Suddenlink Reviews

Frustration can’t begin to describe how I feel about the internet company we have been dealing with for years. Our internet has been going up and down constantly on a daily basis. In a matter of 10 minutes the speed test will go from 0 to 30 or less at least 5 times. This has been going on for years. Recently Suddenlink has been promoting a $10 a month raise to increase your internet speed; we pay for 75 which is fine when it works. Since Net Neutrality was taken down by the government several states went to court and were awarded the ability to keep Net Neutrality within their borders; California is one of those states.

We have been a customer of Suddenlink Communications since they purchased our local cable and internet provider in St. Joseph, MO. many years ago. We currently subscribe, and have to for several years, to the 200Mbps unlimited internet service plan. The customer service we have received over the past few years has been an abomination and truly reflects poorly on the company and its practices. For several years, we have complained about slow internet service, and often times our internet was out entirely. We have had technicians out to our residence, but the problem was never resolved. Over six months ago, when a technician visited our residence, he noted that the overhead line servicing our street might need to be replaced. Unfortunately, it never was.

I am new to Suddenlink, and cannot get the techs to show up. I have had several appts to get my internet working and they don't show up. My husband and son buried the wire outside due to the negligence of the techs not coming out. I will be having them come get there equipment and use a company that values their customers.

I've had Suddenlink at my home for 2.5 years and it has been quite a disappointment. During the past 2.5 years, I have had the pleasure of meeting 10 technicians who were awesome and did their best to solve any issues I had. HOWEVER... Customer service has been a complete nightmare! I have needed a tap repair for about 1 year because every time it rains, I lose connectivity. I called today to pretty much put my foot down and insist the issue be fixed. Again the first CSR I spoke with was completely disconnected and didn't even try to understand that the problem was on the tap end, not in my home wiring. She had the nerve to tell me there would be a $161.53 charge to my account for the repair since I didn't have the $16.00 per month protection insurance.

Suddenlink offers more than DirecTV for less the price without a lot of hidden fees and constant increases or add-ons that you don’t authorize. The fees are just there when you get your bill. Although all cable is expensive Suddenlink and Spectrum aren’t as bad as other companies.

I have had Suddenlink for approximately 8 years. Even though Suddenlink is by far the fastest internet service in this area, they do not provide consistent internet speeds. I am currently paying for 400 megs, and as of this morning and yesterday, I am averaging approximately 3 megs. Over the years, numerous service techs have come out to my home and have told me three times that I should update my router even though they did not think the router was the problem. I have purchased three routers upon their suggestion, with the last one being a highly rated router/modem capable of handling faster speeds and having numerous channels. Yet, still, I have problems with extreme fluctuations of the internet speed.

Suddenlink has terrible service and nonexistent customer service, they also are charging me for the rest of the month, 2 more weeks of service even though I have cancelled my service. We don't have a contract, why are you charging me another 2 weeks for service I am not even receiving. I have my own modem. You don't have to come get equipment. TERRIBLE SERVICE and a big RIPOFF, our service price kept increasing too. Our monthly fee had doubled since we started with them. DO NOT USE SUDDENLINK. They are a big ripoff and have no customer service and you are on the phone for hours trying to get through to them. TERRIBLE!

4 calls to customer service took over 2 hours over three days. I followed first csr's instructions and returned box to a Suddenlink store. Never received credit to bill. They refused to acknowledge return, refused to get a supervisor and three csrs gave me three wrong adjustments to bill or none at all. Just insane incompetence. One kept on insisting that I pay the current bill and the adjustments would come later. She said she had no power to change it. I don't believe that she actually understood issue. Eventually got supervisor who couldn't add two plus two. Obviously an outsourced crew overseas. They don't have a clue.

If you are considering enrolling in Suddenlink's "EZ Pay" please be aware that if you ever want to opt out of it you won't be able to until after 2 billing cycles. I found this out when I went to cancel my service because they increased my bill by 30% without informing me in advance. I called to tell them I would be late with my bill and if they charged my bank account for the new rate it there would not be sufficient in my account. Apparently, that doesn't matter to Suddenlink. They're going to charge my account on 3/23. I plan on filing a complaint with the Attorney General's office in the state where I live. And will most likely sue them in small claims court.

I have been with Suddenlink for 8 years now in Abilene Texas and it has been a non stop headache since day one. The customer service is practically nonexistent. They also say they have "unlimited" service which is a complete fraud. I keep getting cap notices even after I pay the additional $10 a month for additional bandwidth. I'm moving in the near future and I will make sure to use another provider. It is terrible that they have a monopoly on service in my area and think they can do whatever they want. The BBB should launch an investigation into their business practices. I'm positive they will find all kinds of shady dealings.

I had been with Suddenlink for almost three years, I was never informed about what they call their "policy". I was moving out of town and went to cancel my service and turn in my equipment. It was the 5th of the month and I asked if I could pay at the office for the for the 5 days of service I had used. It was at this time that they informed me that I had to pay for the full month even though I would not be using their service.

Suddenlink & Altice One. I have had zero internet service for over a week. I have never experienced an outage like this until Altice One got involved. Customer Service is non-existent. Does anyone know what is really going on? Is Altice One having financial problems?

I live in Greenville NC and have had terrible picture quality on and off for the 6 years here. They have had many, many repairman out. Fix them back to bad picture. Then they have the nerve to charge a $2.50 Enhancement fee. Are you kidding me. This company does not care about their customers. They know they have the monopoly in Greenville so they charge what the want. That's why this Consumer Affairs is filled with very negative comments which are true. SAD COMPANY.

On 03/13/2019-03/15/2019 I have been without cable/internet services. A man came out on 03/13/2019 in a Suddenlink truck, climbed my pole and turned off our internet and cable. When I asked what he was doing, he replied that he was updating security and we should be fine. What he really did was turn us off. So from the moment he left up until the 15th of March I called the Suddenlink office to get our services restored. It took until the 15th of March to get this done. I had called and explained and yelled until I was blue in the face. Every time they set up a appointment, no one showed up and our appointment time was changed without contacting us. This is the worst company ever. They are useless and and overpriced and do not listen to their customers, instead they try to take control and talk over the customer. This company needs to be shut down.

I wrote this letter to the Suddenlink manager at the office in my town. He has not responded to it whatsoever. I have tried and tried to contact Suddenlink Connected Home Security only to be hung up on or to get a message that says leave my number and no one calls me back. 641 Suddenlink. I am a long time Suddenlink customer and have been happy with my service over the past years. Whenever there was a problem it was worked out through your office or through the Suddenlink phone service. I am currently experiencing a problem with a company Suddenlink has purchased or is in relationship with that I think is beneath the standards I have come to expect from Suddenlink. This company is Connected Home Security Systems.

I called in on a Fri & spoke to salesperson for 31 min 33 sec. Agreed on up to 200 channels & internet for a price. She removed installation fee. Install on Tues - had 20 channels. Called in & got pushed to 3 people & they just kept trying to get me to spend an extra $50 - $85/month. No thanks!! Then they want to charge $50 disconnect fee...kidding right - NOPE. COMPLETE BS COMPANY WITH TERRIBLE CUSTOMER SERVICE. This is typical if you search reviews BEFORE calling!!

I have been a Suddenlink customer for over five years with the internet service only. Where I live I have no other options for internet providers. This year 2019 Suddenlink raised their rates tremendously, my payment for 30 MBPS went from $54.99/mo to $67.49/mo. I was told that with this year they have decided to add a $2.50 network enhancement fee for construction of better service and raise the rates for the newer speeds. I ask when my service will get the faster speeds since the cost increase. In my area I was told she does not know when that might happen and I have to pay the enhancement fee and increase anyway.

Suddenlink is the worst PROVIDER I have ever dealt with. You cannot get a live person for tech support. I finally figured out how to get one through the back door. I received installation in October of 2018 and the first week had five (5) technicians out to resolve my reception issues. My salesman is a worthless "POS" and has no communication skills whatsoever. He took a picture of my most recent bill from DirecTV so he could submit to office for a "Switch Over" credit but lost the picture he took. He then tried to convince me that he has his tech support trying to retrieve it from his iPad and they were unable to. He then wanted me to contact DirecTV and get a copy of my last billing sent to me so he could submit. I told him that this was not my problem to resolve.

I've had Comcast and CenturyLink in the past and both were good, but at my new place I'm at, only Suddenlink is an available internet option (doesn't matter that my neighbors across the street also have AT&T as an option). I have never had more issues with an internet company. They've hiked our prices up suddenly and without warning. Only one out of every 4 or 5 customer service representatives is decent (not good, decent). We had one customer service call where the representative started making fun of, laughing, and cussing at my husband after he asked for a supervisor, then suddenly hung up. We have taken to recording our calls with them because there is little communication between the departments and we are regularly given multiple answers regarding issues. If I had another internet provider as an option, I would take it regardless of who it was. Take a good look at the customer reviews here and avoid Suddenlink like it is the plague.

We live in Porter, TX in Live Oak Estates Subdivision and I had Dish at the time. The salesperson came by our house and said, "If you switch to us we can bundle everything you have now for cheaper price." I specifically ask with pay per view and VOD too. They said yes. This was a lie. They don't even have those options in our area. I never should have changed. That was my mistake and Suddenlink cannot give a date when or if ever we can get VOD or pay per view.

I have been a customer for 4 or 5 years now and had several issues with them. Our TV used to go out every time it rained and now our Internet and TV got out. Called Techs 5 times to the house. They keep saying it's a line issue not our house and they would notify line dept as it's a different dept. 1 yr later still same issues. I pay for 100 mbps service and receive on average of 39-46 mbps service. They repair a spot on line and it worked up to 92 mbps for 3 days then back down. Then comes the billing issues. They double charged my credit card 2 days apart back in Oct when the second charge over-drafted my account. They put me on CASH only status meaning I had to call a pmt in each month as there isn't a Suddenlink office within 60 miles of our city anymore since they closed our office in our city.

Recently, I made a payment on my bill for February and asked the CSR to stop it from coming out of my account via the automated service. I had gone into the local branch office to make the payment in question the day before that would happen. Instead of doing that, she left it in place and the attempt to double charge my bank account was made. Thankfully, my bank has overdraft protection and rejected the attempt.

Bad customer service. Called to fix a problem. Was on hold for about an hour. Nobody answered the call so I hung up after holding on so long. Went down to the office to pay the bill had to stand in line with only two people working with like 50 people waiting in line. You would think they would be able to pay more people to work with all the money they charge. I’m going to Comcast soon as I move. This the worst company in the world.

Suddenlink has been one of the most disappointing companies I have ever dealt with. In October a tree fell on my line, it took them until Dec to rehook it. It was running across the ground instead of in the air and wouldn't stay on, so here I am in March finally got a new line run that my husband and friend had to help and still no internet. Through all this they keep making me pay money or they won’t come out and the Tech told me if I don’t pay the bill they won’t fix it or turn it back on. They want me to drop my service because they don’t want anyone over 250ft from the main line and I’m 312. I've been a customer for many years and think it’s just crappy to be treated this way. It’s like pulling teeth to try and get credit for your overpayments. This company needs investigated.

