Kinetic Reviews

Just recently moved into an apartment in Dahlonega, GA. The service being paid for is their Kinetic Internet 100 option, which SHOULD range from 75-100 Mbps in speeds. On a day when all my roommates are gone and it's just me at home, my speed tests never hit higher than 12-15 Mbps. It is beyond ridiculous how throttled the internet is because Windstream doesn't care about their customers. I cannot understand how a company in this day and age can care so little about their customers and expect to have people come back. Fix your ** WIndstream, you are in for a really bad wake up call if you don't.

As a working business we rely heavily on our internet daily. With Windstream Enterprise/Communications we consistently had issues. It seemed like every other week with always being down, no tech support. When we needed them to come on site aways took an arm and leg for them to send someone out. This in return hurt us. So we decided to switch over to AT&T (since they piggy backed off them anyways). Gave them notice on 9/30 and we knew about the early term buyout fee we had to pay when leaving them and I knew we had to keep our services on for 30 days after giving notice so 10/29. I was okay with this.

The problem has been going on for 2 months now and they have sent 7 Techs out to my house now. Call after call to the Customer service all go through the same speech. All they know how to do is create a new ticket. I'm stuck in a endless loop with no resolution in sight.

For the last several months I have been paying the additional $10 per month for high speed internet service. What was I thinking. Windstream cannot reliably deliver service under their standard contract with residential customers. To complain, their local office now has refused to answer phone calls. Since they are the sole ISP for my area (Dahlonega, GA), options are nonexistent. Now I know why they serve rural communities, no competition; thus, a “take it or leave” mentality.

This has got to be the worst company I have been with! EVER!!! I bought a fax machine and there was some kind of connection issue, I call Windstream and they have me do a ten second reset... My modem never came back on (so situation went from bad to worse ). It’s now been two days and all they can tell me is that I can expect a technician at my house sometime within the next 48 hours... I mean seriously WTF? And the kicker is I literally live right across the street from Windstream!!! To some this may not be a big deal but I left my cable company to go to these knot heads and everything in my house from everything I watch on TV to my computers to my phone all runoff of Wi-Fi shakes my head! And don’t even get me started on how they treat you over the phone. I hope this company goes under more than anything! WINDSTREAM SUCKS!

I called today to discuss downgrading my service to Internet only. The price quoted was 20-30 dollars higher than other internet services providers. I would think there would be a lower price for existing customers!

We were without internet for 2 months due to the local power company cutting the internet cable; was told we wouldn’t have to pay those 2 months; resumed normal payments in December; woke up to no internet 3 times now due to “non-payment “. Found out they sent our account to collections for no reason and the payments I had been making were going to that account without my authorization instead of the current account they created-also without authorization. Received another disconnect notice after making a $90 payment-shows our past due is $80. Canceling this account ASAP.

Windstream is the only high speed ISP in my area. They’ve had a monopoly contract for over 15 years. They do not care about their customers. They don’t have to. It’s Windstream or satellite and they exploit it. Their customer service reps are horrid and vindictive with bad attitudes and no comprehension of the English language. There are never satisfactory technician tickets scheduled in a timely matter. They do not care if you work from home and depend on them. If you have any other choice go with it. Windstream will bring you nothing but unpredictable service, loss wages and headaches! I cannot wait for them to go bankrupt or for someone to buy them out. Worst run company I’ve ever had the displeasure of doing business with.

Promised 200mbps - I get 7 mbps download, .91 mbps upload. I believe that I was given a sales pitch, and I bought it. It is the weekend and I cannot connect to customer service until Monday!!! I asked about DSL and the sales agent said that it is the name of their fiber optic.

My residence has been a loyal customer of Windstream for 8 months despite slow speeds. However, in the past week and a half, something fishy started happening. Multiple devices in our home started disconnecting spontaneously, and our internet speed started to plummet. After resetting the modem 15 times in the past week, nothing changed and it got worse, with latency skyrocketing to 2700 and download speed dropping to 300kbps. Our devices were not able to connect at all for two days, at which point I called Windstream for assistance. After a 30 min phone call in which they claimed they were "sending signals" to improve our internet to no avail, they told me the earliest they could send a technician is in 3 days, and that they will upcharge if the modem needs replacing.

They mainly utilize DSL in most all but commercial instances where their revenues are highest. They provide the slowest DSL service imaginable but will solicit you ad nauseam that you can have 10 mbps speed but you must lease one of their modems for $10 per month in addition to your service fee. The modem is nothing more than a base modem that any equivalent would cost $50. If you lease their modem, you will pay $600 for 60 months of service. How's that for a company that promises to bring you faster internet at lower prices?

Back in November, my internet went out and it wasn't the first time, but after a few days they said a cable had stopped working and so they needed to run another line to my box, they came in and laid it, and afterwards even though I wasn't even there others came in to bury the cable and not only destroyed and messed up the lawn as they were not careful but also damaged my sprinkler system. Once I noticed I called and said they would get back to me but never did even though I followed up later got same response!!! Still have not heard back or have issue resolved, Windstream is very expensive because they destroy and damage sprinkler system and lawns!!!

They give you cheap routers, you don’t receive hardly the amount you pay for, customer service is bad, internet hardly works. Honestly, I play games on my PC and I’m better connecting it to my phone data. That’s how bad it is. If I could give 0 stars I would.

On March 1 I made a substantial payment to this company to catch up my balance and was promised that my services would be reconnected, and account “protected” until March 29, at which time I would pay the remaining balance. However today Windstream disconnected my services and the employees absolutely refuse to honor their word. I also spoke with a supervisor who informed me that I “should not worry, as he will be coaching his employees not to give out bad information in the future.” PLEASE TELL ME HOW THIS IS HELPFUL. Windstream does not uphold the promises of its employees, who are representatives of this company. They allow their customers to be completely misled, and appear to be totally ok with that.

I am not sure if this is an isolated incident, but their customer service representative was horribly rude. I was trying to check service in my area and he had a terrible attitude. I heard him say "wow" under his breath when I did not want to give him my full name as to avoid unnecessary adverts in the mail.

The internet is terrible slow and goes down randomly for hours at a time throughout the day. They won't fix the problems either. They charge way too much. If they wasn't the only choice in my area they would not have my business. They probably would be out business. No one in my area says anything good about them. Their service sucks. They are rude and overpriced. I'm paying more for for worse internet. When I had Comcast where we used to live had better internet and lower price and it was actually reliable. They have a monopoly over rural areas and it is ridiculous. That's the only reason they get away with what they do is because they are the only choice for internet in a lot of areas.

I have a 3 MB plan with Windstream. First few years I got 3 MB. Lately I get less than 1 MB. 0.16. 0.22 0.56. Example. So slow I can’t load a webpage a lot of times. Windstream sent someone out and the tech measured 0.16 MB at my modem with everything unplugged. He told me he could not fix it and left. I called Windstream they told me there is nothing they can do about it. They blamed it on copper lines. Copper lines use to deliver 3 MB to me. The copper lines have not went anywhere.

Windstream never came and gave me new service and give the runaround all the time and they were very rude at that. Do not use Windstream whatever you do. They are NO GOOD!!! I promise that if you use them you will regret it.

I went to pay my bill thru the app and it said transaction failed so I logged in on the computer to pay it and then checked my account. It turns out they took both payments so I called billing. They were rude and could barely speak English. They refused to admit that I had paid my bill. They then shut down my online account so I can’t view it and when I emailed them proof of the double payment by sending in a bank statement they ignored me.

If there were any other ISP in my area Windstream would have no customers. We've had Windstream for over a year now and by the second half of the month they start throttling, 2 weeks ago I had 5 mbps down, last week it was 2 mbps. Now today it's 1 mbps. I have disconnected all other devices on my network and ran multiple tests, there is no denying that they are throttling. I would rather go without internet than give this terrible company another penny.

