Suddenlink Reviews

First of all, when I have an issue, I can no longer call anyone without being on hold for a minimum of 30 minutes. Billing issues are the worst and once I held for 2 1/2 hours while watching a movie. I had them on my iPad and refused to give up. I really don’t have any complaint with the quality of product they provide. My internet is excellent and our TV service is perfectly fine. My issue is with their billing, which I have found to be the most disreputable mess I have ever dealt with. Anymore the best comparison to calling them is like slamming your hand in a car door and over the last 4 months I have had to endure this at least 2 to 4 times every month.

The connection is intermittent. For what I pay a month you would think that the connection would be more reliable and stable. Unfortunately there are no other options for internet over cable but I am beginning to think that a slower connection that is more stable would be a better choice.

My service was cut off as soon as a service tech was near my home last week. I call for a service call to have it fix. The Rep on the phone schedule me for Sat schedule and on Friday on my way home I get a call from someone in New York stated that the service tech could not reach me and was at my home when they schedule my service for Sat. I never got a service tech on Sat. I was called back today for a service tech to be at my home between 5.00 pm - 8.00 PM. The service tech call me at 2.00 pm and ask if I was home and I reply I was working and would be there before 5.00 PM. The tech reply ok he will see me at 5.00 pm. The tech was a no show. I am done with Suddenlink and has a new provider coming to get my business. This is a unprofessional company to deal with. I am sure more customers will be leaving soon.

Updated on 11/22/2019: If you just go back to my original review this is a follow-up. I haven't calling off stop as it states my first review and the run-around has gotten even worse. Today I contacted the billing department and requested all of my personal information be released to make payment history so forth and so on and original date of charge my credit card and who the sub was who tried to install. The girl refused to give it to me. Should I buy the name Eric. I call back after an hour and a half on the phone with her Just 4 more aggravation.

After 1:30 min on hold for a “20 min estimated hold time” I was told that my service was disconnected without my consent. Of course they can do nothing for me as it is “too late” and I will have to contact sales in the morning. It wasn’t too late when I called FYI. This is a piece of ** company with ** service.

Ordered 1G from them a month ago. Paying for the highest speed they have, yet don’t get but 300-350m. That’s 650-700m slower than what I’m paying for. False advertising! The tech came by and looked into this. He said this is as fast as it will get! Really, they advertise 1G but in reality it’s 300m. Have called, asked for a call back and never heard from them.

I never had to deal with any internet company like Suddenlink before. Longest wait time to actually speak to a rep and transfer to the correct department, and everything about Suddenlink just bad, they don’t even deserve 1 star. I Never get contact when the tech never show up to do installation. I've been trying to cancel my service for 2 weeks and still not able to get the issue resolved. They don’t care about customers. It's a waste of time to deal with Suddenlink.

We signed up for Suddenlink’s $75/month internet service with free installation. We signed up for the promotion online which stated it was ‘for life’. We provided our own modem. Our first month’s bill then came saying we owed $178.94. They had charged us for a Modem and WiFi that they did not provide, and there was an additional $80 fee that they said was a “mis-applied promotion”. We spent hours on hold with customer service and talked to representatives who were completely unhelpful and sometimes straight up lied or made things up. Once we were told - “Just pay the balance and Suddenlink will refund you for their mistake”. Another agent said “Oh you didn’t sign up for the promotion.” Which....we certainly did. We were also repeatedly bumped to the back of the wait time and spent many many hours on hold. We eventually drove 30 mins to the nearest town with a physical Suddenlink store.

Find another internet company. (When it works it pretty good) but they always go down. And their customer service is terrible because they can’t do anything about it. Don’t waste your time and keep looking for another internet company.

Total messed up company! They can't get a new service hook up order correct. On 5th appointment. Will be shocked if they show!!! Never a phone call, never a verification of them coming or not. Just no show! First two no shows were because they typed the wrong address to the installer!! Got that fixed. Next two no shows just show in their system as "voice" cancelation. No explanations. Internal system is messed up and their reps have a hard time even figuring out what the problem is. Would go with someone else if there was an option. Probably the only thing keeping their stock up is they are taking profits in at customer's expense. Can't last forever, as other options in providers come into areas, folks will flee this company. That's when you sell and/or short their stock!

This has to be the WORST cable company of ALL time!! I mean, I thought in my honest opinion, they fail to work with you, they lie about reducing your monthly billing rate and increases your bill at an unfair price and barely want to make payment arrangements just to keep your services on. Plus, I had representatives hang up in my face more than a few times regarding my billing crisis. They just want more money out of you. Plus, the quality of service is lousy. They don't keep their promises to help at all. Even when you downgrade, your bill is still incredibly high. If I could, I would give this company an overall negative 10 points for worst customer and quality service. I recommend to anyone everywhere do NOT go to Suddenlink as my bill is at an all time $500.00 or more. They are completely unreasonable.

I gave it 1 star because I have to. But trust me, Suddenlink doesn't deserve it. I'm signed up for 400 mbps and I'm lucky to get over 20mbps. Most of the time the picture sucks too. Half the time I spend looking at pixels on my tv instead of watching the programs I would love to see. And my bill has gone up $20 per month when I was told it would stay at the price I signed up for. They lie to you and have no problem doing so. Don't waste your money. If Suddenlink is your only choice go for satellite instead.

Used their slow unreliable services at Fort Polk LA. Called and canceled my service when I transferred to Washington. They are now billing me for unused and canceled service and adding $10 late charge per month. I called to confirm the cancellation and after spending much time waiting for supervisor call back was rudely laughed at. Amazing that such a rip off company can stay in business.

VERY frustrating to spend the majority of a day sitting at home waiting. If you can’t cover your schedule, every time, schedule better. One more straw on the cut the cable. I AM REALLY FRUSTRATED WITH THIS COMPANY.

I had my internet disconnected for “nonpayment,” although I had sent Suddenlink payment for $234. I went to Suddenlink and was told they recently merged and my payment was sent to an old account and they would move the payment to my new account. A week later, I received a phone call stating they could not see my payment and that in fact they sent my money back and I still owed $233 and my internet disconnected once again.

A promotional offer ended (we've been customers of Suddenlink for 30 years) and it took me 2.5 total hours on hold to somewhat resolve the issue. First it is ridiculous to assume that anyone would pay $164 p/m for one Tivo, basic cable, and internet. Second, during my conversations I was literally LIED to by the customer reps on various topics and purposely not routed to Retention Services when I specifically asked to be transferred. I politely gave advice (whether she liked it or not) to the final person I spoke with which encouraged her to be looking for another job as a company with such a horrible reputation and beyond poor customer service, will hopefully not last long as technology changes. Horrible, horrible experience.

Outsource equals zero service. Getting hook-up = easy, getting assistance with billing and no internet = nightmare. On phone over one hour. Transferred, disconnected, and still no relief for billing error and no internet. Hoping management listens to those, "this call may be monitored" statements - company needs an "American overhaul".

4 years of the worst service I have ever experienced fed up customer. They will sell you 100mbs internet service but can only deliver peaks of 25mbs to 30mbs. Service is down 30%-40% of the time, they will not prorate charges unless it is down for 24hr, meaning if they can ping your modem for 1second a day you will pay full price to receive half of nothing. You will always wait hours to talk to a service rep. Last week even the automated answering service was down. The services Suddenlink promises and the services they actually deliver are in such stark contrast I don’t understand how it is not considered fraud. If you have other ISP options take them. Don’t be baited with the promise of high speeds that can not be delivered.

service was ok and the cost was $129/month (total) for the 1 gbps advertised service. It dropped out once in a while, but was generally acceptable. However, since August of 2019 the service has been more unreliable and slow. We had a technician come to the house to check the connection and they determined it wasn't the house connection or equipment. It was thought to be an area service issue. As of November, they still haven't solved the problem. The speeds are rarely above 100 mbps and the service drops out multiple times daily.

It's amazing how this company stays in business. With not only providing horrible service but horrible customer service. I have been waiting for 3 hours to get a hold of someone in customer service and still have not been able to. HATE THIS COMPANY!!!

