Kinetic Reviews

We have been without internet service for 9 days now and very little to none help from this company. I don’t give them a zero (0) because there are no options to do so. We have called customer service, visited the store in town here in Cornelia and I can tell you that we have received to help whatsoever. Stay away from this company! If you have other option don’t fall in their trap. They promise great service but as a company they are not prepared to do so. What else can we do? We need other provider in town and I can guarantee that they will lose the majority of their customers. Help, help, help!

I have had Kinetic fiber optic service for a year now. I have had to call at least 6 times because my billed was doubled, increased by $30, was charged twice, in one month they gave a credit and then double charged. Keep a eye on your bill even if you have auto pay bc they will rip you off every chance they get. I could understand the pricing if the internet was consistent and good, but it drops frequently and runs slow a majority of the time. If there were more options in my area, I'd switch to another provider in a second. Watch your bill!!!!

I have had service with them for a few years. I have been without service at times for weeks. One time I was without service for 3 weeks out of the month. I had service appointments and they'd cancel them but if we cancel we get charged $50.00. They have a box fan and a cheap awning at the end of our road trying to keep the power going. It's ridiculous. This is a HUGE company and everywhere else I see their boxes.. They don't have box fans or awnings over them. They should be able to take care of their customers better. I pay my bill every month like they expect me to. I expect better equipment and service from them.

Numerous phone calls & told there is no supervisor available. End of April bad storm knocked out phone and internet lines that needed repair including easement lines running parallel to street. Kinetic servicemen came out & repaired service, but nothing has been done about easement lines blocking our 2 drives. Servicemen painted the black line orange and set 2 orange cones up blocking our drive. My husband 5'9"can reach over lines that have been blocking both our drives. Our travel trailer is visible from street that we’ve been unable to take out once this summer.

Two bad points about this company, as we all can see from other reviews, they score really bad in customer service, long hold on calls, average 1h+. I keep losing my internet very very frequently and every time I do lose it asap have to call. Wait over 1h and schedule a tech for several days ahead, in rural area they are monopoly and that’s why the abuse, if you can choose another company please do, this one is a ripoff.

Two days in a row I've lost time at work for this. Trevor and Jordan both need fired. Trevor that's been here multiple times lied yesterday and said he couldn't find my home. Now Jordan didn't show up either. A company this big should be a lot more professional. Neither ever even texted or called to tell me what's going on. He was supposed to be here between 10 and 12. I've been here ALL day losing money from work. Same as yesterday. The local technicians of Livingston/Mt. Vernon, KY area really needs investigated. It's bad enough that for my roughly 5 years of paying between 75 and 85 a month (internet only and less than 5mbps) that I still have to call every time it rains.

I am being charged for the kinetic secure package which I didn't ask for. Called twice within the last 2 billing cycles and asked to be taken off. Was told both times they would take it off my bill. Not only have they not taken it off but my bill increased $15 this statement. Talking to ETC tomorrow to see about switching services if they cannot get it right this time and lower this month's bill. Supposed to be paying $39.99@month been charged $52.99 and $66.99 so far. I have had service with them only 3 months. Not a good way to start!!!

We've had Kinetic at our house for a while now. The account was originally in my brother's name, and they were charging him for high speed/fiber optic internet when they didn't even offer it in our area. When they finally hooked up the fiber optic, it worked well for a week and then it took us 3 weeks to get someone out to fix it. They opened 2 accounts under my brother's name and tried to charge both. After finding this information out, he paid his past due balance and they still disconnected service. I chatted with their customer service people, and "KUSHTFAKE D" didn't put in the ticket to have our service reconnected. I ended up having to put the service in my name. I was lied to about the monthly price of the service, and they opened 2 accounts under my name, one of which has now been sent to collections because they can't get their crap together.

When setting up, you have to spend about two weeks on the phone with customer service that say “it’ll be on by tomorrow at 5pm.” Every. Damn. Day. Once you do have it, it works fine (low speeds) but if you ever have an issue with it GOOD LUCK because you’ll be out of service for another week or so. Their automated line constantly takes you to the wrong place so prepared to wait at least 30 minutes before you get to the right department. The service is too expensive for it to barely work and for it to take two weeks that I'M PAYING FOR. I’m still waiting on my internet to be turned on. Let’s hope it happens today otherwise I’ll have to take ANOTHER day off since I work from home. Never experienced this from any other provider.

Unfortunately, Windstream is my only option, and they know it, and do whatever they want, which isn’t much. The service in unreliable, inconsistent, and the only excuse they have, is you are rural. The main junction box is less than 2 miles from my house, yet they seem unable to maintain any of their lines coming out to my home. I qualified for an income discount, which was supposed to be 30$ off my bill, somehow it only took 10$ off.

I have had Kinetic for 2 years now. It has been horrible since day one. I live in an apartment that our only choice is kinetic. Currently our internet has been out 3 days. I’ve tried to get ahold of someone on the phone in their customer service department, I have been on hold for over an hour. Yesterday I tried their “live chat” feature, I texted a bot for about a half hour and then it proceeded to put me in a waitlist. I started off being number 51, sat there on that screen for about an hour until I was number 21. The boy texts back when I got to number 20 “we are sorry all of our agents are helping other customers please try again later”. I have had nothing but problems from this company and even though we have been without our service to 3 days so far, I’m sure we will still be paying a full month's bill. Unacceptable. After I leave here I will never have any Windstream service again.

Approximately 300' of cable from Kinetic by Windstream was knocked down a month ago by someone across the street from my residence while trimming trees. I am not a K by W customer, but the cable fell on the street, in an easement, and someone moved it on my property as well. Since I am not a customer, trying to navigate their online system to report the issue can only be accomplished by requesting new service, to actually speak to a human. Their email option hasn't returned any response. Finally, after 3 weeks, I was assigned an actual "work ticket" number, with a verbal confirmation of a "technician" arriving the next day, who would contact me, though there really is no reason to contact me. 300' of cable laying on the ground should be sufficient.

The company has made adjustments and upheld their promise.

Windstream, now Kinetic by Windstream, is the perfect example of corporate greed at the expense of its customers. I am a customer in Texas and was back when the company was Valor. I had satellite internet back then and when Windstream offered DSL internet, of course I jumped at it. The main selling point was that it offered 3mbps download speed. I was running a small business and needed a good internet connection. When it was first connected, I would get just under 3mbps, but it was sufficient for my needs and I was satisfied. Over the years, the speed gradually showed due, I’m told, to the fact that Windstream was over-selling their broadband connections while not expanding and updating their equipment. They were, however, paying large dividends to their stockholders…all at the expense of their customers.

I should have cancelled after my first interaction with this company. I called to set up new service in February but the technician did not arrive on the scheduled date. When I called the company, I was told the date was scheduled but they somehow failed to schedule the technician. So a new date was scheduled, but payment/service start date began on the date that I made the initial call. So I already paid for 2 weeks without receiving service. And once internet was set up, the service was terrible. Intermittent. Could not even complete an email and sometimes could not even open emails. After several calls, a technician finally came out and replaced the router/modem, which was an old, obsolete, "refurbished" router. This did improve the intermittent internet service. But service was so poor as to be unusable, with a max speed of 3 mbps, and usually only 1.5 mbps.

Kinetic by Windstream has pathetic customer service and beyond incompetent. Stay away from this company. We cancelled our service on March 18, 2023 and they keep charging us and refuse to get this simple matter resolved...PATHETIC. They need to be out of business.

July 2022 they ran a temp line across the street because my connection was damaged. May 2023 still there. Monthly calls, promises that a manager/super would call me fix it, still not call back. The worst.

I have been a customer for almost 10 years with a DSL line. I have been trying to get the Fiber service for the last several years and they keep saying, "We are expanding your area soon etc." Windstream has fiber lines right in front of my complex for the last 3+ years and both lots on either side can get 2 gig internet but we can’t. Last I heard is we are like 30-40 meters too far from the road. Fine, how much would it cost to have a line ran to my complex? Well “we” can’t do that.. So I say, "Fine, what type of fiber line do you use and I will run it to the street." They say, "I don’t even know who to ask about doing that." I say, "Ok so transfer me to someone who knows…." Well I sat on hold and nobody ever answered…. I can’t understand why or how a company doesn’t have a method(s) in place to take care of its customers. Especially a customer willing to pay for a line or willing to do their work for them…. Please explain it to me..

Going on 3 days without internet. They keep cutting through cable lines. When you call the main number no one knows anything and they're rude. They also leave you on hold without getting someone to help. Terrible customer service and you're lucky to get someone that speaks English. They definitely need better training and more experienced techs and repairmen.

Unfortunately, Kinetic by Windstream is the ONLY phone & internet service provider in my area! Which really stinks! There are many of us in our county neighborhood, that given a chance to switch to another provider we would. I live in a very desalted area.

