Kinetic Reviews

I had Windstream Kinetic. First thing I was made aware of the techs that installed told me they never got trained on the equipment, representatives did not communicate at all to each other, last the corp head quarters complaint and compliment line was not even manned, calls just hung up. What does that say about a company.

There maybe issues after they come on May 5th. A 4-5 day wait time makes the speed of the internet 0 so the 1 gig fiber I have is useless.

They are overbooked for dispatch- I have an ALL DAY LONG appointment for repair 5 days from now- I am being charged every months for service that only works sometimes-and threats of extra charges when someone comes out to fix it

I been with Kinetic by Windstream for 5 years and sadly because I live on a rural area I do not have other internet providers because if I did I would definitely switch, customer service is a joke, not helpful and internet service is terrible.

Windstream raises their rates every few month. Rates are twice as much as Spectrum, so I am switching to spectrum. I called their customer service lady and she was very rude and unfriendly. I have been a customer for many years, but they don't care.

Absolute trash. I feel like I been taken. It's laughable that they would expect payment for this garbage service. They might as well send my account to collections now because I'm not paying one nickel for this so called internet service.

This company is so bad. The prices keep going up. The customer service was beyond horrible. The service is slow and unreliable. My Bill was $140 for 20MB speed of internet a MONTH, and I had to have 2 internet to get enough speed! Only provider in my area at the time. 5 years later we are free of this parasite. Do yourself a favor and go with Starlink!

Do NOT switch to Kinetic! We switched on Feb. 23. Since then we have lost the dial tone on our landline about once a week. We've have their service people here, tech support, and even tried a new phone, but we still have no dial tone. I spent 3 weeks in ICU at AGH last year with a brain bleed. All my doctors and hospitals have the landline number. Kinetic refuses to send anyone out to fix this properly today. Of course, when you call, you get people who cannot speak English clearly. The salesman also promised us a $200 gift card, which we have yet to see. One more chance, then I'm going back to Comcast!

My husband tried to get Internet from Windstream but couldn't cause the camper it was for isn't on its own loop. We are not happy we are waiting on the refund to be given back. At one time we didn't have this issue.

My name is Alexis ** and I'm very upset with this company and service. I ordered this internet thinking it would be cheaper than what I currently paid. I was so wrong! They have so many hidden fees! I didn't even receive a bill that I was told by the Fiber installation professional to wait on. Eventually I was charged $187.46! For the installation and first month! I give them a second chance and I end up billed $86.55 for the second month! It was advertised as $49.99! I look into the bill and they have a $10.99 gateway fee and a $2 paper bill charge. Taxes are $4, whatever, but they had the audacity to charge me a $25 reconnect fee! I paid the bill the first day I received it! It's not my fault their bill showed up a month and a half AFTER installation!

I wouldn't recommend this company to my worst enemy. The customer service is terrible, the pricing is atrocious, and the "appointments" never seem to happen and you are just out of service and out of luck.

Our service with Windstream in the last year has been terrible. The latest problem started this last Easter weekend. On Good Friday I noticed our internet had become...unstable. I didn't give it much thought, It was a holiday after all. Easter Sunday the internet had gotten much worse. It was then I realized that we hadn't received any telemarketer calls as of Good Friday. I checked the phone line, no dial tone and the line sounded like it was a open line. The service line was called, and since it was after hours... It was automated. We received a ticket number for Wednesday April 3rd..11:30 to 1 o'clock.

This company is the worst internet provider I’ve had experience with. It is 2024, and it still only offers slow DSL in my area. My speed, on a good day, is just over 3mb, and I am charged almost $80/month. Windstream says it is not planning to improve the speed, nor to install fiber at my address, but they have no problem increasing their rates. The lines seem to constantly break or have other problems. Their technicians, however, are professional and knowledgeable, and quickly find and repair the problem somewhere downstream, until it happens again.

This is the worst internet service ever! I literally live 900 feet away from the fiber transformer box and I still have to unplug and replug the router 2-5 times a day! Yep quality crappy internet for not $39 a month but $129 a dang gone month! That's over $1,500 a year for internet that doesn’t work!! This business should be at the top of BBB's to shut down. They are frauds!

called to speak with a supervisor….Just impossible….Same story every time. They take your number and nobody ever calls…. If you have a choice do NOT CHOOSE this one.

I have had Windstream by Kinetic internet service for almost 8 months. The internet service and speed is absolutely terrible. At 3 am the internet drops. Reps are rude and have no idea how to do their job. It's just a headache with every encounter. Also, I removed my card from my saved payment methods and they still removed money from that account on a sooner date and without my permission.

We have had Kinetic by Windstream since 2020. I have to say they have the worst service and customer service I have encountered. The service would go out, and it would take 1-2 weeks to fix it. They never offered to credit my bill for the time without service, and when I asked, I was told I would have to contact billing. I finally ended my service and was billed $100.00 for not returning equipment. I called because I did not receive the packaging that was to be sent to return the equipment. (There is an office in our town, but they told me I could not take it there to return) I disconnected my service three weeks ago, and per the agent, the packaging was just sent out four days ago.

Windstream has the worst service and slowest speeds for very high prices. We pay $75 a month for barely 20Mbps which is usually much slower than that. We have gone through several modems over time and frequently have outages in our area. Many times they have sent techs out to service issues we have. The tech will come out tell the issue was corrected to only have the same issues within a week. As others have stated we also have to unplug our modem often to get the service to start working again. The company does not seem to care about the customers or the support they give when there are problems.

Complete disregard for someone else's property. Fiber Optic lines are being added in our area. They came through our alley and cut down trees and let them fall on our fence and left them laying around. Called numerous times to get it taken care of but nothing worked. Finally got someone locally to come and assess the issues and they came to take pictures and make note of it. Told us that it would be fixed within the week and now it has been almost a month. I will NEVER recommend this company or use it,

We live in a rural area in southern Georgia. Windstream is the only land-line provider in the rural areas of our county. Our maximum possible download speed is 10Mbps, which we rarely achieve. The cost of this exceptionally slow service has tripled since we started with Windstream over a decade ago and is now equivalent to paying for StarLink every month. The price went up another $10 this month. When I called to complain, they offered a "very generous" $5 off my bill every month for a year to placate me.

I have 4 modems at 3 different addresses on the same road. Windstream is a monopoly in my area, so I am stuck with them. Recently, our service went down 4 separate times in a 2 week period; each time it was an area-wide outage. In order to report that any of my accounts are down, there is a 30 minute phone call involved (I can’t report the outage online or by leaving my account details on an automated phone line, like I used to be able to do).

We have had an ongoing problem with Windstream Internet service for many years. Our internet service goes out 1 to 3 times a day. We unplug it for some times and it comes back on. Other times it out all day. We are not pleased with their service. We get tired of calling and reporting it. I wish that we had another choice. They know this and do not seem to care.

I have no complaint regarding the internet service in general. My issue is that that just like cable, the initial cost is reasonable, and then it is raised arbitrarily each year without fail. Most recently, our bill went up $10 each month, for a total of $85, for internet service only. Also, the Kinetic website itself is slow and constantly goes down when I attempt to pay the bill each month. I attempted to login this morning to pay the bill, and their site was down. I attempted to pay the bill this afternoon, and the site was running. I was unhappy about the larger monthly charge and decided to review the bill. In the time it took me to download and review the bill, the website became inaccessible again to pay the bill!

In so far as providing 100Mb service, they do. They're happy to charge you $80+/month for it, my bill has doubled over time from the starting $40. Their modem is junk, I deal with higher latency and frequent disconnections when streaming live content. They're happy to charge you $10/month for it. I keep hearing promises of fiber, going on four years I think. It's installed literally right down the street from our neighborhood! Lorain County gained public support for building our own internet service - guess who blocked it in the courts? Kinetic.