I have been a Sudden Link customer for years, and suddenly my internet doesn't work. It has been over a month, and I have had multiple technician appointments to resolve the issue (the issue is a new cable outside that they must install), and no one shows! When I call I am on hold for eternity. Because I live in a rural area, I am at Sudden Link's mercy, as they are the only internet provider. I have no cell service at my house, so I cannot even text or make phone calls. This has been super overwhelming! Switching cell providers may be my only option, considering Sudden Link has no business manners.

Customer service is absurd. It is unacceptable that I am offered $3 credit after experiencing no service for most of October d/t your technician installing my neighbors internet to my house. Not to mention my internet hasn’t worked properly for all of November thus far after being found. But for as much as I pay I’m only offered a $3 credit! Poor excuse for a company. Most unreliable service. Unacceptable. I have never in my life experienced such poor customer service. You won’t even rectify your company's mistake. Instead you offer $3 credit. That’s insulting. I’m extremely disappointed in my unreliable service and the way my situation has been handled.

I have had internet service with Suddenlink for over 2 years. I add cable services about 45 days ago. On October 25th my services quit working. I called. I was on hold for over 2 hours. I was told there was an outage in the area. On Monday I called back. My services still not working. I was told they discontinued it due to non payment. I was told I owed $424. They told me I hadn’t made a payment in over 90 days. Not true. I had to pay $105.06 to get my account to a $0.00 balance to have cable services add. I was told a supervisor would call me in 24 hours to fix the billing issue. No one has called.

I have had this service for 1 week now and nothing but issues since I got it. I live in Canyon Texas so Suddenlink is just about the only internet provider here. I’ve called multiple times to have someone come out to fix this and the day someone is suppose to be here from 8-11 I call 'cause I’m notified that the tech now won’t be here till 11:15-12:15. So as I sit on the phone for over an hour when it says less than 20 min wait time I’m talking to the rep and ask to speak to a supervisor which she refuses. Then she tells me the tech time updated and now they won’t be here till 12:44-1:44. I’m suppose to be getting the 1 gig internet package and I’m lucky to get 10-20 mps with my internet crashing at least 5-6 times a day. This is the worst service I’ve had in my life and they expect me to pay $130 a month for this garbage.

We were calling in an attempt to cancel our Suddenlink TV and after being on hold for 1 hour and 21 minutes, we were told that only the retention department can handle that and they were closed and to call on a week day between 9 am to 9 pm. He told my wife he would transfer so she could set up an automated call back. When he transferred her, a recording said the department was closed and it hung up on her.

I switched over to Suddenlink at the end of August 2019. I received a written cost per month before taxes of what my bills will be before taxes. The bills that I'm receiving are much more than that, almost double. I've attempted to contact customer service only to be met with hold times of 1.5 hours or more. At this point I just want to cancel my service and move on which is nearly impossible since I cannot get anyone on the phone. Stay away from this company.

I received an email that I owe $285 to your company for an account that I never created. I've never even heard of your company. I called customer service and all the managers were in a meeting and was told the only way to report was on Suddenlink Fraud site which I cannot find. Someone really needs to respond to me.

I had internet service with Suddenlink and they offered me a gift card and a Google Mini if I get their Altice One cable, I was with ATT Uverse and I thought I give them a chance, so I started the service with them about 3 months in. I didn't get any of the promotion items I was promised so I call them but it's an ordeal to get to someone who can give you any information, eventually I got with someone and told me that they couldn't deliver the google mini, because the address was undeliverable, (it's the same address where I'm getting my service by the way).

I had full service with a Suddenlink but to save money I found I could get just internet service for $59.99 plus all the fees per month. I just received my first bill and to my shock, there's a $40.00 dollar charge per month for broadband. If someone can show me where that charge is listed I will stand corrected. I do not consider a 60+ percent increase in my bill to be an incidental fee.

Suddenlink, since becoming Altice, is a horrible company. It is worse than any service based company should be allowed by law. I've had multiple issues with our TiVo boxes and have had multiple technicians try to fix the problem but they never do. When you call Suddenlink, you are placed on eternal hold. When they finally answer, the majority of the time it is someone either in Egypt or the Philippines so, obviously there is a language barrier.

Sold my condo, tried to turn off the internet service. Can't do it online because that would be too easy. Instead spent hour on the phone with useless customer service. One month after turning it off they are still charging my account and then send me a bill for equipment charge of $100, when both router and modem were supplied by me, not them. They are a shady company that try to take advantage of their customers whenever they can. There is no direct line or email, just automated response on the phone. Stay away.

I just need to get a new modem activated but cannot get through to anyone to do it! I've sat on hold forever. I've tried to chat online. You go to the Suddenlink office and the lines are crazy. Suddenlink customer service was poor before, but now with Altice, IT IS AWFUL!!! Someone's obviously just in it for the $$$. I'm shopping around!!

I’ve previously been one to stand up for Suddenlink when everyone else was complaining about their service. We had never really had any issues that weren’t fixed promptly....until now. Something is wrong with our reception. At best it is very pixelated as unwatchable, but usually there is no reception whatsoever. We called a week ago, they were to send someone out to look at it 4 days later. They showed up and said yes, there was a problem (duh) and we would be put on “priority” to have someone come out and check the lines. They were to come some time yesterday (3 days after being placed on priority repair service) between 10:00 am and 8:00 pm.

I have had Cox Internet for 11 years and loved it. I recently moved to Henryetta, Oklahoma and Suddenlink/Altice is the sole internet provider making it impossible to keep Cox. Well, I Purchased internet service in Henryetta, Oklahoma a month ago. I ordered their 400 mpbs service with unlimited data. They instead hooked up a 200 mbps with limited data and began charging me overage fees. Called them immediately when I discovered this which was about 32 hours into the plan and advised them I was supposed to have been given the 400 mbps plan with unlimited data. They then corrected it but charged me an additional $30 to make that change even though it was their mistake.

I've been a customer with them for over 5 years and keep in mind whenever they give you a bundle price it will always be at least $20 more than what they quote but I was paying $177 a month for over a year with them for Cable/Internet/Phone. I had a promotion on there for free Starz for over a year. It dropped off and this so called package deal dropped off although it was actually pretty expensive and was not the price I was quoted. That has always been an issue. After they add fees it's always more.

I have called since July to cancel services. They still have not and it’s November and they are trying to collect near $500 !! I turned off my internet from home at receiver in July and now I am on hold for near an hour trying to fix but not picked up yet!!!! They are sending no bills but sent my son an email for payment!!!!

So, I went into the local store to find out why my bill increased without me requesting a change in my service. After waiting nearly 1 1/2 hours, I was told they can’t handle that type of problem and that I would have to call the customer service line. I went home and called the customer service line and had to wait 2 hours after putting myself in queue to have the next available agent return my call. When he called, it sounded like he was sitting in a Restaurant or bar, the background voices were very loud, laughing, etc. The agent told me he could resolve my issue and that my account would reflect the previous amount within 48 hours. It never happened.

I have been trying to help my boyfriend get his online account set up as well as services in Midland, Texas. He works in the oil field and is not home during the day. It took us a month to get someone to finally install services properly after 3 different appointments. One of the boxes is still not working. He received a bill and his account is considered late. There was also no access code on his bill to set up the online account. I have called customer service many times. It is supposed to be 24/7 but it will close at 8:00 pm central time. This is beyond frustrating.

TL;DR - Spent 4 days, 9 hours on the phone and spoke to 10 different service representatives to have my internet turned back on because Suddenlink pushed the wrong button. Let me start with my modem is in a condo and the association pays the bulk charge. Therefore, I don't receive a bill, nor did I know my account number and I don't have a pin. If you're a "bulk" customer, prepare for frustration. I can't use the online system (once I figured out my individual account number which is 13 digits - not 16 like private customers and there is no pin) so I'm forced to speak to a representative.

Suddenlink has never, in the last 5 years I have been a customer, been a good company...but good lord, who knew that Altice could literally make them the worst customer service related company ever (in my opinion)! The Suddenlink online account worked fine, Altice took over and now the online and app are total junk! I can never, and I mean NEVER get in to my account to check it or pay my bill. I paid my bill in full yesterday, and today I get a text telling me my bill is past due! NO, NO IT ISN'T!!!!! How much worse can this company get?

