Rocket Lawyer provides affordable legal needs and advice for individuals and businesses. Their qualified attorneys and secure portal make it easy to create customized documents with step-by-step instruction, ask for advice, research and collaborate. Rocket Lawyer has helped over 20 million people access legal services free from expensive fees with discounted representation.
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Thanks so much for your review, we're so glad to hear that you've had such a wonderful experience with one of our representatives! If you have any questions or concerns, just send an email to firstname.lastname@example.org. Have a wonderful day!
We needed a hold-harmless form for a property under construction that needed to be shown to a potential buyer/s. I called a title company and they referred me to you! ~ I found the form we needed, and had to enroll in the membership. My schedule is so busy I forgot to cancel our membership until further notice, until our accountant asked why we had a charge. My bad! I reached out to customer service and they were kind enough to understand our circumstances. I definitely would recommend Rocket Lawyer to any one who would ask. The caveat was that I did not know I had an account, as when I tried to login the same day I created the form, the site did not recognize my email. So I assumed the account membership was not created. So no account # was assigned that I know of. Thank you for your service!
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While I am not a fan that this account was opened in my name using my information and credit card without my permission, it appears to be a problem caused by a family member taking advantage of my information accessibility. The reason for THIS review is to highlight the excellent customer service I experienced while speaking with Karch about this mystery account and the hundreds that I'd been charged from February to October on my credit card. He was able to close the account completely, remove my credit card information from the account, and also put in a request to refund three of the nine months that I had been charged $39.99. In this time of uncertainty and penny pinching, I was very grateful to receive a partial refund with no hassle and the entire call lasted less than 10 minutes. He was friendly and helpful and I am grateful for his assistance in this matter.
We appreciate your review and it's great that one of our representatives was able to get this resolved with you. If you have any questions or concerns, please email us at firstname.lastname@example.org. Thanks!
Rachel, the young lady who assisted me in crediting back a charge I didn’t realize I had made - gave such a positive learning experience to a very technically challenged person (me)!!! She listened to me and valued what I had to say - and participated in teaching me what I did wrong... And did her best to help me out of a precarious bind l... My husband and I are both in our 70’s and are devoid of how an app works once downloaded — in the midst of this darn COVID pandemic- Rachel was the silver lining to what could have been a chastising by my husband for not following directions he had instructed me to do..
We are on fixed incomes and strictly budget for everything we purchase.. That included doctors, food, gas, rent and many other essentials needed on a monthly basis... Wven though we get food stamps it just isn’t enough.. Needless to say my husband became ballistic when he learned I failed to cancel a program he downloaded months ago... I didn’t realize that you have to cancel after so many days —- and 4 months later — charges were still accruing... Rachel was so kind and calmed him down and credited back our money.. She went the extra mile to help us even though she didn’t know us.. All she knew was my derelict character and my husbands anger.. But she calmed him down and made things right — and since she represents your company I thought you should know and to let y’all know — she did y’all proud!
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I am a long term Rocket Lawyer subscriber. I do not use the service very often but I like to know it is there. When I have the need I use it, as I did just now. I would like to give Rocket Lawyer “Two Thumbs Up” for having an easy to use format and for having super helpful Tech support. And btw, Tech support answered me right away when I called. I had an issue today which cleared up as soon as the Tech support person recommended that I use a different browser. And the patience...Tech support did not try to rush me off the line. Instead I was guided through the remainder of my document with plenty of time for me to understand the process. So, I recommend Rocket Lawyer highly!
Thanks for taking the time to leave us a review and we're so glad our customer service was able to assist you! Please don't hesitate to email us at firstname.lastname@example.org with any further questions or concerns. Have a great day!
I logged onto many sites and didn't like them, but when I got into Rocketlawyer.com, OMG the site was very easy to access and apps extremely easy to work with in regard to understanding and processing legal documents. This site offered a free trial run and future membership that I have joined.. I called and actually spoke with Kylee in Customer Service, who was very patience and answered all my questions making my final decision to become a member complete.. I love it when I get a human voice opposed to a robot...
My life through 2016 -2019 has been painfully complicated due to the need to have total right and left hip replacement procedures done, which caused drop foot complications and a longer recovery time. It's 2020 and time to get back into life and mobilty with my new hips... Yes I am cyborg-titanium baby".. Lol and then the plagued COVID-19 viral pandemic hits causing sickness, loss of loved ones and borderline recession caused by poor decision making and beyond from leadership powers to be that have enabled myself as well as many now on fixed income or worst... GOD is trying to unite his people! I believe that, so I continued to stand strong on faith... In researching, the founder Charley Moore, Esq. is to be commended for his initiatives and I thank him so much for accomplishing a site that offers affordable legal help and options, especially during these signs of the time..
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I had a wonderful experience speaking with Ms. J **. She was helpful and explained the different products that are offered through the company. I was going to cancel my membership but after hearing about the benefits I decide to keep and upgrade my membership.
We're really glad to hear that you've had such a positive experience using our service and appreciate your review! Please let us know if you have any questions or concerns by emailing us at firstname.lastname@example.org.
Shyheim ** provided me with exceptional customer service. He was professional, patient, and knowledgeable, he took care of my concern to cancel the monthly recurring billing after I explained my problem of just looking for 1 legal form. He was able to stop the recurring charges and reversed the charge. Thanks!
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Nathan is outstanding. He was able to quickly provide answers to every question I had and help me through my decision process. I would highly recommend working through Nathan if you have needs for contracts or any other legal documents. Five Stars!
Hi there Adam,
We're delighted to hear that you've enjoyed our service and appreciate your review! Please let us know if you have any questions or concerns by emailing us at firstname.lastname@example.org. Have a great day!
We had been using Rocket Lawyer for a few months when they contacted us offering a discount if we signed up annually. They even refunded our most recent month as a courtesy. Great to work with! Nathan was professional, prompt, and easy to talk to.
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Thanks for all of your help. It was a simple call and a painless conversation. I originally called because I no longer needed the form which I inquired about earlier last month. It was easy to obtain and the help was one click away. Thank you.
So glad that you've had a positive experience using our service and thanks so much for your review! Please don't hesitate to email us at firstname.lastname@example.org. With questions or concerns. Thanks again!
Rocket Lawyer author review by Michael Nranian
Online platform Rocket Lawyer helps consumers create legal documents and/or find an attorney. Consumers can sign up for a monthly membership or purchase some services on an a la carte basis. The company was founded in 2008, is headquartered in California and has technical and financial backing from tech giants like Google.
Free trial: Interested consumers can sign up for a free one-week trial. They can use the services during that week and then cancel if the service does not meet their needs.
Legal documents: Both members and non-members can create a wide variety of legal documents on the Rocket Lawyer website. Members receive these documents for free, and non-members can purchase them for a small free. All documents are specifically designed for the consumer’s state of residence.
Consumer education: All consumers can access the Legal Help and Information section of Rocket Lawyer’s website for free. The articles on this section of the website provide detailed yet easy to understand information on topics like estate planning, divorce and debt collection, just to name a few.
Online legal assistance: Members with legal questions can ask a questions on the company’s website and then be matched with a Rocket Lawyer On Call® attorney who will quickly answer their question.
Discounted rates: Members with more complicated questions that cannot be answered online can work with a designated Rocket Lawyer On Call® attorney for 40 percent less than their standard hourly rate or 10 percent off a flat fee service.
Rocket Lawyer Company Information
- Company Name:
- Rocket Lawyer