Verizon Fios Reviews

I called Verizon REPEATEDLY to have the problem remedied and would be told every time that they couldn't figure out what was wrong and they couldn't find my bill. After finally receiving a bill noting that it had not been paid in months, I AGAIN called Verizon. I was placed on hold for a total of 7 HOURS!!!! I was so frustrated by the time someone on the East coast answered I was beside myself. I was transferred to at least 8 people during the course of 7 hours and NO ONE COULD HELP ME. We finally found out that the FiOS Internet service was in my name and the rest of the service was in my husband's name. How in the world this happened I don't know but it did.

At this point in time, they supposedly put it all under one account number and in One Bill. ALSO, I paid the FiOS Internet bill over the phone using their pay-by-phone service and the money never went towards the payment of the FiOS Internet bill. Instead it credited our other account - I think it credited our Verizon WIRELESS (how this happened again is a mystery)!!! Verizon stated repeatedly - AGAIN - that they were going to get the money from the other "branch" and credit the internet account. At some point I gave up and paid the bill AGAIN in the hope that the money that was placed into the "wrong" account paid my other bill.

After all of the billing frustration, we chose to end our service with Verizon, but NO, THIS WAS NOT THE END OF OUR LOVELY NIGHTMARE. We cancelled all services on July 2nd. We received the appropriate paperwork to return the hardware and we did this within a week of receipt. Then in late August, we received a bill stating we were months late in paying our Verizon FiOS Internet Service.

On September 4, 2008 I called Verizon FiOS and told them that we had turned off the service on July 2. The fellow I spoke with saw that someone had failed to turn off our FiOS account. He then back dated the order and gave me an order number. I then asked if we owed any money so I can settle the account. He said it was confusing so to wait until Sept. 22 to see if the new bill would reflect the credit. I called on Sept. 22 and spoke with Benjamin who told me the total to pay. He even gave me his personal line to call if the problem was not remedied. We paid the bill on Sept. 22nd or 23rd September. On September 30th I called again and spoke with Jason to see if the problem was remedied. Once again it was not but he said he would take care of it.

On October 20th, we received another bill reflecting that we were now two months behind in our payment. I called this morning, Oct. 21st, to try to remedy the situation once again. I called Benjamin to find out he no longer works for Verizon! I first spoke with Brian who said he could not help me because the account was closed due to non-payment and that the account was sent to collections. At this point I lost it and for the first time in my life screamed at the representative. I was then transferred to Ed who was a supervisor who said I had to talk with Financial Services.

After being on hold for 35 minutes I called Benjamin's line again and was given a phone number for customer service. Instead I was given a number for called cards! I then called a number which by some miracle was Financial Services number. I was told by Sue that the account was closed and everything was final and that she could not help me. I then called Liz at Customer Service. I have now been on my cell phone for over 1 hour dealing with this and my phone died. I have decided to not talk with a Verizon representative ever again and am trying to find out whom to send a certified/registered letter of complaint to.

There was also an "Internet Activation Fee" of $29.99 that I was never informed of, and will be paying in three parts over the next three months. The rep I spoke to, "Stephanie" (no last name could be provided due to security reasons) stated that there was no indication of this promo on the account, had no idea what it was, put me on hold for about 5 minutes, then came back and said she had to load this on the account with a credit of $35. I told her that I was not informed of an activation fee at the time of the sign-up and that the rep I spoke to originally, specifically told me that my first three months bills would be a total of $75.99 which included taxes. She flatly stated that she cannot do anything about what the sign-up rep told me. She was rather rude about it and when I asked to speak with a manager, she said it is 8:41 a.m. and that a manager was not in yet. When I asked what time she expects her in, she said, "I have no idea when she will be in". I got her name and the manager's name and will be calling again later. All the while, this rep, Stephanie was being a complete smart ass with me.

A part of that internet is not working so Day 1: I called, they scheduled an appointment with me, and said that the technician would call to let me know at exactly what time he would be there, so that I don't have to wait for 9hrs... Day 2: They called twice to confirm my appointment between 8am and 5pm. Day 3: when I did not receive the technician phone call, I called, and they said they cannot give a time, and that I have to wait for the whole day. At 3pm, I called to check if he was really coming, and they told me he was on his way... At 4h30 I called again, and I was told he left at 4 and he is on his way. At 5pm, I called again, and was told they cannot say anything more and that I should wait up to 7pm. At 5h45 I called again, same answer. At 6h14, I receive a phone call from the technician letting me know that he is working on my problem from the central office and that it should be good in the next 24hr. When I told him I waited for him the whole day, he said he was never meant to come to my place since the problem is not there ;-).

Day 4: I receive a phone call that my internet is working. Back home I see that it is not, I call them back. The guy makes all the checks and tells me he calls me back, which he did not. I called again, we go over the same silly checks and it still does not work, so they tell me that a technician has to come by my place again, and I will have to wait again. I just would like them to make it work, give me my router, and reimburse me for all the hours I waited. I have nobody to do this for me and a full time job, how do they expect people to wait when the problem is with them?

This is just one of the issues I have had with them. I have NEVER NEVER been able to speak to a manager, just someone with a 3rd grade education. Seriously? I got mad and became rude and the girl refused to transfer me because she felt I was not giving her the respect she felt she deserved. I am in the process of looking for another cable provider.

When contacting customer service, I was told that Carmine closed the ticket immediately after he exited my home on 10/10/08 saying everything was fixed. I then spoke to a manager Michael (employee #**) who said it was a computer glitch and that he would help me and never did. That's when I ended up speaking with Ali, Rupert and Abinash in India on 10/13/08 @ 12noon. Rupert was to call me back within 3 hours and never did. I called his number that he gave me 1-866-945-3809 x **. If you call that number, it will take you into Verizon space... No one answers, all you get is music and are left on hold indefinitely. Can someone please help me?

I can honestly say that this experience has completely stressed me out. When speaking to the liars in India, I began to have chest pains and had to eventually hang up. I am not a dramatic person... I have NEVER experienced anything like this when dealing with a vendor and very surprised to find that you can't talk to ANYONE in Verizon. My next step is to bring this to the media if Consumer Affairs cannot help.

The last time I called I asked to speak to a manager and was told it would be 30 to 45 min before they would come to the phone, in which, I told the solution rep I would not wait that long and gave him my cell # but I was told the managers do not do call backs. This is why people are upset with this company. I want this resolved and am open to a suit to settle this as I am sure others are too. The Tampa city council has been aware of this problem and nothing is being done.

Because my account was not validated, Verizon has charged me $106.50. They took away the discount & charged me for rebundling the package. I have called Verizon many times (have some documentation & names) and have been told by customer service there was nothing they can do. One customer rep said Verizon tried contacting me via telephone, mail & email. I WORK AT HOME. I am here ALL DAY. I never received a call or a letter. I was even accused of ignoring it. When I requested to speak with a supervisor - either I was left holding on the phone or the call was disconnected (after holding for 25 minutes on one occasion).

I am getting no help from them. THEY DON'T CARE. I cannot get past a customer rep. I feel that this issue is getting out of control. I pay something (what I think the bill should be) every month to keep it from piling up. I'm afraid it will affect my credit or end up going to collections. I WOULD GREATLY APPRECIATE some help or advice on this matter. I thought about filing a small claims report. This validating the service does not sound right to me. It sounds like a tactic to get more money from the customer. They give you the runaround and hope that the customer gives in & just pays the bill to get rid of the problem. This is TOTALLY BAD PRACTICE & VERY UNFAIR for the consumer. I do not want to give in & pay something I don't feel I owe. Please help.

I legally recorded the call using magnetic tape (on an Olympus micro-cassette recorder, with the phone in speaker mode). I still have that tape (from yesterday as I type this). Thus far I've only been able to postpone the installation. It's a strange policy & reflection on a company's integrity when it won't allow its customers to record the conversations it records - and cannot accountably commit to not providing a service it isn't yet providing (something it is and could continue not doing with total certainty).

Several neighbors had significant issues with FIOS installations: FIOS cable left across the yard for over a month & counting. Two neighbors had their driveways ruined by the attempt to route cabling underneath; repairs were done improperly & had to be re-done. Alleged confirmed use of illegal aliens to do the installation labor. Allegations of verbal assaults to homeowners during installations. Allegations by a homeowner that the installation crew refused to cease a FIOS installation & vacate the property when directed by the homeowner (the homeowner had previous canceled the FIOS contract and received a cancellation contract number from Verizon).

I have actually defragmented my pc which really has little impact on the speed of my pc and have cleaned file space a number times as suggested as well. In today's world we have become more reliant on the availability to the access of the Internet for mainly the need of obtaining information. This is very true in my household with two school age children that need the Internet to complete homework assignments. Teachers do not accept this excuse too easily. It is like reporting to class and telling the teacher, "My dog ate it."

I am now being charged for the FULL MONTH of service and of course, not one representative could help me dispute those charges. I wrote several letters to their regional manager and so-called president, and cc-ed them all to the FCC. NO ONE has contacted me, from any department, including the FCC. Now they are sending the bill to collections.

I found out that VOIP phone service (like Vonage or Comcast) is not a viable option because of the alarm system in the house. The only company besides Verizon who offer basic phone service to your home is Cavalier and based on what I have read here they are not a good choice so Verizon virtually has a monopoly. Once they get you to FIOS they can choose to keep you there.

This is beyond frustrating! After having to spend literally close to two hours every month for the past four months to try and get Verizon to bill me correctly for FIOS, I think I finally have some resolution when I cancelled FIOS. Now I find out they can keep on making my life difficult because they have been left in control as to whether I get to go back to a copper line or not.

I've called and been told it can take up to two months for it to be put on our account AGAIN! Then, when I refused to pay them because they owed me almost $500 in credit, they discounted my services and told me that if I didn't pay them $380, it wouldn't be reconnected and that the credits would be placed on my account the following month! Then I get a bill from collections telling me that I owe the original account $200+ for equipment that I didn’t return, although all they did was reset up my account.

Every month it's something and you get transferred from one customer service rep to another and nothing gets fixed. Today I called because our internet quit working last week and was advised that billing had turned off our internet! I do not have a past due bill and because billing is only in Monday through Friday, there was nothing they could do. I was advised to call back then. If you've ever contacted Verizon you know that means you will be on hold, transferred numerous times, disconnected and given numerous excuses for at a minimum of an hour at a time. Why are they never held accountable? If I had a tech come to my house for an hour, I can assure you they would bill me. I have three children in college and are required to access class labs on the internet.

