Kinetic Reviews

I’ve been paying $80 every month for terrible internet service, we told them about the problem and they said they will send someone out and clearly after the first 4 times of sending “professional technicians” they still didn’t solve. So calling and complaining every day. They sent someone and they knew what they was doing compared to the others. But yet for $80 my WiFi shouldn’t be this bad, I can’t even run my tv and phone at the time without it turning red or shutting off randomly,.

Overpriced garbage internet! Our internet rarely works and I'm paying $128 a month! My bill was $80 a month then it jumped to $100, then jumped to $108, then jumped to $128 without extra charges being explained! It was out for 3 weeks and we got a new modem and it worked for one week than back out again. This internet company is the worse and overcharge you extra charges that are not explained in your bill! Customer service is horrible! Do not recommend!!

I had a different provider for quite a while, but they kept raising their price every year. I threatened them that I'll change to Kinetic. They still couldn’t do anything about it so I switched to Kinetic.

I would not give them even a 1. Kinetic went out in my area for over 2 months. They would set up times for techs to come out then will cancel it. Not me but connect. They continue to bill me. I've spoken with them at least 50 times so after two months I went with another carrier. They refused to give me credit. I've sent their equipment back still no credit. I'm turning this issue over to my attorney and Better Business Bureau. I would not recommend them to anyone. Please stay away from this company!!

Updated on 12/25/2025: Terrible, I only gave a 2 because of the at first they were good. They shuck you in and then show who they are. Paid my bill faithfully every month and now they can keep it. $37 bill turned into $122 and now $207. It was like they wanted me to leave. No excuse. It started buffering and the bill crazy. So I'm gone. Kinetic is Windstream Double terrible.

Very poor Internet service and customer service isn't any better. They try to blame poor service on things you're doing but their technician that was sent to the house already proved that was a lie. We live in a rural area so we are still on copper lines. Technician informed us at the house that Kinetic wasn't investing anymore into copper lines any longer and our cabinet is already down the road and no more services can be added. They are going to be going to fiber lines but it will be years before we see that happen where we are. Once the customer service agent realized I knew just as much as her she admitted I was right. They have also sent technicians out to my house that realize it's more work than they want to do so they make up something say it's fixed and it's not.

Kinetic went up $13 on my bill this month. Even more irritating than this increase is the fact that you cannot speak to a manager. The young woman that was helping did a great job. But the manager "had stepped outside," which was the excuse last time. I finally asked for a breakdown of what I was paying for and found I had been paying for a phone all this time-which I have never had with Kinetic. This dropped my bill $20-had I known this a year ago-I would have been paying much less. Bad form Kinetic - bad service from your managers - bad practice in charging inflated prices that are not noted on the bill.

I have been waiting on the phone for a human to answer for OVER AN HOUR. Kinetic's customer service is anything but. What a slipshod organization that goes out of its way to avoid contact from their customers!

I haven't had service in my home with the Kinetic Wi-Fi box for 16 hours. No reason why, no communication and unable to reach a live person at all. All I get when I call them is a recording saying it looks like I have a service outage in my area. I can't even get a live person to speak to me.

Please stay away from Kinetic Internet. They are scammers. I’ve been trying to get my Internet connection fixed for over a week. They will give you the run around. No one works on the weekends nor after 7pm during the week. Their live chat will just read your messages and leave the chat. When I finally got someone, I was promised a modem that was going to be shipped next day. NO MODEM! For the past week, I can’t watch TV and work from home. There is no reception in my apartment so without their wack ass internet connection, I have to sit in my car or go to the gym to get on WiFi. I’m so glad my lease ends this month. I made it a point to ask any apartment complex if you have a contract with Kinetic, I will not be leasing with you. They simply suck! Zero stars, do not recommend. Please stay away from them!

I am forced to have Kinetic by Windstream due to my business location. I have had it for 8 years and it has ALWAYS been terrible. It is the most unreliable service I have ever experienced. I have a dedicated fiber connection (that cost me a fortune) and it fails at least once a month for various lengths of time. Not once have they ever considered compensating me for down time. The customer service is also terrible. They also are charging me 30% more than the contract states. I have nothing positive to say about this company. I am constantly looking for alternatives and since I need multiple phone lines I am stuck. If you have ANY alternative it will be better than Kinetic.

I’ve been with Kinetic since it was Alltel, about 53 years. I’ve had a home phone with them. They do a good job.

I'm very angry because Kinetic is charging me $56. It was only $20 before but they said I was on a government program and it’s no longer offered. I can't afford it. I was trying to find another internet service. The service was okay but the cost is just too high.

I've always had Kinetic. I had changed one time, and I regret that I did. And then I went back to them. Everything is fine with them. They answer my questions, and anything that I ask about, they go right to it. If I have problems with the internet or with the Wi-Fi, they help me out. I won't leave them again.

Kinetic is my internet provider for a couple of years now. There have been times that it didn’t work, but you can't control everything. They’re good but I don't like that they're charging me $20 a month more than what they were. I'm 78 years old and that hurt my income but they did knock around $5 or $10 off for so long. I think it could be a little cheaper.

I use the Kinetic internet for a while. They take care of everything I need.

