Casio Watch Reviews & Complaints

Page 2 Reviews 40 - 80

HuiyinPalm Desert, CA

Reviewed May 14, 2010

I purchased the product on 12/30/2009 in Taiwan with global warranty, and I filed a repair request to Casio America in January due to the moisture inside of the watch (should be water-proof to 100m). The product was returned to me today (5/13/2010) with the product disassembled in pieces. Under global warranty, Casio America should exhaust every effort to have the product repaired or replaced.

However, despite of trying to fulfill their commitment, they withhold the product for almost three months, did absolutely nothing, and didn't even have the courtesy to at least reassemble the product before returning. Casio America not only didn't repair the product but also return the product in the worst condition then before the repair.

Thanks for your vote!

MichaelHawthorne, CA

Reviewed March 20, 2009

About 7 weeks I purchased a Casio gold colored analog watch. It stopped working and I sent it to Casio for repair. After a week I was contacted that the watch cannot be fixed and they cannot replace it.

They made a very fair offer to replace the watch of similar value. The problem is that they do not manufacture a watch that resembles the purchased watch in both color and features. So now I am forced to take make a choice of a watch that I did not want nor would I purchase. I requested that they send me my $136 back to me, however they would not do that because I did not purchase the watch directly from Casio.

Thanks for your vote!

MarkHarrison, TN

Reviewed Jan. 20, 2009

I sent in a casio atomic watch in to have the band repaired. It was not able to be repaired by a local watch repairman at a jewler. I paid a little over $40 for the watch new. The repair cost is over $30 just to repair a broke band and they want me to pay for shipping also. I didnt ask them to pay me for my shipping cost. Anyway I told them just to ship it back to be broke.

Thanks for your vote!

Dr.Richmond, KY

Reviewed Jan. 11, 2007

The Casio G-Shock solar-powered watch is the worst excuse for a watch I have ever seen. Attempting to keep the watch powered is ridiculous, and the result is the watch will run out of power frequently. For example, I'm teaching class and in the middle of it there goes the watch...it's now a blank screen...and this happens over and over. Does the Timex Ironman ever do the same? The answer would be a resounding no.

Thanks for your vote!

FrankKenna, WV

Reviewed July 20, 2006

Bought a Casio WaveCeptor wristwatch. The case broke after 6 months, at the point where the pin connects to the case. The case is specifically excluded from the warranty. I am an office worker and don't abuse my watches. I believe that the broken case is due to a design and/or manufacturing defect. I plan to go out and buy a good old reliable Timex now.

Thanks for your vote!

LeeSan Pedro, CA

Reviewed April 26, 2006

I purchased an LW200 watch for my 10 year son for Christmas 2005. The watch touts a 10 year battery lifetime. 6 months later the battery died. I went to a jewelry store to replace the battery. The cost of replacing the battery was $16.00. 1 month later the battery died again. I contacted Casio and explained the situation. I was told without a receipt they would not repair the watch under its warranty unless I notarized letter stating when and where I purchased the watch along with a letter stating the problem.

I explained it was purchased for Christmas and given to my son as a gift. I also explained the cost of creating a letter to be notarized, getting the letter notarized, creating the letter explaining the problem and steps taken, and finally mailing in the watch with all this outweighs the cost of the watch.

No matter how I explained this, Casio would not honor its warranty.

The day before this contact was made, I went to the store where I purchased the watch originally and found the ownership has changed. The new owner would not assist as "I didn't sell the watch to you" was stated to me. He then gave me Casio's information. When I returned home my son asked about the watch and very disappointed to find I could not get the watch fixed and that I needed to send to Casio for repair.

For as large a company Casio is, I think their warranty requirements suck!

Thanks for your vote!

Casio Watch Reviews

About Casio Watch

Casio Watch Reviews

Casio Watch Company Information