Rocket LawyerConsumerAffairs Unaccredited Brand
Rocket Lawyer provides affordable legal needs and advice for individuals and businesses. Their qualified attorneys and secure portal make it easy to create customized documents with step-by-step instruction, ask for advice, research and collaborate. Rocket Lawyer has helped over 20 million people access legal services free from expensive fees with discounted representation.
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On May 18 I submitted one question and was charged $49 which I agreed to. This was a one time fee to answer one question. It is now June 13th and I still have not received an answer. I have written multiple emails - most receive a response that shows the email was not read. The one person who did seem to read the email did not offer any solution. Very disappointing, to say the least.
After much research, I decided to buy a premium membership with Rocket Lawyer. Under the section of their website that details what services you will receive for the price of your premium membership, in the frequently asked questions section, you will find the following information: "What can I do with my membership? You get free access to all of RocketLawyer's documents and legal Q&A. This means you can ask a lawyer all the questions you want."
After posing my question I wanted to know how long the response time usually is. I attempted to use the chat feature but it doesn't work, so I contacted them by phone. The first rep I spoke with seemed totally uninformed and said that I should get a response within 48 hrs then she mentioned that I am only allowed 2 questions per month, not counting any follow up questions I may have about my initial question. She informed me that although I can ask follow up questions, the attorneys may not respond after one or two questions. I ended the call and tried another rep to see if maybe I could get a more optimistic response.
The second rep, although very nice, had no idea where I was getting my information about asking unlimited questions, but after some navigating, she found the page and agreed that it was misleading and said she would bring it up to her superiors. She confirmed the 2 question limit. I asked where I could find the information about the limit on questions, and she had no idea stating that the website changes frequently and she couldn't find that information. My reasons for feeling mislead should be obvious to anyone who reads this. The rep did change my account to the free 7 day trial and refunded my purchase price. Not sure if I will use the service after the trial ends. This feels very much like an intentional "scam" to get peoples monies. So, buyer beware.
We appreciate your feedback and we're so sorry to hear about this matter! We have recently changed our policy on our Q&As and unfortunately didn't update our FAQ page, which is an error on our end. We definitely didn't intend to be misleading and will update it as soon as we are able to. In the mean time, feel free to utilize the Q&A as much as you'd like during your 7-day Free Trial as a courtesy for this situation. Feel free to email us at email@example.com for help.
I needed help writing a Bill of Sale for a mobile home and had several question. Rocket Lawyer made this very easy. I simply typed in my questions and I had a reply in less than 12 hours. I included their answer in my sale document as instructed and completed the step by step format until the Bill of Sale was completed. I must admit I was a little skeptical of doing everything by email, but it worked great. I would use this service again and would recommend it to anyone needing a professional document.
So glad that you've enjoyed our product and we hope that you'll use us again in the future if you ever need services like ours again! Feel free to email us at firstname.lastname@example.org with any questions or concerns. Thanks so much!
I used them in the past, only the first time was the lawyer attentive. The second and third time, it seems they in purpose give the minimal answer possible so you have to keep asking more questions to at least get an idea of what you need, they treat their knowledge as secret gems. They do not want to disclose unless you hand them your eyes. I paid $50 for two sentences, this guy did not have the courtesy to explain which form goes first, or if it can be done or not depending on the situation, if there are risks associated with it, absolutely nothing. Maybe I can work another 6 hours so they can use 2 minutes to answer a little bit more.
We really appreciate your feedback on this matter, but we're so sorry that you've had this kind of experience with our Attorney Services and would like to make things right! We've sent you a private message via Consumer Affairs to get some account information from you. We hope to hear back from you so we can get this matter resolved!
I paid 50 dollars to get a question answered. They said it was not specific enough, and tried to charge me another 50 to ask the same question since there is no way to revise your old question. Really disappointed.
We greatly apologize that you've had this kind of experience with us and we'd like to make things right. Please respond to the private message sent to you so we can refund your account. Thanks for providing us with this feedback and again, we're so sorry to hear about this!
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Maybe I don't understand how this service works. I have a specific Iowa legal issue which I indicated both on the Ask a Lawyer request form, and clearly in my question. I was hoping to establish a relationship with an Iowa lawyer. However, instead, I got a response from a California lawyer who told me I needed to contact an Iowa lawyer. I mean, no kidding, Sherlock. $49.99 down the drain. Total waste of money.
Thanks so much for helping us resolve this matter and we appreciate your feedback on this! We will do our best to improve our explanation and we hope that you come back if you ever need services like ours in the future. Thanks again, Maura!
I used debit card for 1 week trial. Went to go back to it asked for debit card again. Well I look at online bank statement only to see I was charged twice in just a few weeks and I even emailed them asking them not to double bill me... WHAT A RIP OFF FOR A FEW DOCUMENTS.