We’ve had Kinetic for our internet and phone for years. It was the only provider at that time. We’re supposed to have one gig, but it's really is lower than what's advertised. I was disappointed in it. I’ll tell people to watch the speed because there's not much difference between 512 and one gig.

It started out super good with Kinetic. It was fast but after a couple months the speed of the internet started getting slow. I said something about it and they came out and replaced the modem. It helped for about two weeks but now it's right back to being slow. They said they didn't throttle the speed but I don't know what else it could be.

My elderly parents forgot to travel to their weekend place with their Kinetic bill, they got there and streaming and internet were not working. We called and gave all info except account number and they would not help us even after they located our account. My parents are old and needed a technician to come to their place and help them and Kinetic just refused to help in any way. VERY dissatisfied.

Kinetic just completed installing fiber in our neighborhood, the main box is at the corner of my property. So I decided to upgrade to fiber, the customer service rep was courteous and helpful, but the "the back office supervisor" should be fired, she was condescending and not willing to do anything. Her exact words were that I live in a depressed area and service was not avail. I find that interesting since the main box is less than 150 feet from my home. I'm going to be switching my service to a competitor. When Kinetic took over for Windstream, we were told the service would be better. That was a lie, it's worse. Kinetic in my opinion should go out of business, this was the most ridiculous answer they could have given. Don't waste your time, go with starlink, or anyone else but kinetic.

We were sick of dealing with Spectrum for our Internet provider and when we were approach by Kinetic to switch, I quickly jumped on given the fact that they were fiber optics and I was sick of dealing with spectrum. They were pretty prompt as far as the installation goes, we have a three level home and they brought the service in through the first level and then for the other two levels they put extenders on as they were having problems getting any sort of signal strength.

Blocked from making ONLINE Payments and then NAILED with $10 IN ADDITIONAL FEES because WEB SERVICES fouled up by Kinetic ~! I tired playing nice and getting walked on by these folks every single day for past 8 yrs! Time to move to another carrier. These folks thieves.

The customer service is abysmal. I was only able to communicate via messaging. The representatives were no help. I am now without WiFi. Words can’t describe how much I absolutely despise this company. Definitely switching.

I have really enjoyed my service and the people are great and I would recommend this company for your internet service provider. Thanks for being so great and willing to work with people when it's needeed

Received new fiber service in mid August (3 months ago). I have been well pleased but I have noticed that that at least two times the service was dropped. Once for less than a minute and the other time for several minutes. I also referred one customer and was never given the $100 gift card as advertised. I am pleased with the price for now but if the price goes above $50 what I paid for T-mobile I will change back as I was getting comparable speeds

Our internet was slow even though we had the highest package. When I went to cancel I was on hold for an hour, transferred three times when I finally did get someone on the phone. Then had to go through all the questions of why I was cancelling. After being on hold for 45 minutes, that is the last thing I wanted. I tried cancelling 3 different days, on hold for over 30 minutes each day without any help. They are quick to help when you want to sign up, but good luck when you want to cancel. These practices are bad business ethics or poor customer support. Me.

Our family's experience with Kinetic has been exceptional. We've consistently experienced great speeds, and we appreciate their understanding and support during challenging times. We value their service and intend to remain a customer for the foreseeable future.

Do not get their service! They tried to over charge on a payment plan from two bank accounts, locking both accounts. Now they’re threatenIng to send me to collections. I have all the proof to dispute, but I’m on hold currently because the first supervisor interrupted to send me to a different supervisor… been on hold 10 minutes.

When we called Kinetic we were mostly just getting information about the service. The rep was so kind and helpful. We decided to change our service from AT&T to Kinetic and just love it!!! Every bit of our experience has been wonderful! Highly recommend Kinetic for your fiber needs.

Thanks for providing my home with quality service, we desired. Kinetic has truly gave my life a new outlook on internet providers. From the moment I met the sales agent, until the time the prompt technician came to service our home. It has really been outstanding. Love the great incentives they offer at kinetic. Highly recommend for internet provider.

If I could give 0 I would. Constant loss of service. Customer service is awful, since everything was shipped out of the United States. I paid a ton of money for a problem I had over 2 years and lost an online job because of it. For the first year I was told a reason I knew not to be true. Then when I lost my crap and threatened to disconnect they started acting like they were working on it but no true results. Same issue happened weekly. I was paying for a speed I never saw. We live in the country so we are limited. But now have Starlink and could not be happier!

Our experience has been mostly positive with Kinetic, getting the internet to the house was a little difficult, to no fault of kinetic. The previous people who lived here had not terminated their service at this address prior to moving. But, otherwise we have nothing but great things to say. The internet runs all of our equipment and tech, which is so important when you have 7 kiddos.

They were very respectful, quick on an installation and gave me two hundred dollar visa gift card which in turn do you use to pay bills? So that they help me out very much. I wish every other company was like them, and I'm very likely to refer them to family friends and where else I can

Absolutely horrible service, internet never worked right. Programs would freeze while watching them. My kids xbox would not worked with Kinetic upgraded and faster internet. It was to slow. I have called them at least 5 times. Still no change. I am paying over a $100 just for the internet. I would not recommend this internet company to anyone. Very unprofessional.