I was charged $12.99 every month even though I never had service. I was constantly calling to complain, I was put on hold for long periods of time or was disconnected. I got the service because I needed the internet to do my research for final exams. Verizon finally agreed to send someone over to check the service. I told them to send the technicians in the afternoon of August 31, 2008 because I had a class in the morning. I waited all afternoon and nobody came or called. Now I am being billed $86.64 for the technicians visit to come and fix their connection. Today I called to ask Verizon to remove this charge since I should not have to pay to have them correct their faulty service.

Adrian was very rude to me and even laughed and said that he could not give me credit and his supervisor was too busy to talk to me. I am asking that they reimburse me for the internet charges for installation and monthly charges since 4/11/08. I only owe them for my telephone bill, nothing else. I am also being charged a late fee which should be removed. I am now with Time-Warner and I don't have any problems in getting on the internet.

Verizon is the worst company I have ever had to deal with. I have wasted a lot of my time dealing with them and to no avail.

After 2 months and no TV or voucher I called and got passed around to a number of people (having to explain each time) until I finally got to someone who was able to check on it. They looked at the account and confirmed that I qualified, did something on their computer and said we should have it in 4 - 6 weeks. 6 weeks later I called again, same run around. This new person saw no record of my previous call, checked again and confirmed that I qualified. She asked if I had received a card in the mail asking which gift that we had wanted. I explained that we never received a card, didn't know we had an option, we just wanted the TV promised.

She also did something in her computer and said we should get it shipped direct to us in 4 - 6 weeks. Nothing showed up. Called again, finally got passed to a supervisor in a department set up to deal with these issues on the promotions they were running. (They are having a huge problem with not delivering what they promised.) Her name was Tijuana and she seemed to sincerely try to help. At first her computer showed we didn't qualify. At my pressing she researched and decided we did and was going to find a way to get it delivered. It, of course, never made it.

There were numerous other calls to her, but in short, with my last call, she informed me that there was nothing she could do. They just weren't going to give us the TV and she had no explanation and no other name or number that I could call to escalate to. They basically made an offer (promise) that they have no intention of fulfilling and no reason for not. Of course, I'm stuck in a 2 year contract with them and if I try to cancel because of their breach of contract they will hold me to the contract and charge me termination fees and put it on my credit report.

It is completely unethical for any company to do business this way. Just because they are the big kid on the block should not give them the right to steal from people and get away with it. The fact that they have a whole department set up to deal with these things tells me that it is a huge problem for them and seems to warrant a class action suit against them. I'm certainly willing to participate. TV aside, what they are doing (and getting away with) is wrong!

After reviewing my ills I noticed that even after cancelling my Direct TV, I was still being billed for the services as well as the new Fios services that I signed up for. I spoke to a representative at Direct TV who informed me that they had not billed me, but I was being billed by Verizon instead. Once I brought this to the attention of Verizon, I was credited for the Direct TV charges in March of 2008.

Ive also noticed that from March 2008 to August 2008 I was charged $73.19 by Verizon for services that I had not received. When I brought this to Verizons attention, I was continuously transferred from one department to the next without any resolution. I was also informed that I was being billed an early termination fee for cancelling Verizon services before the contractual period. But when I signed up for the Fios, I wasnt informed of any contract that I had to fulfill before discontinuing the service.

After further reviewing my bills I truly believe that I am not in any debt to Verizon because of all of the errors that I discovered on my bills. Therefore, Id like to ask Verizon to have the information posted on my credit report removed as soon as possible. Also I have all intension on contacting consumer affairs on this issue. I thank you for your cooperation.

collection account reported to the credit bureau which is effecting my ability to refinance my home.

I have spent close to two hours every month getting through to customer service to try and get them to correct the bill. I am told the same thing every month, that I am not set up on bundled service. They always tell me they can see that I have bundled service but the billing is not correct. They have assured me every month that they have corrected it but they never do. My September bill is for $166.64.

For all of you lawyers out there. After reading a number of the complaints here I am seeing a pattern. Can't there be a class action suit against Verizon?

Verizon phoned me to confirm that someone over eighteen years of age would be available to wait from 8am to 8pm. On the morning of the service call I received another phone call at 7.30am to confirm the above. Then no one turned up to do anything at all. Back to the endless phone calls to get some service. By this point it has been almost two weeks without DSL. It was only when I threatened to withdraw my business from Verizon that I got some action.

No physical damage but certainly a great deal of inconvenience. I work from home for half the week and rely on having access to email and other web-based services.

Takes too long to reply to e-mail. Also inpossible to play any games.

The first bill arrived with no discount applied. When I called customer service, I was informed that they were not authorized to offer that discount, and therefore it could not be applied to my bill. I was transferred to a supervisor and was offered a $5 discount per month for the remaining 10.5 months on the contract. The original discount quoted worked out to be about $18 per month. I will most likely be switching back to other providers for all services.

There were small fees involved in switching to Verizon from other companies. There were also the FIOS installation and activation fees, which I assume I am liable for even though I will be canceling their service. To sign up with other providers, there will be additional installation and activation fees.

Anyways, after i came across a person that actually knew what i talking about i was ready to order. i was told that for 39.00 a month i will unlimited access to the internet , and one time fee of #0 ( Installation Fee) will be applied. I was readfy to go head, since i needed internet ASAP i agreed to rush delivery for extra 22 dollars. I out in the order on Monday, the iteam was supposed to arrive the latest on WED. Thrs , i call verizon, after being on hold for an hour an speakin to eployees that know nothing, they have realized that the order was never submit it and guranteed me that the item will be in my hour by FRI and the delivery will be waived. After recieving my item the following weds!

I decided to try out the item. After being online for about an hour, the little card began showing me negative amounts in dollars. It cought my eye because it had dollar signs next to it. I call verizon and what you know, they told me that they sent me the 59.99$ a month car which they thought would suit me best, not to mention for 59.00 u only get 5 KMG which is nothing and complete non sence. Ive decided to cancel the order which took another 2 hours on hold being transfered from person to person.

Not only i didnt get my delivery waived they charged me foir the entire month of service, and return shipping! Also i have been waiting for my deposit of 150$ back since June. Terrible costumer service, representitives/ managers know nothing!

I called Verizon just to see what kind of ticket they had written up. Two times I was kicked off while waiting, and once while I was talking to someone. No technician ever came--and I was watching for the truck.

I have no home access to the Internet (I'm typing this at the local library), I'm not getting the DSL service I'm being charged for, Verizon will charge me for a service call that never happened, and I'm out a day's wages.

My internet is dead. The modem does not work. It has been on and off for about a month. It gets connected and 5 minutes later I am using some unsecure network 'cause my modem is dead!! cellphone just works ...whenever. I got about 10% of the phone calls I intended or was supposed to receive!! No bars. cero. It just doesn't receive or dial. call failed messages when dialing 90% of the time no matter where I am! I mean I am dialing from the usual places.

He rang the bell again and had someone on his cell phone to verify the changes I had approved. I told him once again (and the party on the phone) that we did not authorize any changes. The following Monday (July 14) guess what was in the mail... - a letter from Verizon thanking me for the recent upgrade to my account. The letter also mentioned an Early Termination Fee of $179.00!

It is now September 16, and I am still receiving bills for the bundled service I did not approve, and am still paying more per month than what I paid before being victimized. (78.00 vs. 96.00) Oh yes, the internet speed does not seem improved; in fact, it seems slower than before this mess started.

Verizon call center reps have told me: 1) The door-to-door reps do not work directly for Verizon. That's odd, their shirt logo said VERIZON. 2) Various call center reps have told me they will fix everything (Brittany, Brigitte, John, Sherie, supervisor Ms. Cox and others). The bundled services I did not order or approve still appear on each bill after repeated attempts to return things to the way they were before July 10.

The bundled services I did not order or approve still appear on each bill after repeated attempts to return things to the way they were before July 10. (78.00 vs. 96.00)

I continued getting bills for the account, progressively higher each month. I talked to them on the phone no less than 3 times, explained that I verified with the post office that the equipment was delivered to them within a week (they lost it). They continued to rack up charges, continued to send me bills and started calling multiple times every day. I wrote yet ANOTHER letter, explaining in detail all that had taken place and included copies of my first letter to them AND a copy of the receipt from the post office proving the date the package was delivered to them. I explained that they were trying to charge me for a SERVICE THEY COULD NOT PROVIDE, and that if they didn't clear the balance off my account and close it immediately, I would file formal complaints with both the BBB and MPSC.

[They] are not only still sending me bills (to the tune of $322 now), but I am in the process of trying to refinance my home and just learned Verizon has reported this to the credit agencies and turned it over to a collection agency. Next stops...BBB, MPSC, lawyer. Since Verizon has chosen to report this to the credit reporting agencies and to a debt collector, it will, no doubt, prevent me from being able to refinance my home.

Every month, unknown to me, my credit card was charged $45 for internet while at the same time I was receiving a bill in the mail for $180 for the other two services. My total bill was supposed to be ~$180 every month, so nothing made me question anything was wrong. It took a few months before I realized the mistake. I called repeatedly and every time I spoke to someone they informed me that the issues will be resolved on my next billing statement. Even though they always say this, this is never the out come. 8 months later, this is the last straw.

I just received a bill for almost $500. The reason this bill is so high is because I didn't pay last months bill, but I didn't pay it because I was told that they were applying a credit for more than the amount that was owed. That bill I didn't pay, by the way, had all my services on one bill, but there was no discount! and that happened the month before too! Now, there is still no discount, and still no one helps. The main problem with their customer support is that their telephone reps can't do anything with billing issues.

Whenever I called, they resolved my issues by escalating it via email. These emails must go unnoticed because nothing ever happens. Last time I was told that I was speaking to a manager but still no results. I'm at my wits ends here, and I'm researching what steps I should take to sue these people. It's my life and I'm wasting hours of it on the phone dealing with this idiotic system of theirs. Please help.

The next months that followed I had my computer go out and had no service. I had no service since July 30 to September 11 and was charged for calls to verizon to fix the problem. They never told me that I would be charged to talk to a verizon number. They used those charges and usage for service I have not used for a month. I have paid in the past for service going out for 2-3 weeks but they should not be charging me. I will be charge $175 to have the internet service turned off. Verizon charges to much. When I first signed up it was $35 but they charged for data and asked me to upgrade. I think this is a scam and did not expect the awful service I have.

