All Coast Moving Group Reviews

Upon Northwest Relocation's arrival, numerous issues emerged with the handling of my belongings. Despite clear labeling, items were misplaced, including donations meant for Goodwill. After exhausting all avenues for resolution, legal representation was sought, resulting in a demand letter to Empire's subcontractor, Northwest Relocation.

Empire Moving Company in Florida, the contract originator, has disregarded my attempts to communicate and failed to deliver items, forcing me back to Washington. Some returned items were damaged or missing, and both Empire Moving Company and Northwest Relocation have operated without consequences. I seek your assistance in spreading awareness about the actions of these companies.

Washington State

We finally close on our house in Cleveland, I give the company notice several days ahead that we would be closing and we wanted our items delivered the day after. They confirm that they will be there after saying they would schedule us when they could. We are waiting at the house for the delivery. They call and tell us they would not be there till late that evening. We asked if they could wait and come in the morning, they said no, they would have to charge us for the delay.

They arrive around midnight. I take pictures of the truck load to show they did not fill it. They packed two boxes with DVDs and electronics. Both boxes show signs of getting wet, and my radio does not work properly. Once they get done unloading, they didn't have our TV and several knick knaks and a picture that is a family heirloom. I filed a complaint with CSIPros, who determined the lost TV was viable, but according to the BOL I am offered $20.88 for a 55" TV. They declined the claim for the wet boxes and not using the full amount of the truck.

All Coast Moving Group lied to you about the delivery date and what they can do. This company is a fraud and should NOT be used by anyone. It has been a nightmare dealing with such an unscrupulous company. I will add additional reviews on Facebook, Instagram and Twitter. THIS COMPANY IS TOTALLY UNTRUSTWORTHY.

1. All Coast Moving Group is a broker. It partners with moving companies across the country to s

2. My daughter basically had to move a bedroom consisting of a dresser, bed frame and mattress, 2 nightstands, desk and computer and 15 boxes of clothes and stuff. We were told right away that met the low square footage “with margin”. The bid was approximately $1800.

3. When the movers Hermes Moving and Storage Company arrived not only were we oversized but we were oversized to the tune of $1000.00. We argued that it could not be true and definitely not to the tune of the $1000 but that’s when they have you. You put down a deposit and the only option is to leave stuff behind. Lesson #2: All Coast Moving Group will lowball their bid, get your money, and then you’ll be stuck dealing with “changes” along the way.

4. We asked when the delivery would be and we were told October 14. So, my wife and I took that week off to drive up to Richmond to help daughter unpack and get settled. We were told several times by the lady at the Boca Raton office it would be Oct 14 with no caveats. Well, she lied. The date moved to 17th, then to 26th.

Long after we had to leave to go back to work. We called to discuss why the date changed and she said if we read the contract, you would know they have 20 some days to deliver. I said but you said the 14 with no mention of the nearly month grace period. She said I should have read contract. I also shouldn’t have believed what she told me when I asked her several times. Lesson #3: All Coast Moving Group is deceptive about when you’ll get you stuff until of course they get the down payment and then they say “well you should have read contract”. Translation: We will lie to you continually so better read contract. They lady at Boca Raton was deceptive in almost everything she told us and then just said well you should have read contract. She is right about that, and she should be in prison.

5. Hermes Moving and Storage Company, which is a contractor they use, gets terrible ratings. We had him change the arrival date several times because “he overslept”. They sent one mover (not even sure OSHA would approve one guy moving dresser up flights of stairs) and again we were surcharged not based on what was told to us by All Coast Moving Group but by Hermes having their own rules. He broke an overhead light moving a mattress that should have been lifted by two people. Total cost of move over $4000. The mover even asked my daughter to go back in 50 ft truck and see if she could find her things. Not! Lesson #4: All Coast Moving Group has subpar contractors and doesn’t really care who they pick to move your stuff. They lowball then gouge you all the way to destination. I would not trust them to move air five feet.