We currently have this IPS for our residential service and thought the general internet service has not been bad, the customer service experience is terrible. Like a lot of companies these days, their tech support is overseas and their CSR have hard time communicating and addressing the client's need. Instead of being pro-active, you get 7k apologies for whatever, the issue is without results. Initially you are thrown into and endless phone queue, we've intentionally left the call cycle thru that queue and the call was on hold for over 1 hour and 38 minutes before they just hung up. So far it's taken over 3 days for a simple modem swap, without any results from their CSR team (don't let them sucker you, as you can used your own). I strongly suggest looking at other options if they are available to you as this provider's customer service is pretty much useless.

Had signed up for internet with this company when moving into my new home with a rate of $55/month. Two years later the rate has increased to $77/month. I found another company and went ahead and hooked up their services so there was no interruption. I called Kinetic to cancel my services and was put on hold for about 20-30 minutes before talking to a representative. I told her I wanted to cancel my services and that I already had another service hooked up. I must’ve misunderstood her because I thought she would disconnect my services as of that day but she set my cancellation date to a month later! I was under the impression I’d be receiving a shipping label that week to return my modem but when it wasn’t received a week later I called back and spoke with someone else.

The customer service was extremely rude! They hung up on me 4 times. I said nothing to warrant that. They gave no explanation why the calls were cut off. This is the first time I have ever written a review for anything. But, I had to because of my exchange. I am set up on autopay. They didn't take out money for a month so I was contacted that my bill was overdue. I called to clear it up and they admitted to the mistake but would not refund me the $10 late fee. They said the matter was closed. It wasn't about the money. It's the principle that they make a mistake and I pay for it.

This company is worthless. They lie, tell you they will call you back, send a technician out and none of that happens. My service is so slow. Can't stream TV most of the time. Internet drops daily. If you don't have to use them I would go elsewhere. Worst internet company in the US.

I have had 3 techs come out since December and currently have a 4th one scheduled. My internet randomly will slow down and then cut off and I have to unplug the modem to get it working again. It so frustrating especially when trying to work. I have reached out multiple times with no resolution. Now to top it off, my bill has increased! I can't believe that every single time I reach out, it's the exact same thing - they schedule a tech but the tech appointments are anywhere from 1-2 weeks. I literally contacted them the last time 2 hours after the tech left only to get another appointment in a week. The techs should be fixing the issue the first time otherwise a credit should be issued. I contacted them via chat (that is the only option on the app) today about the bill increase and they informed me I would have to call an 800 number to discuss bill credits.

I have had Kinetic Internet installed in my home since 1/24. The service is supposed to be 1 Gig fiber, however I have yet to reach download speeds of >100 mbps, so basically only getting a tenth of the speed I am paying for. I have 3 different technicians at my home with no success as they now state the problem is upstream outside my neighborhood even though I am the only person having issues. I have called Customer Service at least 15 times, each time I am told "they" are working on it with a promise of resolution the next day which never comes. Overall a very poor experience and if any other provider existed in my area I would no longer be a Kinetic customer.

I have been with Windstream for over 12 years, I have moved twice & once I moved into my most recent home they PROMISED me and my family at least 100 MBPS but lmao I am only getting 20 at the max. I have called multiple times but I get no call in return, I have gotten the modem replaced once but that did absolutely nothing, I do not recommend this wifi or company to anyone, not even my enemies. I work from home so I need good wifi, but Windstream did not deliver. & when I play games online I get around 120-150 ping on the low, how can a company lie to me and my family & then not help us after we try reaching out??? TRASH.

Called to report no internet and request discontinue phone service. We were being charged for home phone line and never had a home phone. They set up work order for a week out. We had no internet and no TV for that week. They didn't show up when scheduled. Called and found out someone put a hold on repair tech because they thought we wanted our service turned off. Spent an hour and a half on the phone trying to resolve this. A supervisor says they promise to come next day to troubleshoot. Once again, a no show. I call back and put on hold for 25 minutes. They promised to take care of it. Next thing I know, I get an email saying it will be another week before they come. Took me a wait time of 24 minutes just get someone on the phone to cancel my service. I went with another company and saved $20 month on my internet and I'm glad I changed. Very disappointed in Kinetic/Windstream. They really let me down!

I lost my credit card and forgot this was my billing card. When the bill came, I called, paid the bill with late charges (for two months) and changed my credit card. My fault, no problem. Two weeks later I get a termination notice. I called to find out what happened and ended up on hold for over an hour. I work from home much and need my internet. This isn't the first time I've been on hold for a LONG time.. Customer service is poor and WIFI will go out occasionally. Keep checking your wifi speed as they will slow your speed down too. Looking to change service at this time.

I have been using Windstream for the last 5+ years to supply a dedicated internet line to a small hotel in Brooklyn NY that I own and operate. The reliability of the line has been excellent. But when my service term expired Windstream doubled and then tripled my monthly cost with no recourse. Finding ANYONE from customer service or billing has been impossible. And I have been forced to find another vendor and totally cancel the Windstream service. They are now expecting me to pay for an extra 45 days of service after the date of my disconnection request. I have still been unable to reach anyone to discuss the situation. I would encourage anyone looking at Windstream for their business to be very careful and search for other options.

Have had flawless service for 4 plus years, was away on vacation and wireless cameras quit working, came home to no internet. Called in and was told I called them and told them I was moving and to disconnect. Which they did. Called and they said well you have to get new service. I NEVER CALLED THEM, They clearly never verified any information. Just disconnected my service and now here we sit with no service while we wait for a new installation. No making their mistake right and woman just laughed when I asked how this could happen. Also told me I owed them money to get started. I have been on an automatic payment since I signed up. They charged my account 61.80 on Dec 13th and disconnected it on December 27. How does this happen?? No disconnect notice sent either, Kinetic made a mistake but doesn't have to fix it.

I purchased Kinetic about 9 months ago. I was supposed to receive a $200 visa gift card. I never received it and I have called and called. I finally got a hold of someone about 4 months ago and he told me he filled everything out so I should be getting it. I called again 2 months ago and the agent said, "Yes I seen that you called and everything was filled out, it just takes 6-8 weeks for you to receive the gift card in the mail. Well because I still never received it, I called back and the guy said "I'm sorry Ma'am but the visa gift card is only for new customers. So I had to explain what happened and then he transferred me somewhere else and the next girl hung up on me. So it's really irritating. I mean this is what they promote so why is it so hard to receive it. I'm not sure what to do or who I need to be calling. One time they told me I had called the wrong department.

Our tech was awesome! Unfortunately, everything else was almost shockingly bad. If you’re rural - trying to work with Kinetic will be a waste of time and money. When we started our set-up process, Kinetic let us know that they’d have to do extensive construction, run a new line, and build out a new board. This was fine till 4 months passed without them coming out. All the updates we’d get were contraditory, making it seem like each person was making up what they thought might get us off the phone quickest.

I have been a customer for over a year and have had (still having) the same issue! They continuously send technicians but no one knows what they are doing and they won't compensate me for my troubles. I will be terminating my service as soon as I find a viable solution!

I attempted to establish internet service in my home. Because of repeated failures on their part to communicate reasonably, I abandoned the pursuit. One of my roommates proceeded to attempt to establish service. During the call, their (commission-based) sales representative tried painfully hard to sell further services, which resulted in me getting on the phone and telling him repeatedly that only the internet service was to be installed and nothing else. Because either the technician was unable (unwilling to make effort) to find the residence (he never tried calling), installation was put off twice over a period of 5 days. He *finally* showed up on 09NOV22 and service was installed. Within 2 hours of the installation, the modem/router stopped working. Attempting to log into the modem/router via ethernet cable was pointless.

Horrible Internet. Yes, it's fiber until it ties in with the 50-year-old copper phone lines. Super slow, SUPER undependable. When you need help (which is almost a daily occurrence) set aside a few hours for the hold time and be prepared for agents who are very difficult to understand and unable to help.

Got rid of this awful internet service over a year ago. We've switched to Spectrum, which has been amazing! I called to have the drop line removed from our house as it's been over a year and nobody bothered to finish the job after we discontinued service with them. So today I get a call from one of the same people who had previously been here. Saying just wanted to make sure that there weren't going to be any issues like there was the last time they were here and couldn't fix the ongoing issue we had. Said that everything would be recorded and that he could have had my husband arrested for trying to hit one of the unprofessional people that couldn't solve our issue.

Two sales people came to my house to promote Kinetic Fiber optic internet service. They offer high speed internet and lower than what I’m paying right now. Service was installed 10/17 and only worked in half the house, not in TVs or on phones. I currently have Truvista and was not very happy with the low signals and disconnects when I was on Zoom calls. Turns out Kinetic was worse. I called customer service several times, called the rep. They came to the house and a manager from SC called promising a tech would come to take care of the problem. Three days later and nothing. I returned the modem today 10/21 at the Toccoa, GA location and just got a bill for $150.59. Crazy! Didn’t even have service and not even a week not to mention the rep said I would pay $69.99/mo. Cannot be trusted. BEWARE!

