Kinetic Reviews

My new bill was wrong and did not have my credits on it and told Mary my problem and she found out they did have my bill wrong and very quickly corrected it. She gives customer service a great name. I would tell friends that Kinetic is a great internet provider.

I’m so happy with this internet service. It works 95% of the time—extreme weather conditions don’t affect it very often and doesn’t last long. Price is great. Finally able to stream in my rural setting.

Good consistent internet service. Trying to maintain my subscription cost each year takes more time than I would like in trying to prevent Kinetic from increasing my monthly cost, then having to credit the difference. There are cheaper promo deals out there, but I'm more interested in getting quality internet and customer support service. I'll stay with Kinetic until I'm given a good reason not to.

They have monopoly you have no other option, but kinetic internet. Kinetic has horrible customer service with a Uneducated bot both online and on the phone.. you have to pay fees just to pay online but there is no place that you can play in person. Must pay by card only and pay two dollars and 30 cent processing fee. With kinetic you have to argue with them to get anything done. Kinetic also does not have physical locations but has 2 locations in my town. I fully wish I didn't need internet or I totally leave this company and I wish was a better company here, like ETC to have internet service with at least they know how to have actual human customer support that is in your local community with locations that you can come and use cash to pay your bill. And not charge you of fees because of processing that only allows cards.

Reception was not good. I cancelled contract and went back to Spectrum. I have been trying to return Kinetic's modem/router for over a month now. They were supposed to send me a return label so I could return it but, to date, have not received anything. Another disappointment is their follow-up... NOT GOOD.

Everything is going ok. Seems a bit slow at times but not frustrating. I didn't care for the outage of many hours without compensation of some kind. At Cox they always gave some kind of comp even if it was just an hour. Otherwise, you are good to me.

I have been a Concord telephone company, Windstream and now Kinetic customer for 46+ years. We are trying to obtain our phone log for May 26th and 27th in order to assist law enforcement with keeping my medical staff safe and out of harm's way. There is an apparently a mentally ill individual that is harassing my staff members multiple times (10+) with abusive, aggressive and threatening phone calls through your phone system. It seems like that should be a fairly simple task. However, it appears that at this point that is too difficult for your company to accomplish. Poor customer service! Priscilla ** was very helpful and did what I believe is all that she could to help us stay safe in our private medical office. However, no one beyond her is bothering to help us try to stay out of harm's way. My son is an attorney and we are considering getting him involved if that is what it is going to take to keep the staff from being afraid to be at work.

Terrible process. To help resolve the switching from copper to fiber, I need an appointment with the Engineer in Perryville, AR. Windstream/Kenetic is wasting time and money on this line installation. As a retired former Alltel/Verizon Wireless engineering support employee, I would be able to help resolve this issue. Please put me in contact with the local Engineer before the- next- cable goes in the ground! My service option is Windstream/Kenetic or Satellite.

Louis is an amazing tech. He is professional and friendly. He takes the time to explain everything he is doing clearly so I could understand. And he answered all my questions. Kudos to Louis!!! What is unique about Louis is that he really takes the time to hear your concerns. Louis is the guy I always want to knock on the door when having issues. It shows he really cares about the customer! I appreciate you!

While customer service is good, we still seem to have spotty if not intermittent wifi and here in Barney, where we depend on wifi for calls as well as working from home and towers for cellular use are far away, this becomes a BIG problem.

The technical/installer refused to use our utility poles for installation. He insisted in using the utility pole at the bottom of our driveway up to the roof of our house 100 feet away. This would have hung over our entire driveway. That was unacceptable.

Kinetic provides the best value for dependable high speed fiber data in Southcentral Kentucky. I wish we had this service available in Central Virginia. Both the initial installation as well as support for the past 3 years has been amazing.

I initially called to cancel my internet service. I havent had any issues, I had just found a better deal with the other company in my area. Once I was in the phone with the representative she not only beat the offer I had from the other company, she went above and beyond to prove Kinetic cares about me as a customer and wants to keep me as a customer. After speaking with her I kept my services and called the competitor and let them know I would not be switching to them.

I am just very disappointed in the service and I am not happy and my bill keeps going up and up and I am not refer my family and friends to this company and stuff needs to be done right the first time when customer service people.

Kinetic is the worst internet service provider in south central Kentucky. The weather affects the service, getting ahold of customer support is a 45 minute wait time minimum. They are higher priced than everyone else. There are no humans to help if there’s a problem and just to reset your email or log in info is a 45 minute hold on the phone. If you try to log in your account online it is impossible if you have changed your email. I wouldn’t recommend to anyone. They leave you feeling robbed and unsatisfied .

I was with Windstream and then Kinetic bought them out. I stayed and have been with them for 30-plus years, since I've always been able to get a good deal when my price would go up. I was going to switch to another internet provider and when I called, they matched that and even gave me one month for free. So, I'm super happy with it. People should get the service from Kinetic and use it because of the great customer service and its reliability.

So far, our experience with Kinetic has been good. Others should try it as well. They might like it. The price is always too high, though.

Our neighbor told us that the Kinetic's speed was really good, and he didn't get no interruption. The price was very attractive as well. So, we changed to them. So far, our experience has been great. The services have been very reliable. We haven't had any issues, except for one that it went down, but it came back. I don't know what happened. When I called, they said, usually, they do software update or something was going on in the area, but it was very minimal. We were without internet for a couple of minutes.

The house had already been wired for Kinetic since the previous owner had it. So, I decided to use them as well. I liked that they were less expensive than others and that the service worked all the time. I also like the speed for the price. Aside from that, the service was good and reliable. To anyone who is considering getting Kinetic, I'd tell them to go ahead and get it.

I’ve had Kinetic/Windstream service for ~4 years, it was all I could get, and the experience has been consistently frustrating. I am paying for high-speed internet, but the service I actually receive does not come close to what is advertised. Speeds are frequently well below what I’m paying for. Service drops or becomes unstable on a regular basis, sometimes it's daily/hourly. Performance varies wildly throughout the day.

After my bill was locked in for 2 years at $87, they come back 2 months after they did this and charge me a $116 again due on May 27th 2026. These people intentionally go in and screw with your account thinking. You won't catch it and then sit there and try to say you owe more than what you actually owe after they send you to a different department, a promotional department to get you back to your original bill. This is fraud, and I'm going to take legal action if they don't get this straightened out.

I pay for fiber internet and I have had nothing but issues with this company. They refused to fix my internet issues with download speeds sitting at 20 mbps and download speed of 3 to 4 mbps. They also charged me for a year for renting a modem and I was using my own modem the whole time. So if you do decide to use or keep this service please double check your bill to make sure you are not being over charged and getting screwed over for internet speed.

