This company is not yet accredited. To learn more, see reviews below or submit your own.
Keep an eye on your inbox, the lastest consumer news is on it's way!
A link has directed you to this review. Its location on this page may change next time you visit.
I've always loved the idea behind the so called ultra-durable G-SHOCK watches! I requested a GA1000-1A for Christmas, about 2-3 years ago and was very happy when I received it. I have worn this watch almost every day of my life since then, only taking it off to shower. A few days ago, my heart broke. A few days ago, the first very cold day here in New York, I came in from the outside and noticed the INSIDE of my G-SHOCK face was now totally covered with water condensation. The face is almost unreadable because of the tiny dew like, water droplets inside of the face.
What happened to your ultra-durable watches?! I don't deep sea dive, I don't fly planes at high altitude... The most rigorous activity that your watch has been through is a trip to the supermarket. I'm very disappointed in G-SHOCK... I sent in my watch for repair, based on email text directions to handwrite a note of what was wrong. When it got to the service center in NJ it was initially "lost" by Casio for a few days. And now they're asking for $200+ to repair their "Rugged. Tough. Unbreakable." watch... Nowadays that same watch retails for under that. What a p.o.s. this company is and their "service" is even worse. Stay far away!
I ordered a watch through a jewelry store. Casio was tx'd. Watch was available. Order placed and paid for. 2 wks later Casio says order cannot be fulfilled because the watch is sold out. I contacted Casio via email. They were dismissive about the whole matter.
The women's Casio digital watch which I have used for 30 years is great but the resin black watch facing is defective. I have 7 broken watches at home. The end that holds the pin consistently breaks off in less than a year. The silver and gold colored ones seem to last. I have 3 that have held up. I love the watch because it is small for a woman and has many nice features, chronos, alarm, hourly alarm. Don't buy the black resin one, it is not sturdy. Contacted the company and asked if they could give me two gold or silver in exchange for the 7 broken ones but they refused. Customer service is not personalized.
I have purchased Casio watches for nearly 50 years. I have yet had any type of failure. The watch band usually needs to be replaced once or twice as the watch lasts for many, many years. If I buy a new one it is because I got tired of looking at the old one. After I retire a Casio it usually continues to run for several more years after retirement.
Used the Casio G-Shock multiple times in wet environments and always never lets me down. Very durable and Casio offers a very large selection of G-Shock watches so there is something for everyone.
- 1,418,612 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
My Edifice just stopped working and the battery is ok. So it needs repair, and it's only 2 years old! The quality could be better, and the instruction could be made easier.
I have owned my Casio watch for 8 years and the only thing that I have done is put a leather band on it. It cost around $18.00. It has the day and date in larger print. It is very easy to set. You don't have to have complicated instructions.
Purchased a Casio watch GA-1000, 9GDR. Initially I face the moisture problem which automatically get resolved but after some days, watch stops working. Hardly it's six month from the date of purchase. Casio service center Delhi asked for 5200/ Rs. How cheap it looks within a warranty period asking for heavy repairing amount. Casio world class company which advertise for its after sale service and warranty of 24 months is not concentrating on customer satisfaction. I myself will never recommend Casio watch.
I've owned a Casio G-Shock for about 3 years now, and it's one of my 'top 100' quality buys. Meaning it is what it is (an under $100 watch) and does what it's supposed to (keep time etc. and work in adverse conditions and weather). I mainly use it when outdoors hunting, fishing or hiking - I didn't buy it to look pretty but to be functional and reasonably priced. It is all of that, and the fact that it functions in -25 degree temperatures is great. Just an overall good investment so far.
I have bought another well known watch for many years, but was enticed (by price and appearance of Casio watch), and now I regret it because the watch (Model MRW200), which is supposed to be water resistant to 50 feet below surface, allows moisture buildup inside the watch if I perspire EVEN A LITTLE BIT. I bought the watch 6 months ago from a Walmart.com connected secondary seller.
Casio Pathfinder triple sensor 5114 - Several major problems with the watch. First off, way clunky and hard to deal with. Second, instructions for the watch are not written in conversational English, steps are omitted, and you're pretty much on your own. And third, once you allow the battery to drain, things work even less well than initially, which is saying something. For example: setting the time on a watch that receives a radio signal should be a no-brainer. But no, you have to tell it the time zone for which you want the time. OK, that's reasonable. I set it for mine--Birmingham, Alabama = GMT - 5 hours. Nothing doing: it gave me time somewhere in the Pacific. I had to set it for Athens--the one in Greece--to get Alabama time. Forget about setting the month and date: the buttons don't do what the Casio manual says they do. Not much chance of me ever buying another one. Nothing's worth this much aggravation.