The moron who installed my internet made an enormous mess at the bottom of the power pole and left it there. Then where he ran the wire into the house he also left a ton of wire, wire ties, etc. When he entered my living room he disrespected my house and wore his muddy boots across my carpet. The people who came to bury my wire showed up several days early unannounced and set off my alarm while I was 40 miles away.

This is the worst internet available. It crashes at least 3 times a day and has to be reset. It never lets me watch tv without stopping to buffer constantly and I’m ready to just go without internet. Why do we pay for this service when it never works right? I shouldn’t have to reset the box 3 times a day and I can’t get through a single show without it pausing at least 5 times to buffer. This company absolutely sucks. 0 stars. I wouldn’t recommend them to my ex.

Got Kinetic a year and a half ago I was told I would be getting 100mbps for $45 that sounded pretty good but I just found out that I've actually been getting 10mbps the entire time yes 10 Mbps, I was told 100mbps by multiple people multiple times and yet they gave me 10mbps and have been charging me full price the entire time. I feel like the company knew no one would pay for 10 Mbps so they just lied and said 100 so they can push sales. I asked if I could get a discount or something and they offered me a $5 credit to make up for the year and a half of ripping me off, I've been lied to and robbed please don't go to this provider EVER the cheaper rates are not worth it.

They must be called Windstream because their rates change every time the wind shifts. I received my "one-year" promotional rate for three months, then my bill skyrocketed. (I have received a small, partial adjustment.) They charged me for a service I never ordered. They're a classic case of say one thing but do another. Kinetic is one of the worst companies of any kind with which I've ever had the displeasure of doing business.

I have wasted 2 business days sitting at home waiting for this company to show up. They never do. They don't cancel, text, call, nothing! They have monopoly in area so I guess they don't care. Horrid Business!

Where to even begin.

Most of the time, my internet service from Windstream (Kinetic) works well enough. There are times like tonight when my throughput and streaming are not working. As before, I have tried to call the support number twice and both times, I worked my way through their prompts only to be hung up on. I live in Cornelia, GA and there is a large Windstream presence in the area including several large offices. It amazes me that a company that offers 24 hour service does not offer better support.

I live in Dawsonville GA and basically lived here my whole life with Windstream as my internet provider. Personally from my experience with them I think they are just a terrible crooked monopoly internet company that's gone bankrupt and had to change their name to kinetic by Windstream just to keep to robbing people's money. Unless you live in one of the new neighborhoods that they are building here they have AT&t or Xfinity. While everyone else has Windstream can barely run 10-15Mpbs where I live and that's honestly terrible in my opinion. At least once a month they have a service outage which either takes a whole day to fix or a whole week. So if you work from home definitely not a reliable internet provider to be working off.

This is a company that takes advantage of us folks that live in the country outside the big cities. We live in Quitman Arkansas. Windstream is the only game in town. Charge us over 60 dollars a month for get this, 10....that's TEN MBPS. And it goes out quite often. Out as we speak. Called and it will be at least a week for someone to come out. Monopoly, price gouging and don't care. Isn't there laws in place for companies doing this to people? Can't wait till some other company AT&T or anyone else to help us.

Would not recommend to anyone. Looks like it will take 15 days (if they show to their new service date 8 days away) to get someone out to fix an issue I believe was caused by them in the first place. Waited a week for a technician. At 4 pm on the day that service was promised they pushed it out another 8 days. If you have other options you should probably go with the other company.

This company have given me such a bad impression, on May 17 I called to request the installation of internet in my house (after an internet search on internet service providers) and unfortunately I decided to call this company, after deciding to hire internet services, this company have scheduled 5 APPOINTMENTS to go to my house to install the service, and THEY NEVER CAME TO MY HOUSE, they have made me waste MY TIME, LOSE 3 DAYS OF WORK waiting for someone and they has not installed the service at my house. And no one gives me explanations what's happening. The order number is # **. This is UNACCEPTABLE and unprofessional, And if they answer you saying that you should send an email to wincanhelp@windstream.com, do yourself a favor and don't do it either, because they don't answer either, believe me I already did and they haven't answered or contacted me.

You do not get what you paid for only wasted time! I placed a $14.99 order for Premium Secure Package on May 5th. I wanted the added Parental Controls. Well, apparently from talking to the SECOND lady the first one did not put the order in like they said. So she was going to do it for me. Well, nothing worked still the same. So I called back. I went through six different people on different days sometimes waiting over an hour literally with people who had no clue what they were saying or doing. Three of them promised to call me back and lied. One Aaron S. hung up on me. I was so frustrated with them because I was charged with the service but nothing worked. On another time one told me that my order was again stopped for some reason “they didn't know why”. I'm telling you it was a roller coaster of clueless people.

I am so happy to read these Reviews. I was going to Sign up today, but decided to do a little searching. I will tell you, they go from door to door to see if you want to switch, after today they are no longer allowed on the property. They have become an unwanted nuisance. No one reads anymore. It says no Soliciting… I read service is not good. I read all the responses from Kinetic to the customers. Looks like they should just go out of business. No one likes to be rip off or lied to. Thank you Consumer Affairs. This helped me from catching a headache and stress!!!

We signed up for service which was to be installed 4/12/2022. The tech came at 0800 that morning but when he left at 5pm service was never actually functioning. We called the help line while the install tech was still in our home and were told no correction would be available until 4/16 when a tech would be sent. I have called and pleaded for help as I work from home and rely on this service. Through many phone calls and even contact on corporate social media sites it seems evident that this company does not care about the quality of service it provides. We have since been warned by many neighbors about the known extremely poor service of this company and now I’m warning you. Hopefully you’ll read before it Is too late.

If you are canceling be sure to read the fine print. They will continue to debit your accounts on file. They will send you the run around in order to give you a refund that will be cut drastically in half. Customer service is not helpful.

Horrible company and service. Moved and they said they did not receive a notice of cutoff even though I called and talked to someone. Sent me a bill for 3 months of service, one was for after the cutoff. Made me do a phone payment with a $6.95 fee to keep this from affecting my credit and said they would remove the one month of service after the cut off date. Then sent me a nasty letter that I was being turned over for collections and WOULD affect my credit for the month they said they wrote off. Their notes did not show my call to cancel service, and their notes did not show the adjustment when I made the first phone payment and was told my account was paid in full. I was forced to pay make another phone payment for a month when I did not have service. There is something very wrong with this company.

Was on the phone with them for 90 minutes. Got switched to about 4-5 different people. Turns out they made a mistake on my account and I have to wait a whole week to get WiFi back on. I got snapped at yelled at. And ended up crying because of the stress.

I have been trying to get Internet service with this provider for months now. I was supposed to have had my service installed in September 2021. We are now at the end of February 2022 and I still don’t have an answer about the service. They have an office right in front of my neighborhood yet they aren’t able to connect me? I have called customer service several times over the past months trying to get an update, the only answer I ever receive is, "The technician will give you a call." No calls are ever received from a technician and the last time I called I was placed on hold for a ridiculously long time before they hanged up my call. I don’t know why I’m being singled out this way when all I was asking for was internet service, the same as all of my neighbors.

Had Kinetic internet installed at my home a month ago. It started out pretty good but now my internet speed is going out and is very slow. Had a tech come out, says nothing is wrong but yet my internet is going out. About ready to drop them and go back to my original internet service provider.

I was a loyal customer for more than 20 years, first with D&E Jazzed, then with Windstream, then with Kinetic. I finally made the decision to switch providers. I discontinued all service except online email monitoring (intended to do for a month, to monitor people who had not changed to my new email address). The cost was less than $4 per month. Then, I tried to close my account. Nothing worked. Phone calls went unanswered. Online account access did not allow for account closure. Paying the final bill small amount and writing "Please Close Account on the invoice and check" did not work. We are now so tired of trying to get this done, that we simply return each new invoice without a payment and will a "Please Close Account" note written on it. We're now up to $35 and counting. We will NEVER pay another cent to this company.

I applied for an addition to my internet service for a rental home on my property on November 11, 2021. After multiple calls to Windstream I was given an expected date time of service connection. The technicians showed up and after a few minutes at the residence. They got back in their work van and left. I thought they were checking out the nearby substation but after 4 hrs they never returned. I made a call back to Windstream to ascertain the problem. The assistant on the phone put me on hold for 20 minutes then a recorded message came on the line saying the office was "Now Closed" and a dial tone followed. Ugh! Really?

