Verizon Fios Reviews

I specifically asked the saleslady that came to my front door if I could get WIFI everywhere because that's the only reason I stayed with Optimum for all of these years. My only problem was that I was limited to 5 devices and I have a big family. Everyone has at least a phone. I told her that I've never seen Verizon Wi-Fi before. She told me that and I quote "WIFI is visible to customers only and that once I get services, all my family will get free WIFI." THAT WAS A TOTAL LIE! I have to sit in front of the equipment in my living room to get WIFI.

I've been a Verizon customer for all of 4 hours and absolutely hate it!!! I was suppose to have my FiOS install on Saturday between the hours of 1-4, then it changed to 1-5. Then after 4 on Saturday, I received a call from Verizon stating that the tech was running behind and that I will have to reschedule. I was furious! I waited all day as a potential customer and this was the treatment I was receiving already.

When I first purchased Verizon as a new customer, I qualified for the bundled price of $89.99 for TV, Internet & Phone. I never received that price. Without extra pay channels, I began paying $120.00 a month. When I complained, they gave me the run-around. After the first year, my bill had reached $180 a month. Not only that, but I kept getting pop-up boxes with "Channel is not in your package," although it was. I called & called & called. Hours & hours on the phone. After speaking to various Supervisors, I finally told them I would write to the main office. That finally got their attention. We settled on $120.00 a month with a few free pay channels thrown in for 3 months to appease me. Is this the way to run a business?

We changed to Verizon at our home for triple service. After a couple of months of struggling with the TV channels, we decided it's not for us and decide to go back to our old carrier. Our old carrier accepted to pay the early termination fee for us, so we called Verizon and they said they will pick up all their equipments. So I gathered all their equipment (boxes, wires, remote controls, etc.) and on the promised day their serviceman came to my house and picked them up. I asked him for a receipt, and he said, "DON'T WORRY, YOU DON'T NEED ONE."

I was upgraded to Quantum and things have gotten decidedly worse since then. Have had a faulty box replaced. A technician came out and installed a new one, but it seems that there is a sound issue every other week. Calls to customer service - The night staff appear to be operating from overseas usually result in the suggestions to unplug, disconnect, reconnect, reboot, etc., but nothing is happening. Someone was supposed to call at a specific time. No phone call. So disappointed that Verizon appears to be going down the route of other expanding companies. Clearly there is a problem with their new technology, and it is frustrating to be expected to pay for something that isn't working correctly. I used to be Verizon's greatest fan, but no more.

My home phone had no dial tone for a week in June 2014. After numerous tests over the phone, they couldn't find a problem and sent a tech to the house. The tech opened the Verizon box outside and said it was fine. Another person said they came inside the house and that's not possible because no one opened the door for a tech. I called them back and the phone rep apologized and sent another tech and told me there might be a charge for inside work and the tech would explain it to me before any work started. The time frame was about 4 hrs. in the AM. I had to wait each time I had an appointment. The tech showed up again, said the box outside was fine. Actually came into the house this time and said the jack was bad. He proceeded to go outside and I asked if there would be a charge. He replied no and continued his work. Less than 10 minutes he was done and left.

Have had two major outages (complete loss of services) in the first three months of usage. There is no sense of urgency on Verizon's part to provide service calls. The first outage required a tech who showed up four days after reporting the outage. He claimed it was a bad HDMI port on the brand new TV. He reconfigured the TV to use the RCA cables, swapped out the set top box and then fiddled with the Verizon input box. After he left, I reconnected the HDMI cable to the "bad" port and it worked fine. He obviously lied about the problem being a bad port on my TV.

I switch from Comcast to Verizon Fios and I hate it. Having had my telephone and internet through Verizon since I was a teen. I have come to dislike Verizon. The bill for three months is outrageous and I pulled up the contract I signed for Fios and what I am being charged is way more than I agreed. I tried to speak with someone at Verizon but they just talk a lot of game and don't listen to the customer. I am going back to Comcast bc the service I receive now is the worst ever!!! Plus it's a scam. They charge you higher so you won't be able to get the credit card that was offered when as signing up bc of your high bill.

Had Verizon Fios going on 4 months - was supposed to receive a tablet or a gift card and have not received neither. Verizon does not hold up their end of the contract. Call several times about both. Was reassured that I would receive and they are telling me I can't get either because some mythical discounts that I am receiving for the triple play service. Then they want to charge me to cancel my service for not receiving what was in the deal. And this is not the first problem I had and have with them.

First off I'm a long time Verizon customer, First Mobile, and now Fios and am very unhappy and ready to switch companies besides the many problems I'm now having with the cellular services. I have been unsatisfied with my Fios service. It freezes constantly, including skipping. The equipment signals are slow and don't work well, I have to push, bitten multiple times before a response. And they charge you for channel you do not have and have not ordered.

Fios installation is terrible. Installation in a pre-wire apartment took a ridiculously long time. My contractors wire the apartment prior to the arrival of the Fios tech. The tech, Patrick, was very friendly at first when he arrived. He wired the apartment for individual use either the router (which I had to rent from Fios) or the set top television box. The set top box is approximately 75 feet from the location of my computer. There was almost no signal. It did not occur to him that I wanted to watch tv and use the computer in the same room. The feed should have been split.

I just lost 3 hours of my life: Wireless signal strength is weak @ my place and my laptops and other electronic devices (ipad/iphone 6 plus) do not catch up signal when I am not on the same floor as the router. Mind you I live in a standard town home in VA. I am uploading all that lead me to lose 3 hours of my life for nothing!!! I am moving off Verizon just because of their pathetic customer service.

My elderly (over 80) mother spent over an hour with a Verizon sales rep, they went back and forth, and he keep telling her what a great deal he was getting her. She called because her bill had reached $165/month and she needed to get it down. After changes and promises of improved internet speed and new DVR box and other things the sales agent (Thomas) said he would throw in, he guaranteed her that her final bill, with all taxes and other extra fees, would be $144.21. He even sent this via email. She then received an email confirmation of her order which said her new bill would be $169/month. She called Thomas back but could never reach him. She called and called for five days, she even reached another person who said they were a supervisor and promised to have Thomas return her call on Friday at 11am. Well 11am on Friday came and went without a call.

I've had countless of problems with Verizon, who seems to not care about their customers at all. I've called them multiple times about how terrible their services are, and how it's not fair to pay hundreds of dollars per month for services that are constantly going out. I had their TV services, and I'd always lose service! Their internet is SLOW, although I have one of the highest speeds available! Not just that, but their technicians are USELESS! When they first came to install services at my new home, the tech was obviously in a bad mood and kept slamming my front door. He got frustrated and said he'd just leave the cable boxes, and that we could install them ourselves. I can't say that I upset him because I let him do his job, without even supervising him, as I was busy putting things away since we had just moved into our home.

None of us believe that we'll be just blatantly lied to by a company till it happens. It is infuriating. Be sure to always ask for the agent I.D. & the name before you do anything. You can get hung up on at any time so do this ASAP. I switched to Verizon from Comcast because of their horrible customer service. So renewed bundle agreement yr ago w/ Jerry. Wasn't wised up so no id # for him. Told the bundle amount AFTER fees & made sure this several times only to get a bill 10.00 higher for the next few mos. I let it go & that was a mistake but even if I'd got on it right away they are so dishonest who knows. Brings me to point 2. ALWAYS RECORD any interaction in a way you can easily access for future ref. w/ them or whomever you end up reporting them to. Again didn't know 2 then so I've never been able to get my $ back. They retroactively owe me that $10 per mo.

The bad news was there's no FiOS on my street. The worst news was I had to use DSL. Well, it was slow, but functioning for about 6 mos. I called several times to request an upgrade but was told I had the best available. About a week ago, my service slowed down so much I couldn't even process transactions or stream video. So I called today and guess what - there's an upgrade I can now pay for. So apparently Verizon slowed my speed to .75 so that I'd naturally want the upgrade. I have been on hold 1/2 hour and I remain, angry and unhappy.

I have been receiving strange bills from FIOS for several months saying that my bill is unpaid and my TV will be disconnected because of it. My bill is paid every month through a one bill account for all my Verizon services including FIOS. We call every month regarding this and never receive an answer but are always told that it has been corrected to find the next month the same notice appears through email, on my TV, and through the mail. I do NOT owe any money to them. My bill is paid every month.

BEWARE, everybody! I have had the worst time with Verizon FIOS customer service! Last May 2015, we had a splitter go out so we had no TV for a couple of days. When they came to repair it, they did some damage. It was unintentional and I do not blame either technician. They broke my drop downstairs from the attic and broke a pipe for the air conditioner while up there so I had water leaking through my ceiling and dripping onto the first floor. It was dripping before they left. I contacted Verizon the next day reporting the damage and requesting repair. In the meantime, of course, I got an air conditioning man out here to fix that pipe since my husband had a broken leg. Since May and to date, I have made numerous calls, been put on hold for long periods of time, transferred all over the country and requested to speak with a supervisor. Not once have I managed to get to speak with a supervisor.

I can't really complain about the service itself. As a DSL customer at my old home and a Verizon FiOS customer at my new home, I found the internet service much more reliable than the service from Time Warner cable. I also won't say anything bad about the customer service rep to whom I spoke - she remained professional, despite the obviously ridiculous boundaries imposed on her by the company.

After months of disappointments with Verizon Fios I emailed the crowd of the company. Now I am unsure if he will ever respond but it's least a try:

Our service bundle has been intermittent for the last 4 days. Unable to speak to anyone!!! Calling and calling!

I've been a satellite TV user since 1990 and converted to Fios last year. The Fios TV box (either master or slave) are not dependable. I have four and periodically one will lock up (either no sound, inability to select channels, etc) and the only solution is to re-boot (unplug) the box. Unfortunately this can also remove customer setting(s), eg. loss of favorite setting, etc. Of course this is better than Verizon's update that stopped any service for 24 hours. Seems like Verizon doesn't have much of a back out policy.

Fios did not give me access to the services that are stated in my package deal.

Let sleeping dogs lie, it is said. I get an email from Verizon Fios thanking me for my recent upgrade to a whopping $173.04 package from my contracted $136.99, which I did not make. When I called to find out, I was told the upgrade was made from a remote control in my home! Imagine that! Prior to this, I had Verizon Prime Service, no complaints there and was in the middle of my two-year contract. Now I am told I can no longer get my prime service service back because it is a "grandfather" no longer available. (A) How come I was still having service if this package is no longer available? (B) Why make it easier to upgrade from a remote? Granted I would have had parental control considering I have infants at home.

Verizon had the worst Internet you can possibly get... where I live Fios is unavailable and we are stuck with the next fastest thing. The Internet literally cuts off for 10-15 seconds about every 15 minutes. When playing an online game of NBA 2k sometimes I can't even get through the first quarter. After complaining to them for over a year they finally sent me their "most up to date" modem which made things worse. I am now breaking up my bundle with them and DirecTV and am getting TWC internet. Verizon Internet is overpriced and just as bad as their customer service... do not get Verizon Internet and if you do have it get out ASAP. It is a RIP OFF!!

