Verizon Fios Reviews

I have been on a 2 year contract. Verizon FIOS has been bombarding me with almost daily junk emails. However it has not warned me that my renewal date is coming and just charged me an obscene rate. On the paper bill the information on renewal date is not present on the 1st page. I feel like this lack of reminders is an intentional and very unfriendly policy to make additional money on the loyal customers. I have complained about it on phone to Customer Service office of Verizon and they (including the Customer service supervisor Paul) expressed no interest in changing this policy and/or correcting this situation in my case by a credit to my account to lower the rate to that in the renewed contract.

The service is generally very reliable most of the time during the year. Sometimes during bad weather the Internet resets itself, which you can see on the TV, other times it's perfectly fine. It's also fast but it's quite expensive for the speed. I'm considering other cheaper alternatives but I'm worried about reliability of different providers. Their installers were professional and made sure everything was completed properly so I wouldn't have to follow up the next day. Their customer service people are very helpful and friendly although they are very resistant to bending any rules or giving any discounts, which is sometimes frustrating.

Late charges of 25 + 35, reconnect, dropped calls frequently, couldn't keep connection, no measure to correct problem, and scanty coverage where I live. It was never lightning fast as they described and it would drop off at about 12:30 am and I couldn't reconnect again 'til morning. I never was satisfied.with service or where the customer service people were willing to help me. And many times, I couldn't get the right dept. Also, the installer was late and didn't want to go to crawl space to hook up and install equipment. Too much money for installation and no money back if you aren't satisfied.

I am very pleased with my internet speed. My old one was very slow I couldn't connect all my things to it but now I have all my things connected. The installation was really quick and fast. The tech was very helpful and explained everything to me before he left my house. He even got my iPad working. Then when my internet went out, I had to call customer service. It took a few minutes to get someone but when I did they asked a few questions and helped my internet get back running. I was very pleased with the customer service. This internet provider is very good and reliable. When I have a problem it's quickly solved and it very rarely get outages. I would recommend to my friends and family.

Verizon's customer service is excellent. They are very knowledgeable and know what they are doing, they have assisted me in connecting everything together and I have excellent reception on everything I have hooked up. I have called for help with billing and they spent plenty of time discussing different options and how I can save money. They work hard to continually save me money or revise plan if needed. Very professional and patient, they answered every question I had and I was very satisfied when I hung up the phone. Moreover, I have always been happy with the internet speed. I have never been stuck waiting for pages to load.

Good value service -- My internet service has very fast internet speed. I can download things quicker than ever before. Internet pages and such load very fast and I don't have to sit and wait for them to load. I have little to none outages of my internet and it is a consistent speed the majority of the time. I am able to work efficiently with the reliability and am impressed with the quality of the network of the provider. The installation was easy to schedule and they arrived on time and quickly. The only downfall was it took awhile to install. Although I didn't have to be attentive the whole time, I still had to be at the house for some time and wait until they were done. Apart from this, however, they have great customer service! The employees are very friendly, courteous, and helpful. When I have a question or problem I only have to go through one person to get a quick and easy solution or answer.

The installation for Verizon Fios was fast and easy. There was no work on my part except showing the guy where the breaker box was. The internet used to go out and I'd have to spend forever on the phone with them and they'd have to reboot everything for the internet to be working again. It was frustrating to have an issue to begin with and they would start out by asking me little things that are rather obvious. When things truly didn't work, they'd reset the breaker and the internet worked after that.

The speed is the fastest from comparing all the other companies out there and are slow such as DSL, Comcast, pay as you go and a few others. I hate buffing. It does that on other services. But with Verizon Fios, the internet is always up and working as it should. I had Comcast before and it was always down which is a pain, for sure. I always have internet, cable, and phone since I got the whole set. After installing it, the tech then wanted us to test it on all of our devices and worked after some tweaking! The installation was fast, knowledgeable, Same day service but the price is no extra for this great service. Great customer service or people Skills. They believe that the customer is always right even when they might be wrong. When I have a question, I contact them!

Verizon has always been the fastest when it comes to speed and connection. I have had very good experiences over the years with the company, especially regarding my internet as well as my cell phone service. I remember when I had Verizon installed in my home and it was a very seamless, painless experience. Not to mention that the installation took less time to complete than I thought it would. To be honest, Verizon has always had, in my opinion, the BEST customer service in ALL aspects of the company (Cell phone service, internet, etc.). Also, very friendly and very knowledgeable about their products and services.

Verizon is fast, reliable, and feels like a premium service. Installation was easy and hassle-free. I've been a customer for 8 years and am very happy with their services overall. All of my downloads are lightning speed. When thinking about the days of dial-up and how it would take upwards of 5-8 hours to download one music video as a zip file, I feel almost spoiled having the speed Verizon offers. Moreover, their customer service reps are usually very helpful, polite, and easy to understand. They tend to work to solve any issue you may have and take the time necessary to help.

One of the most intriguing factors in our decision to stick with Verizon was the speed of the internet. Fast, reliable, can't complain. Service itself is great and we have been very satisfied. The man who did our install was very good. It took a long time but he was very friendly, knowledgeable and on time. Customer service really depends on who you speak to. I've spoken to completely rude or extremely helpful CS reps. Sometimes you need to call repeatedly to have an issue resolved.

I was pleased and pleasantly surprised with my provider's professionalism, expertise, and above all, the excellent customer service that I received. Kudos to all involved. The installation was a snap, quick and was so easy that even a six-year-old could figure it out. I am not technical at all, so this was just what I was looking for. Also, I was on the phone for at least 20 minutes and the representative was as polite at the beginning of our conversation as she was at the end. I had a lot of questions, no one rushed me and everything was explained to me. The speed is much better than before and my whole family has noticed the difference. My son was doing a project for one of his college classes and could not believe how much better our PC was performing.

Verizon Fios' service is really great. It is fast and I am very happy with that because some days I need to get things done quickly and I won't be able to do that with a slow internet service provider. The installation did take a little while and I'm a very impatient person. It probably took around 1-2 hours so I just did something else to keep me busy but in the end it was worth all of the waiting. Also, the customer service is amazing. They are very patient with this even if they tell you something and you still do not understand they always go out of their way to help you. One time this person stayed on the phone with me for an hour just because of this tiny problem I had! Very thankful for the customer service. The speed is amazing. It is always up to date and never slows down. I never had frustration with this service because of how fast it goes.

I have been a customer for over 5 years and I have had no major problems. I had next day service and it was installed by professionals. The service was quick and to my satisfaction. The internet service speed is outstanding and I don't have to wait impatiently for it to download! I have always received for good cable service. It has 24 hours customers service that I may call at any time. My problems was answered quickly and I never had to contact again since. I have been very pleased so far and would recommend to family and friends.

Installation was quick and simple but, at that time, cost way too much at $399! Installation fee was broken down in the monthly billing, which is good, but still too costly. But tech support was good. Plus connection speed was great, upload and download speed was fantastic compared to the old DSL service. If it were more cost efficient I would highly recommend this service. However, I disliked having a contract. I use Charter Spectrum, through my cable TV provider, now and it's just as fast, connection rarely is interrupted or laggy, there's no contract and it's way less expensive.

The installation and the customer service of Verizon Fios is pretty standard. You schedule an appointment and a technician arrives at a certain appointment time and the arrival time was standard like other cable companies. I find Verizon customer service to be a bit stingy in giving perks and bonuses like other companies. But they have the fastest internet that I have ever experienced bar none and hands down. I never had interruptions and it is very reliable service. I would say out of the providers out there on market, Verizon is generally the best but for the price. For others I would recommend Verizon if they are looking for speed, performance and reliability.

It took several calls to get Verizon Fios all set up. It took even longer to set me up to work out of my house (two to three days of the week) but it's fine now. Also, it can take a while to get someone out to look at the system if you need it. But it is seldom needed. I find them professional while dealing with them on the phone. I work a lot from home and people around me often complain about slow speeds and spotty coverage. I find that I don't have as many problems, even though I live on the outskirts of the city. Is it the fastest? No. But it is more reliable than others. I would rather have slower yet consistent service than none at all, especially in inclement weather.

Verizon Fios is very reliable where I lived. I never had a problem with connectivity or crashing and loaded very fast. Their customer service was very good with answering any questions we had, took the time to go through our billing process and told us on how we could save money on different types of services. The installer was very friendly and very knowledgeable with the product he was giving us. He stayed there until we could fully understand how to run it and had some feedback on troubleshooting in case something went wrong. Overall, we're very happy with the speed. It never lagged or cut off and always right on target, even with rain storms. We were always online and it was great.

