About Casio Watch
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Short version... After almost a decade of being a G-Shock customer I'm switching over to Garmin. The simple reason for this is that the cost of replacement parts have become outrageously expensive. Casio also no longer sells parts directly to the public. Instead you need to send your watch to a repair center to further get financially reamed post purchase. I considered purchasing the G-squad solar, but after considering the cost of parts, specifically the bands and bezel of which the cost cost of parts equates to roughly between 15 and 20% of the purchase price of the watch, I just had enough of being violated without the curtesy of lube. My first g-shock had a new bands and bezel replacement price tag of 40% on the purchase price of the watch. Seriously! I thought I bought in my opinion an exceptional piece of tech, not ridiculously expensive plastic.
It seems casio has embarked on a mission to make the acquisition of parts for either repair or customization so intensely unbearable that long time customers would rather fork out more money and part with watches that there is nothing wrong with than suffer the indignity of begging for parts for the expensive options or simply sell off the old crap and move on to competitors that will sell you parts for a fraction of the original cost with, what seems to be, an endless supply of parts and boundless array of options. Surely casio would be able to sell more watches if whomever is in charge of strategy didn't have head up own sphincter. Sure, Ferrari doesn't sell parts to backyard mechanics, but then again a casio isn't a Rolex...
I bought a Gshock from Casio. When the watch arrived I tried several times to see the numbers but could not because the numbers were a dark white on a all black watch. The light would only stay on for a second. I contacted customer service and they said they would refund me but I had to pay for the return. I informed them I should not have to pay for the return because they of the false advertisement. They do not stand behind their product. DO NOT BUY.
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I e-mailed them and told them my story that my son bought the watch a couple years ago and downloaded the instructions, the app, and have the instructions, no matter what you do the time can not be set. Asked about cleaning, reply was soap and water. It feels like they just don't care.
I sent in my Casio Pro Trek WSD-F20BU Smart Watch in for Repairs. I registered it on their site. I received an extended warranty. I mailed it to their New Jersey repair center. They told me I would need the original receipt. Which I lost. That was my fault. Completely understandable. Anyways, I mailed it in the 25th of January. They received it the 27th. They did not even bother to look at my watch till February 28th. They gave me a estimate bill of $287. I paid them. They gladly took my money. I e-mailed them 3 times. I wanted to know when it would be fixed. No reply. Then on the 9th of March. They sent me a e-mail. Saying, "Your watch is being repaired. But the part to repair the watch is on back order from Japan." Unbelievable.
So now I'm assuming the pace and their work ethic. I will not see my watch repaired and mailed back to me till June maybe July. I don't recommend buying a smart watch from them. The Smart watch has a Malfunction. Which they know about. If you factory Reset your Smart Watch. It will never pair with another device ever again. They actually recommend you Factory resetting it for a solution. Do not ever do that. I have pics of their site saying to do this. They might take it down now. I used to to be a big fan of Casio. Now I give them three big Thumbs down. If you know what I mean. I'm never buying another Casio product ever again.
The Casio 5445 GST-S100G watch is a nightmare. I purchased it 12/19. Couldn't/set/it. Sent/in for/repair. Returned/but still unsettable. It is a $300 piece of enigma. Perhaps a MIT degree would help.
Updated on 10/10/2019: I bought two G-Shocks from this company about three months ago at the cost of more than a $1000.00, a few months later one stopped working and the other one I have not heard about since I gave that to someone as a present! So I called last week to see what what I have to with this piece of ** and after getting thrown to various phone numbers, I was told to send it to their repair service in Dover, NJ. 10 days later I had not heard from them even though the item was delivered to them Oct.4th, 2019. So today I called to find out what's happening and I ended up with a women who was in no mood to do anything and kept giving me stories about where the is and who I should call! I found their service personnel ill informed, uninterested and having a "take it or leave it" attitude. I asked to be connected to the person in charge, and was told they don't who it is. This is either a pathetically run company, or how they do things in JAPAN!
Original Review: I bought a G-Shock watch from this company about three months ago, and now it is not working, It looks like the battery is dead! It's pretty pathetic for this company to sell products with weak or dead batteries. Now they tell me to send the item to their repair shop at my expense and WAIT MORE THAN 10 to have it repaired! This is NOT sign of a reliable company or its products! Cannot recommend!
I've always loved the idea behind the so called ultra-durable G-SHOCK watches! I requested a GA1000-1A for Christmas, about 2-3 years ago and was very happy when I received it. I have worn this watch almost every day of my life since then, only taking it off to shower. A few days ago, my heart broke. A few days ago, the first very cold day here in New York, I came in from the outside and noticed the INSIDE of my G-SHOCK face was now totally covered with water condensation. The face is almost unreadable because of the tiny dew like, water droplets inside of the face.
What happened to your ultra-durable watches?! I don't deep sea dive, I don't fly planes at high altitude... The most rigorous activity that your watch has been through is a trip to the supermarket. I'm very disappointed in G-SHOCK... I sent in my watch for repair, based on email text directions to handwrite a note of what was wrong. When it got to the service center in NJ it was initially "lost" by Casio for a few days. And now they're asking for $200+ to repair their "Rugged. Tough. Unbreakable." watch... Nowadays that same watch retails for under that. What a p.o.s. this company is and their "service" is even worse. Stay far away!
I ordered a watch through a jewelry store. Casio was tx'd. Watch was available. Order placed and paid for. 2 wks later Casio says order cannot be fulfilled because the watch is sold out. I contacted Casio via email. They were dismissive about the whole matter.
The women's Casio digital watch which I have used for 30 years is great but the resin black watch facing is defective. I have 7 broken watches at home. The end that holds the pin consistently breaks off in less than a year. The silver and gold colored ones seem to last. I have 3 that have held up. I love the watch because it is small for a woman and has many nice features, chronos, alarm, hourly alarm. Don't buy the black resin one, it is not sturdy. Contacted the company and asked if they could give me two gold or silver in exchange for the 7 broken ones but they refused. Customer service is not personalized.
I have purchased Casio watches for nearly 50 years. I have yet had any type of failure. The watch band usually needs to be replaced once or twice as the watch lasts for many, many years. If I buy a new one it is because I got tired of looking at the old one. After I retire a Casio it usually continues to run for several more years after retirement.
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