Bekins Van Lines Reviews

Bekins Van Lines moved us from Vancouver, WA to Arizona in 2014. As far as I know, we didn't lose anything. It just took months to find stuff in all those moving boxes. Overall a great moving company.

If you want to overpay, have them not show up on time, damage all your personal belongings, not own up to any insurance claims or take any responsibility then Bekins Moving company is the right moving company for you. Beware of this company, do not use them if you want the worst experience ever in moving. I used them for a long haul move and it was a disaster from beginning to end.

A-1. Their packing was very good, timing was excellent. Employees did a neat job, and as a result for the first time no breakage, and no “missing items.” the truck was punctual in picking up as well as the final delivery, good job!!!!

Updated on 08/22/2020: I wrote a review about my CD's missing Aug 13 and I need to adjust that review. I had a friend help me pack for the move. He thought it would be funny if he took my CD's to see how long it would take me to realize they were missing!!! NOT FUNNY!!! So, I must apologize to Bekins for suggesting that they had taken my CD's. They still destroyed my coffee table and took some things apart for no apparent reason and lost the parts.

I recently relocated to Baton Rouge Louisiana from LUBBOCK Texas, and contracted through our local Hart Moving company who arranged a long distance van from Bekins-Wheaton to pick our home belongings on May 15 2020. Delivery was made May 20th, and a very expensive piece of astronomy equipment was inadvertently left on the truck. I have been in phone and text contact with the driver, a "Rocky" ** of the San Antonio area, multiple times to try and arrange to get my equipment back. "Rocky" has repeatedly lied to my face, made up excuses and strung me along now for a month.

If you are looking for a reputable moving company may I recommend you keep looking???? This company is TOTALLY unethical! Let me tell you about MY experience! My husband and I spent almost $16,000 to be moved from Texas to North Carolina. My husband was diagnosed with stage 4 lung cancer the DAY before we moved. We immediately began treatments at Duke Cancer center which delayed my unpacking as I had much more important things to worry about. Sadly my husband passed away a few weeks ago.

We had many preventable problems that arose by Bekins personnel undoing wrapping, overstuffing a truck, not following contracted directions and using drugs. The claims process is one of pass the ball and sign away your rights. Instead of being helpful it seems designed to shift from one person to the next. Example: the claim person cannot communicate about missing items. She simply sends me an email telling me to get in touch with yet another person. They try to get you to file one claim as it is better for them. What about me? Many of the numbers applied by the packing team were removed by others along the way of my interstate move.

This was my 3rd move across the country. Previously, I’ve used Allied Vans which was outstanding. To save a few dollars, I chose Bekins. Huge and costly mistake from start to finish!!! They would not give me move out dates unless I paid an additional $150.00 as well as final destination dates. This caused me to spend more on hotel and airfare. The movers at my final destination just dropped boxes and furniture wherever they wished without me inspecting anything. Then I had to remind them over and over to send my $100.00 rebate. Don’t waste your money buying insurance. You won’t get a penny out of these scammers for damages. I highly recommend Allied to anyone going through a long distance move, Allied is very professional.

Do NOT recommend Bekins which is now owned by another enterprise, apparently. Too many bad experiences to list. When a company cannot track the truck in route with a driver who took a detour with my items and was out of contract, to trying to get information or a sense of accountability from corporate or agent, to broken items, to complete lack of response by corporate, etc, etc. In addition, I’m out of pocket hundreds of dollars for their delayed delivery and my work schedule and daycare costs. BAD BUSINESS!!

Horrible from start to finish. Bekins admitted from day one that they were at fault, but due to a lack of customer service and the inability of Bekins employees to speak to one another, we got hosed. Nothing like spending thousands of dollars on a move and the be treated like somebody who never spent a dime there. Avoid this company, and its parent company - Wheaton Van Lines - who handle their customer complaints. They are only interested in your $$$ and have the customer service skills of a burnt out 40 year old working the drive thru just before closing.

We used Bekins Van Lines to pack, store and deliver our entire household. We had a Bekins representative come to our home to determine to pack and crate. Our large sofa was not discussed. We took out the maximum insurance they offered. Several articles delivered were broken or lost. Our large sofa was broken and the wool fabric torn. We had it appraised for possible repair and recovering at their request. They then asked us to find a similar sofa and fabric online with prices and send to them - which we did. They then had a company they work with come and take the sofa to see if they could repair and recover the sofa. What we heard from them was we should have crated the sofa before moving and they would not reimburse us even though we were insured. This company is not to be trusted!

