HughesNet Reviews

I don't normally write reviews on customer service but after my experience with Hughes, I feel consumers need to know what a ripoff this company is. I moved in, in January 2014, and internet was extremely slow. Called "numerous" times and was on the phone a minimum of 1.5 hours and one time 3 hours. They told me I needed to upgrade my data to 10G, with an additional cost. I did so and the service was still horrible. Moved out in December 2014, and still could not get internet service. I was paying $90 a month for something I could not use. They finally reduced my bill to $70, still crappy service and still paying for a service I could not use. Finally, I cancelled the contract and it cost me $250.00; a total of approx. $1300 for nothing except aggravation. Their so called "technicians/help desk" are from India and very, very hard to communicate with.

Hughesnet has charged my credit card after I've asked them at least 5 times to remove it from my account, they say they did but when I verify again it's still there. So I was so fed up with this company and the slow internet speed and all the other terrible customer service that I terminated the contract. So they say I owe them $355... fine but I want it to be billed to me. I called 1-24-15 which was my termination day... walked through everything that needed to be done. The box being sent out for equipment return, my credit card being taken off the account and them sending me a PAPER BILL that I can pay and I woke up to my phone lit up from the withdrawals from my bank account and what's on there... HUGHESNET!!!

Without any caveats from Hughes net, I had my directv on my home WiFi network. Its constant use of my internet connection used up my monthly bandwidth allotment in a 36 hour period including 30% of my anytime allotment. Hughes then throttled down my speed to 10K. Slower than dial up. That was my fault. Ignorance is no excuse. However, when I bought additional bandwidth, my speed remained so low that my newly purchased bandwidth was unusable. Had my sons and I not been somewhat savvy, we would have been screwed, blued, and tattooed. We removed directv from the WiFi which considerably reduces our TV choices. It seems that Hughes net is not compatible with 21st century technology.

I work for HN, the training manuals here are geared towards us winning and you losing. The supervisor in CS watch and monitor us like hawks. We are trained in giving the run a round as we count on you giving up. Just like big INS companies, we practice almost the same. Denying everyone at first, the % of people complaining and calling back is small. You see it's all about the numbers, we don't care about how much you complain, we count on sales!!!! We are trained on dragging out all (situational) calls. The longer you are "in our system" the more we can charge! This is a game folks and you will never win. All that matters is getting that credit card number! Trust me!

I was ready to buy their system. They told me their system support Vonage. Now I found out this is not true, after reading all the bad reviews and I could've not find a good one example. I am going to cancel today. I thought driver TV was a good product. I guess I wrong.

If anyone is thinking about getting Hughes Net Internet I would not get their service. It is nothing but trash. It's worst than having dial up, it's very very slow. A few days a month it's ok but about three weeks out of the month, it's a joke. Would never get Hughes Net again. They promise great speed but they do not give great speed. It's very slow since I got hughes net. I have talk to people that also said they have hughes net, even they told me it's was slow. I am just sorry that I got it. Never again will I have Hughes net.

HughesNet has to be the worst ISP on the market. DO NOT sign up. Speeds are horrible, quality is horrible, customer service is horrible. I cannot believe these clowns are still in business. When you call them to let them know that their service is down and you cannot hit any websites, they claim that everything looks good on their end. Then, they'll want to send a tech out to make "adjustments" that will cost around $170 for a visit. The speeds are nowhere near what they advertise. I run speed tests from speedtest.net and HughesNet will tell you that they are not an accredited site to use. I get real download and upload numbers from speedtest.net without compression tricks, etc. HughesNet wants you to go to ** (or some similar site) and count "Mississippi's"! Yeah, you're right HughesNet, that's far more accurate than speedtest.net.

I have had Hughesnet service for just over a year. Installation job was not done well. Upload and download speeds are slow, slow, slow. When calling their technical support line, the usual response is that the problem is my wifi router. Well, the first one was the unit their installer sold me with a money back guarantee. It took me getting really upset with the installer, a third party contractor, to get to return the unit and get a refund. I replaced their's with an ASUS router that is a little better. Bottom line, calling Hughesnet tech support is next to useless. The last option I was given, was to pay to have a technician come to my home to diagnose the problem.

I live in a rural area and Satellite Internet is the only option available to me at this time. I work from home and was told to acquire service through Hughes Net. This was in October 2014. What a mistake this turned out to be! First I went with the Pro package, which offers 20 gigs of data per month. What the rep over the phone failed to disclose was that only 10 gigs of data is available / usable during "normal" hours. The other 10 gigabytes are only available after 2:00 a.m.

This company takes advantage of people that live in places where they can only use Hughes Network systems. If we ever have another choice of an Internet company in our area, we will get rid of Hughes Network. Way too expensive!!! I hate having Hughes Network!

First off, this company is terrible! The data usage policy is a total racket and I for one was not pleased. The prices were entirely too much for the service we were getting. Within three days, speeds were slowed down and every time I spoke to a customer service representative, I was told a different lie by a different person. Also, I started out on the Basic Plan, and then upgraded to the Ultra Plan. I was under the clear impression that I would have enough data to stream Netflix and various other sites but it was obviously not the case. They are running a scam on people that they know have to use them as a last resort. I hope that no one has the displeasure of dealing with this company. I would give it a -10 and two thumbs down!

Short story... After 3 years of wasting money and upgrading to their best service... it's not worth it. I get much better speed out of my cellular service provider's hotspot. Hughes Net is close to Dial Up -- they should be closed down for lying to customers. To top it off when I called to cancel, I had the worse and rudest experience of customer service of my life, from their account managing department. After 35 years this has been the worse so far. Honestly stay away. I wish I could file a complaint with the company about the account manager "Curtis" - just plain horrible.

After having spent 3 hours on the phone in conversations with 4 different customer service representatives, none of the 4 reps were able to provide me with a written policy. When I agreed to become a customer in July of 2014, I was told that I could suspend my service for up to six months at a time, resume it for a month (or longer), and then suspend it again for up to six months. At no time did the representative clarify that it was only 6 months in one year. In addition to that rather critical point of information, I was not told that my 2-year contract time would also be put on hold. They did inform me that I would still need to pay equipment rental fees, but the service fee would be suspended. Given that I was purchasing internet service for a vacation home that I do not live in more than a month or two a year, the description of the service sounded brilliant and I signed up.

I have moved and am no longer able to have Hughes Net. In Nov. 2014, when I tried to cancel, I was told that it wouldn't be a problem for me to get out of the contract since the issues was not my fault. I would not have to pay any more money to Hughes Net. Now, it's Jan. 2015 and they are still taking money out of my account. Called and talked to a gentleman, and he said there was no record of me calling and cancelling. Wrong, both the tech and I had called them. Now, looks like they still want to take my money, even though it was not my fault. The apartments we live in won't let them drill where they would need to and there are gas lines in the way.

I called Hughes net to get service and they turned around and double billed me for activation fees. I called them and they said "we can't find the double billing" so I went to my bank and sent them a copy of the statement. I even filed a dispute and they told the bank they paid that money back when I canceled the install. I had to write a letter ad file another dispute. They will not let you talk to anyone but a sales person and they just say we are working on it. In the meantime I can not pay my bills or buy food for my house. They could care less. This all started on 1/5/15 and still nothing. I called them more than five times and they only thing I get is a case number. I strongly suggest you think twice before getting Hughes net. It is now 01/16/15 and nothing, no email, no contact what so ever. They basically say "I have your money, screw you".

