Kinetic Reviews

My interaction with the sales team of Kinetic was smooth and without hassle.

I've been with Windstream for over 5 yrs. I used to never have problems. However since Dec. 2024 I've contacted them several times with techs coming out 3 if not 4 times. Customer service is slacking too. I gave one CS rep all my info & the problem. She puts me on hold & after several minutes another CS rep comes on the line. She started asking me the same questions, so I asked, "Are you not the one that I was on hold for." Nope. So started all over again. RIDICULOUS!!! If my remote county gets another provider, I will probably be changing.

Updated on 05/09/2025: You have to be kidding me. Not only was the issue not resolved, you sent me over to financial services who sent me a letter telling me I am past due and you invoiced me again in May. I can’t make this up. How bad can your service be. I called the phone number and got some ** that read from a script and could nod help me. I called again and got someone who at least pretended to understand what happened and claims to have resolved it. I asked for proof it was resolved and she could not. I have little hope

Allison was rude, unprofessional, and attempted to overcharge me. I told her I wanted to receive a paper bill in the mail, since my bill varies each month and constantly increases. She told me I would have to talk to someone else, and it would cost me another $2 JUST TO TALK TO A “LACK OF CUSTOMER SERVICE AGENT”, which is literally THEIR job and Kinetic ROBS customers to pay them. I would NEVER recommend Kinetic or their service. The service is shotty and employees are rude, unprofessional, unable to speak English, and do not help customers unless they can rob them of more money. BUYER BEWARE!!!!

I changed from Spectrum to Kinetic about a year ago. They convinced me my bill would be cheaper but when all was said and done it was $10 higher. They also told me my service would be better, it wasn’t. In a matter of fact, it was slower and went out more often than Spectrum. When I called on March 11th to cancel my service they told me they would send a box to send the router to back to them. It’s April 2nd and I still haven’t gotten the box. They also charged me a full month even though the cycle on my bill started on the 26th of the month. When I called to find out where the box was, they told me I was supposed to get it today, that remains to be seen. When I asked about my bill she said since I was in the middle of the cycle they do not prorate bills. Unbelievable. The representative was rude, not terrible but rude enough to make me think she was being rude. Do not waste your time, money or energy on them, it’s not worth it.

They added a land line and protection without my authorization. Spent over $900 on those alone in 2 years. They only gave me 6 month credit. They said I should have noticed sooner and their contract says that. They are thieves. Half the time we have to use our phone's Hotspot for the TVs. Would never recommend!! I am currently looking for a new provider.

If you have options, go to another company! The service is unreliable and if you need a technician, good luck! They make you sit around all day to just cancel at the last minute and reschedule it the next day, causing you to miss another day of work. To make things worse, they charge you for 1gig service but only give you a fraction of that.

Cheated me out of $25. Be very careful about their automatic billing. On the very last bill at my previous address (zip code 50166), they added a charge for home phone that I never signed up for. Impossible to get any satisfaction by complaining. The internet itself was good. Just don't be dishonest.

I wanted to try out Kinetic Windstream because it was a little bit cheaper than the internet and the cable company we have here in Meadville. The sales rep was a nice guy. He explained everything to me, how much my bill would be, so I had no problem with him. I have the Wi-Fi, telephone service and my TV's got Roku built in it. The internet speed and the quality is really good. It doesn’t go out like my old cable company used to in bad weather. It stays on and I can watch my shows without interruptions.

I’ve been with Kinetic for 26 years. It was something before Windstream. It was Alltel or something like that. And so, I’ve been with them a long time. And I love the company. I have a lot of people complain about Windstream or Kinetic, but I’ve been happy with my service. My internet works great.

I’ve been with Windstream for about 21 years now. The quality of service was good. Everything was nice. I had a very good experience with them.

I’ve been using Kinetic since it replaced Windstream. I’m a very low-key user, and I do some simple things on it. I don't exhaust the ability of the connection. Rarely had a problem. If it is, it's probably some electrical thing somewhere.

We have been with Kinetic for 30 years. We were with one company and Kinetic too them over. We have them for our internet and the quality of service is good. A couple weeks ago, the phones went out for two days, and I had to redo everything. Whoever was on the other end of the line did a great job. That was the first time, other than when there was a storm, that it has gone out for an hour or two. They sent us little notes on our cellphones telling us they were working on it, and they kept us updated until it came back on. Our experience with them has been good.

I had internet with Kinetic before. Everything’s been really good with their customer service. The quality of service and the internet speed are good too.

We've had some difficulty with the Kinetic since it was installed, but it's okay. We were with Windstream a number of years ago, and we had problems with them. Their service is okay today. The service hasn't been bad.

Kinetic helped us with our computer when they had area-wide trouble and we lost all our power. Over the course of several days, we spoke with various customer service people who helped us. But they did as much as they could and we had to call our own computer man to come out and continue with the repairs. It was over a two-week period and it was a very complicated problem, but the representatives that we had were very patient and did everything that they could from their end. Every time we've had to have somebody come out with Kinetic, they've all been very helpful and we appreciate it so much.

I'm happy with Kinetic Windstream. I did have a problem and I called in. I got a woman and she knew absolutely nothing. She was worthless and she hung up on me. But outside of that, I've never had any problem with them. They have cable, TV, internet, phone, and home security, and I use the service for all of it. I like it. Different ones say that they don't care for it and go with something else, but I don't change. My son-in-law who would change everything is up in Minneapolis, so I stay with it. The price is a little high, but what isn't high? Everybody else is expensive. You'll get their special for a year or so, but Kinetic has that too.

I got Kinetic when it changed from Windstream that I had at the time. Calling customer service has been okay. The price is a little high, but it hadn't been a big change since they changed to Kinetic. Right now, I'm having a problem with my computer freezing up and I have to contact Kinetic if they can help me.

I ordered basic internet, ONLY. The customer service rep added additional services to my account without my authorization. Once I realized they were charging me an additional $14.99 a month, they refunded to credit my account or refund the money. I paid that for 5 months, because I set the bill up on auto pay from my bank. I called in and CSR supervisor said I should have cancelled it sooner. I didn't add it, order it or know about it, so how would I have known to cancel it? Shady business practices. Chose any other service provider if at all possible. Watch your "ADDITIONAL SERVICES" on the 3rd page of the bill in small print, that is where they are hiding these unrequested service items.

I have been a long-time customer of Windstream, which transitioned to Kinetic, and I currently use their telephone and internet services. Unfortunately, the service quality has not been very satisfactory. Prior to switching to fiber, any minor rain would disrupt the service, leaving us unable to watch TV for extended periods. It took them three to four months to address the issue, which is quite concerning. Even now, I experience issues like the speech going off and the phone getting staticky.

I've been using Kinetic by Windstream for around 14 years. One feature I appreciate is their security suite, which works well. However, my experience hasn't always been smooth. It took a couple of months to get the service hooked up when I moved houses, which left me without internet for 2-3 months. Despite the initial challenges, their service has improved over time.

My previous provider, Charter, was unreliable and expensive. I was paying nearly $400 a month for cable and internet. Having worked at Windstream in the past, I was familiar with the company and decided to make the switch. Since switching to Kinetic, the service has been very satisfying. The streaming is delayed at times, but it's manageable and there’s rarely buffering.

I started using Kinetic when they transitioned from being Windstream, as my internet comes through them. My interactions with Kinetic representatives, particularly the technicians, have been positive. Whenever there's an issue, the technician is polite and efficient in resolving it.

My internet in Newark Ohio keeps shutting off and I have called the service center five times and had two service calls with technicians come out they said some equipment that is bad and I had a new router sent to me and the internet keeps shutting off and today I called Windstream to cancel my service and was constantly put on hold and the call taker would not cancel my service or prorated my account.