Kinetic has far exceeded my expectations as far as most other "carriers" that I have had to deal with over the past 20+ years. Always courteous- professional- concerns about my needs and always, always found the answer to even my most difficult questions and concerns- I was constantly kept up to date on my service time and installation. The service tech - was fantastic to deal with!

Kinetic is the only service provider where I haven't had to deal with multiple outages a month. I'm finally able to get back to working. My previous provider went out 2+ times a week and made me lose multiple clients because I was unable to work on their projects in a timely manner when I would go 6+ hours without service during an ongoing project.

Great Service. The price and details were exactly what the representative I spoke to said they would be. We are very pleased at the service. We recently had Spectrum and after months of asking them to cancel our Television portion and they never would, we decided to cancel ALL services with them and go with Kinetic for our needs.

We had water damage at our house and placed our internet service on a six‑month hold. Since then, we’ve been charged three separate times—each month they turn the service back on automatically and add a reconnect fee. I finally cancelled (even though we don’t have another provider option), and just received yet another bill. When you call customer service, they won’t even let you speak to a representative until your bill is paid. I’ve spent over $400 in the last six months for a service we weren’t even using. This company preys on areas without competition. If you have another option, take it!

I have had Windstream internet and phone service for years, and the service started out good. I was surprised to learn that I had to pay a $15.00 dollar convenience fee for using the internet to pay my monthly Windstream bill. I was even more surprised when I called Windstream and found out that I have to pay a fee to talk to a customer service representative. Even if you agree to pay them for customer support, they will put you on a musical merry go round. You'll be lucky if you get anything but another charge for calling them. They are not a customer friendly corporation, and I do not recommend Windstream by Kinetic.

Called about internet. The offer is $40 for their fiber, Kinetic, or $120 for their best broadband which is 24mbps (hasn't changed since I was there in college 10yrs ago minus the price going way up). So they're charging triple the price for a vastly outdated and inferior product. Won't negotiate at all to lower the bill, despite not offering kinetic on my road in Dahlonega. This is atrocious customer service, and taking advantage of customers. This company is awful. Get Starlink or anything else over them that you can.

My experience was a 2! But there was a support guy named Daniel that handled everyone else's rude mistakes and took care of my issue.. Please relay my thankfulness to Daniel. We were literally ending our service with Kinetic in the morning if our issue wasn't resolved... So thank you Daniel and Kinetic should thank you as well....

Kinetic is not loyal to its customers. My bill for November went up by 40 percent with no reasonable explanation. The service hasn't improved. My Internet consistently went in and out with no adjustments to my bill. There's no local office to return equipment. You might get a good deal when signing up. It won't last.

I got a good rate with Kinetic and so far, I have no complaints. I even told a friend about it and he hooked up too. We’ve had it about a year now and the experience with our cable and internet has been good. The quality is better than what I had.

Kinetic representatives were knowledgeable, timely and helpful. The service is so much better than any we’d had previously. We’re very happy that we switched to Kinetic fiber optic internet and only wish that the service had been available to us a long time ago!

Fast, RELIABLE & affordable service. I chose Kinetic as my internet provider because it offers fast and reliable service at an affordable price. The connection is consistent, which is important for working, streaming, and staying connected. Kinetic also provides good customer support and flexible plans that fit my needs better than other providers in my area.

The tech was very respectful. Did a very perfect job connecting my Internet. I would recommend Kinetic Internet who need it. It works perfectly. He explained everything I needed to know. It meant a lot as I'm an elderly person.

They were very nice and walked me through the steps. Very pleased to get an apt for getting the wifi on, so I appreciate y'all and can't wait till Tues so I can enjoy wifi again. Thanks to the general men that came out to our home.

My internet service has been out for two full weeks. After a technician finally showed up initially and confirmed the line was completely destroyed (burnt in an alley fire), the issue became one of scheduling the repair.

Can not talk to person locally, phone line losing service for over a year, need line moved for add on construction and poles taken down, line needs to be rerouted. Numerous calls have been made to fix problems, nothing has been done, the worst CUSTOMER service. Somerset Ky office has doors locked, was told by employee there they could do nothing.

Switched to Kinetic in May; switching back set up for mid November. They claim no "no signal" areas in the house - not true for me. I have called numerous times for outages, no internet, their app saying there is a problem with my internet. Every time you call, it is to a call center and they read the script and make you do all the restarts even if you have done them and called before; they almost refuse to send to you to a level two tech without doing their script even when the customer is told to ask for a level 2 tech, being on hold forever to get to them, having to use only their app which today told me my outage would be repaired in November of 2023.

I am very satisfied with the installation and the service has been good. It took a while to get the line buried, but they did a good job with that also. I started out using the router provided by Kinetic; however, I switched to my own mesh system and everything continued to work fine and didn't have to change passwords.

We had service from Kinetic before for our computer and TV. It was great, although the cost was too high. When a tree fell down and hit the line, they did a good job fixing it. However, we don’t have Kinetic anymore since we moved and we can’t get service over here.

I wanted better speed and service, and I was told that with the fiber optic cables, we would get faster speed. But I’m not happy with it. I use Kinetic for my cellphone and TV, and the internet for browsing, and I'm noticing slow speeds instead of faster speeds.