Our internet at both our home and office (two different addresses) is out and I have been on the phone either holding or waiting for them to try to fix it over the phone (which they never can) to only be told they had to send a technician. I was on the phone for an hour and 56 minutes...almost 2 hours for them to tell me there is nothing they can do. They have 1 supervisor working on a Saturday. I have to pay my employees on Monday which is done over the internet so now I will have to hand write checks. No wi-fi is working, no tv, no internet, nothing. On top of that, they just raised our bill $15.00 per month at each location (home and office) and I pay for the fastest speed which is dreadfully slow. I wish AT&T was at our location. As soon as another reputable service is available we will be changing. Windstream was never this bad before they merged or sold to Kinetic. Horrible, horrible service.

I wouldn't recommend this service to an enemy. I have spent hours canceling the supposed 200 Meg service after my price doubled. Right after I cancelled I got an auto draft from my bank account for services I didn't get. Their promotion was apparently a scam by the local sales representative to get my business. I was told I got the first month free and a rate of 39.95 for a year if I signed up for auto draft. What they don't tell you is that with modem rental and taxes that you pay 51.00 a month and average 100 Meg down. So I stuck with it because it was still cheaper than cable.

It takes so much time to fix a problem. In my case they took almost 10-15 days. Not happy at all. No retail store for nearby for quick resolution or return something. In my case 1 ticket closed while issue not resolved and I have to open another ticket and each time customer has to call while they don't send any email or update. When you sent email don't expect any email response for sure.

Don't believe the promotions they offer. I was supposed to get a $200 visa card for my installation, but they will not follow through. Even after I filed a complaint with BBB, a rep called - at 5:15 on a Friday - explaining that she was just submitting the request and they are only processed during business hours. Even though it's digital and supposedly delivered by email, she said there was a delay but I should get my card by mid-week or by the end of the week at the latest. Then she said I could call her if there was a problem. Still no card or email over a week later. This rep told me by mid-week to put me off while she went on holiday, knowing I could not contact her. They tried to tell BBB the issue was resolved. DON'T TRUST ANY PROMOTIONAL OFFER - THEY WILL NOT DELIVER.

I have had Kinetic Windstream internet for about a year & have had already 2 rate increases. They state it’s across the board but they can’t really justify it. Can’t stand this company! It’s a monopoly! Can’t get any other internet service where I live. So they know they’ve got you. They promised me the last rate increase that they wouldn’t go up. But guess what. They did! If it’s not in writing they can just continue to go up! Even if they give you a break or credit for a year, they just pick back up all the rate increases they had during that year & tack it onto your next rate after your credit expires! They don’t care about you. Only the almighty dollar! Horrible company! They will lie!!!!

Windstream installed a fiber-optic upgrade to my original copper-wire setup. The equipment included a power transformer (120VAC to 12VDC) plugged into an outlet on the outside of my house, with a 12V lithium-cell power backup attached. On Nov 8th, 2022, I believe this 12V lithium-cell battery auto-ignited causing a fire that essentially destroyed my home. Demolition and rebuilding the home was considerably more expensive than covered by insurance due to the high inflation of building materials. Now, one year later, I have been advised by Windstream that it stands by its denial of my claim, in spite of a forensic examination of the site and equipment to determine no cause other than the battery could be identified. Windstream no longer uses these 12V batteries in their installations according to their area service manager.

As a business, we previously left Windstream almost a decade ago due to poor service and speeds. Our current provider is having issues covering the area and wants us to move onto another provider. At the time Windstream was the only option and we moved our internet and phone back to them, or at least we tried. As a company they are evidently incapable of porting a phone line properly which is ironic considering that's supposed to be what they do. The installers were great but they initially tried to port the wrong number, it was correct on our paperwork and everything we sent them.

This company has no any sense of customer service. They are only after quick money, simply ripping off at all cost. When I lived in different part of Matthews, NC, the internet was fairly ok, when I moved it end up being terrible. And I reached out to them many time for couple of months, and then discounted and paid one whole month, and told them not willing to pay the last month since I really did not benefit from it. The associate I spoke with agreed to waive that month bill. Well, then I learned they sent to the debt collection company. I only learned this b/c we were applying for renting in another location. So, I would not ever use Windstream even if I happen to live in area where their internet service actually functions.

This company is the worst company ever. My 84-year-old father has been a faithful telephone user with Windstream/Kinetic for 24 years and 6 months (per Windstream). He has been in Rehabs and now in an assisted living facility for months. His entire income now goes to the Assisted living facility. His bill is currently outrageous because we, his children, didn't realize that we needed to request a "hold" on the account or request it be disconnected. His service has always been horrible with constant interference on the line and often experience a rotary dialing sound in the background. I can't remember the number of times they were without service for days at a time and how many times we called in to the company trying to get them to correct the problems. So now, I have requested to close the account and have requested a refund of the current balance.

Three days and counting with no internet and supposed to been fix by day 4. I work from home and losing money and time. Kinetic has poor service and they do not care about their customers. This has cost me thousands of dollars being down and they don’t care. Time to call for legal assistance.

I have had trouble before and it took over a week to fix, now it has been three days, over 10 emails on their web page support and Facebook. No response from wab page support and I got a couple of responses from Facebook and was told it should fix it then when it didn't they never responded again. We have been good customers for 8 years and they treat us like dirt.

Our internet suddenly went out, and the problem was not able to be resolved over the phone. A technician was supposed to come out to our house, and I was told that if I wasn't when the tech arrived, that I would be charged $50. The next morning I got a text that a tech would arrive between 1 p.m. and 3 p.m. Well, he never had to come to my house to begin with, because the problem was at a main line down the street. He wasn't able to fix it, and another department was supposed to come out in the next couple of days to fix it. The next morning, I got a text that a tech would arrive between 9:15 a.m. and 11:15 a.m. Again, no tech ever came to my house, as he did not need to. However, this time, I never received any communication. I had to make many calls to find out what was going on, which extended into mid afternoon. I was finally able to find out that my internet, in fact, had been restored, but nobody bothered to notify me.

They bait you with the Gift Card and never send it. You will get one excuse after another. A representative just showed up to my door trying to sell it to me again and said I did not show up as a customer. Get this if this is the kind of service you want.

After 24 years of having service with Kinetic Windstream, I had to call because our home phone was not working. Originally they told me it would only take a couple of weeks before I had service again, but its been three months. After several calls, they sent a technician out, who never came to my house, even though they told me if I wasn’t there they would charge me $50. He did not fix the problem. I had to call again, and again they sent another technician out, that never came to my house or acknowledged us. Again, was told I had to be there. He did not fix the problem.

The Windstream service I am paying for is nowhere near what they are still advertising in their ads and their website. I only have DSL in my area and it does not take much for the service to go out. Last night we got rain in our area, not a downpour or heavy winds, just rain came through. Woke up this morning and no internet. I called Windstream’s 800 # after trying to restart the modem. Got someone In the Caribbean for Tech support and he tested the line, had me restart the modem, but nothing worked. This is Monday morning and I explained I had an important Zoom call for early Tuesday morning. He put in a repair ticket and the earliest appointment he had was 4 days away, on Friday. After explaining the importance of the Zoom call I had scheduled for Tuesday morning, he said he would put in an emergency order and they should call me two hours before they arrive and he reassured me they should be out and service should be running tonight.

I was mislead when signing up for internet. I was told it would be $20/month for the first 2 years and I would receive a $200 prepaid Visa card for signing up. I have a witness that was present when I signed up My first bill was $$40.37 and my 2nd bill is $51.32. I haven’t received a $200 prepaid Visa card. I have canceled my service and plan to make a formal complaint to my attorney general and the BBB.

I’m writing this as I’m going on my 3rd day without internet. This feels very much like the last time when I went 8 days without the internet. It ended up being that I needed a new modem that time. 8 days for that!!! At first they thought it was an outage (that’s typical) and didn’t send anyone out for a few days and then when they assigned a person to come out, they kept having it reassigned for another 4 days. This time around, they sent someone out first and is now saying it’s the tower. They literally say whatever to pass the problem on to someone else. Can’t get a supervisor on the phone. You can’t get updates from anyone in the company because no one shares info or talk to each other.

