Jewelry Television Reviews

I don't understand the bad reviews. JTV always clearly state the metal composition, stones, treatments, natural or lab grown or synthetic. Pictures are enlarged to show detail but they also show the size in comparison with a quarter. They also provide customer reviews that describe problems with a particular piece. I read them all before making a purchase. I have never been disappointed.

Update from review on March 16, 2026...no one has contacted me. Do not believe JTV, they will not transfer anything to their leadership. I have been waiting. To recap I sent a ring back to them and it came back more damaged. Under their 30 day policy I have to return the ring again to have them fix it. This should not come out of my pocket when I only wore the ring for 2 weeks. My poor fiancé was taken advantage of. Everyone please read the fine print. JTV does not stand behind their products. I am still waiting for a refund.

Purchase a diamond, simulated engagement ring faded very quickly. Poor quality customer service was not helpful. Do not buy anything from this jewelry site.

I returned a ring because it was defective and requested a refund to my JTV credit card. They gave me a merchandise credit instead of a refund to my JTV credit card. I marked R for refund and returned the item within 30 days. I called customer service for 2 days, requesting that the manager call me back. No response. JTV customer service is below standard, and a supervisor named Thresa is rude and nasty. She hung up on me after she told me she had to look at my return form to see if I really marked R for refund. I told her that I have a copy and I marked it R.

Have very nice jewelry. I only had several pieces of Bali jewelry, costing over $400. The only issue is the stones fall out. So you better get insurance. It makes me angry to see the more expensive, the more it falls apart. Cheaper jewelry seems to do pretty well. I just want to have it all, tested to make sure that the jewelry is what they say it is. I'm a longtime customer.

I ordered many, many rings over the last 4 years. They became poorer and poorer quality until now. The last shipment had two items you would throw in the garbage. I'm done with JTV. PERIOD.

Poor customer service, no credited for returns, jewelry is getting cheaper, thinner rings and other jewelry.

I am writing this hoping it will help others in the future. I had initiated a return for a ring I purchased within the timeframe for a full refund. Unfortunately, due to unforeseen circumstances, I couldn’t mail it out in time. Once things settled down I attempted to contact customer support three times to try and see if they could return it still for the refund because they gave a strict 30, then 60 day policy. They said no. Offered me no more than a 10 percent discount on another purchase. I had been a customer since 2018 and just recently purchased another ring.

This is not even costume jewelry. It is overpriced, poor quality, poor craftsmanship junk! I have inexpensive jewelry pieces from JTV and expensive. It's all the same. NOT WORTH BUYING. They refuse to post negative reviews on their website. Rings scratch! Bracelets and necklaces with cheap clasp. Jewelry that look like overly yellow fools Gold. Stones falling out of rings. The lost goes on. If you purchase anything from this company, keep the box and everything that came with the item. Do not remove tags. Keep everything you need to easily return this junk.

My fiancé purchased a ring to purpose to me with in May. His plan was to propose to me in November. He was told by a JTV user to purchase the ring on their site due to their competitive prices. He has never purchased jewelry before and did not purchase the extended jewelry safe warranty that JTV sells. Six months later, he proposed which was the happiest day of my life. I wore the ring about 3 weeks, I noticed brown spots on the shank. This ring has been in a box for 6 months, so there shouldn't be anything wrong with it. I reached out to customer service and they were willing to repair it for me. I spent $30 to ship the ring back to them, and waited the allotted 8 weeks to get it back.

This is very cheap costume jewelry. I am concerned because I purchased several items as Christmas gifts and spent a lot of money. It is only March and my items I got for myself have turned black and tarnished. My 90 days have passed slightly and they will not let me return the item. I sent them pictures of the jewelry which did not help. Plus it will not let me upload the pictures. Be careful when buying and I will not be a customer again.

They mislead in many ways. They magnify the jewelry they are selling to make it look much larger than it really is. Pay attention to carat weight. When they sell tanzanite, they try to make it appear very blue/purple, but if you read the product reviews, they buyers say the stones are very pale and not like as it appeared on TV. They sell more lab created diamonds than real. They sell strontium titanate as a diamond simulant, but they fail to mention it is only 5-5.5 on the Mohs hardness scale, and will chip and scratch easily.

Every product I've purchased has been exceptional. Charles Winston needs to drop the Ukrainian alter ego accent. It devalued the product and it makes him sound like a buffoon. He's not funny and is quite offensive. Fatima brings class and his stupid comments (pickle included) brings it down.

I saw JTV on Saturday when I was flipping through channels, I thought I would check them out. I my first purchase was a 2 for 1 18" & 20 silver chain and a 2 for 1 ear ring set, silver and gold. I really like the ear rings, the chains were too flashy for me so I returned them. It took forever to receive my refund. I called and was told they had received the items back and the refund would be processed. A week later still no refund, I called again and was told I would receive an email letting me know the refund had been processed. STILL NO REFUND. I sent an email and then I received an email telling me the refund had been processed, that same evening the funds was in my account. I thought I would give them another try, I purchased a different chain and a ring. I love the ring, the chain was more like a wire than a chain so I returned it. The same problem and back and forth on this refund as before. I will not purchase anything from them again.