I contacted Hughes Net in regards to internet service on my ranch and business. The first question I asked was do they offer unlimited data in my area. After the qualifying questions, I was told they did offer unlimited data with no limits. We discussed the different plans and decided on the most expensive available and we as a corporation purchased the equipment at a cost of $299.00. They arrived on time and completed the install. Then that evening, we could not even connect to the internet with the Wii. The following day I had trouble connecting to the internet to take care of some business. I called tech support at this time and was told I used up my data allowance. I explained to the representative that I was supposed to have unlimited data. He informed me that they did not offer unlimited data in my area.

Bottom line: If you can get Internet service with anyone else then go with anyone else. Hughes advertises "Broadband Unbound" when in fact you pay for broadband that is bound and gagged.

Looking for higher speeds than my land based service through Verizon, I added HughesNet 1 year ago. It has been useless--no high speed and no wireless. Paying more than $70 per month and when I asked today about cancelling, was told that the cancellation fee would be $235. Not yet sure how to remove the dish from the roof as I am a 71-year old female, but this has been a very costly "service(?)" and I unplugged them months ago. All told it has thus far cost me $869.86 not including installation costs. On a limited income, the Hughes monthly fee costs me 5% of my monthly income, electricity 14.5%, taxes 20%, mortgage 35%, etc. etc. etc. Not very pleasant living at this time of my life.

My high speed rarely happens... I guess I have to call and ask for some sort of reset which I refuse to do. I do watch movies during the month and it will slow down when I reach my limit but I would believe at the start of my next month it should renew my high speed again. For 3 months now I have not been able to watch any movies. It’s in a constant slow mode. I have a hot spot that works great. After my contract is up I am just staying with my hot spot.

I have had Hughes net service for over a year. Over the course of this year I've had to make numerous calls to Hughes net for everything from billing errors made by them to questioning my VERY slow internet speed. Hughes net offered to "update my service" which I was informed by one of their reps would fix the speed problem. It did not. So after paying $70+ a month for over a year and not even having the speeds to watch a youtube video without having to pause and wait for it to buffer for 5+mins, I checked with one of my neighbors on their internet service, they were using a local phone company's DSL. Although the phone company claims a slow speed of 1mbps, it blows my Hughesnet speed away.

I have Wifi, and only get 20GB a month. My bill is $112.00 a month. When I use my Wifi it takes away from my 20 GB. This is very crooked, when Wifi is free. I bought it and I put it in for our phones, iPads. We can't stream and barely use the pc.

I have Hughes Net internet service because it is all I can get in my area, but I did without internet service for years, and I can certainly live without it again. When I first got Hughes Net, I was happy with it, but then my bill was higher than I was told it would be, they had added things to my bill, that I was not told would be there. Now that my trial period is up, it seems that my speed is more like dial up than high speed. I did play some games, which I was told was not recommended for 5gb. I realize now that I should not have played games because my speed decreased after one week into a new month.

I had ordered HughesNet when I was told by Directv there was no other internet providers in my area (which was a lie by the way). The internet with Hughesnet is extremely slow. Slower than dial up. I am not kidding. Customer service was polite every time I called and they tried to offer me several discounts to keep my membership. Unfortunately, the lowest price I could get was $60/month for TERRIBLE internet speed. So, I cancelled my service.

Okay. So. Switched to Hughes net because I need Internet for online classes because I was recently put into a cast and am unable to walk on campus and I don't live in the dorms. Signed up in December 2014, installed on January 9, 2015. Let's start there. The technician who came in was RUDE. Oh. My. Word. So rude. Where do I even start?!

Don't know what is worse - the internet service, the customer service, or the tech service. Can't download a movie or go on demand and it's faster to look up your questions from an encyclopedia than wait for your Google browser. They refuse to send service techs. Do not make the mistake of ordering Hughesnet.

I had Hughes Net for 2 months. This is the worst service. After calling to cancel my service I was told I have to remove the radio transmitter, located on my roof, in order to return the equipment. When I informed them, I'm 67 years old, I was told get someone to remove it. This company is not user friendly for seniors. I've never been charged to canceling bad service.

I received my bill and there was a charge for 54.00 for tokens that I had presumably purchased which I didn't. I called customer service and after being on the line for 30 min with someone, all they would credit my account was 24.00. The customer service insisted that I had made the purchase, which I know I did not. Just make sure everyone checks their bill.

We had Charter internet but moved a few miles away and it was unavailable in our new home. We bundled and got Hughes net. Worse mistake of my life even though I had little choice. I have trouble getting my emails most days and never use it for downloading or streaming but everything takes forever. Some days it is difficult to get internet at all. My kids have to do homework that requires research at their friends or at school because it takes forever to get one page to download. It is much more expensive than Charter was and the worse internet service I have Ever had.

The site says be fair and accurate, so Hughesnet does send an email disclaimer stating you will be charged a cancellation fee if you do not cancel before the first month is up... There's the accurate news. They also claim that I would get 10mb/sec of internet service.. not very accurate AT ALL, more like 2 on a good day, the rest of the time none. I had service with this company for 1 month and they did charge me the cancellation fee, which I am very willing to pay based on the service they provided.

After suffering through 3 months of extremely expensive and inferior Gen 4 internet service from this company, we opted to pay out our early cancellation charge of $340 in order to SAVE money. We were paying $119.00 per month for horrible internet service and not near enough data for only 2 people... and we are only recreational internet users. If you work at home, forget about this one. If you ever want to stream ANYTHING, forget about this one. Not only does streaming eat up your data but it doesn't work 95% of the time when you even try. Even on their premium plan we were forced to buy tokens to cover our internet usage and the streaming was no better with their premium service than with their mid-priced plan.

When I moved to our new home, I wanted to get away from the current internet company I was with due to bad service. I traded one devil for another. Ricky was awesome when signing up. Gave me many promotions and listened to my concerns and answered my questions. He even added information to the conversation that comforted me that Hughes Net would work for us. But he left out the most important information about how the allowed gigs and how they are divided; 80% of them have to be used between 3 am and 8 am. Ummmm... I am sleeping then!?! I discovered this in time and was able to cancel within my 30-day trial. Even then though the representative tried to get me to stay when I clearly related my distaste for sneakiness and that the service was not adequate for my family. Any company that has to dupe a customer into service is not an honest or reliable company! STAY AWAY and Hughes Net, SHAME ON YOU!

We had to move my family to the country side with my mother in law while I attend school and work part time at the start of 2014. HughesNet was the only option in this area, unfortunately. I was insured by the rep on the phone that I would have great coverage for my extensive online work as well as my son who frequently watched videos on Netflix and YouTube. The first package proved wrong so another rep upped the data package ensuring me that this would be the right deal. Again we ran out of data before the cycle doing only what we were used to doing with our previous provider. This has caused me to cut off the rest of my household from the WiFi in order for me to continue my studies online.

