Suddenlink Reviews

We have been trying to get service installed going on three weeks. First the “installation technician“ came out looked around and said I needed a path to the pole in the far corner of the property. I worked for four hours clearing the path. The next day another technician came out looked around and said he would have to run a new wire from the pole to the house and requested that I had to have the electric company clean the top of the pole and that I had to totally clean up my back yard.

I have been attempting to get cable and internet service since Monday. Finally, at 11 am Wednesday the internet was working. Cable TV not at all as of 9pm Thursday night. Tomorrow they get their equipment back (not through the front window of course). I have probably spent nearly seven hours on hold with "customer support" this week. They seem to usually be "Experiencing unusually high call volumes", an over twenty minute wait time turns to hours just to regurgitate the same information again to someone with an off continent dialect of English then get transferred to another technically unenlightened soul who can't help me either.

I live in Bossier city, LA and I bought a house in Shreveport, LA. (3 mile difference) Suddenlink does not service in Shreveport. I called on the 13th of Sept to have service disconnect. The rep disconnected my phone call. I called back and waited another hour and finally hung. I called back on Sept 20th and finally reached someone. I told him I needed my services disconnected on OCT 6th. He told me no, I had to pay the entire month bill even though I was not going to be there anymore.

I have been a Suddenlink customer for years, phone internet and cable. Was an old "VIP" for Bundling. It has become a nightmare as of late, constant outages on phone and internet. I noted over 46 outages over 2 months. Sometimes just minutes, others over 24 hours. Tried to get my bill lowered with no satisfactory answer. I am so tired of this. And customer service is a joke! Last two calls were over 45 minutes on hold!! Bring back the old reliable Suddenlink because suddenlink with Altice is awful!!

I pay about $125/mo for internet because there is no unlimited data plan available in my area (10 minutes away customers are offered this plan). The internet was down all day today and for the past few months has dropped roughly every hour. My neighbors have the same issue so I know it's not my equipment. I know someone who works in utilities and has more insight on the issue and it turns out the line in our area has many splices. They asked on a job why Suddenlink doesn't replace the line and were told they didn't have enough customers on that run to warrant properly servicing/replacing it. Perhaps their poor service is why they don't have enough customers in the area?

Dealing with customer service is a nightmare. When I first purchased this service the gentleman lead me to believe I would be getting a specific locked in rate and then suggested I add cable for no additional cost. He obviously lied as my bill slowly increased every month with unlimited internet and I was being charged for the cable that was promised to be part of a bundle with no additional cost. Oh and if you have a question about your bill, don't expect to have an easy time getting through the automated service. I wanted to dispute a bill but the only way getting through to an "customer service representative" was to PAY THE BILL that I had questions about. Not mention, I have been on hold more 20+ minutes as they "all of the customer service representatives are currently busy." Good luck trying to get through to talk to an actual person. This company is awful. Still on hold for half an hour and this has happened every time I have called.

Currently on hold for 43 minutes waiting to speak to someone. So many problems with Suddenlink, customer service is AWOL. They are mailing out a current "promotion" that nobody at Suddenlink knows anything about. For real. I was with Suddenlink for over 2 years but the last few months since they started with Altice have been a living hell for customers trying to get accurate information about their bill, services, or speak to someone in Customer NonService. Last week I went to the local Suddenlink office in person to pay my bill, the line was halfway out the door and people were complaining. The guy behind me said, "The h*** with this, I brought my modem back and they can shove it." They have a monopoly in my area but I'm looking at dropping them and just getting unlimited data on my phone. Much cheaper. Currently paying almost $100/month for internet alone. At this price there should at least be customer service. Not happy at all.

Updated on 08/01/2024: Resolved.

I have been trying for more than three weeks to add internet service to my father’s account. 5 technicians 2 modems and hours upon hours spent on hold just trying to talk to someone not only does he not have internet, but now he doesn’t have phone service either. To call Suddenlink is a joke as you are on hold no less than 1 hour. Do not use this service!

Built a new home in Lubbock. Internet worked fine but was oversold service that their infrastructure couldn’t support. There installers were nice enough to point it out. Television service never worked in the six months we lived there. Three tech visits and ten calls and never could hold a signal. Disputed final bill as an attempt for an amicable end. Instead was given the runaround. One person sees the past record of calls and then another doesn’t. To make customer service even better they sent me to a collection agency. Went to pay bill after that and their online payment system wouldn’t work. Poor business on more than one level.

I wish I could give this company <1 star, the service is that bad. My internet goes down multiple times a day. At first I thought it was due to the crappy router/modem from Suddenlink. But, this evening it has been down 3 TIMES IN LESS THAN AN HOUR, and I have a high quality modem/router that I purchased for myself. So, I know it is a service issue. I'm paying ~$100/month for an internet that is spotty at best. Unfortunately, they have a monopoly on the market in my area, so I can't change to anything else. Their customer service also stinks. I went to their brick and mortar store to turn in the bad equipment, and was informed that: a. they couldn't change any features in my account, and b. they couldn't unlock my modem on their network (literally means putting a few numbers in a computer field). I had to call customer support for both.

Success! Waited on hold for 2 hours. Spoke with Kamala. She had me up and running within 15 minutes! The 5 stars are for Kamala and not for Suddenlink. 12 days. 12 agents. 1 tech Not sure what Kamala did but????

A couple of months ago I received an email saying Suddenlink was changing the look of my bill. For over 60 days I tried to access my "New Improved Bill/Statement". Couldn't log into my account. I went into the local store and they couldn't even print me out my bill or statement. But told me what my balance was so I could pay my bill.

Three experiences today: 1. Left phone number for service call back. Suddenlink representative calls back as scheduled, but phone connection dropped. Representative never called back. 2. Tried to chat online, but no one ever answered the chat prompt. 3. Called and stayed on hold for representative. Advertised wait time was 20 minutes. Still holding 55 minutes later. This is typical of Suddenlink.

9/11 I received a "urgent message" on my PC advising me that I needed to get my Sept Payment in. I called 2 of the posted numbers for customer service & both gave me a message, "The number you have reached is not in service." The 3rd number I found on their website worked & waited 34 minutes to talk to a human being. I advised I mailed my check on the 31st of Aug. and it cleared my bank on the 4th of Sept. - Cust Service asked for my bank info & check #- I provided enough & was advised that it would be researched. Not to worry. One final note, I went on my account with SL and found I don't have any balance due & I have no previous payments even though I've never missed a payment in over 3 years... What's with these folks?

Well, the cycle date changeup and a fraud on my bank account caused a single NSF draft after 5 years of loyal patronage. No worries my friends! Suddenlink customer service to the rescue! NOT. They were very nice and syrupy thanking me for my years of loyal service with no payment issues and even for the wireline service add on I pay with grace. But OH NO the $30 nsf feed "cannot be waived under any circumstances because the issue was not on their end".

Three and a half hours on the phone today. I called to adjust my services. One person gave me a deal with new codes. The box went blank but she said it could be 5 minutes. I waited 20 and called back. Was told my codes were correct and my 2 boxes were damaged somehow. I got the same answer repeatedly, I would have to wait until next Wednesday...a week! I asked for a supervisor. I was told there was nothing that could be done but I could wait. About every 10 minutes he would repeat his spiel encouraging me to give up. I kept replying if I couldn't speak to someone else I would call back and cancel my account.

Three months I have been attempting to get Suddenlink to correct get their service working for me. They dropped my email access, upped my prices every year (when I complaint, told me I need to renegotiate every year as they automatically raise my price if I don't). Asked them to fix my phone so I could choice the options they offered (well that resulted in a total loss of phone service for two months). Told them I could not get on the internet and then sent out a tech and once he found out I had my own modem blamed it on that and left.

My internet would not work right for three months. I call Suddenlink just about every week to try to get it fixed. I also asked that they credit my account for the lose of the service and was told that that would be done once they got my internet back up and working. Finally they got my internet working. Not at the speed it should be but I can get by. So I called them to see how much they were going to credit my account. I was told that because it was over 30 days that it would have to be approved by a supervisor. As I had not heard anything I called back today and was told that the last time they had a record of me calling in was on January the 2nd and that he had no records of any of what I was telling him. After being on hold for 37 minutes, I was told there was nothing he could do.

I have not received a September bill from Suddenlink. I usually receive a statement by email around the 5th. I tried to get on my Suddenlink account online. It stated they were down for upgrading. I waited a few days past the completion date stated in their email. I called and requested a statement be sent to me. I was told I should receive one in about 5 days. Still have not received one. Went online and it showed there was a zero balance. Called again. Was told there would be an exceptional waiting time. Went online on the 16th. Account still showed a zero balance. I decided to pay the same amount as what I paid last month. A payment error stated there was an issue processing the payment. So I decided to pay with a credit card. Payment Error again.

If I could rate negative stars, I would gladly do so. Customer service is abysmal. As I write this review, I've been on hold for almost two hours. When I finally get to talk to someone, I get transferred and put on hold again. This company is just awful. My service has been out for almost two weeks and no one at Suddenlink cares.

My dad lived in Oklahoma and because of medical issues moved him home with me. I packed up the Suddenlink equipment by mistake. They sent him a bill for $600 and said he has a time frame to pay. Within a few days he received a letter from a collection agency. I got an address to send the equipment back and they received the package (sent via Fedex and they had to sign for it) and a few days after they received the package with the equipment they sent him another bill for the equipment that we sent back and they received. I tried for 2 weeks to get a hold of someone in customer service and nothing.

They provide very poor service at a premium price. Their techs (in WV) are contractors and poorly trained. Calls (be prepared for a cumbersome computer-driven Q&A session followed by a very, very long wait on hold before you speak with a human) are outsourced to India. The call center will make appointments and credit promises that the company will not keep. If you review them through Google, they (likely a bot) will reply with an email address you can write to for help. Write away, but don't expect any reply. If you have any other options available to you other than Suddenlink, do yourself a favor and try them first.

I have made appointment after appointment and there always seems to be an issue that arises making service not installed. In the two weeks since I ordered service, I have had four appointments scheduled, spent over 4 hours on hold, and had an in-office visit with a representative and I still don’t have services installed and nobody can give me a clear answer as to why I don’t have service. I am so beyond frustrated and plain angry that I want to cancel all services.

