LegalZoom Reviews

My first LLC went smoothly through Legal Zoom. Cost wasn't bad either. I wanted to file another about 3 years later. Hit a roadblock. Said I needed to sign forms. I signed and returned. Nothing ever happened. I got busy and figured everything was good. Now a year later I'm asking where my stuff is and log onto legal zoom to see it's at the same spot that it got stuck originally. Then they told me the order had expired and needs to be canceled. But they won't transfer the balance I paid them to open a new order to get this finished. Basically throwing away the few hundred bucks I gave them the first time to do it. So now I'm going to look for a local guy. I'm not going to pay them twice. Communication was terrible when I initially had the issue which is part of the reason why it's now been so long until I even remembered about it. Just go local.

I would not use LegalZoom. This service continued to submit the wrong documentation to the State Board. I have spoken to LegalZoom over 10 times, and the issue remains unresolved. The customer service team is incompetent, and I have been sent to the escalation department over 6 times, and still no resolutions. Save yourself the frustration and do it yourself.

Avoid LegalZoom at all costs. They charged me a $399 Registered Agent fee after my business had already been closed and officially dissolved with the Washington Secretary of State in August 2024. LegalZoom was notified of the dissolution by the state, yet still billed a closed account without any notice, authorization, or justification.

My documents from 2016 were not accessible, despite me paying for "vaulting" in 2016. I had to go through hoops to revise them, and then I was double charged when there was an error with the revision. To clarify, I was notified by email to contact customer service to remedy the error, they told me I should pay twice for the revision, and yet I was. I was also told by the same person if I was double charged, to call back to be refunded, but this has been frustratingly impossible so far due to completely incompetent customer service. I may need to go through my bank to get my money back for incorrect charges.

Don't waste your money when it comes to getting a DBA. We hired them to file a DBA for us in September 2024. On March 21, 2025 we demanded our money back because they never got the DBA for us. They admitted that they had filed the exact same paperwork with our local county THREE DIFFERENT TIMES and it had been rejected three different times.

The ONLY reason they got 2 stars is because you can file things pretty easy for different parts of a business. I give 1 star to the Tax part of LegalZoom because its overpriced and you don't get the services you pay. You are required to do your taxes and then they will review. However, don't trust them to submit documents for you, I was fined by the IRS after finding out they never submitted the extension. They charged me $900 and didn't give me any service for either tax year.

I have been using Legal Zoom for the past 10 years. The Service they provide in estate planning has become increasingly less consumer friendly. There is a long delay after purchasing and order and their completion. Email communication on the status of order is unpredictable. At least msg center on the app has some value in disputes on order. BTW I ended up paying for a revision of a will because they lost the original digital files until the 30 day grace period was up and only became aware of it after my inquiry on what the delay was.

I am small business owner and had bad experience with Legal Zoom. I had set up an LLC with comprehensive package, I was overcharged, I had opted for online services (form creation etc., etc) which didn't work, so I was asked to pay extra and then finally when I objected to overcharge, they refunded amount, but the refund never came....! If you have all the time in the world to stay on the call and haggle with them, please go ahead and use Legal zoom

I'm unsure what happened but I know it was them! On your end someone keeps shutting me down my Yola so I make a new one and this time I earned one I need more than anything that's happened to where targeting leads to for sure suits daily. All day long so will you please let me get the site back in to my possession? U93 is next to hear from someone like, me. My niece will air a show and my friend comes over is a millionaire and I will do it before I ask of him. My dad got a job for a free everything.

We were actually with Legal Zoom for many, many years and legal advice from them was mediocre for the most part, but useful for our needs. However, I cancelled my account with them last month and we were suddenly charged $299. When I called to complain, they told me that it was because we had a subscription with an auto renewal for them to be our registered agent in our state. It turns out that the registered agent fee was included in a package that we had with them and that since 2021, we have been double paying. On top of that, they refuse to refund the $299 for the auto renewal subscription because when I called to cancel, I didn't specifically request to cancel the auto subscription. How does that make any sense at all. When I called to cancel, I was ending our account with Legal Zoom. I am more than disappointed in their refusal to refund the overpayment of $299.

