Allied Van Lines Reviews

Totally recommending Morse Moving Company, Traverse City, Allied Van Lines to anyone contemplating a move! Team leader TJ and his crew were old school professional and took special care of fragile/delicate items. Incredibly polite, kind, and efficient. Fast work but careful with everything. Couldn’t have asked for more. Please consider this company…They were recommended to me by friends who moved last year. They were right!

This is a horrible company that does not take responsibility for their employees' mistakes. I put in a claim for 4 missing drinking glasses. The claim was denied. In their words "As no written exceptions to missing items were made, the carrier cannot assume responsibility for any missing items. I am sorry, for these reasons we must deny your claim." The facts are I started checking the stickers on the boxes delivered to may apartment's kitchen. Their driver stated, "I already checked the stickers." At that point I stopped checking the stickers on the boxes, because I assumed their driver did his job correctly.

My needs and concerns were not addressed throughout this process. My property was not handled with care, and there was no consideration given to the fact that I am disabled and live alone. Items of great personal and irreplaceable value, including family heirlooms, were treated with disregard. When damages occurred, they significantly underestimated the extent and impact, and made little to no effort to resolve the situation or take responsibility. Customer service and management have been extremely difficult to reach, and communication has been evasive at every step. I have been repeatedly redirected between Allied and Coleman, with each company shifting responsibility to the other. As a result, it has been impossible to achieve any resolution or accountability.

As a whole, the move was great. Packing was quick and efficient. Unloading was the same. My only complaint was the salesman assured me that the movers knew how to deal with a Sleep Number bed. They did not! On the packing side, the movers did not pack the bed according to manufacturer's directions. They could’ve YouTube it and done a better job. On the delivery end, the delivery drivers had no clue. I do not blame the Delivery drivers. It was not their fault at all. I fault the salesman and the crew that packed up. That’s why this is a four star review.

I had a very good experience with Allied and their partner Bayshore Moving cross country from DC to California. I utilized the packing service and everything was well organized and delivered quickly and in order. The staff are all efficient and responsive. Definitely recommended.

The entire experience, from meeting the consultant to deliver of property, was a smooth and efficient process where every detail of importance was made clear. When meeting the travel consultant to determine the price quote, I was informed of what I needed to know to facilitate a smooth transition. I really appreciated the information provided about how to avoid fraud in the industry. From there, I was left to make my decision on whether or not I wanted to move forward.

The U.S government hired this company for our move from USA to Sicily, in June 23rd of 2025 my household items to include my only child's remains were burned in a freak accident during transport on the highway outside Houston, we were NOT notified until July 2nd, out of the 9 crates we shipped, 5 were completely destroyed by the fire, 4 remained with fire, smoke and water damage.

There is NO WAY I would every use this company! I tried to return a call & ask questions about the move & the contact at (419) 897-4019 was unbelievably rude me & said he did not want my business. Totally unprofessional & and disrespectful. No one should use this company for any type of move.

I would strongly advise others to be careful. I would strongly advise others to be extremely cautious when dealing with this moving company. I paid $404 upfront to start the moving process for a scheduled move on 1/8/26–1/9/26. On the day of the move, the company canceled and left me completely stranded without movers or assistance. This created a very stressful and disruptive situation.

My second time with paying for a mover. 1st time with this company. Because I know what to expect this review will be excellent. Cheap people shouldn't shop cheap prices and then complain. Matthew **. Excellent job.

Awful moving experience. Pickup was late. Delivery was over a week. Dirty broken item. Scratched. Dented. Ripped furniture. Very little communication from the driver. Coordinator said to contact driver. Driver said, "You have to contact Coordinator."

Excellent service. Jamie ** in sales, came to my house and answered every question, and responded promptly to my texts even after hours and on weekends, packers were efficient, friendly and respectful. Loaders were the same. They came when they promised and delivered as promised. No damage or breakage. They did exactly as expected, and I would recommend them to anyone.

Our first impression of the local contact Wes ** was very good. He seemed pretty thorough. Wes was available to take my call on the evening of packing due to some concerns with the attitude and way they were labeling and packing various items. There were approximately 15 boxes that we were charged for that we packed or were from a retailer. There were also approximately 15 boxes that the mover had to come and back on the day of loading. Between Wes and/or Brittaney in the San Diego office, we were credited for the boxes we were charged for. But there was no follow through on Wes's part after the call that evening. This is a frequent complaint that the local rep comes in and does their job but they don't follow through whether things went well or not so well. It's like they wash their hands of it. Brittaney was fantastic in her communication every step of the way.

I am very familiar with cross-country moves, so I paid more for what I thought would be a premium experience this time. Unfortunately, Allied was an unbelievably horrible experience from the beginning to the end, and I would not wish this upon my worst enemy. They claim to be all one company, but it was clear that every stage was a different entity with no context or continuity. They are just as bad as a broker. As soon as they sold us on the quote, the sales people were non-existent, and we could not get a hold of anyone. Everyone's email response was that they were out of office, and the customer service phone line just redirected, until we ultimately gave up and hoped that they would show up on time.

