Consumer Complaints and Reviews
This company falsely represented its model of business. They claim they are an all-inclusive company that moves your items from place to place but they don't actually operate a single thing. They are simply a brokerage firm that sells your contract with them to the highest bidder (one of those tiny independent companies with terrible reviews online that cannot get business with their name that you were desperately trying to avoid in the first place).
I was promised a strict move date and arrival as my schedule is very rigid and if any issues arose or anything was damaged they would handle it. Two days before my move, a strange company I had never heard of called and told me they would be handling my move and that they couldn't accommodate my dates. They didn't apologize or try to work with me, they just informed me that my dates were not valid and that they would get my belongings on their own schedule. I was livid as it was far too late to find a new company at this point.
When I tried to get an agent at Bekins Van Lines to help me they were all unavailable. I called and called and no one would talk to me about problems with a move. Finally, I called from a different line pretending I was a new customer and someone was immediately available to take my business. Furious, I told that person I was actually a dissatisfied customer who need the help that was promised should issues come up and threatened to cancel the contract and get an attorney as my dates were included in writing. They found another driver who would work with me (albeit from another unknown company that was not Bekins Van Lines).
The day of the move, I waited all morning and no one came. Nervous and stressed out of my mind, I called Bekins Van Lines again and told them that the apartment building I lived in was planning to kick me out that day and would have all my belongings disposed off at my cost if I was not gone by evening (which was the truth). They sent a crew out of day laborers and took my things and impounded them at a storage facility where they remained for weeks and would not give me any information.
A few weeks later, my items arrived at my new home the very last possible day in my contract with little forewarning. I was traveling for work at the time and unable to let the movers in myself, but my new building helped and opened the door for them and she said the movers Bekins Van Lines farmed my contract out to were extremely rude and belligerent. My credit card was then charged by that company that I had never before heard about. Many items were damaged and when I filed a claim for one treasured broken keepsake, they sent a letter saying their eight pages of paperwork included a secret clause that stipulated that all damaged items were subject to 60 cents per pound liability for the carrier and since my item weighed ten pounds, I was reimbursed $6 when I had a receipt that it cost $130 to replace. DO NOT BOOK WITH BEKINS VAN LINES.
In Mar. 2017, I used the Auburn Moving Company (Bekins) to move back to my home state of WI after my husband passed away. I only had a partial shipment, and yet all my items could not be placed in one truck, so I had two deliveries on or about 4/12/2017 and 4/22/2017. Since unpacking, I discovered missing household items, personal items, and items that belonged to my deceased husband which I can not replace. (Today I discovered I am missing glassware from Denmark that my oldest brother had bequeathed me in 1991 before he passed away. He was in Denmark where he bought the glasses.) Not only have my things vanished, but my dining room table, one of the last purchases made by my husband and I before he passed, had been scratched and has a gouge on it.Things just I filed a complaint with Bekins, I received one call from them stating they would put out a trace on my items, since then I have not heard a word. I have called the company, they do not return my calls, I have emailed the company, they do not respond! They have taken no responsibility for their actions. I had filed with my insurance company, and they provided some funds for my missing items. Why should they cover this when this all falls on Bekins? I cannot understand why my items could not be traced, unless they were just stolen. Wow, unbelievable. I just now got a call Wheaton, the parent of Bekins, and they had no explanation as to why my things are missing. They told me they were not able to trace back the items. This is truly incredible, NO ONE is RESPONSIBLE!
Bekins is a totally irresponsible company. So be very wary folks, as this could happen to you.
I had an in home estimate on Friday with Bekins and verbally booked the move. They took no deposit but the rep told me, "dispatch would confirm a date within a day." I notified other potential movers that I had booked my move. After 3 days of no response to my emails and phone calls, they finally got back to me and said they could not find a driver and that they had a blackout on new moves for the rest of the 25 days left in the month. They left me scrambling to find a mover within a short time span.
Bekins moved my furniture from the East Coast to the West Coast where it was placed in their storage facility. We had a total of 12 vaults. My husband and I made an appointment to check one of the vault to remove some furniture. When we arrived one of the warehouse employees dropped the vault with some of our most expensive and one-of-a-kind pieces. The warehouse manager admitted that it was their fault. They have yet to resolve our loss. And we have had to hire an attorney to assist us in settling payment on the items that were busted to shreds.