The service would go in and out all the time. I don't know if it was because I was in a rural area and trees fell on the line or the lines were just old but sometimes it would take days before the internet would come back on. But the installer knew what he was doing and gave me advice to what would be the near way to install the cable. It also was not an all day affair when it was put in.

Verizon is probably the best in my area as far as coverage and support. I find Verizon to be easier to speak with than other providers in my area and I appreciate that. The installation process is usually quick and the techs will walk you through the process. Their employees are very knowledgeable as well and that is a great advantage. Verizon really knows how to treat its clients. If there is a problem they will see you there the entire situation and that is again worth my money. I believe Verizon is fast enough for my needs both personal and professional. So far, I am fine with all aspects on my service with relation to speed.

The way that website is uploaded was satisfactory and I could access the sites I wanted to. I generally could get internet service, but sometimes the service was slow if other people were streaming something on the internet. Also, the installation was very difficult and customer service isn't great. It is super hard to get an actual person on a phone. When I do there is a hard time to get them to understand my problem and actually solve it.

Verizon provides timely service, reliable connection and great speed on internet. I never have any issue with streaming from multiple devices. And there is never a lag or any buffering when watching movies or streaming music on my devices. The price is also on par with other companies. The TV service is also very clear. The installer came on time and didn't take very long to install equipment. He was kind and helped me set up all of my equipment. They also left me remote and instructions. I also never have to wait on customer service. They are quick and never have any problem sending out a technician if there is a need for one. I'd recommend.

Verizon Fios is very reliable. No real issues in recent memory though sometimes the weather can cause issues. The internet and cable speed is satisfactory. The speed is on par with any high speed company. It allows for downloads and video. I also am able to play games. Customer service is great as well. A friendly service tech set up the system. They made sure it worked and gave us insight on usage. They came within a five hour window and finished quickly. The customer service number was speedy with many representatives. The rep helped me with a setup issue I had and was really friendly too.

Verizon Fios is very good. I like my internet service. It's the best I have. My internet works great all the time. The installation went really well. I even learned how to install it myself if I had to. The customer service was great. The person was respectful, answered all questions I had and did a really great job at helping me with what I needed. My internet speed is the best. I love it and my son likes it.

The installation was fast and easy. My husband is very good at installing these types of equipment so we never have a problem. Although the stragglers is really great at their job. I give a five star here. The customer service is beyond what I expected. They are kind, friendly and always willing to help slice the issue at hand. Speed of service is good. Some areas are not as good as others but for the most part they are great, work almost all the time and get me out of binds when traveling with my kids. Everyone enjoys using this service and I would recommend it to anyone. My only negative would be the cost. If the cost could come down a bit it would be perfect.

An excellent service I would recommend - Verizon have the best reliability I have ever experienced in my entire freaking life, which makes them awesome to use with no breakdowns whatsoever. Their internet speed seem to be reliable and the best I have ever experienced. More so, they have the easiest installation process in the entire world. You just basically call them in which they give you a time window to go by. Also, their customer service seems to be the best out of all the competitors. They seem to have the edge on supplying great service with great information on top of that.

Installation was pretty seamless. You will need to be home for the initial set up and they will need access to your home. But they are quick and efficient. Internet service is very reliable, fast and powerful. I use over 20 devices at a time and I never have any lag time. Streaming is great. Previous service providers would always freeze and I'd have to reboot the router a few times a week. Customer service is superb. Anytime I ever had an issue the agents are always friendly and helpful. They also always offer some kind of perk as part of the resolution, whether it be a discount or some other form. They also always try and get you the best deals to save money.

The reliability of the company is great. Even when the power is down we still had net from the back up battery on top of a generator unlike other services. Installation was ok, too. They took a while to set things up but it's a small cramped house so to find a location was a bit iffy. Once in place they explained how everything worked. They ran me through the steps if there is any glitches so that I can solve things on my own before contacting them.

The installation was fast and easy. They came at a good time and notified me when they were on their way. They did not disrupt my household activities and I barely noticed they were there. There were no problems following the installation. Verizon is always willing to come to my house when I need it. They are also willing to provide me with the updates that I need. They negotiate with me on prices and are always willing to support my needs. For the most part they are at my back and call. They always seem to want to help. However there have been occasions where I have not received the results I wanted. Like all service providers, the speed starts out fast but then proceeds to slow down. However, I have yet to find a service where this does not occur.

We are able to do several things through this ISP, including running a business and household office as well as online education. We were able to install this with the help of a tech savvy friend but likely could have done it ourselves. He did call support once and was happy with their assistance. We have also called customer service for connecting on a few occasions and once during the initial set up. Every time highly satisfied with the experience. Moreover, we rarely have connection issues but when we do it is normally an easy fix. Speed is not a noticeable issue, even when doing several things that are big projects at one time. Dialing in and getting connected is the most time consuming thing.

I can count on the service all the time while at home whether it's to use the laptop, our phones, and my Roku TV which depends on internet service. If there is ever an issue, Verizon is easy to contact using different channels. At the store, they are always helpful and my issues are for the most part resolved. You can chat with a representative online and this is my favorite way to get info or resolve issues. You can also call, which is easy as well, and there is not a long wait. For our most recent installation, the new devices were sent in the mail with detailed easy-to-follow instructions. We did not need anyone to come to the house and we were able to set up the installation easily. The Verizon FIOS internet speed is supposed to be one of the best. It has worked fast for the most part in our house. I sometimes feel like it could be a little faster, but no complaints.

Verizon Fios has great customer services and plans that fit my needs. They will help you choose the best internet speed to fit your style. They are available 24/7 on their web page to help with most of your needs. They have reliable connection high speed internet to get things done fast and easy. You can bundle your deal with television and internet service for your area for one low price. Installation was fast and easy. I am completely happy with my internet speed. You can upload your photos in seconds. Web pages are loaded in a flash and if you watch videos, this is also super fast loading with no more waiting. I would recommend them to anyone.

When the service technicians came to do the installation, they were friendly and got the job completed in a minimal amount of time. They were very neat and left the house without making a mess. I called customer service once to ask a question and they answered promptly and gave me the information that I needed quickly. I never have a problem with the service. I'm able to connect easily and usually runs at a good speed. I have no trouble getting into websites that I want to use and when I want to stream a movie most of the time don't have difficulty.

I rarely have any issues with internet service. When it comes to browsing the net it's super fast and when loading music/videos it get the job done at reason amount of time. Also, the installation was a smooth process. The Owners before me also had Verizon so the installers didn't have much to do beside plug and play. They was on time and got the job done sooner than I expected. They have really nice customer service that go the extra step to resolve any issue. When I had no internet connection, I call them and was able to get the issue resolve in matter of minutes. You can reach them by chatting or on the phone and the period of time getting put on hold is reasonable.

I really like the experience, helpfulness from the internet service. The internet service is fast and reliable when needed and precise. I would recommend the service to others. Installation was fast and easy. Customer service is great and speed is fine.

Overall great experience. Swift delivery. Installment same day and easily install. Great customer service, team members and installation personnel. Amazing and outstanding collaboration with clients and customers. Outstanding connection, gaming signal on point, online gaming speeds super fast, very reliable and trustworthy.

Happy because usually always works. On occasion it was down. Was fixed in couple hours at the most. Afraid to recommend due to pricing changing without consent or even warning. Was quick however workers didn't care about damage to walls or try to put where I wanted. Instead gave a 25 foot cable so I can move around instead of take the time to go under house and drill hole so wired could not befall over my bedroom. Customer service not bad for so many years but the fact I've been loyal for over 15 years would have thought when I needed an extension one time due to health they would be happy to help yet nope told of not paid in full shutting off. No issues with the speed of anything on internet or tv. Pretty perfect on that end. One issue isn't speed but how it would freeze and have to reboot a lot.

I have used Verizon FIOS for about 10 years and it has only been down once, and only for a couple hours. Overall the installation went well and the technician did a decent job. The only few times I had to call customer service, they were very responsive and helpful. The speed is lightning fast and constant, both upload and download. I highly recommend this provider.

