HughesNet Reviews

We found another provider, and we called to cancel HughesNet. It was a fight just to get the contract cancelled. When we explained that it seemed unjust to have to pay $144 to cancel a service we never truly received, the best they could offer was to reduce the fee to $72 (and, because they charge a month in advance, they are still keeping our $79 fee that was just paid with only 4 days into that month's service).

When I called to cancel, they said they would charge me a $300 early cancellation fee. I told them to remove my credit card information and do not auto withdraw any more. They told me I would be charged for paper invoices. I am fed up with being forced to pay for poor quality and poor service. If the product is bad and the service there should be no penalties for canceling. Will someone please stop these predatory service companies?

Getting online after the service is throttled back is painful and frustrating. I end up using my phone to get online and check email and Facebook because even at 3G it is 10x's faster than Hughesnet "throttled" service. Had I known prior to this this that 5 gigs went so fast and their idea of "throttled" back service meant I would sit and wait 5 minutes for a webpage to load, I would have kept using my cell phone and saved the $60 a month. This service replies on people like me that have no alternative for internet and basically take your money for substandard internet usage. The cost versus the data usage is, in my opinion, a ripoff. As soon as I find an alternative, I will be stopping service, even if I'm under contract with them. Unless you have no alternative and have no choice, stay as far away from these guys as possible. Very dissatisfied with customer service, internet speeds (even when I have 5 gigs of data available), and super dissatisfied with their "throttled back" speed. I'd rather keep the $60 a month and have no internet than spend the money for nothing.

First, they never said anything about any sort of data limit until we couldn't access anything for nearly 2 weeks. Then, recommended we upgrade to a service with a higher data limit so we wouldn't encounter that problem anymore. After paying $90 (from the previous $60) for quite some time now, I'm still not able to get into class, stream anything, and no one seems to be able to help. As a result, I've missed 4 classes, and over the last 3 weeks of trying to figure out the problem, have gotten zip for an answer from the tech support team. I've talked to at least 4 people and have yet to get into classes. I'm extremely tired of HughesNet and can't wait til we can figure out another internet route. Don't go with them.

I just got off the phone with the account department to see about canceling my service again. He said the best could do would be to upgrade me at the payment that I have now unless I wanted to pay the $300. I said please upgrade me because I cannot afford the $300. He said please hold and he would upgrade me. After 30 seconds we became disconnected. I thought maybe he would call me back but I was wrong. I guess I have to call again. I am so ready to be part of a class action suit. If anyone has started one please contact me.

So on 3/15/14 my credit card was credited $214. Tonight (5/18/14), I call my credit card company to review my charges and Hughesnet has charged another $214 on my card. They are not opened right now but they confirmed they had every piece of equipment and that I would get my refund, which they sent me. I really feel they are thieves and might have to cancel my credit card to stop them from stealing my funds. So one star angry doesn't even described how I am feeling right now.

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To say the least, this is the worst service I have ever had! And the most expensive! I hate paying high dollar for service that is unreliable and money driven. I don't know why you have to pay so much when other providers can charge half the price and give you unlimited internet service with quick speeds. I have complained almost weekly and am now having to move where I need a booster box for my cell phone because I am on call 24 hrs for my job. Well, guess what? You can't have a booster box with satellite internet. So now Hughes wants to charge me a fee for terminating my contract with them! I told them I shouldn't have to pay due to the poor service I have received. They say if I can find someone other sucker to take over the internet service here at this address, I won't have to pay. I want to file a legal complaint against them, so I'm wondering who oversees satellite internet???

A few weeks later, I purchased a new router and plugged it in (remember - single mom and full-time nursing student. The reason I needed a complete service was that I had no time to do anything else beyond what I was doing). I tried and my neighbor tried to establish a connection and get the system to work. It would not. We called Hughes Net customer service. After an hour of them telling me that it work, it was decided I needed help from the service center. The service center refused to establish the connection unless I paid them another $100. They were, however, completely fine with continuing to charge me for a service that still did not work as promised. I tried several other times to establish service and it will not work. I do not feel I should be extorted to pay additional money for a service that I was told would be included in order to get me to sign a contract.

A month later, my credit card that they had on file was cancelled as it had been caught in the Target scam/breach of security and was replaced by my bank. Then I started getting calls from Hughes Net about how they will send me to collections if I do not pay. When I explained that the service did not work and that I found it humorous that they felt it was fine to require payment but not establish service, I was told they would handle it. By the end of the call, after he had my new credit card on file, I was told that I would have to pay if they had to connect the router and that they would charge me for the service call.

I am looking into a class-action or finding a fraud attorney to help me. I am locked in to a 2-yr contract paying $600 a year for a service they promised to provide that does not work. I want it to either work as promised without charge or I want them to come get their garbage out of my yard and refund me my money.

When I received the return package and started packing the modem I noticed they wanted everything down to the ethernet cord :-). But the big shocker was an item called the RADIO. The radio is located on the top to the roof attached to the satellite. I called customer service and they told me that I would have to get on top of the roof to get the radio and return. But they gave me another option to have someone to go on the roof for an additional $100 to take the radio receiver down. At no time have I ever seen a company with so many hidden rules and regulation. There is no way to leave this company with a good outcome. Either way you will have issues when trying to leave. So if you can find another provider please do, I would rather have dial up than deal with HughesNet.

Well 2 days later I noticed that Hughesnet had illegally taken $352.47 out of my bank account. I called my bank to report to them what happened. I called Hughesnet several times to get my $352.47 reimbursed back to my account but they refuse so I asked them to cancel the account and reimburse my $352.47. I asked to speak to a manger and she told me she was sorry for the inconvenience and that she's putting it in the system for me to get a refund of $352.47 within 5 days. I thank you and then I asked if the cancellation of the service submitted. She said yes it was. Here it is over 2 weeks later still no refund and the order has still not been cancelled. This company shows no respect to their customers and every other word out of their mouths is a lie. Crooks!!! Bottom line Crooks!!!

The next day he showed back up with 3 other installers. All of them worked for several hours and finally we started to see some progress. However the upload and download speeds were roughly identical to DSL. The installer started tried to explain that away by stating that this was a heavy traffic time and encouraged me to just give it a try for a while and see if it improved. He also stated that I had 30 days to opt out if the system didn't meet my expectations. Knowing that I had 30 days I agreed to give it a chance. Mind you we are already 15 days into the 30, that started on the day he originally showed up to do the install. Even though we had tested everything on 3 different computers, only one of them would work shortly after he left. He couldn't have been more than 5 minutes away when I called him to let him know that only one of the computers could access the internet. He told me to look at my paperwork and contact the support group.

At that point I decided that I really didn't want 15 more days of this aggravation so I contacted Hughes Net and told them I didn't want their service. They had no problem with the cancellation but they did tell me that I needed to get up on the roof and remove the equipment and send it back to them. Uh, no. At that time I was getting prepared for surgery on my knee and had absolutely no desire to climb a ladder, much less remove equipment that I had no technical knowledge of. I'm sure I could have left a fingerprint on some part and then they would claim I damaged it. Several phone calls and several days passed before I finally convinced them to send the technician back out here and have him remove the equipment. He showed up and removed the equipment. Problem solved, right? Oh no.

A few weeks later I saw that Hughes Net had popped my bank account for $324.75. I called them and they explained that I had not returned their equipment. I explained that the technician they sent took the equipment with him. They still tried to tell me that this was my responsibility. Really? Naturally I contacted the bank and disputed the charge. A month later I get another bank charge for 90-something bucks. I called Hughes Net again and they explained that this was for my monthly service. It took several calls to finally get someone over there to understand that I do not have a contract with them nor did I receive any "service". Once again I disputed the charge with the bank but this time I cancelled the credit card Hughes Net had on file as well.

A month later I get a letter from Hughes Net asking for another 90-something buck for the current months charges. Here we go again with the phone calls. Once again I finally convinced them that we do not owe them anything as we were never provided anything from them. We are now 6 months down the road from the initial install and today we received a letter from a collection agency for 90-something bucks. GEEZ, here we go again.

I also asked if there would be a problem like satellite systems had years ago where the system would go down during rain storms, or at that time, they would even slow down and have some issues in a light rain shower? His exact words were "anything short of a hurricane or a monsoon, your system will work fine." Well, we had our first rain. It didn't go completely down but the system was significantly slowed down by the rain. And it was, by no means, a monsoon or hurricane.

At the beginning of the conversation with the sales rep they tell you "this conversation is being recorded for quality assurance purposes." If with there was some way to get a hold of those recordings! I am in the process of trying to get my money back and getting the system uninstalled as the sales rep told me I would get 100% of my money back if I cancelled within the first 30 days. It's been 5 and I'm trying to return system. I'll keep you updated as to how that goes.

Had I known it was a contract service I would have turned and run the other way. I never do contracts with a company if I have never used them before! I would only recommend this if you live in the sticks and cannot get cable service, but even then you would probably be better off and cheaper buying a modem from Verizon and using a service like that. Guess I will be tethering off my phone for the next 17 months while paying HN to have an ugly unused dish hanging off my house since my phone Verizon service is faster than HN service. So disappointed that companies do business this way.

I am petite and I do not have anybody to disassemble the whole thing. So I called Hughesnet again, and they said that I have to pay another $100 to have somebody get the receiver and that they would send another RMA for the receiver; and I would not be charged the $200 for the equipment. I agreed. So the technician came on 03/31/14, paid him for his services, but I have not received the RMA. I went out of town for work, and I learned that the box has not arrived, so I waited thinking that maybe it would take a week for them to mail the box and RMA just like the first one.

When I finally called again on 04/09/14, they said I would receive the box in two days. When I checked my mail yesterday 04/11/14, I got a collection letter for $400 on behalf of Hughesnet. They said that Hughesnet has been contacting me, but I have not even received a statement of the charges I had to pay. Why will they be calling me when I have not even received an invoice? This really bothers me, so I am looking for a way to get my complaint to the federal government. Does anybody know which agency I should go to? I really think that Hughesnet is making money from customer cancellation and equipment returns considering the hundreds of dollars they charge.

By the end of our trial period, we discovered that their service was not compatible with our new work requirements and had to cancel (it also turned out to be uber-expensive). By this time we had fallen just outside of the trial period and they were nice enough to extend it. Also, by this time winter in Wisconsin had kicked in full force and though they installed their products on the roof, they had no interest in sending someone out to take it down. I explained to them that there was a foot of snow and ice on the roof and there would be no way I could get their equipment down until it thawed. They didn't budge on the time allowed to return the equipment and without any further contact or warning, took $320 out of my account.

I called and went back and forth with them but I was told when I returned the equipment, I would get a refund. The first warm weather (and thaw) I climbed onto the roof, removed the equipment and shipped it back. I tracked it via UPS and the morning they received it, I called. They confirmed the return of the equipment and the refund and said I would have the money back in one to seven business days. On the seventh business day, having not received the refund, I called. After 45 minutes on the phone (and no explanation) I was told it would be another one to seven business days. This is the end of my experience with satellite internet. I have rarely had problems like this with a reputable company and struggled to not be rude and hostile.

Original Review: April 9, 2014

A few years back, after constant hounding by Hughesnet, I upgraded from the DW7000 to the HNS7000 modem. They said it was a much better modem, more secure, updated technology... basically the whole bit. Well, after I upgraded, my download speed dropped to approximately one third of what it had been. After numerous phone calls and them having me run the responsiveness test, which is a joke, they finally acknowledged that something was wrong. They then upgraded my service problem to a level 4 tech.

The level 4 tech had me do the same worthless test. Five times a day, five tests each time, at pretty constant intervals, as if I am supposed to not do anything but run tests on my computer every two hours, every day, for five days. Anyway, I did some of the tests, and after going back and forth with this guy, he finally just said, "I'm sorry sir, but speeds aren't guaranteed." I couldn't believe it. I asked if I could pay one third of my bill as my speed was at one third of what it had been for the last four years. I then, out of disgust, told the guy where he could go and hung up.

After a while my speed crept back up and eventually surpassed what it had been, but this took over a year. Now it is working well, or as well as can be expected for Hughesnet. I now get plastered with emails trying to get me to upgrade to Gen4, which I will NEVER do until forced to. There is no download zone, no free monthly tokens, and as with my last "upgrade", no speed guarantee. I am leaving well enough alone. I often check my speeds, and I pay my bill, manually, every month, as I will never trust these people to have my credit card to automatically bill me.

As it is, I had them double bill my card a few years back when I only hit the button once, yet they insisted they didn't. I got the bank rep on the line in a three-way call with one of their reps who could barely speak English, gave them the codes from the second billing, which was done approximately six minutes after the first one, yet they still insisted that they didn't bill me a second time. Three months later, I get a refund because they "found it." Again, I would never have them auto billing me, as I don't trust them. I still don't understand how another poster could have been billed for 15 months after he/she thought their account was cancelled and not even know it. $75 per month for 15 months and you don't know it? Um, okay.

As I said, I am leaving well enough alone. I am keeping the same service plan that I signed up for in 2004 and will only upgrade when forced to. Other than the aforementioned items, and a few thousand slowdowns, I am somewhat satisfied with my service. Would I recommend it? If the person had no other option, then perhaps, but if DSL, FiOS or cable were available, definitely not, and I would switch to one of them myself, if I could.