It was our dining table, a sofa by Hickory chair, a vintage art deco, a mirror and an antique Chinese altar table. The total cost of the damages were approximately $30,000. We have been in touch with the warehouse manager and Bekins headquarters. After having said that they were responsible for the loss. They have done nothing to replace or even to communicate their attempt at resolving our damaged goods.
I was moving from Las Vegas to South Carolina. Bekins scheduled my move on April 28 & 29. On the 27th I found out that the driver was not coming until the 29th. Turns out my estimator lowballed the weight by 5000 pounds. Additionally they could not fit everything on the truck and said they would pick up the overflow. They finished loading what they could fit into the truck after 12 hours.The following Wednesday they picked it up and said I would be charged an additional $1200.
I planned for delivery in South Carolina for Monday, 8 days later. On Saturday the driver called and asked to delay delivery until Tuesday. On late Monday night he sent a message that he could not deliver on Tuesday, but maybe Wednesday. I was continuously in contact with customer service and got a lot of sympathy but they were unwilling to make any adjustments in pricing. Bekins has no concept of treating the customer fairly. Even though all the issues in this move were the fault of Bekins, they indicated that you, as a customer should accept everything quietly. Still awaiting my delivery date. I recommend not to use Bekins!
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I booked my April moving date in early January with BEKINS. As I had a lot of valuable items, I was given a rough estimate and was aware that might eventually change upon the actual move. All OK. I went ahead with my plans, set up with various charities dates of collection. The Wednesday before the Monday move, Bekins sent out an estimator for a final quote. The man came out, highly complimented my pieces of furniture even asking me where I had purchased them. All was well I thought. ALAS, the very Wednesday afternoon I got a text message from my contact person, informing me the move was off, due to condition issues. I was baffled, called the contact person, true the apartment is full of boxes, which one might expect due to the time frame.
I was recovering from a flood caused by the dishwasher, and had a towel present to cope with the water, this happened shortly before the estimator was due to arrive. He obviously saw my two cats, and assumed even though I had explained the cause of the flood. Anyway he is probably not a cat lover, by the way my cats are very clean. The apartment was in disarray as I previously mentioned would be expected. But in good condition. I had a signed agreement with Bekins, but they were not concerned. Too bad we cancelled the move. This company is a mess and that is why their reviews are so bad. I wish I had researched them better, before I booked them. I only hope that anyone reading this review is deterred from hiring this unreliable company. I would have saved myself the trouble if I had read the reviews left from other dissatisfied customers/victims. I am reeling from the shock.
After paying Bekins in full at the start of my move I was informed by the driver who delivered my items that I overpaid and was due a refund of approximately 800.00. Bekins sent me a refund check in the amount of 330.00. When I called to inquire why the refund was so much less they stated that they billed me for insurance even though I didn't request or want insurance through them and the amount that I prepaid didn't include cost for their insurance. Their response was "Well you didn't sign page 2 of the bill of lading stating you didn't want our insurance". I wasn't given a page 2 to sign by anyone and the copy of page 2 that they have has 2 signature spots, one stating I want their insurance and one stating I don't, both signature lines are blank. Yet their default position is to charge me even though they can't prove I ever saw the page or was given an opportunity to indicate my choice.
They are also charging me for unpacking boxes that they did not unpack. I have offered to show Bekins dated photographs proving that my 65" TV and large framed mirror are still in the box they packed it in, hence they didn't unpack it when they said they did. Further, I have sent them two emails outlining the discrepancy between their bill and what can be proven and they have chosen to ignore me. They are also refusing to send me contact information for their upper management so that I can pursue this on a higher level than just a customer service person. Shoddy behavior and fraudulent practices, I will NEVER use them again.
This is the most screwed up and incompetent company I have ever encountered. Bekins moving my stuff from the Bay Area, California to Spokane, Washington was like Keystone Cops. First, after confirming the date of removal from their storage and transport to my new home, they sent the stuff to my new home two weeks early. I didn't yet own the house and in fact, was out of state. It got worse; they then tried to blame it on the driver and subsequently refused to answer calls or emails to tell me where my stuff was or if/when it would be delivered. I had to call virtually everyone in the company to find out anything. Even then I didn't know when the stuff would be delivered.
