Bekins Van Lines Reviews

Long distance complete household move did not go well. Many of the furnishings that were at the start did not make it to the new residence. Bought $0 deductible with Bekins and basically lost about $4000.00 worth of household furniture. Bekins took no responsibility. Beware!!

I had full replacement damage insurance for my move from Albuquerque to Calabash, NC. I had over $1300 in damages. I had the repairs made and submitted photos and my receipt. Because I had the repairs made prior to filing the claim, Bekins denied over $1100 of my claim. Rest assured, should I move again, I will not use this company, regardless of their price.

Bekins came in with a slightly lower quote than other national movers. We moved with them (when they were known at Wheaton) 20 years ago, so we decided to go with them again. We paid for a full pack and move with full replacement value insurance. The packers were disorganized and at times too interested in looking at our stuff, taking twice as long to pack as when we worked with another national movers a few years earlier. When we unpacked, boxes were mislabeled, and items from different rooms were packed together. And some of our possessions were missing. But because they were missing, I could not prove that they existed, according to Bekins claims team. So they paid out on what was damaged, but not what was missing.

We used Wheaton/Bekins to store and move our household as well as another household. The movers were all super nice and helpful. The problem is that 1) when they arrived at the destination there were 3 movers putting boxes all over the house. Some boxes (all marked with destination rooms) were not put where they should ego e. Not a big deal as we are able to move large boxes ourselves). The bigger issue came afterwards. When we asked the head mover what to do if things are missing or broken he told us you can just file a claim. We signed the paperwork assuming that’s the case. It would’ve taken us at least 2 hours to verify every box was here and the head driver agreed! However, once we opened everything we found that we were missing several lamps and all our lamp shades. I filed the claim with Elizabeth ** at Wheaton Bekins.

We have moved several times. It’s never a fun experience, but a good moving company can make a real difference. A bad one can make the experience a nightmare, which was our experience with Bekins. It was shocking how many pieces of furniture were damaged, one completely beyond repair. And, the worst part was that Bekins refused to honor our claim, because we had not reported the damage at the time the furniture was delivered to our storage unit. We left the movers at the storage unit to go back home and prepare for the movers to deliver the items that were coming to our house. We did not see all of the damage to the furniture placed in storage until a day later. After we filed our claim, Bekins sent an inspector who photographed everything that was damaged. He agreed that it had to have occurred during the move.

They lost a lot of our stuff and we were not compensated for any of it. Most notably my bike. When it first arrived we has a Bingo card of number to check off. There was no list of what the items were, so it was difficult to evaluate if it was all there. They get you to check off on the list and then whey you realize things are missing they tell you that you signed off as all delivered, so they won't do anything about it. I was not impressed with their service.

The initial customer support was good but overall a horrible experience. The initial crew pack up our items really well were efficient and friendly. However they moved, our items to a different truck (which they admitted was not their standard practice). This new packing was done poorly and resulted in damages to items, primarily a 55 year old mid-century modern dinning room table that was part an an Ethan & Allen set (see pictures) beyond repair. We purchased the insurance as part of the move. Upon notice we essentially got a "too bad so sad" not our problem. They acknowledged it was their fault but refuse to take financial responsibility for the lose. Communication with them is now only 1 way they rarely respond to inquiries and have refused to provide the certificate of coverage so I would be able to work directly with their insurance provider (I am sure to prevent a claim).

On August 15, 2025, Bekins/Alpin’s Dallas Vice President of Business Development, James Friesenhahn, personally inspected the items to be moved from my residence in Plano, TX to my new home in Las Vegas, NV. Following that inspection, he issued a binding written estimate of $4,644.76. I relied on that representation and signed the agreement, understanding that the figure represented the maximum I would owe, subject only to reduction once the final shipment weight was determined.

My relocation experience with Wheaton/Bekins, was unfortunately marred by issues that remain unresolved over nine months later. While the physical move itself was handled competently, the post-move support has been severely lacking. Several clearly labeled boxes never arrived at our destination, and multiple items were delivered damaged despite careful packing. The most frustrating aspect has been the company’s unwillingness to take responsibility or offer meaningful assistance.

I debated posting this review because I am honestly just happy to finally have my stuff and not be in limbo anymore, but hopefully this testimony will deter others from making the same mistake I did. I moved from San Francisco to Portland in May 2025 and it was the first time I had hired professional movers for an interstate move. After shopping around, I ultimately hired Bekins because they’re an established name in the industry, I had read a few testimonials on Reddit from folks who had a good experience with them for the same service I needed (pick up in SF and drop off in PDX), and the price was competitive. I regret not doing more due diligence before signing the contract.