I have noticed my price is gone almost double within a month. Frequent service outages which impacted my business terribly, poor service, customer dealing and overcharge are the characteristics of this company. I wouldn't recommend this to anyone. Too bad for business, online students and other who uses the internet as their major activities. I wish this company goes out of market fairly soon. Not sure why it is still around. I'm looking for potions. WARNING TO THEIR CUSTOMERS! They overcharge and lie when you ask about the overcharge. I would like to bring attention to BBB and other authorities for lack of ethical business and overcharging customers under fake topics!

I was a Windstream residential customer from early 2007 through the end of 2024. My home is located in rural north Florida and the only internet and landline phone option that I had during that time was Windstream DSL service. (They later merged with or were bought out by Kinetic towards the end of my time with them.) During the entire time that I was their customer I had recurrent drops in service. Also, my internet speed was a fraction of what they claimed was delivered at the pole. They claimed the bottleneck in speed occurred in the underground lines from the pole to my home. Yet, in all the years that I was their customer and ALWAYS paid my bill on time (via autopay)... they NEVER did anything about updating or fixing the line and providing the internet speed I was paying for. (The line is their responsibility until it reaches my house.)

I found a new service that was about 40% cheaper, so I had it installed because Kinetic kept increasing rates to $92/month. After installing new service I tried to cancel Kinetic. Cannot cancel online but must call 800 number, but it was always busy. Finally got through, but had to spent more than 10 minutes answering questions, and if I did not, they threatened collections and credit rating hit. I was at work and finally got my wife to finish call. They offered to reduce rate by around $55-60/month (60%+, which proved to reduction). Proved to me that they were overcharging me for years. Do not ever use!

We moved out of the country and they forced us to wait for a box to ship the modem back to them. They would not allow us to return it to a store. We can’t get a box overseas and ship it back, spend countless hours on the phone with absolutely no alternative

This is the worse internet experience anyone could ever have. First in 2017 when I signed up the gentleman who installed left cable unburied for a year. I was told not to worry that there’s no power to the line and they would be back to bury. The next year my granddaughter touched it while playing outside and was shocked. I was as well since I had to move it. I notified Kinetic and they were out the next day. I was unable to reach them in regards to this afterwards. I sent pictures and everything to Mr **. Since then I’ve always paid my bills on time. They will shut your service off saying they never received a payment. I’ve always been Leary giving my debit card information out to a call center which I did anyways and that’s exactly what happened. They took my information and I was charged a second time.

Today’s date is 12-10-24 and just got off the phone with a guy who really seemed like he either hated life or his job! If you don't like your job then quit, not that hard. My internet has been going in and out for a while now but he said he fixed it. I HATE this service but we are stuck with it where we live.

One of the worst services I have ever had when it comes to internet, I moved into a semi rural area and needed internet so my wife can telework, the only option we had at the time was Kinetic/Windstream, so I called made the appointment for service to be connected, date and time. Date and time came and went with no service, I called the service center and was informed that the connection date was changed and that I was the one that made the change! NOoooooo! I did not, it was auto changed even though I did respond to the TEXT reminder, and had the TEXT to prove it, was informed that it would be another week, the customer service was no help at all in trying to correct their mistake.

I have to re-start and re-cycle my router every day, usually multiple times a day. Their only answer is to give me a new, cheap router and it never completely fixes the issue. This has been going on for years. I also spend double what anyone else I know spends on internet.

If you're looking for a good internet company that treats you better than all the others, this is not the one. I wish we would have never went with this company. Just like all the others they start out wonderful because you're a new customer but after a few months they start increasing your bill. And before you know it you're paying twice what you signed up for. Then when you reach out to discuss a resolution you get hung up on 3 times. Absolutely horrible company to do business with. I would never recommend Kinetic to anyone for any reason.

This is the absolute worst internet phone company that was ever made. Please stay away. Worst customer service. Worst connection speed. This company should be ashamed to even call itself a Internet service provider. They give you crap but take all that government money. Don't they our tax money for the worst service ever and don't even have their customer service here. How can anybody across the ocean help me with Internet service. Please save yourself a headache and if this is only service you can get then just get starlink instead. It's not worth having should be zero stars instead of 1.

My internet went out today for third time this week, all during business hours, no weather issues. Was out for more than 12 hours one day last week. I did get an email the next day notifying me of an outage the prior day! For each outage, contacted customer service thru phone and their app. Can never get an eta on service resumption or on reason for outage. Will be looking for alternate carrier.

I have been a Windstream customer for many years and just this month they ran fiber down my road. I thought it would be great to have fiber, wrong! Won't hook up the 3 houses on my side of the road. Many calls and non-returned messages later finally got to speak with an account rep, best they can do is lower my bill a little. They must value new customers over the ones that have been paying their wages for years. Will be shopping for a different company.

I chose Kinetic Windstream because I was told they had fiber optic service in my area and I signed up for fiber optic. The technician who came out even hooked me up and raved about how much I would love the fiber optic because it was “screaming fast”. Obviously I was delighted! How wrong I was! I started having buffering issues within the week. We have been through 3 modems already and had several service technicians to our home and numerous calls to their call center. While the technicians are very nice they all do the same thing and cannot help when the problem is with the frayed copper lines that I obviously have instead of fiber optic. I just found out I did not have fiber optic this last weekend from one of those technicians.

I had Windstream for years and continued to complain about speed and outages. My speed would go down over weeks and I never got the 1 Gig I was paying for or even close to it. I was also told that when my power was out there was no internet. I switched to Spectrum and immediately got higher data. I contacted Windstream to cancel service and then got bills for a full month and called again to complain that I had not used the month service. I was told by a non American woman that my bill was actually $40.27 and pro-rated and I would get an invoice. I have waited a month and finally got a letter stating I would be turned over to a credit collector. When I advised the woman that I would gladly pay the bill if I had an invoice. The lady said she would not send an invoice and if not paid she was sending to collections. This call and the first call are recorded for the record. I would never do business with Windstream again.

Windstream’s customer service is a dumpster fire and there is absolutely no way around talking to them. Windstream is the only ISP available where I live out in the country or else I would’ve left them years ago. Their customer service is located in another country where I’m guessing English is a second language. I say that because they all have a bit of an accent and there have been several whose accents were so prominent I could barely understand every two or three words they spoke. Speaking to someone abroad is no big deal, but when their ability to comprehend the severity/complexity of an issue that is when it becomes a problem. One time, a few years ago, I managed to communicate via live chat with someone from the U.S. but my problem was out of the realm of her job duties.

My experience with Kinetic Windstream has been nothing short of a disaster—one of the worst I’ve encountered in business dealings. From the outset, their customer service representatives displayed a shocking lack of knowledge and professionalism. When we faced service interruptions, we were given an “estimated lead time” of 1-4 hours for restoration, only to be left in the dark until the next day without any notification. To make matters worse, our phone service was entirely non-functional, compounding our frustration. It’s been a relentless cycle of problems, and each interaction with their support team leaves me feeling more exasperated than the last. If we had any other viable options in our area, we would switch in a heartbeat.

Service is not as advertised. Speeds and mbps are very low with a latency very high thus translating into poor signal and speeds lower than what you're paying for. They messed with the lines on Oct-11-2024 and ever since my signal has fluctuated all over the place and knocking me off the internet randomly. Have called Windstream every day for over a week and they keep saying there is nothing wrong. These people do not care about customer service and if I am lucky someone will be out next week which won't cure my problem. The real issue is poor signal quality and not enough power being supplied to my home and I have told them this and they keep ignoring me. These people are the worst and now that we finally got a new internet company in my area I will be switching and recommend everyone else do the same.

Poor service. Poor connection, very poor customer care. Very hard to understand their language. They keep transferring calls to next customer care. I spent 2 hours on the phone, and they didn't help. They are most useless customer care provider.

