Kinetic Reviews

They are very expensive compared to other providers near me. They told me when I signed up I would receive a $100 gift card after I signed up. I have not received the gift card after 2 months of waiting. Every time I call them about this issue they have a different story as to why I haven't received it yet. Now they are saying it will take up to 2 months to be mailed out after they resubmit my application. Issue #2, I am supposed to receive the EBB, I was approved and submitted my application to them twice and they say it will take up to 4 billing cycles to update it on my bill. Why?? My daughter submitted her application to a different internet provider and they had it on her bill within 24 hours.

After reviewing my credit report recently, I found a Windstream Account that has been fraudulently opened using my name and social security number that is now delinquent and in collections and affecting my credit. I called Windstream on Monday, September 21, 2021 and spoke to Amanda (**) who was extremely pleasant and "filed a form" to "submit to the fraud department" for me; Amanda asked for a contact number for me and told me that I would hear back in 1-3 business days. It is 5 business days later and I have not heard from Windstream. Today, Monday, September 27, 2021, I contacted the company again and spoke with Amber (she would not provide her employee number for "security reasons"). She was not able to provide me any explanation for why I have not heard from anyone and again "submitted a request to the fraud department" and assured me that I would hear back this time.

Plans offered are competitive with the market offerings in our area. Compared to my previous provider, upload and download speeds are better, however, speed does appear to be inconsistent at times. Not a deal breaker and would still continue to recommend Kinetic by Windstream, but I'd also let folks know about the inconsistencies that do occur.

Literally the worst service ever!!! Their customer support is absolutely useless. We've had issues with our internet since Thursday and was told they'd overnight a new modem but the tracking says it won't arrive until Monday!! We called customer support and they were rude and couldn't even tell us why our internet wasn't working and said their techs are off on the weekends and that there's nothing they can do about it. We told them our baby relies on the wifi connect for his owlet to monitor his heart and breathing because he's had to be admitted to the ER before for not breathing in the middle of the night and my husband relies on it for work but all they said was "Sorry for the inconvenience, there's nothing we can do, you'll still have to wait until Monday..."

This company is clearly double dipping with EBB funding. I’ve contacted lifeline support and there is an investigation that has started due to their handling of people’s applications. I applied and got approved for EBB back in June, I called Windstream my provider and spoke to a customer service rep who told me to download the kinetic app and fill out the windstream EBB application. I filled out that application and was told it could take 3 billing cycles before it was approved.

I will scream it from the rooftops HORRIBLE SERVICE. I've been without service since Saturday (it's now Thursday). The internet service constantly drops or completely goes out...Which has been a nightmare. I work from home. I've called service multiple times and you will hold for hours (and the line drops). You try to escalate through Chat, ask for a supervisor, even attempt to cancel and nothing. I've filed complaints at this point with the FCC and BBB. I wouldn't recommend this service to an enemy. The local store employees are incredibly nice, but service line employees are to understand language wise.

During high usage times (which seems like ALL the TIME) my cell phone and PC act like Dial Up...I have contacted them so many times. Talked to people overseas and they don't get it. One told me I don't even HAVE WIFI. What? I have called and called to no avail. I am switching to Spectrum. I have been with them for a 1 year and a half. I HATE IT!!!

Company does not communicate professionally. My initial order for the service recorded my information incorrectly. I have called and corrected my information every month. Still received no billing information or final payment notification outside of threat to send my information to a collections agency.

We switched to Windstream about 9 months ago. We live in a rural area & I WFH 100% so I wanted faster uploads. I’m sorry we switched! Windstream will sell you on fast speeds but after about 3 weeks they are significantly less, like 100 mps to 30 mps. And I lose service every 2 weeks, it’s like clockwork but they don’t know why. I go without service for at least a full day up to 10 days! Terrible situation when you WFH. And such poor customer service, very long wait times, no one department seems to know what the other one is doing, no consistency in customer support. I was better off with my previous provider. I’m planning to go back to them. I’m tired of paying for high speed but getting average to low speed and terrible service and support.

I have had Kinetic internet for four days. It has been a disaster. The wifi modem Kinetic installed does not extend thru the house. The internet falls off my cell phone every time I go outdoors. I have to delete Kinetic internet off my wifi on my cell phone when I come into the house then reinstall it. Kinetic technical support pretty much told me that 1. I am an idiot, 2. I have to buy a modem to install in the upstairs and the main floor in order to get internet and a wifi extender. The modem is in the basement like I always had. Spectrum modem extended throughout the house with no problem and outside to the driveway and garage. This is **. If Spectrum has a modem that gives me wifi throughout the house, Kinetic should have the same service. Just today I had to reconnect my wifi on my cell 5 times because I was gardening. Do not get this internet from Kinetic. It is worthless.

The internet quality is slow most of the time. I live in an area where Kinetic is our ONLY option. Getting a technician out takes a very long time. I was estimated to have a tech out on the 21st. That's 8 days after I requested one. They said it's due to the storming in the area. I find that odd since the storm season in Florida is extremely predictable and hence should have been prepared for. I believe they underserved our area because they know as a consumer we have next to no choice for who we can choose for internet services.

As a long term Windstream customer in a relatively rural area, I feel very qualified and obligated to warn as many people as I can about how poor this ISP is. Pros: No data caps. Cons: Poor customer service, very long wait times, no one department seems to know what the other one is doing, no consistency in customer support, no ability to dial 911 just about every time it rains, very pricey for less than 10 Mbps. Kinetic has no interest in upgrading the 40-year-old copper lines with which they provide DSL service on my street. I can't believe how much Kinetic lies to their long-term customers. I'd have left Windstream long ago, but they are the only ISP in my area. Beware!

The company has resolved the issue and I was finally able to receive the EBB Credit. Though due to the hassle to receive the credit, being repeatedly given wrong information, not receiving a follow up when I was told that a Windstream Representative would follow up with me, and the rude behavior of one of the Windstream Representatives on one occasion in particular when this Representative was assisting me in this resolution process, I am only updating my review to a three star review. Though I truly appreciate several of the Windstream Representatives who assisted me in the resolution of this complaint, who were very professional. I also really appreciate Windstream making things right with me and applying the EBB Credit!

I have had nothing but problems with Windstream. I had no Internet and it took them over a month to get my internet up. I recently tried to upgrade to their fiber. They could not give me a time window. Just sometime during the day (when I have work). When the tech finally showed up and called me (which he said he had a time window so I don't know why the person on the phone could not access that time window) he said the box was not active and could not hook up anything. Techs came the next day (another day I had to miss work) and hooked up everything. Went to turn on the fiber and found out that there is an issue with the data center in my area. They do not have something set up correct (the automated text I got said they may require the "construction of additional facilities").

I recently moved and I was going to sign up with this company. I started to and they got my name, address and my card info and suddenly lost the phone convection. I tried calling back but they have my number so I waited for them to get back with me. Next thing I knew my card was used to buy games. When I tried again because I really needed internet, they wanted be to jump through hoops to get it. I found out my old internet company was in the area and I bought from them. Do not use this company. They have thieves working for them.

My home phone has not worked correctly in a week. You can't hear the person speaking on the other end and they cannot hear you. Have had repair techs out several times to no avail. The last one switched out my newer modem for an older one and now the internet is not working either! I am an older, disabled person and I need my home phone service and internet to keep up with my appointments. Their answer has me literally waiting at home until it's convenient for them to get here! No concern at all. It can take days to get repair and then it usually gets pushed further out than originally planned. I am looking for another company with better service.

This company should be fined by the FCC for incompetence and lack of customer service. I set up internet a month ago and was given an installation date two weeks out. I patiently waited got a text confirming appointment waited all day no call no text nothing so I call and they said, "Sorry you already had service." I confirmed that I did not and found the installers went to the wrong address but did not give me a courtesy of a phone call. I call back and they said, "Sorry but we can’t come out until two weeks." The next day the installation crew shows up next door and installs my neighbor. I ask about mine and he says, "Not on my list." The very next day he showed up at my other neighbors house and again tells me, "Sorry not on my list." I again wait my two weeks. I get a confirmation text. He will show up between 8 and 10 today and guess what. No crew! I call again and now they tell me the best they can do is tomorrow maybe!

I set up my appointment to have my internet connected by Windstream a couple weeks in advance. It was set for a Saturday as I work Monday through Friday. The morning of the appointment I received a text stating the installer would be there between 8:15 and 10:15. I tracked the installer on their provided tracking app that kept saying that he would be here in 1 min...then said he was working on it... Nobody ever showed up at my house. I waited until 11am and called customer service line and was told he came out here and did not have enough fiber optic line so had to order it! Nor could he bother to inform me so that I would not continue to sit here and wait!! Now this is a new construction subdivision, homes are pre-wired, and apparently Windstream installs in all the homes... He didn't know he would need Fibre optic line to install?!! Sorry I don't buy it.