After all that, it was not delivered until 2 days later than they had promised a month before. It got worse still. They then charged my credit card, in addition to the $2300 cost of my move, an additional $8300! Yes, that's what I said. $8300. Can you imagine? They didn't correct the error or even return my calls or emails. I called the credit card company and reported the fraud and cancelled my card. Only then did they refund the money. Never any apology or even acknowledgement of their error. I would never under any circumstances use this company again.
This was our second move with Bekins. Please note that both moves were full service moves with full insurance. The first move was in 1997 and although it was not without issues it went fairly smoothly. The second move in 2015 turned out to be a disaster. As stated earlier, a full service move. We paid ~$18,000.00 for this move which included all packing as well as full insurance. The movers arrived and it was winter and they were afraid it was going to snow that night. So they unloaded boxes as quickly as possible and dumped wherever. They did not put anything on the carpet nor did they wipe their feet. Filth all over the house. The two big items damaged was a new stainless steel refrigerator that was scratched on the door from a dirty belt on the dolly. They did cover replacing the door skin. They broke the display screen on a $3,000.00 flat screen TV.
They sent out a TV repair person who stated that the display screen was broken beyond repair and there was not a replacement available. The Bekin's claim adjuster ignored the report of their TV repair person and contacted them and changed the diagnosis to an internal malfunction of the pixels. We were then given a choice to accept the damages minus the $3,000.00 TV or go to Arbitration to collect any award. Obviously if they were able to change to diagnosis this would be a fixed Arbitration. Check the customer reviews... We should have instead of relying on a past experience. There are good moving companies available but if you check the customer reviews Bekin's is not one of them. They will manipulate you out of insured items and trash the house.
I contacted Bekins to supply a quote for a move from Vancouver to London UK. I chose Bekins because they were one of the few companies that could supply me with a wooden crate that I could pack myself. I specifically requested this because I have moved internationally many times and experienced many issues having relied on removals companies to do the packing and unpacking.
I made my request very clear that I wanted to pack and unpack the crate myself. Not only did I have to chase and chase for a final quote but although I was able to pack my own crate - Bekins did NOT COMMUNICATE my instructions that I wanted to unpack my own crate to the removals company in London UK with the result that my crate was unpacked and then loose loaded onto a truck and then delivered to me. They NEVER mentioned that this might be the case. Furious as many items missing. They are now trying to hide behind paperwork to shirk their responsibilities. DISGUSTING.
Hello, I believe your review is for the wrong Bekins. This company is Bekins Van Lines of the United States. We are not affiliated with Bekins in Canada. Bekins Van Lines only performs interstate moves withing the United States.
They broke the legs of 3 tables, lost a very expensive antique book case, ripped up the sofa. Sent me a cheap sofa belong to another customer. Also deep scratches on the dining table, and ripped the end of the wood table. No compensation at all for the rips and scratches and will pay 40 cents per pound for the antique which means nothing.
Hello, I believe your review is for the wrong Bekins. This company is Bekins Van Lines of the United States. We are not affiliated with Bekins in Canada. Bekins Van Lines only performs interstate moves withing the United States.
Ok I was told that this company would handle my cross country move and have everything done by no later than December 15. Then they refused to return my calls requesting an exact date to actually deliver the furniture. I left multiple messages. Finally they got back to me and told me the earliest I would get my stuff is on the 29th. I only packed enough clothes for 2 weeks. They are rude and condescending when they talk to me. Also the guy quoted me a price that was almost twice as much for the move as it actually was. I am tired of being jerked around by this company. They said they would honor the contract and now are not.
The worst nightmare moving experience ever, was with Bekins. They have several add-ons to their name and several different telephone numbers to confuse a person. You deal with at least 8 different people of so-called authority in this company who call you regarding your move... More confusion. I had to tell them "So many of you are calling to confirm the date of my move and asking my information, I don't want 6 different trucks showing up at my door!" Confusion from day 1 only continued to get worse, so I and my neighbors packed almost everything ahead of time. The one hour drive to the new location turned into 26 hours, as Bekins movers took the truck with my belongings to their warehouse where they raided, smashed, stole and broke furniture and valuables.
Boxes were crushed, items removed and transferred to other boxes, furniture was dismantled, marred, scratched and chipped. File cabinets were emptied into several different cardboard boxes all mixed up. Tax papers, property sale and purchase papers are still lost. That move was in December 2015. They more than tripled the cost of the move which charges I disputed with Amex to no avail. Fraud, theft, damages, Identity theft, perpetrated on the elderly and they get away with it. Contacting Government agencies didn't help either. They pass the buck. Attorneys take the fees and run. Where is Justice? Avoid Bekins Movers!
