Bekins Van Lines

They kept goods in storage during a move for 3 months. When I was ready to receive my furniture they could not find my furniture for 5 days. It was Misplaced... That should tell you a lot about their operation. I made the mistake of using them for another move 6 months later. And a disaster. They damaged 4 items and after they loaded up the truck they asked for a signature on 7 pages each with about 50 entrees on each sheet.. This furniture was all new and they not only damaged the furniture but the supervisor of the move had a bad back and could not lift so they dragged one piece on the floor and scratched a brand new tile floor and the piece of furniture that they dragged was damaged..

The actual move was terrible. We are not sure what occurred to our home furnishings once placed in the moving custody of Bekins. How many times our property was loaded and reloaded on their trucks and storage facilities. It arrived 4 days late. Most of the packing boxes appeared as if someone had purposely jumped up and down on them, especially the larger boxes. Many items were found broken and beyond repair. If that was not enough. The teak sideboard to our dining room furniture set had both of its doors thrown off and numerous deep scratches that could not be covered up with Old English scratch remover. In addition the doors did never arrived with the rest of our property. The only conclusion we could envision was that some Bekins’ employee had driven a forklift in to it. Also a two tiered desk unit arrived with broken sections and drawers falling out. This unit was also beyond repair.

We moved over 10 times in 30 years. Our most recent move with Bekins was the worst. We had contracted for 2 delivery locations- our storage unit and our home. Delivering driver shoved all of our belongings in the storage unit and removed the protective blankets. He promised to return the next day, do an inventory and transfer/deliver contracted/requested items out of the storage unit to our home. The driver did not return the next day. He falsified the inventory sheets by signing them and writing “CRTS” ( customer refused to sign). He did not put a date on the inventory manifest. Company refused to reimburse us for missing items because delivering driver falsified delivery manifest. Personal belongings damaged due to poor handling by delivering driver and his crews. Would never recommend Bekins/Wheaton or any of their affiliates.

Our family has relocated across states 2 times prior, using United. For our third move, we decided to try Bekins, and it was a bad mistake. Our goods were on the truck for 12 days, due to a long delay in delivery. Many items were simply tossed in large boxes and broke. My new grand piano was warped by the humidity. Our grand-father clock is missing a part and no longer keeps time. Though Bekins promises up to $100,000 insurance, the claim process is close to impossible, with Bekins' representative denying liability or offering absurd amounts for compensation.

DO NOT hire this company to help you move! We used Bekins to move from Long Beach, CA to Michigan. At first things seemed to go ok despite the packers refusing to wear masks (this was in the height of Covid last September). Little did I know, only some of our items were being loaded on to the moving truck. When the truck arrived in Michigan there were several items missing. When I say several, I mean over $3,000 worth of men's clothing and a large container of loose change I would conservatively estimate to be $300. I would've never guessed someone would steal pennies, nickels, dimes and quarters but sure enough... it disappeared.

I have used Bekins ever since my first move when I was just a young lad, this move was nothing but the same, had a local move to Bekins of South Florida & was headed out of state, from the moment the Surveyor Christian came out till the time Joe dropped off our belongings it was a delightful experience. The company is very informative & stood out amongst all the others, from breaking down and explaining each process to seeing it in motion with the crew, I am not looking forward to moving again but if I was to do so, Bekins is my company.

Bekins is a Great company and Drivers were incredible and the customer service manager Scott ** went above and beyond. If Christian ** is your salesperson RUN. He will mislead you and tell you what you want to hear. Everything I was told over and over again he very clearly repeated and we totally understood each other. The day the Delivery drivers picked up my stuff they were very professional and took great care of my daughters belongings. 2 Hours after they leave I get a call that changed everything. My delivery Date was going to be at least 7 days later than Christan Promised and needless to say I was PISSED and would have cancelled but it was too late at that point.

The Bekins professionals were very efficient in handling my move from New York to Florida. The care in which they took in packaging my belongings was excellent and the shipment of my belongings arrived in Florida as scheduled.

Bekins Van Lines moved us from Vancouver, WA to Arizona in 2014. As far as I know, we didn't lose anything. It just took months to find stuff in all those moving boxes. Overall a great moving company.

If you want to overpay, have them not show up on time, damage all your personal belongings, not own up to any insurance claims or take any responsibility then Bekins Moving company is the right moving company for you. Beware of this company, do not use them if you want the worst experience ever in moving. I used them for a long haul move and it was a disaster from beginning to end.