We have been without internet service for 9 days now and very little to none help from this company. I don’t give them a zero (0) because there are no options to do so. We have called customer service, visited the store in town here in Cornelia and I can tell you that we have received to help whatsoever. Stay away from this company! If you have other option don’t fall in their trap. They promise great service but as a company they are not prepared to do so. What else can we do? We need other provider in town and I can guarantee that they will lose the majority of their customers. Help, help, help!

I have had Kinetic fiber optic service for a year now. I have had to call at least 6 times because my billed was doubled, increased by $30, was charged twice, in one month they gave a credit and then double charged. Keep a eye on your bill even if you have auto pay bc they will rip you off every chance they get. I could understand the pricing if the internet was consistent and good, but it drops frequently and runs slow a majority of the time. If there were more options in my area, I'd switch to another provider in a second. Watch your bill!!!!

I have had service with them for a few years. I have been without service at times for weeks. One time I was without service for 3 weeks out of the month. I had service appointments and they'd cancel them but if we cancel we get charged $50.00. They have a box fan and a cheap awning at the end of our road trying to keep the power going. It's ridiculous. This is a HUGE company and everywhere else I see their boxes.. They don't have box fans or awnings over them. They should be able to take care of their customers better. I pay my bill every month like they expect me to. I expect better equipment and service from them.

Numerous phone calls & told there is no supervisor available. End of April bad storm knocked out phone and internet lines that needed repair including easement lines running parallel to street. Kinetic servicemen came out & repaired service, but nothing has been done about easement lines blocking our 2 drives. Servicemen painted the black line orange and set 2 orange cones up blocking our drive. My husband 5'9"can reach over lines that have been blocking both our drives. Our travel trailer is visible from street that we’ve been unable to take out once this summer.

Two bad points about this company, as we all can see from other reviews, they score really bad in customer service, long hold on calls, average 1h+. I keep losing my internet very very frequently and every time I do lose it asap have to call. Wait over 1h and schedule a tech for several days ahead, in rural area they are monopoly and that’s why the abuse, if you can choose another company please do, this one is a ripoff.

Two days in a row I've lost time at work for this. Trevor and Jordan both need fired. Trevor that's been here multiple times lied yesterday and said he couldn't find my home. Now Jordan didn't show up either. A company this big should be a lot more professional. Neither ever even texted or called to tell me what's going on. He was supposed to be here between 10 and 12. I've been here ALL day losing money from work. Same as yesterday. The local technicians of Livingston/Mt. Vernon, KY area really needs investigated. It's bad enough that for my roughly 5 years of paying between 75 and 85 a month (internet only and less than 5mbps) that I still have to call every time it rains.

I am being charged for the kinetic secure package which I didn't ask for. Called twice within the last 2 billing cycles and asked to be taken off. Was told both times they would take it off my bill. Not only have they not taken it off but my bill increased $15 this statement. Talking to ETC tomorrow to see about switching services if they cannot get it right this time and lower this month's bill. Supposed to be paying $39.99@month been charged $52.99 and $66.99 so far. I have had service with them only 3 months. Not a good way to start!!!

We've had Kinetic at our house for a while now. The account was originally in my brother's name, and they were charging him for high speed/fiber optic internet when they didn't even offer it in our area. When they finally hooked up the fiber optic, it worked well for a week and then it took us 3 weeks to get someone out to fix it. They opened 2 accounts under my brother's name and tried to charge both. After finding this information out, he paid his past due balance and they still disconnected service. I chatted with their customer service people, and "KUSHTFAKE D" didn't put in the ticket to have our service reconnected. I ended up having to put the service in my name. I was lied to about the monthly price of the service, and they opened 2 accounts under my name, one of which has now been sent to collections because they can't get their crap together.

When setting up, you have to spend about two weeks on the phone with customer service that say “it’ll be on by tomorrow at 5pm.” Every. Damn. Day. Once you do have it, it works fine (low speeds) but if you ever have an issue with it GOOD LUCK because you’ll be out of service for another week or so. Their automated line constantly takes you to the wrong place so prepared to wait at least 30 minutes before you get to the right department. The service is too expensive for it to barely work and for it to take two weeks that I'M PAYING FOR. I’m still waiting on my internet to be turned on. Let’s hope it happens today otherwise I’ll have to take ANOTHER day off since I work from home. Never experienced this from any other provider.

Unfortunately, Windstream is my only option, and they know it, and do whatever they want, which isn’t much. The service in unreliable, inconsistent, and the only excuse they have, is you are rural. The main junction box is less than 2 miles from my house, yet they seem unable to maintain any of their lines coming out to my home. I qualified for an income discount, which was supposed to be 30$ off my bill, somehow it only took 10$ off.

I have had Kinetic for 2 years now. It has been horrible since day one. I live in an apartment that our only choice is kinetic. Currently our internet has been out 3 days. I’ve tried to get ahold of someone on the phone in their customer service department, I have been on hold for over an hour. Yesterday I tried their “live chat” feature, I texted a bot for about a half hour and then it proceeded to put me in a waitlist. I started off being number 51, sat there on that screen for about an hour until I was number 21. The boy texts back when I got to number 20 “we are sorry all of our agents are helping other customers please try again later”. I have had nothing but problems from this company and even though we have been without our service to 3 days so far, I’m sure we will still be paying a full month's bill. Unacceptable. After I leave here I will never have any Windstream service again.

Approximately 300' of cable from Kinetic by Windstream was knocked down a month ago by someone across the street from my residence while trimming trees. I am not a K by W customer, but the cable fell on the street, in an easement, and someone moved it on my property as well. Since I am not a customer, trying to navigate their online system to report the issue can only be accomplished by requesting new service, to actually speak to a human. Their email option hasn't returned any response. Finally, after 3 weeks, I was assigned an actual "work ticket" number, with a verbal confirmation of a "technician" arriving the next day, who would contact me, though there really is no reason to contact me. 300' of cable laying on the ground should be sufficient.

The company has made adjustments and upheld their promise.

Windstream, now Kinetic by Windstream, is the perfect example of corporate greed at the expense of its customers. I am a customer in Texas and was back when the company was Valor. I had satellite internet back then and when Windstream offered DSL internet, of course I jumped at it. The main selling point was that it offered 3mbps download speed. I was running a small business and needed a good internet connection. When it was first connected, I would get just under 3mbps, but it was sufficient for my needs and I was satisfied. Over the years, the speed gradually showed due, I’m told, to the fact that Windstream was over-selling their broadband connections while not expanding and updating their equipment. They were, however, paying large dividends to their stockholders…all at the expense of their customers.

I should have cancelled after my first interaction with this company. I called to set up new service in February but the technician did not arrive on the scheduled date. When I called the company, I was told the date was scheduled but they somehow failed to schedule the technician. So a new date was scheduled, but payment/service start date began on the date that I made the initial call. So I already paid for 2 weeks without receiving service. And once internet was set up, the service was terrible. Intermittent. Could not even complete an email and sometimes could not even open emails. After several calls, a technician finally came out and replaced the router/modem, which was an old, obsolete, "refurbished" router. This did improve the intermittent internet service. But service was so poor as to be unusable, with a max speed of 3 mbps, and usually only 1.5 mbps.

Kinetic by Windstream has pathetic customer service and beyond incompetent. Stay away from this company. We cancelled our service on March 18, 2023 and they keep charging us and refuse to get this simple matter resolved...PATHETIC. They need to be out of business.

July 2022 they ran a temp line across the street because my connection was damaged. May 2023 still there. Monthly calls, promises that a manager/super would call me fix it, still not call back. The worst.

I have been a customer for almost 10 years with a DSL line. I have been trying to get the Fiber service for the last several years and they keep saying, "We are expanding your area soon etc." Windstream has fiber lines right in front of my complex for the last 3+ years and both lots on either side can get 2 gig internet but we can’t. Last I heard is we are like 30-40 meters too far from the road. Fine, how much would it cost to have a line ran to my complex? Well “we” can’t do that.. So I say, "Fine, what type of fiber line do you use and I will run it to the street." They say, "I don’t even know who to ask about doing that." I say, "Ok so transfer me to someone who knows…." Well I sat on hold and nobody ever answered…. I can’t understand why or how a company doesn’t have a method(s) in place to take care of its customers. Especially a customer willing to pay for a line or willing to do their work for them…. Please explain it to me..

