Kinetic Reviews

I've been with Kinetic for about three years and the customer service is great. Everybody is respectful. The connection has been fiber optic since March when we moved into the new house in town. But it sucks. The one before worked 10 times better. They sent a technician out to clean it. It's outside and I don't even know what they're cleaning. I pay for the gigabyte speed but it's not anywhere near it. For what we were getting, the price is way too expensive. I live in the middle of the city so there is no reason for us to be having the issues we are having. The DSL, which is what we had at our previous address for less pricing, ran way faster. We disconnected the service a week ago and we will no longer be using Kinetic. We've got a new service now and it is fantastic. It doesn't buffer. It doesn't take 15 minutes for a screen to load.

My cousin was getting Kinetic installed at their house and he told me the price he was paying. I signed up as well and I've been very happy with Kinetic's service. We stream all of our movie and TV content, and I've had very little issues with it. The most would be if I've had a lot of people try to connect to the WiFi at the same time, sometimes it'll crash. But it's not very often that that happens, and it normally corrects itself. I would highly recommend Kinetic. They're cheap and reliable.

I had my internet by DISH, but when a rainstorm came, I had issues with the service so when they put in the cable for Kinetic, I signed up for it. The installation was pretty good. Two guys came out and ran the cable, hooked me up, and had no complaints. However, I get a lot of buffering when I'm watching movies. I didn't think I would be getting that ‘cause I got the biggest package which is the 2 Gig Bundle. Other than that, in this area, I would definitely recommend Kinetic.

Kinetic was the only thing around here. However, they keep jacking up the bill. They might lose me. But it's a good company. Try it out.

Kinetic was a referral from a friend and I've had them for about two years now. I use them for streaming and the service has been very good. It's expensive but other than that, I'd recommend them.

I used to be at a lower speed, but I'm now at a higher speed and both have been fantastic. I've had several years with Kinetic and have always been happy. I’ve lost connection in my six-plus years maybe twice and that was due to a widespread outage. I would recommend Kinetic 100%.

I don't have any phone connections at my house and when Kinetic ran the fiber lines down, I walked over and asked them about it. They told me how to hook up and their team was really good. Then they came, dug a ditch, put the line in, and hooked me up in no time. With Kinetic, I can use WiFi Calling. I got a metal roof, I got only a cellphone, and I can't get out anywhere. So I got Wi-Fi Calling and I can watch TV now.

I live in a small area, and everybody I tried couldn't connect there. I picked Kinetic as they were the only one that have network in my area, and I love them. They have great customer service. The quality of the service is very good since I transferred to fiber optic connection. When I was using whatever older way they did it through the box, it was trash. If it rains hard, it goes out. If it thunders a little bit, it goes out. But since I've had fiber optic connection for two months now, I don't have buffering problems. It's perfect Wi-Fi now. However, I don't understand why my bill went up. I was told once I get fiber Wi-Fi, it was not going up. But now, all of a sudden, it's 85 bucks. They only told me it would be $60. I don't mind paying it, but I wasn't told that at all. I try to pay my bills when I need to, but that $85 is really hard to come by sometimes.

I heard really good things about fiber optics, and I figured I'd give Kinetic a shot. My experience with their rep was all very positive. I didn't have any trouble at all. The installation was fast and easy. I’m happy with their service. I'm glad I switched, and I'd recommend it.

We're out in the rural area on 92 and we went with Kinetic because of the fiber optic being more reliable than the internet service we had. We've been with them for over a year and we've been pleased with the service. AC, who was the one that came and talked to us about it, was great. He explained everything and helped us get set up. We use the service primarily for streaming televisions. I have a printer that we utilize the Wi-Fi for, and sometimes we switch over our phones to Wi-Fi with Kinetic, just because it has a better-quality speed.

I needed some extra internet and Kinetic had a good deal on it, so I signed up with them. The little guy who came out to do the service did it in a very short time, and he was in and out. Since then, the internet has been pretty good. I rate them 4 stars.

Kinetic was the only internet company in my subdivision and I originally got them in 2023. Then, I left them and went to TruVista. One of their people came out here and gave us a deal for three months. They said they were under new management and were better. But they are the same as they were before.

Frequent disconnections day and night in my opinion not good.

The Kinetic guy came to our door and asked if we wanted to try it. We went with it. It's good when it works. We had Cox before, and it's basically the same thing, just cheaper. It's gone out more than Cox had, but not that bad.

Kinetic Windstream is cheaper than the others and the customer service is good. I stream movies in the net. My kids play games. It's all good. It's reliable. The only thing is they said they're gonna give me $200 Visa card to switch from the company I was with to Kinetic, but they never did. Other than that, everything is good. If I know somebody interested, I'm gonna refer them to Kinetic because they have excellent service.

Just because I am a business. At home I have internet and a phone line I don't use and they charge $107 a month. I can't switch companies cause I am told they own all the lines in my area so they can charge what they want. I am aggravated with them

Everything went along smoothly when I signed up with Kinetic. It did take a while for my card to come, but that was just because it was coming from a second party. Everything was great. The installation was fine. We did notice some issues after they came and buried the line, and there were some intermittent connection problems. But I'm not sure if that was to do with that or some apps. Because we cleared out the apps on our TV, and it seemed to remedy the issue. So far, their service has been good.

Kinetic's customer service has been excellent. The rep I worked with was just so nice; we liked him, liked what they offered, and I let him in.

I've had Kinetic for five years now. Their service has been ragged. Ever since they gave me an extender for my apartment, it's been giving me trouble, like going in and out. Then, I'd call them and tell them about it, and they would claim there's nothing going on on their end, which was very aggravating and confusing.

We have the internet WiFi and I've been a Kinetic customer for about 30 years. The service is a lot better now that I have fiber optic. It’s a lot faster since it was installed. The customer service has been good and as for the price, it'd be better if it were free.

There was somebody from Kinetic who came to our door explaining that they had fiber optics in our neighborhood now and gave us a really good deal. So we switched. We use our phones for the internet connection and our TV. We've had good service with Windstream. We haven't had any problems with Kinetic. It's always worked for us. We're very satisfied.