Kept the money didn't do anything, said I timed out but I was waiting on them to do the things I paid for. I even bought the full automated trademark option, but they scheduled one call 6 months later. Then missed that for technical reasons, then scheduled the next call for 3 weeks later. I asked for refund and they said they can't, because I was past the time allowed. I don't see how if at one point the refund is allowed, then no work done, and the refund is not allowed just cause of time. The same time they dragged out. So their time. And my time doesn't mean anything. And now they are saying they just won't do anything and keep the money, around $800.00. Lastly, the lady, Karen. That answers the phone for a refund hung up on me when I asked what they intend to do with my money since they didn't do the work that was paid for. Fair question?

I used Legal Zoom to help create an LLC for my small business. I was under the impression that the process was free minus the exception for any state fees (Missouri is $50). I was okay with those state fees. What I was not okay with, though, is that they would be charging me $199 for a registered agent service. It was some information I misunderstood and overread; however, after this misunderstanding Legal Zoom refused to give me a refund. I am very wary of the experience I had given that they were not willing to provide a refund. Nearly every other business will provide a refund if you purchase something by mistake. It seems to indicate an unfortunate endeavor to make money for Legal Zoom rather than aid their customers. I'm disheartened by this methodology and DO NOT recommend Legal Zoom for any LLC creation in the future.

I paid an extra $100 to expedite my PLLC formation since I needed it done ASAP. A week passed and no communication. I had to call to find out there is an issue and it got rejected by the state. The issue was that they needed more information on the form that was submitted. For a company that does this daily, shouldn’t they know what is needed for it to be approved by the state? Why are they wasting time by submitting incomplete forms and then sending a vague email so I have to call or wait for someone to answer a chat.. Which can take days. It’s hard to get ahold of anyone and when I did they barely speak English. Terrible experience!

They refused to give us a prorated refund for the Registered agent subscription which we still had almost a year remaining on. They mandate us to pay for a full year upfront. They also put in a great deal of friction for the customer to be able to cancel. We had to upload proof that we "self-registered". At that point in time, their system said that we had successfully cancelled our subscription. Many weeks later, it still said active. I called to cancel again, to which they did cancel it. They told me that you have no choice but to call in to cancel, even though their system clearly stated that it was previously cancelled when we uploaded proof. Again, more intentional friction to steal money from customers. I then spoke to a supervisor and asked him to use his discretion to at least give us a prorated refund, to which he refused. I will not do any future business with Legal Zoom.

These guys are crooks. I ordered (1) BOI report for my (1) business. They charged me twice. They admitted they mistakenly charged me twice yet they tell me they can't refund me for their mistake. Do not use these guys. Plus.... over 30 minutes on hold just to find out how crooked they are.

Absolute scammers. I canceled one year ago and just got charged again. First, they will charge you way more fees than they tell you. Second, after you cancel they will continuing billing your bank account for months. Third, I finally got them to cancel and refund me 1 year ago and today they charged me again for $199. Fourth, I have spoken to support for 3 hours trying to get a refund and they refuse to refund and transferred to 5 different people only to tell me to contact them another day. DO NOT GIVE THEM YOUR MONEY. THERE IS PLENTY OF BETTER AND CHEAPER SERVICES OUT THERE THAN LEGAL ZOOM.

Your state government has a website that is most likely easier to use than LegalZoom for creating an LLC. They make it very difficult to cancel and provide almost no service for a hefty price tag; you'll be paying $40/month, billed annually without warning, for filling out the same forms on their website that you would fill out on your state government business website. Absolute scam.

Service is like pulling teeth then after promising the moon they underdeliver time and time again. You never get the same person to help you with your account and their records are awful as you have to recap everything with every support person you get. NEVER again, run as far as you can. Get a local attorney.

Inefficient. Redundant. Time suck. Slow. It took weeks from submitting an application online to getting a call with their "legal expert" who asked me the EXACT SAME QUESTIONS as the "intake person" without providing any legitimate legal opinion or advise. I could have done this myself faster, cheaper and easier.

They charged me multiple times for hidden management fees. I hadn’t even used their services in over a year and called to have the account cancelled. They still charged me almost 300 for absolutely nothing. They are doing absolutely nothing. Since then I have finally cancelled my account but get scam emails CONSTANTLY of them trying to fearmonger me back into a subscription. Horrible business. Avoid at all costs.

I would give them 0 stars if I could. I used them to file my first LLC in October. By mid/late December they still had not completed it, stating they were waiting on the Secretary of State. Upon calling the Secretary of State office, they informed me that the filing had been completed incorrectly and that the application had been denied. I demanded a refund, after much debate on their part after spending over $900. I filed with my state on my own and had my LLC in under an hour. Do not ever use them, they are charging crazy fees for something that is easy to do yourself on your state's Secretary of State website.