I will state when Kinetic took over Windstream a few years ago the service has progressively gotten worse and the billing constantly increases. The quality of service is not the same. We have been without internet and phone service since 9/26/24 and was told it would be restored by 10/11/24, yet we still have no service. I have been actively searching for new service so that I can receive quality service again.

I regret switching internet providers and will be transitioning back to what I had before as soon as this current billing cycle is over. I DID NOT get what was advertised and there is absolutely no detail about my plan within the app under account, nor any information in my email. There's a feature to test the speed and the amount due for the bill and when. That's it. I reached out to customer service about that, and they started out beating around the bush. I had to bluntly ask what my plan entailed to get an answer. I receive 250 mbps less than what is clearly advertised and yet, I'm still paying the same price.

I have been a Windstream customer for years. (Very limited options) I pay for 10 megs of upload. (Only option given) About every other month my service drops to 1 meg or less. (As I type this I am at .75 meg) I have to call their service department and deal with some foreign country rep who barely speaks English that's procedes to tell me to try the same things I have tried hundreds of times before, which does not work. Then after 15 to 30 minutes they tell me they will send a tech to check my house which it and all my cables and equipment are new. So the tech goes to the nearest hub and fixes their crappy equipment. I am currently looking for other internet options. I am currently charged $98+ per month.

Works good until it doesn't and when you have an issue their phone customer service is absolutely horrid. They don't speak English, they ask you why your Internet isn't working which is why you are calling them, they don't communicate, they don't call you back and then they set an appointment two weeks out with a technician. Awful, awful, awful. Do not recommend!

Did everyone notice the same mundane response to everyone's problems? "Hi _____, I regret that this has been your experience. I am happy to assist with getting your service issues resolved. You can email me directly at wincanhelp@windstream.com." Windstream doesn't care about their customers. They are money hungry with no customer service---Unless you pay $6.95----I was charged without notice. Slimy....and they charge you to pay them, too--when using a cc. Hate this company. Looking elsewhere. Thanks long time customer!

I've been with Kinetic since January of 2024. I moved apartments due to black mold. For a couple months since I moved, I never got a bill so I constantly called them and they tried telling me I only owed $9.99. I said okay and paid it. Later that same day I got a letter in the mail that they were charging me $105. I called them and told them I didn't receive a notice or a bill on the app prior to this and that I was trying to get ahold of someone. They told me it intact was $105, but now it's $150. How the hell does it jump that high?

For the last 14.5 years I have had great service, fast forward to August of this year. My internet service has had to be reset at least 5 -10 times a day both manually and by customer support. Had a tech come out multiple times with a run around from him and no fix. Friday September 13th called and cancelled service after going with a new internet provider only to get a bill on September 16th for $104 for service 9/13 to 10/12. Called customer support about it and got transferred around 3 times only to be told that my service was never cancelled and that I am responsible for that bill.

This business is horrible!! Been a customer for 3 years....Llate last month on bill for the first time in 3 years., they just shut my service off...didn't even let me know.. So I call and I had to call 3 numbers to finally get through to a person!!! Horrible service!! DO NOT GET THIS COMPANY FOR ANYTHING!! TRUST ME!!!

I called about my bill and I couldn't understand the person who I spoke with and he was rude about my payment. He didn't say thank you have a nice day or anything at end of call, he just hung up on me. I didn't care to be treated like this. Very bad service. As far as the service it works well.

Have had a "price for life" plan for 11 years. 2 years ago, my bill showed an increase due to a $5.00 charge for Kinetic + tax...which amounts to a $10. total increase. Neighbors have same exact plan, but not the increase that has been levied on me. Over 2 years, this is a $240 overcharge. I have made numerous attempts to resolve this, but the response has been "you signed up for this service". Excuse me, Kinetic was not even in existence when I signed up in 2013!!! Service is average, billing is questionable.

I purchased the 1gig Internet. Since my purchase I haven't seen speeds over 220mbs. The packet loss is what really gets me though. Anywhere from 1-12% packet loss AT ALL TIMES. The internet constantly crashes on video games due to the packet loss. I've spent multiple hours on the phone with them to try and resolve the issue but it's to no avail. They don't seem to care if you receive what they say they offer. I would not recommend and will be switching when this month is up.

Horrible. Just SO bad. 2 houses, 2 cities, and both are equally unstable. The government should shut them down for deceptive and fraudulent business practices. They are selling a service that they don't deliver. And they act so stupid when you call customer service. As if they are shocked that everything about everything they do is complete garbage. We've had to tell them 5 times that we switched to fiber. They don't even know what you have, much less whether or not it works.

Horrible!! To make a very long story short I have never missed a payment yet my bill says I owe them $595!! It all started when we moved over a year ago and they didn’t cancel our account for our old address so I was paying still on our old Address thinking I was paying our bill for our new address because I was still getting service at our new address. Once they apparently figured this out they told me I owed them over $500 and that I hadn’t paid in 5 months!!! Yet they shut our service off for nonpayment with no warning. Not to mention I have never missed a payment which you can see on my “old” account apparently.

First of all, you can never get through to anyone. The line goes out every four months and the only thing they do is apologize. It’s never fixed on time. Extremely expensive for the service they give. I’ve been waiting five days now to get my phone back on along with my Internet, if you can keep from it, please do not use. This comment is horrible.

Service 1.4 mbps download and 0.5 upload. I canceled and ordered Starlink. The CSR that assisted in canceling my account was wonderful so I added a star.

This company cancelled a service appointment I made last Friday because I didn't respond to a text I never received. Now they can't schedule me again until next Tuesday, all due to their own incompetence. Do not use this ISP if you have literally any other choice. You would get better service out of an actual potato.

We have had multiple "outages" in our area, two of which spanned several days. Kinetic refuses to give an estimated time of repair, and the customer service is abysmal. The last time I had service this slow and unreliable was around 1998, when I was dialing up on AOL. I have an install scheduled with another provider. I cannot be done with Kinetic quickly enough!

We have been without internet for 3 days now. Kinetic says they are working on it but because we are now into the weekend no one is working on it. 250 people are without internet in our area. This is shameful that kinetic doesn’t have people working around the clock when there is an outage. These days, Internet is an essential service just like gas and electricity. A “utility”. Utility companies have technicians working 24/7 to remedy an outage. We work from home and are incapacitated without internet. Shame on Kinetic! Hope you enjoyed your weekend 'cause your customers didn’t.

I have never in my 41 years on this planet seen such a garbage company. Not only did they trespass on my property to dig line for cable that we did not ask for because we are not customers of this company, they cut through our main sprinkler line. We have called three or four times trying to get this resolved, three times they sent someone out to take pictures and nothing happened and then one day magically a couple of guys showed up to fix these small section of plumbing to connect the three sprinkler heads that go out towards the street watering the front of our lawn on our brand new house.

If I could give Windstream/Kinetic a negative rating regarding the incompetent service I have received trying to get help with my landline, I would. I've had a landline starting with Windstream for 29 years, but I'm going to find another provider. I called technical support 8/7/24 because my cordless phone kept displaying "line in use" and I couldn't dial out and dialing in got a busy signal. Got a person who had no idea what she was doing, and I had to ask her three times to turn off the noise in the background because between that and her accent, I couldn't understand her.

A manager contacted my daughter's mother and was very professional and went over everything step by step and explain what happened. He answered every question my daughter's mother had and I really appreciate that manager. I wish I could remember his name! Thank you for reaching out cause I forgot I wrote this because I was so angry that day. Summer and kids no internet my ears were bleeding. I really appreciate you contacting me and reminding me. Thank you again!

Windstream does not honor their commitment if they make a mistake, they make you pay the penalty. I open a service ticket, they went to the wrong address and then would not come out the very next day. They made me wait for several days. Because of their mistakes. The phone agent was pleasant. The agent saw all the notes and couldn't figure out why they got it wrong.