We have been waiting for close to a month for installation of a bundle package which includes cable, phone and internet. The scheduled appointment was for yesterday September 13th. Even received a confirmation call which stated the technician would be arriving between 1 and 5 p.m. The tech never showed though both myself and my mother were home. Tried calling the help number which told me the tech would be at my house between 7:44 and 8:44 p.m. still a no show. Called again and was told it would be between 9:02 and 10:02 p.m. Still a no show but then it is realized that is a bit late. So basically just got the runaround by an automated system and was on hold for over 2 hours trying to get through to someone for an explanation.

DO NOT use these services. Have had only a few months and from the first day, I have had nothing but problems, from technicians, customer service, etc. I have been now trying to cancel my services for a month and keep getting passed around to all kinds of departments. No one is helping. I have been on hold for over an hour on multiple occasions with no resolutions. Again, do not use.

Billing for internet started out the month with a high number. Could not see usage for first 5 days but the amount of service used last month was added to this current month. Was told by local office they were for sales only and not for tech questions. Called the Tyler office and was told they could not see the account and there was nothing they could do. Asked to speak with higher up who had access to more info and was told to call back next day. This after being on hold for one hour.

Having a scheduled time of 11a.m. to 2p.m. and taking the day off work. A technician shows up at 8:30 p.m. Does not call or knock on our door. To see him pulling off as we go to the door. A card is on our door saying contact the office to reschedule. Then my phone rings for the man on the phone who wasn't the tech at my door, say "I don't have the equipment!' What!!! You were just at my door. The man replies, "No I wasn't."

I decided to switch to Suddenlink after receiving an email that looked intriguing. I made the call and ended up waiting over one hour before I was able to speak to a human. This agent was polite and informative and spoke with no accent (which I have come to appreciate in the last few years). We discussed everything and concluded that I wanted a particular TV package, internet, and phone service. We reviewed all the extras and set an installation date--contingent on me getting an email describing all services and all costs. I set the date and I reaffirmed that an email would be sent immediately to the email address that I had given. The following day I had not received any email.

I have bought Suddenlink service in August 14, 2019, was a new service and installer has to add a new cable line from main box to my house. They left the cable outside and when questioned I been told that someone from the service department will come in day or two to bury those cable underground. Till date no one has come to take care of my issue. The customer service line is always busy, even after a hours of hold someone will answer and not willing to help at all. I will never ever recommend to any of my friends or family to go for Suddenlink.

After purchasing my own modem to upgrade my internet service (which btw Suddenlink solicits me every week at work to do) I finally take the time to go buy my own modem after paying 894 in modem rental over the decades I was a customer, I decided to drop cable because of rising costs and go with unlimited internet due to going over every month and upgrade to higher speed which required a new modem. I go to my local office with all my cable equipment on Sept. 9th to be told that they couldnt help me in the office, that I needed to call the 800 number. And I might as well take my cable equipment back cause I'm already billed thru Sept 30th. So I have them just cancel everything because I already took the time to gather all the cable boxes and modem and remotes and if they can't help a loyal customer in the local office then why bother??

We have been without service since Aug 26th. Called the next day to find out there was a major outage in the area. Got a text later saying issue resolved. We still had no service. We call and set up an appt, the quickest we could get was the 29th. Tech never comes to the house. Sent us a text saying lightning hit main line and maintenance would have to fix it. We called that night to see when issue would be resolved. We were told system would be down until Wed the 4th and nothing could be done. We call Wed and were told to call back the next day, system still down.

I canceled cable tv service on July 5 and have a reference number. I canceled auto draft because I didn't trust them. Good thing. They are sending bills and on top of that the fee is $30 dollars higher. I have been on hold for a 45 minutes and had to call 7 times because the recording says this is not a working number. I am afraid this is going to hurt my credit rating. PLEASE HELP. I CANCELED BECAUSE THEIR CUSTOMER SERVICE IS SO BAD I COULD NOT TAKE IT ANYMORE.

We switched to Suddenlink a couple of years ago for the faster internet speed. It worked great for a while, then started randomly going out at various times. After 4 service calls, during which everything that can be replaced has been replaced, we are still having issues. A tech came out in August because we were still having problems with a couple of outages and loss of the guide, plus we have one tv without Tivo that doesn't work at all. We are still having issues with the guide. We received our bill and there is a $60 service call charge. I am so sick of dealing with these crooks. I have spent so much time either on the phone or having to meet them to get something fixed that I SHOULD BE SENDING THEM A BILL!!! We work and have to take time from our jobs to deal with this mess, yet they have the nerve to charge us for a service call to fix their horrible equipment.

Cancelled service on July 30 due to moving out of service area. Was to be sent a pro-rated bill. Never got it. Called on August 21 and spoke to Shawna who said equipment not returned. We have a receipt for it so she sent me to Jared who said termination order was not sent. Equipment return OK. To receive pro-rated bill for 8 days service (Jul 23 - 30). Nothing. Now being billed $530.65 and cannot communicate with anyone. No phones work. HELP!!!

I was charged $70.54 for a technician appointment to fix a problem with my phone. The technician couldn't find a problem with equipment inside except he said a splitter was not hooked up right (funny the tv, internet and phone hooked to that splitter had worked just fine for 5 years). He said the problem was probably with an amplifier in the outside box that they had installed due to the hot weather and the box overheating. He said others were having the same problem and it would probably fix itself when the weather cooled down. He was probably right because while he did nothing to fix the problem the phone did start working better in a week or so. Customers are not suppose to pay a charge when the problem is not with the inside home equipment, but Suddenlink technicians codes it where charges are made to customers. Just another way they try to squeeze more money from folks.

I've been a loyal customer for over ten years and I've had the 100 mbps service and my rate has gone up significantly. I was paying around 70 dollars a month. Then after a year it went to 90 and now it hit 102. I called to get my bill lowered to a better deal and asked about the new customer pricing and the lady on the phone said they never actually get that price. Then she told me she could get me down to 76.50 a month out the door including taxes and fees. I was happy with that. Then I went to pay my bill at the Suddenlink store and told I owed 89 dollars. I ask if that was only for this month and the guy said yes. I asked him what the next month was and he told me 78.50. I told him that I was getting out the door 76.50. He then told the 78.50 didn't include taxes. I asked how much it would be all together and he just said he didn't know. I am unhappy with this service and all I have is Internet to pay.

I've been on Suddenlink for over a decade. Recently I got a modem I wanted to swap and I started trying to call them this Sunday night after the online system failed to help me swap modems. I waited on the phone for around 45 minutes and then I was told they are doing an upgrade on their system and I would have to call back in 24 hours to connect my new modem. So that I did. Monday night spent 40 minutes on the phone waiting before their system hung up on me. Waited on the phone over an hour to get through to a rep that was rude and clueless about what she was doing. Very clearly a trainee. I tried to chat with her during the process and she said "aren't you calling to fix your internet" in a very rude tone to which I replied "sorry I was trying to have some conversation with you but I won't dare try that again. She replied with "thank you". Wow.

I have had Suddenlink Internet, TV and phone since 2015. While I recognize that I am overpaying and there are better values, I stayed with Suddenlink because up until Aug 18, it was okay. I upgraded to gigabit service on Aug 18. Ever since, my Internet is dropping several times each day. Sometimes just a few minutes and sometimes more than 3 hours. It is totally unusable. I called on Aug 21, then on Aug 28 and then each day from Sep 2-8 trying to resolve the issue but no luck. Things got even worse recently. Customer service told me that they could not help because the system was down due to an upgrade which was supposed to be complete by Sep 4. It is apparently still happening.

I just want my service I pay for to work and get someone who can help. I'm on hold again and if no one can help or I get disconnected again I will head up to the store.

I called Suddenlink in August 2019 to terminate my service, because I was moving out of state, where there is no Suddenlink thank God. The representative on the phone said my service would end in August. I’ve dealt with company before so I also went to their San Angelo office in person on 21 or 22 August to terminate service, just to make sure it would be disconnected. The representative said it was scheduled for disconnection and I would not owe anything because I paid for August already and terminated before September.

Besides waiting 10 days to get service after moving in due to a system change, I sat on hold with them for hours and had 3 different installation times the same day, so they basically wasted my whole day. Then, they couldn't even install it right in their new stupid system. I called back the next day to get a new install date and have sat on hold for an hour now because they hung up on me the first two times. This is horrible. They have a monopoly on the market and feel like they pride themselves on horrible customer service. Please fix yourself Suddenlink. You have caused me so much frustration and need to start offering discounts with how bad this process has been with the change to your more "efficient" new system that is completely awful. Still on hold for over an hour on day two...

First we were forced to wait over a week after moving into a new house for our internet to be set up even though every time we called for help they told us it should be fixed. They say they finally came to help. We were told to expect them between 1-5 and they came at 7:00 pm. NOW with our first bill we're being charged $40 extra dollars for a partial month fee?? Each time we call customer service we're put on hold and then hung up on!! I'm absolutely OUTRAGED at the lack of professionalism this company continues to display. It's a shame that Suddenlink has a complete monopoly on East Texas and we're forced to deal with their STUPIDITY constantly. FIX YOURSELVES SUDDENLINK. IT'S SAD.

I have to sign back onto the internet each time I log off of my computer. I told the technician and he didn’t have an answer to help me. After being at my house for at least two hours he said he fixed the issues we had with all the televisions not working. Only two out of four are now working. I was under the impression my husband checked the televisions upstairs and they were working. They are not. I’ve been on hold and done the ‘call back’. Still no help. I can’t imagine getting a cell phone from them!! HAHA!!! They can’t even handle TELEVISIONS! And internet!

I tried to pay our bill online and their website is down. Usually pay through their automated phone system but it's not working either. Can't reach anyone by phone. Finally reached someone and then was told I had to pay a $10 fee to pay by phone. Been a loyal customer for years and never had to pay a fee. Tried to pay again through automated phone and could not get through. Waited for customer service. After 35 minute wait, I got disconnected. Very dissatisfied.

Received a past due notice in the mail saying service is subject to interruption. We never received the first bill in the mail and they're already threatening to turn off service. I tried to pay our bill online and their website is down. The notice says we can also pay through their automated phone system but it's not working either. Can't reach anyone by phone. Very dissatisfied.