We tried Windstream internet and phone and after 1 year had to switch to a new provider. Windstream's internet speed averaged about 9 mbps down to 2 mbps, which made streaming, especially 2 TV's, almost impossible. Phones had crackling noise in background. When we cancelled service, they charged us for an extra month of service at a higher price because we "had 1 day into the next billing cycle and we don't amortize". Skip these guys if you can.

The service is good, until you need help. You are connected to someone out of the United States who barely speaks English. When asked to speak with someone who is stateside they either tell you they cannot or cannot make that guarantee. Hard to get satisfaction when you can't even understand the person on the other end of the phone... Will no longer support companies who outsource customer service too other countries.... Sorry not sorry.

After internet installation service people dug a wire in our yard for internet hook up, we found our home no longer have water. Plumber found our water well without power (they cut the electric line to our home) and cut through other water piping. Water well and piping was directly in line with Kinetic’s hole line! Their internet line was even laid under one of the damaged pipes- so they knew the damage happened and didn’t admit it. Now- They won’t return call to take responsibility for the damage to our home. We were without water on thanksgiving. So far- their service is horrible and we are not happy with the damage to our property or your lack of follow up!

Was initially given an install date of 10/06/21. Technician showed up that day on time. They were very nice and helpful. Unfortunately I was not able to have service installed that day the Tech told me that further construction was required and I was okay with that. I reached out to them and they told that it had to be sent to their engineers and they would provide them with more of an update and that I would receive callback notifying me of the action plan. I never received a callback. I called back the following week and was told the same thing.

I’ve had to contact repair service 4 times and today they told me it would be repaired by 6pm tomorrow! This is not acceptable in today’s world!! Working from home and kids doing school work from home. Unacceptable!

Before Covid, I already was dissatisfied with the service interruptions and customer service experience enough to want to change providers. There had already been several issues… Since Covid, and all the financial difficulties it brought - I applied for EBB assistance and sent my information to Windstream in May. I applied through their app, their email contact and by live chat JUST to make sure that there was no lapse in time and followed up every 3 weeks to see if there was anything I could do to ensure the credit was applied.

Absolute worst customer services I have ever experienced!! Had my internet disconnected due to an error on their end, that they do recognize was their fault. Yet they continue to toss me around and around for 2 entire days from customer service rep to customer service rep. Even after I would explain my situation each time I would get the same speech with absolutely no assist!! I was never allowed to speak with a supervisor either. Awful customer service. Still No internet 48 hours later! Currently shopping for a different internet company and would NEVER recommend Kinetic by Windstream to anyone.

Windstream increases their fees fairly regularly but they do not give you the internet speed that you are paying for. When you complain that you aren’t getting the speed you’re being charged for they’ll say that you live in an area that doesn’t have that speed & when you ask to then not be charged for it they say if you don’t pay for the faster speed you won’t even get the slower speed you have! This seems very fraudulent to me but what can I do? They literally have a monopoly in this area... No other internet providers are allowed in this area!

They are very expensive compared to other providers near me. They told me when I signed up I would receive a $100 gift card after I signed up. I have not received the gift card after 2 months of waiting. Every time I call them about this issue they have a different story as to why I haven't received it yet. Now they are saying it will take up to 2 months to be mailed out after they resubmit my application. Issue #2, I am supposed to receive the EBB, I was approved and submitted my application to them twice and they say it will take up to 4 billing cycles to update it on my bill. Why?? My daughter submitted her application to a different internet provider and they had it on her bill within 24 hours.

After reviewing my credit report recently, I found a Windstream Account that has been fraudulently opened using my name and social security number that is now delinquent and in collections and affecting my credit. I called Windstream on Monday, September 21, 2021 and spoke to Amanda (**) who was extremely pleasant and "filed a form" to "submit to the fraud department" for me; Amanda asked for a contact number for me and told me that I would hear back in 1-3 business days. It is 5 business days later and I have not heard from Windstream. Today, Monday, September 27, 2021, I contacted the company again and spoke with Amber (she would not provide her employee number for "security reasons"). She was not able to provide me any explanation for why I have not heard from anyone and again "submitted a request to the fraud department" and assured me that I would hear back this time.

Plans offered are competitive with the market offerings in our area. Compared to my previous provider, upload and download speeds are better, however, speed does appear to be inconsistent at times. Not a deal breaker and would still continue to recommend Kinetic by Windstream, but I'd also let folks know about the inconsistencies that do occur.

Literally the worst service ever!!! Their customer support is absolutely useless. We've had issues with our internet since Thursday and was told they'd overnight a new modem but the tracking says it won't arrive until Monday!! We called customer support and they were rude and couldn't even tell us why our internet wasn't working and said their techs are off on the weekends and that there's nothing they can do about it. We told them our baby relies on the wifi connect for his owlet to monitor his heart and breathing because he's had to be admitted to the ER before for not breathing in the middle of the night and my husband relies on it for work but all they said was "Sorry for the inconvenience, there's nothing we can do, you'll still have to wait until Monday..."

This company is clearly double dipping with EBB funding. I’ve contacted lifeline support and there is an investigation that has started due to their handling of people’s applications. I applied and got approved for EBB back in June, I called Windstream my provider and spoke to a customer service rep who told me to download the kinetic app and fill out the windstream EBB application. I filled out that application and was told it could take 3 billing cycles before it was approved.

I will scream it from the rooftops HORRIBLE SERVICE. I've been without service since Saturday (it's now Thursday). The internet service constantly drops or completely goes out...Which has been a nightmare. I work from home. I've called service multiple times and you will hold for hours (and the line drops). You try to escalate through Chat, ask for a supervisor, even attempt to cancel and nothing. I've filed complaints at this point with the FCC and BBB. I wouldn't recommend this service to an enemy. The local store employees are incredibly nice, but service line employees are to understand language wise.

During high usage times (which seems like ALL the TIME) my cell phone and PC act like Dial Up...I have contacted them so many times. Talked to people overseas and they don't get it. One told me I don't even HAVE WIFI. What? I have called and called to no avail. I am switching to Spectrum. I have been with them for a 1 year and a half. I HATE IT!!!

Company does not communicate professionally. My initial order for the service recorded my information incorrectly. I have called and corrected my information every month. Still received no billing information or final payment notification outside of threat to send my information to a collections agency.

We switched to Windstream about 9 months ago. We live in a rural area & I WFH 100% so I wanted faster uploads. I’m sorry we switched! Windstream will sell you on fast speeds but after about 3 weeks they are significantly less, like 100 mps to 30 mps. And I lose service every 2 weeks, it’s like clockwork but they don’t know why. I go without service for at least a full day up to 10 days! Terrible situation when you WFH. And such poor customer service, very long wait times, no one department seems to know what the other one is doing, no consistency in customer support. I was better off with my previous provider. I’m planning to go back to them. I’m tired of paying for high speed but getting average to low speed and terrible service and support.

I have had Kinetic internet for four days. It has been a disaster. The wifi modem Kinetic installed does not extend thru the house. The internet falls off my cell phone every time I go outdoors. I have to delete Kinetic internet off my wifi on my cell phone when I come into the house then reinstall it. Kinetic technical support pretty much told me that 1. I am an idiot, 2. I have to buy a modem to install in the upstairs and the main floor in order to get internet and a wifi extender. The modem is in the basement like I always had. Spectrum modem extended throughout the house with no problem and outside to the driveway and garage. This is **. If Spectrum has a modem that gives me wifi throughout the house, Kinetic should have the same service. Just today I had to reconnect my wifi on my cell 5 times because I was gardening. Do not get this internet from Kinetic. It is worthless.

The internet quality is slow most of the time. I live in an area where Kinetic is our ONLY option. Getting a technician out takes a very long time. I was estimated to have a tech out on the 21st. That's 8 days after I requested one. They said it's due to the storming in the area. I find that odd since the storm season in Florida is extremely predictable and hence should have been prepared for. I believe they underserved our area because they know as a consumer we have next to no choice for who we can choose for internet services.

As a long term Windstream customer in a relatively rural area, I feel very qualified and obligated to warn as many people as I can about how poor this ISP is. Pros: No data caps. Cons: Poor customer service, very long wait times, no one department seems to know what the other one is doing, no consistency in customer support, no ability to dial 911 just about every time it rains, very pricey for less than 10 Mbps. Kinetic has no interest in upgrading the 40-year-old copper lines with which they provide DSL service on my street. I can't believe how much Kinetic lies to their long-term customers. I'd have left Windstream long ago, but they are the only ISP in my area. Beware!

The company has resolved the issue and I was finally able to receive the EBB Credit. Though due to the hassle to receive the credit, being repeatedly given wrong information, not receiving a follow up when I was told that a Windstream Representative would follow up with me, and the rude behavior of one of the Windstream Representatives on one occasion in particular when this Representative was assisting me in this resolution process, I am only updating my review to a three star review. Though I truly appreciate several of the Windstream Representatives who assisted me in the resolution of this complaint, who were very professional. I also really appreciate Windstream making things right with me and applying the EBB Credit!