Kinetic came into my neighborhood installing cable. They left a sunken area and a hole about a foot deep. Almost stepped in it. They failed to flag it. Been trying to reach someone to see when they are coming back to fix it. They fixed my neighbor's yards, with dirt, grass seed and straw. They left mine a mess. I called the woman I spoke to said she would call back, she didn't. I've called three more times and have been given wrong numbers and can't get anyone to help. If they aren't going to fix it, that need to reimburse me for the cost of fixing it. I live on a fixed income and have health problems. They don't care. No customer service, no honesty, no help.

I've been using Kinetic for years and my experience with the team has always been good. I like how the service is fast. I have to depend on it because my kids need the internet for school. I can get online and stream, and it's always there for me whenever I need it. I got the fastest speed, and I'm not paying $200 a month for it. It's a good price. I've never had trouble using their online tools, and I see them advertise all the time. I'm always getting something either in the mail or through email.

I switched from Spectrum to Kinetic because I wasn't getting the gig I was paying for with Spectrum and they were going to increase their prices and no one would address the issues I was having. Kinetic however is worse. I pay for 2 gig and have not yet got even close to it. I have the max program so after 19 days and 4 customer service reps I finally got one that sent me the extenders and a new router. Well installed them it last night. My up and download are less than 10. I even did a test on the app they had me put on my phone, it says less than 3 and down. No one will come out and check the switches, they keep saying their ends shows the gig. Well the app you had me use shows the truth. If they don't have someone come out and check the physical switches this month, I am going back to spectrum, at least when I wasn't getting a gig with them, I was paying half what I am now. I do not recommend.

Kinetic’s fiber optic has fast upload and download speeds, which is why I decided to go with them. They were also able to work with me on the price last time to increase my internet speed while keeping my price cheaper. The reps were totally painless to work with. They said they could do things for me and it worked out. The installation was easy and the guy was there for no more than an hour. I've been with Kinetic for about four years and the service has been well. I like it. We don't lose internet service very much, and it's still fast. It's been a great experience with Kinetic so far, and I would recommend it.

I've had Kinetic for three years and I've only used it because it's the only thing available where I'm at. The service has been pretty decent for the most part. I use it for gaming and streaming. There were a few times when it was having problems, but they sent someone out and they repaired it pretty quickly. The only issue I had was that I noticed my speeds got slower. When they came out, they said there was something wrong with the fiber optic cable, and then it was fixed. The rep sucked on the phone. But the guy in person was good.

When I first signed up with Kinetic, it was around 50/month. Over the last 6 years, it raised to 135/month for basic internet. I decided to switch to another company and called to cancel my services. Of course they tried to stop me from cancelling, completely understandable. They told me I could keep kinetic through July 31st to ensure I was happy with my decision. I agreed, and the customer service told me to make sure I cancel before August 1st to avoid getting charged. I called and cancelled on July 6th and was charged a bill on July 7th. When I called to question it, they were rude and said that I waited too long to cancel and that the bill had already generated on the same day I cancelled services - even though I was told I would not be charged as long as I cancelled before August 1st.

This company needs to be held accountable for not providing good internet service, lying, and offering cheaper internet to new customers only?! They do not even have the fiber technology available but raised the internet service price for no reason despite how long you have been with the company and paid your bill on time. I have receipts that I have been with the company and my bill went from $41 to $102! They also illegally without my knowledge downgraded my internet speed without my approval?! How is this legal? I repeatedly told customer service they are being recorded and this still happened? Also I had a issue last month and was told that a tech would come to my house but I fixed it myself...then received a message that they would ship a new modem. NOTHING! Please do not invest in this company for internet service, they will screw you over!!! Look at the ads for new customers, crazy!

Kinetic's sales team was good and I had no problems with them. I signed up for their internet service and the installer was nice. He was friendly and he did a good job. So far, I've received good and fast service from them. I have no complaints and I give them 5 stars.

Windstream/Kinetic all the 11 years I have had them they are the worst internet I have ever had. All the broken promises that they would fix my IP address the IT department do not know how to do job. A month later nothing has been done. I pay my bill no credit offer for the down time the internet service is not working. I have to reset my modem 50 times a day. I think just ridiculous if you ask me. I guess the owner of this company doesn’t care about customers or employees as long as the company is in business.

My mom was using Kinetic because she lives in Lindsay too. I used it for about a year and the Wi-Fi was good. It ran the TV and my games just fine.

As usual, poor customer service and couldn't understand rep. His English was poor and he spoke very fast. His name was Edwenson. I wish I could use another service, but there is no other service in my area of Florida. Do yourself a favor and use another Internet Provider.

A very nice young man came to my door and he was very pleasant and polite. He explained that if I switched to Kinetic, my bill would be cut in half. I had seen them working in the street to put in the fiber optic. I'm 75 and I don't understand all this stuff, but I knew it was a good thing. So, I switched, and it's been great. I use the internet for checking and ordering on my computer and I have no trouble. Several of my neighbors switched over when the young man came to our doors, and everybody’s happy.

Kinetic was the only internet service that was around during the time that I decided to use it. The installation was easy and fast, and the internet doesn’t buffer. I’ve been with Kinetic since February and it’s been great every time I’ve needed it.

I had internet through Windstream to start with. Then, Spectrum came out with their services, and I signed up with them. But then, when Kinetic came out and got into the area, I decided I'd prefer going back to Kinetic. My experience with their reps has been fine. I’ve been with them for six months now. Their service has been working fine, and the modems that they provide with the system seem to be consistent as well.

The connection was bad with our previous provider and it seemed like we were losing connection all the time. Plus, the price went up. So, we decided to try a different internet provider. Kinetic’s guy was out here quickly and he was knowledgeable and very professional. The installation process was good as far as the guy coming out and getting it all set up.

My mother is 90 years old and lives alone, so her landline is her lifeline. It has been broken for almost 2 weeks. A repair person came but didn't know how to fix the issue??? I've since contacted customer service who said they would call her in 24-48 hours to figure out the issue. HER PHONE IS BROKEN, so clearly that won't help. Now I call the customer service YET AGAIN, and the system is fully automated with no option to speak to an agent. It sent me a link to Chat, but that agent was completely unwilling to give me any status on her issue. I WOULD NEVER EVER, EVER SELECT KINETIC PHONE SERVICE AGAIN!!!! They are AWFUL!

I use Kinetic for my Roku and my cellphone, and the service is good. When I moved, they transferred my internet. I wish they could lower the price. It started at $24 a month.