Horrible service down here in Southern NM. They refused to cancel payments for my property months after I had moved out and repeatedly asked them to. Customer service reps are rude and unwilling to help. So basically they attempted to rob me until I brought my bank in to handle this issue (scam IMO). Avoid this sad excuse for a service provider at all costs!

Tried to get my internet installed today, and took off work. The technician comes and says, "We do not provide to your area." I asked him why the gentleman I spoke to on the phone said, "We do service your area." Guy was dumbfounded. Stay away from these clowns. If the installation process is this unorganized, God forbid you have any technical issues.

I was having problem with my Windstream internet. Called customer service and the rep said that I had many line breaks and I would have to have a service technician come out scheduled for Saturday, waited ALL day. Finally I called and was told they were out on Thursday. LIE. No one was here on Thursday. No apologies for wasting my day. The phone rep said that she would assist me. She become belittling and rude. I am still suffering from inferior and sporadic internet that I am paying too much for and not receiving the service promised. I wish I had another choice but I don't.

Half the time I get a speed of 6, promised 25mps, but ended up with 12mps. They misrepresent their service. Sadly we pay a fortune for the worst service. There are few options where we live, I was told they need to upgrade our area to get 25 mps, the person told me they will not spend the money.

Windstream is not a good internet provider at all! The service is really bad and yet they make you pay for full service anyway. We canceled our service but they won't prorate the bill so we need to pay for a full month even though we only used it 10 days. My advice: Avoid Windstream if at all possible!

I am extremely satisfied with my Internet and phone service. I have been with Windstream for almost a year now. I did not think I would ever get reliable service in the area I am located. It is 20 miles off the beaten path in Deep East Texas, besides the service being out during major power outage events, IE Hurricanes, I have not had any issues. I stream Netflix and Amazon without issue, and do not have any problems with speed or latency. My ONLY concern right now is that they will not sign up new customers in my neighborhood. I am an Internet engineer, so I know a thing or two about service.

They have been very helpful to me, from start to finish so far. It looks good already... That's all I have to really say for now.. Just giving it a try got a long way to go.. Glad I found them. I have no more to say...

Windstream has the worst customer service EVER. They will transfer you around to different people who won't solve your problem. Sometimes they will hang up on you. The internet service they provide is terrible! The internet is slow and stops working all the time and they don't try to improve because right now they are the only service available in some areas. I can't wait until Trailwave internet comes to our area so I can stop wasting my money on this sorry company.

I made a payment of $90.00 5 days ago. I set up a payment arrangement for September 30th to pay the rest ($73). The woman that was putting in my information "forgot" to update where I paid the $90. So with that being said they turned my service off. I have a receipt number where I paid and they still cut it off. Now I have to wait 1-4 hours before my service is restored. I can't get a real person on the phone, and when I do finally get to talk to someone they keep hanging up with no return phone calls. This is the second time I've had to go through this. Too bad there isn't another internet provider in my area, because I hate dealing with Windstream. They are terrible!!!!

I have had terrible experience with Windstream, but they are the only internet provider in my area. My "service" was taken off vacation hold on May 5, but the speeds were not adjusted back to the normal level until September 7. When I complained about the speed, I was upsold a faster level of service, which has not yet been installed for a variety of reasons. Customer service would not refund the difference between the rates for those months. The supervisor said, "you pay for the service, not the speed." Up/download speeds of less than 1MB at a 25-30MB price.

I’ve been with Windstream for years. & they’re okay. But I had appt from 8-10am, & they didn’t call or show up. Said 1/2 nation wants WiFi bc of Covid, but my daughter needs it- starts school in 3 days. Had appt 2 & 1/2 wks. Said they’d come way later; when they can. They gave me no estimated time. Really upset. Daughter starts school in few days!

I've had Windstream for years. It goes out randomly, I've called and complained multiple times about that. High speed internet? What an absolute joke. 1 gig download takes over two days. Bigger downloads take weeks! It's 2020. This is asinine. You don't care about your customers nor do you care about the quality of service you put out there. Not at all surprised to see all of these 1 star reviews. If I could give a no star review I would. Absolutely terrible internet and service in general.

I have been a Windstream customer for well over 20 years, mostly because living in a rural area I have limited options. There have been periods where I was satisfied with the ISP. But lately, they have been dropping the ball. I am paying for 50 mbps but rarely get anything close to that. I understand there are ranges promised, and am able to live with the 35 mbps that I average. Recently however, and I have only noticed this in the past few months while working at home, my speeds in the morning, from 6 AM to 10 AM with variations, I am seeing numbers in the mid teens and as low as single digits, often less than 5mbps.

Living in North Georgia is a blessing, with the exception of the sole internet provider, Windstream. As such we excepted 5 mbps as the "standard" when we arrive several years ago. Now, we have substandard bandwidth of 1 to 2 mbps. Why you ask? We are told it's because everyone is working from home. HA! I can be working off other services 20 minutes away at 50mbps all day long in a higher populated area. I don't know how the children in the area that must rely on a ISP like Windstream to be able to excel in school when the service continues to degrade. The corporate execs should be called before the Senate to explain why rates go up and service declines.

We were told we would receive 12mbps but were only able to get 4mbps on a good day. We got the run around & multiple excuses. Once the pandemic hit, Windstream showed their true colors even more. Our monthly bill jumped almost $50 DURING a pandemic! Our streaming signal was spotty at best, no one answered the phone & when we asked then demanded to speak to a manager, we were given reasons why we didn't need to speak to one. To make matters worse, our service was shut off and we were charged for a month we NEVER had service! Windstream said we NEVER made payments when our bank account states otherwise! We're still getting roadblocks & attitude from their so called professional customer service reps. Now they're wanting us to pay our "outstanding bill" AND return the modem at our expense! Seriously?! DO NOT GO THROUGH THIS COMPANY!

My wife and I have been a customer of Windstream since June 8th 2020. It is July 23rd and we have made no less than 22 calls for no service. Our router goes down constantly and have been told by representatives that service representatives would be available 3-5 days out. We have been told it will be escalated, but don't always get service. And miraculously sometimes hours or the next day the router comes back. I will say the technicians that have shown up, seem to do everything they can to resolve the situation. Customer service is very disappointing. We try not to get upset with those on the line, but unfortunately have lost our cool at times. It seems as though some reps are more capable in troubleshooting than others. We have had no problems for 2 days now, which is the longest we have gone with no calls to this point. Might look back to Xfinity internet if the service does not improve.

Got Windstream back in 2014, was tolerable. I could stream video games to Twitch and YouTube every day with ease. I lost it for a bit, got it back with a new box and it is atrocious. Outages always happen mid day, disconnecting me from my friends and signing me out of my game, and it also disconnects my family from Netflix and Hulu. I'd get Spectrum but they're too lazy to install their wifi. Every year, they get worse. Stay away from this ISP, they've unfortunately lost their touch.

I had Windstream/Kinetic for just over 2 years with nothing but disappointment. I paid extra for high-speed internet and every 4th or 5th day it would actually be high speed. I also paid extra for business internet and still the service always let me down. My son gets paid from working online doing computer animations and he would have to wait until 1:30 am on average to start his work. I know this because I would stay up and see if there was any truth to what he was saying, and yes, that is when it would work properly with any sorts of consistence. For the last 6 months we had this internet service he would set his alarm for 3:00 am when everyone was in our area was sleeping so he could work. When I called to confront the situation to get a resolution to this problem I was told "it is UP TO 100 megabytes, not guaranteed 100 megabytes."

I called Windstream to get assistance with payment arrangements and it was a disaster. My services were interrupted and was told if I pay a certain amount my services would be restored. I told the rep I would call back in ten minutes because I needed to discuss this with my husband. The rep assured me that everything was notated on my account. I call back and the rep told me that she shouldn't have told me that cause I needed to pay way more than the stated amount. Needless to say, I'm still awaiting a Supervisor to call me back about this matter. I had this same issue before.

We've had Windstream internet for about 2 years now and it has been atrocious. Our experience was like a nightmare that just wouldn't end. The wifi is extremely inconsistent and we have had several outages. A pattern I've noticed is that outages usually occur on Fridays. We would call customer service and they said a technician would come out the following Wednesday. A one time outage is understandable but several times is unacceptable. I have never had an outage for 6 days before and we are switching to Xfinity as this is being typed. Each outage would last 4-6 days. To Windstream: if you're going to run a business, do it right. Otherwise get out. And no Maggie, I don't really think there is anything you can do at this point. I would advise you find another employer as this place is going under. It doesn't take a fortune teller to know that this company will be gone soon.