Windstream Kinetic is one of the worst internet companies I have ever dealt with. Their internet service is unreliable and their customer service is terrible. If you have any options other than Windstream you should take the option.

We have not been provided with the advertised speeds. We are told that they would need to upgrade their equipment and they will not do that. Yet they continue to increase our rates regularly, so we are now paying far above what they advertise for the higher internet speed. If you have an outage it takes days for them to come out. More than once they have failed to show. We follow up and discover that they simply canceled our appointment because they thought that our outage was related to an area outage. They don't bother to call and confirm that your service is back on.

Their service sucks. It is ALWAYS out and they have the nerve to raise your bill frequently and not credit the missed service! The worse part, they do not care because they are the only supplier in this area. Make no mistake, when someone else offers service, you will be gone Kinetic! If I could give 0 stars. I certainly would. One star is definitely too good for them.

5/23/2024. Talked with Support on 5/23/2024 about being billed on 5/20/2024 ($77.79) when I cancelled at the end of April but not officially cancelled until 5/3/2024. Support said I should get money back since my payment on 4/18/2024 ($77.79) should have covered 4/27/2024 thru 5/25/2024 (approximately $60.00 refund for 5/3/2024 thru 5/25/2024). The payment on 5/20/2024 ($77.79) should not have been taken out at all. Support very nice and professional. Waited to see if I would receive a refund. Forward to 7/25/2024.

Thieves, liars, and one of the most disorganized companies to do business with. Lied to me about monthly payments. 12 months later charged me $373 that they had no idea why? They had also set several different accounts that I had no idea existed. When I confronted them about this they put me on hold for over 2 hours. Twice they backhanded money from me that I was unaware of!

We have Windstream internet. We pay for it every month 50 bucks for the lowest plan. And pros are we get internet sometimes but the cons are so much more. We easily over pay for it, we have no internet more times than we do. The service is the worst. I mean worse than satellite on a cloudy day. The customer service a bit better than the internet but not by much. If you have a problem don't expect it to be fixed, they said they will send the ticket to their internal team. Pretty much a way of saying back burner we don't care.

If I could give zero stars I would!! These people will tell you anything just to get you to sign up. A phone number I have had for 35 years is now gone. The internet never works. Ask to speak to a supervisor. They say they don’t have one or hang up on you!

Dealing with Kinetic internet is a joke. As of today, our internet has been down for five (5) days. My husband and I work from home which includes running a business and we rely on wifi to use our cellular phones. Two different representatives informed me the internet issue involves an area outage. Checked another home on our property and on the end of the internet line, which was working, therefore NOT an area outage issue. But, if Kinetic uses the area outage as an excuse, they don't have to request a technician. Called to speak with a supervisor but the representative refused to transfer me and placed me on permanent hold, so I finally hung up after 30 minutes.

Don't think for one minute that Beth from email wincanhelp is going to help you. Trust me. Run far, far away from this company. They don't care about you or your needs or anything you want. And that goes for Beth email wincanhelp@windstream.com. She either can't read or doesn't care. I emailed Beth at wincanhelp@windstream.com twice and that's been a month ago not a word did she send me back. They are dishonest, and they play that game "Well if he doesn't do his job then I can't do mine" game. You may start at monthly payments at 39.99 will I pay $140.00 now.

Called customer service, first guy hung up on me. Second person when I ask for a supervisor refused to get me a supervisor then connected me to another customer representative who said they weren't a supervisor who connected me to three more people. This call lasted 55minutes without anyone helping me.. THE WORST customer service in the world. My bill was supposed to be 49.99 for two years. After 4 months they raised it to $68.38. I finally gave up, filed a complaint with the BBB. Changing companies. Their call centers are all overseas and are terrible.

Terrible customer service. The internet was great for two weeks but then I cannot set up online access and they are not honoring the price they promised. No one on customer service is even in the United States and they are all robots so no one can help you. Awful company.

Kinetic's automated system does not recognize my account #. When speaking to a live person it's Middle Eastern. I can't understand. Charged $50 in late fees even though I have tried to pay this bill 4x.

I have had Windstream for 2 years and never had any issues until trying to cancel my service. The first call took 30 minutes & acted like it was all good. Soon to get a bill later that it is still in service.. I call again and they don't even have on their records that I had originally called and cancelled. RIDICULOUS. Here I am two months later and I have a "bill" sent to my house that I hadn't paid from back in March. I have bank statements that I had paid it. This is ridiculous service. I was fed up and paid the bill because I didn't want to deal with their awful customer service anymore. I will NEVER use this provider again.

An internet company that requires you to call for rates and scheduling? That makes me hesitate right from hello! Staff was professional, but their systems are obviously badly outdated if there is absolutely no automation for those who know how to use it. No TV offerings outside of DISH (never ever use them imho, price baiting/switching in the past), not great deals and they tell you right away, there are not many providers. But I found a half dozen online services available, Starlink, Tmobile, Viasat, Hughes, Google fi, all have service in this area with fast Internet (no phone or TV). I will probably sign up for the land line to see how it that part works, we will see. :)

Contacted Windstream Kinetic three times in reference to the $200 Visa gift card for signing up with their service. First they told me it was 45 days before I would get it. Ok, then called them back after 50 days and still not receiving my $200 Visa gift card and was told that I supposedly had it set up as a statement credit... Wrong! After 60 days I contacted them through the Go Kinetic chat. This time I was told that I was past due and late on payments therefore I was not eligible! Of which I signed up for automatic payments from the very start. In fact they were charging me rental on a modem that I did not even have! They actually had to give me a $22 credit for overcharging me rental fees for 2 months! The associate then apologized for the error in their system claiming that I was in good standing all of a sudden. And now they had to send everything over for review for eligibility and the whole system starts all over again! Another 45 day wait!

They are the worst internet provider ever! My internet has been out for 3 weeks. Wife works from home so this has totally disrupted our lives. If I call customer service now I get a recorded message that the representative can not help me if I'm calling about outage. My neighbor has her internet and found out she is on a lower tier. Tried to switch to the lower tier and was told that if I did they would not be eligible for internet anymore. Pay 130 a month and I'm getting nothing. Had a lot of outages with them in the past that lasted a week but never have I been treated this way. Called local TV and gave them my story. Also filed with the BBB. Trying to find another provider but living in the rural areas my options are limited.

I hate that I can’t give negative stars because that’s what they deserve. I used to have Spectrum as an internet provider and I thought they were bottom of the barrel, but Windstream makes them look phenomenal. Terrible customer service and CONSTANT outages. I swear a corpse could provide a way better internet service than these scum lords. I hope they go out of business, because you’re better off not having internet than using these clowns.

I had Windstream Internet for about a year and without a doubt this is the worst company I have ever dealt with. They are actually crooked and I don't know how they stay in business. And on top of that, their service keeps going out. I could go on and on but if you want to be angry and frustrated ALL the time give them a try. I was supposed to receive a 200 dollar gift card but they said I had to wait 90 days but after 90 days they said I waited too long. I cancelled 3 months ago but they keep charging my autopay credit card and won't stop. They lie and cheat and they know it and laugh at you. DON'T GO NEAR THEM!

I’ve been a Windstream customer for 6 years and have always had auto pay so I’ve never missed a payment. Today my internet went out. I waited two hours and it never came on. I made my first call at 2 pm. It’s 9:45 pm and it’s finally on. It was their mistake and it took them almost 8 hours to fix it. Their voice mail is hell. I am quitting this ridiculous company tomorrow. Of course the others aren’t any better but I can’t send these inept morons another dime. Their problem is they have people answering the phones that can’t speak clear English and it gets so frustrating for the customer but they got short with me because I couldn’t understand them. I despise this company just as much as I used to despise cable companies.

