Verizon Fios Reviews

My husband used to own a networking server company and we knew that was not the problem, but the Verizon agent still connected to the Brother Company (and then hung up). The total call time was 1.5 hours and the Brother Company was able to determine it was the router that Verizon had forced us to purchase was sending invalid IP addresses. I then called Verizon, waited through their menu, had to explain everything all over again and then was hung up on or disconnected (not sure which). I called back, waited through the menu, connected to someone who then transferred me to the wrong department who then transferred me to someone who finally helped me. The person who helped me then connected me to billing as she said I should get a credit for my troubles. The person I was connected with said he could not help with DSL credits and transferred me to the other billing department. After I was connected with the other department and had explained the issues, I was disconnected/hung up on again. I was on the phone a total of three hours with no resolution. I was furious.

I then called customer support to recoup my time and effort. I was first misconnected to another caller who was calling in and then transferred out of the country to someone who told me I could receive a 15-day credit. I stated that did not come close to compensating me for my time and effort she then immediately extended it to 30 days. I told her it was going in the right direction but wanted to talk to her supervisor. Her supervisor said she could extend my credit to 45 days (about $45). I said to please apply the credit, but I wanted to speak to her supervisor as I still did not think it was enough. She connected me to Mr. ** who then stated that because I was transferred to him, that meant I was unwilling to accept the previous terms and said I would receive a 15-day credit (of those 15 days we did not have service for nine days they had the original install date still in the computer, even though our original agent had cancelled our order). So basically for my time and effort, they were willing to credit me $6 of usable service.

All other Verizon customers get 1 Gbps for no more than $21.99 but we continue to be overcharged every month and any and all offers or claims made by Verizon's Consumer Solution Center are not upheld. We've been calling Verizon every month for almost a year now. We want retribution for all the over charges, on average $14.00/per month since the start of our service in April of 2005 plus the 6 months free which has never happened, and we should be paying no more than $17.99 a month for 1 Gbps DSL because it is Verizon's fault that the lines aren't being upgraded in our town, not ours. We have no other available service provider in this area and we resent being ripped off by the one phone company here simply because they can.

A couple more days passed and I called to cancel the service. The rep was much more concerned than the repair reps and said she would escalate the repair. She transferred me to someone else who was more concerned sounding and he scheduled another appointment for a technician to come to the apartment. They came. Nothing wrong with the inside wiring or equipment. It would have to be fixed from the central office. 24 hours later, I called to cancel all Verizon service, but that office was closed. I called the repair office again for a status update and they scheduled another date for yet another technician to come out. Are you counting?

Second incident, I started noticing that my bill was not consistent for two months and that, all of a sudden, I could see HBO/Cinemax channels on my TV. I never requested to have these channels so I called to complain about my bills and the new channels. I got so sick and tired of talking to agents on the phone so I decided to do the live chat method over the internet, so that I could have proof of what I discussed and all the issues I raised with a Verizon agent. After chatting with the agent online, I printed everything and dated the material for back up.

Well, I'm glad I did because I telephoned a customer service representative and asked why my bill was wrong again the next following month. She said that I didn't pay the entire bill from the previous month. I told her that I was glad that she brought that up because I have proof that I chatted with a representative on the internet and she told me to subtract monies from my bill because I was incorrectly charged. I told her that I could give her the chat ID # and fax her a copy of the chat. Well, she told me that there was no need and that she would dig deeper into my account and see if there were any notes noted on my account. All I could say to myself is, "Hmm! That's what you should have done from the start of our conversation?"

Well, to make a long story short, she said that the Chat representative put in a claim on the issues I raised and that the issues are under investigation and that it could take up to 90 days to resolve. The telephone representative also said that I needed to subtract monies from my bill again and that I will not be penalized for not paying until they resolved the investigation. I said to myself, here we go again. I told the representative that she better believe that I will not pay for anything I didn't request. I just hung up and shook my head and said, "Here we go again."

Now, when I received my billing statement, I didn't receive the promotional price that they were offering. I had called customer service and they said that they saw what the problem was and I will see the changes on my next statement. I received my next statement and still no promotional discount. I called customer service again. This time, I told them that this is the second time I am calling about not having the promotional discount. I was put on hold while he looked over my account and talked to his supervisor. When he came back, he apologized and he said that he could see that I wasn't getting the promotional discount and that he was going to submit some kind of trouble ticket to get it resolved and that I would see the changes on my next billing statement. My next billing statement came in and still no changes. Now, I am mad.

So now, I called up and explained what was going on to the lady who answered the phone and asked to speak directly with a supervisor about the situation. She told me that Mondays (the day I called) were the worst days to get a hold of a supervisor and that she would have one call me the next day. So I gave her my name and number. The next day came and went with no phone call. It is now April 2009 and I have had my Verizon Fios service for 7 months. I have called and complained about not getting the promotion they offered to me numerous times with no results. They continue to say they will fix the problem when they don't. I can't and seems that they will not let me talk to any kind of supervisor. Every time I call now I seem to get some kind of runaround. I am waiting for my year to be up and I will cancel my service. I would love to cancel now but they charge you for canceling early.

