America First Moving Reviews

But the crew that came out was three hours late. They called and said they were leaving a place in about half an hour and when I looked it up, it was about an hour away from where I was. I told them to just give me a heads-up when they were close. That way, I could make sure that my little dog and cat were away and put in the car. So, I sat there for hours and at 8:00 P.M., I called them to make sure they were still coming. They said they could still come if it was okay with me or they could come in the morning, but it would have to be super early. They said sorry and that they were stuck in traffic. It was a little weird but they got there at about 8:00 that night.

Other than that, when I was speaking with Gavin, he let me know that if I didn't want to package some things, they'd put the TV into a box or they'd do X, Y, and Z. He said it was all calculated in the estimate he was going to give me because I didn't have a whole lot of stuff. But I ended up packaging everything and the only thing that I needed help with was the bed frame where the T comes together. I needed an Allen wrench to loosen that and fold it up. When I told the movers about it, they were sad but they did it and they were polite.

In the end, all my stuff made it on time. My TV stand has a little crack in the top and they didn't put a mattress cover on my mattress, so my mattress has dust, spots, and dirt on it. When the movers came in, they told me they were going to cover everything. They wrapped the couch, the coffee table, and the TV stand. Then, they took one little moving blanket and put it over one side of the mattress, but they told me they were going to cover it with plastic to make sure. But then they just did the one little moving blanket over one corner. Also, it was in the contract that there was coverage up to a certain amount if anything was broken or not intact. But nobody really told me how to do that. It's not a big deal though. Stuff happens and I get it.

After they did that, I got the email quote. Once I saw it and I saw the price point, I said, "Okay, let me go ahead and do it." So, I went ahead and signed all the documents. Everything was via DocuSign. So once I signed the document, I pay my deposit, which was easy and convenient. And after I paid the deposit, I got a call from logistics where they were able to put me on the schedule sooner than we anticipated. And from there, everything started happening.

The movers were there the next day. They called me 45 minutes before they got there. It was raining that day. They were very mindful, 'cause in my apartment I had white carpet. They put on little booties. And they were careful with my items. I appreciated that. The management, the customer service, the rep that I dealt with, everyone was phenomenal. They were helpful. So, it made for a pleasant experience. If I ever have to move cross-country again, I'm going back to them.

LL scheduled the move for 8am 8/5, but did not arrive until nearly 7pm. By this time, my husband and I, in our mid 70s, were exhausted. They pulled the truck into my driveway head first, so I couldn't see if the truck was already partially filled. I asked to look inside, but the men would distract me from doing so. Upon loading about half of the items quoted, they told me the truck was filled and that it would be a total of 17,000 to complete the entire move.

By now, it was almost 11pm and we were both very exhausted and confused. I called my sons because the men and Lezlie, on the phone from LL's office, kept pressuring me for money. My son called Lezlie and was told that they would complete the entire move for 17,000. We agreed, but Lezlie called my son 1 hr later and said 17,000 would just be for 1 truck (half the items).

While my son was on the phone with Lezlie and an AFM rep. named Brandon, the men pressured me to give them checks totaling 5,274 plus 150 in tips. As soon as they received the money, they left with my things and Lezlie hung up the phone before the discussion was finished. The men said they would be back, but never called or came. I have been attempting to work with AFM and LL to retrieve my things, and I had to pay another company to complete the rest of the move. AFM would never contact me. It always me who calls, and each time, they tell me they would 'look into it and get back to me', but they never do.

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On July 25th, 2023, America First Movers sold my mom a deal saying they would help her move out of her apartment on July 27th or 28th. She paid the deposit. In the fine print at the bottom, the contract mentions that they actually have 10 days after the requested move date to deliver. July 28th came and they called her and told her that they don’t have a truck and cannot help her. July 29th comes and they say they don’t have a truck. July 30th comes and they ask her to extend her move date by seven days. She couldn’t wait another seven days because she was moving out of her apartment and her landlord would have made her pay, so she canceled, and they still kept $500 administrative fee for doing nothing for her--a fee she didn't understand when the salesman sold her the deal and therefore could not have consented to.

On August 1st, I called their customer service and politely told them that this was unfair. I sent a notice in writing on August 1st saying they needed to fix this. They are obligated to not sell deals that they cannot deliver on. The $500 fee and the plus or minus ten days from the date she needed to move out was not explained to her. My mom didn’t understand their terms and therefore did not consent. They ignored my email. Therefore, I am opening a case with the Better Business Bureau and pleading with the Michigan State Legislature to stop elder abuse and predatory business practices.