Kinetic was cheaper than the other providers. Our signup experience with them was fine. They came to the door. They were offering fiber optic, which they haven't been able to offer in the past because it's new in my neighborhood, and I switched to them. Their guy came out and he put it in. There was a little bit of an error and I had to swap some cords around, but we worked it out. My overall experience with them has been very good.

Updated on 07/04/2025: After I wrote this review, I received a refund. Apparently one of the 7 people I spoke with listened to me. I still would not recommend this company due to the poor customer service and constant raising of rates.

Kinetic is supposed to be faster than other providers in our area, which it is, and I was content with it up until a week or so ago. We went four days with no service. They just said, "It's out of service and we don't know when we will have service. And if you want to call, you can call and you'll get the same message." So, that went for four days and that was it, and I do not want to pay for those four days. I need to call them today to let them know that. Other than that, it's been good. If something happens, it usually doesn't stretch on for four days. I use the service mostly for streaming. The price did get very expensive and I did cut it down to the cheaper one. It had gotten up to a little over 100. I don't like the price.

Have had constant internet interruptions. Have had several appointments cancelled to solve problem by Kinetic.

Terrible customer service!!!. Was told twice within same year my promotion had ended and cost for only wifi. No equipment rental is getting a price increase. Bullshit!!!. And called me too set me up with Xfinity both times. First time the Xfinity bill was going to be more per month than told by Xfinity customer service. And by Kinetic customer service. After contacting kinetic again I remained a customer. Now was recently contacted with the same bullshit. I'm a Ephrata PA customer. Willing to bet by the time Xfinity is due to change service at my residence. I'll be staying with kinetic at same or lower price. We need reliable wifi service in Ephrata PA.

While the streaming was fine most of the time, when it did go down, it took days for them to restore it. I canceled my service for a more reliable company and kinetic keeps billing me even though I've called them twice about it. I mailed the modem back, even taking the extra effort to mail it in a box vs an envelope like they suggested. It's very difficult to get in touch with a human and when you do, they're very hard to understand. Won't ever do business with them again!

I figured I'd give Kinetic a try. It's a lot cheaper than Xfinity. My experience with their sales rep was very good. I’ve been with them for a year now. The only downside I see is that it's really not that great. But for the price, I just deal with it. I got a booster. They sent it to my house. But no one's ever home during the week to hook it up.

I was looking for an internet provider and saw that Kinetic provided my area. I've been with them ever since and the service seems to be good. The prices are good also. I called about price adjustments one time because I was with an older plan, and they matched it with a newer price plan. I use the internet for streaming and I use their mobile app to pay my bills. I also use it to talk to someone at customer service to check on the status of my internet or if I'm having an issue.

I switched to Kinetic from Xfinity because I got tired of their crap. I’ve been with them not too long, and I got their internet service. Kinetic's price is lower for the one gigabit line. I was paying $150 for Xfinity's one gig. Now, I'm paying 70. The quality is also 1,000 times better. I also had a line get cut by a lawnmower, and they were out to fix it the next day. It was just nice.

Kinetic is my first internet service that I got in the state, and I like it so far. I heard about it through an ad, and I have the basic service.

We wanted something with better service for our internet. We went to Kinetic, and our experience has been really good. The installation went smoothly. We’ve been with them for four years now. We really enjoy our service.

I've got the internet service of Kinetic for the house and I signed up with them when a guy came to my door. I have them for about three months almost and so far, I haven't had a problem. Yesterday, through the storm, the internet wasn't running, and then it came on. So it all worked out and overall, I give them 5 stars.

Kinetic's service is good. I've been with them for one year and three months, and I only use internet service. There are some disconnections that happened in my tenure, which can be avoided. So once in a while, I can understand that, considering the climatic conditions. But sometimes these disconnections are a little bit frustrating when we are working from home.

I liked Kinetic's reliability. However, for it being Fiber internet, it always went out and I didn't understand that. Everything's buried underground, so I don't understand how had to have a network reset all the time. On top of weather situations, there were situations when there was no reason for it to blip. The only reason it would frustrate me all the time is my cameras are always connected to the WiFi. And I work during the day. I would have to wait until I come home 4:00 or 5:00 in the afternoon to reset the router and it would be fine. Be ready to reset your routers. Don't have a camera system fully reliant on internet.

Kinetic has a great service. Our experience with them has been good. The installation was nice.

The quality of the internet is great. Their technicians are good, although sometimes it takes one to three days for them to get out here. But in the five years we've been with them, we've only had them twice. We've had good luck with Kinetic. I’m glad I'm staying with them.

Our experience with Kinetic has been good. They're a good company. We've had it for six years now, and we've had no problems.

My experience with Kinetic has been cool. I got to meet a couple of the guys who were working on it, and I talked to them and learned a little bit about it. Their fiber optics keeps their service reliable. It keeps high speeds longer. It just doesn't jump for a second. It stays at high speeds. I like their price too. They have a good product and good service.

We had Spectrum, and Spectrum at the location we were at kept going out. So we switched to Kinetic and we hardly ever had any outages. The quality of their service has been good. The line coming into our house got cut a few times, and it was not Kinetic’s fault. It was the folks working on my yard’s fault. And Kinetic came out within the next day or two and fixed it and ran new lines.

Signing up with Kinetic was easy. The only thing was Mario, who came to sell it to us, told my husband that we could keep our email address, but that wasn't true. So, my husband is still having problems. Our fire company applied for a grant. My husband is the chief. We can't get our money because Kinetic hasn't been able to change our email address, so we're probably going to lose thousands of dollars over it. My husband, being the chief, got hundreds of companies he deals with, and he's not been able to change our email address with all of them because some of them require you to email them and not call them. They haven't been able to email us back. My husband's having a big problem getting these emails switched, and he's quickly losing his patience.

The tech who installed was amazing and professional. His name is Bryon. He made sure everything was working fine before he leaves. The customer service whom I talked to before installation is my disappointment. I scheduled an install and I wanted the 300mbps. I called again prior the installation and said I wanna try 100 mbps first since I only have 2 phones and 1 laptop to use. She said, "Ok, we can do 100 mbps first and you can always upgrade whenever." I thought upon installation, it is 100 mbps. 2 days later, I signed up on the app and saw that my bill is for the 300 mbps. She didn’t changed it prior to installation. I talked to customer service and they had it changed. I saw the email and notif on the app, it was really changed. BUT my first bill is still for that 300 mbps. It's a shame that it's only 2 days that I am using the 300 mbps but they couldn’t reverse it. And to think that I asked to changed it prior to installation.