We have had to pay $100 more in over charges for data and for service we have not used. We asked not to be charge but they do not care to help. I am in college and I could not take the classes online like I wished because the service kept going out. I have had to travel to the library and friends house to get paper work done. I have been very stress because I have had to pay a lot for somethinbg I have not been able to use. I would like to just cancel but they stick you with such a high bill and they know we have phones and need them.

i called today and they said they new nothing of the promotion offered. they keep me wating on the line from 30 to 60 min each time i call them and switch me around to everyone. i contacted the puc and they said the dont handle promotional complaints. is there anything i can do to get what was promised. fair is fair if a business promises something they should be honorable enough to pay it. should i get an attorney?

i was going to apply this 200 to my first month bill like the salesman suggested. i feel like i was made a fool. how many other have the made looking like a fool just to have thier service put into effect

6 weeks after the install, I called again...now, they tell me I have been a customer long enough and should be receiving something before the end of 8 weeks. It's been 6 months and I feel like a fool. Its not like I called some infomercial...I mean Verizon is a fortune 500 company, right?

I feel hustled, and it really bothers me that a company so large can blatantly lie time and time again just to save a couple hundred dollars.

Then approx. 3+ weeks ago, my daughters computer system would not connect to the internet. She called in to gain technical support from Verizon and was told the modem was fine - it was her computer. We hired a computer person to look at her system and he replaced the internal device - charging $200.00 parts and labor. Still her system did not work - and she was told by Verizon that her computer must be bad and that their modem was fine. So, I purchased a new computer for her that she was able to pick up this week (9/10). And, still the system didn't work. Verizon said it appeared their modem was bad and would replace it. This was 9/11/08.

The new modem arrived today and didn't work, so she called tech support once again at Verizon. They told her they wouldn't talk to her as she wasn't on the account! I called in and finally got someone in India (actually took 3 calls to get a person to help) who conferenced us together and was able to start helping her - but only with my permission! They additionally said they would apply a credit for the downtime of the modem - neither credit I've seen as yet. I've spent 800.00 to get her system up and running when it was Verizon's equipment all along!

In between all of this, we received her second bill - for $185.00! I filed a complaint with Verizon and they applied a $7.00 credit to the account for lack of phone service. This was apparently for costs to ship the original modem, connection fees and advanced billing for the DSL service. The only part of this charge that was disclosed in my initial call to set up the service was the modem charges and connection fee - no mention of the advance payment requirement. I have been advised that Verizon will apply a credit for 1 month of DSL service for my inconvenience, approx 30.00.

$800.00 spent in repairing then replacing a computer that was perfectly fine! 12+ hours spent on the phone trying to get the situations resolved and this still hasn't happened!

Yesterday (9/11/08) I waited all day for the service to be activated and finally called Verizon around 5 p.m. The operator first tried to tell me that our activation date was 9/15/08 and finally admitted that they just weren't able to get to it, that they were backed up and just couldn't make it happen until 9/15/08 at the earliest. I begged them and explained again that I run my business out of my home and desperately need my DSL (I'm using a Sprint Broadband now, very slow). My request was ignored. So no I am scheduled for DSL activation 9/15/08 that absolutely, positively, guaranteed 100%, without any doubt will happen. We'll see. To be continued I'm sure, TRUST ME!

Still fighting Verizon, blood pressure sky rocketing, walls all dented from banging my head up against them out of frustration and most importantly, NO DSL.

To get to this point I was transferred 4 times, to various parts of the world. I called and told them I would not pay the bill, it was their mess up. I have support to show all comcast services were connected as of 8/20. The woman i dealt with was less than pleasant. I want to know what I can do, so that I do not have to pay this bill

When I got my next bill, they changed my internet service from $29.99 to $37.99 a month. I called again, got someone who sounds like he's probably in India, wound up talking to a supervisor. She informed that Verizon no longer offers the $29.99 rate, and all she could offer me a higher priced internet package!! Yet when you go to Verizon's website, guess what they're offering - a package for $29.99 with 6 months free! Once they get your signature on a contract, they don't give a hoot if you're happy or not.

I have had nothing but run arounds in trying to have this corrected. It wasn't until Friday 9/5/08 that Ms. Adams was able to find this web site for me. I have been trying to correct this for several weeks getting know where. I kept being told to write my comments on the refer a friend website and all i kept getting was see contract. When i called different verizon telephone numbers the people told me there was nothing they could do but refer me back to the website. i told them someone had to man this website for problems or changes. They were of no help.

Physical damages are i am drained and angry as well as the people i refered that i am being penilized over verizon employees who don't know or understand how promotions work. I can see if i didn't have human help, but i made sure i got help from i thought relible and knowledgeable verizon employees who knew what they were doing/selling. I would like to speak with a capable/fully educated verizon employee on the ins/outs of this situation and who can fix this problem and get me my money.

now tonight i get a call that oh so sorry, no tv's not in database. call 1800verizon. What a lying company. At least admit [they] overestimated and offer $200 gift card to best buy which is what we would have paid for the TV. Dishonest marketing practices and they should be penalized.

loss of time spent on phone... hours on hold. frustration. Gave up a newer 19 tv i had to ex husband since I THOUGHT i had one coming with the verizon promotion.

In all of this I am only required to pay $129.00 for full service a contracted agreement but I only had service for 1 month now after almost $1000.00 in one month and still no t.v. service Verizon still wants an additional $157.00 on September 6th. I feel like Verizon is completely taking advantage of me and want this matter looked into!

Later, I was able to approve for you two gift cards - one for $50, and one for $75. What really happened: nothing. I called and emailed and followed up on the supposed gift cards. Email support finally said okay - we will give you $22 off your account each month for 24 months. What really happened: Hey, I see a credit on our bill!!! Wow! Verizon is approachable. They do hear complaints. No wait, says Verizon, we can't do this after all. We have to stop the discount.

So I call Verizon you promised. Verizon said a manager will call you back - between 4:30 and 6:00 pm tomorrow or Monday. What happened: nothing. Verizon will make promises they can't keep. This is a small thing but shows that such a big company can just say too bad once they have your contract. I just wish they would not make promises they cannot keep to get folks to sign up.

Fios support has transferred to to more than 20 different people over the last two years. None of them have been able to help. They take over the control of my PC from their location and when they fail, they transfer me to someone else. Usually a number the no one answers. It is impossible to take my complaint any further up their corporate ladder because their corporate structure is one of the best kept secrets ever!

I planned to use my web site to promote my business. (I am an artist). It has been of little value because I do not have the spae to complete my site.

Many battles, phone calls, emails later I got the wireless service; then the premium channels. I still don't have long distance... BUT they are billing me $100 more than agreed. NOTE that I have not added ANY services, or ordered enhancements etc. The agreement started February, is now the end of August.

Many, many emails; phone calls are more difficult due to the long times they keep me on hold (as a single-mother-head-of-household, i cannot afford to get fired for telephone abuse) Verizon offers no after-hours customer-services. Instead of correcting the issue, they send cut-off notice (I need Internet access to tele-work when I need to stay home and work to get paid). The smallest bill has been $253 (current on is $263) How can I get Verizon to honor the agreement (if i cancel I get penalized for breaking a 2-year agreement)yet if I don't break it I get penalize every month.

Being overcharged (breach of agreement?). have not received all the services advertised/agreed upon (breach of agreement?)

I then contacted Verizon again to inform them that the equipment had been returned and they intern informed me that they would send out a final bill with the equipment charges deducted. I waited on this bill and never received it. The last bill I have from them is dated 12/13/07 which still includes the equipment charges. For that matter even my account in Maryland doesn't send me bills anymore. What's up with that??

Fast forward to June 30th 2008 I receive 3 different bills from a debt collector company called NCO financial. These bills were for the unpaid balance on the account and for the supposed unreturned equipment. I immediately contacted Verizon who informed me that I was to contact NCO financial to handle this issue. So I contacted NCO only to be told they can not deal with any equipment return issues that I would need to contact Verizon.

At this point I was fed up so when I called Verizon back I told the Cust. Serv. Rep that I was not going to talk to them that I wanted a Supervisor. Once on the phone with the supervisor and after I explained my issue she explained that I would need to fax a letter of explanation and the receipt proving the equipment had been returned to their "Customer Financial Services/Telecom Mass Market" department and that they would remove the charges and retract the billing from NCO so that I could take care of the unpaid portion of the bill through Verizon and not NCO. She also told me that she would email that department explaining the issue and that she would call me back the following Monday.

I have faxed over the necessary documents 4 times sense June 30th and I am still getting calls from NCO Financial. Now when I contact verizon they tell me my account has been sent to NCO and that there is nothing they can do for me and if I call NCO they tell me I have to deal with verizon and then try to get me to pay the bill. I am not paying a bill that I don't owe. I feel like I contacted Verizon keeping them in the loop at every step of this issue and was in no way returned that respect! Instead I was sent to collections for equipment that I have already returned. How can they get away with this?

Does this mean I am stuck paying for equipment that I have returned? If I do not pay this NCO financial company it is going to be put on my credit bureau, if it hasn't already. I have spent hours on the phone dealing with this, I have explained and faxed everything Verizon asked me to and yet still nothing has been taken care of. I even flew my son back to Florida to get this equipment returned. I do not want my credit affected by this and feel Verizon is directly responsible.

At that point, I was beyond frustrated dealing with Verizon, and in the spirit of customer service, Verizon offered to send a representative to pick up the two boxes that they installed at my door. I sighed and thought the saga was over. Now, at least a year after that, I a collection letter from Verizon claiming that I owe $2,358.96! Note: This is the first time I hear about this. I have received ZERO correspondence from Verizon regarding this debt.

I called Verizon yesterday, and after 1.5 hours of being transferred back and forth, and being put on hold and talked to rudely, I finally reached a Verizon representative who was able to inform me that I was being billed for six systems and two DVRs! I own one regular TV and my son has a mini TV to play games on. My place is not even big enough to fit six TV systems! I have excellent credit and I will not allow Verizon to ruin it.

$2,358.96 - or ruined credit - and countless hours trying to find someone to talk to... Attorneys - please do contact me!

Hurt speed.

My lease is up in April and I am not going to get into a longer contract since I will most likely be moving. They are telling me if I do not go on line and do this then they will bill me at the higher rate. They had no problem taking the order over the phone.

It is a scam because it is not a one year agreement. They are tricking people into a longer contract. I have spent over three hours trying to fix this.

I figured all was well until I received a bill from Verizon 2 weeks later for 190 dollars. I told them that I was not on their service and that their service was never installed. I never signed the work order the tech had because the job was never completed.

After being transfered at least 5 times and 2 hours later, I was told that they cancelled the service and would redo the bill when I got my final bill. Well, the next month I received another bill with late charges non the less. I called again just to find out that I was still an active customer still receiving all their services. They told me, 6 people later and 2 hours more on the phone that they definitely cancelled the service this time.

