Kinetic Reviews

I thought I was gonna get my Kinetic cheaper but it went up. It went from 32 to 50 now. It's too much for no more than what I use it for once a week. Now, I've been talking to Spectrum, and they said I can get it for 30 since I'm a senior. Everybody's got Spectrum now because they like Spectrum better and it’s cheaper.

I like the price and speed of Kinetic compared to other companies. Their service has been very good as well. Their reps have been professional and accurate too.

Cost keeps going up yet the service is sub par. Double charged for a late payment (only late once by accident). I wish there was a difference service out here but we are dealing with what we can get..

I've had Windstream for 4 years because it's the only option where I live. Windstream Service is terrible, I'm writing this with no service because their modems go out usually quarterly so they send a tech out and that's an average of a week plus wait time. In 4 years I've had one Customer service rep that was knowledgeable and helpful and that was 2 days ago we were on the phone for 54 minutes. 48 hours later no service. When new service starts they connect the wires to your house outside and say someone will be here in 2 weeks to bury the lines they've been here 2x to bury lines and both times when I called at 3 weeks they tell me 2 months. You're not supposed to wait that long to bury lines after your yards been marked- they do it anyway. It's the absolute worst, if you have any other options I'd go with the other option. -Kristy P.

Kinetic advertises 99.9% reliability HA! That’s a Joke! Now in our 2nd full day with NO internet connectivity. Their customer service is terrible. They also use dynamic IP addressing that screws up my YoutubeTv.

My available plan was $45/month for fiber lines, I end up paying $65/month instead and their lines are copper not fiber. Next problem was I needed better routing and to get hops removed, so I made multiple customer service tickets to get help. They passed me around next person to next person and they all told me to do a speed test and that my speeds are fine, yes I know my speeds are fine. That’s not why I made the tickets.. but hey I haven’t had an outage yet though so that’s a plus.

I've been a customer of Kinetic for well over 20 years. I have internet service and phone service. Way back then when cellphones were somewhat in their infancy, Windstream was the only telephone available in our area. They were the only internet, which at that time was dial-up. Then over the years, they have morphed to DSL. Finally, this past year, they were able to run fiber through our neighborhood.

We are in a lake community and Windstream or Kinetic was what was available at the time we had the service set up. They've been out there for a while, so it's just a matter of time when their competitors will be out there as well and depending on the price, that will be something that I look into because Kinetic keeps going up. Plus, when we have outages, that should be credited back to the consumer instead of just, “Oh, yup. It's back on now.”

When I first signed up with Kinetic, they didn't have high-speed internet at that point, but we signed up to get the best service that we could. Then, they switched us over to the high-speed internet because that's what they were doing with everybody. But my bill went up, so I called and complained about that. They've been making adjustments. But the service has not changed. The internet is choppy at times and I lose my service. Sometimes, it works. But when it doesn’t, we have to shut everything down and turn everything back on.

The customer service has been just fine, and because I live so remote, you've finally got fiber to us, and I have not had any trouble since I got the fiber. I saw the difference with the speed, upload and download.

Kinetic is more reliable than AT&T. I'm out in a pretty rural area, so this service is better than that one. I learned about them when their reps were driving through the neighborhood and I ended up using their internet service. Their personnel are really friendly, but the service itself has sort of been intermittent. We experience frequent disconnects and we have to reset, which happens at least three to four times a week.

We stream our TV channels and having Kinetic for our internet is wonderful. We don't have any interruptions. Six weeks ago, our neighbor blew up two propane tanks and a light pole back there by his house fried our optic cable. The guys from Kinetic came out right away, fixed it, and got us going. I was so impressed with it because that pole isn't very good and it burnt the whole thing up. I don't know why it's still standing. There are other people in the area that had Kinetic, and they got them all fixed promptly. They were on the ball. We've been recommending Kinetic to others. People need to know what a great product this is for the price.

Kinetic’s customer service has been okay in the several years that I’ve been with them. Also, the quality of the service has been good.

So far, my experience with Kinetic has been good. I’ve had it for years now. The only thing I don’t like is I can't pay it online. The internet gives me a hard time. I always go to the phone to put the payment in.

For the time being, my issue has been resolved, thankfully. I will edit this again if the issues occur again, but for now, things are working.

I signed up for Kinetic 500 and used the service for 9 months. I had excellent speed for the first 8 months and virtually no issues. My speeds began to slow down at odd times of day. I would have download speeds of 20-50mbps in the morning, and getting worse as the day went on. I would contact customer service, run through all their speed/line tests etc and 1 of 3 times get my speeds back up and running. The next day, my speed would be too slow to even load a photo on a website.

I've been with Windstream for 32 years. But with their upgrades, I've had major problems. I've had the supervisor in this area out several times to work on it and I still have problems in the mornings when I turn it on. The gentleman over the site here came out and changed about every line in my house. My internet lines have been changed three times and I still have problems. He came in and reset all my different things for me.

We decided to switch to Kinetic over Spectrum because we were happy with the service, and the price was affordable. The services I’m currently using are just the internet for searching and working from home. I don’t want a cable because we got an antenna, and we don’t watch cable TV.

I’ve been with Kinetic for two years now. I got the Gig internet, and it’s faster than other providers. The person that came to install it was awesome, and the quality of the service is great. I've had no issues.

Do NOT use Windstream/Kinetic. I paid my bill on 5/1 and disconnected my service on 5/12. Once disconnected I no longer had access to my account via the app. They proceeded to bill me for an additional month, at a higher rate, did not send me a bill or contact me in any way, and by 6/9 I had been referred to a collections agency. When I call customer service they refused to assist me, instead repeatedly asked for payment, and then refused to allow me to speak to a supervisor.

I'm having an issue with my internet service not loading. I called customer service and talked to an extremely incompetent customer service representative. She continually tried to tell me that I needed an extender, that everything was fine on her end and WOULD NOT connect me to a manager after I asked numerous times. I had to hangup and call back to speak to a manager only to be told by him that it will be 7 days before they could get a technician out. My end the speed test showed 554 and 320 but everything is fine on their end. TERRIBLE! STAY AWAY! Btw The modem is 10 ft from the TV with a clear line of sight.

We chose Kinetic because of their rates. We’ve been with them for three years now. The salesperson was good, and the installation was quick. We had no complaints. We had a good experience with them. In fact, we have referred them to friends and family, and we would still recommend them.

Kinetic has the reliability of the signal and of the Internet speed as well. I originally got it for work but I was using it for a mixture all along in the five years that I’ve had it. Installation was fairly straightforward and simple. When I call customer service, it is generally good. It’s the same thing no matter what the service. The first thing they tell you is reboot your modem. But typically, it does work. I use their website for paying bills and checking outages in the area.