I signed up for Suddenlink internet in July. They wanted to see me on a higher speed but I chose the lower speed. I work from home taking calls for Conduent. I pay the first month. It's in the $70s. I pay the next month. It's again in the $70s. I go check my balance over the weekend & my bill is $495. I call & they tell me I have data overage fees. I was not told there was a cap on the amount of data that I use. I need it for work. So I ask how much for unlimited data. They tell me $20 more. I say sign me up. They can't sign me up because I have a past due balance. So I'm still going to get overage fees until they cut it off. I called 5 days ago & asked to speak to a supervisor. I was told the supervisor was busy I would get a callback. That was 5 days ago. Today I get a supervisor when I call back. Her name was Patrice. I'd # UGH. She tells me the same thing. I cannot go to the unlimited until I pay the balance off. I have filed a complaint with the FCC.

My cable wad working at 7:15 a. m. All of sudden it went out. Called Suddenlink and got a computer. It restarted the cable box 2 times, nothing happened. Couldn't get the recording to pass me to a human representative. Found another phone number to call. Again talking to a computer. It kept trying to put me on a call back list. Finally talk to a human. I gave him the original error number. Tried to restart box again. Nothing. Said there's a problem with the cable box. They can't send anyone out till November 4th. Four days from now. That's totally unacceptable. Asked to speak to his manager. I was told they were busy and could not take my call. Then he said he could put me on a call back list and it could take up to 24 hours to get a call back. I have been a customer of this company for YEARS! Not anymore. I am looking for a new company. They give new customers all kinds of discounts but nothing to long time customers.

I have been without Internet service since October 11th. To make matters worse my account was somehow set up on EZ link service which automatically charged my account twice in the month of October. I requested a refund of the overcharged amount and they tell me it will be refunded but I still haven’t received it back in my checking account. Each time I call customer service I have waited on hold for over one hour before reaching a customer service agent. The final straw was setting up an appointment to have a technician come out to troubleshoot the internet problem. I waited at home from 2-5pm as was the stated time frame and no one showed up. I called Suddenlink again to find out the status of the technician.

I been experiencing slower internet (for months) until October 7 when both TV and Internet went out. Multiple calls of 90+ minutes each, repeated trouble-shooting resulted in nothing. No service call was set up until Oct. 28. The tech who came out said my cable had been disconnected at the "box". If it had been disconnected it would not have worked at all. Second service tech (2 days later) said the fiber-optic splice at the box was bad. He replaced it. He agreed the first tech had ignored the problem and made up an excuse. He assured me everything was fixed. 2 hours later, the internet was out again.

Called several times. Still not fixed. The impact tech that Suddenlink hire not doing the job neither Suddenlink. Hope they feel proud to see this comments. Suddenlink chief hope you do something. Not just getting the check????

Suddenlink has gotten greedy just in time for the holidays. I have been charged for months for showtime that I never requested. When my cable box was not working they turned around and charged me $60 for a tech to come fix their equipment that I already pay for on a monthly basis. The first rep that I spoke to promised it was being removed and then failed to leave a note in the notes on my account so the $60 is still not taken off. They also did a recent update and with this update they didnt return my call for a week in regards to my account number not being found online or by phone in order to make my monthly payment in turn making my payment late and charging me a $10 late fee. Come to find out it was their fault my account number was not found because when I moved from one house to another transferring my services they never issued me a new account #.

I recently switched to Suddenlink to gain greater bandwidth. They had a internet/telephone package. Internet has worked OK. Phone service is very poor. During the six weeks with Suddenlink we have been without a phone for three weeks so far. Tech support to solve this problem has been very disappointing, to say the least.

Horrible customer service/tech. Started when I had to chose them due to apt complex. Went into store to set up connection. Had to pay upfront 177.00 to cover first month plus 50 service install. Mind you, they do not allow you to plug in their equipment. They hire someone to come out and do that. Even though I travel the country and do it all the time. First tech was awful. Gave us TIVO boxes. Which was not ordered. Only brought one (have 2 tv's). Tech said only one was on ticket. Boxes were not set up correctly. Left before getting second box to work. Said we had to call. Paid for 400mb Internet and was getting Kb's. He came back out same day. Still second box not working. Even though customer service said give it 15 minutes then it should work. Find out totally wrong boxes. Customer service never attempted to get 2nd box to work. Probably because it was wrong. Went to store and complained.

I am a person who is eager to pay my bills on time. However I refuse to pay a Suddenlink bill of $350.00 when I only have WiFi at a rate of $60 a month. I was charged for equipment that I do not have in my possession. I went to the Suddenlink store for the past 3 months (8+ times) trying to get my bill situated and they said that they would give me a call once corporate emailed them back. I have been without WiFi for a little over a month. This is how I make my income. Very disappointed and I wish they had more cable companies in the area. DO NOT CHOOSE SUDDENLINK.

We constantly dealt with poor service and poor customer service. On hold for long periods of time. So we decided to cancel service. We canceled our service effective same day on July 10th. We paid full amount of July for services we didn't use. Then I paid the cancel fee of part of August. Now we are receiving collection calls saying service has been suspended for non payment. They are basically blackmailing more money out of us. When you call to resolve this all you do is get the run around. I am sick and tired of dealing with these issues. Now they tell me my account was never canceled and is in charge off.

We recently decided to switch our business phone lines and internet over to Suddenlink. So far, our experience has not been great. Customer Service is HORRIBLE. It is nearly impossible to get a hold of them, I'm on hold for hours any time I call and their customer service reps are very unprofessional. It also took them 3 trips to get our phone lines running properly. The only plus side is that our internet is running a lot faster than it was with AT&T. Other than that, I am not impressed.

On 08-31-2019 a tech from Sudenlink came to my home and hookup my internet and cable. I gave the tech a moneyorder with Sudenlink's name on it for 200.00 dollars. This amount was what I was told I'd have to pay. I said ok so I paid the tech. I month later I get a bill from Suddenlink for 324.00 dollars. I called to see why it was so high. They told me I did not pay the tech 200.00 dollars which I did. They refuse to look into the matter. I've talked two 6 different people at suddenlink and all of them said there is no record of me paying the 200.00 dollars. I say B.S.

Suddenlink is a rip off. I got quoted differently prices more than once. I'm stuck with it due to my apartment regulations. The programming is weak and the service is interrupted constantly. Poor, poor.

I do not know why Suddenlink has changed in the last few months unless, it is the Altice issue. This issue starts with the purchase (I purchased a cable modem from them) in December of 2018. This summer, the modem quit working. I called and was promptly told, the modem would be replaced free of charge. Cedric (one of the techs for them) came out and took my modem out (non-wifi) and replaced it with the modem/wifi router. I agree that is a nice device but, I did not authorize a charge difference. Now, my modem is who knows where and they want to charge me 10 bucks a month for a "Rental". Again, none of this was disclosed until now that the "No charge" replacement would end up costing me $10 more per month on an already over priced service.

I recently moved to Liberty Hill, TX. I order internet services online from SuddenLink. I set up an appointment, the installer shows up and says, "oh they forgot to activate your service, you need to call them and reschedule the appointment." Why the technician cannot just call and get it activated. Why the technician cannot just connect the wires then they can activate it. I called back to complain what is this and they said the technician was mistaken. The service is active and they will send him back same day. No technician came that day. I scheduled another appointment. It was between 2 pm and 5 pm. The technician called me at 7:30 pm saying he is on his way. He will be there in 20 minutes. When you call customer service the wait is in hours to speak with somebody. I am hoping there is another option for Internet service in the area.

No customer service here!! After a lightning strike took 15 days to get a tech. Since lost several channels, temp. cable laying on top of ground now for 2 wks. Internet just comes and goes, they gave us credit for $40 for 1/2 month with no service at all then a temp patch job with less channels. They have only cable service in town. So we are looking for other sources of service. By the way when you call, be prepared for at least 3 hours to get to talk to a live body!!!!

Bill went up. Called billing department. Lady says reason for it was because they double billed us for internet service. Told me to pay x amount so I did. Then next month now I owed the difference between x amount and bill from previous month along with late fee. I explained to Suddenlink wasnt my fault that they didnt know what they were doing and they should eat the cost since it was their screw up. They told me No. So I wouldnt recommend Suddenlink. After you are a customer they treat you like another number instead of making it right.