So sorry to hear about your experience! We'd like to get this resolved for you as soon as possible. One of our representatives has sent you a private message via Consumer Affairs to get some account information from you in order for us to look up your account. We look forward to hearing from you and again, we apologize for this matter!
I purchased a Power of Attorney document for my elderly mother. When I took it to her bank so I could be added to her account to help with her finances, Bank of America wouldn’t accept it because there was no declaration language on the witness signature page. This should have been an easy fix for Rocket Lawyer, but they refused to fix the flawed document since I had made a one time purchase and not a membership. I thought I was purchasing a complete and legally sufficient document. Instead Rocket Lawyer sold me a document that did not meet minimum requirements under state law. They did not stand behind their product.
We first want to apologize for this situation, and we are more than happy to work with you in getting this resolved to the best of our ability. We have sent you a private message on Consumer Affairs, please respond accordingly so we can assist you with this matter. Thanks so much for your feedback and again, we're very sorry for this situation.
Rough draft needs tweaking. Needed to go back and change a few things and add a name. Could not figure out how to do that without having to start a new document for a new fee. The amend process did not allow for what I was trying to do.
We're sorry to hear about your experience and would like to make things right. We've sent you a direct message here on Consumer Affairs to get some information from you, so we can locate your account and come to a resolution. We look forward to hearing from you and again, we're sorry for this matter.
Binding legal forms at my disposal. I have already recommended this to friends when searching for forms to submit. I simply looked up the type of form needed, printed it out and later had it notarized. It provided me with the legal and binding paperwork needed for my situation. Thank you Rocket Lawyer.
Thanks for taking the time to leave us a review and we're pleased to know that our product was able to help you out! Feel free to send an email to email@example.com with any questions or concerns.
We needed a quick and simple Service Contract. I was planning on typing one myself by compiling info from a web search. Rocket Lawyer came up and it seemed easy to use. It was. We got an awesome easy to read straightforward contract that was comprehensive & quick to customize.
We greatly appreciate your review and we're so glad that you've enjoyed our product! Please feel free to email us at firstname.lastname@example.org with any questions or concerns, thanks!
Using Rocket Lawyer for doing property transfer that is a simple one, (no liens, or mortgage) will save buyer/seller $1000's of dollars on this type transaction!! Do the form, print it, go to your local notary with photo ID's for both parties, have him verify/stamps the forms, then take all this paperwork to the courthouse recorder of deeds and the new owner will have a new deed within a week!! Done deal, it is that simple, no expensive lawyer fees!!
We're so glad that our services were able to assist you and we hope that you'll return in the future if you ever need us again! If you have any questions or concerns at this time, please send an email to email@example.com. Thanks, Mark!
I didn't really need the service. It was easy to cancel thanks, I found the process to use easy and was quick to find on the web so I could use the service right away. It was ironclad to be specific and procession and legal so that made it an easy choice.
Thanks for taking the time to share your experience with us and we greatly appreciate it! If you have any questions or concerns at this time, please send an email to firstname.lastname@example.org. Thanks again!
Thank you for the most practical service. Need it when one is in need of legal documents. It was easy to download, very easy to edit and twice as easy to copy it. I appreciate wholeheartedly for the great service Rocket Lawyer's website provides.
We want to thank you for leaving us a review and we're so glad that you've enjoyed what we have to offer here at Rocket Lawyer! If you have any questions or concerns at this time, please feel free to email us at email@example.com. Thanks again!
I was just sent a bill from the state for $520 for a 2017 Certificate of Annual Registration, even though the business did not start until 2018. Here's the full story: I wanted to start a business in PA beginning 1/1/2018. Once you apply to have the LLC formed, then you are able to apply for a TIN, insurance, etc. So on 12/21/2017, I filled out all requested info on the Rocket Lawyer site to start the LLC and was never asked when the start date of the business would be. I even rechecked today on the RL website and that question is never asked!
Apparently, that question IS asked on Question 4 of the State Certificate of Organization Form DSCB-15-8821 which RL fills out, and RL checked off a box that started the company immediately, not the other box which could have started the company on 1/1/2018 but never asked me! I did not expect RL to provide legal advice, but I did not expect them to NOT ask me a question on a form that they must fill out. Especially since it was 10 days before the end of the year! I will have this fee annually, but obviously, I should not have it for 2017. After hours on the phone, I have learned there is no process for reversing this fee with the Department of State, the Dept. of Revenue, etc. which RL had directed me to do.