We hired Allied through Carey Moving in SC. We apparently had three companies handle our move, Carey, which did nothing, Alex Moving which did the actual move, Coleman moving which also did nothing. Alex Moving showed up at our house in SC with a North American Van Lines truck? And with Alex Moving staff. When our furniture arrived in AZ, we had multiple items damaged. The movers tried to say the items were already damaged but eventually admitted they were damaged in transit. Unbelievable. We would never hire Carey Moving or Allied again.

After we thought all of our items arrived the same condition they departed it, we quickly realized that the movers broke our TV and our faux potted plant. We reached out to the company to file an insurance claim, and they said they were not responsible because we packed the item, which is untrue. While we initially packed the items, the movers repacked the tv as they wanted it and took everything out of the open wardrobe boxes, dismantled the plants out of the pots, and repacked them so that the lids would shut. They also retaped all of the boxes with their own tape.

BEWARE! Very unprofessional. Damaged items. Missing boxes. Process not streamlined. Misleading with quotes and services; scam vibes. Movers beg for your belongings (those being discarded) and threaten to physically hurt you when you complain. Awful!

They are robber in the disguise of a moving company. Salesman John ** is a horrible horrible human being. He failed to perform his job and then blame on you. Stay away from this company. They will hurt you mentally and financially.

The entire process from sales and contracting through packing, loading, arrival timing and unloading went as smoothly, efficiently, and professionally as possible. Steve ** in Sales was affable and knowledgeable and put our contract in order quickly, even when we made a change two weeks before our move date. Tammy **, our move coordinator, kept us informed through the process. Our driver, Felix ** was the best driver we have ever had for the three moves we have done with Allied since 1996. His experience of 30 years made this a very stress-free move. The packing/loading/unloading teams were friendly and efficient and ensured the safety and security of our possessions.

We are very pleased with our experience. From initial estimate to move-in, the team was efficient, helpful, and nice! Moving is a very stressful life event (especially across state lines, but hiring this company really made the daunting task seamless. I would recommend this service to anyone that wants great service and value.

We moved from Wisconsin to South Carolina. We did most of the packing ourselves knowing it was going into storage while our house was being built. We worked with Tom ** who came and gave us a quote. Tom did nothing but bragged about how he sold his business to Allied and that he was in this business for 30 yrs. Well, he was the worst. After he left we never heard from him again. He told us he would be the main contact with Allied. He was totally wrong and misleading on the process. He never informed us that our items would be going into storage in Illinois before being loaded on semi truck to go to SC. He never explained that our belongings would be transferred 3 times before arriving in SC. He told us that our belongings would be picked up and head to SC the next day. It was 5 days before they headed to SC.

I had a great experience moving cross-country with Allied. My moving coordinator was from the Houston office and they were very communicative, timely, and helpful. It took a lot of stress out of the moving process. The packing and moving crews were also both timely, kind, and respectful. I would recommend Allied for moving needs.

Allied is professional, courteous, fast, no surprises, experienced employees, communicative. Moving across the country is stressful. I paid more for Allied because I didn’t want surprises. They gave me a price and that was that. Professional movers on both ends. I was worried that they will bring in guys of the street just trying to make a quick buck. These movers were receptive, experienced, professional, fast and mindful of not damaging my houses on both ends. Allied is a well-oiled machine. Each department communicates with you and with each other. I was involved with their inventory system; which made me feel more secure. I thought I would be running all over the place ensuring everything got on the truck and off the truck. Frank, the driver, gave me a chair and clipboard and showed me their inventory system. Each item had a numbered sticker on it.

Move from downtown San Diego to TN. Communication was clear. The weight estimate was accurate to within 10%, which is pretty amazing. Driver communicated very well, dealt with non-standard approach roads, and dates held. Local moving crews were careful and efficient, even under difficult unloading conditions. My stuff appears to have survived intact. I am happy with the service.

My husband and I have moved a lot over the years with my husband’s company. Around ten times. Every move was great. This move was not! The crew packing our stuff took 3 days instead of 2. The inventory was a mess, boxes not marked. They lost so many things of ours! It will take hours to file a claim. The price was increased at delivery .. We were never informed of the change in price reason.

We had a large house of valuable furniture, artwork, and bikes. The company should have scheduled 3 days for the packing but they scheduled 2. It was raining during the move and the guy in charge was grumpy and rude because the company had not scheduled enough time for them to pack. Given the value of certain items, I made sure he packed and noted each item and the value. While packing the garage, the final area of the house, I watched him pack my $10k bike and load it.

We used allied to move from Chicago to Tennesse and couldn’t have found better movers!! Adrian and his crew were outstanding!! Very hard working and careful with all our boxes and furniture. I would HIGHLY RECOMMEND allied for any move. The company is direct and no broker! The price was very affordable.