Suddenlink is the only option for me. I have the internet and tv service and it has been mostly reliable up until a little over a month ago. All of a sudden I start getting loss of services at night, tv and internet both. It stays out until around 7:30 to 8:30am after it goes out. When it goes out there is no signal detected by the Tivo on multiple tuners and the few that have a signal are so low that it is unwatchable. Internet starts slowing down on both upload and download speed and packet loss starts increasing until it completely cuts out. Of course techs are only able to come out during the day while it works so they can't find anything. The first tech found a small cut it the outer cable and said it was causing some noise on the line but was not likely to be the problem.

I switched from DIRECTV to Suddenlink and I was told to email my last DIRECTV bill for the termination fee credit. And when I call customer service no one seems to have that promotion noted on my account. I was given the sales department number and I get no response.

Over the past several weeks, I had bad experiences with Suddenlink Internet, Billing & them supporting Loyal customers. I could not believe it but Suddenlink stepped up to the challenge and responded with excellent customer service. I wrote two reviews before this one and I gave Suddenlink one star but I have to give Suddenlink five stars now because of their respond and excellent service provided. I am very satisfied and hope we can continue our long term relationship. As customers, many times when we do not get good service, we post bad reviews but when the Service Provider steps up to the plate and address your issue; it is fair and respectful to post a great review for the organization. Thank you Suddenlink for stepping up (FIVE STARS).

I have been on hold for over than hour because I can't do anything online (desktop) due to Suddenlink upgrading their system. So I've been on hold for over an hour. I am unable to upload the app to pay for the UFC 242 fight tomorrow.

Called over a week ago to disconnect service, went to return modem and service is still connected, and has charged me for another’s month's services. Now that I am trying to contact customer service to resolve the issue I find that I can’t get past the waiting queue, even when I asked for a callback, the only callback I got was automated telling me a service rep might call next week. Like is this really the best Suddenlink can do? I am truly thankful to be the area of a different service provider other than Suddenlink. If your options are Suddenlink or satellite get satellite internet, because believe me Suddenlink is no more reliable. Have a nice day!

Updated on 10/17/2019: Service call set before I moved - end of August. The service techs arrived and said they had to leave before completing, but they would come back. They never came back. Box in bedroom never set up. Main box (Altice) is junk. I was told several times that it's new and has a lot of bugs (unplug/re-plug each time before watching tv, tv greys out and errors that would not allow me to watch tv) - the wifi wouldn't reach through my 2,000 ft home, so I had to go and buy google mesh because Suddenlink's phone system was down 3 weeks - so no cable and Google mesh cost me $250. I go to the store, they said they have system problems and can see I have an appointment set, but not when or what it is for and to call technical support.

I can't log into my account so I called customer service and carefully navigated my way through the taped message only to learn an agent wasn't available. Following instructions I left my number so for a call back when an agent was available. About ten minutes later the phone rang and I heard another taped message tell me no agent could be found to assist me and to set a day and time in the next week for a call back, which I did. If only I could talk to a human being!! If only I could get assistance with my email account. Next week isn't good enough. Terrible service.

I've had Suddenlink services for about 18 months. The paperless billing option is wonderful, allowing payment via phone, online, website. However, during this latest systems upgrade, none of those services are available for multiple days. Now keep in mind, I'm a z/OS mainframe guy but even the most loosely bundled SAP systems would not take this long. A multi-day outage for a major service provider where people can't pay their bills is unheard of in this day and age. What exactly is going on with this "Upgrade"?

I have had the internet service in my condo in Branson, Missouri for a few months now. It started out great. I got the speed I am paying for, but it didn't last. About 3 weeks in, I started getting service disconnects. It has gotten worse. It's unusable. I've called customer service tech support at least 10x now. I live 4 hours away and they won't do anything unless I'm at the condo. It's like they don't have the ability to access the service to my unit and try to resolve the issue. So, I was there over the labor day weekend and they were doing an update that would keep them from being able to dispatch a tech. It was supposed to end Wednesday.

I called and set up for new service 1 month prior to moving into our new home. When the day came for install, guy shows up and says we need a work order. I call and try to schedule that, first very rude “customer service agent” they looked up the installer's notes and said they would schedule the work order for 12 days later, I told them that was unacceptable because I had given them one months notice. She said, "I’ll put in a request to escalate the order," I called back the next day to ask if it had been escalated and was told no. I spoke to a supervisor, explained my husband works from home and cannot be without internet. I got a half hearted, sorry. I called back everyday asking for someone to help me, only to be told one day that my install date was not scheduled anymore and did I want to reschedule that. I guess the previous person I had spoken to got irritated with me (a “supervisor”) and cancelled my appointment.

Suddenlink has been my ISP for over a decade, and they used to have several different plans available with options for how fast a connection you wanted and how much you usually downloaded/streamed on a monthly basis. Now the cheapest plan they have provides me with unlimited usage with a speed of 100Mbps - for $88/month. AT&T has offered to provide me with Internet service for $50/mo at a speed of 18 Mbps (I think) and a limit of 1 TB/month for downloads, and they also charge an extra $10 for every 50 GBs for usage in excess of 1 TB/month - and my maximum usage ever in one month was about 900 GBs, my usual usage is usually under 600 GBs.

I ordered service through their website for a new house a few weeks in advance of moving in. They confirmed through email with an installation window and I purchased over $200 worth of equipment online that they required in preparation of their visit. When the time came for installation weeks later, they didn't show. I called them to ask why they hadn't shown up for installation, they said "oh sorry, we don't service your area." And now, too late to return the equipment. ** Suddenlink and their BS "customer service."

I called Friday the previous week, to have my internet service turned on Wednesday. The technician shows up, says it requires a work order, I would be getting a call on Thursday to get this worked out. Thursday came and went with no phone call. I call in Friday and speak with a gentleman by the name of Louis. Louis tells me that he can have my service and work order taken care of Saturday. That's this Saturday that they would be at my residence between 8 and 5 that was to be here. I cancel all my plans and stayed home to meet the people coming to do the work order and connect my service. Nobody showed, no phone call was made to me, I call customer service set on hold for 23 mins.

They messed up my bill and then it took 3 hours on the phone and 10 different people before I was on the phone with somebody who knows how to do his job. To be fair, he was fantastic but all the other 9 were either rude or had no idea how to do their jobs. It was so frustrating.

I used to work for Suddenlink, so pay attention everyone. My sister called in, as she has moved to a nice little town, low crime area, called Rocky Mount. Suddenlink told her, a tech will come out to repair her PHONE (the phone keep saying No Line) and we know it's not the phone since it's new. Remember, most SUDDENLINK customer service reps., are not mean or rude, but the one's that are, only are this way premised on if face-2-face, trust me, they would not be at all this way with you all, so keep it in mind, and record it all if you're able to. "SUPERVISOR then can't refute truth of voice, if they are sued (which happens a lot)..."or if a valid legal complaint is filed against the worker, to be fired (it happens) rightfully so, and or a public complaint et.al." "I knew it was not my sister Kaitlyn home phone as it was a brand new one."

We had Suddenlink installed on 7/29/19. The tech guy informed me he would be back later that week to finish installation (put box on over the exposed wiring). He never came back. I called and the earliest they said they could send someone was Sept 14th. Grrr so I reached out to the Facebook Messenger for Suddenlink and got an appointment between 8-12 the following week. At 9:30a Suddenlink tech guy showed up, I showed him where the exposed wires were hanging on the side of my house and said “Well the guy that installed your service got paid to do this job so he’s going to have to come back and finish it.” The guy said someone would be back today. He lied. No one came back and when I called back to talk to someone they just rescheduled me out AGAIN for September 17th! Meanwhile I’m getting interrupted service and no one cares. Seriously no one.

I've recently became a part-time resident of Lubbock TX and signed a lease with an apartment complex that offered free cable, but it would be necessary to rent a small cable box to get it to work. My son had the box and recently moved out of the same apartment complex, thus I took it and contacted Suddenlink on a Saturday evening. The agent transferred his account to my name and told me the box would be activated Sunday or Monday at the latest. I called Tuesday but hung up after waiting on hold for 15 minutes.

I contacted Suddenlink for service July 1 2019. This was well ahead of our relocation. We still do not have service, but (4) different installers have shown up, all pointing to the same first step that must be done. Next Monday will be more than 2 months since our first contact. My last contact was with a Sales Rep who coincidentally left a promotional flyer on my door. This is no way to initial provide customer service..the website seems to make it hard to reach different sources for help.

Lady said prices went up. When I questioned further she got rude and said I was getting 2nd highest package they had and I should be paying $100/mo or more without equipment. I will be changing providers as soon as another gets to area, unacceptable behavior for successful business.

Thursday: I phoned Suddenlink to inquire as to whether there was a power outage in the area. Was told “no.” The technician spent some time trying to reset my modem, but to no avail. She then gave me an appointment – the earliest she said she could do – 4 days later, on Monday! Friday: Found out from a neighbor was also out and was given an appointment for Wednesday. I called Suddenlink to tell them that, based on neighbor’s call, there was definitely an area outage here. At first was told that was not so, but I persisted and then was told there is an outage and the technicians were working on it and service would be restored same day. It didn’t happen.

When I called to cancel my service I had told the lady 10 times I just wanted to cancel. By the end of this call I would still cancel even if it was free. She was so annoying and rude. They will not answer a phone. I tried 3 times on Monday. All 3 times I was on hold for over 30 min. So 1 1/2 hrs and never spoke to a real person. This is ridiculous. Still have not gotten anything resolved. Suddenlink didn’t install an HDMI cable on the main TV, telephone that never worked, canceled and they keep billing me and charging me 130 a month and when I canceled they could get it down to 55 a month with better internet?? WTH. So they have been overcharging me for how long??? Never again Suddenlink.

I was a solid Suddenlink customer for over six years. I never made a late payment and honored my commitment as a Suddenlink customer. Other than few occasions of Suddenlink changing the prices of speeds/implementing data caps without notifying me, I was grateful for the high-speed internet provided. What pushed me to write this review with a rating of two stars is the trouble my wife and I recently forewent after canceling our Suddenlink service.

I have only been dealing with Suddenlink because they are the only company in my area. I have made MULTIPLE calls in regards to my billing & services. Their customer service agents know absolutely NOTHING, not to mention I get a different explanation every time. This company has been taking out money that they are not authorized to for months now. I have to call at least twice a month to ensure that my billing is correct, and yet nothing has been resolved. Suddenlink is a monopoly and they try to take full advantage of their customers. This company is a joke!!

