Allied Van Lines Reviews

Be warned, Allied charges a $500 deductible on damage. That’s right, they can break $500 of your stuff without paying you a penny. I have moved three times since 2018 using three different moving companies. Allied was the worst. When I moved from Virginia to Florida, only one chair was damaged, and I was refunded that repair cost immediately. No deductible. On my second move from Florida to Georgia, there was no damage. On my move from Georgia to Delaware, they badly broke two chairs and damaged a third. They ripped the leather on another chair. They completely smashed an expensive mirror, but wouldn’t pay damages because it was self packed. It came off the truck upside down. It had clearly fallen down on its top. They smashed a TV, again not covered because it was self packed. Everything that these people smashed had also been self packed in my previous moves. These people are very careless and should be avoided.

It is very unfortunate that Allies have not yet arrived in the year 2024. There is no means of talking to anyone via email. None. Also, no means of setting up an appointment for a call, it seems. After having to miss six calls because I cannot always jump on the phone, I finally have a few moments to grab my phone as they call. A very distracted man asked if now was a good time to talk. No, not really. I asked if there's not any way to reach anyone via email. That question alone seemed to confuse my conversation partner before he said, uh, no, not really.

Great experience with guaranteed price which allow smooth move from Florida to Oklahoma. Always checked in along the process and office, pickup and delivery crews very professional and polite. Very in tune with wife’s medical needs and driver ensure took that into consideration from crew size to putting items in right place. Truly appreciate it!

I would not recommend. From the very beginning I was getting calls saying they would not take down or reassemble the queen adjustable bed. Then 3 days prior to scheduled pick up I was getting calls trying to move up the pick up date. Day of pick up didn’t want to wrap dresser mirrors. They put a hole in the wall at pick up and on delivery they pulled off part of the entrance doorway.

Many items left behind and not put on truck. Items did have stickers and listed on inventory. Had to rent a Uhaul trailer to move our own items. Escalated incident with zero resolution. Horrible customer service and will tell everyone possible not to use or trust this company. Was told that "we wish" we can do more. Which, there could have been something to help, but company chose to not do more. Blame was placed on us, the customer, and not all involved, or the driver that decided to leave and not communicate.

I can’t even describe how bad our experience was with Allied. Water damage to a good portion of our shipment, lost the parts box so everything that was taken apart is useless, insurance process is so bad it makes you not want to do it. I would encourage you to NEVER use this company and if you do, please do not use them to store anything. The warehouse they chose to store our shipment was the dirtiest place I have ever seen in my life! Please please please do not use them

Nothing but excellent. After getting several quotes, it was a very easy decision to do business with Allied. Everybody was very professional from quote to drivers. I have been moved several times around the world and this one was the best. I would recommend their services anytime to anybody. Thank you.

Driver and support staff was great. Very courteous and professional. Kept in touch with details the entire time. The move was a tough one. Large load. Moving is always a pain and stressful. Hoping all goes well. They took a lot of the stress out of the picture. Would recommend this group to anyone moving short or long distances.

I paid based on an estimate of 13,000 pounds. My contract stated that it would be adjusted down if I did not have that much weight. The final weigh in came in at 10,000 pounds. They have yet to send me a refund for the additional monies I have spent. They said it was being audited, but that was over three months now.

Our estimator miscalculated our weight for our direct ship. Now it is broken in 2 shipments. They have now stored and handled our belongings no less than 4 time on the first load alone. They missed the first delivery date by 5 days. We are suffering the consequences for their mistake. We will be without the other half our belongings for more than a month if their new estimate on delivery time is accurate. Some of the belongings stored waiting on delivery have been broken and damaged according to the driver who picked up the first load. This includes high value items damaged so bad he would not load them. I understand mistakes happen and are not unreasonable people who would have listened and worked through the issues. The deception and lack of communications is unprofessional. They have been paid in full and now do not have the ability to schedule delivery according to the contract.