Exceedingly poor service! Do not use this company Bekins. They have non-existent customer service. Gerald ** of Mover Dudes and Debbie ** Bekins Claims Department in particular does no follow-up to any questions or concerns. They sold us the regular insurance and we took out the extra insurance additional fees for full replacement value. They dropped our TV and broke it and would not cover ANY of the cost. Warning, be cautious!

Contracted Pro Relo, a subsidiary of Bekins for a "No Excuses" $10,000.00 move from ABQ. 483 boxes. 22 pages of inventory. On 11 of 22 pages they wrote Pbo...packed by owner. We DID NOT PACK A SINGLEBOX. Wheatons unpacked us. An employee drove his dolly across our Sub Zero frig AND freezer. $2,000 just to replace skins and handles. Turned in claim #**. Bekins added $809.99 for extra weight but never presented a weight ticket. Van damaged across the street property, we fixed, no cost to Wheatons. CLAIM STILL NOT SETTLED AFTER 1.5 YEARS. MoVEE Beware of MoVER. Do not use either co or trust Bekins to compensate you even when pics and quotes are provided!!!!!!!

It was a short move of furniture and they were very efficient and got us moved in the time alloted, everything was also set up like beds in the time quoted, the personnel were very friendly and efficient.

This review is specific to Bekins Transfer & Storage located at 201 Windsor Road, Pottstown, PA 19464. I contracted with Bekins for my June move from Philadelphia to Denver based on prior experience. This was a disaster from start to finish. The sub-contractor they used claimed to be the consummate professional, turned out he was anything but. My belongings were delivered to a storage unit here in Denver. I had reported to Bekins the condition of many of the boxes I’d received, crushed and severely damaged. I did not have the opportunity to inspect all of my belongings when they were delivered. I just moved and all of my belongings were taken from storage to my new apartment.

I was a driver for Bekin and we had them move us. I think it was okay because we worked for them. I know when we moved people we were very careful and had alot of Big Wig accounts that we had to take care of properly and to me it didn't make a difference if you were the president or just a normal joe, I always took pride in doing the best job possible. I think they now have a different name I actually think they are part of the Paul Arpin family now.

All this company is interested in is taking your money. If you think your items are in good, professional hands, you are completely wrong. I had the worst experience; my shipment was lost; arrived over a week late; they lost a tv stand; I had full value replacement and they would not honor the replacement value because I didn't have the original receipt; I wrote and called people daily; they forgot to pick up my items the day they were scheduled; no one ever gets back to you; I wrote complaint letters - no one care; no response ever. Find another company. If I could put no stars down I would. This one is HORRIBLE.

Moving from Goldsboro NC to Wilmington, NC they did not put things together as we were told they would. There were expensive quilting stuff stole and torn all to pieces. We paid big money to get our things insured for damages, but with all the expensive equipment torn to hell they refuse to pay to get it replaced or fixed. There was over $18,000 in damages. Antiques were destroyed. Things broke and people like that should be held accountable. There is a special place for people like that. My husband had just passed and because they moved air force people they were recommended to us because we were retired military. I would not let them move anything. People stay away from these thefts.

I was hospitalized 2 weeks before my move. So, I was not able to pack all my belongings. I was told that they would do that for me, but they did not pack anything. They just left it. This was a long distance move from NY to GA. They arrived a few minutes before I left for the airport. Someone I knew stayed behind to make sure they did the job. Unbeknownst to me, I was told the movers just omitted whatever they did not want, to take even though that item like my washer and dryer were on their list, to move. They left that behind and a whole lot more. I had shelving and a fabric bolt that didn't even make the truck, as well because it was in the basement. After, living 7 months, in a hotel I was shocked, as I unpacked, I began to notice that a lot of my belongings were gone. As a disabled, single mother this was a major loss for me. I have yet to replace those things.

We used Bekins for a small move to a storage locker where they came in, wrapped everything and appeared to do a good job until items were moved, lots of scratches!!! We used them to move a small number of items from the storage locker, a couple of beds, living room furniture, gym equipment and some boxes. Terrible!! They did not wrap any furniture so my white couches (yes I know, but they had been moved before and stayed mostly clean) had filthy, filthy hand prints all over them.

DO NOT USE BEKINS MOVING COMPANY!!!! If you value your things and your hard earned money, never use this company!!! They have missed 3 scheduled delivery times and have been holding our things hostage for more money as a result of their mistakes. They are demanding twice the “Do Not Exceed” amount signed in our contract. They have continued to threaten our possessions for more money. AVOID THESE MOVERS!!!!