ABSOLUTE frustration with the lack of Windstream managerial oversight & response to the large increase in SPAM to my email account since 2/18 when this function was outsourced to another company. I believe my email account (& my husband's) is compromised on this new service provider. I now receive high nos. of spam daily, some with offensive language. I have called customer service and tech support (when I can get through) and none can escalate to resolve this concern. Since 2/18 I have sent in 11 emails to abuse@windstream.net as instructed by customer service, with no follow-up or response.

My internet wifi service goes down 4 to 5 times daily, we call constantly and get the runaround, if we had any other service in our area Windstream would be out of business. We get 16 days of service and get charged for thirty. Being charged double of service? Time for the govt regulators to get involved.

We have had Windstream for 10 years, and honestly if there was any other option available to me I would take it. Our internet goes out 4-6 times daily, and when we call "customer service" all they say is, "the problem is in your home, we will send a technician out". When said technician arrives he "doesn't know how to fix the problem". We also called to lower our bill and found out we were being charged for high speed internet WHICH ISN'T EVEN AVAILABLE TO US! Customer service appears to simply shrug this off, as well as their technicians. If I could rate less than one star, I would.

I called customer service to drop my internet plan down to the lower speed because I needed to lower my bill. I talked to 2 different reps, one over the phone & one on the online chat. I had to tell both that I wasn’t interested in adding phone service or TV service to my plan. I was trying to LOWER the bill, not add to it. Also, the person I got over chat was rude & has no business interacting with the public. If I had any other providers in my area & didn't require internet for college, I would not use Windstream at all.

I have a relatively minor issue that a tier 2 rep needs to resolve. I called at 1:45, told I would get a call back in half an hour. Called again at 2:15, was put on mute (not hold, mute) for 15 minutes, then told that I should get a call back within half an hour. Called again an hour later, was told I'd get a call back within half an hour. Called again, same issue.

2 things were promised to me and my neighborhood. I have been a long standing client and I was promised a free upgrade last year through notification by snail mail which I never received. (To whomever responds to this check out my written company complaint.) Face it in this day and age a 10 meg connection simply sucks and does not cut it anymore.

Was told that I could get a free upgrade to my internet speed in my new home. Rep said they needed to send a new modem. Takes two days then the office automatically activates. No modem after 4 days. Called again. New rep said it takes up to a week to get modem and once installed then I needed to call them to activate. Modem arrives. Connect it according to instruction booklet. No internet service. Called tech rep. She said to ignore instruction book and connect her way. Still no service. Service ticket generated. Meantime, I called and asked another rep if I could use my current modem for the upgrade as it was the same model as the one sent. He said no.

I have several clients who are more or less held hostage by Windstream and poor internet... They have no other choice. Lots of connection problems. Windstream has all kinds of answers and different answers depending on who you are talking to. Some do not have much experience. They send a tech out and tech might be critical of what tech did previous visit.

I live in a rural area and have only one option for internet outside of satellite. I signed up for Windstream 6 1/2 years ago for the highest speed they had...“3”, much slower than I hoped for. Windstream boasted how my area would have a major upgrade in the next couple years. This was in 2012. Since I began service it has gotten worse and worse. Most days I’m lucky to have a speed of “1”. Over the past three years it has continued to have more outages and slower average speeds. I have called so many times that I have lost count. I have had techs schedule appointments and never show. I have had customer service promise to have someone call me to take care of the issue but no one ever calls me back. The worst issue I had with customer service was being told if I did not like the service I was welcome to cancel it.

Windstream recently cut off my landline phone and internet service because of my inability to pay the bill. In a nutshell, my cost for a landline phone that mostly received calls from telemarketers, including taxes was over $40 a month. Half of that cost was taxes alone. Perhaps the taxes are not the fault of Windstream but a telecommunications company with their size and influence should appeal to the law makers on behalf of their customers. As for the internet service, I mainly access the internet from my cell phone and with the unlimited data cell companies offer nowadays, that is a better deal. I would have given Windstream one star instead of 2, but they did forgive at least 2 months of charges last year because I called to cancel service. Bottom line, Windstream is going to have to try harder to be competitive in pricing to retain their customers.

Summary: Technician did not install properly. Did not place service where requested, hardwired ports throughout the house do not function. Wireless only works in one area of the house. I found out Windstream was in my area and I finally had an alternative to Comcast! I called and scheduled installation of 1g services to be completed on 1/8/2017.

I've been a Windstream customer for over 5 years and honestly if I could go with another company I would. Their customer service is absolutely horrible, they don't keep appointment times and any time there is a problem they give you the runaround. I even spoke with Karen, a so called supervisor and she was no help at all, apparently it's acceptable for them to cost you loss in wages when you work from home but not to mention this to them. They do not care about their customers, we're just numbers to them.

We received a call from Windstream saying they were offering free upgrades in speed. So sure we took it. Well a week or so later our bill went up in price. We called and complained about and they lowered the price back down. Well a few months have gone by and the bill has gone up again. So upset with this company. I will be calling BBB, my state representative and a lawyer if they don't fix the price.

Our current issue began two weeks ago when we called Windstream regarding slow internet service and to have the router moved to our new office in our new addition to the house. A Windstream tech came to our house to assess the issue of slow internet with repairs to the box. While here, he brought up and suggested that we get “cable annex” lines ran to our house, since our neighbor across the street already had the service. He discussed the need for those lines to be run under the street and under our driveway. Repairs made to the box completed, and our internet restored, the tech left. Apparently, that triggered Windstream to cancel our current service in order to initiate the new service, which isn’t available yet until they run the necessary lines.

If this wasn't the only service in my area I wouldn't have it. When I order it man tells me $50 a month - It's $97. Then I bundled it with Dish and he said he made my appointment. I took off work and waited but the salesperson actually never made the Dish appointment. Our internet is slow and stops working all the time. My husband calls to get service and they say it will be 2 weeks. I call and say, "The internet is slow and my neighbor just got a free upgrade. Can I?" They say it won't be free for me because I'm an existing customer.

Dear Fellow Windstream Customers, LaToya, and Amanda: I have taken a few minutes to read some of the reviews and was amazed to see the similarities in problems which we have been experiencing for the past year with so many customers across the country. We have been mistreated, overcharged for intermittent service and denied necessary upgrades to an antiquated equipment. Recently, I stopped dial tone for a # which we had for 60 yrs. It has been so frustrating because Windstream says they set up a new account that has worked very briefly since its installation. Most of the time was spent reentering codes and trying to get the internet work done if and when the service kicks in. They also cancel work orders without completing the work. It is time consuming to reopen a new ticket The final straw was when a Representative told me she saw service every day. She indicated that I should do my work on their schedule not my own!

Have had Windstream for 5 years now. We have no other choice because of our location. I can drive a mile in either direction of my house and Windstream internet speeds are acceptable. We often get speeds less than .25 Mbps, and very rarely get 3 Mbps. Windstream tech came over and explained to us Windstream could fix our connection by upgrading one of the substations, but they really could care less what our speed is. I have called and complained and any customer service person I talk to is usually rude and says they can't do anything about it. They tell me as long as I get 3 Mbps sometimes that is all their required to give. So between midnight and 5:00 am I can get my internet to work because everyone is off the internet at that time. Really sad service.

The first time they rescheduled the appointment, the tech never showed up. They gave me another appointment two weeks later, we got no service, but the tech said the job was finished. We canceled after three tries. So now we are trying it again. We are going through the same problems. This is very poor service.

I signed up for Windstream and that was the worst decision ever, never received GOOD service or good customer service. Nobody speaks English. I get a different answer from them all the time. I never received a paper bill my internet would cut off before I got a bill... I lived in New York and I had better service. Nobody should get this service. Don’t waste your money. Please don’t you will regret it... Also my bill was originally $55 dollars but magically jumped to $100... Just a fair warning!!!