Mike and Tony were phenomenal. They displayed professionalism throughout the entire experience. There were a few of my items that were damaged, due to the loading team. Mike and Tony took note of the items and walked me thru the claim process.

Absolutely awful. They subcontracted us out and that subcontractor subcontracted us out again. The first subcontractor said they get payment and we didn't need anything moving day. On moving day, we got the surprise that we owed THEM money THAT DAY. A business was paying for our move, so this was a complete shock. They also put 5 totes that were extremely heavy back into a closet that had specifically been cleaned out. That we were then responsible for moving ourselves. They also went through my filing cabinet and took something out of it and left it on the floor. Inexcusable. Never again would I trust Bekins if this is what I can expect.

I used Bekins to move me from New York to Georgia. The packers were great, pickup was on time, delivery was made in approx. 2 weeks from pick up date. After delivery was made and I started unpacking, I noted I was missing a container. I reported same within the 30 day period, however that did not matter. The final resolution was: I was responsible and accountable at time of delivery to know if anything was missing. I paid for extra insurance. The move consisted of 3 full rooms of furniture, clothing, bedding, china, personal items and kitchen appliances. I lost many value items. If you use this company, please make sure you count your items prior and after delivery before drivers leave your delivery point. Personally, I will never use or recommend this company to anyone. Do your research.

Bekins did a fantastic job! I used the local agent in Austin, Trailblazer Moving and Storage to move our family and we could not have asked for a better experience! Larry, our crew leader, handled the job start to finish with impeccable leadership.

They did very well with the packing part but were very careless with the unpacking. They destroyed one dining room chair and two custom built kitchen chairs. They also broke an antique rocking horse and one of my husband's tools. There were various scratches and dents on some of our furniture. If you pick this company you need to purchase the best insurance possible that covers replacement costs. We ended up with a $57.00 settlement which didn't cover any of the cost of the items.

Used local guys at destination who unloaded and moved in. They stole personal items from us. Turns out they had criminal records even through they were supposed to be background check. Bekins made no attempt to address the loss.

Bekins Van Lines are thieves!!! My family hired them to move them from Florida to Colorado. My parents paid for the company to pack everything into boxes and for everything to be UNPACKED when it was delivered in Colorado. When the van showed up in Colorado, not a single person showed up to start unloaded the van until 4 hours later. At which time, only 2 people showed up to unload a whole house worth of furniture. Not a single box was unpacked. When my dad reached out to the company to inquire about a refund for services that he paid for in advance that he did not receive, the company has refused to even acknowledge his multiple months worth of repeated attempts. ABSOLUTE CROOKS!!! Complaints are being filed with the BBB.

I wouldn’t t even give them a one. The sale team reel you in. Do not believe them. Such a bad experience, I moved from the UK to USA and had nothing happened. I used this company to move from Chicago to NC and nothing but tons of broken damaged items. No care at new house damaged walls. Send a third party who don’t care to unpack and then the insurance tries to dispute even though you take out the highest premium. Do not trust them at all. The worst service ever!!! We even found they never put out beds together properly and laid them together so I had to screw it all myself.

Used Bekins to move from CA to MD. The experience was a nightmare. Besides misinformation about storing and arrival they damaged at least 1/2 of my furniture some of which had major damage like broken legs, digs, & scratches. See a few example pictures attached. We did reach an agreement where they repaired some of the furniture. Others they paid me what they felt was value. Other things were lost, I'm still realizing items I'm missing. As I said they did somewhat compensate me but I had to fight and threaten to get that compensation. They destroyed my Grandfather's Clock handed down from my parents. One thing I learned Bekins is really a broker so they hire other smaller movers to move you, luck of the draw.

I recently had Bekins moving company out of Carlisle Pennsylvania, move my entire household on January 3rd and 4th 2024. During the move they dropped and ruined a 60 inch flatscreen TV. After nearly three weeks of back-and-forth text messaging and phone calls they finally offered me a settlement of $.60 per pound of the damaged item. Basically they offered me $50 for a $1500 television. I was never offered the opportunity to purchase additional insurance through the moving company and even purchased a special moving box from the company to protect the television which was damaged. It would be my advice that you avoid this company and save yourself the trouble that I’ve been going through.

Spent over $6000 with Bekins for a move from New York to South Carolina. My items were put first put in storage in a facility in New York, I was not ready to have my items immediately shipped, so Bekins placed it in storage until I was ready for them to transport my items. It took about 3 weeks to close on my property in South Carolina, so when I was ready I told Bekins to ship my items.

