Kinetic Reviews

We've had Kinetic for about three years. We're using it for our internet and TVs. Quality is top notch. Also, it's been very easy to communicate with Kinetic. We like them and plan on staying with them.

I’ve been with Kinetic for a year now. My experience with them has been awesome. They did great with the installation. Their service has been great so far. They have a fair price as well.

I like Kinetic's cost and my contract was up with Comcast, and they didn't want to renegotiate. Kinetic's sales team was very good. I'm using their high-speed internet for maybe six months now. So far, it's been as equal to as any of the other providers out there. It's a typical service that I would expect.

I've had the Kinetic service for about a year now, and their service has been good. However, every month when I go to pay, it doesn't matter if I'm on autopay or if I take the autopay off. The day I was supposed to pay, my balance was zero. Then, the next day, it was all flagged red, saying it was late, and then they charged me a late fee. And I've talked to somebody about it. I've complained every month and gotten the late fee waived. But other than that, everything is good.

Kinetic sucks. It takes so long to get anything done. I'm getting ripped off. They're advertising it for $20 a month cheaper on the internet than what I'm paying, and it's just not there. Also, the service is slow. They tried to rectify that once before, and I got to the point I couldn't even get service at all. I called in, finally, and they fixed it, and I started getting service, but it was still slow. I'd tell others to look at other sources of internet that are available to them.

This is the second time I’ve had Kinetic. My experience with their reps has always been good. I haven’t had any problems with their service. It’s all been good. I'm quite happy they gave me a good price. I'm 82 years old, and I'm on a very tight budget. And the only way I can have Wi-Fi is if I get a good price.

When I first moved down here into Osceola, Mediacom wasn't working very well. Kinetic was the other internet provider, and I went with them to see if they were better. They've been pretty good ever since. I use it for streaming, gaming, schooling, and 3D modeling. Their reps have been very professional and courteous. They are actually helping me through a hard time by having my bill lowered for a bit. The service is good. I give it about 8 out of 10. They got pretty good high-speed internet. There has been some issues with it, but they usually are quick to fix it.

My entire experience with Kinetic by Windstream has been absolutely horrible. The internet service itself is unreliable, and unfortunately, the customer service experience has been even worse. Getting a straightforward answer seems nearly impossible. I have repeatedly been transferred from one representative to another, often without any explanation, and it feels like no one is willing to take ownership of an issue or provide clear information. When I asked to speak with a member of leadership, I was refused a transfer. I was also unable to get a phone number for someone at corporate who could address my concerns.

Overall service is okay. My main issue with has been billing this past month. I am enrolled in auto pay. Not once, Not Twice, but three time this company has pulled out payments just for this month only. I have contacted them back in July for the same issue. Got a refund. Contacted them this month for the same issue about 2 weeks ago. Now it’s showing another payment trying to pull from my account on 8/25. All these payments have been unauthorized.

Worst internet company in the United States. I only gave them 1 star because negative 10 wasn’t available. Inaccurate billing, inability of customer service support techs, they struggle speaking English, they keep billing despite disconnected over a month ago. They can’t keep up with what they say. Constant holds to read notes. No one knows there what going on. Don’t use them. We changed to Starlink.

Kinetics reps bully you into trying them out. Claiming there is no cost to simply try. Strategically leaving out the cost of equipment. The service is equal to what we already have and payment is not customer friendly and difficult to get through to a representative.

I've had Windstream internet and landline phone in Lexington, SC, which then became Kinetic, for 19 years. They were never very good but became worse under Kinetic So finally fed up decided to switch to Spectrum which finally got here in town. Since the phone number I've had has been mine before Wind stream (19+ years) by U.S. law this is my phone number to keep, yet Wind streaming Kinetic is keeping hold of it refusing to release their hold over it, while still billing me for it! It's been over 3 months now and Kinetic keeps lying about them releasing it.

I was with Spectrum previously and I went through a lot of trouble, so I decided to move over to Kinetic. I also used my neighbor's recommendations. I got internet service, and someone from Kinetic came to my home and set it up for me. So far, I have had a good experience and a couple of recommendations.

My experience with Kinetic was good. They knew what they were doing, and they were friendly about it. They backed up our phones with all the material in them, and we’re happy with it.

I've been a Kinetic customer for about four years. With the fiber, I've had no outages at all. Previously, with the other, I did. I've been using fiber for two to three years. I never had any issues to have any communication as far as that goes. During the install, they were great.