Worst DSL service... slow, freezes... when something goes wrong, it takes over two wks for someone to finally fix it. My telephone box and the cord was broken and yet I had already been informed of it by an earlier technician days before. So the other techs (FOUR TIMES DIFFERENT ONES HAVE CAME BY WITHOUT EVEN NOTIFYING ME AT DIFFERENT TIMES) had to go back to Verizon and order a new part... but they should have known this earlier on. I hope the CEO is fired along with the rest of the board. I hope Sprint/AT&T buys this disgusting, ghetto company out. It's too big and too disorganized. I nearly lost my job for not having internet service and for missing a meeting since I had to wait for a tech to come by... I'd like to inquire about an atty please.

I wasn't home and the installation guy made a really stupid decision on where he install the boxes but I was able to manage once I got home. I always rely on my internet service and had a great experience. It runs smooth even with all my devices running at the same time, and that is the only reason I pay $70 for 150gb speed - to get a good service even if it runs at 60gb. Speed is really fast and reliable but like all services you never really get what you pay for so I'm happy with the way all things run smooth. Only one time in about 3 months my internet fails. I only unplugged the cord ac power supply from the back of the modem and put it back in, and that was enough to make my internet run back again.

Customer service is helpful and knowledgeable about the company. They worked hard addressing my questions and concerns and I'm happy with their help. The installation was fast and professionally done. The technician was helpful and courteous. He was very qualified, and knowledgeable about what he was doing. However, reliability is concerning. Sometimes it is unpredictable. There are few towers locally compared to other providers. It's great though, when it's working well. The speed was acceptable with the exception of some minor interruptions on occasion. It was adequate for what I need in a wireless network.

Verizon came to install my internet and that is reliability. Verizon is great for a internet provider. The internet is reliable because it doesn't go out often. I have strong connection mostly all the time. The internet loads fast and you can play videos fast and download stuff with no problems. Also, Verizon has good customer service and they are always willing to help. The call center answers all your questions and they will make it right. I would recommend Verizon to others. It is a good value service.

Installation was very fast and reliable. I didn't have to wait long at all and it was done in 15 to 20 minutes. Man was very nice and sweet too. Great customer service too. Would be lost without them. They lowered my Verizon rate for the Triple Play Package by sending me a new router and I returned the old one. Speed is great. I don't play games so I don't need faster internet. TV is great too and so is the phone service. Love them so much until they raise the price. Hate everyone else.

The person that installed it was friendly and helpful. He made sure everything was set up properly and I knew how to use everything before leaving. He answered any questions and concerns that came up. Customer service is great with helping fix issues and answer questions. They will help troubleshoot and walk you step by step through getting problems taken care of. We experienced fast internet speed. We rarely had issues with reliability. We usually had multiple devices on the wifi being used at once and there weren't interruptions. Any issues we encountered were easily and quickly fixed. Even bad weather cause minimal disruptions. Sometimes did have issues in the master bedroom on the third floor of our home with wifi getting strong enough signal.

They're excellent and you can't beat their price. Installation was easy. They came on time and left pretty fast. The tech was very nice and polite. He answered all our questions and concerns and showed us how to use the device. And the internet service works really well. Never had any problems and it's very fast and reliable. I have 4 kids who use it everyday plus me and husband and it's still fast. Sometimes we have guest over and they connect including our household and it is never slow. Also, we had to call one day and the rep was nice and helpful. She fixed our issue with no problems. She answered phone, told us who she was and got right to our problem. Would recommend to my family and friend.

This is one of the best internet providers in the USA and in Florida. Amazing speed of navigation and download for the low price that Verizon offer. I pay $50 a month. I highly recommend because the services are good in comparison of price/speed of other providers. Never was necessary for me to contact the customer service. All the answers are in its website. I never have trouble with installations of the network in my house or office. The cables and the modem, including the router was pretty simple to install.

It was ordered as a self install. I received the modem via UPS however I still had to call and schedule a technician to come and set up the service. Have had many problems since July installation. I have had to call many times due to connection issues with my DSL. Slow and lose the dsl/internet at least 7 to 8 times a day. Very irritating at times. Have called several times to Verizon but still experiencing the issue. I will definitely choose Xfinity if it comes available in my area.

I am quite happy with the Verizon Fios service. It is very fast and I seem to have a great connection in all the places I have been. The installation was so easy, too. When I had a question, I called customer service and they were great. The person I talked to really seemed to know their stuff. They were very patient and helpful and made my experience great.

It took the installers some time to set everything up, but they also walked me through everything just in case something happened and they weren't able to get back out fast enough. I'm glad that they helped me choose what needed to be done. Verizon has a lot of things to offer, and I enjoyed having service when I was with them. I always had service even with more than one thing connected, and sometimes I would get more than the speed that I had paid for which was good when I online doing some things that I needed to do. I recommend this company to any family that I have, just because of how reliable they are. When I would contact customer service sometimes it took them forever to help me, but other times they were able to resolve my problems right away. But I'm glad that they had a good customer service and that I got the help that I needed.

The installation process was quick and painless. They arrived in time as they promised and were very courteous and polite. They didn't leave a mess, were quiet and quick as well. Service has gone better than expected and I have been pleasantly surprised with no outages or interruptions in service at all. Speed is insane. I can run all the kids' iPads, my phone, and the chrome cast all at one time. It's pretty reliable and does not slow down at all. The price is extreme reasonable as well. Customer service has been above average though the phone wait times could be a little better. They are polite and I couldn't be more happy with everything in general.

The installation workers were very polite and knowledgeable. They worked very fast but also took time to explain everything and show my family everything we needed to know about our new internet service. Customer service was outstanding. They are very nice and helpful people, and could not have been friendlier or more polite. I was always very satisfied with the reliability of this internet. My whole family can enjoy the internet at once without any interruptions or slowing down. I highly recommend this service and their high speed to anyone looking for fast strong internet. No complaint from me or my family.

Verizon is an amazing company. The facility was immediately requesting the service. The speed and good management of the work team during installation is excellent, fully recommended. Everybody have to used this network. Their reliability is also quite safe and economical, gives you ease for internet connection and unlimited calls. I'm using this for 3 years and I feel satisfied.

I would recommend Verizon Fios. I'm happy with my service. There's very little outage issues and it's very easy to use. Also, easy nonpayment on their website. The internet set up was completely seamless and very easy to follow instructions. They also have good customer support. Anytime I had to use customer service I have been able to fix a problem questions quickly. I also have used chats which are less time consuming. But I wish they would offer more speed for varying prices. Right now I can't afford to upgrade. The options are out of my price point.

My internet provider is 100% reliable. It also provides a very fast connection at a reasonable cost with a number of plans available very accessible for all users who need internet. The customer service is also very acceptable as it solves all kinds of problems related to your internet connection by simply communicating via telephone 24 hours a day. The speed of connection depends on the contracted plan. In my case I have a plan of 15mbps and it is extremely fast and very stable. The installation is very simple, however when buying the internet plan comes with its respective installation kit with its manual.

Great connection if FIOS is available on your area. Reliable service. Installation was done professionally and in a timely manner. They did a great job. Always ask if there is any discount to apply to your order. Wonderful customer service reps were very helpful whenever I called to question or complain about my service. They were professional and courteous. Speed was twice as fast as Time Warner Cable and more reliable. TWC is a giant monopoly that has lost its touch with its customer base. I recommend FIOS over Time Warner Cable.

I am in New York city and the internet here is very fast. Verizon is very reliable for the internet speed. I installed it so fast and easy, too. I don't find any problems in the road or problems after. In over a year I contacted the support and they were very gentle with me, and solved my internet problems in just a couple minutes. Verizon is one of the best internet providers around. I really don't live here in New York, but in Medley, and when I come back to my home I will contract it. Also, I recommend it for old people if they want an easy provider.

It has only gone down once in over 10 years, the service is extremely reliable. Both upload and download are very fast and the speed is consistent. On the rare occasions I had to call customer support I never had to wait very long and the person on the phone was courteous and helpful.

Verizon is always there if there is a problem, response time is on! During installation, they knew exactly what they are doing and did it very quick, I was watching tv very quickly, was very professional during the whole home install. Everytime I have ever needed something, customer services was always professional and never had a problem with any of their service at all. Gonna have this cable for a long time as it's fast. Have never had a problem with the speed whatsoever! Speed is highly recommended for anyone that wants the best speed in the industry.

I have not had any real problems with reliability. I occasionally have issues when I have bad weather. This is not a issue that occurs on a regular basis. I am pleasantly surprised by the speed and happy with it. My previous internet was exceedingly slow and I really didn't realize how slow until this was installed. The installation process was exceptionally painless, fast, and I was satisfied with the experience. However, explanations for questions I had could have been a little less technical. I usually deal with customer service over the phone and this is not always a pleasant experience. It's not unusual to experience a disconnect when getting transferred to another representative or supervisor.