I scheduled a full service move, the movers missed an surprising amount of objects. As for delivery, they gave me over two separate dates which both turned out to be false. Bekins isn't the cheapest option, but cheaper options would be better.

This company treated my husband and I (and our belongings) with a complete lack of respect. Their communication throughout the entire process was extremely poor and they failed to meet even basic standards of communication and execution of what is supposed to be the core of their business. The entire moving process was an absolute fiasco. It seems nobody at this company has any idea what they are doing. Upon receipt of our shipment, items were significantly damaged and looked like they had been thrown around in the truck.

Bekins Saved Our Move!!! I had used Bekins once before for a cross-country move and was pleased. This past August my girlfriend and I were moving from DC to CA and asked them to come out and give me an estimate for moving the contents of our house. Their sales manager, Russell ** – who was professional, thoughtful, and courteous – came out and gave me an estimate and detailed potential savings based on possible move dates. I foolishly chose to go with American Van Lines to save a couple of thousand dollars. What’s that about penny wise/60 cents a pound foolish? Here’s the pattern of American Van Lines as revealed/confirmed by my experience and many, many others on Yelp ** and the Florida Better Business Bureau **. I urge you to read them. Here's what to watch out for with American Van Lines:

We moved across country, which is a stressful event in itself. The movers arrived three hours late to start with. They stayed until 10:00 pm and returned the next day. Thankfully my husband was driving so he was still there. The moving van arrived at a later time than expected but it wasn't an issue since we were waiting to move into our home. We had them move our things into a storage unit. We were present at that time. **Be sure you take photos of all of your furniture before you begin packing!! We noticed some damage to our freezer door and mentioned it to the driver. After the movers unloaded into the storage units they left. We then sat down with the driver who made a notation of the damaged freezer door. We had noticed (as per specific request) that none of the mattresses had mattress covers on them. When we had the items moved to our new home, we were present at the storage unit as well.

As you can see, others have had the same issues with Bekins. We were planned to have our driver and movers come on July 25th, 2022. The driver cancelled that morning. Customer service in corporate took 3 hours to contact me as they were looking for people to come and pack our things as scheduled, then look for another driver. After 3 hours, we were told packers were coming. They showed up and quickly packed our things, and didn’t finish until 7pm. We were on a flight to Washington where we were moving to the next morning.

Please do not use this company for your move. They are not professional and when they damage and lose your goods they won’t take responsibility. We did an interstate move in June 2022. The movers were unprofessional and did not wrap furniture well. They were careless with it, which resulted in many damaged items. They also took items that were designated “Not to move” and ruined many medications, personal items etc. We also had several lost items. Upon delivery, they did not reassemble furniture and we still have parts and screws left that we are unsure where they go. The movers were sloppy, and the claim department is deceitful and will do anything not to have to pay fairly. RUN do not walk from this company! Their website sounds exactly what you are looking for, but nothing on their website accurately depicts the experience you will have with them.

Items were picked up, but delayed getting to my destination. 3 times the driver made a different excuse. After hearing we are working on it every day for 10 days, I finally found a company that could deliver within a few days, but they don't reassemble your items. Has to be the original company, and I have requested for someone to come, but they don't seem like they want to help me. After checking around I was overcharged by $5,000 min. I went without a bed or furniture for weeks. What was supposed to be a pleasant experience turned into a nightmare, I am still very sore having to sleep on the floor, and be inconvenienced with none of my things for that long of time, let alone the stress it has caused me. I still have tables, tvs, beds I need assembled.

The move with Bekins was traumatic. I chose Bekins to move me from one state to another. I didn't realize they'd be two quotes: one by a salesman and the second on moving day. Once my belongings reached their destination, I was pressed into service by the Bekins driver to help him check-in each box using the inventory labels Bekins people affixed to each box, but many were missing. I made many calls to the Bekins office to help me convince the Bekins driver to cooperate. Things such as sofa legs are missing and a valuable dining table was scratched. Bekins said they'd address these matters.

We moved from California to Michigan. I paid extra for insurance. They damaged many items. Please see photos below. The truck driver offered to pay for one broken table and I said, "No worries. I’ll file a claim." I filed a claim and they said they didn’t pack these items. When they did pack these items. Then they came back and said that my items were already damaged. Not only that but they didn’t even box or bag my expensive mattresses. I had custom pieces broken and antiques broken. I knew they would not be able to replace these items so I kindly asked for repairs not replacements. I go nothing but them telling me over and over that they were previously damaged or that they didn’t pack them.