There was no internet at all for several years where I live and Kinetic came through with the fiber optics. I use it to binge-watch Netflix. I also have a business in Quaker City and I have it at my business. When we’re out or in town, especially in Quaker City, there’s basically no internet. Once you go a quarter mile past my road, you don’t get service until you get home, unless you’re inside someone’s house. About a mile from my house, my phone works fine, and I have no issues at home. I even had Kinetic move my service from the front of my shop to the back because I wasn’t getting good coverage. The techs came out the very next day, moved it, and didn’t charge me.

Excellent Service. I recommend this service. I love it best. Since I signed up for my service it has been excellent. Very satisfied with it. Go Get Yours today. Best decision I made. I wouldn't change it for nothing.

The fiber is working very fast and if it fails, Kinetic fixes it quickly. They’re great people.

I enjoy my service very much. It is way better than Spectrum. I would definitely refer Kinetic to my friends and family members. I was expecting a gift card to use towards my bill due to hard times,but I have yet to receive it. But overall my experience has been good.

Very easy, affordable, the representative was very respectful every time I called the customer service phone number for any issues at all. My bill came with the amount I was told I would be charged. I love Kinetic.

Government gave these companies millions to make sure everyone has internet. Kinetic refuses to upgrade us to high speed fiber, because I live off the main road. Neighbors all have it. Our internet speed is 16-20. Nice! They also raised the price without telling us. We will be switching to another carrier soon. Just another big company who only cares about money.

I highly recommend Kinetic to anyone who wants a better quality for a better price internet service. Unlike my other service, which was overpriced and had issues with connection at least 3 times a month, Kinetic is super affordable, fast, and provides clear pictures on all my TVs. I highly recommend this internet service.

Great service. Have had problems whatsoever. The installation was done the same week I ordered service. Tthat's was a big thing since I needed the service asap. It's affordable and I have enjoyed the service with no problems. All in all it's a great service.

Super great compared to my old WiFi providers! Hasn’t gone out and the speed has been consistent. Also the price is pretty good. I used to pay almost $200 for the same speed. Even without the discount, it’s cheaper with Kinetic.

I love it and it is really fast and I would tell anybody to get it and it's really fast and it does not lag at all so if you want good service please call and find out what all you need about it and it really work.

We had Starlink and although it was great, it was expensive. Once Kinetic came to our area we were excited to find out. It was half the price, and the speed of the Internet was just as fast if not faster than Starlink. Everything went great from the installation to the guys burying the cable and also the gentleman who help set us up from the start.

We are very happy with our service. Our internet is super fast now and a lot cheaper than our last provider. We are very happy with the customer service as well! If you haven't looked to see if it's available in your area, you should do that now. It's well worth it and we had no issues with the switch.

So far service and customer service is top tier. Would recommend. Customer service handled all my needs in a timely matter. Installation was quick and painless. Speeds seem to be really good. No lagging.

The service of Kinetic has been great. I don’t have a problem with the internet itself. My problem is with my bill. I'm just dissatisfied with the price I was getting, and I’m not pleased with the increases.

We're having trouble with Kinetic's service after I changed to fiber. It has been buffering. I've called their customer service, and they've taken care of it. I've rebooted it, and it seems to be doing a little bit better. Other than that, everything's been good.

My daughter used to work for Windstream, and she told me that they were who I needed to go to for Wi-Fi and internet. I have never had a problem with their team. The most I ever waited to get a person was three days. Although that drove me crazy, it was all right. I have never had to wait an enormous amount of time for them to get out here.

We’re very happy with Kinetic. We haven’t had any issues. It’s fast, and in our situation, having something fairly quick is not a necessity but is all right. There have been times because of weather conditions it might have been a little slower, but it’s not like we’re waiting around for a long period of time. We like it. Every time we had to call them, the people were very polite, professional, and enjoyable to talk to.

If you are a gamer, and I mean a real gamer, get something else. They turn off their service at 11pm to 1 pm on random nights, sometimes a Tuesday, or even the weekend. It's Tuesday and the 5th time this has happened in 6 months. Again. Avoid if you're a gamer.

With Kinetic my internet was installed quickly. For half the price I was paying my internet runs so much faster. The download speed is incredible and best of all no more crashing or rebooting like I had to do daily with my last provider. Extremely happy customer. <3

I’ve got one of those service boxes from Kinetic in front of my house and I saw the techs going in and out so I got them. The internet has been good but I had to call several times to get in touch with someone.

I've been a customer of Kinetic for a number of years. It was the only option for me. Their service was fine. I had no problem. I would recommend them.

I have been with Kinetic and Windstream for a long time. I've had good service with them so far. But for a while, I was really getting kicked off because, every other day, I'd lose service. I was really getting angry now ‘cause it was always when my favorite show was on. But it's been good lately. I just wish I had more good channels.

I was with Kinetic before it was Windstream since 2008. I did a few promotions with them where my prices were reduced and I maintained that service. I really received good service and I never changed.

We have Kinetic fiber for work and personal use, and it’s been pretty good. The price has gone up more than it should be, so that hasn’t been great. But the internet is fine.

We started with Windstream back in 2020 for $68.02/month. Now we are paying 148.00 for the same 200 megabytes. The customer loyalty woman openly admitted the doing price hikes twice a year. The competitors are currently offering 5 gigs for less than $100/month. There is no phone call to warn you or an official statement that they are changing the agreed-upon price. The change is just on your bill. If you have a third party handling your accounting, you will NEVER know it's happening. The company is run by total thieves.