I've received collection notices in the mail and in email, termination calls on the phone and most recently a bill for over $600. Many hours on the phone have been spent and I've been told different stories: one story that my termination request in early January was never processed; one story is that it was processed but billing has not terminated the billing cycle; other story is that two departments aren't talking to each other. All had supervisors saying that they would call me back and none has called back over the past 4 months. Verizon has an atrocious billing process which they are in no hurry to fix. They owe me nearly $200 for services I paid in advance. I don't think I'll ever receive it unless I put in a dispute with my credit card company.

They are quick to come after you for money and quick to overcharge due to their defective billing department but not quick to terminate service charges or refund money. I used Verizon for cell phone service several years ago and left them for terrible billing inaccuracies and too much personal time I had to spend on the phone to correct it. I was naive to think that wouldn't crossover to their Fios product. Their services are not worth the hours of personal time needed monthly to correct their billing errors nor is their customer service or technical department helpful in fixing problems.

Based on that information, I made a few calls to Bangladesh in January 2009. When I received my bill in February 2009, I saw that I was charged over $7.50 per minute. I immediately contacted the Verizon customer service and asked an explanation for the change. I was told that they charged that amount because I did not sign-up for an International Rate Plan (it was never disclosed to me when I signed up, even though I explicitly asked about the rates for both Bangladesh and Australia). Since then, I have been trying to contact a Verizon supervisor to resolve the issue. Now, my services have been terminated due to the disputed bill (although I have been making payments for the regular service).

Verizon customer service is telling me that if I don’t pay the disputed amount within a few days, they would cancel my account and charge me an additional $200 as termination fee. This is big, rip-off scam of the company and I'm not alone. By searching the web, I've discovered a number people who also fell for the similar scam. In addition, I'm trying to find information on the Verizon website about the rate I was charged, and to date I'm unable to find it.

Today, I discovered that the old telephone line with the DSL was never cancelled and that it is just sitting there racking up monthly charges, even though we have not used the line; have not even been at the listed location for that line for two months now; and had requested the service to be cancelled at that location back in February. While trying once again to rectify the situation, I was put on hold, transferred, put on hold again, transferred again and finally was told that I would have to be transferred again and put on hold. A total of 45 minutes had already transpired and at this point, out of complete frustration, I hung up on the agents.

If this isn't enough, compound this with the fact that in January, I had ordered Verizon DSL for my home and had a similar experience. I cancelled and went with Mediacom Cable internet instead. If I had a choice for landline service at our business location, I wouldn't even remotely consider Verizon anymore. The frustration factor with your shoddy customer service is enough to drive me away for a lifetime. At this point, if it weren't for the fact that our phone and email with Verizon is well-established in the minds of our customers, I would call Mediacom and give them our internet business and our phone business.

It would be difficult, if not impossible, for you to assuage my concerns or to win me back as a loyal customer. Right now I am a customer, not loyal, and wishing I were anything but a Verizon customer.

In October 2008, we learned we were not bundled in Verizon's accounting system and that our phone bill had been suppressed(?) by Verizon for 15 months. We began to work actively to sort out Verizon's accounting problems. We spent hours on the phone with various Verizon representatives, sent two certified letters, as well as numerous emails. After each phone call, a Verizon manager promised to call us back to work out the problem. Those calls never came.

On 25 November, yet again, another manager promised to call us back within 48-72 hours. Yet again that call never came. We woke up on 1 December to discover our phone service had been cut off and unfortunately we were forced to end our service with Verizon.

On 2 December, a Verizon manager finally did call us. She acknowledged Verizon made a mistake when they set up our account and offered to credit us back a total of $210 ($35 credited back to us each month over the next 6 months) to make up for Verizon's part of the error. The manager informed us that we should have noticed that the phone portion was not listed on the bill. Never having previously had Verizon service, we were naturally under the impression that the bill sent to us covered all the services Verizon had installed and had been providing since August 2007. Verizon never notified us otherwise and it was reasonable to presume that our monthly bill was paying for all of our monthly service.

If Verizon had not suppressed the phone bill or had notified us of this problem sooner, the bill would not have erroneously accrued to $754. We had called Verizon almost on a monthly basis to sort out the incorrect name on our bill when Verizon had numerous opportunities to notice our bill was suppressed in the system. It is outrageous that Verizon is transferring the cost of its error to us, the consumer. By offering us a future $210 credit, Verizon is only accepting one third of the blame for its egregious error of suppressing our bill for over a year.

We were turned over to a collection agency, and in the end, a Verizon rep credited us $210 toward the mistake and we paid the $600+ bill. However, after we paid and closed out the bill, Verizon sent us notification of renewed service with our name listed twice. So I fear this horrible saga will not end.

Everyone should report their problems to the FCC and their Senators/Congressmen. This is wide-scale fraud by a major corporation. Either that or it's supreme incompetence. Either way, just say no to Verizon.