I have been a customer for years. Bandwidth always comes and goes. I pay for 100 Mbps and woke up this morning to only 0.7 Mbps (that's right... Less than 1). Spoke with support and was told they will send a technician out in two days to look at it (for a $69 fee). The support agent was adamant that I had to pay the $69 (or sign up for a $6.95/mo fee) to have them do a service call and fix their problem. Finally, after a lot of convincing, I got her to admit that the $69 was only if the problem was on my end... Ok... I can live with that... But she really got me spun up for about 15 minutes trying to convince me to that I must pay for the service call no matter who's issue it was.

My sister decided that we should transfer my 93 year old father's phone service back to Suddenlink since he cannot use the flip phones. Suddenlink on yesterday, Feb. 28, ported his number over from the present carrier and his install date with Suddenlink is on Monday, March 4. After trying to no avail to get an earlier install date, I have been hung up on three times, put on hold for over thirty minutes, went to the store and got BAD information regarding the port, "it must just be that the current provider is MAD." My 93 year old father will have to be without phone service ALL WEEKEND! NO CUSTOMER SERVICE! These companies want their money, I want my money's worth. This is exactly why we tried another provider in the first place. If not for my father, I would NOT do business with Suddenlink EVER.

Terrible customer service. Rude, unhelpful. Takes a long time to get technicians out. I have had service scheduled and the tech doesn’t show up or call. Customer service acts like they don’t care. Every phone call takes forever and I come away frustrated with the customer service rep doing the bare minimum to get through the call. One tech showed up because the phone wasn’t working and he said the batteries were in wrong but didn’t check to see if the line worked, which it didn’t. So I had to call in again for service. My sister lost her remote and even though I had a tech coming out, he wouldn’t have the tech bring another remote. He said to just go buy one.

Our service above Auburn Calif. was disrupted 2/12/19. I called 2/13. They said they’d send a tech 5 days later. What?? Tech didn’t show. I called... They said service call was never scheduled. BS! 2/19, tech came out. Said there was a lot of “noise” on line but there was nothing he could do. Left us hanging. All neighbors with SL on my street had .2 mbps like me. Paying for 60 mbps. Surveyed my “community” via Facebook. Turns out many... MANY (at least several dozen) having same problem. Suddenlink won’t give refund unless “total disruption”. Showing “no disruption”. BS!

The Feb Mar 2019 bill is a good example of an increase in rates and no explanation. 1) they have been providing a $2 a month deduction for "good customers" that has gone away, I did not realize that paying my bill on time since I have been buying services from them no longer qualifies me as a "good customer". And a new charge for "Network Enhancement Fee" ($2.50), what is that, don't call them for an answer cause you will only get some robo nonsense. I only buy their internet service (which now for basic internet is close to $80 a month). Network Enhancement Fee appears to be related to the cable service. Another rip off?

When your Suddenlink internet service fails they'll send a tech out in a few day and when he determines the problem is their equipment failure outside and up the street - you get billed for a service call. When you have no service for over a week gee that's too bad. You still pay for the full month plus the service call. Absolutely corrupt practices including the rate offer for new customers at a fraction of what the long standing customer pays. Anything or anyone that comes up with an alternative to Suddenlink (Altice) will be handsomely rewarded. Maybe 5G or another solution will soon offer an alternative to this absurd monopoly and continuous overpriced, underdelivered internet TV company.

After my elderly mother passed away, I decided it was time to disconnect service at her home in Tyler. I contacted customer service to let them know. I spoke with a female supervisor named Sam and asked what equipment I needed to return to them. Sam told me what I needed to mail back to them. I explained I did not live in the home and would be back in about a month. She told me no hurry, just return it when I could. A couple of weeks later, I received a huge bill for the equipment that had not been returned! I called customer service and the girl refused to let me speak with Sam or another supervisor! When I returned to my mother’s house a couple of weeks later (I live several hours away!), I disconnected the equipment, took it with me and mailed it to Suddenlink the following day. In the meantime, I find out that Suddenlink has turned my dad over to collections since his name was on the account (my dad passed away in the mid 1990’s).

Suddenlink is the worst service you could have. I was tired of paying $80 for internet that would go out for no reason at all. Sunny, windy, cloudy, rain, snow... anything. I canceled and was told to take my modem to the Auburn CA store to me... 30 minutes out of my way. I went to return it and found the location was permanently closed. I called customer service to ask what I do now? After 35 minute hold time the lady told me Truckee Ca was my store. That is 2 hours from me... in the snow. I asked if there was another way to return my modem. She said no. I asked for a supervisor after becoming very irritated with the customer rep. She told me I had to wait 24 hours or wait on a hold for an unknown amount of time. After 2 hours I hung up. This is completely ridiculous. This company is horrible.

They put Bot in my modem to increase my usage, would not help get out, so they charge me more. Keep calling me go up higher service so make more. Paying 191.00 a month as it is. Sorry service, on TV and internet. Goes out when wind blows.

The cable goes in and out along with the internet. In the 3 yrs I have lived in my home I have had 7 technicians at my house and they still can’t solve the problem. I paid 150.00 a month for this crappy service. And I keep getting told they have fixed it, but they leave and it starts again. While watching tv the show you are watching cuts out and we have no internet from 10pm until 8am almost every night. We need a new cable company here so we don’t have to have this junk cable company.

Went to turn in the modem provided by Suddenlink and asked "where" I could take it. Their service/installer rep brought the original one to my house. I was told I could take it their store in Truckee, CA a mere 100 miles from me and I told them it was 100 miles away. The second choice given me was Bishop, CA at about 200 miles away. Wow, imagine the service guys driving every day, leaving Truckee, CA to install equipment in my area.

I'd say it's bad when your cable internet provider is so unreliable you're considering switching to satellite. That's us. We've had issues with service drops and slowdowns since November 2018. The last couple weeks have been particularly bad. We pay for 100 Mbps/unlimited service and for the last 10 days or more we've had nothing but drops and speeds close to dial up. When it is working, it's not for long. No internet for the last 3 days because of storm damage, which is somewhat understandable, but when it came back up today, our connection was just as bad as it was before. Current speed is less than 50 kbps download.

Suddenlink is the worst internet service I have ever had. If it were an option, I would never use them again. They are the only option in Greenville NC, holding us hostage to using them. When it is up, My service is super slow, though the bill continues to get higher each month. There seems to never be a resolution as to why my home signal is so weak and I can see my neighbors from 2 doors down.

Unfortunately as a senior citizen living in low income housing where I cannot install or mount any equipment in my rented abode, I have no other recourse than Suddenlink. Further I am on a fixed income that never goes down as my SL bills increase. I started out paying $59 a month and after only 3 years my bill has nearly doubled to $100 a month which is a third of what I pay in rent. Longtime customers should be rewarded for using a service and not punished with higher rates and decreased services. I complained to a Suddenlink customer service representative who acknowledged the problem and attributed it to the take-over of SL by Altice. As I see it SL has become a monopoly and should be investigated by the FCC. At the least they should be required to state in their ads that rates increase over time. Any less is surely false advertising.

I'm a senior and I couldn't afford the ever increasing rates. I tried to quit Suddenlink last month. First, they won't let you stop service until the end of any given month, so just know that. Second, I asked Suddenlink to stop auto-pay for my final payment and sent a hand-written check in its place (received by Suddenlink on time) and they charged me a $25 returned item fee because of changing from auto-pay.

I scheduled a service appointment on 2-7-2019 and was given a service date of 2-13-19 between 9AM - 6PM. The service technician did not show up and I did not receive a call. After 6PM I logged in to my account and now my appointment has been rescheduled to 2-19. I am a working class person and made arrangements to be available on the original service date. If West Virginia wants to truly provide reliable internet service to all residents, then they should pressure companies like Suddenlink (Altice), which is the only choice most people have, to provide a decent level of service to its customers.

I lived in an area where the only TV, Cable and Internet available was Suddenlink or CenturyLink. Suddenlink has really bad service. CenturyLink is just a little worse. Their customer service was always charging us with false billing and doing what they referred to punishment of the customers because of their errors. Their customer representative admitted it to me and said it wasn't fair to their customers. Their service was always broken and we had to wait until they fixed it which could be hours or days. I requested they reimburse for bad service and they said too bad about that.

Pop up the price every year without anything added on top. Needs to talk to the customer service and may or may not work out. So annoying and could not wait for the high speed 5G wireless service coming to this area. Please go bankrupt, Suddenlink.

On JANUARY'S bill, I received a 'Data Overage Charge' for $210 for NOVEMBER usage. The concern is... I DO NOT use 'data' on my computer or TV, I did not have 'house guests' during that time, NOR do I have ANYONE else using my system. Also, my 'average usage' is under 50, and my ceiling is 250... Nowhere close to being 'over'... So where did this 'overage' come from???

I signed up in July for a local service of cable, internet and phone. The installer came and didn’t install the service I requested. Two months later we had to change the machine which didn’t work. They offered me a month rebate. Instead, they involved me on the 12th and the 22nd of each month - the invoices always are far higher than the agreed quote. The online request for customer service is never answered. After two hours of time today to try to get answers as to why I have two bills and why they are so high when they didn’t ever put in the full service I was finally transferred to a supervisor. Two minutes into the call he disconnected...did not phone back. I called them and they promised he would call back. He didn’t... I called again and they are closed. Terrible service and overpriced.

We have been Suddenlink customers in the Amarillo area ever since they purchased Cox Communications and took over, so for 10+ years. We have our cable, internet, and phone services bundled and over the last year, they have raised our rates on average $10 a month. We pay (including all their dang fees) $220.98 a month for these three services - and their services are not all that great like they used to be. On top of that, anytime you contact their customer service number at 1-866-659-2861 you never know if you are going to get an agent that you can even understand because of the thick accents. On top of that, there is so much background noise that you can't even hardly hear them to tell them why you are calling. We were using their EZ Pay service, however you don't know when they draft from your account and even if you have the funds in your account, they will come back and say you didn't and charge you an additional $10.64 late fee.

Run. Here is no service, had my service installed 12/24/2018 and from that date all I have had is headache. Call them on 12/26/2018 and told them didn't have internet they check and said there was a problem and they would send out someone. When he came he was rude, tracked snow into my house and said it's your computer and left. I filed a complaint about him. Then they charged me for a service charge of $60.00 dollars. Then I started calling them about this, said they would take care of it. This went on for 2 months then it showed up on my bill. When I called about this. They said nothing can be done. Asked to talk to someone that could do something and was told there is no one higher.

I started with just internet. I never was told there was a data cap on my service. I called to upgrade my data and was told it would be cheaper to bundle with cable. I was quoted a price but the bills that I received was always at least $50 higher if not more. I had finally had enough. I called to cancel my service on January of 2018 after paying my bill. I just received a call on 2-5-19 saying my bill was sent to collections. I called to find out what was going on and they are trying to bill me for Feb, March, and April. I had paid my bill and returned my equipment. Returning the equipment was another headache. I was told that they would be sending me a label to use to send back. Never received the label after calling numerous times I finally was told there was a store in my town that I could drop the equipment off at.

Suddenlink has decent internet service. That's the end of the good. Your bill will start off at $39.00 for the year. We started in 2016 at $39.00 per month. I hated AT&T's service, it was nice to deal with Suddenlink. I was assured by the nice Suddenlink lady they do not do annual increase like AT&T does. GREAT. 2017 it went to $43.99, 2018 $54.99 and now 2019, $57.99.