Well, I just got another bill in the mail with late fees. The is now getting quite large as you could imagine. I tried calling and again have been transferred several times and outright hung up on tonight. I am being held hostage against my will by Verizon. They will not cancell a service that I never had to begin with. I have a feeling they are trying to drag this out until 90 days so that I can not cancel for free and have to pay an additional cancellation fee. This is absolutely incredible.

The next step as you all know is that someone like myself will not pay for a service I did not receive and the big bad corporate bully will file a claim with a credit agency attempting to ruin my credit. What Verizon does to people is criminal. There should be an action that we can take to punish these bully's. Why should should tax paying citizens be reduced to begging verizon staff to assist just to be ignored and led astray. I don't want to beg these people anymore for what they should be doing with pride, their job.

So far I have a quite sizable bill that is getting larger every month. I get extremely upset when I have to spend hours on the phone with these people on my days off. I believe I am developing bleeding ulcers from the stress. My voice is hoarse from talking to no avail with these people. They are causing financial, and more importantly health problems for me.

Our new install date arrived, the tech arrived on time and installation was quick. After a week and a half of no phone, we were finally back up and running with phone, internet, and cable. 45 minutes after the tech left, another tech arrived to install our service. He was very confused as to why we already had a Verizon box on our house.

Fast forward a month, I received two bills from Verizon, one under the supposedly cancelled account, one under the existing phone number. Although I never should've received a bill under the one number, both bills were wrong. There was no bundle package at all and the amount I was charged was not what we were quoted. The taxes were almost as much as the service.

From the date of installation, January 12, 2008, until April 10, 2008, I continued to receive bills for both accounts and our service constantly went out for no reason. When my husband or I would call to rectify the problem, sometimes we were told we had cancelled that service and they would have to set up another date for services to be turned back on. On other occasions we were told they weren't sure why our service went out and they would turn it back on.

Every time, and I stress every time, they would turn the particular service back on, something else would go out. For three months, my husband and I were on the phone with a Verizon representative every other week, if not more, for several hours trying to get billing issues rectified and to get our service working properly. No one could ever get it right.

Our cable went out, again, in April 2008. I called tech support who said they were fixing the problem and they would call back to let me know what was going on. Two days went by and I never received a call. I followed up and was told my service call was still sitting in the system. I had enough and told them to cancel the service. I was transferred to a very arrogant, rude representative who told me, in his three years of working at Verizon, he'd never had anyone want to do this.

Fast forward 4 months. Since April, I have continued to receive bills from Verizon, for BOTH accounts. Thankfully, and hopefully, I finally got the account that never should've existed taken care of. I have a final bill from them with a $0 balance on it, but I'm not holding my breath that will be the end of it.

As for the other account, last week I received a bill in the amount of $471 for service. Every time I've called in the past about this I'm told even though the system shows I cancelled the service in April, the cable was never disconnected and that's what the charges are for. Every call I make the person tells me they will take care of it. Clearly that isn't happening.

Also, I do not pay 89.99. So far every month the bill has been different. The last bill came out to $130- which is ridiculous. Everytime you call them to clear things up or get an answer you get the run around and each person tells you a different story to pertaining your account. I am not happy at all and to top it all besides feeling that I have been duped, I can not just cancel or complain about the package and that I deserve to get what their promotion stated because now I am bound to stay for at least 2 years and not 1 because Direct TV has a contract with Verizon and Verizon failed to tell me that I would be bound to DTV for 2 years.

I never get a straight answer when I call and it takes along time to try to resolve even the smallest problem because they keep you on hold for a very long time. I do not know what my bill will be for this month but I am already worried because it has been always different. If you give me a call I can further explain my situation. I have taken notes of all that has occurred. I can not give you names because all the time I call it is someone else on the phone and I am also lucky if I get someone that can understand my english or I can understand them. Please help.

I am stressed and upset alot. I am now locked in for 2 years instead of their offer of 1 year. It will cost me more money than I had planned, it already has been more money. I call this false advertisement and this needs to be corrected. The fact that I have to always talk to a different person and I am put on hold alot and then it takes a long time, I find it a waste of my time and I feel sick after speaking with them because I did not resolve anything.

When I inquired about the the termination fee, they said they would credit my account in 2 months.

They have borrowed from me $175 without any interest and raised my rates.

THEY ARE TRYING TO CHARGE ME 300.00 FOR A BILL FROM MY OLD APARTMENT THAT THEY NEVER TURNED OFF. I'M VERY UPSET EVERYDAY THAT I SPEAK TO THEM SOME TIMES I CAN'T SLEEP THINKING ABOUT IT.

I'm really angry because whenever I call asking for the tech to come and see about the wire (we think its the phone jack causing the trouble), they want me to do the whole troubleshooting over the phone with me for hours... We have done the troubleshooting numerous times and it has never worked but they wouldn't listen and just waste my time. The funniest thing though, is that they got me with 2-year contract!

Overall, my Verizon experience has been a night-mare so far and I would never recommand it to anybody. I can shar all the names of representatives I've spoken to on many differeent ocassions and all the details but who cares...

I'll be billed for two weeks of not being able to use DSL internet service plus time (hours) wasted on the phone trying to resolve the issue plus all the aggravation you can imagine... Very sad...

This happened before, but I didn't report. Now I can't take it anymore, once I thought I should bring a class action law suit against verizon.

I am missing my business calls , although I have cell phone. I gave my ground/home/cell phone to people for my business and my everyday life communication. I am having tremendous business/personal problems for not receiving the phone calls, or having dialing from my home.

On August 1, 2008, I spoke to one of the managers, Denise. She spoke to the Promotions Department to a gentleman by the name of Gary. Gary did not have a tracking number for the TV. He did not have any idea of the status of my TV. Denise and I agreeed to speak again on Friday, August 15, 2008 to follow up with this situation. During the week of August 11, 2008 I received a call from Verizon Promotions Department . The person left a message inquiring if I had received my TV.

I have called back twice and left messages stating that I have not received my TV. I have not heard back from this department. On August 15, 2008 I called Denise to follow up with the status of my 19 inch Shart HDTV. I left two message on her voice mail. Neither of which were returned. On August 15th, 2008 I also spoke with Jeff Connor a Verizon Representative regarding this situation. I asked to speak with Denise--he told me that she was on the phone. I asked for him to ask her to call me. I also asked him to speak with another manager. He told me that there weren't any other managers around and that he did not know the whereabouts of his supervisor. He made a three way call to the Promtions Deparment. Together we spoke to the Promotions Department.

THe Promotions Department told me that there were problems with the Sharp 19inch HDTV's and they were doing everything that they could to make sure that I would get my TV. The Promoptions Deparment could not give me a date when I could expect to receive my TV. She told me to check back with her in two weeks. To date, I am still waitng to hear from Denise and the Promotions Department where I have left messages

Emotional turmoil. I have done everthing on my behalf to receive this TV and VERIZON has made EMPTY PROFESSIONAL promises. No one from Verizon can help.

i do not like this i want my unlimited. and also the sales rep DID NOT tell me that i was now in a 2 yr contract. I'm really disappointed because all i see is all the ads promoting unlimited services, what a big JOKE. i can't wait to go to another company that has unlimited services. sincerely, a very unhappy customer

Apart from this, the first billing information I received from FIOS was a notice that I had been turned over to collections. No bill, no email notice nothing. When I pointed this out to customer service, they essentially told me I was lying. It is not worth it

it is now august 11th and i called again 2 check on the status (which i have done every 2 weeks since march as instructed). I was told that they are not shipping out anymore t.v.'s that the promotion has ended....what? i dont understand how they can do this!!!! im writting this while im on hold to the cancellation department. ive been on hold for 62 min as of now...

i signed up for the 3 services for the t.v. promotion. i wouldnt have payed for the phone line or the hd box that was suppose 2 be used on my hd t.v. also they are telling me im in a contract and that it will cost $200 to cancel. i feel they broke the contract!

On August 6, 2008 I spoke with Ms. Anderson a supervisor and was told that I was not eligible because the promotion was over but she offered me a 300.00 voucher. At that time I told her I would not accept that because I couldn't not buy the TV they promised for that amount of money and I wanted the TV. I kept my end of the bargain and they should honor theirs. I then asked to speak with her supervisor, she told me there was no one there and should would leave a message & someone would be in touch with me via telephone. I explained to her that because of the hours her management kept (she told me they left by 5pm) more than likely they would never be able to contact me at home because of my work hours. She said that was the best she could do but someone would call me back. I received a message from one of her managers on my answering machine but I could not call her back because she didn't leave a phone number to return the call.

On Friday August 8 I attempted to call again but I got a person who didn't speak clearly and she was in the call center I told what happened ask to speak to Ms. Anderson and she told me she didn't know who that was and she transferred me to a women named Anna in the shipping dept. Anna the Floor Supervisor told me that I was in her system to receive a TV and it would be shipped out in a few days but couldn't tell me when only that FED EX would deliver it. I asked to speak to her supervisor because after 8 mths of being misled and talking to Ms. Anderson who told me 2 days prior I wouldn't not be receiving a TV I didn't trust what I was being told!

Anna then told me she had no manager I could speak with because she was the head of the department. I asked where I could write to so I could complain about what has happened and she gave me an address with a PO BOX. I wanted a real address so I was able to send the letter certified return receipt. I'm so discussed and what Verizon held accountable for the way things were handled and that I should get my TV before next year if I get one at all!

A week before my first bill, my international phone call is put on hold (is stopped). I call and they say it was because of high usage. I thought I might have spent a little more time on my call to Japan this past month, so I tried to take off the block without much success. All the customer service representatives kept redirecting me with no one who could remove the block. Then when I see my bill for this month, Verizon charged me $184 for my calls to Japan. They said I was charged close to $4 for every minute, because I didn't join their international phone plan. I told them I didn't join because I was told I would stick with Airnex for international calls.

They said we are sorry you were misinformed but we cannot do anything about it. All they said was You can join the international plan of $5 a month with 10 cents a minute so you won't incur those high charges again. I asked since it was their misinforming me that got my bill to be $184 instead of $3, the least they could do is adjust my bill on the 10 cent a minute plan. They said Sorry we cannot do anything on a past bill.

The third party clearly said long distance would be carried by Verizon, and there is no way national and international will be carried by separate phone companies. I made a pretty long phone call to Japan because it would have been 5 cents, thus totaling to $5 at most. But Verizon charged my $184 at close to $4 a minute.