Preface - I am not a computer newbie - worked for 22 years as network analyst for a LARGE oil company. I have documented proof that HN cheats when you buy tokens - Using FRAPS recorded my desktop; bought 500, 1GB and 2B tokens... and the result are very repeatable! 500 MB token revert back to slow 18KBps after 300-330 MB's - never got 500MB! 1GB token consistently would slow down after 620-700 MB's - always 2GB token is always 1.5-1.6 then back to 18KBps slower than dial up. If I remember right (long time ago) 14,400 was faster than this - probably no faster than 9600 dialup. This was controlled - no wi-fi, one computer directly connected to the HughesNET Modem, same computer and operating system - and to quantify this when I get my monthly high-speed allowance, it was always >1000 KBps. To replicate you must use a server that is well known to be very fast - Like Adobe, Apple - very fast and stable and not overloaded. So, I say you only get about 66% of what you pay for!

This was said to be high speed internet, this is far from true, I had internet dsl that was 512 kb that was just as good. I tried to cancel and was told I had to pay 355 dollars for stopping early. This is after I paid 300 dollars for equipment. I was under the impression that there was no contract because I paid up front.This is the worst company I have ever dealt with.

Horrible company! They charged me for the equipment and won't refund me even though they receive the equipment. There was no warning or notice that these charges were going to be taken and it has put my family in trouble financially. I was a customer for 3 years! I've had issues with them before and it is not worth the hassle. Crappy service and expensive prices! Go with another provider! AVOID HUGHES NET AT ALL COSTS!!!

Wow! I literally JUST got off the phone with HughesNet after an ordeal that has lingered for over 4 months! First off, I do write a lot so let me summarize here what will be divulged in the next several paragraphs: DO NOT, under ANY circumstances, have HughesNet as your provider!!! Please heed this warning literally -- you are better off WITHOUT service at all if HughesNet is your only option (which was the case for me being somewhat 'off-the-grid' here in Northern New Mexico. Seriously, you are completely better off -- use a cellular web service before even considering HughesNet.

My elderly mother has had HughesNet for over a year. She has not had service for over 2 months after numerous calls to try and get the problem corrected. They promise to send someone out but never follow through. She really needs internet as her phone is often not working. She is paying for service that she does not have. I think they are intentionally taking advantage of her because of her age and they think they can get by with it. This is at best a borderline fraudulent company! Someone should put them out of business!

Due to DirecTV not telling me that I had the option of using CenturyLink for my Internet when I switched two months ago, I settled for Hughesnet as that was the only option offered to me. It's been a nightmare. Hughesnet works like a cellphone data plan. Once your data is gone, you slow down to a dial-up speed. If you don't unhook everything when you're not using the PC, their modem continues to suck your data. One way to slow that down is to unhook everything every night. It also helps to turn off all of your auto-updates for your anti-virus and things like Windows Update and do them manually.

This is a predatory, fraudulent company. They offer terrible service, marketed as high speed internet, but not even close to what anyone would expect of that service. They also repeatedly overcharged me and refused to credit my back those overcharges. When I returned the equipment, they initially refused to refund the entire amount they had inappropriately charged me for it, claiming it was "taxes" and I should "call my local tax department." They only agreed to refund the entire amount after I threatened to report them to the AG, Better Business Bureau and post nasty reviews about them online. Avoid at all costs!

I was on the phone with a technical support representative for 40 minutes. I expressed my concerned for my very slow internet speed for the beginning of December 2014. I had just purchased their service 11/21/2014. My first invoice of 40$ was due December 21, 2014. I did not receive an invoice. The representative told me "your connection is very slow because you used all of your 5GB of data already". I told her "I am in a new billing cycle which means my 5GB should refresh itself." They hadn't added a new 5 GB to my account as of December 21, 2014. Why is that? The representative said I set an automatic payment of $40 on my credit card so my bill is up to date.

Was thinking about getting Hughesnet but did some research first and read a lot of reviews from customers.I swear, I read over 50 reviews and not one was a good review. I decided to call them just for some info and let them know my concerns about their dismal reviews and the rep told me they were just angry customers who wrote at a time when they were discouraged... he also went on to tell me that they are #1 in the industry and that they have an A+ rating with the BBB... /maybe he didn't think I'd check but I did just that as we were talking .Come to find out, they aren't even accredited with the BBB and when I asked him about it, he said they didn't update their records at BBB. By this time, I knew I wasn't getting involved with these clowns. Told him I thought he flat out lied and thanks but no thanks. He tried to double talk me until I got tired of hearing him and finally letting him hear the dial tone. I was born at night but not last night. All those reviews were negative for a reason and I'm glad I didn't get their service.

Hughes Net stole $324.75 out of our checking account today, Dec 30, 2014 after the account with them had been closed. The account was closed on November 8, 2014 and we sent all equipment back to them and they sent us a refund of $39.00. We purchased a router from them to boost our signal and we paid $40 for it and they refused to refund the money. The account with Hughes Net was open October 31 and only used 4 days, but they refused to close it until November 8, 2014 and stated they would give us a pro-rated refund which they did not until I called them again insisting on the refund.

I ordered Hughes Net in order to install a security system which Hughes said would be possible. During set up I was told that they changed and now it was not possible. The security installer was also told him I was misinformed. Now they say they have no record of these calls even though we both talked to them a number of times during installation day. I asked for a fax to send them verification from my witness - the security company - but it would not go through. Since I have been harassed by the collection service. I would highly advise to never trust or do business with Hughes Net. I emailed them but I do not know if they received it as they only want you to.call them it seems. That does not help as they all repeat the same lingo and no help is given. Poor company.

We moved to another home and I contacted Hughes Net about Internet Service. When I was talking to the sales rep I specifically asked about the speed and was told about different speeds. I told the rep that I have a grandson and wife who use the Internet for downloading and streaming video and some online games. The rep told me that Hughes net would not guarantee First Person Games that require streaming and after talking to him he assured me that the 15 Meg seed would work for everything we were doing but there might be some minor delay while streaming games but would work fine.

With few options at the time, we had Hughes Net installed at our winter residence 7 years ago. I was shocked the first time I exceeded the daily allowance since there really was no mention of this when we signed up. But we installed the status meter and watched how often we used it, never streaming TV or movies, and trying to do any downloads in the wee hours of the morning. We also shutdown all devices when we weren't using them, and turned off wifi on our iPhones and iPads, using our phone service data only. Did this help???? NO!

Hughes Internet IS NOT consumer friendly and the internet services were incredibly poor. I used their service in Nevada (one hour west of Las Vegas) and could barely get on the internet. It was so slow that when my children visited they would set up their own hotspot in my house using their cell phones! When it came to returning the equipment I was never informed that I would have to crawl up to the dish, use wire cutters, disconnect the radio and get it all shipped back before they automatically charged my account. I am 61-year-old female. The person on the phone NEVER EVEN SUGGESTED that I might need to hire a professional and PAY FOR IT to get the equipment disconnected. Will never recommend them, never use them and would let everyone I know what a really bad service they provide.