I called Suddenlink several times over the course of a couple of weeks to discuss my bill and have been transferred numerous times and to have been on hold for 45 minutes to an hour each time. I wanted to discuss reconnecting my services which got disconnected without an email, letter, or phone call. Upon finally reaching an agent, I was told that I was going to lose my package deal of $150 which included HBO, Showtime, TMC, Tivo with 3 minis, unlimited wifi, and home phone to now having no primetime shows whatsoever, now paying for a modem, and an increase on my monthly bill.

I've had to discontinue cable TV because I can no longer afford it. I have internet only with them. They charge me a $1.00 paper trail because I pay by check. On the other hand about three times a week I get mail trying to sell me their crap. It all sounds good until you read the fine print. Now they are charging me additional $2.50 network enhancement fee. I live off SSI. PLEASE HELP! My last bill from them totals $73.49. Why are they allowed to do this to senior citizens??? The last time I went to their office to speak with them I talk to someone who was very arrogant and treated me very badly.

At night, my cable and net go out. I have had three techs, all three say they need maintenance to work on whatever is on the pole. That has been three weeks ago. Suddenlink wants to continue to send techs out to work on the equipment. I don't need that. I do not understand why the tech cannot get through to maintenance and why this cannot be fixed. I also do not understand why they will not credit my bill. I also do not understand why they will not have a supervisor take care of this problem. It just keeps going around in a circle. Well my cable is out and it is about time for the internet to go.

I had canceled my cable (kept internet service) in October, and was told they would be sending me an RMA label to ship the equipment back. I had packed everything up and waited for the label, which I never received. I got busy with every day life and forgot about the shipment, until they turned my internet off. I called to inquire as to why, and was told it was because I had not returned the equipment. There was a balance of $741 on my bill of which over $600 was for the equipment.

I've contacted Suddenlink about my bill creeping up on a regular basis. I've been a loyal customer for some years now; however, better rates are given to new customers only. Existing customers get the pleasure of having to police their billing statement as rates increase and random fees are added, with no option of lowering the bills (per a phone call with customer service a couple months ago). The latest charge is an extra $2.50 for a Network Enhancement Fee. Also, I have warnings of using too much data and threats of charging for it and when I check my plan I am well below the usage limits.

I had services installed on 01/11/19. After trying out the services for the weekend, I was very unhappy with the cable services. I cancelled the cable portion of my service on 01/14/19. I received a bill for the three services combined, instead of just the 2 services I kept. I called customer service to get an adjustment, and after 39 minutes of back and forth on the phone talking to a lady with very bad broken English, I asked for a manager. The lady told me, "I don't have manager." After another 3 minutes of back and forth, I have now been on hold for 11 minutes. A 53 minute call at this point just to get an adjustment on my bill... Absolutely ridiculous.

Explain to me how on 5/2/18 I can use 328.8 of data and never again until 12/2/18 with 277.8 of data when all I use Suddenlink for is to check email? I asked Suddenlink if they were checking something on the unit outside our home and they never responded but did not hesitate to bill me for the overage. All months have never exceeded 70.

I am not going to list all the problems I have had with these people... But here are a few -- email that doesn't work, outside cable cord laying on top of the ground, $60 to come out to your house if you don't subscribe to $16.75 a month 'protection plan', customer service reading from some idiotic response card regardless of what you are telling or asking them. When I subscribed to their 'bundle' in Jan on 2017 my rate was suppose to be $107... Turned out to be $120. Now in 2 years it's $160. I had had Suddenlink for 20 years previously at my prior house and had no problem... Now it has gone to the dogs with no decent customer support. I saw that Suddenlink was bought by a Israeli company in early 2017 so I think the problems are from that new management. I discovered by accident that Suddenlink was sold out to a Israeli company.

Ok, so the original installer was a contractor and he did a wonderful job, except that he isn't the guy that buries the cable underground. He told me they should come within 7 days to bury it, so it remained across my lawn. This was in January of 2018. After a month, no one had called or shown up. So I called them, and this was the beginning of a miserable experience. I was promised someone would come on a particular day, and they did. But when the guy got out of his truck, he said "I cannot bury that cable, that ain't my job." So he left, again after a month, no one called me back. I called again, made another appointment. Another guy shows and again, he doesn't bury it either. I tried a third time, and no one ever showed for that appointment.

I have been a faithful customer to Suddenlink for one reason. It’s the one that is provided on the base. I paid originally $70. After management changed they raised the price to $80 for the first year for only internet service. But then I see that my next bill after the first year goes up to $95 for the same service. I called to ask the question of why and customer service tells me that it is because of improvements they are doing with fiber and the company itself. I don’t see it fair to get prices raised for services that I don’t receive. Internet doesn’t allow me to access some site that I need for work. Which by using my personal hotspot on my phone I can access those site. On fort still we are bound by the services we limited to use. First place I have dissatisfaction with a company's service but I use it because in our house we have people that do online classes and streaming.

I requested services to be connected the end of October, first week + a few days later we dealt with it constantly disconnecting (12-20 times A day!) and sometimes it wouldn't reconnect for hours. The weather was horrible so I let it slide until the weather was decent and the issues were still present & called for a tech to come out. Fast forward to now (mid January); 6 or 7 technician visits later, 2 new modems, all inside wiring and connections changed at least once AND it STILL wasn't a reliable connection.

I called Tech support with Suddenlink to find out how to change my email password on my home computer and devices. The Tech said she wasn't familiar with Macs and needed to send me to "Premier Tech Support" that would cost me $17.00/month. In the time I was put on hold to get transferred to Premier Tech Support I figured out the password issue on all 3 of my devices...and I am technologically challenged.

Suddenlink communications included fraudulent charges on my bill and provided no way to dispute these charges. A technician submitted a report stating they provided services that were never provided. Unfortunately this is a criminal act in my state, however Suddenlink has no procedures or policies in place to address this possibility. I have to file a police report. All of this could have been avoided if Suddenlink didn't have such poor controls in their accounting department.

I would have picked zero stars but it would take the review until I picked one. They don’t deserve even one star. Don’t pick Suddenlink for any products. I move to Rocky Mount NC recently and requested internet services through Suddenlink. I request service on December 27, 2018 and the installation appointment was schedule for January 7 between the hours of 8 am and 11 am. I stayed home from work to wait for installation and they called at 11:06 to tell me they wouldn’t be at my home until January 14th. I was absolutely furious and called their customer service and waited on hold for 2 hours.

Been a customer since ’95. Was forced to upgrade from 50down/5up (which was perfectly fine with me) to 200down/10up unlimited since they decided to implement the monthly data usage limit to 250GB per month. Obviously my bill went up but goes up every year regardless with no improvement. Horrible! Now paying $90 a month. No competition other than AT&T DSL makes this a monopoly. It goes out on average 2 times a week. Working from home is horrendous! I own my own modem (16 channel) which supports 200 down speeds. I’ve called many times over the years letting them know their service is down and it’s hit or miss with tech support stating I need a business modem (32 channel) or my modem (16 channel) is perfectly fine.

I have been with Suddenlink apprx. 10 years and have never had a late bill. I don't know what has happened to Suddenlink! It takes anywhere from 45 minutes to 2 hrs to get through to someone in the Washington NC area. The bills aren't currently showing online and have been told by customer service that just because you don't get a bill on time that it is still due on the 15th. They say they are changing the billing system and it will probably be running two weeks behind but you are still required to pay a 0 due bill by the 15th. It takes around 4 days to get someone out for service. This used to be a really good company but something sure has changed for the WORSE!!!

I just spent 35 minutes on the phone with a customer "service" rep because my bill jumped $15/month without any changes to my package or any warning. I have been with Suddenlink (the original independent carrier I started with 28 years ago has been bought out several times, now Suddenlink) and finally have decent service after buying my own internet modem. Theirs kept failing. The rep refused to let me speak to a supervisor, although I could hear one in the background giving him instructions, refused to lower my bill without lowering my internet speed. I received NO satisfaction from them, even when bringing up their competition. They do NOT care about current, long-time customers!! He offered to cancel my account and let me sign up for a new one, with the accompanying fees!! One VERY dissatisfied customer here - I WILL be shopping around!!

I live in a small town, Rush, KY and there are no other internet service providers except Hughes Net, so I have no choice but to keep Suddenlink. I’ve had this provider for 4 yrs. The first year I had minimal issues and they were resolved fast. The company was sold after that year and I’ve had too many outages to count. I’ve called hundreds of times and I get the same answer, "We’ll send a device tech out." One of the service techs said they didn’t have enough techs in our area to keep it up and running. My service is in and out so bad that I can’t even get On Demand channels at all. But in the last 3 years my bill has went from 65 to 85 dollars for internet (if the service was reliable I wouldn’t have a problem with the bill going up)!

I don't even know where to begin with Suddenlink. It's been nothing but a headache with these people. I was quoted a price of 119 & received a bill of 260. Technician decided not to show up when scheduled & called only to let me know warehouse was out of equipment needed for my service installation. I called customer service to complain only to find out the lazy technician said I had decided to reschedule. Every month my bills were more than quoted. Finally decided to downsize to internet only at beginning of following month. When I got home ALL services were disconnected. Had to call back the next day to get my services reinstalled & was told I had to pay a fee to get all services I had initially signed up for.

Its cost is way too high, no competition to compete with to help bring cost down. There is no negotiations with them, you pay what they want. And that's the way it is. Cut the nod dry!!! Internet very high too.

Suddenlink has been a total rollercoaster ride from 1Gig internet speeds that I paid for over a year when they could only provide a max of 200 MB. Lousy TiVo connections with daily losses of service and having to reboot all three tv receivers. Inconsistent billing. Inconsistency in service techs (8) knowledge and understanding of their own systems. Unfortunately, our subdivision is contracted with them. ATT terminated their 1Gig fiber optic cable at my neighbor's house 50 feet away. We have just taken, taken, paid, paid for 7 yrs!

They are way too high and the service is not that great. Customer service is bad and they don't want to lower prices if you have been a long time customer. They will do specials for new customers without any thought to customers who pay on time and been with them for a long time.

I called in to drop cable and upgrade my internet. First every time I talk to someone about dropping cable the sound of the sales person's voice changes to sound of regret. I upgraded modem like they asked. Called back in to drop cable and always get the best offer if I don't change. Offer was good but not what I wanted. Just want to drop cable. Well the price of the internet package changed literally while on phone. Went up $30 to almost same price. $5 less then package they just offered for both. To quote 1 price at beginning of call for upgraded internet, then after all the sales pitches and me saying no to raise the original quoted price is wrong. I hope their calls are reviewed. Not that the management would care. I used to like Suddenlink but this left feeling like all they want is $$$.

Three months ago we were without cable for weeks. Some days you might get to watch the full show but most days it would go to a blue screen with a error message. When you would call the standard answer was, "Change your cables out. They must be old." I pay almost 2 hundred a month for 15 sports channels that I don't even watch but they are part of the package and I have to pay extra for them. If there were another cable company here I would be switching.

This company should never on something that is not and will not be done. Why would you place a short cable wire to a TV that will be moved to another area, then wants charge when you ask for them give more wire which was their fault for not given enough. So that state on being the best is stupid. This company is only cable company here so I guess they can treat like they want. SUDDENLINK IS NOT A GOOD CABLE COMPANY AT ALL.

I'm paying for channels I don't watch. I'd like to see an itemized list of what's available and choose what I want to see from the list. The technicians that have come to the house have always been friendly and knowledgeable. But customer service over the phone can be hit or miss on problem resolution and friendliness.