I'm now into my second G-Shock watch. I spent the money and bought a solar/atomic g-shock. I wanted the analog with digital time feature and with this watch, the two would never sync. After three repair attempts, Casio junked it out and Casio let me pick a second watch. This one synced the digital and analog, but I wore it in the shower, (which on the back of the watch says "water resistant to 20 bars"), and a mist developed behind the glass. I called Casio and they said that this was "normal" and would go away and that I would be able to use it in the water. The next weekend I wore in a lake for 20 minutes. The watch developed droplets of water underneath the glass and the watch stopped working completely.
I've had this watch three years. I only wear it on the weekends, because I don't want it ruined at work, (for which I purchased a cheap $20 casio watch), and I have only submerged it twice in those three years. Casio had me send it to Time Machine in CA and now Time Machine wants me to pay $145 to repair the "O-Ring". That is nearly what I paid for the watch. I called Casio back and they said that I should negotiate with Time Machine on the repair cost.
I told them that this isn't right, that this "tough g-shock" that is very well taken care of crashes after two times in the water, when it is rated for shallow water use? Why would I spend $130-$150 on a watch to only have it last 3 years? I never disassembled the watch and never used solvents on it. I used a Q-Tip dipped in warm water to clean the band. The customer service manager said he was going to call Time Machine to find out what they found and then call me back. That was this morning at 8 AM CST-07/18/17. We will see if they do the right thing.
My Name is Mr. **. On the 30th October 2016 I have purchase the Casio-G watch Dial-White, Belt-Steel, Model No. - A-869 from The Timex Store (Virar - West). But then within a month I have given for the repairing and 2nd time I given on 17th of May 2017 but still they have not given me the delivery only gives the reasons that there is no part in the company and on 14th they have told me that they have done the delivery but there was the problem in the watch therefore they have send the watch in the company. What is the 3rd class service by the Casio Company. I have contact on 9324619880 Casio service center but they don't give the response so I need my Watch within till sat 17th June.
This is the 3rd Casio watch I bought, and it has the same problem all the time. Date always falls behind 1 day, no matter how “new” the battery is! Unacceptable. I will not be buying a Casio watch anytime soon.
Whatever you do, do not purchase the sports watch with the plastic wristband. I purchased three so far and each one of them the wristband broke. Granted it is an inexpensive watch but then I'm a senior citizen and only use it for fishing on my boat. The plastic band breaks on the hasp side and two fell off the boat into the water. So I just bought another replacement (both times). The current watch band broke again but this time I was able to save the watch. Called Casio told them about it basically said the band is not warranted and that's that! Told them to send me a posted paid envelope and I would send it back to them. AGAIN they won't do anything to help. I will never buy another Casio product and suggest you don't either.
GShock Watch has been sent to Casio on 3 different occasions in 18 months of ownership. At request of refund or replace they repaired and still awaiting return. After numerous emails allegedly considering replacement but will not discuss it via email until repaired watch is received. Poor customer service, unresponsive and doing what they want on my dollar - which is now theirs - again!
For the second time I bought a Casio Wave Ceptor. Both watches lost their ability to sync with the atomic clock after 1 to 2 year of use. With intervals of days or weeks, the watch is back to 1/1/2005. With the first watch, I replaced the battery but this made no difference. I have had it with Casio watches. I probably go for a Timex and will do the synchronizing from an atomic wall clock by hand.
I have purchased 2 watches. After a matter of months both of them are inefficient at keeping the correct time. I need an accurate watch for my work. They both work on the time signal method - or at least they are supposed to. I understand neither of them can be repaired. I will never buy another Casio watch & will advise others not to either.
I've owned a Casio Rosegold Vintage Digital watch for 4 years now and never once have I needed to replace the battery. I use it as an everyday watch as it is sturdy and waterproof. Not that I work with or in water, but at least I don't worry of it getting wet when it rains or it gets wet when I wash my hands. I like that it doesn't tarnish. I can also easily adjust it to fit my wrist depending on the status of my weight gain/loss. Except for a few scratches, my Casio watch is working like new.
I bought the Casio Women's Diver Watch, white strap, with multi-colored numerals last year. It was love at first sight. I absolutely love that it's white with multicolored numerals. Cute and I bought it at a very affordable price. However, after some time some part of the watch band has turned into an off white yellowish color and does not look as appealing anymore. The loop of the watch band also broke and there is now a tear in the band itself. I was not careless at all and have not worn the watch daily so that was disappointing but I hope I could get a new band for this watch cause I remain in love with its design.
A little after January 24th (Christmas and birthday gift), my fiance took me to Dillard's to purchase a Baby-G for my Christmas/B-Day gift that I was dying to get. After purchasing the watch, I pushed the display light to see the face info. The light is a dark yellow color and sits right on top of the displayed time and due to this you can not see any of the texted info on the face of the watch, not even the hands. Because I purchased this watch in a well-lit store I could not tell of this upsetting display at that time.