While logged into my Verizon account I was advertised a rate of $49.99 for Fios 100/100 internet with a 2-year contract. I am currently not under any contract with Verizon. When I attempt to purchase the $49.99 100/100 offer, I was rerouted to a page that only offers bundle packages (phone, tv and internet together) - I don't want/have phone/tv. When I call customer service they tell me the $49.99 advertised rate is not available to me because I am an existing customer and it is due to a glitch that the offer is being shown to me... and that they can only offer me that same package for $20 more a month plus $10/month for a additional router rental. I explained that I expect to pay the rate that is advertised to me (there is no fine print stating that it is only available to new customers. I spoke with a supervisor and they said there is nothing they can do - they cannot give me the rate they advertised. That is fraud - false advertising.

I can write a book about this at this point but I'll try to be brief. Basically, I like the Triple Play product that I have and it is mostly reliable. The problem is Verizon FIOS customer service is HORRIBLE and the process of signing up for the product is TERRIBLE. At this point, I have spoken with multiple supervisors and they refuse to give me a way to get in touch with anyone higher up, so I would like to just post my issue on multiple forums in the hopes that someone higher up will take a notice at the problems and see what's going on in the customer service department. Here are some of my complaints.

We recently switched to Verizon Wireless because of some positive feedback we received from neighbors, friends and family. It has been two months and we have been pleased with the wireless service thus far. We therefore decided to try Verizon's internet service also. And believe me when I say we have never been so disappointed by any before.

I was told that I would be getting internet services for x amount but they started charging me more after the first month! I checked my credit card in two months and figured that they did so but when I called them they said it was a miscommunication and they can't do anything about it!!! I will be switching from Verizon as I can't trust them anymore and I find the reps unreliable and rude.

Hands-down the worse customer service imaginable. I have FiOS internet. Was trying to move it to a different location. The reps can't figure it out. Made 8 phone calls, spent almost 3 hours on the phone, and Verizon still can't get it figured out. Now I just want it cancelled, but the rep says can't do that, transferred me to another rep that also can't do that. So now I am waiting for a cancellation team to call me back. So frustrated...

We had Verizon Fios and we're not that happy with it, but it was the only option where we lived, so we dealt with it. This is still after many phone calls because of lagging internet and frequent buffering when only having one item on the wifi. We moved to another area and we're cancelling Verizon Fios, but were talked into it by the customer service person. We would get a new router, and a 300.00 gift card once we transferred service. We did just that. We sent in the router that wasn't working, got a new one before we moved, and sent in 2 of the boxes that we were not transferring. The installation tech did not give us a new router, and he did not set up additional boxes. He set up the router that we had received from our last complaint.

Every time I have contacted Verizon for support, the wait time has been up to and included one hour. Support, while friendly, would put me on hold for long periods of and would transfer me to incorrect locations. The support staff, many times, had difficult command of English and were bewildered that I wanted to move router. The support maze is particularly onerous so as to intimidate service calls. Maybe Verizon got too big for caring about quality service. Calling Time Warner.

I am with Fios since 08. Last two and half year for any small changes that I called them, I got lied, insulted, manipulated, wasted so much time on the phone with them, never got what I asked, TV channels change and the ones I want disappear. Charges are never the same as I was promised on the phone conversation with the customer service. They are horrible. I tried to change, in my area I have Time Warner - they are worse than Fios.

I have been a customer for close to 9 years. When I signed up they offered automatic payments for $42.00. They also do not send you a bill in the mail or email you a copy of the Monthly charges just like my gym membership. I called in 2 weeks ago for password support & found out they raised my price to $49.00 and now I was behind $72.00. I never received any notice by email or mail of this increase. When I spoke to Customer Service they were no help. This is the 1st time that I have had someone raise a price on me without informing me of the increase. With all of the other option for internet providers I am sorry I have been a customer with them for so long.

Upgraded to FiOS quantum - BIG mistake. We started having problems day one! DVR hesitated, didn't change channels, etc. Set top box was freezing up as well. They told me that the DVR runs the set top boxes. Getting a new DVR should fix the problem. Get a new DVR and it works but set top boxes (both now) are not working. Freezing up still. Call back and they tell me to do everything, I already did to reset everything. NOTHING worked. They said the set top boxes are losing the connection from the DVR. They need to send a technician it might be my wiring. if the set top boxes are losing connection from the DVR how is that a wiring issue?

A severe windstorm brought down part of a neighbor's tree, which knocked down and broke a Verizon pole into our backyard, w/ multiple cable lines & support wires for the pole also. On June 29 or 30, a Verizon person came to visually look at it. I have called numerous times since then to get "repair ticket" numbers; each time I go online to check on them, these "repair tickets" have been closed out with nothing having been done.

I am a retired Verizon employee. I am appalled as to what this company Hasbro become. In the 90s Verizon was a well respected company with hardworking people who were taught through training to provide good customer service. You were constantly in training and you had a supervisor that made sure what you said to the customer was correct and true. The customer service at Verizon is the worst and I am ashamed of them.

Every time I call Verizon Fios, I end up being transferred to multiple (i.e. no less than 4) representatives to assist me with a single issue. This is because the company is so large, and the service so fragmented, that no one single person can provide all the information needed for a seemingly straightforward problem. For example, I am incredulous that the "billing department" does not have access to my final balance. Because it is a closed account, this is handled by another separate office. So I must get transferred yet again, except this time, the financial office is closed! The left hand doesn't know what the right hand is doing. I have attempted to close my account and return my equipment, however the box has never arrived despite 3 phone calls. This company is a monopoly and littered with corporate incompetencies.

Since I ordered the Triple Play package that includes 50/50 FiOS internet, tv + on demand, and phone services from Verizon, it has been a real pain for me and my family to deal with. The cable box and modem was delivered late. Since I received and installed the cable box and modem on July 1st, 2015, I hadn't had service since activation until about two hours ago @ around 10pm. After 3 different technician coming to the house and working on the box, they all came to a conclusion that it was on the Verizon end that isn't sending the right connection to our network. We've been calling Verizon tech support just about every other day about our issues with the internet and tv not working. They sent out technicians about our box and found out it wasn't our box or modem that wasn't working and that it was on Verizon's end sending the wrong data connection to our residence.

I have Fios TV from 8 yrs. I renewed the contract in December 2014. The TV box Verizon Fios supplies was changed last year in 2014. Now it is not even 1 year and the box stopped working again. I call the technical support And tell me they have to send me another box. I request them if they can ship me for next day deliver. All promises. Sure it will be delivered. It is 7.00 in the evening, and think how come it is not delivered, so I start to track and what I see..... It will not be delivered till Monday (after 3 days). Our weekend is ruined. I have some guests coming with kids, And nothing. They have a name but service sucks. Horrible. I will never recommend anyone to take up Verizon service. NEVER!

I contracted with Verizon for a two year contract at an agreed price which I went over at least 20 times with the representative. I was overly careful to confirm the agreement because as a senior citizen I do not really go online or check my bills since they are on autopay. Sure enough, when the bill came through 2 months later I see the price creeping up. Called and found out the "representative made an error" and they had notified me in a bill. Would not stand behind the original price. Notified public service commission, they gave me another "offer" then a month later changed that. Reading online this seems to be their policy... They quote one price then change it (of course always more) when they think you aren't looking. How do they keep getting away with this?

I switched over from Comcast Cable to Verizon FIOS in May 2015. It is now July 15, 2015 and I had to call them at least 17 times since the installation. I called Verizon for service outages, billing issues, unauthorized changes in services, phantom movie rentals and upgrade in internet services that I never even discussed with them this morning. I asked for the recording to the conversation and they simply said I will have that changed back. Worst SWITCH EVER!

I recently purchased my phone through Verizon in February 2015. I've had nothing but problems from day one. I was with AT&T which I loved and had no problems with. I wanted to try Verizon out. I thought my monthly bill maybe lower and it tripled. Every month it's something with my bill. Verizon put me on a new plan called the Edge plan but what they fail to tell me they charge you a huge fee for switching your plan. Now my plan is much higher than ever. Very unsatisfied customer. Would not recommend Verizon to anyone I know.

I got information from one customer service department, then a totally different story the next day. Then had to listen to the business department argue with each other on a 3 way!!! I will cancel my account ASAP!!

I retained my Verizon Fios service when I moved to MD from PA going on 5 years ago. I had a good experience with Verizon in PA. About 2 years ago my experience began to go sour. The first thing that began to happen was my modem acted up. After several 2 hour phone calls they sent me a new modem that was also flawed. It took a month to get my service to my TV and computer back. When they sent someone out to look at my setup he showed up a day early and left me a card saying everything was fixed before even looking at my set up. I was furious. Trying to get someone else to come out was a nightmare.

I only needed internet but not TV and called FIOS customer service (lying robots or LY) to ask to do just that. They said not possible, so I switched to the local cable company and called the LR back to cancel FIOS. The phone call does not do anything with regard to cancelling, you officially cancel ONLY when you surrender the equipment. The LR do not tell you that. Also, I was due a refund of $73.01, which took several calls to the FIOS LR and 71 days to get a snail-mail check.

I've been on the phone on hold for 25 minutes waiting to talk to someone about reception that is pixelated. I followed their online advice and it does not fix the problem. This has been going on for 6 months. I can never get through to them. My contract has expired and they won't even discuss renewal with me directly. They will only talk via chat. I'm so frustrated and I pay them $300 per month! Help!

I ordered to have a new box put into a room which will require a cable. I have put aside half my day for this but the tech is still not here and I have an apt at 6:45 pm I HAVE to make, otherwise I will have consequences. I pay an absurd amount for my service, and for this "appointment" my next bill will be over 300 dollars due to an outrageous 99.99 dollar installation fee... yes just a fee to send the tech out!!! It is a completely outrageous amount these companies are ripping off customers and can't even give the service they promise, or keep an actual appt... this is completely out of control. Someone needs to put a max amount on these fee like 35 dollars is reasonable. And if you waste someone's time waive the fee!! I am so dissatisfied with this process and the money. I am basically paying for an awful experience. I need the fee waived.

It was a bad splitter that needed to be replaced, so yeah, the first techs left me without a strong enough signal, -14 db when it was reading +14 at the source. Now, the guide is not showing up, so the new tech is on the phone trying to get the box synced up with their system, so that I can have a guide. I'm glad he did that.

I met a young man in Walmart selling Verizon services. After much discussion and an agreement on the price I signed up for the service for installation 6 weeks later on June 26, 2015. He told me I would not be billed until the middle of August and because of that I would need to pay an additional 19.99 for the prorated time from the end of June to mid August. I just received a bill today, July 7, 2015, for the total of 69.99. I called Verizon and they stated that their billing does not work that way, they always bill in advance and the 19.99 was a 3 part activation fee. I WAS COMPLETELY LIED TO BY THE SALESMAN. Be wary of salesman that are not directly in store or thru Verizon directly.