Going on 3 days without internet. They keep cutting through cable lines. When you call the main number no one knows anything and they're rude. They also leave you on hold without getting someone to help. Terrible customer service and you're lucky to get someone that speaks English. They definitely need better training and more experienced techs and repairmen.

Unfortunately, Kinetic by Windstream is the ONLY phone & internet service provider in my area! Which really stinks! There are many of us in our county neighborhood, that given a chance to switch to another provider we would. I live in a very desalted area.

We currently have this IPS for our residential service and thought the general internet service has not been bad, the customer service experience is terrible. Like a lot of companies these days, their tech support is overseas and their CSR have hard time communicating and addressing the client's need. Instead of being pro-active, you get 7k apologies for whatever, the issue is without results. Initially you are thrown into and endless phone queue, we've intentionally left the call cycle thru that queue and the call was on hold for over 1 hour and 38 minutes before they just hung up. So far it's taken over 3 days for a simple modem swap, without any results from their CSR team (don't let them sucker you, as you can used your own). I strongly suggest looking at other options if they are available to you as this provider's customer service is pretty much useless.

Had signed up for internet with this company when moving into my new home with a rate of $55/month. Two years later the rate has increased to $77/month. I found another company and went ahead and hooked up their services so there was no interruption. I called Kinetic to cancel my services and was put on hold for about 20-30 minutes before talking to a representative. I told her I wanted to cancel my services and that I already had another service hooked up. I must’ve misunderstood her because I thought she would disconnect my services as of that day but she set my cancellation date to a month later! I was under the impression I’d be receiving a shipping label that week to return my modem but when it wasn’t received a week later I called back and spoke with someone else.

The customer service was extremely rude! They hung up on me 4 times. I said nothing to warrant that. They gave no explanation why the calls were cut off. This is the first time I have ever written a review for anything. But, I had to because of my exchange. I am set up on autopay. They didn't take out money for a month so I was contacted that my bill was overdue. I called to clear it up and they admitted to the mistake but would not refund me the $10 late fee. They said the matter was closed. It wasn't about the money. It's the principle that they make a mistake and I pay for it.

This company is worthless. They lie, tell you they will call you back, send a technician out and none of that happens. My service is so slow. Can't stream TV most of the time. Internet drops daily. If you don't have to use them I would go elsewhere. Worst internet company in the US.

I have had 3 techs come out since December and currently have a 4th one scheduled. My internet randomly will slow down and then cut off and I have to unplug the modem to get it working again. It so frustrating especially when trying to work. I have reached out multiple times with no resolution. Now to top it off, my bill has increased! I can't believe that every single time I reach out, it's the exact same thing - they schedule a tech but the tech appointments are anywhere from 1-2 weeks. I literally contacted them the last time 2 hours after the tech left only to get another appointment in a week. The techs should be fixing the issue the first time otherwise a credit should be issued. I contacted them via chat (that is the only option on the app) today about the bill increase and they informed me I would have to call an 800 number to discuss bill credits.

I have had Kinetic Internet installed in my home since 1/24. The service is supposed to be 1 Gig fiber, however I have yet to reach download speeds of >100 mbps, so basically only getting a tenth of the speed I am paying for. I have 3 different technicians at my home with no success as they now state the problem is upstream outside my neighborhood even though I am the only person having issues. I have called Customer Service at least 15 times, each time I am told "they" are working on it with a promise of resolution the next day which never comes. Overall a very poor experience and if any other provider existed in my area I would no longer be a Kinetic customer.

I have been with Windstream for over 12 years, I have moved twice & once I moved into my most recent home they PROMISED me and my family at least 100 MBPS but lmao I am only getting 20 at the max. I have called multiple times but I get no call in return, I have gotten the modem replaced once but that did absolutely nothing, I do not recommend this wifi or company to anyone, not even my enemies. I work from home so I need good wifi, but Windstream did not deliver. & when I play games online I get around 120-150 ping on the low, how can a company lie to me and my family & then not help us after we try reaching out??? TRASH.

Called to report no internet and request discontinue phone service. We were being charged for home phone line and never had a home phone. They set up work order for a week out. We had no internet and no TV for that week. They didn't show up when scheduled. Called and found out someone put a hold on repair tech because they thought we wanted our service turned off. Spent an hour and a half on the phone trying to resolve this. A supervisor says they promise to come next day to troubleshoot. Once again, a no show. I call back and put on hold for 25 minutes. They promised to take care of it. Next thing I know, I get an email saying it will be another week before they come. Took me a wait time of 24 minutes just get someone on the phone to cancel my service. I went with another company and saved $20 month on my internet and I'm glad I changed. Very disappointed in Kinetic/Windstream. They really let me down!

I lost my credit card and forgot this was my billing card. When the bill came, I called, paid the bill with late charges (for two months) and changed my credit card. My fault, no problem. Two weeks later I get a termination notice. I called to find out what happened and ended up on hold for over an hour. I work from home much and need my internet. This isn't the first time I've been on hold for a LONG time.. Customer service is poor and WIFI will go out occasionally. Keep checking your wifi speed as they will slow your speed down too. Looking to change service at this time.

I have been using Windstream for the last 5+ years to supply a dedicated internet line to a small hotel in Brooklyn NY that I own and operate. The reliability of the line has been excellent. But when my service term expired Windstream doubled and then tripled my monthly cost with no recourse. Finding ANYONE from customer service or billing has been impossible. And I have been forced to find another vendor and totally cancel the Windstream service. They are now expecting me to pay for an extra 45 days of service after the date of my disconnection request. I have still been unable to reach anyone to discuss the situation. I would encourage anyone looking at Windstream for their business to be very careful and search for other options.

Have had flawless service for 4 plus years, was away on vacation and wireless cameras quit working, came home to no internet. Called in and was told I called them and told them I was moving and to disconnect. Which they did. Called and they said well you have to get new service. I NEVER CALLED THEM, They clearly never verified any information. Just disconnected my service and now here we sit with no service while we wait for a new installation. No making their mistake right and woman just laughed when I asked how this could happen. Also told me I owed them money to get started. I have been on an automatic payment since I signed up. They charged my account 61.80 on Dec 13th and disconnected it on December 27. How does this happen?? No disconnect notice sent either, Kinetic made a mistake but doesn't have to fix it.

I purchased Kinetic about 9 months ago. I was supposed to receive a $200 visa gift card. I never received it and I have called and called. I finally got a hold of someone about 4 months ago and he told me he filled everything out so I should be getting it. I called again 2 months ago and the agent said, "Yes I seen that you called and everything was filled out, it just takes 6-8 weeks for you to receive the gift card in the mail. Well because I still never received it, I called back and the guy said "I'm sorry Ma'am but the visa gift card is only for new customers. So I had to explain what happened and then he transferred me somewhere else and the next girl hung up on me. So it's really irritating. I mean this is what they promote so why is it so hard to receive it. I'm not sure what to do or who I need to be calling. One time they told me I had called the wrong department.

Our tech was awesome! Unfortunately, everything else was almost shockingly bad. If you’re rural - trying to work with Kinetic will be a waste of time and money. When we started our set-up process, Kinetic let us know that they’d have to do extensive construction, run a new line, and build out a new board. This was fine till 4 months passed without them coming out. All the updates we’d get were contraditory, making it seem like each person was making up what they thought might get us off the phone quickest.

I have been a customer for over a year and have had (still having) the same issue! They continuously send technicians but no one knows what they are doing and they won't compensate me for my troubles. I will be terminating my service as soon as I find a viable solution!

I attempted to establish internet service in my home. Because of repeated failures on their part to communicate reasonably, I abandoned the pursuit. One of my roommates proceeded to attempt to establish service. During the call, their (commission-based) sales representative tried painfully hard to sell further services, which resulted in me getting on the phone and telling him repeatedly that only the internet service was to be installed and nothing else. Because either the technician was unable (unwilling to make effort) to find the residence (he never tried calling), installation was put off twice over a period of 5 days. He *finally* showed up on 09NOV22 and service was installed. Within 2 hours of the installation, the modem/router stopped working. Attempting to log into the modem/router via ethernet cable was pointless.