One time I called and they said the wait would be 5 minutes. I hung up after 10 minutes. The last and final time I called the customer service moron on the other end he said he couldn't hear me.He asked for my phone #. I gave it to him and asked him to repeat it back to me.He repeated my number and I said to him I thought you couldn't hear me you liar. He also said he would call me back in 30 seconds. Glad I wasn't holding my breath. Verizon also says if I don't take action within 60 days I will lose all personal setings e-mail messages etc,

I have called and e-mailed to get everything reactivated. They don't care about customer service. They say on the phone bill pay with your credit card the bill plus a convenience charge of 3.50 for swift payment processing. Who does the 3.50 charge benefit? All I want is my old e-mail account back. 2 years ago I had ATT internet service. In Temecula here It's Verizon. I asked ATT what they know about Verizon Internet Service. They said it wasn't good. I belive them now

I have lost pictures'contacts,e-mail messages. I have wasted cell phone minutes and lost family documents that I had in files. On the cancellation optionts page it says I cancelled the account. I know dam well I didn't cancel my own account. Also they should have their customer service people in th USA not in INDIA. Every person I spoke to could not speak english very well and all they were their for was to stroke your ego to calm you down not solve the problem.

The technician came out and installed the DirectTV and we began the service with Verizon for all three services. I called to check on the tv repeatedly. I was told that we were definitely qualified but I just needed to wait for more time and call back. Then I was asked if I received a letter or email stating that I was qualified for the TV. I told the rep that I never received any letter or email but I had been repeatedly assured that I was qualified for the promotion. It has now been eight months since the installation.

We still do not have FIOS. I called to check on the TV today and was told that I was not going to receive the tv even though I was qualified. I was also told that I should not have signed up for their service just because they were offering a new tv. I told the rep that Verizon has now broken their contract with me and that I wanted to terminate service without any fees or penalties. I was then told that I would be hit with a large penalty from DirectTV for early termination.

I have never received the correct billing price either. The monthly bill has been averaging around $200-240 instead of the $99 price that I was quoted. I have not been able to receive a reason or explanation for the increase in cost - but each time I have called I was promised a lower cost- never happened.

We were attempting to lower our monthly bills by consolidating three services with Verizon. We have not seen any savings and have actaully been billed as much or more as we were paying before. We also have not received the promised 19 tv that we were qualified to receive.

When i called 8/6/08 i was told that a manager will call me back in 48 hours.i received a call today and the manager states the promotion was over and there is nothing she can do. i informed her that it was fine and i will be disconnecting my services and returning back to comcast

While others on neighboring streets and around the block were notified of their intent to trench, we never received the requisite door hangers (nor did our neighbors) and instead discovered the activity after they had begun. Our yards, including plantings, have been torn up and significantly damaged, and rather than replacing with sod, the lawns that weve spent thousands keeping up over the Summer, have been left barren/dirt.

The contractors for Verizon core drilled in the center of our driveway well inside the ROW and the rest of the trenches, apparently to avoid gas lines and to facilitate the laying of the fiber underneath our driveway (though we insisted we did not want their service as we have Comcast). There is a hole in the center of our driveway and the drilling caused cracks and breaks in the pavement in 3 of the four corners so we will need to have the entire driveway replaced in order to sufficiently repair it. We could not access our garage, had to park down the streets and there was insufficient safety precautions for the young children at play in the neighborhood.

Furthermore, when they were performing their services, because they were firing missiles underground to facilitate an easier pull of their cable, they hit Comcast fiber, and cut off all of our phone, alarm, internet and television services (and the same for our neighbors). We had to call Comcast to come out to repair (Verizon did not take responsibility for this) and were out of service for a day, and continue to lose service intermittently as Verizon continues to work. Despite the obvious inconvenience of this effort, it is clear, that the greatest cost to us as homeowners is in the driveway (again inside the permissible ROW).

Were told by three different supervisors they had a permit for 4-8 feet, 32 feet and 60 feet as part of their utility easement. The latter two would put them on top of our inside our houses. The driveway where they drilled is well inside 4-8 feet, and inside the areas Verizon was digging in the yards.

Complete replacement of our driveway will be required. Resodding of yard and replacement of shrubs.

Finally, after being transferred to 4 different people (they would not give names) a man saw that the refund had been noted but that I'd only receive $73. No explanation! I began looking at my bills and they'd put in some kind of credit to what I couldn't tell. I'm out of the money and can get no response from these people. I also have the Premium Technical Support, called in for this one asking for help with downloading photos of my grandchildren, put on hold and transferred to three different people. Holding for 5-10 minutes with my speakerphone. No one ever came on the line to answer my queries.

Fed up, I called today to cancel the Premium Technical Support, was told by this person (the only one who gave me his name (Mr. Burnett in Roanoke, VA) said that I'd incur a charge of $15 if I canceled early as the contract does not end until November 08. No service, no refund, and no customer service! I am tired of Verizon and the games they play. It is insane, and they have complete autonomy, no one can touch them. I am frustrated and angry. No where to go for help with this. Someone, somewhere need to do something! Verizon is a government unto itself.

Double billed to the tune of $219.00 over a six month period, not to mention, the $9.99 I pay for service I cannot even access (Premium Technical Support), and they're still billing me each month! What a joke! I would laugh if I could stop crying! What can I do? I'm thinking of paying the $15.00 (their termination fee) but they have a propensity to be really vengeful. When the contract expires, I will find somewhere else to get phone and DSL service. Verizon is like a toothache that won't go away! Very painful.

I beleive that I am out the cost of a 19 sharp hd tv

I have been on hold for 30 minutes. The yap while on hold is incessant with grotesque advertisements, loud and annoying. At one point, on hold, an automated recording said I would only hear music. They can't even be honest about that hoped-for promise. I am going to have to hang up as am out of cell minutes.

Will attempt to get the charge off by calling my bank. Overcharged $47.99 by Verizon Fios with evidently no means to talk to a Fios rep.

I just received the first bill and the rate per minute to Mexico is almost $3.00 per minute, not quite about the same as Bright House. Also, including tax, the monthly bill (excluding the Mexico phone charges), was slightly higher than my Bright House bill, NOT $45 less in the salesman's apples to apples comparison. There was also supposed to be a referral discount which was not included.

I tried calling to cancel the Fios service today and called their Custom Service line and talked to Jennifer at about 5:45 PM. She confirmed my phone number and when I told her I wanted to cancel my Fios service, abruptly transferred me back into their call queue where I waited until 6:35 PM before I disconnected after 50 minutes on hold. It is unbelievable that this company practices such disrespectful, unprofessional tactics to gain customers and lose their reputation. If the salesman had spelled it all out and it was comparable to Bright House, then I may have taken the service anyway just for the incentives. In this case, he either knew that he was cheating and lying to me to gain a sales commission, or was so uneducated on the procedures that he didn't know any better.

In either case, Verizon should be held accountable for his actions, misinformation, and take back his commission. I still need to call back tomorrow and try to get through to a person at Verizon Fios to cancel my service. I have heard that they charge $200 to cancel, but based on the fraudulent actions of their salesman, I should be able to cancel with no penalty.

FEBRUARY 2008 - Called again, same thing. MARCH 2008 - Called again, same thing. APRIL 2008 - Received WRONG promotion letter ($50 Best Buy gift care or video camera). I called to discuss issue/wrong promotion gift. Once again, I was told - I am not elible for the tv and the error had to be corrected in the system. (This time I received a story about Verizon had a big computer glitch which wiped out a bunch of data. Once again, Verizon.com records on-line were correct, paper billing were correct.

MAY 2008 - Called again, same thing. Two-way call with Verizon and Eligibility to correct problem. JUNE 2008 - Called again, same thing. This time, via 3-way call with Verizon, Eligibility and Promotion Dept, I was given a tv delivery date of July 8. 7. AUGUST 2008 - Called again. Per the Promotion Dept I AM NO LONGER ELIGIBLE FOR ANYTHING because I did not respond to the April letter to collect my gift. Also, was told I am a Double play customer and was not elible for the TV. I was told that their computer records show that I have called every month with documented conversation.

Verizon now blames everything on the Eligibility and Promotion COMPANY. The Company blames everything on Verizon. This time I was escalated to the 'Customer Retention' department who offered me a $160 credit. In short, my monthly bill will show a $16 credit over a 10 month period.) I declined. I AM NOT DONE YET!

When I called Verizon I was told that it takes them a couple of months to get things together on the bills for bundling and NO I would not be receiving a credit for the discount until it appear on my bill. (?) I then received a nasty notice from Direct TV stating that I owed 78.09, I called and explained that my final payment to Verizon was cashed by them on 7/10/08 and that it included the Direct TV charge, which is how I had been paying for Direct TV for several years. Direct TV was rude to me and said that I needed to call Verizon.

Upon calling Verizon, they stated that there was another final bill that they mailed to me (I never got this) with a charge so they kept the Direct TV for themselves to apply to that charge. Upon receiving a copy of the second final bill, I saw that there was a charge for DLS EARLY TERMINATION of 79.00. I did not terminate my DSL with Verizon, I simply moved it from RI to CA.

79.00 early dsl termination charge 20.00 bundle discount not being realized on my current bills change the date back to the original contract of dsl service (from RI) so that I can cancel the contract at the proper time.

We paid the bill even though we were not getting the complte service we were paying for. Our bill was supposed to be approx $120. per month the bills has more than doubled. We are not getting the bundle discounts. Everytime we call 20-30 minute hold times and we keep getting diffrent answers to our questions.

We have incurred more than 607.10 in fees for a service that is not working problerly. We have had our service changed without our consent.

The trench in our front yard went directly across the middle of our yard, under our driveway, onto the other side of our front yard and then continued all the way around the cul-de-sac across the front yards of 3 other homes. The front of our yard looked like a construction site. There was dirt/mud all over the sidewalk and driveway and there was a seam of dirt through our front lawn covering the trench. I had contacted both Arlington County and Verizon on this to see if they could come repair the damage and was unable to make contact anyone within either organization that could address this problem. In addition, the crew that went into our backyard left our back gate open which then resulted in my dog getting out and almost getting hit by a car. It was a terrifying experience.

Now , fast forward several months to this week - we have a landscaper who is doing work in our front yard. They were digging a 3 to 5-inch hole to plant a small shrub and hit a wire. It was one of the verizon wires and unfortunately our neighbors our completely out of service. Verizon indicated to them that they will most likely need to come back out and replace the wire that has been cut which will apparently require them to run another cable and dig another trench across our front yard and the front yards of three other homes . As I just mentioned, we just finished a large landscaping project in our front yard, which involved all new sod in the front. Digging a trench through this will most definitely cause damage.