During the calls where we would be able to reach someone, they would say they don't have this promotion in their system. We need to rectify this matter ASAP, but can't seem to get through with customer service. Any help would be greatly appreciated. We were deciding between Comcast and Verizon TV service and decided to go with Verizon because they had the better deal. But if we knew they wouldn't honor that deal and were false advertising, then we would have obviously chosen Comcast.

On the 4th day, after an all day investigation, a supervisor told me the $400 deposit was correct. Being on permanent disability as I have MS, I do not have $400 to give them. I was forced to cancel my order. But even though it took them less than 24 hours to withdraw the money from my account, it will take them 4 to 6 business days to refund it! During this time, I do not even have money to put gas in my car and I am incurring late fees because I cannot pay my bills. As bad as my current company is, I am forced to stay with them. Verizon does not service poor disabled people!

I have spoken to different people at that time namely Marie, Judy, Jennifer, Mrs. ** and Ms. **. By the way, none of them will give complete name because it's against the company policy, but Judy gave me her extension **. The amount of final payment of mine was posted in the Fios Department, but none of the employee would be able to close the account. I was begging to speak to a manager, but no manager is available until I spoke to Judy; which states all of a sudden that my account already has a zero balance. I repeated to make sure and she said yes and promised that I will no longer receive a bill.

Yesterday, April 1st, I received a call from the collection agency. I again called Verizon and spoke to Dale. After spending for about an hour on the phone, I still did not get the help I needed because none of the other dept would answer Dale's conference call. I requested for a manager, but no manager is available. I requested to elevate this matter to her superior and hopefully, when I call back, everything is resolved. But I was told to call back because none of them can resolve the problem without me on the line.

Verizon is a very big company, but they are trying to cheat customers left and right. By giving customers hard time, I guess more customers will just pay them. Truthfully, the aggravations that I have is not worth $136; but somebody got to stop them. When I first signed up with them, I got bill the amount of which is not in conformity with our agreement. It took months to finally adjust the bill. It happened to my cousin and again, same thing happened to him when he terminated his services. I hope the government will run after them for defrauding customers. I will testify if I will be called to witness.

Well this Saturday before last the 7th of Feb '09 we had to have a service done on it and we found out that they had been telling us wrong information on how to hook up the modem. Certain wires had to be connected with filters. We knew this but one particular one was not and we had been told this for months and our DSL connection would be fast then slow without warning. After the rep left the connection was fast but I asked why did they tell us those wrong ways to hook up the modem and he said he didn't understand why they said that as well. He acted really surprised but my son knows about computers yet he also followed the instructions on hooking it up from the CD and still they gave us wrong info. Well here we are about a week later and today Feb 20th '09 Sunday the modem has been red lighting for 2 days.

It was out for hours Saturday the 14th '09 and was the same Friday the day before. These modems are terrible and Verizon customer service is terrible for telling us wrong info and even leaving us to have bad connections for months on end. They gave us other modems to trouble shoot and they were all the same. It's the modems and they know it but they refuse to give people other newer models I believe in certain areas or maybe for other reasons. While my son was on the phone with them that day the modem wouldn't come on anymore our new computer OS failed. Why? We don't know. They told him to just use the modem cord and see if the modem connects without having to split the line?? My son tried it. He had to go in the other room to speak to them with the other phone line and then while he was on the phone with them he came back the PC froze. Nothing could be done; he couldn't do anything.

Everything was locked like the PC had been hacked or attacked internally. We had to reinstall the operation system. It's a new computer and we lost files and all the new software that comes with it. Most stuff we couldn't reinstall because it had no disk. It was installed with the purchase. Verizon is terrible and I don't know who is worse them or AT&T or those other phone companies. They over bill and keep doing it until they wish. That's another story. They billed us for call waiting and they had never turned it on. (too long a story with these people) This model of modems the 6100f is garbage and I think no matter what it will fail to do anything worth keeping it. All last year we had troubles with this modem and now it even continues when they say the modem was hooked up improperly supposedly fixed. Verizon is a joke. If I don't complain this crap continues.

I called & the 1st rep hung up on me when asked to speak with a supervisor. I called back & the 2nd rep told me that I was not getting a bundle price because the phone service I had was not eligible & got me a supervisor. The supervisor told me the same, which then I told her, that I did not know the service I had was not eligible & was never told when I called numerous times before. She then told me that I had switched the service from the correct package to the downgraded service back in Aug. so it was not Verizon's fault & she can't credit me for anything from the past months. She can only give me the bundle pricing from this day forward. Told her that this isn't fair & she told me that there was nothing she can do. That she doesn't know what the others told me in the past, because she wasn't there, but Verizon is not responsible for the wrong info, or no info, provided to me for the past couple months.