DO NOT TRUST VERIZON FIOS!!! They are not trustworthy and misleading in their ads to get new customers. In February 24th, 2015 I was ready to order my service after carefully reviewing the bundle options for new costumers. I chose the triple play bundle, advertised for $114 + equipment + fees and the bundle also stated a $400 gift card, which I would receive after 60 days of service and no late payments. So I ordered the service. Now, July 7th, when I called Verizon to find out about my gift card, I was told that I wasn't eligible for it because I was given the discount on my bill instead (THE PRICE THAT I SIGNED UP ON THEIR WEBSITE IS THE PRICE I'VE BEEN PAYING SINCE FEBRUARY, NEVER LATE).

I signed up for the bundle with a 2 year contract & I already regret it 2 months later. I was quoted a specified monthly bill (they even gave me the specific dollar amount & change), but of course they didn't keep their word. The 1st month bill was the right amount I was expecting, but the 2nd one was nowhere near what I was quoted. When I called to question the bill, I was basically told that I should have known what the bill would come out to because they sent me an email. That email came after the conversation where they specified what the amount is supposed to be month after month. So they'll tell you one amount on the phone, send you an email & it's worded so that you can't argue with the bill when they charge you another amount. I'm stuck with this bill because if I don't pay it, they'll ruin my credit. If I want to break the contract, I have to pay for it too. Don't make the mistake that I made. Go with another company. Not worth it!

Their customer service is the worst.. Long Story but no one there can help nor answer my question about my bill. I have called at least 10 times to be hung up on and still not taking care of. I will never recommend Verizon to anyone else. VERY disappointed.

When I call the customer service line, it takes an hour to report the problem. Then It takes 3 days to get a repair person to come to the house. They don't come when they say they are going to come. They said they would arrive between 8 and 9 am. By 3 pm no one arrives so I sit on the customer service line and nobody answers. So I start texting. The man arrives at 4 pm and does something in 15 minutes outside the house at the fiber optic terminal to get it working. Hurray. The next morning it is not working again. So we start the process again. An hour on the phone. 3 days to get a service man.

Next week my two-year contract with Verizon ends. My relief is boundless! Two years of painfully slow internet service. Let me emphasize: Internet Service that is slow despite recent installation of their new underground FIOS cables. Not a little slow. Verizon delivered the utmost in agonizing, pull-your-hair-out, wait-for-it, wait-for-it, internet service. You can start a search then go start a load of laundry, slow.

My Verizon Fios TV cable service poorly works although I pay $140 every month. Their customer service is awful too!!! After a numerous calls (each with at least 30-45 min hold time), Verizon sends a technician to my house. He does a few tests using his device and takes away without my permission my 8 cable splitter. Anyway the service was not restored. Yet, although the visit supposed to be free of charge, Verizon charges me about $130. I tried to discuss the charge with Verizon calling 1-877-917-5487 but it was 3 hour waste of my time. Their only explanation was that I have had one week warranty within which I had to report the problem. I tried to explain the operator (ID:**) that the very next day I informed the technician (when he called me on my cell phone) that the problem was not fixed. The technician promised to consult with his supervisor and get back to me - but so far 20 days passed and he did not call.

My set-top box has had several faults in the last two months. First it was selectively denying access to channels, and I had to reboot it every time to get access to what I was already paying for. Verizon refused to replace the box unless I paid a fee for a visit. Then, the picture started going pink or pixelated. Again, a reboot would fix it. Then, it started missing scheduled recordings. Didn't matter whether it was a "manual" or "series" recording, it just wouldn't do it. The schedule would show that it was supposed to record but the box would fail to record.

I was a VERY GOOD Verizon FIOS customer. Ordered a fairly comprehensive package, and paid for it, regularly and without fail. When my life circumstances changed and I had to move to a different state, of course I tried to simply move my services. But Verizon FIOS was AVAILABLE where I moved. They SAID they understood. They SAID there would be no fees incurred, since in good faith I had TRIED to re-instate FIOS in my new home. I returned their equipment in perfect working condition, promptly upon my departure.

Looking at last month & this month bills I noticed that Verizon have raised my TV box monthly rent from $7.99 to $8.99 without any notice. I considered it unfair, so June 30th at 9.30 pm I called and spoke to ** in customer service. I was told that my contract with Verizon does not include TV box, which rent can be raised any time without notice. I was not able to find this in my contract. Even so I think is not right to raise rent and send a bill without first letting your customer know. I may choose not to keep the box for the new price!!!? Please help. Thank You in advance.

June 27: I have been watching Washington Channel 7 reporting on the progress of a likely tornado in Southern Maryland and flash flood warnings for a half hour. National Weather Service reports are streaming across the bottom of the screen. I have checked Fios Channel 119 - the replacement for the Weather Channel multiple times and have found NO local weather at all. The reports are on California, New York, etc. There is not even an indication on the screen of the National Weather Service tornado and flash flood warnings!

Trying to pay my bill online and forgot my username and password. It took me 2 hours to still not have anyone help me with my issue. I got put on hold several times to just be disconnected without speaking to anyone. I used live chat and the advice was given to click the link forgot username or password...really??? I needed to wait 7 minutes and 36 seconds to be told that and would not help me because he said he can only verify my account by using a security question that the tech put into place when installing the service... This is ridiculous.

When I found out that my internet service was increased 20% without any notice I call about 3 times to customer service to find out the reason. I have direct payment and have to keep money in account enough to pay payment. Unfortunately nobody can explain reason. When I try to talk with supervisors, had same result. They told no true and been very rude. I in Verizon about 20 years, but now I have to leave. Please sent me notification of increasing of payment and reason. Thanks.

I have been having ongoing problems with my internet and DVR over the past 6 months. Verizon is more than aware of this issue. I have called repeatedly and they cannot seem to fix it. Today, I received a letter telling me that they are aware of the ongoing issues with my DVR and that I should upgrade to Quantum and I will no longer have these issues. What they fail to mention is that I will NOW BE PAYING for the repair and correction of my services. How is that for valuing my business??? I am terminating my service today because I feel very disrespected with this communication.

Absolutely the worst customer service I have ever experienced. I lost my internet, and being an IT guy, knew what had to be done on my end. I only wanted to speak to someone to verify that the outage was on their end and how long it would take for connectivity to be restored. After bypassing the endless menus to try to reach a live person, I was put in a queue on hold. 30 minutes and still no answer while the recording thanked me for my patience and informed me of my online support options, which of course I couldn't use since I had no Internet. I hung up and called from a different phone to the number listed for new service.

I phoned Verizon to ask about FIOS availability at my address and was told Yes. I went online to order it and the Chat agent told me No. I went to the website to do the auto-search for availability and was told Yes. At this point I'd spent nearly an hour trying to get a straight answer so I called one more time and did not want to give Verizon all of my bio-data and information on my current provider and usage habits just to get an answer on whether or not the service is available. When I asked the agent to simply check using my address he responded "If you won't cooperate, I can't help you." That took me by surprise. I replied "Oh, I guess you all don't want my business." He replied "No, we don't." Wow. I am no longer interested in FIOS.

Called Verizon yesterday morning to have service turned off on July 16th for our move to FL. A half hour later we had no phone, no internet and no TV. I called them and told them what happened and was transferred to customer service. The woman I spoke to there kept trying to assist but didn't know what to do and she finally put me on "hold" and disconnected me. That call took almost an hour. Called back and was transferred to Customer Service again but it was really billing this time. There was nothing wrong with our bill or our payments. They could not turn it back on or get me a supervisor.

I moved out of service area in March 2015 from Northern Virginia to Saint Louis, MO. I have a balance owed in my account of $96.15 and have not been able to get this refunded to me nor have I been able to provide Verizon a forwarding address. The online system does not take updates to billing information, instead you get a notice to call 1-800-VERIZON. I call 1-800-VERIZON and am unable to get any customer service representative to update my address or issue me a refund to old address and let USPS forward it naturally. If I owed Verizon money, you know they would cut off service if they didn't get it. They owe me money for nearly 90 days and it looks like they just want to keep it.

Verizon sent an FIOS update last night (9:30 PM) that took down FIOS service in the Washington DC area. Service will not be restore until, at least, 10:30 AM. That will be a 13 hour outage of TV service for DC. The outage seems to be the DC area. Apparently Verizon finds it easier to test changes with the community rather than internally. I managed to get a temporary fix this morning but Verizon sent another update that nullified that and will not provide it again.

When I called Verizon to renew my credit card info for the current Verizon DSL I was using, I was baited to sign up for Fios Double play with 25 mbps for 2 year contract of $79.99. Thinking this was a deal including faster internet speed, I signed up. Had the service installed and few days later noticed we lost several channels. I called IT service and they quickly restored the missing channels.

Basically we have had fewer problems with Verizon than DIRECTV or Cox so I was happy with them until I changed my router. The FIOS Quantum Gateway Router is a joke. I use to have internet throughout my house but now it is limited to about 50 feet (on a good day). I keep calling Verizon and they are very nice to give me lip service but nothing has been done about the router. I wanted to change it out and they wanted to charge me for it (again). Why can't I get a new router to replace one that apparently does not work properly?

Father's Day I rented American Sniper. I had family and friends and we were all looking forward to the movie and ordered Chinese food. I started the movie and after about 15 minutes the food arrived. I stopped the show and we all filled our plates and returned to watch and enjoy. The movie was scrambled with no sound. I tried to fix it and called Verizon with no success. I called them the following day and they credited my account for the movie but I felt they owed me for ruining my holiday and disappointing my company. No way!

Having switched from the other cable service, I must admit the marketing made me feel like I was needed to experience Verizon. [mistake number 1] With a standing appoint for installation for Saturday, I cleared my schedule. [mistake number 2] The technician missed that appointment and rescheduled for Tuesday following, I cleared my schedule for that date. The tech. was late and did an "incomplete installation" that required a follow up visit two days later. The most contentious issue that I have with Verizon, is not the FACT THAT THEY ADVERTISE AN AMAZING SOUNDING PRODUCT AND GIVE A LOW PRICE TO INDUCE YOU, AND THEN SPRING THE TRAP AFTER YOU HAVE SIGNED ON THE DOTTED LINE. No, that's not the worst for me.

We have FIOS triple play for phone, TV and Internet service. Our service stopped working completely on Friday afternoon. After going through the online set of steps, Verizon determined that I needed to speak to a person. This person went through several more steps and also had me go through several of steps, including unplugging the power supply for the Verizon service in the basement, removing the battery, etc.