This service and customer service, IS THE WORST! After signing up it took the tech 3wks to show up to get service on. After finally getting service and paying a $32 bill, the next week they turned my service off...this $200 Egift card they tell you that you get for starting with them, is a JOKE! I was told I would have mine in my email on May 28th so when it didn't come I called and was told that the customer service put in a request to that department and her supervisor. I was told 5-7 days to hear back...well so I waited, today 6/12/25 still nothing?? So I called. You know what they told me after an hour on hold? It will be 5-7 days to hear back from them??? I asked the girl, so is this what I get to be told now until I cancel my service and never get my $200???? Worse customer service EVER!!!

Installation was superb. After a storm knocked a wire outside, customer service were great as well. Out of a 10, I would give it a 10.

There were people coming through our neighborhood promoting the Kinetic, and I just tried it out. I have regular internet if I need to be on the computer to Google something. And so far it works well.

It’d be nice if it was just a flat $100 a month. They gave me a deal right now, so it’s a little less than that. It’s like any other service. I used to manage RadioShack, and they always take care of new customers. The last representative I talked to gave me a deal because I’ve had it for so long. I’m happy with the service.

The reason I am giving them 2 stars is because when the service is on it works very well. Our internet went out on Friday morning. I called customer service and was told it would be Monday before they could fix it. We were with Google fiber optics before Kinetic. The day Google installed our service I was planting flowers and cut the line running through the yard. Google came out the next morning and fixed it and didn't even charge me. The reason for the change was because Kinetic was cheaper. I guess it is true. You get what you pay for. We will be going back to Google.

If I could rate Kinetic by Windstream with a zero star, I would. We canceled our service March 31st upon moving and paid our final bill April 7. We received a credit card charge May 1 for an additional month. I called in and was told that it was an error because bill pay was canceled too late in the system and that they would credit our credit card back the charge. The month of service was never credited back to our card. We called in three times since this happened for a total of 4 times and have been told by different customer service reps that our account is positive and a check has been mailed out. We have been told the same story for over a month and when asking for a manager, we are told there is never one available. We have now taken this matter up with our card company for help.

My husband and I are on a fixed income. Kinetic has helped me out when I called about lowering the bill down so we could keep it. Since everything's getting more expensive, we tried to get it down to where we can afford it. Their service is good, and we haven't had any trouble.

We weren't happy with our other providers as the Internet was always going in and out. So we changed to Kinetic Windstream. Even though their website is clunky, and trying to get to customer support is tricky, we've been happy with their service and our 1 gigabit plan. When we spoke with customer service, they mentioned we could switch to a different speed because the plan we were on is an old plan that they no longer offer. I believe the lowest option would have been around 500 megabits, but that won’t be fast enough because we have tablets and other devices using Wi-Fi. We stream the shows that we watch, and I also use it for work, since I work remotely one day a week.

I have a home that is four hours away. I have scheduled four appointments and each time they reschedule it to a day that I cannot be there. They cannot get their act together to be there at the time that I have requested the appointment and got confirmation of. I drove four hours to get to this location and they never showed up. Still no landline. I canceled my service. They sent me a text message that they’re going to the property. I called again and told him I canceled it. It was not in the system that I canceled it. When you call, you get someone in the Caribbean and then billing is in the US. There’s such a disconnect in Windstream and Kinetic. I do not recommend using them. They’re not honest. They’re unorganized and one system does not talk to the other. They do not know what they’re doing. Get your landline service from somewhere else not these guys.

Before I moved to Texas, I had Kinetic connected at my home in Georgia. So, it was over 10 years. I use it for our Television. It's good company to go with.

My internet went out yesterday morning and I can’t watch TV unless I watch it on my phone with my mobile data. I got a tech scheduled to be here to swap me over to fiber since I’m just on DSL right now. I’m at the end of the line and I have the slowest internet. Customer service is okay but they couldn’t fix my problem over the phone and I hated that. I wish my internet would quit going out and I hope I don’t have that problem after I get the fiber.

I'm 78 years old, and all I use it for is my phone service, and I have a computer to go on the internet to look up how to fix things, when I need to order something, like eBay stores, and things like that. I do the YouTube thing a little bit to see what's going on with the news.

Absolutely the worst customer service I have ever encountered. I have had Windstream internet since 2019. I fought with them on a wide range of issues, failed equipment, bad connections, prolonged outages, my yard being torn up without repair, and CS reps refusing to connect me to a Manager. Don't use this company!

On April 18, 2025 I was scheduled for a technician to come to my home to repair. I received a message that morning that Lee would be arriving at my home between 4:45 pm and 6 pm. At 1:00 pm I received a text message stating the Lee was on his way to my home and would be arriving in 5 minutes. I called the company to let them know that nobody would be home cause that's not the time the service was set for. The lady I spoke to informed me that Lee wouldn't be there in 5 minutes that he would be there between 4:45 pm and 6:00 pm. I hung up the phone and 5 minutes later my mother-in-law called me telling me that Lee was at my home.

Kinetic is installing new lines in our community and they are appalling!! I have had their service before and the installation process is almost as bad as their service. Total disregard for property and our current service which they keep knocking out.

Go ahead and do Kinetic is what I say all the time. I was always with Windstream, and they do Kinetic. I have good internet for my grandkids and myself.

I contacted them last week when my bill changed. They worked it out and got me a good price. Everything's working fine. The agent who helped me was alright, she was real good.

The technician came out to try to find out why we had no phone, and he was very good. He found the reason why, and he did everything. We have been with Kinetic for 40 years, and we use them both for phone service and internet. We have been pleased.

I have been with Kinetic for two and a half years, and they provide good service. However, the billing rate is like a roller coaster. One month it goes fine, then after two months it keeps increasing. I called them because I want them to lower my bill down, but they haven’t done it. My bill is due on the 15th, and I am planning to call again.

I’ve been with Kinetic a long time now. I just like the people, so that is why I went with them. I feel okay about the pricing, too. I pay 40-something dollars a month and I still have my landline, so I’m okay with it.

A family friend has Kinetic and her internet has been good. The installation was quick and efficient, and the internet service works good through storm.

Kinetic was the only thing I could use in my area. I just got the Fiber cable, and my bill is lovely, I love it. I haven't had any issues so far, and no complaints right now.

I have had Kinetic for about 4 years, and my internet is down at least 2 to 3 times week. In November of 2024 my bill went from $54 to $68 a month even though their internet is down more than it's on. In may of 2025 they went up again by $10 dollars more month even though their service is still down approximately 2 to 3 times a week, my personal opinion is that kinetic should be put out of business because to me me it's theft of service so I would not recommend them for internet service.