The installation of our Kinetic was good and quick. And the installers were very careful. So far, the quality of their service is good.

Internet when up is great but in outage you cannot reach a live person. On our 3rd set of equipment because of failure with no tech visit to our home. Told company policy is for customer must do tech service as they only send tech out for installation. Not a customer oriented company.

Upgrading to Kinetic fiber was 100% painless. Everything went smoothly even though there were a few glitches. From the tech spending time to make sure all was working correctly and that I understood everything to the two customer reps in Arkansas patiently helping me, all went smoothly. I have been pleased with service and all working smoothly for now. Pricing is much more economically feasible for my needs. Can’t say enough about my experience ! Have used this company throughout its numerous name changes!

I would like to stay by saying that the internet service is top notch, no issues. But the customer service is lacking. I was told by several different people that my address was set up for fiber, only to find on the day of install that it's not and it could take 4 to 6 weeks (or longer!) to rectify the issue. Come on guys, do better.

Our service never goes out. However, we were told a price when we first got Kinetic but it's double what we were told we would be paying a month. Also, we never received our $200 Visa card that we were told we would get after so many days of having continuous service. For someone considering Kinetic, make sure the price is correct before you agree to sign up for their service.

Kinetic was coming through our town and close. We signed up with them and we've had a good experience so far. We have Kinetic for three months and we're satisfied. Right now, we don't have the buffering we had with Mediacom. It works for us and we haven't had problems with it so far.

I have the internet service from Kinetic and it’s been good. I use it for streaming. The technician initially said they would have to come in and run a wire, and I told him they didn’t have to. He argued with me for a while, and then he finally realized I was right. I have been with Kinetic for three years and I went with them because of the price. But it has gone up quite a bit. I called and they brought it down. The bill was probably what they said it would be for two months when I had a guarantee for two years, and it went back up to what it was. So, I called again, and they brought it down again. Then it went up again.

My experience with Windstream has always been one of excellent and courteous. Most recently when they helped me put a signature on a document. I was very nervous about performing this task. They helped me without question and I was so relieved.

Kinetic's internet service is reliable. It's just that sometimes you experience lag on certain websites. When the best part of the movie comes on, that's when the lagging comes on. Just like the commercial, for maybe five seconds, and you're left in suspense, and you're like, "Oh crap." That kind of lagging. It just comes at the most opportune moment. But the reps were cool. They were very understanding and helpful when they set up my service.

Kinetic was one of the only ones available around here and it was a little less expensive. So, I went with them and I have them for about a year now. The couple of times I've had a technician out here for upgrades, they've been wonderful and they provided exceptional service.

Signed up with Kinetic when they installed fiber optic in my neighborhood. Initially had frequent outages, but a technician quickly found a faulty connector at the street when I called Kinetic about my issue, and no problems since. Great internet and customer service.

I am very pleased with Kinetic. I haven’t experienced any problems in 6 months. My WiFi is fast and reliable. I haven’t had any issues while watching TV. It is so much better and cost efficient than BRC.

The internet is good but the phone service is a problem. During conversations on the phone at some point it sounds like the person on the other end is speaking underwater. My daughter has the same service and has the same problem.

I haven’t had a single problem since I signed on over a year ago. Thank you!

Service has been ok since we got Kinetic, however the monthly cost has risen dramatically. This is particularly concerning to us seniors on a very small fixed income...Our bandwidth has dropped considerably since we first got on Kinetic....and we have a hard time streaming 2+ devices at the same time.

Customer Service is not good. Our service was awesome when we first got it. It is slow and patchy now and Customer Service will NOT send out a technician because she can't see an issue from her end. Keeps telling us to upgrade our Service even though we have not had changes on our end from the beginning when Service was great.

The servers for vnet.net haven't been fully fixed yet. It's been going on for a long time and for awhile the service techs did have the issue working better and assured me it would return to normal. But it hasn't. It's still better than it was before. What happens is I open the email client, in my case I use Thunderbird. It takes at least two attempts to get my emails with the client usually returning a message to Retry, Use a new password, etc. It's the same message every time. Usually after a few tries or a few minutes I'll get through simply by pressing Retry.

The best part of our most recent experience was with the tech who came to our home. The customer service over the phone was frustrating and mostly unhelpful. It was obvious they were someone from far away who who had written script and didn’t really care.

We live out in the country a little bit, and AT&T U-verse just wasn't cutting it. Our neighbor got Kinetic when they put the stuff out there and he liked it. I gave it a shot, and we're very pleased. My experience with the Kinetic rep was good. He was from Sweden. He talked fast, like a used car salesman, but he was informative. He had to stop and repeat himself three or four times. The guy who came and put it in was just as helpful as he could be. And every time I've had to call the office, they're very courteous and helpful. They take care of whatever the issue is expeditiously. So it's all good. The quality of the internet is great. A lot faster than AT&T U-verse.

My contact with you was terrific. My problem is your email format. I was ending service and transferring it. I wanted that date to be 6/10/2026. Your confirmation email showed 6/3/26 as the Disconnect date! That’s the date of my call. I called back to confirm the effective date is 6/10/26. You need to change the wording on your email!

6-2-2026 Was given a $5.00-per-month credit for 12 months to offset the recent bill increase. My confirmation number: **. This was supposed to be done within 24 hours; it has been more than 48 hours, and it has not been reflected on my account yet.

Since joining Kinetic, I have had a consistent problem with buffering and the picture freezing. On 2 separate occasions, technicians came to my home and after each visit there was some improvement for approximately 2 weeks and then the buffering started again in full force. As of today (6/4/26) I am still experiencing buffering but not severe. When it happens it is for a shorter period of time and of course it always seems to occur at the highlight of the show. This improvement occurred after working with a second level tech on the phone. Pricing is very reasonable and appreciate the saving I am getting!

Have been using Windstream since 2013. In that time, I can count the number of problems or outages on one hand. Speed is very good and price is fair. I can't ask for more than that. Keep it fair and reasonable and you will keep my business.