For three months we have had trouble with the internet the phone and the tv service dropping. Well actually it has been a lot longer than three months but three months ago I began working out of my home for a IT Company. It is vital that my phone and internet service works all the time. So vital that for three months I have offered to pay more to get a boost in the service or an enhancement. I have been told repeatedly I do not need a boost. Verizon has stated "we should be able to fix this problem," I have lost sales calls, had demo end in the middle of the meeting and lost easily 10 days of actual work due to not being able to get on the internet make a call or having to reschedule appointments to wait for a service provider from 8am - 7pm who never shows...Not Once, Not Twice but three time this week and this is not the first time this has happened.

I was a Verizon FIOS customer for 2yrs and was paying the introductory rate. My contract was due to expire in May 2015. I did not receive any emails or phone calls regarding my contract renewal so when I saw my new bill in June which was about $40 more than I was paying, I called up Verizon. They claim that I called them and accepted a new 2yr contract. I asked to talk to a supervisor. So they kept me on hold for 45mins. Since, I had to leave, they took my phone number and said someone will call me back on Friday around 11am.

My friend and I both switched to Verizon FiOS the last week of August 2014. We both got the same exact deal which seemed to be too good to be true. We live about 9 blocks away from each other. Keep all of this in mind for later on in the review. Verizon was trying really hard to get us to switch from Optimum who just raised their prices. I got a base package deal of $59.99 for tv, 50/50 internet, and phone. Then once you add in three boxes, the dvr, taxes, fees, etc. it bumps up to $125. It ended up being a couple dollars more than my original optimum deal but a few dollars less than what they were bumping me up to so I took the deal especially with such a great Internet speed. Well that's the end of the good.

Overall, signing up for FIOS was OK and the representatives friendly. The issue I have is that I was offered a complimentary FREE Verizon Ellipsis tablet that wasn't actually free when I received the certificate. The certificate required that I activate the tablet with a two-year Verizon wireless line of service. However, cellular wireless service had nothing to do with the FIOS landline/internet/TV service that I was actually purchasing. I thought there were tablets that worked on Wifi only so I didn't question the salesman further at that time.

Short and sweet version at bottom. My girlfriend and I recently moved into a new apartment together that happened to be in the Verizon FiOS area. "Oh boy!" I thought at the idea of getting high-speed internet. At the time of this review there is/was a bundle plan for phone, tv and 25/25 Mbps internet for 74.99/month PLUS a $300 visa gift card. Now I do not consider myself to be a fool so I read the fine print on this plan to see what the catch was. All it said was that there would be additional charges and that the gift card may take up to 60 days to be mailed out. "Alright so it's not an unrealistic deal but it's still pretty great all around," I thought to myself almost as if I was going to be writing a well thought out review on my experience with Verizon FiOS. Thus, I gave them a call as that was the only option they would give me.

I was quoted a price of 109 per month including taxes. I got my bill. It was 118. I called and was told my rate was 116 plus taxes. The women was rude and kept telling me I agreed to this. I did not. I asked to talked to a supervisor and was discounted. Then I called back. They were closed. I called today and was told that they sent me an email before my bill that they were changing the price. I did not receive an email. I would not have agreed to that. The women kept telling that is best she could do and I should when to reviewed the email which I did not get. Then I ask to speak to a supervisor who got my bill down to 112 including taxes for 12 month. My contract is 24 months. This company is ripoff. When my contract is up we will not be renewing.

They charged me for a sports package, which I don't like to watch any sports on TV. Also they charged me for 411 calls I never made. And for close to ten years I was bothered by a debt collector, and it wasn't even my bill. I told Verizon right away what this company was putting me through. I paid for Sept. and Oct. 2013 twice, and their Debt Collection called me. I told them that I already paid the bill. Verizon put an unpaid on my credit, and that lowed my score.

I just realized how much I pay each month for "renting" equipment from Verizon to watch TV. $56/month for equipment, that's $672 a year just for equipment!!!! Now, I love the audio and video quality from FiOS, I don't think any other service compares. But the equipment charges are outrageous! And these charges are mostly hidden in their advertising for service bundles. They don't tell you that you can't enjoy FiOS TV service without the boxes. Am I alone in thinking that just ain't right???

I have been a Verizon client for over 8 years. For the last 2 billing cycles my bill has been tripled!!! When I call the company they tell me the charges are valid. Meanwhile I know 100% that I was not home to make these purchases!!!! This is the worst company ever!!!! They won't even look into my issues. I have closed my account and will never ever use their services again!!!

We decided to disconnect our TV/Internet/Phone service from Verizon and move to another company as a result of several problems including problems we had in the past with Verizon billing, lower quality of service, and higher price. We stopped using the service on April 3rd, but when I called to cancel the account the customer service person informed me that they cannot disconnect right away because of an ongoing change in the account (?) and I have to call again the following Monday.

On June 9, 2015, I called Verizon Fios at 1-877-347-3658 for opening a new account for internet service. I spoke to a representative who told me that there is $69.95 activation fee. I also spoke to a technician, **, at Verizon; to make sure (which he did assure me that I can use my router) I can use my existing router instead of renting $9.99 per month or purchase a router from Verizon for $199. Hence, I proceeded to sign up the internet service for 150/150 mps speed for $79.99 without annual contract next morning on June 10, 2015.

I moved in March and had the equipment in my garage from my old house. I called Verizon and requested they send me a box to pack and ship it back to them. It never came. A couple months later I noticed they started charging me for the unused equipment. I called again requesting a box and told them that equipment was not being used. I was assured that as soon as the stuff was returned they would credit my account back. I still never received the box from them and ended up having to take it back myself. Then come to find out I ended up having to pay for the equipment for the time it was sitting in my garage and they said if I didn't they would disconnect my service.

I had Fios triple play installed on June 5th. Installation was great. Tech was great up until time to activate the internet. Tech tried for an hour. Created a repair ticket which was escalated. Promised it would be solved by 7 pm that night. Time came and went. Spent 2 hours on phone with tech support trying every way to activate. Nothing would work. Seems we have to accept terms of service which we have but once we do get error message unable to process request. Now 5 tickets later, hooked back up to Comcast which I didn't cancel yet because I need internet. I'm again told another 24 hours. But they were really nice. They said wouldn't charge me for Internet for the days I didn't have it. How is that going to happen since I have triple play? Or maybe might be really nice and pay Comcast since it's costing me an extra 5 days of service.

Verizon is billing me for an upgraded package that I did not order. I received an mail that I ordered a upgrade package and had cancelled my old package. I called Verizon and told the representative that I did NOT change or upgrade and he said "No problem. Just ignore it." Then the next month my bill went up to $145.20 (from $105.00).

It took me forever just to get a person on the phone. They had me go through so many menus, and since the phone number on the account is also a Verizon wireless number they kept trying to send me to Verizon wireless customer service. My contract ran up in March. I did not want to enter into a new contract because I am looking to buy a new house and Fios is not available in the area I'm looking in. Verizon gave me a deal and said I would continue to pay the same thing I pay now. I was thrilled. Well, two months later the cost of my bill mysteriously went up even though I was told that wouldn't happen.

Today my landline phone stopped working (no dial tone etc.). I called Verizon repair on my cell phone. They said that they no longer repair copper line service and that I would have to change to Fios for my phone and internet service. This would cost me more money per month. Also a $230.00 cancellation fee would be imposed if I wanted to cancel. I emailed the Massachusetts State Attorney General about this. Why should I be forced to change my phone service at my expense just because Verizon won't fix my copper service with DSL? I'm now retired and am on a fixed income. Also my copper service just came back online. I don't know how.

If you need to contact Verizon Fios, I was given the direct phone number for the Escalations Department after filing a complaint with the Public Service Commission. It's 716 840-2427. Although it might be a long distance phone call, it's worth reaching someone directly. Good luck!

While researching my best option for television, internet, and phone provider, I ended up looking at Verizon. Finding their fios.verizon.com webpage, I noticed an advertisement for $69.99/mo to include all three services, with 50/50 Mbps, and a pre-paid Visa card. Later in the day, I returned to the same webpage from a different computer. A different advertisement? Ok, I get the variety in marketing. But this one caught my eye. Same three packages, but with 25/25 Mbps internet and Visa... but for $74.99. I opened the webpage on the first computer to check if it was my mistake. In fact, the first computer gave me the indicated offer. Reference attached screenshot images.

When they made us an offer of $129 per month with 50/50 and a $20 monthly credit, we agreed. The first month our bill was almost $200.00. We called them and after about 7 calls someone said we should fax over the offer which we did. They continued to say they don't have that offer and we have to pay it. They also did not give us the first year no contract and the gift they said. Fios/Verizon should be investigated and shut down not only for false advertising but also fraud. Now we have to pay $220.00 to end the contract. I cannot stress enough how much they have lied and cheated us.

I absolutely HATE this company! I have been a Verizon wireless customer for almost 10 years so purchasing home service was a no brainer but I find myself regretting it greatly. I have only had cable and internet services for two weeks and I've needed a technician to come out three different times. The services isn't consistent, and I rarely get through to an operator. Not only is the service terrible, but the technicians and customer service staff are completely disrespectful and incompetent.

I had been with Comcast for several years and recently the price had gone up, not much but still... I went to Wal-Mart to do some shopping and this Verizon sales person approached me with a lower rate, and if I switched I would receive a new tablet or up to $200 off any tablet. So I switched and got nothing. In order to receive the tablet you have to pay $40 to activate a plan and pick a data plan. Well I did not need any of that because Verizon is way toooo expensive.

We switched to Verizon FIOS Triple pay deal for advertised price of around $75 month for two years with a $400 prepaid gift card after 90 days a few months back. The actual price with equipment, one step up on internet speed and taxes is more than double that at about $155; but still better than the same services with our old cable company and it is really guaranteed for 2 years. Just learned today that you can only use that gift card once to pay Verizon FIOS bill. That was not told to us before order placed.

Been without cable for 5 days and they still haven't sent anyone out here to fix it. I keep calling and keep getting the runaround. I would never recommend Verizon Fios to anyone. 5 days without cable, Internet, and phone - totally unacceptable. Verizon sucks!

I had a power surge and it fried my cable box and router, so technician came out to replace both items and asked if I wanted to get the power surge protection for 12.99. I said yes, to my surprise when my bill came it was over $200 which it is normally around $150, I called customer service and they explained that my package has been upgraded without my consent, they promised they were going to fix it, but got my next bill and it was still $200. I called again and asked why it had not been changed since I spoke with the previous rep and she assured me that it would be taken care of. The rep explained there was nothing that she could do so I asked to speak with a supervisor which took about 45 min for them to come on the phone.

Recently received offer to upgrade my current router to new gateway router. My internet speed will be faster. My bill will stay the same. Received new router and got new bill - $9.99 extra for new router. Called customer service to find out why. They said that is the price for new router. I asked to switch back to my old router, they are able to switch it, but old router no longer free, it's 7.99 now. If I knew that would happen, I would never have switched in the first place. They trick me in to this. I was thinking about canceling my service, but they gave me $10 off/mo for 12 mo for being good customer. Thank you for that, but they will be losing me soon. I'm moving in few months and for sure not going to stay with Fios.