I had service for about 2/3 years, was always in and out or slow. I disconnected to go with Optimum in January 2024, was charged for the modem in the final statement and I mailed the modem back (using the packaging provided by Kinetic) to receive a refund after it was discussed with the Kinetic billing department. Since then, I have called multiple times for updates, always receiving different answers or being transferred back and forth between customer care and billing. I was supposedly mailed a check to my old address even though I stated more than once that I had moved and given them my new address. Then I was told they hadn’t been updated if the modem was actually received or not, but they would let me know when it was received and I would get the refund to the card used for the payment. I said that was fine. I never received anything.

Our experience with the sales team when we were getting set up was very well, and there were no problems during the installation. In terms of quality, Kinetic is a lot better than what I had. With their unlimited data, I don’t have to worry about running out of data. Before, I was having to do through hotspots because we didn’t have any other source of Internet anywhere around. They have a good price too. Overall, they are good.

My wife works from home, so we were looking for an internet provider that has the speed we wanted. The other company had outrageous prices. We heard good things about Kinetic, so we went with their fiber connection. We’ve had no issues with them so far.

I moved to my house and Spectrum wasn't available. I needed something so I got Windstream. I like it and I'm happy with it. I have the internet service and it’s fine. But I had problems around Christmas time. I've got a lot of kids, so everybody got new devices and stuff. We had a lot of devices going on. Everybody else was streaming movies on all their devices and making video calls at the same time. I was left with the TV not wanting to do right and my phone not wanting to look up emails. Aside from that time, my service has been fine. A few weeks ago, I contacted someone. I looked up who I needed to talk to and talked to somebody. They resolved things really well. This service works for me.

Been a customer of Kinetic by Windstream for about 2 years. The install was delayed due to lack of coordination between the line guys and the installation guy. Service was good and affordable. Then the cost of service went up with no change to service by $45.00 a month extra. Still good internet. Something has happened to the service on 04/09/25. We reported the problem to customer service. They are polite and ensure they are working on restoring the service as quickly as possible. It is 04/23/25. Still do not have service.

The company is horrible. Everything about the company. The WiFi goes out at least once a week. I have had them for five years and I still have the same problem as I did when I moved in. They are the only company you can get where I live. Please don't get their service. You will regret it.

We’ve been using Kinetic for 15 years now. I use it for everything and they’ve been reliable. I got their Fiber four months ago and the speed went up 80 times. It’s a lot stronger and now I can stream movies.

I never really had many problems with Kinetic for the four to five years that I had them. The one thing that made me want to stay with them is their customer service. I do have disabilities and I couldn't pay a lot. So when I called them, it seemed like they truly cared and helped me out for four to five years to have internet.

Kinetic/Windstream is a monopoly in the area where I live (NE Georgia Mtns) & they definitely take advantage of that. My monthly bill for basic home internet service has increased twice in just the past year. The latest increase of almost 10% now has me paying $98.00 a month just for basic service. And they continue to charge me for a 17 year old modem that I wasn't being charged for when I had landline service. When I asked them about this latest increase their reply was "Well everyone's rate went up".. Every time the wind blows or every time a storm rolls thru you can count on the internet going down. I am definitely not getting the service for what they are charging. Look for other options.

Windstream was the only available service for a long time. Another one came in, and I heard about all the problems they were having. I opted to stay with Windstream which then became Kinetic. There are times when I feel that I've been without service for a long time. It's like when the electricity goes out, there was a problem for me getting back on with my internet. I don't know what the connection was. One time, I was getting somebody else's phone calls and they were getting mine. It was weird and I don't know what happened. She and I talked one day, and it was so funny. We finally got that straightened up. They also didn't tell me until I finally got an email telling me I could also connect my cell phone with the computer. I’m not quite sure if my cell phone is connected, but the next time I talk to a representative, I'll have him figure that one out.

I have Kinetic for my home internet. The installation went fine. They redid the line for high speed about 4 or 5 years ago, and it was all very good. The sales team was very favorable the last time I called in, and it has improved from the past. Overall, their pricing is fine and the quality of the internet service is very good.

I've had Kinetic for over 20 years. I like the service and their promptness in addressing issues. The sales team was good when I dealt with them many years ago. I just haven't had any problems that they could not fix in a reasonable amount of time. The Wi-Fi is good. I don't have any issues with it.

I’ve had them for a couple of years now, and have no issues with it. It's probably a weird situation, though, because it's one of two connections I have in my house. I use them for a mixture of work and personal internet stuff, and then the backup connection on other things.

I've been with Windstream for over 5 yrs. I used to never have problems. However since Dec. 2024 I've contacted them several times with techs coming out 3 if not 4 times. Customer service is slacking too. I gave one CS rep all my info & the problem. She puts me on hold & after several minutes another CS rep comes on the line. She started asking me the same questions, so I asked, "Are you not the one that I was on hold for." Nope. So started all over again. RIDICULOUS!!! If my remote county gets another provider, I will probably be changing.

Updated on 05/09/2025: You have to be kidding me. Not only was the issue not resolved, you sent me over to financial services who sent me a letter telling me I am past due and you invoiced me again in May. I can’t make this up. How bad can your service be. I called the phone number and got some ** that read from a script and could nod help me. I called again and got someone who at least pretended to understand what happened and claims to have resolved it. I asked for proof it was resolved and she could not. I have little hope

Allison was rude, unprofessional, and attempted to overcharge me. I told her I wanted to receive a paper bill in the mail, since my bill varies each month and constantly increases. She told me I would have to talk to someone else, and it would cost me another $2 JUST TO TALK TO A “LACK OF CUSTOMER SERVICE AGENT”, which is literally THEIR job and Kinetic ROBS customers to pay them. I would NEVER recommend Kinetic or their service. The service is shotty and employees are rude, unprofessional, unable to speak English, and do not help customers unless they can rob them of more money. BUYER BEWARE!!!!

I changed from Spectrum to Kinetic about a year ago. They convinced me my bill would be cheaper but when all was said and done it was $10 higher. They also told me my service would be better, it wasn’t. In a matter of fact, it was slower and went out more often than Spectrum. When I called on March 11th to cancel my service they told me they would send a box to send the router to back to them. It’s April 2nd and I still haven’t gotten the box. They also charged me a full month even though the cycle on my bill started on the 26th of the month. When I called to find out where the box was, they told me I was supposed to get it today, that remains to be seen. When I asked about my bill she said since I was in the middle of the cycle they do not prorate bills. Unbelievable. The representative was rude, not terrible but rude enough to make me think she was being rude. Do not waste your time, money or energy on them, it’s not worth it.

They added a land line and protection without my authorization. Spent over $900 on those alone in 2 years. They only gave me 6 month credit. They said I should have noticed sooner and their contract says that. They are thieves. Half the time we have to use our phone's Hotspot for the TVs. Would never recommend!! I am currently looking for a new provider.

