America First Moving Reviews

I love America First Moving. They are my forever movers. Their workers are amazing. We had a few hiccups because we live on post. But when they got to the house, they were able to pack our stuff and get it out within three and a half hours to four. They were fast. They were very careful with our stuff and very thorough with their questions. They wanted to make sure everything was good on my end and on their end.

I recently had the best moving experience with America First Moving Services. Their team was professional, courteous, and efficient, making what could have been a stressful day into a smooth and hassle-free process. They handled everything with care and precision, ensuring that all my belongings were safely transported to my new home. I couldn't be happier.

The move was cancelled at the time the credit card was being processed although the staff to put everything together was professional. The only thing I would recommend is to offer clients the ability to save a fee by not using their debit card or credit card and instead debiting their checking account which does not incur any fees.

I called America First Moving, talked to a representative and got an estimate. He asked me to go through all the pieces of furniture that I had. I went through the house and underestimated the boxes by a little bit. He quoted me $8,700 but to my fury, three days before the move, they jumped it up. I was telling them that I was gonna get the keys to my house on the 14th and they were gonna pick up my furniture on the 8th through the 9th and bring my furniture on the 15th. The rep said, “They have two weeks from the time you say they can be there so you should tell them that they should bring your furniture right away.” I told her that didn't make sense ‘cause it'd almost a week before I get my keys.

America First Moving was new and that it sounded good. But it wasn't good. They broke a lot of stuff. They broke expensive things. They subcontracted us out to another group that had just started. They broke the front tire on a zero-turn. Who does that? And they broke lamps. They broke my hydraulic car jack too. I'm not sure if it was them that did it or they subcontracted to somebody else. But that reflects on them. I would not recommend them.

America First called me right away for the move. I did not call them. They had a very rapid talking salesman that would not let me talk. They wanted an itemized list of things to move. This was odd because other movers simply ask how many rooms. After reading their reviews I decided not to go with them. Some reviews complained that First American would not answer their calls, and one said their belongings never arrived. So, I wanted to cancel the next day and they wanted to charge me a $790 cancellation fee. For what? They did not do anything. They said it was in the contract.

I specifically asked if my items would be delivered on a certain date and was told yes. They lie to get you to sign. Yes I should have read the contract but that is no excuse to lie to people. I would never recommend anyone to use a company that has to resort to lying to customers to get their business.

I used America First Moving for storage and move within a state. I got an online quote but couldn't book anything until I knew when I was moving. I had a short a 10-day close time, and they were able to commit to that. However, the quote that I was given was not what I ended up paying. It was much more. The process of getting them there was fine, but getting my furniture back was terrible. I put in about a month before I was gonna need my furniture. I gave them my first date as July 1st, but I did not get my furniture until July 14th. They delivered at 7:00 PM to 9:30 PM and they always said they tried to do my first delivery date. I was not happy about that. But the pick-up and delivery guys were great. They always got helpers with them. The helpers in Murrells Inlet were great. Most of the helpers on this side in Greer were good, but there was one guy who thought he could lift a lot of things that he couldn't so I had to watch him.

I wish more than anything I had read some of these reviews before I paid this company to move for me. The original representative gets on the phone and quotes you very low on purpose, omitting certain items, and estimating everything on the bottom side so that they'll get you to put down a deposit. I asked for clarification multiple times on what he needed an inventory of, And he assured me that it was only the very large items and didn't even ask for the size of boxes. Or any specific information about the items and quoted me $2200. They'll then call you 3 days before they pick up and your quote will triple because The new representative will want every single individual item going on the truck, even to the point of measuring length and width of every item, But they know they have you on the hook because you can't get your deposit back by this point.

I was looking for someone to pick up some stuff from Florida and get it here in Virginia in a reasonable amount of time. American First Moving was expensive, but they were all expensive at the time and compared to everybody else, America First was very good and trustworthy. For the record cabinet, I should have taken the records out of the cabinet but I had them in there and it was too much weight on the cabinet. There was a little bit of damage to that cabinet. It was missing an iron shelf. I talked to the guy because he called to ask if I had something. I guess there was somebody else's stuff on there too. I told him I was missing something and he said he'd keep a good eye out for it but he must not have found it. But they were very kind and compassionate people.