Horrible customer service. Everything is automated and doesn't work. Somehow the only number I have is not registered so I have to hunt down my account when I call. The automated person spouts some generic nonsense about them working diligently to restore my service that has gone out for the 5th time in the 2 months I've had them and transfers me to a chat. If I wanted to chat, I would have started there. The chat on the app does not respond. Online chat takes you in circles and will not provide information to file a complaint. They claim a complaint has to be filed with the local franchise but will not provide the information for your area. Avoid them at all costs. If you are lucky and patient enough to navigate through their purposely evasive system and get a ticket created, they give you a resolution date that is a month out. I don't live in the middle of the woods. It is not unreasonable to have reliable internet. I'll be switching ASAP.

Kinetic internet will not stay connected to LG 2020 TVs. If you have an “older TV” like this do not get Kinetic internet because it will keep disconnecting and the only way to get it connected is to call Kinetic and then they will tell you it’s the TV fault and not their service. Had the service for less than 30 days. Had to call them about the TV disconnecting on 3 separate occasions. Crappy customer service with Ashley and Crystal. I wouldn’t recommend.

I was promised a new modem to be overnight shipped. It was not ordered. I had to call again while working remotely. My Internet is critical to my job. It was finally shipped. Took me 3 days to get a promised overnight item. I asked for customer service, the person would not connect me. Kept putting me on hold over an hour. It was a terrible experience this time.

Internet out over a day so far & “no reported outage in your area”. What a joke.

My bill has been messed up several times. I have additional charges that are not mine. I got hung up on three times on the phone when calling customer service in one day and asking for help. I got charged for an additional month of service after canceling. They raised the price $10 every two months for no reason.

Kinetic is in my neighborhood in Pennsylvania (Pennsyltucky) running their lines. Not only did they run it to the main box in the front yard, but they also took the liberty of doing me a service by running it to my house. I never asked for it to be run, as I don't want their garbage service. That will be removed by me in short order.

I was looking for a cheaper fiber internet option and after their sales team stopped by a couple of times I decided to give them a try. I scheduled an install on a Friday between 1-3, they never showed up. I understand things happen but what was inexcusable was that they never called or communicated in any way that they would need to reschedule. I didn't hear from them on the following Monday either. So on Tuesday I called to cancel the install. During the call they stated, "they had to bury a line" so they were unable to do the install. Still, I told them I wanted to cancel. They didn't even try to keep me as a customer. When I got them to cancel it the employee ended the call with, "thank you for choosing Kinetic". I think that speaks volumes to their level of care.

I could go on all day about these lying **. They suck from the one who knocks on your door to the main ** in the office. Lied about the promotion for gift card. Never received, lied about for 3 months. Free service never happened. Billed me on the 20th of April for $86. Then, turned around and billed me on May the first for 96 more dollars through. Auto draft that I specifically told them not to use my card for auto draft. So yes, I'm calling to have it cut off and going back to Spectrum. That stayed at $52 per month. For over 5 years, internet service, only because that's all I need. When the rep came out, I told him that I had Windstream before, and he assured me that Kinetic was no longer affiliated with Windstream, total friggin lie.

Willy did an amazing job and was so kind! He went above and beyond to help us!

My service has been out since Tuesday March 31st. I have contacted Windstream a numerous amount of times and been met with multiple unacceptably rude customer service representatives. I was given an appointment date to fix the issue for April 20th. Only to take off work and find out they rescheduled my appointment without notice to April 28th. Still met with complete rudeness from the representatives. My bill is due on April 27th and they suggest I pay it still and then try to figure out how to get a credit for the next billing cycle. Complete nonsense. I have been a loyal customer for 13 years and they don’t care. Repeatedly increasing my rates but the service is getting worse by the month. Unacceptable and I’m looking for other providers which is hard being that I’m in a rural area which is why they can do whatever they want and assume paying customers just have to take it. Ridiculous.

Me and my wife have had Kinetic for a year, and we haven’t had many issues up until we planned to move, the support for Kinetic is hot garbage and with all internet companies come issues so if you plan on talking to them for anything, you're better off talking to a brick wall. Me and my wife have been without service for multiple days leading up to our shutoff date which was scheduled for the 15th and we haven’t had service since the 5th. HOW THE HELL DOES THAT MAKE ANY SENSE, and we tried calling back and they told us due to THEIR own mistake that we would have to come out of pocket and open a new account. Pls choose any other company. I’d choose Spectrum and they suck but hey it’s better than Kinetic considering Spectrum wouldn’t cut my internet off 10 days before the schedule date and I’m still paying for it but hey go Kinetic.

They allowed my 98-yr old father to be without call out services on his phone for over a week! He couldn't reach any family members or call out to 911. I called and spoke with over 7 people. One of them in the process cancelled the repair ticket and I had to demand to speak to supervisor. They kept refusing to send out a tech, saying the line is just fine. They scheduled to come out and never showed. I had to call again and it was scheduled for Tuesday, March 24th 10:45 am-12:45 pm. The tech didn't show and I was on a live chat demanding he call me. Someone showed up until 3 pm and at 4pm, the originally scheduled tech appeared. I reported them to the FCC! This is the worst phone and internet company I have ever dealt with and we will be finding another alternative.

Updated on 04/05/2026: It’s Easter- just got a email they will be trying to take bill out of auto draft! They owe me for disconnecting before a month- they are horrible! The amount they are trying to charge me is what they owe me!

If I could give 1 star I would. I have had them for 4 years. Most spent on the copper internet which would go out when it rained. Frustrating yes but nothing compared to the trouble I now have with the fiber. It goes out at least once to twice a month for over a year now. Stays out for 2-4 days each time. Customer service zero help. We live in an area with no cell service so we heavily rely on internet. They leave us without access to 911 for days on end and no one cares. The fact I can expect it to go out every month is ridiculous!! Do not switch to Windstream fiber, they have absolutely no idea how to keep it connected.

I can’t even count how many times they have gotten my bill incorrect. I have called in to negotiate a new rate or have an auto pay discount applied and they tell me what my new bill will be but when I receive the bill it is wrong, every time. I constantly have to call them back to correct it and they continue to get it wrong many times. They increased the bill at one point without notifying me and when I called about it they said everyone’s bill went up. They will not transfer you to a supervisor but tell you one will mysteriously call you back, no idea when. They have also told me I am eligible for increased speeds and they will apply it for no extra charge however I never receive the increased speed. I have spent more time on the phone with them trying to get them to do their job correctly than any other utility provider.

I would give them zero stars if I could. I took this afternoon off for a new customer install from 1-3 pm. They said they were on their way at 12:40. I pull in at 12:45 and they are parked in front of my neighbor's home. I get out of the car and they are pulling away. Mind you, I had checked the app at 12:15 to see when they were coming and it said 1-3 pm. I call customer service at 12:46 and was transferred to another representative who assured me they were coming back between 1-3 pm. At 2:15 I check to see the tech's location. It says my appt was cancelled. I call customer service again and she says they are an hour and a half away and can't come. She said he tried to call (no) and left a door tag. (no) Fortunately there are other providers in my area and after seeing some of the reviews here it looks like I dodged slow internet and bad customer service. It is just a shame I took time off work to be there.