The city of Rocky Mount cut the cable while repairing a leaking gas line. I immediately informed city worker when it happened. City worker left exposed cut line above ground to facilitate a quick splice repair for SuddenLink. I called SuddenLink and informed them of the issue. It took them over a week to perform a temporary repair. Repair tech stated it was only temporary and he would schedule construction crew to come bury new cable. Temporary repair gave me spotty tv service and zero data / internet service. SuddenLink continued to charge me full price with zero service.

I have had Suddenlink for two years now. They have consistently delivered the worst service I have ever experienced. I work from home and rely on a stable internet connection. Suddenlink service goes down daily and the TV/Cable service pixelates horribly daily. When you call in for service, their reps are rude and they only care about receiving your money.

Suddenlink split out my bundled package I have had for years, including unlimited internet, now charging a separate fee for unlimited. And no notice they were doing this. Several months ago they also added a network enhancement fee, with no notice and no description of what is. I believe both actions are a violation of FCC, violation of truth in advertising, and breach of contract for splitting out a separate fee for the "package" I have had for years.

Customer Service with SuddenLink has deteriorated significantly. I used to be put on a brief hold and then was able to speak with a representative who was able to quickly understand and resolve the issue. Now, getting a customer service representative (CSA) to answer in less than an hour is next to impossible. I most recently called SuddenLink 3 days ago and at that time (because of the long wait) I scheduled a call-back for the following day. On the following day, when the time for my call-back arrived I received an automated call from SuddenLink informing me that there was still no representative available to speak with me and that I would need to reschedule a call-back for the following day. Instead, I called SuddenLink directly again and after being placed on hold for an hour and a half, I was finally able to speak with a CSA to place a seasonal hold.

Added tv service to our internet and television which we have had for a few years with no problems. Tv service signed up for 4 TV's. Installed on date promised. Only problem only 1 works. Have spent over 8 hours on phone with being told it's being taken care of. Well no call back and around 3 weeks later still only 1 tv working. Between being lied to and many hours on on phone about ready to cancel tv service.

I'm paying for extended cable service but am suddenly receiving basic cable. I called at around 8:00 am this morning and was told there was an "outage in the area"; it's now 11 hours and 20 minutes later and still no resolution. I've called back this evening and have been on hold waiting to speak to a representative for 50 minutes with a message that tells me to expect "longer than average wait times". Based upon feedback from other reviewers what I'm experiencing are typical wait times. Based upon what I'm experiencing, and what I've read from other reviewers, I'm going to write my Congressman Van Taylor along with the Federal Communications Commission to report Suddenlink. You should do the same if you're receiving the run around from Suddenlink.

I have been with Suddenlink over 15 years, and they use to have good customer service. Now it is non existent. I called multiple times to resolve a billing dispute. I was put on call back, was only able to talk to a person once who claimed to have no authority to help. I was told a supervisor would call within 24 hours and he did not. The call back I got was a machine who scheduled a call a week out. I went by the local offices and they also have no authority to review a bad charge and make an adjustment. I will be canceling and moving to a different provider. So disappointed in changes to the company since Altice bought them out.

I have an issue that needs to be resolved by a human. As I write this I am still on hold after being told a 20 minute wait. I tried using their “call back” service yesterday and never received one. This is totally unacceptable! We pay far too much to be treated so cavalierly.

Suddenlink has no showed for installation of TV, Internet and Phone on three occasions. I have spent over 10 hours on hold because the only number you can call is the customer service line. I have yet another install scheduled and I truly doubt they will show. Each install appt has a three hour window, so I have to sit around and wait for no one to show up. Local Suddenlink office is of no help. I signed up for Suddenlink over a month ago. Do they not want new customers???? This is the worst experience I have ever had with customer service. So very frustrated.

I've been with Suddenlink phone/internet for 10 yrs. I recently signed up for TV service; since then their billing scheme has been nothing short of fraudulent. In the past FIVE weeks I have been charged (not just billed) almost $988 for what should be a $265/month service! Their billing continually says I am past due on charges I have paid on-line, and when I switched to their auto-pay feature, they charged my credit card for a payment I paid a full 2 weeks earlier. Their customer service line has kept me on hold for 1 1/2 hours without response, and wait time at the local office is generally 45 minutes to an hour. I am not only dropping the service but considering a lawsuit.

I have had Suddenlink since July 2018. The service goes down every.single.day.... Sometimes twice a day. They have scheduled technicians to come out 30 or more times. Everything in and outside the house has been replaced. Sometimes the technician comes and they have no idea what the problem is or what someone else has done. It is NEVER a Suddenlink employee, always a contracted service. When the internet works, it is great. When the phone goes out, it is a problem, as it is my 94 year old mothers only phone service tied to her med alert. Horrible. It motivates me to move to an area where I can get decent internet and phone service.

After a year I noticed a spike in my bill. I notice I cannot login and view when my statements or anything since I moved location. I been charge 72.80 after 14 month out of year. I wanted to cancel my service today but the last 3 dates are different. Unpredictable. So I got charged and told them I am out of work and want to cancel service. They keep trying to upsales you. That's all they care about. I wanted a refund because I just got charge on day I wanted to cancel. They won't do it. But spit deals at me. I will never use their service unless I can see a refund. I am giving money away to a million dollar company for nothing being disconnected. I am so worried I had to get a new debt card. I was so fearful they keep trying take little money I have since I been in school. I never pay a cable company on debt. You have no control over it.

I have been a Suddenlink customer for over 20 years. I called twice to lower my data plan for my internet service. I was on the phone both times for almost an hour speaking to an Asian, to which I barely understood. Both stalled & tried to get me to keep my current plan. Now Suddenly will not return my call and said it would be at least a week before a representative could call. This is a scam!

For the last three weeks I have tried numerous times to call Suddenlink. Every time it takes hours to get a callback. They finally called and sent a tech out to check my internet and said it was my router that needed replaced since I was having such slow speeds (150mbps). I went and bought a 1G $170 modem and didn’t get any better speed. Called to complain and they said it was an issue on their end and were sending another tech out because my speed was still the same. He checked everything and still said my modem wasn’t fast enough. Called to get an answer why they didn’t fix the issue and were put on hold for 1 1/2 hours again. Finally called back and when I asked for a supervisor I was told they would have to call me back. I have now been waiting for 2 hours and still no callback. They used to be so good with customer service. What changed???

Suddenlink is the only internet provider in my area... and they are well aware of this fact. They use their monopoly to indiscriminately raise rates. My rate has more than doubled since I began using their service, and has most recently gone up twice in two months.

I found out today that the entire time I've been paying for high speed, I ONLY GOT IT FOR TWO MONTHS!!!! Called, hold time greater then 30 min, took longer, drove to store just to be told I had to call!!! Aagghhh. I have a husband 3 kids 3 dogs a house, bills, A LIFE!!!! I trusted y'all to provide me the service that I purchased!

Run, don't walk from this company. My best one word summary: crooked. They run the bill up on you for no reason. They especially lie when trying to get you to sign up. They changed internet speeds on me from what I was told I would get. This is the worst managed company I've ever been associated with. We are forced to use them because of a monopoly. Their techs are essentially worthless as well.

Unable to speak to anyone in reference to a new service that was ordered. When tech came out he claimed he could not install. He was the most unconcerned tech I have ever met. Said he was rescheduling, checked to verify reschedule, it wasn’t found. Finally got a rep to answer claimed they rescheduled. Went to office to check reschedule, it wasn’t found. I just want a REFUND at this point and cannot get anyone to even do that. Please don’t get caught up with this company.

We have had Suddenlink for six years. Being snowbirds we have had the service, both cable and Internet for six months and then we have had it on seasonal hold for six months. On 1 October 2019 I called to have both cable and the Internet taken off of seasonal hold. Cable has worked just fine, but the Internet has been a complete disaster. Something major has happened in the administration of the company. They have been unable to reconnect our Internet so their fix has been to have a technician come to our house to check things out from that side. The technicians have checked all connections and have replaced the modem. The problem is that the technicians are no longer able to directly communicate with the people that are activating the signal. The technicians have to submit a ticket I presume by email to have the Internet signal established, they have no way of knowing if this is ever done.