If you have options, go to another company! The service is unreliable and if you need a technician, good luck! They make you sit around all day to just cancel at the last minute and reschedule it the next day, causing you to miss another day of work. To make things worse, they charge you for 1gig service but only give you a fraction of that.

Cheated me out of $25. Be very careful about their automatic billing. On the very last bill at my previous address (zip code 50166), they added a charge for home phone that I never signed up for. Impossible to get any satisfaction by complaining. The internet itself was good. Just don't be dishonest.

I wanted to try out Kinetic Windstream because it was a little bit cheaper than the internet and the cable company we have here in Meadville. The sales rep was a nice guy. He explained everything to me, how much my bill would be, so I had no problem with him. I have the Wi-Fi, telephone service and my TV's got Roku built in it. The internet speed and the quality is really good. It doesn’t go out like my old cable company used to in bad weather. It stays on and I can watch my shows without interruptions.

I’ve been with Kinetic for 26 years. It was something before Windstream. It was Alltel or something like that. And so, I’ve been with them a long time. And I love the company. I have a lot of people complain about Windstream or Kinetic, but I’ve been happy with my service. My internet works great.

I’ve been with Windstream for about 21 years now. The quality of service was good. Everything was nice. I had a very good experience with them.

I’ve been using Kinetic since it replaced Windstream. I’m a very low-key user, and I do some simple things on it. I don't exhaust the ability of the connection. Rarely had a problem. If it is, it's probably some electrical thing somewhere.

We have been with Kinetic for 30 years. We were with one company and Kinetic too them over. We have them for our internet and the quality of service is good. A couple weeks ago, the phones went out for two days, and I had to redo everything. Whoever was on the other end of the line did a great job. That was the first time, other than when there was a storm, that it has gone out for an hour or two. They sent us little notes on our cellphones telling us they were working on it, and they kept us updated until it came back on. Our experience with them has been good.

I had internet with Kinetic before. Everything’s been really good with their customer service. The quality of service and the internet speed are good too.

We've had some difficulty with the Kinetic since it was installed, but it's okay. We were with Windstream a number of years ago, and we had problems with them. Their service is okay today. The service hasn't been bad.

Kinetic helped us with our computer when they had area-wide trouble and we lost all our power. Over the course of several days, we spoke with various customer service people who helped us. But they did as much as they could and we had to call our own computer man to come out and continue with the repairs. It was over a two-week period and it was a very complicated problem, but the representatives that we had were very patient and did everything that they could from their end. Every time we've had to have somebody come out with Kinetic, they've all been very helpful and we appreciate it so much.

I'm happy with Kinetic Windstream. I did have a problem and I called in. I got a woman and she knew absolutely nothing. She was worthless and she hung up on me. But outside of that, I've never had any problem with them. They have cable, TV, internet, phone, and home security, and I use the service for all of it. I like it. Different ones say that they don't care for it and go with something else, but I don't change. My son-in-law who would change everything is up in Minneapolis, so I stay with it. The price is a little high, but what isn't high? Everybody else is expensive. You'll get their special for a year or so, but Kinetic has that too.

I got Kinetic when it changed from Windstream that I had at the time. Calling customer service has been okay. The price is a little high, but it hadn't been a big change since they changed to Kinetic. Right now, I'm having a problem with my computer freezing up and I have to contact Kinetic if they can help me.

I ordered basic internet, ONLY. The customer service rep added additional services to my account without my authorization. Once I realized they were charging me an additional $14.99 a month, they refunded to credit my account or refund the money. I paid that for 5 months, because I set the bill up on auto pay from my bank. I called in and CSR supervisor said I should have cancelled it sooner. I didn't add it, order it or know about it, so how would I have known to cancel it? Shady business practices. Chose any other service provider if at all possible. Watch your "ADDITIONAL SERVICES" on the 3rd page of the bill in small print, that is where they are hiding these unrequested service items.

I've always been on Windstream. So, it just switched over to Kinetic. I had their telephone, TV, and internet services.

I’ve been with Kinetic for 14 years. It was the only service available to me when I first hooked up with them. Their security suite is really good. There’s some problems sometimes, but it's getting better. The customer service is getting a lot better too, even though it’s outsourced. In some island countries, I could hear roosters crowing.

I've been very pleased with Kinetic. I know it's all streaming and it’s a little bit delayed, but I can just go to what I want to go to and it’s not all that buffering. I hadn't had any problems since they connected it. I did have one problem, but it was my fault. I had plugged my internet into the wrong phone port. But I did call and the guy was very nice. He asked me to look at my modem and tell him what was plugged in where, then he told me to unplug what I plugged in, wait about 30 seconds then plug that back into the blue, and tell him if the modem comes on, and sure enough, it did. I’ve been completely satisfied, no issues.

I was with Windstream, and they switched to Kinetic. My internet comes through Windstream, and the technician that comes out whenever I have a problem is very polite, does his job, and leaves. It’s a good service. Whenever I have a problem, I just call in and they send someone. Overall, I had a good experience.

My internet in Newark Ohio keeps shutting off and I have called the service center five times and had two service calls with technicians come out they said some equipment that is bad and I had a new router sent to me and the internet keeps shutting off and today I called Windstream to cancel my service and was constantly put on hold and the call taker would not cancel my service or prorated my account.

I have noticed my price is gone almost double within a month. Frequent service outages which impacted my business terribly, poor service, customer dealing and overcharge are the characteristics of this company. I wouldn't recommend this to anyone. Too bad for business, online students and other who uses the internet as their major activities. I wish this company goes out of market fairly soon. Not sure why it is still around. I'm looking for potions. WARNING TO THEIR CUSTOMERS! They overcharge and lie when you ask about the overcharge. I would like to bring attention to BBB and other authorities for lack of ethical business and overcharging customers under fake topics!

I was a Windstream residential customer from early 2007 through the end of 2024. My home is located in rural north Florida and the only internet and landline phone option that I had during that time was Windstream DSL service. (They later merged with or were bought out by Kinetic towards the end of my time with them.) During the entire time that I was their customer I had recurrent drops in service. Also, my internet speed was a fraction of what they claimed was delivered at the pole. They claimed the bottleneck in speed occurred in the underground lines from the pole to my home. Yet, in all the years that I was their customer and ALWAYS paid my bill on time (via autopay)... they NEVER did anything about updating or fixing the line and providing the internet speed I was paying for. (The line is their responsibility until it reaches my house.)

