LegalZoom Reviews

One of the worst customer service experiences I've ever had. I wrote up a will with no difficulty. After reviewing it, we decided to make one slight change - adding some information to the description of an item for a specific bequest. When I saved the new version with that one change, the site would not let me access it in any way. I raised the issue with customer service four times over the course of a week. Not once did I get an answer as to what was happening. In two instances, including once when I escalated to a manager, I was made specific assurances that they would get back to me. To this day, the issue has not been resolved, and none of the people who said they would bet back to me have done so.

I paid LegalZoom to form an s-corporation for me. The online application was easy to use, however, the employees behind the scenes do NOT seem to know what they are doing as my filing with California Secretary of State was rejected three times due to incorrect California selections made by LegalZoom. LegalZoom emailed me three times after each rejection from the Secretary of State asking ME to provide them with the correct CA information needed.

I was setting up a business, and my accountant said LegalZoom was affordable and pretty straightforward. I set it up but I haven't done anything with the business yet. I haven't had any problems, though, with LegalZoom and I would go with them again.

If there was a zero, that would be my rating for sure. Please do not pay for expedited process at all, it is pure scam, they have no idea what that is and it is just to get you to pay more. The process is slow, this is the worst response time I have ever had when filing for LLC. I would not recommend this company to anyone except you have a year to file for LLC. If time and being taken serious matters to you, go somewhere else.

I was happy with the documents I received, but do not bother trying to chat with their so-called support. You will get somebody clueless who clearly lives on another continent. They will not be able to help you no matter how simple your question is.

I paid LegalZoom to setup my new LLC in 2021, I have been trying to terminate this SUBSCRIPTION for years. Year two of fighting with their subscription team, Legal Zoom will not TERMINATE THE $399 SUBSCRIPTION unless I DISSOLVE my business!! DO NOT BE HELD HOSTAGE BY LEGAL ZOOM! Hire anyone else who will be ethical. Legal Zoom has a bad reputation on their termination scam.

I am a customer for 6 years now. I used LegalZoom before for another company I had started, and I recently used them again for an LLC formation. It was pretty seamless from beginning to end. Very quick, clear steps and guidance. I am aware of key deadlines and I get assistance with getting things filed. However, at the end of the day, it's kind of pricey.

I used LegalZoom when I opened an LLC, and then I had to get a business license. They're very good and very easy to work with. LegalZoom is efficient and proficient. They know what they're doing, and they're super easy to work with, but they're also cost-effective. I would highly recommend them. I will use them again if I ever need some services again.

I've used LegalZoom before for a quitclaim deed. I used their service again for a trust. It was a little frustrating. The biggest problem I had was when I typed in specifics under my trust. I had room to type how I wanted things done and when I reviewed it, it didn't come out the way I typed it. It was like there was no space between the period and the next letter. It was all combined. So, I spoke to three different people, which started to annoy me. It's like, "Hello, look at it. I'm telling you what's happening. That's not professional. I'm not going to submit this paperwork like this."

My husband and I have used Legalzoom for various purposes throughout the years. The earliest time we used them was when they were a new company. It's not something that we use every day, but I've personally used them three times while my husband's used them several times. They've all been very positive experiences. My husband created some LLCs through them. Recently, I also went to Legalzoom to create an LLC, then I followed that up by adding the Doing Business As to my LLC.

Legalzoom has been good so far. I was trying to get my LLC going, and a friend told me I could have done it on my own, but it was very complicated. He suggested Legalzoom and said that everybody was going through them. I paid the fee and they handled everything. They helped me start an LLC and while I know that for a fact that they're not that cheap, that's the cost of doing certain things. It's like when people don't wanna clean their house, so they gotta pay someone to do it and they can't complain about it if they don't wanna do it. People have to charge for their services. I've seen other stuff that's cheaper, but at the time, Legalzoom was the only option I knew. I've been a customer since August 2022 and I'm happy with the service.

LegalZoom created my LLC and took care of all the paperwork with the state. I didn't have to file anything. The process of getting everything done was super quick. It was within three days. They did excellent and communicating with them was very easy.

I was looking into doing an LLC and LegalZoom seemed like the simplest among the companies I came across on Facebook. I opened the LLC with LegalZoom in October and I got my address box and 1-800 number. I’m also working on creating an email and possibly a webpage. It’s been about four months, and I’m still at this stage. I’m filing my income taxes and I’m supposed to include it, even though I haven’t made any money. I need to call Maryland Taxation to let them know I opened the LLC in October and find out if I owe anything, since I haven’t done anything with it. LegalZoom doesn’t say everything when you open up an LLC. It's not as easy as they make it seem. I gotta look into Taxation because they don’t tell you about that. I haven't used this LLC yet, but I'm due to pay taxes. Now, I’m trying to find a registered agent and figure out how much tax I have to pay.