Suddenlink is overpriced, unreliable connections (especially during tourist season) and zero customer service. Call the company and you'll get an ill-informed, unhelpful agent that just wants you to pay a bill regardless of the awful service. Get satellite if you can!!!

I had SUDDENLINK for 6 days. Why only 6 days? Because, I was sold HD cable with internet with speeds up to 100mps for $120. A little high, but considering CenturyLink was only offering 20mps, I figured, why not? I had to pay upfront and wait for a technician. Fine. The tech arrives and says: "Oh, you have a smart TV, it's too bad we don't offer HD to this area." Me: "Hold up. I'm paying for HD." Tech: "You'll get it, when it becomes available to your area, but that's a long ways away." At this point, I am mildly upset. Then again, I didn't really care about the HD quality...at first.

Since the buyout, our service is constantly out. The technicians come out, they know where the problem lies and will not repair it. Therefore our service is in and out weekly. We reported a tree down on the line back in August 2018 and they said they will not remove the tree until the line is broken. Which means we will be without service. We are without service today 12/11/2018. We are looking into other options as we are going to switch.

I ordered Suddenlink with free installation. When the technician finished his job, he asked me to sign the completion of order. I signed. Then this disgusting live poop machine stepped out and stayed in his truck doing something without coming back to my place. 10 minutes later, he drove away. During his time in the truck, I connected my device to the router to test the internet myself. Days later, when I checked my bill, there was a 50 dollar charge. I called and was told that the technician did a premiere installation including helping me connect my device to the internet.

For the last 3 months all 3 of my services have been going in and out 10 to 15 times a day for 10-20 minutes at a time. I've had multiple service visits that result in nothing. Many phone calls which also result in nothing. I've told them multiple times that within 3 miles of my house multiple trees are laying on the lines and 1 pole is snapped in half and dangling by the lines. It's been 8 months and they have made no effort to fix these. The Worst part of all of this is they have a company policy that if you have service at all during the day even if it's 10 minutes out of a 24 hour period they consider your service provided and will not discount your bill at all. I Never thought I would find worse service than Charter but I have. Suddenlink is the worst company I have ever done business with in my life.

In September of this year I was charged for a MMA PPV fight that I never ordered, never watched, nor could I being our internet and TV service was not working for 2 1/2 days. Despite proving in writing on 3 separate occasions to 3 separate Supervisors that nothing was working and they had no verification that I ordered said PPV being it was input by a robot, they would not remove the charge. I received a written response from one CS representative stating charge would be removed but they later refused to remove the 101.00 fee. At 60 yrs old I have never ordered a PPV movie or any other service in my lifetime. Suddenlink turned off my services today. If you have no options for another service in your area as I do. MOVE. Don't ever put yourself through what Suddenlink has put me and my community through. They are the most unprofessional organization I have ever encountered.

If I could give zero stars I would. For four months, we’ve been paying Suddenlink for Cable, High-Speed Internet, and phone service. We’ve NEVER had phone service. Our Cable has only been HD on one TV in the house. We have only started getting picture, AT ALL, on 2 sets about two weeks ago, and HD on all 3 in the last week. Internet is spotty, at best. Service will randomly drop out at any time and might stay out from 5min to over an hour. On several occasions? We’ve lost internet for a full day. High Speed Internet? Is obviously a joke. It’s supposed to be 150 - 200Mbs (Megabytes per Second). I’ve yet to experience speeds over 50Mbs. On average? 12-24Mbs, with speeds sometimes coming in at under 90 kilobytes per second for extended periods.

I have internet and cable from Suddenlink. For the past year I have had outages on both several time every day that last from 5 seconds to a minute. This, of course, is highly annoying. After several online chat sessions and two visits by a Suddenlink techs I have no resolution. Both techs advised the problem is not with my equipment or house wiring but rather their neighborhood equipment being overloaded. They also advised that the equipment had been scheduled for upgrading in 2017 but that was nixed when Altice bought them.

When I signed up for services with Suddenlink they set the expectations that I would not have any charges due to me already having services. What happened I get a bill with extra charges, I’ve called 15 times and the company don’t want to do a tape pull of the call because they have to OWN it. I’ve been sick and I explained that to the rep that I didn’t need any surprises because I’m trying to manage the little money I have coming in. She assured me I wouldn’t. Now I’m here stuck with a bill in the amount of $601 because they keep charging me with services I’m not using. If you want a company that is not professional and not ethical choose Suddenlink.

After several attempts to call tech support, due to having slow internet, which I was paying for, they finally 30 months later discovered that the modem they installed could not handle the high speed internet I have been paying $10 per month extra for. They sent out a tech who installed a 16 channel modem, and took the 8 channel modem which was not able to perform for high speed internet. So for 30+ months I paid $10 extra for something I never received. When I called and explained the issue I was told their policy, even though it was their mistake, would only return a 1 month's credit for $10. I guess I am just out the other $290 I paid, but didn't get. Buyer beware!!! Big business is a numbers game, I guess some get a fair deal, the others just have to deal with it!!!

I encourage everyone to take pictures of the technician, date/time and work they do. In complaining about a service charge I don't feel is justified, they insist that the fix was actually the first thing they did, not the last. We upgraded our service to obtain Tivo. Before getting this, our TV service didn't have any problems. Following the equipment trade-out, we continued to experience pixeling/freezing while attempting to watch TV. Not only was it on the main TV where the Tivo was installed, but also on other TVs that were not on cable boxes. This poor picture quality also reflected in the Tivo recordings.

So I was scheduled for a technician to come out and fix my internet on Sept 24 2018. That day UniSource cut a major Suddenlink cable line. I was given no call and no one came that day. But the tech said he came and called so I got charged $60. The second time on Oct 11 I told them to come in the afternoon and they came in the morning and tagged my door so I get charged another $60. The third time the tech comes in the afternoon when I'm home and explains why my service was dropping and fixed it. So today I call and try and get my bill fixed. That didn't happen. They charged me $120 plus late fees so now my bill is up to $240. Your company sucks!!! Most of your employees suck!!! And the owner sucks and can kiss my you know what. Your company should be ashamed!!!

I have had the unfortunate displeasure of having this suck butt service for 5 years and it's been a nightmare from day one!!! I never get what I pay for and all they do is keep raising the price and service gets WORSE!!! I pay for 30 on the down and 2 on the up and the best I get is 5 on the down and 1.5 on the up!!! Yet they keep raising the price!!! I ** hate this scumbag company and will dog them forever!!! And if I had a choice I would drop these scumbags like a hot potato!!! But I cannot get anything else but satellite and we all know how bad that is!!! DO NOT GET THIS SERVICE OR YOU WILL BE SORRY.

On October 13, 2018 I had scheduled an install for internet service. As stated on their website it said the installation fee was $49. I had to pay first month's bill and installation fee up front ($91.55), which I did immediately. On the day of installation I stated to the tech we could install it in the kitchen (which already had outside access into the interior of the home). The technician stated that an easier location would be in the bedroom, which is closer to the outside access point. I told him that would be fine.

We've tried to have Suddenlink out to our home on 3 separate occasions. All I can say is that we are very angry that this is one of the ONLY providers in the area that has 'high-speed' internet. This complaint is for the cable installation and set-up. Issue #1: Originally had a technician scheduled to come to our home, during the week, between 8 AM - 12 PM. I got onto their "where's my technician" website and was told that the tech would arrive between 7:45 - 8:15 AM. 12:00 PM rolled by and the technician never showed.

Everything works like it should in my area. They however have gotten strict on late payments. Ten bucks for being late, ten when they auto disconnect, ten to process a payment over the phone. I was harrased for free when I called to pay the past due amount because I was told I was past due a few days after the bill posted. That's a real past due and the brand new bill past due also. So I had to force the person to take a single month's payment. This was old school collecting from way back. I guessing they hired some idiot collection guru that put a credit card company under 20 years ago. It won't work out.

I disconnected service and turned in equipment on 8/26. At that time I had a balance owed me of $129.56. Service was disconnected on 9/1. After that, I received a bill for 9/1 - 9/30 service (74.99). After that, I received a bill for 10/1 - 10/31 service (118.34). After FIVE calls to billing trying to get an explanation of why I am being billed for service AFTER I disconnected, I am told the account has been disconnected on 9/1 and I will receive a refund check of 21.67. STAY AWAY FROM SUDDENLINK!

Can never get TNT if there is a golf match on, never get ESPN if there's a big game on. I called their customer service, after 30 minutes navigating through their menu and then being transferred to someone who literally told me the only way to get credited for any cable you pay for is if your cable is out for at least 23 hours. Wow! What about not being able to watch the Players golf tournament or right now, I'm in the Houston area, and the Astros are playing Boston on TBS... no reception. This is absolutely the worst service I have ever received from any provider in my life and I'm 67 years old. Sorry but true.

I just had Suddenlink installed and have had nothing but problems with reception, connection and calling into them. When you call into them, you have so many options that do not apply to why you are calling. NO option to speak with a LIVE person. After trying several options, you then get a LIVE person. Extremely disappointed and frustrated with them. Truly considering going back to DirecTV. At least with DirecTV you can get a LIVE person when you call. The ONLY reason I left DirecTV was because when it storms or rains hard you lose your reception. I was told that with Suddenlink that does not happen but geez give an option to get a LIVE person when you call their number. Bottom line... VERY DISAPPOINTED AND FRUSTRATED WITH THEIR SERVICE AND CUSTOMER SERVICE IS RUDE!!!

I have used Suddenlink internet for about 8 years, 5 with my husband and then 3 on my own. In the three years I have had Suddenlink, my payments went from $70 to $123 (same plan all three years, unlimited, up to 100 Mbps download) The charges were never announced, there were no improvements in service. In fact, they had become worse, but I was patient because I had been with the company for years with no real complaints.

Sudden Junk decided to change the channel line up again. The last two weeks, the internet was slower than dial-up. I called and talked with them. We don't see anything wrong. Well idiots that answer service calls should know that the system is being worked on, they don't!!! I will schedule a service technician to come out. Why? It's your servers that are the problem, not my end. I am an electronic engineer, I mean you're talking bull. I'm not going to pay for them to send a technician and when he leaves have the same problem.

After several menus (none with option for technician) and 3 fix-it bullets, none of which worked, I hit a wrong number and got disconnected, on second try I got to a menu with more options for me to try and fix it. What I wanted to know was why the box shuts off several times a week near the end of a program. Our electric co. is wiring for cable tv, and telephone, internet, a little higher $ but maybe more dependable.

I would not recommend Suddenlink to any of my friends. This company has the worst customer service imaginable. In August my internet speed was very slow and I called customer service. At that time they told me they would have a technician come out at no charge and look at my modem. The technician discovered that I needed a damper put on my modem and my speed would improve. He told me that there would be no charge because there was no cabling work done. I got my bill and had a $60 service fee added to it. I called Suddenlink customer service and they told me that I should have known better than to believe the customer service rep and technician. They flat-out lied to me and refused to refund the $60 service charge.

I called because my internet speed wasn’t where it should be. After testing over the phone, the C/S Rep said they would schedule somebody to come out. They come out & new modem they say is bad. They don’t fix anything. 2 weeks later my bill comes in with a service charge that I was never told anything about. I call & talk to Rep & Supervisor but they won’t remove the fee. They said I don’t have inside coverage plan - never been made aware of at any time. This is bad communication on their part. In some part of the communication they should have told me I would have been charged for this service call. I don’t agree with this. What service do they provide?