I only knew about two weeks in advance that I was moving so everything was very quick. I did a Google search and America First Moving contacted me. I told them I was waiting on one more thing for everything to be finalized and the rep said to call them back when it was finalized. I did, they asked me a bunch of questions, and then a local company came out and moved me. I was very pleased with the local company that came out and did the work. It was a short move, but I required packing services and they packed my items very well. I was very pleased with everything. I had a full-on mess on my hands trying to move in two weeks and I wouldn't have been able to do it on my own. I wish the price wasn't that much, though.

I had a few quotes from moving companies and America First Moving gave me the best one. I was moving long-distance from Knoxville to Sanford, Florida and everything went well.

I was quoted for a move on the 27th of June and was picked up for a move that was roughly 470 miles across two states. I was picked up on the 29th of June by AMB Moving & Storage and to this day, I still have not received my belongings. The first projection for delivery was on the 13th of July, which came and went. Then, it was no later than the 18th of July. After that, they swore it would arrive last Saturday on the 20th of July. Afterwards, the driver stated it would arrive this Wednesday on the 24th of July, but then it came and went. Finally, the driver is claiming my belongings will be delivered no later than Tuesday the 30th of July, after the last legally allowed date of delivery.

I would not use American Home Warranty for any move going forward or their carrier Best Choice Moving LLC. All the problems I faced:

America 1st Movers have been extremely helpful! I booked them to move my things from a storage facility in Northern California to my home in Colorado, and a day after providing a deposit, I had to cancel my booking. I was fulling expecting them to keep all or most of my deposit, however, they were extremely helpful and able to make the process as painless as possible!

This company is a total scam. Do your research before hiring them. I was scammed out of 3K for a move. I told them to cancel and they said it would be placed on hold and my credit would be good for a move of my choice. Well, I called to schedule an auto transport and they would only allow 200 of my credit to be used. This was a move of my choice and now since I've filing several claims to fight back they now refuse to give me any of my money back. So again don't use them or prepare yourself for small claims.

I have never had a worse experience. The managers refused to listen to me and shoved me off the phone. I was told one price - not an estimate - and ended up paying more than double their quote. I was shell shocked and angry. The movers came that day. I had on paper what I was going to pay them. The movers said it will take two trucks to pack me when originally I was told one truck would be sufficient. I had no choice. When I tried to discuss and tell two different managers, I was pushed off the phone and ignored. This company is a shameful company who ripped me off and lied to me. Please be aware of this company and the lack of care management has for their customers. Never, ever, use them.

My experience with them has not been good. They damaged my stuff, moved a barrier and parked on my septic tank. Worse, the guy I was talking to just stopped responding once the job was done and ignored the damages.

Special thanks to Amanda who was quite easy to talk to, She managed to quote us for a great price and made sure we received a top notch service. Thank you very much Amanda and America First Moving for providing a top quality service.

Our uncle suggested this service. As he said they are reliable people to deal with. The process was easy, quick and straightforward. I won't hesitate to recommend America First Moving. The pricing also fair when considering their great work.

I recently hired them for a daunting task. Moving some luxury furnitures and appliance from Miami to Chicago. Their service was impeccable! The communication from the team was consistent and clear, ensuring I was always in the loop. Pricing was upfront and fair, with no hidden surprises - a breath of fresh air in the moving industry. Everything arrived in pristine condition, thanks to their meticulous handling and professionalism.

James ** conned me into hiring AFM to move my things. They are not a moving company. They are brokers. He led me to believe they were moving my things and then sent a disreputable group of people to my home (Familiar Movers). He actually had the nerve to charge me $697 to make a phone call. I was told I would not have to pay any more money. That was a lie. I was told steps would be no problem. That was also a lie. I was told my things would be delivered in two weeks. Well it has been over a year and I have no idea where my things are. I believe they have been stolen. I complained to AFM and they claimed they were helping me get my belongings but all I am getting is the runaround by Familiar Movers.

A heartfelt thank you to America First Moving for the exceptional moving experience. Their team's professionalism and efficiency were truly commendable. They took the stress out of my move to Miami with their meticulous planning and execution. I couldn't be happier with their services and highly recommend America First Moving for a hassle-free relocation.

After facing a last minute change in moving plans, I was in a real bind. Luckily, I reached out to America First Moving and they came to the rescue! Their team was straight-up solid with their communication and the pricing was totally on point. The overall experience was smooth sailing, and the movers handled all my stuff with care. America First Moving is the real deal, y'all! Special thanks to Eric and his team for handling everything with utmost care.