After having a cable laid across our yard for two weeks, an outside contractor finally shows up to bury the line and they disconnected our service in the process. Windstream customer service said they were so sorry for the inconvenience and they would have it fixed 5 DAYS from now. They told me that the contractor was liable for the damage and it would be up to them to fix and they can't get back for 5 days.

Stay away from this internet provider. They are so inconsistent and bad. I have a YouTube channel and try to stay on a upload schedule but it's hard when the videos take a week to upload just because this internet is so slow. It is so unbelievably slow and I cant stand this internet. If I'm playing a game and my phone is on the internet at the same time it will lag horribly and the ping will never go down from 600-1000. We live in 2020. With all this technology we got now why the hell is this internet so damn bad? I cant even connect to the wifi as I'm writing this cause it's too slow to load the damn page. If you can get Spectrum internet do it. The extra money is worth it because you wont be getting constant headaches cause this ** internet.

This is the worst - Windstream Kinetic - stay AWAY - they are in bankruptcy for reorganization and it is no wonder - all of their tech service is some guy in India with a two page manual who insists on going through it each time to no avail. I pay extra for highspeed internet - it ranges from 0.53 to 12 within a 5 minute period - it's crazy and pretty much useless. I live in the country and did not have any choices - to show you how bad it is - Comcast is finally coming to our area and even as terrible as those people are - we are happy to see them. STAY AWAY FROM ANYTHING TO DO WITH WINDSTREAM AND OR KINETIC or you will be sorry. Feel free to email with questions **.

I made the switch to Windstream from Spectrum about nine months ago. My decision to do so was heavily influenced by the lower monthly rates Windstream was offering for high speed internet. The adage “you get what you paid for” applies to my situation. Yes, I lowered my monthly bill by $30 but in doing so I created a major headache for myself. Windstream’s service in my area is horrendous. I lose service at least once a week and there have been several occasions where I have gone days without service. I lost service today and was informed by a customer service representative that I must wait five days to see a technician. Five days!?! Forget it, lesson learned. I’m switching back to Spectrum. I’ll pay more, but I’ll get peace of mind.

We set up service connection on a Monday with service to be set up that Friday. Husband takes off of work and no one shows up. ALL DAY. We are told that someone will be here in 30 mins. No one shows up. Finally at 5:30 the lady informs us that she’s so sorry but a work order was never issued for us and they would have to reschedule. Appt made for the following Wednesday. We call on Tues to make sure they will be there the next day. "Oh yes we will be there," the representative tells us.

Called windstream to make my monthly payment. Told customer service rep that we wanted to pay 105 which is our monthly bill. When I looked at my online banking however the rep charged our debit card 190 and change. Seriously what is wrong with this picture. How does windstream continue to do this to people and still be in business. Called back to complain and office is closed. I would get a different internet company however where I live they are the only service provider available. Someone really needs to make them accountable for their actions. I'M OVER THEIR ACTIONS. This is the second complaint I have made against them. The first one was when they decided to so auto withdrawal without my approval. Please help.

Absolutely disgustingly price gougingly low quality garbage ISP filth. If I could give this review 0 stars, I would. We pay for 3 Mbps and get 1 Mbps. There are 3 people living at my residence, and only one of us can use the internet at a time, and 0 of us can use it if our neighbors use it since they also unfortunately use Windstream.

I pay for the most expensive speed from Windstream and it's so **! Every day it drops connection. I have to restart my router every day to try to make it reconnect. I've been suspended for 2 months from a game service because I kept losing connection! Streaming movies is slow as **, gaming is a laggy mess, the ping is all over the place. It's so unreliable it's driving me insane, but every month I have to keep paying for this ** service. I am no longer paying for this service till they fix my garbage internet!

I am a high school graduate starting out on my own and chose Windstream due to their low prices to help. I was told it was $60 a month, and instead I have been getting bills between $70-$100 a month. 99% percent of the time when I try to call in to pay my bill your automatic system does NOT work and fails my payment every time. I try to avoid speaking to a representative due to a lack of help/understanding and issues that only seem to arise when on the phone with a representative. I had auto pay set up for a time and ended up calling Windstream to state my payment would be two days late due to a check mixup, and I wanted to make sure the payment wouldn’t be put through and overcharge my account.

Out of 3+ months of service I had roughly 20 scattered days of useable internet. I cancelled service and they continued to charge me and sent me to collections. I disputed the claim and they just chose a different collection company. They “cant find” the call where I cancelled service even though they “record them for future use”. It's affecting my credit score, it has cost me work problems, home buying problems, and they will not fix it. Customer service has been terrible. They are trying to extort money from me for services I expressly denied and did not want. They are hands down the worst company I've ever had an experience with.

Worst customer support experience. This company needs to hire new staff & train them how to speak to people. Within 5 minutes on the phone with the Technician he became argumentative and had an attitude. Actually, asked me if I wanted help or not. Unfortunately, I live remote and this is the only provider I can get for Internet.

Updated on 04/28/2020: Wrote a review about Windstream, and since then, my internet has been going in and out. The lady "Maggie" that comments on every review, has YET to contact me, even though I gave my information the same day she commented. The technician that I had to call for, is currently working on something outside, but I do not have high expectations that anything will be better. How many times does this company have to be sued or file bankruptcy before they are made to produce what they claim?

Windstream Internet access in Dawsonville, GA is very unreliable. They are apparently only able to stay in business because there are no other alternatives here. Every day, there are multiple downtimes. They do not have an online method for reporting problems, so the only way to do that is to call and wait on hold for long periods of time. Hopefully, one day people will wake up and elect some public service commissioners who will hold companies accountable.

I am surprised that Windstream is still in business (what's interesting is how many other people wonder that as well!). Our home internet has frequent periods of slow response time at various times throughout the day. The amount of my monthly bill is constantly changing, too. Sometimes, it's $117, and the next month, it'll be $118, then $122. What is that about? We don't watch movies or a lot of videos, we don't have a lot of devices connected to our internet and we don't purchase any extra services. Sounds a little fishy to me. If I am paying for decent internet speeds, then that is what we should get. Windstream is the ONLY provider in our area, so there is no motivation for them to improve to keep their customers. You know how that works! You're just stuck with 'em.

Reported slow service for over 2 weeks. Kept saying it was fixed. The technician kept saying he came to fix it when no one showed up. Last day a technician came out to "fix it", now it's running even slower. Just put in for a new service and will be canceling soon. Don't waste your money. The WORSE service I've ever had.

Ever since getting Windstream (Hobbs, NM) two years ago the internet has constantly dropped. We get an average of 3 Mbps or less (shouldn't even be paying $60 for such horrible speeds). Customer support is no help. We've called for them to check out the problem, nobody ever showed up but claim they did (we were all home). I contacted them and was told to wait for a call from another department or so, but nobody reached out.

I’ve been a Windstream subscriber for 14 years mainly because they have the monopoly of service here in New Mexico. In the beginning, I had 3 megs but almost daily the speeds would drop to half a meg or nothing. Restarting the modem or resets wouldn’t help and I repeatedly had to call Windstream tech support which often solve the problem for five minutes. After many visits from Windstream techs, a fellow checked the signal coming into the interface box and discovered static. He went up the road and connected be to a different line. Windstream had already by way of apology, upgraded me to 6 megs which didn’t affect the signal drops. After the tech switched my connection I suddenly had a steady 6 megs. However, it didn’t last long.

Our subdivision currently has 12 mb internet. Windstream recently installed a new system in our subdivision to provide up to 200MB. Since that has been completed, I have called numerous times to upgrade my residence but customer service has not received any information about the upgrade. A Technician came out today and successfully got a home in the back of the subdivision running high speed. I called today to ask for the same service. I again was told they don’t have a record of a higher speed being available in our subdivision. There are approximately 40 homes in this community.

I have some very good TVs but the streaming service (internet) from Windstream is horrendous! Making the switch next week. I would do it sooner but that is the quickest the other provider can service our home. You’ve been warned!

I've been with Windstream for 3 years, in Cleveland, Georgia. Windstream is the only cable company available. All in all not too bad. The LOCAL installers are great. The customer service is lousy...LOUSY. First of all support is "outsourced" to another part of the world (India) I think. I cannot understand the very thick accents. I think most of these people work from home and Windstream probably pays them 20.00 a week.

It took 4 years worth of complaining and having technicians come out and do pretty much nothing, for them to figure out the reason why we were getting such low speeds and so many service interruptions was they had used old wiring that was simply draped across our roof. The first time the technician ordered a line to be dropped and buried it took over a month for them to show up and then they didn't even change any wiring or bury anything. A couple months went by and I had to call again because we were getting so many service drops and awful speeds, so yet again they scheduled for a line drop and bury.