I have very fast service, never lagged or shut down, and no sudden pauses or lapse in service like AT&T. Verizon is the most reliable provider in my opinion. The seamless installation was very satisfying. There were no issues on my end. It was very easy to setup and learn how to use, not many wires and space is not an issue. To this date I have not had to contact customer service for any issues specifically. Anyone I spoke with was related to Verizon install was helpful and easy to communicate with. Verizon is definitely the fastest internet I have used.

Technician took a while to show up, but did his job correctly & showed me how to use everything properly. The time window they give you could be more specific. Internet speed was not consistent at all. Works well when I actually got service, but it Cut out way too much and ran slow half of the time for the high price they wanted you to pay. Could have just been the area I lived in. Customer service said there wasn't a tower very close by & that one may be installed soon. Not very helpful & basically wanted to sell me a higher priced package to "fix" it. Ended up canceling service with them.

Installation was very easy and they got there at the time they stated. The man was very professional. Also, customer service was very knowledgeable to answer all questions. If not they would find the answer. Everybody is so professional. Service was good and the speed was excellent. Had satellite before and I didn't like that. It was slow as can be. Verizon is very reliable and outperforms all other competitors. I would recommend it to anyone looking for fast speed.

It is always there so I am happy to go on the internet and be able to look at games and movies real fast. I do use the internet a lot and I think that I like seeing my family's pictures on Facebook since there are some family members I don't get to see. The man who installed it did a real good job. He knew where everything went and only needed to ask a few questions on where we wanted things. He was even nice to our dog Lucy.

I got a bill of 245.00 and I wasted no time calling Verizon. A Verizon rep (from India) told me he would remove my movie package which was 69.00 which would make my bill 169.00, my original bill has been 165.00 for an entire year. I was very confused as to why things had been removed but my bill is higher than it has been all year. I asked for the bundle package that was now being advertised for 79.00 but was told that's only for new customers. I asked to speak to his supervisor and was told she has the same tools I had and she would not be able to lower my bill anymore. I insisted he put the supervisor on the phone, after a long hold I left my number for a callback.

Recently, Verizon changed their "On Demand" settings. Now you are required to pay per episode for prime time shows. For example you are required to pay $1.99 to "rent" an episode of "The Bachelor". A show that airs for free! Unfortunately, this is a deal breaker for me. Due to working nights, I am unable to watch shows at the original air time. Why should I be penalized for that?! I would highly recommend Verizon change the "On Demand" settings back. For Verizon to add additional charges for a "free" (I'm already paying for cable and premium channels) is absurd. I am actively searching for an alternative company.

I contacted Verizon Fios to set up service. I was told they didn't have Fios at this address. I called three times. They offered a package deal that they would provide internet and DirecTV would provide my tv service. DirecTV did their part and installed my tv service. Verizon pulled a NO show. I called Verizon to see why. They said Fios was offered at my address and would have to have it. I am now paying two companies for tv service. Cancellation for either company is so high I can't afford it and feel I shouldn't have to pay for Verizon's mistake. They refuse to do anything about it.

I moved and wanted to continue using Verizon Fios. I informed sales associate that I wanted to stay in the same package I was in. Marissa then tried to upsell me but I refused the Platinum package due to the monthly cost of $230. The sales associate still put me in the higher package. Now I want to go to the original package that I wanted and Fios is telling me that I would be downgrading and lose all the discounts and my monthly bill would be $240 a month. I heard this is happening to other customers as well. They put you in the Platinum package and when you try to downgrade you lose all discounts. This is a OUTRAGE and seems to be very FRAUDULENT. Stay away from Fios! SHAME, SHAME, SHAME on FIOS.

Home internet service with Verizon has been extremely poor. Paid for highest speed available and had very minimal access in house to internet/wifi. Billing service with Verizon is the only thing that is more horrendous. Not being able to talk to a real person is a major part of the problem. They are not able to combine billing service for home service and wireless. They would send emails saying bill is overdue or internet service would be suspended if bill unpaid and when I would call or access online it would say there was no balance due. Canceled recently and recommend using another provider for your home internet and phone.

I called Verizon to move my service to N.H. They do not offer service where I am, so I decided to give it to my aunt since she needed it anyway. And I still had a few months left under contract. Because I moved where Fios does not offer service, I would not have had to keep it under contract. But as I said I decided to move it as a gift to my aunt. I called and told them my plans and they agreed to move it to my aunt's address. I was done with my order and then I was informed there would be a 80 service fee for moving it. I told them "Forget it, I am not paying that fee for moving, I should not penalized for moving?"

I appreciate any help that you can provide on this ongoing issue that Verizon just doesn't not care about and has no intention of correcting... By the way, this is their mistake, their issue, but I have to spend countless hours and make countless attempts to correct. Please see Reader's Digest version of this nightmare below:

After repeated attempts to resolve an initial agreed price that was not honored after service was installed I asked that the service be disconnected. I spent countless hours on the phone with no resolution. I had Time Warner turn on my internet and when I went to install, my modem, I noticed that my coaxial cables were cut by the Verizon installation tech in order to run the Fios. He assured me he wouldn't touch any existing cable or equipment and that was far from the truth. So here I am without service from either due to horrible service. WORST SERVICE EVER.

10 year loyal customer. I went to renew my service with Verizon. I was told they would credit me on a network extender once I accepted the contact. Right after I was transferred to someone else I was told, "Sorry we can't do that" by the Verizon rep. I demanded to speak with this person's supervisor and Mr. ** from the Maryland office refused. She was very rude and told me to send a letter in the mail with my complaint. Beware, they will tell you anything to get you to renew, then screw you! Canceling my service and going to Comcast again.

I am currently in the process of moving and was hoping to move my Verizon fios services with me. Overall, I have had a decent experience so far with Verizon Fios as I have not had to be in contact with them much. Since when I move I was going from having roommates to living on my own, I wanted to change my plan from a bundle with phone, internet, and TV to just internet to save some money. The first time I called to ask about how all of it worked the lady was very pleasant and gave me one quote. A week of so later I called to go with this plan she was telling me about, and the person I spoke with had no idea of this offer. I told them my situation and that I just wanted internet, and they tried to do everything to push cable at me. I explained how I was confused as I have been hearing about how so many people "cut the cord" and use only internet and save so much money.

I used blocking phone numbers. Still getting these calls! I called Verizon Fios 3 times within 6 months. Today, I was transferred to 4 different person in Verizon Fios. Nothing fixed!! And now my blocked numbers are deleted!! My call log is deleted!! Now all the blocked numbers before are not blocked anymore!! The annoying telemarketers will call me again!!! I asked CS - "can you put them back on these lists??" No??? Really???

Held on the phone for 3 hours and 37 minutes yesterday. There was a minor snow storm. Hung up and tried back later and got India. Then I was told the defective box I was trying to return was obsolete and couldn't be found in any Verizon store for miles. Just picked up the new box the day before! They are sending me another obsolete box on Monday!

We have been trying to have services connect with us for 2 months or more now. Spoke with people several 2 weeks ago. We were promised someone out here to connect our internet on the 6th and no one showed up. We called and they said no that it was never said!!! This is outrageous that they even run a big business like this. Now they said I need to pay to have someone come out, absolutely not! And trying to speak to someone is like speaking to a freaking wall! Do not even try to get service with them. Trust me it is not worth the stress.

I just rent a pocket wifi and the telecom is Verizon. The signal is quite good although I read some reviews said that they can't reach signal. I think that is because of the places. I traveled from west to east, mostly, I recommend it. $2.78 per day is very budget. If you want to try it, here is the link: http://en.ivideo.com.tw.

Signed up for Verizon triple play on the day I moved into my apartment, salesman happened to be on my street??? Salesman said it would be $125 and I agreed to pricing. The next day, I saw advertising for $79 for same package and contacted Verizon to get the better pricing. Called three times and each time someone was supposed to call me back to review my account - that had not been installed yet! No one called back. Technician comes to the door to install and I tell him that I do not want installation because of the issue with pricing had not been resolved. Tech shows me his ipad and assures me the price is $79; I allow him to install. (Got a screen shot of Tech's ipad as proof.)