I found a new service that was about 40% cheaper, so I had it installed because Kinetic kept increasing rates to $92/month. After installing new service I tried to cancel Kinetic. Cannot cancel online but must call 800 number, but it was always busy. Finally got through, but had to spent more than 10 minutes answering questions, and if I did not, they threatened collections and credit rating hit. I was at work and finally got my wife to finish call. They offered to reduce rate by around $55-60/month (60%+, which proved to reduction). Proved to me that they were overcharging me for years. Do not ever use!

We moved out of the country and they forced us to wait for a box to ship the modem back to them. They would not allow us to return it to a store. We can’t get a box overseas and ship it back, spend countless hours on the phone with absolutely no alternative

This is the worse internet experience anyone could ever have. First in 2017 when I signed up the gentleman who installed left cable unburied for a year. I was told not to worry that there’s no power to the line and they would be back to bury. The next year my granddaughter touched it while playing outside and was shocked. I was as well since I had to move it. I notified Kinetic and they were out the next day. I was unable to reach them in regards to this afterwards. I sent pictures and everything to Mr **. Since then I’ve always paid my bills on time. They will shut your service off saying they never received a payment. I’ve always been Leary giving my debit card information out to a call center which I did anyways and that’s exactly what happened. They took my information and I was charged a second time.

Today’s date is 12-10-24 and just got off the phone with a guy who really seemed like he either hated life or his job! If you don't like your job then quit, not that hard. My internet has been going in and out for a while now but he said he fixed it. I HATE this service but we are stuck with it where we live.

One of the worst services I have ever had when it comes to internet, I moved into a semi rural area and needed internet so my wife can telework, the only option we had at the time was Kinetic/Windstream, so I called made the appointment for service to be connected, date and time. Date and time came and went with no service, I called the service center and was informed that the connection date was changed and that I was the one that made the change! NOoooooo! I did not, it was auto changed even though I did respond to the TEXT reminder, and had the TEXT to prove it, was informed that it would be another week, the customer service was no help at all in trying to correct their mistake.

I have to re-start and re-cycle my router every day, usually multiple times a day. Their only answer is to give me a new, cheap router and it never completely fixes the issue. This has been going on for years. I also spend double what anyone else I know spends on internet.

If you're looking for a good internet company that treats you better than all the others, this is not the one. I wish we would have never went with this company. Just like all the others they start out wonderful because you're a new customer but after a few months they start increasing your bill. And before you know it you're paying twice what you signed up for. Then when you reach out to discuss a resolution you get hung up on 3 times. Absolutely horrible company to do business with. I would never recommend Kinetic to anyone for any reason.

This is the absolute worst internet phone company that was ever made. Please stay away. Worst customer service. Worst connection speed. This company should be ashamed to even call itself a Internet service provider. They give you crap but take all that government money. Don't they our tax money for the worst service ever and don't even have their customer service here. How can anybody across the ocean help me with Internet service. Please save yourself a headache and if this is only service you can get then just get starlink instead. It's not worth having should be zero stars instead of 1.

My internet went out today for third time this week, all during business hours, no weather issues. Was out for more than 12 hours one day last week. I did get an email the next day notifying me of an outage the prior day! For each outage, contacted customer service thru phone and their app. Can never get an eta on service resumption or on reason for outage. Will be looking for alternate carrier.

I have been a Windstream customer for many years and just this month they ran fiber down my road. I thought it would be great to have fiber, wrong! Won't hook up the 3 houses on my side of the road. Many calls and non-returned messages later finally got to speak with an account rep, best they can do is lower my bill a little. They must value new customers over the ones that have been paying their wages for years. Will be shopping for a different company.

I chose Kinetic Windstream because I was told they had fiber optic service in my area and I signed up for fiber optic. The technician who came out even hooked me up and raved about how much I would love the fiber optic because it was “screaming fast”. Obviously I was delighted! How wrong I was! I started having buffering issues within the week. We have been through 3 modems already and had several service technicians to our home and numerous calls to their call center. While the technicians are very nice they all do the same thing and cannot help when the problem is with the frayed copper lines that I obviously have instead of fiber optic. I just found out I did not have fiber optic this last weekend from one of those technicians.

I had Windstream for years and continued to complain about speed and outages. My speed would go down over weeks and I never got the 1 Gig I was paying for or even close to it. I was also told that when my power was out there was no internet. I switched to Spectrum and immediately got higher data. I contacted Windstream to cancel service and then got bills for a full month and called again to complain that I had not used the month service. I was told by a non American woman that my bill was actually $40.27 and pro-rated and I would get an invoice. I have waited a month and finally got a letter stating I would be turned over to a credit collector. When I advised the woman that I would gladly pay the bill if I had an invoice. The lady said she would not send an invoice and if not paid she was sending to collections. This call and the first call are recorded for the record. I would never do business with Windstream again.

Windstream’s customer service is a dumpster fire and there is absolutely no way around talking to them. Windstream is the only ISP available where I live out in the country or else I would’ve left them years ago. Their customer service is located in another country where I’m guessing English is a second language. I say that because they all have a bit of an accent and there have been several whose accents were so prominent I could barely understand every two or three words they spoke. Speaking to someone abroad is no big deal, but when their ability to comprehend the severity/complexity of an issue that is when it becomes a problem. One time, a few years ago, I managed to communicate via live chat with someone from the U.S. but my problem was out of the realm of her job duties.

My experience with Kinetic Windstream has been nothing short of a disaster—one of the worst I’ve encountered in business dealings. From the outset, their customer service representatives displayed a shocking lack of knowledge and professionalism. When we faced service interruptions, we were given an “estimated lead time” of 1-4 hours for restoration, only to be left in the dark until the next day without any notification. To make matters worse, our phone service was entirely non-functional, compounding our frustration. It’s been a relentless cycle of problems, and each interaction with their support team leaves me feeling more exasperated than the last. If we had any other viable options in our area, we would switch in a heartbeat.

Service is not as advertised. Speeds and mbps are very low with a latency very high thus translating into poor signal and speeds lower than what you're paying for. They messed with the lines on Oct-11-2024 and ever since my signal has fluctuated all over the place and knocking me off the internet randomly. Have called Windstream every day for over a week and they keep saying there is nothing wrong. These people do not care about customer service and if I am lucky someone will be out next week which won't cure my problem. The real issue is poor signal quality and not enough power being supplied to my home and I have told them this and they keep ignoring me. These people are the worst and now that we finally got a new internet company in my area I will be switching and recommend everyone else do the same.

Poor service. Poor connection, very poor customer care. Very hard to understand their language. They keep transferring calls to next customer care. I spent 2 hours on the phone, and they didn't help. They are most useless customer care provider.

I will state when Kinetic took over Windstream a few years ago the service has progressively gotten worse and the billing constantly increases. The quality of service is not the same. We have been without internet and phone service since 9/26/24 and was told it would be restored by 10/11/24, yet we still have no service. I have been actively searching for new service so that I can receive quality service again.