Suddenlink was the only provider able to service my address when we moved in so we hooked up TV and internet. TV selections were nothing like advertised. Almost no stations you would want to watch. Had that removed quickly. Now to the real issues. Their internet was unreliable on a good day and we called many times consistently over the period of a year trying to solve the sporadic service. We never were able to find a solution. We even stopped calling and wasting time on the continuing issue. They cold called me regularly (several times a week) trying to upsell me and talk me into phone service. I had the best they offered in my area and phone service was never available.

I moved here in mid-June taking Suddenlink with me. OMG! I won't even go into the mess of getting installed. Took over two weeks and several false promises from the date THEIR website offered me before actually getting connected! But EVERYDAY, ALL DAY, I get digitizing and buffering on both TVs, and intermittent internet!! AND somehow between here and the former apartment, my bill suddenly had an extra $150 tacked onto it. Still haven't figured that one out. The fact I'm living alone now and on a fixed income didn't seem to mean anything to them either. I used to be a DirecTV customer. At least they only had problems when it rained. I used to be a Time Warner customer, and I miss them soooo much.

Have had issues with billing since day 1. I was quoted a package/price and I called to verify before install and what is on the statement is not the same pricing. Currently on hold now for over 24 minutes waiting for a rep. Besides the billing being an issue and being promised one price and being charged something entirely different the internet and TV service has been spotty at best. On a daily basis I lose internet connection and the TV picture freezes often and is very choppy and keep getting an error code. I will not continue using this company much longer.

I have been a Suddenlink customer for less than a month and all the negative views that I heard about this company are unfortunately true. Their promotion of $54.99 which includes $100 Amazon gift card and 200 channels does not exist. The customer service representative quoted me well over 100 dollars and couldn't/wouldn't honor the promotion. When asked about the $19.99 for internet only, I was told "it's garbage, you wouldn't want that sir" and then proceeded to offer higher priced service. Which prompted me to see these complaint reviews and join the crowd. Don't get me started on the long wait times to contact this company. Such is due to customer dissatisfaction with a company with bad business practices that ensure high income for horrible performance. Whatever federal agencies govern this company should shut them down.

Bullhead City AZ Suddenlink service is terrible! Exactly as Frank in Payton AZ. Outage is exactly the same time and length as Frank said. Half of the tv channels have intermittent tiling. Outage has been really Bad all of August. And this week is ridiculous.

I've been dealing with an ongoing service issue for 2 months now. Suddenlink has repeatedly failed to resolve the issue, show up for appointments, call me back, escalate to someone that can help me, you name it. Complete failure. Best part is now I get to wait 3 1/2 weeks for their next available support call! Unbelievable! Do not use this company unless you have no other option.

Canceled service on June 26 and they won't cancel until July 25th. Their customer service rep refused to connect with a member of mgt. They said that is just the way it is and the debt will continue until paid and did not care about my concerns that I had cancelled service a month prior. They have continued to bill me as if I still had service with them and this is now almost September. The customer service rep gave me her first name of Paislea and her supervisor name of Geannie both in the Florida office, probably phony names and there is not a member of mgt. available on Friday's, the day of week that I called???

I have been having very bad internet service. For two weeks now it has been intermittent all day long. It also affects my phone service. In Verde Village 4, Cottonwood AZ. I miss calls and message pop up saying I have a voice mail. I'm on the phone with Suddenlink after waiting 30 minutes and the call is dropped. They NEVER have called back! I have to call back, wait 30 minutes again to talk to someone who doesn't help. Finally, someone was scheduled to come out to my address to check out this intermittent problem, I wait all day 10 hours and no one comes or calls. So I call back the next day and again wait 30 minutes. Now I have to wait to hear when they will schedule an appointment.

My father was a Suddenlink customer who passed away in June. I turned his cable equipment back into Suddenlink the next day and told them to immediately cancel phone and cable TV service, which they indicated they would. The next month they sent their regular bill so I called customer service and explained the situation and was told to disregard the bill as they bill a month in advance so there was nothing due as service had been discontinued.

We switched to Suddenlink bundled services about 3 years ago and we've been without services more times in that time period than in the 26 years we've lived there. In the past 2 billing cycles, we were without cable, internet and our landline for 21 days! They can't schedule service calls in a timely manner nor do they return calls when we are told they would. They also only offer a 20 off the billing cycles for the lengthy time w/o services. Not acceptable!!!

I signed up for their service and it was advertised that with their router it saved you from an installation fee, which made sense since you paid more monthly for the router. Then when I received my bill and called about the presence of the fee, I was told that they would review the phone conversation to see if it was promised??? Then, the bill had arrived yesterday (the 20th), but was due today (the 21st), which the rep said always happens with new customers since my bill had not been sent till the 15th - but that I had been given the 10 days since signing up to pay it - but obviously I did not know it was due - however for him to process it over the phone it would be another $10!!! Super dark intentional fraud going on with this company and they are doing this because we have no other options.

My internet has been going out sporadically for months. A technician came out today to do repair work. He asked about the cable and I told him the cable was fine. He walked over to the tv anyway and did something. It wasn't until several hours later when I turned on my tv, I found that I could not get any channels. After searching around behind the tv, I noticed that the technician had unplugged my cable line from my tv setup, cut the end off of cable line and left the cut end on the floor. (Maybe it was his intention to replace the end. I don't know.)

Switched from DirecTV. Have had the worst experience ever. We signed up for Altice, Altice mini with DVR to the bedroom, and protection plan for wiring and also had subscribed to the cheaper package. They said it would be from Channel 300 down. When tech came out to hook it up found out they didn't even enter it in correctly and they said it was our fault. Called back and finally got them to bring back the correct DVR. Ended up when they left we didn't have the correct speed on internet and we also didn't have the correct remotes. The tech had to come back out the next day.

I have had Suddenlink for 6 painful months now. As of the last 4 weeks it has become unbearable. I have experienced intermittent (at best) high speed internet 'service' with the added bonus of the connection dropping upwards of 25-30 times a day! Cable that errors out randomly, and a DVR that doesn't have a record half the time of what is recorded. Working from home, the internet is a huge issue! When attempting to contact them, the automated nightmare that is their 'system' directs me to a message stating that 'there is an outage in your area' and I'm welcome to leave a call back when resolved. Finally I reached out to billing to talk with someone(!) in order to transfer me to tech, thinking I might have a localized issue with my router or something. THEY FLAT OUT REFUSED, stating that they see an outage in my area...

In my experience, getting and keeping a fair price on internet and TV service is never a fun experience but, Suddenlink brings the experience to all new lows. Sporadic service, bad pricing model. Horrible sarcastic customer service. Why any company would think that offering a new customer a 'life time' price while charging old customers double that amount and making them tolerate its ability to increase whenever would not cause an uprising is beyond me. I can understand offering a limited lower price for a specific amount of time to attract new customers but LIFETIME to new customers and refusing to match for existing customers is just plain not well thought out.

I have never had issues with Suddenlink until I moved. When they came and set everything up. The service was not good. I did tests and I was not getting the service I was paying for. Not even close. I tried to work with them and never got anything resolved. I finally cancelled my service. I have been waiting for my last statement and never received anything. I received a letter from a collections agency for $1500 in charges. I only had service from April 6 to July. I cancelled on July 6th but they still billed me for the entire month. I called today to get a breakdown of the charges.

I have been a Suddenlink Customer for several years. I work from home, subscribe to the fastest Internet they offer, and pay Suddenlink over $300.00 per month for my packaged service, yet during the past few months, internet interruptions between 2:00 PM and 7:00 PM have become almost daily events. The TV picture and audio are out or broken, my modem is growling, my VOIP phone is down, my security cameras are disconnected, I cannot send and receive e-mail and my access to my One-Drive shared files is disconnected. I have contacted technical support several times and like others who have reported communication problems, the tech's in the call centers attempting to troubleshoot my service are difficult to understand, have no authority to escalate the case.

I don’t even have service connected yet and I can’t express how much I hate this company. Over a month ago I talked to a local contractor. Gave her all my personal information. And she said she would get me in the system and call and verify. Well I tried contacting her again every day for two weeks and never heard from her nor I could I leave a voicemail. So I called the 800 number. The kid tells me I’m not even in the f word system and goes about his job getting me hooked up. The earliest install time he tells me is a month out!!! A freaking month. Really?!?! Couple days later for first girl calls me back mad that I called the 800 number.

Got Suddenlink last month and when they hooked me up left about 20 foot of active cable just lying on the ground, got my first bill and it was 171 dollars when it was suppose to be 128. Called them and they said there was nothing they could do. I told them I have the email from them stating price before they installed it and could I email them a copy of it? She told me they couldn’t receive emails? Really a internet provider that can’t receive emails...! Lol. This has been bad from jump. I will be dropping your service and would love to see y’all come fix this mess in backyard before my kids get hurt but I already know better, BJ please don’t tell me your company likes bad reviews!!!

I have been pleasantly surprised by the response from Suddenlink representatives in solving my concerns about service, billing and fixing the cable situation. The cable being buried solved two problems, one is obviously the cable is now out of sight and two somehow or other the detaching and reattaching the cable outside my internet speed is now at 100mbps as it was in the contract. They have also corrected the billing charge and have removed it from my bill. This was all done in six days and I thank the company for their quick response in correcting these problems. One small observation their was no contact with the company over the phone during this process so the level of customer service from that end can't be measured. I want to thank them again for the quick fix and hope and pray it continues, thanks.

These folks give a 4-hour arrival window for technical service and still can't even show up. I've made 11 calls in 72 hours because their technicians AND their escalations departments have not called me with an update on arrival, and their website "Where's My Tech?" feature is not working. Tues 8/13: No-Show, No-Call for a 1pm-5pm service window. Received a call at 5:49pm (after I'd left the house) that they would arrive in about 30 minutes. I told them they had to reschedule. Thurs 8/15: No-Show, No-Call for an 8am-12pm service window. I've spoken with 1 Supervisor and have not received the calls back from Escalations that I was promised would be between 12:25-1:55pm nor from the Supervisor Mr. ** that I was promised would be within 5-10 minutes (which has not come 20 minutes later). AND the person answering the phone hung up on me. Too bad I can't give them 0 stars.