I just had a Verizon repairman tell me was hooking me up to Fios. He was supposed to be here to stop the buzzing on phone my line. Sneaky way to make money. I called to complain and Dustin tried to sell me on a Fios plan. He also told me that because Fios is now in my area that soon I will have to get whether I want it or not!!

First, we have had Verizon Fios for many years. We should not have renewed our service, but options are limited. The first complaint is that when you click on the guide, Verizon hits you with an add suggesting you to watch a movie. I don't need an add every time I want to see the TV guide. Second, when watching on-demand movies and some shows, the digital picture breaks up and the other night, the movie froze about 10 times. The fast forward and rewind was sticking and it made watching the movie irritating at best. We tried to call Verizon but the wait was too long, as usual. They may blame it on our connection speed, but Netflix streams perfectly for us, so I doubt that is the issue.

I signed up for Verizon triple play for my new house because RCN was not available in this area (I'm moving from NYC). Omg, what a nightmare. Their website is horrible and it took 4 hrs to set up an install request. I should have taken that as a bad omen. They did not fully honor all the parts of their advertised promotion--which is currently still available online: free install, $79.99/mo for 150/150 Internet, cable, home phone, free Starz or Epix for 12 month and $200 visa gift card. Yes, they charge an arm and leg for cable box, phone backup, DVR, etc. but I heard that FiOS was the best, right? WRONG.

Where do I start, I have had FiOS for some time now. I have had lots of issues with my service. The last one (which made me decide to switch to another service provider) is I just paid my bill on Friday 12/30/16 and my service was interrupted meaning I don't have access to cable, Internet, and phone. I called customer service and they said "Within an hour you'll be turned back on." So 3 hours later I wasn't turned back on. Called the same customer service line and she said it might take four hours to get turned back on. Now it's probably about 1 o'clock in the morning. Still nothing. So I decided to give it a break for the day or the night and go to bed.

A month ago I called Verizon for internet service. I just wanted internet service and they had a deal for $49.99 for their 50/50mbs service. The rep convinced me to get double play with tv promising that it would be an extra penny for the first year. But I said I don't even have a TV. He said "you can watch on your laptop and you can cancel after a year." I said fine. Other factor was the router rental fee. I told him I'll get my own router to avoid it. He said that was fine. Plus a $80 activation fee.

Do not try to get Verizon FIOS installed unless you want a character building experience. Maybe your life is too good and you want to add a little misery - you know, punish yourself. Maybe you want to ruin a day or several of your life. Maybe you would like to darken your sunny personality by being nasty to hapless customer service people in the Philippines.

This company provides products. If they do not work you can just about abandon all hope because there is no one to help. I have spent all day trying to get through to someone to talk to about products that won't work, it is just not physically possible to get help. Verizon has designed their whole business around pretending to care and actually protecting themselves from doing anything. Finding a phone number to ring is a puzzle in itself, but once you have jumped that hurdle then the robot that answers cannot understand you and leads you in an infinite loop with no relief in sight or pathway to human contact.

I been a customer of Fios for 4 yrs, and just saw my bill go up. Honestly the Service was okay, but definitely not worth a raise, especially when all you see is old reruns. Now that it was time to renew they not offering any type of deal to lower my bill. Talk to their customer service and very disappointed. The company show no regard for their Customers, so I'm taking my business elsewhere.

Buyer beware! They have the absolute worst customer service, are completely overpriced and make absolutely zero effort to help you as a customer. Go with another company!! Inept as a business, 2 weeks this has dragged out, to my expense! They refuse to call me back or message me, they keep telling me to call them back within a very small window of time. And THEN they never have any available agents.

I live in an apartment community in Virginia Beach. Two years ago Verizon announced they were finally laying cable in my neighborhood which would finally be competition for Cox Cable. Well they dug up my backyard, drilled holes in my walls and through my closet; pulled wires through... and stopped. Two years... two years and NO Verizon... They are not coming to the Oceanfront after all.

I do not have one positive thing to say about this company. The customer service is horrible. They are rude, untrained, unwilling to help you. They just transfer you from department to department and then just hang up on you. If you ask for a supervisor they will flat out tell you no. They get you with low rates by putting temporary discounts to get you to sign up for them. They lock you in on a contract and then balloon up the price. Anyone with access to your remote can upgrade your package and there is nothing you can do to prevent this. They will charge your bank account whenever they feel like it and there is nothing you can do to prevent it or reverse it. They never own up to any of their errors that they cause. DON'T GET VERIZON FIOS!!!

This is the WORST cable I have EVER had! I don't bother with TV anymore, no more Dr. Who here! No TNT, WGN, for pity's sake, we can't even get Shark Tank! In order to get the "basic" channels, our bill jacks up to $200!! Of course, we're paying $135 for nada! Anything on isn't "our" stuff! We've decided that chucking the contract & eating the fees is worth it. Paying for junk we can't watch isn't! The frustration is worse. Wifi? We live off of Cary, go and have breakfast & get free! We're going to go SAT... No WIFI but it's TV I can actually watch! Unless you're into shopping channels, news & day after day of the same Forensic files you watched yesterday & endless prison shows, RUN - RUN AWAY!!!

I just got Fios with 3 set top boxes and a mini box for a guest room that is rarely used. The rep told me that the mini box would be 3.99 a month (which is what I paid when I had Cox Cable), it turns out they charge 7.99 a month because the billing dept says they have no 3.99 mini boxes. The box is garbage, does not even have a place for HDMI cable hookup (like Cox has). The picture on the TV looks like it would have looked in 1952. I would rather have no tv in my guest room than one that offers hardly any channels and a lousy picture. Should have stayed with Cox Communications.

I got this service beginning on Oct after my move (Let's say around Oct 5th). It took them a week to install it for and don't get me started on the installing sessions which were a hassle since they didn't show up the first day and the second time it took them a long time since they were waiting on a contractor (They couldn't locate the man).

I had Fios installed Friday December 16, 2016 and the internet connection NEVER worked properly. It went out 2 hours after the tech left my house. Also some HD channels aren't working. I've called multiple times. They do some remote reboot and it will come back on for 30 minutes or so then go out again. They sent me a new router which I set up according to their instructions. Still nothing. My daughter is home schooled. I work from home on occasion. We need reliable service. I canceled my service. They promised to waive all fees. We'll see. And they're supposed to reinstall my old equipment. I am so disgusted with them. I would never, ever, ever recommend them to anyone. Bunch of ignorant, untrained employees who can't do their jobs.

I'm so pissed. After a few years of good service, price, equipment I got a bill that went from $130 to $154, so I called. Got a rep who said he could lock me into $130 for two years, I said OK. Nine months later I get a letter saying my router was outdated, could buy one for $150 or pay a service fee of $5.95 plus taxes. Called, got nothing from rep but could get faster internet for $15 no tax plus a free router. I took it, internet was the same. No increase in speed. A month went by and got a bill for $164! Called, got some person in India, on the phone over one hour. Got the bill down to $145 so I felt OK.

Switched to FIOS from Time Warner cable couple of years ago because of Time Warners terrible customer service. FIOS was GREAT. Customer service was outstanding. Have a service appointment for tomorrow, spent 20 minutes just trying to confirm, was told to call back, the lady on the phone couldn't find the appointment, got transferred to someone else and for the 4th time got asked for my name. Then the address. Then the PIN number, then asked... wait for it... ready... what was I calling about. WTF!!? Left it off telling them technician is expected between 8-11 to service the system. If he is not here, I'll call Time Warner (Now called Spectrum) and they will repair everything.

I stopped my service and expected to get an early termination fee but I didn't expect to be charged a whole month's service for only 2 days. When I got my bill and called them about it they told me they do not prorate their bills. All I had was internet service and they want me to pay 67.77 for 2 days of service. I don't see how that can be legal. I will never go through them again and will be happy to tell everyone I know what a rip off this company is.

Let me first say, I am literally on hold right now and have been on hold for precisely 2:39:50 with Verizon Fios... twenty minutes away from 3 hours. I am deliberately holding to see how long this inexcusable customer service will last. They use bait and switch tactics to get you to sign up for the service and continue the foolery with nonsense like this 3 hour hold time. Someone needs to look into this. It's not about me... it's about the millions of other users who are unaware or unable to fight back. There is absolutely no excuse in the world why any customer should be on hold for literally 3 hours before they get to speak to a representative.