Suddenlink is the only cable service in my area. Even if you go with satellite for TV you still have to use them for internet. Expect slow internet and a diminishing cable choices with an ever increasing bill. If you ever have an issue you will "experience longer than normal wait times". I am not sure what normal is but I have routinely waited for over 30 minutes to speak with someone. Then they transfer you to another department for another 30 minute wait time. You used to be able to go into the store to resolve issues but recently they say you have to call Customer Service. The hold message will tell you to go to the website to Chat with a rep with no waiting. That's not true. Wait up to 20 minutes for a Chat representative and hope the system doesn't crash and force you to start all over.

I have been calling Suddenlink since Oct 5, 2019. I have been on hold for 3+ hours everyday. So, on Nov 7, 2019 after 2 hours I finally spoke w/ a young lady & she said, the systems were down. She would have someone call me after 5. Well it's sad to say, today is Nov 24, 2019 still no call. So, I decided to call them about my issues.

Warning!!! This company is scam, do not buy any service from Suddenlink. I closed my account with them after 6 months. They sent me the bill. I called them to see why they told me, "You didn't pay your payment." I have my receipt, and after sent to them they removed and after 2 months again I got the bill. I called. The customer service is horrible. Very rude and they told me, "You didn't pay." Again I show the paper. They told me, "No. You have to pay or you can go to the branch." They don't have any branch close to my house. 40 miles again I drove to this dishonest company. They told me, "No. You don't need to pay. You already pay" and again is show up in my account. They want to play with customer and tomorrow I'm going to the court.

Reduced service from TV, Phone, internet, to just internet. At first they could not tell me what the new prices was going to be. When I received the first new bill it was significantly higher than my normal bill. As other have experienced it takes hours to get through. When I finally did I was told an amount of around $74 so that's what I paid. Now two months later I am being charged a few dollars higher that what I paid for all three services for just internet service. I have spent over 4 hours either on hold or trying to talk to customer service. The last time a supervisor was supposed to call me back.... still waiting a week later. As others have stated if you have another option I strongly recommend changing.

I acquired service in July, having never ran cable to my house before. Everything from the main line to my computer is BRAND NEW. I even purchased an aftermarket Modem/Router that was handpicked by a tech on one of the many visits. It is now mid-October and I've had to have a tech come out to "fix" instability and signal loss EVERY SINGLE WEEK. In the instances of full-signal loss and inability to connect I'm forced to sit on hold for hours at a time just to be disconnected before reaching a customer service representative. I've attempted Call-back via their system when a representative is available and have yet to see anything out of that. It's been 1 week since the last attempt. To get in touch with any form of customer service I have to drive into to town and use free wifi to get in touch with a tech via online chat as I don't have cell service where I live.

Our internet connection has been going down everyday for the last 3 wks. A tech came out and said he fixed it. He lied. It still goes down everyday. I have called into Suddenlink and was advised that I’d get a call in 20 minutes. That was an hour ago.

Update on 10/15/2019: Got an email back from D** and this issue was not resolved. He said: "Hello Madison, Thank you so much for reaching out to me and granting me the opportunity of assisting you! I am showing the account is active, thank you so much for your patience as we installed the services for you! Please let me know if you continue to have any issues, I am happy to help! -D** I don’t have service and never have since installation. I’m aware that my account shows “active” but it’s not. It’s not working.

I spent over 3 hours on hold to be told that I needed to go in person to the local Suddenlink Store (which closed 20 minutes prior to me ending the conversation) as they have switched billing companies (I'm guessing a lower bidder as no one speaks English as a first language--completely unintelligible at times) and could not import my auto pay correctly or even type my address/city/state correctly when importing it into the system. They also did not import the correct bundle package and hit me with a past due charge--which was on their system. It's funny how they didn't outsource the sales department completely and they could speak English clearly. I would not recommend this company or product and avoid at all costs.

Today Friday, 10/11/19 - The service I needed from Suddenlink required me to speak to an agent I could not process on line. The recording said the wait was over 20 minutes. Finally after one hour and 19 minutes on hold... a live person. Then they put me on hold again. When you leave a your number to have someone call you back, the recording told me that the next available agent is Monday 10/14/19 at 5pm Central time. People do not have time to be on hold and just awaiting. WHAT KIND OF CUSTOMER SERVICE is this! Terrible service! Maybe we need to chargeback our time. Total time on the phone was 1 hours 30 minutes.

I work from home so internet is a must. Since there is no other viable choice for internet and TV, I am stuck with Suddenlink. I have called 4 different times today and each time the hold is over 30 mins. I tried their chat now option and it crashed. I called because I got an email that I owed $20. I ordered 1 movie and they charged 3 different times. However when I called their system advised me that my service has been disconnected and I owe $38.79. I'm watching TV and using their internet service to write this so clearly it hasn't been disconnected. But of course no one can answer the phone so I can speak to someone. Their agents are under trained and they are constantly under staffed. They are the worst!!! I am over Suddenlink.

If there is another cable or internet provider in your area besides Suddenlink, choose them. Suddenlink was bought out by Altice, and since then has declined in customer service, billing, contact, and product (I had problems with my cable TV about every other month). The last time, the technician said I needed a new cable box, which he got and installed. Checked all 3 TVs then left. All worked for about a month, then my 2 non-Tivo TVs suddenly went out.

I’ve been on hold for over an hour this morning reference asking them about installing a new tv connection in my house. No response. I sent an email via BrandReviewa@alticeusa.com and it was returned as undeliverable. I can’t understand their unwillingness to make more money off me.

At the present moment I am paying for internet service from the Greenville North Carolina since 22 September 2019. I called SuddenLink Cable customer service at least 10 times with no response from the Greenville North Carolina office and been put on hold for more than 20 minutes or more every time. I can be contacted at: ** to follow up on this matter.

I have been trying for 2 days to find out why I have been charged a late fee on my October bill for the 8/25 - 9/24/2019 service period! Their website was down the whole 1st week of September when payments are due. A notice was posted that they were giving customers a due date of 9/11 because of the problem with their website and customers not being able to access their accounts. I was finally able to get my bill paid on 9/9. They just plain lied and charged a late fee! Now I can't get any answers out of them...over the phone or online. I have sent 20 messages in 2 days and have not received a response.

We have been battling SuddenLink for weeks for my elderly parents. They have gone without service for up to five days at a time; we've been on hold for up to two and a half hours at a time, only to get hung up on or nothing resolved; we've been repeatedly lied to about credits, service calls, what's wrong or what should work in approximately one hour AFTER THEY LEAVE; we've made numerous in-person visits to their office to get lied to face-to-face. It's more than frustrating. We have literally wasted hours, if not days at this point, trying to resolve these problems, but trust me, THERE IS NO PROBLEM WHATSOEVER in taking their money out of my parents' account! It's a crime, and I'm shocked that they are allowed to operate a business like this.

A tech came out because I had no internet. Did some work outside, came in checked some stuff and told me I needed a new router. I went and bought one, still no internet. Two more techs came out and said the problem was they had the wrong serial number registered to me for my modem. I was charged for the first call which I contested because not only did the tech misdiagnose the problem, but he caused me to buy a new router, which I really didn't need. They said it was a valid charge as the first tech changed wiring inside, which he did not. I always pay my bill on time, but I don't get the benefit of the doubt and basically being told I'm a liar in this situation, horrible way to treat customers!

Couldn't get Suddenlink to:

My experience is remarkably similar to others you read about here so I won't go into details. Suffice it to say that if you are considering Suddenlink service, please learn as much as possible about the experiences of others in your area. It will save you a lot of headaches. In my opinion and based on my experiences, Suddenlink as a business is a joke. I rated them one star which is at least one star too much!

I am tired of the constant internet connection going down, and when I try to contact customer service the wait time for a call back is around 3 hours. Then when I finally speak to someone they pass me around to different representatives because they don't want to do their own job. When someone finally tried to help me, he put me on hold while he "looked into it" then hung up on me and didn't call back, so my issue wasn't fixed and they wasted my time. I would switch internet provider in a heart beat but sadly they are the only "high speed" provider in my area.