We had a corporate move cross country with Bekins. Avoid Bekins if you can. If something goes wrong, as sometimes things do, they do a terrible job of correcting it. For us, when the driver was a day late and Bekins didn't do anything about it and had an array of people who were in theory "helping" fix it but none seem to have any idea what was actually going on or who was doing what I was concerned. But then the driver showed up. Rather than supervise the idiot kids packing the truck he chain-smoked, dumped his butts all over the property and made conversation with me.
Soon he moved to talking to me with an eventual focus on how he hates ** and they shouldn't be let in the country. Why he thought I'd be interested in his opinions I have no idea; I was trying to keep an eye on the guys moving my stuff since clearly he was not. We finally got the truck loaded and he left. I picked up and discarded the cigarette butts, drink containers, and empty cigarette pack they'd tossed on the driveway and lawn so the new owners wouldn't have to. Disgusting.
We didn't hear from the driver (fine with us!) until he got lost during the move. Then he called me repeatedly to get directions, despite my pointing out I didn't know the area at all. Why he didn't get a GPS or call his company I have no idea. Our new road is winding so they wanted to offload remotely and then drive in multiple trips in a smaller truck. Again, my husband and I are not living at the new house, are brand new to the area and don't know it at all. This time the driver called my husband a couple of times to ask where in the area of our new house he could park his truck to offload it and whether various spots were suitable for him to get in and out in his giant truck. As though my husband would have any idea.
The delivery was like the pickup but worse. This time the driver didn't use racial epithets for Latinos. Might sound like an improvement but instead he related to my husband how he thinks "The ** are okay". He went on to talk about how he thinks Donald Trump is great (sure, not appropriate conversation but he's certainly entitled to his opinion. Again, why he felt compelled to share it I have no idea). He went on to talk about how he killed someone breaking into his house when he "snapped their neck". Next he moved back to Mr. Trump and that he agreed to keep all the Muslim immigrants out since you can't trust them.
Of course, my husband is actually a Muslim immigrant so this moved the situation from horribly racist and offensive into frankly scary. It wasn't helped by the other mover who discussed his love for guns and he thinks we should all be carrying them with us. But finally, they left and we hoped we would never have to deal with Bekins again. No such luck. When we finally got everything sorted out it was clear we had extensive damage to our furniture and that many items were just gone, despite being checked off on the list but the scary driver.
This is the worst part. I know mistakes and errors happen even in the best company. That said, I think you can get a real sense of how good a company really is by how they handle it when they know something has gone wrong. This is where Bekins the company completely failed us. I added up my damaged and lost goods and came up with over $10,000. I documented all the values and the damage but Bekins basically said, "too bad." They sent some guy out to "document" the damage and estimate repairs. I do not understand how he thought he could evaluate damage when he never got within ten feet of the pieces of furniture and only looked from one side as our items had damage on multiple sides. Maybe his goal for the repair was to look good enough from more than ten feet away? I have no idea.
The final insult from Bekins came when they offered me less than 25% in compensation and said it was my fault for not stopping the move when things were going badly and not realizing the driver had stolen (oops, I mean misplaced) my items. Sure, he "misplaced" an extension ladder. Right. We'd complained to Bekins about the awful driver early on - it should have been so clear to them that this guy was a mess and either pulled him off or done something to protect us. Instead, when the predictable damage and losses were identified Bekins denied it and said it was our fault. Nice. Because of the lousy service my corporation has dropped them as a preferred moving service. Stay far, far away from Bekins. If there is ANYTHING that goes wrong, they will abandon you and there will be nothing you can do about it.
I moved from Illinois to Arizona with Bekins, paid a lot and even bought extra insurance. The first thing they were supposed to crate was a 6 ft. marble top for a European antique sideboard. It never made the crate, it is in two pieces now. Tried to keep positive the rest of the day. Great, nothing else broke, all my antiques made it on the truck without any breakage??? After that everything went bad. Unpacking in Arizona, things start coming off the truck broken, three dining chairs, backs broken, sideboard doors bad, antique secretary legs and supports tape together and in their moving blankets, (still in the blanket).
Wing back chair leg broken, didn't find that for a few days, they stuck it in the corner of a bedroom and stacked boxes around it and hid the broken leg underneath, and also cracked the glass base of a floor lamp. They can't find an antique ornate mirror with lights and a signed oil painting, just purchased two months before still wrapped in shipped box. They said the other customer after me didn't have it, really, so who does???