If you live in Sedona, AZ the service is "spotty" at best. We have had Internet & Phone out for a week - earliest appointment for service 1 week out - and NO offer of help. Find another provider - we will.

I have used Suddenlink for over 30 years. I considered it a very reliable company that was fast and friendly that provided exceptional products. I continue to be a VIP loyal customer. However, in the last year or so obtaining immediate service has become an issue. Suddenlink has reduced the amount of field offices in my area. Most of the service technicians that report to your home are independent contractors that don't have marked vehicles or even wear uniforms and leave me with an impression as shady or unprofessional. It is very hard to get through to a real person when you dial the call center. Many of the call center staff have strong foreign accents making it hard to communicate.

Suddenlink will raise the monthly bill without letting you know. At first they raised $3, which wasn't that big of a deal. And then they raised it $20. I called and they refused to bring it back down. Their internet isn't that great and it has outages at least once every month. I work from home so it disrupts me every time.

I purchased Suddenlink internet and cable on 8/6/2019. I have had it less than a week and everything has gone out twice all day. I cannot speak to a live person on any number that I call. They just tell me that I will be notified when the service is back up. I now would like to know if I will be compensated for my loss of service. Already I am very unhappy with Suddenlink. I should have read these reviews before purchasing.

Updated on 08/17/2019: Internet service goes down everyday late morning/early afternoon. Usually for about 4-6 hours. Tried a new modem with same results. Called Suddenlink and earliest they can get someone out is next Wednesday. 8 day wait. Lady said they would call me within 24 hrs to see if they could do it sooner. That was 3 days ago and have not heard from anyone. Reading some of the reviews, I'm not feeling real confident that someone will actually show up next Wednesday. When I asked the service rep for credit for my time down, she told me that they don't do that. What other provider can charge for a service that they don't provide. When my power goes out, my meter stops. I don't get charged for power I didn't use. If I go to the grocery store and they are out of a product, I don't get charged for it just because I was looking for it.

My salesperson hides once the REAL product is realized. From day one with Suddenlink has been terrible. Installation day: gates left open, dogs loose and wire cuttings in multiple locations of back yard. High Speed Internet speed was clocked 12-14mbs, (advertised at 25mbs.) On multiple TVs in the house, TVs could only pick up a hand full of analog channels and they were washed out, the video experienced a 'tiling effect', the movie channels assoc with #24, 14, 15, 16 and more had no audio or video and more would display "Poor Signal".

Suddenlink had dependable service but kept going up on their prices almost yearly. When I moved out of state and discontinued my service, I had the basic 20 channel TV and unlimited internet (because I did my job at home and was on the computer with my job 8 hours a day) and paid $100 a month. I was one week into my cycle when I discontinued service and they did not prorate my bill at all...Basically, I paid $100 for one week of service, after being a totally loyal customer for over 10 years. NOT HAPPY

Suddenlink has terrible customer service. We were supposed to have our internet two months ago from them and instead they came out and said that the “tap” system is too far from our house even though they said they could do it previously. They said they would do something to fix it and here I am 2 months later and still nothing.

I picked Suddenlink because they offered apparently the highest speed possible. I paid for a package for 400 Mbps and the initial technician came out, activated the line, and plugged in my SUDDENLINK COMPLIANT MODEM that I purchased for myself to avoid leasing fees. Fast forward 2 months later, speed is dragging down to 50 to 100 Mbps. I call for support which I assume to be free since they confirmed the issue was in the wiring on their end in my apartment. Tech comes out and installs a splitter to cut down on noise and amplify signal. All seems fairly well, still not getting 400 Mbps but closer around 350 at max.

Worst internet provider I have ever had the misfortune to deal with! Not only is their internet service subject to constant interruptions on a daily basis, but their customer service is appalling. I am currently in the process of moving to an area that is, fortunately, out of their service area. My preference would be to access my account on their website to arrange for cancellation, as I have done easily and quickly with my other accounts for gas and electricity. Not Suddenlink – they’re happy to arrange for a switch to another address online, but there is no option to cancel an account. Instead, it’s necessary to call Customer Service, wait on hold indefinitely before a rep is available and then wait again on hold a couple more times while the rep is doing god-knows-what to simply arrange for termination of the service.

I don't even know where to begin. Our internet has not been working for at least 5 months. It buffers, kicks us off and takes forever to load. This being said, I should mention we pay for the highest speed there is. So tech 1 comes out, tells my husband he does not know what the problem is, but he is going to, at no charge, drop a new line and change a connector. Then proceeds to tell him, "Well, that is not the problem. YOU need to take your modem in and exchange it," which my HUSBAND does, not tech. My husband hooks it back up. We log in and everyone's Wifi works except for my husbands. It gives a Suddenlink error message so I call Suddenlink tech support. The girl places me on hold at least 4 times just to tell me it must be an Apple problem since he has an Iphone. I need to call them. I call Apple. They connect his phone to hotspot so no, it's not phone. She told me to call my wireless provider which I did.

On June 13, 2019 - my family just recently moved into another house. So, before we moved — called Suddenlink and canceled our internet. I paid the last payment of 88 dollars and some change, which was fine. Come to find out — a month later. I received a invoice from Suddenlink on equipment fees of 118 dollars. Spoke to 3 different Suddenlink employees, and they assured me the bill would be taking care. Well well, yesterday I received a voicemail from Suddenlink. I called them to find out that I had to pay the 118 dollars.

TV service only available in 720p? I have a Samsung 4k UHD TV (Q70R), with a high-class HDMI cable connected from the Altice One box to the TV and the picture is horrible. Even on the HD channels it does not look good, and supposedly Netflix is supposed to be in 4K. I have looked through Netflix on the shows and movies that are supposed to be in 4k, but the app only shows HD option via Altice One. When I use the Smart TV app for Netflix, THEN I can view Netflix in 4k and HDR.

For the last 5 weeks or more I have experienced daily outages, sometimes lasting only a few seconds and up to hours. I work on a VPN so any interruption in service is noticeable and it's not uncommon to have 10 to 20 a day. If I had a choice of providers I would have been gone a long time ago plus the fact that I live in a rural area and paid $3000 just to have lines run to me. I have a line tech coming out tomorrow to look at a separate issue related to my plant extension but I don't hold out much hope that they will shed any light on the constant outages.

As a customer for close to five years I expected to be treated with some added level of consideration. My service (cable and internet) was interrupted on 7/25 at 10AM. I was told the modem was not working and needed to be replaced. Since I could not get to their offices prior to the weekend (they are only open M to F) I purchased a modem to install myself on Sat PM. The result being still no service.

My mother has Suddenlink and in East Texas they are scamming with data caps. My mother is on a fixed income and unfortunately, Suddenlink is taking advantage of their monopoly in East Texas. She is paying $140/month for internet. I called and asked if I could reduce to their lowest speed to 100 mbps (their slowest). Customer service said they have a 250 GB data cap and she will get overages because she uses services like Netflix and Sling. She will literally burn through 250 GB in 1 week. I asked if I could upgrade the slowest plan to unlimited for an extra fee; was told only the faster 400 mbps allows you to upgrade to unlimited.

Greg was very helpful in mitigating some of my issues, enough to keep me as a customer for the time being. If only phone customer service were so helpful.

We have been with Suddenlink before it was Suddenlink. Well over 20 years. I was on the beta test team when cable internet canon to San Angelo. It was the best. No longer. We now must rent the boxes that make the cable tv work on the system we pay for. The picture is unviewable on the lower channels from 1200pm to 600pm every day. It’s so pixelated you would think we were on the old satellite dish from 20 years ago in the middle of a storm.

I have had no internet for about a week. I have schedule 3 appointments with Suddenlink to have a technician look at the issue. I have taken off of work and waited now on 3 different occasions for a technician who never shows up. I will be cancelling my service now as I certainly am not paying for this lack of professionalism.

I have had Suddenlink for almost 3 years now. They should already know my number when I call because I have to call so often with issues. This month alone I have had 4 techs come out and as of today I still have no service. Each time you call it will be 5 days before they come out and then you are told once it gets fixed you can call and asked for a credit to be applied for the downtime. This is a joke. They take care of a new customer very quickly but once they have you, you become a number and just need to pay the crazy bill for horrible service. They have a monopoly in College Station.

Suddenlink has sold me a 1 gig plan but when I do a speed test directly from THEIR modem, I will never get over 400mb. The tech just left and he got same results EXCEPT with their "testing equipment" he can get 975mb. He said he was trained to tell the customer, "Our equipment is getting close to 1 gig, so it has to be your equipment". I asked him if it stated that in every pc of literature and every commercial. in my opinion, it's a SCAM to sell me something that I will never achieve or even get close to.

Two months ago a tech person came out to my house to check on the bad picture problems I was having. The guy told me the problem was outside and they would fix it. Has not been fixed. Came out a second time and again told me the problem was outside and it would be escalated. To this date, still have the problem. Terrible customer service.

Sooo apparently they like to advertise ads to you that don't even apply to you? (After you've entered your address, returning customer info.) I'm bothered that I had to even give them a 1 star rating, I wish there was a no star option possible!!! I applied for an add on of TV services, they had a special promo going on, you then apply for it and even go as far as scheduling the next available date for them to come install.. Well today i was waiting for them throughout their window 1-5pm, no one showed, i called, and they told me not only was no one available to install this for us today BUT I am not eligible for this promo???? Why would it even come up on my specific specials if I'm not eligible??? Then tried to sell me the normal price for add on TV services... NO THANKS SUDDENLINK!

I was supposed to go pickup my box for cable and get internet. When I went to Suddenlink during store hours, the store was closed. The lady on the phone offered to setup an install for free because I did not want to mess with it at that point. Someone came out and installed my internet but I still had no connection. The service guy called dispatch and they made a note. I got a bill for that month and OF COURSE THEY CHARGED ME FOR THE INSTALL, CONNECTION AND ANYTHING ELSE THEY COULD FIND. After calling and explaining that their RECORDED PHONE CALLS WOULD SHOW THE INSTALL AND CONNECTION CHARGES WERE SUPPOSED TO BE FREE, they credited me down from 175 to 52.xx.