SUDDENLINK... strikes again! Suddenlink’s latest move to cut costs (and further reduce customer satisfaction) is its replacement of its older, readable, usable and more powerful TV remote with a new, tiny, cheaply built, and almost unreadable unit. If your old Suddenlink remote fails, or if you are a new customer, you’ll no longer receive the Atlas unit. Instead, you’ll receive the “Maestro” (T4HU1617 46k... a tiny POS). Consider this: The “Maestro” doesn’t have backlit buttons (keep a flashlight ready). The “Maestro” buttons are tiny, with even tinier letters (get out the magnifying glass or your readers). The “Maestro” doesn’t have a “video source” button. The “Maestro” is very, very cheaply built (so handle it carefully... it’s going to fail). The Suddenlink employees (storefront people and techs) I’ve talked to admit that customers hate the new unit. Suddenlink, however, doesn’t seem to care.

My husband and I signed to get internet and cable and we also wanted the sports package. When the technician came to install everything not only did he come 2 hours late but he came unprepared. He came with no DVR box that we needed for the cable which meant no sports. 3 weeks later still no box. At this point I had to call because no one was calling us and I told them that I just wanted to do the 30 day money back that they were advertising before I was charged for services I was not using.

I saw a promotion for Suddenlink, where you can switch and not only get cable internet but it included Netflix for a year for free. At the time I had Directv and my bill was increasing. I never had an outage either Directv or technical problems. I was with them for two years. I was trying to budget and Suddenlink sounded like a better option at the time. BIG MISTAKE, very big mistake!!! I’ve now had Suddenlink for two months. Every week there’s an outage then my bill jumped from $90 to $200! They expect their money but I can’t use the internet or cable so no Netflix no nothing! I’m furious! They scheduled a technician to come out but that’s $60 lol. Nooo don’t do it. Runnn! Very very very bad service. Although the customer service reps are nice, this service sucks!

I have been a customer of Suddenlink for nearly 10 years, regardless of the multiple screw ups they have had over the years. Recently my bill was raised about 11.00 without any explanation. I called to find out what happened and I was told "our company has the right to increase our fees at any time, is on our disclosure that you should read". Nice to know that they have those, may be your next customer might read them. For the price I am getting internet at this company, I could go somewhere else and get a higher speed for less, and if I am lucky better customer service...that is my disclosure.

I have never been so frustrating with a service provider ever. Here is what happened. 1. I chose $59.99/mo internet service, but it was automatically changed to the $89.99/mo service during the process of signing up. I did not notice until a customer service rep called me a few days ahead to remind me about installation and mentioned the service that I sign up for is 89.99/mo.

Why do you keep charging us more for your services? Don't you know that everyone is going to quit using you because of your prices. I now have Netflix, Hulu, Amazon which comes free with Prime and all of this is cheaper than your monthly service of 200 channels. And charging people when they go over their internet services, I had internet service with you for 4 years and never went over but when I dropped my cable and just used you for internet suddenly I was over my internet allowed amount and this is one month of cancelling my cable. I get you need your money. Well then I suggest you lower your prices so people don't cut your services for lower price with more channels. But don't say I went over after 4 years.

We recently moved and got Suddenlink, from the start there has been bad communication. Not only did they come to my new home and drill holes in the side of our house without permission. We got a bill within days of signing up. Then got bills for installation which we were never told about. So we decided to cancel service. Just terrible customer service for them not wanting to be accountable for their customers and taking care of us. So we are canceled and we returned the equipment and then I get another bill for service for the upcoming month. I called in and they wanted to just fight me on it saying we owed the money which we don’t. I’ve never been so mad!!! I will never ever recommend this company to anyone ever.

I'm a very senior, handicapped person who was without telephone landline service for about 10 days. I called Suddenlink and they sent out a technician to see why the phone was dead. He was very nice but Suddenlink never told me it would cost $62. My phone was disconnected by a tile man who was replacing my floor after I flooded my house. He must have reconnected it incorrectly so I had no dial tone. I called Suddenlink to see what the $62 charge on my bill was about and they said the technician who plugged my phone into the proper space. Since I have had so many problems with my land phone in the past I thought it was Suddenlink again. My internet goes down intermittently on a daily basis as does my neighbors.

Suddenlink has the worst customer service. Two service call with no shows! Called to complain. Supervisor was suppose to call me in 24 hours. Never called! I rate this company 0, I called customer service again. The girl told me that they do not do after hour service call!

We experienced high winds on 9/20/18 at about 8:30 pm. Power pole was blown over. PSO, our electric service provider, was out in less than 20 minutes searching for the problem and restored power within two hours. They were prepared for the storm that was predicted days in advance. It is now 10:30 pm on 9/21/18. No sign of Suddenlink yet. Can’t call them - all I get is a prerecorded message that there are outages in our area. I can see the downed cable from my home but have yet to see any Suddenlink vehicles even drive by. This occurs every time there is an outage. Repairs take forever. They have the ability to send us countless unwanted ads via email but not the courtesy to send updates on repairs. I plan to cancel both TV and Internet service.

So I paid my bill and I paid it in full in August then I make a payment for September last week. Mind you my payment isn't due till the 09/26 and yet they shut off my service and tell me I'm past due. So I get on their online chat thing and this guy explains the bill and still couldn't tell me why my bill is past due if the payment was current. So then he proceeds to tell me, "Oh it look like they locked your acct. Cause it was past due." Well... Duh! But why?!!!

Suddenlink is all ported through Georgetown and it is where the bottleneck is. They peer with Google but that is the only service that is fast. All the other places I try to reach web pages on the internet and they are all super slow. I pay for 300/30 meg unlimited service and if I do a speed test sometimes it is so bad I get 19 down. I cannot use the Xbox, I cannot connect to services on it because of the lag.

I only need a new remote for my tv. It took me almost an hour of the phone, my cable boxes were reset three times and was informed about an outage in my area... Ugh! I tried Suddenlink chat and it was nightmare. I remained on the phone and continued with resetting my cable box. Finally, I reach a person who had as much personality as the automated system. I explained that my issue is simple for any company but this one. I told her the issue with my remote... up down button not working, numbers 5 and 9 is not working. Her next comment is... Did you change the batteries?

Suddenlink is a rip-off and a scam! They charge you for services they are not providing. I called today to disconnect our services because we are moving, and Suddenlink does not service where we are moving to; only to be told that they “can’t” disconnect services in the middle of a billing cycle. What BS! You are penalizing people for moving?! It’s not my fault you don’t service our new location, so why am I being penalized? You are having me pay for a service you are not rendering and I think that is quite illegal. People cannot control the timing of their job or other circumstances requiring them to move suddenly based upon Suddenlink’s billing period. If we ever move to a Suddenlink service area again, we will not be returning customers, and I will never recommend Suddenlink.

I settled on a Triple Play package, which was what I needed for work. The package include one phone jack installation. The tech who came on the Wednesday, did not have that on his work order at all!!! IT WAS NOT HIS FAULT, WHY WASN'T ON HIS WORK ORDER!!! The work order somehow did not have what services I was set to have installed! How does that happen? They ran into problems, which left me without services until Friday. His office told him to work on what he can and that they would send someone else to come on Wednesday to put install the phone jack.

I cut my cable bill months ago and only have internet. Once I cut my cable off my bill for internet went to twice what it was. I was fine as that is what I wanted my cable and tv bill to be so I just streamed what I wanted to watch. For months every week I get a advert to come back and get basic cable for 29.99. I finally decide to get basic as the election is coming. Well they advertise 29.99 but when you order you have to purchase the HD box. It is ten dollars. Now you are up to 40 dollars plus taxes and fees. How does 50 sound now plus my 69 for for internet. Paying that for internet and cable is ridiculous. I have never had a good interaction with this company and it just seems sordid and not truthful. Always a gimmick. Give me cable and internet without breaking the bank. You may get some customers back. I don't think they care.

This company does everything it can to not help you. I am set up for paperless billing which I thought would be a good idea. Bad thing is the email doesn't include your account number. Which I needed because logging in to pay my bill I forgot my security question. No problem right? Most companies have back up or can see you calling from the user's phone and fix you right up. Not SuddenLink. I spoke with three agents who refused to help me without an account number even though I know they could tell what account I was calling about. They said I needed to mail in a payment with the account number which I don't have or go to a store approved to take payment.

Yesterday I waited on hold for 32 minutes and was disconnected. Today I waited 45 minutes and was able to give all my information to the CSR so they could access my account. I told the CSR what I needed (which was fairly simple) and she promptly hung up on me. Now an hour later I have another CSR on the line and he says he can't make the change that I am requesting. So now I wait for someone that can, and take a wild guess what happened after a few minutes of waiting... You guessed it, I was disconnected! Since this company is so good at disconnecting I think that is precisely what I will do!

First, let me start by saying they are only getting one star on this review because I couldn’t post a review otherwise. In short, this company sucks. I’ve been having internet problems for 3 months and techs have come out to “fix” the issues. Problem is it never gets fixed and my family and I have to keep taking our phones off of WiFi to get internet service and it’s causing us to go over on our phone bill. They never want to send a tech out when it’s convenient for me and expect me to keep taking time off of work so that they can work on an issue that’s their fault.

I'm paying $100/mo plus taxes and fees for 250mpbs internet. In the past year I have never seen my download speeds above 62mbps. My bill climbed over $15/mo in less than a year for no apparent reason.

I could write a book about my experience with this sorry excuse for a company. Combine deceptive marketing, false pricing, inept field technicians, ignorant customer service reps, unkept promises, and poor product results in something akin to "you can't make this up". I live in a small town. Suddenlink is the only high speed internet service available to us. This company specializes in secondary markets across the US and enjoys monopolies in most of its service areas. It is no wonder that they get away with their dishonest business practices and non-existent service.

Way, way, way over-priced for a lousy, grainy cheapjack analog TV service. The only digital they have is that of local stations that provide it to them. A piece of ** TV provider--when I can--as soon as I can--I will change to anyone else. I live in Small Town America and they just bite us on the neck and drain our blood--and provide nothing. Internet is slow, backward, barely adequate.

I only gave 1 star so I could comment. I've never had such horrible service. They never fix it, it rarely works properly & all they do is keep raising prices. I will be leaving Suddenlink after very many years of being a so called VIP customer. If I'm a VIP customer, I sure would hate to see how regular customers are treated... I definitely DO NOT suggest this cable company any longer & these days their techs are very rude & uninformed & do not fix anything.

First, service has been spotty for a long time. There are brief service outages (sometimes multiple) almost every day & they are not too interested in figuring out why (When I first signed up for cable internet, it literally took them 2 years to get it right). Then, a couple of months ago they raised my monthly charge by 14%. After that, there was an offer for a "free" speed upgrade until the end of the year, which I strongly suspect will turn in to something mandatory and costly at the beginning of 2019.

I am paying for 1 gig unlimited from Suddenlink. But my game updates, usually megabytes, usually should take seconds. Instead taking several minutes. And my Netflix and YouTube is always loading or blurry, sometimes several hours. Even the small 150 bit videos on YouTube says loading or is blurry. I call them up, but got their automated system which sends me to reset my modem. I reset my modem several times same results, I went to their website and speed tested my internet, it said 34 Mbps. I have heard of them doing this before, but never thought it would happen to me. Someone from the FCC or somewhere need to check on them or shut them down.