I had Mediacom, which was nothing but a pain. Kinetic was laying wire right in my yard and once they got established, I contacted them and signed up. It's an awesome setup. It takes a while to get used to using the controls but as far as delivery, it's been awesome. I love it. I'm 81 years old, so I'm home every day. I use it all day long - first thing on in the morning and last thing off at night. Once in a while, it'll reload then it's gone. But my big pain is this update prompt that comes up on my TV every day. I don't know how to get rid of it. I'm already in that zone, so why do I keep getting it? It wants to update my location. I'm supposed to go in there, and it's going to change everything. I don't want anything changed. I just click it off but it comes back the next day, every day. But other than that, I can count on Kinetic. They're reliable and the cost is reasonable. I have to accept the fact that everything's going up.

We signed up with Kinetic about three months ago, and our experience has been very good. We'd recommend them. We use the internet and TV streaming service, and it's better than MediaCom.

Kinetic is pretty good. I'm using it more for gaming. There was just one time where it failed. I just put it on vacation mode and then I started to get in trouble. I put it down on vacation mode, and then I didn't pay all of our bill. It was just 10 bucks per month. Then your internet goes slow. It's nice when you go for vacation or travel, and that way you don't need to maintain all your bills.

I bought this house and the previous owners had Kinetic. All the connections were compatible and it was easier to just stay with Kinetic. I have their internet service and everything is pretty much plug and play. It's been good so far. The only thing is I don't receive notifications about my upcoming bill, like an email or a text message. I don't have automatic pay, which I do not want, and there have been a couple times that I forgot to pay the bill.

We hooked up with Kinetic last year as soon as we bought this place. I don't think there are a lot of options here. But I knew other people who had Kinetic, and they were happy with it. So we went with them, and their service has been good so far. I'm also paying about the same price as I pay in Florida when I have a different company down there.

My neighbor who is my cousin got Kinetic, and she told us about the service when we moved in here. We had some type of Wi-Fi, but with the job that I have, I have to have fiber optic, so that was why we had to get Kinetic. Their rep explained everything well. It was a good interaction. It was really smooth. They were able to answer all of our questions. They did promise a $200 gift card after 90 days. However, we never received that. So, we did have to call back several times about that. After that, we were given a couple of months, no charge, and then a discount. We just did have to call several times to get that. The service is working good. I'm able to work in my office. My husband is able to game. Our grandkids are able to stream shows. We use it for different apps. So, we're able to do all those things at the same time. It's really good service. For the price that we pay, it's definitely worth it.

We've been using Kinetic since we arrived here in Texarkana. They're the only ones that provide internet in our area and I would have fired them if we have an alternative internet provider. I continued to complain to them about my internet going out. It would run, then all of a sudden it would just stop working. They would send technicians out but it went back and forth for a long time. I told them there was something wrong outside my house as to why my internet continued to go out. They gave me a new modem but that didn't change anything. Eventually, they sent a technician out here with some common sense and he said the problem was in the board. Once he replaced that board, I have not had any problem with my internet since then. Right now, I'm pleased with Kinetic but that was the most frustrating experience I've had with them.

I've had Kinetic for six years now, and my experience with them has been very good.

Kinetic was new out here. The price was good and a lot better than AT&T WiFi. Kinetic's sales team was really good. They were really quick, and it was an easy process. Installation was really good.

A salesperson with Kinetic approached me and told me that the service would work fine. I signed up with them and have been using the service for almost three months now. There was a challenge during the installation, but the technician was able to fix it. They were able to give me a connection and as per their promise, everything looks good. Everything, from the sales to the installation to the customer support, has been good.

A co-worker had told me she had a good monthly rate with Kinetic. I signed up too and did everything online then the technician came out to install. He was a super nice guy. I have his card and, the one time that we had an outage, I called him and he was here in 45 minutes. I can just text him and he's pretty reliable. The service has been pretty good as well. I have never had any serious outages that would have prevented me from doing my work from home. Other carriers had more flexible rates over the course of a year-long contract, whereas I'm paying the same price for a year. That's definitely more favorable.

I searched around my area, and Kinetic came up for the best service. Also, the price was good. The installation of my internet service was good as well and my experience with Kinetic has been good since I've had them.

We have internet with Kinetic and we just started with YouTube TV. It's been pretty crappy lately. Also, I was supposed to have a tech come today to fix my internet because I've been having a rough time with it. My fiance was outside and one tech came but he wasn't sure if it was for us or for somebody else because we're in a duplex. My fiance asked him if he was here for our address and he got real snotty with him. My fiance asked him what his name was and he told him to go F himself. I'm not happy about that.