I regret switching internet providers and will be transitioning back to what I had before as soon as this current billing cycle is over. I DID NOT get what was advertised and there is absolutely no detail about my plan within the app under account, nor any information in my email. There's a feature to test the speed and the amount due for the bill and when. That's it. I reached out to customer service about that, and they started out beating around the bush. I had to bluntly ask what my plan entailed to get an answer. I receive 250 mbps less than what is clearly advertised and yet, I'm still paying the same price.

I have been a Windstream customer for years. (Very limited options) I pay for 10 megs of upload. (Only option given) About every other month my service drops to 1 meg or less. (As I type this I am at .75 meg) I have to call their service department and deal with some foreign country rep who barely speaks English that's procedes to tell me to try the same things I have tried hundreds of times before, which does not work. Then after 15 to 30 minutes they tell me they will send a tech to check my house which it and all my cables and equipment are new. So the tech goes to the nearest hub and fixes their crappy equipment. I am currently looking for other internet options. I am currently charged $98+ per month.

Works good until it doesn't and when you have an issue their phone customer service is absolutely horrid. They don't speak English, they ask you why your Internet isn't working which is why you are calling them, they don't communicate, they don't call you back and then they set an appointment two weeks out with a technician. Awful, awful, awful. Do not recommend!

Did everyone notice the same mundane response to everyone's problems? "Hi _____, I regret that this has been your experience. I am happy to assist with getting your service issues resolved. You can email me directly at wincanhelp@windstream.com." Windstream doesn't care about their customers. They are money hungry with no customer service---Unless you pay $6.95----I was charged without notice. Slimy....and they charge you to pay them, too--when using a cc. Hate this company. Looking elsewhere. Thanks long time customer!

I've been with Kinetic since January of 2024. I moved apartments due to black mold. For a couple months since I moved, I never got a bill so I constantly called them and they tried telling me I only owed $9.99. I said okay and paid it. Later that same day I got a letter in the mail that they were charging me $105. I called them and told them I didn't receive a notice or a bill on the app prior to this and that I was trying to get ahold of someone. They told me it intact was $105, but now it's $150. How the hell does it jump that high?

For the last 14.5 years I have had great service, fast forward to August of this year. My internet service has had to be reset at least 5 -10 times a day both manually and by customer support. Had a tech come out multiple times with a run around from him and no fix. Friday September 13th called and cancelled service after going with a new internet provider only to get a bill on September 16th for $104 for service 9/13 to 10/12. Called customer support about it and got transferred around 3 times only to be told that my service was never cancelled and that I am responsible for that bill.

This business is horrible!! Been a customer for 3 years....Llate last month on bill for the first time in 3 years., they just shut my service off...didn't even let me know.. So I call and I had to call 3 numbers to finally get through to a person!!! Horrible service!! DO NOT GET THIS COMPANY FOR ANYTHING!! TRUST ME!!!

I called about my bill and I couldn't understand the person who I spoke with and he was rude about my payment. He didn't say thank you have a nice day or anything at end of call, he just hung up on me. I didn't care to be treated like this. Very bad service. As far as the service it works well.

Have had a "price for life" plan for 11 years. 2 years ago, my bill showed an increase due to a $5.00 charge for Kinetic + tax...which amounts to a $10. total increase. Neighbors have same exact plan, but not the increase that has been levied on me. Over 2 years, this is a $240 overcharge. I have made numerous attempts to resolve this, but the response has been "you signed up for this service". Excuse me, Kinetic was not even in existence when I signed up in 2013!!! Service is average, billing is questionable.

I purchased the 1gig Internet. Since my purchase I haven't seen speeds over 220mbs. The packet loss is what really gets me though. Anywhere from 1-12% packet loss AT ALL TIMES. The internet constantly crashes on video games due to the packet loss. I've spent multiple hours on the phone with them to try and resolve the issue but it's to no avail. They don't seem to care if you receive what they say they offer. I would not recommend and will be switching when this month is up.

Horrible. Just SO bad. 2 houses, 2 cities, and both are equally unstable. The government should shut them down for deceptive and fraudulent business practices. They are selling a service that they don't deliver. And they act so stupid when you call customer service. As if they are shocked that everything about everything they do is complete garbage. We've had to tell them 5 times that we switched to fiber. They don't even know what you have, much less whether or not it works.

Horrible!! To make a very long story short I have never missed a payment yet my bill says I owe them $595!! It all started when we moved over a year ago and they didn’t cancel our account for our old address so I was paying still on our old Address thinking I was paying our bill for our new address because I was still getting service at our new address. Once they apparently figured this out they told me I owed them over $500 and that I hadn’t paid in 5 months!!! Yet they shut our service off for nonpayment with no warning. Not to mention I have never missed a payment which you can see on my “old” account apparently.

First of all, you can never get through to anyone. The line goes out every four months and the only thing they do is apologize. It’s never fixed on time. Extremely expensive for the service they give. I’ve been waiting five days now to get my phone back on along with my Internet, if you can keep from it, please do not use. This comment is horrible.

Service 1.4 mbps download and 0.5 upload. I canceled and ordered Starlink. The CSR that assisted in canceling my account was wonderful so I added a star.

This company cancelled a service appointment I made last Friday because I didn't respond to a text I never received. Now they can't schedule me again until next Tuesday, all due to their own incompetence. Do not use this ISP if you have literally any other choice. You would get better service out of an actual potato.

We have had multiple "outages" in our area, two of which spanned several days. Kinetic refuses to give an estimated time of repair, and the customer service is abysmal. The last time I had service this slow and unreliable was around 1998, when I was dialing up on AOL. I have an install scheduled with another provider. I cannot be done with Kinetic quickly enough!

We have been without internet for 3 days now. Kinetic says they are working on it but because we are now into the weekend no one is working on it. 250 people are without internet in our area. This is shameful that kinetic doesn’t have people working around the clock when there is an outage. These days, Internet is an essential service just like gas and electricity. A “utility”. Utility companies have technicians working 24/7 to remedy an outage. We work from home and are incapacitated without internet. Shame on Kinetic! Hope you enjoyed your weekend 'cause your customers didn’t.

I have never in my 41 years on this planet seen such a garbage company. Not only did they trespass on my property to dig line for cable that we did not ask for because we are not customers of this company, they cut through our main sprinkler line. We have called three or four times trying to get this resolved, three times they sent someone out to take pictures and nothing happened and then one day magically a couple of guys showed up to fix these small section of plumbing to connect the three sprinkler heads that go out towards the street watering the front of our lawn on our brand new house.