When the movers were unloading our items one of the movers got cocky and smashed a box into our queen bed headboard. He said he was "sorry" and told us to fill out a claim form. The form wants the declared value but the manifest cannot be read. Now we have a broken headboard and cannot get it replaced. Other things were broken in boxes and marked Fragile, but these labels were ignored. Do NOT hire this moving company (Carey)!

I made the move from Texas to Wyoming in late August of 2024. Easy and no stress. Estimate was on point. They did it all. Packing and moving. On time and went above and beyond. I would use them again and recommend their services. Friendly and knowledgeable. Did a great job!

The initial steps were pretty good with the quote and estimate, but I was initially told the Accessories fee would be taken off of my bill and it never was. This was a $400 charge. They shouldn’t promise to revise a bill or charge if they can’t live up to that. My delivery date was also delayed, which wasn’t as planned. And the day of delivery, my furniture was late and got delivered way at the end of the day at 3:30pm.

I had a very smooth experience with all of the Allied people from start to finish! From the initial consultation to getting free used boxes from the warehouse to the loading and delivery and unloading, it was a really great experience! They were helpful, polite and very capable! Nothing was misplaced or damaged! I would highly recommend them to anyone moving out of state!

Allied provided a detailed and competitive bid for pick up, storage for approximately 20 days and delivery of items 550 miles away. Movers at both ends were prompt packed a truck in 5 hours and unloaded in 3 hours. Crew chief at both ends were polite and efficient and crews worked diligently. Some boxes upon arrival were more beat up than expected, nonetheless all items arrived in good condition. Our move coordinator Sydney ** was particularly helpful in keeping us informed of timing of arrival, contracts and costs.

From start to finish our experience with Allied was terrific! We were treated with respect and kept in the loop at every level. The people who packed, the team who loaded and unloaded the truck, and the driver were all professional and pleasant. We had zero ‘lost’ property and no damage. Moving is stressful but this one was easy. If we ever move again, we’d choose Allied.

Couldn't have had a more positive experience. Driver was super friendly and the move went very smoothly and quick. Came out in-person to give an accurate quote and it was much better than other moving companies that I got quotes from. I was also given lots of updates during the moving process to know when to expect the shipment.

The move consultant, Jay **, was completely unprofessional.

We would not recommend using Coleman/Allied Van Lines. We had 5 items completely lost and thousand of dollars worth of damage to other belongings during our interstate move. We were not told that our items would be loaded in a truck, unloaded, and then loaded again into a different truck before being driven to the final location. On arrival the majority of boxes had significant damage to them and looked like they had been handled carelessly throughout the whole process. We are starting the claims process right now so hopefully this improves our view of the company.

Pre-arrival text from Fabian. I called back to let him know I would be a little late and they were very accommodating. Truly white glove service, shoe covers in the house, gloved hands, no dolly used in the house everything hang carried and all trash removed. Furniture place exactly as requested.

I will start with what went right -- absolutely nothing. We were told the belongings would be loaded onto a truck after being well wrapped and then driven to our new home. Everything was loaded into small box trucks, definitely not wrapped, taken to a warehouse, unloaded, and then reloaded onto a large truck. Before leaving our home, 5 boxes of china and fragile kitchen items were dropped off of the back of the truck and crushed. To date, we still don't have our dining table, golf clubs, two entire beds, many framed items that the movers packed, and various other things. I have moved all over the world and this country and never have I dealt with such sheer incompetence.

Absolutely can't say enough about the great job done by Ty and his crew. Would recommend them to anyone. Easy to work with and careful with all our belongings. If you are looking to move these are the people to use. The total cost was much less than the estimate for the move. Again we would use them again for a move.