When I signed up for internet with the salesperson I indicated I could not do their contract due to having to move. The sales agent agreed and put me on a plan, but subversively put me in a contract without my being aware. I had to move as expected and when I tried to move my plan from TX to WA they said they don't service the area. So I cancelled. Then received this bill due to this broken contract. I called, spoke to **, the manager and told her I never agreed to a contract. She investigated and finally, after not finding anything signed or spoken in agreement of a contract by me told me she would credit me for this bill. Now I received a credit collection agency bill out of the blue for more than double the original: $331.86. So I have been lied to all the way around.

Our service box was located in a neighbors yard... why I do not know, but their dogs chewed through the line the first time. It took Verizon almost a week to sent a technician out, who provided a quick fix. Well the next day the dogs bit through it again and I was told it would take four more days until the technician could come out. When they finally did arrive and claim to have fixed it, the services did not work and we called a half hour after they left and was told the technician could not come back until a few more days. I asked to speak to a supervisor ** and he was no help and disconnected the call. When I finally did get in touch with another representative he said it was going to take a few more days because Sunday was the earliest available. I was left feeling that the organization did not care about my situation at all.

We had Verizon Fios since 2009. We moved and continued with Verizon but they upgraded the equipment. We returned the old equipment on September 22, 2014. I have made several calls to Verizon and have a receipt for the returned equipment and they still cannot remove the equipment from my bill. It is now May 2015 and every month, the charge of $1200 for the equipment is still showing up on my bill.

Charged for a fight that I did not order. On May 2 2015 I notice that the fight was showing on my television, I immediately tried to exit out but it would not allow me to exit. I was stun because I did not order this fight. How ever I called customer service and the representative on the phone said I did not order any fight - that there is no indication showing that you ordered the fight. I have a password that no one has. In order for you to order any movies you have have my password.

5/9/15, scheduled installation from 11 a.m. to 2 p.m. Received numerous reminders from Verizon including having to answer an email and confirm. Day before (5/8/15) received voice mail from installation technician confirming date and time and we called him back and left a message confirming. Waited until 2:15 p.m.; left message for technician, no answer. Left another message about 3:00 p.m. for technician, no answer. Technician had on his message machine that if he didn't answer, to call service manager - BUT left a digit off the number and so we could not call service manager.

I received Verizon Fios bundled package almost 3 years now. From day one my phone never worked which they came out twice. When I first received the services and stated they fixed it however my phone still did not work. They finally came out on May 18 because I had a problem with my DVR. Well they fix my phone but I am still having problems with the DVR which probably would take another 3 years. I ask them about crediting my account for all this time of not able to use my phone and all they told me is they can re-bundle my package with a 25.00 discount. I am patiently waiting for the contract to end so I can move on because they are not about customer's satisfaction.

Received the latest Fios bill and noticed bill amount being 30% more than last month. Reading detail of charges, notices a change of TV package on May 12. Call Fios to complaint about the changes. Fios supervisor ** told me that the TV package change was initiated through the remote control. I repeatedly informed ** that I have never request the change. ** insisted that their system is 100% accurate and there is no way for me to dispute that. I asked what was the PIN being used to request such a change, ** could not provide that stating that the part of the system he has access to could not provide such information. I told him that I am the only in my household who knew the PIN and I did not request changing the TV package from Select HD (lowest priced package) to Ultimate HD (most expensive package). ** keep repeating that Fios system could not be wrong and there is no way for me to dispute that.

On a recent inquiry on my account the Verizon Fios Rep. said if I upgrade my old equipment to Quantom I would get more and save $4 a month. Instead my bill went up over $20 and there were over $80 in upgrade fees. When I called to complain they said they had no record of the offer and would not honor it. I asked them to check the voice recording between me and the rep and they of course said that was not possible and they said too bad. ** from customer server was a condescending jerk.

I have had Fios for 26 days. I have made two phone calls and experienced the worst customer service ever. The call began by the guy saying, "What's up with you tonight?", not realizing I was on the other end. Eventually he hung up the phone on me after I asked him why he insisted on raising his voice whenever I asked him a question. Prior to this evening I called to decrease the speed of my internet and the rep offered me to increase it 3 times before she actually fulfilled my request to decrease the service. I will take my business elsewhere.

Verizon FiOS wasn't the worst decision I ever made, but if I knew then what I know now I would have gone with Xfinity. My number one complaint about FiOS was the way they nickle and dime you at every opportunity. I had to upgrade 3 times just to get a few basic channels that Comcast includes for free. I'm not talking about paid channels either, but basic stuff like Bravo and BBC. I never had problems with the internet but Xfinity is much faster and never lags. So if you like having 800 channels of pure garbage and enjoy paying over 150 dollars just so you can get the good basic channels that everyone else will give you for free, maybe FiOS is for you.

My Fios cable was cut on May 6. They said they would fix it on May 13. No one came. They said they would fix it May 14. No one came. They said they would fix it May 15. No one came. Now they say they will fix it May 18. The consequence for my wife have been no phone and no web making it very hard to do her job.

What happened? Nothing happened! And that's the problem that 5 Verizon representatives could not explain for more than 4 days! We put in a request to restore our phone and internet (FIOS) on May 5, and were told the two functions would be up and running on May 9. Arriving at our cottage late May 9, we found the phone was active but the internet was not available. On Sunday, May 10, my son spent well over an hour on the phone with representatives who advised they would work on the problem and it should be solved in 24 hours.

About a year ago I cancelled my account since we were moving. We sent all the set top boxes back via UPS which Verizon told us to do. One box was damaged in shipment, and Verizon charged us for it. I replied that THEY told us to have the store box and ship via UPS. Verizon continued to bill me for this. So I called and a representative said they issued a credit for the full amount and nothing was now due. Then, two months later I received a letter from a collection agency. I then started a chat session with a Verizon customer support rep, and again was told a credit had been issued and nothing was due. Then I printed the chat session and sent that and all receipts and a letter to the collection agency. Never heard from them again. BUT, I just found out they put it on ALL of my credit reports. Subsequent calls to Verizon result in some reps telling me a credit was issued and others telling me I still owe. Verizon is either incompetent on a massive scale, or a criminal enterprise, or both. Don't do business with these people!

I was promised that after 3 months of service with Fios I would receive a $300.00 gift card. I was given a date of May 4th, 2015 (which was 3 months from the time I started service). It is May 12th and guess what, NO CARD. I called them and they said it was being "processed" and I should receive it sometime in June. I feel like I was bait and switched. I doubt I will ever receive this card.

After a week of the TV service a message came up on the screen to call customer service. Stay away. We have Roku, live TV, our own equipment and we pay only $24.00 per month, no more cable bills. If you see a white Suzuki vehicle around the Philadelphia area with banners on the car, that is who you want to talk to. This company will do anything they can to get people to sign up and lie to everyone. Don't believe the hype. The monopoly will stop.

On my paper bill there is a help number. I called it and they kept wanting my Verizon mobile number. I don't have Verizon service for the phone only for TV and Internet (and not by choice). My bill made no sense. It read that the total was $155 and change but with that I was given a $104 discount, even though the amount due was still $155???!!!! I sat on the phone for 30 mins got nowhere and was told someone from management would call me back that same day. That was 2 days ago. NIGHTMARE.

FiOS always cutting my bandwidth to twitch.tv and other streaming services not to mention completely legitimate downloads from steam and other software products. The worst provider in the area. Optimum online beats it with price, quality and service, not to mention the ratchet and ghetto support... Would never recommend to anyone. If you can, go with Optimum or even Time Warner.

I have been very happy with Verizon FiOS here in Seffner, Florida until now. I have to move to Lakeland and it is not offered there. I had a two year contract that went on for about 10 months. I would think a company this big would be there. This is not a rural or isolated area. I should complain to the PSC. THIS is inexcusable.

They say my two year old must have hit a button on the remote and my package was upgraded without any type of consent to the owner of the package. Just so happens my package went away two days before. I can no longer go back to it. So now I am paying more for less changes that I want and I signed a 2 year agreement for. How is it legal? They can allow a button to change a contract between me and Verizon?

We have been a Verizon customer for at least 8 years. The problem with that is that when your contract is up they send you a notice stating 'Your contract is almost up and because you are one of our BEST customers we are going to offer you a 38% rate increase on your Triple Play and offer our potentially new customers half that rate and a $100 to $400 gift card on top of it.' WOW... I would hate to see what they offer their not so loved customer.

In November I was lured from Optimum to Verizon by a very attractive rate. It is now May and I have never, actually, paid that rate. The first few months my rate was higher because I was paying off the installation charge. As soon as that was paid off, I was told that the price of my equipment increased. I called to question the validity of a contract when the provider is permitted to change the terms but the consumer cannot exit the contract. I was informed by a very condescending supervisor by the name of ** in Massachusetts, that only the bundle price is guaranteed and everything else can increase at any time and that it's in the terms and conditions of the contract.

I have a contract and my bill keeps going up. It might be a few dollars but to us that are retired a few dollars could be a loaf of bread! Besides, how come if you have a contract FIOS can increase? I have been a long time Verizon customer and have had FIOS going on my 3rd year. I'm not happy. I have more sports, children channels and foreign speaking stations I need! There is no in between without giving up the few desirable stations. My online account has been locked since day one. I call and get back on and after an hour or so it works. I've done this too many times over the past few years and just give up.

Called because I wanted to resolve a problem caused by them during the re- bundling. I had 2 phone #s attached to my account and wanted to cancel my primary account and keep the secondary. However Verizon stupidly did cancel my primary # but then put the secondary # onto my primary line which I did not want. I have a fax on the other line and wanted that # to be the one and only. The customer service guy ** could not understand what we wanted. We then asked to speak with a supervisor and he said that "VERIZON DOES NOT RETURN PHONE CALLS" and I would have to wait about 2 hours on the line for service. Are you kidding me? This is ridiculous! I never had such horrible customer service in all my life. I would not recommend Verizon Fios to anyone ever!!!

Horrible product! Rude, **, and unprofessional customer service! My internet is slow. Had problems for two weeks. Spent 5+ hours on phone. Cut off multiple times. Got in arguments with RUDE, ** "customer service" agents. I will never do business with Verizon again.

In the late summer of 2013 I decided to try the Fios bundle. I paid in advance & was a trial service for 3 months. Paid my other bills without a problem. I NEVER cancelled my cable service. I didn't like the Fios & decided to cancel it within the 3 months. They sent me a bill for about 120.00 which I paid. Then they said they would send someone out to pick up their equipment. Well, months went by & I called to tell them their equipment was still here. Then they said they would send boxes for me to send it back to them. Months went by & nothing again.