Absolutely Horrible. Customer service barely has English speaking people. We randomly do not have phone or internet service and they will not do anything about it for at least 6 days. They actually said they had to check to see if our phone service was out on a "vacation". Please please spare yourself a lot of grief and go somewhere else. They treat internet like it's some new thing and don't care how long you go without service.

Had an appointment for service and took off work at the scheduled time, just to find out that they cancelled my service with no contact or notification and moved the service out 1 week. No one could tell me why the service was cancelled, I even had a confirmation text. Horrible service.

Customer service is absolutely awful! Can’t speak English, no one knows what they’re doing, then they disconnect you!!! Called 5 different times, everyone said something different. Been out of phone service for over 3 days, still no resolve. This is also a business.

My mother phone tore up Thursday afternoon (3-12-26). She lives alone and is 95 yrs old. I called and reported it on Thursday afternoon. Got a text that repair ticket had been assigned to technician. Got a text on Friday they wouldn’t be there till Monday 3-16-26. I call it very bad customer service.

I give zero stars for Kinetic Internet. Absolutely horrible service in our promise to fix for the last 6 years has yet to be done and now the Spectrum has come to the area and taken over. They are using to pro-rate people's bills even though they cancelled early. Crooks! Beware, if you have other options, choose them and run far away from these people!

Phones do not work. I have been on the phone with the customer service for the last week and half because my phone was not making phone calls out. They got that working yesterday and now my phone is not receiving phone calls it just goes right to the answering machine. This is business phone that obviously needs to be working. Every time I speak to someone I get told that it will be fixed that day, I get nothing for 2 days and have to call back.

This company is awful when it comes to customer service. I would not recommend it if you have another option. They offer you a low price to start, then increase it yearly. Which seems backwards. You'd think they would want to keep customers.

My experience with this company thus far has been extremely bad. I have been trying to get my permanent fiber buried and connected now since January. They finally came out and buried the permanent fiber in my yard three weeks ago. Since that time, I have been waiting for a technician to show up to hook it up and remove the temporary fiber. I have been lied to multiple times by their customer service reps saying that, "He'll be there today". The company obviously has an issue with truthfulness/integrity and I don't feel that they are trustworthy. I'm seriously considering moving to Starlink just to bypass their BS. The customer service reps are always very nice, but the work never gets done.

This is this the worst company I've every seen. Customer service is nonexistent and the internet is not reliable. My service went out due to a storm and the earliest service date I could get was 13 days later. No technician showed up on the scheduled day and when I called they said their was an outage in the area so my ticket was canceled. I tried to explain my internet had been out but they just said they were sorry and would not give me a new ticket because of the outage in the area. I would have to wait 24 hours and call back to request another ticket if the area outage was repaired and my internet still wasn't working. (Their app that they told me to check showed no outage in the area.)

AWFUL customer service. This company is a scam, every time you get a bill the amount goes up. When you go to cancel they continue to bill you and send your "refund" to a 3rd party company. Then that company conveniently can't find your account. TOTAL scam!!

We had Windstream until 5 years ago and then changed to Spectrum. Today I called Kinetic to inquire about their fiber optic which is now available in our area. I spoke with a customer representative who kept asking me for my birth date. When I refused to tell her, she sent me to her supervisor who continued to badger me for that information, saying that he needed it for various reasons (to avoid a deposit, to give me free installation, etc.). Finally I gave it to him and said that he understood why I didn't want to give to him, because I owed Windstream money. He then told me to hang up.

I was paying $100 for Spectrum Internet, which is why when a salesman offered Kinetic at $20.00 discount for a total of $39.99 each month, because I had AT&T phones, I signed up. However, on each of the first 3 bills, I had to call & request the discount be added because it was not reflected on the invoice. Each time I called, each representative stated I am due the discount & they will adjust future bills to that effect. When I called the 4th time because the 4th invoice, again, did not reflect the discount, all of a sudden, they refuse to give me a discount. Asking to speak to a manager, they told me managers don't do phone calls.

If I had any other options, I would use them. Kinetic is so difficult and frustrating to deal with that I am very seriously considering that having NO internet is better than Kinetic. Rates are increased every other month, and any attempt for rebates or to simply ask WHY my bill is increasing $8-$24 every other month are met with long hold times, and customer service reps trained to say “it’s not my fault, I didn’t make that choice, it’s the company,” as if they are not a representative of the company. This company is predatory with their pricing and purposefully unable to assist in anything other than taking your money.

Was trying to get my landlines ported to Spectrum. They were told not to disconnect my phone which I've had the # for 32 years. They did anyway then told me I would have to put in new equipment and reconnect to their service to get my # back. I've used that number for work for 20+ years. They could have just reconnect it but they wouldn't. They have be rude, lied and just don't want to help. Worst company ever.

Windstream in North GA. Sucks, Intro rate doubles when over. You cannot get a rep on phone. Service gets frequent interruptions. I know. Why do I keep it. Because at present it's all that is available to me. I am anxious for that to change in coming year.

I have been with them for 15 years, and they lied to me a month ago to upsell me to 2 gigs. I talked to 4 different agents to confirm the terms and they all said I would get this at 45.00 a month for 24 months, then it would go to 60.00 a month after that. Surprise I get my bill and they lied! Every freaking one of them lied about the cost. Do not go with Windstream/Kinetic/Unity if you can avoid it. I know they have a monopoly in some places and I am going to talk to the FTC and the FCC about their practices. You should never lie to your long term customers like this, it's a bad look.

Outages are a matter of routine with Kinetic. What started as several outages a day lasting about minute quickly became outages that lasted about 24 hours FOR TWO WEEKENDS IN A ROW. There was an outage a few days ago that lasted a few minutes, and now this one, which has lasted for several hours and will most assuredly continue for several more hours and possibly days. Keep in mind that Windstream was sued for trying to rip off some of their investors. That said, you better believe they'll screw their customers, and they do.

Kinetic is a company you want to stay away from. Either the phone or internet is down quite often. Went with another company. Called Kinetic on 12/29/25 to cancel my service and they did not disconnect until 1/14/26 therefore billing for service that I wasn't using since my new service was put in on 12/31/25. You cannot get anywhere with these people. The thing is I was paid up for a month in advance and had been since 2023. And they are billing me for a month that has been paid? I would not recommend Kinetic to anyone with what I am going through. Please be aware if you cancel your service, get an email or something telling you when you canceled, (not that it would do any good) unless you get ahold of the BBB.

If I could leave 0 stars I would, mind you, I genuinely try to only leave good reviews. But my experience with kinetic has been dogshit at best. For instance, my lady tried to pay our bill a day before it was due, there was no bill available, next day on the due date we were charged $50 for an overdue fee. Secondly, there was one super nice customer service gal, and our installer was amazing. I’ll give credit where it’s due, but every other instance where I’ve had to deal with their team I felt like an inconvenience for just wanting my WiFi to work.