So, I did file and get an LLC from them and had no issues. I filed for a DBA on 27th of September and they sent me paperwork to print, sign and return. After weeks of waiting I get an update that I copied it wrong and redo it. So, I did and with weeks wasted I thought I should follow up. I did and they assured me they would rush it through and send it to the State. So Months later I hear nothing and when I check it show me that it's at the state waiting. So, here we are today 7 December and I get an email that says I have to reprint and sign and send.

Straight up scammers. I paid $5 to see if the name for an LLC was available. Legal Zoom took the liberty to attempt charging me to fully start up the LLC. I didn't have enough so the transaction didn't go through. I clearly didn't start the business and now I have the government sending me paperwork threatening to fine me for not filing taxes for my LLC (that I never paid to start and decided not to continue with). I contacted LLC to sort it out and was told that the LLC was created whether I paid for it or not but they can close it out for a bunch of money (can't remember, either $300 or $400). I got laid off my job before the year started and became a stay-at-home-parent so I quite literally can't afford this form of extortion.

Complete scam. Never signed up for their services but have been charged over $1400 in the last two years. When I contacted the company about the charges, they said I had to verify the account before they could act. Since I did not start an account I do not have this info. They said, there was nothing they could do, despite me being able to provide my name, phone number, credit card and date of charges. Seems like a great scam idea. Steal names, phone numbers and credit cards and set up "annual service" contracts and see if people catch the charges. I didn't notice until an audit of my personal credit card. Company is a complete scam...Do not use.

Beware of Hidden Fees and Poor Customer Service! I had a terrible experience with this company. They charged me over $500 in fees for a business license that was already closed, and they refuse to issue a refund despite my repeated requests. What’s even worse, they keep charging additional fees, and I cannot get them to stop! Customer service has been completely unhelpful, and I feel stuck in a never-ending loop of unjust charges. If you value transparency and fair business practices, I would strongly advise avoiding this company. Feel free to adjust the tone if you prefer a more formal or informal style.

I placed an order to change an LLC into a C-Corp nearly 6 months ago. Though, I know this may not be as easy as it seems, I went with LZ because I thought they knew what they were doing and could get the job done. The first 2 months go by and I didn't receive a single update or any documents. I then reach out to get an update. LZ said they'll provide an update to me in the next 3-5 business days. I wait 10-15 business days, still nothing. I reach out again, then LZ says they've found an issue and that they need more information from me -- mind you, the information needed is just basic info (number of shares, price, etc., info that I could've provided when I first placed the order). I provide the information.

I am extremely disappointed and frustrated with LegalZoom’s unprofessional and incompetent handling of my account. After deciding that I no longer needed their services, I reached out to cancel my subscription and close my LLC. Despite sending multiple emails well in advance, they consistently claimed they never received my requests. Even after contacting their customer service, I was met with little more than empty apologies and excuses, with agents insisting there was “nothing they could do.”

If there had been a negative star rating, that would have been most appropriate for Legal Zoom services with incompetent managers who have no clue how to handle a simple company dissolution paperwork to be submitted to the Secretary of State. It's 5 months since I put in the order with them and the issues their "business team" needs to look into haven't been resolved. Weeks after weeks I am just being transferred from one department to another. Consumer Affairs and Better Business Bureau need to investigate the way Legal Zoom conducts their business. I feel bad for all the other people who have been wronged by this company. They just don't hold themselves accountable at all. Their services need to be monitored just like an insurance company as they are fees are pretty high as well.

I was warned to not use any online setup for my S corp and DBA for any healthcare services. I read reviews and thought it was straightforward. The setup appears simple but it is faulty. It does not obtain all the information needed to file smoothly. The questionnaire makes the consumer believe that all is getting captured like a DBA on initial setup and statement of information. For a S corp it was a disaster and months later discovered the DBA was never filed. Customer service is the worse. Literally, your time is wasted on misinformation and being sold services that are not needed. I can’t wait to be completely set up and then I will change my agent. Complete waste of time. Also it is costly, but I’d still pay more for quality service. At least I know things are being done correctly.

I wish negative stars were available. I purchased a sales permit through them in March, and months later, it was still incomplete. After repeatedly following up, I was told everything was “on schedule,” but more time passed, and still no progress. When I emailed again, I was informed my “questionnaire was incomplete,” though I never received one. After clarifying this, they said it was actually complete—yet the permit remained unfinished.