I can't thank America First Moving enough for their outstanding service. The team was not only efficient but also demonstrated a level of care for my belongings that set them apart. They made my move from My city to Miami a pleasant experience. I highly recommend America First Moving for anyone in need of a reliable and customer-focused moving company.

A sincere thank you to America First Moving for their exceptional service. The team was professional, friendly, and went above and beyond to ensure a smooth move to Miami. They handled every detail with precision and care, making the entire process stress-free. I highly recommend America First Moving for their reliability and commitment to customer satisfaction.

This moving company is as bad as they come. If you plan to move, find someone else because these folks, when you have a problem, will antagonize you, demean you, and try to throw their contract in your face versus actually trying to help. Unfortunately, the information I could have would fill a book, but I don't have the space for that. For your sanity and preservation of your precious things, RUN! Don't take my word for it, look at the complaints here at the BBB and look on Google Reviews.

I'd like to thank Eric and the other people helping my 3,000 Mike move at American First Movers. So far they have moved the arrangement and paperwork go smooth, they arrange for the pick up and move to Washington State for me. Not expecting this move at age 72. So far everything has gone as plan. My pick up will be in a few days and a 24 hr window has been given to keep less stress off me. Eric is great and if I'd ever have to do this move again I will have American First Moving do the job...

I was quoted a fair price, gave a list of what I needed moved from ATL to AZ. The day of delivery, I was called and informed that the moving truck is too big to come into the community that I live, so I would need to pay $580 additional dollars for a "shuttle", or get my own truck, meet their delivery truck and move my own things. Imagine my shock, to hear this. I was told that "this was in my contract, and I should have told them what type of community I lived in." I was refused to speak to a higher manager. I spoke with two different supervisors who were extremely rude and condescending.

I spoke to the company over the phone after turning away, one moving company that tried to overcharge me. I gave them every item I had and measurements, I was quoted a firm price, when the moving company got there they basically told me it was going to be another $500 or they wouldn’t move my items, I was told by the moving company that they do this all the time..

They made my move stress-free. The team was punctual, organized, and demonstrated professionalism. The movers were careful with my belongings, and the service was reliable. I'm pleased with the overall experience and would use their services again. Thanks to Sean also who made sure all of our needs were met.

**RUN AS FAST AS YOU CAN AWAY FROM THIS COMPANY*** America First Movers took 44 business days (65 calendar days) from our first available delivery date for them to deliver our belongings from WA to AZ. Below you will find the facts along with my thoughts following. Suffice it to say, this is NOT a trustworthy company as we were literally lied to multiple times through the process and NO ONE should use this company for their moving needs. The company wouldn’t even bother to fairly compensate me for the extreme trauma they put me and my family through. I’m a believer that things can always be made right, but after several months, it is clear that this company has no desire to make things right, they just want to get your non-refundable deposit, get you stuck with them, and screw you over however they can. I can confidently say that any 5-star review for this company is completely fake.

I had a stress-free experience with America First Moving. The team was punctual, and the movers were efficient. They handled my items with care, and the entire process was straightforward. I appreciate their reliability and would recommend them to anyone looking for a smooth moving experience.

Thanks to Ricky who was my booking agent and took care of everything for us. He was extremely friendly and polite throughout the entire encounter and always made sure our needs were met, Offering the best service possible.

They delayed my move by 3 days and each day they retorted that they were on the way until very late that evening. They upcharged me by more than $800 on pick up. They broke items and lost/ style my electronics and other high dollar items!!! As the booking company they 3rd party booked me to Blue Lion for transport and deny any responsibility beyond taking my money. Their resolution is to send me a claim form and IF they cover my broken and stolen things is at 60 cent per pound and not related to the value of the items I've lost. No one cares there and I'm having mini breakdowns since trusting this company.

America First Moving made my move a breeze. The crew was friendly, efficient, and they went above and beyond to ensure everything was in order. They were responsive to my questions and concerns, making the entire experience stress-free. Great job!

I had a great experience with America First Moving! From start to finish, I was impressed by the professionality of the movers and the seamless experience. I'm absolutely using them again if I ever need to move.