Almost every day I get emails addressed to other people on my email address. Usually 3 to 4 emails to the same person, after about a week the name changes to a different person. I delete them right away. I have no idea how this is happening! This has been happening for several months now.

I have been a Kinetic customer for quite some time and recently saw a Facebook advertisement offering internet service for $24.99 per month. I called and asked if they would honor that rate for me as an existing customer. They agreed, but the discounted price was only applied for one month instead of the advertised promotional period. After noticing the issue, I spent time on the phone with customer service and eventually had to speak with a supervisor because the representative could not resolve it. I was assured the billing problem had been corrected and even received a credit on my account.

I had a year agreement for lower rate of $35 a month. Up it went to $50 a month. I called and representative told me they had an increase. I said I had an agreement. He said, "Well this is just for one month." Three months later I'm still paying $50 a month and all y'all do is advertise starting at 19.99 and 24.99 and I'm paying $50 a month. Your representative lied to me and very unpleasant and never got a call back.

I called as my monthly payment touched $100 per month. I spoke to a rep from your retention department with the offer you were offering to new customers, and asked for that price. Your rep did accommodate me by lowering my monthly price for 1 year. I appreciate it. Thank you very much.

I started my service in December 2025. So far it’s going well considering few bumps. I am Windstream customer since 2006. Very professional service, staff is very knowledgeable. I highly recommend anyone looking for fiber optic WiFi service. Reasonable rates and reliable service.

Kinetic internet service provider has went above and beyond to help this customer out. In addition to their great customer service. They provide a great service for my home internet. I couldn't ask for anyone or company to do better than they have. Thank you Kinetic.

My new bill was wrong and did not have my credits on it and told Mary my problem and she found out they did have my bill wrong and very quickly corrected it. She gives customer service a great name. I would tell friends that Kinetic is a great internet provider.

I’m so happy with this internet service. It works 95% of the time—extreme weather conditions don’t affect it very often and doesn’t last long. Price is great. Finally able to stream in my rural setting.

Good consistent internet service. Trying to maintain my subscription cost each year takes more time than I would like in trying to prevent Kinetic from increasing my monthly cost, then having to credit the difference. There are cheaper promo deals out there, but I'm more interested in getting quality internet and customer support service. I'll stay with Kinetic until I'm given a good reason not to.

They have monopoly you have no other option, but kinetic internet. Kinetic has horrible customer service with a Uneducated bot both online and on the phone.. you have to pay fees just to pay online but there is no place that you can play in person. Must pay by card only and pay two dollars and 30 cent processing fee. With kinetic you have to argue with them to get anything done. Kinetic also does not have physical locations but has 2 locations in my town. I fully wish I didn't need internet or I totally leave this company and I wish was a better company here, like ETC to have internet service with at least they know how to have actual human customer support that is in your local community with locations that you can come and use cash to pay your bill. And not charge you of fees because of processing that only allows cards.

Reception was not good. I cancelled contract and went back to Spectrum. I have been trying to return Kinetic's modem/router for over a month now. They were supposed to send me a return label so I could return it but, to date, have not received anything. Another disappointment is their follow-up... NOT GOOD.

Everything is going ok. Seems a bit slow at times but not frustrating. I didn't care for the outage of many hours without compensation of some kind. At Cox they always gave some kind of comp even if it was just an hour. Otherwise, you are good to me.

I have been a Concord telephone company, Windstream and now Kinetic customer for 46+ years. We are trying to obtain our phone log for May 26th and 27th in order to assist law enforcement with keeping my medical staff safe and out of harm's way. There is an apparently a mentally ill individual that is harassing my staff members multiple times (10+) with abusive, aggressive and threatening phone calls through your phone system. It seems like that should be a fairly simple task. However, it appears that at this point that is too difficult for your company to accomplish. Poor customer service! Priscilla ** was very helpful and did what I believe is all that she could to help us stay safe in our private medical office. However, no one beyond her is bothering to help us try to stay out of harm's way. My son is an attorney and we are considering getting him involved if that is what it is going to take to keep the staff from being afraid to be at work.

Terrible process. To help resolve the switching from copper to fiber, I need an appointment with the Engineer in Perryville, AR. Windstream/Kenetic is wasting time and money on this line installation. As a retired former Alltel/Verizon Wireless engineering support employee, I would be able to help resolve this issue. Please put me in contact with the local Engineer before the- next- cable goes in the ground! My service option is Windstream/Kenetic or Satellite.

Louis is an amazing tech. He is professional and friendly. He takes the time to explain everything he is doing clearly so I could understand. And he answered all my questions. Kudos to Louis!!! What is unique about Louis is that he really takes the time to hear your concerns. Louis is the guy I always want to knock on the door when having issues. It shows he really cares about the customer! I appreciate you!

While customer service is good, we still seem to have spotty if not intermittent wifi and here in Barney, where we depend on wifi for calls as well as working from home and towers for cellular use are far away, this becomes a BIG problem.

The technical/installer refused to use our utility poles for installation. He insisted in using the utility pole at the bottom of our driveway up to the roof of our house 100 feet away. This would have hung over our entire driveway. That was unacceptable.

I know many commenters complain about Windstream-Kinetic. I rarely did. While I always thought their pricing far exceeded the slow DSL speeds I was getting, I always knew I was too far from the nearest station, and nothing comparable was in my price range. The one thing I could never complain about was their service. They showed up when they said they would and almost always got my Internet up and running. I told Windstream when I ended my service with them if they ever got fiber, please let me know. As Verizon Business and T-Mobile WiFi extended their service into my area, I tried each of them. The former never equaled the later. But in February 2026, everything change.

Kinetic provides the best value for dependable high speed fiber data in Southcentral Kentucky. I wish we had this service available in Central Virginia. Both the initial installation as well as support for the past 3 years has been amazing.

I initially called to cancel my internet service. I havent had any issues, I had just found a better deal with the other company in my area. Once I was in the phone with the representative she not only beat the offer I had from the other company, she went above and beyond to prove Kinetic cares about me as a customer and wants to keep me as a customer. After speaking with her I kept my services and called the competitor and let them know I would not be switching to them.

I am just very disappointed in the service and I am not happy and my bill keeps going up and up and I am not refer my family and friends to this company and stuff needs to be done right the first time when customer service people.