Horrible Internet. Yes, it's fiber until it ties in with the 50-year-old copper phone lines. Super slow, SUPER undependable. When you need help (which is almost a daily occurrence) set aside a few hours for the hold time and be prepared for agents who are very difficult to understand and unable to help.

Got rid of this awful internet service over a year ago. We've switched to Spectrum, which has been amazing! I called to have the drop line removed from our house as it's been over a year and nobody bothered to finish the job after we discontinued service with them. So today I get a call from one of the same people who had previously been here. Saying just wanted to make sure that there weren't going to be any issues like there was the last time they were here and couldn't fix the ongoing issue we had. Said that everything would be recorded and that he could have had my husband arrested for trying to hit one of the unprofessional people that couldn't solve our issue.

Two sales people came to my house to promote Kinetic Fiber optic internet service. They offer high speed internet and lower than what I’m paying right now. Service was installed 10/17 and only worked in half the house, not in TVs or on phones. I currently have Truvista and was not very happy with the low signals and disconnects when I was on Zoom calls. Turns out Kinetic was worse. I called customer service several times, called the rep. They came to the house and a manager from SC called promising a tech would come to take care of the problem. Three days later and nothing. I returned the modem today 10/21 at the Toccoa, GA location and just got a bill for $150.59. Crazy! Didn’t even have service and not even a week not to mention the rep said I would pay $69.99/mo. Cannot be trusted. BEWARE!

The moron who installed my internet made an enormous mess at the bottom of the power pole and left it there. Then where he ran the wire into the house he also left a ton of wire, wire ties, etc. When he entered my living room he disrespected my house and wore his muddy boots across my carpet. The people who came to bury my wire showed up several days early unannounced and set off my alarm while I was 40 miles away.

This is the worst internet available. It crashes at least 3 times a day and has to be reset. It never lets me watch tv without stopping to buffer constantly and I’m ready to just go without internet. Why do we pay for this service when it never works right? I shouldn’t have to reset the box 3 times a day and I can’t get through a single show without it pausing at least 5 times to buffer. This company absolutely sucks. 0 stars. I wouldn’t recommend them to my ex.

Got Kinetic a year and a half ago I was told I would be getting 100mbps for $45 that sounded pretty good but I just found out that I've actually been getting 10mbps the entire time yes 10 Mbps, I was told 100mbps by multiple people multiple times and yet they gave me 10mbps and have been charging me full price the entire time. I feel like the company knew no one would pay for 10 Mbps so they just lied and said 100 so they can push sales. I asked if I could get a discount or something and they offered me a $5 credit to make up for the year and a half of ripping me off, I've been lied to and robbed please don't go to this provider EVER the cheaper rates are not worth it.

They must be called Windstream because their rates change every time the wind shifts. I received my "one-year" promotional rate for three months, then my bill skyrocketed. (I have received a small, partial adjustment.) They charged me for a service I never ordered. They're a classic case of say one thing but do another. Kinetic is one of the worst companies of any kind with which I've ever had the displeasure of doing business.

I have wasted 2 business days sitting at home waiting for this company to show up. They never do. They don't cancel, text, call, nothing! They have monopoly in area so I guess they don't care. Horrid Business!

Where to even begin.

Most of the time, my internet service from Windstream (Kinetic) works well enough. There are times like tonight when my throughput and streaming are not working. As before, I have tried to call the support number twice and both times, I worked my way through their prompts only to be hung up on. I live in Cornelia, GA and there is a large Windstream presence in the area including several large offices. It amazes me that a company that offers 24 hour service does not offer better support.

I live in Dawsonville GA and basically lived here my whole life with Windstream as my internet provider. Personally from my experience with them I think they are just a terrible crooked monopoly internet company that's gone bankrupt and had to change their name to kinetic by Windstream just to keep to robbing people's money. Unless you live in one of the new neighborhoods that they are building here they have AT&t or Xfinity. While everyone else has Windstream can barely run 10-15Mpbs where I live and that's honestly terrible in my opinion. At least once a month they have a service outage which either takes a whole day to fix or a whole week. So if you work from home definitely not a reliable internet provider to be working off.

This is a company that takes advantage of us folks that live in the country outside the big cities. We live in Quitman Arkansas. Windstream is the only game in town. Charge us over 60 dollars a month for get this, 10....that's TEN MBPS. And it goes out quite often. Out as we speak. Called and it will be at least a week for someone to come out. Monopoly, price gouging and don't care. Isn't there laws in place for companies doing this to people? Can't wait till some other company AT&T or anyone else to help us.

Would not recommend to anyone. Looks like it will take 15 days (if they show to their new service date 8 days away) to get someone out to fix an issue I believe was caused by them in the first place. Waited a week for a technician. At 4 pm on the day that service was promised they pushed it out another 8 days. If you have other options you should probably go with the other company.

This company have given me such a bad impression, on May 17 I called to request the installation of internet in my house (after an internet search on internet service providers) and unfortunately I decided to call this company, after deciding to hire internet services, this company have scheduled 5 APPOINTMENTS to go to my house to install the service, and THEY NEVER CAME TO MY HOUSE, they have made me waste MY TIME, LOSE 3 DAYS OF WORK waiting for someone and they has not installed the service at my house. And no one gives me explanations what's happening. The order number is # **. This is UNACCEPTABLE and unprofessional, And if they answer you saying that you should send an email to wincanhelp@windstream.com, do yourself a favor and don't do it either, because they don't answer either, believe me I already did and they haven't answered or contacted me.

You do not get what you paid for only wasted time! I placed a $14.99 order for Premium Secure Package on May 5th. I wanted the added Parental Controls. Well, apparently from talking to the SECOND lady the first one did not put the order in like they said. So she was going to do it for me. Well, nothing worked still the same. So I called back. I went through six different people on different days sometimes waiting over an hour literally with people who had no clue what they were saying or doing. Three of them promised to call me back and lied. One Aaron S. hung up on me. I was so frustrated with them because I was charged with the service but nothing worked. On another time one told me that my order was again stopped for some reason “they didn't know why”. I'm telling you it was a roller coaster of clueless people.

I am so happy to read these Reviews. I was going to Sign up today, but decided to do a little searching. I will tell you, they go from door to door to see if you want to switch, after today they are no longer allowed on the property. They have become an unwanted nuisance. No one reads anymore. It says no Soliciting… I read service is not good. I read all the responses from Kinetic to the customers. Looks like they should just go out of business. No one likes to be rip off or lied to. Thank you Consumer Affairs. This helped me from catching a headache and stress!!!

We signed up for service which was to be installed 4/12/2022. The tech came at 0800 that morning but when he left at 5pm service was never actually functioning. We called the help line while the install tech was still in our home and were told no correction would be available until 4/16 when a tech would be sent. I have called and pleaded for help as I work from home and rely on this service. Through many phone calls and even contact on corporate social media sites it seems evident that this company does not care about the quality of service it provides. We have since been warned by many neighbors about the known extremely poor service of this company and now I’m warning you. Hopefully you’ll read before it Is too late.

If you are canceling be sure to read the fine print. They will continue to debit your accounts on file. They will send you the run around in order to give you a refund that will be cut drastically in half. Customer service is not helpful.

Horrible company and service. Moved and they said they did not receive a notice of cutoff even though I called and talked to someone. Sent me a bill for 3 months of service, one was for after the cutoff. Made me do a phone payment with a $6.95 fee to keep this from affecting my credit and said they would remove the one month of service after the cut off date. Then sent me a nasty letter that I was being turned over for collections and WOULD affect my credit for the month they said they wrote off. Their notes did not show my call to cancel service, and their notes did not show the adjustment when I made the first phone payment and was told my account was paid in full. I was forced to pay make another phone payment for a month when I did not have service. There is something very wrong with this company.

Was on the phone with them for 90 minutes. Got switched to about 4-5 different people. Turns out they made a mistake on my account and I have to wait a whole week to get WiFi back on. I got snapped at yelled at. And ended up crying because of the stress.