We had a speed of up to 9 until about 2 weeks ago. I called and was told that someone would be out to fix it. Still waiting. I called back and was told we are only supposed to get 1.5. They could not explain the change. They said we were eligible for an upgrade and had an appointment today from 9-11. No one showed. I called back and was told they tried to contact me yesterday to confirm the appointment and because they couldn't reach me; it was cancelled. Now we have an appointment for Thursday. We have been unable to watch videos or movies, unable to play games and my emails take forever to send. This is not the first time we've had problems and may look for a different carrier. So done with Windstream. Also our price has increased several times and the service gets worse. I dislike being lied to and I have been over and over. Promised text messages and emails and I get neither.

Be careful when Kinetic Windstream comes to your street or area. They will have a several supposedly great offers to leave whomever you have as an internet provider. The reason you need to be aware is because it will supposedly take 45 days of your active service before you get the great offer that they won't give you. The amazing line the CS gives is on, "I'm sorry. Let me look that up for you. Well, I don't see it. Let me see what I can do. Okay this is what I'm going to do. I will send it to you in the mail." Six months later still nothing. Oh and don't forget the referral bonus money. That doesn't come either and then if you want to press it you and I mean you have to get the bill from your neighbor or whoever you got to join and get the number off of that so they can verify. My God, can you not afford to pay off the offers to your new customers!

I am a senior citizen and I'm a hundred percent disabled. Also I have been a customer with Kinetic by Windstream for over 29 years. The problem I am having is, I have been without my landline since Monday June 3rd and with all my health problems I cannot afford to be without my landline and I told them this. I know what they are trying to do is force their new system down my throat. Like I told them Monday I haven't been on my computer in about 5 to 6 years now. All I want is to get my landline back up and working. I noticed that for the last two months kinetic by Windstream has been in my neighborhood digging up my neighbor's yards and putting in new lines. I told them that I didn't want them digging in my yard and that I was not going to be forced into taking this new system or whatever they're trying to force on me. All I want is to have my landline back up and working period.

I never write reviews but this company deserves it. They have got the worst customer support team I’ve ever had to deal with. I had their fiber internet for less than a month and I already had called in to get it cancelled. If you never have to call in for an issue, then I guess their internet is pretty good. I got around 900 mbps while paying for 1 gig. Over the course of the month I experienced one outage, and then recently my cable had been hit by truck from hanging too low. The technician that ran my wire across the road must’ve hung it too low when installing. But no worries! I called their super helpful customer support team that told me I just had to wait till Monday to get it fixed! Nice! It would only take 4 days to get a tech to come out and repair my wire that they had improperly installed. So for 4 days I had their cable laying in my neighbor's yard because they felt that it wasn’t a good enough reason to send someone out earlier.

I highly advised to not even get on the phone with this company: Date May 28th. My conversation included the fact that I was at a RV Campground and my space was ***. I was told no problems. What was promised: Free installation and 3 months free service. Monthly rate of $34.95 with auto payment. After 45 days of no payment problems, a $200 Visa Gift card. 15mps and installation by a professional tech on June 4th. Sounds great. Call ended with no problems and a happy customer.

This company does not worth your time and money! The technician who installed the system did a lousy job which I needed to handle through an online chat that did not help much. Then the network stop working which, again, I tried to resolve through chat that did not help and the agent wasn't able to schedule a technician and ordered me to call the technical department which I did. Then the agent from the technical department told me that they will take care of it bot nothing happened for almost a week. The bottom line is that we canceled their service.

My dad has been trying to get his phone service restored now for three weeks. He lives on a mountain, so a landline is needed due to there not being a lot of cell service. The landline went out, and he made an appt a few weeks ago for a technician to come repair it. He confirmed the night before and I was home to let them in, but they never came. He was at a dentist appt, and apparently they sent another text to him that morning to confirm AGAIN. When he didn't respond, they cancelled it. Now, the service ticket is closed, and yet they can't (won't) open a new one. He's called, and when he's finally able to get someone on the phone, they can't do anything for him.

I would rate this even lower than one star if I could. I have only had the Kinetic internet service a week. I had to switch back over to my old service after 3 days. Problems included almost everything listed in other posts. I really wish I had read this site before signing up with Kinetic. A few issues I encountered: My security system would not connect with Kinetic. My home computer would connect but tell me "No Internet Available" while my work computer connected just fine. My iPhone and my wife's iPhone same thing - connected but no internet. This is only a small portion of the problems I had. Customer Service is a joke. The website they gave me on my Welcome Letter: ** does not work at all (try it on your end). STAY AWAY FROM KINETIC BY WINDSTREAM!!

This company is not worth the hassle. This company inconvenience. The technician never showed up. The agent/supervisor are unprofessional. I have not in got my internet connected and they are already left a bad taste in my mouth. I would not recommend this company to anyone.

I had Windstream Kinetic. First thing I was made aware of the techs that installed told me they never got trained on the equipment, representatives did not communicate at all to each other, last the corp head quarters complaint and compliment line was not even manned, calls just hung up. What does that say about a company.

There maybe issues after they come on May 5th. A 4-5 day wait time makes the speed of the internet 0 so the 1 gig fiber I have is useless.

They are overbooked for dispatch- I have an ALL DAY LONG appointment for repair 5 days from now- I am being charged every months for service that only works sometimes-and threats of extra charges when someone comes out to fix it

I been with Kinetic by Windstream for 5 years and sadly because I live on a rural area I do not have other internet providers because if I did I would definitely switch, customer service is a joke, not helpful and internet service is terrible.

Windstream raises their rates every few month. Rates are twice as much as Spectrum, so I am switching to spectrum. I called their customer service lady and she was very rude and unfriendly. I have been a customer for many years, but they don't care.

Absolute trash. I feel like I been taken. It's laughable that they would expect payment for this garbage service. They might as well send my account to collections now because I'm not paying one nickel for this so called internet service.

This company is so bad. The prices keep going up. The customer service was beyond horrible. The service is slow and unreliable. My Bill was $140 for 20MB speed of internet a MONTH, and I had to have 2 internet to get enough speed! Only provider in my area at the time. 5 years later we are free of this parasite. Do yourself a favor and go with Starlink!

Do NOT switch to Kinetic! We switched on Feb. 23. Since then we have lost the dial tone on our landline about once a week. We've have their service people here, tech support, and even tried a new phone, but we still have no dial tone. I spent 3 weeks in ICU at AGH last year with a brain bleed. All my doctors and hospitals have the landline number. Kinetic refuses to send anyone out to fix this properly today. Of course, when you call, you get people who cannot speak English clearly. The salesman also promised us a $200 gift card, which we have yet to see. One more chance, then I'm going back to Comcast!

My husband tried to get Internet from Windstream but couldn't cause the camper it was for isn't on its own loop. We are not happy we are waiting on the refund to be given back. At one time we didn't have this issue.

My name is Alexis ** and I'm very upset with this company and service. I ordered this internet thinking it would be cheaper than what I currently paid. I was so wrong! They have so many hidden fees! I didn't even receive a bill that I was told by the Fiber installation professional to wait on. Eventually I was charged $187.46! For the installation and first month! I give them a second chance and I end up billed $86.55 for the second month! It was advertised as $49.99! I look into the bill and they have a $10.99 gateway fee and a $2 paper bill charge. Taxes are $4, whatever, but they had the audacity to charge me a $25 reconnect fee! I paid the bill the first day I received it! It's not my fault their bill showed up a month and a half AFTER installation!

I wouldn't recommend this company to my worst enemy. The customer service is terrible, the pricing is atrocious, and the "appointments" never seem to happen and you are just out of service and out of luck.

Our service with Windstream in the last year has been terrible. The latest problem started this last Easter weekend. On Good Friday I noticed our internet had become...unstable. I didn't give it much thought, It was a holiday after all. Easter Sunday the internet had gotten much worse. It was then I realized that we hadn't received any telemarketer calls as of Good Friday. I checked the phone line, no dial tone and the line sounded like it was a open line. The service line was called, and since it was after hours... It was automated. We received a ticket number for Wednesday April 3rd..11:30 to 1 o'clock.