Windstream sucks always problems then you call and customer service is a joke. My son is paralyzed and has no movement under chest level pretty much depends on Internet for his work and his social life. He is always having to use his cell phone hot spot. Of course internet out again today and was told next Tuesday before anyone can come look at. Last Year was nothing but problems. Took 3 months for them to bury the wire that ran across the road and cars drove over it every day. If I had another option I would take it and cancel this service but unfortunately my son needs Internet. At almost 80.00 a month you would think it would work.

I live in an area where Windstream is 1 of very few service providers and so I have been with Windstream for almost 2 years and every month there has been a problem with them. Either they are charging me for services I don't have or turning off my internet because they say they didn't get my payment yet they took the money out of my account. When you call them it is very hard to understand 95% of them because they don't speak English clearly. Then they give me the run around that I have to talk to someone else cause they can't help with my problem. I was told to send proof of my payment to the email they gave then tell me that when the supervisor checks the email they will call me at their convenience. They are the absolute worst.

My internet goes out an average of four times per week. Sometime it is a short time and sometimes more than 24 hrs. All I get from crapstream is “we have found an outage in your area”. Then Windstream needs to pay their bills to keep it up and running. Worst service I ever had.

I have Windstream's "high speed" internet, via DSL. At a pathetic 15 Mbps. The average internet speed in the U.S. is 98 Mbps. Windstream advertises they have same speed as competition at lower prices. Well, their competition offers 1,000 Mbps at A LOWER PRICE THAN MY 15 MbPS!!! Every time I call to check on when THEIR gig speed fiber will be ready, they can't tell me. I'm switching to their competition as of today.

DO NOT USE WINDSTREAM EVER!! We have had nothing but issues with this company from the beginning. I have to reset and unplug the router more than 10 times a day. Their customer service team takes 5 days to send anyone out and we've already had our router replaced by them. It's a ** company and deserves no business as nobody there actually does the work they should be doing. Complete failure as far as techs go. I only got Windstream to avoid a $300 internet bill from the only other service provider available. All customer service reps read from a script and sound like they hate their job. It's never fun speaking with anyone from the company but I'm forced to as they don't have any will to actually make their service available as well as any maintenance needed on their Network. They should just close the business altogether.

This company is a joke. If you use this company, just know you would get more out of putting your money in a pile and setting it on fire. My internet stopped working on January 10th. I called in and was told it would be back on by January 15th. Complained and was finally told it was expedited and would be 48 hrs. 48hrs passed and nothing. Called back and was then told there was an outage and it would be done in 72 hrs. 72hrs passed nothing. Called back and was told outrage and line fixed but there was a problem with my personal line and that they would come by the 25th, again unacceptable. Asked for manager again and again was told 48 hrs. Keep in mind my wife works from home and internet is needed for her to work, which I explained on the 10th and no one cared. They assured me 48 hrs.

One Star review is even too generous because that would imply the company has done work even 1 star worthy. This is simply incorrect as Windstream is possibly the worst company in America. Sure EA (Electronic Arts) gets the golden throne of bad companies for scamming and fleecing its customers with bad products and dodgey service, but ** me if Windstream doesn't generate the majority of HATE I feel in a year. Their internet is sub-par at best when it works and murderously infuriating when it (and it will without question) fails. If you have another option for internet, go with that as Windstream customer service will drive you to premeditated homicide. It's more reliable to send data via carrier pigeon than windstream lines. Can't wait for SpaceX to finish their satellite web as I'll be first in line to dump Wind-Dream service.

I have had nothing but trouble with Windstream. We have gone down at least 6 times. The first time the equipment kept going down and I had to unplug and replug by direction of Windstream. Then the equipment simply failed and my company was down 3 days before they got here to replace the equipment. Once the new equipment was installed we were good for about one month, then started to unplug and replug as the system would go down. Then went completely down and this time it took them 5 days to replace the equipment. Service is terrible, they say they will update you, but never do and I had to call them constantly for an update. My honest opinion is stay away from Windstream...

Service is nonexistent most of the time. I’ve had service technicians out several times and have called customer service to no avail. First thing in the morning when I’m the only one on, it doesn’t even work correctly, I spend most of my time waiting for a connection. If two or more people are on, then forget it. My son cannot even play Xbox. I selected Spectrum and am very satisfied now.

I had such poor reliability of a internet signal and I would report it, when the servicemen came out to check it they even complained about the poor signal service in my area. Every time, every tech. I finally disconnected my service and then they refused to send me a refund for the unused days after I disconnected. They said it would cost them too much to send me a check for the 3 days and it was not their policy, (I should have read the fine print better, huh?) I understand it was only for around $7 but they have no problem increasing our bills by $2.00 or so when needed. We pay from the 15th to the 15th of every month and they get to keep our money if we cxl before the 15th. Why are they allowed to keep our money, I call that racketeering.

We have had Windstream as a provider for a longtime. A friend stayed with us for awhile and after 2 days he did a speed test and found it at 1mb. I can only speculate this had been going on for along time. Called them and was offered 50mb avg. up to 75mb download for same price we were paying, $39.95 + taxes. Ok, sign me up. Had problems getting set up, but got it going after 4 days or so. Soon after speeds were up and down. Bill comes. Not the price I was quoted. That's just the start. Add up bill and I get $54.48... "Current Charges Due $68.99". Now how do you come up with that I ask after calling customer service and being on phone for 45 min? After an hour it was clear they only want to make it difficult so you just pay your bill because it's such a pain to ask them to do what they claimed they would do.

Windstream service at one time was good and had great customer service. Now internet works for a while then down. Call for repair, then wait 4-5 days for a repair asked for the contact info of a local service mgr or person in charge locally. They won’t provide it. All you get is crappy at best customer service and thanks for being a 30 year customer. Reliability?? They have no idea what that means anymore. At least I got a bill credit last month but only after being on hold and transferred to multiple people.

Upgraded to 50 Mbps internet speed. Had it for a couple of years. No major issues since I started college and had numerous online classes. The ability to upgrade to 100 Mbps, the highest in my area, was finally available and since then I have experienced service drops every 5-10 minutes ever since. Called to have a tech come out to the area, no issues were found but the service drops continued. I have done various speed tests and it never goes above 40 Mbps. So either someone is lying to me about my 100 Mbps upgrade or the service tech missed something. I am at the point where all I can do is downgrade back to 50 Mbps since they are the only service provider around.

Windstream internet is the worst internet ever. We upgraded to 25mps over a year ago and we get less than 1mps most of the time. Our neighbors that are on Windstream have the same problem. Their customer service is just as bad. You get someone from another country that you can't understand. Can't wait for another company to come to our area. So long Windstream.

I called @Windstream on September 16 for a landline and internet. Here we are at December 31 and I still do not have a phone! And they are unable to give me a date as to when I will have a phone??!! #Windstreamsucks #Windstreamgetyour**together #IhateWindstream #Windstreamneedscompetition #Windstreamneedsaworkover #WindstreamneedsFCC

I noticed that my Windstream bill had gone up, so I called to inquire about the increase of the security package, Texas Universal Service Fund and Deregulated Fee. After a 15 minute wait, I was transferred to a woman by the name of Taylor. From the time that this person began to speak it was clear that she was on the defense, spoke down to me and was extremely rude. I have been a customer for 4 years and have never been treated so unkind by any of the representatives. She insinuated that I was the problem...even though others were in my presence and confirmed that my questions were reasonable and my tone sedate. At one point this person even said to me, "I don't know why you're upset, it didn't go up that much."

2 years of garbage internet. Have had techs out 6 times after I finally get fed up. The last tech told us it will never get better because Windstream will not upgrade their equipment. I am better off using dial up. Windstream needs to get into the same decade.

I have had Windstream internet service since they first offered in our area. I have had nothing but trouble with the service. My service is to be 3.0 mbps, however, my service has rarely been that fast. I routinely have to call 2-3 time per year when the speed drops to .5 mbps or lower. One time, after weeks of trying to get my service restored, they found a corroded wire at the end of the road. Recently, the phone and internet service would drop to no service at all. The service technician came out and tested the line at the demarcation box on the outside of my house, and he could not detect a problem. Over a months time the drops became more and more frequent to the point where my internet and phone service was down more than it was up.

We've been with Windstream, when it was Alltel, since 1988! For the past month, the internet speed has gone from good to piss poor!! You call their number, and get people overseas or Mexico who you CAN'T UNDERSTAND!!! Try to get transferred to the mainland UNITED STATES and you can't!!! I asked for a tech to come out to check the lines, that is SUPPOSE to happen on Dec. 20. Windstream says the speed is great, but no it's not!!!! IF we didn't live in a rural area and had more choices, we would go with anyone other than Windstream!!!