Kinetic has been here since we moved here and we've used them for 15 years. We use the internet service to work from home and stream, and then my kids play games. We've had lagging and streaming problems, and I put those tickets through the portal app. That's easy. They've come out and had to adjust a few different times with it.

I love the speed up and down. This is an excellent company to do business with. I have already put out the word. The only problem I have with this company is "billing related issues". I need this auto billing to happen automatically on the 3rd of every month, not on the 1st. That is the ONLY issue.

Love the prices, my service was very good. Tech was awesome. I moved my service to a new house and they were great about it. Only had to wait a few days for service at new house. The tech was friendly and answered all my questions.

Good speed, reliable, no issues with installation set ups and happy with prompt technical response/service or any ticket resolutions. Customer service is also great and courteous. We were not happy with previous internet service customer service.

Other than the snag of waiting on city workers marking lines for the techs, it went smooth on setup and works without a hitch or I guess glitch lol! I can't complain on the price compared to most companies.

The Kinetic team member that stopped by to offer us fiber internet with super respectful and knowledgeable about everything and made it very easy to get started up. Technician was very helpful and respectful when they got it all hooked up for us. Couldn’t be happier with Kinetic!

Sales representative was friendly and knowledgeable. Price was better than our previous plan. Technician was on time and professional and installation went smoothly. Would recommend to friends and family!

Great service, great customer service. I would recommend anyone to get service through Kinetic. Box could of been placed elsewhere in the house instead of where it was put. Service technician was great.

Kind sales team who offered cash incentives to switch from Spectrum. $200 gift card arrived and were used to pay other bills. No lag in service and more than happy with lower internet costs. Need to switch my business address to Kinetic to increase savings. With Spectrum I felt like just another customer who got tricked into paying more for mediocre internet. With Kinetic I feel like I’m part of a family that cares about me saving more and being happy with fast internet.

Long time customer of Windstream (over 15 years). This morning they disconnected service, the bill was paid, payment arrangements were made on Sept 23'rd and payment was made on that day with the understanding that another payment would be made on Oct 6'th. Service disconnected on Oct 2'nd at 9am. Called them. Made yet another payment to get service restored. Not what we had agreed upon back on Sept 23'rd but needed my service. As of 2pm service has not been restored, no one at Windstream can give me an update on when I will have service! STAY AWAY FROM THIS COMPANY!

I'm very pleased. They are always understanding and willing to work with me no matter what it may be. Everyone is very nice and outgoing. I would recommend them to anyone and everyone. I've been with them for years and wouldn't change it

Kinetic gigabit fiber service has been excellent since it was installed two months ago. The price and dependability of the service is unmatched. There have been no service interruptions and I'm able to stream multiple 4k streams while also surfing and playing PS5. I could not be happier!

Price point is great compared to old service. Service is great. No issues or interruptions. Installation workers were wonderful. Very progressional. They called and asked if there was anything in the way of where the wire would be buried before just digging which was great. They finished in a timely manner and the installer was quick and checked everything was working well before he left. They were in contact with me through the whole process.

Kinetic Internet is the best internet I've ever had. They are very professional when it comes to installing and helping out with anything you need fixed. They showed up the day they said they would to install it, the technician was very respectful and answered every question I had. I would definitely recommend them before any other company.

Problems started when Kinetic pulled the lines and got us off the service that was in the ground and replaced it with aerial lines. They ran coax from the pole to the house instead of fiber into the router, which meant I wasn’t getting full fiber speeds. I raised the issue, but they wouldn’t adjust the bill. They required a phone line for internet, which I didn’t need, and I ended up paying for a phone I never used. I warned them that they’re gonna end up losing customers because they couldn’t keep up with the workforce. They bit off more than they could chew and didn't have the personnel or the workforce to back up their customers.

Called to setup my internet, was met with a sales representative who tried every tactic to steer me to more money! I told them I was no longer interested and was harassed with multiple phone calls following. Notified lady twice no longer interested. This is shady, disgusting business. Shame on Kinetic, this is my 2nd experience and it's the same tactic. I know the service I'm looking for and you guys are just sales artist.

I’ve been using Kinetic internet for a while now and I’m really impressed with the quality of the service. The connection is stable, the speed is consistent even during peak hours, and I rarely experience any downtime. Customer support is also friendly and helpful whenever I have questions. It’s reliable, fast, and makes working and streaming at home much easier. I definitely recommend Kinetic to anyone looking for dependable internet service.

I was told I was going to get a $300 promotional sign up bonus yada yada not only received $100 of it and then I got charged equipment rental so technically they only charge me what they promised but then they had extra fees.

We've never had any problem with Kinetic. Our service is good.

I've been a Kinetic customer for about 20 years and their service has been great. The customer service experience has always been very positive.

You must tell the sales associate several times to remove the router from your plan. The agent and I discussed at length the router I was going to purchase and yet he left the router included my plan. I had to catch that flub up.