We have to use Windstream or else we would have to hotspot everything or get satellite internet. For a while, internet service was ok. Would have to reset router routinely. Friday, internet went out so I power cycled the router, it didn't fix it. Same thing on Saturday so I called. They reset my connection on their end, my internet worked for 10 minutes then back to "internet may not be available" on my devices. Speed tested less than 1 mbps when I pay for 10. Call them back on Saturday, they open up a ticket. They leave me a message on Sunday, telling me they've fixed it. Get home, try it out, same ** - different day.

This company is a scam. Though we have paid for service since installation 5 months ago, we have never received the 20 mbs promised when we signed up. A technician stood in my house recently and told me they would never be able to provide this service offered because we are “the last house in the line” and were only capable of receiving the “leftover” bandwidth after our neighbors used what they needed. This was obviously never mentioned when we signed up.

In order to use Windstream service, we are forced into renting Windstream equipment, that doesn't hold up to light use, and then when it goes out, are forced to endure long periods of time with no internet, waiting for repair. That is an unacceptable situation. We want to know what the specs are for a third party modem and what the process is put it to use.

I had heard the horror stories, but have had service over 4 years and had no issues. Well, I guess that is because I haven't needed any tech service or any customer service. I had scheduled an upgrade, and my gut told me not to do it. Well, always listen to your gut. I got a text about an appointment. No one ever asked me a day or time to schedule. Since I was at home that day, no worries. Well, the day prior to my scheduled appointment, they cut off my service. Long story, several calls later, no internet, and the day of the appointment no updates, lies to tech about me not being here, and they are still not here to fix the internet. I hate being held hostage by a company that has a monopoly. Guess I use cell service and cancel...

Twice in four months my internet connection has completely dropped out of nowhere. No more connection out of the blue with no way to fix it. Contact Windstream via chat, phone, whatever and they are vague and repetitive and unhelpful (if you can get through to them). I need a service technician to be sent to my location, but I cannot get through to a rep. The chat app keeps crashing. The phone line is perpetually on hold. I live in an area where this awful company is the only choice, and I have no cell phone reception at house. This company is THE WORST.

Call Customer Service for service termination and refund. Connected from 1 person after another with a 45 minute on hold in between. Conversation was short and simple: "...I have to connect you to...." and the 45 minute transfer wait began again. Mindless, brainless and illiterate staff. To say they were the worst would be a build up for this crew. Should be less than 1 star. How are they still allowed to do business?

I placed an order for, and have a confirmation email for, extended wifi plan. Which is 10-25 Mbps. They installed my wifi and my speed test is picking up 1/2 Mbps! I called customer service and they said I'm only eligible for 3 Mbps, even though I am being charged for, and signed up for 10-25 Mbps! I told them I'm not even receiving 3 Mbps, and I was told they DO NOT GUARANTEE WIRELESS SPEEDS! So why was I given the option to pay for faster speeds? This is FALSE ADVERTISEMENT AND THAT IS NOT LEGAL!

Updated on 11/30/2018: It’s the end of the 4th day and still NO Internet. I called again today. This time the rep told me that I was mistaken, that no one was set up to come to my home. Wow!! Unbelievable! I told her that since they record calls, they should replay them because I know what I was told. Tomorrow is Friday and I have no more expectations. I keep my promises by paying when I say I’m going to pay. I wish Windstream showed the same respect. Never in my life, including cable companies have I experienced this type of behavior towards a customer. All I expected was to have an internet service guy or gal to come over and get it fixed. That’s it. I always see their vans in town so it’s not like I live on Mars. My dad passed away on Thanksgiving, so this is the last thing I needed to be dealing with???

My neighborhood is new and houses are being built all around us. We unfortunately have the utility boxes in our yard and one day my husband was mowing the grass and mowed over a wire. We called our builder to say there was 30 feet of wire sitting on our lawn and that was the last we heard of it. A month later, we received a bill for $6,700 in damages for a "buried cable". We did no digging, no gardening, just mowing. Who in God's name can charge us $6,700 for not seeing a tiny wire that was not marked? When we called the claims company to discuss we were told that it was cut due to a fence being installed. First, our fence was installed in 2016. Second, our builder installed the fence before we purchased the house. This information is incorrect and makes our case easier to fight. We have pictures of this wire sitting on our lawn (IT'S STILL THERE!) and if we do not get this claim resolved with the claims company we will be seeking legal action.

I'm a "long term" customer at 5 years and at this point I can see why most people flee from using Windstream. My speed would be considered subpar in a super rural area at 8 Mbps/756 Kbps (let alone FCC definitions of Broadband being 25/3), my LTE smartphone connection is faster than that with a half bar of signal, and at $80 per month I'm way overpaying (for comparison a 300Mbps connection via a local fiber optic ISP is $65 and 1 Gbps is $90 all taxes included). The worst aspect of Windstream is they claim one speed is available (in my case it was 24 Mbps) but at install they refuse to give you that speed but promise to update their local hardware when they get the parts (5 years later I have given up on it ever happening and am happily switching to my local fiber optic ISP once the install in my area is complete in a few weeks). After numerous outages, issues and slow speeds I'm done with them.

Have to use them since they are the only service available in my gated community. For over 2 years I have had problems. Cable was out over a month so I dropped it. Went to streaming and that doesn't work because the internet speed drops down to 1 MPBS many times a day. Can't get anyone out to fix this issue. Avoid them if possible.

Let me start by saying that I knew when I bought this home that it was a very rural area with limited providers in East Texas. It is not our primary residence. I contacted Windstream in October after being advised they were the only "hard line" service in the area. I wanted to avoid satellite and radio systems that are also offered in my area. After being advised that they do indeed offer service in our neighborhood, I proceeded to place the order for installation.

Originally when I signed up for internet I was told that I was available for up to 15 mbps. After 4 months, my highest speed test has shown 3.7 mbps. I called and spoke with a customer service representative from Windstream who told me I was available for the 15 mbps and she setup an appointment for a tech to come out in 2 weeks at no charge. The next day, I received an automated phone call canceling that appointment and informing me that I was unavailable for an increase (even though I’m paying for it). I called back today and spoke with a rep who was zero help. She couldn’t tell me when or if I would ever be able to increase my internet speed. However, if I punch in my address on the Windstream website, it clearly says that I am available for the 15 mbps.

I have had Windstream DSL & home phone for 7+ years. Out of those years, it worked reasonably fast for approximately 1. I have constant issues with speed and going out altogether. (Internet & Phone) Please read the rest of the reviews on this page and steer clear if at all possible. I am personally considering going with redundant providers (Satellite & Verizon Wireless) and paying twice the price just so I can disassociate myself all together with Windstream. I am highly experienced with communication/electrical circuits by trade. I personally designed, built, and wired my home so I am extremely familiar with the integrity of the internal circuits.

My phone and internet were disconnected six days after I paid the past due balance. The next bill was due on the 12th. By the 14th my service was disconnected. This isn't the first time this has happened. I should get a credit for this day.

I have been trying to get Windstream to install cable from the street to the house for 3 months now. I just called to check status of order. My Nov 22nd promised for installation got pushed to Dec 5. Every time I call I have a different answer for the delays. Today rep said there was an emergency in my area. What? Do they only have 1 installer. I would give them 0 stars if I could. I have asked to talk to supervisors many times only to be told "I will put in a callback notice for the supervisor." I have never gotten a callback. Unfortunately, Windstream is the only ground provider where I moved to. I will be checking for satellite service. Terrible customer service. Did I mention what a joke this company is. I live in Ohio, not a third world country!

We are paying for high speed internet up to 25 mbps and have never got over 14 mbps but that is fast enough. Now for the last 3 months we haven't gotten over 4 mbps and tonight it is less than 2 mbps. We have had a tech out twice and they haven't fixed it.

For over a week the Internet has been practically non-functioning. When I call I get a recording saying there is a network outage in your area. Then a time is given for expected resolution of the problem. The time keeps moving forward from 12 to 24 hours. I have managed to talk to a live person 2 times. Both times I am told nothing is wrong on their end. I have been a customer since 1985. I have no other choice!