I have been trying to get Internet service with this provider for months now. I was supposed to have had my service installed in September 2021. We are now at the end of February 2022 and I still don’t have an answer about the service. They have an office right in front of my neighborhood yet they aren’t able to connect me? I have called customer service several times over the past months trying to get an update, the only answer I ever receive is, "The technician will give you a call." No calls are ever received from a technician and the last time I called I was placed on hold for a ridiculously long time before they hanged up my call. I don’t know why I’m being singled out this way when all I was asking for was internet service, the same as all of my neighbors.

Had Kinetic internet installed at my home a month ago. It started out pretty good but now my internet speed is going out and is very slow. Had a tech come out, says nothing is wrong but yet my internet is going out. About ready to drop them and go back to my original internet service provider.

I was a loyal customer for more than 20 years, first with D&E Jazzed, then with Windstream, then with Kinetic. I finally made the decision to switch providers. I discontinued all service except online email monitoring (intended to do for a month, to monitor people who had not changed to my new email address). The cost was less than $4 per month. Then, I tried to close my account. Nothing worked. Phone calls went unanswered. Online account access did not allow for account closure. Paying the final bill small amount and writing "Please Close Account on the invoice and check" did not work. We are now so tired of trying to get this done, that we simply return each new invoice without a payment and will a "Please Close Account" note written on it. We're now up to $35 and counting. We will NEVER pay another cent to this company.

I applied for an addition to my internet service for a rental home on my property on November 11, 2021. After multiple calls to Windstream I was given an expected date time of service connection. The technicians showed up and after a few minutes at the residence. They got back in their work van and left. I thought they were checking out the nearby substation but after 4 hrs they never returned. I made a call back to Windstream to ascertain the problem. The assistant on the phone put me on hold for 20 minutes then a recorded message came on the line saying the office was "Now Closed" and a dial tone followed. Ugh! Really?

We tried Windstream internet and phone and after 1 year had to switch to a new provider. Windstream's internet speed averaged about 9 mbps down to 2 mbps, which made streaming, especially 2 TV's, almost impossible. Phones had crackling noise in background. When we cancelled service, they charged us for an extra month of service at a higher price because we "had 1 day into the next billing cycle and we don't amortize". Skip these guys if you can.

The service is good, until you need help. You are connected to someone out of the United States who barely speaks English. When asked to speak with someone who is stateside they either tell you they cannot or cannot make that guarantee. Hard to get satisfaction when you can't even understand the person on the other end of the phone... Will no longer support companies who outsource customer service too other countries.... Sorry not sorry.

After internet installation service people dug a wire in our yard for internet hook up, we found our home no longer have water. Plumber found our water well without power (they cut the electric line to our home) and cut through other water piping. Water well and piping was directly in line with Kinetic’s hole line! Their internet line was even laid under one of the damaged pipes- so they knew the damage happened and didn’t admit it. Now- They won’t return call to take responsibility for the damage to our home. We were without water on thanksgiving. So far- their service is horrible and we are not happy with the damage to our property or your lack of follow up!

Was initially given an install date of 10/06/21. Technician showed up that day on time. They were very nice and helpful. Unfortunately I was not able to have service installed that day the Tech told me that further construction was required and I was okay with that. I reached out to them and they told that it had to be sent to their engineers and they would provide them with more of an update and that I would receive callback notifying me of the action plan. I never received a callback. I called back the following week and was told the same thing.

I’ve had to contact repair service 4 times and today they told me it would be repaired by 6pm tomorrow! This is not acceptable in today’s world!! Working from home and kids doing school work from home. Unacceptable!

Before Covid, I already was dissatisfied with the service interruptions and customer service experience enough to want to change providers. There had already been several issues… Since Covid, and all the financial difficulties it brought - I applied for EBB assistance and sent my information to Windstream in May. I applied through their app, their email contact and by live chat JUST to make sure that there was no lapse in time and followed up every 3 weeks to see if there was anything I could do to ensure the credit was applied.

Absolute worst customer services I have ever experienced!! Had my internet disconnected due to an error on their end, that they do recognize was their fault. Yet they continue to toss me around and around for 2 entire days from customer service rep to customer service rep. Even after I would explain my situation each time I would get the same speech with absolutely no assist!! I was never allowed to speak with a supervisor either. Awful customer service. Still No internet 48 hours later! Currently shopping for a different internet company and would NEVER recommend Kinetic by Windstream to anyone.

Windstream increases their fees fairly regularly but they do not give you the internet speed that you are paying for. When you complain that you aren’t getting the speed you’re being charged for they’ll say that you live in an area that doesn’t have that speed & when you ask to then not be charged for it they say if you don’t pay for the faster speed you won’t even get the slower speed you have! This seems very fraudulent to me but what can I do? They literally have a monopoly in this area... No other internet providers are allowed in this area!

They are very expensive compared to other providers near me. They told me when I signed up I would receive a $100 gift card after I signed up. I have not received the gift card after 2 months of waiting. Every time I call them about this issue they have a different story as to why I haven't received it yet. Now they are saying it will take up to 2 months to be mailed out after they resubmit my application. Issue #2, I am supposed to receive the EBB, I was approved and submitted my application to them twice and they say it will take up to 4 billing cycles to update it on my bill. Why?? My daughter submitted her application to a different internet provider and they had it on her bill within 24 hours.

After reviewing my credit report recently, I found a Windstream Account that has been fraudulently opened using my name and social security number that is now delinquent and in collections and affecting my credit. I called Windstream on Monday, September 21, 2021 and spoke to Amanda (**) who was extremely pleasant and "filed a form" to "submit to the fraud department" for me; Amanda asked for a contact number for me and told me that I would hear back in 1-3 business days. It is 5 business days later and I have not heard from Windstream. Today, Monday, September 27, 2021, I contacted the company again and spoke with Amber (she would not provide her employee number for "security reasons"). She was not able to provide me any explanation for why I have not heard from anyone and again "submitted a request to the fraud department" and assured me that I would hear back this time.

Plans offered are competitive with the market offerings in our area. Compared to my previous provider, upload and download speeds are better, however, speed does appear to be inconsistent at times. Not a deal breaker and would still continue to recommend Kinetic by Windstream, but I'd also let folks know about the inconsistencies that do occur.

Literally the worst service ever!!! Their customer support is absolutely useless. We've had issues with our internet since Thursday and was told they'd overnight a new modem but the tracking says it won't arrive until Monday!! We called customer support and they were rude and couldn't even tell us why our internet wasn't working and said their techs are off on the weekends and that there's nothing they can do about it. We told them our baby relies on the wifi connect for his owlet to monitor his heart and breathing because he's had to be admitted to the ER before for not breathing in the middle of the night and my husband relies on it for work but all they said was "Sorry for the inconvenience, there's nothing we can do, you'll still have to wait until Monday..."

This company is clearly double dipping with EBB funding. I’ve contacted lifeline support and there is an investigation that has started due to their handling of people’s applications. I applied and got approved for EBB back in June, I called Windstream my provider and spoke to a customer service rep who told me to download the kinetic app and fill out the windstream EBB application. I filled out that application and was told it could take 3 billing cycles before it was approved.

I will scream it from the rooftops HORRIBLE SERVICE. I've been without service since Saturday (it's now Thursday). The internet service constantly drops or completely goes out...Which has been a nightmare. I work from home. I've called service multiple times and you will hold for hours (and the line drops). You try to escalate through Chat, ask for a supervisor, even attempt to cancel and nothing. I've filed complaints at this point with the FCC and BBB. I wouldn't recommend this service to an enemy. The local store employees are incredibly nice, but service line employees are to understand language wise.

During high usage times (which seems like ALL the TIME) my cell phone and PC act like Dial Up...I have contacted them so many times. Talked to people overseas and they don't get it. One told me I don't even HAVE WIFI. What? I have called and called to no avail. I am switching to Spectrum. I have been with them for a 1 year and a half. I HATE IT!!!

Company does not communicate professionally. My initial order for the service recorded my information incorrectly. I have called and corrected my information every month. Still received no billing information or final payment notification outside of threat to send my information to a collections agency.