They have held my items hostage for about a month now and are trying to charge me another $1100 more, after leaving half of my items, what a joke. I refused to pay anything more and now they are going to continue to hold my items hostage and charge storage fees. I am turning them into the Better Business Bureau and Lawyering up. I wish I would have known how shady this company was in advance. I am sure the reviews on their site are not from real customers as I have since found many of the same complaints about how shady this company does business. They are a bunch of thieves and the guy who picked my stuff up looked like he was on drugs. Run. Run away from this company and don’t look back.

The actual move was not even close to what Alexis sold us on. The movers added on services that were required, but not part of the original bid and cost significant money. The movers claimed that our 1000 cubic feet of goods took up 1900 cubic feet on a truck that we found out later only held 1700 cubic feet of cargo. Per the semi at delivery and supported by the detailed move inventory, we only used 1000 cubic feet of space. Unfortunately, we had already signed a revised Bill of Lading for the 1900 cubic feet after our goods were loaded onto the truck and we were required to pay it to get our goods back. Our belongings were not sent immediately on their way, but went to a warehouse where they were manhandled, then put into storage before eventually being moved to our final destination.

Our belongings were damaged - every box marked 'fragile" was crushed; pictures were knocked out of their frames; and other items were missing. Alexis was nowhere to be found when the issues arose. She ignored our calls and emails for help. Don’t think – it can’t happen to you, that you know how to avoid the pitfalls. That’s what we thought and it happened to us and we are paying for it every day.

What further added to my frustration was the fact that All Coast Moving Company, as it turns out, is merely a broker without any actual moving crews or trucks. So, when the day of the move arrived and the moving crew from a different company showed up, I was faced with yet another price increase. This revelation was both unexpected and infuriating.

Upon voicing my concerns and filing a claim, I was met with a less-than-adequate customer service experience. They requested that I sign and pay first before they would investigate the issue. Naturally, they did this after my items had already been delivered, leaving me with a sense of powerlessness. To top it all off, after the delivery, I discovered that four legs of my child's bed were missing. When I reached out for assistance, All Coast Moving Company predictably referred me to the actual moving company they had subcontracted.

In conclusion, I regret choosing All Coast Moving Company, and if I had the chance to turn back time, I would opt for dealing directly with the actual moving company. Their role as a mere broker without their own drivers or trucks adds unnecessary complications to the moving process. Moreover, the unprofessionalism and lackluster customer service I encountered after making payment left me thoroughly dissatisfied with my experience.

I had called 5 days prior to, to confirm date at which point they told me they had a 21-day window, and they would notify me when the truck was being loaded. The 21-day window expired at which point they told me that was 21 business days, which makes absolutely no sense. I waited the extra days and still nothing. Finally, my property was delivered after their allotted window per them. When my merchandise arrived, it was extremely poorly load. Several pieces of property were damaged and missing. This company flat out does not care, they will hide things, change charges, flat out lie and then ignore you when you try to resolve the problem. They literally would see my call pick up the phone and hang it right up, they did that over and over, sad! Save your time, money and frustration. Look elsewhere.

The only good thing is I have my goods, they are in good shape and they didn't rob me of my life by not doing business with them, despite losing all my money I paid them to complete the job. Buyers, I cannot express loudly enough to NOT do business with this company. They robbed me and it shouldn't have been allowed. Charge a fee for the less than 24 hours I had a deal going but not the whole amount....That's just piss poor business practices!!! DO NOT HAVE ANYTHING TO DO WITH THIS COMPANY!!!

After looking into reviews more and fully realizing that this was a moving broker, I called to cancel. At this point, the manager, Eric, told me that the trucks were their own and went on a condescending tangent on how all moving companies had sister companies. Though, that information was misleading as sister companies refer to those owned by the same parent company and that was not the case here. He also proceeded to text me links to websites listing positive reviews. Yet, even there, there were negative ones. To keep me from cancelling, Eric assured me that I could pay the first installment of the remaining balance at pickup with credit card (an ask of mine for security). I refrained from cancelling as I would lose my deposit with the move being so close.