If I were told that the phone package I had was not eligible for the discount pricing back when I first called, I would have upgraded to the correct package... It's not fair for the customer to have to pay the penalty & be told "sorry, it's not our fault" when it was their fault for not giving me the correct information the 1st time or the 2nd time. I am only asking to be credited for the correct amount because I don't see how and why I should be paying for something I was given the wrong information on. I complained to NJ Better Business Bureau but Verizon still failed to acknowledge their wrongdoing. This is the response I got from them:

"1/5/09 Reached recording on cbr#, reached fax tone on complaint TN. 01/07/2009 Referred to CSSC Customer spoke to a supervisor back on 12/26 who explained she was not eligible for bundle discounts because of order that she did herself online order ** to remove the pgo8f package (Freedom Essentials) and replace with the pgo6f (Freedom Values). Pgo6f is not part of the triple play...TOS clearly states needs Freedom Essentials pgo8f. This is why we cannot adjust account at all... Was not missing discounts, was not eligible. Customer understood this explanation and with supervisor changed back to pgo8f on that same day Dec. 30 with order **. So is not due any adjustments for prior bills... Left message today at 11:05 with Vector TN and with same information of why wasn't eligible. If she has additional questions to call me back on Vector 908 717-3115. 1/9 I left message for customer recapping issue, advising due to online order change, discount was affected and no adjustments issued. Requested callback to confirm receipt of message. 1/13 customer advised. Case closed."

On this response Verizon stated "Customer understood this explanation and with supervisor changed back to pgo8f on that same day Dec 30 with order **" which meant that the 3rd time I called and talked with the supervisor, she told me I wasn't eligible because of my phone service, which I didn't know until then. She changed my phone service back to the eligible product so I can get bundle pricing from then on. My point is that if I were told this information the 1st time I called, or even the 2nd time I called, I wouldn't have wasted 2 months of waiting for false promises of adjustments to my account when I wasn't even eligible. If the rep had correctly looked into my account when I called and told me that I wasn't eligible, then I would have asked to change my phone service to the correct eligible service so I would have the bundle pricing.

Instead, I lost 2 months of bundle pricing, and got the eligible phone service and bundle pricing after the 3rd time I called when the supervisor told me I wasn't eligible and she switched to the correct service. I admit to changing the phone service myself online back in August. However, this is before I even installed FiOS TV. After I got the FiOS TV installed, I called customer service asking if I can get bundle pricing now, since I have all 3 services now. However, my issue is why Verizon isn't holding any responsibility for not telling me my correct account information the 2 times I called and kept telling me I would be getting bundle pricing and even gave me a free month's worth of movie channels for my troubles. But after the 3rd time I called, I'm told that I can't receive it because my phone service was ineligible but they will change it back to the eligible plan so I can get the bundle pricing. Again, my point is, if I was told this information from the beginning, I wouldn't be having this problem, since I would have changed my ineligible service to the eligible one and would have been getting the correct pricing from back then.

I called again the morning of the 6th and again I was told that nothing could be done. This is how VERIZON treats its veterans people. I still have VERIZON wireless but trust me I will be doing everything I can to get out of that service now. VERIZON is a shady and dishonest company. Their Corporate Code of Conduct is **. As a veteran who defended the right for companies like VERIZON, ENRON and BEAR STERNS to operate and cheat the American public I want to apologize to the American people for not doing more to stop this type of illegal/immoral behavior from happening. Getting Saddam was a priority and perhaps now we should continue and go after the real terrorist, Corporate America.

I paid the bill for June. On or about July 7 I received a bill for service from July 7, 2008 to August 6, 2008 for $82.50. I promptly contacted customer service because I was no longer a Verizon customer during that time. I was informed by a man named Eddie that the bill was sent in error and to disregard. He stated I would receive an invoice with a $19.59 credit, which was sent about a week later.

In August I received an invoice dated 8/7/2008 that included the charge for $82.50 and an early termination fee of $119.00. Because I did not sign the contract and transferred my services to another provider within thirty days, I am not responsible for the early termination fee and I was not a Verizon customer during the time in which I was billed. I sent copies of my last bill that was paid in full, a copy of credit invoice that stated FINAL BILL on the bottom, and a copy of the bill dated 8/7/2008 with a brief explanation to the Correspondence Address listed on the bill as: PO Box 9002, Annapolis, MD 21401-9002. I requested they corrected their billing system and respond when this was resolved.

In September I again received the same bill. I then resent the exact correspondence I sent the previous month with a copy of the bill dated 9/7/2008 and the request to please promptly correct the billing system to the billing address listed as: PO Box 9688, Mission Hills, CA 91346-9688. In October I received the same bill so I began calling the customer service number 1-888-553-1555. On October 20 at 10:01AM I spoke with Christy who told me that I have no outstanding balance. According to their system, my account had a zero balance. After explaining that I continue to receive the same bill for three months I was given the FIOS Direct number at 1-888-438-3467 where I spoke with Terrence who again confirmed I had a zero balance.

He then gave me the number to the Billing department at 1-800-464-0820 where I was connected to Jeff who put me on hold and then transferred me to Connie. She transferred me to Financial Services because she stated they did not know why I was being sent a paper bill when I had no balance. I spoke with Lesha in the Financial Services department. After explaining the situation, she confirmed she did see a charge of $176.59 on my account and then asked, "How do you want to pay?" At this point I asked for a supervisor and was told she had none. I asked for whatever department handled these issues and was given none. I repeatedly asked for a phone number, mailing address or some mode of contact to get this resolved and was told there was none. All she could do was process my payment. I stated I would not pay for services I did not receive. I asked her to please note that on my account and to have someone contact me. The call finally terminated at 10:47AM.