It is now August and they only want to fix the marble and three chairs for $2000.00. The marble alone is $1500.00. Customer service, Sharon and Laura, don't expect anything from them. I tried to get a copy of the adjuster's report and Peggy said Bekins won't let her send that report to me. Four months later, still can't use dining room or living room because of the unrepaired items just sitting around waiting. I guess my next step to thru the court system. Over a month to get the claims adjuster out for them to inspect.
I was ready to give Bekins high marks based on the packing, delivery, unpacking. Sadly, due to the claim office, I will NEVER recommend Bekins. They packed the 42", very heavy TV and lied on the papers saying it was PBO (packed by owner). My husband and I could have never lifted that thing and packed it ourselves. They also unpacked and set up but never told me it was shattered. I've been going back and forth with Sharon ** (claims person) who, when she got back to me, was no help at all. Customer service is the worst! I am now waiting for a call from the driver who falsified the records. I would have accepted something like value of TV is less than your deductible, but to LIE to me? Wrong!!
I moved from Michigan to Georgia and hired Bekins for my move. The facility in Canton, Michigan was nice clean and seemed suitable for storage. I was told that my household items would be stored in Eastpoint, GA at a sister facility. When I got to the facility, it was NOT like the facility in Canton where I made my agreement for shipping. The facility was very old, very dirty, had no AC where the items were kept. My piano was supposed to be stored in a cool place, but it wasn't and the evidence showed on the instrument. Items were missing from my shipment, 2 bikes, a full tool box, and two boxes. Very precious crystal mementos were broken, looks like they dropped the box and they don't want to reimburse me, saying because I packed them.
It's a shame they were packed and durably wrapped and about 10 of the items were broken. The box was marked fragile, but they had heavy stuff packed on top of fragile boxes! The movers couldn't find all boxes to be checked off so they counted them, but that was not accurate because they kept coming up with a different number and all the boxes were not accounted for. My household items were stored at a scorpion and mice-infested facility and arrived at my home! And the mover packed my pictures and two of them were damaged and he falsified the paperwork and armed they were packed by me. Bekins will not honor my claim...bad customer service because the claims agent has not returned my calls. Save yourself money and hassle by using a more reputable and customer service-friendly company who cares.
I recently moved from Amarillo, Texas to Dallas, Texas. A&W Moving and Storage are the agents for Bekins in Amarillo. My experience was extremely positive. The moving crew was fast, careful with my possessions, and very efficient. They arrived on time for pickup and delivered 2 days later, as agreed, on time. My furniture, glassware, and everything else was unscratched, unbroken and all there. As they had been when they picked everything up, they were fast, careful and efficient. I won't hesitate to use them again.
The perfect move described by the agent, turned into a nightmare. Supposed to be delivered on the 9 or 11 at the latest. It was the 14th when we got our goods. All boxes packed by me [76 YOA] were labelled - number of the box and destination in the house. [I kept a log.] They had to move the goods from a big truck to a smaller truck because they refuse to enter the property. [They must have built our house using only a wheel-barrow.] 50% of the boxes were delivered in the wrong room or building [like big shed]. The furniture was not put back together [bed] - the shelves of the bookcases, they lost the pegs! I packed the set of shelves with the "legs" inside the shelves and roped each set separately...we have the shelves, no legs... Most of the bathrooms boxes went to the big shed and the garage stuff in the closets.
The moving staff in Texas was there 2 hrs prior to the truck and finished in pitch dark [7.30 pm in December] and no street light. Same thing in Georgia where they left at 11.30 pm. We have some pretty expensive antiques... broken [too bad] and they are not paying. Thanks G_D I carried all the waterford and Limoges in the trunk of my car. Hope people read all the comments and pick up other companies. Bad service after you signed the contract. Also we have missing boxes and missing items in some boxes...they must have evaporated! So disappointed. They can go to hell.
Bekins Movers quoted $1200.00 to move belongings to another house in Arizona, a 60 mile run. I protested the overnight warehouse stay they insisted on, took it anyway. Money, Jewelry, FOOD, valuables were stolen, glassware broken, furniture literally destroyed at their warehouse where they opened the boxes, took items, repacked the boxes. They more than TRIPLED their charges. I paid 3 people to help me pack. I bought boxes, packing supplies which I have receipts for. I found one mover in my kitchen eating my food and had already drank two bottles of Organic Juices and left an empty Fudge Bar box in my freezer. Same guy was in my bathrooms at both houses stuffing his long winter coat with my valuables. (82 degrees outside.)
