Rocket Lawyer

Rocket Lawyer

 4.8/5 (456 reviews)
Rocket Lawyer

Our promise. We provide a buying advantage with verified reviews and unbiased editorial research.

Overall Rating4.8 out of 5
See all 456 reviews

About Rocket Lawyer

Rocket Lawyer provides affordable legal needs and advice for individuals and businesses. Their qualified attorneys and secure portal make it easy to create customized documents with step-by-step instruction, ask for advice, research and collaborate. Rocket Lawyer has helped over 20 million people access legal services free from expensive fees with discounted representation.

Rocket Lawyer Reviews

Top reviews
  • Top reviews
  • Recent
  • Oldest
  • Most helpful
  • Any

A link has directed you to this review. Its location on this page may change next time you visit.

1 featured review
How do I know I can trust these reviews about Rocket Lawyer?
  • 4,244,871 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.
Page 1 Reviews 0 - 5
Verified Reviewer Verified Buyer
Original review: June 5, 2023

I needed to create a power of attorney for my wife because of changes in her mental health and consequent move to a care facility. I accessed the Rocket Lawyer site and filled out and printed the form. This went very smoothly. I only needed this one form so I paid my $5 and then cancelled my Rocket Lawyer service the next day. Somehow the cancellation did not go through and I noticed a monthly billing on my credit card. I called the number on the credit card statement and reached Linda, who is a very pleasant and helpful person. I explained the situation and Linda immediately said she would issue a refund and cancel my account. No hassle whatsoever.

Linda told me I would receive an email confirming the cancellation and issuance of the refund. She went on to explain that the one power of attorney I created will stored on their site and will continue to be available to me in the future. If I need another legal form some time in the future I will certainly consider Rocket Lawyer again. And Linda, by her excellent service and pleasant manner, helped get my day off to a good start, which was a great, free bonus!!

Rocket Lawyer response

Hello Jack,

We're delighted to hear about your positive customer service experience! Have a wonderful day.

Be the first one to find this review helpful

Not sure how to choose?

Get buying tips about Legal Services delivered to your inbox.

    By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

    Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

    Verified Reviewer Verified Buyer
    Original review: Aug. 31, 2022

    I had a wonderful call from start to finish. It was so remarkable that at the end of the call, I asked the rep (Kylee ** Extension **) if there is any supervisor I could speak with or any survey I could fill out to let her bosses know what a terrific job she did listening to, articulating back, and resolving my issue fully and completely. I worked in customer service for years and I know how rare it is to find someone so competent that the customer starts out upset at the company and ends up delighted and feeling good feelings toward the company. That was the case for me today. I called, upset that I had been charged for services that I was not aware of (and that were not technically possible because we are using another registered agent), and Kylee listened, understood, put me on hold, and came back with a clearly articulated and totally fair and reasonable solution.

    This was WAY beyond my expectations and seriously endears me to stay a customer with your company when I could have easily cancelled everything today. Now I will feel happy to recommend Rocket Lawyer to my friends and family and anyone who has a need for your services. You have been excellent, and having a strong customer care representative goes a LONG way. What a breath of fresh air it was to speak to someone who spoke clearly, calmly, cheerfully, professionally, cordially, at a loud enough volume, and who was all around helpful. I offer my most sincere appreciation for Kylee taking my call today and resolving my issue. I simply must let her bosses know what a good experience this was, and I am happy I am a customer.

    Rocket Lawyer response

    Hi Derrick,

    It's awesome to hear you've enjoyed our customer service and appreciate your review! Have a wonderful day.

    Be the first one to find this review helpful
    Verified Reviewer Verified Buyer
    Original review: Aug. 18, 2022

    I called Rocket Lawyer customer service on 8/18/22 to cancel my 7-day trial because I couldn't justify the $39.99/month expense of having a subscription to legal documents that I would maybe use a couple times a year. My customer service representative, Linda **, listened to my concerns and immediately offered access to a special promotion of a deeply discounted rate of $7/month to retain full access to all the business documents (in addition to all the personal legal documents) and she guaranteed me that the special promotional rate would stay locked for the life of my subscription, which to me was worth investing the $7/month to have access to.

    Linda was very cordial and professional, yet also personable and pleasant to work with. I'm happy to provide positive feedback on her performance as she didn't apply pressure to retain my business, but offered an economical solution that made sense for my situation. I will definitely refer others to Rocket Lawyer because of my positive personal experience with your company.

    Rocket Lawyer response

    Hello Steve,

    We're delighted to hear you've enjoyed our customer service and appreciate your review! Thanks so much.

    Be the first one to find this review helpful
    Verified Reviewer Verified Buyer
    Original review: Aug. 16, 2022

    Anthony was very helpful in locating a new attorney for me. He made the process fast and easy, and even let me vent a bit about my experience with the lawyer previously assigned to me. Thanks Anthony :) And, my new Lawyer (James A. **) reached out to me immediately. David **? Not so much. I never received any communication from his office from 8/11 - 8/16. I would recommend an RL rep have a talk with David as his practice did not result in a good experience for me as a new user to Rocket Lawyer. No communication whatsoever. Even when I called, they didn't know who I was or that I had submitted anything to them. I'm sure he's busy, but a quick return email would have been nice.

    Rocket Lawyer response

    Hello Gregory,

    We appreciate your feedback regarding your customer experience and apologize for any issues! Please let us know if you have any questions or concerns at this time by emailing Thanks!