We tried Hughesnet since we live in rural Nevada and didn't have a lot of options for high speed internet. We could not get the Gen4 because of where we live so we opted for the best plan available and started our free trial. During the free trial it seemed to be much better than any of the local services we have used. The only issue we had was that there was a severe amount of "lag" when trying to play online games like World of Warcraft or Everquest. This was after the operator we spoke to at Hughesnet assured us that even though their disclaimer said there would be lag in these types of games, they used it to play and had no problems at all. The lag is bad enough that it renders these games unplayable for all intents and purposes.

I could write quite a bit but would just be saying what is said in all the other reviews. Suffice it to say all the negatives are true, DO NOT buy this service. You would be better off with dial up, certainly 4G or some ground tower based service. This is a terrible company, lousy product and they lie, cheat and steal.

Over one year of dealing with them and it's worst. They give a hard time canceling service. Well, I stopped payment and now they won't come take their crap back! I was not able to play game, stream videos, even just shop on line, it was a waste of money. I should have just got dial up - it's faster! You guys suck and should get investigated by the Government for fraud! Maybe your satellites will fall out of orbit, put you out of business and do the world a favor. Ps, you can come pick up your equipment and also you are not getting another penny from me. As a matter of fact you should refund all my money.

Hughesnet uses predatory contract/billing practices to lock you into long term contracts and they will charge you for services you have not approved, even if you are unable to use your dish, up to $100/month. Their internet service is sluggish, antiquated and will get cut off when you exceed your allowance, then they charge you more. If you live in a rural area, use wireless Internet from your cellular company instead and your Internet service will be faster and cheaper.

When I signed up with these people they did not tell me that there was a limit on their plan and that I only have a 10g to use a month for the same price I can get somewhere else for unlimited data... I told them I wanted to leave them and they stated after 400 bucks I can leave. I have only been with them for one month and that is it and let's just say I will never go back to these people again and I am looking for someone to buy me out of this place now. Ahhhhhh. Don't go use them. They are a ripoff.

I've had Hughes Net for two years and if I had not invested some money in the setup I would change providers ($500 for dish, $500 for install, $300 for a service call, $50 a month). Pages take over a minute to load, then only load partially: usually about 75% of the text, 25% of the pictures. Can't click on links, can't play videos, the little circle just goes round and round and round and round. I call the help desk constantly only to be told that from their end everything looks just fine. One technician convinced me it was my laptop that was the problem and I bought a brand new Dell Inspiron. And still, the little circle just keeps going round and round and round and round. They blame the router, the weather, tell me I should have bought a more expensive setup, or forward it along to management who never follows up. Nothing gets my blood pressure up like trying to surf the internet with HughesNet, so I just gave up. I use it for email and Facebook and am saving up to purchase and install an entirely new system with a different provider. Hughes Net is a giant ripoff.

I saw Hughes Network systems advertisement on TV for Internet Service which stated FREE INSTALLATION for new customers. I dialed the company while watching the ad. When I inquired, the sales representative told me I didn't live in an area where I could get free installation. I live in Central Philadelphia. I was told if I wanted the service I would have to pay a $98.00 installation fee plus one month of service for a total of $168.00. The rep said this was a discount because installation fees are $198.00. I said your ad just said installation is free. I called a second representative thinking the first one was mistaken and she rudely said "you just called previously, all of the reps will tell you the exact same thing"! I've seen this ad at least 10 times since I inquired about service.

Never ever go with this company. They are sneaky and conniving. If you do cancel your service with this company and they talked you into a temporary suspension claiming there will be no fees until you come back. THEY LIE! You will need to change your banking account and call 3 times and fight for the redemption of your money. Next time your friends tell you don't do it, don't go with them. LISTEN! Get dial up if you have extra time. Less stress than fighting with customer service.

Had the trial service close to 3 weeks, had to call 3 plus times due to service not working. We had signed up for Internet and phone service. Both were awful and spotty to say the least. After this it was decided to quit the service. They said they wouldn't refund the original $79 to start up service. I said I didn't care as I free to move on. Today they hit me with another $236.61 because they decided voice service wasn't free for the month and breaking contract after 3 weeks that's what I owed. Although this was never discussed with me before or after install. Still waiting for a supervisor to call me back on that one. Also their phone service is awful. Trying to get a rep on the phone to talk to is a long and timely process to complain or get help to fix a problem with their service.

VERY SLOW... FOR A $49 service my bill is $80 monthly. Only one device can operate at a time or it takes forever to get a simple web page to load. I have tried to contact a representative about my dissatisfaction that results in dropped calls and no return call when a message is left. PEOPLE, PLEASE RESEARCH THIS COMPANY BEFORE YOU DECIDE TO DO BUSINESS WITH THEM!!!

When I signed up for Hughes Net service I was assured that my costs would be the same as AT&T but I would have better service. But what the salesperson failed to tell me was that the price he quoted was only good for 3 months! When I called Hughes to question my doubled bill after the initial 3 months, the person I talked to explained that sometimes the sales people did not know the true costs and she offered me a small credit for the misunderstanding. Of course I signed a 2-year contract so I am stuck for another year with high bills and LESS service than I had. I believe she told me the sales staff were from an outside source? Hughes is WAY too expensive for the service they provide which is very sub par. I have been asked by numerous people who I use and DO NOT recommend them at all!

This service is by far the worst internet service I have ever had. My dial up in 1998 was faster than this. I'm going to post this on every website everyday until you losers let me out of my contract with NO penalty. All I want is out, there is nothing you can do or say to get me to stay. If I can load the pages. It should not take over 120 seconds to load a webpage in 2014. This doesn't happen sometimes, it's every time at all hours of the day. Customer service is bad, the internet service is bad. This is 100% the worst thing I have ever been a part of.

We called the company to order new service, and was told that we could get on their plan that gives 15 gigs of data between 8 A.M. and 3:00 A.M., and unmetered data from 3 - 8 A.M. daily. We were given a price of $49.99/month for this plan, and were told that we would have a "30-day money-back guarantee" trial period. If we didn't like the service, we would be able to cancel at any time during the 30-day period, and get a full refund, and not be locked into any service contract. So, we signed up, and scheduled the installation. LESS THAN 24 HOURS AFTER INSTALLATION, I checked our account online, with plans to closely monitor our usage, and make sure that we didn't go over our data allotment. Our account page indicated that we had used 100% OF OUR 5 GB! (FIVE! NOT FIFTEEN THAT WE WERE TOLD!). We called Customer Service department ("Customer DEFRAUDING AND LYING TO department" would be a more accurate description!), to inquire about this MAJOR difference. The first idiot that we spoke to told us that they don't even have a 15 GB plan, and that someone had obviously given us the wrong information. A few minutes later, that person transferred our call to (supposedly) a supervisor.

I do not use Internet much. One reason is the constant loss of Hughesnet reception. Most would be fooled into thinking Hughesnet has good customer service by willingly walking you through trouble shooting steps to try and correct the problem. However, after several times of doing this, I advised them today that I am a customer, not a paid employee of Hughesnet, my time is valuable and that I would no longer attempt to fix or repair their faulty equipment or services. Whoever is responsible for this monopoly of forcing Americans to sign a 2-year contract for lousy services came about, I do not know. But I do know why. If they eliminate competition, force their product on people with 2-year contracts, then their quality does not have to be good. Period! Oh, they also tried to get me to upgrade (spend more money) to improve their reception.