This may seem trivial, and it probably is, but it is also indicative of a larger problem at SuddenLink. They seem to have not only a thief in their employ but also inflexible customer service agents who are unable to see the larger picture. Last month my bill was $37.17. I wrote a check for $37.00 and taped a dime, nickel, and two pennies to the return coupon, and put it in the night depository. I have done this in the past just because I have a quirk about writing checks for uneven amounts. I know I shouldn't put the full amount in cash, but it never crossed my mind that someone would steal coins.

First, if I could give a negative-number review, I would. When there is an outage the only number to call is nowhere near here and they ALWAYS say, “We don’t see a problem in your area.” Last year the service was out for days because somebody accidentally dug up a line. Even though it was obviously a big problem throughout numerous cities, we still “didn’t have a problem in our area.” Yeah it’s a nuisance when you can’t search the web and check your emails, but I work from home so this is an issue for me. It was not uncommon for the service to just go out for a few hours and then a few hours later come back up. I live in North Idaho and evidently our cable comes from Oregon. If Oregon has a problem then it affects us up here in addition to our own issues. If you ever need an appointment, I hope you are ready to wait a long time.

Our Internet have been out for quite a while. We contacted Suddenlink to have a representative come out and fix the problem. But when they came out the appointment was supposed to be between 1 and 5. The Tech did not show up till 7:30, the representative that came out stated that our modem which we rent from Suddenlink was in taking too much signal so he put a filter on the back of the modem then left. After the representative left our Wi-Fi completely shut down. We contacted Suddenlink. They advised us to remove the filter and set another appointment for a Tech to come out. After a 20 day wait another representative came out collected the filter and reset our modem. Now we received our monthly bill and there is a charge for $60 on there stating that we are responsible for this charge for the technician coming out and collecting the filter.

I ordered service, scheduled an installation date, yesterday from 1 to 5 pm... waited all day for nothing! At 6 pm I tried to call (after going online and to check "where's my tech"... didn't work). I tried calling and got an automated answering and couldn't get through to a rep without my 4 digit code (new account... I don't have a code!) Then emailed after waiting 5 friggin hours... they told me I had canceled with their dispatch team! And would be happy to reschedule... I think not! Didn't seem to dawn on them I wouldn't have sat here all day and complained if I had canceled. They don't seem very bright. Also advertised TV and internet for 69.99. They sent an email saying my monthly bill would be 119 bucks. Update... I got a half hearted (forced) apology and a few bucks off for waiting... and wanted me to sit around another 5 hours!

I had more issues with my Suddenlink Cable and had to call Suddenlink more times in one month than I did in over 9 years with Verizon FIOS. Never get Suddenlink if you have the option. Their agents are nice on the phone, but are not able to fix all issues. That led to a Tech being assigned to my house, where they no showed two straight appointments. I waited in my house for two entire days for no one to show up. And one Tech had the nerves to put they stopped by the house, knocked twice and left a door hanger. Such BS.

I moved from Arkadelphia Arkansas to White Hall Arkansas when I was using Suddenlink. We had great speeds in Arkadelphia. However the speeds they offer in White Hall is unusable. It’s way too slow! We live only 30 minutes off from the state capital and this is the best you can do? I’m a teacher and have talked to my students and their parents about this problem. They would get Suddenlink if they would just run wires out here to get us the fast internet we want! It’s a huge market out here of people that’s wants it. They just have to act on it.

I have been struggling with Suddenlink from day one. I paid for all of the channels and wanted two TVs set up. The installer came and informed me I would only get all the channels I am paying for on one tv. What a joke. Had to take off work so an installer could come install TiVo so I could watch all the channels I pay for in both rooms. Know that I have the TiVo the video on demand doesn’t work and only lets me watch certain shows. Spent all night last night on hold for 45 mins waiting for tech support to reset my box which did absolutely nothing. I was told to call back the next day if the reset didn’t work which I did. Waited on the phone another 30 mins to be told they had to have a tech come out and if it was a problem with wiring I would be charged a $60 fee.

These people lie and cheat in so many ways. They sell you 100 MB service and only deliver 16 MB internet. Technician fails to show up for the appointment, and then they try to say that YOU weren't home. Technician fails to show up for appointment and then they try to BACK CHARGE YOU for their person failing to show up for the appointment. They quote one price over the phone, but the charges on the bill are more. When you go to cancel your service, they verbally give credits to keep you as a customer, then when you agree, the credits fail to show up on your account!

I tried getting a new account with these people and what a learning hour it was. They needed to run a credit check and then said I would have to provide two forms of ID at their nearest store. I had froze my credit for security purposes so wanted to go ahead and go to their nearest store until I found out it was three states away! When I asked for a manager I never got one. They are the only provider in my area with exception of Hughes and wanted to charge $42 a month for 25 Mbps or 8-10 download and 5-8 upload!!! They do not have any local contractor to verify my ID so what do they do about service?! Save yourself the headache. Hughesnet here I come.

When moving my services to a new address was a complete mess, there was no lack of customer service. About every single representative would state they would call me back or have someone call me back, which not one did. Besides one did on a all week basics because I firmly informed him that I was fed up with this company, once my tech got out here and hooked my services up our phones was still down for a whole another day. This is a company I'm trying to run so after jumping through representatives after representative that kept transferring me because I'm assuming they didn't want to deal with me or didn't know how I finally land on someone that helped me and after a few hours my phones was back up. (There was a lot more problems through. This those was just the main ones).

Suddenlink has increased our rate 38% in the last 8 months, and we've been with them over 10 years. They ordered a technician to come to our home because our speed isn't what we are paying for. Charged $65 without notifying us of this possibility. Technician checked our modem and router and stated we needed a new router. Did not check any connections inside or outside the home. We purchased exactly the type and brand of equipment recommended. Internet speed only worsened. They want to charge another $65 to come back. Reported to BBB.

Just randomly put $64.05 on my bill. No notification at all that I was going to be charged for service tech call, either over the phone with Suddenlink or with their outsourced service technician. On top of that the service tech misdiagnosed the problem. Charges were unauthorized, undocumented (NO RECEIPT) and received worthless, detrimental service. Along with the price increases every 3 months and assorted other surprises, this company is a law unto itself and pretty much does whatever THEY WANT TO DO AT RANDOM.

I recently moved from Arkansas to New Mexico. The last day at the Arkansas home was June 9, 2018, where we had high speed internet service with Suddenlink. My wife contacted Suddenlink on July 5, 2018 and advised them that we had moved, sold the house and requested the service be discontinued, and I paid the remains balance on our service bill of $2.69 on July 5, 2018. The last service we had from Suddenlink was high speed internet. From 2004-2007 we had both cable and internet service with them. In 2011 we requested the cable tv be discontinued.

Artemio who is an employee at Suddenlink in Lubbock, Texas did not like doing his job and canceled my appointment without my knowledge, just because he wanted to be rude. I have not had service at my home for a month now and they want to charge me over $400. I do NOT recommend this company to anybody!

No matter what part of dealing with Suddenlink, incompetence is at the highest level. From customer service to billing to communications with the customers. I have had several accounts, business and personal with Suddenlink, and every single one of the accounts has had major issues. One account had me with no invoicing going to me, paper or email, and when I brought it to their attention and actually saw the bill, they were charging me a for a business account and a personal account on the same property, for 18 months! Then, they would not go back and give me credit for it, saying I should have told them about it. So, they gave me a 3 month credit... Seriously?

Purchased Internet a couple months back and ended up having way less than the 400 megabits per second speed we were promised; called support and the tech found that the line was chewed up (which the initial installer did not check apparently) and had to be replaced. Afterwards we were happy with speed but received a bill that had an added service fee. I spoke with a customer service agent and said I thought that was unfair since we just moved in and wouldn't have purchased the service if there was going to be a fee and the installer was negligent in checking the existing infrastructure. The agent thought that sounded fair and told me not to pay the bill while they get to the bottom of it and that I can expect a call back in the next couple business days.

I kid you not. I have had internet from WA to AK to VA. But this trumps them all. I have difficulty even writing this review due to my internet going in and out. I’m disabled. My roommate is disabled. We have Netflix, computer, and our phones to keep us busy. But Suddenlink causes us to not be able to watch TV. Not be able to use our phones. Not be able to go on our computers. This goes on for days. Yet we feel stuck. We live in a remote area. Well if you consider CDA Idaho and the surrounding area remote. I especially enjoy the fact that if I call during hours when their service is offline a message tells you that you have dialed a wrong number. They automatically turn their phones off if by chance you the customer might want to find out how long this outage might last. The prolonged outages I can take. It’s the constant every couple minutes of off and on I’m fed up with. I’m leaving and taking my friends with me. Not that Suddenlink gives a damn.

I was promised a "switch-up" $100 credit for contractual fee for previous provider to change to Suddenlink service for Internet and phone service. I fulfilled my end of the bargain for installation, auto-payment for monthly charges, waiting period for phone service and submitting the documentation of my fee to cancel Hughesnet Gen service. After three months, four or five lengthy phone calls up to 40 minutes each, and three e-mails, the credit was denied! I was told that HughesNet Gen was not on their list of reimbursable providers. I was deceived for the sale and will find another provider.

I've been a Suddenlink customer for at least 15 years. I bundle internet with a home phone. My complaint isn't with the service itself as it's fairly reliable. Their home webpage is the absolute worst of any business, ever. All the links to access your account details, billing, profile, etc., take you to your email page. To change your password you have to answer a security question, except it keeps rejecting my answer even though I know for a fact that it's correct. You'd have better luck contacting God Almighty than an actual live rep on the phone. If I had a choice, I'd switch providers in a heartbeat if I had a choice, but it's the only option in my area.

I received several ads in the mail, but when I went to their office, they wouldn't honor the advertised offer. Said that I had to be a recent customer of one of their competitors and the details were in the tiny, tiny print. = DECEPTIVE. If they can't get enough customers through HONEST practices, I don't want any business with them!

I am so pissed!!! I just received our internet bill from Suddenlink - it started at $45 a few years ago, and a few times a year it goes up and now it is now $84.85. Our internet does not stay on for more than a couple hours at a time at best - I didn't even get an advance notice of an increase - so when I received my bill I called them to find out why my bill has gone up yet the service has degenerated every month. You want to know the answer I received!!! "Because we have improved our service and it is a standard rate increase." I beg to differ! Even when they send a tech out it is only a temporary fix - so then she has the audacity to ask - "Is there anything else I can help you with?" You didn't help me in the first place!!! You just gave me a lame answer that you read off of a list of bogus answers. I am cancelling our service. I will not be held a prisoner to Suddenlink. The worst service ever anywhere!

Signed up for Internet first, Tech hooks me up on a Saturday, come home on Monday and it's off. I follow the (un-buried line) to a box in my backyard that feeds 6 houses, I see my line was unplugged. Neighbor says hers was unplugged on Saturday... You follow what happened here? On my 2nd call asking for a supervisor I am told they will call you in the next two hours, this was a 7pm. I called at 8pm and was told all the supervisors went home. Never got a call from a supervisor, came on a Thursday to plug me back in. So... I decided to go ahead and throw myself in the fire and ask for Cable to be installed about a week later (only outfit in town), have an appt for today between 1:00pm and 5:00pm. As the day progressing I check the "Where's My Tech" link and it grows to the end of 5:00pm, now at 4:29pm it says he will be here between the time of 8:45pm to 10:05pm... Nice!!!

