LegalZoom Reviews

LegalZoom failed to deliver the EIN service it promised and refused to issue a refund. I initially encountered IRS Error 101 when trying to apply for an EIN through the IRS website. Because of this issue, I contacted LegalZoom for assistance. During the phone call, I explained that I was receiving Error 101, and the representative assured me that LegalZoom could help me obtain an EIN. Based on that representation, I paid $88 for the service.

Updated on 06/06/2026: Will see if it works. They finally contacted me and so far so good. We will see.

I had my house put into a trust, and I already was with LegalZoom so I chose to work with them. My experience was alright.

I would strongly encourage potential customers to look elsewhere before using LegalZoom. My experience has been frustrating, expensive, and full of what feels like deliberate obstacles designed to make it difficult for customers to cancel services, remove payment methods, or obtain refunds. First, LegalZoom is extremely expensive for what is actually provided. When I requested a refund, I was given conflicting explanations. I was initially told that because more than 30 days had passed, I was not eligible for a refund. Then I was told that because I had spoken with an intake representative, I was also not eligible for a refund. Which is it? Is the policy based on a 30-day deadline, or is it based on speaking with an intake representative? Customers should not be given different answers depending on who they speak with.

LegalZoom helped us set up an LLC. It was very, very simple, and straightforward. It's been a very good experience. I had had some other people I was speaking with and hey wanted around $4,000 to $5,000 to set my LLC up to do it like I wanted to do it as a single member LLC. But I did it all myself through LegalZoom for around 500 bucks. It was super easy just doing it on my own, following just directions on LegalZoom. It was super fast.

I love LegalZoom. I have recommended it to everybody. I've used it for my will. I used it for my licensing. I use it for everything. I have been dealing with LegalZoom for years. You can't beat the price because they walk you through step by step by step, and you should be paying a lot more money if you got it somewhere else. I asked one of the customer service reps, “When you type in your question, just dumb it down for me. Talk to me like I'm an idiot because I really don't understand this.” They dumbed it down for me so I would understand.

I’ve used LegalZoom for about 5 years, and honestly the experience has become incredibly frustrating. The website is not user-friendly or efficient. I specifically paid for access to older files and documents, but trying to figure out what files are what is nearly impossible. The organization and navigation are confusing, and finding important documents shouldn’t feel like solving a puzzle.

We were looking around for options to start a trust to get our house moved into. LegalZoom looked like an option that was a little cheaper. They filled out the documents for a trust, for a will, and a power of attorney. They also did our warranty deed. So, that was one of the things we would have needed for the trust. Since they had basically what we needed and it was less expensive, we just went that route. When I had any questions about sections that might need to be altered, if you bought the package that we did, you had access to one of their lawyers to answer your questions, which was helpful. They were efficient. It was very fast. It accomplished everything we needed.

Terrible company that will still charge you a subscription fee even after they find out that you no longer have a company for them to service. They provide zero refunds! total scam!

I was looking for a power of attorney and a medical power of attorney, and I looked up LegalZoom on the internet. My experience was very pleasant. Getting set up was very simple and quick. There were no promises of anything they didn’t deliver and they were very professional. I was quite happy with the paperwork I got back. It had a lot more detail than I expected. I had looked at two different options and one was about $10 higher and the other was double. What LegalZoom offered and provided far exceeded what the other two offered, so the price point is spot on. I have recommended LegalZoom to several people already. I've still got all their paperwork. So anybody who asks, that's where I’ll send them.

I terminated my LLC in 2023. Legal Zoom continued to charge me a registered agent fee for years

I used LegalZoom to help form an LLC and unfortunately had a frustrating experience from start to finish. The process took significantly longer than advertised, and there was very little proactive communication regarding the status of my filing. Whenever I contacted customer support, I received inconsistent answers depending on who I spoke with. The pricing structure was also misleading. What initially appeared to be a straightforward service quickly became much more expensive due to additional fees and upsells that were not clearly explained upfront. The original pricing to be our registered agent and service processor went from a couple of hundred dollars to $499 without notice and giving us time to file an alternative company and solution. For a company that markets itself as simplifying legal services, the experience was unnecessarily complicated.

I opened up an LLC corporation. I selected LegalZoom to help me with this project and the process was pretty simplified with them. Things were all done online and I'm not a techie. There were different things back and forth, and it took hours. Then after a couple of phone calls, I got the protection that I needed for my business to be legal to operate. The reps were timely with their response and if my friends were starting an LLC corporation or something along that line, I would tell them to look into LegalZoom.

I heard through a friend that LegalZoom was good, so I decided to use them. The experience was okay but I had a problem with direct contact and there were more complications.

I canceled service many times. They still kept charging me annually. I called many times. You can't do it online; it has to be the call. There is no cancel subscription option. This should be illegal. I changed the registered agent years ago to my name. They are just sitting there and taking money.