Bekins movers had me sign a paper showing packing supplies with NO CHARGES ON IT. They said they don't put the charges on. It's done at their office. They put figures in AFTER I SIGNED IT. Squeezed boxes in my garage cabinet I cannot get out were done purposely so by the time I get everything open, they would long be gone with my valuables. One guy quit the next day??? They destroyed my life, throwing manuscripts, taxes, important documents in different unlabeled boxes. Locked drawers were pulled out of my desk and file cabinets. Furniture was taken apart screw by screw. An 81 year old, 17 years widow who cannot pay Bekins thieves for damaging my life.
Hello Rene, I'm disappointed to hear you did not have a successful move. Regretfully, it sounds as if your move was a local move. At Bekins Van Lines we only have the authority for interstate moves (state to state). Please direct message your phone number and full name and I can help you get in contact with the correct company.
As others have stated the salesperson said everything right. When it came down to it they weren't ready. They didn't have a driver to pick up my things. I was moving from Fl to Michigan. I only was in Fl for that weekend. My things were moved from my home to a Penske truck, to a warehouse, back to a Bekins truck. Took 6 weeks to get my things up to Michigan.
They lost items, broke items, ruined the top of a desk, left me things that were not mine. When I brought that to their attention the driver said we could split the items between us. They took things apart. I said, "Who is going to put these together at the other end?" Oh the driver will. Got to the other end the very rude driver said, "I'm not putting these back together." Horrible experience. I'm moving things from the storage unit they left them in to a new place. Thought I would call to see if they would redeem themselves, only to find out they will charge me $150/hr to put my things back together. Never again. And will tell my friends to never use them to move.
I'm sorry to hear you did not have a positive experience with Bekins Van Lines. We appreciate being made aware of some of the issues you experienced during your relocation. We would appreciate the opportunity to discuss these with you. Please direct message or email your order information (name on order, order number and phone number) to email@example.com. If it is more convenient for you, you can call our customer service team at 1-800-992-5202.
It was agree that they would come and packed my household belonging on 4/21/2014. I waited three hours before I called. I was informed that my husband change that date. He was out of town and the contract was in my name. In NO WAY did my husband change the date. They finally showed up the next date without inform me of a new date. I was NOT able to talk to the manager. They were packing 37 years of belonging collected, so it took me quite some time to go through everything. I call three day later because of broken dishes (very expensive $40 a plate). I was told that they would call me back. NEVER DID!!
I found boxes of clothes missing and jewelry. They write down my belonging without a care! I think that is why they are in the business they are in. We also are missing collectibles. THEY HAVE NO REMORSE!! Plus they try giving me three different estimates as time went on. I would NOT USE THIS COMPANY IF THEY MOVE ME FOR FREE!!
I am sorry to hear that you did not have a positive experience with Bekins Van Lines. We certainly appreciate being made aware of some of the issues your experienced during your relocation. Regretfully, I'm unable to locate your account based on the information provided. Please direct message or email your name on order, order number and phone number to firstname.lastname@example.org.
We decided to use Bekins Van Lines to move our household from Oakland, CA to Raleigh, NC. Before we signed on with them, they were great - a rep came to our house and gave us an estimate on the spot. He checked in frequently before the big day - we thought we were in great hands. On packing day, a crew of three came to pack up our stuff. I didn't supervise too closely because I was watching my four-month-old baby. They ran out of boxes long before we ran out of stuff to pack, but they assured me that the team who was coming the following day to put stuff on the truck would finish packing. Not surprisingly, it was not the trucking crew's job to pack, so I had to run out and buy boxes and bubble wrap and finish packing for four hours while the truck was being loaded. I did try to reach my contact at the local office for help, but he was on vacation, and I got the run around with others who were clueless. I was given $75 for my trouble.
When the time came to unpack everything at the new house, there were a few damaged and broken items from careless packing. Additionally, they managed to lose my 4' fire pit/table. When I filed a claim, they offered 10% of the original cost of the fire pit and a pitiful sum for the other things that were damaged. While I took time to track down receipts/evidence of value for all of the items to send with the claim, the reimbursement total was based on the weight of the goods and not their actual value, so that was another waste of my time. I don't know if they treat all of their customers this way or only those who aren't military or corporate, but it feels a bit like discrimination. My advice is to not use Bekins if you value your possessions or your time.