A-1. Their packing was very good, timing was excellent. Employees did a neat job, and as a result for the first time no breakage, and no “missing items.” the truck was punctual in picking up as well as the final delivery, good job!!!!

Updated on 08/22/2020: I wrote a review about my CD's missing Aug 13 and I need to adjust that review. I had a friend help me pack for the move. He thought it would be funny if he took my CD's to see how long it would take me to realize they were missing!!! NOT FUNNY!!! So, I must apologize to Bekins for suggesting that they had taken my CD's. They still destroyed my coffee table and took some things apart for no apparent reason and lost the parts.

I recently relocated to Baton Rouge Louisiana from LUBBOCK Texas, and contracted through our local Hart Moving company who arranged a long distance van from Bekins-Wheaton to pick our home belongings on May 15 2020. Delivery was made May 20th, and a very expensive piece of astronomy equipment was inadvertently left on the truck. I have been in phone and text contact with the driver, a "Rocky" ** of the San Antonio area, multiple times to try and arrange to get my equipment back. "Rocky" has repeatedly lied to my face, made up excuses and strung me along now for a month.

If you are looking for a reputable moving company may I recommend you keep looking???? This company is TOTALLY unethical! Let me tell you about MY experience! My husband and I spent almost $16,000 to be moved from Texas to North Carolina. My husband was diagnosed with stage 4 lung cancer the DAY before we moved. We immediately began treatments at Duke Cancer center which delayed my unpacking as I had much more important things to worry about. Sadly my husband passed away a few weeks ago.

We had many preventable problems that arose by Bekins personnel undoing wrapping, overstuffing a truck, not following contracted directions and using drugs. The claims process is one of pass the ball and sign away your rights. Instead of being helpful it seems designed to shift from one person to the next. Example: the claim person cannot communicate about missing items. She simply sends me an email telling me to get in touch with yet another person. They try to get you to file one claim as it is better for them. What about me? Many of the numbers applied by the packing team were removed by others along the way of my interstate move.

This was my 3rd move across the country. Previously, I’ve used Allied Vans which was outstanding. To save a few dollars, I chose Bekins. Huge and costly mistake from start to finish!!! They would not give me move out dates unless I paid an additional $150.00 as well as final destination dates. This caused me to spend more on hotel and airfare. The movers at my final destination just dropped boxes and furniture wherever they wished without me inspecting anything. Then I had to remind them over and over to send my $100.00 rebate. Don’t waste your money buying insurance. You won’t get a penny out of these scammers for damages. I highly recommend Allied to anyone going through a long distance move, Allied is very professional.

Do NOT recommend Bekins which is now owned by another enterprise, apparently. Too many bad experiences to list. When a company cannot track the truck in route with a driver who took a detour with my items and was out of contract, to trying to get information or a sense of accountability from corporate or agent, to broken items, to complete lack of response by corporate, etc, etc. In addition, I’m out of pocket hundreds of dollars for their delayed delivery and my work schedule and daycare costs. BAD BUSINESS!!

Horrible from start to finish. Bekins admitted from day one that they were at fault, but due to a lack of customer service and the inability of Bekins employees to speak to one another, we got hosed. Nothing like spending thousands of dollars on a move and the be treated like somebody who never spent a dime there. Avoid this company, and its parent company - Wheaton Van Lines - who handle their customer complaints. They are only interested in your $$$ and have the customer service skills of a burnt out 40 year old working the drive thru just before closing.

We used Bekins Van Lines to pack, store and deliver our entire household. We had a Bekins representative come to our home to determine to pack and crate. Our large sofa was not discussed. We took out the maximum insurance they offered. Several articles delivered were broken or lost. Our large sofa was broken and the wool fabric torn. We had it appraised for possible repair and recovering at their request. They then asked us to find a similar sofa and fabric online with prices and send to them - which we did. They then had a company they work with come and take the sofa to see if they could repair and recover the sofa. What we heard from them was we should have crated the sofa before moving and they would not reimburse us even though we were insured. This company is not to be trusted!

Exceedingly poor service! Do not use this company Bekins. They have non-existent customer service. Gerald ** of Mover Dudes and Debbie ** Bekins Claims Department in particular does no follow-up to any questions or concerns. They sold us the regular insurance and we took out the extra insurance additional fees for full replacement value. They dropped our TV and broke it and would not cover ANY of the cost. Warning, be cautious!