Rocket Lawyer claims that, even though the process is usually completed online, it was MY responsibility to CALL to let them know the start date! But that is precisely why I used them, to make it easier to fill out all the forms, etc. I did not know there was a place on the form to provide that information, or that it mattered if it was not asked. Other questions arose where I spoke to a RL representative, but this topic never came up because I did not know it was even an issue! RL refuses to be held accountable because the taped calls never brought up the start date of the company!
This obviously is not the first time dealing with this problem, but their response appears to embody the legal fear of once you agree to be held responsible, others will expect the same thing, so don't ever admit fault. RL works with all states, each of which have different forms, and I am sure PA is not the only one to ask for the start date of the company. Once I had indicated the state at the beginning of the process, I put my trust in RL that they would ask me all pertinent questions to be able to fill out the form for me. What a mistake!
They are trying to put the onus on ME for their ASSUMING the answer to a question asked on a form. After they flatly refused to acknowledge any responsibility three times (I kept hearing a monotone voice say, "I understand your frustration, but there is nothing we can do."), I called RL back to propose that they pay half of the fee, even though I truly believe they are fully responsible. After the typical "they are in a meeting and cannot speak with you", they jumped on this offer, but only if I were to write them a letter stating my offer, as if that means I am somehow accepting responsibility and this is the last they will hear from me.
So although they are paying only half, I think it would have been a wiser business decision, as well as ethical decision, for RL to have paid the entire thing and then fix the website to actually ask the question. A mere $260 more would have generated positive feelings, and saved me all the time it took to challenge this. Apparently this narrow thinking attitude is in line with the meager $12/hour paid to many of their employees. Next time I will try Legal Zoom, which immediately asks when the company will be formed!
We greatly apologize for the misunderstanding regarding this matter and have fully refunded all charges, in hopes of rectifying your less than ideal customer experience that we strive to provide customers with as much as we're able to. We will take your feedback and do our best to improve.Thank you for being a Rocket Lawyer customer and best of luck to your new business in the coming years.
Will and My Affidavit of Small Estate - Easy enough to fill out. Appreciate the checklist. Just found out my husband did not make anyone a beneficiary on two checking accounts he had that totaled $2000. Did some calling and it was going to cost almost a fourth of that to hire a lawyer to handle this for me. I will know how good this is after I get it notarized and file it.
We just wanted to thank you for leaving us a review and we appreciate it! If you need any assistance, please email us at firstname.lastname@example.org or give us a call at 877-881-0947 (M-F, 6am-6pm PT).
Had to get a receipt from some manual labor done at my home and this was the solution, Thanks! I will definitely use Rocket Lawyer again for all other needs. I would recommend this and every service they offer to everyone!
We sincerely appreciate you taking the time to share your experience about us and we hope that you'll come back if you ever need our services in the future! Please feel free to email us at email@example.com with any questions or concerns, thanks!
The representative that assisted me was very concise and informative. He was very knowledgeable and explained things very well. He also walked me through some steps of navigating the web page. Very professional.This is my first time utilizing this service and so far I have been well pleased. If in the future I need legal assistance I will utilize this service.
Thank you very much for sharing your experience. We work hard to make our customers feel satisfied with our products/services and we're happy to see that you feel you were in good hands. Please let us know if there is anything else we can do to help by emailing us at firstname.lastname@example.org. Thanks again, Reginald!
This was a very easy experience and while there were some concerns with the format once you are able to fully modify the document without the questionnaire, it alleviates all of those issues. I will definitely be a customer that uses this product again, just not right now as it is not cost effective for my business.
We're glad that you've enjoyed our service and we greatly appreciate your review! If you have any questions or concerns at this time, please don't hesitate to send an email to email@example.com for assistance. Thanks!
Documents were easy to access, payment with PayPal was not so easy. Did not need the documents after all, so canceled my free trial yesterday. Overall a good experience. Will certainly consider using again if I need legal documents in the future.
Thanks for taking the time to share your experience and we're glad that you've enjoyed our service, but we're sorry that there were issues via Paypal. If you have any questions or concerns, please send an email to firstname.lastname@example.org. Thanks again, Linda.
I needed help doing some forms... like a letter of resignation, which I did receive. Paid the $20.00... Was hoping to get assistance on a resume, but not sure what the money I paid for covered?? Sent one email but have had no response. Would really appreciate clarification.
We're so sorry for any confusion, but one of our representatives has reached out to you in hopes of clarifying anything that you need help with. Please respond to the email, or feel free to give our customer service a call for immediate assistance at 877-881-0947 (M-F, 6AM-6PM).
I need to download a document and it was very easy and informative as well. Also the electronic signature made my life a lot easier. Good experience. If you need a quick assistant finding legal documents etc please give them a try. I recommend. Thank you!
Thanks for sharing your experience and we're pleased to know that your experience with us was such a positive one! If you have any questions or concerns at this time, please send an email to email@example.com.
