Rocket Lawyer

I needed to create a power of attorney for my wife because of changes in her mental health and consequent move to a care facility. I accessed the Rocket Lawyer site and filled out and printed the form. This went very smoothly. I only needed this one form so I paid my $5 and then cancelled my Rocket Lawyer service the next day. Somehow the cancellation did not go through and I noticed a monthly billing on my credit card. I called the number on the credit card statement and reached Linda, who is a very pleasant and helpful person. I explained the situation and Linda immediately said she would issue a refund and cancel my account. No hassle whatsoever.

I had a wonderful call from start to finish. It was so remarkable that at the end of the call, I asked the rep (Kylee ** Extension **) if there is any supervisor I could speak with or any survey I could fill out to let her bosses know what a terrific job she did listening to, articulating back, and resolving my issue fully and completely. I worked in customer service for years and I know how rare it is to find someone so competent that the customer starts out upset at the company and ends up delighted and feeling good feelings toward the company. That was the case for me today. I called, upset that I had been charged for services that I was not aware of (and that were not technically possible because we are using another registered agent), and Kylee listened, understood, put me on hold, and came back with a clearly articulated and totally fair and reasonable solution.

I called Rocket Lawyer customer service on 8/18/22 to cancel my 7-day trial because I couldn't justify the $39.99/month expense of having a subscription to legal documents that I would maybe use a couple times a year. My customer service representative, Linda **, listened to my concerns and immediately offered access to a special promotion of a deeply discounted rate of $7/month to retain full access to all the business documents (in addition to all the personal legal documents) and she guaranteed me that the special promotional rate would stay locked for the life of my subscription, which to me was worth investing the $7/month to have access to.

Anthony was very helpful in locating a new attorney for me. He made the process fast and easy, and even let me vent a bit about my experience with the lawyer previously assigned to me. Thanks Anthony :) And, my new Lawyer (James A. **) reached out to me immediately. David **? Not so much. I never received any communication from his office from 8/11 - 8/16. I would recommend an RL rep have a talk with David as his practice did not result in a good experience for me as a new user to Rocket Lawyer. No communication whatsoever. Even when I called, they didn't know who I was or that I had submitted anything to them. I'm sure he's busy, but a quick return email would have been nice.

I expected a little more structure around the experience. Some of this process feels very unpolished. When applying for LLC, I received a phone call from a Rocket Lawyer rep 3x within 1 hour while I was on a conference call, I was not expecting a call and assumed it was urgent. The rep also had no voicemail greeting. It made me spend time to confirm Rocket Lawyer was a reputable business and not a scam/call center. Also, the EIN process was not included in the dashboard and I was not expecting to have that whole process happen via email, and missed the contact attempt. Feels very disjointed. Lastly, reached out for help and assumed to have a chat experience where I could message an agent directly, or something more integrated but instead just got an email form with a very short max char limit. This service feels like it was launched in the early 2000s.

I signed up for their premium membership in Jan 2023 and was a member for 4 months. I cancelled my membership because of their false promises. They promise that as a premium member legal documents will be reviewed by attorneys in 24 hours. I submitted a document for review and the attorney didn't even read the document. I clarified the changes I had made and after that didn't hear back from them. I reached out to customer support who promised that someone will get back to me within 2 days and no one got back even after a week. Multiple mails to them have been ignored. At this point I feel like such a fool having wasted $160 on their subscription plan with nothing in return.

I lost out on $500 because their attorney took over 6 weeks to NOT to file my divorce. I was trying to get it filed in my county but instead, my soon to be ex husband filed faster in his county an hour away. So, now I have to travel there for all court hearings! I ended up firing him and losing $500 out of my retainer. The other attorney they had, would not answer the phone or call back. I tried for 3 weeks. I canceled and they didn’t cared. Just refunded me one month membership fee. Stay away from them if you need a lawyer! Customer service is a joke

My experience with Michael B. needs to be valued as a 5 out of 5 stars. Our first talk on the phone he sold me the Premium Annual and also the Rocket Tax. Because no one showed up for the Tax and the deadline was nearing, I had to make a decision to hire someone else for the Tax return. Michael B. helped me to get a refund for the Tax 2023 purchase. He's always friendly, has patience, and service-focused. Thank you Michael B.! About the Premium Annual: because I've a legal background (international) these docs are really helpful with my LLC. What I've seen from the lawyers... I must admit it's a different approach then in Europe, though the answers could be improved somehow, when you ask a question that's hitting the core.

Talked with Michael ** who was very knowledgeable and extremely professional and helped me greatly in setting up an LLC I was working on. His follow-up with emails was outstanding and I will continue to use Rocket Lawyer for my future legal needs.

Brandy was exceptional. She was extremely patient and knowledgeable regarding your forms. She guided us skillfully and efficiently through the process. Your forms were very straightforward and easy for us (lay people) to follow. Thank you so much Brandy. Great Job!!