I have had your service for over 2 years and recently started using streaming services. When I signed up, I was told it was unlimited so I never worried about charges... until I saw that they were auto debiting my account for over $200 a month??? I called and the lady I spoke with was so rude. I asked for her manager because surely, they see I have been a long time customer, they can help me with the fees that I did not know about in the first place because I thought it was unlimited.

I see after looking, not the only person not happy with Suddenlink. A "VIP" member, etc. and never have had an issue until today. Took all receivers and boxes back, told them to cancel service, moving out of their area. I get told my bill will end on billing end date? In about 3 weeks. It's 2019 folks, would require a few button strokes to STOP bill and close out. Was told while also calling customer service, "well that's our policy." Well your policy sucks and is NOT customer friendly. Energy company, water company, gas company.... ended TODAY, but because they are money grabbing **, "we're going to keep charging you even when you're not using our service." It's ridiculous, asinine and not customer friendly. I'm glad in my new address, I never have to deal with y'all again.

Updated on 08/09/2019: Had to wait 11 days for first available appointment. Confirmed appointment for today and even confirmed by the Consumer Affairs resolution contact at Brand Reviews that the appointment is for today. No call, no show. Absolutely terrible service from Suddenlink.

Called Suddenlink to change over to their service on 5/31/19. It is now 7/29/19, and it still has not been installed. They have sent out, Two installers, both before the cable was laid, a team to identify the power cables, a second team a week later to lay out the existing telephone cable, a third team to dig the trench and lay the fiber optics, and was promised the third installer would be out today, but no show. Two months and their incompetency is mind blowing. We definitely need more competition in this area.

My internet came on only sporadically for 3 weeks. One never knew when it would be available or for how long. We called over and over again and kept being told it was a known outage that was being addressed. We were told that when the outage was fixed we would be notified and to call back and we would receive a credit. When the issue was resolved and we called for the credit we were told that since it was available sporadically we would receive no credit after all. This was after 3 weeks of intermittent service.

Avoid Suddenlink like the plague it is or else you will regret it for the rest of your life! Wish I could choose negative (not even zero) stars. Words fail me when trying to describe how bad Suddenlink is. I used their internet for 1 week (North Texas area) and had 3 outages in that period. I canceled their services after using them for 1 week. Yet, despite returning all of the equipment and having a receipt for the same, I continued to receive texts and emails for charges months after the account had been closed. And every time I called their customer service, I was told that the charges are in error but there is nothing they can do to remove them from the account- and I was bounced around between Customer Service, Billing, Loyalty, Disconnection and Collection services.

Updated 08/15/2019: Once again Suddenlink stated they would contact us regarding an issue with service billing and it has been 4 weeks with no response. I believe Suddenlink has become like many other companies that have gotten too big and no longer care about customer service.

It took about 2 weeks after my 7/28/29 posting for a crew to finally come out and replace the broken underground cable in our front yard. There had been no communication from Suddenlink about the expected date of the service, or if the order had actually been put in. I just happened to see the truck near my driveway as I came out of my garage one morning. The crew did resolve the problem and my internet was back up immediately. I am glad it is repaired, but unhappy that I had to file a complaint on this site in order to get some action.

I was a Suddenlink customer for nearly 15 years, until I finally had the option to switch providers. I was reasonably satisfied with the product I received, albeit entirely too expensive compared to the current competition. The problems I encountered were always with billing and with their customer service (or lack thereof). The internet speeds they claim are not attainable, and the prices they charge are exorbitant. When you do have a problem, it is nearly impossible to get it resolved. It's like they have zero desire to retain customers. When I cancelled my service, I still received bills for 2 months after. Once I finally got that resolved, my account showed a zero balance. Then I started getting phone calls from them saying I owed money. When I called them back, they assured me they had made a mistake and that my account was indeed at $0.

In June, 2019 I signed up for basic CATV. CSR at store gave me the box, coax and HDMI cables for self install. Went home, connected, it did not work. Called the 800#. Employee tried re-hit on box, still no service. She scheduled a tech to come out. He came out the following week and found the trouble IN THE SUDDENLINK EQUIPMENT that the CSR gave me. He replaced the defective equipment and left 4 minutes later.

Updated on 07/25/2019: I did as stated from Suddenlink's response in this forum.. Unfortunately it is a typical action from Suddenlink. They have yet to reply to my concerns after posting their reply. Suddenlink appears to be charging fees and throttling service to a complete stop. We are still a dial up speeds and paying high speed prices. They respond on this forum but then no action. Charging for a service that you are not providing is against the law!

I cancelled my service after seven months. The only good thing I can say about them is that I was not under a contract with them. I cancelled on June 5, on June 10 they drafted my bank account for the month of July (they bill for the upcoming month). When I called I talked to a very nice representative who apologized for the error and assured me that I would be refunded. This was the first lie of several. Not only did I not get the promised refund, I also got a bill for August!

I just want to start this review off by saying the has been the worst experience someone could have possibly had with Suddenlink. To make a long story short we have had 4 different guys come to our house telling us the same thing that we need a line put in our yard because our signal is sparse. One of the times and installation guy said he was going to show up never did, and never contacted that he would not show up. When then called customer service and they told us they booked a ticket for the next day to get the line installed in our yard. Then the next day they showed up (1 hour late) and it was a technician, not a maintenance guy like they said. So this guy told us he didn't know how to install the wire. So after all this, we have definitely decided to get rid of the god awful Suddenlink and switch back to At&t that actually gives us reliable service. We suggest staying away from Suddenlink!!

Updated on 11/07/2019: I originally posted here in July about terrible service from Suddenlink, I got the canned response “reach out to us for help”. I did, they don’t bother to actually reply any further than that.. It is now November and I still have yet to get my internet connection fixed. Multiple calls to support who always set up an appoint for a tech to come out in the coming weeks, sometimes they show up sometimes they don’t. But they all say the same thing, the problem is out on the pole and they cannot fix it.

Updated 08/27/2019: I have not had internet for the past 4 months. I cannot get Suddenlink to stop billing me. I continue to get messages stating that my account needs to be addressed. I have called countless times and have gone in person to one of the local offices. My account should have all the information concerning my account. I have been advised by a Suddenlink employee not to pay my Bill. I continue to get messages and it appears that the issue has not been resolved. I have not been able to discuss with anyone who can address the issue. I need someone for Suddenlink, who has the authority, to resolve this issue. I would like to be able to contact someone myself. I am concerned this may be turned over to collections.

Just in the last month Suddenlink has changed their customer service representatives cause I always pay my bill on the first of the month. For some odd reason all of a sudden in June they cut off my WiFi at 1am. I called to see what happened and they offered to give me a promise to pay. I accepted knowing they would turn it back on. I called the next day and talked to someone who said that soon as I make the payment on the 1st of July call and get the promotion pay taken off, so I did. Now this is about the 10th of July and I was connected to the customer service representative who was now foreign. He could not understand me. When I asked him about taking off the promise to pay he continued to speak over me and saying, "NO MA’AM. YOUR BILL IS PAID IN FULL, YOU DON'T NEED TO TAKE IT OFF. YOUR BILL IS PAID.." I didn’t think about it anymore.

The line from the pole to my house has sagged to such a level that someone can reach up and touch it. To date, there has been no response. It's 45 miles to the nearest Suddenlink office so I don't relish a drive through town to secure what should be done over the phone. I really don't want to wait until the line is down as I am dependent upon internet service and fear that with a line down I'll be out of service for an extended period.

Fairly reliable service, but terrible customer service and they will raise your bill without warning. I have had Suddenlink high speed internet for over 17 months, and it’s been within the last 7-8 months that I’ve started having these major issues with them. During the first year my internet service was pretty decent. They had fairly frequent outages within the first few months but they seemed to have buffed up the local network hardware and after that outages were few. From about month 4 to month 10 I had no major issues. However, shortly after this I started having issues logging in to my account online, which still doesn’t seem to be resolved. But I set up my account to automatically draft from my checking so it wasn’t a major issue until I had to switch banks and I couldn’t change the card linked to the account. I ended up missing a payment over it, and their collections department was very quick to call me and we switched it over the phone.

I sent in my payment to Suddenlink, just like I always do, via CHASE online payments. I received a notice from CHASE saying the check was undeliverable. When I called Suddenlink to let them know that my payment was returned, they told me to check with the post office, but they would not remove the $10 charge on my bill because my payment was in fact late. When I asked the woman if I ever had a late payment, she said no, but I still have to pay the late fee! This is not the kind of customer service that brings back repeat business! Another example of corporate greed!

I ordered my original service to have 2 TV's connected and internet. When the technician came he said he couldn't find the connection to hook up the second TV in the bedroom and I would need someone else to come and run a new wire. After he left my husband and I looked in the bedroom and the connection was right behind the bedroom door. I called and another technician was sent out to connect the second TV. SuddenLink is charging me for an upgrade in service for the connection of the second TV even though it was on my original order and it was the 1st technician's fault for not finding the connection. The overcharge was a total of $32 and they will not credit my account.

This service is absolutely terrible. Their technicians are incompetent and don’t care about you. I was setting up internet in my parents’ new house for them while I was visiting. I work from home so it is VITAL I have internet connection. After arguing with customer service for a long time (they had come by before and didn’t install the internet properly), I finally got it set up. I live in a different city, so when I got home I realized my service was disconnected. I called up Suddenlink and found that they connected MY INTERNET PLAN to my parents house.

I have had service with Suddenlink for 1 week today. After an entire day of installation the installer ran down my mailbox and left. Now I have experienced multiple outages and the best answer anyone at this place can give is we can send a tech out in 9 days, in the middle of a work day. Are you kidding me! If you don't have Suddenlink beware, they are a huge ripoff. If you do have them I'm sorry for your luck. I will be contacting whomever I can to get some sort of resolution for all of this. Completely disappointed and disgusted by this company.

We have been a customer of Suddenlink Link for over 10+ years and let me tell you that I have NEVER experienced the worst customer service ever!!! The call center customer service lies, lies, lies and is so RUDE that I finally had to go to the Suddenlink office in town to get some help. I honestly don't know why Suddenlink doesn't deal with their customer service department after reading all the reviews and with the experience I just had.

The cost of service is high. The customer service is terrible. Long waits on phone. Too many levels on the automated service. They charge to make a payment with live person. DO NOT CHOOSE THIS CO.