Kinetic is the worst internet service provider in south central Kentucky. The weather affects the service, getting ahold of customer support is a 45 minute wait time minimum. They are higher priced than everyone else. There are no humans to help if there’s a problem and just to reset your email or log in info is a 45 minute hold on the phone. If you try to log in your account online it is impossible if you have changed your email. I wouldn’t recommend to anyone. They leave you feeling robbed and unsatisfied .

I was with Windstream and then Kinetic bought them out. I stayed and have been with them for 30-plus years, since I've always been able to get a good deal when my price would go up. I was going to switch to another internet provider and when I called, they matched that and even gave me one month for free. So, I'm super happy with it. People should get the service from Kinetic and use it because of the great customer service and its reliability.

So far, our experience with Kinetic has been good. Others should try it as well. They might like it. The price is always too high, though.

I've known about Kinetic since it was Windstream. It's been a long time that I've had it. The workers who did the installation did a good job. They were quick. In general, Kinetic is a decent company. It's not too bad to do business with them. Their reliability is at about 80%. There are a lot of down days for storms or maintenance. When it's working, it works great. For the most part, it's good Fiber internet. In the past, there's been a lot of issues, but right now, the speed and the latency seem good. The promotional prices are good. The monthly prices are sometimes a little bit high.

Our neighbor told us that the Kinetic's speed was really good, and he didn't get no interruption. The price was very attractive as well. So, we changed to them. So far, our experience has been great. The services have been very reliable. We haven't had any issues, except for one that it went down, but it came back. I don't know what happened. When I called, they said, usually, they do software update or something was going on in the area, but it was very minimal. We were without internet for a couple of minutes.

The house had already been wired for Kinetic since the previous owner had it. So, I decided to use them as well. I liked that they were less expensive than others and that the service worked all the time. I also like the speed for the price. Aside from that, the service was good and reliable. To anyone who is considering getting Kinetic, I'd tell them to go ahead and get it.

I’ve had Kinetic/Windstream service for ~4 years, it was all I could get, and the experience has been consistently frustrating. I am paying for high-speed internet, but the service I actually receive does not come close to what is advertised. Speeds are frequently well below what I’m paying for. Service drops or becomes unstable on a regular basis, sometimes it's daily/hourly. Performance varies wildly throughout the day.

After my bill was locked in for 2 years at $87, they come back 2 months after they did this and charge me a $116 again due on May 27th 2026. These people intentionally go in and screw with your account thinking. You won't catch it and then sit there and try to say you owe more than what you actually owe after they send you to a different department, a promotional department to get you back to your original bill. This is fraud, and I'm going to take legal action if they don't get this straightened out.

I pay for fiber internet and I have had nothing but issues with this company. They refused to fix my internet issues with download speeds sitting at 20 mbps and download speed of 3 to 4 mbps. They also charged me for a year for renting a modem and I was using my own modem the whole time. So if you do decide to use or keep this service please double check your bill to make sure you are not being over charged and getting screwed over for internet speed.

Horrible customer service. Everything is automated and doesn't work. Somehow the only number I have is not registered so I have to hunt down my account when I call. The automated person spouts some generic nonsense about them working diligently to restore my service that has gone out for the 5th time in the 2 months I've had them and transfers me to a chat. If I wanted to chat, I would have started there. The chat on the app does not respond. Online chat takes you in circles and will not provide information to file a complaint. They claim a complaint has to be filed with the local franchise but will not provide the information for your area. Avoid them at all costs. If you are lucky and patient enough to navigate through their purposely evasive system and get a ticket created, they give you a resolution date that is a month out. I don't live in the middle of the woods. It is not unreasonable to have reliable internet. I'll be switching ASAP.

Kinetic internet will not stay connected to LG 2020 TVs. If you have an “older TV” like this do not get Kinetic internet because it will keep disconnecting and the only way to get it connected is to call Kinetic and then they will tell you it’s the TV fault and not their service. Had the service for less than 30 days. Had to call them about the TV disconnecting on 3 separate occasions. Crappy customer service with Ashley and Crystal. I wouldn’t recommend.

I was promised a new modem to be overnight shipped. It was not ordered. I had to call again while working remotely. My Internet is critical to my job. It was finally shipped. Took me 3 days to get a promised overnight item. I asked for customer service, the person would not connect me. Kept putting me on hold over an hour. It was a terrible experience this time.

Internet out over a day so far & “no reported outage in your area”. What a joke.

My bill has been messed up several times. I have additional charges that are not mine. I got hung up on three times on the phone when calling customer service in one day and asking for help. I got charged for an additional month of service after canceling. They raised the price $10 every two months for no reason.

Kinetic is in my neighborhood in Pennsylvania (Pennsyltucky) running their lines. Not only did they run it to the main box in the front yard, but they also took the liberty of doing me a service by running it to my house. I never asked for it to be run, as I don't want their garbage service. That will be removed by me in short order.

I was looking for a cheaper fiber internet option and after their sales team stopped by a couple of times I decided to give them a try. I scheduled an install on a Friday between 1-3, they never showed up. I understand things happen but what was inexcusable was that they never called or communicated in any way that they would need to reschedule. I didn't hear from them on the following Monday either. So on Tuesday I called to cancel the install. During the call they stated, "they had to bury a line" so they were unable to do the install. Still, I told them I wanted to cancel. They didn't even try to keep me as a customer. When I got them to cancel it the employee ended the call with, "thank you for choosing Kinetic". I think that speaks volumes to their level of care.

I could go on all day about these lying **. They suck from the one who knocks on your door to the main ** in the office. Lied about the promotion for gift card. Never received, lied about for 3 months. Free service never happened. Billed me on the 20th of April for $86. Then, turned around and billed me on May the first for 96 more dollars through. Auto draft that I specifically told them not to use my card for auto draft. So yes, I'm calling to have it cut off and going back to Spectrum. That stayed at $52 per month. For over 5 years, internet service, only because that's all I need. When the rep came out, I told him that I had Windstream before, and he assured me that Kinetic was no longer affiliated with Windstream, total friggin lie.

Willy did an amazing job and was so kind! He went above and beyond to help us!