On February 4, 2009 I received a notice from NCO Financial Systems, Inc. for a past due balance of $176.59 that lists Verizon as the creditor. As a direct result of Verizon's intentional failure to act, I was denied credit on February 2, 2009.

I require this negative mark be removed immediately from all 3 credit bureaus. A statement needs to be sent to TD Bank from Verizon and NCO that I do not have any outstanding balance and this was completely the error of Verizon and NCO. I also need to be reimbursed for the 4 hours I spent writing letters, making phone calls and filing this complaint. My hourly rate is $65, which makes the total $260. I cannot even estimate what this bogus negative mark on my credit has done to me in the long term.

Yesterday after using Versions program and having a new phone on my acct with 2-yr renewal of service, I have been throttled back to 400 Kb as a result of using the Verizon/Rhapsody program that allows downloading music to your computer with a subscription they offer being the $14.99 a month. As a result of what they sold me on the Rhapsody program, I went over the 5 GB limit. Seems to me there is a legal conflict here where a company can tell someone one thing then do another based on their own profiting of your service agreement offered by them? Limiting and falsely advertising the availability to serve especially to someone like myself who is disabled and relies heavily upon computer broadband for enhancing their limited life. Am I right or wrong?

When I called customer support and spoke with Lisa to fix these charges, she said I needed to bundle my service, I did not know this before. She said that the salesman should have explained that. I was at this time told my monthly bills would be $95.98 a month plus $9.99 for the first 3 months to cover installation. She said she could fix the charges and backdate the bill to make the corrections. Lisa then said that a new bill would be sent out with corrections. I went online and with Tech Support's help bundled my bill. I got the new bill and it is for the same amount of $196.44.

I called Billing today. They said I have to pay that full amount. The bill was never fixed and they would not offer to help today. The supervisor of the woman I spoke with today got on the phone and said Verizon does not backdate bills or make corrections. I would have to pay in full. Oh, but not to worry, It will be fixed from this day forward and my next bill will be the correct amount of $95.98. I have a hard time believing that. As soon as my bill is paid, I will be canceling my service.

As I write this, at 9:50 a.m. I've been on the the phone since 9:00 a.m. waiting for a supervisor. I had been told my box was on its way, drive to Long Beach and pick a box up which I was denied. I was told it will be here Feb. 5 and as I speak with them right now, I don't even have box ordered for me. Please look into the way they bill your first billing and review my recorded conversation to hear the lies they throw at me. AFTER 1hr. 13 min. they say a box is being shipped. The supervisor spoke to me with attitude to top it off. I would like to know if I can legally picket the store also. I'm not complaining for no reason. Several calls made to Verizon about the same thing with several different answers!

When I got the bill, it charged me for an even more costly package! I called to dispute and to cancel the whole thing because by that time, I had spent hours dealing with Verizon. Still, Verizon "customer service" personnel accused me of really signing up for the higher service. They said they had nothing in their notes about me signing up for the less costly promotion and one guy basically refused to cancel my service. He said first I needed to pay for the couple of weeks I had the service and pay the hefty termination fee! So they seemed to have baited and switched me, billed me incorrectly, and then demanded I pay them when all I wanted to do was stop wasting my valuable time fighting with them. Amazing gall.

Well after more hours tracking down someone responsible at Verizon and going to my County's cable administrator, an executive customer service rep call and said the earlier customer person was wrong and they could not legally charge me the termination fee. She said she would resolve the problem and confirm service cancellation. I returned all of the equipment and thought my nightmare had ended. Not so. I have continued to receive bills from Fios ranging from $157 to the $102 they say I now owe them for the couple of weeks the service was connected while I fought the charges. At this point, not only should they clear the account without prejudice, they should reimburse me for all of the numerous hours of valuable time and emotional frustration I have had to expend. And they continue to CALL me to hassle me for payment and not respond appropriately or in writing to my dispute. Getting involved with Verizon Fios has been a costly living nightmare. Where is protection for consumers? How can we get a regulatory agency to get Verizon to cease and desist, make us whole, and fine Verizon for their seemingly predatory and deceptive practices and reimburse us for our time, effort, and damages?

Provide me with written confirmation of the Fios promotional package I signed up for and then proceeded to bill me for a higher price. I have disputed the Verizon charges both in writing and verbally. After hours on the phone and writing, Verizon has finally credited some of the incorrect charges. Nevertheless, they have continued to send me incorrect bills. The latest I received Dec 1, 2008 being for $156.80. I have not heard anything further from Verizon since my call on Jan. 8, 2009 to Sandy in the Executive Advocacy office at tel: 800 483-8561 or 972- 399-5325. At that time, I again asked Verizon to send me written confirmation that the account has been cleared and no charges from me are due. I still demand this and plan to take all action necessary under the Fair Credit Billing Act to recoup any fees due if I need to pursue legal action and recoup the terrible cost I have already have had to incur on this matter.

