Kinetic Reviews

Absolutely Horrible. Customer service barely has English speaking people. We randomly do not have phone or internet service and they will not do anything about it for at least 6 days. They actually said they had to check to see if our phone service was out on a "vacation". Please please spare yourself a lot of grief and go somewhere else. They treat internet like it's some new thing and don't care how long you go without service.

Had an appointment for service and took off work at the scheduled time, just to find out that they cancelled my service with no contact or notification and moved the service out 1 week. No one could tell me why the service was cancelled, I even had a confirmation text. Horrible service.

Customer service is absolutely awful! Can’t speak English, no one knows what they’re doing, then they disconnect you!!! Called 5 different times, everyone said something different. Been out of phone service for over 3 days, still no resolve. This is also a business.

My mother phone tore up Thursday afternoon (3-12-26). She lives alone and is 95 yrs old. I called and reported it on Thursday afternoon. Got a text that repair ticket had been assigned to technician. Got a text on Friday they wouldn’t be there till Monday 3-16-26. I call it very bad customer service.

I give zero stars for Kinetic Internet. Absolutely horrible service in our promise to fix for the last 6 years has yet to be done and now the Spectrum has come to the area and taken over. They are using to pro-rate people's bills even though they cancelled early. Crooks! Beware, if you have other options, choose them and run far away from these people!

Phones do not work. I have been on the phone with the customer service for the last week and half because my phone was not making phone calls out. They got that working yesterday and now my phone is not receiving phone calls it just goes right to the answering machine. This is business phone that obviously needs to be working. Every time I speak to someone I get told that it will be fixed that day, I get nothing for 2 days and have to call back.

This company is awful when it comes to customer service. I would not recommend it if you have another option. They offer you a low price to start, then increase it yearly. Which seems backwards. You'd think they would want to keep customers.

My experience with this company thus far has been extremely bad. I have been trying to get my permanent fiber buried and connected now since January. They finally came out and buried the permanent fiber in my yard three weeks ago. Since that time, I have been waiting for a technician to show up to hook it up and remove the temporary fiber. I have been lied to multiple times by their customer service reps saying that, "He'll be there today". The company obviously has an issue with truthfulness/integrity and I don't feel that they are trustworthy. I'm seriously considering moving to Starlink just to bypass their BS. The customer service reps are always very nice, but the work never gets done.

This is this the worst company I've every seen. Customer service is nonexistent and the internet is not reliable. My service went out due to a storm and the earliest service date I could get was 13 days later. No technician showed up on the scheduled day and when I called they said their was an outage in the area so my ticket was canceled. I tried to explain my internet had been out but they just said they were sorry and would not give me a new ticket because of the outage in the area. I would have to wait 24 hours and call back to request another ticket if the area outage was repaired and my internet still wasn't working. (Their app that they told me to check showed no outage in the area.)

AWFUL customer service. This company is a scam, every time you get a bill the amount goes up. When you go to cancel they continue to bill you and send your "refund" to a 3rd party company. Then that company conveniently can't find your account. TOTAL scam!!

We had Windstream until 5 years ago and then changed to Spectrum. Today I called Kinetic to inquire about their fiber optic which is now available in our area. I spoke with a customer representative who kept asking me for my birth date. When I refused to tell her, she sent me to her supervisor who continued to badger me for that information, saying that he needed it for various reasons (to avoid a deposit, to give me free installation, etc.). Finally I gave it to him and said that he understood why I didn't want to give to him, because I owed Windstream money. He then told me to hang up.

I was paying $100 for Spectrum Internet, which is why when a salesman offered Kinetic at $20.00 discount for a total of $39.99 each month, because I had AT&T phones, I signed up. However, on each of the first 3 bills, I had to call & request the discount be added because it was not reflected on the invoice. Each time I called, each representative stated I am due the discount & they will adjust future bills to that effect. When I called the 4th time because the 4th invoice, again, did not reflect the discount, all of a sudden, they refuse to give me a discount. Asking to speak to a manager, they told me managers don't do phone calls.

If I had any other options, I would use them. Kinetic is so difficult and frustrating to deal with that I am very seriously considering that having NO internet is better than Kinetic. Rates are increased every other month, and any attempt for rebates or to simply ask WHY my bill is increasing $8-$24 every other month are met with long hold times, and customer service reps trained to say “it’s not my fault, I didn’t make that choice, it’s the company,” as if they are not a representative of the company. This company is predatory with their pricing and purposefully unable to assist in anything other than taking your money.

Was trying to get my landlines ported to Spectrum. They were told not to disconnect my phone which I've had the # for 32 years. They did anyway then told me I would have to put in new equipment and reconnect to their service to get my # back. I've used that number for work for 20+ years. They could have just reconnect it but they wouldn't. They have be rude, lied and just don't want to help. Worst company ever.

Windstream in North GA. Sucks, Intro rate doubles when over. You cannot get a rep on phone. Service gets frequent interruptions. I know. Why do I keep it. Because at present it's all that is available to me. I am anxious for that to change in coming year.

I have been with them for 15 years, and they lied to me a month ago to upsell me to 2 gigs. I talked to 4 different agents to confirm the terms and they all said I would get this at 45.00 a month for 24 months, then it would go to 60.00 a month after that. Surprise I get my bill and they lied! Every freaking one of them lied about the cost. Do not go with Windstream/Kinetic/Unity if you can avoid it. I know they have a monopoly in some places and I am going to talk to the FTC and the FCC about their practices. You should never lie to your long term customers like this, it's a bad look.