I contracted America First Moving to move my items from Houston Texas to Menasha Wisconsin. They gave the job to a third party and stopped communicating with me, will not answer my calls and when they do they are nonchalant and tell me to contact the movers. This is over a month now and I don’t have my load for a two bedroom apartment. I had to buy new clothes for myself and kids. The company they gave the job to tried to deliver on the 2nd of June after telling me it will take 16 days and I was not in Wisconsin by that date. We later agreed for the 6th of June and Now this is July 17th and I don’t have my load. I and my family have been sleeping on air mattresses and have to buy clothes. I tried calling the company and it’s always voice message. I don’t know what to do or who to report to. This is a nightmare to me.

Bonnie. Wow, words can't even describe the level of customer service that she provided. From the time she picked up the phone she was stellar. She answered the questions I had, and the ones I didn't know I had. She broke down the services offered, pricing, and ensured me that the move would be covered from start to finish!! She even followed up with me twice afterwards. A+

If I could do anything I would go back and not use this company, so the best I can do is try to save you. You will handled with such care until they get your deposit. Then very few updates, movers come earlier than expected so just plan to be ready (regardless of what they say because they called to confirm the night before that they would come in two days and they showed up the next day).

They provided excellent service. Their team was prompt, well-prepared, and handled my move with expertise. They took the stress out of the process and ensured that all my belongings were carefully packed and transported. I would not hesitate to use their services again.

I highly recommend America 1st Moving for any moving needs. Their team was professional, friendly, and efficient. They handled all aspects of the move with great attention to detail, ensuring that everything arrived safely and on time. I am extremely satisfied with their service.

I was thoroughly impressed by the level of professionalism and attention to detail shown by America First Moving during my recent move to Miami. Their team was organized, efficient, and always went above and beyond to ensure that everything was completed to my satisfaction. They provided me with regular updates on the progress of the move, and their customer service was exceptional. I would highly recommend their services.

It went well, without too much hassle and not much of a concern on my end. They took care of everything and made the process quite easy for me. Special thanks to Matt and Bonnie for the great support and awesome communication.

They were on time and were super helpful, thorough and friendly. My kids were around and they were kind to them as well. They got the whole move done in less than 4 hours and that's impressive. Definitely worked as a team. Thank you guys!!

They always return my call and they are very prompt. They scratched one of my tables and sent someone to repair it. The guy repaired it and called me back. He said that if I wasn't satisfied, he would pay me for the whole table. But the tech did a fine job. Everything went smoothly. The movers were very helpful and respectful. I recommend America First Moving.

America 1st Moving provided exceptional service from start to finish. Their team was punctual, friendly, and efficient. They took the time to handle my belongings with care and ensured everything was securely packed and transported. I highly recommend them for a stress-free and seamless moving experience.

It went well overall. I was expecting them to be a bit more polite but the guys were quite concentrated on getting everything done properly so that's great for them, No furniture was damaged and I had Jason guide me throughout the entire process.

What impressed me the most was the seamless communication throughout the entire process. The team kept me updated on their progress and notified me when they were on their way to the new location. This level of professionalism and reliability made me feel at ease and confident in their services.

On the moving day, the team from America First Moving arrived right on time, ready to get to work. They were polite and courteous, making sure to handle my belongings with care. It was evident that they were experienced professionals who knew what they were doing.

Booking the service was a breeze. The customer support team was friendly and knowledgeable, helping me choose the right package for my needs. They patiently answered all my questions and provided a clear breakdown of the costs involved. It gave me peace of mind knowing that I was dealing with a company that valued transparency.

I had an outstanding experience with America 1st Moving. Their team was incredibly professional, efficient, and friendly. They took great care of my belongings and ensured a smooth and stress-free moving process. I would highly recommend their services to anyone in need of a reliable moving company.

I am extremely satisfied with the service provided by America 1st Moving. Their team arrived on time, worked efficiently, and took great care of my belongings. They made the entire moving process seamless and stress-free. I highly recommend them for your next move!

All I can say is that they truly exceeded my expectations. Their team arrived on time, well-prepared, and treated my belongings with the utmost respect. They worked diligently and efficiently, ensuring a seamless transition to my new home. I am grateful for their expertise and would not hesitate to use their services again.

I can't speak highly enough of America First Moving. From the initial consultation to the actual move, their team was professional, organized, and efficient. They took extra care with fragile items and ensured everything arrived in perfect condition. I would definitely hire them again!