I have spent hours and hours of my valuable time and a lot of emotional frustration dealing with customer relations personnel who have, in my opinion, provided misinformation and false accusations re what I signed up for. And Verizon's unwillingness to provide anything in writing re the plans people actually sign up for is unforgivable if not criminal. They need to be held to account to stop them from predatory practices that waste a lot of consumers time and money.

Now they won’t remove it because it’s in a suspension mode. This request was put in way before this got this way. Now they are still charging for features that was suppose to have been taken off. I’m tired of Verizon stealing tactics. I strongly feel someone needs to ask them about their billing tactics, and their contract. The phone # that goes with this acc # is **. Thank you.

Then I started getting the following message, "error loading c;proga~1mywebs~1bar4.binF3scrctr.dll?", which I am still getting today. I called and was able to get a manager named Aaron who told me I never should have been told to remove all those files. He said he would connect me to their expert care department but neglected to tell me that I would have to pay for it. I specifically told him that I knew that his department had screwed up and I wanted Verizon to fix this at their expense. I was not paying for anything. I was sent to expert care and was told I would have to pay for it. They sent me back to Tech support AGAIN.

Then I ask for their second level manager and got Darrin employee number ** to which he told me that yes his department was at fault and yes, I would have to pay to fix their mistake. He also told me there was no one else to talk to. If I wanted to cancel my service, he would send me over to that department. I have been with Verizon for about five years and this is how they treat people. Unbelievable. All told, I have talked to at least 11 technicians and my system is still not working properly. It has been a week and a half and I am never sure if I can get online from one minute to the next.

That Friday around 10pm I called (the tech came around 3pm) to complain of still having no service. I was then told they don't know what the problem is, they'd have to get in touch with their central office and get back to me. I was told a supervisor would call me the next morning, and the night supervisor (who I was speaking with) would call around 2pm to make sure I was up to date. Not a single person called me that Saturday! When I called Saturday night, I of course was told the same thing - they don't know what the problem is. To make it worse, I'd already been hung up on twice by their reps, and to make it up about the service I was told I'd be given a 7 day credit. When I said I wanted to confirm we were not being billed yet and that our billing cycle should start when we have service, not on the 21st, I was told there's no way!

Our billing cycle would start on the 21st and that's what the 7 day credit was for. So basically, they're giving me credit for the days they failed to give me service since normally they would have billed me for it. When on Monday 1.26.09 we still had no service we called them again. This time, we were told that Verizon was doing updates which has been affecting our line, and the problem would take 5-7 days. This now sounds like they knew about it and just took us in circles saying they don't know the problem. If they told us from the start that our line may have delays, I would have understood. It is now a full week since our line was activated and we were supposed to have internet. Yet we have no service, and still being told it may be another 24-48 hours before we possibly have service.

We did make a mistake and have always paid our bills on time. The problem is with the new billing it has wireless phone, computer, Fios TV on the same bill. I asked if they taped the time my wife calls in to order and they said they only do that on followup calls. When I asked Tamra for an honest answer - I asked if I was the only person that had this problem and she just said NO. I said that maybe that shows that some changes should be made. I would like to see them made. I'm only 54 years old. How many 65-70 year olds are also tricked into this when they sign up?

Finally, the sub that did the digging, Smart Communications, sent a team out to repair the busted line. They had no information for us on what was to be done just that they were there to repair the line. They did that with what I would call a temporary fix. Meanwhile my house is destroyed. The pressure was so much that the water was coming out from around the base of the toilets! So Verizon turned around and blamed the county for not locating the sewer line. The county says that the sewer line is private all the way to the main line which is across the street. I am under the impression that anything in the right of way is public and that the county would have had to locate the line. The damage was done somewhere either in the utility easement or the right of way. Anyway, the county says it's not their fault and Verizon has said 'too bad' to me. This is where my losing battle begins.

No one at Verizon customer service could help me swap out the set top box from standard to HD. Customer service said that they would ship one out, but somehow the order was never placed I tried to swap out the box at the Verizon store or with the technician that is coming tomorrow, but was told I couldn't because there are ten pending orders in their system. When I asked what orders they were talking about, they said that they could not call up the orders in the system. To make matters worse, the customer rep prior to the FIOS order told me that I would get the HD set top box for a year free of charge. I called again a few times, and they said there is no record of that agreement, but not to worry it's a promotion item so they would fix it. Long story short, I will not get the full discount, but maybe three months free. It's not really about the money, but the principle.

Another example of poor customer service was my purchase of their Internet Security Program. The customer rep on January 19th sold me on it, but never bothered to put it in. I called again and I got through to customer service after about six hours today. Two techs tried to put it in through a de-install install process, but it turned out that no one authorized me to have access to their Internet Security program. They said that they could see the authorization in their system, but apparently it was passed along to the customer system. What a colossal waste of time. I think DirecTV has their act together, and I would strongly encourage anyone considering Verizon FIOS to stay with DirecTV. I'm going to switch back soon. FIOS has a thirty day purchase guarantee, but I have a feeling that's going to be a battle too.