I have had nothing but problems with Windstream. I had no Internet and it took them over a month to get my internet up. I recently tried to upgrade to their fiber. They could not give me a time window. Just sometime during the day (when I have work). When the tech finally showed up and called me (which he said he had a time window so I don't know why the person on the phone could not access that time window) he said the box was not active and could not hook up anything. Techs came the next day (another day I had to miss work) and hooked up everything. Went to turn on the fiber and found out that there is an issue with the data center in my area. They do not have something set up correct (the automated text I got said they may require the "construction of additional facilities").

I recently moved and I was going to sign up with this company. I started to and they got my name, address and my card info and suddenly lost the phone convection. I tried calling back but they have my number so I waited for them to get back with me. Next thing I knew my card was used to buy games. When I tried again because I really needed internet, they wanted be to jump through hoops to get it. I found out my old internet company was in the area and I bought from them. Do not use this company. They have thieves working for them.

My home phone has not worked correctly in a week. You can't hear the person speaking on the other end and they cannot hear you. Have had repair techs out several times to no avail. The last one switched out my newer modem for an older one and now the internet is not working either! I am an older, disabled person and I need my home phone service and internet to keep up with my appointments. Their answer has me literally waiting at home until it's convenient for them to get here! No concern at all. It can take days to get repair and then it usually gets pushed further out than originally planned. I am looking for another company with better service.

This company should be fined by the FCC for incompetence and lack of customer service. I set up internet a month ago and was given an installation date two weeks out. I patiently waited got a text confirming appointment waited all day no call no text nothing so I call and they said, "Sorry you already had service." I confirmed that I did not and found the installers went to the wrong address but did not give me a courtesy of a phone call. I call back and they said, "Sorry but we can’t come out until two weeks." The next day the installation crew shows up next door and installs my neighbor. I ask about mine and he says, "Not on my list." The very next day he showed up at my other neighbors house and again tells me, "Sorry not on my list." I again wait my two weeks. I get a confirmation text. He will show up between 8 and 10 today and guess what. No crew! I call again and now they tell me the best they can do is tomorrow maybe!

I set up my appointment to have my internet connected by Windstream a couple weeks in advance. It was set for a Saturday as I work Monday through Friday. The morning of the appointment I received a text stating the installer would be there between 8:15 and 10:15. I tracked the installer on their provided tracking app that kept saying that he would be here in 1 min...then said he was working on it... Nobody ever showed up at my house. I waited until 11am and called customer service line and was told he came out here and did not have enough fiber optic line so had to order it! Nor could he bother to inform me so that I would not continue to sit here and wait!! Now this is a new construction subdivision, homes are pre-wired, and apparently Windstream installs in all the homes... He didn't know he would need Fibre optic line to install?!! Sorry I don't buy it.

Horrible service down here in Southern NM. They refused to cancel payments for my property months after I had moved out and repeatedly asked them to. Customer service reps are rude and unwilling to help. So basically they attempted to rob me until I brought my bank in to handle this issue (scam IMO). Avoid this sad excuse for a service provider at all costs!

Tried to get my internet installed today, and took off work. The technician comes and says, "We do not provide to your area." I asked him why the gentleman I spoke to on the phone said, "We do service your area." Guy was dumbfounded. Stay away from these clowns. If the installation process is this unorganized, God forbid you have any technical issues.

I was having problem with my Windstream internet. Called customer service and the rep said that I had many line breaks and I would have to have a service technician come out scheduled for Saturday, waited ALL day. Finally I called and was told they were out on Thursday. LIE. No one was here on Thursday. No apologies for wasting my day. The phone rep said that she would assist me. She become belittling and rude. I am still suffering from inferior and sporadic internet that I am paying too much for and not receiving the service promised. I wish I had another choice but I don't.

Half the time I get a speed of 6, promised 25mps, but ended up with 12mps. They misrepresent their service. Sadly we pay a fortune for the worst service. There are few options where we live, I was told they need to upgrade our area to get 25 mps, the person told me they will not spend the money.

Windstream is not a good internet provider at all! The service is really bad and yet they make you pay for full service anyway. We canceled our service but they won't prorate the bill so we need to pay for a full month even though we only used it 10 days. My advice: Avoid Windstream if at all possible!

I am extremely satisfied with my Internet and phone service. I have been with Windstream for almost a year now. I did not think I would ever get reliable service in the area I am located. It is 20 miles off the beaten path in Deep East Texas, besides the service being out during major power outage events, IE Hurricanes, I have not had any issues. I stream Netflix and Amazon without issue, and do not have any problems with speed or latency. My ONLY concern right now is that they will not sign up new customers in my neighborhood. I am an Internet engineer, so I know a thing or two about service.

They have been very helpful to me, from start to finish so far. It looks good already... That's all I have to really say for now.. Just giving it a try got a long way to go.. Glad I found them. I have no more to say...

Windstream has the worst customer service EVER. They will transfer you around to different people who won't solve your problem. Sometimes they will hang up on you. The internet service they provide is terrible! The internet is slow and stops working all the time and they don't try to improve because right now they are the only service available in some areas. I can't wait until Trailwave internet comes to our area so I can stop wasting my money on this sorry company.

I made a payment of $90.00 5 days ago. I set up a payment arrangement for September 30th to pay the rest ($73). The woman that was putting in my information "forgot" to update where I paid the $90. So with that being said they turned my service off. I have a receipt number where I paid and they still cut it off. Now I have to wait 1-4 hours before my service is restored. I can't get a real person on the phone, and when I do finally get to talk to someone they keep hanging up with no return phone calls. This is the second time I've had to go through this. Too bad there isn't another internet provider in my area, because I hate dealing with Windstream. They are terrible!!!!

I have had terrible experience with Windstream, but they are the only internet provider in my area. My "service" was taken off vacation hold on May 5, but the speeds were not adjusted back to the normal level until September 7. When I complained about the speed, I was upsold a faster level of service, which has not yet been installed for a variety of reasons. Customer service would not refund the difference between the rates for those months. The supervisor said, "you pay for the service, not the speed." Up/download speeds of less than 1MB at a 25-30MB price.

I’ve been with Windstream for years. & they’re okay. But I had appt from 8-10am, & they didn’t call or show up. Said 1/2 nation wants WiFi bc of Covid, but my daughter needs it- starts school in 3 days. Had appt 2 & 1/2 wks. Said they’d come way later; when they can. They gave me no estimated time. Really upset. Daughter starts school in few days!

I've had Windstream for years. It goes out randomly, I've called and complained multiple times about that. High speed internet? What an absolute joke. 1 gig download takes over two days. Bigger downloads take weeks! It's 2020. This is asinine. You don't care about your customers nor do you care about the quality of service you put out there. Not at all surprised to see all of these 1 star reviews. If I could give a no star review I would. Absolutely terrible internet and service in general.

I have been a Windstream customer for well over 20 years, mostly because living in a rural area I have limited options. There have been periods where I was satisfied with the ISP. But lately, they have been dropping the ball. I am paying for 50 mbps but rarely get anything close to that. I understand there are ranges promised, and am able to live with the 35 mbps that I average. Recently however, and I have only noticed this in the past few months while working at home, my speeds in the morning, from 6 AM to 10 AM with variations, I am seeing numbers in the mid teens and as low as single digits, often less than 5mbps.

Living in North Georgia is a blessing, with the exception of the sole internet provider, Windstream. As such we excepted 5 mbps as the "standard" when we arrive several years ago. Now, we have substandard bandwidth of 1 to 2 mbps. Why you ask? We are told it's because everyone is working from home. HA! I can be working off other services 20 minutes away at 50mbps all day long in a higher populated area. I don't know how the children in the area that must rely on a ISP like Windstream to be able to excel in school when the service continues to degrade. The corporate execs should be called before the Senate to explain why rates go up and service declines.

We were told we would receive 12mbps but were only able to get 4mbps on a good day. We got the run around & multiple excuses. Once the pandemic hit, Windstream showed their true colors even more. Our monthly bill jumped almost $50 DURING a pandemic! Our streaming signal was spotty at best, no one answered the phone & when we asked then demanded to speak to a manager, we were given reasons why we didn't need to speak to one. To make matters worse, our service was shut off and we were charged for a month we NEVER had service! Windstream said we NEVER made payments when our bank account states otherwise! We're still getting roadblocks & attitude from their so called professional customer service reps. Now they're wanting us to pay our "outstanding bill" AND return the modem at our expense! Seriously?! DO NOT GO THROUGH THIS COMPANY!