Two weeks later, I get a letter asking for equipment back. They received equipment on 2/22/14. A week later, Hughes charges my account $60.60. When I called Hughes for a refund they told me I didn't "cancel properly". I should have cancelled "media" instead of "standard" or vice versa - who knows what they were talking about. I was pretty angry because I was being told it was my fault. I told them I "cancelled" period. They said something about a grace period, they aren't refunding me anything, blah, blah, blah, again due to the "standard vs media". I eventually swore and was told they were disconnecting the call because I was "unprofessional". I told them I wasn't a professional, I was a customer! For two weeks of no service I paid $100.60! Anyhoo, DirecTV stepped up and gave me a refund.

Then they give you some extra bandwidth when you get through hours later after speaking to some script reading person in India to get you past the 30 day cancellation they don't want you to know about in the first place. Then you’re stuck in the $400 contract break fee. This call center also stacked customers among many sales reps by not properly disclosing the insurance plan which is free for 30 days. This company employs dirty and fraudulent sales tactics to sell a product that is over priced compared to the competition on satellites well over filled that cannot handle current value (thus your decreased speeds). It's a scam in my opinion. If you need any information for your attorney or government investigation feel free to use my information and pass it along. It's all true.

He checked and found that my old modem was not capable of handling the upgrade and he put in an order for a new modem to be sent to me. He was going to "expedite" the order and I was to get it on March 21st. On March 25th, I called again to be told that the order had never gone through. I asked to speak to a supervisor this time and I was on hold for over 30 minutes waiting to speak with a man whom I could barely understand. I asked for his name and he told me it was Raymond **???? Once again they were going to "expedite" the order and I was to receive it on the 27th. Still no modem... I called again on the 28th to be told that the order did not go through. This time they called the warehouse and found out that they didn't even have the modems in stock, but they had supposedly just received the shipment that day and they would "expedite" the order to be delivered within seven days!!!!

Today is April 4th and I called again to see why I still haven't received my modem. I was told that for some unknown reason the order had been cancelled!!!!!! Needless to say, I showed my redneck heritage! NOW they are once again "expediting" the order and I am to receive my modem on Monday or Tuesday. We'll see how that works out.... The tech I spoke with today was very nice, and he gave me his full name and employee number. He promised me he would follow up on this order and see that my account was credited for the time I have not had service. In short, stay away from Hughes Net if at all possible! I know they were sued once for false advertisement. It's time they were hit again!

I recently went over my bank statement and found I was still being charged for use. $75.00 was a small bleep but added up to $1125.00 over 15 months. I called Hughes Net today. They said they had no record of call for cancellation. Since my call in January of 2013, not one customer service email, no survey, no contact of any kind was attempted to me (the customer). Their records show that I haven't used any data in over 15 months. I honestly forgot about it and they knew it. Hughes Net quietly funneled money from my account. As of today, they told me again the account is closed, return package is on its way. I'm getting a total refund of $130.00. They took almost $1,000.00 from me and I got nothing in return.

Daily speeds ranged from 1 whole mbps to maybe 4 or 5 at a good MOMENT. Upload speeds, which were very important to me because of remote computer controlling, camera viewing, and other things were an abysmal .3 mbps - .6 mbps. Not too bad if you're okay with getting a fraction of what you pay for. After doing a little research, it seems that everybody gets the same pitiful performance no matter what plan you pay for. Good stuff right there.

Another major drawback was the inability to use port forwarding on the router. If you plan to view security cameras or access your computer devices remotely, I'll just go ahead and tell you that it's not gonna happen. Also, I didn't have to worry about the whole data usage cap thing because I decided to cancel after a couple weeks. But don't worry, if you do run out of data usage, I hear you can buy data tokens to keep going. Just like at an arcade or some awesome children's party. Any company that offers you "tokens" immediately comes off as shady.

How does this company stay in business? You don't get what is advertised. Not even close. A simple Google search will reveal that thousands of people are upset with this service. If you can even call it that. So, to sum things up, if you are thinking about going with Hughesnet, go look into the mirror and ask yourself this: "Do I want to completely waste my time and hard earned money?" If you say yes, then go for it. I'm ditching this service and going with Verizon HomeFusion. I would have done that in the first place had I known about it. That is all.

So I finally called HughesNet and told them I want to terminate my services because of above reason and then they suggested to troubleshoot it and I advised them that we are just tired of dealing with the non-responsive connection and we just wanted it disconnected instead since we can never use it anyway. They then said that I have to pay the cancellation fee and I said, "Why would I pay it if we can never use it to begin with?", but they insisted that I have to since I'm terminating my services within the contract. And that they have no record of my calls regarding my internet issue?!?! How could that be (?) and the agent wouldn't budge in waiving some fees..

So I asked for a supervisor. He said the same thing to me. And I called again, talk to an agent, same thing. She wasn't willing to help until I asked for a supervisor but she said they were too busy with other customer so they cannot talk to me (unbelievable!!). So I suggested at that point can they credit me the month(s) that I wasn't able to use it (which is really all the months that I've had HughesNet). She said yes, they will credit me and apply whatever the credit is toward the cancellation fee... I just okay it. It's like I wasn't going anywhere every time I talk to any of the HughesNet agents. They are very unhelpful so far the worst company I've dealt with. It's unbelievable. I'll be surprised to see that they actually credit me some unused data in spite of it mostly unused if not all of it. They said they will charge my account within 24 hrs. We'll see...

I'm just glad to finally get rid of them. They are terrible!! I will pass it along to all the people I know... so they won't get ripped off like my husband and I did.

I called the man. He is probably still laughing, and never heard back from him. I called them again and they said that a repair order was in but that a repairman had not been arranged for yet. This was almost a week after I first called them. The tech support that I spoke with was hard to understand, and definitely were working off of a script. I highly doubt that they even knew where Oregon and Washington are! I finally have had enough! I called Dishnet and they were out here within 24 hours and am completely satisfied. By the way, we had tons of trouble dealing with DirecTV as well. If you value your sanity and your hard-earned money don't use either one.

They said they would send a tech out to reposition my satellite to the new transponder free of charge & it would stay the same charge. I received my credit card bill & was charged for the service call & an upgrade! I have contacted the Consumer Complaint Agency & I suggest that you all do the same. I know it cost $25.00 to file a complaint but there has been 3 files because I checked. I refuse to pay for something I did not ask for just because they say their transponder went down. Why should we have to pay for their upgrades & mine is not any faster than it was before!?

Since we had not been informed of this in advance, my husband decided to drop this charge (which was about 25% of the total bill). Within a few days, our internet service went down completely after a minor snowstorm. Of note, our Direct TV had NO problems at all (also satellite). After 5 calls to technical support over the course of a day and a half, we are no closer to a solution. They run us through the exact same scripted diagnostic test every call, and one tech support person left me on hold for over 15 minutes before I hung up and called back. They finally said they need to send someone out, but since we dropped the $11/month charge, we are no longer a priority customer and they will see when someone can manage to come out. I have lost two days of work, since I have had to telework post-surgery.

Today I had to go out to a Starbucks to get some service. There is no place on their website to file a written complaint, or I would have gone there first. The technical support folks all are clearly reading from a script and it is like speaking to a plant. Since the problem is apparently with the satellite dish, I am curious about what will come next. They used the dish that came with the house, rather than installing a new "free" dish as advertised when we signed up. Hopefully they do not plan to now charge us for a new satellite dish. Would love to get a call back from an actual HughesNet manager who can help resolve this and make me a happy customer again. Right now it feels like HughesNet has a monopoly on service out here and doesn't really care about customer service.

We have called several times since and talked to several people. I am on the phone right now. We started our call at 10:03 am and it is now 11:22 am. My husband started talking to someone who passed him on to a manager who said his name was Randy **. I asked to speak to his supervisor and he passed me on to Aurther **. Aurther said he was Randy's supervisor but his title was the same. I asked to speak with Aurther's supervisor and he said he does not know who that is. Why is that?? At this point I am very upset!!!

3. I want out of this contract without being charged a fee.

The equipment has never worked for us. I keep getting the runaround by several members of your staff. We were told we could cancel in 30 days and when we tried, you said you would give us faster speed and more gigs. Your company has been fraudulent, and unethical and I need you to make this right for me. The service is poor and does not work for us. I will be expecting an email or phone call, by upper management next week.

I was hooked up with Hughes net through DirectTV because at that time that is the only internet provider that was available. The "independent contractors" came out and installed my equipment. I was unaware of nor did I sign a 2 year contract. Going through the entire plan with agent, no where was there anything about a contract nor did I sign any papers for a contract. In Dec 2013, I had to cancel the service, which was HORRIBLE AND PRICEY by the way, because the job I was beginning to work for needed faster service. So you pay over $80 for service that isn't worth crap! And the agents only want you to keep upping the plan. They offered me their highest package for $129.99 for crappy service, when I got a triple package with Comcast high speed internet that I DO NOT HAVE ANY PROBLEMS WITH for less than that. Ridiculous.

Upon attempting to cancel, is when I was informed of the contract. I was on that phone with the agent Dec 20, 2013 for two hours, arguing that I signed nothing. So the company wants you to pay cancellation fees but do not want to mail out the "supposed" contract. Robbery. Show me proof of this so called contract! Be advised, and I will follow my own, if it is at all possible never never never give any company the right to take a bill from any accounts. I am beyond the moon. I got the situation settled in DECEMBER.

These thieves had the nerve to take $706.00 from my bank account on March 15, 2014!!!! You are kidding right? If I could find where the home office is, I would make my way there right now. Who does Hughesnet think they are??? They put you in a GHOST contract, bully cancellations fees off of it and dig into your bank account? I DO NOT OWE 706.00 TO HUGHESNET THIEVES. At this time, I am in disputes, I am writing letters and fighting to get my money back. If you EVER think of getting this company RUN AWAY. They are nothing but thieves and liars.

After a long conversation, I set up a new acct with the help of their employee, The other acct was to be cancelled. Now in March, it has not been cancelled. They now agree that I owned the acct, and that I should pay a cancellation fee. Finally they agreed to credit it but not the double billing they have done since November. I would suggest go to another company if possible. These people are inept!

Criminal trespassing, unauthorized enter into my home, charging my credit card account the first of this new month 4 1 2014...and criminal destruction of my property....I understand my house is not perfect it needed repair ..and we were in the process of doing those repairs. My trailer has real tongue and grove antique hard wood floors...100 year old boards, it's impossible to get the same color or anything even close... I'm having to buy special order boards at 22 dollars a piece, and I will have to sand the entire trailer floors to make them all match..My trailer is 110 ft long and the whole house with exception of the bathrooms are this 100 year old floor.. I've owned this trailer since it was new and it has extremely old French doors, throughout the house THE RUSTIC LOOK I LIKE glass blocks that are also 75 to 100 years old and its hard to move these things to sand and re do these floors, every piece of 3 quarter round everywhere has to be sanded and re fitted..and the materials alone, has an astronomical price 37 dollars per gallon for poly urethane and I will need 15 gallons, not including the intensive labor to hand sand the existing floors.

No one can believe this installer just showed up...and ran my internet into a closet under a drain in the wrong place. It was dangerous to live in costing money for a hotel and eating out every night was costly ..I don't want to sue these people and or put the installer in prison knowing I can....I just feel violated all the way around, 3000 is all you can get in small claims court...and hiring an attorney doesn't get my house fixed very quickly.

I have been a subscriber with Hughes Net since 2009 and was talked into an upgrade stating that the new Gen 4 was faster than DSL and no buffering with streaming a movie through Netflix. That was their first lie as the speed was NOT even close to streaming a movie as it buffered multiple times. I was finally successful in getting in touch with an account manager Christopher who stated that my service would be terminated as of 11 March 2014. Next thing I knew was the flood gates of invoices coming my way for service for January and February. Bear in mind that I started this process December of last year when an offer was made on my home.

Christopher also inform me that I would also have to pay an early termination fee and that when I returned the equipment that I also had to obtain the radio transmitter off the arm on the dish. Again please bear in mind that I did contact Hughes Net when I put my home on the market for a possible move midyear of 2013. The company is the worst company to deal with and the price of $98.43 that they charge is far and away and outlandish price when compared to DSL though Mediacom at $29.99 for 4 mg speed which by the way is sufficient to stream a movie. I cannot firmly understand how this company can advertise the way they do on TV and stay in business.

We had Hughes installed on 5/13/2013 and in September 2013 we sold our house. I called customer service and was told the only equipment to take was the inside equipment, nothing from outside, which we did. We continued to use Hughes, connecting to them for emails, etc. Finally moved into a house in a community that does not allow satellite dishes to be mounted on the outside. I called Hughes 3/7/14 to cancel service, knowing I would pay an early termination fee. The fee quoted was around what I figured it would be but I still asked the rep to break it down for me. She kept stalling and couldn't explain so handed me over to account management.

This next rep couldn't explain either. I kept asking for a supervisor, who finally got on the phone after I spent 30 minutes with the first person, whom I could barely understand. This person spoke fairly well, but after a lengthy conversation I realized they were basing the fee on the wrong cancellation date. Finally gave up since amount was within $15 of what I figured. He then told me I needed to return the equipment, which I agreed, told him what I had and he said I was missing a part from the dish outside. I told him when I called last year to ask what equipment I needed to bring with me I was told only the stuff inside. He is charging me an additional $200 for a part I did not take off of the dish in addition to the early termination fee.

We went round and round for over an hour about how I was not given that information. All he would say after I made a comment was the same rehearsed comment about being sorry. If I had been told to bring the outside part I would have done so. The rep I spoke with last year gave me wrong information. I asked him why should I be penalized for their mistake and all he could say was that I had to return the equipment or pay for it. VERY FRUSTRATING! How can Hughes continue to do business like this and not be held accountable? I see no way out but to pay the entire $480 to be rid of these pests and not have to deal with any of this further.

