Adept Moving Company Reviews

I called Adept Moving couple of weeks ago to help me move my furniture. From the very beginning, wow these guys presented themselves, to the very end, how they approached the job and tasks, and managed the crew, really impressed me.

I had a very good experience with Adept movers. Anthony was very flexible when I asked if we could change our moving date. The movers that came to do the job were very professional. I felt so bad that they had to move my sleeper couch down two flights of stairs but they made it seem effortless. I really appreciated that they seemed to value my furniture and handled each piece as if it were their own. I will highly recommend Adept to anyone who has moving needs. Thank you again.

The movers, Omar and Zeke, were great. They were polite and seemed willing to help as much as possible. They worked really efficiently. I recommend them!

After having what I perceived at the time as a negative experience, I contacted Anthony and he told me that Adept Moving has grown their business by referrals and he assured me that my total satisfaction was their goal. I was a little skeptical because I really was upset. I thought that I was charged a bit too much because the truck was smaller than I expected. He offered me a small refund and a heartfelt apology and that went a long way. I know someone else who recently used them (upon my referral) and actually had a wonderful experience so, should I move again (gosh, I hope not, at least not for a while, it's exhausting!), I will definitely consider these guys. As I said in my initial complaint, and I quote, "The movers were courteous, professional, took their time and were very polite. They did a phenomenal job and all of our belongings were intact." Anthony was always polite as well. I think that we all have expectations and when they are not met to a tee, we complain. I feel bad that I filed this complaint and I hope that people will seriously consider all the positive responses these guys have received and choose them for their moving needs.

Avoid this company like you would an invitation to an H1N1 Virus party. Take pictures and prepare for court as well as to report to the Public Utility Commissions. These guys should not be in business. The crew stood around for the first 30 minutes. Their ads, phone calls and paperwork say 'no deposit' but the moment the black client shows up, a request is made for a $900 cash deposit. The foreman said he needed to write a contract and it took another 15 minutes to fill in 4 lines over 3 pages.

I called in late May to schedule a move on July 2, 2009. I spoke to Anthony who assured me that we would get the biggest truck because we had a three-bedroom, two-bathroom with a yard. I confirmed this on two occasions before the move (once I called him and the other time was the day before the move and he confirmed with me). On the day of the move, they showed up with a little dinky truck. I was stunned. I asked the mover if that was the biggest truck. He said no, it was their smallest. I called the manager (Anthony) and he said all the big trucks were on "bigger" jobs so they would need to make two trips. I said that I would not pay for their travel time in between the two loads. He agreed with me and said they would not charge me for that time.

I had to relocate to the San Francisco area. I looked up local movers with good rating and at least a B-rating. These guys had A-rating with BBB. I checked their profile and called BBB. They had very good references. Let me just tell you, I had to move on February 28th, a very hectic, end-of-the-month move. The elevator broke down just before their arrival. No complaints whatsoever for the many steps they had to climb. Then I asked them to move a VERY heavy hutch that had to be carried down and up many steps. Again, they were positive and very skilled. They arrived on time, and got the job done fast and safe. They were helpful, and suggested ways for me to get my things together in an organized manner.

I'd like to compliment Adept Moving for the hard work that they do and for how they train their employees. This was one of the best moving jobs, totally hassle-free. Our move was on 11/28/08 with Rob as the job foreman. Our family wanted to be amongst those to offer praise and thanks to your team. These guys arrived right on time and did a grand job. They were truthful in the beginning with their rates, earnest in reminding the team about proper lifting techniques and to stay safe on the job and to keep the furniture free of damage. They were able to move all the heavy pieces of furniture that simply overwhelmed us. Your service made our move go very smooth. I have referred other customers to try your company and I am sure anyone would use you again and again. Many thanks!

What can I say about Adept Company? These are hard working and punctual people. Thank you for all your help in getting me moved on Friday. I originally scheduled a move with a larger company, because someone in my office recommended them, but thank God I did not go with them. They showed up at my place 4 hours late just to tell me that they were tired and I needed to call their office and re-schedule for another day. Since it was past 5 pm at that point I started calling names in the phone book with no help in sight. When I spoke on the phone with you, Henry, the owner, you were truly concerned for my unusual situation and really wanted to help. You called your crew of 3 guys to see if anyone would be to help, and your staff came through. Not only were your movers hard working and punctual, but I had never seen movers handle my belongings with such care.

I cannot say enough GOOD things about the company. They made it soooo! stress free and easy for us. They are truly professional and accommodating. The two workers were excellent, hard working, pleasant, and very careful with my stuff.

I hired Adept Moving & Storage to move me from one city to another. I was told it was a 4 hour job well it took ten plus hours. I had to deal with an extremely bad attitude with them threatening to walk off the job when questioned as to why it is taking so long. And to make matters worst they stole jewelry from me.

It was 3 men for $79.00 hr, plus $25.00 extra for gas. I had most boxes packed. The distance was 1.5 miles away. They were smoking, did not speak english, refuse to quit smoking on my furniture, children,. took many breaks to smoke, slow, told my friend to go away after she said no smoking near furniture, they said discrimanation, threaten to leave with belongings or continue to work. I end up moving my own belongings and furniture.by helping them. threaten to not complete job, and did refuse to take small boxes. my children and I had to take over in vehicle the next couple of days. said they did not damage anything and they dented new stainless steel frig, damage log bed and put blood on it. and riped leather sofa. my children friend and i were scared of them and were glad to help, just to get them gone. i was charged for their lunch, breaks, also charged $60.00 for one roll of wrap. they had threaten to walk off many times, rude, swore, smoked.

I scheduled a move for my 1 bedroom apartment (no stairs--easy access at location 1/stairs at location 2): bed, dresser, desk, chest, 20 boxes, couch, chair and refrigator. When they arrived at the first location they said it would take one hour to pack up. After I signed the contract it suddenly changed to 3 hours. It took them one hour just to move the bed, dresser and a chair! Likely this was due to the fact they sat and talked and carried one item at a time and very slowly. When I protested they claimed their lack of English made it hard for them to understand what I wanted.

They failed to provide an estimate stating company policy as excuse.