I’m in Dahlonega GA and have no option other than Windstream. Recently, I moved to a bigger house because my son was born early. The day of the moved, my wife called to ask them to switch our service to our new house, literally two blocks down the road. She was told they wouldn’t be able to fit another week. While I was finalizing my move with the property manager, I found out there was a Windstream tech currently in our development.

If I could give zero stars I would. I had an installation set up for Monday, November 5, 2018. Was never given a time frame, until I had to repeatedly call and find out. The technician said that they had arrived at my house at 4 pm and left a voicemail on my phone as well as a note on my door, which is a lie as there was nothing on either. When I called to find out if the technician was coming is when I found out about having to reschedule for today, the 7th. I requested a morning appointment, as again I have a limited schedule. The appointment times just kept getting pushed back, and when I spoke to someone in dispatch they said the technicians don't always look at the notes on the paperwork. Excuse me, but that should be part of the job.

We had this cheap phone company for maybe a year at our business. When we got a real phone company in October 2017, we shut off the services and paid our last bill owed. They continued to bill us for 4 more months of service, saying we owed over $2000 to them, and STILL in NOVEMBER of 2018... have been calling to argue we still have service with these idiots and are going to be putting collections! We have emailed managers, service technicians and customer service people over and over and over again each month and STILL these people have NO idea what they are doing! DO NOT... I repeat DO NOT sign anything with these crooks!

Up until a few weeks ago the Windstream service work reasonably well. All of my location based apps worked with my wi-fi only devices. They no longer work, as my location cannot be determined. I called Windstream internet tech support and was turned over to sales, where they tried selling me a static IP address. My current service has worked well in the past, so I don’t want any changes or extra charges. The technician barely listened to my complaint, before transferring me to sales. Very aggravated at this point.

I was extremely dissatisfied with Windstream. We left Cox for Windstream 3 years ago in the hopes of reducing the cost of our internet while maintaining quality internet service. We received a fairly good deal with Windstream when we first signed up. The cost was reasonable and the speed within the package we chose was perfect for our needs. It didn’t take long to see that our internet was quite a bit slower. We anticipated a small difference in speed but it got to the point that we were having to turn WiFi off on all devices to download a movie or to even just browse the internet. Additionally, we noticed our bill was creeping up. Assuming this was because our discounts had expired, I did a little checking on our account to make sure there wasn’t something else added to our bill. While checking our account, I noticed that our current speed was reading as 3 Mbps. I was shocked.

Our internet, Windstream, is very unreliable! When a storm comes through our internet turns into dial up speed! Every time we call they promise to send out a technician to fix the problems and lo and behold they close the work order prematurely stating the problem has been fixed without stopping by to even look at the problems. This time I took off work and they were a no call no show. Not very professional!?!

I don’t have any options but Windstream. Started with DSL, very slow and always going out. I thought cable would be better, I was wrong. Pay for 100meg but never, I mean never see it. I’ve checked all times of day and night. I can’t even stream movies. As soon as another provider is available I will switch. Telecommunications company that can’t communicate.

Windstream internet worked fine for several months and then it failed. Several technicians tried to fix and failed. They changed the modem as how that works measure. Left the WPS function turned off in the new modem. Couldn't connect printers. Windstream tried to refer me to HP printer tech service. Finally found problem myself. Windstream is a provider of last resort for rural areas and they are failing badly. Phone people are rude and condescending. Field services tries, but don't seem to know much about data distribution. They are basically recycled phone people.

We have had Windstream Internet since March. There are not other options for internet where we live or we would have already dropped their service. Every time a storm or heavy rain comes it knocks out one of our signals on our modem and we are unable to run more than one device. My kids have to take turns getting their homework done since they are not able to both be online at the same time.

My home internet has gone out 95%. In the last week we have had two techs come out, the lines have been changed, the router has been changed twice. The Wi-Fi will stay on for 24 hours and then drop and never to come back up. We have called Windstream numerous times within the last week. We have been told the devices have a virus to the is a back end problem on their end (every time we call we get a different story). There is no issue with the box outside. We need our service for work, homework, etc. This is unacceptable and Windstream expects me to pay for a service that does not work! Reading reviews on social media, I see others are experiencing the same issue! This is ridiculous!!!

In the last 2 month we have had multiple service requests. Whenever there is a thunderstorm our modem short circuits and is no longer usable. We stay on the phone for 30 - 45 mins going through the same restart your modem speech to ultimately be told a tech will be scheduled to come check it out. This is 4 to 7 days each time. They come and hand us a new modem. I'm getting ready to call again. 5 times in 2 months!!! Each time we tell them we homeschool our kids and depend on this for school. That does not make a difference in the time we get a tech to come out. It's the only service provider in the area unfortunately. There has not been any account credit either for all the lost days. So over it...

I pay for 14 or 16 mbps and only receive at the most 9. We have had this problem for years. Windstream is terrible but where I live it’s the only internet we can get. I understand why they are getting sued. I am contacting a attorney myself. All should do the same.

Internet is doing better right now. LaToya. Thank you! Not up to 25 yet but at least I’m in double digits.

We decided to give Windstream a chance after unsuccessfully negotiating with Xfinity to not double our rate. This has been probably the worst experience we've ever had with an internet provider install. First, the installer spent most of Friday doing the install, which wasted my wife's whole day. He left the house a mess and trash in the yard. Second, we come to find out we will have to use a bonded VDSL modem for $10+/mo to use the service (we asked the phone reps specifically while signing up and were told ANY DSL modem would work fine).

I’ve been a Windstream telephone customer for years. In fact, before Windstream was even “Windstream.” When the company offered DSL out in my rural area several years ago, of course I jumped on board. Speeds of 3mbps were promised, among other things. Long story short, Windstream is cheating its customers. They have oversold their product in our area a long time ago. This results in slower speeds for all of us, as well as numerous disconnects. Their tech, who has been our tech in the area for many years, comes out and does the best he can to fix the problem. However, the problem is always the same. Windstream has oversold their product, therefore they cannot provide a reliable product to their customers.

The service is off more than on and slower than dial up! The worst service ever! From the beginning we have to call every other week and sit on hold for 30 minutes to an hour. We have had service techs come out and it's the same thing over and over. Absolutely not worth the money they charge.

I have been a Windstream customer for 10 plus years. The line that provides service to our house was cut when our road was paved over a year ago. Three temporary lines later our service is almost unusable. I've placed multiple calls, sent emails and had a tech come out three times and still no service. We were told on 9/1 that within a week there was going to be a new line/pedestal placed to fix our service. Still nothing... I will go to daily complaint calls to customer service and emails. No credits given on my account for terrible service.

I’ve been a Windstream customer for years. Throughout this time my phone lines are frequently down, my internet is slow to say the least, I can’t watch Netflix or run more than one phone adequately. I’ve had repair calls too many to count. Usually, they don’t bother to even show up and close the ticket saying no one was home, which was a lie or a dog was out, also a lie. I open another ticket. Wait for days or weeks with the same outcome. We start all over again, after weeks of complaining, threatening to call the Better Business Bureau or Kentucky Consumer Association, someone finally show up, acts as if they fixed the problem, only to have no better quality once they’ve left resulting in another service call, more lies and more waiting and... my internet is still terrible. How is this even allowed to go on!

We have had Windstream service for many years since they are the only provider in our area. We have experienced poor phone and internet since the beginning. Our phone has a humming sound and if there is any background noise such as BREATHING it shuts off the sound coming from the caller. It is impossible to use unless there is complete silence on my end. The internet speed is hardly ever above .3 making it completely useless as well. We have complained countless times to no avail. We are told the lines are old. Well fix it! We pay for service that you don't provide! FIX IT!!!

I'm paying 100 a month for 1 gbps but I get 3.07 mps on a good day. That is 1/40th of the speed we pay for. All they do is say, "Sorry. We are working on improving our speeds in your area." But the more we say anything the worst our internet is getting worst. Please someone actually fix this issue instead of empty lies.