Internet stopped working 3 times in a years' time span. They can never figure out the issue and they always have to send out a technician. We had to wait 7 days each time for a technician to come out and fix it. I work from home on the internet so this is costing me hundreds of dollars per day. If you're thinking about looking into Verizon Fios for internet just stop now to save you time, energy, and money.

While I am (relatively) pleased with the service (NOT pleased with the cost) -- I am greatly dismayed to learn that Verizon has no intention of honoring a deal the sales representative offered to induce me to switch service providers. The representative, Steven/Stephen, said I would receive a $150 gift card, yet, after I called Verizon to address some service-related discrepancies, I was informed that I was given such a "great deal" that I wasn't eligible for that promotion.

I recently had Fios installed. To make a long complicated story short, my order got screwed up somehow and after two trips out from the technician (who was wonderful) my bill went from about $90 a month to $157. How in the hell that makes any sense is beyond me so I called to have the issue resolved and was told they weren't sure if they could honor the original pricing. I'll be damned if I'm going to pay $157 a month for basic cable and Internet. No special channel packages whatsoever. After hour number three on the phone with them over the last few days I'm promised a callback in 3-5 business days so they can "investigate". Then to top everything off, I couldn't watch tv for the first four days because something was wrong with the signal and I had to have someone come out (who was also awesome - I have nothing bad to say about the technicians) for the third time to resolve the issue.

I had Verizon Fios for one year, and it was 1 year too long. Don't get me wrong, the quality of cable and internet was good, however customer service was AWFUL. My bill was incorrect for about four months. Every time I called, I was on hold or speaking to a machine, and then once a live person actually answered, I would be on the phone mostly in silence while they "accessed my account" or "spoke to their supervisor" for AT LEAST 30 minutes. I deactivated my account because 1- I moved and they would be charging me $160 to reinstall my services and 2- I couldn't deal with the terrible customer service anymore. I have a credit on my account and was told it would be refunded to my credit card. Three weeks later, I still have not seen that credit. I called someone last week to discuss it and they told me they could do nothing and it may take up to 30 days to see the refund.

I signed up for the $29.99/month Verizon Fios service last year. After about a month my rates increased to $39.99/month and I have yet been unable to resolve this issue. Note, I have been paying an extra $10/month since then because I need to repair my credit and they say there is a charge if I cancel the service which I can't afford to pay. Don't get me wrong. The internet speed is great, but the customer service is lousy. And I can't seem to get a native English speaker. I don't know where to turn to resolve my issue because they keep giving me the run-a-round and tonight when I was speaking with a representative she just hung up. Granted I was becoming belligerent because I was extremely frustrated.

I want to preface this with, the landline phone that I'm speaking of has been in service in my home for over 50 years, long before Verizon took over NJ Bell. I've never had a problem with it and only had a $35 monthly bill. Recently, I received a notice from Verizon that they were performing "network upgrades" to fiber optics in my area and that if I didn't call to schedule the conversion by a certain date they will suspend service. I called to schedule the upgrade and the number was actually to customer service. The woman I spoke with was nice but pushy for a Triple Play package. I really have no need for TV, but she quoted me a price of $101.84 and even though I was hesitant, at the time I felt that was an agreeable amount.

When purchasing Verizon FIOS service, I was specifically interested in seeing more football games - a service along the lines of NFL Ticket. The sales rep said he signed me up for something very similar. It took me about a month to realize there were no additional games available to me. The additional games that popped up were repeats. I cancelled service and refused to pay the early termination fee. I escalated the issue with Verizon when they refused to waive the early termination fee and filed a BBB report. The late fee still ended up on my credit report.

Verizon representatives are rude, careless, and outright dishonest. You can hardly understand a word they are saying, and they cannot operate Verizon equipment - computers. Held on ten minutes the person couldn't get into my account, and he finally hung up on me. The second person could care less. I had a year contract. They never notified, just added a 50.00 increase on my bill. When I asked for an adjustment he offered 8.00 discount. Then I called to find out where to drop off the equipment; no answer - they did not know. Told me to call back.

Darvin ** and I attempted to change our Fios plan about 6 month ago since we no longer needed a home phone. But wanted to upgrade to quantum. First they sent me to the center to get the additional equipment but the store didn't have it listed. The clerk called and apparently they schedule to mail it to my home instead. Never got it. So a few weeks later after not getting it, I requested to return to old plan minus phone. During the switch they forgot to keep my multi DVR plan in packet. When I call to rectify it they want to charge me additional... which would be over the original price with phone. Oh, by the way if we just want to discontinue the plan all together it will cost us over $200 since they put us on a new 2 year plan. I'm seriously thinking about paying just to get rid of them.

We have been on the phone with this company for over TWO HOURS to sign up for services. We have been transferred to multiple reps, none who speak English well and talk extremely fast almost on purpose so you miss things they throw in... So after all this time they said their soonest appointment to install is almost two weeks away and there is no way to make it sooner without a request and it still wasn't a defined yes or no! We had to cancel all the services BEFORE they even started because after this horrible unpleasant experience over the phone I KNEW I wasn't going to work with this company let alone give them a dime of my money. Ugh. I cannot even explain in words my disgust with this experience. I would never recommend this. Matter of fact I am going out my way to do this opposite.

Have had Verizon home service for years. Seventy months from what customer service told me. I have a $43 credit on my account. Spent three hours today trying to find out why I have no internet. After being outsourced and disconnected twice. I was told I have no account. After reading my info directly from my statement to the sixth representative I was told. They were sorry for some reason unbeknownst to them my account had been closed in error and I would need to open a new one with a new installation date. I did... with xfinity.

I have been a Verizon customer for over 15 years - TV, internet & cell phone. Up until recently I have never had an issue calling Verizon and getting my issues resolved in a timely manner. I tried to contact customer service several times last week to ask for an additional HD DVR. I waited for at least 40 minutes each time and decided to hang up each time because of not having additional time to wait.

Fios Verizon have the worst services and customer services. They promote false offer, mess up with your orders and won't let you make any changes to your plan even if you are not contracted since it is absolutely impossible to be held to a customer service more than 10 minutes without the conversation being cut off in the middle of the conversation and with nobody calling you back.

Had getting several mailings and emails about a bundle deal... 2 years for 69.95+tax, 100 by 100 internet and 2 movie channels free for the 2 years. Fios installed 2 weeks ago - no movies channels, called Fios. They said that was not part of the deal, after talking with them for 1/2 hour and telling them I just wanted what was promised they said "OK, it will be on your bill, but you will also see a credit for the movie channel."

Verizon has an awful web site to get any info from. Verizon just wants you to update to their FiOS and makes DSL very slow. I got two emails from them one yesterday and one today about free download for their in Home Agent. The first email download did not work. Believe or not, one of their chat tech claims my device "is not compatible." I receive the second e-mail a few mins. after that chat rep ended. Guess what? The same story download/install/uninstall. This took several hours of my time. Guess Verizon thinks I don't have a life. Nothing BUT trouble with Verizon since I moved upstate from NYC.

I fell for this. I was with them and then left to go to TWC. The customer service was terrible with TWC so I went back to Verizon. They lied to me about the rates, giving me a good rate of about $130.00 per month for my bundle package, phone, cable and internet. I also got a premium movie channel package. Sounded like a great deal to me. A year later, the bill almost doubled! I was in shock. I had to cancel movie bundle of course which was fifty bucks but bill was still now at about $167.00. I was in a two year contract. I was expecting my bills to stay at the $130.00 for two years. That is what I was promised. Forget the movies. I know that was perk.

I had no choice in signing up for Verizon due to service area - Ive had one terrible experience after another beginning with splotchy TV service to which I cannot get a service representative to fix the issue. On top of all of this: this is the 4th time I've tried to call about the problem and my wait time is currently 1 HOUR and 20 minutes (still counting). The last wait time was 1 HOUR and 45 min. Who has this kind of wasted time? At least with Comcast, someone answered the phone (even if they weren't always the most intelligent). If I could switch services, I would in a heartbeat. If you have a choice - don't let it be Verizon Fios.

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I have never in my life dealt with such incompetency. I wanted to share a Verizon account with my mom since we now live in the same home. Verizon gave me quote which is exactly what I wanted, however they went ahead and make the changes and sent me equipment, told me I can start using it. I opened the box and it's the wrong equipment. The Rep On the phone told me to return the equipment asap so I can get a tracking number so the RIGHT equipment could be sent out.

Henry ** - Tech support hung up and transferred me without consent and put me back into the queue because he was too lazy to fix my problem. Then what really gets under my skin is that Verizon cuts out at least 3 times a month, but still want me to pay nearly 200$ a month for services that don't work! I am switching to Optimum!