They just recently came and installed underground line through my neighborhood. Let me just say that the employees they hired are rude and inconsiderate. They blocked my driveway several times where I couldn't get out. They destroyed my front yard by digging and even trashed my flower bed around my mailbox. I called customer service and they said they would have someone come out and fix it and that never happened. By law they are required to put your property back as it was Prior. This company did not do so. They destroyed every single person's yard in this neighborhood. Screw this company.

It's been almost five years since I got started with Kinetic and I would choose them over pretty much all of the other companies out there. Their customer service has been excellent and I would recommend them to a friend.

Kinetic's price gets higher and higher about every three months. But I use their service for TV and streaming, and it is pretty good.

Kinetic was what was provided in my neighborhood, so I signed up with them. I use their service for normal internet usage and it's good. Their customer service has been excellent, plus their price and website are great.

I have a landline and I have the Kinetic. Either way, when the service is out, it's out. The landline used to be workable all the time, but they made a change in the past year, and now, when there's an outage, it covers the landline too. I was with their predecessor prior to Windstream when they bought the predecessor out. So far, their service has been adequate. But they're not good on timely service if there's an outage and it takes a long time to get a service ticket responded to. They used to be much better. A few years ago, they used to have on-site people and now they don't or they have reduced them greatly. Also, I used to be able to deal with people when I have a problem on the telephone and now, I end up dealing either with a computer or with someone who doesn't speak English very well.

I use Kinetic for internet and their service has been fast. Sometimes there are interruptions but they're not so bad. Their customer service is pretty good and I would recommend them to friends and family members. But I would also let them know the monthly payment keeps going up every month.

They are slow they don't show up when scheduled they say one thing but do another. They say you'll get a reward for signing up but you never receive it. Ask you to do surveys and get rewards haven't gotten any yet. They are the only provider in this area so if you want service you have to go to them.

Kinetic is very reliable service. They stand true to their word. The pricing is very affordable. The technician was in and out in no time with the installation. He showed up right on time. I have had no trouble at all with my service.

PRO: Great price and good speeds. CON: Repair service is lacking, unable to serve customer base adequately. We've had two service calls this year with a 5-day wait on each. Nextdoor neighbor's service went down 9/17/25 and her scheduled repair date is 9/23/25. Unacceptable.

Fast, reliable Internet, only complaint is I haven't received my gift card for signing up, but other than that, everything else is great. Customer service is good, speed is great, no outages or any other problems.

I have experienced amazing service thus far. I have not experienced any lagging with multiple devices hooked up and running at the same time doing everything from gaming to streaming device and social media. The speed is awesome from not only downloading but to uploading as well. Love the great service.

Switched from another provider that I was with over 15 years and I am so glad that I did. We don’t have many options in our area but this option is perfect. I have had zero issues and the transition was seamless. I would recommend service if you’re on the fence.

We've had Kinetic for a very long time and we're very pleased with it. We use it for the TV and I also use it on our desktop when I go into accounts and pay my bills. Our grandson plays games as well. Sometimes we get an email or a text regarding outages, but we don't have very much trouble. We were down where we had to call them, and they came out the next day. They were very quick and got things up and running with no problem. We pay $43 a month and the price is right. As long as they keep the price good, we're good. We're on a really tight budget and it fits that.

fiber upgrade twice. Never showed up or called. Have spoken to 7 or 8 people, NO ONE ever called back as promised. Now they won’t even answer my calls. Customer for Over 40 years apparently means nothing. Good luck! You will need it. P.S. The local office is a joke.

Kinetic is very dependable. I went with them because of the speed they offered and their availability. I use the internet service mostly for streaming and so far, the speed stays the same. I had 500 mbps and I downgraded it to 300 simply to save a few dollars. But the speed is never a problem. Aside from that, any time there was an outage, which is very seldom, it was a very short-lived outage. I wish they would get the fiber out near me, but they don't have it yet. But I've been very happy with Kinetic and I highly recommend it to friends and family. I also really like that if I ever need a service call, their response is very quick. It's not like you have to make an appointment and wait three weeks. Generally, if I make an appointment, within two days, I get a service. I love the Kinetic app, too and I have it on my phone.

A Kinetic salesman came to our door. He was very friendly and I'm glad I didn't turn him away! Kinetic had just installed fiber into our neighborhood. We were able to double the speed we were getting from Spectrum and cut our payments in half! Now that we've had Kinetic for two months, the speed and reliability has been as advertised: fantastic! The salesman stopped by again after installation to make sure things were working. Great personal service!

I had people listening in on my phone conversations. I also had their employees sending me porn videos. My house was bugged by their employees. I had about 50/100 robocalls a day. I had their employees calling saying there was an assault at my home. Need I say more???

I have a home far out in the County and Kinetic is one of a very few providers in our area. Signing up was a breeze and they were very nice. However, everything goes downhill from there. The service was down all the time, modem would have to be replaced twice a year and the customer service was horrific. It would take over two weeks for them to get someone to come out to repair the service. All of the service guys were great, but the customer service representative are in the Caribbean. Difficult to understand and are not willing to do anything to get your problems resolved. The last problem I had, I told them they had three days to resolve it or I was leaving. Did not care until I cancelled the service. Then they wanted to send someone out that same day. Worthless company. Been waiting for my overpayment refund after cancelling for over 4 month now. If you live out in the country, get Starlink like I did. Worth every penny, fast and no more headaches.