I have tried for a week to get service ran to our new house site that is under construction. My ticket was closed when the job was not done. This is obvious as the trench that we dug for the line is empty. I called customer service and was told that an email has been sent and they should have it resolved in 24-48 hours. They refused to give me a name and number to the person they emailed. So my construction is on hold until further notice because the trench is blocking the driveway! I've been with Windstream for 8 years. I dug the trench! Why is this so difficult???

I was able to get my issue resolved by using this forum. It is a shame that customer service ignores you for months and only when you resort to letting others know, do you get any attention.

Every week I must unplug modem and allow it to "clear" (whatever that is) as the speed to stream becomes so slow for Netflix or others that they basically shut down or constantly cycle on-off to allow "buffering" to catch up. Also, any problem that requires me to contact an agent online, doesn't get attended to as agents are never available. Emails are slow to answer as well, so service is not a priority at Windstream.

Was contacted by LaToya. She was able to finally resolve billing issue to our 100% satisfaction. I really appreciate her effort.

I was on the line for over an hour. First rep hung up on me and second person told me that he was going to send new modem in 5 days. Called in two weeks to find out they never sent the modem and have no record that I called. Called again today and it took one hour and I couldn't not understand the person I was talking with. The service is horrible and nobody seems to care.

Windstream might be a rather large company, but they are completely inept at customer service and have no ability to keep their internet functional. Example, my internet went down after a storm. I called several times to get the issue resolved (as in daily) and was lied to by the company as to when someone would come out to fix it. As in, lied to on several occasions spanning quite a bit of time. After clearing my schedule to try to accommodate the nonexistent technician, and missing several assignments (I’m an online student... classes that I take online in the evening after working during the day). I was finally told that it would be at least two weeks before they could even start to get someone out to even ‘look’ at my internet connection issue.

Windstream is one of the worst internet service providers available. The only reason my family has to use it is that they have a monopoly in the Dawsonville area. It is so terrible that I've heard nothing but hate about this horrible service. We pay for 25 mp/s down but we get about 1 mp/s if we are lucky. They rip you off and treat all their customers like garbage.

My DSL service has degraded considerably over the last year and a half. I pay for 3Mb down, but only get 1.6Mb down at most, and it dips as low as .3Mb. It varies wildly from second to second. It's not consistent enough to be reliable, and feels no better than dial-up when browsing the web. I've called tech support numerous times, and have been told there's nothing they can do. They say it shows that my speed is 3Mb down, and that's what it always displays on my modem's interface, but I never even get close to that. This used to not be the case, and the connection was faster and more importantly, consistent. Something changed in the last year and a half, and I can't even get them to come look or test anything out on my end. Support is worthless. If I lived in an area where I had another viable option, I'd drop them in a heartbeat.

I ordered residential internet service on July 11. 46 days later, nothing has been installed. They came to install on July 27 and figured out they did not have facilities. Of course, I told them at time of order that this was new construction, but they do not do anything proactive. An engineer laid out a cable route and said I may not get the 100 MBPS service I ordered, and he would call me back to give me a speed. No call yet.

A lightning storm shorted out our modem. We called customer service. On 8/19/2018 at 12:29, we called and spoke to a CSR that never gave a name. He said that someone would be out that day to fix, it was a lie. He sat the appointment for one week later. We called back the same day at 18:35, and spoke to another CSR whose name was Tristen. She said “We show the ticket to be set for Saturday (8/25/2018) at 7 pm.” She was going to set another appointment to resolve the issue sooner. She suggested that we could get our own VDSL2 modem which “shouldn’t be hard to find”, and said that she would “open a ticket to send a modem, which should be there no later than Wednesday” (8/22/2018), this was also a lie.

I have been a Windstream customer for 30 yrs, and overall I think they provide good value for the price. My problem in that my internet connection drops out, sometimes several times a day and I must restart my modem. I have two modems and it's the same with both. When I called to have someone check the line to my house, the lady just said that it was my modem and would not send a repairman. While buying gas one day, close to my home, I noticed that I could not use my card at the pump, when I went inside to pay, they told me that their internet connection was lost and that they had the same problem that I was having, needing to reset their connection several times daily. They are changing providers, I sure hope that I don't have to as well. I feel like I can't get service because I don't pay monthly rent for my modem. The lady told me that "these Modems are only good for about a year!!" I just find that Really hard to believe!!

I signed up with Windstream as they are the only player in my area (Except for satellite service). I have been with Wind SCREAM for little over two years, and 5 modems later It is still a P.O.S. This last time I was down a week waiting for the "Overnight" modem that they sent to me that took 5 days to get here. I called them to adjust my billing and they took $25 off then told me that they were fixing to add $9.95 to everyone's bill per month for repairs! They have a captive audience here, they know it, and don't care.

My internet was hit by a lightning storm. Called customer support. She said new box would be here in 3 days. Never came. Called back. They said it Was never ordered. Windstream again said it would be here in 5 days. Waited 5 days. Never came. Called back Windstream again. Said NOBODY ordered my new box. At some point a company needs to hold their employees responsible for mistakes. I have had nothing but problems like this for over 15-20 years and feel like if I had an option I would find another source of internet service.

Scheduled my internet upgrade for this morning. They call and tell me it will be between 11 am - 3 pm... what part of "I close at 2 pm don't you understand?" Call and get NO help at all. Reschedule is week later! Ridiculous!

Hi. I have had Windstream for about 6 months and it is horrible. Internet is constantly dropping. The last month alone my internet has been off for a total of 14 days and their earliest convenience is not convenient with me. I rely on my wifi because I don't have cable or satellite tv yet. They are a joke and I'm considering dropping them if I can find another provider in my location.

I've been a customer since before 1985. Over the last 9 months, I've had internet dropped. I've contacted Windstream customer service, after being disconnected 4 times I gave support tech my phone number in case I was disconnected a 5th time. Though we had the problem solved, Not, I have to go to the end of the driveway over 200 yards to connect to Facebook. I run a business and need reliable internet. Lately, I've watched ice melt faster than my internet connects. I have the F@st 1704 Sagecom Router.

I called customer service with Windstream to cancel my Internet because I went with fiber optic through my power company. They said I had to pay for the Internet for the rest of the month even though I’m not going to have it. I don’t think that’s right. If you cancel the Internet and they turn it off why should you pay for it for the next few weeks. They should give you a credit on your bill. When I started saying that Was wrong A guy named Josh just hung up on me 8/16/2018 5:43 PM. I went through the same thing with my sister. She couldn’t pay her bill because my mother passed away and they turned it off and then they kept charging her for the next few months for putting it on hold. How can you charge someone for service that they do not have. That stealing in my book.

For the second time in the last month my internet has dropped one of the two lines. Called customer service and was told service date of August 22nd which is crazy when this is the same problem for the second time in the last month. Told them wanted to speak with supervisor and they sent email to my local branch manager. Was told they would get back and that was two days ago. Needless to say haven’t get a call yet. Got to love their customer service.

We needed to move, so we called Windstream to check if any late fees or early terminations fees were in place for our business account. Sherita at Windstream informed me that there was a late fee on our active account but no early termination fee. She informed me the cancellation process will take 2 months so we would have to pay for 2 months whether or not we used the services. I called and talked to her and another associate in 3 different occasions asking for waiver of the late fee and also confirming that there was NO early termination fees on our account. They eventually waived our late fee and all I had to do is pay for 2 additional months until the cancellation of this business account takes effect. We paid for the 2 months which totaled more than $900 dollars to close our business account.

A week ago, I ordered service. The appointment was for 5 days laters. I received a confirmation email that they would be at my house somewhere in between 8am and 7pm. No one ever showed up, no phone call, no email. I speak with them this morning and they are ‘sorry’ (no one called). They said someone was there, but needed additional equipment to set it up. They are ‘sorry’ (that the technician didn’t respect my time enough to knock on the door to let someone know that they were there and couldn’t do the install). They are ‘sorry’ they cannot give me any type of date of when they can install. They are ‘sorry’ that they are now costing me money. So ‘sorry’ that a supervisor (Joshua @ Ext **) actually said – “What is it that you want me to do?”

I cannot explain how horrid this service is, Windstream is the only service in my area and I am supposed to be getting 75 Mbps and I can't even get 20 Mbps. I just called in once again like I have to do normally once a week and what do you know Windstream themselves cannot even access their own system. I have had Windstream for over 10 years and should have paid in total for 10 months because that is how much my internet has worked. The reps constantly lie along with the supervisors (which I have caught them blatantly lying).

5kps-1.6 MB. I have been on the phone countless times in which they reboot the broadband only to come as close as 2.5 MB that only lasts for a few weeks. Service techs have come out approx 10xs to change everything outside and inside the house. Plus change the Modems 3xs. Still the same problem. Was told more than once that their control box is too far but they will not set up a new one. Next road over is getting 16 MB. Why don’t they care about their customers? Especially 20 year customers. The whole neighborhood is disgusted with this company. Two days ago a storm killed the Internet. Three phone calls and two days later... Nothing has been done. The Bottom Line is all that matters. Disgusted!

We have been a Windstream customer since they bought out Alltel. 10 years ago we had Windstream internet and it was not reliable. So we switched to cable internet. We kept the Windstream phone line which we have had since 1995. Windstream has been sending mailers and saying they have fast internet now and we should sign up for it. We resisted and kept the phone line but didn't switch to their internet because of the prior bad experience. Recently, the cable company went up on their internet service price; so I started looking for alternates. Windstream came up in the Google search. I figured that in 10 years they might have gotten their act together. So I placed the order online and had to give my SSN number for a credit check. The credit was approved and they gave me an install date.

Company did provide a resolution, but only after MANY calls and complaints (including this board and the BBB also).

I have been a customer with Windstream for about 18 months now and I have to say it is and has been the worst experience from the very first day. Unfortunately, they are the only provider in my area so I am stuck with them. The service that I pay $80 a month for is only worth about 1/3 of that because that is the amount of time that it actually works. I work from home 2 days a week and it is incredibly difficult when the service constantly goes in and out all day long. Every day I have to reset my alarm system because the internet connection is lost several times a day. It is difficult to watch television since the internet goes in and out. Seriously!!! How hard is it to provide a service that you are paying for. I would NEVER recommend Windstream to anyone looking to use their service.

I placed an order on July 20th for service, I only wanted WI-FI mind you. The tech came but left without completing the job and gave no details as to why or when he'd return. After waiting 2 weeks and no return call, I finally called to see what was going on. They gave me a date for 2 weeks later but after several calls, I had it moved up to August 8th. I confirmed the appointment the day before and was set to receive service between 10 and 2. At 2 o'clock I called and was told the tech reported being at the control center at 1 o'clock and should be there shortly. I called back at 4 o'clock and was told he reported getting modems at 2:09 and should be there shortly. I called again at about 530 and the rep said the tech was not answering his phone but someone would be calling me by 630...

We have had Windstream internet for app-6 years and we are requesting upgrade so we can have internet that works appropriately and we were told we do not qualify for faster internet that we are grandfathered in and that they are letting us have internet as a courtesy - excuse me. We pay big bucks for the internet and telephone service!!! They also said they are not accepting new customers and I said, "You are lying," that my son had new service put in last Friday August 3rd and has a dual brand router and has very FAST internet. I requested a FASTER router and was told we can not have one - that it would not work.

I am paying for 1 gig and I am receiving 90 mbs. They try to blame my router. Then every other router is broken too? They just came Thursday and today at midnight when almost anybody is in it, I get this very low speed. I think that I will not pay until they fix it. I will not pay for what I do not receive.

I was with Windstream for more than ten years for my phone service. In recent years, their service is getting worse and worse, my bill is getting bigger and bigger. One of my main phone lines stopped working, I called them more than 6 times, they could not fix it. So I decided to switch phone company, but my request were rejected by them 5 times, they simply refused to release my phone No. to the new carrier, I have to keep calling them, it took more than a month to make the transfer happen. It was a true nightmare!!!

I thought I had a way out of my frustrating 20 year relationship with Windstream until the Xfinity service guy told me I lived too far off the road to get their service. Now my wife and I, who are both teachers, have to struggle thru snail-paced internet speeds while we try to do research for school. The only option is to wait until late at night to achieve a speed anywhere close to acceptable for web browsing. This wouldn't be so terrible if I could watch something interesting on Netflix while I work but lo and behold, streaming constantly stalls. I guess there is no incentive to improve services when you have a stranglehold on the market. Oh yeah, I forgot, I was told by Windstream the only way we could expect anywhere close to advertised internet speed on our devices was to be plugged directly into the modem. Clever way to bring the family closer together, I guess.

I want to thank LaToya for excellent customer service in resolving my issue with Windstream, you have exemplified true customer care and Windstream is fortunate to have you as a part of their resolution team. Thank you again LaToya.

I work from home as a Customer Service Agent for a Reservation Company and depend on my Windstream service for my job. I have had so many problems with the services I get from Windstream that I am angry now. At first the line I use for my job goes down many times a month. In the last week it has gone down three times and in the last month I have lost three days of work because of this at $65.00 per day.

I signed up for "price-for-life" internet years ago, when "high speed" internet was first available in our rural area. Service has continued to deteriorate over the years, and I am paying for WAY more than the value I'm getting. When it rains, service is barely usable to exchange email, much less surf the web or stream. How is that even possible for a DSL line? Oh, because their infrastructure is so terrible. Good thing they received so many Federal Grants to upgrade their lines - except they haven't. What have they done with the money?

Worst company to deal with when it comes to internet. On the phone with them over 45 minutes. The first person told me it would take 2 days to troubleshoot. Why. My internet just went down. I told her that was unacceptable and I wanted to talk to someone who could help me now. Their tech support is worthless!!! She transferred me to the phone department. Then I had to wait for another rep who still wouldn't do anything to help me. So now I have no internet and no TV (firestick) for 2 days. I have been with Windstream for about 15 years. I am looking to switch now.

Windstream seems to think that an acceptable timeframe to resolve internet issues is measured in weeks. My DSL went down with noise on the line prior to June 29 & after calling for 3 days, the earliest they could send a tech would be over a week since I was not a priority due to not being a business account. Since they are the only option available for internet in my area, I canceled the residential service & ordered a business line. It was activated & has the same issue, I called tech support and it will still be over a week before they will address the issue. Worst service that I've ever experienced by far!!!

We have been Windstream customers for approximately 4 months now. Service was adequate until a storm knocked out our router 3 weeks ago (June 28th). Power was still off until late on that Friday, so when the power came back on and the router did not we called Windstream on June 30th. The Customer Service rep we spoke with seemed very helpful at the time and told us our new router would be delivered on July 3rd. July 3rd came and went, no router. So we call Windstream again. We are told they have no record of a router being ordered and will dispatch a new order to expect it in 3-5 days. After 3 days and no router being delivered AGAIN. They assured us it was on its way. Two more days pass with no router. We call again and are told it doesn't look like they shipped the correct router anyways and it was dispatched to the incorrect address (it was sent to a prior billing address).

I’ve given Windstream one star only because it’s impossible to give zero stars. We’ve been using Windstream for 10 years or so and the internet service is extremely shoddy. We’ve paid out bill on time every month, yet most months we don’t have a full month of uninterrupted service. It’s impossible to get any kind of progress attempting to talk to their customer service reps. We’ve had multiple modems, as a matter of fact they replaced one just a couple of weeks ago AFTER we were without service for several days. Better yet, the internet is down AGAIN, with no idea when a tech will be sent out to fix the issue.

Windstream is a total nightmare. They are an absolute joke. I have never had a worse experience with a service company in my life. We bought our house this past winter and from December-June we had the exact same issue with the internet cutting out in rain. I tried being nice, I tried being rude, I tried everything to get these people to just fix the service I paid them on time for every month. Most of the customer service employees (and believe me I talked to enough to gauge the pool) seemed like they had no idea what I was talking about. It was like it was everyone’s first day. My calls were full of “Um... Um... Um...let me put you in a brief hold...”

After speaking with LaToya, we were able to reach a resolution. Thanks LaToya.

I have been a Windstream customer for about a month now. For the initial install they put my order on hold due to needing equipment. The issue is I took a vacation day for the appointment and was never told. When they rescheduled they didn't even check my availability. After the service was up I had my first issue in about a week. Here the tech unplugged and plugged in the box outside the house.

every thing was fixed and the service delivered after getting me upgraded must say im impressed this time that i actually am getting wat im paying for

Been dealing with same issue for month and half and cannot get it fixed. My internet keeps dropping numerous times a day for no reason. Have called customer service over 10 times (even called and asked for supervisor and was told "she" was on another line and would call me right back...hour & half later with no response, I called back and guy named Cory said he was the supervisor but he stated he could not help me with my issue) plus I've had 2 techs (which were all very nice) out here on 4 separate occasions and they said the problem was the main board but that another dept. would have to fix and they even lowered my upload speed to try to help...NOT!!!

Had Windstream for a couple years and at least 4 to 5 times a week our modem has to be MANUALLY reset and the internet drops off constantly. I recently discovered that Windstream is not defined as a high def carrier, they are a standard def carrier. They do not tell you this when you sign up. OR EVER and if there is a problem it's always on our end. Not their fault. It's the modem or the router or a buried cable. UNTRUE. Our bill is $200 on avg because we go over our data plan, but once the extra is paid it's supposed to be unlimited. I would calculate that the internet is off 60 hours a month but do we get reimbursed for that? NO. I intend to find another carrier, I HAVE HAD IT.

About a week ago we lost our landline. No dial tone, could not make or receive calls. After calling every few days to check on the status of my ticket, (I have a small business and need my landline due to my cell phone not having good connection) 2 Windstream vans pulled in my driveway late this afternoon. It literally took them 30 to 45 minutes to find the source of the issue, now I have my phone service back!!! The Windstream employees were great!!! Very nice and very efficient!! I am very satisfied with the service I received from Windstream!!!

A day after writing my review a tech was finally sent back to our home and did rectify our problem. As of this writing our phone and internet are both back up and working fine.

I have had Windstream for nearly a year. When I first signed up I had to go to war with them over being charged for a landline I didn't have nor wanted in my house. "JUST the internet" I said. They finally took off the phone end of the bill which made my monthly bill tax and all for just internet $61.91. This month I called to make as always my payment by phone and was told it went up $10.00 because of some credit had ended but I had 1 more credit that was to expire in September then my bill would jack up once again another $25.00 for a total of over $100.00. Theft by deception I say. I was not told that my bill was done on some promotional bases to begin with. If you can't openly sell your product as is by bill of sale then criminal charges should be filed on you with massive fines from the FCC. To whom I've also contacted over this.

Have been without internet for a week and this is not the first time. Every time a tech is to come out, there is a problem. Service was scheduled for today... could be ANY TIME so we gave 2 cell #'s to call prior to coming out. I left house at 8:45 am and got a call saying ticket had been closed @ 10:01 am. I assumed since they had not called me, they had called my husband. WRONG!!! When I got home, he said he had been out but got him at 9:45 am. He had not rec a call from Windstream during that time. I called customer service who said tech had left a note.

I've been with Windstream since they took over Alltel many years ago. My internet speed is unbelievably slow, slower than dial up most of the time. Windstream claims that I can only get 4 mbps, haven't seen 4 yet, my download speed is actually around .04 mbps. I'm within feet of the Kinetic Services they say is blazing fast, probably another lie. But they won't connect us, it's not like I live in the woods, we're off a main road 2 miles from town. But anyway after years of complaining to Windstream nothing yet, so if there's anyone out there who cares, please help. If there was another provider in my area I would leave these crooks. Warning. Stay away from Windstream if you can.

I ordered internet service from Windstream and it never has worked correctly. I called numerous times, pleaded my case, multiple emails and phone calls and NOTHING. I just filed an FCC compliant. Hopefully someone will listen. The most recent mail from them is an 11k bill for termination??? No credit for non-existent service, no reasonable person that will listen, and a whole bunch of reps that are hiding behind a policy. I was brought up to do the right thing. Windstream, when are you going to do the right thing?

To say Windstream’s service is reliable is like saying North Korea has power 24/7. It’s TERRIBLE! I should get a prorated refund for the amount of time I’m not getting service. If you have a choice of internet providers in your area, DO NOT choose Windstream. They should think about changing their name to Slipstream. It’s more fitting. Service just “slips” to off on a daily basis. I can’t wait to switch. Wait, I can’t wait till this company goes out of business.

Initially the tech called and said I could not get service even though there was service there in the past, after going round with the service department, they came out and fixed the problem the next day. Thank You Windstream, if there is any way they can get you going they will. Much appreciated.

Updated on 11/16/2018: Since January this year, I've had to put up with the needlessly complex and troublesome Windstream Webmail IMAP platform. An unsatisfactory substitute for the simple, straightforward PoP platform it replaced, Windstream Webmail continues to present problems on a daily basis. Some of these are admittedly minor, but they're a constant annoyance. Multiple login attempts are required frequently. After login, the mail folder list routinely doesn't appear unless the screen is refreshed.

We have been with Windstream for about 20 years and in the last 5 years their internet and phone service is horrible. We have called numerous times about our internet being out and static on the phone line so bad at times you could not hear the other person talk. Yes they would send out a tech but never fixed the problem correct. We might get internet for a few days and it would drop again. The static on the phone continues but they turned off our internet without even telling us and they said the box needed to be replaced at the pole and we were too far away from it even though we have had the internet for approximately 13 years. They told us they would no longer provide internet to our address. Why can't they fix their equipment to work properly? I would not recommend Windstream to anyone, they sure don't care about their customers.

We have been without service 4 days so far. My father is a cancer patient and recovering from multiple perforated colon surgeries. My primary mode of communication with my father's doctors, OT, PT, home health care etc...is via email. So when I have no internet it's serious. I have called several times and they said they have placed a medical escalation, as of yet, no service. This is the worst service I have ever had. We live in Branford, Florida. Any suggestions?

LaToya was able to get service scheduled the next day. The installer got the job done and we are up and running.

Been with Windstream for over 20 years, since upgrading my 2 Mbps internet to a whopping 4 Mbps, had nothing but problems. “Upgraded” over 6 months ago, seem to be calling weekly, past two service calls, wife sat home all day waiting - no show, but ticket was closed, issue not resolved. Same issue today, tech closed ticket and never showed. Only reason I’m still with the company, beck no other option, someone should shut this company down, very poorly ran.

We have been a customer for over 30 years and have had internet since Windstream has offered it. For the past few years our phone has static that you are unable to stay on a call for a long period of time. Our internet is so bad that it feels like we have dial up as we watch the circle spin, take minutes to load programs and only one device can be on the internet at a time. I have called numerous times and Windstream has sent technicians to the house to say they will work on it but believe it is due to where the transformer is. We have been told the transformer will be updated, still nothing. Month after month I pay on time a costly bill for bad service.

Was hesitant to order after reading the reviews regarding this company especially the local service in Elverson Pa. I cannot be more pleased, from the service rep to the installation professional, all was done perfectly. I highly recommend.

We moved to Blairsville, GA in June 2017. Set up phone service, internet service and TV with Windstream. Just found out we have NEVER had dial tone at our home. We used the land line for our security system only so now we know we have NEVER had monitoring on our security system EVER. Man how is that for confidence. We had a tech from Windstream come out and when he left he informed me we had dial tone but never stepped foot in our home. Went and purchased phone. Plugged in. Guess what - no line available. Call. Left messages. Finally got to talk to a person at Windstream. Now we have to wait from Monday till Thursday for someone to come out here AGAIN and take care of something we have been paying for for almost a year. How is that for a fantastic way to run a business?? Trying to find out if I have an alternative to Windstream in our area.