The WORST internet service there is. It is worse than dial-up was back in the early 90's. It cuts out CONSTANTLY, buffers CONSTANTLY, takes 10 minutes at least to recover from buffering. The price keeps going up with ZERO improvements, I'm ordering Starlink because the service is absolutely HORRIBLE. I had better service with dial up in the 90's. You all should be ashamed of yourselves for making people pay anything more than the 1cent it's worth. Ridiculously BAD service. STOP ASKING ME TO UPGRADE YOUR BAD SERVICE BECAUSE IT STILL WOULDN'T WORK RIGHT.

For over 2 years I was a loyal customer and loved it. Suddenly it changed as I was promised a lower rate and that that rate would move with me. They set up a new account, sent me a high bill, were rude and unhelpful on the phone. Didn’t care that their employees promised all kinds of stuff on the phone. They had no desire to stand behind their promises and took no responsibility that they made mistakes and it costed me. They also started a new account and picked a higher mbps without me even authorizing it. So sad that companies like this can’t be trusted these days. Definitely avoid customer service; unhelpful, sarcastic, and rude.

I’ve been paying $80 every month for terrible internet service, we told them about the problem and they said they will send someone out and clearly after the first 4 times of sending “professional technicians” they still didn’t solve. So calling and complaining every day. They sent someone and they knew what they was doing compared to the others. But yet for $80 my WiFi shouldn’t be this bad, I can’t even run my tv and phone at the time without it turning red or shutting off randomly,.

Overpriced garbage internet! Our internet rarely works and I'm paying $128 a month! My bill was $80 a month then it jumped to $100, then jumped to $108, then jumped to $128 without extra charges being explained! It was out for 3 weeks and we got a new modem and it worked for one week than back out again. This internet company is the worse and overcharge you extra charges that are not explained in your bill! Customer service is horrible! Do not recommend!!

I had a different provider for quite a while, but they kept raising their price every year. I threatened them that I'll change to Kinetic. They still couldn’t do anything about it so I switched to Kinetic.

I would not give them even a 1. Kinetic went out in my area for over 2 months. They would set up times for techs to come out then will cancel it. Not me but connect. They continue to bill me. I've spoken with them at least 50 times so after two months I went with another carrier. They refused to give me credit. I've sent their equipment back still no credit. I'm turning this issue over to my attorney and Better Business Bureau. I would not recommend them to anyone. Please stay away from this company!!

Updated on 12/25/2025: Terrible, I only gave a 2 because of the at first they were good. They shuck you in and then show who they are. Paid my bill faithfully every month and now they can keep it. $37 bill turned into $122 and now $207. It was like they wanted me to leave. No excuse. It started buffering and the bill crazy. So I'm gone. Kinetic is Windstream Double terrible.

Very poor Internet service and customer service isn't any better. They try to blame poor service on things you're doing but their technician that was sent to the house already proved that was a lie. We live in a rural area so we are still on copper lines. Technician informed us at the house that Kinetic wasn't investing anymore into copper lines any longer and our cabinet is already down the road and no more services can be added. They are going to be going to fiber lines but it will be years before we see that happen where we are. Once the customer service agent realized I knew just as much as her she admitted I was right. They have also sent technicians out to my house that realize it's more work than they want to do so they make up something say it's fixed and it's not.

Kinetic went up $13 on my bill this month. Even more irritating than this increase is the fact that you cannot speak to a manager. The young woman that was helping did a great job. But the manager "had stepped outside," which was the excuse last time. I finally asked for a breakdown of what I was paying for and found I had been paying for a phone all this time-which I have never had with Kinetic. This dropped my bill $20-had I known this a year ago-I would have been paying much less. Bad form Kinetic - bad service from your managers - bad practice in charging inflated prices that are not noted on the bill.

I have been waiting on the phone for a human to answer for OVER AN HOUR. Kinetic's customer service is anything but. What a slipshod organization that goes out of its way to avoid contact from their customers!

I haven't had service in my home with the Kinetic Wi-Fi box for 16 hours. No reason why, no communication and unable to reach a live person at all. All I get when I call them is a recording saying it looks like I have a service outage in my area. I can't even get a live person to speak to me.

Please stay away from Kinetic Internet. They are scammers. I’ve been trying to get my Internet connection fixed for over a week. They will give you the run around. No one works on the weekends nor after 7pm during the week. Their live chat will just read your messages and leave the chat. When I finally got someone, I was promised a modem that was going to be shipped next day. NO MODEM! For the past week, I can’t watch TV and work from home. There is no reception in my apartment so without their wack ass internet connection, I have to sit in my car or go to the gym to get on WiFi. I’m so glad my lease ends this month. I made it a point to ask any apartment complex if you have a contract with Kinetic, I will not be leasing with you. They simply suck! Zero stars, do not recommend. Please stay away from them!

I am forced to have Kinetic by Windstream due to my business location. I have had it for 8 years and it has ALWAYS been terrible. It is the most unreliable service I have ever experienced. I have a dedicated fiber connection (that cost me a fortune) and it fails at least once a month for various lengths of time. Not once have they ever considered compensating me for down time. The customer service is also terrible. They also are charging me 30% more than the contract states. I have nothing positive to say about this company. I am constantly looking for alternatives and since I need multiple phone lines I am stuck. If you have ANY alternative it will be better than Kinetic.

I’ve been with Kinetic since it was Alltel, about 53 years. I’ve had a home phone with them. They do a good job.

I'm very angry because Kinetic is charging me $56. It was only $20 before but they said I was on a government program and it’s no longer offered. I can't afford it. I was trying to find another internet service. The service was okay but the cost is just too high.

I've always had Kinetic. I had changed one time, and I regret that I did. And then I went back to them. Everything is fine with them. They answer my questions, and anything that I ask about, they go right to it. If I have problems with the internet or with the Wi-Fi, they help me out. I won't leave them again.

Kinetic is my internet provider for a couple of years now. There have been times that it didn’t work, but you can't control everything. They’re good but I don't like that they're charging me $20 a month more than what they were. I'm 78 years old and that hurt my income but they did knock around $5 or $10 off for so long. I think it could be a little cheaper.

I use the Kinetic internet for a while. They take care of everything I need.

We’ve had Kinetic for our internet and phone for years. It was the only provider at that time. We’re supposed to have one gig, but it's really is lower than what's advertised. I was disappointed in it. I’ll tell people to watch the speed because there's not much difference between 512 and one gig.

It started out super good with Kinetic. It was fast but after a couple months the speed of the internet started getting slow. I said something about it and they came out and replaced the modem. It helped for about two weeks but now it's right back to being slow. They said they didn't throttle the speed but I don't know what else it could be.

My elderly parents forgot to travel to their weekend place with their Kinetic bill, they got there and streaming and internet were not working. We called and gave all info except account number and they would not help us even after they located our account. My parents are old and needed a technician to come to their place and help them and Kinetic just refused to help in any way. VERY dissatisfied.

