Kinetic Reviews

We had Spectrum, and Spectrum at the location we were at kept going out. So we switched to Kinetic and we hardly ever had any outages. The quality of their service has been good. The line coming into our house got cut a few times, and it was not Kinetic’s fault. It was the folks working on my yard’s fault. And Kinetic came out within the next day or two and fixed it and ran new lines.

Signing up with Kinetic was easy. The only thing was Mario, who came to sell it to us, told my husband that we could keep our email address, but that wasn't true. So, my husband is still having problems. Our fire company applied for a grant. My husband is the chief. We can't get our money because Kinetic hasn't been able to change our email address, so we're probably going to lose thousands of dollars over it. My husband, being the chief, got hundreds of companies he deals with, and he's not been able to change our email address with all of them because some of them require you to email them and not call them. They haven't been able to email us back. My husband's having a big problem getting these emails switched, and he's quickly losing his patience.

The tech who installed was amazing and professional. His name is Bryon. He made sure everything was working fine before he leaves. The customer service whom I talked to before installation is my disappointment. I scheduled an install and I wanted the 300mbps. I called again prior the installation and said I wanna try 100 mbps first since I only have 2 phones and 1 laptop to use. She said, "Ok, we can do 100 mbps first and you can always upgrade whenever." I thought upon installation, it is 100 mbps. 2 days later, I signed up on the app and saw that my bill is for the 300 mbps. She didn’t changed it prior to installation. I talked to customer service and they had it changed. I saw the email and notif on the app, it was really changed. BUT my first bill is still for that 300 mbps. It's a shame that it's only 2 days that I am using the 300 mbps but they couldn’t reverse it. And to think that I asked to changed it prior to installation.

The installation of our Kinetic was good and quick. And the installers were very careful. So far, the quality of their service is good.

Internet when up is great but in outage you cannot reach a live person. On our 3rd set of equipment because of failure with no tech visit to our home. Told company policy is for customer must do tech service as they only send tech out for installation. Not a customer oriented company.

Upgrading to Kinetic fiber was 100% painless. Everything went smoothly even though there were a few glitches. From the tech spending time to make sure all was working correctly and that I understood everything to the two customer reps in Arkansas patiently helping me, all went smoothly. I have been pleased with service and all working smoothly for now. Pricing is much more economically feasible for my needs. Can’t say enough about my experience ! Have used this company throughout its numerous name changes!

I would like to stay by saying that the internet service is top notch, no issues. But the customer service is lacking. I was told by several different people that my address was set up for fiber, only to find on the day of install that it's not and it could take 4 to 6 weeks (or longer!) to rectify the issue. Come on guys, do better.

Our service never goes out. However, we were told a price when we first got Kinetic but it's double what we were told we would be paying a month. Also, we never received our $200 Visa card that we were told we would get after so many days of having continuous service. For someone considering Kinetic, make sure the price is correct before you agree to sign up for their service.

Kinetic was coming through our town and close. We signed up with them and we've had a good experience so far. We have Kinetic for three months and we're satisfied. Right now, we don't have the buffering we had with Mediacom. It works for us and we haven't had problems with it so far.

I have the internet service from Kinetic and it’s been good. I use it for streaming. The technician initially said they would have to come in and run a wire, and I told him they didn’t have to. He argued with me for a while, and then he finally realized I was right. I have been with Kinetic for three years and I went with them because of the price. But it has gone up quite a bit. I called and they brought it down. The bill was probably what they said it would be for two months when I had a guarantee for two years, and it went back up to what it was. So, I called again, and they brought it down again. Then it went up again.

My experience with Windstream has always been one of excellent and courteous. Most recently when they helped me put a signature on a document. I was very nervous about performing this task. They helped me without question and I was so relieved.

Kinetic's internet service is reliable. It's just that sometimes you experience lag on certain websites. When the best part of the movie comes on, that's when the lagging comes on. Just like the commercial, for maybe five seconds, and you're left in suspense, and you're like, "Oh crap." That kind of lagging. It just comes at the most opportune moment. But the reps were cool. They were very understanding and helpful when they set up my service.