    Be the first one to find this review helpful
    Verified Reviewer Verified Buyer
    Original review: Aug. 14, 2022

    I expected a little more structure around the experience. Some of this process feels very unpolished. When applying for LLC, I received a phone call from a Rocket Lawyer rep 3x within 1 hour while I was on a conference call, I was not expecting a call and assumed it was urgent. The rep also had no voicemail greeting. It made me spend time to confirm Rocket Lawyer was a reputable business and not a scam/call center. Also, the EIN process was not included in the dashboard and I was not expecting to have that whole process happen via email, and missed the contact attempt. Feels very disjointed. Lastly, reached out for help and assumed to have a chat experience where I could message an agent directly, or something more integrated but instead just got an email form with a very short max char limit. This service feels like it was launched in the early 2000s.

    Rocket Lawyer response

    Hello Shea,

    We sincerely appreciate your feedback regarding your experience, but we're so sorry to hear about your experience! If you still need any assistance at this time, please email Thank you.

    Be the first one to find this review helpful
    Verified Reviewer Verified Buyer
    Original review: May 27, 2023

    I signed up for their premium membership in Jan 2023 and was a member for 4 months. I cancelled my membership because of their false promises. They promise that as a premium member legal documents will be reviewed by attorneys in 24 hours. I submitted a document for review and the attorney didn't even read the document. I clarified the changes I had made and after that didn't hear back from them. I reached out to customer support who promised that someone will get back to me within 2 days and no one got back even after a week. Multiple mails to them have been ignored. At this point I feel like such a fool having wasted $160 on their subscription plan with nothing in return.

    Rocket Lawyer response

    Hey Tarun,

    We sincerely apologize for this situation. We've ensured that your membership was canceled to stop further billing and a fully refund has been provided. Please let us know if you have any further questions or concerns by responding to the refund confirmation.

    Be the first one to find this review helpful
    Verified Reviewer
    Original review: May 16, 2023

    I lost out on $500 because their attorney took over 6 weeks to NOT to file my divorce. I was trying to get it filed in my county but instead, my soon to be ex husband filed faster in his county an hour away. So, now I have to travel there for all court hearings! I ended up firing him and losing $500 out of my retainer. The other attorney they had, would not answer the phone or call back. I tried for 3 weeks. I canceled and they didn’t cared. Just refunded me one month membership fee. Stay away from them if you need a lawyer! Customer service is a joke

    Rocket Lawyer response

    Hello Shelly,

    We're sincerely sorry to hear about your experience and would like to do our best to make things right. We have provided your account with a full refund for the three months of charges for the monthly membership, but please allow 7-10 business days for the refunds to process. Please let us know if we can assist you any further by responding to the refund confirmation.

    Be the first one to find this review helpful
    Verified Reviewer Verified Buyer
    Original review: April 20, 2023

    My experience with Michael B. needs to be valued as a 5 out of 5 stars. Our first talk on the phone he sold me the Premium Annual and also the Rocket Tax. Because no one showed up for the Tax and the deadline was nearing, I had to make a decision to hire someone else for the Tax return. Michael B. helped me to get a refund for the Tax 2023 purchase. He's always friendly, has patience, and service-focused. Thank you Michael B.! About the Premium Annual: because I've a legal background (international) these docs are really helpful with my LLC. What I've seen from the lawyers... I must admit it's a different approach then in Europe, though the answers could be improved somehow, when you ask a question that's hitting the core.

    Rocket Lawyer response

    Hi Cornelia,

    We're glad that you've had a positive experience with our service and appreciate your review! Take care.

    Be the first one to find this review helpful
    Verified Reviewer Verified Buyer
    Original review: April 19, 2023

    Talked with Michael ** who was very knowledgeable and extremely professional and helped me greatly in setting up an LLC I was working on. His follow-up with emails was outstanding and I will continue to use Rocket Lawyer for my future legal needs.

    Rocket Lawyer response

    Hello Dale,

    We're so glad that your experience with our customer service was a positive one and appreciate your review! Take care.

    Be the first one to find this review helpful
    Verified Reviewer Verified Buyer
    Original review: April 11, 2023

    Brandy was exceptional. She was extremely patient and knowledgeable regarding your forms. She guided us skillfully and efficiently through the process. Your forms were very straightforward and easy for us (lay people) to follow. Thank you so much Brandy. Great Job!!

    Rocket Lawyer response

    Hello Alvin,

    We are so glad that your customer service experience was a positive one and appreciate your review! Have a wonderful day.

    Be the first one to find this review helpful
    Loading more reviews...

    Rocket Lawyer author review by Michael Nranian

    Online platform Rocket Lawyer helps consumers create legal documents and/or find an attorney. Consumers can sign up for a monthly membership or purchase some services on an a la carte basis. The company was founded in 2008, is headquartered in California and has technical and financial backing from tech giants like Google.

    • Free trial: Interested consumers can sign up for a free one-week trial. They can use the services during that week and then cancel if the service does not meet their needs.

    • Legal documents: Both members and non-members can create a wide variety of legal documents on the Rocket Lawyer website. Members receive these documents for free, and non-members can purchase them for a small free. All documents are specifically designed for the consumer’s state of residence.

    • Consumer education: All consumers can access the Legal Help and Information section of Rocket Lawyer’s website for free. The articles on this section of the website provide detailed yet easy to understand information on topics like estate planning, divorce and debt collection, just to name a few.

    • Online legal assistance: Members with legal questions can ask a questions on the company’s website and then be matched with a Rocket Lawyer On Call® attorney who will quickly answer their question.

    • Discounted rates: Members with more complicated questions that cannot be answered online can work with a designated Rocket Lawyer On Call® attorney for 40 percent less than their standard hourly rate or 10 percent off a flat fee service.

    by Michael Nranian Invention and Patent Services Advisor

    Michael Nranian, a licensed patent attorney, has over 30 years of experience in product development, intellectual property, patent litigation, legal and technical compliance, and product liability litigation.

    Rocket Lawyer Company Information

    Company Name:
    Rocket Lawyer