We had a great experience with Allied on our recent move to Georgia. Everyone involved was extremely professional and efficient. The loaders were the best we’ve ever had. Donna, our driver, was especially attentive to all the details required for a stress-free experience. We would recommend Allied to friends and family. Thanks!

DO NOT USE THIS COMPANY!!! THEY SHOW UP AND PUT YOUR THINGS ON A ROOMY BIG TRUCK! Like professionals you hired. But, when my mother’s antiques and great grandmother's chairs arrived 2700 miles later, it was all crammed into a minivan!!!! They lost my mother’s antique dresser. These were items she gifted to me. Bins tossed that had my parents' wedding china!!! I had a very small load to move, but paid for what I thought was professional movers!!! Nope!!! Please, use BEKINS.

From start to finish, nothing but professional, kind and helpful! I would highly recommend for your next move. I will for sure be using them again on my next move. Don ** and Kim && were great to work with. Our driver Alex was on time, helpful and courteous. Great experience!

Luis and his moving team in both Maryland and Georgia were top notch. They showed up on time and did a great job packing and unpacking my furniture. The cost was reasonable as well. I will recommend Bayshore/Allied to family and friends who are planning to move in Maryland or Georgia. Thank you!

2 items are missing, one plastic bin and one tote. Desk broken with parts missing, and office chair broken. Filed a claim on 5/5. No response so far. No one has given me a sufficient answer as to what is going to be done about the missing items or broken desk and chair.

The delivery team was courteous and very professional. They able to deliver earlier than originally scheduled. They were patient with me because I was not expecting them at the time they arrived. They were more than accommodating and assisted me. One of the team had already been to my home before. I would truly recommend them.

Loaders in and off didn't pay attention to boxes marked fragile & do not stack on top. Unload arrived several days past our contract window and it was the driver who communicated not Allied. When unloading I was given the check off sheet so it was challenging to watch where items were being placed and boxes being stacked. I took pictures of one box specifically marked "please don't stack anything in top of this box" and when I found the box it was under several other boxes marked "heavy".

The accuracy of the load weight was spot on. I appreciate the teams that both loaded and unloaded my household goods with care. I was very impressed with driver Matt D’s ability to maneuver and park that large rig perfectly in front of the new house with narrow streets. We are definitely considering this same company /people for other family members who has need to move.

Zero stars. I have moved a number of times and this move with Allied has been a nightmare. Their team was unprofessional in all respects and the either damaged or destroyed a number of valuable pieces of furniture and completely lost other items. I am still going through the claims process. It started when the packing crew came to the house and refused to pack expensive, fragile items in bubble wrap. The district manager came and nearly pulled his crew from the job because of this request. They had me buy $200 worth of bubble wrap and then still didn't use it. The district manager even tried to intimidate me. This was a cross country move. The loading crew took a look at the house which was 4000sqft and decided it was too large for them to handle so they walked off the job.

I have had a horrible experience with Allied, my grandfather clock no longer works, furniture scratched, hardware lost, missing pieces, did not put mirrors back on dressers, one worker hid the hardware for mirrors in a back bedroom closet which we later found, one leg to bed was thrown under bed, I was told the guys delivering furniture would know exactly what to do, they didn't have a clue, I moved from Orlando, Florida to Bloomington, Indiana, had no idea what a nightmare experience this would be, my sister heard the driver speaking for the guys to hurry so they could get another move done the same day, I would never ever recommend this company to anyone, still living the nightmare!!!! No response from e-mails.

They left stuff behind that didn't fit in the truck, approx $6000. When we tried to make a claim they first lied to us then ghosted us. They made us pay the full amount before they would unload at our new home, after my husband complained about a large broken item they just unloaded. Items broken are too many to list. Absolutely appalling Company.

Moving has been identified as one of the most stressful experiences in a person's life, and stressful it is! However, partnering the right moving company can greatly reduce stress, anguish and apprehensions. This is why my wife and I are so grateful for the amazing care and services provided by Allied Van Lines, their Oregon agent Bertsch Moving and Storage Co., and their teams and crews when we recently relocated from Portland, OR to Tucson, AZ. Whether initially contacting the company via their Allied website, interacting with Sales Executive Kam **, communicating with Dispatcher & Move Coordinator Anna **, or working with Allied’s awesome driver Corey and his loading and unloading crews, the entire experience has been outstanding, and our family is truly thankful.

Be warned, Allied charges a $500 deductible on damage. That’s right, they can break $500 of your stuff without paying you a penny. I have moved three times since 2018 using three different moving companies. Allied was the worst. When I moved from Virginia to Florida, only one chair was damaged, and I was refunded that repair cost immediately. No deductible. On my second move from Florida to Georgia, there was no damage. On my move from Georgia to Delaware, they badly broke two chairs and damaged a third. They ripped the leather on another chair. They completely smashed an expensive mirror, but wouldn’t pay damages because it was self packed. It came off the truck upside down. It had clearly fallen down on its top. They smashed a TV, again not covered because it was self packed. Everything that these people smashed had also been self packed in my previous moves. These people are very careless and should be avoided.