My wife and I have been a customer of Windstream since June 8th 2020. It is July 23rd and we have made no less than 22 calls for no service. Our router goes down constantly and have been told by representatives that service representatives would be available 3-5 days out. We have been told it will be escalated, but don't always get service. And miraculously sometimes hours or the next day the router comes back. I will say the technicians that have shown up, seem to do everything they can to resolve the situation. Customer service is very disappointing. We try not to get upset with those on the line, but unfortunately have lost our cool at times. It seems as though some reps are more capable in troubleshooting than others. We have had no problems for 2 days now, which is the longest we have gone with no calls to this point. Might look back to Xfinity internet if the service does not improve.

Got Windstream back in 2014, was tolerable. I could stream video games to Twitch and YouTube every day with ease. I lost it for a bit, got it back with a new box and it is atrocious. Outages always happen mid day, disconnecting me from my friends and signing me out of my game, and it also disconnects my family from Netflix and Hulu. I'd get Spectrum but they're too lazy to install their wifi. Every year, they get worse. Stay away from this ISP, they've unfortunately lost their touch.

I had Windstream/Kinetic for just over 2 years with nothing but disappointment. I paid extra for high-speed internet and every 4th or 5th day it would actually be high speed. I also paid extra for business internet and still the service always let me down. My son gets paid from working online doing computer animations and he would have to wait until 1:30 am on average to start his work. I know this because I would stay up and see if there was any truth to what he was saying, and yes, that is when it would work properly with any sorts of consistence. For the last 6 months we had this internet service he would set his alarm for 3:00 am when everyone was in our area was sleeping so he could work. When I called to confront the situation to get a resolution to this problem I was told "it is UP TO 100 megabytes, not guaranteed 100 megabytes."

I called Windstream to get assistance with payment arrangements and it was a disaster. My services were interrupted and was told if I pay a certain amount my services would be restored. I told the rep I would call back in ten minutes because I needed to discuss this with my husband. The rep assured me that everything was notated on my account. I call back and the rep told me that she shouldn't have told me that cause I needed to pay way more than the stated amount. Needless to say, I'm still awaiting a Supervisor to call me back about this matter. I had this same issue before.

We've had Windstream internet for about 2 years now and it has been atrocious. Our experience was like a nightmare that just wouldn't end. The wifi is extremely inconsistent and we have had several outages. A pattern I've noticed is that outages usually occur on Fridays. We would call customer service and they said a technician would come out the following Wednesday. A one time outage is understandable but several times is unacceptable. I have never had an outage for 6 days before and we are switching to Xfinity as this is being typed. Each outage would last 4-6 days. To Windstream: if you're going to run a business, do it right. Otherwise get out. And no Maggie, I don't really think there is anything you can do at this point. I would advise you find another employer as this place is going under. It doesn't take a fortune teller to know that this company will be gone soon.

After having a cable laid across our yard for two weeks, an outside contractor finally shows up to bury the line and they disconnected our service in the process. Windstream customer service said they were so sorry for the inconvenience and they would have it fixed 5 DAYS from now. They told me that the contractor was liable for the damage and it would be up to them to fix and they can't get back for 5 days.

Stay away from this internet provider. They are so inconsistent and bad. I have a YouTube channel and try to stay on a upload schedule but it's hard when the videos take a week to upload just because this internet is so slow. It is so unbelievably slow and I cant stand this internet. If I'm playing a game and my phone is on the internet at the same time it will lag horribly and the ping will never go down from 600-1000. We live in 2020. With all this technology we got now why the hell is this internet so damn bad? I cant even connect to the wifi as I'm writing this cause it's too slow to load the damn page. If you can get Spectrum internet do it. The extra money is worth it because you wont be getting constant headaches cause this ** internet.

This is the worst - Windstream Kinetic - stay AWAY - they are in bankruptcy for reorganization and it is no wonder - all of their tech service is some guy in India with a two page manual who insists on going through it each time to no avail. I pay extra for highspeed internet - it ranges from 0.53 to 12 within a 5 minute period - it's crazy and pretty much useless. I live in the country and did not have any choices - to show you how bad it is - Comcast is finally coming to our area and even as terrible as those people are - we are happy to see them. STAY AWAY FROM ANYTHING TO DO WITH WINDSTREAM AND OR KINETIC or you will be sorry. Feel free to email with questions **.

I made the switch to Windstream from Spectrum about nine months ago. My decision to do so was heavily influenced by the lower monthly rates Windstream was offering for high speed internet. The adage “you get what you paid for” applies to my situation. Yes, I lowered my monthly bill by $30 but in doing so I created a major headache for myself. Windstream’s service in my area is horrendous. I lose service at least once a week and there have been several occasions where I have gone days without service. I lost service today and was informed by a customer service representative that I must wait five days to see a technician. Five days!?! Forget it, lesson learned. I’m switching back to Spectrum. I’ll pay more, but I’ll get peace of mind.

We set up service connection on a Monday with service to be set up that Friday. Husband takes off of work and no one shows up. ALL DAY. We are told that someone will be here in 30 mins. No one shows up. Finally at 5:30 the lady informs us that she’s so sorry but a work order was never issued for us and they would have to reschedule. Appt made for the following Wednesday. We call on Tues to make sure they will be there the next day. "Oh yes we will be there," the representative tells us.

Called windstream to make my monthly payment. Told customer service rep that we wanted to pay 105 which is our monthly bill. When I looked at my online banking however the rep charged our debit card 190 and change. Seriously what is wrong with this picture. How does windstream continue to do this to people and still be in business. Called back to complain and office is closed. I would get a different internet company however where I live they are the only service provider available. Someone really needs to make them accountable for their actions. I'M OVER THEIR ACTIONS. This is the second complaint I have made against them. The first one was when they decided to so auto withdrawal without my approval. Please help.

Absolutely disgustingly price gougingly low quality garbage ISP filth. If I could give this review 0 stars, I would. We pay for 3 Mbps and get 1 Mbps. There are 3 people living at my residence, and only one of us can use the internet at a time, and 0 of us can use it if our neighbors use it since they also unfortunately use Windstream.

I pay for the most expensive speed from Windstream and it's so **! Every day it drops connection. I have to restart my router every day to try to make it reconnect. I've been suspended for 2 months from a game service because I kept losing connection! Streaming movies is slow as **, gaming is a laggy mess, the ping is all over the place. It's so unreliable it's driving me insane, but every month I have to keep paying for this ** service. I am no longer paying for this service till they fix my garbage internet!

I am a high school graduate starting out on my own and chose Windstream due to their low prices to help. I was told it was $60 a month, and instead I have been getting bills between $70-$100 a month. 99% percent of the time when I try to call in to pay my bill your automatic system does NOT work and fails my payment every time. I try to avoid speaking to a representative due to a lack of help/understanding and issues that only seem to arise when on the phone with a representative. I had auto pay set up for a time and ended up calling Windstream to state my payment would be two days late due to a check mixup, and I wanted to make sure the payment wouldn’t be put through and overcharge my account.

Out of 3+ months of service I had roughly 20 scattered days of useable internet. I cancelled service and they continued to charge me and sent me to collections. I disputed the claim and they just chose a different collection company. They “cant find” the call where I cancelled service even though they “record them for future use”. It's affecting my credit score, it has cost me work problems, home buying problems, and they will not fix it. Customer service has been terrible. They are trying to extort money from me for services I expressly denied and did not want. They are hands down the worst company I've ever had an experience with.

Worst customer support experience. This company needs to hire new staff & train them how to speak to people. Within 5 minutes on the phone with the Technician he became argumentative and had an attitude. Actually, asked me if I wanted help or not. Unfortunately, I live remote and this is the only provider I can get for Internet.

Updated on 04/28/2020: Wrote a review about Windstream, and since then, my internet has been going in and out. The lady "Maggie" that comments on every review, has YET to contact me, even though I gave my information the same day she commented. The technician that I had to call for, is currently working on something outside, but I do not have high expectations that anything will be better. How many times does this company have to be sued or file bankruptcy before they are made to produce what they claim?

Windstream Internet access in Dawsonville, GA is very unreliable. They are apparently only able to stay in business because there are no other alternatives here. Every day, there are multiple downtimes. They do not have an online method for reporting problems, so the only way to do that is to call and wait on hold for long periods of time. Hopefully, one day people will wake up and elect some public service commissioners who will hold companies accountable.

I am surprised that Windstream is still in business (what's interesting is how many other people wonder that as well!). Our home internet has frequent periods of slow response time at various times throughout the day. The amount of my monthly bill is constantly changing, too. Sometimes, it's $117, and the next month, it'll be $118, then $122. What is that about? We don't watch movies or a lot of videos, we don't have a lot of devices connected to our internet and we don't purchase any extra services. Sounds a little fishy to me. If I am paying for decent internet speeds, then that is what we should get. Windstream is the ONLY provider in our area, so there is no motivation for them to improve to keep their customers. You know how that works! You're just stuck with 'em.

