Bronze Star Moving and Storage Inc. Reviews

I need to warn others about a scam run by Bronze Moving Companies. After booking a POD for my long-distance move from Wisconsin to Arizona through PODS, I contacted movers from their recommended list. The next day, a number called me, pretending to be that mover, saying PODS hadn’t confirmed them and they had another partner who could do the move quickly. Now, looking back, I believe Bronze Moving Companies somehow got my number, as I never contacted them before. The second number they gave me also led back to them.

DO NOT USE THIS COMPANY FOR ANYTHING RELATED TO YOUR MOVE!!!!! This company is an absolute scam and 2 years ago I used them to move from San Antonio to NYC. They changed the price of the quote twice, then changed it again once the actual movers showed up. They then claimed they would deliver my belongings on New Year's Day 2024 and that never happened. They held my property outside of Dallas, TX for almost a month.

I was very happy with my choice to use Bronze Star Moving and Storage. Jason and Sylvester did a fantastic job! All of my furniture was wrapped up with care and the whole move proceeded efficiently and without issue. I couldn't recommend them enough and would definitely use them for a future move without hesitation!

My movers were very sweet and fabulous. I was especially impressed with James's attention to detail. He definitely knew his woodworking and gave great advice to maintain a hand carved wooden hutch I purchased in Europe from 1920. The guys were timely, but careful. I was happy to get a great moving out of state overnight price.

BUYER BEWARE — Deceptive Practices. We hired Bronze Star/Moving Forward Group LLC for a long-distance move involving some furniture. Unfortunately, our experience mirrors many other complaints (see Better Business Bureau complaints) and highlights serious issues with transparency, pricing, and customer service.

Great job! They accommodated our schedule last minute, with fair price and everything went very well. Very experienced movers, friendly, super professional and everything was delivered with extreme care. Our move from Florida to California couldn't have been smoother. Special thanks to James for doing our move on his birthday 😊.

Amazing movers! :) They are very professional and efficient in packing and moving. We also had a very pleasant communication with Ashton, who worked with us to plan our move. We are extremely satisfied with their service and would highly recommend them to anyone planning to move soon.

Everything went really smoothly. I requested a quotation. On the same day, I got a call where we discussed what I need, and I received the quotation. When the moving day arrived, the guys arrived and they worked really fast. They were careful with my stuff.

These guys couldn’t have done a better job! They were very attentive and made sure that all of our belongings were properly protected and secured. They made sure that all of the items were placed back in our preferred locations and just had a positive and professional attitude the whole way through!

!!!WARNING!!! This company is running a scam and gets away with it. They will steal your money. Contracted for a move with a 2600cu ft truck including my tool boxes. Originally paid for a 2100 Cu ft. Pictures and emails of tool boxes and all stuff being moved-No problem they said. On move day they came with a truck of about 1700 cu ft NOT 2600. Then they proceeded to attempt to extort more money for another truck. The truck they came with was only up to 1700 cu ft, a full 900 cu ft too small.

I've moved five times in the last 5 years, and this was by far the best moving experience I've ever had. The crew was punctual, professional, and worked with an impressive rhythm that got my three-bedroom house loaded and unloaded in record time without a single casualty. Their communication was excellent, and the final bill was exactly as quoted with no surprises. If you're looking for a company that treats your belongings with the same care you would, look no further.

I recently used Bronze Star Moving and Storage for my move, and I couldn’t be happier with the experience! The team was punctual, professional, and handled all my belongings with great care. From packing up my old place to unloading everything at my new home, they made the process smooth and stress-free. Special thanks to the whole team for going above and beyond! I highly recommend it to anyone looking for reliable and friendly movers.

I had a great experience with Bronze Star Moving & Storage! The team arrived on time, handled my belongings with care, and worked efficiently from start to finish. They were polite, respectful, and made the entire moving process much less stressful. Everything was delivered safely and in perfect condition. I highly recommend them for anyone looking for reliable and professional movers!

I had scheduled a pickup with another carrier. I was contacted by person informing me that they were contracted to move my items and gave me Bronze Star contact number for transport and deliver. They also informed me that the initial company was canceling. I rescheduled with Bronze Star. They charged more than initial company. When I contacted initial company they informed I was not canceled. I contacted Bronze Star to get a refund and they charged me 15 percent even though I was scheduled to move 1.5 months out. The individual I spoke to was the one who informed me I was canceled from initial company. I will be follow up regarding the refund and business practice.

This company is a broker not a moving company. They will quote you 1 price and you then the moving company comes in, it will be a total different price. Plus this company is not transparent. Very rude and when you ask to speak to the manager the employee will lie and say she is the boss. I lost 1000.00 with these people. Don't do the same! If you're not happy with them you are only given 72 hours to request a refund and that is if they choose to give you your refund. And you have to submit the refund in writing! Not a good way to do business!

Moving out of state, we had an excellent experience from start to finish. The customer service was outstanding very responsive, professional, and easy to communicate with. The moving team was efficient, handled everything with care, and showed great respect for our belongings and the property. They made the process smooth and stress-free. I highly recommend.

They will quote you one price then raise it a few days before the move when you send a picture and they "realize" you have more cubic feet than they thought. But assure you that you only have to pay for what you use. Then the mover comes and says you have even more cf and ups the price again. Was told they could deliver in 2 -3 days because they could only drive so far (my move was 591 miles and the limit was 400 in one day), but 4 days later I'm being told it could be up to 9 more days because I didn't pay for priority shipping which I was never told about. Their contracts are full of "gotchas" that make it impossible to argue with and the last minute price raising makes it impossible to find another company.... Plus by that point you are past the refund time.

Bronze Star Moving and Storage has helped us several times now. They are always prompt and extremely careful with everything they move. The guys are always very accommodating asking questions about how we want things done. I would recommend them to anyone looking to move from one home to another or even emptying out storage units. They are great!!!

I was so impressed by how careful and respectful the movers were. They wrapped my fragile items meticulously and loaded the truck with precision. The team worked efficiently and made sure everything arrived in perfect condition. Bronze Star really stands out among moving companies!

From booking to unloading, everything was flawless. The team was courteous, hardworking, and handled my antiques with extreme care. Moving is never fun, but Bronze Moving made it enjoyable. A+ service!