Kinetic just completed installing fiber in our neighborhood, the main box is at the corner of my property. So I decided to upgrade to fiber, the customer service rep was courteous and helpful, but the "the back office supervisor" should be fired, she was condescending and not willing to do anything. Her exact words were that I live in a depressed area and service was not avail. I find that interesting since the main box is less than 150 feet from my home. I'm going to be switching my service to a competitor. When Kinetic took over for Windstream, we were told the service would be better. That was a lie, it's worse. Kinetic in my opinion should go out of business, this was the most ridiculous answer they could have given. Don't waste your time, go with starlink, or anyone else but kinetic.

We were sick of dealing with Spectrum for our Internet provider and when we were approach by Kinetic to switch, I quickly jumped on given the fact that they were fiber optics and I was sick of dealing with spectrum. They were pretty prompt as far as the installation goes, we have a three level home and they brought the service in through the first level and then for the other two levels they put extenders on as they were having problems getting any sort of signal strength.

Blocked from making ONLINE Payments and then NAILED with $10 IN ADDITIONAL FEES because WEB SERVICES fouled up by Kinetic ~! I tired playing nice and getting walked on by these folks every single day for past 8 yrs! Time to move to another carrier. These folks thieves.

The customer service is abysmal. I was only able to communicate via messaging. The representatives were no help. I am now without WiFi. Words can’t describe how much I absolutely despise this company. Definitely switching.

I have really enjoyed my service and the people are great and I would recommend this company for your internet service provider. Thanks for being so great and willing to work with people when it's needeed

Received new fiber service in mid August (3 months ago). I have been well pleased but I have noticed that that at least two times the service was dropped. Once for less than a minute and the other time for several minutes. I also referred one customer and was never given the $100 gift card as advertised. I am pleased with the price for now but if the price goes above $50 what I paid for T-mobile I will change back as I was getting comparable speeds

Our internet was slow even though we had the highest package. When I went to cancel I was on hold for an hour, transferred three times when I finally did get someone on the phone. Then had to go through all the questions of why I was cancelling. After being on hold for 45 minutes, that is the last thing I wanted. I tried cancelling 3 different days, on hold for over 30 minutes each day without any help. They are quick to help when you want to sign up, but good luck when you want to cancel. These practices are bad business ethics or poor customer support. Me.

Our family's experience with Kinetic has been exceptional. We've consistently experienced great speeds, and we appreciate their understanding and support during challenging times. We value their service and intend to remain a customer for the foreseeable future.

Do not get their service! They tried to over charge on a payment plan from two bank accounts, locking both accounts. Now they’re threatenIng to send me to collections. I have all the proof to dispute, but I’m on hold currently because the first supervisor interrupted to send me to a different supervisor… been on hold 10 minutes.

When we called Kinetic we were mostly just getting information about the service. The rep was so kind and helpful. We decided to change our service from AT&T to Kinetic and just love it!!! Every bit of our experience has been wonderful! Highly recommend Kinetic for your fiber needs.

Thanks for providing my home with quality service, we desired. Kinetic has truly gave my life a new outlook on internet providers. From the moment I met the sales agent, until the time the prompt technician came to service our home. It has really been outstanding. Love the great incentives they offer at kinetic. Highly recommend for internet provider.

If I could give 0 I would. Constant loss of service. Customer service is awful, since everything was shipped out of the United States. I paid a ton of money for a problem I had over 2 years and lost an online job because of it. For the first year I was told a reason I knew not to be true. Then when I lost my crap and threatened to disconnect they started acting like they were working on it but no true results. Same issue happened weekly. I was paying for a speed I never saw. We live in the country so we are limited. But now have Starlink and could not be happier!

Our experience has been mostly positive with Kinetic, getting the internet to the house was a little difficult, to no fault of kinetic. The previous people who lived here had not terminated their service at this address prior to moving. But, otherwise we have nothing but great things to say. The internet runs all of our equipment and tech, which is so important when you have 7 kiddos.

They were very respectful, quick on an installation and gave me two hundred dollar visa gift card which in turn do you use to pay bills? So that they help me out very much. I wish every other company was like them, and I'm very likely to refer them to family friends and where else I can

Absolutely horrible service, internet never worked right. Programs would freeze while watching them. My kids xbox would not worked with Kinetic upgraded and faster internet. It was to slow. I have called them at least 5 times. Still no change. I am paying over a $100 just for the internet. I would not recommend this internet company to anyone. Very unprofessional.

Kinetic has far exceeded my expectations as far as most other "carriers" that I have had to deal with over the past 20+ years. Always courteous- professional- concerns about my needs and always, always found the answer to even my most difficult questions and concerns- I was constantly kept up to date on my service time and installation. The service tech - was fantastic to deal with!

Kinetic is the only service provider where I haven't had to deal with multiple outages a month. I'm finally able to get back to working. My previous provider went out 2+ times a week and made me lose multiple clients because I was unable to work on their projects in a timely manner when I would go 6+ hours without service during an ongoing project.

Great Service. The price and details were exactly what the representative I spoke to said they would be. We are very pleased at the service. We recently had Spectrum and after months of asking them to cancel our Television portion and they never would, we decided to cancel ALL services with them and go with Kinetic for our needs.

We had water damage at our house and placed our internet service on a six‑month hold. Since then, we’ve been charged three separate times—each month they turn the service back on automatically and add a reconnect fee. I finally cancelled (even though we don’t have another provider option), and just received yet another bill. When you call customer service, they won’t even let you speak to a representative until your bill is paid. I’ve spent over $400 in the last six months for a service we weren’t even using. This company preys on areas without competition. If you have another option, take it!

I have had Windstream internet and phone service for years, and the service started out good. I was surprised to learn that I had to pay a $15.00 dollar convenience fee for using the internet to pay my monthly Windstream bill. I was even more surprised when I called Windstream and found out that I have to pay a fee to talk to a customer service representative. Even if you agree to pay them for customer support, they will put you on a musical merry go round. You'll be lucky if you get anything but another charge for calling them. They are not a customer friendly corporation, and I do not recommend Windstream by Kinetic.

Called about internet. The offer is $40 for their fiber, Kinetic, or $120 for their best broadband which is 24mbps (hasn't changed since I was there in college 10yrs ago minus the price going way up). So they're charging triple the price for a vastly outdated and inferior product. Won't negotiate at all to lower the bill, despite not offering kinetic on my road in Dahlonega. This is atrocious customer service, and taking advantage of customers. This company is awful. Get Starlink or anything else over them that you can.

My experience was a 2! But there was a support guy named Daniel that handled everyone else's rude mistakes and took care of my issue.. Please relay my thankfulness to Daniel. We were literally ending our service with Kinetic in the morning if our issue wasn't resolved... So thank you Daniel and Kinetic should thank you as well....

Kinetic is not loyal to its customers. My bill for November went up by 40 percent with no reasonable explanation. The service hasn't improved. My Internet consistently went in and out with no adjustments to my bill. There's no local office to return equipment. You might get a good deal when signing up. It won't last.

I got a good rate with Kinetic and so far, I have no complaints. I even told a friend about it and he hooked up too. We’ve had it about a year now and the experience with our cable and internet has been good. The quality is better than what I had.