This internet service is horrible. Paid 80 a month for very slow internet that was suppose be the "pro." I called to ask why it was so slow and seemed like the guy I talked to had a bit of an attitude. So I switched to a cheaper one they had like 40 a month thinking the Internet couldn't be any slower than already was. Well they proved me wrong. Now it's extremely slow. I just can't wait to get rid of this internet. Like I don't even understand why they haven't improved anything after so many negative reviews. I even had to get off of my wifi to even write this review. Hughes net sucks.

The business I work for has been using HughesNet since 2007! Having only been hired recently, I had a chance to evaluate our current service from HughesNet as we had extraordinary slow speeds and what seemed like very little daily allowance. After researching I found out that our plan we have been paying $60 a month for, get this, 250MB DAILY USAGE! I was very confused why we were being overcharged for such an inferior product as they have been offering 20GB a month AND 10X the speed for what we already paying! I called them multiple times and ended up speaking with the escalations team but to my surprise they did not want to offer any incentive for us to stay with them or any offer to help compensate for the overcharged services. We ended up looking into Exede or Wydebeam. I called HughesNet today to cancel the service and then and only then was I ever offered incentives to stay.

We subscribed to HughesNet for satellite internet service. We regularly had problems with the service and even when it was OK, there was a much too long of a delay. Once it was down for 2 to 3 weeks before we had a repair technician come to fix it. I called to cancel it and they offered to reduce the cancellation fee if I accepted a technician visit and try it for a bit longer. After accepting this and still not being satisfied, they would not honor that offer and charged the full termination fee. I would recommend avoiding this company due to poor service, poor response time and their not fulfilling what their salespeople offer.

I ordered Hughes Net solely based on the fact that Hughes Net staff stated it would work with my security system at my business. It did not work when installed and after calling a number of times, being forwarded to one person after the next, one of them finally admitted to me and the security company installer that I had been misinformed and that a security system would not work with Hughes Net. Now they are trying to charge me $500 to cancel via collection service, even though it was their mistake at giving me false information. They also state all my calls and our security company calls are not on file even though we both talked to them a number of times, for nearly 2 hours the day we tried to get it installed. When I tried to send them written verification from the security company that they also told them I had been misinformed, I was told they have no fax or address to send it to. I give Hughes Net a zero in service and honesty.

We lived in a rural area and hughes net was our only choice for internet. It always seemed to cost more every month. Customer service was ok. We had to cancel twice and pay 200$ early termination fee but customer service said I didn't have to pay it if we just continued with their company. That made me laugh! We paid the fee, never will I use them again!

First we called for service. They Said we would get up to 10mb, & the guy would come out and install the equipment on the 5th of Nov. Then they took $460 out of our account & then the guy said we have a 30 day free trial period & a full refund if we wanted to cancel the service. Ok, we started using it but it was very very slow, we were only getting about 0.13 mb and we were supposed to be paying $80 a month? For this? So we called back on the 23rd and told them we wanted to cancel and the guy we talked to said we wouldn't be get a full refund - that we would be only getting about $350 to $400 and the $60 would be for paying the guy that came out here to install the equipment, so we said ok and then said it would be canceled on Dec. 5th.

This company commits fraud. They don't execute what they promise to. They charge horrendous fees. The installed set us up on auto-renewal of data when we ran out. Our bill was over $200!!!!!!! Had to fight and fight to reduce the $400 cancellation fee to $125. Which is still TOO MUCH! Would run out of data within 2 weeks with the most basic of Internet usage. (No streaming). Paid an arm and leg for it too.

This is not a new issue, but has recently escalated to an intolerable degree and I'm beyond livid. For some time now I've been suspect as to the validity of my being required to use a token in order to fix my internet speed due to my Exceeding my Fair Access Allowance of 250mb per 24 hrs, because I couldn't for the life of me figure out how what I was doing would eat mbs like they were being eaten up. No movies, no TV programs, no music downloads, etc. I basically surf the web. I shop. I play a few games aka POGO. So when in the last few months my bill kept going up and up from the $49.99 due to having to purchase more and more tokens ($74 then $87 now $112) I decided it was time to figure this out. So, I started very closely monitoring my usage but it wasn't telling me much about what I was doing causing me to exceed until today. 1st I want to break down those amounts. The 1st represents needing 7 tokens, 2nd one is 10 tokens needed and lastly 15 tokens or paying $24, $37 & $62 more for my service.

I live in a rural area where satellite internet is the only option. I wish I had researched this company! Service goes down all the time requiring "Re-registration" of the modem with Tech Support. On 4 occasions in 3 months, a technician had to come to the house to fix the system and replaced the modem twice. When the service does work - it is slow and outrageously expensive. Trust me - unless you enjoy a terrible experience that includes a feeling of being ripped off when you pay your bill - don't do business with HughesNet. Each time I call - I ask the customer service people if they would pay this much for a service that they had to have technicians come fix on a monthly basis and went down as often as it does - AND EVEN THEY SAY THEY WOULD NOT!! What does that tell you?

I called to try to set up an account. The customer service representative was not knowledgeable. Her name is Kelsey from Charlotte, NC. I would not feel comfortable giving you guys my credit information. Sorry maybe the next person. Why do you need my address? I do not have any stars for you guys.

We're gone 3 weeks a month and come home to use service and we're told someone hacked in and used our service and no service is available till we paid our bill again. This happened every time we were gone and came home. We even disconnected modem and put it in a safe place and still we had to call and contest with them and were told we used our allotted usage! Hacked in? Give me a break! Hughes Net is a rip off and a complete JOKE... Stay away and buyer beware of the sales and installers who will tell you anything to install the equipment.

I was lied to when I signed up for Hughes Net internet service. I was told if I purchased the connect pro package I would be able to stream movies from Netflix, Hulu, and Amazon. Not true. Ever since day one there has been problems. You call tech support and they are so quick to say that my equipment (not their) is bad. Funny thing is I take my equipment to a friend's home who has a different provider and it works perfectly. For 3 months now I have played this game with them and I am tired of it. I have stopped payment on them until they come clean and become an honest company.

My husband has called earlier in the day and spoke with a salesman named "Micheal." My husband had requested that he call back and tell me about the service to answer any questions I might have. We got the call while in route to an appointment. Just as he was starting to tell me about the plan, my cell phone dropped the call. He called back... not to sell me, but to chew me out in my phone etiquette. He left a message. He said I was very unprofessional, and it was rude to hang up on him, and that I just needed to grow up. My husband called to talk to "Micheal" about his horrible salesmanship, and rude treatment if his wife. "Micheal" was, of course unavailable, no one even knew who he was. He then asked to speak to a supervisor... unavailable also. We were assured that the mysterious "Micheal" would be found and return our call. The supervisor would also be informed. We are patiently waiting for our apology call. (heavy sarcasm) BOY! DID WE DODGE A BULLET TODAY! SO GLAD WE DID NOT SIGN UP... THIS WOULD BE THE ABUSE WE WOULD GET FOR THE NEXT 2 YEARS. Oh and by the way we were referred to this horrible company by Century Link, who we will not be going with either.