Clyde, TX. PJ **. When I first moved here, all my friends warned me not to do business with Windstream for internet access. At first I took their advice. But it's been 5 yrs now and Windstream started sending me mailers offering internet speeds of up 1 gig. So, I called them and they said sure we can. So, I bite the hook, and signed up for their new 500 gig speed. This was 12/06/2019. Couple days later, I get this text message saying "Due to the speed you requested it will be 01/20/2020 before it can be installed. So I called the main number and after going through all the buttons, this lady named Casy, advised me that the sales dept and the tech depts do no communicate to each other, and that if that's what they told me, then there was nothing that she could do. So, now after reading all these complaints, I agree! Now I read where Windstream has filed for bankruptcy. Beware!!!!

We switched to Windstream when they promised no outages and faster internet in our area. In the last month we have had 3 outages and the last one started on Dec. 8 and we still have no internet 5 days later. Call the 800# was told internal problem will have to send a tech out, was supposed to be fixed last night before 6. Got home, no internet, call again, told tech, closed our ticket as fixed because no one answered the phone. Told them never received a call from anyone, said will re-open our ticket but tech would not be able to come out until Monday of next week.

I signed up for Windstream because it was the only service available in the area. New neighborhood. I attempted to cancel 1 day late. My service started on 11/10 and I cancelled on 12/11. I was told by Amanda the Executive Customer relations manager that even for one day, they could not waive the one day and cancel the $25 dollars per month for 12 months. I was also informed by Amanda that it has never been done and she can’t do it. Left me on home for some time just to come back and tell me that she has to pull the call. I understand now but I don’t agree with them but the just filed for bankruptcy so they want to cheat their customers. I also seen online where it is stated that there is not a cancellation fee. I am including it with this review. Beware.

RUN! If you have any other choices for internet services, run and don't look back. Worst service and customer service you will ever encounter. Paying for 12.5 mbps and consistently only getting 0.25 -2.25. After several calls, customer service only wants to play games, instead of getting anything done.

I have never worked with such an inept business in my entire career. I was advised when I signed up I would have internet speeds of 200. I currently have speeds of 6. It will take 5 days to come out to rebuild "something" per the customer service reps, but they aren't sure what. Then I find out my business line is a dummy line. When no one showed up to "rebuild" and I called in to find out what happened no one had any idea of what I was talking about or let alone anything on the schedule for my address. Each customer rep gives me different answer than the one prior as to why my internet isn't working. Each customer rep says the one before gave me bad information. I pray some other internet provider swoops in and takes over as they would get ALL the business from these incompetent people.

The status quo for telecom companies has developed into a industry of profits and customers are worthless because customers don't have a choice. Windstream is no exception. 1) Call for new service, immediate answer from a Salesperson that begins their upselling techniques and false promises and statements to get the sell. 2) Appointment set for installation, technician No Shows. I received 3 text messages confirming the appointment. Received 2 phone calls confirming the appointment. On text message stated technician was on the way, 2 hours later after missed appointment time window and no communication, I called. Wait for it...15 minute hold time to speak to someone. I guess the sale was over. Windstream rep stated that there was an error in the account set up.

Windstream doesn't respond to outages in a timely manner and seem to lose internet at least once a month for 24 hours or so. Price is decent but service and getting someone to get out in the field is a different story. So just remember you get what you pay for. Cheap internet comes with cheap customer service.

I’ve had Windstream for years and recently I’ve been having issues with my internet connection. I called to report the issue two days ago and they won’t be able to come fix it for another 2-3 days. The customer service reps are hard to understand because they are from the Middle East. One of them hung up on me because I asked to speak with a supervisor after he was rude and disrespectful. I don’t understand why it will take 5 days to reconnect my internet? I’m in the process of finding a new provider.

Our internet went out on Thursday November 28 due to an issue with their service and a surge that caused modems to "get fried". It is now Sunday, December 1 and still no internet. They are telling us they can't get to us till Wednesday. I teach English online and this has caused me to have to cancel classes and now my contract is getting cancelled so I no longer have a job. When this was explained to Windstream all they had to say was "I apologize for the inconvenience. They are the worst. Run far from them. Pay the extra money for a better company.

When they started with Kinetic system and paperless billing, customer was told, "If you didnt sign up for paperless bill your account would be charged .50 cent extra." I signed up and havent been able to go online and print my complete statement in 4 months, customer rep nor supervisor have any authority to mail me paper copy but they send me email notification that a bill is available and I also received a upgrade offer in the mail to my address but they can't mail me a paper copy of my statement.

Very slow internet speed & I have one of the fastest speeds. Told it's not the line or service, but I don't believe it. It worked before & now doesn't? If I wouldn't know better I wonder if it's not a scam to get you to buy a faster speed. If you can, buy internet service somewhere else.

The internet was fine while I had it. I canceled services, but the rep. I spoke to put me on a credit plan in case the new provider did not work out and was given a set day in which I would have to cancel by. I did cancel with a few days to spare. I noted it in my phone calendar with an alarm so as not to go past the cut off. Long behold I get a past due bill in the mail. I call customer service who were not listening or understanding but sticking to some scripted response. I explained what their rep told Me several times but they did not listen again and only used the system information they have. I haven’t used Windstream services for 4-5 months, and yet no assistance in taking care of a situation caused by their inept employees and crummy customer service practices. I wouldn’t recommended this service to anyone.

We have been receiving emails and mailings that told us we should "upgrade" to higher speed. When we called to set it up, the individual said "yes, you can upgrade". Technician came out to give us a new box and realized the connection to the green box on the street did NOT have the high speed that has been promised in the email statements and assorted advertisements. When the technician started checking things, he realized that we were not "recognized" as a customer. We have been paying for internet service for 15+ years. Now that we are recognized, the service is HORRIBLE. I wish they would forget about us again and let us go back to somewhat decent internet.

We signed up for phone, and e-faxes from Windstream. E-faxes were a problem from day one. Several big customers complained we did not handle their orders. But we never saw them. They went into a blackhole. When we called for customer service, they could not find a problem. On one call the the rep denied we even had the e-fax service with them. Once we determined there was no hope of a solution, we cancelled our service. We faxed them THEIR form to terminate. They refused to accept it. We ported our numbers back to Comcast, but Windstream continues to bill me. Numerous phone calls have only led to more threats of collection agencies, and court action. What part of we quit do they not understand?

For a week straight our internet went out and and we had to call and get them to reset the modem. Then resetting the modem didn't work. We had to wait 4 days without internet for a technician to come out. It worked for 4 days. Waited for another 4 days for a technician to come out. This time the internet worked for 3 days. Now we have have 6 days for a technician. Took off from work. He never showed up. Called back. I was told that I because The lights on the modem were green that the internet was working. It is not working. I called customer service. Was hung up on 3 times.

Unable to have a conversation longer than 8-10 mins at a time on my Cell phone using WiFi. I have called Windstream for the last 2 weeks and what they tell me is that they checked the service from their end overseas and the internet is good. This Started a month and a half ago when new neighbors were connected to Windstream. Who knows what the repairman did to the service when they put in the underground cable. My service call is routed overseas and am not able to speak to anyone in the USA. Checked on PSC in Florida and found out that they don't take complaints about the Internet and or WiFi. Next step is Better Business Bureau. I'm going to be talking to some neighbors and see who there using for provider. I've been with Windstream for 17 years and it seems after Kinetic bought them out we're getting poor service and it seems they don't give a crap about the Customer.

If you have the choice of other internet providers I would recommend staying away from Windstream. The service is absolutely terrible. For me the speed has been good and that is the only good thing I can say about them unfortunately. They constantly make mistakes on our billing. Every time you call them they tell you to call back the next day and they will fix the problem because they are unable to do it that day. You call back the next day and talk to a completely different person who has no clue what you are talking about.

I bought the internet 5 weeks back and the person who came to install the internet said he has put an expedited order and the burial if cable in the front yard should happen in a week or two max. After 3 weeks nobody showed up and when I called they said there was no order created which was very frustrating to hear. This time the rep said everything looks good and I called on a Friday and she said Monday evening before 6pm everything will be fixed and guess what it’s been a week since and still some is yet to come.

My router doesn't work right and can't seem to get explained. I have talk and live chatted with half the people in India and they seem to read of a paper what to do, I would like to talk to a person who knows how to solve problems or send a service person. It looks like my only way out of this is to go to a new provider and start over. As far a a rate you experience goes they don't have a low enough star for me.

I sure wish I had dug deeper on internet providers in my area!! I called Windstream because I had read positive reviews on them but the reviews must have been put there by Windstream themselves. I called to begin new service on 10-11-19 and spent over an hour on the phone with them or one of their associates. I was promised service on the next day which thrilled me. DirecTV came out on Saturday and installed my TV as promised but no Windstream! I called CS and was told there was a HOLD on my order, to call on Monday. I called today and spoke to Lisa. Lisa saw the hold, I was put on hold for less than a minute.