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Well, once again I tried to cancel today and they tried to offer better service! This time I canceled and because I went over my one month free trial they are charging me $400 early termination fee. Keep in mind, I called six times prior to cancel before my 30 days and they insisted to keep giving them a chance, even today! They still refused to cancel my service! They gave me a case number instead!!! I refuse to continue to pay for the services and I am definitely not paying $400 early termination fee!!

I am on fixed income from disability and I like to relieve stress from my ailments by playing online video games. I called Hughes Net and point blank asked them if their service would support online gaming. Not only will it not support online gaming it won't support internet browsing either. They call it the Fair Access policy and all it is a way to rip you off by slowing down your service and coaxing you to buy tokens to fix the problem for $12.95 a "pop".The HughesNet rep. assured me that their service would support online gaming and much more. I signed up for the basic package and asked again about the online gaming and once again "assured" that I would be pleased with the satellite's power. This started at about 8:00 a.m. on the 03/03/2012 they said they had a technician in my area and could install immediately.

Guy comes out, no Identifying markings that he is associated with Hughes Net, other than upon arrival he asked if I had called to HughesNet installed, and while he was working I was chatting with him about the service and he told me how great it was and that he had the service at his home and never had any trouble etc.. He finished the installation within about an hour and was gone. Trouble began immediately as the system was so slow that it would even paint the full page as you entered a website.

I called and they put me in touch with a technician, (I am not being racist, but I needed to understand and this guy's accent was so strong that communication was horrible) that began to tie me up for approximately 4 hrs. ending around 7:30 p.m. with me purchasing the upgraded package that according to the tech. would solve all my issues. This revolving conversation continued for 4 straight days when finally I was able to actually log onto the internet to check out Hughes Net and its capabilities and was horrified to find the feedback from customer after customer all with similar and in some cases exact experiences. I called them and reduced my package back to basic and expressed my disappointment, only to be further ridiculed by the tech/associate, told me that if I upgraded to the top tier that all problems would be solved.

By this time I was a little more educated and responded that I had researched the problems and the fact is that their service does not provide the capabilities to support online gaming but they tell you it will. All just one big scam. I also have found that if you are not recognized by their tracking of you when you call, then you get a customer rep. from the country you are calling from so you can be deceived in your native dialect after that they have you or they don't. I have written several emails to them over the past two years and have all kinds of documentation that clearly shows them breaching the contract between us throughout right deception and lies.

I have photos of improper and hazardous installation of equipment. This company is literally stealing money from customers. They tell you when you sign up that they need a credit card for identification purposes and that a $1.00 hold charge will be deducted but returned after the identification process is over and then they tell you that you can use your card to pay your service bill or pay by mail but to pay by mail would be subject to a $10.00 mailing fee. Pressured you accept the card debit and then it happens, they just go in and take your money and over and over every month with no regard if your system even works. You have no way to stop the money from coming out. They offer a service to notify you 10 days before your bill comes due.

On the day they notify that your bill will come due in 10 days, they have already taken the money out of your account. We had several rounds about this and actually they got it right 2 months this year and then right back to taking before due. I was forced to upgrade to Gen 4 in Oct of 2013 and we fought continuously for a week as they wanted me to pay for them forcing me to upgrade saying they were taking the satellite that served me when I entered into the contract out of service and the only way to have service was to upgrade to their new Gen 4 mess. I have tried and tried to find a governing agency that will help us consumers but they all seem to be in it with the big business rip offs. It is shameful and people are being robbed of their money and forced to accept it because there are no representatives that have the power to act but will not, and they know it.

There has to be laws that protect us from this. I have also noticed that lately there are much less HughesNet commercials and more Dish Net commercials. Don't be fooled consumers, they are one and the same. Dish Net is Hughes Net. Both companies are owned by ECHO STAR. Beware! Some day I hope to be rid of them. I am today packing their equipment and guarding my checking account against their intrusions, and hopefully this nightmare will end soon. I think they are impressive as to how they send you a letter in your equipment return box warning you of how they will take legal action if they don't get their equipment (who would want it?) and how much they will charge if everything isn't packed as they instruct.

I even asked them over the phone that since I was disabled how we could resolve the issue of taking down the outside equipment as for me to do so could result in my injuring myself further, they responded that maybe it would be more simple for me to just pay the charges for being a thief and keeping their equipment. Something needs to be done about this company. Stealing is Stealing and we are being stolen from by this company. There have to be people out there reading these post from these people that have the power to do something about it and they need to do so immediately. Good luck to all of you suffering through your own unique relationships with Hughes Net. Beware and vigilant as they are a very sneaky bunch!

I did call and inquired how much it cost and I told I would discuss it with my husband and get back to them if we were interested. They also told me I would have to wait 4 days for them to credit my debit card, which to me was unacceptable. I couldn't do anything. I tried calling the corporate office, he was rude and said he had plenty of documentation of my order. If you go on Hughesnet Web page, there's no way to even see if an order is placed or any activity, they only show what money they took from you. I was told by corporate that even if you don't understand what they're saying you can't ask to speak to someone else. I was also called a racist!!!! I don't want to speak to anyone else and I still don't have my money!!!!!!!!! Beware of this company, something isn't right. I'm not sure if I need an attorney yet but it might have come to that if nothing posted on my account!

Original Review: Feb. 22, 2014

I have and pay in full for a 30 gig plan, which translate to 15 gigs of daytime data and 15 gigs while you are sleeping. Just when I need it the most. I have had HughesNet for 5 months. It is my only option. I am FORCED to use them or I lose my business. There is no other provider that can give service to my area. When I signed up I said I am on a fixed income and I get paid on the first and I can not hook them up until the first. They said no problem it would be prorated etc. for the first but the only install date they had was the 23. I said I won't have any money on the 23. That's ok you said we'll take care of it. So you installed on the 23. ON the 24 I went to go on line and I get a popup blocking me from going to any sites telling me that I am past due on my bill. Mind you I had the service one day. Less than that.

Installation day: On the 23 Frank from Sacramento comes to tell me if I can get service where I am. He measures the spot, marks it and leaves. I go to town and buy the pole and cement. I dig the hole, I mix the cement and I set the pole. He comes back the next day. He walks around a bit and looks troubled. I ask him if everything is OK. He says he messed up and didn't take into consideration my trailer was metal and should have had me put the pole 5 feet over. I say well I will just move the pole. He says no because it will eat up his profit and he can't afford to come back again. He is mad at himself so he says all he can do is trim off 4 branches off my sugar pine. I feel bad for him so I say ok. He cuts 3 1/2 branches.

The 4th branch he left dangling from my tree stating that he has already done more than he is supposed to. He only cut what he did because he felt he messed up, but he is no tree trimmer. So, he left a 15+ ft long 8" diameter limb hanging from my tree 15 feet up. They call those widow makers for a reason. I didn't know what to do because his ladder couldn't reach anymore and I had no choice but to accept him leaving it that way. I had to hire someone to get the rest down. I removed the heavy green brush and had to leave the 10 ft long chunk of limb and paid to have it removed. More money.

So now I am trying to be patient and understanding. Times have been hard on all of us. The next day I go to get online and I get a message saying I didn't pay my bill and from the 24th to the 1st I got that message every time I loaded a web page. So my speeds aren't very good so I call. By this time it's about the 18 or 19, my connection is slow, the bars are yellow. I have 2.6 gigs left in daytime and 15 gigs left at night on the 23 it will renew. I called and after much discussion they gave me tokens and sped my connection up for free. Nothing dawned on me yet.

The next month same issue and every month since. So this month it happened again. After 7+ hours on the phone I still have no resolution to my problems but what I did find out and what HughesNet admitted, and I have recorded is this: What this all boils down to for me is..... I pay 94 a month for 30 gigs of data. 15 day 15 night. No matter how much night I have left, if my day goes below 3 gigs it automatically slows down. THEY ADMITTED to this more than once. But they deny actually slowing it down. Then I asked them, "Well if you can speed it up with Tokens, then you must have slowed it down." In order to speed it up, it has to have been slowed down. After hours of arguing that point she could not deny anymore that it makes no sense, but would not admit to slowing down my speeds. Only to speeding them up.

My question is why were they slowed down in the first place? I paid to have full internet access for 30 days at full speeds. Not be slowed down after using 12 gigs. So what she finally said is that they want to replace the modem because something in the settings somehow must have gotten programmed to automatically slow me down when I fall below 3 gigs. I said, "Wait a minute. So what you are saying now is that my modem, only mine? somehow got programmed to slow down when I fall below 3 gigs?" She said, "Yes ma'am." I said so someone mysteriously decided to randomly take one modem and program it to screw over one customer and I am the lucky recipient? I recorded her saying all of this and answering YES!

I said I MIGHT consider that scenario if I was an idiot. But since I not, anyone can tell you what goes up must come down and if you sped up my connection that means you slowed it down as well. So that means that I am paying you $94 a month for 12 gigs of day use out of 15 and the 15 night gigs are obsolete because they are free. So I am paying $94 for 12 gigs of data and then you slow me down. So out of 30 gigs I am actually only getting what one can call a fast speed for 12 gigs and the rest I'm sleeping or it is slowed to dial up speeds. This has happened every month for 5 months now. I have contacted consumer affairs, written to Call Kurtis on channel 13 Sacramento and made several posts on Facebook pages for people who have been ripped off by HughesNet and will be sending this correspondence to the BBB.

You are stealing data speed from us, mbps by mbps. Not only that, I had everything closed on my computer except your control center to monitor my connection, and while I was on hold with HughesNet, I watch my idle connection go from 1.6 gigs to 263 mb. HughesNet is ripping me off month after month. You have been since day one with the installation. I pay you in full for full speed data from day one to day 30 of each month. You have no right to slow me down if I am paid in full and have 18 gigs of data left. I am sure there are many customers that don't even know you are ripping them off. They just accept that they are getting 1/3 of what they are paying for. Well I am not going to allow you to do that. We have no way to know if you are accurately monitoring our data.

You are capping our data without government regulations because there are none. And you and all the IP's are milking "data controlling" for everything you can get from us. I have recordings of conversation with your supervisors. I have screen shots of my data and I have you admitting that you gave me two tokens to speed my connection back up. Why would you have to GIVE me tokens out of the kindness of your hearts to speed up my connection? Why was it slow to begin with if I still had 14.3 gigs of night gigs and 2.6 day gigs still remaining on my paid in full plan? I paid for those 15/15 gigs in full and I expect it to run at full speed until I hit ZERO gigs left. Then you can slow me down if you need to but not one KB sooner!! That has to be against the law!

7 hours of speaking with you today, I am convinced when you found out I was recording you and hung up that you know you are breaking the law. It was ok for you to record me but not ok for me to record you. It was too late I recorded a lot. My modem isn't programmed wrong. All your modems are programmed to do that. You are stealing speed from all of your customers and you are penalizing them when they fall below 3 gigs by slowing them down and then you offer tokens they can BUY to speed it up!!! When they still have gigs left to use that they already paid for!!!! I can prove it with recordings I have. Screen shots and other data.

Notice on this attached screen shot that I have 234 mb of day time data left yet the above data says 4.2. That is because they GAVE me two gigs of token data to speed up my connection. At the time I had 2.6 gigs left. I was on the phone all day with them and the internet sat idle but used up all of that 2.6 gigs sitting idle. I watch it go down in front of my eyes while on hold and talking to HughesNet today.

I have set up two HughesNet accounts and can not access either. The only means of using the internet is at work or on someone else's service. I made so much noise on their community blogs when I made the complaint that I have had a open case for 16 days now, with no phone calls, no email contact, no nothing. I also can not communicate on there unless I comment on someone else's. I take it they have blocked me. I made a complaint on Facebook through DirecTV and went back in later in the day and it was gone. Please if you hear the work HUGHESNET high tail it out of there!

I believe they owe me for months of services they didn't provide and all they have to do is bill my bank and there goes another 400.00. Shame on you Directv and Hughesnet who basically robbed me of 800.00 over the past 6 month. Warn everyone, "don't buy Hughesnet," it is very expensive dial up service worth maybe 10 a month for someone who just reads news on it.

We are still baffled by this because we only used internet one day. Eventually they decided it must be a bad modem...so they sent a 1000 model to replace the 1100 model. This caused another couple hours on the phone. Then it was decided the technician should just come out. That led to a whole new set of problems...they didn't have time, the installing technician would have to come out not just anyone... the excuses went on and on.

Finally we decided that having internet just wasn't worth paying the bill and not getting service, so we called to cancel... They talked us back off the cliff. And then we called to cancel again, and they talked us off the cliff, this time promising a technician would call us back within the hour. Four hours later we heard nothing. So we made another phone call, which resulted in us being idiots because their computer showed that they didn't send the wrong modem, and it was in fact our eyes that were playing tricks on us. Now we are faced with a $400 early termination fee for a service that worked for one day. END RESULT - attorney told us to contact the attorney gen. and post a formal complaint. If enough of us get together and do so they will step in. Please help stop other people from getting ripped off.

When I asked how much it would be to get more, they told me another 10 gig was $130/month because their satellite data is limited. My son is a computer engineer and assures me the satellite usage on their end is NOT limited. One of our daughters is getting her master's degree online and has to watch 10-15 videos/week. The other daughter is a junior in high school, also going to a local college. My husband is a professor at this university and needs to work online. I am a tumor registrar and am taking classes online to obtain my CTR certification. We are desperate for internet, which is the only reason we still have an account with Hughesnet.

