LegalZoom

Terrible customer service! Recording on phone has been saying call volume is up for 2 weeks- I was informed wait time would be 4 hours- yes hours! How is this acceptable to someone who paid over $400 a couple weeks ago and has been getting nothing but lip service for 2 weeks. Do your homework folks. Sometimes when you pay peanuts, you get monkeys to do the work!

I was starting a business and LegalZoom came highly recommended but they messed up. My name is not anywhere on the legal paperwork that says I own a company. So therefore, I can't open up a business account. I can't receive accounts payable. I can't do anything. I can't operate. LegalZoom has some company called USCA Inc. The articles of formation don't have my name on it at all. It has a USCA Inc. out of Huntsville, Alabama. All this was filed in Madison County. I don't even live in Madison County. The registered agent has USCA Inc., not myself. So, when I went to the bank to open up my business account, I can't do it because I'm not the owner.

I liked LegalZoom's reputation. I used them to do a will. It was fairly easy working with them and it was almost fun.

We were setting up a church and Pennsylvania required a lot of paperwork. Frankly, I didn't wanna mess with it. So we went ahead and bit the bullet and paid for LegalZoom to do that. The service was fine. It was slower than I had hoped. But then again, we were doing this in the middle of a worldwide pandemic. So I don't hold that against anybody. Some of that may have also been the slowness of the state to do their end of the things.

I was referred to LegalZoom by my dad. He has a small business. Also, growing up, I remember seeing LegalZoom on TV. I knew what it was for, and I used it. I had a woman call me a week before I got accepted. It was not very good just because she threw a lot of information at me all at once. It was a 45-minute phone call where I just listened in on what she was saying.

I don't have a private attorney that I have a relationship with currently so using LegalZoom seemed to be the easiest route. We just had them create an LLC and everything was fine. I'm very satisfied that I went with them.

Please do not use LegalZoom for your small business. While many large companies and small businesses like mine are helping each other stay afloat during the pandemic, LegalZoom increased my price by $100 on auto renew and did it knowing that they have 4 hour wait times to speak with a representative. Important side note, I pressed the button for “Purchasing new products” and someone answered almost immediately but of course wouldn’t help me. I’m sure they’re just hoping people like me will give up and accept the huge price increase. What a heartless way to treat fellow Americans during really difficult times. Please share this with others and hold LegalZoom accountable.

I was setting up my nonprofit business. It was confusing. I got charged things that I shouldn't have gotten charged for. Twice, I had money refunded to me because LegalZoom billed my account wrong, and then they had to put the money back in. Big mess. I went there hoping I would get real good legal advice or at least someone who could put me in the direction for setting up my company. It seemed everybody was reading off a screen and nobody really knew anything. They’re just there to charge you money. Charge you money for stuff I could have done myself.

Working with LegalZoom is very easy. I used them to help me establish an LLC. Their website works beautifully. They were available, too. Multiple phone calls were quickly answered. If you're interested in starting a business, use LegalZoom.

I used it for a trademark submission and the information they gathered from me was incomplete. I had to respond to multiple legal actions from USPTO and spend a lot of extra time figuring out how to fix the problem. I contacted Legal Zoom about it and they tried to get me to pay for a lawyer. I could have just done it myself and it would have taken the same amount of time - maybe even faster.