If I ever move with this company again, please send someone with a 2x4 to hit me around the head! I still await the loading which was to have occurred Wed. Today is Friday. No amount of talking to them has helped. Mr. ** the brilliant dispatcher, was to have me packed and loaded on Wed. No movers on Thur. Now supposed to be here by 1pm on Friday to load. This house is in closing and I need to be out of it. Buyers paid for this home and they cannot get in until I get out. A driver was to have been here at 8am coming from Chelasis. That changed yesterday when that driver said he had a full load.
These people who say they are the best are at the bottom of the pile. So far they have not done one thing to be where they are supposed to be when they said they would. How can you do business with a company that does not stand by their words and commitments! I chose Bekins because of the name familiarity. That was a mistake. This has caused me much angst. Additionally I discovered the packers had not completed their job. Two drawers in kitchen not packed, one cupboard in laundry room not packed, one cupboard in garage not packed. My recommendation is to go Elsewhere.
This company stored my belongs for over 2 years. When I finally was financially able to request delivery it almost took an act of God for delivery to happen. The delivery company (contractor) was amazing. The shipper was much less so. Bekins broke, damaged, and ruined furniture that was not sent to them in those conditions. And refused to acknowledge so, the delivery team pointed out the items. The company attitude was so disconcerting, so darn rude and condescending. I was appalled. After doing business with them for so long one would have expected a better response. I just got a runaround and an insulting check for $39 which I returned to them. Be wary of Bekins of South Florida. Not a good company to do business with.
Giving 1 star is even painful. Wow, we had such an incredibly bad experience with Bekins! People need to beware. We had an experience with misquoting... showed up without the right boxes to pack TV & mirrors & then of course charged us more for those. Truck they sent wasn't nearly big enough so had to send another the next day which backed up to our settlement on the house, how very inconvenient. Even though it was evident the first minute the truck pulled up that it wasn't going to fit our stuff. And did I mention the customer service woman was severely rude every time we spoke?!
Just like in previous reviewer's case our items were then handled SO poorly. Just about every piece of wood furniture was at minimum scratched, some broken. Boxes were crushed, dishes, glasses broken. To top it all off our stuff was in their storage for 6 weeks and items were STOLEN. Very high value items. All in all though the owner, Craig Schloer, has handled the claim incredibly badly. They said they gave us all this "insurance" and come to find out (after we went through the trouble of filing the claim) the so called insurance doesn't include theft of items while in storage. How convenient. He even wouldn't as a sign of good faith refund any portion of the over $5,000 that we paid him. And never apologized for a thing... go figure. RUN to any other moving & storage vendor.
We recently hired Bekins to move us cross country at a projected rate we considered reasonable. Prior to moving we sold a majority of our furniture and did not have but one single large appliance. There were about 200 boxes we packed. Once the movers arrived we were told we could not have smaller boxes and that all of them had to be packed into large wardrobe boxes. We were charged an additional $35 per box they packed. Originally, the reason for packing into smaller boxes is so I could lift them as I am a senior citizen who has limited ability to lift heavy items. I was not told that everything had to go into wardrobe boxes.
Keep in mind that each box was specifically labeled and sorted according to how they were to be delivered. Once the move was made and delivered to a storage unit, I had no idea where to find our neatly labeled boxes. In addition, the final weight calculated increased our bill by over $3,000. Either the estimator should have had better knowledge or the contracted mover saw a way to make easy money. Although I know the weight was not consistent with what the mover says, I have no way to prove the inaccuracy. I feel we were ripped off by Bekins movers and would never recommend this company to anyone else.
When our household effects were moved from North Scotland by truck, then 8,000 miles by ship to Vancouver then by truck to Point Gray, there was absolutely no damage. When we relocated in New Westminster 3 years ago we called Bekins, a fine old English firm to move us but we were unaware that Bekins is now owned by people from a country where principles are of a very much lower calibre. We have been advised that their workers are engaged on a daily basis from a casual worker's employment agency and are not bonded.