Trust me, I have been dying to sport this watch at work (radiology technician), so this complaint is a hard one to write. After you spend over a hundred on a watch you expect to be able to see the face when you cut the display light on! I love my watch and want to keep it. I just pray when I contact Casio I hope they offer to put in a white colored light and in a spot where you can see the face info. I will be updating you all on the response ASAP. Most companies want their customers to come back and buy more of their products so they try to make their experience one of the best ones possible, we will see if this is true with Casio. If they do help with these issues we are going back to purchase my fiance one.
Two years ago I purchased a waveceptor Casio that had a digital and an analog time display. Within a few months the analog display jumped off by two minutes+. I tolerated this for a while then purchased one with only digital display. Within a month, the watch reset itself to 1/1/2005 and an incorrect time. I set it on a shelf until I could return it. After a week or so it reset itself to the correct date and time. This only lasted for a few days until it lost its mind again and thought that it was 1/1/2005 again. I returned it to the factory repair facility only to be told that it was out of warranty and would not be fixed. TWO CASIO WATCHES = TWO PIECES OF JUNK. Do not even consider purchasing one.
Purchased Casio model A414 from Lifestyle City centre Rohini, Delhi 84 on 24/8/14. This was not used regularly. In January 15 it was noticed that it intermittently stop & start. Due to this, my son, student of 12th standard not used this. On enquiry from casio, it was informed to send the watch to okhla for rectification. While visiting to Lifestyle, I insist that I had purchased the watch from them. Hence, they have to get the watch rectified along with intimating the defect report.
Today 28.6.15, I was surprised to note that module was replaced by Casio. I insisted them to replaced the piece because it had manufacturing defect from day one but they refused. After spending so much money, I am not getting the international quality. I am repented that why I had not purchased the Titan, Timex etc. Purchasing of Casio watches are purely wasting money as after sale service is very poor and Lifestyle also not helping in customers complaint resolution.
Several years ago I was given a gift certificate to Kohl's with which I happily purchased a Casio Scuba Divers style watch exactly like the one enclosed with this letter. I owned it for a few months before it stopped working. I returned it and Kohl's agreed to replace it with this watch. Eight month later, this watch quit, so I had the battery replaced and it still didn't work. I suspected that water had entered the case and ruined the electronics. The only water that the 270-1, AMW-3210R Scuba-Style-Water-Resist-to-100 meter watch experienced was from washing my hands in a men's room sink.
Their product is inferior, over-priced, apparently poorly manufactured and defective. I am disappointed with the performance of the enclosed watch because I've had Casio watches decades ago that gave long service and great performance. I sent them the piece of Chinese junk for their Hall of Shame. I pray that the quality of the recent products have improved for their business and customers' sake. If it has, I will never know.
I bought an Casio edifice watch, supposed to be a "top end." Within a week the band started to lose color. Complaints to the vendor and casio only fell on deaf ears. A rep from Casio watches even cc'ed me in an email, by accident, that I as a customer, was "bitter and ignorant." The vendor then was able to get a new watch and the band did the same thing. Buyer beware -- $300 watch with a .50 band. I am not ignorant but, bitter, hell yes!
I bought a Casio ProTrek series watch from CT Pundole Paud, Pune and it started giving me trouble after few months only. It goes dead. I gave it for repair for second time and yet to receive it. CT Pundole's management is pathetic.
I am an Angolan citizen, resident in Luanda. I bought a Casio watch in Lisbon, Portugal in December 2011. The shop attendant told me that the representative for Casio watches In Angola was a company called Sistec, located in Luanda, the Capital for Angola. My watch was not performing well and I took it to Sistec Casio representative for Angola, where I was told that they only repair watches sold by their shop!
After my insistence and when I told them that I was going to write to Casio International, they fixed the problem as a favor. But they insisted that next time, they would not do it because Sistec management gave them strict orders not to accept repair watches not sold by them, no matter if the watches are original Casio. My questions are: Is Sistec really Casio representative for Angola? Is their policy in line with Casio policies?
The face surface of my Casio module no. 2747 watch scratches very easily, with barely a touch and it scratches. Is there any way of treating the surface to harden it and/or reduce the effect of the scratches? My first Casio digital watch I bought in England in 1976, the digital covering surface was very tough and it took a lot of abuse. I loved that watch and it finally stopped working in 2009.
I purchased the product on 12/30/2009 in Taiwan with global warranty, and I filed a repair request to Casio America in January due to the moisture inside of the watch (should be water-proof to 100m). The product was returned to me today (5/13/2010) with the product disassembled in pieces. Under global warranty, Casio America should exhaust every effort to have the product repaired or replaced.
However, despite of trying to fulfill their commitment, they withhold the product for almost three months, did absolutely nothing, and didn't even have the courtesy to at least reassemble the product before returning. Casio America not only didn't repair the product but also return the product in the worst condition then before the repair.
About 7 weeks I purchased a Casio gold colored analog watch. It stopped working and I sent it to Casio for repair. After a week I was contacted that the watch cannot be fixed and they cannot replace it.
Casio Watch Company Information
- Company Name: