Kinetic Reviews

In the last 2 month we have had multiple service requests. Whenever there is a thunderstorm our modem short circuits and is no longer usable. We stay on the phone for 30 - 45 mins going through the same restart your modem speech to ultimately be told a tech will be scheduled to come check it out. This is 4 to 7 days each time. They come and hand us a new modem. I'm getting ready to call again. 5 times in 2 months!!! Each time we tell them we homeschool our kids and depend on this for school. That does not make a difference in the time we get a tech to come out. It's the only service provider in the area unfortunately. There has not been any account credit either for all the lost days. So over it...

I pay for 14 or 16 mbps and only receive at the most 9. We have had this problem for years. Windstream is terrible but where I live it’s the only internet we can get. I understand why they are getting sued. I am contacting a attorney myself. All should do the same.

Internet is doing better right now. LaToya. Thank you! Not up to 25 yet but at least I’m in double digits.

We decided to give Windstream a chance after unsuccessfully negotiating with Xfinity to not double our rate. This has been probably the worst experience we've ever had with an internet provider install. First, the installer spent most of Friday doing the install, which wasted my wife's whole day. He left the house a mess and trash in the yard. Second, we come to find out we will have to use a bonded VDSL modem for $10+/mo to use the service (we asked the phone reps specifically while signing up and were told ANY DSL modem would work fine).

I’ve been a Windstream telephone customer for years. In fact, before Windstream was even “Windstream.” When the company offered DSL out in my rural area several years ago, of course I jumped on board. Speeds of 3mbps were promised, among other things. Long story short, Windstream is cheating its customers. They have oversold their product in our area a long time ago. This results in slower speeds for all of us, as well as numerous disconnects. Their tech, who has been our tech in the area for many years, comes out and does the best he can to fix the problem. However, the problem is always the same. Windstream has oversold their product, therefore they cannot provide a reliable product to their customers.

The service is off more than on and slower than dial up! The worst service ever! From the beginning we have to call every other week and sit on hold for 30 minutes to an hour. We have had service techs come out and it's the same thing over and over. Absolutely not worth the money they charge.

I have been a Windstream customer for 10 plus years. The line that provides service to our house was cut when our road was paved over a year ago. Three temporary lines later our service is almost unusable. I've placed multiple calls, sent emails and had a tech come out three times and still no service. We were told on 9/1 that within a week there was going to be a new line/pedestal placed to fix our service. Still nothing... I will go to daily complaint calls to customer service and emails. No credits given on my account for terrible service.

I’ve been a Windstream customer for years. Throughout this time my phone lines are frequently down, my internet is slow to say the least, I can’t watch Netflix or run more than one phone adequately. I’ve had repair calls too many to count. Usually, they don’t bother to even show up and close the ticket saying no one was home, which was a lie or a dog was out, also a lie. I open another ticket. Wait for days or weeks with the same outcome. We start all over again, after weeks of complaining, threatening to call the Better Business Bureau or Kentucky Consumer Association, someone finally show up, acts as if they fixed the problem, only to have no better quality once they’ve left resulting in another service call, more lies and more waiting and... my internet is still terrible. How is this even allowed to go on!

We have had Windstream service for many years since they are the only provider in our area. We have experienced poor phone and internet since the beginning. Our phone has a humming sound and if there is any background noise such as BREATHING it shuts off the sound coming from the caller. It is impossible to use unless there is complete silence on my end. The internet speed is hardly ever above .3 making it completely useless as well. We have complained countless times to no avail. We are told the lines are old. Well fix it! We pay for service that you don't provide! FIX IT!!!

I'm paying 100 a month for 1 gbps but I get 3.07 mps on a good day. That is 1/40th of the speed we pay for. All they do is say, "Sorry. We are working on improving our speeds in your area." But the more we say anything the worst our internet is getting worst. Please someone actually fix this issue instead of empty lies.

I have tried for a week to get service ran to our new house site that is under construction. My ticket was closed when the job was not done. This is obvious as the trench that we dug for the line is empty. I called customer service and was told that an email has been sent and they should have it resolved in 24-48 hours. They refused to give me a name and number to the person they emailed. So my construction is on hold until further notice because the trench is blocking the driveway! I've been with Windstream for 8 years. I dug the trench! Why is this so difficult???

I was able to get my issue resolved by using this forum. It is a shame that customer service ignores you for months and only when you resort to letting others know, do you get any attention.

Every week I must unplug modem and allow it to "clear" (whatever that is) as the speed to stream becomes so slow for Netflix or others that they basically shut down or constantly cycle on-off to allow "buffering" to catch up. Also, any problem that requires me to contact an agent online, doesn't get attended to as agents are never available. Emails are slow to answer as well, so service is not a priority at Windstream.

Was contacted by LaToya. She was able to finally resolve billing issue to our 100% satisfaction. I really appreciate her effort.

I was on the line for over an hour. First rep hung up on me and second person told me that he was going to send new modem in 5 days. Called in two weeks to find out they never sent the modem and have no record that I called. Called again today and it took one hour and I couldn't not understand the person I was talking with. The service is horrible and nobody seems to care.

Windstream might be a rather large company, but they are completely inept at customer service and have no ability to keep their internet functional. Example, my internet went down after a storm. I called several times to get the issue resolved (as in daily) and was lied to by the company as to when someone would come out to fix it. As in, lied to on several occasions spanning quite a bit of time. After clearing my schedule to try to accommodate the nonexistent technician, and missing several assignments (I’m an online student... classes that I take online in the evening after working during the day). I was finally told that it would be at least two weeks before they could even start to get someone out to even ‘look’ at my internet connection issue.

Windstream is one of the worst internet service providers available. The only reason my family has to use it is that they have a monopoly in the Dawsonville area. It is so terrible that I've heard nothing but hate about this horrible service. We pay for 25 mp/s down but we get about 1 mp/s if we are lucky. They rip you off and treat all their customers like garbage.

My DSL service has degraded considerably over the last year and a half. I pay for 3Mb down, but only get 1.6Mb down at most, and it dips as low as .3Mb. It varies wildly from second to second. It's not consistent enough to be reliable, and feels no better than dial-up when browsing the web. I've called tech support numerous times, and have been told there's nothing they can do. They say it shows that my speed is 3Mb down, and that's what it always displays on my modem's interface, but I never even get close to that. This used to not be the case, and the connection was faster and more importantly, consistent. Something changed in the last year and a half, and I can't even get them to come look or test anything out on my end. Support is worthless. If I lived in an area where I had another viable option, I'd drop them in a heartbeat.

I ordered residential internet service on July 11. 46 days later, nothing has been installed. They came to install on July 27 and figured out they did not have facilities. Of course, I told them at time of order that this was new construction, but they do not do anything proactive. An engineer laid out a cable route and said I may not get the 100 MBPS service I ordered, and he would call me back to give me a speed. No call yet.

A lightning storm shorted out our modem. We called customer service. On 8/19/2018 at 12:29, we called and spoke to a CSR that never gave a name. He said that someone would be out that day to fix, it was a lie. He sat the appointment for one week later. We called back the same day at 18:35, and spoke to another CSR whose name was Tristen. She said “We show the ticket to be set for Saturday (8/25/2018) at 7 pm.” She was going to set another appointment to resolve the issue sooner. She suggested that we could get our own VDSL2 modem which “shouldn’t be hard to find”, and said that she would “open a ticket to send a modem, which should be there no later than Wednesday” (8/22/2018), this was also a lie.

I have been a Windstream customer for 30 yrs, and overall I think they provide good value for the price. My problem in that my internet connection drops out, sometimes several times a day and I must restart my modem. I have two modems and it's the same with both. When I called to have someone check the line to my house, the lady just said that it was my modem and would not send a repairman. While buying gas one day, close to my home, I noticed that I could not use my card at the pump, when I went inside to pay, they told me that their internet connection was lost and that they had the same problem that I was having, needing to reset their connection several times daily. They are changing providers, I sure hope that I don't have to as well. I feel like I can't get service because I don't pay monthly rent for my modem. The lady told me that "these Modems are only good for about a year!!" I just find that Really hard to believe!!

I signed up with Windstream as they are the only player in my area (Except for satellite service). I have been with Wind SCREAM for little over two years, and 5 modems later It is still a P.O.S. This last time I was down a week waiting for the "Overnight" modem that they sent to me that took 5 days to get here. I called them to adjust my billing and they took $25 off then told me that they were fixing to add $9.95 to everyone's bill per month for repairs! They have a captive audience here, they know it, and don't care.

My internet was hit by a lightning storm. Called customer support. She said new box would be here in 3 days. Never came. Called back. They said it Was never ordered. Windstream again said it would be here in 5 days. Waited 5 days. Never came. Called back Windstream again. Said NOBODY ordered my new box. At some point a company needs to hold their employees responsible for mistakes. I have had nothing but problems like this for over 15-20 years and feel like if I had an option I would find another source of internet service.

Scheduled my internet upgrade for this morning. They call and tell me it will be between 11 am - 3 pm... what part of "I close at 2 pm don't you understand?" Call and get NO help at all. Reschedule is week later! Ridiculous!

Hi. I have had Windstream for about 6 months and it is horrible. Internet is constantly dropping. The last month alone my internet has been off for a total of 14 days and their earliest convenience is not convenient with me. I rely on my wifi because I don't have cable or satellite tv yet. They are a joke and I'm considering dropping them if I can find another provider in my location.

I've been a customer since before 1985. Over the last 9 months, I've had internet dropped. I've contacted Windstream customer service, after being disconnected 4 times I gave support tech my phone number in case I was disconnected a 5th time. Though we had the problem solved, Not, I have to go to the end of the driveway over 200 yards to connect to Facebook. I run a business and need reliable internet. Lately, I've watched ice melt faster than my internet connects. I have the F@st 1704 Sagecom Router.

I called customer service with Windstream to cancel my Internet because I went with fiber optic through my power company. They said I had to pay for the Internet for the rest of the month even though I’m not going to have it. I don’t think that’s right. If you cancel the Internet and they turn it off why should you pay for it for the next few weeks. They should give you a credit on your bill. When I started saying that Was wrong A guy named Josh just hung up on me 8/16/2018 5:43 PM. I went through the same thing with my sister. She couldn’t pay her bill because my mother passed away and they turned it off and then they kept charging her for the next few months for putting it on hold. How can you charge someone for service that they do not have. That stealing in my book.

For the second time in the last month my internet has dropped one of the two lines. Called customer service and was told service date of August 22nd which is crazy when this is the same problem for the second time in the last month. Told them wanted to speak with supervisor and they sent email to my local branch manager. Was told they would get back and that was two days ago. Needless to say haven’t get a call yet. Got to love their customer service.

We needed to move, so we called Windstream to check if any late fees or early terminations fees were in place for our business account. Sherita at Windstream informed me that there was a late fee on our active account but no early termination fee. She informed me the cancellation process will take 2 months so we would have to pay for 2 months whether or not we used the services. I called and talked to her and another associate in 3 different occasions asking for waiver of the late fee and also confirming that there was NO early termination fees on our account. They eventually waived our late fee and all I had to do is pay for 2 additional months until the cancellation of this business account takes effect. We paid for the 2 months which totaled more than $900 dollars to close our business account.

A week ago, I ordered service. The appointment was for 5 days laters. I received a confirmation email that they would be at my house somewhere in between 8am and 7pm. No one ever showed up, no phone call, no email. I speak with them this morning and they are ‘sorry’ (no one called). They said someone was there, but needed additional equipment to set it up. They are ‘sorry’ (that the technician didn’t respect my time enough to knock on the door to let someone know that they were there and couldn’t do the install). They are ‘sorry’ they cannot give me any type of date of when they can install. They are ‘sorry’ that they are now costing me money. So ‘sorry’ that a supervisor (Joshua @ Ext **) actually said – “What is it that you want me to do?”

I cannot explain how horrid this service is, Windstream is the only service in my area and I am supposed to be getting 75 Mbps and I can't even get 20 Mbps. I just called in once again like I have to do normally once a week and what do you know Windstream themselves cannot even access their own system. I have had Windstream for over 10 years and should have paid in total for 10 months because that is how much my internet has worked. The reps constantly lie along with the supervisors (which I have caught them blatantly lying).

5kps-1.6 MB. I have been on the phone countless times in which they reboot the broadband only to come as close as 2.5 MB that only lasts for a few weeks. Service techs have come out approx 10xs to change everything outside and inside the house. Plus change the Modems 3xs. Still the same problem. Was told more than once that their control box is too far but they will not set up a new one. Next road over is getting 16 MB. Why don’t they care about their customers? Especially 20 year customers. The whole neighborhood is disgusted with this company. Two days ago a storm killed the Internet. Three phone calls and two days later... Nothing has been done. The Bottom Line is all that matters. Disgusted!

We have been a Windstream customer since they bought out Alltel. 10 years ago we had Windstream internet and it was not reliable. So we switched to cable internet. We kept the Windstream phone line which we have had since 1995. Windstream has been sending mailers and saying they have fast internet now and we should sign up for it. We resisted and kept the phone line but didn't switch to their internet because of the prior bad experience. Recently, the cable company went up on their internet service price; so I started looking for alternates. Windstream came up in the Google search. I figured that in 10 years they might have gotten their act together. So I placed the order online and had to give my SSN number for a credit check. The credit was approved and they gave me an install date.

Company did provide a resolution, but only after MANY calls and complaints (including this board and the BBB also).

I have been a customer with Windstream for about 18 months now and I have to say it is and has been the worst experience from the very first day. Unfortunately, they are the only provider in my area so I am stuck with them. The service that I pay $80 a month for is only worth about 1/3 of that because that is the amount of time that it actually works. I work from home 2 days a week and it is incredibly difficult when the service constantly goes in and out all day long. Every day I have to reset my alarm system because the internet connection is lost several times a day. It is difficult to watch television since the internet goes in and out. Seriously!!! How hard is it to provide a service that you are paying for. I would NEVER recommend Windstream to anyone looking to use their service.

I placed an order on July 20th for service, I only wanted WI-FI mind you. The tech came but left without completing the job and gave no details as to why or when he'd return. After waiting 2 weeks and no return call, I finally called to see what was going on. They gave me a date for 2 weeks later but after several calls, I had it moved up to August 8th. I confirmed the appointment the day before and was set to receive service between 10 and 2. At 2 o'clock I called and was told the tech reported being at the control center at 1 o'clock and should be there shortly. I called back at 4 o'clock and was told he reported getting modems at 2:09 and should be there shortly. I called again at about 530 and the rep said the tech was not answering his phone but someone would be calling me by 630...

We have had Windstream internet for app-6 years and we are requesting upgrade so we can have internet that works appropriately and we were told we do not qualify for faster internet that we are grandfathered in and that they are letting us have internet as a courtesy - excuse me. We pay big bucks for the internet and telephone service!!! They also said they are not accepting new customers and I said, "You are lying," that my son had new service put in last Friday August 3rd and has a dual brand router and has very FAST internet. I requested a FASTER router and was told we can not have one - that it would not work.

I am paying for 1 gig and I am receiving 90 mbs. They try to blame my router. Then every other router is broken too? They just came Thursday and today at midnight when almost anybody is in it, I get this very low speed. I think that I will not pay until they fix it. I will not pay for what I do not receive.

I was with Windstream for more than ten years for my phone service. In recent years, their service is getting worse and worse, my bill is getting bigger and bigger. One of my main phone lines stopped working, I called them more than 6 times, they could not fix it. So I decided to switch phone company, but my request were rejected by them 5 times, they simply refused to release my phone No. to the new carrier, I have to keep calling them, it took more than a month to make the transfer happen. It was a true nightmare!!!

I thought I had a way out of my frustrating 20 year relationship with Windstream until the Xfinity service guy told me I lived too far off the road to get their service. Now my wife and I, who are both teachers, have to struggle thru snail-paced internet speeds while we try to do research for school. The only option is to wait until late at night to achieve a speed anywhere close to acceptable for web browsing. This wouldn't be so terrible if I could watch something interesting on Netflix while I work but lo and behold, streaming constantly stalls. I guess there is no incentive to improve services when you have a stranglehold on the market. Oh yeah, I forgot, I was told by Windstream the only way we could expect anywhere close to advertised internet speed on our devices was to be plugged directly into the modem. Clever way to bring the family closer together, I guess.

I want to thank LaToya for excellent customer service in resolving my issue with Windstream, you have exemplified true customer care and Windstream is fortunate to have you as a part of their resolution team. Thank you again LaToya.

I work from home as a Customer Service Agent for a Reservation Company and depend on my Windstream service for my job. I have had so many problems with the services I get from Windstream that I am angry now. At first the line I use for my job goes down many times a month. In the last week it has gone down three times and in the last month I have lost three days of work because of this at $65.00 per day.

I signed up for "price-for-life" internet years ago, when "high speed" internet was first available in our rural area. Service has continued to deteriorate over the years, and I am paying for WAY more than the value I'm getting. When it rains, service is barely usable to exchange email, much less surf the web or stream. How is that even possible for a DSL line? Oh, because their infrastructure is so terrible. Good thing they received so many Federal Grants to upgrade their lines - except they haven't. What have they done with the money?

Worst company to deal with when it comes to internet. On the phone with them over 45 minutes. The first person told me it would take 2 days to troubleshoot. Why. My internet just went down. I told her that was unacceptable and I wanted to talk to someone who could help me now. Their tech support is worthless!!! She transferred me to the phone department. Then I had to wait for another rep who still wouldn't do anything to help me. So now I have no internet and no TV (firestick) for 2 days. I have been with Windstream for about 15 years. I am looking to switch now.

Windstream seems to think that an acceptable timeframe to resolve internet issues is measured in weeks. My DSL went down with noise on the line prior to June 29 & after calling for 3 days, the earliest they could send a tech would be over a week since I was not a priority due to not being a business account. Since they are the only option available for internet in my area, I canceled the residential service & ordered a business line. It was activated & has the same issue, I called tech support and it will still be over a week before they will address the issue. Worst service that I've ever experienced by far!!!

We have been Windstream customers for approximately 4 months now. Service was adequate until a storm knocked out our router 3 weeks ago (June 28th). Power was still off until late on that Friday, so when the power came back on and the router did not we called Windstream on June 30th. The Customer Service rep we spoke with seemed very helpful at the time and told us our new router would be delivered on July 3rd. July 3rd came and went, no router. So we call Windstream again. We are told they have no record of a router being ordered and will dispatch a new order to expect it in 3-5 days. After 3 days and no router being delivered AGAIN. They assured us it was on its way. Two more days pass with no router. We call again and are told it doesn't look like they shipped the correct router anyways and it was dispatched to the incorrect address (it was sent to a prior billing address).

I’ve given Windstream one star only because it’s impossible to give zero stars. We’ve been using Windstream for 10 years or so and the internet service is extremely shoddy. We’ve paid out bill on time every month, yet most months we don’t have a full month of uninterrupted service. It’s impossible to get any kind of progress attempting to talk to their customer service reps. We’ve had multiple modems, as a matter of fact they replaced one just a couple of weeks ago AFTER we were without service for several days. Better yet, the internet is down AGAIN, with no idea when a tech will be sent out to fix the issue.

Windstream is a total nightmare. They are an absolute joke. I have never had a worse experience with a service company in my life. We bought our house this past winter and from December-June we had the exact same issue with the internet cutting out in rain. I tried being nice, I tried being rude, I tried everything to get these people to just fix the service I paid them on time for every month. Most of the customer service employees (and believe me I talked to enough to gauge the pool) seemed like they had no idea what I was talking about. It was like it was everyone’s first day. My calls were full of “Um... Um... Um...let me put you in a brief hold...”

After speaking with LaToya, we were able to reach a resolution. Thanks LaToya.

I have been a Windstream customer for about a month now. For the initial install they put my order on hold due to needing equipment. The issue is I took a vacation day for the appointment and was never told. When they rescheduled they didn't even check my availability. After the service was up I had my first issue in about a week. Here the tech unplugged and plugged in the box outside the house.

every thing was fixed and the service delivered after getting me upgraded must say im impressed this time that i actually am getting wat im paying for

Been dealing with same issue for month and half and cannot get it fixed. My internet keeps dropping numerous times a day for no reason. Have called customer service over 10 times (even called and asked for supervisor and was told "she" was on another line and would call me right back...hour & half later with no response, I called back and guy named Cory said he was the supervisor but he stated he could not help me with my issue) plus I've had 2 techs (which were all very nice) out here on 4 separate occasions and they said the problem was the main board but that another dept. would have to fix and they even lowered my upload speed to try to help...NOT!!!

Had Windstream for a couple years and at least 4 to 5 times a week our modem has to be MANUALLY reset and the internet drops off constantly. I recently discovered that Windstream is not defined as a high def carrier, they are a standard def carrier. They do not tell you this when you sign up. OR EVER and if there is a problem it's always on our end. Not their fault. It's the modem or the router or a buried cable. UNTRUE. Our bill is $200 on avg because we go over our data plan, but once the extra is paid it's supposed to be unlimited. I would calculate that the internet is off 60 hours a month but do we get reimbursed for that? NO. I intend to find another carrier, I HAVE HAD IT.

About a week ago we lost our landline. No dial tone, could not make or receive calls. After calling every few days to check on the status of my ticket, (I have a small business and need my landline due to my cell phone not having good connection) 2 Windstream vans pulled in my driveway late this afternoon. It literally took them 30 to 45 minutes to find the source of the issue, now I have my phone service back!!! The Windstream employees were great!!! Very nice and very efficient!! I am very satisfied with the service I received from Windstream!!!

A day after writing my review a tech was finally sent back to our home and did rectify our problem. As of this writing our phone and internet are both back up and working fine.

I have had Windstream for nearly a year. When I first signed up I had to go to war with them over being charged for a landline I didn't have nor wanted in my house. "JUST the internet" I said. They finally took off the phone end of the bill which made my monthly bill tax and all for just internet $61.91. This month I called to make as always my payment by phone and was told it went up $10.00 because of some credit had ended but I had 1 more credit that was to expire in September then my bill would jack up once again another $25.00 for a total of over $100.00. Theft by deception I say. I was not told that my bill was done on some promotional bases to begin with. If you can't openly sell your product as is by bill of sale then criminal charges should be filed on you with massive fines from the FCC. To whom I've also contacted over this.

Have been without internet for a week and this is not the first time. Every time a tech is to come out, there is a problem. Service was scheduled for today... could be ANY TIME so we gave 2 cell #'s to call prior to coming out. I left house at 8:45 am and got a call saying ticket had been closed @ 10:01 am. I assumed since they had not called me, they had called my husband. WRONG!!! When I got home, he said he had been out but got him at 9:45 am. He had not rec a call from Windstream during that time. I called customer service who said tech had left a note.

I've been with Windstream since they took over Alltel many years ago. My internet speed is unbelievably slow, slower than dial up most of the time. Windstream claims that I can only get 4 mbps, haven't seen 4 yet, my download speed is actually around .04 mbps. I'm within feet of the Kinetic Services they say is blazing fast, probably another lie. But they won't connect us, it's not like I live in the woods, we're off a main road 2 miles from town. But anyway after years of complaining to Windstream nothing yet, so if there's anyone out there who cares, please help. If there was another provider in my area I would leave these crooks. Warning. Stay away from Windstream if you can.

I ordered internet service from Windstream and it never has worked correctly. I called numerous times, pleaded my case, multiple emails and phone calls and NOTHING. I just filed an FCC compliant. Hopefully someone will listen. The most recent mail from them is an 11k bill for termination??? No credit for non-existent service, no reasonable person that will listen, and a whole bunch of reps that are hiding behind a policy. I was brought up to do the right thing. Windstream, when are you going to do the right thing?

To say Windstream’s service is reliable is like saying North Korea has power 24/7. It’s TERRIBLE! I should get a prorated refund for the amount of time I’m not getting service. If you have a choice of internet providers in your area, DO NOT choose Windstream. They should think about changing their name to Slipstream. It’s more fitting. Service just “slips” to off on a daily basis. I can’t wait to switch. Wait, I can’t wait till this company goes out of business.

Initially the tech called and said I could not get service even though there was service there in the past, after going round with the service department, they came out and fixed the problem the next day. Thank You Windstream, if there is any way they can get you going they will. Much appreciated.

Updated on 11/16/2018: Since January this year, I've had to put up with the needlessly complex and troublesome Windstream Webmail IMAP platform. An unsatisfactory substitute for the simple, straightforward PoP platform it replaced, Windstream Webmail continues to present problems on a daily basis. Some of these are admittedly minor, but they're a constant annoyance. Multiple login attempts are required frequently. After login, the mail folder list routinely doesn't appear unless the screen is refreshed.

We have been with Windstream for about 20 years and in the last 5 years their internet and phone service is horrible. We have called numerous times about our internet being out and static on the phone line so bad at times you could not hear the other person talk. Yes they would send out a tech but never fixed the problem correct. We might get internet for a few days and it would drop again. The static on the phone continues but they turned off our internet without even telling us and they said the box needed to be replaced at the pole and we were too far away from it even though we have had the internet for approximately 13 years. They told us they would no longer provide internet to our address. Why can't they fix their equipment to work properly? I would not recommend Windstream to anyone, they sure don't care about their customers.

We have been without service 4 days so far. My father is a cancer patient and recovering from multiple perforated colon surgeries. My primary mode of communication with my father's doctors, OT, PT, home health care etc...is via email. So when I have no internet it's serious. I have called several times and they said they have placed a medical escalation, as of yet, no service. This is the worst service I have ever had. We live in Branford, Florida. Any suggestions?

LaToya was able to get service scheduled the next day. The installer got the job done and we are up and running.

Been with Windstream for over 20 years, since upgrading my 2 Mbps internet to a whopping 4 Mbps, had nothing but problems. “Upgraded” over 6 months ago, seem to be calling weekly, past two service calls, wife sat home all day waiting - no show, but ticket was closed, issue not resolved. Same issue today, tech closed ticket and never showed. Only reason I’m still with the company, beck no other option, someone should shut this company down, very poorly ran.

We have been a customer for over 30 years and have had internet since Windstream has offered it. For the past few years our phone has static that you are unable to stay on a call for a long period of time. Our internet is so bad that it feels like we have dial up as we watch the circle spin, take minutes to load programs and only one device can be on the internet at a time. I have called numerous times and Windstream has sent technicians to the house to say they will work on it but believe it is due to where the transformer is. We have been told the transformer will be updated, still nothing. Month after month I pay on time a costly bill for bad service.

Was hesitant to order after reading the reviews regarding this company especially the local service in Elverson Pa. I cannot be more pleased, from the service rep to the installation professional, all was done perfectly. I highly recommend.

We moved to Blairsville, GA in June 2017. Set up phone service, internet service and TV with Windstream. Just found out we have NEVER had dial tone at our home. We used the land line for our security system only so now we know we have NEVER had monitoring on our security system EVER. Man how is that for confidence. We had a tech from Windstream come out and when he left he informed me we had dial tone but never stepped foot in our home. Went and purchased phone. Plugged in. Guess what - no line available. Call. Left messages. Finally got to talk to a person at Windstream. Now we have to wait from Monday till Thursday for someone to come out here AGAIN and take care of something we have been paying for for almost a year. How is that for a fantastic way to run a business?? Trying to find out if I have an alternative to Windstream in our area.

I had internet when it was dial up. Company did a upgrade to broadband in my area. I was .02 mile from where the broadband wiring was and lazy crew would not let me have good internet service. I pay for high dollar slow dial-up again. Also Windstream could not keep my phone service going because telephone box was underwater. Between slow dial-up internet and phone service that is way behind the times for both I went to cellular phone service. Also while bundled Dish Services they changed me for a DISH DVR that was equipment owned by Dish not me. I should not have been changed for that equipment!!!

We were promised "high speed" Internet. Once they were here to install, the technician informed us that in our neighborhood we can only get the slowest speed BUT they were working on getting a junction box and we would have the higher speed soon. He assured us what he was able to give us now would be plenty fast enough to stream Netflix and Hulu on the one device we have. It's been almost 2 months, countless calls with call center employees, 2 technicians, 4 modems and $200+ later and we still aren't able to use our wifi! It went from crappy service to what we have currently, which is NO service. This place is a waste of time & money. It's looks as though many others have made the same determination!

This company does not want to spend money to upgrade their service. They wait for other service providers to upgrade and then they piggyback. I have fiber within 1,500 hundred feet of my home yet they want to charge 10 thousand dollars to connect.

I've been with Windstream for my internet & phone system. The service has been getting worse and worse. Just recently I've lost my entire phone system and internet with them for 4 days! You can call the 1800 service line but they will just give you the runaround. They even claimed on the last day that they fixed all problems but my service was still out! I was losing business and costing thousands of dollars in operation alone! I was forced to reroute the numbers on my own by hiring a tech from another vendor. I am leaving Windstream and I advise others to do the same. This is not the first time and sure won't be the last. Every year this gets worse and worse. Run for the hills!

Been with Windstream for years now. They lie. You buy a bundle package for 64.99 a lifetime guarantee and you pay 115.00 a month or more. Takes two to three weeks to transfer service. A week if your phone is out. Their internet is a joke. We have a 100 megabits and running 43 but paying for a 100. Sure a bad company anymore.

For the last week we have had unreliable internet service. It will work for an hour then will for no reason go down. After calling in to have a tech be sent out to fix the issues we are having. The office was able to see that there is static buildup in the line. We schedule the tech for Monday. Before he comes out he looks at something and says that everything has been working for 12 hours, and cancels the appointment only to have the internet go down that very evening. I work out of town and now must fly out of town tomorrow and must leave my wife and five children to deal with this most frustrating problem.

I keep being told that Windstream services are not available in my neighborhood. Even though I see Windstream trucks and technicians in my neighborhood I kept being told that service was not available when I called the 800 number. One day I finally got through to someone who confirmed that cable internet is available. They scheduled an install and had me waiting on an install between 1 pm and 3 pm. When I called after 3 pm I was told that the tech updated the case by stating that service is not available in my neighborhood. I was put on hold and eventually they hung up on me. Please help me! I don’t have any other provider but Windstream besides satellite internet.

Slowest internet available which is only exacerbated by there being NO internet signal whatsoever more often than not. Our modem went out, according to the technician, so he replaced it without mention that from that moment on, we would be charged an additional monthly modem amount. Hmm, sounds like a ploy to me. Grant it, the new modem did give us internet access again for a week or so without interruption but no more and we had called in so many times that they know that we know the whole routine... This is the most ridiculous way to do business! Because we are located in some other place besides the city of Abilene we do not get to have reliable internet access. Customer service just says "Well, you could just buy your own modem and then there wouldn't be a charge", gee thanks.

I pay almost $200 a month for internet service that does not work the majority of the time. Even after resetting, service did not work. We are having to rely on our data plan from our cellphone service to be able to get online on our mobile devices. For almost $200 a month you would think you were paying for great service BUT that is NOT the case with WINDSTREAM internet service. I would NEVER recommend them to anyone!!!

Low speed, hang ups of browser, and constant disconnection of internet connection on desktop pc. Customer service never really resolves the problems.

Bills are way too high especially when some people are on fixed income and elderly people. At&t drops calls and Windstream a lot of stating on phones or internet is not what they tell you.

I used this company for 3 months. The phone service was great but the internet service didn't get used, due to the area I lived in... And to cancel it, they made it really hard to do so. And to get reimbursed, was a nightmare. I don't recommend this company.

Bundled with tv and phone. I would of switch but I feel all providers suck! Bundled deals are not very good. Current customers are not treated well.

I returned kinetic equipment with a label that Windstream provided. Windstream states never received equipment. I took the package to USPS as it was addressed to: SmartPost/Returns, Parcel RTN Service, 56950 as directed on the package, I can view the tracking history and the package was picked up by a third party (Returns Agent) from the post office. I called Windstream Customer Service and they stated I have to find out where the package is... but I didn’t set up the returns agent and have no way to track, plus since I did not create the return label (Windstream did) I do not have authority to get information... In the meantime I have a change of $212 on my credit report for non return of equipment. This is crazy... I talked to so many customer service reps and no one wants to help me!

LaToya is a God send. If not for her, I don't think anything would have gotten done, no joke.

I have never had any problem with company. They always been there to help in any way they can. I have my computer protection with them and every time I call for help someone is there.

Customer service is good and the installation crew was good. But only deliver less than half speed they promise. They try to blame your equipment, but I spent the money to have it checked and everything was good.

I work from home and have access only to 4.0 MBPS. My company ran a scan and speed was 1.37 - tech came up and advised we should get an upgrade to some equipment they could install - appointment was set and day before they were due got a call saying manager had canceled. If I had other options I would dump these folks in a heartbeat.

We’ve had service over 10 years and unfortunately it’s our only option for Internet service, which is ridiculous! A few years ago service improved, but was still not great and the last year it has been the worst ever! We lost Internet for over a month and we’re not prime area for a hurricane near Atlanta, GA. We constantly have to reset the modem and service is so incredibly slow, even though we pay extra for faster speed. I’ve never seen fast speed. It’s like we’re on Dial-up! We are not a super rural area, so I feel for those who are where the service is worse as I could not imagine worse.

Recently had a breakdown of internet, phone and credit card machine service for my business from Windstream. I left a review and instantly got a call. The service has been restored immediately along with calls from the company. Very satisfied with the prompt serve. Thank you.

We have experienced the same problems with our internet service that many of the other postings have described. We have had inconsistent and slow internet for the past 2 years and each service call has resulted in the problem getting worse to the point where our internet has been basically down for the past 4 months. Each phone call to Windstream is the same runaround, no supervisor/manager to talk to, no help from “the tier two specialist”, no fix from the 10 or so technicians that have replaced “the improper relay”, or the “incorrectly wired box”, or replacing the “bad outdated modem”.

Hands down the worst internet I have ever used in the last 15 years, especially at $80 a month. My internet constantly goes down on a daily basis, each time it goes down it cycles through 4 different IP addresses, and I am clearly having major connectivity issues. Most of the time I cannot even use it because it will not stay connected. I would say half of the time my DSL will go down and then connect back at half of the speed its supposed to be, then I will have to restart the modem a few times to get back to full speed. Called tech support a number of times, they tested the line from my house to the street and said everything checks out... Still having the same problems, so I replaced the modem and still having the same problems... The third time I contacted tech support, they gave me the runaround and said everything looks good on our end.

Tech support is terrible at best. Was offered a free upgrade from 12 Mbps to 25 Mbps. They set up appointment and five months later still zero upgrade and still terrible modem speed. Sometimes once a day we'll have to reset it with an ink pen just to get 5 Mbps. Please Windstream feel free to contact me.

Had internet installed yesterday 4-9-18. Called because speed was slow. They started a ticket. Said I could get a prorate for bad service. They closed the ticket in 15 min. No change speed. Slow. 10-16 Mbps. Won't stream video. So I called back. They refused to send a tech. They refused to open another ticket. Refused to let me talk to a supervisor. They suck.

I don't know who's worse the people in customer service or the people in the field. The people in customer service just give you company nonsense. It's customer policy to lie and tell you your internet be restored in 8 hours and every 8 hours it's 8 hours for 4 days straight. They tell you they'll give you credit then tell you have to call back when the service is restored in order to get credit for the days without internet service. The clowns should stick to servicing ** Arkansas and get the hell out of Pennsylvania. My cable internet never goes out and I don't have to reboot my modem every day when it locks up.

Constantly lose phone signal and so I had that disconnected and now my internet does the same thing. Technicians come out to do the same repair to my phone line for every 3 years for the past 20 years I have had service. It takes them 4 hours to do the repair to replace a simple relay. The customer service people will not give you a manager when you ask for one. They talk over you and it is the worst service ever. I used to do customer service training for years and if these people treated customers like I was treated, they would have been fired. Stay away from this company.

My Windstream internet constantly drops off and requires me to "disconnect" and "connect" to re-establish my feed. I got a different modem from them, but the problem persists. The price has nearly doubled since my promotional period elapsed and I couldn't be more disappointed with the inconsistent product they've provided. They get one more star than Comcast.

How has the FCC not shutdown this corrupt scam of a company. Oh yeah because the FCC is a corrupt cesspool as well. The CEO of Windstream should be on America’s most wanted. I live in rural Kentucky and have been with Windstream over a decade now. Why? Because they’re the only ** option, they have the FCC rights to my area and bogart all other DSL/Cable/Satellite options except Hughes Net. I thought about switching to that satellite internet provider but I play games online and satellite internet has terrible ping rate and I hate lag. I pay over $100 a month for my phone and DSL which is 1.5 mbps but then I upgraded to the fastest available in my area which is still just 4 mbps, for an extra $15 a month. And ever since upgrading last Summer I’ve had nothing but constant problems. I’ve been through 8 modems since upgrading, they burn out due to faulty wiring at the Windstream connection center up the road.

No internet for days. Call tech support, on hold before you even get to speak to anyone. They walk you through everything you have already tried, unplug and plug. Put you on hold. “Tech will be at your house by 7 PM tomorrow.” Tech never shows. Repeat.

I have been a Windstream customer for about a year. And there has been nothing but problems. The first time they had to rewire it, second time the phone number associated with my internet was nowhere in the system and now today there is no IP address found for our internet service. Why? I’m getting very aggravated with all this. I live in a area that doesn’t have good cell service so I use my internet as a way to contact people thru WiFi calling and I can’t even do that.

Over the past several months our internet, provided by Windstream, has been out several times. Technicians have been to the house several times and recently changed the modem. I was told this would fix the issue "for good". Still having dropped service. Last night I called customer service and was told firmware not UTD. They were unable to update. Was told a technician would be able to come today and when I called this morning to see if they could give an estimate of arrival time, was told scheduled for tomorrow. Also said technician would not need to come inside if we were not home. When talking to the rep last night I told her last technician had said there was a wiring problem and he/she would need to drill holes in the wall to install another line?? How can they do that without coming inside? Also there was no record of the last visit on file (or so I was told).

We had Windstream DSL service and it worked fine but the bandwidth was too small for uninterrupted viewing of streaming movies from Netflix and Amazon Prime. So when they offered Kinetic TV and hi-speed internet in our area, we signed up. The experience has been terrible. If Kinetic and Windstream hi-speed internet service was an automobile, I could invoke the Lemon Law. Neither has worked well since installation. Numerous service technicians made small changes; routers and set-top-boxes were replaced. Nothing solved the problem.

We built another home on the same property of the home which we have online and phone service now. We signed up for the same Windstream Internet at the new house in Dec. 2017, they gave us a date for installation, I took a day off work, no one showed up, we call back, they give us another date, I took another day off without pay, no one showed up. I called back, they said it was because the house didn't have its own address, so I called 911 administrator for new address. It took a week for that, so I call Windstream with the new address, it's now Jan 20th 2018, they give me another date, the date for installation was Jan. 30th, I took yet another day off. The man shows up. Says he has to order a part and takes 3-4 weeks to get it, so I patiently wait for 6 more weeks, still no call.

I was trying to get internet service from Windstream, I had called on Sunday March 10th to set up services. I was told I would get an email within 1-2 business days. Well by the 14th I still have not received anything. When I called I was told my installation was held up due to a credit report. They wanted bank information, mortgage information, credit card information, past addresses. Even after I had verified my previous address. Then they wanted me to fax my ID and social security card to some random number. I told him I will be more than happy to show the technician my driver's license but I am not going to fax over to some number. The guy told me that without doing so I am unable to get services. Bad business if you ask me. I had Windstream and other services before and never had to go through these hoops.

Windstream’s shoddy work, the cable crew came out to my neighborhood and threw cables across my front yard and across my drive. My neighbor wanted the cable service. Why didn’t they stretch it across their yard? It laid there for 2-3 weeks with no rhyme or reason. This is the sloppiest looking mess I have ever seen in a 500,000-1 million dollar house neighborhood. I will email photos of this mess to anyone that needs them.

I have had Windstream Internet for a lil over a year now. I'm paying for high speed internet and I supposed to get 10 mbps such is not high speed. Fact of the matter is I'm only getting 5 mbps. The tech told me I'm only running on one pin when I should be running on 2. So I called for the past 6 months to get someone out to fix the issue. Such was a battle in itself with customer service which is just as crappy as their internet. Needless to say NO ONE ever came out to fix it. The tech called and said he couldn't make it and they would put a ticket out to fix this but never did. So I call back about a week later. 3 months have went by and still no one out to fix the problem.

100 Mbps service is a joke, they have now dropped ANY mention of. Upstream speeds from their website, so stay away from their Kinetic plans. We switched over from DSL to cable internet 6 months ago, and it has been nothing but trouble. Technicians have been out 6 times and no resolution. The outages are intermittent, so each time a tech comes they find no trouble in the line and closes my ticket. Customer service seems to have no ability to pull the Event logs from my router, which clearly indicate network timeout issues.

We have been with Windstream for 7 years now and it has been a rocky relationship. It took over a year from subscribing to get the speeds we were paying for. After that things have gone fairly well. And the beginning of the year they went to a bonded system and offered me a free upgrade which doubled my speed. I decided to try it and when it was working it did double my speed.

I have been a customer since they were Cavalier and being bought out from Windstream and Talk America-they are awful... Phone lines out practically monthly - for several days, to weeks. On hold forever and customer service disconnects your call. RIDICULOUS SERVICE.

I feel like I am just being ripped off. Windstream is the only internet provider in this area and it drops every night at 6 pm. We have been paying for service every month. But we have only been able to access the internet 10 days out of 8 weeks. I have called and technicians have come out and checked and repaired the lines. We have replaced the modem twice. My computer states that there is no DSL. Windstream states that it is working. And it does 9 - 5. But when I get home at 6 it's not working and only works from 9-5 on the weekend. I am so frustrated. Can anyone help!!!

I am getting fed up that Dawson County has only one internet provider that we can choose from. Windstream has the worst internet service I have ever experienced. It’s pretty bad when you are paying money every month for overpriced service they doesn’t even work. I pay for 100mpbs and have been running at 15mpbs download speeds. Pretty sad that is 2018 I can’t even stream Netflix. This has to change!

Absolutely the worst customer service anywhere. Have not had internet for over a week. They were supposed to show up Friday Feb 16 but never did show up. The window for service is anytime between 7:AM to 8:PM. When I called Saturday 2-17 they stated there was a problem in this entire area so they could not show up until that is fixed but they neglected to tell us that they would not be out. Windstream called late Monday evening to say all problems were fixed but they are not. We called them back Monday evening to tell them that. I called this morning to see if they were coming and was told that by Windstream that they have to already be in the neighborhood doing an install or upgrade before they can come and repair services. I don't think they have any idea why I am upset. Maybe they will come Wednesday. Windstream is horrible.

So, not only am I dealing with horrible internet (at an outrageous price) - I called last month to set up long distance phone service. Not only did they charge me for connecting my long distance, it never worked - just had a dial tone!!! I called today to talk to someone and she said it was removed already but that they would have to charge me a removal fee.

My family and I were hit hard by hurricane Harvey and we were required to rent a house temporarily while repairs were being made to our home. During that time, we tried to start an account with Windstream to receive internet from them and I'll now recount all the wrongdoings this company placed upon us. First of all, the technician that was supposed to come and install the internet services at a specific time shortly after we chose to pay for their services. The technician arrived slightly late the first day, worked for a little while and said that the work would be done within the next few days and he'd return the next day.

It took over two months to get my service connected. I would get an email stating that they would be coming on a certain date to connect my service. I would take off work and they would not show up. I would call customer service complaining and get the runaround. When I would final get to talk to the right person they would state that for my inconvenience and loss of work, they were going to issue a $20.00 credit on my account. I was told this twice. When my service finally got connected and I got the first bill, there were no credits. When I call customer service on 15 Feb 18, I was told there were no notes about this in my file. I feel Windstream has a monopoly on phone service in the smaller communities so therefore they do not care about customer service since people have to either use them, of a satellite company to get internet service.

I have had an account with Windstream for many years. Their service has steadily declined. I currently have an account for speeds of 12 mbps. It rarely reaches the level I pay for. I understand that there are circumstances that decrease speed beyond their control occasionally but the speed delivered is more frequently well below that. I wouldn't even mind I slight decrease but usually it is 6mbps or less. Sometimes too slow to even do a speed test. When I call customer service they have excuses that it is my computer. I have done everything they have suggested clearing history etc, and I think that if it were my computer it would always be a problem and not up to speed some days and dropping others. They have also claimed that there are too many devices.

Service has been out since 2-1-18, called and they said would be fixed by 2-3 @ 6:00 pm... called after 6 pm and was told, "Sorry it will be by 6 pm on 2-4." Called after 6 pm and was told, "The repair guy doesn't come to work till 2-6 and you will receive a call the morning of 2-6!" No call! I just called again and was told, "Sorry it will be 2-8 before you are repaired!" This company SUCKS!!!

Windstream lost my start up account info 3 times. It took over 3 weeks to finally get it on. Our bill increases often with no explanation. They have horrible customer service. They promise things that never happen. I called to stop service and transferred multiple times, and on hold for over an hour. I would never, ever recommend Windstream, if I could give negative 5 stars I would!!! Horrible!!!

I've finally decided to make the switch to Santa Rosa cooperative. I've had it with Windstream. I was frustrated with their internet outages and not getting the internet speed I'm paying for. So I got a phone call from them offering a free upgrade to my internet service. So, of course I fell for it. The service technician came by and replaced my modem with a new "Dual Frequency, faster Modem". Ever since I've had that modem, I've had so many interruptions on my WIFI service, it's ridiculous. I haven't changed the locations or configuration to any of my computers and every day I've had WIFI connection problems now.

My husband and I decided to switch to this company believing we would get faster internet, better pricing and top notch customer service. We are very disappointed and we are begging the company we left to take us back. We have been with Windstream for 4 months and in this time, my modem has gone down at least 7 times, I have to keep resetting it to work. The internet service is hooked up to my garage door opener and it keeps disconnected. The customer service doesn’t know their own products and keeps transferring to different departments which can’t help either.

I am writing this so other people will think twice before getting in the predicament I did and having no other option but Windstream. I called to get service connected on Thursday. No problem, they had an appointment the next morning from 8-12. That's such a very broad spectrum of time but I wasn't given a choice so I accepted it. I am a parent of 2 special needs children. My son missed the bus and I had to take him to school. My car wouldn't start, battery issue, so I called my mom. My son, being special needs, had a meltdown and I had to take him to his doctor before I could drop him off at school. I finally return home after the horrible morning I had just to see that I had missed the installation man.

I call Windstream support at minimal once a week. They sold a product (Kinetic on the go) they knew was not ready, All the billions in fiber optic leaves me with uploads speeds faster than my download, 2-3mbs. A ran a speed test and the down was in kbs. WTF. At least 40 calls and the problem isn’t fixed. My internet should be like my faucet, I turn the handle and water comes out every time. The whole operation is dysfunctional.

Worst Internet and phone company I can imagine. Service lines to my house are way outdated. Though they will not upgrade them. Static/humming on the phone line, repair tech says they don't know what is causing it! I've had dial up Internet service that is faster!

I cannot give less than 1 star, if I could, I would. North Carolina, small Dr's office phone and internet customer since 2014. Windstream has no interest in their small business customers. In March of 2017 I inquired about increasing our 12Mb dynamic IP to 50Mb dynamic IP. The quote I received was nearly $1600.00 per month (100Mb with Spectrum is less than $200.00). We chose to use a different provider and cancel our service with Windstream when our contract ended in June. I was originally told our contract was extended till 2018 due to a move and had to provide the signed contract showing it did not, to our "dedicated" SMB account manager. I requested the disconnect in writing on June 14th 2017 and have been fighting to have it happen ever since.

Appointment was made 1 week before Thursday and confirmed the day before by automated message for free upgrade, free modem, and free installation. Didn't go to work Thursday and no one showed up. Got a automated message that afternoon saying job and upgrade was complete... Called to see what the problem was and even on their books it said upgrade was complete and tech called the house and no one picked up..."lie". Said they would get back to me by Sunday with info on my status. This same pattern happens 2 more times for the following Monday and Tuesday so third time isn't a charm with this company.

Internet speed less than 1 mbps download, less than .6 upload. One third less than what I am charged for. Incorrect in sales tax calculations, 8 cents last month higher than the state tax rate, whose pocket did that wind up in? Numerous unexplained fees and charges on bills, the bills change monthly. Double charged for Federal Universal Service fee. If you inquire with customer service they hang up. Just wish I had another phone company option. Windstream sucks.

Installation was a breeze and for the most part service is ok but we have to reset the modem on a regular basis. Certain times of the day the service is really slow. Repair technician came out to fix service when it went out completely and took 4 hours to fix problem. Our landline phone that came with the bundle only works when the repairman is here. Wish there was another service provider in our area. I would switch in a heartbeat.

First off, when my modem died a few years ago, they said they would send someone out in two days. A tech showed up the next evening and he said the modem was gone and not the network and replaced the modem and rebooted computer. Next day I get a robo call saying they had canceled my work order as the network was out in my area and would be fixed by next day and the computer was working just fine. Telephone service with the filter on the line is always full of noise and static so that slows up the internet speed.

We have been Windstream customers for as long as they have been available here! They try to assist any problems swiftly and with easy to understand directions! They have their share of outages every company does.

For years we got less speed than we paid for. One day got a letter said they increased the speed no cost to me. Next monthly bill was an increase. Another letter arrived increased speed again in reality no increase, it wasn't true.

Was suppose to have internet with Windstream installed on Nov 18th. Received an email on the 19th that it had been rescheduled to the 24th. Couldn't call on the 19th because office was closed. Called Monday the 20th and got told, "Sorry we messed up the address" so account was put on hold but has been rescheduled. Was told by 4 people including 2 supervisors that they had escalated but couldn't guarantee. Called back on the 22nd and was told, "No one available to install because our techs deserve vacations." Then was told my order was cancelled but somehow they could stop the cancellation and still guarantee me the 24th. Windstream customer service is a joke. They don't care about paying customers. Just want to keep passing the problem to someone else.

I live at the top of a mountain in the middle of the national forest in Georgia, and I have been paying $70 a month for the last 10 years for a barely 1.2 mbps download and .35 upload speeds. The reliability is very poor, and customer support is a joke. They have, on several occasions, solicited me to upgrade to a faster speed, scheduled install, only to discover that 'oops', they don't even OFFER the faster speed in this area.

I've been a Windstream customer for 2 months and I believe this company to be a mess if not a criminal one. In short, I'm supposed to be paying $60 a month for 25 Mbps of broadband internet. However, I'm currently being charged $86 for 15 Mbps of broadband internet. From other complaints I've read here, I do not expect this company to do an about face and actually provide the service they promised at the proper speed and price I agreed to. The only reason I went with them is because they advertised a faster speed at a lower price from the local competitor.

For upset have been trying to get internet upgrade. The tech has NEVER shown the 3 appointments given. Missed work for NO ONE to show up. The man is very rude. His name is Doss. Told me he couldn't connect me 2 years ago when I got service. Forgetting I was at just neighbors the week before when another man connected her so when I called him, but all of a sudden I could have service here now. He's trying to say I can I get an upgrade on my internet because once again he CAN'T. More like he doesn't want to and once again my neighbor and sister were upgraded by the other tech guys. He's very lazy, rude and doesn't want to do his job. Last week once again he didn't even show up. He just put in the order that he came AND couldn't do it. I NEED to speak to someone about this. He even went as far as telling me to switch to someone else. WOW!!!

My wife and I moved into our house January 2016 and Windstream is the only available internet provider out here and is absolutely terrible. I joined the class action arbitration that several lawyers are working on against them in hopes that they would upgrade the speed and quality of our services out here and was eventually contacted by Windstream trying to settle me out of the arbitration. Well not thinking anything of it I accepted. They offered to drop my service fees from $75 to $25 which was great considering most other services are charging $29 for 60+MBPS service versus Windstream's at the time 12mbps that we were receiving. They even offered to up our speed to 25mbps from the 12 which we had received numerous letters stating that we could upgrade to 25 and when I would call I would just get told that that speed was not available in our area.

They told me to be home Friday, that they would be here and they BSed about their techs having to do this and having to do that and that they would be here Monday. Monday came and went with me making calls to them every 2 hrs, and then saying the techs are around the corner. Then of course it drizzled outside so without notifying me about anything they were a no show Monday as well but we were first in line for Tuesday. Tuesday, came and went and I contacted them every 2 hrs and it is now 7:05pm and they jerked me again. By far, the most unreliable, useless, bs, garbage company I have ever encountered. Do not use this company. They are absolute liars.

Since we live in the country this company comes out no matter how stormy it is. We've had a lot of rain lately and the power was out for only one day. Our power lines were in the Current River and the water closed the bridge. Windstream had to shut off the power so they could get in the river and find the electric and phone lines.

Ever since I have had this garbage service, (which by the way has been 6 years because I cannot get any other provider Where I am) the internet goes down at least once a week for anywhere from an hour to all day!! The past 2 weeks has been the worst, it goes out and comes back in over and over again. I called and of course they say they are working on it. Now this time they added that they can see where it has been going in and out. They want to send a technician out and if they find where it is inside or their crappy modem is bad, then I have to pay for it!!! Really??? I will be moving out of this place soon and will not have to deal with these people anymore. If you are considering Windstream at all -- DON'T DO IT!!!

I pay for 25 Mbps download. I get at best 7-8 Mbps. I have called customer service three times. Each time they ACT like it will get high priority. Take my number. Give me a ticket #. Nothing actually has happened. I filed a complaint with FCC. If I bought a tank of gasoline and you always only half filled it, I would expect a refund. We shall see. Sadly, in my small town, there are only two providers. So, choices are limited. And I think they know that.

I tried to get Windstream services on September 8th 2017, it is currently October 7th 2017 and we still don't have internet services. We have called at least twice a week for the past month. I am suppose to work from home, but it is impossible when I can't get them to hook up my internet. After 3 weeks I was able to finally get a tech to come out and install a new jack, but he didn't leave the equipment. Now two weeks later we are still waiting. They shipped a modem, but it went to the tech. Now they are sending Another modem, hopefully we will receive it by next week. I am banging my head against the wall with Windstream. I know now why people shoot businesses up. When you deal with ignorance, you just want to obliterate them off the planet. What's worse is Windstream is the ONLY provider where I live. So either way I'm getting screwed over. Oh, but they offered a $10 credit... as if that makes up for the wait.

If I had another choice for internet service I certainly would not hesitate. Windstream is the absolute worst! I have paid over $100/month for a year. Suppose to get high speed internet, but get 1-3mbps, when I have service! Promising better service, our bill is now $170/month with nothing new, except a new modem, but whoop! Technicians don't show up. Services promised never appear. I would love to see Windstream have to pay us every time we don't have service & every time a tech doesn't show up. Perhaps when money started flowing out of their pocket, they would go out of business & a reputable company could take over. Please Windstream, get out of the business, because you obviously only know how-to rob hard working patrons.

I've had several issues with Windstream in the past, and it's getting worse. They can't resolve my internet issue of me paying for 6mbs and barely getting 1-2 mbs or none at all. They've been out twice, in two months, and I'm sorry I don't have time to take off work all the time for them to come out during my work hours 8-5 M-Friday. I pay $70 a month and I'm tired of getting the runaround on why my service is not what it should be.

People that came to hook us up with Windstream Internet were very nice and did the job quickly. Friendly, respectful and nice to talk to. Told me step by step what they were doing.

I am so very displeased with Windstream- I wish I could give them a negative score. I have wasted so much time on the phone and rescheduling days. It started last week when we thought we would try a different internet option. Right now we have a Verizon hotspot and our internet is sketchy. Windstream now services our area, it is the only option for us of its kind, since we are rural. Our other option would be to try Hughesnet satellite internet. So on the phone it seemed everything would just be so easy, gave them my information along with my social security number. Our install date was set for Friday, Sept 15. They were to call when they were on their way. I never received a phone call or an installer at my home! I called and here they placed a "hold" on my order. I never received a phone call or email regarding my cancellation. I had switched my day around to accommodate this installation and it was a wasted day.

Several months ago I received an email from Windstream saying: For being a loyal customer I was eligible for a free upgrade to my internet. I called the number to make sure it wasn't a scam. I was told it's true, no extra charges, my bill will not change etc. GUESS WHAT?! It changed from $79.00 to over $153, next month $115. I have called every month for three months to rectify it. The last two months, I received a credit. BUT today I received another bill and was told by a rude young man (Aaron) in customer service that I was charged with an installation fee and my voicemail goes from $3.99 to $5.99. Nowhere on the email did it say, "If you receive the free upgrade other charges will be applied." That's false advertisement.

We were long time customers of Windstream. About a month before we were to move, I called Windstream to let them know when the last day of service should be. They said that was fine, and they would send me a box in which to return the router. Three weeks later no box had arrived. Again I called customer service to let them know we were moving and needed a box. A very nice representative entered the information in the system, and assured me that the router return box would arrive at my house before I moved. It did not arrive. I should also have gotten a final bill through September 8, 2017. Instead I got another bill which has service going into October. I don't have lots and lots of time to keep repeating the same old information to people who don't really close my account. Wish they would help me!

What else can I say besides the one star I gave them. It's really bad when you have no other options and they know that. They don't care about customer service because where else is the customer going to go when there is no other provider.

We recently moved to a rural area and chose WS as our internet provider. BIG mistake! I placed the original order online a month ago tomorrow. The first available date for install was 8/23. I chose self install because I knew we wouldn't be able to be present. I get an email the night before stating I need to be home ALL day on the 23rd for installation. That night was my first hour on the phone with these people. Cancelled the professional appt and ordered the modem to be sent out to me. A week goes by and no modem. I called again and magically there was no order placed for a modem. Placed it yet again, waited until the following Monday, no modem. Same song and dance again so it was ordered one more time. I waited another week and NO MODEM! I did however receive a bill for a month of service and yes a professional install! When I called about not getting the modem yet again, I decided to cancel and remove the stress from my life.

Hello. I used to work for IBM and held a Cisco CCNA certification so this stuff is my profession. They need to look up what the FCC classifies as broadband. You pay for broadband which is classified as being at least 25 mb/s download. So you pay for broadband service from this company and get 15 to 20 mb/s download. They ran fiber optic right across the street from my home but refuse to connect it to the homes. To get speeds that comparable to are low end services in the city they want you to pay exorbitant prices. They have a monopoly over these rural areas and treat them horribly. Might be time for a class action lawsuit.

I cannot get high speed internet where I live, even though the "box" (I don't know the proper name of this device) is about 100 yards from our house. A retired employee is actually the one that gave me this information, and I was shocked since our internet speed is AWFUL! The employee also told me that a random selection process is used to decide who receives high speed and who basically lives in daily frustration. Choosing random areas doesn't sound ethical or legal, and I need some answers. Windstream is the only internet service we can access (because of towers) so that company has no competition and is taking advantage of its customers. I would love for Windstream to step up and do what's right and stop trying to get rich off rural customers. Otherwise, I'd love to see another internet company run Windstream off the face of the earth.

I think it's been a little over a year since we've upgraded to our internet from 3 Mbps to 16 Mbps. For the first month, everything has been fine, we were getting what we paid for, now, half of the time our connection is around 30-78 Kbps and on good days 5 Mbps. My anger and hatred for Windstream are beyond imaginable now. Dealing with their ** and horrible customer service. Can't get another service provider because they are the only provider in town that can provide us. How is it that my neighbor, literally right across the street, can get fiber optic from a different provider but we can't because we are not in their area?!?

We live in an area where Windstream is the only DSL provider. We never had any issues with Windstream when we lived in "town". When we decided we were going to move is when we started having problems. We found the perfect house, so I called Windstream to make sure they could get service there. I got the run around several times, when I knew the people who lived across the road had Windstream, and there is a substation 5 miles down the road. I finally get someone that tells me, "Yes, we can get you service" and they schedule me for 8/7. We were due to move on 8/5, so that worked out perfect. This was the middle of July.