I had internet when it was dial up. Company did a upgrade to broadband in my area. I was .02 mile from where the broadband wiring was and lazy crew would not let me have good internet service. I pay for high dollar slow dial-up again. Also Windstream could not keep my phone service going because telephone box was underwater. Between slow dial-up internet and phone service that is way behind the times for both I went to cellular phone service. Also while bundled Dish Services they changed me for a DISH DVR that was equipment owned by Dish not me. I should not have been changed for that equipment!!!

We were promised "high speed" Internet. Once they were here to install, the technician informed us that in our neighborhood we can only get the slowest speed BUT they were working on getting a junction box and we would have the higher speed soon. He assured us what he was able to give us now would be plenty fast enough to stream Netflix and Hulu on the one device we have. It's been almost 2 months, countless calls with call center employees, 2 technicians, 4 modems and $200+ later and we still aren't able to use our wifi! It went from crappy service to what we have currently, which is NO service. This place is a waste of time & money. It's looks as though many others have made the same determination!

This company does not want to spend money to upgrade their service. They wait for other service providers to upgrade and then they piggyback. I have fiber within 1,500 hundred feet of my home yet they want to charge 10 thousand dollars to connect.

I've been with Windstream for my internet & phone system. The service has been getting worse and worse. Just recently I've lost my entire phone system and internet with them for 4 days! You can call the 1800 service line but they will just give you the runaround. They even claimed on the last day that they fixed all problems but my service was still out! I was losing business and costing thousands of dollars in operation alone! I was forced to reroute the numbers on my own by hiring a tech from another vendor. I am leaving Windstream and I advise others to do the same. This is not the first time and sure won't be the last. Every year this gets worse and worse. Run for the hills!

Been with Windstream for years now. They lie. You buy a bundle package for 64.99 a lifetime guarantee and you pay 115.00 a month or more. Takes two to three weeks to transfer service. A week if your phone is out. Their internet is a joke. We have a 100 megabits and running 43 but paying for a 100. Sure a bad company anymore.

For the last week we have had unreliable internet service. It will work for an hour then will for no reason go down. After calling in to have a tech be sent out to fix the issues we are having. The office was able to see that there is static buildup in the line. We schedule the tech for Monday. Before he comes out he looks at something and says that everything has been working for 12 hours, and cancels the appointment only to have the internet go down that very evening. I work out of town and now must fly out of town tomorrow and must leave my wife and five children to deal with this most frustrating problem.

I keep being told that Windstream services are not available in my neighborhood. Even though I see Windstream trucks and technicians in my neighborhood I kept being told that service was not available when I called the 800 number. One day I finally got through to someone who confirmed that cable internet is available. They scheduled an install and had me waiting on an install between 1 pm and 3 pm. When I called after 3 pm I was told that the tech updated the case by stating that service is not available in my neighborhood. I was put on hold and eventually they hung up on me. Please help me! I don’t have any other provider but Windstream besides satellite internet.

Slowest internet available which is only exacerbated by there being NO internet signal whatsoever more often than not. Our modem went out, according to the technician, so he replaced it without mention that from that moment on, we would be charged an additional monthly modem amount. Hmm, sounds like a ploy to me. Grant it, the new modem did give us internet access again for a week or so without interruption but no more and we had called in so many times that they know that we know the whole routine... This is the most ridiculous way to do business! Because we are located in some other place besides the city of Abilene we do not get to have reliable internet access. Customer service just says "Well, you could just buy your own modem and then there wouldn't be a charge", gee thanks.

I pay almost $200 a month for internet service that does not work the majority of the time. Even after resetting, service did not work. We are having to rely on our data plan from our cellphone service to be able to get online on our mobile devices. For almost $200 a month you would think you were paying for great service BUT that is NOT the case with WINDSTREAM internet service. I would NEVER recommend them to anyone!!!

Low speed, hang ups of browser, and constant disconnection of internet connection on desktop pc. Customer service never really resolves the problems.

Bills are way too high especially when some people are on fixed income and elderly people. At&t drops calls and Windstream a lot of stating on phones or internet is not what they tell you.

I used this company for 3 months. The phone service was great but the internet service didn't get used, due to the area I lived in... And to cancel it, they made it really hard to do so. And to get reimbursed, was a nightmare. I don't recommend this company.

Bundled with tv and phone. I would of switch but I feel all providers suck! Bundled deals are not very good. Current customers are not treated well.

I returned kinetic equipment with a label that Windstream provided. Windstream states never received equipment. I took the package to USPS as it was addressed to: SmartPost/Returns, Parcel RTN Service, 56950 as directed on the package, I can view the tracking history and the package was picked up by a third party (Returns Agent) from the post office. I called Windstream Customer Service and they stated I have to find out where the package is... but I didn’t set up the returns agent and have no way to track, plus since I did not create the return label (Windstream did) I do not have authority to get information... In the meantime I have a change of $212 on my credit report for non return of equipment. This is crazy... I talked to so many customer service reps and no one wants to help me!

LaToya is a God send. If not for her, I don't think anything would have gotten done, no joke.

I have never had any problem with company. They always been there to help in any way they can. I have my computer protection with them and every time I call for help someone is there.

Customer service is good and the installation crew was good. But only deliver less than half speed they promise. They try to blame your equipment, but I spent the money to have it checked and everything was good.

I work from home and have access only to 4.0 MBPS. My company ran a scan and speed was 1.37 - tech came up and advised we should get an upgrade to some equipment they could install - appointment was set and day before they were due got a call saying manager had canceled. If I had other options I would dump these folks in a heartbeat.

We’ve had service over 10 years and unfortunately it’s our only option for Internet service, which is ridiculous! A few years ago service improved, but was still not great and the last year it has been the worst ever! We lost Internet for over a month and we’re not prime area for a hurricane near Atlanta, GA. We constantly have to reset the modem and service is so incredibly slow, even though we pay extra for faster speed. I’ve never seen fast speed. It’s like we’re on Dial-up! We are not a super rural area, so I feel for those who are where the service is worse as I could not imagine worse.

Recently had a breakdown of internet, phone and credit card machine service for my business from Windstream. I left a review and instantly got a call. The service has been restored immediately along with calls from the company. Very satisfied with the prompt serve. Thank you.

We have experienced the same problems with our internet service that many of the other postings have described. We have had inconsistent and slow internet for the past 2 years and each service call has resulted in the problem getting worse to the point where our internet has been basically down for the past 4 months. Each phone call to Windstream is the same runaround, no supervisor/manager to talk to, no help from “the tier two specialist”, no fix from the 10 or so technicians that have replaced “the improper relay”, or the “incorrectly wired box”, or replacing the “bad outdated modem”.

Hands down the worst internet I have ever used in the last 15 years, especially at $80 a month. My internet constantly goes down on a daily basis, each time it goes down it cycles through 4 different IP addresses, and I am clearly having major connectivity issues. Most of the time I cannot even use it because it will not stay connected. I would say half of the time my DSL will go down and then connect back at half of the speed its supposed to be, then I will have to restart the modem a few times to get back to full speed. Called tech support a number of times, they tested the line from my house to the street and said everything checks out... Still having the same problems, so I replaced the modem and still having the same problems... The third time I contacted tech support, they gave me the runaround and said everything looks good on our end.

Tech support is terrible at best. Was offered a free upgrade from 12 Mbps to 25 Mbps. They set up appointment and five months later still zero upgrade and still terrible modem speed. Sometimes once a day we'll have to reset it with an ink pen just to get 5 Mbps. Please Windstream feel free to contact me.

Had internet installed yesterday 4-9-18. Called because speed was slow. They started a ticket. Said I could get a prorate for bad service. They closed the ticket in 15 min. No change speed. Slow. 10-16 Mbps. Won't stream video. So I called back. They refused to send a tech. They refused to open another ticket. Refused to let me talk to a supervisor. They suck.