Kinetic representatives were knowledgeable, timely and helpful. The service is so much better than any we’d had previously. We’re very happy that we switched to Kinetic fiber optic internet and only wish that the service had been available to us a long time ago!

Fast, RELIABLE & affordable service. I chose Kinetic as my internet provider because it offers fast and reliable service at an affordable price. The connection is consistent, which is important for working, streaming, and staying connected. Kinetic also provides good customer support and flexible plans that fit my needs better than other providers in my area.

The tech was very respectful. Did a very perfect job connecting my Internet. I would recommend Kinetic Internet who need it. It works perfectly. He explained everything I needed to know. It meant a lot as I'm an elderly person.

They were very nice and walked me through the steps. Very pleased to get an apt for getting the wifi on, so I appreciate y'all and can't wait till Tues so I can enjoy wifi again. Thanks to the general men that came out to our home.

My internet service has been out for two full weeks. After a technician finally showed up initially and confirmed the line was completely destroyed (burnt in an alley fire), the issue became one of scheduling the repair.

Can not talk to person locally, phone line losing service for over a year, need line moved for add on construction and poles taken down, line needs to be rerouted. Numerous calls have been made to fix problems, nothing has been done, the worst CUSTOMER service. Somerset Ky office has doors locked, was told by employee there they could do nothing.

Switched to Kinetic in May; switching back set up for mid November. They claim no "no signal" areas in the house - not true for me. I have called numerous times for outages, no internet, their app saying there is a problem with my internet. Every time you call, it is to a call center and they read the script and make you do all the restarts even if you have done them and called before; they almost refuse to send to you to a level two tech without doing their script even when the customer is told to ask for a level 2 tech, being on hold forever to get to them, having to use only their app which today told me my outage would be repaired in November of 2023.

I am very satisfied with the installation and the service has been good. It took a while to get the line buried, but they did a good job with that also. I started out using the router provided by Kinetic; however, I switched to my own mesh system and everything continued to work fine and didn't have to change passwords.

We had service from Kinetic before for our computer and TV. It was great, although the cost was too high. When a tree fell down and hit the line, they did a good job fixing it. However, we don’t have Kinetic anymore since we moved and we can’t get service over here.

I wanted better speed and service, and I was told that with the fiber optic cables, we would get faster speed. But I’m not happy with it. I use Kinetic for my cellphone and TV, and the internet for browsing, and I'm noticing slow speeds instead of faster speeds.

There was no internet at all for several years where I live and Kinetic came through with the fiber optics. I use it to binge-watch Netflix. I also have a business in Quaker City and I have it at my business. When we’re out or in town, especially in Quaker City, there’s basically no internet. Once you go a quarter mile past my road, you don’t get service until you get home, unless you’re inside someone’s house. About a mile from my house, my phone works fine, and I have no issues at home. I even had Kinetic move my service from the front of my shop to the back because I wasn’t getting good coverage. The techs came out the very next day, moved it, and didn’t charge me.

Excellent Service. I recommend this service. I love it best. Since I signed up for my service it has been excellent. Very satisfied with it. Go Get Yours today. Best decision I made. I wouldn't change it for nothing.

The fiber is working very fast and if it fails, Kinetic fixes it quickly. They’re great people.

I enjoy my service very much. It is way better than Spectrum. I would definitely refer Kinetic to my friends and family members. I was expecting a gift card to use towards my bill due to hard times,but I have yet to receive it. But overall my experience has been good.

Very easy, affordable, the representative was very respectful every time I called the customer service phone number for any issues at all. My bill came with the amount I was told I would be charged. I love Kinetic.

Government gave these companies millions to make sure everyone has internet. Kinetic refuses to upgrade us to high speed fiber, because I live off the main road. Neighbors all have it. Our internet speed is 16-20. Nice! They also raised the price without telling us. We will be switching to another carrier soon. Just another big company who only cares about money.

I highly recommend Kinetic to anyone who wants a better quality for a better price internet service. Unlike my other service, which was overpriced and had issues with connection at least 3 times a month, Kinetic is super affordable, fast, and provides clear pictures on all my TVs. I highly recommend this internet service.

Great service. Have had problems whatsoever. The installation was done the same week I ordered service. Tthat's was a big thing since I needed the service asap. It's affordable and I have enjoyed the service with no problems. All in all it's a great service.

Super great compared to my old WiFi providers! Hasn’t gone out and the speed has been consistent. Also the price is pretty good. I used to pay almost $200 for the same speed. Even without the discount, it’s cheaper with Kinetic.

I love it and it is really fast and I would tell anybody to get it and it's really fast and it does not lag at all so if you want good service please call and find out what all you need about it and it really work.

We had Starlink and although it was great, it was expensive. Once Kinetic came to our area we were excited to find out. It was half the price, and the speed of the Internet was just as fast if not faster than Starlink. Everything went great from the installation to the guys burying the cable and also the gentleman who help set us up from the start.

We are very happy with our service. Our internet is super fast now and a lot cheaper than our last provider. We are very happy with the customer service as well! If you haven't looked to see if it's available in your area, you should do that now. It's well worth it and we had no issues with the switch.

So far service and customer service is top tier. Would recommend. Customer service handled all my needs in a timely matter. Installation was quick and painless. Speeds seem to be really good. No lagging.

The service of Kinetic has been great. I don’t have a problem with the internet itself. My problem is with my bill. I'm just dissatisfied with the price I was getting, and I’m not pleased with the increases.

We're having trouble with Kinetic's service after I changed to fiber. It has been buffering. I've called their customer service, and they've taken care of it. I've rebooted it, and it seems to be doing a little bit better. Other than that, everything's been good.

My daughter used to work for Windstream, and she told me that they were who I needed to go to for Wi-Fi and internet. I have never had a problem with their team. The most I ever waited to get a person was three days. Although that drove me crazy, it was all right. I have never had to wait an enormous amount of time for them to get out here.

We’re very happy with Kinetic. We haven’t had any issues. It’s fast, and in our situation, having something fairly quick is not a necessity but is all right. There have been times because of weather conditions it might have been a little slower, but it’s not like we’re waiting around for a long period of time. We like it. Every time we had to call them, the people were very polite, professional, and enjoyable to talk to.

If you are a gamer, and I mean a real gamer, get something else. They turn off their service at 11pm to 1 pm on random nights, sometimes a Tuesday, or even the weekend. It's Tuesday and the 5th time this has happened in 6 months. Again. Avoid if you're a gamer.

With Kinetic my internet was installed quickly. For half the price I was paying my internet runs so much faster. The download speed is incredible and best of all no more crashing or rebooting like I had to do daily with my last provider. Extremely happy customer. <3

I’ve got one of those service boxes from Kinetic in front of my house and I saw the techs going in and out so I got them. The internet has been good but I had to call several times to get in touch with someone.

I've been a customer of Kinetic for a number of years. It was the only option for me. Their service was fine. I had no problem. I would recommend them.