I have been trying for over a year to just simply get service. I used to have service with Suddenlink but because I built behind the location I lived in previously I was then considered un-serviceable. I have called multiple times, had 5-6 different techs come out ready to install and all tell me that I need to call a different department. We have already run our wire, run the conduit, we just need the wire run to our pole. Our neighbor next door has Suddenlink and their pole is 15 ft away from ours and we can't get service, until I finally spoke to someone in the right department. They tell me I have to pay for an installation of the tap. They work up a cost to build. It was just a little over $1500.00. I wanted time to think about it and discuss it with my husband to see exactly what our needs were.

This was the last message that we sent to Suddenlink after our internet and phone were out of service nearly constantly for three months then we were told the lineman wouldn't be out for 11 days. Now they won't return our phone calls at all:

We have been Suddenlink customers for almost 20 years. Recently my email accounts have had a block put on outgoing mail because I use a VPN for security and the IP address that I sent ONE outgoing message from wasn't a Suddenlink recognized Address. So I tried using the chat service which is useless. It's automated and is no help if you have a real problem. So I called the help line which is not much better. It's automated and all it wants to do is help you reset your modem.

I have never been treated so poorly as a new customer. Suddenlink has taken so much of my time from me, drug me through the mud, rudely spoken to me, provided repeated misinformation and the list goes on. The lack of service and common decency afforded to me by Suddenlink is unfounded. And to make matters worse, no one is willing to fix it. I am beyond disgusted.

Subscribers for 12 years. We moved, so cancelled. We had to pay through the next billing cycle for a whole 6 days of service. They then tried to bill us for an extra month. After much time on the phone, they removed the additional month charge and we paid for the month that we only used for 6 days. Now, we have gotten charged at $0 late fee. For a bill that was never late. They won't waive it. We have spent hours on the phone. They have also been paid by the new owner of our house, so double dipping. They have been awful the whole time. In retrospect, I would go with Dish or Frontier or something. Do not sign on with these people.

I have been using Suddenlink for a year now only because it's the only service available here. It never fails our internet will go down on a Friday night and does come back up till a Monday morning or afternoon. This happens every weekend. Ask them to reimburse some money and got back two dollars. Yes it stinks to have sit all weekend no internet. Also it hinders my son who is in college trying to get his papers wrote and do homework. My opinion Suddenlink is a thief. They take your money each month and you only get 3 or 4 days service a week yet we paid for a month. SUDDENLINK IS STEALING MONEY.

I have been a customer for over 2 years, paying my bill every month. I noticed my internet was not what it should be so I called and was told I was being charged for speeds not available in my area. It was supposed to be adjusted. Still my internet was not up to speed so I called again. This time a tech came out after two tries. The tech informed me we had a modem that was not up to the speeds we were paying for. He installed a new modem. Now Suddenlink will not adjust my bill and credit me for the difference in what I was paying for and what I was getting.

3 service calls later Suddenlink has failed to send out a tech to fix our internet. We have been a loyal paying customer for 13 years and they recently started contracting all their tech people out since they were bought out by Altice. They claim you're supposed to get up to 400 mb, but if you check you're lucky if you're getting above 4 which is what we're at. If more than one person is streaming a video somewhere in the house it shuts everyone down and it didn't use to be like this till recently. I've had one tech here a month ago almost who said the issue was on their pole and their line and they'd be back to fix it. After 3 no shows of different appointments, not even a call after you sit around your house all day waiting, it's clear they have zero concerns if they retain customers. I even drove 45 minutes to their main office and got treated horribly in person when I was trying to be a calm rational person. It is simply mind boggling.

Called to get cable fixed. They told me no problem as long as they do not have to replace any wires in house etc. They did not. The issue was in THEIR equipment. The tech told us, no charge as well. Bill arrives and there is a 65.70 charge on it. Spent the last 4 days fighting with them, having them tell me that my word as the customer meant NOTHING. They has to take the word of the LTING TECH who put something down that did not happen on the call. Disgusting. Cannot get Xfinity here, they have the monopoly here where I am, so I am stuck either paying super high dish price or getting price gouged by these liars. They should be banned from operating in the U.S.

I changed companies and went to Suddenlink years ago so I could save money! The very first bill I got was for a ridiculous amount of $250!! I was never told during the setup that this would be the cost to switch over. I immediately called and I was told the amount was because of the time of the month my service was started! What?! That is completely unacceptable! I should've gone to another company then but I thought I would give it a chance! I lost service on May 30 2019 around 11:30 pm so I immediately called to report it and got an appointment for the next day. The service tech called on Friday, left a message and said he was on the way but I never saw him and he didn't leave a call back number. His 'supervisor' called and said he was at my house but he wasn't. I made sure she had the right address and described someone else's house but he was at the wrong residence.

I subscribe to internet service only. First year as a new customer charged $40 for 100 MBPS with a 250 GB cap. Viewed plenty of shows from Netflix & Hulu, and surfed internet on 2 computers. This year there was an increase of $150 more a year yet I am coming up short on how many shows I can view. I have been monitoring it for 2 months now, and the last 2 days I watched only 1 45 minute show and on Suddenlink site it said my data usage was 8.5 GB used. Something is not adding up. If they are downsizing that's one thing but to charge me $150 more to take away data usage is totally unfair. I'm in North Central Arkansas. Has anyone else experienced this?

The internet speed I was paying for was never even close to being provided, it was a true waste of money. As soon as I had an alternative I decided to switch. When I called to cancel my service I was told that service would end on the requested date and that I would get a refund for the unused portion of the month. Turns out that was a bunch of BS. I checked after the day of the supposed shut off and I still showed to have service on the website. Contacted customer support and was told that the previous rep "misinformed" me and that I would have to pay for the remainder of the month regardless.

We moved to Parker, AZ on May 1. Suddenlink came to hook up Wi-Fi same day. This person came to hook up the Wi-Fi the same day. I had not been able to locate the cord for my computer before he got here, so I asked him what I should do. He said he would be back to hook it up. I was able to locate the cord and the next day I called for him to come back out and finish his work. Now I get a bill charging me with a $ 60.00 service charge, even the installer said it was not a service call. I spoke with a rep on the inside and she said that they couldn't do anything about it cause it was classed as a service call. Not happy with this service. Will call to speak with a manager but will NOT recommend this company to anyone else.

If you want a television picture that flashes colors, gets stuck, and misses dialogue, this company is for you. If you want internet that goes in and out, this company is for you. If you think you want to save money, by bundling, this one is for you because all 3 services go out at once. If you want a company where you have to wait online forever, punch 5000 buttons, and then get told you need to call someone else IF you ever can get a person, this is the company for you. Then they tell you they can’t give you credit for poor service, because you didn’t call-in to report it. This company is awful.

The worst company I have ever dealt with. Upon closing my account, their return instructions were nebulous at best. I returned all equipment in the same box. Now, they say I didn't return some? I have called them multiple times and upon a significantly long hold time, no help or answers are given. I am told, "Someone will get back to you." Of course no one does, and I have to repeat the process. Now my account has been sent to collections, even though they said it would not until this problem is resolved. In my opinion, this company is dishonest, mediocre quality, and has the most reprehensible customer service department. If I could afford the negative impact to my credit score, I would not even think about paying this false bill.

I have been a loyal customer now for 12 years. In this 12 year period the bill increases and at times month to month. I called yesterday 6/4/2019 and spoke to a woman with a outside of country accent and the only explanation I could get is that my promotion of previous billing statements had expired and as of now they were not having any promotions. I had a DVR (basic Channels) and Wifi (Bare minimum data). I turned in the DVR and received a basic black box with programmed channels and now my billing statement is now 172.50 a month! This is what happens each month or year you have Suddenlink as a provider. This company can never really explain the higher rates either when my service stays the same. Whatever happened to loyal customer, on time payments getting great service? Or do they hope you become a loyal customer who pays the bill on time so they can keep increasing knowing that you will pay anyways?

Suddenlink is far and away the worst company to deal with. Their customer service is far and away the worst service I have gotten from a provider. It all started from the moment I signed up for service on April 9th, 2019 I was quoted $71.50 a month which included equipment and taxes for up to 400Mbs speed. Not even close. I ran a speed test from their site and it is 8 png, 4.68 download and 13.72 upload because it was running too slow. Unbelievable. Are you kidding me? I refuse. I had a promotion coupon that they were running until April 15th with free installation and activation fee.

I've had Suddenlink for about 2 years now. They like to charge you money for things you return. If you have an issue good luck getting through to customer support. I called in this morning to cancel my account and I have been on hold for 25 minutes just waiting for someone in the billing department to answer the phone at 9 am. I find this absolutely ridiculous.

I am paying for speeds of up to 400Mbs. Not even close. I just ran a speedtest from their site and it is 8 png, 4.68 download and 13.72 upload. Are you kidding me? Technical support is useless. They did a restart, which did not improve the speed. Then they tell me that they can send a technician out for $25 fee to check the equipment and the line. Are you kidding me??? THEY installed the service, the equipment is THEIRS, the cables are THEIRS. Why am I paying a monthly equipment fee but they charge to maintain their equipment? If it was mine, I could understand. Absolutely ridiculous. And to top it all off, they don't even speak English.

TiVo not working. I unplugged mini TiVo because my sound was having issues going off for a second every few seconds. When plugged back in it said I had no internet connection. Customer Service could not figure it out. So I have to wait 6 days for a repairman. Today is Tuesday and no one can come before Monday. Really!!

Suddenlink is far and away the worst company to deal with. Their customer service is far and away the worst on the planet. It all started from the moment I signed up for service. I only signed up for internet because this was a temporary residence, as I took a job in another city which was supposed to last 1 year. I was told I could receive the channels through the internet through my service at my primary home. Unfortunately that didn't work. The day after my internet service was hooked up I called back in to add TV service. they told me that I couldn't get the package price for combining service because I was no longer a new customer. 24 hours later I was not a new customer?

I am appalled this company is even still in business. I am moving to an area where this is literally the only option. If going without internet were an option, I would do that over paying for service from Suddenlink. I went onto their website and attempted to sign up for service only to find the website doesn't work on Google Chrome. I can get to a page where you have to input your address, but it won't do anything from there. So I opened up the awful Microsoft Edge to see if it worked there; it did.