I was billed the wrong amount on the very first bill. When I called to try and get it fixed, I was put on hold for hours at a time and never talked to anyone. I was finally asked if they could call me back when I was next in line, I received a call and was then directed to no less than 4 people in different departments and no one was able to explain anything and could not fix the bill, there was wait times in between each person and was sent back to the first department toward the end of call, I was then on hold for almost 40 minutes. While I was on hold the department hours of operation ended and no one gave a sorry the time for operation is over, they just left me on hold and I eventually gave up.

I have been with Suddenlink for many many years. After years of waiting to be able to get DVR boxes and never getting them we dropped TV service but kept your internet. My internet is extremely slow. The test sites don’t say it’s slow. They say extremely slow. It also has to be rebooted a couple times a day. We don’t use computers but phones. Many days I have to turn off WiFi and use data to be online. I have called but given no help. Yesterday I decided to try again and was told wait times were longer than 20 minutes but I could get a call back.

I have been a Suddenlink customer for over 4 years (1G - greater than $200/mo) and have NEVER had a late payment. They deleted customers auto pay setup during a system upgrade and didn't notify us. Then they disconnected services for non-payment. When I called customer service to see what was wrong (on hold for over 2 hours) they explained what happened and finished it off with "we are sorry for your inconvenience". I stated compensation of some sort to those customers should be given. "Sorry for your inconvenience, but per our contract with residential customers we do not reimburse". NICE! Unfortunately they are the only option for where we live. I am SURE they are aware of that! If you have ANY OTHER options, don't use Suddenlink/AlticeUSA!!!

80 year old grandmother has company for tv, net and phone. She rents their modem/ router. Over a few month span her internet usage jumps to over a 1000 gigs of usage for 2 months in a row. Like I said they rents her their equipment so they have the settings blocked so that we can't change the wifi pass or check to see if someone's connected. I called them the 2nd month of overage and stated she's uses Facebook and Yahoo mail only there's no way it should be this high. After 5 calls to different agents I was told if she upgraded it would backdate the months' overage. Long story short that was a lie! This caused 45 phone calls and over 30 hours of phone calls to get managers and supervisors that said they will apply the credit, it never happened, so we canceled the account. I have many recorded calls with them saying this and that to later say something different. They are full of scams and lies. Class action lawsuit anyone?

I have been a SuddenLink customer for nearly a decade. Initially, I was extremely impressed with their customer service and small town approach during the first 3 years. The last three years have been a customer service nightmare with long wait times, ineffective reps who pass the buck or place on hold for over an hour. This summer the builder on the lot next door cut our cable line (off of our property). Suddenlink came out and, without informing us, ran a new line and charged US $60. When I tried to call Customer Service, I was hung up on 3 times! I never did get through and decided my time was worth more than sitting on hold for hours.

I have taken 4 days off work. Only 2 people ever showed up. Now a guy is here. He tells me go to suddenlinkhaters.Com and review their service and he is a tech for Altice Suddenlink. He says they suck. He says he’s been threatened beat and is looking for another job. That’s pretty bad. Anyway I’ve had no phone internet for 7 days now fully none at all period. Before that it was off and on for the last month since we were shut off due to an accident on Route 77 which is 35 miles away. 6 counties were out for 4 days. They won’t give me a refund on any of the bill for not having service because supposedly it hasn’t been fully fixed yet.

We are having outages weekly. They sent a tech out who discovered it was an issue at the pole across the street and said they'd send the pole techs out to fix it. They still haven't come and we're still having outages. On top of that, despite paying my bill in full the day it came out 2 weeks ago, they said I owe $67 more. That was due today. I have tried for the last 2 days to contact them regarding this error. No one will answer, no one will call back. I have waited up to 2 hours for a rep to take my call and instead they disconnect me. I have left multiple Facebook messages and comments for them. No reply. Do not use this company! It has become a scam!

I literally just got off the phone after being on hold for 2 hours with a evening customer service rep who gave me misinformation concerning my internet service. The previous week I'd scheduled to have my service moves to my new home from my apartment. I was told to bring my device and the tech would be able to get me connected. I was never told by the original rep that I'd need to talk to sales to "create a new a account" since I was moving. Yet I was told this by this rep after holding for 2 hours.

This story starts a few years ago when we had TV, internet, and phone. This is back when Suddenlink was still Suddenlink and not a subsidiary of Altice. Service was subpar at best even then. Our bill continually increased gradually per month, as they thought no one would notice, as they fraudulently began to squeeze more and more money from their customers in hopes they would not notice, thereby increasing their profits dramatically.

Received my latest bill and tried to call and get it squared away and never got anyone to answer. Went to the local office and they were also of no help. Tried to email and only got a chat person who was also of no help. By the time someone calls back my bill will be late. The recording on the phone says could be up to a week to get a call back, really?? Totally unacceptable.

Charge late fees when paid on time. Was told my due date was changed one time to first of month. Never notified. Customer service took forever to reach. Told was just too bad. Refused to let me speak to supervisor.

I have been trying to get internet and cable! First of all they send you this mailer that says $54.99. Well by the time they add everything on the bill is $110.00! Read the small print! Ordered everything online. They set an appointment for Saturday so I called and rescheduled the appointment for Sunday because I wasn’t going to be home! They came Saturday anyway. Tried to call and was on hold for 30+ minutes! This was the 2nd time and both time waited and never did get to talk to anyone! Call this morning to see if they were going to come today Sunday and was told told no! Canceled service and will go with someone else, didn't even have service and was already having problems with this company’s customer service! Also when I talked to the lady she while canceling she didn’t seem to care. Didn't even try to help me or give any solutions to the problem! No apologies or anything!!!

I've had Suddenlink since March. Upon signing up I was told I would receive a 150 dollar gift card after 3 months of service. I was told upon signing up 3 1/2 to 4 months. 5 months I finally call them. Sit on hold for 55 minutes only to be cut off. The next day after 50 minutes on hold I finally talk to someone who tell me oh ya I'm approved. I'll get it in 4 to 6 weeks so it gonna take them 4 - 6 weeks to put it in the mail then I'm charged 60 dollars when they sent a technician to my place 'cause I had devices that wouldn't stay connected 'cause of week signal. He didn't do nothing other than turn his phone on. Said it all working and left.

First the only reason why I gave this company 1 star is because they were open on a Saturday, other than that this company is a poor excuse for a business. My 86 yr old mother's cable box died. I live an hour away and leave work on Friday evenings and stay the weekend with my mother because she has to have 24 hr care. I stopped by the Suddenlink office close by my home and was informed since I was not listed on the account they could not help me. Are you kidding me, I have the account number, the access code and furthermore, I could have lied and said I was my mother, but I did not.

We have been trying to get service installed going on three weeks. First the “installation technician“ came out looked around and said I needed a path to the pole in the far corner of the property. I worked for four hours clearing the path. The next day another technician came out looked around and said he would have to run a new wire from the pole to the house and requested that I had to have the electric company clean the top of the pole and that I had to totally clean up my back yard.

I have been attempting to get cable and internet service since Monday. Finally, at 11 am Wednesday the internet was working. Cable TV not at all as of 9pm Thursday night. Tomorrow they get their equipment back (not through the front window of course). I have probably spent nearly seven hours on hold with "customer support" this week. They seem to usually be "Experiencing unusually high call volumes", an over twenty minute wait time turns to hours just to regurgitate the same information again to someone with an off continent dialect of English then get transferred to another technically unenlightened soul who can't help me either.

I live in Bossier city, LA and I bought a house in Shreveport, LA. (3 mile difference) Suddenlink does not service in Shreveport. I called on the 13th of Sept to have service disconnect. The rep disconnected my phone call. I called back and waited another hour and finally hung. I called back on Sept 20th and finally reached someone. I told him I needed my services disconnected on OCT 6th. He told me no, I had to pay the entire month bill even though I was not going to be there anymore.

I have been a Suddenlink customer for years, phone internet and cable. Was an old "VIP" for Bundling. It has become a nightmare as of late, constant outages on phone and internet. I noted over 46 outages over 2 months. Sometimes just minutes, others over 24 hours. Tried to get my bill lowered with no satisfactory answer. I am so tired of this. And customer service is a joke! Last two calls were over 45 minutes on hold!! Bring back the old reliable Suddenlink because suddenlink with Altice is awful!!