The fact that they, therefore, were not qualified to properly store our effects in their truck giving consideration to the character of each item explains the considerable damage resulting from their simple 12 mile trip from Vancouver to New Westminster. Our sandstone sundial, an item over 4 feet high was split in 2. It has been in my family for over 200 years. It would seem to have been placed vertically in the truck without support instead of being carefully laid on its side. Bekins accepted responsibility and arbitrarily assessed its weight at 80 lbs, offering their ridiculously low rate of compensation based on that figure. We had to have a photograph of the sundial placed on a weighing machine so that its actual weight of 160 pounds clearly showed when Bekins did refund us an amount based on our figure, but it in no way made up for the damage done.
Glassware was shattered, it was not properly wrapped. Expensive teak furniture was scratched and broken. We are still becoming aware of stolen items - these include treasured books, electronic meters, tools, a hat, an electric razor charging base and very sadly my father's birth silver spoon dating from 1870 and my birth silver napkin ring dating from 1927. Many items were unnecessarily wrapped in umpteen sheets of brown paper including a face cloth separately wrapped. We were charged extra for all paper. We are not seeking compensation.
An acquaintance who used Bekins for his move and having many items stolen was told that if he could not provide photographs of them they could do nothing - whoever photographed household items? He stopped legal pressure when the lawyer's bill became more than his losses. We simply wish to advise anyone contemplating a move to be aware of the problems they can expect if they engage Bekins. Additionally, we have learned that Bekins moving charges rate among the highest.
On Friday Oct 25/ 2013 Action Movers dba Bekins moved our household contents 75 miles to Spokane WA. We sold our home and had the opportunity to travel in our RV for up to two years. We made arrangements to have our contents put into a sealed container. We were assured it would be kept until we gave notice. The problem started when they didn't have a container available so they picked up our things in a Bekins truck - assuring us that our contents would only be moved once more and stored in a container. Due to the condition that our things were received on Wed. March 25, 2015 - there is no way they were only moved once and possibly not in a container right away!
When our household contents were delivered to us via a Bekins Truck (NOT a container) there was so much damaged, crushed boxes, broken furniture and so dusty and dirty we were actually in a state of shock!!! One example among many was that our Q Mattress and Box springs that left our home completely encased in newly purchased plastic zip bags. However, when received our things the bags were gone - no covering remained at all. Our couch was the only furniture piece that had any remaining shrink wrap on it - but it was in shreds, the couch was so dirty. I was so distraught I just gave it away along with a club chair and ottoman after I cleaned the up the best I could. We purchased a replacement policy, but only to find out it's not honored? Why? They Bekins say that policy was only good for the move to Spokane, which doesn't make sense - the damage occurred while in their care.
To sum our complaint up Bekins or any of their partner movers are NOT Trustworthy. They mislead us, basically cheated us and will not accept responsibility for their negligence in handling, moving and storing our household contents. Oh yes they also lost two boxes. Now that we are totally unpacked I know what's missing and they refused to look in their warehouse for them.
Their sales rep. said that we could pack our own boxes adding some basic instructions. We purchased several hundred dollars of bubble wrap and "movers" paper-wrap. Most glass items were double if not triple wrapped. No amount of wrapping would be sufficient when the boxes are crushed, most looked as if they were tossed around! When the movers (two young men) were unloading the truck they dropped our oak hutch which broke one of the lower doors in half. One of young men dropped my 1812 vintage sewing machine - fortunately my husband had made a box for it. The metal assembly shifted so that the wheel won't turn.
They offered us $500. for a $5,000 claim. We even have pictures of each box as it was unpacked to prove the damage was due to their negligence along with pictures of some of the same items before they were moved. NO it doesn't mean a thing. We refused the check and sent it back. Have talked with several people with Bekins. They just won't accept any form of responsibility.
We used Bekins Los Angeles for our move from the West Coast to the East Coast and our experience was absolutely awful. The packers did a terrible job packing our things--some of our kitchen items broke, our clothes got ruined. The person packing the bathroom items packed a bag of my son's poopy diapers we had kept to be thrown in an arm and hammer plastic diaper bag with our bathroom items. Therefore our bathroom items were stinking and we had thrown out most of them. My son's crib as well as the bed in our guest room was not put together properly as they lost the screws. This was our worst experience with this company and we will not be using them again or recommending them to anyone else.
Bekins Van Lines Company Profile
- Company Name:
- Bekins Van Lines
- Year Founded:
- 8010 Castleton Rd.
- Postal Code:
- United States