We had them come last December 2013 to install internet. They didn't even check to see if the computers were getting it.. just the modem. We called the next day I'm sure it's on their files but now we would have to pay to have them come back so we are paying for a service that we never had for a whole year. We have no internet with hughes. This to me is the biggest scam. We have a 2 year contract for internet but you would think since they are not providing it to our computers, that is a breach of contract. They should pay us for all the months we have gone without their service.

This week my kids actually were doing homework one night and then the next night we had NO INTERNET available at all - no warning - just shut me off and turned off my internet. That is unacceptable. Now I am trying to get rid of them and they said I can't till March 2015 when my so called contract with them expires and I have been with them since September 2012 and they can't show me proof of whatever happened in March 2013 that they said my contract is from. A contract is for 2 years. They must have a different calendar in the Philippines or wherever they are located at this time.

They over charge - they add repair charges without permission. The phone service is terrible. It has echoes in it, and a long delay during calls. I'm very unhappy with this horrible company. Better Business should investigate them.

Hughesnet is a nightmare to deal with. I have had them for several years because I live out in the country. If you have a problem, calling them is truly a nightmare. No one speaks English and this company has no qualms whatsoever about ripping people off. Once when I had a technical issue I called them and wasted a couple of hours total with the outcome being that they were going to charge me to have someone to come out.

11/2014 I ordered Hughesnet, biggest mistake in my life had to buy out right the whole system 375.00 dollars. Slow internet almost the same as dial up problems left and right kept calling them and would say nothing was wrong or somehow manage to go over the data allowance when we can't even get logged into it. Finally got fed up, called them, still not getting through to them that it's slow and not reliable at all. Even though everything is bought outright still will be $400 to cancel it because the contract and they just give me different options. Still will not cancel it or anything.

I called to get the fastest internet I could get from them. I was quoted a price of $179.00 A MONTH but when you read the plans and pricing the highest should be $129.99. I had Hughesnet for about a year and started having problems so I called them. I pay for the insurance on their equipment but was still charged for them to come out. The real kick in the butt is when they first put it in THEIR tech cut the cable too short so he sliced it in, well moisture got in it and I WAS CHARGED FOR THEIR SCREW UP!!! May my contract is up and that will be the last of the money they get from me. Stay away from Hughes Net. They are a BAD company to do business with.

I called Hughesnet to inquire about internet services as I just moved to the area. I chatted online first and the woman said I would need to call their 800# for additional information. When I called the Salesperson, Eric asked the usual questions to determine if I was located in the service area, which I am. He wanted my SSN to run my credit report. I told him I had questions regarding pricing, contract term etc. He said why didn't I already read their website and chat with the previous person to get all that info. I told him I chatted but that wasn't covered as they told me to call you. He then went over the pricing, being very condescending while doing so. I told him I still needed to call other carriers and my current carrier as well and he said, "why did you call me?" Anyone with common sense would have already called everyone else first. He said that Hughesnet is the only carrier in my service area and good look and then proceeded to insult me to a point where I finally hung up. I am an executive in the telecommunications industry and know a lot about what my options are in this area, so his poor sales pitch cost Hughesnet yet another customer I am sure!

I would never GO with this company again. Not only do you get to speak with non english speaking people but they will place you on hold for minutes and minutes and then accomplish nothing. Zero communication with regards to everything about your acct with them. DO NOT DO IT.

I got Hughes Net and lately my computer has been running really slow, so I found out I had to buy a token to try and get my speed back up. What am I paying for every month? They brag how they are the best. I'm sorry but I beg to differ. I'm stuck as I leave too far off the road to get another internet provider. I'm really disappointed.

I've had Hughes Net satellite internet service, through Frontier, for almost two years now and I seriously wish I had another option. For the last three months, my speeds have been more like dial-up, if not worse! I always get the usual "at peak hours you can expect slower speeds" or "what's your weather like? If it's cloudy, that will affect your speeds" etc, etc, etc. I've had techs come to my home multiple times. I've spent hours on the phone with Frontier, who is on the phone with Hughes Net, running test after test after test (all of which are burning through my monthly data allowance). All to no avail. So, if you have any other option at all, do not waste your time and money on Hughes Net.

In Sept of 2013 I started being billed for tokens I was not purchasing. After NUMEROUS phone calls HughesNet finally began reimbursing me the $170 they pulled from my checking account in Jan/Feb 2014. Of course HN doesn't label it as a "reimbursement" but as a "service discount". With the last promised reimbursement finally made just weeks ago the problem begins again! Last month's bill had 2 tokens added that I certainly didn't purchase; today's invoice has 34 tokens added totaling $170 plus taxes. The statements no longer specify which DSS # is associated with each individual purchase so I can not PROVE I did NOT make these purchases.

I ordered HughesNet and was pleasantly surprised by the speed. However, I moved from TN in Sept. Called the company, asked for my account to be on hold and explained I was moving. Then found out that I couldn't have any satellite services and had to cancel. In Dec of 2013, I requested to return my equipment from the Non-English-Speaking Indians they have employed. April comes and goes and I still didn't have a box and started getting collection calls for almost $800 bucks. I called the company, they said it was that high because of not returning their equipment. Can't return the equipment without a box? They said again, they are sending the box. 4-5 business days. July comes along - STILL NO BOX, but another collection call. Again talked to Non-English Speaking Indians who tell me I again have to pay for not returning equipment. I again explain that I don't have a box. Then they tell me I have to get some piece off the dish - WHAT?

I've had Hughes Net for probably 6 or 7 years and it keeps getting slower and slower. I don't even attempt to call customer service anymore because that is a huge waste of time. The worst time is from late afternoon until around 9:00-10:00. Of course, that is the time most people use the internet, but I really don't want to get up at 2:00 a.m. just to get higher speeds. Realistically, in the evening around 7:00, I can't hardly even check email, the speed is so slow. Too bad, us folks out in the country have no other choice.

I signed up with Hughes Net through DirecTV. They took my credit card when they installed the equipment and felt that it was OK to use it without my permission. That is illegal. I tried to cancel due to deployment and was told they only cancel the service for deployment to specific countries (They are crazy). That is so illegal. Have they ever heard of the Service Members Civil Relief Act. They stated that I was in a two year contract, however I never signed a contract. Their staff had terrible customer service and was extremely rude. I will ensure I get the word to everyone I know to stay away from Hughes Net and DirecTV should be ashamed of themselves for promoting the Hughes Net company.

Several years ago I purchased the Hughes Net system for internet service. Yesterday, I upgraded to Hughes net Gen4 service which is a lease program. I told the installer to make sure to leave the old equipment because I bought it. He said that his boss told him to take it. I told him that I did purchase it and that it belonged to me. He left and took the equipment. I called Hughes Net. They looked it up and said, yes, in fact I do own the equipment. BUT that they will not do anything because the installing company took the equipment. I see this as the installer stealing my property. Who is responsible for returning the equipment or compensation?

So very disappointed. We were so looking forward to be able to use Netflix as that is our sole source for movies. Called them, even added more gb but to no avail. Updated my account with operator but when I asked to let me talk to tech they never responded. Was on the line probably 10 minutes. What did we do? What can we do to get out of this misery?