Rocket provided me with information during my trial and they communicated with me and allowed me to cancel my trial for the fact that I discovered but I did not need the documents. I will definitely use them if I need any legal documents going forward.
Thanks for leaving us a review and we're delighted to know that you've enjoyed your experience with us! If you have general questions or concerns at this time, please feel free to send an email to firstname.lastname@example.org.
Very useful! The Rocket Lawyer tool just asked some key questions that allowed the basic details to be filled in (similar to TurboTax). Then the product provided the boilerplate language for a basic contract. And the contract was editable if advanced language is needed. Then it allows for printing in Word or PDF Format! Or it can be signed online.
We're pleased to hear that your experience with our product was such a positive one and we appreciate your feedback! Please feel free to send an email to email@example.com with any questions or concerns, thanks!
I needed a one time rental agreement. Rocket Lawyer provided exactly what I needed. It was very convenient and easy to complete. I took advantage of the free trial period so it did not cost me anything. Thanks Rocket Lawyer Very Much.
We greatly appreciate you sharing your experience and we're so glad that you've enjoyed our service! Please feel free to send an email to firstname.lastname@example.org with any questions or concerns. Thanks!
The site was easy to use and I had a Bill of Sale created in minutes. Would be nice if you could try the service out without adding a credit card. I will definitely use this service again and would be willing to pay if I had legal questions.
Thanks for taking the time to share your experience and we're really glad that you've enjoyed our product. We do require card information to being the 7-Day Free Trial, but so long as the membership is cancelled within the Trial period, there is charge whatsoever. If you have any questions or concerns at this time, please send an email to email@example.com. Thanks!
I made a will with you in 2013. Things change so I made a new one in Feb 2018. I have told a bunch of people about this site. Because you have more than just wills. POA, and bill of sale. People are very interested.
Thanks for spreading the word regarding Rocket Lawyer and we sincerely appreciate you sharing your experience with us! Feel free to send an email to firstname.lastname@example.org with any questions or concerns. Thanks again, Linda!
Although I needed an Annulment document, the divorce document was good information. I would need to go to a real lawyer to get what I needed. But I learned a lot from your site so thank you for the trial membership. If there is anything else I need to do to cancel, please let me know. I went through the recommended procedure on this site to cancel.
Thanks for taking the time to leave us a review, we really appreciate it! We checked on the status of your account, and it looks like it has been successfully downgraded (cancelled) already. A downgrade confirmation email has been sent just for you to keep for your records, but please feel free to respond to it with any questions or concerns. Thanks again for your review, Deborah!
It took awhile to figure out what I needed. It was easy to follow and was helpful as this is my first-ever business adventure. I was not aware of even how to start let alone what to include in the agreement. Was very surprised it was so easy. Thank you for being there.
We greatly appreciate your review and we're so glad that you've enjoyed our service! If you have any questions or concerns, please feel free to send an email to email@example.com. Thanks!
I am 88 years old, and needed a form to give my son control over my finances and physical space without being responsible for my debts. Your durable Power of Attorney and the questions to personalize it will do that. I am grateful for the help and have already recommended you to others. My son promised he would not sell all my furniture while I was off shopping.
Thanks for sharing your experience with us and we're so glad that you've enjoyed our product! If you have general questions or concerns at this time, please feel free to send an email to firstname.lastname@example.org. Thanks again, Diane.
Rocket Lawyer expert review by ConsumerAffairs
Online platform Rocket Lawyer helps consumers create legal documents and/or find an attorney. Consumers can sign up for a monthly membership or purchase some services on an a la carte basis. The company was founded in 2008, is headquartered in California and has technical and financial backing from tech giants like Google.
Free trial: Interested consumers can sign up for a free one-week trial. They can use the services during that week and then cancel if the service does not meet their needs.
Legal documents: Both members and non-members can create a wide variety of legal documents on the Rocket Lawyer website. Members receive these documents for free, and non-members can purchase them for a small free. All documents are specifically designed for the consumer’s state of residence.
Consumer education: All consumers can access the Legal Help and Information section of Rocket Lawyer’s website for free. The articles on this section of the website provide detailed yet easy to understand information on topics like estate planning, divorce and debt collection, just to name a few.
Online legal assistance: Members with legal questions can ask a questions on the company’s website and then be matched with a Rocket Lawyer On Call® attorney who will quickly answer their question.
Discounted rates: Members with more complicated questions that cannot be answered online can work with a designated Rocket Lawyer On Call® attorney for 40 percent less than their standard hourly rate or 10 percent off a flat fee service.
Best for: Rocket Lawyer is best for those looking for a quick and convenient way to create binding legal documents.
Rocket Lawyer Company Information
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