remaining items. They were a great help. Fast & efficient, very professional, I would definitely recommend them.

Punctual, caring, and the ultimate professionals. They were on time and provided constant updates throughout the process. They carefully moved, wrapped, and organized everything. All with a smile on their face. I highly recommend them!

They arrived earlier than originally planned, were seamless in moving our boxes and furniture out of our old place, and were done extremely quickly! We pointed to what room everything went in and that was all of the hard work we did all day.

One of the best decisions I made was to go with them. Pleasant, accommodating and professional. I was happy with the service. My furniture was heavy and it was so well protected. Everything arrived without any damage to my new location. I recommend them very highly.

Honest, hard working guys showed up on time and were extremely professional & courteous. They loaded my whole house and unloaded it perfectly. They even did a walk through the house with me to make sure everything was loaded & nothing was left. Working without a break left me speechless and I recommend them without hesitation.

The movers were polite, and listened to my concerns. All my items were wrapped, and boxed with the greatest of care. 0 scratches! Wonderful customer service! The whole process was seamless and put my mind at ease!

We never could have completed the move if it weren't for them. They arrived when they said they would and got right to work. Very careful with our things and placed them wherever we wanted in our new house.

They did not disappoint. Movers were all professional, respectful, and customer service oriented. They made moving so much easier! The job was done efficiently and our items were treated with the utmost care.

Bronze Star fits our needs. We were looking to do a cross-country move from Los Angeles to New York and the initial estimate they gave me was much better than all the other estimates, which were accurate estimates. There was an inaccurate estimate, which had to be by design. I contacted the saleswoman, whose name is Mia, and told her I have this concern before I decide to go with them. I said I'd read bad reviews that they’re contracting work out to smaller companies who can't meet the promises that they're making to their potential customers. She said it was a great question and that if I keep asking questions like that, I’m gonna have such a good move. At this time of year, since they're so busy, they don't contract work out. And we signed based on that.

What a nightmare it has been dealing with these people. I was quoted one price with 1st phone call and another after sending pics of my storage units (I understand that)! Then, when the actual movers showed up it was double the original price. Called and talked to a supposed supervisor (Chris) who didn’t help at all. I talked to several people prior to the movers showing up to clarify that my items would be taken to my new location in another state. The moving company kept saying they were just verifying pick up of my goods. I was told by a couple of people at Bronze Star that it was just a “Miscommunication“. Needless to say my household goods are still in Michigan while I have relocated to North Carolina.

Bronze Star Moving told us that they wouldn't be the cheapest we would get and wouldn't be the most expensive, but it would be the best service. However, the experience was terrible. Our $2,400 quote turned into over $4,000. We named everything that we needed to move, sizes and quantities of stuff. They said, "You're gonna get a call from the driver. When you get close to the moving date, they're going to go over everything, let you know when they're gonna be there." We got another call, who we thought was exactly what this woman told us, and at that point, our price had increased by $1,000. We had two twin-sized beds, two box springs, and two frames. They said they only knew we had two mattresses. They were charging me $10 for each bag that is a protective bag for those items. They didn't bring those with them but we got charged for them.

I would not recommend this moving company or any other, you want my council: do everything by yourself with Penske or UHaul. Why because they give you a estimate by phone then you pay a large deposit in my case I pay 1,000. The estimate was 2,800. The split payment were $900 day of pick up and $900 delivery day. But this is a complete scam because when the guys arrived the day of pick up they use a Uhaul truck. Yea and after they load the truck with your stuff they say the price increase with the excuse of cubic feet your stuff used.. This guy also wanted a 10% of tip when no paper say you have to give 10% of tip. Yea I give tip but not the 10%. That is a lot, plus the increase. No sir.... so if you read this never never call this moving company. They just a broker between the other company.

I was mislead and lied to about space allocation and cost reimbursement. I contacted Mia, Ross, Thomas and billing representative via email, text, calls and all communication they have hindered or shutdown. I asked for cancelation of services from all affiliated with Bronze Star Moving and Storage with documentation as well as reimbursement. None was granted. Before trusting this company with your move search them on Tik Tok, Google, Yelp and the FMCSA to get videos and real customer reviews. I will be moving forward in means of settling my dispute with them by taking legal action.

0 STARS!!! This site does not allow 0 stars! They do not come to your house nor does the company they assign to your move. They do not support the customer...they just collect their portion of the cost!! The movers showed up with 2 guys and a box truck for a 3 level house, 3600sf, 3 car garage, outdoor furniture, and a 10x12 shed. They had to go get boxes every evening. Which was all told to Bronze star and they didn't pass the info. They assigned a company called level moving llc...another company that is good. It took Levels 5 days to pack. They hired 2-3 guys on different days from online to help pack us. When in the contract I signed it stated the people coming to the house are checked before allowing to work...not. Levels had to empty the truck 4 times into storage because they did bring a tractor trailer.

I was happy to use Bronze Star Moving & Storage for moving my furniture and condo items into storage for renovations. Bronze Star was really helpful. Not only did he send his 2 best guys for the job, The Owner personally came to help me when I needed help to finish the project quicker. I have never seen customer service like this by moving companies before! They understood my needs and met them as I intended. Will be using them again!