Prompts to get a hold of someone are nearly impossible and frustrating. It is all automated, before you reach anyone it takes on average of 15 minutes. Then when you finally get someone, you are on hold for 30 minutes. The person you talk to gives two ** about your concerns. Any billing charges are always taking weeks before they get reversed if there is a mistake. I am going to sue Verizon for deliberate neglect. This is by far the worst company I have ever dealt with.

Customer service is terrible. Originally I signed a contract 3 years ago. Almost 2 years ago the representative from FIOS came to my house and offer to increase the internet speed without extending the contract. 2 months later I found that such changes extend my contract for 2 years. Recently I have been bombarded with emails and telephone calls recommending me to extend the contract for the next 2 years. I refuse to do that, so today I received an email indicating that I upgraded the service.

I purchased Starz from FiOS 5 days ago and I am still trying to get the signal unscrambled after 6 phone calls and numerous assurances that the problem was resolved. The bigger problem with FiOS is that if you are a potential customer you have access to a "person" to help you right away. If you are an existing customer--- dirt is treated better than you are. After being subjected to numerous prompts twice tonight I was sent to a busy phone signal twice. I have spent in total 5 hours to get the service I already paid for. Who treats customers like this?

FIOS did get back to me after I submitted my complaint to consumer affairs. FIOS made it right, and they were very apologetic. They took the price of the rate increase off of my bill. I was surprised and I am now very happy with FIOS. I wish they helped me before I bashed them on this forum.

I called to disconnect current FiOS services, as I am moving to an area that does not yet provide FiOS. I was told I will be charged a $180 early termination fee. When questioning this I was told that Verizon, but not FiOS, is offered in that area, via a subcontract with DirecTV and unstable DSL. I did not venture to continue with Verizon, as I do not want DSL and the neighbors all started to stay away from Verizon. The internet service drops multiple times a day, everyday. Per Verizon, they are not required to provide adequate service, just claim to service the area. For some time I would recommend them, but no longer. A loyal customer is penalized for not accepting their unstable and inadequate service, as a substitution for a contract that was engaged in for superior quality service.

Called Verizon FiOS to cancel service for my mom as she is at end of life and is going into a nursing home. I spoke to a rep and then a supervisor and they would not concede to waive the ETF. Just kept quoting the contract and saying there was nothing they could do. So to sum it up Verizon wants their money even when someone is going to die before their contract is complete. This is a disgusting display of corporate greed and I will never give Verizon one more dime of my money. I am even going as far as switching my cell phones to another carrier. Customer service at its worst!!!

So I paid my balance on my bill in full in November but then in December my bill was $547.00 because they forgot to bill me for my tv but they all of sudden figured it out and said I had to pay. I refuse to pay those charges because it wasn't an error on my behalf. It was there and they are blaming it on their system. That is Verizon responsibility not mine and you can't just bill a person 600.00 and expect for them to have it.

I decided to sign up for FiOS services with Verizon 3/2015. I received my confirmation in the store from the representative. When I received my first bill, I've seen that they charged me $200 for installation. I spoke to a Verizon representative and politely explained that when I signed up for service that the rep simply asked if I was able to install myself or if I needed someone to come install. She never advised me that having a technician come out would cost me $200 otherwise I would have done it myself.

Had Fios tv/internet inst on 4/24/15. Don't get ch I want - cnn, amc, id, and can't connect to internet. Just want this whole package removed. Very disgusted with the whole thing.

Verizon salesperson at time of selling connection told me that there will be no activation fee if I will move to other location since I told him that next month I have a plan to move to Plano. After one month I moved to Plano and when I got my first bill there were two activation fees installments one for the last address and one for new address and when I contacted them they said the billing is right and if I have something in written then they will send training request for salesperson otherwise we cannot do anything.

Worst internet I have ever experienced. Twice now it has been completely limited and won't work at all. The first time I was able to get it to work again by turning the router off and on but as of now I have tried turning it off twice and had no luck. It's slow, unreliable, and obviously barely useable most of the time. I love to play games, but on my computer I can't because they take a decent internet connection so with Verizon I can't play any games on my laptop at all. My Xbox refuses to connect to the Internet. It's so slow at doing everything. I absolutely do not recommend Verizon at all, for a phone service provider or internet provider. I am hoping to switch to Comcast soon. Verizon is completely terrible and all they do when we call about this is say they can get us better internet. I don't know what to do anymore about it other than switch providers.

I ordered Fios for internet only a few years ago. I'm happy with my cable co and don't have a land phone. They insisted the best way way to do it was in a bundle... I agreed. Opened an account to pay online, impossible to make payments... It doesn't recognize my User ID. Try to click on "Forgot your ID," answered all the questions, it tells me they will send it to me by MAIL!! OR MY LAND PHONE, WHICH I DON'T HAVE!! WHAT ABOUT EMAIL, VERIZON?? I have called several times letting them know about my land phone, it doesn't go nowhere.... I hate Verizon, it's the worst co ever.

My husband had an account with Verizon both Fios and phones for several years. He found himself forgetting his Fios password and when he tried calling them to see if he could change it there was no one willing to help him. He finally asked them if they could send him a paper bill and that didn't work either. For seven months he kept trying to resolve this problem going from person to person and got nowhere.

I spent almost 4 hours on hold being transferred between departments and operators that were not able or willing to help with my concern (being charged for a router that I returned through UPS and having in my possession the tracking number). After the four hours and answering the same questions on seven different occasions, I was transferred to a number that dropped my call without anything being resolved. It appeared to me that the going around in circles between different departments and operators was merely a ploy to have customers give up in the process and pay for overpriced equipment at the dictated price. Unfortunately there are few choices in selecting our internet providers but certainly I would recommend that people think twice before spending their money with a company that has such abysmal service!

I was approached by Verizon sales team in the Walmart. They were offering the FIOS Bundle, and a free $400 gift card, and a tablet. I was a 20 year Cable customer, and decided to try this FIOS. My contract stated the specifics, and I got charged extremely for what I was told was included in my package. I had to pay Verizon, to get my home phone number back (which should not have changed in the first place), and that was corrected within the first week, so I thought, just to be billed $22 for the change in the second billing cycle??? The tablet is a coupon, only if you purchase yet more Verizon services in order to activate it. What a joke!

On 9 April I had no internet limitations up to that point and finished paying activation fees. By 13 April (Monday) I had internet limitations imposed making certain IPs non-accessible. Specifically, I could no longer access certain IPs through my VPN. However, I can access those IPs through a Comcast network. I believe Verizon has breached our contract by limiting internet services after I paid off activation fees. However, they state that if I try to leave to get adequate internet service through another ISP they will charge me for breach of contract. I was a FIOS fan before they pulled this bait and switch routine.

Verizon charged me for movies and boxing fights I did not order. When pressed, they claim they know I ordered it, and I do not know what I did or did not do. After much discussion, they offered this for a compromise: how about I get some packages on future boxing matches as a concession. This is after I told them I do not watch boxing, period.

We had Verizon Fios Internet and Cable. We called Verizon to cancel the service. They have asked us to return the equipment to the UPS. So I went and returned all my equipment on April 15th 2014 and had Comcast connection at my house. So after 3 months I got an email that I have to pay $439.00. I called them immediately and I explained them that I paid my final payment of $362.51 on April 29th 2014. They said they didn't know that we returned the equipment and it took long time for them to track down and confirm that we returned the equipment. I also have the receipt from UPS for returning modem DVR cable box, regular cable box.

I tried to move my FiOS TV and internet services and found that FiOS was not offered in the area I am moving to. After speaking with a rep, I was forwarded to a rude supervisor who refused to waive or reduce the early termination fee due to the fact that they offered no service in that area. If you look at their pricing, the only way they make their pricing affordable is by offering you the contracts. They failed to see that I had already fulfilled a prior 2-year contract and had renewed 9 months earlier. At the time of renewal, I had no idea I would be moving due to life's circumstances. Well, they've lost me as a customer permanently...and I'd have to say at this point I'd use anybody and even pay more...or not even have cable before I would ever use their services again. I'll also ensure I share this with my friends and family to ensure they don't get misled in the future.

I switched to Verizon from Comcast and believe I was misled! First and foremost they dropped the weather channel and gave us an Accuweather channel that gives me weather for everyone but my local area. And there were some wonderful programs on the weather channel - good family programs. Shame on Verizon!! Second... The channels they offer are not as good as advertised! I upgraded to the next TV package to get some additional channels. However what they do not tell you is you lose channels when you upgrade... So I am paying more but they take away channels from the lower package... Charge more, give less. I have not been provided the proper speed for my internet however I am still being charged for higher speed. Can't seem to get that corrected, not sure why. I will be dropping this provider as soon as it is possible!!

I have a two year contract with Verizon Fios for a bundle package. I pay Verizon every month for this package deal. I came home from work one day turned on my TV to one of the channels that I watch and it said that I was not subscribed to this channel. I called Verizon to see what happen and they said this channel cost more and that they put it on a higher package deal and if I want those channels I would have to pay more. My thing is if this is the bundle I paid for for two years and it's a contract how can Verizon just take those channels away.

I was told that I would have until April 11th to pay the bill. I had just paid over $350. I was disconnected early and no one wants to help me. Customer service is horrible. I will disconnect and remove Verizon service from my house. Recommend to all the people that they do the same.

If I wanted my internet to be as fast as 1995, I would recommend this service. I love resetting my router daily and not being able to stream a video in more than one room at a time. I suggest you stay away from this one.

Be very, very careful when signing a Verizon FIOS Service Contract. A year and three months into my current contract (this is my second two-year contract) I learned I would be moving to Louisiana, a state that has no Verizon FIOS coverage. After contacting Verizon about the procedure for cancelling service, I learned I would have to pay off the current contract - $100 down the drain! It makes absolutely no sense that you can be charged for service it is physically impossible to use through no fault of your own. I have recommended Verizon FIOS to friends and family because I have been so happy with the service. There will be no more recommendations from me. This Verizon policy as described is senseless.

I got combo package deal (TV and internet) from Verizon and in contract for two years; however, they keep raising the price frequently after 11 months. When I asked why the company did not warranty the same price during the bidding contract, the customer service answers that one deal has been expired. Don't why they come up with that information. I am leaving Verizon. Bad customer service and dishonest to the customer.

My contract was ending so I upgraded to Fios Quantum. I was doing it online chat. The girl told me that I would not have to pay the $18.00 a month Box Rental charge. When I got the bill the 18.00 was on there. I called and spoke with three people. They checked the chat log and said she did say that I wouldn't have to pay for it but she made a mistake and you will have to pay for it. When I said that was bait and switch they told me there was no way they could waive it. When I said I think I should just cancel they said "When do you want to cancel your service?"

We got Verizon thinking it would be great. We were wrong. It lags us out every 40-50 seconds and does not let us upload or download. It is a horrible provider.