This huge company doesn't have email to contact them. The live chat is with a computer not a human. I just wasted 45 min trying to make an acct on their forum and it still doesn't work. I called yesterday to set up my Fios remote. I was on a live chat (couldn't find one today) for 45 min with India with someone who wanted to reset my machine. He couldn't figure it out and I Googled and did it myself. Today this same guy from Verizon keeps calling my cell phone (I'm at work) and leaving me messages marked urgent. I can't call back because I am working and I can't get them to stop calling because there is no email or chat available. To feel hatred towards a company rather than a person is likely unhealthy but I can't help myself. Stop calling me! Why mark a remote control issue as urgent phone messages?! Why don't you have email contact? Instead you prefer putting people on hold.

I had FiOS installed, the technician was excellent but the sales people messed up the package I had ordered over the telephone. It took two hours on the phone and several people, some from India to get it partially corrected. It is still not all I ordered and trying to get a real English speaking person to assist that know what they you are talking about is near impossible!!! I do like FiOS but reaching someone over the phone is worse than hell! I plan to call again (5th time) tomorrow morning and spend another 1 to 2 hours trying to get the rest of my message across. Beware of Verizon's telephonic support line, yeah right, call 800-VERIZON is a joke.

They said better quality-lies. They tapped in the cable cords that already were there. And it digitalizes a lot. Internet is said to be better. It's worst. We go upstairs just above the modem and you lose connection. They told me $20.00 more than cable. It's actually $60.00. We had 3 DVR boxes before. Now we have 1 and pay more. They say your record 6 shows at a time, but once they get signed up, then it don't work. You found out it's $11.95 more. Everything is extra fees or charges. Movies around $6.00-$7.00 to rent or $20.00 to buy. And these are movies that are $2.00 everywhere else. Basic channel on all other tv/satellite companies are extra. GSN, DIY. They send me surveys but if I mark 3 or less, suddenly the page won't load, but if I change it to 5 or over it loads fine. Almost like they don't want to hear about bad service. Now I'm stuck for 2 years. I hate this company!

This the worst experience for the second time. They offer low rates to customers and exist customers must pay full price or sign contract! Don't ever get Fios. They cheat you add on excessive charges and customer service the worst! I should be running that because I would try to keep my current clients. They claim you don't pay for phone but you do indirectly. Never get Fios. They want me to wait for hours to fix a problem I did not cause plus termination fee! So you see it's all about money! Hillary you better do something good for this country or this less than a third country who has more scruples!

Stay away from Verizon FiOS. It is an absolute scam and I can't believe that they exist. I was in a Cellular store buying a new cell phone and was approached by a Salesman. The bill would be $20 cheaper per month or so they said, compared to my Optimum Online monthly bill. So we scheduled an installation date and in the meantime they sent me an enormous box filled with installation material and equipment. I was never told this was going to be sent. Two days before the installation appointment, I received a phone call saying that there's a road blockage in my area and that they will not be able to install the equipment or the service indefinitely and that I needed to return my equipment. It sounded rather shady since the rep on the phone couldn't tell me anything and even asked me where the roadblock it was, like I knew!

First call I asked what kind of internet offers and plans they have in my area for the 50/50 speed. I specify that I only want internet service and did not want any plans that would have channels. When finalizing the order I noticed that he was talking faster than before and tried to listen and pay attention since I wanted to make sure I was getting what I asked. What stand out to me was that it is a 50/50 plan and it includes free HBO. I asked a question and he continue to read in a fast pace until he finish and asked if I was ok with the plan (yes or no).

Subscribed Verizon Fios service. It was smooth installation no hiccups. Next couple of days router started to lose connection. Called Verizon service to report the issue. Getting to repair is utterly indescribable that first you must go through the automated service which is the worse and then be on hold over an hour and half to connect to real live technician. Same issue over and over again. It default to previous owner that was serviced at same location. Seriously this just not acceptable. I have no service and have been on hold over an hour and 45. Now finally got tired and hung up. DON'T GET VERIZON. Unreliable connection, unreliable customer service.

I have been wasting my 21 hrs of my life for the HSI installation. It was very good when I previously had the service installed but not this time. First, when I called in to inquired the time frame that the technician would come a female customer rep told me, "Oh well, they will come from 8-5." Wtf. She was too lazy to check the time? Then I called back and talked a very nice customer rep, he told me the time frame was 1-5, and they would call 1 hr in advance. Ok, that was better. So I waited 1-5, no one ever called me nor shown up. I called and talked to 2 or 3 customer reps, one of them told me that they were behind their schedule, so if I wanted to wait around, then she let them know that I was waiting for them. I waited till 9 pm and no one showed up.

I once inquired over the phone about what the rates for Verizon Fios would be in my neighborhood. The sales associate was completely unintelligible and was speaking extremely fast, only punctuating with "Yes or no. Yes or no." Although I only asked for rates, I was still sent equipment weeks later even though at that point I had already signed up for Xfinity internet. I returned the equipment at the store with no issues. Today I received a bill for over 90 dollars, saying that I had been charged for the equipment, and that I had been subscribed to a landline unbeknownst to me. So I was signed up for services after just having given my address, and now I am going to be spending over 100 dollars (after prorated charges for cancellation) for literally nothing. I have used nothing from Verizon, and they are robbing me.

My Verizon FIOS installation time 11 AM to 3 PM on 10/25/16. The Verizon technician called me from tele. 855-898-3244 at 6:12 PM on 10/25/16 and said he will be at my home in one half hour. I asked him how long would the installation take? He replied about 3 hours. I told him to cancel my order. This is the third problem that I have had with Verizon FIOS.

Verizon increased my bill dramatically while I was overseas and then threatened to cut off service at short notice. Their respect for their customers is almost as bad as Comcast. I will change companies asap.

We negotiated a new 2-year bundle 5-18-2016, verbally (never received a paper or email confirmation). We still have the phone message from Verizon on our answering machine. Our price was to remain the same. Every bill since has shown an increase - can NEVER talk to same rep, no one ever returns calls, even called/wrote John **, Executive Director, Customer Relationship Management - nothing - don't think he exists. In addition, we are charged the higher rate every month with a $5 late fee for unpaid balance. Is this Verizon's way of getting customers to resign and subsequently charging higher rates??? We are very dissatisfied with Verizon, service non-existent. We are not sure at this time how to pursue. Buyer BEWARE!

I cannot find any way to eliminate spam emails, even though I continually mark them as "SPAM." Over half of the emails that I get is SPAM! Most email providers will filter out spam emails so that my box is not littered with spam from the same provider everyday. Verizon also continually sends solicitations for movies & premium channel, even though I have used the "Opt Out" link and requested that they stop. They did not! I called Verizon to complain and the customer service rep said, "What's the big deal? You can just delete them."

On September 18, 2015 I called Verizon (1-877-896-2271) to discuss a mailing regarding their Fios service. I spoke with a representative (rep) named Greg in Arizona and at the end of our call I agreed to a two-year contract with Verizon totaling $193.05/month. I received an email at 3:48 am on 9/19/15 agreeing with this total. Greg assured me that this would be my monthly price, but that my first 3 invoices would be slightly higher due to an activation fee. A service technician installed my service on 9/25/15. My first few bills were a little higher than promised, but I waited to contact Verizon, as Greg instructed, until after my third billing notice.

Just recently my 2 year special contract was up so I called to renew it. What a big mistake. I called them up. I had preferred tv with showtime phone and internet for 159.00 a month. So I said to the sales rep that with N.F.L. football starting I would like to add a channels to see more games so they never told me nor did I agree to move down from preferred tv. The Fios rep decided to give me custom sports and more so now I am in a package with less channels except for a few more college games not N.F.L. games like I asked for 20 more. Now if I want to switch back to what I had instead of 159 it would be 205. Fios recently sent me a survey online so I let them know I was not very happy. Figure they would try to make good. What a big mistake. They couldn't care less just big corporate greed. They don't even respond to the surveys. The new customers pay less than their existing customers. Sounds fair? Don't do business with these crooks.

I signed up with Verizon Fios thinking I was going to save money from a cable company. The sales rep and I were on the phone over an hour, she was great! I requested the $69.99 1 year service without a contract. By the time we finished she explained my bill would be $120 and some change which would include taxes. Unbelievable! After service was installed, I realized on the smaller box there is no TV GUIDE. I called VZ and was told the small boxes do not come with a guide. Who in this day and age would have a tv without a guide and would have to flip channels to know what is actually showing on the set?? Not I! One week after service the small box stopped working. I was immediately sent another box. That box doesn't work!