If I could give Windstream/Kinetic a negative rating regarding the incompetent service I have received trying to get help with my landline, I would. I've had a landline starting with Windstream for 29 years, but I'm going to find another provider. I called technical support 8/7/24 because my cordless phone kept displaying "line in use" and I couldn't dial out and dialing in got a busy signal. Got a person who had no idea what she was doing, and I had to ask her three times to turn off the noise in the background because between that and her accent, I couldn't understand her.

A manager contacted my daughter's mother and was very professional and went over everything step by step and explain what happened. He answered every question my daughter's mother had and I really appreciate that manager. I wish I could remember his name! Thank you for reaching out cause I forgot I wrote this because I was so angry that day. Summer and kids no internet my ears were bleeding. I really appreciate you contacting me and reminding me. Thank you again!

Windstream does not honor their commitment if they make a mistake, they make you pay the penalty. I open a service ticket, they went to the wrong address and then would not come out the very next day. They made me wait for several days. Because of their mistakes. The phone agent was pleasant. The agent saw all the notes and couldn't figure out why they got it wrong.

Windstream Kinetic is one of the worst internet companies I have ever dealt with. Their internet service is unreliable and their customer service is terrible. If you have any options other than Windstream you should take the option.

We have not been provided with the advertised speeds. We are told that they would need to upgrade their equipment and they will not do that. Yet they continue to increase our rates regularly, so we are now paying far above what they advertise for the higher internet speed. If you have an outage it takes days for them to come out. More than once they have failed to show. We follow up and discover that they simply canceled our appointment because they thought that our outage was related to an area outage. They don't bother to call and confirm that your service is back on.

Their service sucks. It is ALWAYS out and they have the nerve to raise your bill frequently and not credit the missed service! The worse part, they do not care because they are the only supplier in this area. Make no mistake, when someone else offers service, you will be gone Kinetic! If I could give 0 stars. I certainly would. One star is definitely too good for them.

5/23/2024. Talked with Support on 5/23/2024 about being billed on 5/20/2024 ($77.79) when I cancelled at the end of April but not officially cancelled until 5/3/2024. Support said I should get money back since my payment on 4/18/2024 ($77.79) should have covered 4/27/2024 thru 5/25/2024 (approximately $60.00 refund for 5/3/2024 thru 5/25/2024). The payment on 5/20/2024 ($77.79) should not have been taken out at all. Support very nice and professional. Waited to see if I would receive a refund. Forward to 7/25/2024.

Thieves, liars, and one of the most disorganized companies to do business with. Lied to me about monthly payments. 12 months later charged me $373 that they had no idea why? They had also set several different accounts that I had no idea existed. When I confronted them about this they put me on hold for over 2 hours. Twice they backhanded money from me that I was unaware of!

We have Windstream internet. We pay for it every month 50 bucks for the lowest plan. And pros are we get internet sometimes but the cons are so much more. We easily over pay for it, we have no internet more times than we do. The service is the worst. I mean worse than satellite on a cloudy day. The customer service a bit better than the internet but not by much. If you have a problem don't expect it to be fixed, they said they will send the ticket to their internal team. Pretty much a way of saying back burner we don't care.

If I could give zero stars I would!! These people will tell you anything just to get you to sign up. A phone number I have had for 35 years is now gone. The internet never works. Ask to speak to a supervisor. They say they don’t have one or hang up on you!

Dealing with Kinetic internet is a joke. As of today, our internet has been down for five (5) days. My husband and I work from home which includes running a business and we rely on wifi to use our cellular phones. Two different representatives informed me the internet issue involves an area outage. Checked another home on our property and on the end of the internet line, which was working, therefore NOT an area outage issue. But, if Kinetic uses the area outage as an excuse, they don't have to request a technician. Called to speak with a supervisor but the representative refused to transfer me and placed me on permanent hold, so I finally hung up after 30 minutes.

Don't think for one minute that Beth from email wincanhelp is going to help you. Trust me. Run far, far away from this company. They don't care about you or your needs or anything you want. And that goes for Beth email wincanhelp@windstream.com. She either can't read or doesn't care. I emailed Beth at wincanhelp@windstream.com twice and that's been a month ago not a word did she send me back. They are dishonest, and they play that game "Well if he doesn't do his job then I can't do mine" game. You may start at monthly payments at 39.99 will I pay $140.00 now.

Called customer service, first guy hung up on me. Second person when I ask for a supervisor refused to get me a supervisor then connected me to another customer representative who said they weren't a supervisor who connected me to three more people. This call lasted 55minutes without anyone helping me.. THE WORST customer service in the world. My bill was supposed to be 49.99 for two years. After 4 months they raised it to $68.38. I finally gave up, filed a complaint with the BBB. Changing companies. Their call centers are all overseas and are terrible.

Terrible customer service. The internet was great for two weeks but then I cannot set up online access and they are not honoring the price they promised. No one on customer service is even in the United States and they are all robots so no one can help you. Awful company.

Kinetic's automated system does not recognize my account #. When speaking to a live person it's Middle Eastern. I can't understand. Charged $50 in late fees even though I have tried to pay this bill 4x.

I have had Windstream for 2 years and never had any issues until trying to cancel my service. The first call took 30 minutes & acted like it was all good. Soon to get a bill later that it is still in service.. I call again and they don't even have on their records that I had originally called and cancelled. RIDICULOUS. Here I am two months later and I have a "bill" sent to my house that I hadn't paid from back in March. I have bank statements that I had paid it. This is ridiculous service. I was fed up and paid the bill because I didn't want to deal with their awful customer service anymore. I will NEVER use this provider again.

An internet company that requires you to call for rates and scheduling? That makes me hesitate right from hello! Staff was professional, but their systems are obviously badly outdated if there is absolutely no automation for those who know how to use it. No TV offerings outside of DISH (never ever use them imho, price baiting/switching in the past), not great deals and they tell you right away, there are not many providers. But I found a half dozen online services available, Starlink, Tmobile, Viasat, Hughes, Google fi, all have service in this area with fast Internet (no phone or TV). I will probably sign up for the land line to see how it that part works, we will see. :)

Contacted Windstream Kinetic three times in reference to the $200 Visa gift card for signing up with their service. First they told me it was 45 days before I would get it. Ok, then called them back after 50 days and still not receiving my $200 Visa gift card and was told that I supposedly had it set up as a statement credit... Wrong! After 60 days I contacted them through the Go Kinetic chat. This time I was told that I was past due and late on payments therefore I was not eligible! Of which I signed up for automatic payments from the very start. In fact they were charging me rental on a modem that I did not even have! They actually had to give me a $22 credit for overcharging me rental fees for 2 months! The associate then apologized for the error in their system claiming that I was in good standing all of a sudden. And now they had to send everything over for review for eligibility and the whole system starts all over again! Another 45 day wait!