When you call customer service, you get someone in Pakistan who can't speak English and reads from a script, continually apologizing for our problems, but 'unable' to do anything about it. The last time they gave us 3 extra token gigs, which lasted about 3 days. The only reason Hughesnet is successful is because we have no other options. People should not be discriminated against just because they live in the country. And if you google Hughesnet complaints and consumer reports, you will find thousands of problems from consumers.

I spoke with a Hughesnet rep this morning. She tried to pacify me by offering 'token' data or 'upgrading' to $130 a month! When that didn't work, she tried to get rid of me by saying I should cancel the service if it doesn't work for us. Believe me, if we had a choice, Hughesnet is the LAST company we would use. The bottom line is that this is NOT fair practice, as they claim. Hughesnet is taking advantage of us and growing rich on others who cannot get internet any other way. Somebody please help!

Ultimately I cancelled my account and was informed I would be charged $400 fee and I need to return the equipment or be charged another $300 fee. However the return label would not be sent until 15 business days after the next billing cycle which is a month away. I received a reference number for the cancellation. I asked what the reference number was for and the representative said its confirmation of the cancellation. I then asked why I received a reference number for the modem I didn't receive if the order was never finalized. She apologized and said she wasn't sure. Ultimately this company traps customers with large fees and contracts. I am very dissatisfied.

To pay so much a month for such poor service is ridiculous. It ought to be criminal. Besides that, our system has never worked properly since they installed it. We have spent hours and hours and hours and hours on the phone with their tech people. Once they told us they were sending a serviceman to remedy the problem - I mean, we didn't call them, they called us and told us there was something wrong with the positioning of our dish and that they were sending a tech, so we waited all Saturday, and of course no one showed up.

We called them and asked them why, and they said they had no record of having called us and making an appointment. This is typical Hughes Net. Use anybody other than Hughes Net. I mean use a carrier pigeon before you sign a contract with this terrible company. It is a horrible experience being a Hughes Net customer.

There is no convincing them the problem is on their end. It will take a 3rd party independent study that proves it to be able to take it to court. My hypothesis is one of 3: 1. The satellite companies are intentionally steeling from you. 2. Microsoft is intentionally uploading data without your permission. 3. The NSA is manipulating it all and the satellite companies nor Microsoft can do anything about it.

Regardless it needs to be on their dime, not mine. I consider it theft. I believe it can be proven with the help of knowledgeable individuals in computer technology. I desire to start a class action lawsuit if I can prove it. Your opinion please.

I tried calling next day. Spoke with CS in Brownsville,TX, USA. I was informed account was locked while a fraud investigation ensued. Unsatisfied with that explanation I telephoned Hughes Corp office and spoke with Media relations. I explained my situation. The next day I was contacted by CS in Advanced Billing. I was requested, in order to re-activate my account, a letter from my card's issuing institution showing ALL of my cards past and present for verification. I was able to get the (bank) to issue the requested letter. SIX DAYS LATER my account was reactivated/internet access restored. HughsNet offered to credit my account for the six days, all $16.00. Instead I chose to purchase tokens/credits for future use GB DATA.

Terrible x100 in customer service. PI call center may claim to speak English but has NO COMPREHENSION of the language. I CALLED TO REPORT A NEW CARD. I Ended up in this fiasco. Today I received another onscreen message that my credit card on file did not go through. After checking my account... HUGHESNET NEVER CHANGED THE CARD NUMBER... ugh.

They wanted me to get on the roof and take out a piece of the satellite to ship back to them and I refused. They sent a tech out to do that, finally, and I shipped back the equipment in total. I was billed $145 initially, and then another $324 - after 3 phone calls to the Philippines - I am told I will be getting my money back, one charge at a time... They cannot make 2 refunds, nor modify the one they started only after I called to advise a 2nd time I had not received the $324 credit, then I said also, the $145 -and that became a nightmare of supervisors and managers.

I asked for the U.S. phone number contact, which was refused to me, I asked for the name of the president of the company and they said they didn't know that information, a supervisor could tell me, but she did not. They further said that I should call them back after the first credit came through on my credit card and they would then process the 2nd refund of $145.00 - I had 50 min. on one call, 15 min. on another (supervisor) and 10 min. with the supervisor's supervisor. She finally agreed to watch for the credit to be processed and then she would follow up to refund the other $145.00. I would not have ever received a credit had I not phoned 3 times... and I am still waiting. I would not recommend HughesNet to anyone.

Undisclosed third party vendors, regularly HughesNet customer support will direct customers to third party vendors requesting additional fees to ostensibly resolve issues. Inability to access my account and info online or over the phone, despite a multitude of calls to HughesNet customer service and nothing sent thru the mail or electronically. Failure to honor the terms of bundle plans, mine was thru Direct TV no amount of calls to customer service has resolved this over 6 months!

I signed up for the Gen 4 system with HughesNet, ostensibly getting a discount bundle plan for $40/mos. The installer told me they were a subcontractor and had me sign an "Installation Reference Sheet" advertising their company and giving standard installation details, but no billing information or contract information. I immediately had issues with my Internet service, which was so slow I couldn't complete basic operations like opening email or viewing attachments. During the first week of service I made multiple calls to the HughesNet Support Lines listed on the reference sheet to address the connection issues. I also needed to find out if the installation was correct as wires were exposed on the outside of the unit and neighbors told me this was not safe or normal for HughesNet satellite dishes.

The customer service rep told me I had to pay for an additional $10/mo. protection plan to answer my questions and fix these issues. Concerned at the request for more money and inadequate technical support, I called a different customer number found online. To my shock and dismay this rep told me I had an account with a 3rd party vendor. He gave me a $10 credit for the extra fees charged and a confirmation number for my new service plan that was supposedly directly with HughesNet. I noticed my billing was irregular and increased significantly each month. I tried to go online to see my account since I had no written info from HugheNet.

The system would not let me access my account and told me there were 2 accounts with my ref number. When I requested a copy of my contract and terms, along with written bills, the reps refused and told me this could be found thru an internet search. I was also informed its part of HughesNet business practice to use 3rd-party vendors and not disclose this to customers. The final blow was after 15 hours of phone calls and being put on hold for 23 minutes when I asked to speak to a manager, I found out I'm not receiving Gen4 which is apparently not available in my area (although this is what I was told I was purchasing and would get). Basically, what I was told when I signed up was a lie used to justify a higher cost plan.

Despite numerous requests, I've never received a formal contract or bills. Automated deductions have increased significantly each month and not provided any details or explanations of fees ($53.84, $66.40, $76.40). I was not charged a pro-rated amount when I signed up (July 27, which would be 4 days of service), instead I was billed for the full month. I've also never received the promised bundle credits. Additionally, the account number I've been given is not recognized by the HughesNet customer support or online customer care so I cannot log into my account online. Since the reps refuse to send me any billing or contract details thru the mail I have no understanding of the contract of billing. I've lodged multiple BBB claims to which HughesNet casually responds by telling me to contact their corporate offices which offer no solution to these issues.

Gen4 is a bit faster, during the daytime, when the weather is clear, but HughesNet only gives 10 gig/month, which lasts about a week in our house. When you call customer service, you get someone in Pakistan who can't speak English and reads from a script, continually apologizing for our problems, but 'unable' to do anything about it. The last time they gave us 3 extra gigs, which lasted about 3 days. There HAS to be a law against this ripoff! Most people can get high speed internet for $30/month! SO FRUSTRATING!!!!!

When we finally gave up and decided to cancel service it really got nasty. Multiple phone calls were repeatedly transferred then either hung-up on or left on hold until the phone company cancelled the call. Hughes Net actually refused to talk to us about canceling! Finally I started to use my head and play hardball - telling the operator that I was calling to cancel and was also recording the call. Of course he answered that I couldn't record the call but in fact that also went on the recording so he quickly changed his tune and agreed to "make an exception" and cancelled the subscription - providing a confirmation # number, etc. immediately! Amazing what a little legalese will garner.

Stay away from this company! They are a trap that does not provide the level of service promised in their ads.

In July it became apparent that customer service never implemented the suspension as I received another bill. But this time the billing amount was neither the $79.99 plan nor the requested $49.99 plan but this time it was for a $69.99 plan. I called Hughes Net again on July 20th and complained about the account not being in suspension and further for being charged for an incorrect plan. I was promised it would be taken care of. Then in September another bill comes and again for $69.99. I called Hughes Net again on September 16th to try to get it resolved once again. I was advised by Joshua that he would get it into suspension and also get the plan changed correctly and in addition issue me 3 months of $20 credit for their error.

In October I continued to get billed, and again for an incorrect amount. This time it was for $59.99 and again did not reflect any of the credit that Joshua promised. I called Hughes Net again on October 14th and talked to Jerry. I explained everything that had been going on since June and he laughed and said he could fix it by re-aligning the parameters and force it into suspension. He then requested that I call back in an hour. When I called back I was then informed that the reason the suspension requests never went into effect was because the service plan change request blocks their ability to put the account into suspension. Therefore they can't even put it into suspension until I can physically get back to the satellite modem (which won't be until next summer). At that point I requested to cancel my Hughes Net account permanently.

Since I had been making auto payments for the Hughes Net service with my American Express card I called them up and explained what had been going on and opened a dispute for their charges back to June when I had first requested the suspension. After several weeks they notified me that Hughes Net never responded to their inquiry so they granted that I was due to be refunded the charges back through June. Then at the end of December I received a letter from a collection agency, "Joseph, Mann & Creed" that they are attempting to make me re-pay my money back to Hughes Net again.

I was not aware of this charge and used my bank card for purchases like I normally do all the time. Apparently the charge cleared and all of my charges were allowed to go through, but my bank charged me $30 for negative fees. I had 11 charges that I used my card for. I was charged a total of $330.00 for 11 negative fees. This was all due to HughesNet who took money out of my account without my knowledge!!!

After the holiday, and hours and hours on the phone with customer service and people who I could not understand clearly, I finally talked to someone that refunded me the $318.00 for the equipment fee. They sent me out a new box and WOW I received it in less than 3 days, packed it up and returned it!!! Again, after arguing hours on the phone and passed to many different agents, finally I was told that I needed to send in a copy of my bank statement showing the charges and I would be refunded for that too.

So this is the week of Thanksgiving and I only get paid every 2 weeks. They had my bank account negative in the amount of $648.00!!! My check went in a week later and covered all of that. A few days later, I was returned the 318.00 and left paying for the 330.00 that was NOT MY FAULT. I was a good customer of over 4 years on auto pay of 74.88 a month for service that was still slow and not that great, but the only available in my area.

So now it is 2 months later and several phone calls and new case ID#'s and still nobody has refunded my overdraft fees!! I have been passed agent to agent, and new case id #s and NOTHING. I sent the first fax over with the bank statement and my information. I called a few days later and they said they had not received it yet or it was not posted to my account for review. So I waited and waited and called back a week later. I was told YES they received it, and I was going to be connected to the advanced billing dept. please hold.

After 30 mins on hold again, they came on the line and said that dept. was not answering to call back the next day. So I did so. After explaining over and over and over again to many agents finally I got one that spoke English and I could understand. I was told yes they received it, and transferred to advanced billing. THE agent I spoke with said confirmed they received the fax and apologized for everything, and then verified bank card # (the last 4 digits). She repeated them to me, and said that my refund in the amount of $330.00 for overdraft fees was being processed and please wait 7 to 10 days to post to my account. Thanks and have a great day.

So hear it is 7 to 10 days later and I'm constantly checking my account and NOTHING. I called my bank to double check and STILL NOTHING!!! Now I'm angry and it's a week away from Christmas and I don't have MY MONEY returned to me yet. All I could think of was I need this money NOW because I have bills to pay and of course X-mas around the corner. I live pay check to pay check like many hardworking people do. I needed this money, I worked very hard for it, and it was unfairly taken from me.

I am not satisfied with HUGHESNET, nor their customer service dept, and their service was NOT worth it to me. I will NEVER EVER, EVER do business with them again. I will not recommend that anyone do business with them EVER. AS long as you are a current customer yeah service is not that bad, but the minute you cancel they screw you!!!! Watch out for HUGHESNET!

I have 16 months left in my contract. Next month I'm moving to another (non-satellite) provider and will suck up paying for both for 15 months. The MINUTE my contract ends, so will my relationship with HughesNet. 30 days later, I forecast extremely high winds and their dish may fall off my house if they haven't picked it up yet. Maybe I could turn the dish into a solar hot dog cooker. That would be a much better use of it than what it is now.

I have not been hooked up to Hughes internet since 12/5 (and my router is password protected so nobody else is hooked up to it either). Hughes internet usage shows on average 48 minutes EVERY HOUR of the day, EVERY DAY of the week, including some 32 Mbs downloads throughout the night and early morning hours when I'm asleep. Again, every hour of the day shows up to 52 minutes usage on the Hughes internet even though nothing is hooked up to that modem. Today is 12/16. I called Hughes and they asked me to unplug the modem for 24 hours and then call them back tomorrow. I am cancelling and demanding my $57 back.

Instead, HughesNet is trying to sell me a bigger package with more Mbs instead to cover the usage I did/am not incurring. Why would anyone want a bigger package when they have absolutely no control over where the Mbs are going? On top, if there is an overage of use, I would have to pay for it. UPDATE** 24 hours later, I plugged the modem back in, (still not using HughesNet internet). Today is 12/22. My internet usage, (according to HughesNet), has gone from 47% left of my plan down to 32%. I believe HughesNet is illegally charging people for internet usage that they are not using, as my case STRONGLY shows. I will gladly send you snapshots of the usage showing a decline, when in fact, nobody is hooked up to HughesNet and has not been for over 20 days.