This company is the worst internet provider I’ve had experience with. It is 2024, and it still only offers slow DSL in my area. My speed, on a good day, is just over 3mb, and I am charged almost $80/month. Windstream says it is not planning to improve the speed, nor to install fiber at my address, but they have no problem increasing their rates. The lines seem to constantly break or have other problems. Their technicians, however, are professional and knowledgeable, and quickly find and repair the problem somewhere downstream, until it happens again.

This is the worst internet service ever! I literally live 900 feet away from the fiber transformer box and I still have to unplug and replug the router 2-5 times a day! Yep quality crappy internet for not $39 a month but $129 a dang gone month! That's over $1,500 a year for internet that doesn’t work!! This business should be at the top of BBB's to shut down. They are frauds!

called to speak with a supervisor….Just impossible….Same story every time. They take your number and nobody ever calls…. If you have a choice do NOT CHOOSE this one.

I have had Windstream by Kinetic internet service for almost 8 months. The internet service and speed is absolutely terrible. At 3 am the internet drops. Reps are rude and have no idea how to do their job. It's just a headache with every encounter. Also, I removed my card from my saved payment methods and they still removed money from that account on a sooner date and without my permission.

We have had Kinetic by Windstream since 2020. I have to say they have the worst service and customer service I have encountered. The service would go out, and it would take 1-2 weeks to fix it. They never offered to credit my bill for the time without service, and when I asked, I was told I would have to contact billing. I finally ended my service and was billed $100.00 for not returning equipment. I called because I did not receive the packaging that was to be sent to return the equipment. (There is an office in our town, but they told me I could not take it there to return) I disconnected my service three weeks ago, and per the agent, the packaging was just sent out four days ago.

Windstream has the worst service and slowest speeds for very high prices. We pay $75 a month for barely 20Mbps which is usually much slower than that. We have gone through several modems over time and frequently have outages in our area. Many times they have sent techs out to service issues we have. The tech will come out tell the issue was corrected to only have the same issues within a week. As others have stated we also have to unplug our modem often to get the service to start working again. The company does not seem to care about the customers or the support they give when there are problems.

Complete disregard for someone else's property. Fiber Optic lines are being added in our area. They came through our alley and cut down trees and let them fall on our fence and left them laying around. Called numerous times to get it taken care of but nothing worked. Finally got someone locally to come and assess the issues and they came to take pictures and make note of it. Told us that it would be fixed within the week and now it has been almost a month. I will NEVER recommend this company or use it,

We live in a rural area in southern Georgia. Windstream is the only land-line provider in the rural areas of our county. Our maximum possible download speed is 10Mbps, which we rarely achieve. The cost of this exceptionally slow service has tripled since we started with Windstream over a decade ago and is now equivalent to paying for StarLink every month. The price went up another $10 this month. When I called to complain, they offered a "very generous" $5 off my bill every month for a year to placate me.

I have 4 modems at 3 different addresses on the same road. Windstream is a monopoly in my area, so I am stuck with them. Recently, our service went down 4 separate times in a 2 week period; each time it was an area-wide outage. In order to report that any of my accounts are down, there is a 30 minute phone call involved (I can’t report the outage online or by leaving my account details on an automated phone line, like I used to be able to do).

We have had an ongoing problem with Windstream Internet service for many years. Our internet service goes out 1 to 3 times a day. We unplug it for some times and it comes back on. Other times it out all day. We are not pleased with their service. We get tired of calling and reporting it. I wish that we had another choice. They know this and do not seem to care.

I have no complaint regarding the internet service in general. My issue is that that just like cable, the initial cost is reasonable, and then it is raised arbitrarily each year without fail. Most recently, our bill went up $10 each month, for a total of $85, for internet service only. Also, the Kinetic website itself is slow and constantly goes down when I attempt to pay the bill each month. I attempted to login this morning to pay the bill, and their site was down. I attempted to pay the bill this afternoon, and the site was running. I was unhappy about the larger monthly charge and decided to review the bill. In the time it took me to download and review the bill, the website became inaccessible again to pay the bill!

In so far as providing 100Mb service, they do. They're happy to charge you $80+/month for it, my bill has doubled over time from the starting $40. Their modem is junk, I deal with higher latency and frequent disconnections when streaming live content. They're happy to charge you $10/month for it. I keep hearing promises of fiber, going on four years I think. It's installed literally right down the street from our neighborhood! Lorain County gained public support for building our own internet service - guess who blocked it in the courts? Kinetic.

Our internet at both our home and office (two different addresses) is out and I have been on the phone either holding or waiting for them to try to fix it over the phone (which they never can) to only be told they had to send a technician. I was on the phone for an hour and 56 minutes...almost 2 hours for them to tell me there is nothing they can do. They have 1 supervisor working on a Saturday. I have to pay my employees on Monday which is done over the internet so now I will have to hand write checks. No wi-fi is working, no tv, no internet, nothing. On top of that, they just raised our bill $15.00 per month at each location (home and office) and I pay for the fastest speed which is dreadfully slow. I wish AT&T was at our location. As soon as another reputable service is available we will be changing. Windstream was never this bad before they merged or sold to Kinetic. Horrible, horrible service.

I wouldn't recommend this service to an enemy. I have spent hours canceling the supposed 200 Meg service after my price doubled. Right after I cancelled I got an auto draft from my bank account for services I didn't get. Their promotion was apparently a scam by the local sales representative to get my business. I was told I got the first month free and a rate of 39.95 for a year if I signed up for auto draft. What they don't tell you is that with modem rental and taxes that you pay 51.00 a month and average 100 Meg down. So I stuck with it because it was still cheaper than cable.

It takes so much time to fix a problem. In my case they took almost 10-15 days. Not happy at all. No retail store for nearby for quick resolution or return something. In my case 1 ticket closed while issue not resolved and I have to open another ticket and each time customer has to call while they don't send any email or update. When you sent email don't expect any email response for sure.

Don't believe the promotions they offer. I was supposed to get a $200 visa card for my installation, but they will not follow through. Even after I filed a complaint with BBB, a rep called - at 5:15 on a Friday - explaining that she was just submitting the request and they are only processed during business hours. Even though it's digital and supposedly delivered by email, she said there was a delay but I should get my card by mid-week or by the end of the week at the latest. Then she said I could call her if there was a problem. Still no card or email over a week later. This rep told me by mid-week to put me off while she went on holiday, knowing I could not contact her. They tried to tell BBB the issue was resolved. DON'T TRUST ANY PROMOTIONAL OFFER - THEY WILL NOT DELIVER.

I have had Kinetic Windstream internet for about a year & have had already 2 rate increases. They state it’s across the board but they can’t really justify it. Can’t stand this company! It’s a monopoly! Can’t get any other internet service where I live. So they know they’ve got you. They promised me the last rate increase that they wouldn’t go up. But guess what. They did! If it’s not in writing they can just continue to go up! Even if they give you a break or credit for a year, they just pick back up all the rate increases they had during that year & tack it onto your next rate after your credit expires! They don’t care about you. Only the almighty dollar! Horrible company! They will lie!!!!

Windstream installed a fiber-optic upgrade to my original copper-wire setup. The equipment included a power transformer (120VAC to 12VDC) plugged into an outlet on the outside of my house, with a 12V lithium-cell power backup attached. On Nov 8th, 2022, I believe this 12V lithium-cell battery auto-ignited causing a fire that essentially destroyed my home. Demolition and rebuilding the home was considerably more expensive than covered by insurance due to the high inflation of building materials. Now, one year later, I have been advised by Windstream that it stands by its denial of my claim, in spite of a forensic examination of the site and equipment to determine no cause other than the battery could be identified. Windstream no longer uses these 12V batteries in their installations according to their area service manager.