Ive contacted Verizon again about my concerns and have been unable to reach a part of their customer service support organization that is handling these issues. I am not sure what rights I have? Is it acceptable for Verizon to come on my property anytime they wish without notice and dig trenches and mark up my property? Who is responsible for property damage? Help!

This most recent experience with the FIOS service order I placed online just this past week was horrible. First of all, instead of the FIOS TV that we ordered online, the final order showed that I had regular Direct TV instead. Then after completing the online order we were given an Order Confirmation, with a Order Tracking Number. But like always, I never received a Confirmation Email; and from past experience I know this means that the order didn't go through.

So I called customer service who told me they did have our order in the system and that a technician would come out as scheduled - between 8 am and 5 pm - to install everything - including the FIOS TV. Well, no one showed up. I called customer serivce again. They confirmed that one was scheduled to come out; transferred me to the Solutions Dept. which scheduled the technicians. The guy at the Solutions Dept. checked and said he never received our order because our order was not in the system at all. Transferred me back to another customer service. Now I am told that the order fell out of the system and that we could place a new order over the phone. In the meantime, Direct TV had already submitted first month's charges to my husband's credit card over the weekend! How crazy is this!

My husband and I both took a day off to wait for the technician who never showed up, because the online order was never received by Verizon, although Direct TV got the order and had managed to bill us before anything was even installed. Lucily Direct TV agreed to refund the charges. This is truly annoying. Verizon never is able to get this right, and taking an order online should not be so difficult technology-wise at this day and age!

This is the worst compnay ever to have to deal with. I want to cancel this contract and I want to go back to Direct TV and the house phone I dontneed it that bad! Cell phone are more the norm today anyway. I was transfered and I was told by their customer service agent that I could not because my traditional copper line had been removed from my home when FIOS was installed. By removing the copper line I also was stripped of all of my choices as a consumer. I am unable to use any other phone service provider.

Verizon FIOS has taken away my rights as a consumer as far as my options and has monopolized my home. The customer service representative said I had many options for high speed internet. However, he would not elaborate on that for me.Verizon FIOS does not warn the consumer of anything they are doing and that they are taking out the other options for the future to opt out and go with another choice of service. The Verizon website makes no mention of what is removed from your home during installation. Nor is it mentioned in their FAQ section.

Further the installer doesnt tell you these things or ask you if you would like to keep that wire in place for future options, should you be unhappy with your servicer. I never saw any such waiver or document that told me I was selling my self short of my Rights as a Consumer fo their Horrible service. If you dont have FIOS, consider it a blessing this is the worst company I have never been so stressed out from a service, that is suppose to make life easir and more enjoyable. Stay away far away from Verizon.

I have no option for my home phone, television or interenet service. They took my rights away and I want that Cooper wire back on my house. I have never given them the right to remove it so that they could become my exclusive to all company! I can not afford this service it is way way higher than the price I had contracted for. Further I never reiceved my free TV or Gift card option that was promised for the 2 year contract. Hours and hours of my time are literally wasted. Please help me get my cooper wire back and Verizon gone from my LIFE!

I was told that it is impossible and I would have to wait for 4 days to get one in the mail if they approve such a thing. I could no longer wait and hope for an approval. By that time I have already lost close to 10 hours of work. So, I told Verizon that I am going to find another provider. At that time, no one has informed me that I will be charged for getting out of my agreement $150. No one told me that I will no longer have ANY access to my e-mail which is my business e-mail box.

When I got my final bill, I got charged a fee of $150 and my e-mail got disconnected and totally LOST so that I couldn't even send out a notice of change of address. I tried calling and resolving these issues, but unsuccessfully. There was no point of even trying to appeal. I was told there is NOTHING they can do. I wanted to pay my bill, minus the charge of $150. Verizon DSL connection became more and more speratic and NOTHING seemed to work. The Verizon modum was not functioning correctly. It was 8 years old. I have asked for an updated equipment before and was turned down. I tried again, spending a 5 hours of my time (@ $150 pr hour) to find a way to fix a problem.

I couldn't work and my clients were getting very frustarted. This went on for a couple of day, after which I simply demended new updated equipment. This was Thursday and I had offered to take the old modum and take it wherever I needed to so that it could be switched. I explained that it was URGENT. I was told that it is impossible and I would have to wait for 4 days to get one in the mail if they approve such a thing.

I could no longer wait and hope for an approval. By that time I have already lost close to 10 hours of work. So, I told Verizon that I am going to find another provider. At that time, no one has informed me that I will be charged for getting out of my agreement $150. No one told me that I will no longer have ANY access to my e-mail which is my business e-mail box. When I got my final bill, I got charged a fee of $150 and my e-mail got disconnected and totally LOST so that I couldn't even send out a notice of change of address. I tried calling and resolving these issues, but unsuccessfully. There was no point of even trying to appeal. I was told there is NOTHING they can do. I wanted to pay my bill, minus the charge of $150.

At this time, my home phone line had been disconnected without any notice of disconnect. I have no desire to stay with Verizon at this time, but I demand that my bill be prorated and adjusted because I was forced to give up this service after I have tried over and over to find a solution that would allow me to keep the Verizon service. It is Verizon that failed to provide me with the service I was paying for all along.

Today is July 28th and I am, once again, sitting on the phone on hold for the last 25 minutes waiting to talk to Verizon!

I have lost many hours of work: close to 20 hours within the last year just troubleshooting the network and talking to Verizon tech support. Once again, I don't believe I owe Verizon any money (I think they owe ME money instead). However, at this time, I just want this dispute to be over. So, I demand that they remove the charge of $150 off my bill and I will pay the rest.

Received my phone bill with a termination fee of $79.00 on my July, 2008 bill. Keep on hold when I attempted to call Verizon. Have yet to receive a reply of my July 1, letter. In my letter I told Verizon of my age 62, my health conditions which are negatively impacted by this experience, when I expected to have a positive experience from technology. My experience with Verizon has been horrible. In fact my words to one person was I wanted to included with any civil suit against them and their practices.

Recently, our internet has had intermittent problems where we simply can't connect. After contacting them about this going through 2 days of phone calls, they finally sent out a technician. The technician told us our modem was faulty due to Verizon having the speed up too high for it's capacity. He told us we would have to call Verizon and have them send us a new one. I called Verizon and was told I would have to pay for a new modem because my warranty was up. I was never aware of a warranty for the modem, as I don't recall having to purchase it in the first place.

Well, anyway the more immediate problem is that I don't see why I should have to pay for something that is Verizon's fault. The technician said it was only broken because of the speed they sent through to us. Why should we have to pay? Even when I threatened to cancel my services with them, they would not budge, telling us we have to pay for the new modem. I have refused to get a new modem, and have been stuck with intermittent internet that I am paying for. I can;t believe a company would treat someone who pays them $250 a month this way.

I guess the only economic damage is the $200. The cost of my time(I estimate i have spent over 20 hours on the phone with Verizon over the last 6 months) is much greater.

I no longer can watch my unlimited netflix movies and they told me I have to wait until August 12th for them to increase my internet speed again.

I contacted Verizon to correct this. There was additional charges for premise fees and cable installation, these fees were not previously disclosed. I have contacted Verizon monthly regarding these over charges and a door-to-door representative has canvassed my neighborhood regarding BILLING errors. Four months later the package is finally combined and I am still waiting for the repayment of overcharges. I have yet to receive the Free TV and representatives that I have spoken to have informed me that it would be received 8 weeks after installation. I am still waiting.

I have been over-billed since this conversion by an average of $42.00 a month.

MY FIANCE AND I MISSED SEVERAL HOURS FROM WORK WITHOUT ANYTHING GETTING ACCOMPLISHED WHICH COMES TO ABOUT $240.00

undo stress and financial difficulties.

I am being harrassed. It is highly unpleasant.

The different agents I speak with inform me that either 1) I do not qualify (which contradicts what Kris informed me previously; or 2) I must contact eligibility about the offer. However, the eligibility department has no idea what offer I am inquiring about. I feel misled as a customer since Kris blatantly lied to me about the $200 promotional offer. I have attempted to contact Kris and her supervisor on two separate occasions, but have not received a call back.

I signed up for 2 years of service without receiving the promised $200 gift card.

Afternumerous waits (around 30 minutes, I find out that they will get me DSL on 7/21. Maam, I can't wait that long. It's not right that you screw up and I'm the one without service and the best you can do is 7/21. Verizon---give your number and we'll call you back. I'm still waiting. 7/16 (yesterday). I had been using my computer at work to at least keep up with my e-mails. I log on to found out that my account has been closed. 7/17 (today). After a 33 minute bout with the non-human directories, I got a customer service representative. I had to lie to the machine to get even that. They were the wrong office but did forward my call to support.

Another 15 minute wait. I finally get a person. They listened to my plight and were not very helpful. I asked to speak to a supervisor. The supervisors are in a meeting. One will call you back, where can you be reached--about an hour later, my wife called an informed me that we had DSL. About another hour later the verizon representative I had spoken to before, called to tell me my DSL had been turned on. I said, thank you. I asked for them to re-activate my e-mail account. sure, no problem. The verizon person, gave me a new de-fault password and I was able to keep my old e-mail address. They made it sound like they were doing me a favor.

I logged on to find out that I no longer had my 6 years worth of important phione numbers, addresses, billing information, upcoming trip iteneraries, family contacts. I vented my frustration on the representative (I did no swear or demean). I next asked if my wives e-mail address would be the same. The answer was yes. I asked the representative how do I keep her e-mail address (it's a sub account to mine). The representative said they would call me at home at 5:00 pm. It is 5:55 pm and I've had no call. If the'd have called I wouldn't have the idle time to write this letter. If I had any other option than verizon, I'd use it. They have the monopoly unless I use cable TV. Unfortunately, I just had Direst TV install my system, so cable TV is out of the option list. It's amazing that I actually pay them to be an arrogant, inconsiderate, incompident company. I will make it my crusade to cost them as many customers as I can.

I won't know the economic impact for several weeks. The personal damage with the loss of e-mails, addresses, files, even my coorespondence with my Doctor is beyond repair.

Suddenly our bills started being mailed to my prior address (that I had not lived at in more than 6 months) I was getting the bills severly delayed as the postal service was kind enough to forward them to me. I would spend hours (estimating 12 hours p/month) on the phone with Verizon trying to correct this. It seems that at that time FIOS Tv and their Internet division did not link up. The address would be fixed with one dpeartment but not the other.