I am including pictures from my computer screen showing what HughesNet is showing as usage, pictures from my computer showing I am using Netgear internet (mine is a Linksys router with password protection in which my iPhone picture will show with a lock next to the router), and a picture from my iPhone showing I am not using HughesNet internet. Please contact me to further discuss this issue as I feel there needs to be some resolve.

Even after upgrading my package and stopped using Netflix, I am still experiencing slow service before month end. Since then I have called Hughes Net a few times to complain and in the middle of a conversation with them when I threaten to discontinue my services with them, I was told for the FIRST time that I had a 24 month agreement with them. I was very upset of course I express how disappointed I was with their overall service she apologized and the call ended. Today I called ready to terminate my services with them even if it meant this was going to end up on my credit report.

I have not had any internet service at all for four days now. I could not even log on to my bank account online. I spoke to Guillermo **, I told them it was not fair I have to pay for a service they offered me but have been unable to provide me with since day one. At first he was unable to do anything for me, so I asked to speak to a supervisor. I was on hold, the he told me that while I waited he wanted to try and help me. After being on the phone for a while he offer to upgrade me to the Power Pro package and give me a $20 discount for six months, according to him because of the discount the only thing I will pay extra will be taxes, about $9. I told him I was still not happy because it is only for six months. He said to try it and that they will see what they can do for me then. According to him this will be 10G extra for the month. I will see what happens for this month. I did tell him I will not pay anything extra at the end of six months. So if they can't do anything for me then, I will discontinue my services with them. I told him I will give him a call in a month if this does not work.

Today Hughes Net tried debiting $314.00 from our account for the equipment that WE RETURNED IN JULY! Since the card had been stopped at the bank, the payment did not go through but Hughes Net sent me an email stating that I had an outstanding balance of $314.00! After spending another hour on the phone, I finally got to speak with a member of their billing management who again apologized profusely, stated that she had no idea how this happened and supposedly deleted our account and guaranteed me that this would not happen again - I'm not holding my breath. I sincerely believe that this pattern of illegal billing by Hughes Net is not accidental but is done willfully and knowingly by Hughes Net. If anyone else has experienced this problem I would like to hear from you. I've been in contact with my attorney as well as the Attorney General for the State of Missouri regarding this issue.

I was told that when the technician came into the house and installed, and my son signed the paper, it was authorization for purchase of the equipment. They also said, "sorry for the miscommunication". Once again I told them I never authorized for any purchase of any internet equipment. All I know is they said I needed someone in the house so that the technician could get in. The technician said "I'm done," and asked my son to sign off. That does not give them right to take that money from my account when it WAS NOT AUTHORIZED. Can someone help me?

I was also told I could receive an extension for another six months after that. (Keep in mind this is a two year contract.) I just needed to call and give the reference number to do so. They wouldn't email the reference number. They had me write it down. I feel like I am being taken advantage of especially since I live in a rural area... The good thing is the speed has been satisfactory.

After using this LOUSY service for a year, we had someone who wanted to buy the ranch. Closing was quick - in a month. I tried to call HughesNet EIGHT times to cancel since we wouldn't own the house anymore to have satellite. The number: 1-866-293-8945. And all I got was nothing on the other end, and my voice would echo if I said "Hello??". (Somewhere in all this, there was another number I called that could tell my phone number, would NOT let me talk to anyone, and simply told me to call the above. LOUSY customer service that clearly does NOT want to talk to you.)

I go to MyHughesNet. I entered my user name and password - the one I created from the beginning and wrote down. It wouldn't accept it. I call AGAIN, but ONLY if I called the business line. I told her the problem. I was told she just tried it and it worked and that I needed to try it again. I try again. Nada. I call Chat. Explained all the issues. She said someone would call me back. Has never happened. I try the above number again. ON the 4th try, I got through...but when she transferred me to the Account Management area, the call dropped. Dead. Nothing. She stated she would hang on to make sure that wouldn't happen. Yeah right. And never called back.

I call three more times - more nothing and echoing. 4th time, I get someone. In spite of the fact we are SELLING the ranch and won't own it in a month, I am expected to pay for another year's worth in spite of having NO HOUSE to put it on. They suggest I transfer the satellite to somewhere else. I don't need it somewhere else. Finally, I needed to pay a fee of $220. I was livid. I was NOT "breaking" my contract to go with someone else. I was "canceling" because I wouldn't own the house or ranch anymore to have satellite. This may be normal with all the crap companies who hold you to a two- or three-year contract, but Hughes was colder than cold about it.

I wanted an address to HughesNet in case my attorney wanted to contact them. They stated they didn't have one. HUGE lie. TERRIBLE customer service lines. TERRIBLE installation. TERRIBLE connection. TERRIBLE company. Listen to all these reviews and do NOT go with Hughes. They could care LESS about you.

Mind you, they have never spoken to the "account holder". If they had just done the upgrade, I wouldn't have been bored for an hour on hold while they tried to figure out how they opened an account in a name they didn't have the authorization for - I wouldn't have perused THEIR customer service website to find that I had "usage" from 1pm-4pm the day before (yes, I have a direct line to the satellite from my toilet or something) THE DAY BEFORE installation of the dish to my house ... Oh and the installers didn't show up until 2pm the following day so I had service 25 hours previous to installation?

The first representative didn't want to get me to a supervisor, the second supervisor didn't understand a single question I asked and the third (yes I went up the food chain 2 times) couldn't and was audibly embarrassed by the fact that he couldn't come up with a plausible, good explanation for the questions I had. E.G., "Sir your customer service site says that I've used 5000mb. Correct?" "Yes." "It takes 3600mb to equal roughly 1.25 GB correct?" Silence.... "So I've used only 2gb of my anytime data right?!" Silence... "Can you please tell me how your website shows 250 mb usage during the 2 o'clock hour the DAY BEFORE the installation?" "Well, I don't see that..." "Would you like me to email you a screenshot of what I'm looking at?" "Uhhh....I cannot receive outside emails." "Do you have a tech dept email? Wouldn't they like to know AND SEE this?"

2 Hours later, I got my "upgrade" to a 20gb plan (which is really a 10 GB plan because I try to sleep between the hours of 2 and 8am). And absolutely NO assurance of a good experience going forward. I will speak to the account holder and cancel it I do believe ... but do I have 30 days from the installation or 30 days from when the toilet started to communicate with Hughes?

I was paying $29.99 monthly for the residential wireless offered by my apartment complex and the data never ran out. My brother, who works for a major ISP, recommended Hughes Net, a rural ISP. When I called Hughes Net from my apartment August 27, 2013, I told the customer service representative I was a video tagger and audio transcriptionist requiring extensive monthly downloading and uploading of video and audio files for tagging and transcribing. Thought she knew what that job was, except she didn't hear me say I was doing a job. She heard me say I'd be watching the occasional video. To that end, she answered: "Oh, I think 5 GBs data monthly will suffice for you!" Signed me up to the $49.99 monthly plan. Said something about some Bonus Bytes I didn't understand. Since I thought I was getting the same unlimited data from them that I was getting from my apartment's residential wireless ISP, when the confirmation email from Hughes came, I didn't read it. Also, I was so excited to find an Internet Service Provider that actually worked in my mother's area, I didn't know to question!

That said, I knew nothing about a 30-day-trial and choice to cancel service if dissatisfied. I knew nothing about their website beyond the $49.99 plan the customer service representative had recommended. I assumed what I was getting. Nothing going on in my mother's house but fighting from two jealous sisters not wanting me here tearing Mother down every way she tried to accommodate me.

Hughes Net installer came out August 29, 2013 and set my new Satellite Internet Service in my mother's house, gave me their little 2-page receipt with my DSS number on it and nothing else, and that began all my trouble. On September 3, 2013, I realized I wasn't given enough data. Called Hughes Net and upgraded to the $99.99 plan. Next day, September 4, my brother, who knows nothing about video tagging and audio transcription, came to the house and insisted I was paying for too much data, said his sons only used 3 MB data playing their video games or whatever. So, I called Hughes Net and dropped my plan back down to $59.00 monthly. Come the weekend of September 20, I couldn't get a video to run without starting, stopping, starting, stopping, starting, stopping, starting, stopping. That's when I lost my job. Hadn't figured out yet I wasn't sold enough data, nor that the 10 GB I was paying for had run out.

On September 23, I called Hughes Net and upgraded back to the $79.99 plan a month. I believe that was 15 GBs data monthly, with 15 GBs Bonus Bytes available only from 2AM to 8AM if you're working at night, which most transcriptionists aren't. But when the October 1 bill came and I was charged $100.83 when I'd expected $80.00, I called Hughes Net and downgraded back to the $59.99 monthly plan. Come October 12th, data had run out again. I finally figured out how to get into their website and download their data meter, which uses 27 MBs data to install, AND I out of data again the entire weekend. Had a $27.00 credit from my October 1 downgrade, I used $10.00 of that to buy two bonus GBs that I then couldn't to apply and use them. That's when I lost my second transcriptionist's job. On October 16, I called Hughes Net and upgraded back to the $79.99 package, giving me 15 GBs Daytime Data and 15 GBs nighttime data. The customer service representative also applied the two GBs bonus bytes I'd bought days earlier to my data usage.

On October 20, I bought and downloaded four mp3 albums from Amazon.com. Didn't know they were eating up my data. On October 23, computer dragging again. Every video I tried to view started, stopped, started, stopped, started, stopped, started, stopped. I couldn't transcribe a 7-minute audio file. That's when I lost my third job. In all this, all manner of abuse is coming out of my family because I'm back in my mother's house disabled with no job, no other prospect and with a Windows computer I can't use to work at home. On the night of October 25, I signed into a fourth job requiring extensive downloading and uploading of video and audio. Couldn't even get the instructional video to run. At 2:15 a.m. October 26, I called Hughes Net again to complain I had NO internet service. That's when the customer service representative informed me I had used up 30 GBs data in one week, in fact, 32. I couldn't believe it. Clearly, for the fourth job I had just signed into, I would have to have more data. Customer service representative is going to connect me to upgrade/billing department at 2:40 a.m., knowing no one is in the office until 8:00 a.m.

Signed up to this August 27, 2013. After two months of continued loss of data and four jobs, I decide to look into what Hughes Net had signed me into that they'd not told me. I learned that my $29.99 residential wireless package used at my former apartment was 10 MBs download speed at 250 GB data monthly that never ran out. This well enabled me to work 160 hours a month of video/audio transcription, four work weeks, with no problem. I ended up on Hughes Net's website, where the question is asked: "How much is a Gigabyte of data and what can it be used for?"

I then learned Hughes Net had sold me 15 hours of video tagging and audio transcription per month, little over 1/3 of the average work week of 40 hours at their highest package of 20 GBs daily and 20 GBs nightly at $129.99 monthly. Hughes Net could not have helped me. When I called them about 9 a.m. and told them how they had undercut me from the beginning, CSR asked me why I hadn't told them so, when all I'd done since September 3, seven days after signing up was informed them I wasn't getting enough data. She then asked me why had I not chosen standard definition videos instead of high definition videos, when transcriptionists have no choice over the assignments they are given! I should have known then - yep - they thought I'd wanted to watch videos and signed me into a lie!

No choice ever offered me to cancel before thirty days if dissatisfied. I was then told for them to cancel my lack of service, I had to pay them a $400 termination fee. I told them what my data needs were, their customer service representative said, "Oh, I think 5 GB data (that will enable the streaming or downloading of one 1-hr. video) will suffice for you!" I explained and explained and explained. I honestly did not know all I was signing up for with them before moving out of my apartment and the unlimited residential wireless I couldn't use in my work with no Windows computer was only fifteen hours of employment per month. They said they'd let me out of their contract if I paid them $400.00 termination fee. With all my work lost because of their deceptive business tactics in order to hook a customer for 24 months, I had no $400.00 to pay them and hung up!

On October 30, 2013, I signed up with a dial-up service whose DSL Internet Service is also unavailable in my wooded area that was just a plain waste of time. Hughes Net sent me a box to mail their equipment back in. I stuck in an abusive mess with my family blaming me for my ignorance, Hughes demanding a termination fee I couldn't afford and I disabled. Told them to kill two birds with one stone: Arrest me for breach of contract and put me in prison; credit already shot from bankruptcy and I had nothing they could take. All manner of abuse I'm stuck in and can't get out of disabled.

Customer service representative finally told me if I've applied for bankruptcy to go to my bank, have them draw up that report, and then for me to both fax and mail it to their main office and they'll let me out of the $400.00 termination fee. That gave me some hope, except for one problem: Because the dial-up was so slow, took 45 minutes just to open Yahoo, I can't do my banking and buy my disability needs at the local library without putting all my business before other computer users and still need Internet service. Before mailing back all their hardware that I'd boxed up, on November 4, I called Hughes Net back and reopened my account with the same $59.99 10 GBs daytime and 10 GBs nighttime as previous.

I now understand that for my $60.00 month I can do nothing but read the daily news, check my bank account and buy my health needs. I can't download and upload any video or audio for working income, which leaves me with nothing to do all day but wait on death watching movies already installed on my Mac, or DVDs and listen to CDs or my MP3s at iTunes. It has been a month of complete hell with my family having yanked everything out of my hand and mouth because I'm stuck in my mother's house with no way to work, and I still taking the blame and insults. They can run their TVs, radios, sing at the top of their lungs, whatever. I can't watch a movie or listen to a CD without a fight starting because they don't want the reminder I'm in the house, meaning I have to sit at my useless computer with my stereo headphones blowing out my ears all day long, which I can't do.