As a business, we previously left Windstream almost a decade ago due to poor service and speeds. Our current provider is having issues covering the area and wants us to move onto another provider. At the time Windstream was the only option and we moved our internet and phone back to them, or at least we tried. As a company they are evidently incapable of porting a phone line properly which is ironic considering that's supposed to be what they do. The installers were great but they initially tried to port the wrong number, it was correct on our paperwork and everything we sent them.

This company has no any sense of customer service. They are only after quick money, simply ripping off at all cost. When I lived in different part of Matthews, NC, the internet was fairly ok, when I moved it end up being terrible. And I reached out to them many time for couple of months, and then discounted and paid one whole month, and told them not willing to pay the last month since I really did not benefit from it. The associate I spoke with agreed to waive that month bill. Well, then I learned they sent to the debt collection company. I only learned this b/c we were applying for renting in another location. So, I would not ever use Windstream even if I happen to live in area where their internet service actually functions.

This company is the worst company ever. My 84-year-old father has been a faithful telephone user with Windstream/Kinetic for 24 years and 6 months (per Windstream). He has been in Rehabs and now in an assisted living facility for months. His entire income now goes to the Assisted living facility. His bill is currently outrageous because we, his children, didn't realize that we needed to request a "hold" on the account or request it be disconnected. His service has always been horrible with constant interference on the line and often experience a rotary dialing sound in the background. I can't remember the number of times they were without service for days at a time and how many times we called in to the company trying to get them to correct the problems. So now, I have requested to close the account and have requested a refund of the current balance.

Three days and counting with no internet and supposed to been fix by day 4. I work from home and losing money and time. Kinetic has poor service and they do not care about their customers. This has cost me thousands of dollars being down and they don’t care. Time to call for legal assistance.

I have had trouble before and it took over a week to fix, now it has been three days, over 10 emails on their web page support and Facebook. No response from wab page support and I got a couple of responses from Facebook and was told it should fix it then when it didn't they never responded again. We have been good customers for 8 years and they treat us like dirt.

Our internet suddenly went out, and the problem was not able to be resolved over the phone. A technician was supposed to come out to our house, and I was told that if I wasn't when the tech arrived, that I would be charged $50. The next morning I got a text that a tech would arrive between 1 p.m. and 3 p.m. Well, he never had to come to my house to begin with, because the problem was at a main line down the street. He wasn't able to fix it, and another department was supposed to come out in the next couple of days to fix it. The next morning, I got a text that a tech would arrive between 9:15 a.m. and 11:15 a.m. Again, no tech ever came to my house, as he did not need to. However, this time, I never received any communication. I had to make many calls to find out what was going on, which extended into mid afternoon. I was finally able to find out that my internet, in fact, had been restored, but nobody bothered to notify me.

They bait you with the Gift Card and never send it. You will get one excuse after another. A representative just showed up to my door trying to sell it to me again and said I did not show up as a customer. Get this if this is the kind of service you want.

After 24 years of having service with Kinetic Windstream, I had to call because our home phone was not working. Originally they told me it would only take a couple of weeks before I had service again, but its been three months. After several calls, they sent a technician out, who never came to my house, even though they told me if I wasn’t there they would charge me $50. He did not fix the problem. I had to call again, and again they sent another technician out, that never came to my house or acknowledged us. Again, was told I had to be there. He did not fix the problem.

The Windstream service I am paying for is nowhere near what they are still advertising in their ads and their website. I only have DSL in my area and it does not take much for the service to go out. Last night we got rain in our area, not a downpour or heavy winds, just rain came through. Woke up this morning and no internet. I called Windstream’s 800 # after trying to restart the modem. Got someone In the Caribbean for Tech support and he tested the line, had me restart the modem, but nothing worked. This is Monday morning and I explained I had an important Zoom call for early Tuesday morning. He put in a repair ticket and the earliest appointment he had was 4 days away, on Friday. After explaining the importance of the Zoom call I had scheduled for Tuesday morning, he said he would put in an emergency order and they should call me two hours before they arrive and he reassured me they should be out and service should be running tonight.

I was mislead when signing up for internet. I was told it would be $20/month for the first 2 years and I would receive a $200 prepaid Visa card for signing up. I have a witness that was present when I signed up My first bill was $$40.37 and my 2nd bill is $51.32. I haven’t received a $200 prepaid Visa card. I have canceled my service and plan to make a formal complaint to my attorney general and the BBB.

I’m writing this as I’m going on my 3rd day without internet. This feels very much like the last time when I went 8 days without the internet. It ended up being that I needed a new modem that time. 8 days for that!!! At first they thought it was an outage (that’s typical) and didn’t send anyone out for a few days and then when they assigned a person to come out, they kept having it reassigned for another 4 days. This time around, they sent someone out first and is now saying it’s the tower. They literally say whatever to pass the problem on to someone else. Can’t get a supervisor on the phone. You can’t get updates from anyone in the company because no one shares info or talk to each other.

We have been without internet service for 9 days now and very little to none help from this company. I don’t give them a zero (0) because there are no options to do so. We have called customer service, visited the store in town here in Cornelia and I can tell you that we have received to help whatsoever. Stay away from this company! If you have other option don’t fall in their trap. They promise great service but as a company they are not prepared to do so. What else can we do? We need other provider in town and I can guarantee that they will lose the majority of their customers. Help, help, help!

I have had Kinetic fiber optic service for a year now. I have had to call at least 6 times because my billed was doubled, increased by $30, was charged twice, in one month they gave a credit and then double charged. Keep a eye on your bill even if you have auto pay bc they will rip you off every chance they get. I could understand the pricing if the internet was consistent and good, but it drops frequently and runs slow a majority of the time. If there were more options in my area, I'd switch to another provider in a second. Watch your bill!!!!

I have had service with them for a few years. I have been without service at times for weeks. One time I was without service for 3 weeks out of the month. I had service appointments and they'd cancel them but if we cancel we get charged $50.00. They have a box fan and a cheap awning at the end of our road trying to keep the power going. It's ridiculous. This is a HUGE company and everywhere else I see their boxes.. They don't have box fans or awnings over them. They should be able to take care of their customers better. I pay my bill every month like they expect me to. I expect better equipment and service from them.

Numerous phone calls & told there is no supervisor available. End of April bad storm knocked out phone and internet lines that needed repair including easement lines running parallel to street. Kinetic servicemen came out & repaired service, but nothing has been done about easement lines blocking our 2 drives. Servicemen painted the black line orange and set 2 orange cones up blocking our drive. My husband 5'9"can reach over lines that have been blocking both our drives. Our travel trailer is visible from street that we’ve been unable to take out once this summer.

Two bad points about this company, as we all can see from other reviews, they score really bad in customer service, long hold on calls, average 1h+. I keep losing my internet very very frequently and every time I do lose it asap have to call. Wait over 1h and schedule a tech for several days ahead, in rural area they are monopoly and that’s why the abuse, if you can choose another company please do, this one is a ripoff.

Two days in a row I've lost time at work for this. Trevor and Jordan both need fired. Trevor that's been here multiple times lied yesterday and said he couldn't find my home. Now Jordan didn't show up either. A company this big should be a lot more professional. Neither ever even texted or called to tell me what's going on. He was supposed to be here between 10 and 12. I've been here ALL day losing money from work. Same as yesterday. The local technicians of Livingston/Mt. Vernon, KY area really needs investigated. It's bad enough that for my roughly 5 years of paying between 75 and 85 a month (internet only and less than 5mbps) that I still have to call every time it rains.