I am so impressed with the service provided by this moving company. Their team was professional, punctual, and took excellent care of my belongings. They went above and beyond to ensure everything was transported safely and efficiently. I highly recommend them for any moving needs.

Overall, I had a good experience with America 1st Moving, but there were some minor issues with timeliness. The crew arrived a bit later than expected, but they were efficient and careful with my possessions. Despite this issue, I still recommend their services for a smooth move.

The service provided by America First Moving was exceptional in every way. Their team was friendly, professional, and incredibly efficient throughout the entire process. They took great care in handling my belongings and ensured that everything arrived at my new home in perfect condition. I would highly recommend their services to anyone in need of a reliable and top-quality moving company.

My experience with America First Moving worked well. They were good communicators. Everything was smooth. The crew was cool, down-to-earth and were good workers. They came to help me pack it up.

When the driver first picked up the vehicle, the inspection was very thorough. He had a co-worker with him and both took a lot of pictures. The driver said he would let me know when he arrived because he wasn't sure if they had room. But he said he has another facility and he had no problem putting it there, but it was 30 minutes outside of the city. After he arrived, he said, “I've confirmed that we're just going to leave it here, 15 minutes from the airport. It’s secure.” I texted him when I landed and he said to come and get my car. The car was in the same condition. The final pricing was accurate, too. I was able to pick it up easily and there wasn't a hassle.

America First Moving provided us with an excellent service. We needed some large furniture relocated locally, and this service was excellent. They were really professional and efficient, and they worked with us to get the furniture exactly where we wanted it. We will undoubtedly utilize them again in the future.

Extremely reliable and friendly, the movers were very polite and accommodated everything so we just had to sit back and enjoy. Highly reliable moving company and would definitively recommend them to others.

This moving crew is excellent! They are dependable, honest, diligent, and friendly. We have already utilized them twice. They were very careful with our belongings and put forth a lot of effort to finish the task. I'd unquestionably utilize them again!

The men that arrived to assist us in moving our belongings from the trailer into our house were kind and professional. They performed an excellent job, and I heartily endorse their offerings. I'm grateful.

This cross-country transfer was handled professionally, with great care, and with excellent communication from beginning to end. I suggest them for any relocation need. The first person you speak to who assists you in planning your relocation is the important person you interact with during the move.

Great experience with America First Moving. They took care of everything while moving our stuff, no need to check on them every few minutes thanks to the manager with the team. Overall great work, definitely recommended!!

I recently moved from CA to FL and had the BEST experience. They met all of my needs and answered every question that I had. From start to finish 10/10 experience!! I’d highly recommend them to anyone. The team is absolutely amazing!

Updating my review to include customer service. Due to the frustrations that come with a move, I understand how customers and customer service representatives may interact with one another. I will state, they worked quickly and effectively to assure my satisfactions can be met as resolving any and all issues at hand. They have been super communicative and informative during the entire process.

They were more than polite from the moment they arrived at my doorstep to get my move done asap, they were extremely careful and took extra care with all of our belongings, used bubble wrap on anything that could crack or get damaged, you don't see that commitment to customer satisfaction that very often. That's why if you need any assistance with your move, I wouldn't hesitate on giving them a call. They are the best

The move with America First Moving wasn't terrible. The only downside was, I got my truck back and the driveshaft was broken. The first guy that I spoke to was a good guy. But after that, it was a mess trying to get ahold of everybody after that. It didn’t matter because when I got ahold of them, I couldn't understand them and when they reached out, they said that the price was gonna go up. The driver also didn't speak English.

The personality of their staff was excellent. They managed my business from start to finish. They held my hand through the whole process. They were more than competitive against everybody we had looked at. There were absolutely no surprises. They quoted me a price and it was the price that I paid. The loaders were also very professional. They covered everything with a blanket. No damage to my freight or my house. All the glass has got there perfectly. They did a tremendous job. We had a fantastic experience. I couldn't ask for anything better.

It was okay however they took a bit longer than expected and the pricing wasn't the cheapest after contacting local competitors. However, the service was pretty great so it's okay. Thanks to Mason who was a delight to work with.

Great services overall. They were very patient and took great care of our belongings. Also had a bunch of bubble wrap for our stuff so nothing was damaged along the way, Thanks for the assistance guys!

I was extremely impressed with the team at America First Moving for their exceptional moving services. Their level of expertise and attention to detail was remarkable. They took great care in wrapping and packing my fragile items, ensuring that everything arrived at my new home in perfect condition. The team was friendly and professional throughout the entire process, making my move to Miami a stress-free experience.

