Casio Watch

Short version... After almost a decade of being a G-Shock customer I'm switching over to Garmin. The simple reason for this is that the cost of replacement parts have become outrageously expensive. Casio also no longer sells parts directly to the public. Instead you need to send your watch to a repair center to further get financially reamed post purchase. I considered purchasing the G-squad solar, but after considering the cost of parts, specifically the bands and bezel of which the cost cost of parts equates to roughly between 15 and 20% of the purchase price of the watch, I just had enough of being violated without the curtesy of lube. My first g-shock had a new bands and bezel replacement price tag of 40% on the purchase price of the watch. Seriously! I thought I bought in my opinion an exceptional piece of tech, not ridiculously expensive plastic.

I bought a Gshock from Casio. When the watch arrived I tried several times to see the numbers but could not because the numbers were a dark white on a all black watch. The light would only stay on for a second. I contacted customer service and they said they would refund me but I had to pay for the return. I informed them I should not have to pay for the return because they of the false advertisement. They do not stand behind their product. DO NOT BUY.

I e-mailed them and told them my story that my son bought the watch a couple years ago and downloaded the instructions, the app, and have the instructions, no matter what you do the time can not be set. Asked about cleaning, reply was soap and water. It feels like they just don't care.

I sent in my Casio Pro Trek WSD-F20BU Smart Watch in for Repairs. I registered it on their site. I received an extended warranty. I mailed it to their New Jersey repair center. They told me I would need the original receipt. Which I lost. That was my fault. Completely understandable. Anyways, I mailed it in the 25th of January. They received it the 27th. They did not even bother to look at my watch till February 28th. They gave me a estimate bill of $287. I paid them. They gladly took my money. I e-mailed them 3 times. I wanted to know when it would be fixed. No reply. Then on the 9th of March. They sent me a e-mail. Saying, "Your watch is being repaired. But the part to repair the watch is on back order from Japan." Unbelievable.

The Casio 5445 GST-S100G watch is a nightmare. I purchased it 12/19. Couldn't/set/it. Sent/in for/repair. Returned/but still unsettable. It is a $300 piece of enigma. Perhaps a MIT degree would help.

Updated on 10/10/2019: I bought two G-Shocks from this company about three months ago at the cost of more than a $1000.00, a few months later one stopped working and the other one I have not heard about since I gave that to someone as a present! So I called last week to see what what I have to with this piece of ** and after getting thrown to various phone numbers, I was told to send it to their repair service in Dover, NJ. 10 days later I had not heard from them even though the item was delivered to them Oct.4th, 2019. So today I called to find out what's happening and I ended up with a women who was in no mood to do anything and kept giving me stories about where the is and who I should call! I found their service personnel ill informed, uninterested and having a "take it or leave it" attitude. I asked to be connected to the person in charge, and was told they don't who it is. This is either a pathetically run company, or how they do things in JAPAN!

I've always loved the idea behind the so called ultra-durable G-SHOCK watches! I requested a GA1000-1A for Christmas, about 2-3 years ago and was very happy when I received it. I have worn this watch almost every day of my life since then, only taking it off to shower. A few days ago, my heart broke. A few days ago, the first very cold day here in New York, I came in from the outside and noticed the INSIDE of my G-SHOCK face was now totally covered with water condensation. The face is almost unreadable because of the tiny dew like, water droplets inside of the face.

I ordered a watch through a jewelry store. Casio was tx'd. Watch was available. Order placed and paid for. 2 wks later Casio says order cannot be fulfilled because the watch is sold out. I contacted Casio via email. They were dismissive about the whole matter.

The women's Casio digital watch which I have used for 30 years is great but the resin black watch facing is defective. I have 7 broken watches at home. The end that holds the pin consistently breaks off in less than a year. The silver and gold colored ones seem to last. I have 3 that have held up. I love the watch because it is small for a woman and has many nice features, chronos, alarm, hourly alarm. Don't buy the black resin one, it is not sturdy. Contacted the company and asked if they could give me two gold or silver in exchange for the 7 broken ones but they refused. Customer service is not personalized.

I have purchased Casio watches for nearly 50 years. I have yet had any type of failure. The watch band usually needs to be replaced once or twice as the watch lasts for many, many years. If I buy a new one it is because I got tired of looking at the old one. After I retire a Casio it usually continues to run for several more years after retirement.