I have been a customer of JTV for literally decades. It is sad to see how degraded their business practices have become. The quality of the merchandise has gone way downhill. Also, It has become very obvious that customer service lies to customers about JTV's shipping practices. They always tell you that they are reaching out to the warehouse and that they will get back to you with an update. Needless to say, they never communicate further about the satus of an order.

Overall, one of the worst, most frustratingly designed websites in the U.S.A., making it next to torture, to shop. It literally takes, a 5 or 6 part series of hand maneuvers, just to plunk one simple item in your cart. And that's not even the nonstop formatting, reformatting and bouncing screens that cause you to trigger the wrong buttons, so you have to go clean it all up and start again. It's like vomiting on a circus ride, when you're done, it's time to hurl.

Unfortunately JTV has lost their way. Their mantra use to be bringing the world of jewelry and gem stones to everyone. Now it seems it's make as much money as possible. It's sad I use to watch this show and buy some things. Now they are selling items at stupid high prices.

I purchased a necklace from Jewelry TV. I wanted to replace the chain I wore for 26 years from my late husband. A few days later I ordered bracelets to match the necklace, but the necklace was very brassy, and did not appear to be 18 karat gold as advertised. I returned the necklace and waited for the bracelet to be delivered. According to their tracking, it had already arrived. I pulled security footage from their day of delivery. No one approached my mailbox besides my Postman. There was no bracelet in that mailbox. I had $40 in brilliance credits, I use those with $15 in cash to get the bracelet. I did return the necklace even though satisfaction guarantees they will refund your money, not before they take $8 out for return shipping. Outrageous. It is close to a month now, and I have still not received the lousy $15 credit.

I purchased a Silver Ingot necklace by phone through JTV using a bank card. I received confirmation and was given a delivery date. The day after my necklace was to arrive, I called and was informed that the order had been cancelled because someone using my email address had not paid on their account from 11 years ago. It turns out, my mother gave my email address because she didn't have one. The account was in her name, address and phone number and she did not use my card. JTV said we needed to give them access to our credit union and bank card to make sure it was ours. Needless to say, I will never shop with JTV again.

I purchased several items from Michael Valitutti's line. There was a problem with the rose gold plating coming off an earring. When I contacted them about it and submitted a photo, they refused to replace the earring or do anything else. They have poor customer service and I would never purchase from them again. I also told them I would post a review letting others know about my experience.

I purchased 4 Lovery Body Butter Sets to give as Christmas gifts. After opening one for myself there was no way I could give this crap away. There is absolutely 0 to no scent in any of the jars, even though it was hawked as light scent. It has the consistency and look of vegetable shortening in a can (Crisco). I was embarrassed to give away as a gift, and more embarrassed to admit that I got sucked into buying it. This junk is taking up space in the local landfill. Good job JTV, you got me! Also, there was no paperwork inside the box to be able to send this back, no return shipping label or receipt. I will NEVER do business with JTV, rip-off.

I ordered 2 spa kits early in December. I was told they would arrive 12/24. Now they are saying it has been held up. I wouldn't suggest buying from here. I have two people coming tomorrow that will not have gifts.

I have thousands of dollars paid in jewelry my mother purchase before she passed away and the tanzanites are all FAKE and most of the other jewelry is worthless and nowhere near worth what she paid.... And my family is stuck with this crap and I can't even resell it because I know the truth about what it's worth. I can only sell it for a few dollars for the metal losing thousands of dollars of my mom's estate and no one at JTV cares.

Most of the jewelry I received from JTV is okay. A few items are really beautiful. But what I don't like is that they charge you a jewel-safe plan on every ring or every item of jewelry. It should be one plan no matter how many pieces of items of jewelry that you buy. Clearly they are ripping us off in the area of JewelSafe. I do like JTV but I don't like that I feel like they are stealing money from me or ripping me off. And I have tons of JTV jewelry. And I am mixed on referring anyone to JTV because of the feeling of being ripped off.

I stopped ordering from JTV. I used to love their jewelry but here lately the isn't of the same quality. The rings look cheap. The last ring I bought was supposed to be red ruby. They sent a green one. It had four squares. The spit keeps getting wider. I wish they go back to the way they was strong quality like before. They look like scrap gold that will break at any time.

They are very deceptive in their products. I bought a ring. I've actually bought two. One is okay, still a bit discolored but okay the second one, the stones fell out immediately. About the protection plan, I have not been able to exchange nor get my money back nor was I offered any type of credit or any type of exchange that's because mostly I can't get anybody on the phone. I strongly say do not buy from these people, keep your money.

I have been a customer for quite some time. Like most things the quality has changed. Sometimes its good and sometimes its not. When it's not it requires a return and at that point the process begins with no end in sight. I have never made any return without having to wait at least 1 month to get my money back. They are beyond slow with refunds and it's no longer acceptable for me. I will be reporting JTV to the Attorney Generals office for review.