I too have had nothing but problems with Verizon, the customer service is the worst. When we did have your service we signed up to the triple play but they sent us two bills because they were billing us for the phone separate. The bill got so high that we could not pay it. We offered to make payments that wasn't good enough so we cut our service often - went to Charter which has good customer service.

I have the slowest internet service from Verizon and being charged high fees. I am calling them for over three weeks now to make changes as they are offering better/faster service at less price. I get bill every month and I pay on time but I do not understand how they cannot access my account for over three weeks to make changes. Every time I call they tell me they will fix it in 48 hours and call me. No one has called me back nor they have fixed the issue. So because they cannot fix their internal problem, I am being charged high price for ridiculous internet service and terrible customer service.

This company has no clue on providing services. I am moving and they disconnected my services before I moved. This company is horrible. The worst service of all time.

Verizon hires or outsources people to go around and sell their products and DOESN'T stand behind what they state to the customer and sell them. It seem just like a bait and switch.

Though I have yet to receive my refund, a very diligent rep located verizon fios text that confirmed that I did not need to pay termination fee. I received final bill that indicates a refund due..

12 Mar 15 - I recently renewed my contract with Verizon, and upgraded my internet connection to 75/75. At the time of the upgrade, I was informed that my current router did not accommodate the 75/75 upgrade and a new router would be provided, free of charge. 26 Mar 15 - received my current bill, with a charge for the internet connection to 75/75; yet I have not received the new router. I called Verizon service, and after some discussion was informed that I was not eligible for a new router. I could rent a new router for $9.99 a month or purchase a new router for $199.99. I asked why I was told I would receive one with the upgrade, and if not eligible, why was I being charged for a service that could not be provided with the current router - internet speed 75/75.

In September 2014 I moved my Verizon service to my new home. They said they we could not take our old equipment and we had to mail it back to them in the prepaid boxes they sent us. We did and the equipment was credited on our account 30 days later. Then 90 days later Verizon put a $551 charge on my account claiming that I did not return the equipment. Two months later, and numerous phone calls to them, they finally credit my account for the $551. Then a month later they credited me $551 a second time. Each month my Verizon bill said I had a credit and no payment was due.

My internet was limited to the point where it was unusable. This was done to me multiple (6 or so) times. Each time I would call, they would try to upsell me. Now they don't have to do that. Every week or two, they claim a new copyright infringement and limit my speed based on that. While there's no merit to their actions, multiple support employees have said "it's the government, not us". So, they are using the government to hide their own actions of limiting broadband usage. There are countless unjust benefits to Verizon for hiding behind this. None of the copyright infringements listed even make sense with my account and history. I have wasted SO much money with this company.

Its been 2 weeks, I ask to add TV service with my Verizon existing account. End up giving excuse they could not find my existing account. They give me dates to setup the service, end up with a wrong address. Called them 3 times, and still could not find my account. In one day I spoke with 9 "customer care" in a period of 3 hours 1/2. Worst team company. They are expensive, they not offer what they sell. I don't recommend services at all!

We signed up for verizon fios when we moved into our house. We decided after experiencing so many customer service issues when we had problems with our service to switch to Comcast. We cancelled our service, dropped off our box and paid our final bill on time. After 5 months I was notified I had a verizon account in Collections!! I have never received a notice stating it was in collections as it was paid. This negatively affected my credit score and I currently am on hold with Verizon fios being bumped to different departments with no accountability or help resolving this matter.

They offer something and at the end they don't give you what they offer for the same price. You call and they always lie. I don't recommend this service to no one. If you want any info what happens to me let me know and I will be happy to help you. This service is not good.

Worst tv and Internet company. Did never received the services I order and equipment I order. And on top of everything got charged more than they said and when I wanted to change and add a service then they took out the promotion given!! Worst company ever. Never trust Verizon.

I had two problems with them. (1) Their box broke so they had to come fix it. The maintenance guy, as he is walking out the door with his back to us, tells us to not worry about the battery light - that's for if we had phone services. Well we do actually, so thank you for disconnecting our phone (which still doesn't work). (2) I'm moving. My contract was with bundled services from Verizon fios. They do not service television at my new apartment complex. But because I could carry my phone service over to avoid early termination fees (the same phone they disconnected) that I was breaking contract by wanted to terminate services.

We moved and wanted to continue our Verizon internet/tv service. Verizon installed new upgraded equipment as the equipment we had was very old as we are a long time customer. We were told to return our equipment and to call to get packaging materials. We sent in all the equipment and luckily kept our UPS receipt. We received a bill for $1643 on our next bill and were told that would be taken off once the equipment was received. I called a month later, now Sep 2014 and was able to confirm they had received our old equipment in their warehouse and we should receive a credit soon. I was 1 month behind on my bill and had been so for about 3 years, when they shut off my service. They did so due to "the large outstanding balance" on my account. They charged me $29.99 to turn my service back on once I paid the overdue balance.

I lost the ability to watch prime channels. I was on the phone for half an hour for a channel problem, then was told to call back. Where can I send my bill??

I responded to a solicitation letter from Verizon to switch to its triple play services. After a few offers, I called in to sign for their offer @ $79.99/month + $400 Pre-paid visa card. The Saleslady convinced me to switch to a better plan with more channels and at a better rate. I accepted her offer over the phone. A few installation attempts later, once the services were active I tried to watch one of our favorite shows @Showtime. The channel was not active. I called Verizon to fix this problem. They told me that I don't have premium channels in my package. I explained what has happened and asked to revert to the original offer. They told me this was now impossible!

I have a very expensive package with FIOS that I just renewed. It includes the extreme TV package and the fully loaded entertainment package. FIOS provides a channel lineup list for the extreme package but I did not have a corresponding written channel lineup list for the entertainment package. I looked online but could only find a list, 9 full pages long, half of which included channels not relevant to my package. Thinking this would be a simple issue, I went online to chat with Verizon FIOS and ask them to provide me with a premium package channel lineup list that pertained to my exact premium package. So many people complain about Verizon's abysmal customer service.

Hello, I would like to make complaint about Verizon Fios for charge me 292 dollars for month of January 2015 through February 2015 WHILE SERVICE WITH VERIZON FIOS WAS CANCELLED ON DECEMBER 31ST 2014, and equipment was returned to Staten Island mall Verizon Fios booth. When I spoke to financial department, they saw record of returning equipment but did not see an official closing account. When I asked about messages, ALL CALL WILL BE MONITOR AND RECORDING before all conversation started, I was told they have to investigate. It has been going on and off, while I have TIME WARNER SINCE DECEMBER 31ST 2014. PLEASE HELP ME WITH THIS MATTER. THANKS.

Verizon is too expensive and their customer service is horrible. I pay my bill every month on time even though it's outrageous. The service goes out constantly. The internet goes out also and is slow. I try to get someone on the phone - it takes forever, even when I do they don't do a thing anyway.

I like verizon fios a lot. I'm a verizon customer in general. But I just don't understand why is the only cable company that does not have fox deportes and gol tv in hd... When are they going to make those channels in hd? All the company have it but not fios... Why? When will it happen.. it's 2015 let's gooooo.

LIES, no special. Say your bill is going to be one amount, 50 to 60 dollars more. Customer service- absolutely horrible, rude. Can't pay bill online, server down. Have a problem on the weekend- you have do without til weekday. No free tablet.

I paid my bill on march 2nd, 500 dollars on march 6. Verizon debited my bank account another 500 dollars. I have a payment set up for 416.46 for March 13th. Long story short I owe 916.00 so I set up 2 payments. I paid 500 on march 2nd and was going to pay the balance on march 13th. They sent me 2 emails confirming this agreement but right now I am out 500 dollars and they are looking to get 416.00 more on the 13th of march. No way. I am going to get my money back and cancel the contract and take them to court and get my money back. 1000 dollars in 5 days and oh I forgot my phone was off because of nonpayment. So after I paid the first 500 on march 2nd they turned the phone on- really. Now so after me paying them a 1000 dollars in 2 days I now have a credit of 84.00 dollars. Crazy people, never again. I am calling somebody else to get a landline. Verizon ducks.

I have Verizon Fios for the past 4 years. My monthly payment is about $170. On December 2014 I receive a bill for $485 for that month. I call them because I want to know why so much money, and they could not tell me why. So they send it to a supervisor who send me an email saying that my case was solve and they took it off my bill. On February 2015 I receive the bill with $315.70 from extra charges from 2012, the same charge that they say it to me it was wrong, "seriously" I pay my bills every month and they say I owe them $315 for charges that I never was bill till now 3 years later. Shame on Verizon.

As long as you get everything in writing, do not accept a verbal ok over price or gift cards. Expect customer service to say anything to get you to sign. Better deals can be had online over customer live talk. Take a screenshot of the completed online deal when you renew. They claim they have no record of that deal from the website contract you sign. I've had FIOS for over 4 yrs, and both renewals they claimed they didn't offer such a deal online, but I had the screenshots of the transaction. I never received a confirmation number and glad to have the screenshots as proof.

I confirmed my new order installation services with verizon and technician were supposed to come and install the services. I had someone stayed at home for 4 hours waiting for technician to come, and after delaying it for another 1 hour, they called and reschedule another day stating bad weather condition and they are behind. It is 40F something degree outside with sunny weather. So I called to customer services and spent about 4 hours on the phone and talk to Mrs. ** customer services supervisor. Instead of finding a resolution, she spent 30mins on the phone with me stating and convincing me that it's my fault. I cannot believe that I spent 4 hours on the phone and she say that it's my fault and I had a guy waiting at the house for 5 hours for the technician to come and they didn't show up is my fault?

We started our service with Fios in June of 2014, we were paying 109.00 a month. Nine months later our bill was 129.00. I called and asked why and they said they do not know why that happened and my bill will be fixed the following month. So we waited for our next bill and it came and was 140.00. I called again and the lady I talked to said she doesn't know why the last person I talked to didn't see what was wrong, but that they had been charging us for only 2 TVs when we 4. I looked at the receipt from the date of hook up and it says we had 3 being set up that is because the tech guy only had 3 boxes in his truck coz we were the last customer of the day.

Ok I had Fios installed on March 5th. Everything was good until I wake up Friday morning and I had no internet connection. I call, they say a tech would be out. He never showed. A supervisor called me this morning and couldn't give me a time when the tech would come - I'm still waiting. Bad bad business.

Folks, PLEASE REPORT VERIZON TO YOUR LOCAL CONGRESS PERSON, YOUR STATE REPRESENTATIVE, THE U.S. ATTORNEY GENERAL, YOUR STATE'S ATTORNEY GENERAL AND THE FCC. Every comment here is exactly correct. THESE ARE VERY BAD AND GREEDY PEOPLE. Now FIOS won't let you stay signed in to your email. I called and complained about it and they tell me that are working on this 'glitch' which is a lie as it's been over a week. Also, in the middle of many TV shows the gets blank spots or a muddle of picture flashing about... it's this lousy digital signal 'thing' that Verizon's translator --the box that they don't tell you about when you sign up and you'll have to pay $12 monthly for their $79/monthly is really $91.