I would easily be able to be verbose as the anger at Windstream is beyond measure. The Customer Service department is so sweet as sickening as compared to being able, to tell the truth. Tech Support started with the lie of replacing an inoperable modem. We spoke on 8/4/2017 and told 3-5 days. So, at a minimum, they expect you to be without service for five days. They will not send a technician to get you up and online.

The worst Customer Service I have encountered in years. The most "run-around" the most "switch you around" and nobody really cares if you have a problem or not. It took me 3 days to correct and get info on a internet upgrade I ordered. I was told that a manager/supervisor would call me back... it NEVER happened. In 3 days I was ON HOLD for a total of 40 minutes. Once after being on hold for 15 minutes the person in Customer service told me he would have to give me someone in Customer Service (????) and then I waited another 10 minutes. Their Customer Service needs to be called "Customer Hassle" and "we hope you hang up waiting ON HOLD so we do not have to talk to you." Do NOT sign up with Windstream unless it is your only choice... you will regret it.

My internet went down due to a storm hitting my internet box, I called for a replacement seeing I have insurance on my equipment. When it arrived I tried to hook it up but no luck, called the company was told "Should be up next day if not call back," had to call. Was then told they will pass off to next department and if they needed to come out someone would call me. Came home from work to find they came to house. Never was notified. Then again they returned to house 2nd time after they was told that day was not good that no one would be home for we all work. That took another call to this company. Was told again they would set a date to come out someone would call me to confirm. Was given appointment date of the 27th, so I ended up taking the day off.

It would take a half day to type what I have gone through with their customer service department. I am only giving the ONE star to Dario who is in the SALES Dept. who, after one and a half days on the phone actually was concerned enough to check further into our business issue. I am waiting for my phone bill so I can send a letter to BBB to show how long I was on hold trying to rectify the problem. If you have a choice, do not go with this company! My experience is one I will never forget!

I've only been with them three days, but I already hate them. Everything is fine, except for trouble with the sports tier. I got it so that I could get baseball games on FS North, FS South, and FS Ohio. But all of the baseball games on those channels are blacked out. I've talked to their service department and they say I should be getting them and she could not figure out why I'm not. I have been using it for three days. My account is not suspended, pending, or rejected.

We decided we wanted to try Dish Network for our "cable" and needed an internet provider. Dish and Windstream bundle their services so we thought we'd give them a try. Dish is awful and I already reviewed them. Now I have to address Windstream. The service is very slow. I was told when I signed up that we would have more than enough speed to stream movies, which I had no intention of doing, but it does indicate a certain amount of speed. Now that we have them, I can say that it is not fast enough to stream movies. In fact, it's so slow, I can barely use it.

Windstream may be the worse company in America. They should be ashamed. Today I ran a speed test. 45 ping, 0.14 download & 0.00 upload speed. That's strong. We have had no other choice in 9 years now. These guys said I would get 6 Mbps I only received 2-3 Mbps for 8 years. Only recently did we get a bump up to 5-6 Mbps. I can hardly work from home with this. They should pay us to use this. I wish and hope that some other company can invest in new infrastructure and give us quality internet service. Boy do I miss AT&T. Close to our home Google is putting in a T1 line. We can't even get 6 Mpbs for $60 a month. UNREAL!!! Run if you hear the name Windstream.

When a consumer pays for a service he should receive that service. When you pay for a service and then it doesn't work you should get a refund. Windstream has a wonderful racket going. You see you NEVER get the speed you pay for! When you discover that you don't get that speed you have to ASK for a lower (read this as cheaper) speed. But here's the rub... they won't refund you for what they over billed you for. Now this is a racket but if you have their service and it quits working you do not get a refund for your lost time and money. AND if you call in (like I have at least every two weeks for the last 17 years) it is at least an hour of CRAP... Check this, check that, try this, etc. Now this would be fine if it was your FIRST ISSUE but they make you troubleshoot EVERY TIME. Even if it was an hour ago that you called last.

I find a deal offer on the internet saying that I can have a 50mbps internet and phone service for 44.99 for a year. I call and guy told me that he is not sure that I can have a 50 but he can guarantee me 25 mbps, so I said OK then he said that they will come on that Sunday for installation and I ask him few times is he sure and he said yes, then I ask him what will be my bill and he said 44.99 plus some taxes. So after few days nobody showed up so I call and talk to some lady that she said that tech is going to be at my house on 5 of the July, I ask her again how much is going to be my bill and she said the same thing 44.99 plus taxes.

This company is TERRIBLE. They rescheduled my appointment from 5 days after making the appointment to 10 days. Then they called me the night before to tell me that they would be there between 10-2. I took off work from 10-4. Then at 8:20 the day of the install, I get a call from them saying a technician will be there between 8:15-12:15 THAT DAY. I called immediately (which took time away from the client I was working with at that time), and explain the circumstances. The woman said she put a note on my account that I would not be available until 10. Well, I get home at 10, and there is a note that someone has already been there and to call to reschedule. So, I do.

I called and got Internet on 6-24-17. I was told the installation date would be on July 5. They called to tell me they would be here anywhere from 10 to 2. I waited until 4 and called them and was told that the installation date was 7-17. So I wait 2 more weeks. Well they called to confirm and told me they would be here anywhere from 9 to 1. So I left work early to be here. It's now 4 pm and still not here. So I call them and they tell me it's going to be another 2 hours. Now mind you I have already missed 2 days of work. So I called HughesNet. They were very polite and efficient. I got a better deal and they will be here in a day. Not a month that it was with Windstream. Every time I called they always said that I was lucky they were even coming. DO NOT GO WITH WINDSTREAM. They are horrible and their customer service really sucks! Not to mention the 2 days of work I missed for installation and they never showed up.

We had Windstream when we lived in the county and it was ok. When we moved to town we got Windstream and it is terrible. We were in town and should have great service, but we have found out it doesn't work that way. All the old original equipment is in town (and they don't anticipate replacing or updating them) while the equipment in the county is new and works much better.

I live in a rural area and have for most of my life I have been trying to get a decent internet service here at my residence without resorting to dreaded satellite. For 10+ years Windstream has for some reason refuses to expand their service to my address, claiming I'm "too far away" from a central office or sub station. I have access to their phone service but not internet. I can drive 5 minutes in one direction and 10-15 minutes in the other and those people have access to it according to their availability map.

This has to be the worse company that I have ever dealt with. I have been with Windstream for over 15 years maybe 20... I have no choice but to use them. For 8 years they have been telling me my internet would improve. It has gotten worse. I have had 2 bright spots in the past 2 years. Supervisors have called me back after I gave them bad feedback... helped me, or I should say gave me hope, but those times were short lived. They know they have you, they have no competition. One of these days they will. Don't EVER use them if you have a choice. THE WORST. If a supervisor that has any kind of character reads this call me... HELP.

Changed to Directv and Windstream. Windstream supposed to connect June 13 same day as Directv so we wouldn't lose service. They didn't show... We called and they said June 23 then June 19 was the earliest. Husband has a pacemaker and can't do pacemaker check over a cell phone. We have no internet service and trying to close on a house with no email/printer etc... No landline for emergencies. How rude for senior citizens to be treated this way. Someone goofed but won't change the date for us. He has to wait for his pacemaker check. Hoping nothing happens to him in the meantime or a lawsuit will ensue... Very unprofessional of Windstream!!!

I had Windstream across town for years and it was shoddy, at best. I didn't think it was possible to be worse than it was there. When we moved, we were surprised that there are no other options for internet service providers. That. Is. Ridiculous. I'm so beyond dissatisfied with their service that there are no words to explain it. It is impossible to watch even a short two minute video. It is impossible to check email or Facebook or anything else. If I'm on my phone, I have to use the data on my phone plan to use the internet. There is no excuse for the amount we pay for Windstream to have these issues. In our area, I have yet to find one single person that is satisfied.

THE WORST! If I want internet service where I live I'm stuck with Windstream. Probably an accurate name because they **! Signed up for 'only $40' a month. Had to use their modem which raised the price by $10. But with all the hidden fees, my monthly bill is over $80! PLUS. My internet connection constantly 'blips' and drops out. Seriously considering letting my service expire until I move at the beginning of next year.

WindStream does not verify with the account holder whose card is being used to pay bills. Took money out of my account and I did not authorize it nor am I on the account. And don't try to disconnect your service as you have to wait till you are at the end of your billing period. Guess they don't like to issue refunds. Been waiting for an online rep now for 24 minutes. One came on and then immediately left. Guess they think if you continue to hold you may actually end the chat. The worst service and the worst internet service ever and they do and don't let you know if you are about to be disconnected (sometimes yes and sometimes no). They need to be bought out!!!