Not very conscientious. Sales always talks a good game, the movers don’t live up to expectations. At times it felt like apes were handling my furniture. Broken items, dirty fingerprints on upholstered items. Scratched 75 TV I paid extra to be properly boxed which wasn’t! Rolling dirty dolly up and down brand new carpet without properly covering. Gouged leather chair and broke the leg, broken file cabinet. Newly painted walls were trashed and wood frame had chunk taken out of it. Driver was disrespectful to the crew. I’ve moved a number of times. I used Allied against my better judgment the 2nd time. Should never have done it to save 1k. They did over that in damages.

Terrible. Allied lied about the weight of our shipment so they wouldn’t have to pay the drivers fairly so no one would pick our shipment up and it was a week late. Poor communication. Will never use or recommend. Driver was great and the unloaders did a good job.

My move went smoothly. They packed everything in just a few hours and I had my stuff delivered within a week. I’ve opened all of my boxes and everything was packed well, no damages or items missing! Same movers that packed me also delivered. Both the pick and and delivery were fast!

We moved from Florida to Texas. Allied loaded our furniture on June 13th and we received them only 11 days later. We packed all our little things in boxes and they packed big furniture such as bed, armoire etc. Kids' armoire, kids' bookshelves, kids' mattress and wood book shelves have been packed with blanket by movers and damaged. I took all the pictures. My daughter personalized her items and can not use them anymore. She was disappointed. We paid 5000$ and we received damaged furniture in our new home. Would you like to be in that same situation? The driver reported the fault on us by telling us that it was our fault as our furniture were not properly assembled originally by ourself.

Great moving experience. Professionals at every aspect of the process. On time and courteous in all aspects. Very flexible and hard working. I would highly recommend these crews. They did everything well and constantly checked in to make sure that everything was to my satisfaction and located properly in my spaces. Well done!

Our experience with Allied has been horrible. We moved from Charleston, SC to the Washington DC area. Our belongings were picked up on a Thursday and we were given a delivery window of the following Monday-Friday. It is now Saturday and we have not received our belongings. To make matters worse, no one can tell us when our property will be delivered. Now that it is the weekend, no one will answer or return our calls. My husband and I are supposed to start our new jobs on Monday, but we don't have any of the clothing or items that we need and we'll likely have to take time off from our new jobs to accommodate the van line. This has been an awful experience.

My experience in Friday Harbor was very good. The crew was professional, cordial and hardworking. I was impressed with the care they took with our goods. The experience In Santa Ynez was a huge disappointment. Charlie was antagonistic, argumentative and difficult to work with. The rest of the crew, including his son, would have been ok but followed his lead. When I offered to order sandwiches for them, Charlie gruffly said we would talk about it later. An hour or so later I offered again and showed him the menu, he sneered at it (it is a very good and popular lunch place). Later, I asked Charlie's son if he and the others would like to order since Charlie was not interested. His son politely declined although he was hungry. Every step of the way Charlie was difficult. When it came time to sign off on the paperwork, he said just sign everything is here. That is unacceptable, however I did just that to get rid of him. I know he is one of your trusted employees so I was not worried about signing. It was just a miserable day.

The office and sales staff were very helpful, informative, courteous, and professional. I felt like I was treated like a member of the family. The gentlemen that moved my things were very professional, courteous, careful, and efficient. They treated my things as if they were their own. I couldn't be more happy with your team. I would recommend them to anyone with no reservations.

Mattress was delivered by David and Emmanuel this morning. They were very courteous, friendly and helpful. They carried a very heavy king mattress up 1 flight of stairs. There were several other items that had to be carried to another part of the house. We were very satisfied with the delivery.

They were on time on the moving day and completed the inventory of my household belongings before loading anything on the truck. I was informed of the delivery day and everything was delivered on that day. I was very happy with the packing and unpacking of my belongings. Thanks..

The people in Fife loaded things In an awkward and overloaded condition. As per the damage report, they loaded heavy items onto a work bench and flattened the casters and bent the legs, fortunately the boxes they crushed by loading heavy items on top and light weight items on the bottom didn’t destroy anything.