We switched to Windstream about 9 months ago. We live in a rural area & I WFH 100% so I wanted faster uploads. I’m sorry we switched! Windstream will sell you on fast speeds but after about 3 weeks they are significantly less, like 100 mps to 30 mps. And I lose service every 2 weeks, it’s like clockwork but they don’t know why. I go without service for at least a full day up to 10 days! Terrible situation when you WFH. And such poor customer service, very long wait times, no one department seems to know what the other one is doing, no consistency in customer support. I was better off with my previous provider. I’m planning to go back to them. I’m tired of paying for high speed but getting average to low speed and terrible service and support.

I have had Kinetic internet for four days. It has been a disaster. The wifi modem Kinetic installed does not extend thru the house. The internet falls off my cell phone every time I go outdoors. I have to delete Kinetic internet off my wifi on my cell phone when I come into the house then reinstall it. Kinetic technical support pretty much told me that 1. I am an idiot, 2. I have to buy a modem to install in the upstairs and the main floor in order to get internet and a wifi extender. The modem is in the basement like I always had. Spectrum modem extended throughout the house with no problem and outside to the driveway and garage. This is **. If Spectrum has a modem that gives me wifi throughout the house, Kinetic should have the same service. Just today I had to reconnect my wifi on my cell 5 times because I was gardening. Do not get this internet from Kinetic. It is worthless.

The internet quality is slow most of the time. I live in an area where Kinetic is our ONLY option. Getting a technician out takes a very long time. I was estimated to have a tech out on the 21st. That's 8 days after I requested one. They said it's due to the storming in the area. I find that odd since the storm season in Florida is extremely predictable and hence should have been prepared for. I believe they underserved our area because they know as a consumer we have next to no choice for who we can choose for internet services.

As a long term Windstream customer in a relatively rural area, I feel very qualified and obligated to warn as many people as I can about how poor this ISP is. Pros: No data caps. Cons: Poor customer service, very long wait times, no one department seems to know what the other one is doing, no consistency in customer support, no ability to dial 911 just about every time it rains, very pricey for less than 10 Mbps. Kinetic has no interest in upgrading the 40-year-old copper lines with which they provide DSL service on my street. I can't believe how much Kinetic lies to their long-term customers. I'd have left Windstream long ago, but they are the only ISP in my area. Beware!

The company has resolved the issue and I was finally able to receive the EBB Credit. Though due to the hassle to receive the credit, being repeatedly given wrong information, not receiving a follow up when I was told that a Windstream Representative would follow up with me, and the rude behavior of one of the Windstream Representatives on one occasion in particular when this Representative was assisting me in this resolution process, I am only updating my review to a three star review. Though I truly appreciate several of the Windstream Representatives who assisted me in the resolution of this complaint, who were very professional. I also really appreciate Windstream making things right with me and applying the EBB Credit!

I have had nothing but problems with Windstream. I had no Internet and it took them over a month to get my internet up. I recently tried to upgrade to their fiber. They could not give me a time window. Just sometime during the day (when I have work). When the tech finally showed up and called me (which he said he had a time window so I don't know why the person on the phone could not access that time window) he said the box was not active and could not hook up anything. Techs came the next day (another day I had to miss work) and hooked up everything. Went to turn on the fiber and found out that there is an issue with the data center in my area. They do not have something set up correct (the automated text I got said they may require the "construction of additional facilities").

I recently moved and I was going to sign up with this company. I started to and they got my name, address and my card info and suddenly lost the phone convection. I tried calling back but they have my number so I waited for them to get back with me. Next thing I knew my card was used to buy games. When I tried again because I really needed internet, they wanted be to jump through hoops to get it. I found out my old internet company was in the area and I bought from them. Do not use this company. They have thieves working for them.

My home phone has not worked correctly in a week. You can't hear the person speaking on the other end and they cannot hear you. Have had repair techs out several times to no avail. The last one switched out my newer modem for an older one and now the internet is not working either! I am an older, disabled person and I need my home phone service and internet to keep up with my appointments. Their answer has me literally waiting at home until it's convenient for them to get here! No concern at all. It can take days to get repair and then it usually gets pushed further out than originally planned. I am looking for another company with better service.

This company should be fined by the FCC for incompetence and lack of customer service. I set up internet a month ago and was given an installation date two weeks out. I patiently waited got a text confirming appointment waited all day no call no text nothing so I call and they said, "Sorry you already had service." I confirmed that I did not and found the installers went to the wrong address but did not give me a courtesy of a phone call. I call back and they said, "Sorry but we can’t come out until two weeks." The next day the installation crew shows up next door and installs my neighbor. I ask about mine and he says, "Not on my list." The very next day he showed up at my other neighbors house and again tells me, "Sorry not on my list." I again wait my two weeks. I get a confirmation text. He will show up between 8 and 10 today and guess what. No crew! I call again and now they tell me the best they can do is tomorrow maybe!

I set up my appointment to have my internet connected by Windstream a couple weeks in advance. It was set for a Saturday as I work Monday through Friday. The morning of the appointment I received a text stating the installer would be there between 8:15 and 10:15. I tracked the installer on their provided tracking app that kept saying that he would be here in 1 min...then said he was working on it... Nobody ever showed up at my house. I waited until 11am and called customer service line and was told he came out here and did not have enough fiber optic line so had to order it! Nor could he bother to inform me so that I would not continue to sit here and wait!! Now this is a new construction subdivision, homes are pre-wired, and apparently Windstream installs in all the homes... He didn't know he would need Fibre optic line to install?!! Sorry I don't buy it.

Horrible service down here in Southern NM. They refused to cancel payments for my property months after I had moved out and repeatedly asked them to. Customer service reps are rude and unwilling to help. So basically they attempted to rob me until I brought my bank in to handle this issue (scam IMO). Avoid this sad excuse for a service provider at all costs!

Tried to get my internet installed today, and took off work. The technician comes and says, "We do not provide to your area." I asked him why the gentleman I spoke to on the phone said, "We do service your area." Guy was dumbfounded. Stay away from these clowns. If the installation process is this unorganized, God forbid you have any technical issues.

I was having problem with my Windstream internet. Called customer service and the rep said that I had many line breaks and I would have to have a service technician come out scheduled for Saturday, waited ALL day. Finally I called and was told they were out on Thursday. LIE. No one was here on Thursday. No apologies for wasting my day. The phone rep said that she would assist me. She become belittling and rude. I am still suffering from inferior and sporadic internet that I am paying too much for and not receiving the service promised. I wish I had another choice but I don't.

Half the time I get a speed of 6, promised 25mps, but ended up with 12mps. They misrepresent their service. Sadly we pay a fortune for the worst service. There are few options where we live, I was told they need to upgrade our area to get 25 mps, the person told me they will not spend the money.

Windstream is not a good internet provider at all! The service is really bad and yet they make you pay for full service anyway. We canceled our service but they won't prorate the bill so we need to pay for a full month even though we only used it 10 days. My advice: Avoid Windstream if at all possible!

I am extremely satisfied with my Internet and phone service. I have been with Windstream for almost a year now. I did not think I would ever get reliable service in the area I am located. It is 20 miles off the beaten path in Deep East Texas, besides the service being out during major power outage events, IE Hurricanes, I have not had any issues. I stream Netflix and Amazon without issue, and do not have any problems with speed or latency. My ONLY concern right now is that they will not sign up new customers in my neighborhood. I am an Internet engineer, so I know a thing or two about service.

They have been very helpful to me, from start to finish so far. It looks good already... That's all I have to really say for now.. Just giving it a try got a long way to go.. Glad I found them. I have no more to say...

Windstream has the worst customer service EVER. They will transfer you around to different people who won't solve your problem. Sometimes they will hang up on you. The internet service they provide is terrible! The internet is slow and stops working all the time and they don't try to improve because right now they are the only service available in some areas. I can't wait until Trailwave internet comes to our area so I can stop wasting my money on this sorry company.