I pay about $125/mo for internet because there is no unlimited data plan available in my area (10 minutes away customers are offered this plan). The internet was down all day today and for the past few months has dropped roughly every hour. My neighbors have the same issue so I know it's not my equipment. I know someone who works in utilities and has more insight on the issue and it turns out the line in our area has many splices. They asked on a job why Suddenlink doesn't replace the line and were told they didn't have enough customers on that run to warrant properly servicing/replacing it. Perhaps their poor service is why they don't have enough customers in the area?

Dealing with customer service is a nightmare. When I first purchased this service the gentleman lead me to believe I would be getting a specific locked in rate and then suggested I add cable for no additional cost. He obviously lied as my bill slowly increased every month with unlimited internet and I was being charged for the cable that was promised to be part of a bundle with no additional cost. Oh and if you have a question about your bill, don't expect to have an easy time getting through the automated service. I wanted to dispute a bill but the only way getting through to an "customer service representative" was to PAY THE BILL that I had questions about. Not mention, I have been on hold more 20+ minutes as they "all of the customer service representatives are currently busy." Good luck trying to get through to talk to an actual person. This company is awful. Still on hold for half an hour and this has happened every time I have called.

Currently on hold for 43 minutes waiting to speak to someone. So many problems with Suddenlink, customer service is AWOL. They are mailing out a current "promotion" that nobody at Suddenlink knows anything about. For real. I was with Suddenlink for over 2 years but the last few months since they started with Altice have been a living hell for customers trying to get accurate information about their bill, services, or speak to someone in Customer NonService. Last week I went to the local Suddenlink office in person to pay my bill, the line was halfway out the door and people were complaining. The guy behind me said, "The h*** with this, I brought my modem back and they can shove it." They have a monopoly in my area but I'm looking at dropping them and just getting unlimited data on my phone. Much cheaper. Currently paying almost $100/month for internet alone. At this price there should at least be customer service. Not happy at all.

Updated on 08/01/2024: Resolved.

I have been trying for more than three weeks to add internet service to my father’s account. 5 technicians 2 modems and hours upon hours spent on hold just trying to talk to someone not only does he not have internet, but now he doesn’t have phone service either. To call Suddenlink is a joke as you are on hold no less than 1 hour. Do not use this service!

Built a new home in Lubbock. Internet worked fine but was oversold service that their infrastructure couldn’t support. There installers were nice enough to point it out. Television service never worked in the six months we lived there. Three tech visits and ten calls and never could hold a signal. Disputed final bill as an attempt for an amicable end. Instead was given the runaround. One person sees the past record of calls and then another doesn’t. To make customer service even better they sent me to a collection agency. Went to pay bill after that and their online payment system wouldn’t work. Poor business on more than one level.

I wish I could give this company <1 star, the service is that bad. My internet goes down multiple times a day. At first I thought it was due to the crappy router/modem from Suddenlink. But, this evening it has been down 3 TIMES IN LESS THAN AN HOUR, and I have a high quality modem/router that I purchased for myself. So, I know it is a service issue. I'm paying ~$100/month for an internet that is spotty at best. Unfortunately, they have a monopoly on the market in my area, so I can't change to anything else. Their customer service also stinks. I went to their brick and mortar store to turn in the bad equipment, and was informed that: a. they couldn't change any features in my account, and b. they couldn't unlock my modem on their network (literally means putting a few numbers in a computer field). I had to call customer support for both.

Success! Waited on hold for 2 hours. Spoke with Kamala. She had me up and running within 15 minutes! The 5 stars are for Kamala and not for Suddenlink. 12 days. 12 agents. 1 tech Not sure what Kamala did but????

A couple of months ago I received an email saying Suddenlink was changing the look of my bill. For over 60 days I tried to access my "New Improved Bill/Statement". Couldn't log into my account. I went into the local store and they couldn't even print me out my bill or statement. But told me what my balance was so I could pay my bill.

Three experiences today: 1. Left phone number for service call back. Suddenlink representative calls back as scheduled, but phone connection dropped. Representative never called back. 2. Tried to chat online, but no one ever answered the chat prompt. 3. Called and stayed on hold for representative. Advertised wait time was 20 minutes. Still holding 55 minutes later. This is typical of Suddenlink.

9/11 I received a "urgent message" on my PC advising me that I needed to get my Sept Payment in. I called 2 of the posted numbers for customer service & both gave me a message, "The number you have reached is not in service." The 3rd number I found on their website worked & waited 34 minutes to talk to a human being. I advised I mailed my check on the 31st of Aug. and it cleared my bank on the 4th of Sept. - Cust Service asked for my bank info & check #- I provided enough & was advised that it would be researched. Not to worry. One final note, I went on my account with SL and found I don't have any balance due & I have no previous payments even though I've never missed a payment in over 3 years... What's with these folks?

Well, the cycle date changeup and a fraud on my bank account caused a single NSF draft after 5 years of loyal patronage. No worries my friends! Suddenlink customer service to the rescue! NOT. They were very nice and syrupy thanking me for my years of loyal service with no payment issues and even for the wireline service add on I pay with grace. But OH NO the $30 nsf feed "cannot be waived under any circumstances because the issue was not on their end".

Three and a half hours on the phone today. I called to adjust my services. One person gave me a deal with new codes. The box went blank but she said it could be 5 minutes. I waited 20 and called back. Was told my codes were correct and my 2 boxes were damaged somehow. I got the same answer repeatedly, I would have to wait until next Wednesday...a week! I asked for a supervisor. I was told there was nothing that could be done but I could wait. About every 10 minutes he would repeat his spiel encouraging me to give up. I kept replying if I couldn't speak to someone else I would call back and cancel my account.

Three months I have been attempting to get Suddenlink to correct get their service working for me. They dropped my email access, upped my prices every year (when I complaint, told me I need to renegotiate every year as they automatically raise my price if I don't). Asked them to fix my phone so I could choice the options they offered (well that resulted in a total loss of phone service for two months). Told them I could not get on the internet and then sent out a tech and once he found out I had my own modem blamed it on that and left.

My internet would not work right for three months. I call Suddenlink just about every week to try to get it fixed. I also asked that they credit my account for the lose of the service and was told that that would be done once they got my internet back up and working. Finally they got my internet working. Not at the speed it should be but I can get by. So I called them to see how much they were going to credit my account. I was told that because it was over 30 days that it would have to be approved by a supervisor. As I had not heard anything I called back today and was told that the last time they had a record of me calling in was on January the 2nd and that he had no records of any of what I was telling him. After being on hold for 37 minutes, I was told there was nothing he could do.

I have not received a September bill from Suddenlink. I usually receive a statement by email around the 5th. I tried to get on my Suddenlink account online. It stated they were down for upgrading. I waited a few days past the completion date stated in their email. I called and requested a statement be sent to me. I was told I should receive one in about 5 days. Still have not received one. Went online and it showed there was a zero balance. Called again. Was told there would be an exceptional waiting time. Went online on the 16th. Account still showed a zero balance. I decided to pay the same amount as what I paid last month. A payment error stated there was an issue processing the payment. So I decided to pay with a credit card. Payment Error again.

If I could rate negative stars, I would gladly do so. Customer service is abysmal. As I write this review, I've been on hold for almost two hours. When I finally get to talk to someone, I get transferred and put on hold again. This company is just awful. My service has been out for almost two weeks and no one at Suddenlink cares.

My dad lived in Oklahoma and because of medical issues moved him home with me. I packed up the Suddenlink equipment by mistake. They sent him a bill for $600 and said he has a time frame to pay. Within a few days he received a letter from a collection agency. I got an address to send the equipment back and they received the package (sent via Fedex and they had to sign for it) and a few days after they received the package with the equipment they sent him another bill for the equipment that we sent back and they received. I tried for 2 weeks to get a hold of someone in customer service and nothing.

They provide very poor service at a premium price. Their techs (in WV) are contractors and poorly trained. Calls (be prepared for a cumbersome computer-driven Q&A session followed by a very, very long wait on hold before you speak with a human) are outsourced to India. The call center will make appointments and credit promises that the company will not keep. If you review them through Google, they (likely a bot) will reply with an email address you can write to for help. Write away, but don't expect any reply. If you have any other options available to you other than Suddenlink, do yourself a favor and try them first.