My internet hasn’t worked right for months. I called customer service and they supposedly sent out a technician I never seen. They said he found the problem outside and fixed it. Guess what? No still not working right. A week ago it stopped working altogether so I called customer service again. They investigated and said it’s not a connection issue but a signal issue, most likely with the wireless router I rent from Windstream. Was advised a technician would need to come to my home to find problem.

The internet speed is mediocre even though I have the highest package for my area. Unfortunately there aren’t other high speed internet providers that service this particular area of Florida. The price is fairly reasonable and would be very reasonable if the internet speed is what you actually pay for. I have my card setup on auto pay and have been a customer for 4 years. The past year I get late bills because apparently my card fails with the auto pay system (out of nowhere). So anytime I call and try to pay with auto pay it also fails no matter what card I use. So then I’m forced to speak to a representative. Which charges you 6.95$ to do.

Before I go into this, let me say this. No matter what the price is of a service, I will pay what I need to if it's even close to reasonable. I have had this internet for maybe 5 months or so and it's been a horrible waste of my money. I call these people once a week for a reset because it drops to under 1 MBPS. These people have the BEST customer service by far IMO but the net itself is horrible. The modem is 5 months old and the tech ran me all new line last week after I told him my problem. I have called them twice since then for a reset lol.. If you want horrible internet but great customer service, go with Windstream. If you want internet that works, go with ANYBODY else.

A member of Windstream’s Executive Customer Relations team reached out to me via email and telephone. The representative was cordial, diplomatic, sincere, knowledgeable of my situation, and offered a fair resolution to redress my household’s Internet service and billing complaint. I consider the matter resolved. I thank Windstream and the Consumer Affairs website for offering a free mediating platform at which all parties may ultimately benefit.

We have been without internet and phone for two days now. Have called twice to report it and keep getting the same line of bullcrap. That we will get a call from a team member the next day guess what never received a call from anyone and still no phone or internet. My advice to anyone do not go through Windstream. They charge a arm and a leg for crappy or no service!!!!

Our company has used Windstream for quite some time now. But it is time to look elsewhere. Our lines have been down since 8/13. I have been in contact with multiple people and still cannot get a date for resolution. We have clients and vendors that cannot reach us and the customer service rep Ricardo assigned to us, has been avoiding my calls and emails. They have the worst customer service. We will be looking into other options.

Zero stars!!!! If you are in need of ANY type of support, technical or otherwise, it won’t happen on a holiday. It’s hard to believe a company of this type doesn’t even offer technical support on a holiday. Totally UNACCEPTABLE. If you have other service options available, do NOT choose WINDSTREAM!!!!

Phil, thank you for providing the positive feedback about the resolution of your service issue. We appreciate your business.

4 days to get repair service is no longer acceptable. There are either far too many neighbors needing repairs or not enough service people. We have been with them forever and this sudden slow down in response time is affecting my paycheck.

On 8/18 I called because my internet speed slowed way down. The customer service rep informed me that someone would call me one 8/20 (2 days later). That call never came. So I called again on 8/20. That customer rep said someone from Windcrap would call me on 8/22. Well guess what? I never got that call. I'm wondering why it takes 2 days before somebody from Windpoop calls me! I called Norton twice and both times they say my internet SPEED IS NOT STABLE, check with my internet provider. So that's what I did and all I get is some ** excuse. (We'll call you in two days from WINDCRAP.) Why 2 days? When and if I have a problem with Norton they fix it when call right then and there while I'm on the phone with them. But yet with WINDPOOP I must wait for a call that never comes. VERY POOR CUSTOMER SERVICE.

Been with Windstream for 30+ yrs (which I now regret). Tried to upgrade from my 25Mbps DSL Internet. Was told I can upgrade to high speed for $45.99 and pay $5 extra to receive 100Mbps service (range from 73 to 125Mbps). Tech came out and said he can only provision to 50Mbps. Check line speed from PC (hardwired into Windstream own modem/router) after the install, max. speed is 38Mbps. Mostly 32 to 36. Tech lamented this is the most he can do and asked me to get back with customer service.

We subscribed to Iowa Telecom which changed to Mediacom which changed to Windstream several years back (our line has been up for about 10 years and about 5 or 6 of those years it has been under the name of Windstream). To the point, our internet lags, drops out completely or drops speeds to less that half of what we pay for. $104.00 per month for 10 Mbps service when they offer a triple play bundle of 75-100 Mbps plus unlimited phone plus kinetic TV across the highway for the same price where they have competition. We had to subscribe to a "Bonded DSL/2 lines" to get up to 10 Mbps.

Internet stopped working yesterday.. Supposedly a technician came to fix it today but they never came to the house to see if it was working. It is not. Called tech support and they promised to send someone back out... Didn't. Now it is after 7pm and all the service techs are off work. HORRIBLE SERVICE!!!

Having been a customer of several phone/internet companies across the U.S. over numerous years, I can absolutely state that Windstream is the Worst by far. Always breaking and forever to get fixed. Internet speeds that NEVER come close to promises. They have been trying to find a buyer/investor for a few years and none of the others want to take on the disaster they have created. I would actually love to see them totally bankrupt. At least the FCC could possibly break up the mess and distribute portions to other carriers.

I would not advise anyone to use Windstream Internet. I am in Broken Arrow, OK. It consistently drops service. You know how frustrating it is to be doing important work online and lose service and have to start all over. I have to admit, it is totally my fault to expect good service from Wind-dont-stream. Oh, and the "great" tech service advise. "Sir unplug your modem for 30 seconds." WOW, groundbreaking advice and assistance.

From day one on installation I wasn't getting the speeds I was promised. I'm paying 45 a month for 132 to 200 mbs and I'm speed testing at 94 on an internet cable hardwired and 3 mbs wifi. I called and emailed and texted. Not only that but I have to reset my messed up junk modem three times in a row to get it to reconnect. If they are your ONLY choice then I feel sorry for you. I even told them to send me a new modem and I'd send them back this POS at my own expense. I'm not convinced it's the modem based on what I'm reading on other reviews but I'm willing to give it a shot. However, based on what I'm reading so far their service just **....I called to complain and was put on hold until I hung up. This company needs to die...they aren't worth a **.

Live in rural Arkansas, one of the few Internets you can get is Windstream, and they really charge you for it. My grandma had paid $90+ for 1.5 mbps for years;(and the service wasn't always reliable) and got an upgrade after she passed and my Uncle was still living there. Tried to get the account transferred into his name and it turned into a big mess because he doesn't use credit. Now he has no internet after paying it for over a year after she passed and a few years before she passed.

I live in rural Arkansas. Windstream is the only service available in my area. Cell phone service is not an option because of my location. I've been stuck with Windstream for approx. 13 years. At the time of the purchase from the previous company I was getting 6 mbps computer speed. After a short period of time that speed was lowered to 3 mbps at the same cost. Now that speed has been lowered to 1 mbps but I pay for 3 mbps. The phone service is not much better with many outages. Complaints make no difference. Now Windstream will not schedule appointments. They want to call you when they have available tech. Who can sit around the house and wait to a get a call that you might or might not get. That being because they have fired most of the personnel. I can't believe that the public service commission allows them to stay in business.

Alice, thank for the update about the resolution of your service. I am glad that we were able to get your service issues resolved.

I'm presently suppose to be getting 12 meg download speed but it's poor at best. Was informed by a service tech that I should be capable of getting 100 but for some unknown reason on routing of hubs it is not available? From looking at pricing on the internet I'm paying as much for 12 meg as other customers are paying for 100 - What's the deal with that?

It took a month but finally got 80% of my subscribed speed. Not as good as the original 95-99% but it satisfies my needs.

We currently use Windstream for business internet and VoIP. In the last 6 months we have experienced 2 major outages that lasted more than 4 days each time. Each time Windstream blamed Frontier. Each time they said Frontier had a major line cut in two near our office. However, Frontier apparently doesn't work nights or weekends even when there is a major outage. Our business was literally shut down and each time I called Windstream the only thing I could get is "We're working on it but have no ETA for completion". During each of these outages I have asked about a credit to our bill and each time I was told that wasn't possible. Really? Well what about your 99.99% uptime guarantee you tout? You guarantee it but when that doesn't happen they just say "oh well" and hang up on you. I am switching providers in 2 weeks and it cannot come fast enough. I will NEVER - EVER - NEVER use Windstream as a provider again. EVER.