My Verizon FiOS bill and account (I have cable and internet) have been completely messed up and wrong for the past 82 days (since July 17th, 2016; today is October 7th, 2016). That is coming up on 12 full weeks. I have literally spent, at the very least, 16 hours and 82 days trying to get my account and bill repaired. I have spoken to at least 7 supervisors and 1 manager. I have, essentially, wasted more than two full-time work days trying to rectify the issue and it has yet to be resolved. It is despicable and disgusting. Furthermore, in addition to my bill being incorrect for 4 months (July, August, September, and October bills were all very incorrect). The system will not set my phone number to my account, thus I must always go through extra verification whenever I contact them.

There should be a law banning sales reps coming to your home! They pitch what sounds like a great deal but is it really? Couldn't understand some of the things he was telling me! But I understood I could cancel 30 days after installation. But I don't want to cancel after installation. I thought I read somewhere where I could cancel before installation. Is this true? I really didn't want Fios but the sales rep kept pushing and said I could cancel. I've heard and read about complaints against Fios. A lot of people not too happy with Verizon/Fios. I would like to call and cancel now but am afraid of the hassle and headaches and being put on hold!! I wanted to send an email but can't. I have to call! Any suggestions?

I called 1-800-verizon to find out why my account was cancelled. I moved from Brooklyn, NY to Long Island and I transferred my service on Sept 4th, 2016. I had no problem that day transferring service and I received confirmation emails and an installation date and time email. I was told I would be able to use my account on my computer until my service is restored in my new home. I didn't check on that and then one day I wanted to watch NBC.com and I tried to log in, it didn't work. SO, I went online to Verizon and my account was cancelled. I have been on the phone this morning for 2 HOURS! I am speaking with representatives of Verizon in the PHILIPPINES who do not understanding what I am saying.

I signed up with Comcast and initially, an American, took my call very bubbly with a great attitude. I believe this was all to get my business in the first place. I switched from another Cable company and thought Verizon would be any better. Well, it's certainly NOT!! I attempted to perform the self install myself and the wifi would not connect stating the PW was not correct. Myself and 2 other people in my home typed it numerous times as it states on the router. We then called Verizon approx 9pm at 1-800-837-4966 which is the number the American sales agent assured me a domestic agent will pick up 24 hours a day if I needed help.

These people are ridiculous and shady! For the first two years of Verizon Fios, we were okay with them, then after the promotional period when they jacked up our rates, we have been battling with them in the outrageous prices they have been charging us. We have changed our plan around, lowered the quality, only to seem to be the same cost. So finally, after the past three months of being charged nearly $1000 within that time period, we signed up with another company, and phoned Fios to cancel BUT THEY WON'T CANCEL!!!

So... I pay my Verizon Fios bill on 9/30/16 at 10:25 am est and get a 'late payment' notification on 10/3/16. When I call customer service they tell me that since I use a checking acct and not a credit card to pay the bill that it can take up to 14 business days for the 'check' to clear? This is an online payment that they state "We will receive immediate notification of your payment..." which is suddenly no longer possible. I have paid this bill for years without a problem and the payment posts within 24 hours. What's happening, Verizon? You seem to be sliding back into the 'Stone Age'. Maybe I should just start sending in paper checks from this day forward. Terrible service and too expensive. We are slowly getting rid of the need for TV and are looking around for other internet only providers to take the place of this terrible company.

Verizon Fios has the worst customer service. They are rude and make you hold in line for two hours! I just received a bill "for past due payment." Every time I would call they would give me different information. I just spoke with SAM who I also asked who to give me her employment id/verification and said she was not allowed to give that to me. Sam was very rude and would cut me off when I would talk and she also yelled plenty of time and said "listen for me to finish." After I the customer have waited sooo long and been patient with them after not showing up for 3 different installment dates. They still send me this bill.

Please stay away from Fios. Do not sign a contract with Verizon. It will get you stuck with company which horrible in customer service. Their technicians are unable to do anything. If you ask themselves for help the respond would be "what you want me to do" or "you go ahead and try to disconnect the service". Hahahaha. They do not show I spend hours trying to talk to those things. They're just a bunches of idiots.

At a loss for words! Installation of internet and TV canceled 4 times. Current Verizon phone line is draped on neighbor's clothesline pole and has been for quite some time. Requested this to be fixed with second setup appt. That was about a month ago. Verizon called to cancel again today. New Day will not work for me, and can't get through on phone. Tried for over an hour. Tried 2 different numbers, selected different prompts, only to be put on waiting, and most were totally inaccessible (443-992-4550). Also tried 8553863737. After previous cancellation, they were willing to waive the setup fee (if they hold true to their word). At this point, I don't know if that is enough.

I was so happy with Verizon Fios until just recently when I attempted to downgrade services. The customer care department is very rude on the phone after 2 hours on the phone. They did downgrade my service but took away my internet security suite to "lower my bundle" without telling me. Luckily I saw this and called customer service and the agent stated he could not add the security suite back on. After another 2 hours on the phone I got so frustrated I went online and added it myself in less then 5 mins.

Verizon is a joke! I am trying to give them money to use their residential Internet service. They mailed me the Router and they were supposed to install my service on Sept 2nd. The problem is that they didn't show up. No phone call, no information, nothing. So I call in and they apologize and reschedule for a few days later. And guess what? NO SHOW again! That's 2 days I missed work. I call again and they apologize and reschedule. Is the 3rd time the charm??? NO! still no show.

I don't normally write reviews, but I felt it was important to let consumers know what a terrible company they are. I spent 1:07 yesterday on the phone (wasting my life!) to get nowhere with 3 customer service people who told me lies and talked to me in their confusing language. "Thank you for your patience, but here's what we can do for you..." [Proceeded to tell me with confusing numbers and deceitful ploys.] That they were not able to do anything that I asked. Worse, they tried to deny my request and lock me in for a 2 year contract! I just don't think that people should me made to feel stupid. It's not good business. After being a "loyal and valued" customer for so many years, they could not honor my simple request. That is not acceptable and as a consumer, we are powerless to do anything against this monopoly provider except to tell the world truly how awful they are.

Over two years ago, we made the switch from Comcast to Verizon Fios as we received a flyer in the mail for all NEW customers with Verizon Fios, you receive a bundle deal and a $400.00 visa gift card. Well from day one, the experience we received with this company has been extremely unprofessional! First, we NEVER RECEIVED OUR GIFT CARD. We made several attempts to have this sent to us and NO ONE EVER SENT IT TO US!

It is unbelievable to me that Verizon Fios is in the Palisades Center Mall and does not provide service to a business in the mall. I know for a fact that there are businesses that have been fighting for 2 years to get service just like myself. They are the only providers in the mall but do not service ALL customers of the mall. That is why 50 family members and myself have switched all our personal accounts away from Verizon. Bad business practice. If I could give Verizon a "0" rating I would.

A good warning to anyone else that has VERIZON FIOS... Long story short - My 80 something parents have Verizon Fios - home phone/internet/TV. The bill is in my dad's name - my mom an auth. user - Dad died. All mom wants to do is not change anything just change the bill into her name - easy?? Oh no not with Verizon even though they have been paid on time customer for over 20 years. Verizon want to see death certificate and pull my mom's credit!! Just to put bill in her name. Finally after phone calls lasting over an hour and speaking to CSRs in the Philippines etc. someone in the USA calls her to say it's done BUT... by now she's had quite enough of Verizon and wants to cancel.

I have been a Verizon Fios customer for years and for the most part I am very satisfied, however, for a company that claims to be the best in the industry, they have the worse and most problem plagued website. It is unresponsive, crashes all the time and take forever to load. Furthermore, they have no way to contact them by email to help them by making suggestions. You have to call and you get someone in foreign country that hardly understands English and at the end, says they can't help you anyway.

We have had Verizon Fios for several years and we recently upgraded our internet speed. Our new service is been horrible and has not worked since we got it. After spending numerous hours on the phone with Customer Service we have had no luck and when calling Verizon for credit for the service we have not been able to use but have been charged for - the customer service rep actually blamed us and asked why we had taken so long to report the problem (2 days - we were trying to reboot and figure out what was going on). Will never renew our service with Verizon and wish we had more alternatives.