Our internet is out AGAIN for the 3rd time in the past 8 months. There is no outage in our area, the app shows there is a signal, but the box is bad. AGAIN. Kinetic was supposed to have a tech come fix it after a week of no service. I work from home so I need internet but guess what. The tech never showed. I called 3 times to get an ETA and was told the first two times the tech would be here by 6pm. When 6pm came and went suddenly the tech wouldn't be able to come out for another week!

Fastest speeds in my area. Technicians are knowledgeable and friendly arrive when they are supposed to or a little early. There is always clear communication. There have been very few issues which is amazing since I work from home. Very happy that I switched from the old provider who had issues at least once a week. Price is great, not at all expensive for the services I receive

I have had the greatest experience with Kinetic and everyday just gets better for they make my days happier 😊. I'm thankful to be a part of a team that is on call for everyday need of issue, outage problems to downed service. They are turelee grate. Thank for the time and service

I had Kinetic fiber internet for about 5 years and had only 1 problem and that was because my modem went bad. No buffering at all. I’m very pleased with my service. I recently had a problem with my Wi-Fi started dropping in certain parts of the house. The test showed no problems. I bought a Wi-Fi extender and so far it seem to solve the problem.

The product is good once installed. However, getting it to properly work was a nightmare! It took weeks to solve basic issues. TV compatibility was a disaster. Customer service was a joke. I had to install firesticks on my TVs to get a satisfactory reception. The internet still goes out with every storm and often in the middle of the day for no reason.

Very good service, when encountering a problem they respond in timely manner and resolve the issue. Would highly recommend to anyone. The personnel I have had the privilege to talk to are professional, courteous, concerned, and knowledgeable. The service personnel are timely arriving and keep you informed with their progress and what they found the problem was.

Kinetic by Windstream is fast reliable internet in rural areas. I've had Kinetic internet over 5 years. My service has only been out a few times due to weather or construction in the area. Technical Support knowledgeable and offers self help options through the mobile app. I would recommend Kinetic to anyone looking for great internet and phone services.

Ever since we changed from copper to fiber my waiting-to-load spinners have disappeared. There seems to be no limit when we have several cellphones going while watching Netflix. I am totally impressed and pleased. My upload and download speeds average around 760 Mb/s. By comparison, my previous DSL typically ran 10 Mb/s.

It is wonderful customer service who go out of their way to assist and help. The service is great and hardly ever goes out. I would recommend Kinetic. If you are looking for good service and a wonderful customer service department. They are quick and prompt and if you have any issues or problems they will resolve the matter quickly.

Price for the service is expensive for Seniors and the price for a landline should be in the bundle along with TV instead of being DIRECTV. The only positive about Kinetic is that you have an office in Albemarle and great local service. When calling to talk with a rep. the background noise sounds like a daycare or restaurant.

The technicians I worked with to complete my order were very friendly and informative. They informed me of when they would be arriving which I really appreciated. I am curious though of when I will be receiving my fiber optic service. I understood that someone would be contacting me regarding the installation. Hope that it will be soon.

We had the competition when we first moved into town. It consisted of unreliable connectivity. Our internet would just randomly drop. We tried Kinetic and never looked back! Better price, quick and reliable connectivity. Ideal for having a gamer and streaming everything online. I only wish parental controls where part of standard package.

I used to have Windstream, and then Kinetic took over it. The service and the quality have been good, and they actually improved the cost at one time and lowered my bill. I live alone and only have one computer and one phone, but the bill was out of sight. That was just this year, a few months ago in April. They looked at it and reduced the price because there was a lot of stuff I didn't even need.

When we first moved into the house we’re in now, which was three years ago, I had no internet other than satellite internet out there. So, we waited, and Kinetic was finally running fiber optic there. And I needed the internet for my work-from-home job. So, it was the only good internet to get out there. I didn’t have much of a choice unless I wanted the crappy satellite. So, I was in touch with them back and forth for a year, waiting for it to get finished. And then, when it got finished, we finally got it. 

It’s been amazing with Kinetic Windstream. Every time we have a problem, it gets fixed ASAP. We had to fix our wire once because it got messed up outside while I was cleaning. The other issue was the box we rented from them. Ours was too old. Now it works faster and better. The internet reaches even to my yard and in my carport. We have the gamer’s package because my husband and kids are into games. There has never been a glitch when the power goes out or during bad weather because we have fiber wires. The fiber wire is very top-notch, worth it, and up-to-date. It is way better than what we had three years ago. Ever since we switched to Kinetic Windstream, we have had no issues.

I first heard about Kinetic on the TV, and then a sales agent came by to talk to me about it. It sounded like a good deal, so I decided to sign up. I’m having great service with the internet. I use it for my work in the office and I also have a television for watching programs. The price is good, and the quality of the service would be a 10 out of 10. People need to try Kinetic, they might be greatly surprised by it.

When I got here to Glenwood about two years ago, we had Kinetic set up our high speed internet. I talked to them on the phone and it was very positive. The installation was wonderful. The fellows who came and got me all hooked up were great. I've looked at other companies and I think I've got a very good deal with them. I would tell people to go with Kinetic. I enjoy everything they've done for me.