First of all, they can't even look me up for some reason. I give them my account # and my telephone #, they can't still look me up. I'm on the phone with them min 20mins - 45mins max. Some of their reps had hung up on me. They seriously think this is some kinda joke! I don't understand how they can operate a company like that? Secondly, I gave up communicating with them via phone so I decide to write them an email to billingservices@verizon.net. The email address they provided on their web. "We apologize, but you have reached an email box that does not respond to incoming emails. It is not monitored." This is the reply I've received.

This time, I've been charged $159. They shipped me another set of router for free of charge since the tech support told me it could be a solution to the problem I was having. Then two months later, I was charged. I really do not recommend Verizon to anyone and willing to cancel all of my services with them including my wireless service. I'm so sick of Verizon! I wish I could sue them for the time and money I had wasted, not to mention about my mental stresses I've gone through.

Please! Look into all the complaints against this company, and simple fines haven't worked. They have overcharged millions of dollars, so the $300,000.00 in fines over the last 6 years is a drop in the bucket to them. Criminal charges need to be brought on the individuals in charge of Verizon - fraud, racketeering, anything and everything in the book should be thrown at them. Again I am just 1 of many, many thousands of outraged consumers. I'm at my wit’s end. They try to wear you down to the point of just paying them. On several occasions, I was told my bill was corrected only to be billed incorrectly on the next bill. Again I call this an epidemic. It’s immoral, deceitful, and un-American to treat people like this. PLEASE HELP!

I was with limited work during the early winter months, so what I was doing was putting money down in advance, advance payments on the Verizon Wireless Internet. I found out that the many extra dollars that came to close to $200.00 literally that was paid by me - was put into the landlord's phone bill. Every time I paid additional money, I later found out, it disappeared as a credit and it was used elsewhere. I contacted Verizon numerous time that this was an error, and for Internet payments in advance only - the phone was different from the internet and charges. The phone was the landlord's and for the tenants at **. The Internet was paid solely by me and for use only by me. I paid separately and the Verizon man even told me, when I leave, I can continue on the same existing internet plan at a new address. My additional money paid should not have gone to the landlord's phone bill, or anywhere, but as a Credit into the Broadband Internet, which I pay for monthly. I dealt with Verizon via numerous e-mails, but I was never given credit for over charges. I have saved many documents, which show that I had attempted to contact Verizon about the matter.

When the year was up [June 2008] I felt I was not happy with the new monthly plan. Suddenly my $14.99 a month plan was billed as $21.00+ a month, yet I was not happy with that amount. I was seeing deals by Verizon for Internet plans, which were far cheaper. To date, I still pay the internet every month,and at the higher rate than initially agreed to, but I am still very disturbed by the hundreds of extra dollars I paid along the way, which I was not responsible for. The Verizon Customer Service was negligent and awful with clearing up the matter because the phone service was billed to a different address when I tried to call them. Pertaining to e-mails directly to Verizon and by mail, they ignored my photocopies of proof of over payments, letter, etc.

My on-line Verizon, however, was billed On-Line, paid separately, and the two bills were not paid by the same person! I am responsible for the Internet and I am not happy with so many additional payments made by me, which were removed as a credit and taken to use elsewhere. All money paid extra by me was very clearly stressed as for the Internet only, and advanced payments. The amount paid additional [I have numerous statements printed out, which shows Verizon received additional money and the money by me!] should have stayed in my Internet Account as a credit towards future payments. I had mailed to Verizon numerous photocopies with payments highlighted showing the overpayments made, but to no avail, no credit was received.

WE have a PROBLEM!! I have spoken with customer services reps numerous times, supervisors numerous time and have gotten NOTHING but the runaround!!!!! I am one VERY, VERY, VERY UPSET customer! I shut off an internet plan well within the dates of the free trial 30 days yet I was charged the $175.00 that was promised would not be charged. I went to the local store in Cheyenne to be told they would not take back the card without the box. So I sent the card with the box to Verizon after calling multiple times. I was told that the card was never received and I did not know where the tracking number was so I was told I would have to pay the $175.00! Well guess what??? I found my tracking number a few days ago (**) and you received this DECEMBER 22!!!! Once I found this I call yet again and was told yet again that this charge would be removed!!! STILL WAITING!!

During this process my phone lines have been interrupted due to this fee! I was downright lied to about Verizon never receiving the box and this is a complete and utter SCAM. I have filed a complaint with the Better Business Bureau before finding the tracking number and getting the runaround yet again!! If this is not taken care of immediately I will contact them yet again with my new complaint! I want my phones turned back on NOW with NO reconnect fee, to be compensated for not being able to use my phone, and I would like an apology for the incompetency I have experienced. This issue has gone on for far, far too long and should have been resolved almost a month ago! I have been a customer for 10 years and have never experienced just HORRIBLE customer service from any business!! I expect to hear from someone by tomorrow 1-20-09 regarding this issue!!

This Ms. ** yelled in my ear for over fifteen minutes and then had the audacity to hang up on me. She should be fired in my book. I got a bill .One month it was $165.00, next month $54.00 and now this month $659.00 and you want to know that woman had the audacity to say "Oh well Verizon screwed up and now you have to pay as a result of it." OH hell no, I don't. That is not my responsibility to check to see if they are billing me for FiOS TV. I am supposed to have one bill a month for all three services. Now the woman says regardless of what they advertise you still get three different bills..