I had a good experience with LegalZoom. They're good, but at the same time, before I paid the money to get started, they didn't tell me a bunch of stuff. For instance, I had to do income tax right away. I owe the IRS money from 2024. I had to put a hold on 2025. They don't tell you everything until you sign. Until you give them the money, then they'll be like, “Oh, by the way...” They could’ve told me, “Oh, you know you might wanna wait.” I know they just want money, but I should’ve just waited longer. They could have done better communication. The guy was a good salesman. The pitch he gave me was really good. I thought they would take care of me for everything, but they don't. So, I was mad about that, too.

I was interested in forming an LLC, and LegalZoom was one of the best pathway for me. Their process was very easy for me. They took care of all of the filings for me with the state. They asked the right questions so that they got everything correctly done first time around, and it was very fast. We went with them in November, and had our LLC from the state by late December. Everything has been really good. Even though it's an online service and phone service, you still get very personal attention from the attorneys and their staff.

I searched LegalZoom online and they had a good rating. I was scared at the beginning because it was my first time doing an LLC, but they helped me along the way. Everything was easy and seamless. They were great and I love them. I call them and they pick up the phone and answer all my questions. Or whenever I need anything, I call them and they will guide me right away on what I need to do. So, I'm very happy with it. I'm gonna open a few more LLCs this year, and it's going to be through them.

I needed a will. I saw the commercial for LegalZoom and I figured I really didn't want to go to a lawyer. I'd rather do it myself and have it be a little more personal than hiring a lawyer to go through it. With LegalZoom, you had to fill out all your information, name, date, birth date, address, and who the beneficiaries were. I had some issues when I had to go back in their website and make a change to my will. I couldn't get to my will because it was locked and it wouldn't let me make edits to make changes. I had to call there and somebody made the changes for me and sent me a copy. After that, when I had to make changes, I was able to go in and make the changes. So, I got the will done and and it took about an hour to complete.

I logged in to LegalZoom and registered, and I saw that it was very easy to use. It didn't seem it would be too confusing to me. Legalities and different states can make things scary. I did one new thing which is a living will, and one updating thing that was from 10 years ago. It's affordable, and it was simple to follow templates and their prompts. I was pleased to see that the website had everything that I had done. Even though it was years before, it was still in the records. I was able to see that, and figure out what I wanted to update. I was glad that I didn't have to start over, even though I may have made a lot of changes. It was fast to just see the original and make modifications. One of the benefits is you can have it download immediately and/or have a nice hard copy sent. It's a very useful website.

I have extensive experience with LegalZoom. I have a company that is approved in operation by the Secretary of State. I have all of the necessary reports and everything that I needed, and the Secretary of State has approved it all. LegalZoom is my registered agent here in California. I have a business in Wyoming also that I have a Wyoming agent. He wanted close to $2,000 to put together my California business, but LegalZoom was just a few hundred dollars. So, I went with LegalZoom, and they dealt with California.

Updated on 04/09/2026: LegalZoom’s Executive Escalation Specialist Joey responded. He pointed out that a compliance notification was sent on February 8, 2026. However, my main concern has never been the early notification. It remains what happened after I placed the Annual Report order on the actual due date of March 1, 2026. I emailed them the required information on March 2 and again on March 31, specifically asking if email was sufficient. I received no response to either email. Only after I initiated a chat was the information finally processed. This is exactly why the late fees were incurred.

Don't waste your time with these guys. They will not offer you proper business advice. Very careless. Just take your money. When you point out the money back guarantee they want to argue. I wanted to have an LLC for my grooming business. My HOA does not allow us to post our home address for an llc. LegalZoom posted my information with my home address on my LLC anyway. When I told them that can't be possible because I risk being sued by my HOA they instead of having any sort of intelligence towards what I'm trying to say told me that I have to have a physical address for my llc. I don't know what that has to do with me worrying about the HOA but okay? The business contact that I was talking to when out of town and did not refer me to another person so I thought my business contact just posted me while I'm freaking out.

So far, I've formed four businesses and I'm using a trademark service and I'm using the DBA service of LegalZoom. They have a registered agent that I'm paying for. It seems like everything else has been smooth. The only problem I'm having with LegalZoom is that I'm still confused. I thought that they would help me with my business licenses, but they just put this broad spectrum of stuff, whether it applies to me or not. That's the only thing I don't like. And having the attorney.

Legal Zoom gave us a refund because we weren’t happy with the trust we had purchased.

One of the worst customer service experiences I've ever had. I wrote up a will with no difficulty. After reviewing it, we decided to make one slight change - adding some information to the description of an item for a specific bequest. When I saved the new version with that one change, the site would not let me access it in any way. I raised the issue with customer service four times over the course of a week. Not once did I get an answer as to what was happening. In two instances, including once when I escalated to a manager, I was made specific assurances that they would get back to me. To this day, the issue has not been resolved, and none of the people who said they would bet back to me have done so.