Bronze Star Moving & Storage made my moving experience seamless and hassle-free. The team was prompt, and professional, and handled all aspects of the move efficiently. They packed my belongings securely and transported them without any issues. The communication and customer service provided by them were exceptional. I highly recommend their services.

Bronze Star Moving & Storage provided excellent service from start to finish. The team was friendly, and efficient, and took great care of my belongings. They disassembled and reassembled furniture effortlessly. The movers' attention to detail and professionalism made the entire moving process smooth and stress-free. I highly recommend them.

Well, for all the talk from Nickolas about how they are different and don't nickel and dime you...they are the SAME as the other companies that Give you a good price then Bait and Switch, and have the Moving company charge for everything that needs to be "packaged". It adds THOUSANDS to the estimate. Nickolas stated it was all included as long as it fit in the allotted area. When I called in the day of the move, he was "not available" and Quartz (not sure of spelling) came on the phone. Since all calls are recorded, I said listen to it. No inventory was ever discussed, just the size...400 cubic feet for a set price. Nope, not open to discussion. Beware, the price they give you with a big military discount is just a teaser...you WILL pay THOUSANDS more!!!

I would like to Start By saying At first I was extremely apprehensive Just because I heard some Negative things about moving companies, and was very nervous. From, The first Phone call when I spoke to My Moving Specialist I was made to feel Comfortable and She said she "Free Educated" at this Company. Not only did she Go over details and was extremely patient with me but she was Also Through and Through Detail Ordinated. (Meadow). Most Moving companies I talk to were Just giving me prices and Being pushy. (Meadow) made sure I was well informed. Secondly, I was provided with Multiple Point of contact numbers. Which I called A lot. They answered every time. Third, I got a bit scared the day before the move but was reassured everything was right on schedule and felt put at ease.

They got to the storage unit that I had my unit in, asked me how much poundage, and I told them, it was 9,500 pounds. When it got there, they said, "No. We do it in cubic feet." They found out it was 1,400 cubic feet and they had only allocated 1,200. They were going to charge me another $1,000 that morning or else they weren't going to move the stuff out of my storage unit. So I left stuff there to get it down to the original bid. I also didn't hear anything from the people that they have subcontracted it until two days before they were going to be there at the house. There was also damage. They took pictures but I still haven't heard anything from them. I've told my friends never to use Bronze.

I hired Bronze star thinking they would be the main company I would be working with for my move. Unfortunately, I did not have the best experience with them. I had a big move from IL to another state and all they did was quote my overall move and a virtual walkthrough for the whole process. I had put down almost a 2K deposit when in the end they didn't help me at all during my move.

On 3/11/2023 I was quoted a price of 3247.00 (by Ross) to move stuff from my 2 BR condo in Acton, MA to a storage facility in Englewood, FL. On 3/24/23, Frank called to go over specifics. He then quoted 5,767.00 which seemed reasonable as I had almost finished packing and had a more realistic idea of what I was moving. The movers showed up on 3/29/23. The crew chief took one look at my living room and immediately said I had way more stuff than he was told and I would have to pay more. He then videoed the other rooms and came back with a price of 7268.50. The extra was all in cash, of course.

I wanted to come write a review for my move FL to PA. I hired these guys to come out and load my storage unit in Florida. So because I was already in PA everything had deadlines and timeframes. I flew into Daytona beach airport and the driver even called to make sure my flight was one time. I met the driver at my storage unit and they pulled up 5 mins later. They wrapped all my furniture with blue blankets and takes up my boxed a little better for me. They finished everything in like 2 hours and they left. These guys work hard to make sure my stuff didn’t get scratched up. They packed the tuck so well.

I didn't know Bronze Star was a 'broker' where they get my business and pass me along to someone else. I'm quoted a 'fair' price then movers come and it's six thousand dollars more than quoted. And you pay or they keep your deposit, abandon you, or you pay like a ransom! My stuff stayed in the state I was moving for almost three weeks until others were moving here. They trashed my stuff on a semi along with several other people's stuff and I finally got my stuff. Broken and damaged stuff was THROWN on top of other stuff. An analogy would be if you're in the grocery store and bagger puts eggs on the bottom of bag and tosses canned good or heaviest thing in the store on top of the eggs as if they will survive!!!

Movers arrived on time and expertly prepared the furniture for our move. They handled each piece with care and precision. They did not bump or bang anything and worked with careful but efficient speed. Everything went smoothly. Pricing was fair, estimate was accurate, and there were no surprises!

I moved from Arizona to Nebraska, and the movers were nice guys. It cost more, but that wasn't their fault. I had a lot more boxes. I was also planning on getting rid of some furniture, which I didn't have a chance to do, so that was extra stuff too.

I did an estimate online and Bronze Star Moving & Storage Inc. gave me a phone call within a few hours and gave me a good price. So, I scheduled over the phone. It was easy. And they were good with communicating what the next steps in the process were. The crew came in, did their job, left. It was simple. When they picked up my stuff, they did a good job packing it up, making sure that everything was protected and would not be damaged. They wrapped with blankets, which was great. It was quick. I would recommend Bronze Star to anybody who needs a moving company.

They worked with me and understood my needs. The team took their time but worked efficiently to get the job done within the time frame. Wrapped my things for extra protection and loaded and unloaded with care. Very much worth it!