Reported slow service for over 2 weeks. Kept saying it was fixed. The technician kept saying he came to fix it when no one showed up. Last day a technician came out to "fix it", now it's running even slower. Just put in for a new service and will be canceling soon. Don't waste your money. The WORSE service I've ever had.

Ever since getting Windstream (Hobbs, NM) two years ago the internet has constantly dropped. We get an average of 3 Mbps or less (shouldn't even be paying $60 for such horrible speeds). Customer support is no help. We've called for them to check out the problem, nobody ever showed up but claim they did (we were all home). I contacted them and was told to wait for a call from another department or so, but nobody reached out.

I’ve been a Windstream subscriber for 14 years mainly because they have the monopoly of service here in New Mexico. In the beginning, I had 3 megs but almost daily the speeds would drop to half a meg or nothing. Restarting the modem or resets wouldn’t help and I repeatedly had to call Windstream tech support which often solve the problem for five minutes. After many visits from Windstream techs, a fellow checked the signal coming into the interface box and discovered static. He went up the road and connected be to a different line. Windstream had already by way of apology, upgraded me to 6 megs which didn’t affect the signal drops. After the tech switched my connection I suddenly had a steady 6 megs. However, it didn’t last long.

Our subdivision currently has 12 mb internet. Windstream recently installed a new system in our subdivision to provide up to 200MB. Since that has been completed, I have called numerous times to upgrade my residence but customer service has not received any information about the upgrade. A Technician came out today and successfully got a home in the back of the subdivision running high speed. I called today to ask for the same service. I again was told they don’t have a record of a higher speed being available in our subdivision. There are approximately 40 homes in this community.

I have some very good TVs but the streaming service (internet) from Windstream is horrendous! Making the switch next week. I would do it sooner but that is the quickest the other provider can service our home. You’ve been warned!

I've been with Windstream for 3 years, in Cleveland, Georgia. Windstream is the only cable company available. All in all not too bad. The LOCAL installers are great. The customer service is lousy...LOUSY. First of all support is "outsourced" to another part of the world (India) I think. I cannot understand the very thick accents. I think most of these people work from home and Windstream probably pays them 20.00 a week.

It took 4 years worth of complaining and having technicians come out and do pretty much nothing, for them to figure out the reason why we were getting such low speeds and so many service interruptions was they had used old wiring that was simply draped across our roof. The first time the technician ordered a line to be dropped and buried it took over a month for them to show up and then they didn't even change any wiring or bury anything. A couple months went by and I had to call again because we were getting so many service drops and awful speeds, so yet again they scheduled for a line drop and bury.

Windstream sucks always problems then you call and customer service is a joke. My son is paralyzed and has no movement under chest level pretty much depends on Internet for his work and his social life. He is always having to use his cell phone hot spot. Of course internet out again today and was told next Tuesday before anyone can come look at. Last Year was nothing but problems. Took 3 months for them to bury the wire that ran across the road and cars drove over it every day. If I had another option I would take it and cancel this service but unfortunately my son needs Internet. At almost 80.00 a month you would think it would work.

I live in an area where Windstream is 1 of very few service providers and so I have been with Windstream for almost 2 years and every month there has been a problem with them. Either they are charging me for services I don't have or turning off my internet because they say they didn't get my payment yet they took the money out of my account. When you call them it is very hard to understand 95% of them because they don't speak English clearly. Then they give me the run around that I have to talk to someone else cause they can't help with my problem. I was told to send proof of my payment to the email they gave then tell me that when the supervisor checks the email they will call me at their convenience. They are the absolute worst.

My internet goes out an average of four times per week. Sometime it is a short time and sometimes more than 24 hrs. All I get from crapstream is “we have found an outage in your area”. Then Windstream needs to pay their bills to keep it up and running. Worst service I ever had.

I have Windstream's "high speed" internet, via DSL. At a pathetic 15 Mbps. The average internet speed in the U.S. is 98 Mbps. Windstream advertises they have same speed as competition at lower prices. Well, their competition offers 1,000 Mbps at A LOWER PRICE THAN MY 15 MbPS!!! Every time I call to check on when THEIR gig speed fiber will be ready, they can't tell me. I'm switching to their competition as of today.

DO NOT USE WINDSTREAM EVER!! We have had nothing but issues with this company from the beginning. I have to reset and unplug the router more than 10 times a day. Their customer service team takes 5 days to send anyone out and we've already had our router replaced by them. It's a ** company and deserves no business as nobody there actually does the work they should be doing. Complete failure as far as techs go. I only got Windstream to avoid a $300 internet bill from the only other service provider available. All customer service reps read from a script and sound like they hate their job. It's never fun speaking with anyone from the company but I'm forced to as they don't have any will to actually make their service available as well as any maintenance needed on their Network. They should just close the business altogether.

This company is a joke. If you use this company, just know you would get more out of putting your money in a pile and setting it on fire. My internet stopped working on January 10th. I called in and was told it would be back on by January 15th. Complained and was finally told it was expedited and would be 48 hrs. 48hrs passed and nothing. Called back and was then told there was an outage and it would be done in 72 hrs. 72hrs passed nothing. Called back and was told outrage and line fixed but there was a problem with my personal line and that they would come by the 25th, again unacceptable. Asked for manager again and again was told 48 hrs. Keep in mind my wife works from home and internet is needed for her to work, which I explained on the 10th and no one cared. They assured me 48 hrs.

One Star review is even too generous because that would imply the company has done work even 1 star worthy. This is simply incorrect as Windstream is possibly the worst company in America. Sure EA (Electronic Arts) gets the golden throne of bad companies for scamming and fleecing its customers with bad products and dodgey service, but ** me if Windstream doesn't generate the majority of HATE I feel in a year. Their internet is sub-par at best when it works and murderously infuriating when it (and it will without question) fails. If you have another option for internet, go with that as Windstream customer service will drive you to premeditated homicide. It's more reliable to send data via carrier pigeon than windstream lines. Can't wait for SpaceX to finish their satellite web as I'll be first in line to dump Wind-Dream service.

I have had nothing but trouble with Windstream. We have gone down at least 6 times. The first time the equipment kept going down and I had to unplug and replug by direction of Windstream. Then the equipment simply failed and my company was down 3 days before they got here to replace the equipment. Once the new equipment was installed we were good for about one month, then started to unplug and replug as the system would go down. Then went completely down and this time it took them 5 days to replace the equipment. Service is terrible, they say they will update you, but never do and I had to call them constantly for an update. My honest opinion is stay away from Windstream...

Service is nonexistent most of the time. I’ve had service technicians out several times and have called customer service to no avail. First thing in the morning when I’m the only one on, it doesn’t even work correctly, I spend most of my time waiting for a connection. If two or more people are on, then forget it. My son cannot even play Xbox. I selected Spectrum and am very satisfied now.

I had such poor reliability of a internet signal and I would report it, when the servicemen came out to check it they even complained about the poor signal service in my area. Every time, every tech. I finally disconnected my service and then they refused to send me a refund for the unused days after I disconnected. They said it would cost them too much to send me a check for the 3 days and it was not their policy, (I should have read the fine print better, huh?) I understand it was only for around $7 but they have no problem increasing our bills by $2.00 or so when needed. We pay from the 15th to the 15th of every month and they get to keep our money if we cxl before the 15th. Why are they allowed to keep our money, I call that racketeering.

We have had Windstream as a provider for a longtime. A friend stayed with us for awhile and after 2 days he did a speed test and found it at 1mb. I can only speculate this had been going on for along time. Called them and was offered 50mb avg. up to 75mb download for same price we were paying, $39.95 + taxes. Ok, sign me up. Had problems getting set up, but got it going after 4 days or so. Soon after speeds were up and down. Bill comes. Not the price I was quoted. That's just the start. Add up bill and I get $54.48... "Current Charges Due $68.99". Now how do you come up with that I ask after calling customer service and being on phone for 45 min? After an hour it was clear they only want to make it difficult so you just pay your bill because it's such a pain to ask them to do what they claimed they would do.

Windstream service at one time was good and had great customer service. Now internet works for a while then down. Call for repair, then wait 4-5 days for a repair asked for the contact info of a local service mgr or person in charge locally. They won’t provide it. All you get is crappy at best customer service and thanks for being a 30 year customer. Reliability?? They have no idea what that means anymore. At least I got a bill credit last month but only after being on hold and transferred to multiple people.

Upgraded to 50 Mbps internet speed. Had it for a couple of years. No major issues since I started college and had numerous online classes. The ability to upgrade to 100 Mbps, the highest in my area, was finally available and since then I have experienced service drops every 5-10 minutes ever since. Called to have a tech come out to the area, no issues were found but the service drops continued. I have done various speed tests and it never goes above 40 Mbps. So either someone is lying to me about my 100 Mbps upgrade or the service tech missed something. I am at the point where all I can do is downgrade back to 50 Mbps since they are the only service provider around.