A couple days later I was sent a Bill of Lading to sign with Luxury Logistics LLC, a company with 1/5 stars and multiple reviews stating that their goods were held hostage at the demand for more money. I called All Coast and stated that I would not be signing this contract and was then assigned a new company - Movement Pro Van Lines. Based on the reviews here, I felt comfortable and signed the Bill of Lading. I was told a few days prior to the move, I would receive a call to go over inventory. This never came and I was never given a timeline for pickup. A day out from the move, I called All Coast for more information on the timeline and to ask about inventory as there was a tv stand listed on there that I didn’t have and I was now bringing a sofa chair and about 6 additional boxes. I was told just to go over the inventory when the movers came and was given a time estimate of 12pm-5pm the next day.

Within minutes of the movers coming, I was told that it looked like a lot more than was listed. I was initially quoted based on around ~350 cf and he said this looked like around ~750 cf. Unsure at how this was such a large difference, I asked him to compare the inventory list to what was in the room and state the differences. He told me that the queen bed I had listed would actually be three different pieces (the frame, the mattress, the box spring) and that my couch was larger than a sofa and was a sectional (it has a 2”x3” footstool that adds on a little space with one of the cushions).

I had provided accurate descriptions of these items when I first provided inventory for All Coast so just assumed that the inventory that was listed on the Bill of Lading accurately represented what I described. He then provided me an updates estimate of ~$4,500 and told me this was worst case and would be revised as they went through it. Next up, I was told that the packing was not done professionally and that they would be charging me $650 to repack pieces.

I had plastic-wrapped and bubble-wrapped every piece of furniture and went to town with packing tape on all the boxes - the quality of the packing I had done was more than sufficient. I had made sure of this as I opted out of having anything packed on my behalf. Then, though I was previously told otherwise by All Coast, I was charged for the other two flights of stairs. Before I signed anything regarding an updated price, the movers had already started repacking my items and moving them onto the truck.

I was told the move would be the full $4500 and, without much of a choice and half my stuff already moved out, I signed the papers. I told them I would be paying with credit card, as listed on the Bill of Lading. They told me I couldn’t do this as the delivery date was set for the following day and they couldn’t be sure the payment would go through prior to then, though the delivery date was not new information and this stipulation was stated nowhere in the paperwork. My options for payment were cash, Zelle, or Venmo.

All in all this was an absolute terror of a move and everything that All Coast promised went out the door the second I was assigned a company to actually carry out the move. Please do yourself a favor and trust the negative reviews and stay away from these companies.

After finally getting hold of customer service, I was first told that I only “paused” my move/put my move “on hold” – I did no such thing, and referred customer service to the email I sent. The customer service representative stated “oh I see your email, you should be eligible for refund, I will have the billing department email you.” Did I receive an email or contact from billing? No. And this is where things get worse…

To my disbelief, All Coast Moving next claimed that I had cancelled a contract set for 10 days of the first pickup date, rendering me ineligible for any refund. I signed up on July 10th and the first pickup date was scheduled for July 24th. The timeline they provided was suspiciously crafted to ensure I fell outside the refund eligibility period. I had signed up for their services on July 10th, and the first pickup date was scheduled for July 24th, precisely 10 business days later. This conveniently aligned with their claim that my cancellation occurred within 10 business days, allowing them to withhold my deposit without any recourse.

It became painfully apparent that this company preys on the anxiety and uncertainty of would-be movers, using deceptive practices to protect their interests at the expense of their customers. They deliberately create an illusion of transparency during the signing process, only to later invoke hidden clauses and manipulative timelines to their advantage. This entire experience has left me feeling taken advantage of and utterly disillusioned. Their blatant disregard for customer satisfaction and ethical business practices is abhorrent and should serve as a warning to anyone considering engaging their services.

I strongly advise against dealing with this deceitful moving broker. They exploit loopholes in their contract to deny rightful refunds and actively avoid accountability for their subpar services. It is essential to be cautious and vigilant when choosing a moving company – and one should NEVER use a moving broker… see a comments below –I hope my review helps others steer clear of falling into the same trap. Trustworthy moving companies do exist; All Coast Moving is not one of them.