I made a payment of $90.00 5 days ago. I set up a payment arrangement for September 30th to pay the rest ($73). The woman that was putting in my information "forgot" to update where I paid the $90. So with that being said they turned my service off. I have a receipt number where I paid and they still cut it off. Now I have to wait 1-4 hours before my service is restored. I can't get a real person on the phone, and when I do finally get to talk to someone they keep hanging up with no return phone calls. This is the second time I've had to go through this. Too bad there isn't another internet provider in my area, because I hate dealing with Windstream. They are terrible!!!!

I have had terrible experience with Windstream, but they are the only internet provider in my area. My "service" was taken off vacation hold on May 5, but the speeds were not adjusted back to the normal level until September 7. When I complained about the speed, I was upsold a faster level of service, which has not yet been installed for a variety of reasons. Customer service would not refund the difference between the rates for those months. The supervisor said, "you pay for the service, not the speed." Up/download speeds of less than 1MB at a 25-30MB price.

I’ve been with Windstream for years. & they’re okay. But I had appt from 8-10am, & they didn’t call or show up. Said 1/2 nation wants WiFi bc of Covid, but my daughter needs it- starts school in 3 days. Had appt 2 & 1/2 wks. Said they’d come way later; when they can. They gave me no estimated time. Really upset. Daughter starts school in few days!

I've had Windstream for years. It goes out randomly, I've called and complained multiple times about that. High speed internet? What an absolute joke. 1 gig download takes over two days. Bigger downloads take weeks! It's 2020. This is asinine. You don't care about your customers nor do you care about the quality of service you put out there. Not at all surprised to see all of these 1 star reviews. If I could give a no star review I would. Absolutely terrible internet and service in general.

I have been a Windstream customer for well over 20 years, mostly because living in a rural area I have limited options. There have been periods where I was satisfied with the ISP. But lately, they have been dropping the ball. I am paying for 50 mbps but rarely get anything close to that. I understand there are ranges promised, and am able to live with the 35 mbps that I average. Recently however, and I have only noticed this in the past few months while working at home, my speeds in the morning, from 6 AM to 10 AM with variations, I am seeing numbers in the mid teens and as low as single digits, often less than 5mbps.

Living in North Georgia is a blessing, with the exception of the sole internet provider, Windstream. As such we excepted 5 mbps as the "standard" when we arrive several years ago. Now, we have substandard bandwidth of 1 to 2 mbps. Why you ask? We are told it's because everyone is working from home. HA! I can be working off other services 20 minutes away at 50mbps all day long in a higher populated area. I don't know how the children in the area that must rely on a ISP like Windstream to be able to excel in school when the service continues to degrade. The corporate execs should be called before the Senate to explain why rates go up and service declines.

We were told we would receive 12mbps but were only able to get 4mbps on a good day. We got the run around & multiple excuses. Once the pandemic hit, Windstream showed their true colors even more. Our monthly bill jumped almost $50 DURING a pandemic! Our streaming signal was spotty at best, no one answered the phone & when we asked then demanded to speak to a manager, we were given reasons why we didn't need to speak to one. To make matters worse, our service was shut off and we were charged for a month we NEVER had service! Windstream said we NEVER made payments when our bank account states otherwise! We're still getting roadblocks & attitude from their so called professional customer service reps. Now they're wanting us to pay our "outstanding bill" AND return the modem at our expense! Seriously?! DO NOT GO THROUGH THIS COMPANY!

My wife and I have been a customer of Windstream since June 8th 2020. It is July 23rd and we have made no less than 22 calls for no service. Our router goes down constantly and have been told by representatives that service representatives would be available 3-5 days out. We have been told it will be escalated, but don't always get service. And miraculously sometimes hours or the next day the router comes back. I will say the technicians that have shown up, seem to do everything they can to resolve the situation. Customer service is very disappointing. We try not to get upset with those on the line, but unfortunately have lost our cool at times. It seems as though some reps are more capable in troubleshooting than others. We have had no problems for 2 days now, which is the longest we have gone with no calls to this point. Might look back to Xfinity internet if the service does not improve.

Got Windstream back in 2014, was tolerable. I could stream video games to Twitch and YouTube every day with ease. I lost it for a bit, got it back with a new box and it is atrocious. Outages always happen mid day, disconnecting me from my friends and signing me out of my game, and it also disconnects my family from Netflix and Hulu. I'd get Spectrum but they're too lazy to install their wifi. Every year, they get worse. Stay away from this ISP, they've unfortunately lost their touch.

I had Windstream/Kinetic for just over 2 years with nothing but disappointment. I paid extra for high-speed internet and every 4th or 5th day it would actually be high speed. I also paid extra for business internet and still the service always let me down. My son gets paid from working online doing computer animations and he would have to wait until 1:30 am on average to start his work. I know this because I would stay up and see if there was any truth to what he was saying, and yes, that is when it would work properly with any sorts of consistence. For the last 6 months we had this internet service he would set his alarm for 3:00 am when everyone was in our area was sleeping so he could work. When I called to confront the situation to get a resolution to this problem I was told "it is UP TO 100 megabytes, not guaranteed 100 megabytes."

I called Windstream to get assistance with payment arrangements and it was a disaster. My services were interrupted and was told if I pay a certain amount my services would be restored. I told the rep I would call back in ten minutes because I needed to discuss this with my husband. The rep assured me that everything was notated on my account. I call back and the rep told me that she shouldn't have told me that cause I needed to pay way more than the stated amount. Needless to say, I'm still awaiting a Supervisor to call me back about this matter. I had this same issue before.

We've had Windstream internet for about 2 years now and it has been atrocious. Our experience was like a nightmare that just wouldn't end. The wifi is extremely inconsistent and we have had several outages. A pattern I've noticed is that outages usually occur on Fridays. We would call customer service and they said a technician would come out the following Wednesday. A one time outage is understandable but several times is unacceptable. I have never had an outage for 6 days before and we are switching to Xfinity as this is being typed. Each outage would last 4-6 days. To Windstream: if you're going to run a business, do it right. Otherwise get out. And no Maggie, I don't really think there is anything you can do at this point. I would advise you find another employer as this place is going under. It doesn't take a fortune teller to know that this company will be gone soon.

After having a cable laid across our yard for two weeks, an outside contractor finally shows up to bury the line and they disconnected our service in the process. Windstream customer service said they were so sorry for the inconvenience and they would have it fixed 5 DAYS from now. They told me that the contractor was liable for the damage and it would be up to them to fix and they can't get back for 5 days.

Stay away from this internet provider. They are so inconsistent and bad. I have a YouTube channel and try to stay on a upload schedule but it's hard when the videos take a week to upload just because this internet is so slow. It is so unbelievably slow and I cant stand this internet. If I'm playing a game and my phone is on the internet at the same time it will lag horribly and the ping will never go down from 600-1000. We live in 2020. With all this technology we got now why the hell is this internet so damn bad? I cant even connect to the wifi as I'm writing this cause it's too slow to load the damn page. If you can get Spectrum internet do it. The extra money is worth it because you wont be getting constant headaches cause this ** internet.

This is the worst - Windstream Kinetic - stay AWAY - they are in bankruptcy for reorganization and it is no wonder - all of their tech service is some guy in India with a two page manual who insists on going through it each time to no avail. I pay extra for highspeed internet - it ranges from 0.53 to 12 within a 5 minute period - it's crazy and pretty much useless. I live in the country and did not have any choices - to show you how bad it is - Comcast is finally coming to our area and even as terrible as those people are - we are happy to see them. STAY AWAY FROM ANYTHING TO DO WITH WINDSTREAM AND OR KINETIC or you will be sorry. Feel free to email with questions **.

I made the switch to Windstream from Spectrum about nine months ago. My decision to do so was heavily influenced by the lower monthly rates Windstream was offering for high speed internet. The adage “you get what you paid for” applies to my situation. Yes, I lowered my monthly bill by $30 but in doing so I created a major headache for myself. Windstream’s service in my area is horrendous. I lose service at least once a week and there have been several occasions where I have gone days without service. I lost service today and was informed by a customer service representative that I must wait five days to see a technician. Five days!?! Forget it, lesson learned. I’m switching back to Spectrum. I’ll pay more, but I’ll get peace of mind.