We moved to Tyler few days ago and found that there was no other service for internet except Suddenlink available in our neighborhood. I have had real bad experience with Suddenlink many years ago in West Texas. So, I was very skeptical from the day one and it proved to be true. They have the worst customer service, worst internet service ever. They charge you for everything but still nothing works. Our internet has issues from day one and they had scheduled technicians who had failed to show up on given time and once they showed up, told us there was nothing they could do about it. One guy suggested to keep calling until they might give you credit. On top of it they charge me for those visits on my first bill. RIDICULOUS!

Worst "service" ever. If I could give a negative rating I would. Don't do business with Suddenlink, they will only lie to you, add random charges to your bill, overdraft your account and you'll never see a dime back. Not to mention you won't even have the service you paid for! No one cares, I've talked to managers and the corporate office, all I can do is warn you not to fall for this TERRIBLE business. I can't wait until their customers see their scams and flee to better HONEST providers.

This company is the only internet service provider in my area and I think because of that they are taking advantage of their customers by over-charging them. My bill has increased 3 times in the last year. It has gotten to the point that I am looking into other alternatives. The first time was because someone else took over Suddenlink, the second time, no reason. And now the third time, reason is to upgrade the company to higher technology to be able to deliver faster internet, so they are trying to gather money to pay for it. I don't want faster internet. If I did, I would pay for faster service. I say let those that want faster internet pay for it. I like mine just the way it is. I told them if they went up on me again this year I was going to cancel my service. This is the most corrupt company I have ever seen. And they do NOT care anything about their loyal customers at all!

I have been a Suddenlink customer for 4 years and have never liked their service. I initially signed up and agreed on $50/mo for internet. They regularly raise my rate without any notice or reason by $10-20/mo. If I call in it takes a long time to speak with a live person and they often say something like, "Oh you were getting a discount before and now that promotion has ended. Call back in 8 days to see if we have any new discounts available." Then they try to sell me something. I've gone through this with them at least 6 times.

First, they have a phone system designed to prevent contact with a live person. They do not want to talk to customers. They will promise you a rate but then they will raise it without warning. My rate went up $50 in the last month and after 20 minutes fighting their phone system I was able to get a live person and her only excuse was that a discount I had expired but claimed to not know what that discount was. These people have no problem lying about services and rates. My bill has a sports package but I don't watch sports so I asked what that was so I could cancel it. She claimed it was a government tax. Really? Then I asked what the family package was, she listed several channels and said there was no extra charge for it.

I have had to use Suddenlink Communications in my home town of Tarboro NC for 3 years since moving here. Last year I had intermittent disruption of internet and phone service. It took 3 trouble calls to fix the problem. Now I am experiencing the SAME problems, less than a year later. I had my first service call last week, and technician assured me he had "fixed the problem". I experience the same issue - loss of phone service and internet disruption - in less than 18 hours. It was necessary to wait over a weekend due to my work schedule and technician came back this morning. I have always been told that technician would give a notification call about 30 minutes prior to arriving, and this has been my experience in the past, this morning, however, there was no call and the technician appeared to be completely oblivious to this practice when I asked about it.

As I write this I am still on hold after 50 mins to change to a cheaper, slower plan. Suddenlink has raised my bill four times in the past year with no explanation. Unfortunately, they are the only internet provider available to me in my area so I'm stuck with them. Getting through to an actual agent on the phone was a nightmare - having to wade through a bot - then they transferred me twice and I'm still on hold for the 3rd agent. I'm sure they are doing it on purpose in hopes I will give up trying to change to a less expensive plan and hang up. I run an Airbnb at my home so need decently fast internet, but I'm fed up with the "200" plan as they are now charging me almost $1300 per year. Since the Airbnb competition has increased tremendously in my area so I'm getting fewer bookings despite five-star reviews and Superhost status, so I really couldn't care less if an occasional guest thinks the internet connection is too slow.

I had this service for over a year, But the past 6 weeks been really bad. First the price. You are told 39,99, but our monthly bill is 120.00 us, next. No one alive to talk when service bites. The people who pick the phone are women. They can not relate. They speak over me. When I just want to know why. The service is deteriorating so fast, they can't tell me. Instead she tells me I need my remote control. Yells at me. I tell her to stop talking and let me speak. Because am a paying customer. She tells me go calm down. I never yell. Sudden link? Either needs to train them better, and work on its service, or someone will take the next best thing, after all. It's not cheap. Especially if it's broken.

I am so upset right now. I have been a customer for 2 years and they cut off my service early. I went and paid at the store what they told me plus a little extra. Well it never came back on and after numerous calls I was told I had to pay 199.00 more for current month plus 40.00 reconnect fee and next month bill. I said NO I'm not. This has happened before. People warned me and I didn't listen. But it was all true.

I am a new customer, who just moved to West Virginia. I contacted Suddenlink for internet and cable TV. They told me that I would get all the channels that I asked for. In 15 minutes of installation, the TV went blank. I called them again after being on phone for more than one hour. The technician took a long time and could not fix it. I called them again and today (6/21/18) they fixed it and demonstrated all the channels of my interest, including the weather channel.

When in the middle of researching, a disconnect happens which may last just a few seconds to several minutes. This is so frustrating. Two weeks ago, everything went out: phone, internet, and TV for more than several minutes. When I used my cell phone to contact Suddenlink, I had to give both the cell phone number (sorry, we don't recognize that number) then I gave my Suddenlink number. I had to repeat it 3 times when the phone zombie gave this message, "I'm sorry, I cannot recognize that number. When you know your phone number, call again," then disconnected. That was the rudest message I have ever received.

I just moved from CA to TX, and my apt complex only offered Suddenlink as an internet provider. In terms of retail service, these folks are terrible. But I will say that their business service has been very good for my employer. Here are the details: These guys are all about sales. The price they advertise is nowhere near what you pay, and if you use their online services to make your purchase, you won’t see the final price until AFTER you’ve already agreed to purchase.

Our local Suddenlink office does not answer their phone personally. Have to leave a voicemail. They are not returning the calls. We can not get in touch with a techie at any time unless we go to the local office. There is no way to talk with a tech on a weekend. Our wifi has been off for 3 days at a time. And the bill continues to go up. We're done with this company!

TV service out Tue am. 3 1/2 days till tech service. Thur pm tech fixes problem. 3 hrs TV out again. I drive to local Suddenlink Office. They say another tech will be out today. 6 pm no tech shows. Now I call back & they say it will be June 20th before another tech can be there. This will be 8 days with no service. This is just not acceptable. Since Altice has taken over the cable service for our town, the service is not customer friendly. It is horrible service. I will be going back to satellite company as long as Altice is in charge of the cable service.

Appointment was Friday between 8-12. Waited until 12:30 then left after calling for ETA and was told between 9-10. Supposedly he showed up at 4:51 but I was home and nobody came by. Never received a call saying he was there or on his way. Have talked to 11 different people between Friday and now (Tuesday). Only 1 person has been helpful. He told me the people before who have helped me haven’t done anything they said they would with my account. Everyone who said they’d call me back never did except this one person. One guy even hung up on me. Nobody seems to want to help or just says ‘we'll send an e-mail to dispatch and follow up’ but they never follow up. Terrible impression given to me as a new customer. Terrible customer service. They have me set up for an appointment tonight at 5:20 and if they do not show, I will be cancelling my services and going elsewhere.

I waited 4 hours and the tech never came. I even explained to the appointment person what I needed done and that I would be there. I called to say that the tech never came. They charged me $60 for a missed appointment. I pay for a maintenance plan that includes techs coming out for free. I am considering changing from Suddenlink on Monday morning. They can make a lot of money making appointments and the tech never shows up and charging for nothing!

If you have the expectation that your needs will be met by a customer service representative do not go any further with this company. They do not know the definition nor the concept of customer service. They are great at taking your money and that is about the end of it. If I did not live in an area where only they can provide decent Internet speeds, I would leave them behind altogether. If you have an option, do not ask these people for service.

All I'm trying to do is play some games like a normal person however we pay 150+ a month for TV and 100+ MB internet. But as of right now it seems like we're just getting scammed. The neighbors already switched to CenturyLink which is better than what Suddenlink can provide. However when we called them for someone to come out all he had to say was it's because this metal thing isn't screwed into the wall. And all that did was make it look a little nicer.

We have had internet with this company for 7 years & have had the worst experience. My husband works from home & requires full use of the internet. His job gets interrupted on a daily basis because of their service. We have purchased the best equipment possible & have had an electrician come out. There is nothing wrong with our house, it’s Suddenlink. We call 2-3 times a week complaining & they cannot fix their problem. I URGE everyone to stay far away from this company. Horrible service all around.

The week after installation, the service was degraded. The tech came to the house, and mentioned that another tech was in the area the day before to resolve degraded service. The service tested okay while the technician was there. I was charged for the tech coming out even though he admitted that there was an issue in the neighborhood the day before.

For well over a year I have had technical issues with Suddenlink. Some of which are: 1. Video freezes for up to 10 seconds. Phone also cut out initially. Occurred up to 10 times in 5-10 minute period. 2. DVR overheats and shuts down. 3. DVR box reboots by itself and gets stuck in a "Count-down from 99.99 loop". 4. Cable splitter when set up had cables connected incorrectly. 5. Remote replaced twice due to different problems. 6. DVR receiver box replaced now 6 times in less than a year with REFURBISHED boxes.

I got Suddenlink in 2013 when I started work from home. When they put the cable on my house, they did not hide it under the eaves, but just strung it halfway across the east wall of my house. Since that time, at least 5 Suddenlink salespeople have been by and vowed to have it fixed. IT IS NOT FIXED AND IT IS 2018. In about 2015, my due date was changed from the 16th (They said it was for my convenience, but I did not request the change) to the 13th of each month, and I was told I was paying ahead. Today, I decided to cancel due to poor service and cost. Well, they tell me I still owe and that service will not cancel till June 2, and they do not prorate. WHAT CROOKS! They gladly take your money then give you poor service, lie to you, and get a extra payment out of you.

Ever since his company came to St. Joseph Missouri we have had the worst internet service. Worst is everything. Their equipment is older than the company in St. Joseph they bought. They're trying to use it together and it's just messing everything up.

Installation went well but I wasn't given any instruction on using the system (all the tv shows and Tivo). Picked up some literature at the store. When calling them, the call director is a bit painful, but they've usually been helpful when you finally get to a person.

on May 2, 2018 I woke up to no internet, phone etc. I called to find out they disconnected my account because the March invoice that is "autopay" was returned on 4/27/2018. No notification of any kind to me. I asked how this could have happened since I have been on autopay for years on the same account with no missed payments "ever". I called and the person I talked to said that she saw we were auto pay for the one account for years. I went back to my bank and called to verify if they tried to run a charge on 04/27/2018 and they told me no. The girl at Suddenlink gave me the last 4 digits of the checking account they tried to run it thru and I told her we do not have such accounts with that number. She informed me the only way to get my service turned back on was to pay 2 months worth plus a $10 service restoration fee on 05/02/2018 on top of the $35 return check fee and $10 processing fee.