Outages are a matter of routine with Kinetic. What started as several outages a day lasting about minute quickly became outages that lasted about 24 hours FOR TWO WEEKENDS IN A ROW. There was an outage a few days ago that lasted a few minutes, and now this one, which has lasted for several hours and will most assuredly continue for several more hours and possibly days. Keep in mind that Windstream was sued for trying to rip off some of their investors. That said, you better believe they'll screw their customers, and they do.

Kinetic is a company you want to stay away from. Either the phone or internet is down quite often. Went with another company. Called Kinetic on 12/29/25 to cancel my service and they did not disconnect until 1/14/26 therefore billing for service that I wasn't using since my new service was put in on 12/31/25. You cannot get anywhere with these people. The thing is I was paid up for a month in advance and had been since 2023. And they are billing me for a month that has been paid? I would not recommend Kinetic to anyone with what I am going through. Please be aware if you cancel your service, get an email or something telling you when you canceled, (not that it would do any good) unless you get ahold of the BBB.

If I could leave 0 stars I would, mind you, I genuinely try to only leave good reviews. But my experience with kinetic has been dogshit at best. For instance, my lady tried to pay our bill a day before it was due, there was no bill available, next day on the due date we were charged $50 for an overdue fee. Secondly, there was one super nice customer service gal, and our installer was amazing. I’ll give credit where it’s due, but every other instance where I’ve had to deal with their team I felt like an inconvenience for just wanting my WiFi to work.

The WORST internet service there is. It is worse than dial-up was back in the early 90's. It cuts out CONSTANTLY, buffers CONSTANTLY, takes 10 minutes at least to recover from buffering. The price keeps going up with ZERO improvements, I'm ordering Starlink because the service is absolutely HORRIBLE. I had better service with dial up in the 90's. You all should be ashamed of yourselves for making people pay anything more than the 1cent it's worth. Ridiculously BAD service. STOP ASKING ME TO UPGRADE YOUR BAD SERVICE BECAUSE IT STILL WOULDN'T WORK RIGHT.

For over 2 years I was a loyal customer and loved it. Suddenly it changed as I was promised a lower rate and that that rate would move with me. They set up a new account, sent me a high bill, were rude and unhelpful on the phone. Didn’t care that their employees promised all kinds of stuff on the phone. They had no desire to stand behind their promises and took no responsibility that they made mistakes and it costed me. They also started a new account and picked a higher mbps without me even authorizing it. So sad that companies like this can’t be trusted these days. Definitely avoid customer service; unhelpful, sarcastic, and rude.

I’ve been paying $80 every month for terrible internet service, we told them about the problem and they said they will send someone out and clearly after the first 4 times of sending “professional technicians” they still didn’t solve. So calling and complaining every day. They sent someone and they knew what they was doing compared to the others. But yet for $80 my WiFi shouldn’t be this bad, I can’t even run my tv and phone at the time without it turning red or shutting off randomly,.

Overpriced garbage internet! Our internet rarely works and I'm paying $128 a month! My bill was $80 a month then it jumped to $100, then jumped to $108, then jumped to $128 without extra charges being explained! It was out for 3 weeks and we got a new modem and it worked for one week than back out again. This internet company is the worse and overcharge you extra charges that are not explained in your bill! Customer service is horrible! Do not recommend!!

I had a different provider for quite a while, but they kept raising their price every year. I threatened them that I'll change to Kinetic. They still couldn’t do anything about it so I switched to Kinetic.

I would not give them even a 1. Kinetic went out in my area for over 2 months. They would set up times for techs to come out then will cancel it. Not me but connect. They continue to bill me. I've spoken with them at least 50 times so after two months I went with another carrier. They refused to give me credit. I've sent their equipment back still no credit. I'm turning this issue over to my attorney and Better Business Bureau. I would not recommend them to anyone. Please stay away from this company!!

Updated on 12/25/2025: Terrible, I only gave a 2 because of the at first they were good. They shuck you in and then show who they are. Paid my bill faithfully every month and now they can keep it. $37 bill turned into $122 and now $207. It was like they wanted me to leave. No excuse. It started buffering and the bill crazy. So I'm gone. Kinetic is Windstream Double terrible.

Very poor Internet service and customer service isn't any better. They try to blame poor service on things you're doing but their technician that was sent to the house already proved that was a lie. We live in a rural area so we are still on copper lines. Technician informed us at the house that Kinetic wasn't investing anymore into copper lines any longer and our cabinet is already down the road and no more services can be added. They are going to be going to fiber lines but it will be years before we see that happen where we are. Once the customer service agent realized I knew just as much as her she admitted I was right. They have also sent technicians out to my house that realize it's more work than they want to do so they make up something say it's fixed and it's not.

Kinetic went up $13 on my bill this month. Even more irritating than this increase is the fact that you cannot speak to a manager. The young woman that was helping did a great job. But the manager "had stepped outside," which was the excuse last time. I finally asked for a breakdown of what I was paying for and found I had been paying for a phone all this time-which I have never had with Kinetic. This dropped my bill $20-had I known this a year ago-I would have been paying much less. Bad form Kinetic - bad service from your managers - bad practice in charging inflated prices that are not noted on the bill.

I have been waiting on the phone for a human to answer for OVER AN HOUR. Kinetic's customer service is anything but. What a slipshod organization that goes out of its way to avoid contact from their customers!

I haven't had service in my home with the Kinetic Wi-Fi box for 16 hours. No reason why, no communication and unable to reach a live person at all. All I get when I call them is a recording saying it looks like I have a service outage in my area. I can't even get a live person to speak to me.