I paid LegalZoom to form an s-corporation for me. The online application was easy to use, however, the employees behind the scenes do NOT seem to know what they are doing as my filing with California Secretary of State was rejected three times due to incorrect California selections made by LegalZoom. LegalZoom emailed me three times after each rejection from the Secretary of State asking ME to provide them with the correct CA information needed.

I was setting up a business, and my accountant said LegalZoom was affordable and pretty straightforward. I set it up but I haven't done anything with the business yet. I haven't had any problems, though, with LegalZoom and I would go with them again.

LegalZoom's marketing put a marker in my mind until I needed services that they provide. The only service I've ever used of theirs was facilitating an LLC. I didn't know much about forming an LLC, and I wanted to take the easy route this time. They provided a checklist and a list of things to be aware of and be mindful of. They were like, "Oh, by the way, we can help you with this. Here's some references where to go to manage this outside of something that the LegalZoom could do for you.” They gave me insight and reference.

If there was a zero, that would be my rating for sure. Please do not pay for expedited process at all, it is pure scam, they have no idea what that is and it is just to get you to pay more. The process is slow, this is the worst response time I have ever had when filing for LLC. I would not recommend this company to anyone except you have a year to file for LLC. If time and being taken serious matters to you, go somewhere else.

I was happy with the documents I received, but do not bother trying to chat with their so-called support. You will get somebody clueless who clearly lives on another continent. They will not be able to help you no matter how simple your question is.

I paid LegalZoom to setup my new LLC in 2021, I have been trying to terminate this SUBSCRIPTION for years. Year two of fighting with their subscription team, Legal Zoom will not TERMINATE THE $399 SUBSCRIPTION unless I DISSOLVE my business!! DO NOT BE HELD HOSTAGE BY LEGAL ZOOM! Hire anyone else who will be ethical. Legal Zoom has a bad reputation on their termination scam.

I am a customer for 6 years now. I used LegalZoom before for another company I had started, and I recently used them again for an LLC formation. It was pretty seamless from beginning to end. Very quick, clear steps and guidance. I am aware of key deadlines and I get assistance with getting things filed. However, at the end of the day, it's kind of pricey.

I used LegalZoom when I opened an LLC, and then I had to get a business license. They're very good and very easy to work with. LegalZoom is efficient and proficient. They know what they're doing, and they're super easy to work with, but they're also cost-effective. I would highly recommend them. I will use them again if I ever need some services again.

I've used LegalZoom before for a quitclaim deed. I used their service again for a trust. It was a little frustrating. The biggest problem I had was when I typed in specifics under my trust. I had room to type how I wanted things done and when I reviewed it, it didn't come out the way I typed it. It was like there was no space between the period and the next letter. It was all combined. So, I spoke to three different people, which started to annoy me. It's like, "Hello, look at it. I'm telling you what's happening. That's not professional. I'm not going to submit this paperwork like this."

My husband and I have used Legalzoom for various purposes throughout the years. The earliest time we used them was when they were a new company. It's not something that we use every day, but I've personally used them three times while my husband's used them several times. They've all been very positive experiences. My husband created some LLCs through them. Recently, I also went to Legalzoom to create an LLC, then I followed that up by adding the Doing Business As to my LLC.

Legalzoom has been good so far. I was trying to get my LLC going, and a friend told me I could have done it on my own, but it was very complicated. He suggested Legalzoom and said that everybody was going through them. I paid the fee and they handled everything. They helped me start an LLC and while I know that for a fact that they're not that cheap, that's the cost of doing certain things. It's like when people don't wanna clean their house, so they gotta pay someone to do it and they can't complain about it if they don't wanna do it. People have to charge for their services. I've seen other stuff that's cheaper, but at the time, Legalzoom was the only option I knew. I've been a customer since August 2022 and I'm happy with the service.

LegalZoom created my LLC and took care of all the paperwork with the state. I didn't have to file anything. The process of getting everything done was super quick. It was within three days. They did excellent and communicating with them was very easy.

I was looking into doing an LLC and LegalZoom seemed like the simplest among the companies I came across on Facebook. I opened the LLC with LegalZoom in October and I got my address box and 1-800 number. I’m also working on creating an email and possibly a webpage. It’s been about four months, and I’m still at this stage. I’m filing my income taxes and I’m supposed to include it, even though I haven’t made any money. I need to call Maryland Taxation to let them know I opened the LLC in October and find out if I owe anything, since I haven’t done anything with it. LegalZoom doesn’t say everything when you open up an LLC. It's not as easy as they make it seem. I gotta look into Taxation because they don’t tell you about that. I haven't used this LLC yet, but I'm due to pay taxes. Now, I’m trying to find a registered agent and figure out how much tax I have to pay.

The Legal Zoom software stopped me in my tracks when it provided no way to enter the Canadian address of the person I have selected as the executor of my estate. It insists on a U.S. address and won't allow me to proceed without it. I'll try to contact them for a workaround but right now I fear that I may have wasted my money on this service.