My service has been out since Tuesday March 31st. I have contacted Windstream a numerous amount of times and been met with multiple unacceptably rude customer service representatives. I was given an appointment date to fix the issue for April 20th. Only to take off work and find out they rescheduled my appointment without notice to April 28th. Still met with complete rudeness from the representatives. My bill is due on April 27th and they suggest I pay it still and then try to figure out how to get a credit for the next billing cycle. Complete nonsense. I have been a loyal customer for 13 years and they don’t care. Repeatedly increasing my rates but the service is getting worse by the month. Unacceptable and I’m looking for other providers which is hard being that I’m in a rural area which is why they can do whatever they want and assume paying customers just have to take it. Ridiculous.

I had Kinetic (windstream) years ago and the service wasn’t great, so I stuck with cable Spectrum (used to be time Warner) for years and had TONS of issues with their service first cause their awful routers would only give me wireless to about 2 rooms and 2nd my slow/intermittent service issue cause they never wanted to have maintenance come out and address issues at the pole and install new taps. 2026 kinetic hits me with an offer I couldn’t refuse. 1gig for $24 a month. Their internet is fast and reliable not like years ago and their router also solved my coverage issue, I can walk to neighbors and still get wireless. Spectrum has cold called me trying to get me back and literally doesn’t believe me when I tell them the deal I’m getting through windstream, like they’re irritated and accusatory. Friggen gaslighting me like I’m making it all up. It’s hilarious lol.

Me and my wife have had Kinetic for a year, and we haven’t had many issues up until we planned to move, the support for Kinetic is hot garbage and with all internet companies come issues so if you plan on talking to them for anything, you're better off talking to a brick wall. Me and my wife have been without service for multiple days leading up to our shutoff date which was scheduled for the 15th and we haven’t had service since the 5th. HOW THE HELL DOES THAT MAKE ANY SENSE, and we tried calling back and they told us due to THEIR own mistake that we would have to come out of pocket and open a new account. Pls choose any other company. I’d choose Spectrum and they suck but hey it’s better than Kinetic considering Spectrum wouldn’t cut my internet off 10 days before the schedule date and I’m still paying for it but hey go Kinetic.

They allowed my 98-yr old father to be without call out services on his phone for over a week! He couldn't reach any family members or call out to 911. I called and spoke with over 7 people. One of them in the process cancelled the repair ticket and I had to demand to speak to supervisor. They kept refusing to send out a tech, saying the line is just fine. They scheduled to come out and never showed. I had to call again and it was scheduled for Tuesday, March 24th 10:45 am-12:45 pm. The tech didn't show and I was on a live chat demanding he call me. Someone showed up until 3 pm and at 4pm, the originally scheduled tech appeared. I reported them to the FCC! This is the worst phone and internet company I have ever dealt with and we will be finding another alternative.

Updated on 04/05/2026: It’s Easter- just got a email they will be trying to take bill out of auto draft! They owe me for disconnecting before a month- they are horrible! The amount they are trying to charge me is what they owe me!

If I could give 1 star I would. I have had them for 4 years. Most spent on the copper internet which would go out when it rained. Frustrating yes but nothing compared to the trouble I now have with the fiber. It goes out at least once to twice a month for over a year now. Stays out for 2-4 days each time. Customer service zero help. We live in an area with no cell service so we heavily rely on internet. They leave us without access to 911 for days on end and no one cares. The fact I can expect it to go out every month is ridiculous!! Do not switch to Windstream fiber, they have absolutely no idea how to keep it connected.

I can’t even count how many times they have gotten my bill incorrect. I have called in to negotiate a new rate or have an auto pay discount applied and they tell me what my new bill will be but when I receive the bill it is wrong, every time. I constantly have to call them back to correct it and they continue to get it wrong many times. They increased the bill at one point without notifying me and when I called about it they said everyone’s bill went up. They will not transfer you to a supervisor but tell you one will mysteriously call you back, no idea when. They have also told me I am eligible for increased speeds and they will apply it for no extra charge however I never receive the increased speed. I have spent more time on the phone with them trying to get them to do their job correctly than any other utility provider.

I would give them zero stars if I could. I took this afternoon off for a new customer install from 1-3 pm. They said they were on their way at 12:40. I pull in at 12:45 and they are parked in front of my neighbor's home. I get out of the car and they are pulling away. Mind you, I had checked the app at 12:15 to see when they were coming and it said 1-3 pm. I call customer service at 12:46 and was transferred to another representative who assured me they were coming back between 1-3 pm. At 2:15 I check to see the tech's location. It says my appt was cancelled. I call customer service again and she says they are an hour and a half away and can't come. She said he tried to call (no) and left a door tag. (no) Fortunately there are other providers in my area and after seeing some of the reviews here it looks like I dodged slow internet and bad customer service. It is just a shame I took time off work to be there.

Absolutely Horrible. Customer service barely has English speaking people. We randomly do not have phone or internet service and they will not do anything about it for at least 6 days. They actually said they had to check to see if our phone service was out on a "vacation". Please please spare yourself a lot of grief and go somewhere else. They treat internet like it's some new thing and don't care how long you go without service.

Had an appointment for service and took off work at the scheduled time, just to find out that they cancelled my service with no contact or notification and moved the service out 1 week. No one could tell me why the service was cancelled, I even had a confirmation text. Horrible service.

Customer service is absolutely awful! Can’t speak English, no one knows what they’re doing, then they disconnect you!!! Called 5 different times, everyone said something different. Been out of phone service for over 3 days, still no resolve. This is also a business.

My mother phone tore up Thursday afternoon (3-12-26). She lives alone and is 95 yrs old. I called and reported it on Thursday afternoon. Got a text that repair ticket had been assigned to technician. Got a text on Friday they wouldn’t be there till Monday 3-16-26. I call it very bad customer service.

I give zero stars for Kinetic Internet. Absolutely horrible service in our promise to fix for the last 6 years has yet to be done and now the Spectrum has come to the area and taken over. They are using to pro-rate people's bills even though they cancelled early. Crooks! Beware, if you have other options, choose them and run far away from these people!

Phones do not work. I have been on the phone with the customer service for the last week and half because my phone was not making phone calls out. They got that working yesterday and now my phone is not receiving phone calls it just goes right to the answering machine. This is business phone that obviously needs to be working. Every time I speak to someone I get told that it will be fixed that day, I get nothing for 2 days and have to call back.

This company is awful when it comes to customer service. I would not recommend it if you have another option. They offer you a low price to start, then increase it yearly. Which seems backwards. You'd think they would want to keep customers.