I had Hughesnet internet service for less than a month and experienced slow speeds due to bandwidth usage issue. So I called in and decided to cancel my service because I've found a better deal on Midcontinent for internet and phone and I'm very hesitant to call because I knew that the representative will discourage me about the EFT's and stuff. That will cost me more or less $45, but to my surprise, I talked to a Filipino representative and she was very knowledgeable, sweet and kind rep, and she even informed me that I don't need to pay for the early termination fee because of the 30 days trial, and I have had their internet service for less than a month.

It started in March with my first phone call. I call to terminate my service as I was moving due to separating from my husband at that time. On that call the customer service representative suggest suspending my service for 6 months. I agreed to do this to delay the payment for the early disconnect fee as I had moving expenses to pay and could afford no more expenses at that time. At the time I also inquired what equipment I should bring with me knowing I would have to send it back to HughesNet. I was told the modem, power supply and LAN Cable, so that is what I took with me.

I'm using an iPhone and iPad. I just got my service installed three days ago. Seems like my Internet was slower than 4G. I talked to somebody with a foreign accent for about an hour and 15 minutes. He had me try speed test twice on two different sites and no results. He transferred me finally to someone else who finally told me she wasn't able to help unless I had a regular plug in the computer.

Had no service. Called number of times, never got anyone who spoke English and after canceling and sending correct equipment back they now charged my card and said I failed to send back and want me to obtain my tracking info although they have box I sent. 315.00 for one small piece that I know I sent and yet it's taking forever for them to do anything about my refund and it's my fault their warehouse lost the piece I supposedly didn't send. Needless to say worst service and even worst internet! NEVER BUY FROM THEM. They lie. They steal.

I purchased Hughes Net Gen service about 3 months ago because I live in a closed off rural area and not many service providers provide internet for my location. I chose Hughes Net because one of my close family members has the service and her internet works great and she never goes over. I have gone over for the last two months of service and I haven't even been home during the times that the peak amount of data is being used! When I call customer service I always get someone who speaks broken English and they never listen to what I am saying. They all sound like broken robots repeating the same thing over and over and whenever I ask to speak to a supervisor I get the run around, they skip over everything that I am saying to them and keep trying to convince me to buy tokens.

First of all, when I first signed up for Hughes Net, they told me that my bill would be 49.99 per month. When I received my bill, it totaled over 70.00. I noted a lot of miscellaneous charges that no one ever spoke to me about. I also went online to pay my bill. The system will not allow you to insert the amount that you want to pay. It automatically deducts what is due. In addition, if you pay online at any time, they retain your billing information and automatically sign you up for auto-pay without your permission. When I called and told them that I had not authorized that deduction, they refused to remove the charge. I am very angry about this and I do not appreciate being taken advantage of. This is similar to what happened with AT & T charging miscellaneous items on bills to upcharge without the customer's knowledge. This and what Hughes Net is doing has to be illegal.

I ordered internet service for my condo and HughesNet rescheduled the appointment 3 times. Then when they did show up the installer demanded more money on the spot for a satellite dish that was not disclosed upon request of service. I already pre-paid for the installation. The installer poorly installed the dish leaving cables all over the place - which the association made us take down the next day. Customer service is no help and claims the installer is independent from HughesNet. They won't refund my money. They gave me a case number but that doesn't work when I call back. I'm done wasting my time with them. Never use HughesNet!!!

I have had HughesNet for about one year now. I would have canceled earlier, but unfortunately I am only 14 years old. I finally got my parents to agree to cancel HughesNet. They did not know how bad the service was until they started using the Wifi on their phones. There was a local cable/phone/internet plan, but I saw the HughesNet commercial saying how fast the service was and so like an uneducated consumer, I fell for it. I convinced my parents to get HughesNet over the local service. BIG MISTAKE.

Starting from the beginning... a rep stated we could have unlimited internet for $30 a month. So I agreed. She then said to list members of my household. So I listed my fiance although he would have nothing to do with this bill. About 3 weeks later when we finally got the installation done, our net was shut off in a few hours.. We called and said "I thought we had unlimited?" "No ma'am, you have 5 gigs and half has to be used between 2 and 8 am!!!" So after much fit throwing, they took 10 off a month for us, so we get our first bill.. it's over $200!!!! They added on EVERY service they offer, then I had to call and fight them to be removed. They said unless you ask for them to be removed in the beginning you're auto charged! Also, they upped me another 5 a month for receiving paper bills which THANK GOODNESS I chose or they would have just taken the 200 automatically and overdrew my account!

Upgraded to Gen4 service was to better for Netflix but not. Service down, locked up multiple times and talking to techs at Hughesnet for hours on end, problems not resolved. Then call back and techs are all from another country with bad speech. This is unreal and undependable service and no price break for downtime! New modem sent out. Been trying to get to work for 4 days, no luck even after spending hours of my time on phone with techs.

Like many HughesNet customers, I live in a rural area with few choices, and our local telephone company is such a monopoly, you can't get service started without shelling out $300 before they get to your door. I wish I'd paid the $300 now, equal to the cancellation fee of getting rid of HughesNet after only a few months of incredibly unreliable service. I had constant connections problems, and it was a guarantee that beginning Friday night, service was non-existent and remained that way for the majority of the weekend. And as someone else said here, it was always something wrong with your computer, according to their tech support. My computer isn't even a year old, and I keep it maintained as I use it for working at home.

My review of Hughesnet Satellite Internet. I moved out of the city to find that not many internet service providers were available. I ordered Hughesnet in hopes of being able to have fast enough download speeds, despite their low data limits. I chose hughesnet over other service providers because the sales rep that I spoke to told me that if I ran out of data, I could renew my full month of data for a purchase of a $5 token, and could buy as many $5 tokens as I needed. I questioned this with the rep because it seemed like a good deal. It was confirmed that it was in fact an option.

LONG STORY....Had my account... had been paying it automatically with one of my debit cards that they have on file. Every time I had to use internet service, I had to call to troubleshoot. LONG TIME, LONG WAIT and waste of time!!! Anyways, continued to stay because somehow they would convince me because I wanted to cancel and they would offer me a discount or something. So then, I decided to cancel, made arrangements to pay the early termination fees in payments and then BOOM!!! My bank account was OVER-DRAFTED!!! My husband and I had about $300 in our bank account and of course we were thinking we had money in the bank and made some transactions, so later that night, we checked our bank acct, saw that HUGHES NET got $286.28 out of our acct. I called and they said they had made an error, they will deposit back to my bank acct and they did but meanwhile I had $284.02 with overdraft fees!!! They only agreed to pay me back $150 and it was max for their stupid mistake! Till this day they haven't paid even that, I did return equipment though.

We have HughesNet satellite service at my job and I can't get over the sheer awfulness of the product, service, and company. The service is super slow no matter how much you pay or how much they say they will upgrade you, you will spend a minimum of 20 minutes and up if you have to call for any assistance with anything, and you will always be speaking with someone who is very difficult to understand because English is not their first language. I have dealt with this company through my job for the past 3 years now. If I had a choice to use them or no one at all at home, it would be no one.