Kinetic was one of the only ones available around here and it was a little less expensive. So, I went with them and I have them for about a year now. The couple of times I've had a technician out here for upgrades, they've been wonderful and they provided exceptional service.

Signed up with Kinetic when they installed fiber optic in my neighborhood. Initially had frequent outages, but a technician quickly found a faulty connector at the street when I called Kinetic about my issue, and no problems since. Great internet and customer service.

I am very pleased with Kinetic. I haven’t experienced any problems in 6 months. My WiFi is fast and reliable. I haven’t had any issues while watching TV. It is so much better and cost efficient than BRC.

The internet is good but the phone service is a problem. During conversations on the phone at some point it sounds like the person on the other end is speaking underwater. My daughter has the same service and has the same problem.

I haven’t had a single problem since I signed on over a year ago. Thank you!

Service has been ok since we got Kinetic, however the monthly cost has risen dramatically. This is particularly concerning to us seniors on a very small fixed income...Our bandwidth has dropped considerably since we first got on Kinetic....and we have a hard time streaming 2+ devices at the same time.

Customer Service is not good. Our service was awesome when we first got it. It is slow and patchy now and Customer Service will NOT send out a technician because she can't see an issue from her end. Keeps telling us to upgrade our Service even though we have not had changes on our end from the beginning when Service was great.

The best part of our most recent experience was with the tech who came to our home. The customer service over the phone was frustrating and mostly unhelpful. It was obvious they were someone from far away who who had written script and didn’t really care.

My contact with you was terrific. My problem is your email format. I was ending service and transferring it. I wanted that date to be 6/10/2026. Your confirmation email showed 6/3/26 as the Disconnect date! That’s the date of my call. I called back to confirm the effective date is 6/10/26. You need to change the wording on your email!

6-2-2026 Was given a $5.00-per-month credit for 12 months to offset the recent bill increase. My confirmation number: **. This was supposed to be done within 24 hours; it has been more than 48 hours, and it has not been reflected on my account yet.

Since joining Kinetic, I have had a consistent problem with buffering and the picture freezing. On 2 separate occasions, technicians came to my home and after each visit there was some improvement for approximately 2 weeks and then the buffering started again in full force. As of today (6/4/26) I am still experiencing buffering but not severe. When it happens it is for a shorter period of time and of course it always seems to occur at the highlight of the show. This improvement occurred after working with a second level tech on the phone. Pricing is very reasonable and appreciate the saving I am getting!

Have been using Windstream since 2013. In that time, I can count the number of problems or outages on one hand. Speed is very good and price is fair. I can't ask for more than that. Keep it fair and reasonable and you will keep my business.

Almost every day I get emails addressed to other people on my email address. Usually 3 to 4 emails to the same person, after about a week the name changes to a different person. I delete them right away. I have no idea how this is happening! This has been happening for several months now.

I have been a Kinetic customer for quite some time and recently saw a Facebook advertisement offering internet service for $24.99 per month. I called and asked if they would honor that rate for me as an existing customer. They agreed, but the discounted price was only applied for one month instead of the advertised promotional period. After noticing the issue, I spent time on the phone with customer service and eventually had to speak with a supervisor because the representative could not resolve it. I was assured the billing problem had been corrected and even received a credit on my account.

I had a year agreement for lower rate of $35 a month. Up it went to $50 a month. I called and representative told me they had an increase. I said I had an agreement. He said, "Well this is just for one month." Three months later I'm still paying $50 a month and all y'all do is advertise starting at 19.99 and 24.99 and I'm paying $50 a month. Your representative lied to me and very unpleasant and never got a call back.

I called as my monthly payment touched $100 per month. I spoke to a rep from your retention department with the offer you were offering to new customers, and asked for that price. Your rep did accommodate me by lowering my monthly price for 1 year. I appreciate it. Thank you very much.

I started my service in December 2025. So far it’s going well considering few bumps. I am Windstream customer since 2006. Very professional service, staff is very knowledgeable. I highly recommend anyone looking for fiber optic WiFi service. Reasonable rates and reliable service.

Kinetic internet service provider has went above and beyond to help this customer out. In addition to their great customer service. They provide a great service for my home internet. I couldn't ask for anyone or company to do better than they have. Thank you Kinetic.