So the next month I would get a bil from Internet but not for TV and then spend hours AGAIN trying to correct the address only to find out it had been reverted to some strange variation of my current address...(using my PO Box # as my street address and my street name as my town name) It was maddening after a while. There are so many details that I can't even put them into words and literally get a migriane thinking about it. So finally on 7/7/08 Verizon TERMINATED my service and when i called they informed me that they had sent me a warning letter TO THE WRONG ADDRESS! (of course) This was not only irritating, but embarrassing.

I had been a Verizon customer for as long as i can remember and have never had my service terminated for non-payment. I then paid them $389.06 for the outstanding bill for the month as i was instructed to do (I had to pay an addittional $3.50 to do so BTW) and when the service was not back on later that day called them back to see what was what and was THEN told I had to pay an additional $190 (for the current bill that had been issued on 7/3 and was due on 7/30) I completely lost it and REFUSED to give them another dime! Sadly, I have spent the better part of the last 10 days trying to get Comcast installed only to find out that comcast does not service my address. I have had no TV or Internet for 10 days. I have logged 30+ hours (which I'm sure Verizon will be hapy to send me a bill for overage minutes on my wireless bill now)

Needless to say they finally granted me a technician to come to our home to fix the problem - my husband took off of work 3 days in a row when they said someone would show which they never did. So he loss his personal time and I loss over 15 hours of my personal time on this problem. I ended up cancelling the service. Received bill in mail and they billed me for there service for the month of June and all of July in which I called and cancelled this product on July 3, 2008 because I went with another company.

I immediately called Verizon and was told that no such bundle existed. I would need to order the Triple Play (phone, internet, and TV), phone and TV, or phone and internet only. The two services would cost us 111.97 otherwise. I told them that I was promised this price verbally and how it was indicated on the sales order as well. They apologized for the misunderstanding and suggested that I cancel the service if I was not happy with the terms.

My wife and I enjoy the product, but feel that we were intentionally deceived by the sales people of Verizon in order to procure a sale; we don't want to cancel the service, we just want what we were promised. I have consequently filed a complaint with the Better Business Bureau, but hoped your office could aid us in our fight against the deception and fleecing of a trusting public.

I have since spoken to the sales rep who confirms I am entitled as he was signing me up for the FIOS package for 2 years. I have spoken to numerous Verizon employees from billing dept, promotion Dept and supervisors who say there is nothing they can do. I asked if they could give me credit for $200.00 on future billa and they refused.

If Verizon refuses to honor THEIR promotion, I want to be released from my contract without penalty as I have no interest in their services.

I work hard to maintain my excellent credit. Granted, I will dispute this and it should not affect my ability to get credit. But I hate having a blemish on my credit report.

i got angry and hung up when i cooled down i called them back and was profusaly apologized to then i was told it would take anoth 16-20 weeks for the voucher to come this is totaly insane then i get a letter in the mail discibing there pam services( personal accounts managers) i called the number at least four times before she answered the phone told her my problem and never heard from her again

I am dumbfounded that Verizon would use deceptive marketing to sign up customers but that is exactly what they are doing. Verizon hired only one company to send out door to door salespeople to sell FiOS. If that company's salespeople are screwing up, that's a problem for Verison to handle. The bottom lime is that Verizon is repsonsible as if these salespeople were their own employees. I am now seeking Verizon to refund the activiation fee for their Internet service and pay the activiation fee and any installation charges for our moving back to Comcast. I am moving all of my services from Verizon, including our cell phones.

I am disputing the CANCELLATION fee, since I did NOT authorize anyone to add any services to my existing telephone account. I spoke with Mr. J. in the billing department and he said that he could not credit me the $ 49 and said the bill stands. I asked if anyone else that I can talk to about this like a supervisor, he said he was the highest level. I then told him that I was gonna contact CONSUMER AFFAIRS, he said that I dont need to and HUNG up the phone.

I also in June had a charge of $12.95 for Nations Voice Plus Voicemail that I did not order. When you call support they want you to go to their web page, there is nothing on the page to help consumers. All they want is to give us $100 to "refer a friend"! I have a lot of friends wth Verizon and they have the same problem that I have, Ever MONTH, THE BILL IS NOT RIGHT>

I have gone through a tough journey to sign up for Triple play with Verizon. I think Verizon should be embarrassed. This is the summary of the problems: took my husband and I 30 hours (on the phone, chat room and on line order) to sign up and I have received three different bills in regard to internet, telephone and TV services. -- poor record keeping. When I called the marketing dept. on 2-17-08. I was told there is no FIOS service at my address. The fact is I have already had FIOS internet since 4-2007.

I have been charged under two different account (as stated above) and I got a third bill for switching my phone company from AT & T to Verizon. -- conflicting information - different Verizon representative will tell me conflicting information and caused a lot of confusion e.g. one rep. told me I can cancel the triple play (without penalty) within 15 days, another one told me 30 days while the third one told me there is no way I can cancel once it (triple play) was set up.

spoke to David (tech. support) who said he would have someone call me on 2-18-08 but it didn't happen. Ms. A Iron said she would call me on 2-22-08 and she didn't. It took me 10 phone calls for a course of 13 days to establish a contact. All because she is very busy (her supervisor confirmed that and even offered to cancel my on line order for Triple Play). When I ordered my triple play, I was entitled to a free 19 TV. Ms. Iron suggested I took a $10 off per month for 24 months, a $100 gift card and a $5 of the box for 12 months on 2-21-08. However, on 3-6-08, she told me I would not be eligible for any promotion and the price is 114.98 per month instead of the 109.98 on line offer.

poor phone etiquette -- when I commented to a staff that her negative attitude was not appropriate she responded whatever. On 4-11-08, I overheard a supervisor said, this woman is off the chain (that's when I asked for the address for me to escalate my concern on the poor services I have received from Verizon. Failure to deliver the correct internet speed for > 1 month. I signed up for 15/2 but was getting 5/2 for one month. overall, failure to meet my need and my expectation!

Loss of time from work estimated at about $810. Undue stress that triggers reflux, rash, sleepless nights, fights with spouse. Fearfulness when the phone rings because the collection agents has called many times and left message on the answering machine. Since I called Verizon in Early June, they sent me another bill again on the same account.

I then tried calling the billing phone number that is posted on the website. I spoke with multiple people who told me they couldn't help me because they weren't authorized to disconnect service in Virginia. They attempted to forward me to CSRs who are authorized to disconnect my service, but they kept forwarding me to people who again stated they were not authorized to help me. I would find this out after being on hold for 30+ minutes each time I was transferred. I spoke with a CSR named Robin based out of Texas who attempted to transfer me to the people who could help me. After being placed on-hold for 15 minutes she said she could no longer stay on the line holding, but she offered to call the Verizon CSRs on my behalf the next morning to request cancellation for me. She told me to expect a phone call the next morning to confirm cancellation of service. I never received a call the next day or the day after, either.

I finally reached a CSR who said she could help me, but she asked me to provide her with my account number. I did not have that info with me because I was driving. She gave me her direct phone number to call once I got home and located my account number. First, I could not locate my account number because it is not posted anywhere on my Verizon Central account info page. Also, I can't reference an old bill because Verizon charges my credit card each month instead of sending me a bill. I was finally able to get my account number from a polite CSR in Texas, who of course could not help me because she isn't authorized to cancel service in Virginia. I then called the number given by the person who said she would cancel my service as long as I provided my account number. The phone number she gave me was never answered, and would go into a voicemail system that had a recorded message that indicated the person had not set up voicemail, so I was unable to leave a message.

Today, on day three, I called the phone number provided by CSRs in Texas, for the people who are supposedly authorized to disconnect my service. After waiting on hold for 15 minutes a person answered the call and then told me she was not able to disconnect my service, but she provided the phone number for the CSRs she says are authorized. She then transferred me to this phone number, and I waited on hold for another 20 minutes. For the first 5-10 minutes hold music played in the background while I waited, but then it suddenly stopped and I heard nothing at all. I wasn't sure if I had been disconnected. I almost hung up the phone to call back again (which would have placed my call in the back of the queue again!), but decided to hold for a bit longer.

Suddenly my call was answered by a Mr. T. who was actually able to help me. What a relief to finally have reached someone who could help me! I was advised to take my wireless modem to a UPS store within 30 days of my service being cancelled. Apparently UPS has a contract with Verizon to ship all returned FiOS equipment to them. The FiOS person could not provide me with the shipping address, so I have to trust that the UPS people will know the correct shipping address and that I will be credited for having returned the equipment. It's hard to trust this will work smoothly given all the consumer complaints about not being credited for returning their equipement, and given the difficulty I have had with Verizon thus far. For any of the rest of you from the northern Virginia region who are trying to cancel Verizon FiOS internet service, I am told the correct phone number to call is: 410-.

I think Verizon should make an effort to make their telephone customer service easier for their customers to use. There should be no restrictions for a Texas CSR to only cancel service in their region. If they must restrict their CSRs region by region, then they should provide their CSRs with the correct phone numbers for CSRs in other regions so we don't keep getting transferred to people who can't help us. Verizon should also be required to clearly post our account numbers on our Verizon Central "My Account" section of their website. I have wasted three half-days of my time attempting to cancel service. Additionally, I have wasted hundreds of cell phone minutes (I don't have a land-line phone) being placed on hold only to find when my call is answered that the person on the other end could not help me.

On Jan. 7th, 2008, I received a letter with instructions to go on line and activate the gift card. My wife did just that, but the card activation was for a $50.00 gift card, not the $200.00 we were supposed to receive. I began making phone calls to Verizon the next day, 01-08-08. I called and explained to Jerri what had happened and she told me since we had ordered out the $50.00 card it was too late, nothing she colud do. She acknowledged that I had been sent the wrong letter with the wrong activation code.

I then spoke to a Brian who said the same thing. Even though the $50.00 card hadn't been sent, he said they couldn't stop it from being sent. I was instructed to return the card when I received it and they would TRY to get me the $200.00 card. I received the card several weeks later and returned the card on 02-25-08. Of course there was no record of my returning the card. I was skeptical of returning the card for fear this would happen.

I've talked to several people since then( Coley, Anthony, Jasmine, Shawn, Monica, Miss L and finally Eddie in customer service out of the Dallas office.!) trying to get someone to send me my $200.00 card. Eddie said he couldn't get me a card but he could credit my account $49.99 per month for 4 months to make up the $200.00. I agreed and sure enough, I received my first credit with my May billing.

However, I just received my June billing and, alas, I did not get my $49.99 credit. I've made so many calls in the past, I'm giving up trying to talk with these people. No one takes responsibility and no one seems to have the authority to send me my lousy gift card! If you ask to speak to someone higher on the food chain, they send you laterally to someone else without any authority . I could simply cancel my service, but I'm told there's a $200.00 fee if I cancel early! Please help if you can but good luck! You'll need it when going through this tangled buracracy called Verizon!