Agreed to a contract. They start dropping channels a month after you sign up. Which makes you have to upgrade to compensate for lost channels. Which extends your contract date. So you are being penalized for upgrading channels that they take away. And then they will take those new channels that you upgraded for such as the cloo channel and g4 which you can still watch on Time Warner. Reminding you please note you are still paying for channels that are no longer on the line-up that you paid for, and then they take those away for a second time. This is a scam. Beware - this is theft of service. I’m paying for a service and not getting it. A copy of my letter is being sent to my local state senator. Till this date constantly trying to rectify this problem going to be two years later. Verizon still not willing to make any offer. They brush you away. I am no fool - this is the last time they see my money. I work hard for my money you only get me once.

Have been a Verizon Fios subscriber for a month now and I feel like I spend most of my free time calling them. Nothing works and customer service reps know nothing. My bill came $10 more than it should be. I wish I did not switch from Cablevision. DO NOT CHOOSE VERIZON AT ANY COST.

I signed up for FIOS in January 2014 for $44.99 a month internet. On September 1, 2014, I went into the Verizon store and to get Verizon TV and home phone added. They would not honor the promotion I received in the mail so I told them to cancel the order. I got the deal from DISH. From that time until today, I have not gotten a correct bill. I have been billed for services I never received and they took $259 from my account for a $44.99 bill. It took days to fix the problem.

I heard Time Warner was bad but nothing compared to Verizon Fios. The wireless internet is so slow and doesn't reach the bedroom even though I bought "top of the line" modem from them for $100. The $150:month tv package is missing basic channels like ESPN and Fox. To cancel they say it would cost $250?! I'm unbelievably shocked they haven't been sued by their false advertising. Worst customer service ever. I'm switching back to Time Warner. I'm telling everyone I can to avoid avoid avoid.

Want to make everyone aware of the poor customer service and the most annoying unstable Internet service Verizon offers. Never think for one minute that Verizon will be a great choice in service and avoid the aggravation you will be put through and still end up where you started after they have fixed your issues with their service. What you experience since day one will be your experience all the way through til you realize how much of a mistake it was to choose Verizon as your service provider. Charter, Comcast, RCN and any other will by far be much better experience then Verizon. So avoid the bill you will get for poor service and headaches cause you will get a bill regardless

We had Verizon FIOS for several years. Service was very good, 5 stars. The problem came after we were no longer a customer. Like most companies, Verizon bills you 1 month in advance. When we sold our house and moved August 29, 2014, I had the Verizon FIOS service disconnected and told the billing dept to send me a refund for the prepaid month. But the refund never came. In October, 2014 I called to find out what had happened. The CS Rep told me that they would issue a refund in a few days. But the refund never came. I called again in December, 2014 and the CS Rep said that they had not issued a refund because my account number had changed. The CS Rep apologized for the mistake and put in a refund request again. She said it would take until the end of the billing cycle to issue the check.

Sure not the antidote to Comcast that I'd hoped for. Worse. Sat on hold for 40 minutes. Then an agent picked up and hung up. Needed help to find the science channel. No channel line up in the menu. Scrolled through 500 channels so far and can't find the one I want. Forced to click through hundreds of "you are not subscribed to this channel, click here to subscribe." What a waste of an evening. I pay $100 per month to watch sales pitch after sales pitch while trying to find a channel actually included in my subscription. Netflix, at $8.00 per month can afford to hire enough people (American people) to answer the phones. Verizon at $100-$300 per month can't? Verizon Fios ranks up there with Comcast and Apple as my most hated companies ever. I hate hate hate Fios.

I'm with a 2 year contract and I signed up for the TV + Internet bundle. There was a promotional offer of free Netflix for 12 months. It has been almost 4 months and till now I haven't received the Netflix promotional code. I contacted the customer care a number of times and finally they give me a different number that handles the promotional offers. I contacted these guys a number of times and they said they had already sent me 4 months back. For sure they did not send me, they are just lying. After that they said they will reissue me a new code in few days and after that I kept checking my email inbox, spam etc and till now I did not receive it.

Awful experience. Verizon rescheduled on three separate occasions, using the cold as an excuse. Give me a break, be a man about it. They had installed my home phone service five days late and then on top of things, the physical, tangible line falls off of my house. As stupidity would have it, upon calling their service team, there was no record whatsoever of my name, address, telephone or account number.

Called to move service to new address and was told that Verizon FiOS did not service my area. I cancelled service due to this unfortunate news. I had a credit in the amount of $84.77 on my account. I was told after I returned the equipment that I would receive my credit owed. Never did receive the boxes from Verizon to return equipment. After asking my new neighbors who they used for internet, phone, cable service, they informed us they use Verizon FiOS. I was pleased since I really like Verizon. We signed up online and were contacted via mobile phone to complete the sign up process. We signed up and since I never did receive my boxes from Verizon to return the equipment, I returned the (outdated) equipment with the FiOS installers. I was happy.

Verizon FIOS won't let you just have internet. So I agreed to a new bundle. The order number was **. It was going to be about $101.01 with 75/75, home phone and the lowest TV package. They never changed it. I want to cancel online but can't. Their monopoly is outrageous. When I called a service rep I was on hold for 30 min and then the call dropped. I think they hang up on purpose.

I was on the phone for over two hours tonight desperately trying to get my service started before their special promotion ended. I finally gave up and realized that the fastest internet is not worth it if you have to deal with atrocious customer service. Everyone I talked to was passionate in not helping me answer my questions. I even resorted to begging one customer service agent to transfer me to the right people that could answer my questions about their service so I could sign up. Please do not support this, or any company with such poor customer service.

Consistently been having internet speed issue. First time it nagged for several days and called in with the issue. 40/70 min to resolve first 25/30 min on automated machine, transfer calls, department, drop call, and unplug the router (5 times) which makes them think that the consumer is probably stupid. And absolutely no sign of refunding or discount for not being able to use service, but at least happier to start working from home for the service which I pay $135 every month for bundle deal with DVR. Internet speed problem occurs again and now barely works.

After a power outage late Saturday night my FiOS services didn't return. Sunday morning I called Verizon customer support and after navigating through the automated phone service and waiting 15 minutes I finally reached a live person. I informed him that all of my services were down and he said "Hold on while I check if there is a suspension on the service." I informed him that the power had went out and the service didn't work after. We conducted some initial testing and he said a technician would have to come out the earliest would be Tuesday from 7am to 9pm - he couldn't narrow it down.

My phone, cable and internet service went out. I tried troubleshooting to no avail (Rebooting router, etc.). I contacted Verizon giving the 4 digit code and stating my problem twice. I was informed that since it was a holiday on Monday, Feb. 16th that the next available date to send a technician out was Tuesday, February 17th. After waiting all day at home and calling several times I was informed that the technician would be at my residence by 6pm. At 6pm, I called back and was told that the technician would be here by 7pm. When the technician did not arrive or call by 8 pm, I called back and was told that the technician would come by 9pm, and they would give me a call to verify that he made it. I thought this was a bit late but still waited. No Technician and no call back from Verizon.

Been with Fios about 5 years. Our service completely shut down Sunday. Called tech service. Long telephone queue. The person took my cell number to call me back in case we were cut off. She then asked me to check some wires. Before I could tell her the results, she began yelling in Spanish and hung up. No call back. The same thing happened the second time with a man. He cussed me out and hung up on me. No call back. The third time I called I was connected with someone who said he doesn't do tech service and put me back in the queue. This took hours. I have no idea when or how my service will be restored.

OK let me start off with I lost all 3 of my services on Thursday, 2/12. I called for appointment, they told me earliest appointment would be Saturday, 2/14. Have said that, they came out Saturday to repair but failed to do so. Tech told me due to snow under pole, they would not be able to repair my service until it was safe. Well I told him we are in heart of winter, do I have to wait until spring? He then proceeded to ask his supervisor for assistance, they told him to leave. I received a call on my cell telling me they would have to reschedule to a later date. They came back Sunday, tracked dirt and snow all over my new rugs with no regard for others property. Verizon sucks, I still have "no service". Way to go Verizon for another unhappy paying customer.

Constantly have interrupted service of television, Internet and phone service. When I call customer service, there is an extremely long hold time with sometimes rude people talking over you and deliberately disconnecting after putting you on hold. I have to start the process all over again. Twice I was told service people would be out to fix problem and have had to take time off for work with no one showing up. I have asked for supervisors and told there was a hold time and have given up after an hour and a half. I have been told complaints are done up the chain of commands internally only with no outcome and repeated problems. This recent problem occurred over a two day period and I asked for employee numbers because I was lied to and decided to take actions. The employee numbers are as follows; ** .

I switched to fios a little over a year ago after being told by verizon that I would pay less and have more options. Long story short...I end up paying more for less options but that's besides the point. The so called "quantum high speed internet" is without a doubt THE WORST INTERNET OUT THERE!!!! The internet is extremely slow and extremely unresponsive. Avoid fios at all cost. I cannot wait until my contract is up and I can leave this ** system and go back to xfinity which was my original provider. Oh and I forgot to mention that they have the worst customer service I have ever dealt with. There is a reason why fios has one star reviews and that is because it is misleading and it sucks!

I recommend against using this company. They are ridiculously expensive and they will nickel and dime you to death. We cancelled our Fios because the rates kept rising. I know Verizon will try to stick you for one more month of service when you cancel so I was careful to find out exactly when I needed to disconnect. We zeroed our account, paid in full on Feb 5. I was told by their rep that they bill IN ADVANCE of each month, so if I zeroed my account before the 9th, we would be square. I did that, only to receive another 180.00 charge on the 13th of Feb, 2015.

Verizon forces you into a DVR situation so you have to pay more monthly. If you even think you can take advantage of their on-demand service, it stinks and here's why.....if you are watching a show and you put it on pause so you can run to the ladies room, by the time you come back it will have closed the pause. When you go back into the show, even if you're 50 minutes into it, you have to start at the beginning. There is no fast-forward. There is nothing you can do to get you back where you were last watching. You are forced to watch all of the commercials - the whole reason why you watch on-demand or have DVR. Their guide stinks as well.

I seen the package for the highest internet and the fastest internet so I signed up for that package... I was told that I would get all the stations because my bill would be $226 a month. Also I was told that I would be getting a $400 gift card so I was excited to make the change. When they installed the service I seen that they didn't have ESPN in my package and that the main station that I watch... So with that being said I called them and they said it’s not in the package and I would have to subscribe to ESPN for 10 extra dollars. So I added ESPN. You can track your $400 rewards progress and it said it was processing. Then all of a sudden after two months it said canceled and then a card for $250 appeared...