I have been with Kinetic and Windstream for a long time. I've had good service with them so far. But for a while, I was really getting kicked off because, every other day, I'd lose service. I was really getting angry now ‘cause it was always when my favorite show was on. But it's been good lately. I just wish I had more good channels.

I was with Kinetic before it was Windstream since 2008. I did a few promotions with them where my prices were reduced and I maintained that service. I really received good service and I never changed.

We have Kinetic fiber for work and personal use, and it’s been pretty good. The price has gone up more than it should be, so that hasn’t been great. But the internet is fine.

We started with Windstream back in 2020 for $68.02/month. Now we are paying 148.00 for the same 200 megabytes. The customer loyalty woman openly admitted the doing price hikes twice a year. The competitors are currently offering 5 gigs for less than $100/month. There is no phone call to warn you or an official statement that they are changing the agreed-upon price. The change is just on your bill. If you have a third party handling your accounting, you will NEVER know it's happening. The company is run by total thieves.

Kinetic has been here since we moved here and we've used them for 15 years. We use the internet service to work from home and stream, and then my kids play games. We've had lagging and streaming problems, and I put those tickets through the portal app. That's easy. They've come out and had to adjust a few different times with it.

I love the speed up and down. This is an excellent company to do business with. I have already put out the word. The only problem I have with this company is "billing related issues". I need this auto billing to happen automatically on the 3rd of every month, not on the 1st. That is the ONLY issue.

Love the prices, my service was very good. Tech was awesome. I moved my service to a new house and they were great about it. Only had to wait a few days for service at new house. The tech was friendly and answered all my questions.

Good speed, reliable, no issues with installation set ups and happy with prompt technical response/service or any ticket resolutions. Customer service is also great and courteous. We were not happy with previous internet service customer service.

Other than the snag of waiting on city workers marking lines for the techs, it went smooth on setup and works without a hitch or I guess glitch lol! I can't complain on the price compared to most companies.

The Kinetic team member that stopped by to offer us fiber internet with super respectful and knowledgeable about everything and made it very easy to get started up. Technician was very helpful and respectful when they got it all hooked up for us. Couldn’t be happier with Kinetic!

Sales representative was friendly and knowledgeable. Price was better than our previous plan. Technician was on time and professional and installation went smoothly. Would recommend to friends and family!

Great service, great customer service. I would recommend anyone to get service through Kinetic. Box could of been placed elsewhere in the house instead of where it was put. Service technician was great.

Kind sales team who offered cash incentives to switch from Spectrum. $200 gift card arrived and were used to pay other bills. No lag in service and more than happy with lower internet costs. Need to switch my business address to Kinetic to increase savings. With Spectrum I felt like just another customer who got tricked into paying more for mediocre internet. With Kinetic I feel like I’m part of a family that cares about me saving more and being happy with fast internet.

Long time customer of Windstream (over 15 years). This morning they disconnected service, the bill was paid, payment arrangements were made on Sept 23'rd and payment was made on that day with the understanding that another payment would be made on Oct 6'th. Service disconnected on Oct 2'nd at 9am. Called them. Made yet another payment to get service restored. Not what we had agreed upon back on Sept 23'rd but needed my service. As of 2pm service has not been restored, no one at Windstream can give me an update on when I will have service! STAY AWAY FROM THIS COMPANY!

I'm very pleased. They are always understanding and willing to work with me no matter what it may be. Everyone is very nice and outgoing. I would recommend them to anyone and everyone. I've been with them for years and wouldn't change it

Kinetic gigabit fiber service has been excellent since it was installed two months ago. The price and dependability of the service is unmatched. There have been no service interruptions and I'm able to stream multiple 4k streams while also surfing and playing PS5. I could not be happier!

Price point is great compared to old service. Service is great. No issues or interruptions. Installation workers were wonderful. Very progressional. They called and asked if there was anything in the way of where the wire would be buried before just digging which was great. They finished in a timely manner and the installer was quick and checked everything was working well before he left. They were in contact with me through the whole process.

Kinetic Internet is the best internet I've ever had. They are very professional when it comes to installing and helping out with anything you need fixed. They showed up the day they said they would to install it, the technician was very respectful and answered every question I had. I would definitely recommend them before any other company.

Problems started when Kinetic pulled the lines and got us off the service that was in the ground and replaced it with aerial lines. They ran coax from the pole to the house instead of fiber into the router, which meant I wasn’t getting full fiber speeds. I raised the issue, but they wouldn’t adjust the bill. They required a phone line for internet, which I didn’t need, and I ended up paying for a phone I never used. I warned them that they’re gonna end up losing customers because they couldn’t keep up with the workforce. They bit off more than they could chew and didn't have the personnel or the workforce to back up their customers.

Called to setup my internet, was met with a sales representative who tried every tactic to steer me to more money! I told them I was no longer interested and was harassed with multiple phone calls following. Notified lady twice no longer interested. This is shady, disgusting business. Shame on Kinetic, this is my 2nd experience and it's the same tactic. I know the service I'm looking for and you guys are just sales artist.

I’ve been using Kinetic internet for a while now and I’m really impressed with the quality of the service. The connection is stable, the speed is consistent even during peak hours, and I rarely experience any downtime. Customer support is also friendly and helpful whenever I have questions. It’s reliable, fast, and makes working and streaming at home much easier. I definitely recommend Kinetic to anyone looking for dependable internet service.

I was told I was going to get a $300 promotional sign up bonus yada yada not only received $100 of it and then I got charged equipment rental so technically they only charge me what they promised but then they had extra fees.

We've never had any problem with Kinetic. Our service is good.

I've been a Kinetic customer for about 20 years and their service has been great. The customer service experience has always been very positive.

You must tell the sales associate several times to remove the router from your plan. The agent and I discussed at length the router I was going to purchase and yet he left the router included my plan. I had to catch that flub up.

They just recently came and installed underground line through my neighborhood. Let me just say that the employees they hired are rude and inconsiderate. They blocked my driveway several times where I couldn't get out. They destroyed my front yard by digging and even trashed my flower bed around my mailbox. I called customer service and they said they would have someone come out and fix it and that never happened. By law they are required to put your property back as it was Prior. This company did not do so. They destroyed every single person's yard in this neighborhood. Screw this company.

It's been almost five years since I got started with Kinetic and I would choose them over pretty much all of the other companies out there. Their customer service has been excellent and I would recommend them to a friend.

Kinetic's price gets higher and higher about every three months. But I use their service for TV and streaming, and it is pretty good.

Kinetic was what was provided in my neighborhood, so I signed up with them. I use their service for normal internet usage and it's good. Their customer service has been excellent, plus their price and website are great.

I have a landline and I have the Kinetic. Either way, when the service is out, it's out. The landline used to be workable all the time, but they made a change in the past year, and now, when there's an outage, it covers the landline too. I was with their predecessor prior to Windstream when they bought the predecessor out. So far, their service has been adequate. But they're not good on timely service if there's an outage and it takes a long time to get a service ticket responded to. They used to be much better. A few years ago, they used to have on-site people and now they don't or they have reduced them greatly. Also, I used to be able to deal with people when I have a problem on the telephone and now, I end up dealing either with a computer or with someone who doesn't speak English very well.