I have been a Suddenlink customer for 8 years, and every week I get junk mail from them in my mailbox, I call and remind them that I am an existing customer and would like them to stop sending me their advertising, they say it will be taken care of in 3 weeks, after 8 years it still has not been taken care of! NOW!!! a new wrinkle has been added to the mix of no respect!!! I have NO TRESPASSING signs on my property and front doors of my home, and that's right, here come the Suddenlink salespeople, knocking on my front door wanting to sell me a service I don't want or need, nevermind the NO TRESPASSING signs!!!

I am “supposedly” only responsible for internet; bill has doubled recently with NO upgrades. Bill now has bundle charge w/o me having a “Bundle” & they still say I am rec. “free” what is clearly a charge. Hate them!

Their bill is almost impossible to decipher. It is constantly changing and the cost increasing by a little here and a little there. We have lost service numerous times and it frequently takes several days to fix.

There is a lot of channels I never watch but pay for. The price is too high and I hate that I have to have a cable box because my old vcr won't work on it. But the customer service is very good and prompt.

Suddenlink recently "changed hands" and reduced the number of technicians greatly. When I call them they seem to always have an excuse. Their tech support is very weak. I am an electrical engineer and before I retired was an electrical troubleshooter for a large paper mill. I can tell many times that the tech person I am talking to is "faking" it. We are stuck with only one cable provider and Suddenlink knows it.

Don't put yourself through this misery!! I live in Lake Montezuma and had cable internet and TV installed last week. At first I noticed that each morning my internet was disconnected so I would have to reset my modem to reconnect. Then it started happening throughout the day. I called Suddenlink's customer service number and they promptly sent out a technician to diagnose the problem. According to the tech my modem and lines were fine, rather it was Suddenlink's 'microwave tower' that was having problems. I asked him when it would be fixed and he did not have an answer to this, only that they were working on it.

When I moved from L.A. to my new home in NM, I called Suddenlink for phone, internet & cable service. When the installer arrived, he asked if I wanted a DVR. I asked the cost. He said he had an old one in his vehicle & that it would cost $5/mo. I took the offer, but when I received my bill, the DVR was $20/mo. I called customer service & explained why I expected $5/mo. She called me a liar. I immediately canceled all the services!

My husband and I recently located to a new city. We had our Suddenlink services discontinued due to Suddenlink not covering the area we moved to. We turned in all equipment and received notice that our final bill would be sent out. Our last bill was received and covered up until the date we requested service disconnect. A month later we received a $215 adjustment fee from Suddenlink. We have no idea what an adjustment fee is and could not get a clear understanding from the Suddenlink rep. We have no intentions on giving them more money when our services had been disconnected an entire month earlier. They are clearly overcharging customers.

Suddenlink came to our new neighbor to run lines in November 2017. They dug 2 Huge holes in our yard. They did not fix our yard back and a hole is beside our drive and you can see all the pipes. It continues to grow and I have call them numerous times about this. Each time they take my information but state since I’m not a customer they will have to email the proper department but someone will call me. It is now April and still nothing with my last call last week. New neighbors have a small boy and if he or anyone steps in the hole Suddenlink will be responsible. I have told them this and yet no one cares to call me back. No one in the neighborhood will use them now due to same issues.

My experience is much like the others I’ve read. I move the residence. I didn’t use their service for the last month and three weeks that I was charged for so I asked him to turn off my service way before the billing cycle but they didn’t actually turn it off until the day after the billing cycle just to charge me for an extra month. Even after I explain to them that it wasn’t because I was switching it was because I was moving and there was already service provided where I was moving so it was not possible for me to use them where I was going yet they still did this to me.

I have been a Suddenlink customer for years because this is the only high speed option in our area. The internet drops nearly every day- sometimes for a minute, other times for almost an hour. I work and go to school full-time so this has been a major problem. They said I would need to pay them to have a tech come look at my new modem. Other family and neighbors told me they were having the same problems. I am also getting charged overuse fees for going over my data limits (teenagers) so I switched to their unlimited plan for $10 more a month. It was supposed to include a free year of Netflix. I still have not received my Netflix voucher and though I did not think it was possible, the internet service has been dropping even more everyday! If you have a choice- DO NOT choose Suddenlink! Really- you should probably make sure you are not getting a service owned by Altice the company that recently bought Suddenlink.

They on multiple occasions admit that they have prices for different customers, different regions and for different racial groups. For instance I pay one price by parents who is on Social Security and live two houses down. It's a higher price for the same service from them without any remorse from their company and when asked about this they say there is nothing they can do to give them a price break because they signed up for service two days after idea and must then pay a higher price for the same service that they are now offering at a lower price to everyone else around us. This type of behavior must be investigated by local law-enforcement agencies.

I am a long-standing client of Suddenlink and always pay my bills shortly after I receive them. This past month while on a 16 day trip to New Zealand (3/5 - 3/21) my bill came in the mail with a due date of 3/20. I paid the bill the night of my return which they received on 3/22. Just got my new bill with a $10 late payment charge. I politely called and explained that I was unable to pay until I returned and requested as a customer service to reverse the charge. After talking with a person in charge they told me that no one in that office has the authority to do that. (Really?) I could not find anywhere on their website to relay this so here I am looking for answers.

Took off a half day of work for an install between 2pm and 4pm. They never showed up, never called, when I called it was a call center in Houston that could not tell me even if they were coming at all or not... Terrible service on day 1! Unbelievable this is my only option for internet.

When I called inquiring about my bill for the third time, I was told three totally different thing about my account. When I asked to speak to a supervisor I was on hold for about 15 mins or so. The supervisor gets on the phone and gets smart mouth with me and before I would say something I would regret I hung up on her. I will definitely be cancelling all of my services tomorrow morning. Switching to CenturyLink.

So... Called to change business account to residential. We're told our phone would be down for two days. Then we were told our phone would be down for three weeks. We were told we could port our old number, then we were told we had to have a new number. We were told we could keep our current modems, then we were told we would have to swap the phone modem for a residential type. OK, all that said (by different people on different calls mind you), they scheduled a tech to come to my house yesterday (3-29-18) to swap out the modem. We would not have phone until then.

First of all, we called this company to inquire about their internet, but did not set up an appointment so we were surprised when a technician showed up saying he had an appointment to install our internet and we had to pay $100 before installation. We had been told that the monthly internet would be around $75 but our bill came at the end of the month for $125. When we called to find out why, it turned out that they had installed a phone line which did not know about or want and they would not remove it and stop charging us for it. We decided to cancel the service and returned the modem, but the next month another bill came, so we called and confirmed that we had canceled and just didn't pay it. On top of it all, the internet was decently slow.

Suddenlink is the WORST internet provider ever! They NEVER repair the problem, just give lip service. If you have ANY other choice, choose someone other than Suddenlink. They have MANY interruptions and are NO help at all in correcting the situation. I guess they are short of money...

I have called and spoke with different agents over and over again. I have asked to speak with supervisors and gotten the same response... THEY WON'T FIX THE PROBLEM! I called a couple years ago to change my due date, because they kept rolling it back until it was before I got my check and they started charging me a late fee. They are aware I'm a disabled and am on a fixed income. I finally got the due date set AGAIN for after I get my check. They added a partial month's fee on my next bill. This new due date only lasted for 9 months then they suddenly rolled back my due date again. I called them over and over for months and they would not fix it. Finally, I told them I wasn't paying the late fee anymore. They could bill me all they wanted, but I wasn't paying! On top of all that, my wifi is so slow I want to pull my hair out. I pay for 30mgs of high-speed Internet.

When I signed up for service, there was an offer for a $200 Gift Card with a select level of service. I was not originally going to sign up for the higher service level to receive the gift card but instead a lower level of service that was more affordable. When speaking to an agent on the phone, she told me that if I were to sign up for the higher level of service and keep it for 3 months, I would qualify for the gift card and then I could drop my service to a lower level at any time.

At the end of January 2018 my wife and I being seniors with our only source of income being social security needed to reduce our bills so we went to the Suddenlink location in Huntsville Texas. We spoke to a young man and explained that we needed to cancel our service with Suddenlink. He offered to help and did the following: asked if we could pay $35 today and said our February bill would be $39.82 after taxes. To do this we would have to reduce our internet speed from 200mb to 100mb and everything else would remain the same. We agreed to do that.

Are there any supervisors or managers that work for this company. When trying to speak with supervisor very rude customer service. You can never get a straight answer and sideways given the runaround.

Please feel free to contact me! WORST INTERNET COMPANY EVER!! Get ready for a story ya'll... I cancelled my internet for SUNDAY... came home today to work on some reports and watch Hulu instead of staging at work all night. My internet had been shut off. I call several automated numbers including 1800-972-5757, 1877-694-9474, 1877-794-2724, and 1844-790-7475... I decide to try the online chat system. It puts me through go 'Christian'. I tell him what happened and explain it NEEDS to be turned back on so I can send my reports.

For some time I have had a problem reaching human tech support... Not every problem can be solved by an automated reset of a modem so with a WiFi problem yesterday, I went thru the song and dance of canned answers and after about 15 minutes finally got to converse with a tech who, to his credit, did solve my problem and when he asked if I had any other questions, when replying in the affirmative, he told me he was having computer problems himself and would call me back. 24 hours later, I am still awaiting that callback. Like so many others on this site, if there was an alternative, I would cancel Suddenlink in a heartbeat. What exactly am I paying for?

I paid my final bill and canceled service in January 2018. After being told I would not receive another bill I was emailed two. One in February for my monthly service and one today (3-2-18) for the modem. I was given the option of renting the modem for $10 a month or purchasing for a one time fee of $50 back in May 2016 so I bought it. It’s mine. I own it. After calling customer service the issue was resolved. Suddenlink is the WORST company I have ever done business with and I do not recommend them to anyone. I’m sorry if Suddenlink is the only option you have for internet services. I believe they are a money hungry company that tries to cheat their customers.

It took several calls before someone would answer specific questions about pricing. I have had services since 2013 and customer service is more often terrible than not. You must disconnect services and turn in devices before the end of a billing cycle. All my equipment has been returned but I will owe a month of services I cannot use because... Today is 3 days into the new month. I was not told this prior. I was notified once equipment had been turned in that I would be charged another month anyway. They refuse to prorate services. I was quoted a new payment yesterday by CSR but today she said it would not be that amount.

We turn all equipment in and had told them to turn off cable because the electric and our campsite was closing for winter. They are trying to get money. For a month we had no power or equipment on site to use their lousy service because they say they do not prorate service and because we turned the equipment in on the 1st. We will not pay this bill. My husband and I are both retired and he is disabled and we are caring for a 38yr old handicapped son. We do not need the harassment of Suddenlink's collection company trying to get paid for a service we did not receive. We would like to find out if they are getting others to pay for a extra month or two after the service is cut off or maybe others are not looking at their final payments and pay for something they should not.

This is absolutely the worst service provider I've ever experienced. As a business owner it is unimaginable to me how this company remains in business. In one week alone, I've experienced more "downtime" utilizing this company and the service it cannot provide. I've had technicians in my home with standard "canned" answers, spoken with representatives who cannot read account notes, and spend more time 'resetting' a modem that cannot produce more than 25 bps in one hour.

I had to put one star because it didn't give me the option for none!!! I recently moved to a new home and I had called customer service to have my service transferred. I asked the customer service agent how much it would cost me to transfer service and she stated that it would not cost me anything to transfer only if I needed extra outlets and she informed that it would be $25 per outlet so I agreed. When the technician came out (independent contractor who can charge what he wants apparently) told me that it would be $25 per outlet but I would get one free so I agreed to add two.