They are the worst internet provider ever! My internet has been out for 3 weeks. Wife works from home so this has totally disrupted our lives. If I call customer service now I get a recorded message that the representative can not help me if I'm calling about outage. My neighbor has her internet and found out she is on a lower tier. Tried to switch to the lower tier and was told that if I did they would not be eligible for internet anymore. Pay 130 a month and I'm getting nothing. Had a lot of outages with them in the past that lasted a week but never have I been treated this way. Called local TV and gave them my story. Also filed with the BBB. Trying to find another provider but living in the rural areas my options are limited.

I hate that I can’t give negative stars because that’s what they deserve. I used to have Spectrum as an internet provider and I thought they were bottom of the barrel, but Windstream makes them look phenomenal. Terrible customer service and CONSTANT outages. I swear a corpse could provide a way better internet service than these scum lords. I hope they go out of business, because you’re better off not having internet than using these clowns.

I had Windstream Internet for about a year and without a doubt this is the worst company I have ever dealt with. They are actually crooked and I don't know how they stay in business. And on top of that, their service keeps going out. I could go on and on but if you want to be angry and frustrated ALL the time give them a try. I was supposed to receive a 200 dollar gift card but they said I had to wait 90 days but after 90 days they said I waited too long. I cancelled 3 months ago but they keep charging my autopay credit card and won't stop. They lie and cheat and they know it and laugh at you. DON'T GO NEAR THEM!

I’ve been a Windstream customer for 6 years and have always had auto pay so I’ve never missed a payment. Today my internet went out. I waited two hours and it never came on. I made my first call at 2 pm. It’s 9:45 pm and it’s finally on. It was their mistake and it took them almost 8 hours to fix it. Their voice mail is hell. I am quitting this ridiculous company tomorrow. Of course the others aren’t any better but I can’t send these inept morons another dime. Their problem is they have people answering the phones that can’t speak clear English and it gets so frustrating for the customer but they got short with me because I couldn’t understand them. I despise this company just as much as I used to despise cable companies.

We had a speed of up to 9 until about 2 weeks ago. I called and was told that someone would be out to fix it. Still waiting. I called back and was told we are only supposed to get 1.5. They could not explain the change. They said we were eligible for an upgrade and had an appointment today from 9-11. No one showed. I called back and was told they tried to contact me yesterday to confirm the appointment and because they couldn't reach me; it was cancelled. Now we have an appointment for Thursday. We have been unable to watch videos or movies, unable to play games and my emails take forever to send. This is not the first time we've had problems and may look for a different carrier. So done with Windstream. Also our price has increased several times and the service gets worse. I dislike being lied to and I have been over and over. Promised text messages and emails and I get neither.

Be careful when Kinetic Windstream comes to your street or area. They will have a several supposedly great offers to leave whomever you have as an internet provider. The reason you need to be aware is because it will supposedly take 45 days of your active service before you get the great offer that they won't give you. The amazing line the CS gives is on, "I'm sorry. Let me look that up for you. Well, I don't see it. Let me see what I can do. Okay this is what I'm going to do. I will send it to you in the mail." Six months later still nothing. Oh and don't forget the referral bonus money. That doesn't come either and then if you want to press it you and I mean you have to get the bill from your neighbor or whoever you got to join and get the number off of that so they can verify. My God, can you not afford to pay off the offers to your new customers!

I am a senior citizen and I'm a hundred percent disabled. Also I have been a customer with Kinetic by Windstream for over 29 years. The problem I am having is, I have been without my landline since Monday June 3rd and with all my health problems I cannot afford to be without my landline and I told them this. I know what they are trying to do is force their new system down my throat. Like I told them Monday I haven't been on my computer in about 5 to 6 years now. All I want is to get my landline back up and working. I noticed that for the last two months kinetic by Windstream has been in my neighborhood digging up my neighbor's yards and putting in new lines. I told them that I didn't want them digging in my yard and that I was not going to be forced into taking this new system or whatever they're trying to force on me. All I want is to have my landline back up and working period.

I never write reviews but this company deserves it. They have got the worst customer support team I’ve ever had to deal with. I had their fiber internet for less than a month and I already had called in to get it cancelled. If you never have to call in for an issue, then I guess their internet is pretty good. I got around 900 mbps while paying for 1 gig. Over the course of the month I experienced one outage, and then recently my cable had been hit by truck from hanging too low. The technician that ran my wire across the road must’ve hung it too low when installing. But no worries! I called their super helpful customer support team that told me I just had to wait till Monday to get it fixed! Nice! It would only take 4 days to get a tech to come out and repair my wire that they had improperly installed. So for 4 days I had their cable laying in my neighbor's yard because they felt that it wasn’t a good enough reason to send someone out earlier.

I highly advised to not even get on the phone with this company: Date May 28th. My conversation included the fact that I was at a RV Campground and my space was ***. I was told no problems. What was promised: Free installation and 3 months free service. Monthly rate of $34.95 with auto payment. After 45 days of no payment problems, a $200 Visa Gift card. 15mps and installation by a professional tech on June 4th. Sounds great. Call ended with no problems and a happy customer.

This company does not worth your time and money! The technician who installed the system did a lousy job which I needed to handle through an online chat that did not help much. Then the network stop working which, again, I tried to resolve through chat that did not help and the agent wasn't able to schedule a technician and ordered me to call the technical department which I did. Then the agent from the technical department told me that they will take care of it bot nothing happened for almost a week. The bottom line is that we canceled their service.

My dad has been trying to get his phone service restored now for three weeks. He lives on a mountain, so a landline is needed due to there not being a lot of cell service. The landline went out, and he made an appt a few weeks ago for a technician to come repair it. He confirmed the night before and I was home to let them in, but they never came. He was at a dentist appt, and apparently they sent another text to him that morning to confirm AGAIN. When he didn't respond, they cancelled it. Now, the service ticket is closed, and yet they can't (won't) open a new one. He's called, and when he's finally able to get someone on the phone, they can't do anything for him.

I would rate this even lower than one star if I could. I have only had the Kinetic internet service a week. I had to switch back over to my old service after 3 days. Problems included almost everything listed in other posts. I really wish I had read this site before signing up with Kinetic. A few issues I encountered: My security system would not connect with Kinetic. My home computer would connect but tell me "No Internet Available" while my work computer connected just fine. My iPhone and my wife's iPhone same thing - connected but no internet. This is only a small portion of the problems I had. Customer Service is a joke. The website they gave me on my Welcome Letter: ** does not work at all (try it on your end). STAY AWAY FROM KINETIC BY WINDSTREAM!!

This company is not worth the hassle. This company inconvenience. The technician never showed up. The agent/supervisor are unprofessional. I have not in got my internet connected and they are already left a bad taste in my mouth. I would not recommend this company to anyone.