I'm only out $200.00 less the credit of $50. on my bill or a net loss of $150.00. Not cash but incentives I was promised. It's not a huge amount of money but I'm sure if this is happening frequently, it could add up quickly.

None of this was told to me at the time of my order. When I called to complain I was given robotic answers and when I finally spoke to a supervisor she was of no help and gave me no satisfaction to resolve the issue of the lie that was told to me by the original Verizon sales rep.

I never got the gift card. I based my decision to switch from Comcast on receiving the gift card.

Come May I go online to check my bill and it was over $400. I couldnt believe it. I called the next business day to find out why it was so high and I was told that I had not been charged for the tv since it had been installed. So I settled for that explaination even though it didnt sit well with me and then spoke with a financial rep. to make payments. She was to break up the $400 into 4 months, starting with May I would pay approx. $81. The following months I was to pay approx. $85 plus my regular charges. I asked her several times what that would be and she stated several times that it was $85 plus my reg. monthly charges.

Anyway come June I check my bill online and my bill was over $500. I made a payment of $167 for June. Check my bill again and now it is over $700. I had received a couple of calls in the past couple of weeks that I needed to call a 800# so that there would not be a disruption in my service. I believe this was a disconnect line. So I call and talk to a girl and explain what is going on and she stated that the arrangement of payment from May never took place so it was considered a break in agreement or something like that so that was why I was getting phone calls that my service was to be disconnected. Prior to this last incident and shortly after I spoke with cust. service (thats a joke) about making arrangements to pay my bill, I thought about it and it was making me mad that I am going through this and it wasnt even my fault.

So I had emailed cust. service and explained what was going on and stated that if something wasnt rectified that I was going to cancel my services. I received an email back and he apologized for the confusion and ask if there was anything that could be done so as not to lose me as a customer. I emailed him back and then told him about the Feb payment of $165 and he said that by looking at my bill that by that payment in Feb my bill was satisfied from installation to May. He said he was going to forward this to financial services and that they would be contacting me.

Well they never contacted me, I sent him a couple more emails but he never responded. So I called the # that was given to me so that my services wouldnt be disconnected. I explained to her what was going on and as I told you before that the payment arrangements were never implemented so there was a break in arrangements. This again was at no fault of me not doing what I was suppose to do. I paid Mays payment what financial services told me to pay and Junes. So the first girl said that my payment for July would be over $300. That is the $85 plus now $200 for my monthly charges. I dont know how my monthly charges jumped from supposedly $111 to $200. I said this to the first girl and she asked me if I wanted to dispute these charges and I said yes.

She transferred me to a cust.service rep. I again explained this to her, and by now I was getting really angry with all this, and she agreed that everything that had happened was Verizons fault, but this did not satisfy anything. I got so fed up that I told her that I wanted to cancel my services so she transferred me to another cust. service. I waited on the phone for 15 mins. and hung up because I could not wait any longer. When I got home I sent another email to cust service which they responded by stating that I could not cancel by email and had to call on Mon. 6/7. The second girl that I spoke to asked me if I wanted to make payment arrangements or cancel, I told her that I wanted to cancel, she said that there might be an early termination fee. Well, right now my verizon bill is over $700 and growing.

Shop manager said that there may be a repair issue, and sent us the local manager. He came to check the outside box to find out that it is not activated. He said that phone will be ready on July 02. Now, on July 03 it is still not ready, and I heard from some service person it will be ready only on July 9. I can not believe how Verizon mocks customers in many ways. First, their Voice Activated System is useless. Secondly, they do not give any true explanation about the actual situation, rather, they lie.

The manager of the shop told us that preveous resident might have destroyed the system inside of the house, so if there were an issue inside of the house, they will charge us for repair, something. The house was inhabited by previous resident by June 30 and they were serviced by same Verison. How could Verizon be so arrogant to assume that inside problem occurs in 24 hours? Consumers have to unite to let Verizon overhaul their style of business from top management to the local service person.

I am trying to sell my house. I gave my new number to prospective customers already, and they can not contact to me. I am losing the opportunity any moment, it could be huge.

Verizon raised my rate this past month, so I spent over 2 and half hours on the phone, during my vacation, calling several continents to find out how to get this fixed. This morning, I received a call and was told that in order to provide customer retention I was going to be allowed to keep the service for $14.95 for one more year, and then it would go to what ever rate they wanted. They insist that they never offered that rate to me. They stated that it was only offered during the month of November of 2007 to new customers, that I was not entitled to the rate at all. I, however, clearly remember the conversation.

So, warning to all consumers record every call you make to a utility. I have now purchased a record-a-call handset and am going to do just that. Customer Service? They are quick to make promises to keep you hanging so that you dont tell everyone what [bad] service youre getting.

I estimate that the 200 tickets alone took up at least $10,000 of my time. Plus the times I just didnt want to be bothered spending hours on the phone to get my service working. Apparently Verizon doesnt believe customers time has value. They cant even part with a measly $60 a year. Within the year they have granted me the rate I should have for life, I will be moving to another carrier. And I will drop the home and cel phones - I will be Verizon free. Consumers deserve better than that.

so from october ive been calling Verizon and have been transfered from one person to another stating we will get this fixed for you or im sorry ms but we dont have access or im sorry i cant do anything about it. OKAY so i call back and still the same story i spoke to 3 different manager/supervisors and they ALL told me we will get this off your account in your next bill you will not see this charge okay i belived them. i get my next BILLS! and still the same thing. Ive spent so much of my time on these people.

As i am filling out this form im speak to Jenanne Falcon and a supervior her name is Ms. Sabalt or Ms.Fablet ive on the phone with them for about an hour and i am at work loosing money. They are telling me there trying to fix them problem. Im tired of dealing with people who obviously dont know what there doing and dont care AT ALL about there customers.

I had Verizon FIOS internet installed. I never come even close for what I am paying. I use the internet for my business. Often the speed is so slow as to make the internet useless to me. It peaks and valleys in the course of the day from a high of 2-3,000 kb/s to a useless low of 2-300 kb/s. Never even close to the 20/5 kb/s promised, or even the old DSL speed of 20/5 kb/s. I have contacted Verizon tech support so many times in the last 6 months that I know their phone number by heart. They have blamed everything in the world with the exception of Verizon. I have no less than 3 Verizon techs out to my home to no avail. I have had 2 different routers replaced to no avail.

They all love to blame my computers for the slowness it sort of gets them off the hook. The last Verizon tech took his laptop computer (not mine) and connected directly to the outside cable bypassing my router completely. Guess what? He got the same slow speeds that I get consistently. He stated in unambiguous terms that the problem is at Verizons central office and not on my computer and only they can solve the problem. They either can not or will not address this issue.

If it wasnt for the fact of losing my e-mail address and website address, which I need for my business I would have dropped their internet service long ago. I have found that Verizon is a most disagreeable company to deal with they will always promise to get back to regarding your problems and never do. Needless to say this is after 45 minute to 1 hour wait on hold each and every time Ive contacted them. I would greatly appreciate any and all help you might render.

The internet is vital to my business. A slow internet connection makes it almost inpossible to conduct business.

I asked for her district manager and was told that there was no one above her. She had no supervisor or manager. For a company as big as Verizon to pull off scams like this and try to get away with it is ridiculous. Where are corporate ethicss and responsibilites? I hope that the attorney general helps. I am filing a complaint.

called back spoke with customer service rep treancia smith who was to transfer me to a supervisor named chartice refused to give last name asked for her supervisor which she stated was andrea -she stated she would not give me over to andrea without trying to assist-refused her services, asked to speak to andrea asked what the issue was explained regading a data card she said not there department and i was told i needed to be transferred and she put andrea (from the georgia call center) on the line who stated the same thing that i would need to be transferred that they could not help...transferred call.

spoke with lori begebo (after on hold 20 minutes) who is a level 2 agent which stated she could not help and was going to transfer me to her supervisor name of my who could not come to the phone and which lori then explained the office was closed and could not assist. told lori that i would wait for her supervisor named my to come to the phone, on hold so far again for 13 min still waiting. after waiting a total of 20 she told me to call the number 1-800 use voice prompt dsl billing and call tomorrow so after 3 1/2 hrs on the phone on hold and arguing with sups and customer reps i got the answer of call back tomorrow

I was given a bill from DirecTV for $31.41 from direcTV later in march. Then subsequently was told by Allied interstate that my account was in collections for the amount of $102.01. My wife was told that we owe $70.06 by Verizon for DirecTV, $31.41 by DirecTV for DirecTV, and 102.01 by Allied Interstate for DirecTV. Each is expecting a payment for those listed amounts which is triple billing. We refuse to pay these inaccurate numbers. Now, in June I have seen that it has been reported on my credit report as an unpaid debt in collections.

On 9-24-07 talked with Mrs. Brown. On 10-25-07 talked with Mrs. Kirk, On 11-26-07 talked with Ms. Watkins On 12-26-07 talked with Mr. Eddie On 01-24-08 talked with Mrs. King on 03-25-08 talked with Mrs. Williams and Mrs. Tommy (Manager) On 04-24-08 talked with Mr. Smith On 06-23-08 talked with Danny Ferris and Ms. Dorn (Supervisor) Each time, Verizon agrees there is double billing going on. Each one promises to fix it.

I get a credit for the overpayment. I spend on average around 2 hours each month trying to get the problem resolved. I have told them to contact the IT Department as the software should NEVER allow this! In 5-2008 I cancelled the local package and switched to economy package which charges 10 cents for each call. I had hoped this might work. No such luck. Now I am paying for the local package AND the economy package! Can anyone help?

The only time you speak to someone at Verizon in the U.S. is when they are signing you up for new service, making it seem like everything is so wonderful. It is like beating a dead horse talking to these people! I have never been so frustrated with trying to contact & dealing with a company in all my life. I know good customer service and Verizon is the furthest from it. Now today, I'm back where I started, looking for a reliable phone & internet service company that you can SPEAK to LIVE!

No service for days. Constantly spending, literally, hours at a time at home and at work sitting on the phone trying to reach customer service to handle issues.

entirely to much stress for one person to deal with, with multiple oline accounts, and all information being sent over and over again, including financial transactions. Currently being sued by bank for Family Friendly Fraud dispute claims, my privacy, UT Starcom, somehow my cell phone is considered a LAN line, and poles where physically crossed at the poles, modem did not match and was being intercepted to a cell phone or portable wireless device. Need some help!