I will never purchase anything from this company again! Customer Service is beyond lousy. I returned a ring. I used Stretch Pay, with the first payment being $25.28. They refunded me $12.00, and they kept the tax I paid! What kind of company does this? Read the complaints at the Better Business Bureau.

I purchase multiple items a year from JTV. I have loved the majority of my purchases. I have returned some items that were either not the quality I was looking for or misrepresented size. My gemstones have been lovely and my moissanites have been phenomenal. I have had great customer service. No issues at all.

The Tanzanite stone had a chip in it! Paid 1,799. for a ring that was obviously a prior return. Looking through a loupe the band had scratches and fibers stuck in the setting prongs. The location of the chip on the Tanzanite girdle edge looks to be caused by careless prior wear.

I purchased a pair of earrings. They were gold ball stud. They were too small so I returned them. After waiting two weeks, I called to see where my refund was. I was told they were being sent back to me because I only sent them one earring so I wouldn’t get a refund. I explained to them that I sent back two earrings and perhaps somehow one got lost in the mail or when the package was opened one of them fell out because they were so tiny. Why would I want to keep one didn’t make any sense, well they weren’t working with me on it at all. They just said, "We can’t refund it 'cause we don’t have the whole item back so we’re returning the one to you and there will be no refund," so I am now out $71 and have one earring . I will never buy from them again. I asked to talk to a manager and was told the same thing. I will never watch JTV again as well. It was not my fault one was lost in transit, was not even offered a partial refund. Bad business.

If I could give "0" stars I would. My order went from Miami to Orlando (I am in miami) and I called customer service... Their response. I should call the post office or just wait???? What kind of answer is this??? Never again. They are worst.

I am very disappointed with my purchase. The bag I received turned out to be fake and not as advertised. When I tried to return it, the store refused to take it back, showing very poor customer service. I would not recommend buying from this store, as they do not stand behind their products or treat their customers fairly.

I purchased a "few" items from JTV. One, Bella Luce thin, band ring was fine. I then purchased a 2-carat weight pair of stud earrings. When it was delivered, the clutch backs were so small in size, that the earrings fell forward. I placed several calls, sent emails about this to JTV. Two replies were: these are the backs the supplier sent to us and we do not have others, then I was told, "purchase the backs in your local jewelry store". In NYC, I should spend additional dollars on it. Customer service responsiveness and unhelpful responses to issues will make me shop elsewhere.

Not what it used to be, I used to order from them all of the time; Their products do not look as they used to. Lower quality compared to what the jewelry used to be. I have no desire order anything from what I have seen so far.

Someone please tell Michael Baladucci to SHUT UP! He is the most obnoxious vendor who constantly overrides the host. I immediately switch to online buying when he comes on. I have always been satisfied with all JTV purchases.

I love JTV. It’s very rare that I return something. Their prices are good, I own more tanzanite now, thanks to their prices. I own a 6ctw lab Ruby, again because of their prices. Plus lots more. I question what all the people who are complaining about gold over or rhodium over being junk and peeling off. I have pieces that are over 10 years old that still look perfect. I’m very careful with my jewelry. I never wear them while cleaning, or washing my hands, or even going to the restroom. If you treat your jewelry with care, it will be fine.

I want to start off by saying that I really enjoy JTV as "entertainment only".. I know a lot about jewelry and find it funny (not funny) that JTV is actually pulling the wool over the people that are clueless or do no research before buying. The hosts are lovely, very nice, and very convincing. I can see where people can impulse buy from them. I first want you to take notice of the fact that they use "grams", not "ounces"; when talking about gold and silver. Do your Math people. The fact that they are using grams makes it look like you are getting a bargain.. you are not. Second, I caught them in a HUGE lie a few weeks ago and messaged them through Facebook. The first reach out was to let them know that they were comparing 'apples to oranges" when talking about a comparing of a lab grown pear shaped diamond ring in "gold over" vs... a lab grown pear shaped diamond ring in pure 14k gold.

I’ve been a loyal JTV customer for many years and have always enjoyed your beautiful jewelry. However, my recent experience has completely changed how I view this company. I sent in a ring for repair—after already spending $50—and it was returned to me still not properly fixed. After multiple attempts to resolve the issue, the ring was ultimately returned to me damaged. What made this worse was the complete lack of accountability or resolution. I was told, quite bluntly, that no further assistance could be offered.

I purchase the item AU2421 on 6/12/2025. Jtv hold the item till 6/21/2025 before it was shipped. Jtv customer service claimed it would be shipped 3 days service. I got this item 8 days later. I bought this item for $127.99, the price went down to $84.99. Jtv has a policy of 14 days price adjustment from the day of shipping the item. The item was shipped on 6/21/2025, I called on 7/2/2025 for price adjustment and Vicky (who claims that she is a manager of customer service), refused to give it to me. Just to see everyone what kind of scam jtv runs.