I’m not sure whether another awful review makes any difference or not, but I have to get this off my chest. My wife and I have moved across country six times and I can state unequivocally that this most recent move was almost unbelievably terrible. Among other things, although we had signed a contract to move almost a year earlier, when the time came and our house finally closed, our agent announced that he could not supply us with any packers! So it fell upon my wife and me to pack up a 4500 square-foot home, even though we were now living almost 3000 miles away. In the midst of all this, we had a family medical crisis, so we essentially had to walk away from dozens of items, cumulatively worth thousands of dollars. The folks who bought our old house were more than happy to keep it all.

Seriously, this is NOT someone you want to do business with. As former military, we have moved many, many times. We had more furniture damage on this move than all our prior moves combined. We used Bekins, which is owned by Wheaton, and they made a great sales pitch. It was all BS. They low-balled the weight estimate. They mixed our goods with another customer's goods on the truck. If you use this company, they will lose your stuff; they will break your stuff and they truly don't care. When we discovered a box was missing and asked for help locating it, the driver actually said "I don't have time for this crap."

ABSOLUTELY THE WORST EXPERIENCE. DO NOT TRUST THESE PEOPLE AND NEVER USE THEM. EXPENSIVE AND AWFUL. Bekins "forgot" to load 2 pieces of carefully-marked furniture that had sentimental and antique value. They destroyed an antique gilded mirror by insisting it should go in a mirror box instead of a crate. They shipped boxes of unwanted books that I now have sitting in our garage. The man who took our order got fired before the shipment got collected and he had all of the pertinent information that was then ignored. We bought insurance, but now are told that does not apply to them leaving items that then were disposed of by the cleaning service. A terrible experience and I hope no one else suffers this same way.

In short, do not use this company for interstate moves. They do not care about you or your belongings. I will detail my issues for perspective. 4/2/2019. We had Bekins and Oz moving come to our home for moving quote for a 2 bedroom/2 bath apartment between Los Angeles, CA and Boca Raton, FL. Bekins cost more but offered a shorter delivery window. We also requested storage while we looked for a home in Florida. 5/3/2019. Our move out date that would allow us extra time for our items to travel cross country before my husband started his new job on 5/20. Our guaranteed arrival date was 5/17. 5/9/2019. We have yet to receive any itinerary of the items that were moved, no weight quote, nothing. We call and are told that no one will be able to tell us where the truck is until the following Monday, 5/13. If anyone is counting, that means our items will have been gone for 10 days with no accountability.

Interstate move from Chicago, IL to Mobile, AL.

Allen from A1MovesTexas.com showed up to Dallas apt to pack items. All went ok until movers arrived at destination with missing inventory items (expensive drill set and designer backpack, tote, pillows etc.) and damaged furniture. I specifically got full replacement insurance for this purpose and paid extra for it. Then the claims process began. I showed them where missing items could be purchased. They found other lower prices from unheard of websites and wanted to pay lower prices than Amazon and did not want to reimburse me for taxes and shipping, not to mention warranty expenses.

I have never worked with a more shady company than Bekins and A and P Moving. They came out and gave us an estimate for our move out of state and for using their storage services for 3 months. Mr. ** underestimated the weight by half! So they kept our belongings in their storage facility for months without ever giving us the courtesy of a phone call to let us know that the cost of our move would double! Additionally, A and P Moving sold us an insurance package and told us we could cancel it anytime before the moving truck left their warehouse in Novato, which we did. Once the truck arrived at our new home, the driver was told not to unload until we paid for the insurance, another $600!

Moved from N CA to E PA Mar 2018. I would never use this company again. Six major moves and never had missing items until this one from furniture to kitchen to clothes. Advised by Bekins there is no proof of these items. Letters also to Pres & CEO no response. I was advised they questioned everyone involved and all said they had no idea. REALLY!? Also left message for driver and no response. Also their insurance only covers items to damage they actually pack. Other movers have covered damage regardless of who packs. Had I taken the time to read reviews I would never had used them.

We hired Bekins based on their good faith estimate for our move. This estimate was given in our home after a thorough inspection of our possessions. Bekins sent 2 people to pack our 5 bedroom home, one of whom changed daily and was often their FIRST DAY ON THE JOB. THE PACKING WAS SHODDY AND THEY STAYED AT OUR HOME TILL 11PM the night before the move. STILL DID NOT REALLY COMPLETE THE JOB. The loaders and my family were still packing the morning the truck arrived.