Contracted Pro Relo, a subsidiary of Bekins for a "No Excuses" $10,000.00 move from ABQ. 483 boxes. 22 pages of inventory. On 11 of 22 pages they wrote Pbo...packed by owner. We DID NOT PACK A SINGLEBOX. Wheatons unpacked us. An employee drove his dolly across our Sub Zero frig AND freezer. $2,000 just to replace skins and handles. Turned in claim #**. Bekins added $809.99 for extra weight but never presented a weight ticket. Van damaged across the street property, we fixed, no cost to Wheatons. CLAIM STILL NOT SETTLED AFTER 1.5 YEARS. MoVEE Beware of MoVER. Do not use either co or trust Bekins to compensate you even when pics and quotes are provided!!!!!!!

It was a short move of furniture and they were very efficient and got us moved in the time alloted, everything was also set up like beds in the time quoted, the personnel were very friendly and efficient.

This review is specific to Bekins Transfer & Storage located at 201 Windsor Road, Pottstown, PA 19464. I contracted with Bekins for my June move from Philadelphia to Denver based on prior experience. This was a disaster from start to finish. The sub-contractor they used claimed to be the consummate professional, turned out he was anything but. My belongings were delivered to a storage unit here in Denver. I had reported to Bekins the condition of many of the boxes I’d received, crushed and severely damaged. I did not have the opportunity to inspect all of my belongings when they were delivered. I just moved and all of my belongings were taken from storage to my new apartment.

I was a driver for Bekin and we had them move us. I think it was okay because we worked for them. I know when we moved people we were very careful and had alot of Big Wig accounts that we had to take care of properly and to me it didn't make a difference if you were the president or just a normal joe, I always took pride in doing the best job possible. I think they now have a different name I actually think they are part of the Paul Arpin family now.

All this company is interested in is taking your money. If you think your items are in good, professional hands, you are completely wrong. I had the worst experience; my shipment was lost; arrived over a week late; they lost a tv stand; I had full value replacement and they would not honor the replacement value because I didn't have the original receipt; I wrote and called people daily; they forgot to pick up my items the day they were scheduled; no one ever gets back to you; I wrote complaint letters - no one care; no response ever. Find another company. If I could put no stars down I would. This one is HORRIBLE.

Moving from Goldsboro NC to Wilmington, NC they did not put things together as we were told they would. There were expensive quilting stuff stole and torn all to pieces. We paid big money to get our things insured for damages, but with all the expensive equipment torn to hell they refuse to pay to get it replaced or fixed. There was over $18,000 in damages. Antiques were destroyed. Things broke and people like that should be held accountable. There is a special place for people like that. My husband had just passed and because they moved air force people they were recommended to us because we were retired military. I would not let them move anything. People stay away from these thefts.

I was hospitalized 2 weeks before my move. So, I was not able to pack all my belongings. I was told that they would do that for me, but they did not pack anything. They just left it. This was a long distance move from NY to GA. They arrived a few minutes before I left for the airport. Someone I knew stayed behind to make sure they did the job. Unbeknownst to me, I was told the movers just omitted whatever they did not want, to take even though that item like my washer and dryer were on their list, to move. They left that behind and a whole lot more. I had shelving and a fabric bolt that didn't even make the truck, as well because it was in the basement. After, living 7 months, in a hotel I was shocked, as I unpacked, I began to notice that a lot of my belongings were gone. As a disabled, single mother this was a major loss for me. I have yet to replace those things.

We used Bekins for a small move to a storage locker where they came in, wrapped everything and appeared to do a good job until items were moved, lots of scratches!!! We used them to move a small number of items from the storage locker, a couple of beds, living room furniture, gym equipment and some boxes. Terrible!! They did not wrap any furniture so my white couches (yes I know, but they had been moved before and stayed mostly clean) had filthy, filthy hand prints all over them.

DO NOT USE BEKINS MOVING COMPANY!!!! If you value your things and your hard earned money, never use this company!!! They have missed 3 scheduled delivery times and have been holding our things hostage for more money as a result of their mistakes. They are demanding twice the “Do Not Exceed” amount signed in our contract. They have continued to threaten our possessions for more money. AVOID THESE MOVERS!!!!

I’m not sure whether another awful review makes any difference or not, but I have to get this off my chest. My wife and I have moved across country six times and I can state unequivocally that this most recent move was almost unbelievably terrible. Among other things, although we had signed a contract to move almost a year earlier, when the time came and our house finally closed, our agent announced that he could not supply us with any packers! So it fell upon my wife and me to pack up a 4500 square-foot home, even though we were now living almost 3000 miles away. In the midst of all this, we had a family medical crisis, so we essentially had to walk away from dozens of items, cumulatively worth thousands of dollars. The folks who bought our old house were more than happy to keep it all.