I love Kinetic. Every time I call, there's a sweet lady on the other end of the phone trying to do anything she can to make sure that I'm happy as a customer. They are so nice. My boys have Cox because they live in another part of Ohio and I have to call as their representative to find out what's going on. They continuously raise the prices, and it’s nothing like that with Kinetic. My coverage is great and my internet doesn't turn off. I work from home, so I depend on that internet. Everything is internet-based. I've had a good experience from the very beginning with Kinetic Windstream. If I could get this in my son's area, I would, but they don’t service that area. Price-wise, Kinetic gave me a good deal because I am a senior. It's wonderful.

I live in an area that there's only one provider, and I saw that someone was placing lots and lots of aerial fiber cable around. I asked around, and they said they were going to put it in our neighborhood. I followed them until they did and then my neighbor got Kinetic. I went over and looked at it, and the offer was extremely good. No installation. They provide the router, the speed, and a rebate or a dollar amount to ask us to get it. So, it was a very good deal. It's worked very well. I use it primarily for just internet access and with the devices to stream TV channels.

I have a sister that lives about 35 minutes away from me, and she has Kinetic by Windstream. She told me that's what she'd rather for me to go through ‘cause they give good, reliable prices, and I did. They were very nice. The installation of my internet service was handled perfectly. It was pretty smooth as it can be and the internet service is great.

The internet is working well. I am disappointed. I was supposed to get a $200 sign-up fee but I never received that and I called about five times. So I'm not happy with that. The installation was okay. I had to have them reroute it. They weren't real helpful with that initially, but I got it routed the way I wanted it. So it worked out okay.

My experience with Kinetic has been good, but it could have been better. The worst thing I have about Kinetic, even though I love the service, is I can't get ahold of anybody. They're the hardest people to get on the phone just trying to get service connected. The technician they sent to the house to begin with didn't know what he was doing. He had to call somebody else in that was more familiar with where the service was to help him. This was a new subdivision, so that might have been part of it.

We’ve been with Kinetic since March, and it’s been good. We've had different situations where we needed it for work and a great deal of streaming. Haven’t had any outages.

The installers did a good job and Kinetic works fine. I had fiber service before them for over 10 years, so I'm not new to fiber. It's just like when everybody had cable service and DSL. It’s the same. I worked in the communication industry, so I know what I'm speaking of.

My next-door neighbor told me about Kinetic and I became interested because he never had any outages and I did. My connection was horrible and kept going out. Two different times, I experienced a six-day outage, which prompted me to change to Kinetic. They gave me the discount when I signed up. I'm a widower on Social Security and the only thing I have for entertainment is my TV. So, I had to have it, but I could not afford a big price. I also use it to talk to people on my phone. The experience with Kinetic has been great. It's only been off one time and that was because the electricity in our area went out and it was only out for about an hour. I've been very pleased with Kinetic. It’s dependable. If I could talk other people into it, I would, because I love it.

Everything's been perfect in my experience with Kinetic. The Kinetic salesman who had been going door to door contacted me. And when he told me I could get just as the same speed or faster than what I was paying with Spectrum, and for almost half the price, it was an easy decision. I have two accounts with Kinetic. I have internet at my house, and then I have another account next door to me, which is my rental house. I had two experiences with the installation, and they both were very smooth. Their service has been great. My rep, David, has been super helpful. He's just right on top of things. I'm so impressed with Kinetic. I just wish that they covered all the areas that Spectrum covers. I'm self-employed. I've got an office in Syracuse that I would love to switch over. And David said, “Unfortunately, we more or less service the rural areas.”

Kinetic has been a good service. I had no problems. If anything doesn't work, I call them and they answer, and then they come and fix it. So, I enjoy being with Windstream. One time, something happened to the wire that they put up, but they came right on and fixed it. Kinetic works fine for me. They don't send the rate up.

I've tried most of the other companies and Kinetic was the next in line. The service is alright, but there isn’t anything on the TV worth watching. If it weren't for my wife, I wouldn't even have it. I don't use it too much. I watch the internet and she watches regular TV. And every month, it seems like the price goes up. It used to nickel-and-dime me to death, and now it’s $1 and $2 me to death. I don’t advise others to get it.

I had Spectrum. There was something online that said senior discount but they told me that there was no such thing, that it wasn't available. Kinetic has been in front of my house for two years so I decided to give them a call and they blew Spectrum out of the water. I use their TV and internet service, and I'm satisfied. But if they try to bend me over with pricing, I'll go somewhere else because that is the freedom of only needing internet.