My experience with this company thus far has been extremely bad. I have been trying to get my permanent fiber buried and connected now since January. They finally came out and buried the permanent fiber in my yard three weeks ago. Since that time, I have been waiting for a technician to show up to hook it up and remove the temporary fiber. I have been lied to multiple times by their customer service reps saying that, "He'll be there today". The company obviously has an issue with truthfulness/integrity and I don't feel that they are trustworthy. I'm seriously considering moving to Starlink just to bypass their BS. The customer service reps are always very nice, but the work never gets done.

This is this the worst company I've every seen. Customer service is nonexistent and the internet is not reliable. My service went out due to a storm and the earliest service date I could get was 13 days later. No technician showed up on the scheduled day and when I called they said their was an outage in the area so my ticket was canceled. I tried to explain my internet had been out but they just said they were sorry and would not give me a new ticket because of the outage in the area. I would have to wait 24 hours and call back to request another ticket if the area outage was repaired and my internet still wasn't working. (Their app that they told me to check showed no outage in the area.)

AWFUL customer service. This company is a scam, every time you get a bill the amount goes up. When you go to cancel they continue to bill you and send your "refund" to a 3rd party company. Then that company conveniently can't find your account. TOTAL scam!!

We had Windstream until 5 years ago and then changed to Spectrum. Today I called Kinetic to inquire about their fiber optic which is now available in our area. I spoke with a customer representative who kept asking me for my birth date. When I refused to tell her, she sent me to her supervisor who continued to badger me for that information, saying that he needed it for various reasons (to avoid a deposit, to give me free installation, etc.). Finally I gave it to him and said that he understood why I didn't want to give to him, because I owed Windstream money. He then told me to hang up.

I was paying $100 for Spectrum Internet, which is why when a salesman offered Kinetic at $20.00 discount for a total of $39.99 each month, because I had AT&T phones, I signed up. However, on each of the first 3 bills, I had to call & request the discount be added because it was not reflected on the invoice. Each time I called, each representative stated I am due the discount & they will adjust future bills to that effect. When I called the 4th time because the 4th invoice, again, did not reflect the discount, all of a sudden, they refuse to give me a discount. Asking to speak to a manager, they told me managers don't do phone calls.

If I had any other options, I would use them. Kinetic is so difficult and frustrating to deal with that I am very seriously considering that having NO internet is better than Kinetic. Rates are increased every other month, and any attempt for rebates or to simply ask WHY my bill is increasing $8-$24 every other month are met with long hold times, and customer service reps trained to say “it’s not my fault, I didn’t make that choice, it’s the company,” as if they are not a representative of the company. This company is predatory with their pricing and purposefully unable to assist in anything other than taking your money.

Was trying to get my landlines ported to Spectrum. They were told not to disconnect my phone which I've had the # for 32 years. They did anyway then told me I would have to put in new equipment and reconnect to their service to get my # back. I've used that number for work for 20+ years. They could have just reconnect it but they wouldn't. They have be rude, lied and just don't want to help. Worst company ever.

Windstream in North GA. Sucks, Intro rate doubles when over. You cannot get a rep on phone. Service gets frequent interruptions. I know. Why do I keep it. Because at present it's all that is available to me. I am anxious for that to change in coming year.

I have been with them for 15 years, and they lied to me a month ago to upsell me to 2 gigs. I talked to 4 different agents to confirm the terms and they all said I would get this at 45.00 a month for 24 months, then it would go to 60.00 a month after that. Surprise I get my bill and they lied! Every freaking one of them lied about the cost. Do not go with Windstream/Kinetic/Unity if you can avoid it. I know they have a monopoly in some places and I am going to talk to the FTC and the FCC about their practices. You should never lie to your long term customers like this, it's a bad look.

Outages are a matter of routine with Kinetic. What started as several outages a day lasting about minute quickly became outages that lasted about 24 hours FOR TWO WEEKENDS IN A ROW. There was an outage a few days ago that lasted a few minutes, and now this one, which has lasted for several hours and will most assuredly continue for several more hours and possibly days. Keep in mind that Windstream was sued for trying to rip off some of their investors. That said, you better believe they'll screw their customers, and they do.

Kinetic is a company you want to stay away from. Either the phone or internet is down quite often. Went with another company. Called Kinetic on 12/29/25 to cancel my service and they did not disconnect until 1/14/26 therefore billing for service that I wasn't using since my new service was put in on 12/31/25. You cannot get anywhere with these people. The thing is I was paid up for a month in advance and had been since 2023. And they are billing me for a month that has been paid? I would not recommend Kinetic to anyone with what I am going through. Please be aware if you cancel your service, get an email or something telling you when you canceled, (not that it would do any good) unless you get ahold of the BBB.

If I could leave 0 stars I would, mind you, I genuinely try to only leave good reviews. But my experience with kinetic has been dogshit at best. For instance, my lady tried to pay our bill a day before it was due, there was no bill available, next day on the due date we were charged $50 for an overdue fee. Secondly, there was one super nice customer service gal, and our installer was amazing. I’ll give credit where it’s due, but every other instance where I’ve had to deal with their team I felt like an inconvenience for just wanting my WiFi to work.

The WORST internet service there is. It is worse than dial-up was back in the early 90's. It cuts out CONSTANTLY, buffers CONSTANTLY, takes 10 minutes at least to recover from buffering. The price keeps going up with ZERO improvements, I'm ordering Starlink because the service is absolutely HORRIBLE. I had better service with dial up in the 90's. You all should be ashamed of yourselves for making people pay anything more than the 1cent it's worth. Ridiculously BAD service. STOP ASKING ME TO UPGRADE YOUR BAD SERVICE BECAUSE IT STILL WOULDN'T WORK RIGHT.

For over 2 years I was a loyal customer and loved it. Suddenly it changed as I was promised a lower rate and that that rate would move with me. They set up a new account, sent me a high bill, were rude and unhelpful on the phone. Didn’t care that their employees promised all kinds of stuff on the phone. They had no desire to stand behind their promises and took no responsibility that they made mistakes and it costed me. They also started a new account and picked a higher mbps without me even authorizing it. So sad that companies like this can’t be trusted these days. Definitely avoid customer service; unhelpful, sarcastic, and rude.