I hired Bekins to pack and move me from Palm Beach, FL to NJ. I interviewed three movers and while they were the most expensive, the good online ratings moved me to hire them. I have expensive furniture and art and expressed concern about the move from the beginning. To ensure the safety of my items, I purchased an additional $50k insurance.

We have done four major moves cross country in my lifetime. We have used several large corporations with very little issue. This last move we chose BEKINS to move from Miami to Los Angeles. This is been the worst experience from start to finish. Not only were they not able to have enough room on one truck for all of our items, we had to wait for a second delivery truck to come a week later with our remaining belongings.

Paid 1000 for insurance to cover merchandise if damaged, sent pictures of damage and proof of purchases. Was told that is not covered, why did I purchase insurance then. On top of that claim address was given to me wrong, spent 10.00 to go to wrong address certified, called asked about claim was told never received wrong address, another 10.00 to send copies. Now I have a garage full of damaged items and no reimbursement and the runaround. Second time I used them left the damaged slide first time not this time way to much damage, when they unloaded into the garage they piled things high in front of other things so you could not see anything. You can't climb on top of boxes to see the back of the garage.

The person who came to our house to give us an estimate was not straightforward with their method of pricing. First of all he used their Bill of Lading to fill out the pricing and spilled his coffee on our copy so that it was not legible. He asked if we wanted extra coverage and gave us a choice from three different amounts--the middle being $250. Never did he say this was a deductible and if anything was broken that we would have to pay this amount before it would get repaired.

I was charged $15,000 to move 4 bedroom from Livermore CA to Phoenix AZ (700 miles). Is that called Scam, or Robbery? Here is how the Scam works. Phase 1 was to pack and move the furniture to the storage till I was ready for delivery. Phase 1 cost $5,000 (paid). What I did not know is once they have the furniture you are at their mercy to charge you whatever they want. And they did charge me $10,000 to deliver.

I was initially prepared to give Bekins high marks and I was very happy with the driver. I used them for a major cross country move. He treated my belongings as if they were his own. My problems came from using their packing service. I had multiple items disappear. They were not inside the boxes with the rooms with which they should have been packed. I had just one item get broken due to being packed improperly. When I contacted their claims department they said that they would do a trace for missing items, but if I suspected theft I needed to furnish them with the receipts for the times and also do a police report for theft of property. I did all of the above.

Bekins moved our vehicles across country. The driver somehow talked us into loading our car into his trailer. He neglected to completely tie the car down and we came home to a $3,000.00 repair bill. After a $30,000 move Bekins wouldn't even call us back. And... the customer service survey got lost. TWICE!!! Shop around and use a professional to move your vehicle. Way overpriced!!!

Prestige Van Lines moved my household items from Kentucky to Texas in August of 2017. Upon all of my household items being loaded onto a rental truck, I was told that I need to pay the driver an additional 4K in CASH to "guarantee the delivery of my household items to Texas". This was on top of the initial agreed upon pick up amount. I refused to pay them and sure enough, they rifled through our personal items and stole my son's entire wardrobe and all of his Nike shoe collection (we did receive some of the empty boxes). They damaged and broke every piece of furniture that I had which was all less than a year old. They have offered a settlement of $64.00. This amount doesn't even cover the photos that I had to print off and the of the claim due to them not accepting electronic payments.

This review may help if you are planning a move! DO NOT use Bekins or The North Country Pickers!! Moving from NH to NC was the MOVE FROM HELL! On moving day it was to begin about 8 am. We secured & paid for parking spaces. 3 hours later they did not show. I called. They said that I had the wrong date. I said “no way. I confirmed 2 days prior and I have the contract and email to prove that I was correct“! Finally they showed hours later which put us behind because we were driving! I called five days after arriving at our destination. I was again told it would be another 5 days!!!

When we chose Bekins for our move from Phoenix to Ohio we were very specific about how our goods were insurance against damage or loss, the salesman who was a typical slick-tongued salesman told us with 6000.00 worth of insurance would cover damage and loss. Never did he explain that their policy is to ONLY pay 70 cents per pound per item. We filed a claim for 2,064.76 for our damaged and lost items and they paid us 210.00! They completely destroyed two very large art pieces and told us to get a replacement estimate, we did, it came to 1368.00, they paid us 72.00! Our burl wood TV stand was scratched beyond repair, the replacement value was 499.00, they paid 68.00!