Beware of a good sales rep - he won me over against competitive bids and I deeply regret going with Bekins. Every step post sales rep was awful:

Burlingame, CA. We engaged Bekins to ship an international sea freight container. We waited patiently for a container for 6 months. The shipment arrived without directions for the delivery, without communications about the specifics, and without an inventory list. The boxes were unmarked. Numerous boxes were missing. The receiving agent had no directions and claimed the boxes were not received. The Bekins agent failed to mark the boxes, failed to provide an inventory list or directions. The agent told us she did not mark the boxes or provide a type written inventory. Once the boxes went missing she denied her statements while placing blame on the receivers. We had to communicate internationally with the receiving agent ourselves. The items were never located.

They kept goods in storage during a move for 3 months. When I was ready to receive my furniture they could not find my furniture for 5 days. It was Misplaced... That should tell you a lot about their operation. I made the mistake of using them for another move 6 months later. And a disaster. They damaged 4 items and after they loaded up the truck they asked for a signature on 7 pages each with about 50 entrees on each sheet.. This furniture was all new and they not only damaged the furniture but the supervisor of the move had a bad back and could not lift so they dragged one piece on the floor and scratched a brand new tile floor and the piece of furniture that they dragged was damaged..

The actual move was terrible. We are not sure what occurred to our home furnishings once placed in the moving custody of Bekins. How many times our property was loaded and reloaded on their trucks and storage facilities. It arrived 4 days late. Most of the packing boxes appeared as if someone had purposely jumped up and down on them, especially the larger boxes. Many items were found broken and beyond repair. If that was not enough. The teak sideboard to our dining room furniture set had both of its doors thrown off and numerous deep scratches that could not be covered up with Old English scratch remover. In addition the doors did never arrived with the rest of our property. The only conclusion we could envision was that some Bekins’ employee had driven a forklift in to it. Also a two tiered desk unit arrived with broken sections and drawers falling out. This unit was also beyond repair.

We moved over 10 times in 30 years. Our most recent move with Bekins was the worst. We had contracted for 2 delivery locations- our storage unit and our home. Delivering driver shoved all of our belongings in the storage unit and removed the protective blankets. He promised to return the next day, do an inventory and transfer/deliver contracted/requested items out of the storage unit to our home. The driver did not return the next day. He falsified the inventory sheets by signing them and writing “CRTS” ( customer refused to sign). He did not put a date on the inventory manifest. Company refused to reimburse us for missing items because delivering driver falsified delivery manifest. Personal belongings damaged due to poor handling by delivering driver and his crews. Would never recommend Bekins/Wheaton or any of their affiliates.

Our family has relocated across states 2 times prior, using United. For our third move, we decided to try Bekins, and it was a bad mistake. Our goods were on the truck for 12 days, due to a long delay in delivery. Many items were simply tossed in large boxes and broke. My new grand piano was warped by the humidity. Our grand-father clock is missing a part and no longer keeps time. Though Bekins promises up to $100,000 insurance, the claim process is close to impossible, with Bekins' representative denying liability or offering absurd amounts for compensation.

DO NOT hire this company to help you move! We used Bekins to move from Long Beach, CA to Michigan. At first things seemed to go ok despite the packers refusing to wear masks (this was in the height of Covid last September). Little did I know, only some of our items were being loaded on to the moving truck. When the truck arrived in Michigan there were several items missing. When I say several, I mean over $3,000 worth of men's clothing and a large container of loose change I would conservatively estimate to be $300. I would've never guessed someone would steal pennies, nickels, dimes and quarters but sure enough... it disappeared.

I have used Bekins ever since my first move when I was just a young lad, this move was nothing but the same, had a local move to Bekins of South Florida & was headed out of state, from the moment the Surveyor Christian came out till the time Joe dropped off our belongings it was a delightful experience. The company is very informative & stood out amongst all the others, from breaking down and explaining each process to seeing it in motion with the crew, I am not looking forward to moving again but if I was to do so, Bekins is my company.

Bekins is a Great company and Drivers were incredible and the customer service manager Scott ** went above and beyond. If Christian ** is your salesperson RUN. He will mislead you and tell you what you want to hear. Everything I was told over and over again he very clearly repeated and we totally understood each other. The day the Delivery drivers picked up my stuff they were very professional and took great care of my daughters belongings. 2 Hours after they leave I get a call that changed everything. My delivery Date was going to be at least 7 days later than Christan Promised and needless to say I was PISSED and would have cancelled but it was too late at that point.

The Bekins professionals were very efficient in handling my move from New York to Florida. The care in which they took in packaging my belongings was excellent and the shipment of my belongings arrived in Florida as scheduled.