How is that so? IT'S SUPPOSED TO BE ONE BILL according to the advertisement. I am so completely outraged I am beyond incensed. When I asked for a phone number..."WE don't have phone numbers." I asked for an address to corporate... "OH we don't have that either." Do not get service with this Company. It is by far the worst company in history as far as billing and correct amount being billed and accounting department is screwed up as well. I am so sick and tired of the BS that I want to scream. I have been dealing with this ** one right after the other... month after month after month.

On top of that, instead of them saying "well since it was our fault, we will grant you a one-time deal where it is taken care of"... so that your balance is 0. YOU THINK THEY WOULD DO THAT? Hell no, not on their dime. Get away from this company. Then I wouldn't ever work for them either. Apparently they cannot properly train their personnel on how to talk on a phone to a customer. I cancelled my Premiere movie package six months ago. They still didn't take it off. There were things I eliminated to get the balance down and still they found something else to charge...me, worthless no good pieces of crooked corrupt players, messing with honest consumers out there.

They should be sued for all the **. My major complaint is no customer service, no upper management to help resolve disputes. People don't answer their phones, won't call you back and then ignore you or otherwise hang up on you. I am tired of them. As soon as I get the money they are history. Thank you.

I was requesting a standalone DSL line. Left messages and nobody ever returned my call. I am not going to pay my bill, and should be reimbursed for my wait on hold using my cell phone. This very unprofessional and very rude. I had not service for close to 3 months, and had to use my cell phone which was more than triple the amount that I pay, I am do not want to pay my bill because I did not have service.

I am now in the process of looking into other companies to see what they can offer me and in a better, more caring and consumer friendly way. Verizon is horrible and you should be ashamed that this is what happens. Maybe the president should go online and read because I am apparently one of millions of dissatisfied customers. Know that I will scrutinize this month's bill with a fine tooth comb for any extra charges you may decide to sneak in and if after enduring this torture find one penny extra is charged, we will discontinue our services with your company. Shame on all of you from the President down to the people you generously refer to a support. I would be fired from my job if I was that incompetent.

I then called Verizon to let them know that the address was updated prior with an as known as address for my unit and my phone number was updated several time. At that time I was rescheduled for another installation date of Feb 3rd, almost two whole months to get an installation where I purchased two HDTVs for this exciting upgrade. At this time I very disappointed with Verizon's service with lack of proper communication updates, lack of execution and placing me back in the end of the cue with the installation. I as a consumer who's been waiting patiently over three weeks for an installation should not been waiting another three weeks like a new sales contact. Verizon Service order number - **.

Coincidentally I was on the phone with Verizon for a different reason in Sept 2008 and the salesperson asked if I wanted to sign up for FiOS. What it would have added for me was high-def TV and the price was right compared to what I was paying Verizon (see above) and Comcast (for cable), especially because I could get rid of Tivo. Verizon said it would be installed 11/14/2008 (6 weeks later). Come November Verizon said they didn't have permission to install FiOS TV yet in my town but they would have it in January. I said, "Well okay, it's only 6 more weeks." They said, "But we'd still like to come and put in the other gear now (November)." I said, "Why bother? I already have phone and Internet." They said it would be better for me (could just turn on TV signal come Jan.) and they'd give me free Internet for the month or two until TV ready.

So I said okay. Come January, and Verizon is now saying it won't have TV until May. In fact, they are saying they really can't tell when they'll have it. I said, "Well, that's too bad. I guess I'll have to go to Comcast as much as I don't want to (remember I'm one of the few people in world using DSL). Otherwise I'm wasting that high-def TV I bought in November because FiOS was coming." Guess what, Verizon says, "You owe $150 to cancel your one-year contract." What gall; I never signed a contract and the service I agreed to buy was never delivered.

My net bill after I cancelled the 3 services came up to more than $500. What a ripoff. I know a lot of people who went through the same pain. Actually I am with Cablevision. No problems there. People, do not let these thieves rip you off. Do not trust those door to door promotional offers or those flyers you get in the mail about Verizon Triple Play plans.

I told them that was unacceptable. They couldn't even tell me why they canceled my account but blamed it on Vonage and that the switchover process was not done correctly. My husband works from home and this is hurting us real bad. I call them and wait forever on hold and when I do get someone it's always that same spiel and then sometimes I get put on hold and then the phone hangs up. I've been having to call from my cell phone using MY minutes to deal with this since now I not only have no internet service but no phone service. I called them again today and this time I was irate and demanded to speak to a supervisor and threatened to file a complaint if my internet was not back on immediately.

I also note that I was charged on December 19th the usual payment of $26.00 for my DSL service. The gal kept trying to jerk me around again and I demanded to speak to someone else. She put me on hold for 15 minutes and then the phone went dead. Is this how Verizon treats its customers? Is this the way of the United States now? I am thoroughly disgusted with how we are made hostages to these big obscene corporations. This has to stop and I need help with this as this is hurting my husband's job.