The Legal Zoom software stopped me in my tracks when it provided no way to enter the Canadian address of the person I have selected as the executor of my estate. It insists on a U.S. address and won't allow me to proceed without it. I'll try to contact them for a workaround but right now I fear that I may have wasted my money on this service.

I used LegalZoom a couple of times. Doing business with them was very enjoyable. They're very thorough. I'll use them again.

LegalZoom was good. They help you out and walk you through the hard parts. It was a little daunting doing a trust, but they were great. The only part that wasn't good was they wanted the title to go through GOdeeds all the way across the country when we could just walk it into our local county building to get our deed certified. They wanted an extra $350 to do that, when you could walk it into your local county office and have them do it for $5. So, we sent it all the way across the country, and it got lost. But LegalZoom was good for the price. They were very helpful. They were there all the time and they answered the phone right away. They were very polite too.

This company operates more like a scam. *Save* yourself money and time and just go with a regular accountant. After 2-3 years of using the service I truly don't see the value they've provided.

Working with LegalZoom was very easy and convenient. The total process took about 45 minutes. I would refer people I know to their page. They can access it themselves online instead of going out to get somebody else. It's very easy to understand.

A co-worker recommended LegalZoom to me. They told me it was pretty good. I tried it out and it worked out for me as well. LegalZoom helped me out and the last time I used them was when I did a quitclaim deed for one of my properties. The experience was very pleasant. They were very knowledgeable and got me to the right people. They took care of all my needs.

I used LegalZoom for the ease of doing DBA. They have a very easy online process. It is easy to understand and they have clear directions. It also happened quickly without a pain. I'd recommend them.

My daughter-in-law took care of the initial signup for me, but we worked on it together, then my husband and I went back through the document. He made any changes to it that he thought fit. The signup process was very easy. People just have to remember that if they're done with the lawyer service that they'll have to call and cancel that. It was presented very well in a package and I was very pleased with the process.

Very unprofessional. They said they closed my LLC for me and took care of everything, only to find out 8 years later I have four years worth of fees. $600.00!!! I had to pay $600.00 because of their mistake to the state of Arkansas. And all they had to say was they have no record of me talking to them. That's funny considering somehow they stopped taking payments. I wonder why... because I told them to close it out! I had to pay four years of Franchise fee because they failed to file with the state that my LLC had been closed.

I purchased the Pro package to set up an LLC. The EIN and State Certificate of organization went smoothly and arrived quickly. After that, the amount of upsells they try to push on you is overwhelming. In addition, twice I had calls scheduled with an attorney to review documents and questions and never received the call. Their customer service stinks.....trying to get a live person on the phone is impossible and through their chat help, all they did was try to get me to make an appointment to schedule another call.

My accountant suggested using Legal Zoom register an LLC for my business. I was quoted $395 they then charged me the next month for a state filing of an additional $199. This was neither discussed or authorized. Now they are charging me another unauthorized fee of $49/mo for legal forms and "can't" cancel until next month. Scam!

I realized LegalZoom's price was right to do my trust, so they've helped me do it since 2020. I switched beneficiaries twice. It was 39.95 to do that. I called LegalZoom and paid them. Very professional and nice people. I talked to one lady there for an hour and a half before we got into doing it. It was a nice chat. I have told others to go to LegalZoom to do their trust.

I've used LegalZoom three times before and I was satisfied. We got our 501(c)(3) done recently through them and it was good. I recommend LegalZoom to people that wanna get it done fast and accurate.

The platform charged me twice. The only way to cancel and get my money back was to call their customer service as online will only cancel future recurring orders. I was on hold with them for over an hour. Once I got to a person, I was disconnected and had to call again. When I got to them, they put me on hold again and again. The cancellation process was over 2 hours. There are many other online services that do what LegalZoom does. I found their business practices to be predatory and their customer service incredibly rude.

We needed legal advice on establishing a Doing Business As, a DBA, and LegalZoom was recommended by an acquaintance. Initially, it's simple and thorough, fast, legal, done. But when I initiated a call, it was difficult to get through. When they initiated calls, they were keeping me up to speed and I really didn't have any questions. But when I did, it was difficult.

Horrible service, do stay away. I bought one of their services which they were unable to fulfill and refuse to give me a refund. It was a simple name change of my LLC. They refused to refund after making me call their customer service and wasting hours. It's one thing refusing to refund but why make me jump through hoops to tell me no. Horrible company, DO NOT BUY.

I know of several individuals who have used LegalZoom and that's how I was encouraged to go ahead and use their services. I used them for my 501(c)(3). Once you've applied and you set it up they said it would be 90 days before I would hear back if I qualify for the exemption and it only took 30 days.