Suddenlink was ok while I was paying service, however once I closed my account my problems started. My account has been closed for two months, yet they charged me for the next two months, they even threaten me with disconnecting my service if I didn't pay up. I've called and talked to their useless "customer service" in Latin America twice and they can barely speak English, let alone do accounting. After half an hour going round and round with them about how the account was already closed they said I would be called in 2 days and informed it had been resolved. No call.

Apparently whomever is oversight on Suddenlink is also in bed with them. Every other month the bill has changed so I need to waste at least an hour crawling through the computer telephone system that Suddenlink management has created to eliminate having to deal with "customers". All 800, 855, etc lead to same computer response which is only pay here or here, never a human or a tech or a solution to the very problems ** creates. After wasting a lot of time and getting a human, they will promise to look into the problem and call back. It has never happened yet. What does happen is they change the monthly charge without my agreement or anything but a very hidden notice. They then charge $10 more as a late fee for trying to get them to talk to you.

If I could give 0 stars it would def be NONE. I have had Suddenlink since January 2019. I did not receive a bill at all in February, so I called to find out when my bills was due (not knowing it would be the same time each month). Also, where is the visa $100 gift card I was told I would get. The payment was due 2 days before I contacted them. The employee told me that because this was their mistake and I did not receive a bill, I would still be eligible for the gift card and he was sending in the form as we spoke, as well as changing me to paper billing because out of nowhere I was put on email billing. Month after month I have still not received a paper bill, to this day actually. Every month I have called the employee tells me I’m still on email billing and that they are changing it and that they are sending in the form so I can receive my gift card due to it being their fault.

Yesterday's phone conversation with "Jessie" has me in disbelief. I'm not sure how someone can be so rude and unhelpful and still keep their job. After demanding to speak to a supervisor three times I was finally transferred, but only after threatening her job. Michael corrected my problem in just a few minutes, so I'm baffled as to why Jessie was so rude and unhelpful. This company is terrible! All of these one star reviews don't surprise me. This is the worst experience I've ever had on the telephone with anyone.

I discontinued my Suddenlink small business service December 2018. Suddenlink charged my autopay account another month. I have called twice a month inquiring about the refund check. On every call, I’m told that the check has been issued. I was told today that they now have a new lady in that department. Five months now is past the point of ridiculous!

When it comes to Suddenlink cable/internet they are by far the absolute worst company I have ever dealt with. The internet and cable in my house goes out daily. I call and call and get nothing but the runaround, not one customer service rep helps, they will never transfer me to a manager so I go into the office constantly to get paperwork showing the internet is out so I can show my employer it isn’t me, since I work from home. All reps just tell me they don’t guarantee services for customers that work from home since I’m not a business.

I have had service with Suddenlink for the last 3 years. Their customer service has gone from bad to worse and now totally unacceptable. I have had a disruption of service for the last 2 1/2 months due to heavy snow in Northern California. While I understand the challenges of getting resources to fix the issue, the customer service agents have been less than helpful. We have had several occasions where we have drive 2 hours to get to our place for an appointment only to find that it had been cancelled or rescheduled.

I have been with Suddenlink for about a year. Paid on time. The one time I need help they do not help or care about their customers no matter how good you pay. All they want is their money. I talk to a worker she was no help. Also the supervisor Michael did not care and could not help and if you make a payment arrangement they try to take it out of your account which I did not know that were going to do that. I am a disable women who get a check once a month. I paid the amount they ask me to pay and they still turn my stuff off until the 24th. I can get make a promise to pay. This company is full of it. I want everybody to read the fine print before signing with is company. THEY DON'T CARE ABOUT YOU. REMEMBER THAT. NO MATTER HOW WELL YOU PAY SO DON'T GO WITH THIS COMPANY. PICk A DIFFERENT ONE. THEY ARE NO GOOD.

My credit card on file was lost and while waiting on the replacement Suddenlink tried to draft a payment off that card and it was denied. I called with new credit card number to update in their system and make payment. The first person updated the card on file but said she could not take a payment and transferred me. This occurred five times. Finally, the sixth person said that for the next six months I had to come to their office and make a cash payment. I am a 20+ year customer who has never missed a payment so I asked to speak with a supervisor whom I figured would be able to waive this requirement for a good customer. Unfortunately, she said that it doesn't matter if you are a good customer. This policy applies across the board. And I would be charged an additional $10 fee. This is no way to treat customers.

They create a bill after I cancel their service and return equipment. I have spent two weeks, phone call more than ten time and office two times. No one can solve this problem. Office said they are salesman – they cannot correct the billing problem. Every thief employees said need supervisor to answering but supervisor like unreachable. 72 hours is they may call you but if you didn’t catch the call they closed the case, said you are unreachable. No any number you can return the person who called you. If you call the number with their name nobody knew who he is. Waste so many my time I cannot afford. This company are worse company in US. I couldn’t find out CEO contact info. Google out info is not real, phone number is fake. Perhaps one day I have to go to court to show my evidence and how much I suffered their harassment.

Suddenlink has scheduled two days to come to my home for a service call. They refuse to give any specific time only 8-5. I waited for two days and no one showed up. I did not even get a call saying they were unable to come. When I called the service number (it is like getting through to the president to be able to speak with a representative) they cannot tell me when the service will be performed. Unfortunately they are the only company that provides internet in my area. They know I am stuck and they are taking advantage of me. I gave them one star because I could not submit the form with zero.

Updated on 05/18/2019: Since Altice came into the picture, Suddenlink has been disastrous. Offshore tech support that cannot understand English. Supervisor "Saint **" is going to call me back (Well, I'll be blessed! ), one person said the 5 day long outage is due to a "leaky wire". Another said it was a node. 5 days of interrupted service and they have no idea when the problem will be fixed. They sent me to the local store 3 times - all a waste of time as the store could not solve the problem. Worthless - go elsewhere.

I have been with Suddenlink for around 6 yrs. now and can say that I have rarely had problems with my internet. I have an internet only package. The company could do better with their prices for starters. We started out at 25 a month. It's up to 64 a month now, with an increase of 10 dollars in less than a year span. This seems to be a problem throughout the cable/sat services as a whole. They give NO incentive for loyalty of customers. As I stated, the product they supply is great and I've had little to no problems until recently.

New install: Phoned to tell them to bury cable deep because impending road work. NOPE..barely under dirt. I phone to explain it was their issue for not reading notes (not to mention local code in my area is 18" deep for all cable) and they tell me someone will come first thing in the AM. Nobody shows up so I call and I'm told it's scheduled for the following Friday the 3rd but it's expedited so someone will be there earlier. NOPE, so I call again and told I'm scheduled for the 6th. Flat out lied to over and over....I HATE that company. Ten years on and off again with them and always problems from lazy agents and poor company policies.

I signed up with Suddenlink cable in March 2019. I already had internet with Suddenlink. I went online to sign up and because I my access code was not correct the operator signed me up on phone. Now I have been charged the install fee and this was not discussed that I would have one. This company customer service stinks, the Techs are lazy and do a crappy job when they finally do show up. I would not recommend this company to anyone unless you want to be treated like crap by the ignorant customer service staff and have extra charges to your bill that they will not refund. If I could give them a zero rating I would. I will be terminating my service and going with a different provider.

My service has been down for over 14 days now going on 15. This company does not communicate within the departments with each other and does not care if a paying customer of over 5 years has service. This is because in my rural area of Big Sandy, TX, they have a monopoly as the only internet/cable provider. The system went down as a result of a big storm that passed through on the 17th of April. Several trees were knocked down and an electrical pole was destroyed, which had my internet/cable connected to it. Now the electric company was out repairing the damage within that hour, but no repair truck from Suddenlink ever showed up.

I was promised a 100$ Visa gift card when I signed up online for Suddenlink VIP service and the customer service keep saying I will receive it but it’s been 5 months and now I was told I wasn’t qualified because I ordered my services online, I want to find a lawyer to sue them for false advertisement.

I have had their bundled internet and phone service for many years, In the past 18 months they have increased the bill by 30.5% => forcing customers to higher data rate/costlier plans, promised higher throughput without delivering at all. Their current minimum plan is 100Mbps: my average is < 35Mbps. They have sent out various technicians who have admitted they cannot provide either the advertised up-link nor down-link rates. I have had no problems with their phone service except their inability to stop robocalls [They told me this was impossible... I suggested the talk to the FCC who published methods]. They have recently added specific changes to their terms of service to exclude any adjustments to billing for data rate failings! Unfortunately they own the cable TV franchise for this city and there are no good alternatives.

I was given a price quote for seasonal hold. But when my bill arrived it was 3 times the quoted amount. Even though Suddenlink had notes which showed the quote they said the agent was mistaken and would not honor the quote. So now I am in Canada and cannot disconnect Suddenlink since I cannot return the hardware until I return to my winter home. What terrible customer service. I am totally frustrated. I would never recommend this provider to anyone.

I been with Suddenlink a year an a half and I have a problem with their internet at least once or twice a month. Every time they send a technician to fix the problem it gets fixed for a week or two then I have the same problem again. Each tech guess what the problem is but they do not know, they changed the box (router) 4 times already and the wiring 5 times, they even fixed the pole and nothing seems to work. I would love to switch to another provider but I live in a small town and the only two options that I have is AT&T and them and AT&T is super slow here.

I’ve been hung up on 3 times now. Service is completely down. They claim I saved 196.00 per month after I paid 170.00 per month. What a bunch of horse cr*p. They lie like dogs. All I can say is believe the reviews!!! They are all correct.

Would not hook my VCR and DVD player back up. After 2 weeks cable still strung across my yard. Went to Greenville, New Bern Kinston, N.C. looking for a controller for box and nobody had one. All the employees that I talked to were very rude they made me feel like they could care less if they helped me or not. They tell you that you will get so many channels but the same one is on there 3 times. What a ripoff. I terminated my service almost 2 weeks ago and am suppose to get a refund of my money. Called again today about my refund after receiving a second bill from them. Now they say will be another 2 to 6 weeks. I switched to them because satellite goes out during bad weather but Suddenlink is terrible service in every department that I had to deal with. We went back to DirecTV. The people are friendly and any problems you just call them. I want the Suddenlink solicitors to stop coming to my door.