I am being charged for the kinetic secure package which I didn't ask for. Called twice within the last 2 billing cycles and asked to be taken off. Was told both times they would take it off my bill. Not only have they not taken it off but my bill increased $15 this statement. Talking to ETC tomorrow to see about switching services if they cannot get it right this time and lower this month's bill. Supposed to be paying $39.99@month been charged $52.99 and $66.99 so far. I have had service with them only 3 months. Not a good way to start!!!

We've had Kinetic at our house for a while now. The account was originally in my brother's name, and they were charging him for high speed/fiber optic internet when they didn't even offer it in our area. When they finally hooked up the fiber optic, it worked well for a week and then it took us 3 weeks to get someone out to fix it. They opened 2 accounts under my brother's name and tried to charge both. After finding this information out, he paid his past due balance and they still disconnected service. I chatted with their customer service people, and "KUSHTFAKE D" didn't put in the ticket to have our service reconnected. I ended up having to put the service in my name. I was lied to about the monthly price of the service, and they opened 2 accounts under my name, one of which has now been sent to collections because they can't get their crap together.

When setting up, you have to spend about two weeks on the phone with customer service that say “it’ll be on by tomorrow at 5pm.” Every. Damn. Day. Once you do have it, it works fine (low speeds) but if you ever have an issue with it GOOD LUCK because you’ll be out of service for another week or so. Their automated line constantly takes you to the wrong place so prepared to wait at least 30 minutes before you get to the right department. The service is too expensive for it to barely work and for it to take two weeks that I'M PAYING FOR. I’m still waiting on my internet to be turned on. Let’s hope it happens today otherwise I’ll have to take ANOTHER day off since I work from home. Never experienced this from any other provider.

Unfortunately, Windstream is my only option, and they know it, and do whatever they want, which isn’t much. The service in unreliable, inconsistent, and the only excuse they have, is you are rural. The main junction box is less than 2 miles from my house, yet they seem unable to maintain any of their lines coming out to my home. I qualified for an income discount, which was supposed to be 30$ off my bill, somehow it only took 10$ off.

I have had Kinetic for 2 years now. It has been horrible since day one. I live in an apartment that our only choice is kinetic. Currently our internet has been out 3 days. I’ve tried to get ahold of someone on the phone in their customer service department, I have been on hold for over an hour. Yesterday I tried their “live chat” feature, I texted a bot for about a half hour and then it proceeded to put me in a waitlist. I started off being number 51, sat there on that screen for about an hour until I was number 21. The boy texts back when I got to number 20 “we are sorry all of our agents are helping other customers please try again later”. I have had nothing but problems from this company and even though we have been without our service to 3 days so far, I’m sure we will still be paying a full month's bill. Unacceptable. After I leave here I will never have any Windstream service again.

Approximately 300' of cable from Kinetic by Windstream was knocked down a month ago by someone across the street from my residence while trimming trees. I am not a K by W customer, but the cable fell on the street, in an easement, and someone moved it on my property as well. Since I am not a customer, trying to navigate their online system to report the issue can only be accomplished by requesting new service, to actually speak to a human. Their email option hasn't returned any response. Finally, after 3 weeks, I was assigned an actual "work ticket" number, with a verbal confirmation of a "technician" arriving the next day, who would contact me, though there really is no reason to contact me. 300' of cable laying on the ground should be sufficient.

The company has made adjustments and upheld their promise.

Windstream, now Kinetic by Windstream, is the perfect example of corporate greed at the expense of its customers. I am a customer in Texas and was back when the company was Valor. I had satellite internet back then and when Windstream offered DSL internet, of course I jumped at it. The main selling point was that it offered 3mbps download speed. I was running a small business and needed a good internet connection. When it was first connected, I would get just under 3mbps, but it was sufficient for my needs and I was satisfied. Over the years, the speed gradually showed due, I’m told, to the fact that Windstream was over-selling their broadband connections while not expanding and updating their equipment. They were, however, paying large dividends to their stockholders…all at the expense of their customers.

I should have cancelled after my first interaction with this company. I called to set up new service in February but the technician did not arrive on the scheduled date. When I called the company, I was told the date was scheduled but they somehow failed to schedule the technician. So a new date was scheduled, but payment/service start date began on the date that I made the initial call. So I already paid for 2 weeks without receiving service. And once internet was set up, the service was terrible. Intermittent. Could not even complete an email and sometimes could not even open emails. After several calls, a technician finally came out and replaced the router/modem, which was an old, obsolete, "refurbished" router. This did improve the intermittent internet service. But service was so poor as to be unusable, with a max speed of 3 mbps, and usually only 1.5 mbps.

Kinetic by Windstream has pathetic customer service and beyond incompetent. Stay away from this company. We cancelled our service on March 18, 2023 and they keep charging us and refuse to get this simple matter resolved...PATHETIC. They need to be out of business.

July 2022 they ran a temp line across the street because my connection was damaged. May 2023 still there. Monthly calls, promises that a manager/super would call me fix it, still not call back. The worst.

I have been a customer for almost 10 years with a DSL line. I have been trying to get the Fiber service for the last several years and they keep saying, "We are expanding your area soon etc." Windstream has fiber lines right in front of my complex for the last 3+ years and both lots on either side can get 2 gig internet but we can’t. Last I heard is we are like 30-40 meters too far from the road. Fine, how much would it cost to have a line ran to my complex? Well “we” can’t do that.. So I say, "Fine, what type of fiber line do you use and I will run it to the street." They say, "I don’t even know who to ask about doing that." I say, "Ok so transfer me to someone who knows…." Well I sat on hold and nobody ever answered…. I can’t understand why or how a company doesn’t have a method(s) in place to take care of its customers. Especially a customer willing to pay for a line or willing to do their work for them…. Please explain it to me..

Going on 3 days without internet. They keep cutting through cable lines. When you call the main number no one knows anything and they're rude. They also leave you on hold without getting someone to help. Terrible customer service and you're lucky to get someone that speaks English. They definitely need better training and more experienced techs and repairmen.

Unfortunately, Kinetic by Windstream is the ONLY phone & internet service provider in my area! Which really stinks! There are many of us in our county neighborhood, that given a chance to switch to another provider we would. I live in a very desalted area.

We currently have this IPS for our residential service and thought the general internet service has not been bad, the customer service experience is terrible. Like a lot of companies these days, their tech support is overseas and their CSR have hard time communicating and addressing the client's need. Instead of being pro-active, you get 7k apologies for whatever, the issue is without results. Initially you are thrown into and endless phone queue, we've intentionally left the call cycle thru that queue and the call was on hold for over 1 hour and 38 minutes before they just hung up. So far it's taken over 3 days for a simple modem swap, without any results from their CSR team (don't let them sucker you, as you can used your own). I strongly suggest looking at other options if they are available to you as this provider's customer service is pretty much useless.

Had signed up for internet with this company when moving into my new home with a rate of $55/month. Two years later the rate has increased to $77/month. I found another company and went ahead and hooked up their services so there was no interruption. I called Kinetic to cancel my services and was put on hold for about 20-30 minutes before talking to a representative. I told her I wanted to cancel my services and that I already had another service hooked up. I must’ve misunderstood her because I thought she would disconnect my services as of that day but she set my cancellation date to a month later! I was under the impression I’d be receiving a shipping label that week to return my modem but when it wasn’t received a week later I called back and spoke with someone else.

The customer service was extremely rude! They hung up on me 4 times. I said nothing to warrant that. They gave no explanation why the calls were cut off. This is the first time I have ever written a review for anything. But, I had to because of my exchange. I am set up on autopay. They didn't take out money for a month so I was contacted that my bill was overdue. I called to clear it up and they admitted to the mistake but would not refund me the $10 late fee. They said the matter was closed. It wasn't about the money. It's the principle that they make a mistake and I pay for it.

This company is worthless. They lie, tell you they will call you back, send a technician out and none of that happens. My service is so slow. Can't stream TV most of the time. Internet drops daily. If you don't have to use them I would go elsewhere. Worst internet company in the US.