I have made appointment after appointment and there always seems to be an issue that arises making service not installed. In the two weeks since I ordered service, I have had four appointments scheduled, spent over 4 hours on hold, and had an in-office visit with a representative and I still don’t have services installed and nobody can give me a clear answer as to why I don’t have service. I am so beyond frustrated and plain angry that I want to cancel all services.

We have been waiting for close to a month for installation of a bundle package which includes cable, phone and internet. The scheduled appointment was for yesterday September 13th. Even received a confirmation call which stated the technician would be arriving between 1 and 5 p.m. The tech never showed though both myself and my mother were home. Tried calling the help number which told me the tech would be at my house between 7:44 and 8:44 p.m. still a no show. Called again and was told it would be between 9:02 and 10:02 p.m. Still a no show but then it is realized that is a bit late. So basically just got the runaround by an automated system and was on hold for over 2 hours trying to get through to someone for an explanation.

DO NOT use these services. Have had only a few months and from the first day, I have had nothing but problems, from technicians, customer service, etc. I have been now trying to cancel my services for a month and keep getting passed around to all kinds of departments. No one is helping. I have been on hold for over an hour on multiple occasions with no resolutions. Again, do not use.

Billing for internet started out the month with a high number. Could not see usage for first 5 days but the amount of service used last month was added to this current month. Was told by local office they were for sales only and not for tech questions. Called the Tyler office and was told they could not see the account and there was nothing they could do. Asked to speak with higher up who had access to more info and was told to call back next day. This after being on hold for one hour.

Having a scheduled time of 11a.m. to 2p.m. and taking the day off work. A technician shows up at 8:30 p.m. Does not call or knock on our door. To see him pulling off as we go to the door. A card is on our door saying contact the office to reschedule. Then my phone rings for the man on the phone who wasn't the tech at my door, say "I don't have the equipment!' What!!! You were just at my door. The man replies, "No I wasn't."

I decided to switch to Suddenlink after receiving an email that looked intriguing. I made the call and ended up waiting over one hour before I was able to speak to a human. This agent was polite and informative and spoke with no accent (which I have come to appreciate in the last few years). We discussed everything and concluded that I wanted a particular TV package, internet, and phone service. We reviewed all the extras and set an installation date--contingent on me getting an email describing all services and all costs. I set the date and I reaffirmed that an email would be sent immediately to the email address that I had given. The following day I had not received any email.

I have bought Suddenlink service in August 14, 2019, was a new service and installer has to add a new cable line from main box to my house. They left the cable outside and when questioned I been told that someone from the service department will come in day or two to bury those cable underground. Till date no one has come to take care of my issue. The customer service line is always busy, even after a hours of hold someone will answer and not willing to help at all. I will never ever recommend to any of my friends or family to go for Suddenlink.

After purchasing my own modem to upgrade my internet service (which btw Suddenlink solicits me every week at work to do) I finally take the time to go buy my own modem after paying 894 in modem rental over the decades I was a customer, I decided to drop cable because of rising costs and go with unlimited internet due to going over every month and upgrade to higher speed which required a new modem. I go to my local office with all my cable equipment on Sept. 9th to be told that they couldnt help me in the office, that I needed to call the 800 number. And I might as well take my cable equipment back cause I'm already billed thru Sept 30th. So I have them just cancel everything because I already took the time to gather all the cable boxes and modem and remotes and if they can't help a loyal customer in the local office then why bother??

We have been without service since Aug 26th. Called the next day to find out there was a major outage in the area. Got a text later saying issue resolved. We still had no service. We call and set up an appt, the quickest we could get was the 29th. Tech never comes to the house. Sent us a text saying lightning hit main line and maintenance would have to fix it. We called that night to see when issue would be resolved. We were told system would be down until Wed the 4th and nothing could be done. We call Wed and were told to call back the next day, system still down.

I canceled cable tv service on July 5 and have a reference number. I canceled auto draft because I didn't trust them. Good thing. They are sending bills and on top of that the fee is $30 dollars higher. I have been on hold for a 45 minutes and had to call 7 times because the recording says this is not a working number. I am afraid this is going to hurt my credit rating. PLEASE HELP. I CANCELED BECAUSE THEIR CUSTOMER SERVICE IS SO BAD I COULD NOT TAKE IT ANYMORE.

We switched to Suddenlink a couple of years ago for the faster internet speed. It worked great for a while, then started randomly going out at various times. After 4 service calls, during which everything that can be replaced has been replaced, we are still having issues. A tech came out in August because we were still having problems with a couple of outages and loss of the guide, plus we have one tv without Tivo that doesn't work at all. We are still having issues with the guide. We received our bill and there is a $60 service call charge. I am so sick of dealing with these crooks. I have spent so much time either on the phone or having to meet them to get something fixed that I SHOULD BE SENDING THEM A BILL!!! We work and have to take time from our jobs to deal with this mess, yet they have the nerve to charge us for a service call to fix their horrible equipment.

Cancelled service on July 30 due to moving out of service area. Was to be sent a pro-rated bill. Never got it. Called on August 21 and spoke to Shawna who said equipment not returned. We have a receipt for it so she sent me to Jared who said termination order was not sent. Equipment return OK. To receive pro-rated bill for 8 days service (Jul 23 - 30). Nothing. Now being billed $530.65 and cannot communicate with anyone. No phones work. HELP!!!

I was charged $70.54 for a technician appointment to fix a problem with my phone. The technician couldn't find a problem with equipment inside except he said a splitter was not hooked up right (funny the tv, internet and phone hooked to that splitter had worked just fine for 5 years). He said the problem was probably with an amplifier in the outside box that they had installed due to the hot weather and the box overheating. He said others were having the same problem and it would probably fix itself when the weather cooled down. He was probably right because while he did nothing to fix the problem the phone did start working better in a week or so. Customers are not suppose to pay a charge when the problem is not with the inside home equipment, but Suddenlink technicians codes it where charges are made to customers. Just another way they try to squeeze more money from folks.

I've been a loyal customer for over ten years and I've had the 100 mbps service and my rate has gone up significantly. I was paying around 70 dollars a month. Then after a year it went to 90 and now it hit 102. I called to get my bill lowered to a better deal and asked about the new customer pricing and the lady on the phone said they never actually get that price. Then she told me she could get me down to 76.50 a month out the door including taxes and fees. I was happy with that. Then I went to pay my bill at the Suddenlink store and told I owed 89 dollars. I ask if that was only for this month and the guy said yes. I asked him what the next month was and he told me 78.50. I told him that I was getting out the door 76.50. He then told the 78.50 didn't include taxes. I asked how much it would be all together and he just said he didn't know. I am unhappy with this service and all I have is Internet to pay.

I've been on Suddenlink for over a decade. Recently I got a modem I wanted to swap and I started trying to call them this Sunday night after the online system failed to help me swap modems. I waited on the phone for around 45 minutes and then I was told they are doing an upgrade on their system and I would have to call back in 24 hours to connect my new modem. So that I did. Monday night spent 40 minutes on the phone waiting before their system hung up on me. Waited on the phone over an hour to get through to a rep that was rude and clueless about what she was doing. Very clearly a trainee. I tried to chat with her during the process and she said "aren't you calling to fix your internet" in a very rude tone to which I replied "sorry I was trying to have some conversation with you but I won't dare try that again. She replied with "thank you". Wow.

I have had Suddenlink Internet, TV and phone since 2015. While I recognize that I am overpaying and there are better values, I stayed with Suddenlink because up until Aug 18, it was okay. I upgraded to gigabit service on Aug 18. Ever since, my Internet is dropping several times each day. Sometimes just a few minutes and sometimes more than 3 hours. It is totally unusable. I called on Aug 21, then on Aug 28 and then each day from Sep 2-8 trying to resolve the issue but no luck. Things got even worse recently. Customer service told me that they could not help because the system was down due to an upgrade which was supposed to be complete by Sep 4. It is apparently still happening.

I just want my service I pay for to work and get someone who can help. I'm on hold again and if no one can help or I get disconnected again I will head up to the store.