I was charged twice for my past due balance, which debited my checking account twice for $91. Called Windstream and had to be transferred to the financial dept. What a nightmare that was! The rep was extremely rude and hung up on me. So far I've either been hung up on or disconnected while being transferred 4 times. I call back and customer service tells me there's nothing they can do but transfer me to the useless financial dept. At my wits end just trying to get someone who speaks clear English that, I can understand.

I have been a customer for 10 years and the service and customer relations has become horrible. I received a bill in the mail that stated to avoid interruption make payment by June 11 so I did. Got my email with confirmation number that everything went through. I come home today and my service is disconnected. I work from home and need internet. I call and was told by the first customer agent that this is company policy and that I should have paid 24 hours before the due date because they don’t cycle till midnight. She was very rude and told me she put my in for reconnect but will take 1-4 hours. No apology or empathy.

Windstream has provided me with the worst customer service....and also Internet service I have ever had!! It all started when I called almost 3 weeks before we moved to set up new customer service with Windstream. The agent set everything up and I thought great, they will come out and we will get service, but I was wrong. The tech showed up on the day and could not hook up our service because we were told the people who lived here before didn’t cancel their service but as soon as they did he would be back that day. I got in touch with the old owners and they called AGAIN (because they had already called once) and canceled service. The tech never showed back up, the next day I called customer service and they rescheduled for several days later.... The day got here and the tech didn’t show up. We rescheduled for a third time, the tech again did not show up.

The general problem that I have found with Windstream over the past few years is the customer service. In the very often situation of issues with service I try to call only to speak with an outsourced employee. They are often rude and are often difficult to understand. The last time I contacted someone about our service going in and out in the evenings I was told to “go to Hell” when I politely asked if I may speak with someone who is a bit more fluent with the English language. It is quite astounding that with the amount of money we pay each month all we ask for is good service and someone we can speak to when there is an issue without someone being rude to us.

The experience thus far has been less than satisfactory. Ordering was a complete nightmare. We place the order and was told that it would take a week for the Tech to come and install. A week passes no tech shows, we call back and they tell us that they had a "problem" with their ordering service and that the order was filed but none of the customer information was populated. They then tell us that it will be an additional four days for a tech to be dispatched. Four days come and the Tech never showed up. The tech "claimed" to have come by and call, this was just a flat lie, I was home all day and the call logs showed no attempts. They then tell us there is nothing they can do about this and assign another tech to be dispatched but that it would take another week to have the order fulfilled.

I moved to Smithland, KY in 2008 and signed up for Windstream because here it is the ONLY option for DSL. I have had 127 “open tickets” for service problem last in 9 years. I have had 5 different modems, my whole front yard trenched up by them, and they can never ever find why our internet if off 2 to 8 days every single month! Every time it rains, it goes down. We have replaced every line from our junction box to inside our home. It is not US it is Windstream. Hours and hours and dozens of tech calls. Men coming here in vans and NEVER fixing this problem. It’s down right this very moment. The 800 number says our service should be up in the next 72 hours???? Have I ever been given 1 dime of a refund??? No! In 9 years!

We have been out of Internet service for 3 weeks. Each time we spend 30-60 minutes on a call, we are told they can’t come out for at least a week. They recently told us we needed the higher speed Kinetic service and a new line. Now our TVs don’t work or go out periodically during a show. The extender we have does not work either. The new higher speed program they are promoting is a joke.

90% of the time I have to reset everything - router, tv connection and phone. It just can't handle 2 devices and shuts down. 30-45 minutes to reset everything. So annoying. Windstream is not a good provider and does not provide what they say.

I never had Windstream but if I didn’t already have it I wouldn’t get it because the overall process was just horrible. First I did the call to tell a representative that I wanted service. That went well but what I didn’t understand was why I was being put on hold constantly throughout the call for long periods of time. But not only that. They couldn’t verify my identity so they said so my order wasn’t processed. I would have to call them in 48 hours to verify my order but it didn’t end there. I called the following two days and the representative couldn’t even find my order. It took about 30 minutes then once she found it I had to be transferred to another department.

3 weeks ago out for 3 hours. Last week out for 2 or 3 hours. Today out for 2 or 3 hours. High speed works ok when it's on. Hard to plain to clients why internet goes out so often and they have another provider and no problems. When can we get so competition here?

I have been a Windstream customer for 5 years. I found a faster less expensive Internet Provider and canceled my service with Windstream. I took my equipment to the local Blairsville, GA Retail Store in December 2018 and canceled. I paid for December and January and they kept billing me. Currently I have been on hold for 50 minutes and I have spoken to 3 employees at the Customer Service, number in 1 call.

I've been a Windstream Internet + Landline customer for a little over 3 years & I have been very happy with the product service, the customer service & the technical support. It's a little pricey for the fastest high speed Internet, but I'm in the boonies, so what can I do? Got to have it! I don't watch TV, so there's a savings right there (who needs it anymore with Internet?) & when Windstream noticed that I only use my Landline for emergencies & the occasional 800 number, they offered me a significant discount (my overall bill went down an average of $40 - $50!). Can't beat that deal with a stick.

I have been a Windstream customer for 7 years (no other options). The internet service they provide is at best poor. I’m continually sometimes twice a day resetting my modem. I Speed test often and the speed will range anywhere from 0-6 throughout the day. Called today to see if a new modem could resolve some of my issues. Only to be told I could only rent one. Not going to happen. I pay too much for the service already. P.S. It’s 2019. Most everyone knows how to unplug a modem to reboot.

Just recently moved into an apartment in Dahlonega, GA. The service being paid for is their Kinetic Internet 100 option, which SHOULD range from 75-100 Mbps in speeds. On a day when all my roommates are gone and it's just me at home, my speed tests never hit higher than 12-15 Mbps. It is beyond ridiculous how throttled the internet is because Windstream doesn't care about their customers. I cannot understand how a company in this day and age can care so little about their customers and expect to have people come back. Fix your ** WIndstream, you are in for a really bad wake up call if you don't.

As a working business we rely heavily on our internet daily. With Windstream Enterprise/Communications we consistently had issues. It seemed like every other week with always being down, no tech support. When we needed them to come on site aways took an arm and leg for them to send someone out. This in return hurt us. So we decided to switch over to AT&T (since they piggy backed off them anyways). Gave them notice on 9/30 and we knew about the early term buyout fee we had to pay when leaving them and I knew we had to keep our services on for 30 days after giving notice so 10/29. I was okay with this.

The problem has been going on for 2 months now and they have sent 7 Techs out to my house now. Call after call to the Customer service all go through the same speech. All they know how to do is create a new ticket. I'm stuck in a endless loop with no resolution in sight.

For the last several months I have been paying the additional $10 per month for high speed internet service. What was I thinking. Windstream cannot reliably deliver service under their standard contract with residential customers. To complain, their local office now has refused to answer phone calls. Since they are the sole ISP for my area (Dahlonega, GA), options are nonexistent. Now I know why they serve rural communities, no competition; thus, a “take it or leave” mentality.

This has got to be the worst company I have been with! EVER!!! I bought a fax machine and there was some kind of connection issue, I call Windstream and they have me do a ten second reset... My modem never came back on (so situation went from bad to worse ). It’s now been two days and all they can tell me is that I can expect a technician at my house sometime within the next 48 hours... I mean seriously WTF? And the kicker is I literally live right across the street from Windstream!!! To some this may not be a big deal but I left my cable company to go to these knot heads and everything in my house from everything I watch on TV to my computers to my phone all runoff of Wi-Fi shakes my head! And don’t even get me started on how they treat you over the phone. I hope this company goes under more than anything! WINDSTREAM SUCKS!

I called today to discuss downgrading my service to Internet only. The price quoted was 20-30 dollars higher than other internet services providers. I would think there would be a lower price for existing customers!

We were without internet for 2 months due to the local power company cutting the internet cable; was told we wouldn’t have to pay those 2 months; resumed normal payments in December; woke up to no internet 3 times now due to “non-payment “. Found out they sent our account to collections for no reason and the payments I had been making were going to that account without my authorization instead of the current account they created-also without authorization. Received another disconnect notice after making a $90 payment-shows our past due is $80. Canceling this account ASAP.

Windstream is the only high speed ISP in my area. They’ve had a monopoly contract for over 15 years. They do not care about their customers. They don’t have to. It’s Windstream or satellite and they exploit it. Their customer service reps are horrid and vindictive with bad attitudes and no comprehension of the English language. There are never satisfactory technician tickets scheduled in a timely matter. They do not care if you work from home and depend on them. If you have any other choice go with it. Windstream will bring you nothing but unpredictable service, loss wages and headaches! I cannot wait for them to go bankrupt or for someone to buy them out. Worst run company I’ve ever had the displeasure of doing business with.