I use Kinetic for internet and their service has been fast. Sometimes there are interruptions but they're not so bad. Their customer service is pretty good and I would recommend them to friends and family members. But I would also let them know the monthly payment keeps going up every month.

They are slow they don't show up when scheduled they say one thing but do another. They say you'll get a reward for signing up but you never receive it. Ask you to do surveys and get rewards haven't gotten any yet. They are the only provider in this area so if you want service you have to go to them.

Kinetic is very reliable service. They stand true to their word. The pricing is very affordable. The technician was in and out in no time with the installation. He showed up right on time. I have had no trouble at all with my service.

PRO: Great price and good speeds. CON: Repair service is lacking, unable to serve customer base adequately. We've had two service calls this year with a 5-day wait on each. Nextdoor neighbor's service went down 9/17/25 and her scheduled repair date is 9/23/25. Unacceptable.

Fast, reliable Internet, only complaint is I haven't received my gift card for signing up, but other than that, everything else is great. Customer service is good, speed is great, no outages or any other problems.

I have experienced amazing service thus far. I have not experienced any lagging with multiple devices hooked up and running at the same time doing everything from gaming to streaming device and social media. The speed is awesome from not only downloading but to uploading as well. Love the great service.

Switched from another provider that I was with over 15 years and I am so glad that I did. We don’t have many options in our area but this option is perfect. I have had zero issues and the transition was seamless. I would recommend service if you’re on the fence.

We've had Kinetic for a very long time and we're very pleased with it. We use it for the TV and I also use it on our desktop when I go into accounts and pay my bills. Our grandson plays games as well. Sometimes we get an email or a text regarding outages, but we don't have very much trouble. We were down where we had to call them, and they came out the next day. They were very quick and got things up and running with no problem. We pay $43 a month and the price is right. As long as they keep the price good, we're good. We're on a really tight budget and it fits that.

fiber upgrade twice. Never showed up or called. Have spoken to 7 or 8 people, NO ONE ever called back as promised. Now they won’t even answer my calls. Customer for Over 40 years apparently means nothing. Good luck! You will need it. P.S. The local office is a joke.

Kinetic is very dependable. I went with them because of the speed they offered and their availability. I use the internet service mostly for streaming and so far, the speed stays the same. I had 500 mbps and I downgraded it to 300 simply to save a few dollars. But the speed is never a problem. Aside from that, any time there was an outage, which is very seldom, it was a very short-lived outage. I wish they would get the fiber out near me, but they don't have it yet. But I've been very happy with Kinetic and I highly recommend it to friends and family. I also really like that if I ever need a service call, their response is very quick. It's not like you have to make an appointment and wait three weeks. Generally, if I make an appointment, within two days, I get a service. I love the Kinetic app, too and I have it on my phone.

A Kinetic salesman came to our door. He was very friendly and I'm glad I didn't turn him away! Kinetic had just installed fiber into our neighborhood. We were able to double the speed we were getting from Spectrum and cut our payments in half! Now that we've had Kinetic for two months, the speed and reliability has been as advertised: fantastic! The salesman stopped by again after installation to make sure things were working. Great personal service!

I had people listening in on my phone conversations. I also had their employees sending me porn videos. My house was bugged by their employees. I had about 50/100 robocalls a day. I had their employees calling saying there was an assault at my home. Need I say more???

I have a home far out in the County and Kinetic is one of a very few providers in our area. Signing up was a breeze and they were very nice. However, everything goes downhill from there. The service was down all the time, modem would have to be replaced twice a year and the customer service was horrific. It would take over two weeks for them to get someone to come out to repair the service. All of the service guys were great, but the customer service representative are in the Caribbean. Difficult to understand and are not willing to do anything to get your problems resolved. The last problem I had, I told them they had three days to resolve it or I was leaving. Did not care until I cancelled the service. Then they wanted to send someone out that same day. Worthless company. Been waiting for my overpayment refund after cancelling for over 4 month now. If you live out in the country, get Starlink like I did. Worth every penny, fast and no more headaches.

Our internet is out AGAIN for the 3rd time in the past 8 months. There is no outage in our area, the app shows there is a signal, but the box is bad. AGAIN. Kinetic was supposed to have a tech come fix it after a week of no service. I work from home so I need internet but guess what. The tech never showed. I called 3 times to get an ETA and was told the first two times the tech would be here by 6pm. When 6pm came and went suddenly the tech wouldn't be able to come out for another week!

Fastest speeds in my area. Technicians are knowledgeable and friendly arrive when they are supposed to or a little early. There is always clear communication. There have been very few issues which is amazing since I work from home. Very happy that I switched from the old provider who had issues at least once a week. Price is great, not at all expensive for the services I receive

I have had the greatest experience with Kinetic and everyday just gets better for they make my days happier 😊. I'm thankful to be a part of a team that is on call for everyday need of issue, outage problems to downed service. They are turelee grate. Thank for the time and service

I had Kinetic fiber internet for about 5 years and had only 1 problem and that was because my modem went bad. No buffering at all. I’m very pleased with my service. I recently had a problem with my Wi-Fi started dropping in certain parts of the house. The test showed no problems. I bought a Wi-Fi extender and so far it seem to solve the problem.

The product is good once installed. However, getting it to properly work was a nightmare! It took weeks to solve basic issues. TV compatibility was a disaster. Customer service was a joke. I had to install firesticks on my TVs to get a satisfactory reception. The internet still goes out with every storm and often in the middle of the day for no reason.

Very good service, when encountering a problem they respond in timely manner and resolve the issue. Would highly recommend to anyone. The personnel I have had the privilege to talk to are professional, courteous, concerned, and knowledgeable. The service personnel are timely arriving and keep you informed with their progress and what they found the problem was.

Kinetic by Windstream is fast reliable internet in rural areas. I've had Kinetic internet over 5 years. My service has only been out a few times due to weather or construction in the area. Technical Support knowledgeable and offers self help options through the mobile app. I would recommend Kinetic to anyone looking for great internet and phone services.

Ever since we changed from copper to fiber my waiting-to-load spinners have disappeared. There seems to be no limit when we have several cellphones going while watching Netflix. I am totally impressed and pleased. My upload and download speeds average around 760 Mb/s. By comparison, my previous DSL typically ran 10 Mb/s.

It is wonderful customer service who go out of their way to assist and help. The service is great and hardly ever goes out. I would recommend Kinetic. If you are looking for good service and a wonderful customer service department. They are quick and prompt and if you have any issues or problems they will resolve the matter quickly.

Price for the service is expensive for Seniors and the price for a landline should be in the bundle along with TV instead of being DIRECTV. The only positive about Kinetic is that you have an office in Albemarle and great local service. When calling to talk with a rep. the background noise sounds like a daycare or restaurant.