There’s no good satellite where I live out there. And my neighbors had gotten Kinetic and told us about it, so we went ahead and looked into it and had it hooked up. We have internet service through them, and we use it just for watching TV and looking stuff up on the phone. We’ve never had any issues with it. Their service is awesome.

I have been a Windstream customer for more than 25 years. They have always been reliable. All is good right now.

Kinetic's service works well. Their customer service is good. But, I would love it if the price went down.

I have had the same account for 23 years and it has been a painful 23 years. One thing about Windstream is that they are very good at charging the customer and not crediting the customer when there are issues. I have been through this many many times and I have had enough. This most recent outage, I ended up emailing the President of Operations over my state and telling him the issues that I was dealing with and the extra costs that I incurred due to this outage. I work from home, so not having internet is an issue and does not allow me to work. He told me someone would be in touch. I spoke with a woman from the Executive Complaints department that assured me everything would be fixed and resolved quickly and if I had any issues to contact her and she would take care of it. Well, she wouldn't ever take my calls after that one conversation and wouldn't return any messages.

I have service and I was hooking up service in my name for my daughter and was promised to get a $100 Mastercard for recommending her. It's been over a month and I didn't receive it. And I called customer service and they said they don't see any place where I should be getting a card. So I was outright lied to very disappointed.

Kinetic bought Windstream, which I’ve had for 22 years, and the service has been good. The overall cost is not bad either. Kinetic works good for me.

Throughout these years, my experience with Kinetic has been consistently pleasant. I'm happy with the service they provide.

I ordered and am paying for the fastest business internet service with phone lines, phone rentals, and e fax. The speed is never close to the 1 Gig ordered. The phone service seems to be OK though dialing or is ancient technology. The reason this is a poor value or decision is that the customer service is not there. The project managers are a joke. Kelley ** the PM. She screwed up the order multiple times. When I asked for on-boarding to help download the app into iMacs, to change password on visitor wi-fi, to retirement voicemail and taxes, I was told that it wasn't her job and to watch a YouTube video.

The worst customer service experience. I asked for price and availability, the agent told me the information. Then I told him I would need to discuss with my roommate first to fully make a decision. But he was keep telling me that I was doing non sense that if I don’t have internet for the next few days, I won’t be able to do anything. I told him I will deal my situation and thanked him for helping. But he was keep telling me what I am doing is non sense and I should place a service right now. I said no again. Then he hung up without a word. I can’t believe how emotional, selfish, and unprofessional thus company represents. The worst company ever.

Worst company I have ever dealt with. This is at least the 4th time in the past year I have been down at least for 5 days or more. It was “fixed” yesterday at 3pm and is already down again at 6am the next day. No help when you call other than the obligatory “sorry”.

I wished I could give these people a Minus Negative star. I called these guys a week ago to get an estimate for internet. It was too high, couldn't afford it, a week later, a representative called me and asked me if I had found an internet company. I said no, she said they had a special based on my credit for $15 a month for one year, an additional $10 the following year, making it $25 based on my credit. I hesitated to give her my social security number but she assured me it was a soft hit on my credit. I finally gave her my credit card, social security number. She said I was approved for the $15 a month deal and I would get an additional credit for being an AT&T customer Plus a PrePaid Debit Card. I told her to send me the deal to my email. 24 hours later there was no email.

My dad passed away, and I reached out to Windstream to report his death. Ben, the supervisor refused to stop the billing from the date of his death. He was very rude to me and could care less that my dad had passed away and yelled at me justifying that they can continue to charge to the day I called and reported it. It’s been 7 weeks of dealing with my dad‘s passing and figuring out what all his bills are Every other company I had called automatically refunded anything billed after the date of his death. His is the only name on all of his utilities, and my mother had to move to assisted living after he passed. So apparently we’re supposed to stop when someone dies and notify them on the day of death and we cannot wait to get the death certificate or to figure out even where their bills are.

Mr. ** was professional, polite and very knowledgeable. You could tell that he really enjoys what he does and he exceeded any expectations. He was the “epitome” of what customer service should be. He made the process very easy. Thank you so much!

Kinetic lines have fallen down over my driveway, left numerous calls to no avail, cannot drive L P Gas for house, cannot deliver because he can’t drive under down lines that are hanging so low. It’s been a month and cannot get anything done regarding the very low-hanging lines.

Horrible Internet service. I pay an extremely high bill $147 monthly which isn't disclosed as one of their packages. I have intermittent connection they send a tech to the house to work on it which he made the issues worse. You tell the troubleshooter the issues they ask the same questions not hearing what you are saying all to try to send another tech out. This has been a month and still nothing resolved. Literally had 3 decent days this entire month. I've been a customer for years and just this month and all the service tickets I've had put in and all the no resolutions I have encountered is put a pretty bad taste on my mouth. Is there anyone in this company that knows the product and how to resolve the issue?

Most incompetent "customer service" I have ever experienced. Called ahead of time to cancel my account due to a move. Arranged to have the modem return label shipped to our new address. Here we are, almost a month later. Another bill, and no return label. In the past 27 days we have spent almost four hours on the phone trying to get this straight. You can barely understand anyone due to the accents. They say they fixed it. They didn't. Don't use this service unless you have a LOT of free time if there is an issue. TERRIBLE!!