Promised 200mbps - I get 7 mbps download, .91 mbps upload. I believe that I was given a sales pitch, and I bought it. It is the weekend and I cannot connect to customer service until Monday!!! I asked about DSL and the sales agent said that it is the name of their fiber optic.

My residence has been a loyal customer of Windstream for 8 months despite slow speeds. However, in the past week and a half, something fishy started happening. Multiple devices in our home started disconnecting spontaneously, and our internet speed started to plummet. After resetting the modem 15 times in the past week, nothing changed and it got worse, with latency skyrocketing to 2700 and download speed dropping to 300kbps. Our devices were not able to connect at all for two days, at which point I called Windstream for assistance. After a 30 min phone call in which they claimed they were "sending signals" to improve our internet to no avail, they told me the earliest they could send a technician is in 3 days, and that they will upcharge if the modem needs replacing.

They mainly utilize DSL in most all but commercial instances where their revenues are highest. They provide the slowest DSL service imaginable but will solicit you ad nauseam that you can have 10 mbps speed but you must lease one of their modems for $10 per month in addition to your service fee. The modem is nothing more than a base modem that any equivalent would cost $50. If you lease their modem, you will pay $600 for 60 months of service. How's that for a company that promises to bring you faster internet at lower prices?

Back in November, my internet went out and it wasn't the first time, but after a few days they said a cable had stopped working and so they needed to run another line to my box, they came in and laid it, and afterwards even though I wasn't even there others came in to bury the cable and not only destroyed and messed up the lawn as they were not careful but also damaged my sprinkler system. Once I noticed I called and said they would get back to me but never did even though I followed up later got same response!!! Still have not heard back or have issue resolved, Windstream is very expensive because they destroy and damage sprinkler system and lawns!!!

They give you cheap routers, you don’t receive hardly the amount you pay for, customer service is bad, internet hardly works. Honestly, I play games on my PC and I’m better connecting it to my phone data. That’s how bad it is. If I could give 0 stars I would.

On March 1 I made a substantial payment to this company to catch up my balance and was promised that my services would be reconnected, and account “protected” until March 29, at which time I would pay the remaining balance. However today Windstream disconnected my services and the employees absolutely refuse to honor their word. I also spoke with a supervisor who informed me that I “should not worry, as he will be coaching his employees not to give out bad information in the future.” PLEASE TELL ME HOW THIS IS HELPFUL. Windstream does not uphold the promises of its employees, who are representatives of this company. They allow their customers to be completely misled, and appear to be totally ok with that.

I am not sure if this is an isolated incident, but their customer service representative was horribly rude. I was trying to check service in my area and he had a terrible attitude. I heard him say "wow" under his breath when I did not want to give him my full name as to avoid unnecessary adverts in the mail.

The internet is terrible slow and goes down randomly for hours at a time throughout the day. They won't fix the problems either. They charge way too much. If they wasn't the only choice in my area they would not have my business. They probably would be out business. No one in my area says anything good about them. Their service sucks. They are rude and overpriced. I'm paying more for for worse internet. When I had Comcast where we used to live had better internet and lower price and it was actually reliable. They have a monopoly over rural areas and it is ridiculous. That's the only reason they get away with what they do is because they are the only choice for internet in a lot of areas.

I have a 3 MB plan with Windstream. First few years I got 3 MB. Lately I get less than 1 MB. 0.16. 0.22 0.56. Example. So slow I can’t load a webpage a lot of times. Windstream sent someone out and the tech measured 0.16 MB at my modem with everything unplugged. He told me he could not fix it and left. I called Windstream they told me there is nothing they can do about it. They blamed it on copper lines. Copper lines use to deliver 3 MB to me. The copper lines have not went anywhere.

Windstream never came and gave me new service and give the runaround all the time and they were very rude at that. Do not use Windstream whatever you do. They are NO GOOD!!! I promise that if you use them you will regret it.

I went to pay my bill thru the app and it said transaction failed so I logged in on the computer to pay it and then checked my account. It turns out they took both payments so I called billing. They were rude and could barely speak English. They refused to admit that I had paid my bill. They then shut down my online account so I can’t view it and when I emailed them proof of the double payment by sending in a bank statement they ignored me.

If there were any other ISP in my area Windstream would have no customers. We've had Windstream for over a year now and by the second half of the month they start throttling, 2 weeks ago I had 5 mbps down, last week it was 2 mbps. Now today it's 1 mbps. I have disconnected all other devices on my network and ran multiple tests, there is no denying that they are throttling. I would rather go without internet than give this terrible company another penny.

ABSOLUTE frustration with the lack of Windstream managerial oversight & response to the large increase in SPAM to my email account since 2/18 when this function was outsourced to another company. I believe my email account (& my husband's) is compromised on this new service provider. I now receive high nos. of spam daily, some with offensive language. I have called customer service and tech support (when I can get through) and none can escalate to resolve this concern. Since 2/18 I have sent in 11 emails to abuse@windstream.net as instructed by customer service, with no follow-up or response.

My internet wifi service goes down 4 to 5 times daily, we call constantly and get the runaround, if we had any other service in our area Windstream would be out of business. We get 16 days of service and get charged for thirty. Being charged double of service? Time for the govt regulators to get involved.

We have had Windstream for 10 years, and honestly if there was any other option available to me I would take it. Our internet goes out 4-6 times daily, and when we call "customer service" all they say is, "the problem is in your home, we will send a technician out". When said technician arrives he "doesn't know how to fix the problem". We also called to lower our bill and found out we were being charged for high speed internet WHICH ISN'T EVEN AVAILABLE TO US! Customer service appears to simply shrug this off, as well as their technicians. If I could rate less than one star, I would.

I called customer service to drop my internet plan down to the lower speed because I needed to lower my bill. I talked to 2 different reps, one over the phone & one on the online chat. I had to tell both that I wasn’t interested in adding phone service or TV service to my plan. I was trying to LOWER the bill, not add to it. Also, the person I got over chat was rude & has no business interacting with the public. If I had any other providers in my area & didn't require internet for college, I would not use Windstream at all.

I have a relatively minor issue that a tier 2 rep needs to resolve. I called at 1:45, told I would get a call back in half an hour. Called again at 2:15, was put on mute (not hold, mute) for 15 minutes, then told that I should get a call back within half an hour. Called again an hour later, was told I'd get a call back within half an hour. Called again, same issue.

2 things were promised to me and my neighborhood. I have been a long standing client and I was promised a free upgrade last year through notification by snail mail which I never received. (To whomever responds to this check out my written company complaint.) Face it in this day and age a 10 meg connection simply sucks and does not cut it anymore.

Was told that I could get a free upgrade to my internet speed in my new home. Rep said they needed to send a new modem. Takes two days then the office automatically activates. No modem after 4 days. Called again. New rep said it takes up to a week to get modem and once installed then I needed to call them to activate. Modem arrives. Connect it according to instruction booklet. No internet service. Called tech rep. She said to ignore instruction book and connect her way. Still no service. Service ticket generated. Meantime, I called and asked another rep if I could use my current modem for the upgrade as it was the same model as the one sent. He said no.

I have several clients who are more or less held hostage by Windstream and poor internet... They have no other choice. Lots of connection problems. Windstream has all kinds of answers and different answers depending on who you are talking to. Some do not have much experience. They send a tech out and tech might be critical of what tech did previous visit.

I live in a rural area and have only one option for internet outside of satellite. I signed up for Windstream 6 1/2 years ago for the highest speed they had...“3”, much slower than I hoped for. Windstream boasted how my area would have a major upgrade in the next couple years. This was in 2012. Since I began service it has gotten worse and worse. Most days I’m lucky to have a speed of “1”. Over the past three years it has continued to have more outages and slower average speeds. I have called so many times that I have lost count. I have had techs schedule appointments and never show. I have had customer service promise to have someone call me to take care of the issue but no one ever calls me back. The worst issue I had with customer service was being told if I did not like the service I was welcome to cancel it.

Windstream recently cut off my landline phone and internet service because of my inability to pay the bill. In a nutshell, my cost for a landline phone that mostly received calls from telemarketers, including taxes was over $40 a month. Half of that cost was taxes alone. Perhaps the taxes are not the fault of Windstream but a telecommunications company with their size and influence should appeal to the law makers on behalf of their customers. As for the internet service, I mainly access the internet from my cell phone and with the unlimited data cell companies offer nowadays, that is a better deal. I would have given Windstream one star instead of 2, but they did forgive at least 2 months of charges last year because I called to cancel service. Bottom line, Windstream is going to have to try harder to be competitive in pricing to retain their customers.

Summary: Technician did not install properly. Did not place service where requested, hardwired ports throughout the house do not function. Wireless only works in one area of the house. I found out Windstream was in my area and I finally had an alternative to Comcast! I called and scheduled installation of 1g services to be completed on 1/8/2017.