Allied was the 3rd Co. we requested a Quote from. Their affiliate in the St Augustine, Fl. area is "Coleman Worldwide Moving". The experience we had was HORRIBLE! My normally calm wife kicked the "Relocation Consultant", Steven **, out of our home. He was the most Rude & Obnoxious person we have ever dealt with. Every question we asked he took as a personal insult & refused to discuss their requirements but instead dictated what he expected us to do with no explanations. He insisted and wanted a moving date now, told him we haven't even bought a home yet up in Michigan but that hopefully that moving date would be June or July & would let him know more after this weekend because we were going up to hopefully find something. That wasn't good enough? My wife called both Allied & Coleman moving immediately after we got him out of the house, Coleman told us they would send someone else out? Never heard back as of this morning? We recommend you stay away from Coleman Moving!

I selected Allied because of their ratings. Obviously not this branch. Many of my items were handled with complete incompetence and disregard for their protection. A large, expensive ceramic wall decor wasn’t wrapped at all, was put in a box with a planter and the packers trash. Broken. A large, mid expensive century modern clock was wrapped in paper, no box and was bent and mangled. An ornate beveled mirror was also just wrapped in paper, no box. Broken. An extremely expensive China cabinet was pried apart where it was nailed together splitting the wood. It had NEVER been dismantled before even when shipped from Portugal. It should have never been taken apart!!! A sea sponge was broken in two and pushed down into a vase so it would fit in the vase and they wouldn’t have to wrap and protect it properly. I’m missing the stainless steel base to my fire pit and my dolly. I could go on and on but it just upsets me too much.

Dexter, James, and Reginald were outstanding. They were all professional and respectful. This group worked well together and were very efficient. This team deserves a pay raise!! Dexter is a great example for the team, he led the team with respect made sure they were informed about the mission. I would gladly recommend this group to my colleagues. R/S SgtMaj Russell

My initial experience with Coleman World Wide Moving was very positive. Beth ** was professional, knowledgeable, and courteous. The same is true for the Muhoguney Felder, the move coordinator. However, the actual move experience was a disaster. From insufficient protection for my furniture, other household items, and the house, to insufficient labor for the job. I had to demand additional workers; only 1 was provided for a 3 person job. I repeatedly requested adequate furniture protection to prevent damage and was told each time, “that is what your damage claim and moving insurance is for.”

I recently moved from Franklin, TN to Mason City, IA. The communication between the Allied office was excellent, but the crew doing the work was questionable. My load was jammed into the truck with items even being strapped to the outside of the truck. Items that should have been blanket-wrapped weren’t to make more room on the truck and were damaged. When the delivery was made I asked for the paperwork to check-off items received, I was told that it was submitted the day before delivery so the driver would be paid earlier. My acceptance signature was forged. I would not even give this company one star, but zero stars wasn’t an option. Items were placed in the wrong rooms, so I had to move them to the correct one, etc. I received nowhere near what I paid for.

Jennifer ** was my primary contact, and it’s because of her that I will not recommended your services. While my load amount and dates were changed, Jennifer failed to answer direct question regarding minimum load costs, then she proceeded to keep me at a 5000 lb minimum when I was clearly far below 2000lbs. Then she said her boss let her discount it, and she charged me less than originally communicated, but again, since she never clearly provided that amount, I can’t say it was a discount. Many, many emails later, I quit asking. She helped to create the nightmare that I feared from the beginning with a moving company.

I have moved with Allied several times. I chose them because in the past each time was a good move and all went well. This move did not go well. I was not estimated properly and had to pay 25% more than was charged. I cannot see how the packing charge was an extra $2000.00. I can to some extent see the charge for weight. I was not given any option but to pay the amount charged. I was told by the agent "sorry" I was wrong on estimate of your needs. That is far from being ok when you are 25% off in pricing. There was also damage to furniture. I have not unpacked all boxes so I am waiting until I have an updated list. Also those unloading the furniture damaged the house as they brought items in. I will have to paint the entire entrance to the new home, due to their lack of care.