Yesterday morning, I attempted to take both computers and speakers and set them up in/and live in my car in my mother's driveway so I could listen or view what I want and relax without a fight. Today, I'm going to the bank and request a record of my bankruptcy to fax and send Hughes Net to get me out of having to pay for their betrayal and this huge loss of employment for another twenty-two months. And then somehow, I'm getting out of this house of abuse disabled, if I have to take the Hughes Net modem with me and pay for it from afar in lieu of eventual bankruptcy termination!

You are better off going with Cricket unlimited plan... same speed, less money.

Now I'm dealing with a service that is slower than old fashioned dial up. The company upgraded my plan, but the service is worse than it was before. Sometimes, it takes about 22 minutes to load a page. I run a home based business that requires the use of internet from 8-12 hours a day. I'm losing customers because of this. I requested a Call Review and was told I would receive a call back in 2-3 business days. That was over 2 weeks ago. When I call them, I get the voicemail and no one ever returns my call to resolve the situation. This is the worst service anyone can subscribe to. I'm now paying what I was paying Comcast, but now I have no service to speak of.

When I called to complain about their service I just happen to ask about a bill and that is when I was informed that they are taking payment from my bank account. I believe they are not doing business properly. They have to get permission to take money from a bank account. I am told there is a $5.00 charge to have a paper bill sent out. What kind of crap is this? I don't know why they are still in business. I am upset at Direct TV for using them. I want to cancel them due to the dissatisfaction and I have to pay $400.00 for using their service and finding out it sucks for one month. Oh yeah, and when they came and set up the service they didn't tell me I needed to provide my own router. Who does that?

I have seen the commercials in Los Angeles about Hughes Net but all the people I know and that is a lot have never dealt with them or know anyone that has. They deal with Uverse, Verizon, and AT&T. All I have to say is that I am pissed that I am stuck with this poor service for two years unless I can come up with $400.00 to get rid of them. HUGHES NET, YOUR SERVICE SUCKS FOR ME.

One may be over-billed (or under-billed) but to HughesNet, it does not matter. Not only is the customer service shoddy, the Internet service is shoddy as well. I have to be honest...this wasn't always the case. I was with this company about 8 years ago and the service was much better. Not sure what has happened, but it has become a nightmare.

Long story short, I declined. He called back the next morning badgering me insisting I was nothing short of stupid for not taking the service. He was very arrogant, rude, no one I would ever consider doing any type business with. I could only hope that the conversation was recorded. If I were this man's manager, he would be unemployed.

When we finally decided to cancel the service and asked to speak to a manager, they said there was no way & they didn't have the manager number. So I canceled my service with them and still had to pay my 30 days, which I argued for days for my refund! After 2 days of calling continuously about my refund that was promised day one of my cancellation, they would answer & hang up on my mother-in-law once they saw her number! And continued to research for the corporate office number, I finally found the head manager over them, named Roger. I told him how crappy his service was and I wanted my refund! He was "very" sorry and had my money on my card right away and deleted my information. Please never get HughesNet. I don't care how crappy your service is now, believe me this one is worse! You will regret it!

After 9 or 10 days passed, we called back and he was walked through the same steps again. Waited another 9 or 10 days, called again. This time along with the issue with the phone, the internet stopped working. They then sent a new modem. We were told not to cancel our current service until Hughes Net was up and running. We would receive call for my home number port. When you call my home number, it went straight to voicemail. The only number was the temporary phone number given by Hughes Net. Hughes Net left a voice mail message for me to call for the phone number port. When I contact them for the 3rd time in reference to the phone number, I was told that we needed to answer the phone or call from my home number for the port to work.

Between my husband and I, we were on the phone for over 2 hours going back and forth explaining that we can not answer the original number because they took over our phone lines with the temporary number. All calls would go to voice mail and if you call from my home, the temporary number would show on the caller ID. The customer service act as if they could not understand. I then got a manager who I explained if they couldn't keep my same number, (which I have on my business cards) I did not want the service. I was told that it would be done by 10/30/2013.

On 10/28/2013, neither the phone or the internet was working. I called to cancel the service, but now I'm over the 30 days even though I have called several times about the service is not working. I couldn't believe that they wanted to charge a $400.00 cancellation fee. Over the next 4.5 hours I was back and forth on the phone trying to get the issue resolved. They finally transfer me to the advance tech support to try and port my number and in the meantime, one of the Account Managers submitted an order to cancel my phone service and it could not be reversed. I told the tech if they was going to cancel, they should have cancel both the phone and internet. I was told that I could not cancel, so why just cancel the phone. I can not use the wireless in my home even after receiving the new modem.

It is fortunate that I did not cancel AT&T, but now I must have them come out to reconnect my phone. I do not have a home phone at this point. The Customer Service is the WORST I have ever experienced. They hung up or drop my calls 6 times yesterday and did not call me back when it happened. Each time I called I spoke with someone new and had to explain my issue again and again even with giving them the case numbers. They are a poor excuse for a Customer Service team. I see that I will have to keep the BS internet service for the next two years, but I believe that cancelled the phone because they either could not port the number or they switch us to a temporary number before they completed the port process steps. I would suggest that you DO NOT sign up with this company. It is a SCAM.

I recently received an email from HughesNet in my junk mail folder telling me my service was in jeopardy of dc on 10/31/13. Click the link for the upgrade for no commitment, no install fees, etc. pick a plan... The lowest plan cost more than what I have now with less data. Not happening.... I call and speak to 4 different people over 2 days, all with different available packages and pricing. A supervisor told me no fees, no equipment rental, no install fees, upgrade for $59.99/mo. 10 Gb down 1 Gb up. The last call I made I was ready to upgrade as I have been cut off for 3 days now. Not 10/31.... But 10/23.... The tech didn't know why it had already been decommissioned. He agreed with what the earlier supervisor had said.

After being on hold for approx 5 min he came back and said he had made a mistake b/c there would be an additional $10/mo. equipment rental fee making it a total of $69.99/mo (I currently pay $39.99/mo). So we are already At DOUBLE the price for no more data allowance. I then asked for a supervisor. She states there IS an equipment rental fee and there is nothing she can do. Then says she can waive it for 6 months. I'm still not biting and explaining this is no choice of my own, that I have been cut off and still paying for a service and they are basically forcing me to upgrade. She explains that the government is no longer paying for the equipment so they have to charge the customer.

I REFUSE to be FORCED into buying a more expensive package. Which is what they are trying to do by resetting the parameters to my system making it inoperable. She offered a total of 12 months waived equipment rental fee. I refused. I asked for a tech to come and re-point my satellite. The public is not aware this can be requested. I have done my research. So, I will continue to pay $39.99/mo. and will not be MADE to take a more expensive deal for no more data than I have now. This is a scam. I will wait patiently for a tech to come to my house which I was told 1-3 business days for just the initial call to set up a date for the re-point. But at this time I do not believe nor trust anything anyone from HughesNet says. I have MANY horror stories from this company. I just wish I had any other option.

The biggest problem is LATENCY! I tried to stress that to the tech support people. There are times when it takes up to 45 seconds for a page to even start loading. Often times, my computer will even go to a "Connection timed out" screen because the delay is so long. On my last session with tech support, I actually got one of them to admit that if there are a lot of users online, that my message may be cued up and "have to wait its turn," essentially saying they have oversold the system and that it bogs down under the load. Lately, even the pages load more slowly, a little at a time much like dial-up service. Running speed tests through sites like Speakeasy.net or Speediest.comcast.net reveals wildly different download speeds at different time. The best I have ever gotten was 9.4 mbps.

I have often gotten results of 1 mbps or less, the worst being 0.14 mbps. Upload speed are rarely above .4 mbps. HughesNet would probably be good if they had not oversold and overloaded the system. As of now, I would not recommend it if there is any other alternative available. At $60/month, this is a premium price to pay for poor service. If I had any other alternative, I would dump HughesNet in a heartbeat.

Our customer service rep stated we only had 30 days to cancel and although I was only over by 2 days, they would not cut me any break on my early termination fee. I just paid $400 to cancel this crap service. I am appalled at the scam the company is putting on by dodging and dancing around their insane policies. DON'T WASTE YOUR MONEY ON THIS TURTLE SPEED INTERNET SERVICES!!! P.S. I didn't even want to give them 1 star.

So I called the same first number to see what could be done and this rep said I could pay an amount that was a little more than what I'm paying now. I said I could live with that but I wanted a revised email confirmation stating the price and I didn't want to be tied to a contract. They said they would send email and I haven't received (LIE # 3). Last but not least, I contacted the billing service with Hughes and was chatting with them on their website and they told me Recovery Act is no longer available to Gen 4 customers. I asked if I could stay with the current equipment I have and I think this is a way to make people pay more money for internet service who lives in rural areas.

Now they say they can cancel upgrade order and re-point my dish. What the hell is going on here!? So I brought to their attention that the U.S. Government has a website where certain complaints can be made about these issues and all of a sudden, they had to do a maintenance on their website and could not chat with me no longer. Hmmm! HughesNet has received 59 million dollars from this Recovery Act which was created from the (FCC) (DOC) & (USDA). 7.2 BILLION DOLLARS WAS DEDICATED TO THE BROADBAND RECOVERY ACT! There should be 400 million households have access to affordable broadband internet service by the year 2020. I will be contacting the FCC!

I closed my account and expected that all they'd want back was the modem and the wires. Surprise! They also expect to get their radio back which was installed by one of their reps THAT I PAID TO INSTALL IT TO BEGIN WITH! It's also on top of the roof which I've never been on in my life. If it took an installation specialist to get it up there, then they should pay to have one remove it! I am now a happy CenturyLink customer. HughesNet is a horrible service provider, and I use that term very loosely in their case.

We canceled service, yet they continued to try to use our credit card, & they said it was for the "equipment" we returned! Of course, they never refunded a dime. I honestly don't know HOW this "company" is even still able to stay in business. I tried to contact their "customer service" of which NOBODY there can speak a word of English. This company should be shut down for deceptive trade practices, breach of contract, & numerous other business practices! They rip people off! I am mad about this & will gladly enter into a class action suit with anyone else, & there are PLENTY who have been taken advantage by this so-called "Company."

Long story short, the deceitful installer answered most questions but beat around the bush and acted stupid when I asked about using up bandwidth and having to pay extra for more. Come to find out, if you want to watch streaming videos like Netflix, you can watch about 4 videos per month. Then your internet speed slows down to dial up snail pace until next month. I let the installer install the service using my wife's credit card and used it for the free introductory period of one month. After finding out we had already used up our bandwidth in the first week, I had my wife shut down the credit card to be sure the company didn't try be sneaky and charge us the following month locking us into a 2-year contract. After using up our bandwidth in less than a week, customer service did give us an extra week worth of bandwidth but still was way too short of what we needed per month so 3 days before free months' introductory offer was over, I called and had them shut it down and now we are with Verizon which so far is a lot better but costing $10.00 more per month than our previous crap supplier, Suddenlink.

Then they started charging our home address with internet service that didn't even exist. We were on cable at home, and Hughes was at our lake place. They charged over a year on a credit card before we dummied up and saw what they had been doing. We called them and challenged them on this criminal behavior. They REFUSED to credit us any money, which they extorted. They indicated they would provide us the platinum package of internet at our lake place, and charged us $130 a month for it. It was the WORST service in the world.

Anyone even THINKING of giving this a shot, DO NOT. Trust these reviews, they are extremely accurate in every way, and when people tell you who Hughes is, BELIEVE THEM! They are criminal, provide the worst service possible, keep you on the phone for hours with foreign speaking people who have NO authority to solve a problem, and even then it's never solved. It was down more than it was working.

We now have DSL, not the best but by a HUGE improvement over these scheisters and cost pennies on the dollar compared to this bunch. Don't walk to the nearest exit, run like hell! And if you discontinue service, you have to crawl on the roof, unhook their equipment and mail it back to them. And good luck trying not to get yourself killed in the process. How are these felons still in business?

When asked why I’m paying 63 dollars a month he says no you got charged for Sept. 83 dollars for equipment fee. When trying to explain to him I never authorized HughesNet to withdraw more than $39.99 a month from my account, the conversation got heated. He states that if I try to cancel my account that they will continue to withdraw from my debit card and then charge up to $500.00 cancellation fees. I truly wish I would have checked their customers service reports before doing this..... BUYER BEWARE!!!!!

I got rid of Wild Blue satellite service for the same thing... Now they want me to buy "tokens", that is also BS & not the service I had originally agreed to!!! AS when I signed onto HughesNet, there wasn't such a thing as TOKENS. Also, I have NEVER had to contact them due to low connection speeds or connection issues, even during a blizzard. Now they have humans which they employ as part of an "Obama job creation" that do their best to suck more $ out of everyone under the guise of "upgrade" when they didn't before...ONLY TO SELL THEIR 4G??? FISHY, eh?

I spoke to one of these "humans" in their Customer Care & I was told that I have "old equipment", when my neighbors over on the next road were sold the same identical "OLD EQUIPMENT" a year ago! WTF??? So, they better make good on their SPEED or at the risk of mentioning "LAWSUIT" let's get this settled as they're TRYING TO STEAL money, what was originally under contract for their service, which they are NEGLIGENT in their service & changing their agreement, in my book. Hey YOU at HUGHESNET, just keep giving me those FREE TOKENS... Contact me if you are an attorney & anyone else to settle this DISPUTE as there is POWER in numbers, always has been, always will be..United We Stand...LEAVE MESSAGE! I'll get all my neighbors together to shut you down. Greedy **! Just part of the 2%! I'll go elsewhere & disconnect paying THEM if they continue this BS, like visiting McDonald's for coffee. Hughes Net will lose me as a customer...CARE? They don't.