Windstream internet is the worst internet ever. We upgraded to 25mps over a year ago and we get less than 1mps most of the time. Our neighbors that are on Windstream have the same problem. Their customer service is just as bad. You get someone from another country that you can't understand. Can't wait for another company to come to our area. So long Windstream.

I called @Windstream on September 16 for a landline and internet. Here we are at December 31 and I still do not have a phone! And they are unable to give me a date as to when I will have a phone??!! #Windstreamsucks #Windstreamgetyour**together #IhateWindstream #Windstreamneedscompetition #Windstreamneedsaworkover #WindstreamneedsFCC

I noticed that my Windstream bill had gone up, so I called to inquire about the increase of the security package, Texas Universal Service Fund and Deregulated Fee. After a 15 minute wait, I was transferred to a woman by the name of Taylor. From the time that this person began to speak it was clear that she was on the defense, spoke down to me and was extremely rude. I have been a customer for 4 years and have never been treated so unkind by any of the representatives. She insinuated that I was the problem...even though others were in my presence and confirmed that my questions were reasonable and my tone sedate. At one point this person even said to me, "I don't know why you're upset, it didn't go up that much."

2 years of garbage internet. Have had techs out 6 times after I finally get fed up. The last tech told us it will never get better because Windstream will not upgrade their equipment. I am better off using dial up. Windstream needs to get into the same decade.

I have had Windstream internet service since they first offered in our area. I have had nothing but trouble with the service. My service is to be 3.0 mbps, however, my service has rarely been that fast. I routinely have to call 2-3 time per year when the speed drops to .5 mbps or lower. One time, after weeks of trying to get my service restored, they found a corroded wire at the end of the road. Recently, the phone and internet service would drop to no service at all. The service technician came out and tested the line at the demarcation box on the outside of my house, and he could not detect a problem. Over a months time the drops became more and more frequent to the point where my internet and phone service was down more than it was up.

We've been with Windstream, when it was Alltel, since 1988! For the past month, the internet speed has gone from good to piss poor!! You call their number, and get people overseas or Mexico who you CAN'T UNDERSTAND!!! Try to get transferred to the mainland UNITED STATES and you can't!!! I asked for a tech to come out to check the lines, that is SUPPOSE to happen on Dec. 20. Windstream says the speed is great, but no it's not!!!! IF we didn't live in a rural area and had more choices, we would go with anyone other than Windstream!!!

Clyde, TX. PJ **. When I first moved here, all my friends warned me not to do business with Windstream for internet access. At first I took their advice. But it's been 5 yrs now and Windstream started sending me mailers offering internet speeds of up 1 gig. So, I called them and they said sure we can. So, I bite the hook, and signed up for their new 500 gig speed. This was 12/06/2019. Couple days later, I get this text message saying "Due to the speed you requested it will be 01/20/2020 before it can be installed. So I called the main number and after going through all the buttons, this lady named Casy, advised me that the sales dept and the tech depts do no communicate to each other, and that if that's what they told me, then there was nothing that she could do. So, now after reading all these complaints, I agree! Now I read where Windstream has filed for bankruptcy. Beware!!!!

We switched to Windstream when they promised no outages and faster internet in our area. In the last month we have had 3 outages and the last one started on Dec. 8 and we still have no internet 5 days later. Call the 800# was told internal problem will have to send a tech out, was supposed to be fixed last night before 6. Got home, no internet, call again, told tech, closed our ticket as fixed because no one answered the phone. Told them never received a call from anyone, said will re-open our ticket but tech would not be able to come out until Monday of next week.

I signed up for Windstream because it was the only service available in the area. New neighborhood. I attempted to cancel 1 day late. My service started on 11/10 and I cancelled on 12/11. I was told by Amanda the Executive Customer relations manager that even for one day, they could not waive the one day and cancel the $25 dollars per month for 12 months. I was also informed by Amanda that it has never been done and she can’t do it. Left me on home for some time just to come back and tell me that she has to pull the call. I understand now but I don’t agree with them but the just filed for bankruptcy so they want to cheat their customers. I also seen online where it is stated that there is not a cancellation fee. I am including it with this review. Beware.

RUN! If you have any other choices for internet services, run and don't look back. Worst service and customer service you will ever encounter. Paying for 12.5 mbps and consistently only getting 0.25 -2.25. After several calls, customer service only wants to play games, instead of getting anything done.

I have never worked with such an inept business in my entire career. I was advised when I signed up I would have internet speeds of 200. I currently have speeds of 6. It will take 5 days to come out to rebuild "something" per the customer service reps, but they aren't sure what. Then I find out my business line is a dummy line. When no one showed up to "rebuild" and I called in to find out what happened no one had any idea of what I was talking about or let alone anything on the schedule for my address. Each customer rep gives me different answer than the one prior as to why my internet isn't working. Each customer rep says the one before gave me bad information. I pray some other internet provider swoops in and takes over as they would get ALL the business from these incompetent people.

The status quo for telecom companies has developed into a industry of profits and customers are worthless because customers don't have a choice. Windstream is no exception. 1) Call for new service, immediate answer from a Salesperson that begins their upselling techniques and false promises and statements to get the sell. 2) Appointment set for installation, technician No Shows. I received 3 text messages confirming the appointment. Received 2 phone calls confirming the appointment. On text message stated technician was on the way, 2 hours later after missed appointment time window and no communication, I called. Wait for it...15 minute hold time to speak to someone. I guess the sale was over. Windstream rep stated that there was an error in the account set up.

Windstream doesn't respond to outages in a timely manner and seem to lose internet at least once a month for 24 hours or so. Price is decent but service and getting someone to get out in the field is a different story. So just remember you get what you pay for. Cheap internet comes with cheap customer service.

I’ve had Windstream for years and recently I’ve been having issues with my internet connection. I called to report the issue two days ago and they won’t be able to come fix it for another 2-3 days. The customer service reps are hard to understand because they are from the Middle East. One of them hung up on me because I asked to speak with a supervisor after he was rude and disrespectful. I don’t understand why it will take 5 days to reconnect my internet? I’m in the process of finding a new provider.

Our internet went out on Thursday November 28 due to an issue with their service and a surge that caused modems to "get fried". It is now Sunday, December 1 and still no internet. They are telling us they can't get to us till Wednesday. I teach English online and this has caused me to have to cancel classes and now my contract is getting cancelled so I no longer have a job. When this was explained to Windstream all they had to say was "I apologize for the inconvenience. They are the worst. Run far from them. Pay the extra money for a better company.

When they started with Kinetic system and paperless billing, customer was told, "If you didnt sign up for paperless bill your account would be charged .50 cent extra." I signed up and havent been able to go online and print my complete statement in 4 months, customer rep nor supervisor have any authority to mail me paper copy but they send me email notification that a bill is available and I also received a upgrade offer in the mail to my address but they can't mail me a paper copy of my statement.

Very slow internet speed & I have one of the fastest speeds. Told it's not the line or service, but I don't believe it. It worked before & now doesn't? If I wouldn't know better I wonder if it's not a scam to get you to buy a faster speed. If you can, buy internet service somewhere else.

The internet was fine while I had it. I canceled services, but the rep. I spoke to put me on a credit plan in case the new provider did not work out and was given a set day in which I would have to cancel by. I did cancel with a few days to spare. I noted it in my phone calendar with an alarm so as not to go past the cut off. Long behold I get a past due bill in the mail. I call customer service who were not listening or understanding but sticking to some scripted response. I explained what their rep told Me several times but they did not listen again and only used the system information they have. I haven’t used Windstream services for 4-5 months, and yet no assistance in taking care of a situation caused by their inept employees and crummy customer service practices. I wouldn’t recommended this service to anyone.

We have been receiving emails and mailings that told us we should "upgrade" to higher speed. When we called to set it up, the individual said "yes, you can upgrade". Technician came out to give us a new box and realized the connection to the green box on the street did NOT have the high speed that has been promised in the email statements and assorted advertisements. When the technician started checking things, he realized that we were not "recognized" as a customer. We have been paying for internet service for 15+ years. Now that we are recognized, the service is HORRIBLE. I wish they would forget about us again and let us go back to somewhat decent internet.

We signed up for phone, and e-faxes from Windstream. E-faxes were a problem from day one. Several big customers complained we did not handle their orders. But we never saw them. They went into a blackhole. When we called for customer service, they could not find a problem. On one call the the rep denied we even had the e-fax service with them. Once we determined there was no hope of a solution, we cancelled our service. We faxed them THEIR form to terminate. They refused to accept it. We ported our numbers back to Comcast, but Windstream continues to bill me. Numerous phone calls have only led to more threats of collection agencies, and court action. What part of we quit do they not understand?