We had some small delays but l must say Mr ** and his fellow colleagues was very professional, productive and communication was A+, they hustled to get the job done. Awesome job, it was appreciated. They have my recommendation friend and family and coworkers

Thank goodness for Mason at America First Moving, the first company I hired to pick me up in ND said on the day of my move that it was just too far out of their way and they just couldn't make it. Called Mason back because his quote was a little higher while I was shopping but it should have been my first choice. But he still got me out of a pickle and picked me up within two days! I guess it's true that you get what you pay for. Thanks Mason and all the girls in customer service.

From beginning to end they were very professional and went above and beyond! James was super helpful at the time of giving me a quote and advice with my move. The moving team consisted of Matthew, Julio and Lyandre; they were amazing! Made sure to protect all of our furniture and had a great attitude. They definitely made the move so much easier on us and I wouldn't hesitate to call them again for our next move. Thank you America First for helping us get settled in our new place!

The crew members were very nice people. I was absolutely comfortable working with them. I got great service with America First. They could be quicker but they were pretty good.

The guy I spoke with at America First, Gavin, was super cool and not pushy like the other companies. He took the time to talk to me but I was at work at the time, so he was quick and efficient. He gave me a quote over the phone when everybody else was saying that they wanted to see my stuff. Gavin was super reliable, too. When there were a couple of hiccups during the move, I just called him and he explained the process. He was friendly and made it really easy.

Moving from Florida to Texas was a breeze thanks to the incredible moving company I hired. Their team was punctual, friendly, and provided excellent customer service throughout the entire process. They made my move stress-free and enjoyable.

America 1st Moving did a solid job with my move, but they could benefit from offering more flexible scheduling options. Despite this, the moving crew was experienced and took great care of my belongings. Overall, I'd recommend their services and consider them for future moves.

America 1st Moving surpassed all my expectations with their dedication to quality service. Their team showed up on time, ready to work, and took exceptional care of my belongings. Their efficiency and attention to detail made my move a stress-free experience. I won't hesitate to use them again!

Updated on 04/16/2023: Customer service experience was great right from beginning, with quote provider to call center interaction. Pickup by 3rd party labor was not so great, same with drop off. Just had one furniture item damaged on the edge due to handling. Overall an okay experience and hence 4 stars out of 5

I'm so pissed off at what they did. I had originally contracted through a rep and gave him a list of what I had. He told me things would be a certain way. But he had an accident and he was out of work. So, I started talking to his boss and his boss said, "Oh, no. It's not gonna be $6,800. It's gonna be $12,000." He said that he doesn't see the list I gave and because of that, it's gonna increase my cubic. The movers came and they were seven hours late. I didn't get any compensation. They started packing at 9 o'clock in the morning and didn't leave until almost midnight.

I ended up going with America First Moving Services because they were very upfront. They were very transparent about the price, and it didn't change. Once America First reached out, I stayed with the same rep the entire time. And once I got the rep on the phone, I went through my inventory. I was candid about what I had, and my measurements and sizes of everything, and my own inventory. I also sent them pictures so that everything was crystal clear for them. They sent it to their logistics department to make sure that the square footage on the truck was gonna be accurate.

Like all companies, America First Moving was aggressive on getting my business. But when it all came down to it, they showed up, loaded everything up and delivered everything when I needed them to. So, they performed good in my book. The quote was determined on how much stuff we estimated that I was going to have. It was all calculated and had an estimated date that I was gonna need them for. They pressed for the 1/3 deposit to secure that rate. But all companies are that way. America First Moving seemed fair and didn't charge me any more than the contract that I signed. There were no other surprises so, it was fine. The crew were professional and did what I asked them to do. They did a good job and seemed to have some care in my stuff.

I called America First Moving Services. I explained that we were moving out of state from Nevada to Wisconsin. They wanted to know exactly what I had, as far as moving, because they could give me somewhat of a quote. I started getting quotes from them, which started to be $3,200. Next thing I knew, we were way up to $9,000. I didn't even get half my stuff. They broke in half a brand-new kitchen table. I had a golf cart I paid extra money for to have transported. It had scratches and dents in there that I told them, "Be careful with it." My brand-new freezer got all dents along in the door. Boxes missing.