Earlier this summer, we had a significant storm with high velocity winds. Again, the internet was out. We called on 30 Sept to see if they would come out because no matter what we did we could not bring up the internet. They stated they wanted to put in Gen4, gave us a reference number and assured us that someone would contact us in three days to set up a time for installation.

On day four we called them. We were on hold for 43 minutes before a human answered the phone. We explained the situation and gave them the work reference number. Initially we were told that we had no account. After 15 minutes our account was found. They did not have access to the reference numbers and wanted to turn us over to tech support. When tech support got on the line, we had to go over all of the information again. After another 10 minutes, they offered to reset the internet over the phone. It hadn't worked with the initial phone call and sure enough it didn't work this time.

We kept saying that we had submitted a work order and each time they tried to reschedule. I explained that I had taken vacation in order to be present when they came to install Gen4. Explained that this service had to be provided by Monday or I would not be able to be there to let them in or I would have to take extra time. Because I am a physician, this is very hard to do.

The Hughes Rep was very eager to impress upon us that we would be hooked in to another two year contract and if we broke that then we were still responsible for payment. Those were their terms. I then gave them mine: the system would be set up by Monday Oct 6, we would receive tech support when needed and if they violated these conditions, they could take it up with my attorney. They kept pushing us on the agreement and finally we stated we wanted to discontinue service. We were then punted to another Representative who explained to us that our new contract would go into effect when the service was set up. It took us another 15 minutes to explain to him there would be no service, that we wanted to stop all contact with Hughes.net. He then began to tell us how much we would owe them if their equipment was not returned to them.

In summary their service is poorer than poor. I felt like the Reps either could not comprehend my West Texas accent or would sign us up regardless and then let us violate the conditions of the contract. They were almost threatening in what would happen to me if I reneged on the contract. They said nothing about their responsibility to the customer. By the way, thrilled to get service through Dish and they assured me they could provide excellent service-they contracted with Hughes. Not again!!

Forums have been no help by the company nor have the employees on the forums who always say you will receive a call. It is a vicious circle with this company and one of the most frustrating things I have ever dealt with in my 57 years. I want out but the thought of paying $300 to get out is difficult but I will probably do it.

I called back again and the second time they would not even tell me if they have received anything in the box, which my tracking number shows they received and signed for the box. Once again, this leads me to think the whole company is in on it... The representative continued to tell me that I will be charged and now I am confused because they want to charge me for the whole 350 dollars... I realize after doing some research that I am not the only one that they have ran this on.... This company is a bunch of thieves that steals money to feed all their employees... They need to be shut down and sued for all their profits in scams!

I was harangued for 60 minutes, yes! Count them. Offered a new modem, new satellite dish, $30 less than my current monthly bill. I said NO, NO, NO. After begging and pleading, the Hughes rep said he would refund 2 weeks to me (approx $45), revoke the auto payment feature, that the Home Tech Services charge would be reversed and that I had 30 days to change my mind. So far, I do believe my account with Hughes has been cancelled, have not seen the actual refund but I believe I am being refunded $17.52 which is nowhere near the $45 promised and Home Tech Services has not refunded their charge. I paid them for a service I did not receive so I have challenged that charge with my credit company. I have never had a company so unwilling to fix a problem (failing modem) and them promise me the moon when I gave up on them, after 15 hrs and my ears nearly falling off.

My nightmare starts in May 2013. My wife and I were soon to move to a new community about 35 miles west of where we had been living. At our current home, we had 12 Mb DSL Internet with no monthly limit - easily fast enough for our use along with our son's online gaming efforts. We had been with the same company, CenturyLink for seven years with no real problems in DSL speed nor billing. It was reliable.

FFWD to June 14, 2013. We were moving to our new home the next day and I had preordered HughesNet Gen4 Internet service for our brand new home in a nearly new subdivision. I had never used HughesNet before but, after contacting over seven (7) local service providers at my new location, NONE of them provided service to our new subdivision. Thus, I was forced to go with HughesNet or go without until another provider came into the neighborhood. With my wife taking online masters courses at the same time, going without was not an option.

I ordered the 10 MB Internet service, with discounts, at $60/mo. plus taxes. On the day of installation, the installer came to our new location. There was no problem with the installation initially. However, by the time the installer left our home, we noticed the speeds we were promised (10 MB) weren't anywhere close to the actual speeds received. We were averaging somewhere near 1.5 Mbps to 2 Mbps. Immediately I called HughesNet to inquire as to how we could increase our speeds. They suggested raising our package to the $99 top-of-the-line package which would get us 15 Mbps. I really did not want to spend the additional money considering that at my old home, I only paid $70 per month for 12 Mbps service. However, at the time, I felt I really had no choice so that my wife could get faster speeds for her online courses. I had the HughesNet representative change our package to the top-of-the-line $99, 15 Mbps, package on the spot. With the equipment rental fee, our total bill would be $110 per month plus taxes. Yet, we were promised up to 15 Mbps speeds and a 20 GB monthly usage allowance which we were assured would be more than adequate for our needs.

Once the change was made, it didn't take very long to notice that the speeds with the better package were worse than the speeds with the lower costing package. I called HughesNet technical support to inquire why we were getting worse speeds with the higher costing package. The first technician had me run a number of online tests to determine what our speed was. Once the tests were ran, they did determine that our speeds were not very good as I had stated. That technician suggested I go back to the lesser package because the lesser package seem to get better speeds. I questioned why I needed to go back to the lesser package when they were selling a package that was supposed to get speeds up to 15 Mbps. In other words, I asked, "Why can't you just give me what I am paying for?" The first technician didn't have a clue. Unfortunately, I talked to many other technicians in the days and weeks following and none of them had a clue as to what my problem truly was.

We were never able to reach speeds anywhere near 15 Mbps from June 14, 2013 to the day we canceled on July 25, 2013. The best we could ever get was somewhere between 4 Mbps and 5 Mbps yet we were paying for 15 Mbps at a hefty premium.

When I was getting close to the end of the 30-day trial period, I called HughesNet once again to request an extension on the trial period since they had not yet provided service anywhere near what they were advertising, and for what I was paying. They did allow a "complimentary" extension of one additional month of trial period making my total trial 60 days. If I wanted to cancel service, I had to do so by 12 August 2013. I did cancel, as earlier mentioned, on 25 July due to their inability to pinpoint the actual problem with my Internet speed. I was receiving less than (4 to 5 Mbps) their own policy of 60% download speed (60% = 9 Mbps) and they had no clue how to fix the problem even after sending a technician out to check the equipment (a technician they initially told me I would be responsible for paying for which I angrily refused).

It gets worse from there...

Upon cancellation, I had a $73.36 credit balance on my account for some credits applied during the fiasco. This was money given to me for services NOT rendered but which I had already paid for. Prior to this, HughesNet required a credit card on file to pay the monthly bill and they had my card on file for which they had been charging monthly since day one of installation (14 June). When I inquired as to when I would be receiving my credit balance back to my bank account, they said that the next billing cycle would have to happen and that I should see the refund of the credit balance ($73.36) by 13 August 2013.

13 August arrives and I see no refund to my bank account. However, I DO see that $326.64 has been debited from my bank account to HughesNet. I have no clue why I am being charged this amount. I call HughesNet to inquire. The billing rep tells me I was charged a $400 "Early Termination Fee" ($73.36 credit balance on my account plus $326.64 debited from my bank account) since I did not complete my two-year contract. I reply that I wasn't yet under contract since I was still within the trial period. They said I only had 30 days for the trial and I told them to look again because I had been approved for an additional 30 days (60 days total) because their service had not been working properly for the entire time I had it.

They went back in the notes on my account and verified that I was right. They refunded the $326.64 to my bank account the next day. I asked them why they also didn't refund the $73.36 to my bank account since they were supposed to do that by 13 August as earlier promised? They then told me that, since there was a "computer mistake" in erroneously charging me the $400 early termination fee in the first place, I would now have to wait an ADDITIONAL billing cycle to get a refund for the remaining $73.36! I didn't like that answer as it made little sense considering they easily refunded (the next day) the $326.64 they erroneously removed from my bank account just the day before. Why I now had to wait an additional 30 days to get the remaining $73.36 was beyond me. I decided not to argue and waited until 13 September to see if my remaining $73.36 arrived into my back account.

13 September arrives - no refund. I wait a few more days to see if it comes in. It doesn't. I call HughesNet a few days later and immediately ask for a supervisor. Yet, HughesNet does not like to allow contact with supervisors although, on this day, I finally got patched through to one named "December." This, after 45+ minutes on hold and two separate calls (NOTE: if you get transferred to any other department at HughesNet, for any reason, your call will likely be dropped and you will be forced to call back. This was a common occurrence. By design? You be the judge)...

Anyway, I told December the story to date and she claimed she was looking at my account and concurring with my assessment the entire time. In the end, she said, as others before her had, that I was due a refund of my credit balance of $73.36. She would have to "contact advanced billing" to get the refund started. She told me she would call me back later that day to give me the details on when my refund would be processed but "that it usually happens within 48 hours but as long as 7-10 business days." I asked her to make sure she called me back as every person before her had not followed through as they said they would (from technicians to customer service to billing). December assured me that she would call back within a few hours once she talked with Advanced Billing and started the refund process.

One week later and I still had not heard from December nor received a refund of my $73.36. I was livid. On my way to Kansas City (a 3-hour drive) yesterday, I decided to call HughesNet yet again to see what the holdup was. By this time, I had spent way more than $73.36 of my time trying to get this money returned to me and yet, the money wasn't the point anymore. The principle of the matter was.

I first got a lower level customer service rep who did NOT want to transfer me to a supervisor even though I asked him four (4) times to, and very politely. He wanted my account information, and once I gave it to him, he proceeded to tell me that I now was not due a refund due to my credit balance ($73.36) being applied to my final bill. At this point, I am trying to maintain a semblance of professionalism as I tell him he is dead wrong and that my bill was paid in full, and deducted from my bank account by HughesNet a week before I cancelled. He would hear nothing of it. I asked one more time, very strongly, to speak to a Supervisor. He finally relented then put me on indefinite hold for over 20 minutes before I hung up and called back in hopes of getting another rep.

Long story short: the last rep I talked to, Pedro ** (real name? You be the judge) was the most helpful of any rep yet over three months). After hearing my story (told for the umpteenth time), he researched everything, had a supervisor look at it, and the supervisor approved the credit balance. The supervisor then had the Advanced Billing department issue the refund (owed since late July) to my bank account. It showed up on my account today (9/14/13). FINALLY!

HughesNet is the absolute WORST company I have ever dealt with. They gave me substandard service at a premium price. When there were problems, since day one, with the service, they hardly suggested reasonable remedies. Their goal was to lock me into a two-year contract - good service or not! Then, when there were problems, their technical support, billing and Advanced Billing personnel were of no help. Even their supervisory personnel made promises they did not keep. Additionally, a 20 GB monthly usage allowance is very small for mid-to-heavy Internet users. If you play online games, or stream online movies or music regularly, you will easily hit your 20 GB limit within the first week! I will NEVER use a service provider that has such a small usage allowance ever again.

In the end, I was paying over $40 more per month for substandard HughesNet Internet service, with a 20 GB monthly usage allowance, than I had paid for the previous 15 years with my former provider with unlimited monthly service.

I would NOT recommend HughesNet for any reason under any circumstances unless you are okay with paying a lot for substandard service. Their commercials for Gen4 do not tell the whole story. I was NEVER able to receive anywhere close to the speeds promised but they were still more than willing to take $110+ per month from my bank account nevertheless. I praise God that AT&T DSL finally arrived into my neighborhood just before my 60-day trial period was ending. Now I have 6 Mbps DSL (half of what I had at my previous home) but eons faster than HughesNet and for only $35 per month with NO contract! I am relieved and happy to finally rid of HughesNet!

BUYER BEWARE!

The next morning, the installer, clearly an idiot to say the least showed up. It took the installer a good while to get service up and going. He had little knowledge of how to configure my router, computers, etc. That should have been my second clue. Anyway, I tried it and it was really no better than what I had with Argon. HughesNet though had 24-hour support so that was good, I thought. First, I tried the MagicJack and it does NOT work with HughesNet. At least that worked with Argon.

Weeks ago, I called HughesNet regarding my first bill. It was $60+. I was told my first 3 months were free by the initial sales person. HughesNet had no clue what I was talking about and would not honor that. They would give me 3 months at a $20 per month discount. Yesterday, I received a message on my computer saying that my bill was delinquent. Strange that they have gotten a month or two prior months just fine. I tried to click on the link but it was broken. I then called and found that my bill was $86 per month. This is not what I agreed to. I told HughesNet that they could come and get their junk.

I am done. I am going to my bank in the morning and will do what I have to do in order to make sure these crooks no longer have any access to my money. I hope that I can at least help one person avoid these scam artists. I am getting new internet service with another small company who actually has support and good service for $50 per month. I should have gone with this company in the first place. I have learned my lesson. STAY AWAY FROM HUGHESNET AND ARGON TECHNOLOGIES!!!!

You cannot mail it because they only have a P.O box and that's where checks go and they can't receive mail there; the checks go straight to bank. REALLY???? Hmm, let’s see…do you really think that a bank opens all their mail? This is ridiculous. I understand them wanting proof because everyone would be dying to get out of their service but come on. REALLY??? After reading other comments I don't see this being a done deal once they receive the death certificate.

Original Review: Sept. 19, 2013

HughesNet will not cancel service on my account. We have never liked their service that started 3 years ago. I tried to cancel after starting a new provider and they needed a copy of my husband's death certificate because it was in his name from the start. We faxed a copy of the death certificate to 3 different fax numbers and 1 person said they had seen it but just transferred me to another person and on and on until a supervisor came on the phone to only confuse the whole thing more. They have billed my credit card for yet another month that I have not used their service. They make you so upset that just want to scream. I fulfilled my 2 year contract and I demand service.

After they turned it off, even though we were unaware we had limited usage, it took 4 days to come back on. Then I had a debit on my bank card for the bill $63.26, I nor my husband ever set up for automatic bill pay. I would not let a company I have never heard of take money from my account every month directly from my bank account. I am fuming mad. We have called several times trying to get it credited back. They say since he gave them the account #, they automatically have authorization to use it.

How? It is my account in my name and I have never spoken to anyone from Hughes Net. He told them they cannot take money from anyone's card without their approval. They just continue to argue. So he asked, "If I stole your credit card and sign up for Hughes Net and used your card to pay for it, that's an authorized charge?" The rep says "yes". Seriously? He asked them what name they have on file for the credit card and they have his. He is NOT on my bank account. He does not have a card with his name on it from that account.

I have never been so angry with a company before. They refuse to refund me and offer next 2 months free. I do not want internet service that does not work. So now I have to dispute it with my bank, which should take about 3 weeks. Also we were told it was $60 a month, our bill actually was supposed to be $85! We were issued a credit since we were without internet for days. They do not explain their practices and take your money, charge more than quoted, cut off your service with no explanation, not to mention using someone else's credit card that they have never spoken with. We live in the country and do not have many choices of internet provides. Luckily we did find a legitimate company, Sudden Link. I highly recommend them.

Unfortunately during the call, the rep managed to mess up my account so that Outlook Express now said I had wrong username/password. So now I can't use Outlook Express. Another call, trying to explain this affected 2 computers, a laptop, and a Nook; the rep insisted on checking settings in my computer. I asked to speak to a supervisor. After 10 minutes on hold, I was told I would get a call back within 4 hours - that was yesterday!

On August 5th, no box. I called inquiring the whereabouts of the UPS box. I was told another box will be shipped. Ref no. **. On August 19, no box ever received. I told the operator I will package and ship the modem. She gave me your address in Maryland and it was shipped via USPS same day. It cost me $17.89, ref. no. **, RMA **. On Sept. 4th called to inquire about my refund. I was told that I need to mail the LNB and to expect UPS box within 3-4 days. That was 8 days ago... No box yet, ref. **, RMA **.

As you can see this dilemma started almost 2 months ago. My patience is getting thinner by the day. I need to protect my assets. I will wait another 10 days. If not solved I have no choice but have small claim court remedy this situation. Thank you for your kind attention.

We use online to pay bills, email, and Facebook. 3 weeks and I maxed out my 10g. The download and upload is so SLOW. Billing... they have been charging my account without my approval and are now jacking the price up. I have never had the speed work anywhere near the 4G they say it does. I called to cancel and they said I signed a contract... they are looking at it now. I denied that... said "If I signed where is my copy? Can you send me a copy?" They said no they cannot... I do not recommend ever using this company. The so called tech support is horrible. Language barrier is huge... DO NOT buy from this company. I will be suing them if they will not stand by what their installer stated. Horrible...

When I initially decided to try their trial program, they told me that I had to provide my debit card number to initiate service. I had some trepidation about this and said I did not want HughesNet willy nilly extracting funds from my account without my permission. But the Hughes representative assured me that providing my card number was only being used as a credit check and under no circumstances did it give them permission or access to my account without my written permission. Well, they never got that written permission, but as it turns out they did not need it. Forthwith, they took out $117 from my account for installation and continued to take out hundreds of dollars from my account in the ensuing weeks for services rendered.

When I called within the 30 day free service period to have the service disconnected, each representative I talked to said that they were not empowered to disconnect my service. I was transferred and transferred only to be finally hung up on without ever speaking to someone who had the power or authority to rid me from this parasite, robbing my bank account. The final resolution of this incredible experience was that I had to go to my bank and close out my account with the bank and open a new account. So, my advice to you is if you decide to hook up with HughesNet be very, very, very patient waiting for downloads and emails (i.e. bring a book), and of course, don't forget this: have a pair of scissors handy because at some point your credit or debit card will surely need it. Bloody and bruised but still alive.

Today I went to make my regular one-time payment for my bill. The amount (because of credits from where they screwed up before) to be charged was $37.29. Instead, they took out $110 plus that amount. I never authorized the $110 charge. I authorized the other one. TWO HOURS on the phone with one person (and being on hold a lot), nothing was resolved. They said they would refund my debit card the $37.29 (which I actually owed) but not the $110 (that I did not owe). I was then told that I had set up auto-pay which I did not. I was never allowed to speak with a supervisor, as the young man (who kept putting me on hold for 20-plus minutes each time) said a supervisor was not available. But yet, after he came back from having me on hold yet again, he said he had been "speaking with his supervisor". This has still not been resolved. I have been offered the refund of the $37.29 and a $20 credit on my next two bills. That $110 has severely screwed up my finances because they won't do the right thing and fix their mistake. My bank is unable to do anything until the charge goes from "pending" to "posted", which could take a week or longer.

I was in business for a lot of years and never in my life have I dealt with a company so unprofessional. I was placed on hold today in hopes of my getting fed up and hanging up, but I refused to. They finally came back and still, nothing is resolved. Then I'm told I'm stuck in a contract for however long. A so-called supervisor was supposed to call me hours ago. I'm not holding my breath while waiting on that particular call.

Do NOT get sucked in by this company. Don't get sucked in by the so-called cheaper prices or the spiel they throw out for the 'better and faster Gen 4'. It's all total BS. I've been stuck with them for years and if I didn't HAVE to have internet service, I would have dropped them a long time ago.

Okay, so I got hooked up and am amazed at how slow and spotty the service is. It really is bad. Requires me to restart time after time because I lose connectivity and when I am on, will go from online to offline in seconds with their "system checker" still showing that I'm fully connected. After a few first hours of frustration, I figured it would get better so I stopped being angry. THEN the next day, not even 24 hours after I was hooked up, I tried to get online and could not. I then got a pop up message that my account was PAST DUE! WHAT??? I hadn't even had a full day's service yet and my account is past due?

Another phone call to add to the list of others before and after getting hooked up (after, because of not being able to stay connected), just to be told that there was nothing they could do about that error and I'd have to put up with it until my first bill was paid. They said "it's a system generated message" and cannot be removed until a payment is made...even though I didn't owe one yet. Not acceptable. Spoke with a supervisor who they said they'd take care of it. They didn't.

Now, today, just 4 days later, mind you, my billing cycle has come around and they ONLY can take payment from a debit or credit card. I had set up my debit card for the payment to come out of my checking each month so I was okay with this happening. EXCEPT THEY TOOK 2 PAYMENTS OUT OF MY ACCOUNT today! On the phone again this morning like a raving lunatic, only to get another "sincere apology" for this screw-up and to be told that it would take 7-10 business days for the money to be put back in my account! It took them 2 seconds to take it out and now I have to wait 7-10 days for it to be put back in.

I have decided that I will keep the service for the entire billing cycle and then cancel before they can charge me the $400 they said I'd owe if I cancelled within 2 years of signing up unless I cancelled in 30 days! I'd rather go without internet service and sell my computer vs. putting up with their horrible service and blatant rip offs. They are by far worse than I ever would have expected a horrible service provider to be. They have a monopoly and they know it and they flaunt it in your face. Something really needs to be done about this.

WRONG. It immediately after set up was slow. Months later, Gen4 came out. I got my grandma to call for it since it costs the same price as Gen3 so why not right? It is the same price for a supposed better speed. Well I was glad I got it for the first week. It was at it was promised - 10mbs at all times. I would mass stream anime and play games and have a good time till after the first week. Oh and I forgot to mention earlier on they said they would come and install in 3 days but it took them over 2 months to send the guy to install Gen4.

Well it worked just fine, the bill stayed the same at $60, but as it slowed down to near 0, I now expect a range of 0.1-0.10 mbps on my speedtest always and it used to be okay since it was summer time so I could stay up till my free time at 2 am till 8 am (still an awful time to stay up just to stream stuff and play games). So basically they wasted my time and energy for months and months. If I had ever, ever read any of these reviews I would have gotten anything else, but sadly we cannot get AT&T or Verizon or Centurylink or Dish or Cable. So Hughesnet or dial up - I chose Hughesnet. I hope someone gets the money to sue them or mass group sues them and they get SHUT DOWN. They waste people's time and money. This company needs to reform itself or be gone.

So we were forced to get HughesNet as nothing else was available and cellular coverage for both AT&T and Verizon is very spotty here, making it near impossible to surf the internet on our iPads. Long story short, we had HughesNet installed and have been VERY unhappy with it. We selected their fastest service possible as my wife and kids are all in school and need the computer for research and my wife for online classes. We have found that HughesNet doesn't come near its advertized speeds; at one point, I clocked it just above old-school dial up at 2400 bps. No kidding! Good luck trying to get any streaming video, downloading any large file (or uploading), watching movies...or really anything of value.

When the service is running faster than dial up (as it does, sometimes...we can sometimes get through a YouTube video without it buffering...and consider ourselves lucky!) you burn through "tokens" like they are going out of style...to the tune of $5 a pop. When my wife had to take some online courses with a video stream, there were days she purchased four and five tokens, just to be able to maintain some semblance of speed. If you don't buy a token, you drop to literally dial up speed...or lose connection entirely.

Sadly, these tokens are "supposed" to restore your speed for a 24 hour period. HA. Never seen that. We have Verizon coming out on Tuesday to install their new satellite internet system. I sincerely hope it works better than HughesNet. This has become such an issue that the next time we buy a house, we will make sure it has FiOS or cable internet. Otherwise, we won't buy it. And definitely, we will never, ever get HughesNet again.

They want $300 to cancel our "2 year contract" in which I was never informed that I signed. I would have never signed a 2 year contract knowing we would only be in that apartment for 1 year tops. I am completely blown away by their misleading sales techniques and how terribly they deal with their customers. After asking to speak to the manager, I was placed on hold for 5 minutes when the lady finally came back on the line and offered me a 50% "discount" on the termination fee. I asked again to speak to the manager in which she refused.

I got a call the next day from an overly pleasant representative asking why I was canceling. Honestly.... If they actually listened to their customers and recorded what I said they would have known that I'm moving to an area that I can't have a dish at.... I stated that at least 5 times during my cancellation call, and they kept trying to get me to change my mind. Unbelievable. Terrible Internet with even worse customer service. What a shame.

Trying to get help was a joke. No one would let you explain the problem they just wanted to run the diagnostic from a remote location and always said looks good on this end must be your equipment...after many attempts and wasted hours on the phone I finally got a service call and the tech that showed up told me the problem was my brand new less than one month old laptop - said the connection to hook up to modem was broken. I now take in my laptop to have looked at and after being charged $50 for a diagnostic test I was told my laptop was just fine. No broken connection. I then out of frustration put the service on vacation and agreed to pay the rental equip. fee of 11.20 per month.

I did not have the money to pay the early cancellation fee at the time and also wanted to see if I cooled off and may want to try again. After the 3rd month on vacation and without permission I was charged for a full month service and had no recourse to get my money back as they just took it out of my bank account. I now have to close that bank account and then I called and cancelled the service permanently. Now I am in collections as I refuse to pay for the month I was charged for but never used a single second of the service. Just say no to Hughes Net...

I called HughesNet because I had checked with them and they said there would be no additional cost. They said it was between the installer and me, but they would send me a box with a return label for the equipment. The outcome is... we are taking the dish down ourselves and patching our roof, boxing the equipment up and mailing it back. We got nothing out of this except a lesson in NEVER dealing with HughesNet again and a huge pain in the butt. Oh... and did I get any of my 50 bucks refunded... NO.

I am unable to be at my home during those hours since I work full time. I was then told there was no possible way for anyone to come out during the hours I am available. So I decided to cancel my service due to the fact that my needs could not be met. I was informed by the customer service rep, that I would be charged for the early termination of my contract. I spoke with this guy about the reasons I was choosing to terminate the contract were because they were unable to uphold their end of the contract. He then told me he would adjust my bill to cover half of the early termination fee. I told him that was not good enough and he informed me that that was the best he could offer. So I agreed to cancel the service, but informed him that I did not want to pay ANY of the early termination fee.

So now a few weeks have passed and I received the box to return my router and dish, and my final bill with half the cancellation fee! I decided to try to call again and express my dissatisfaction in their customer service. I called and ended up with the billing department and got a case ID, and was told they would transfer me to Account Management Team, and was promptly disconnected! I called a second time, and went through the same steps and was again, disconnected!! On my third attempt, I was not going to be transferred until they could explain to me why I had been disconnected twice, and after about 20 minutes of speaking with one person, I was finally transferred to the account management team successfully! I spent about 25 more minutes explaining the events of my cancellation to a very polite customer service rep who told me exactly what all the other reps had already told me.

So I asked speak with someone above her department, which was, of course, an impossibility! So I ended up with a mailing address for their customer service department to send a letter of complaint. Really this is the most annoying thing I have dealt with from a "Service company", and I would highly recommend everyone thinking about going with HughesNet, to do some research prior to signing up for anything!