My service was terrible for the last 5 months. I called several times and was told I had to purchase more broadband which I did. No better service. I called in October to cancel service and asked for return equipment authorization. They said they would send out a return box. None yet. I am being deployed to Bahrain in next 30 days and want to get this equipment returned. Help! I was told that I would be billed for remainder of contract, even though I had poor or no internet service from time to time while doing government reports. Frustrating to say the least. Worst company to do business with. No one can tell the truth with this corrupt business.

I subscribed to Hughes earlier in the year February 17th 2014. What a joke. The service worked the first 10 to 14 days then wouldn't load. I called every month that I had service, they would give me this run around to unplug my modem restart it, "yep you’re out of msgs and probably need to upgrade to 5g", so I upgraded and experienced the same thing. I would call and they would send me to a service tech, they would say "yes you’re having trouble" but then customer service would say "well I see you’re active". This was very frustrating month after month then they tried to sell me an online service tech to get on my computer and clean it out for $200 which thank god I DID not do. Then I got fed up with paying $58 a month for nothing so I told them to disconnect my service and they threatened to send me to collections.

Almost a year ago, my mother wanted internet so I called hughesnet. The sales person told me it was UNLIMITED at one price and they only needed my credit card to start up... it took them 3 weeks to connect it. They have NEVER sent her a bill, always charging my card. After having it for 2 days, we called to cancel it for EXTREMELY SLOW service. The rep said to give it a couple of more days to see if it was the weather etc, to call back Monday.. So we did and nothing improved. When I called back to cancel, I was told that we missed the cancellation deadline by 12 hours. Saying the internet was not unlimited and it was slow because of overuse.. (not sure how one woman can overuse internet in 2 days). They refused to cancel us.

We obtained service with hughes net and absolutely couldn't use the service but was still charged half of the month service of 10gb. None of the gb was used because we couldn't connect at all to internet! Paid 49.99 and only refunded 18.99!!

I purchased internet through hughes net thinking it was going to be better service than what I had. I was sadly mistaken. I would not recommend hughesnet to no one. It is a rip off. Service does not work. Service is very very slow. I was having problems since first day of installation. They did try to fix. They stated weather, trees, etc could affect. Even on the brightest, no clouds in the sky does the service work. I even paid $300 to cut down a tree in my yard that maybe affecting, and still no service.

I got the introductory service of 1G and it worked ok but had some interruptions. I was told that and upgrade to 5G would significantly improve my service. This is not true. Routinely experience dropped service, significant load times and inability to load basic websites at all. Can't play a simple video. They try to tell me it's my equipment. It isn't they misrepresented their capability of service in my remote area. I spend more than 70.00 a month for the worst reception and have lived with this now for a year and a half. I have 6 months left on a contract for horrible service.

I have upgraded my internet service to the highest amount of data available. However, it only lasts about 2 weeks. I have a laptop, tablet, 2 smart phones, and a smart tv. I was assured that the 30 gigs would be more than enough for my needs, "yeah right". Since I just obtained HughesNet a month and a half ago, I'm stuck with the absolute worst internet service imaginable for the next 22 1/2 months. I call to express my dissatisfaction, only to be told basically to just deal with it. I would not ever recommend HughesNet to my worst enemy. I guess this is what you're limited to when you move to the country.

I asked Hughes net to come out three weeks ago, they verified we could get a signal and asked us to have a working router which we purchased. A tech then came out and worked for a few hours trying to get us a wifi signal, which included drilling holes in our home. He then told us he couldn't get a signal and would call us in the morning as he had other equipment that would work. We never heard from him again. As I did my bills, I saw that we had been billed! I then called and spoke to customer service and told them the situation, and that we had no service and should not be billed. She then told me that it had been noted "just this morning" that service was unavailable. (no one had bothered to tell me..) So, ok fine, I asked her to remove the charge and cancelled the request. She told me she couldn't do that.

Let me just say how much I hate your internet service. The GB's per month is useless and a lie. What you say I use and what my download manager says I use is off by fifty percent. Then my speed is reduced to slower than dial up. Your company is misleading and fraudulent. It is the worst I have ever used and I am locked into a contract that is useless to me. You should be ashamed of your business practices. - I sent them an email and was returned due to "technical Issues".

This was supposed to be HIGH SPEED INTERNET for RURAL areas.... Was supposed to be just like other satellite fast and unlimited..... Have been watching the status, they first collect MONTHLY but they let you on internet HOURLY, yeah they change every HOUR and you LOSE about 20 minutes of each hour, where everything you have on your computer disappears. When you call them, sure they come, but they always say it is YOUR COMPUTER. Well that is a joke because when I am NOT connected to their internet system, my computer works wonderful....

I ordered service on 9/11/2014 was told that it would be 396.97 for service and Install. I paid Service, was installed on 9/16 not where I wanted it located but where he choose! Next morning my bank account shows another charge for 39.00. Called, they said it was a partial month billing. Asked them to remove my card from file. Was then told I saw that I BOUGHT the equipment! Not what I wanted so they were going to buy me on a rental and refund me the money. Called today 10/4/14 still no refund and their math is nowhere near correct! Crappy Service, Rude installers, Incompetent customer service. Live in the country but I will find better service somewhere somehow!

We were told Hughes Net was our only option. It is not! Use prepaid internet, DO NOT get into a contract with Hughes Net, whatever you do! So we had BrightHouse at our previous house and it was cheaper and faster, and we never used up our data allowance. Hughes Net is slow, erratic, expensive, and frustrating! We wanted to cancel during the first month, when we realized how slow it was, but some con artist talked my husband into staying with Hughes Net by claiming we were going to suddenly have super fast amazing speed, and a ton of data. NOT TRUE. Furthermore, each time he called to cancel, they convinced him it was our router, or some other issue. We wasted money on a brand new router, still nothing near the service we had with BrightHouse. We've finally begun putting money on a Straight Talk prepaid internet, which is much faster and more reliable, but too bad we're stuck in a contract with Hughes Net and continuing to pay for our mistake!

We signed up for HughesNet about a year ago. The service was always slow, but we worked with what we had. About 3 months ago we began to have issues. The internet would intermittently work. We called and they would reset. 2 months ago it went down again. We called and Hughes Net would not let us cancel. After complaining about service, HughesNet offered to send service tech out within 3 days. If we were still unhappy with the service we could call back and Hughes Net would waive the cancellation fee. A week and a half later the service tech came out and claimed to have fixed the problem. During the next two months service was intermittently working still but we would restart modem when needed and would work. Today we had horrible intermittent service. We contacted HughesNet 4 times. They would have us restart modem and 10 minutes later it would go down.

I have had Hughes for about 5 years. I pay $80 a month for high speed internet but I am not getting high speed internet. It takes 5 minutes to load any webpage even Google. I have been told that high speed when we had the satellite installed is not high speed now, but we are still paying for high speed internet. The only way to get high speed internet for their customers who have been with them for several years is to buy their new gen 4 system, yet my internet bill is still the same.

My company installed security cameras at a site that we manage and wanted an internet service to connect them. Since there are service availability issues in the area, we signed up with HughesNet (they say that because they are satellite based, they can work anywhere). The technician came and installed the equipment. When my security company came to connect the cameras, they found no usable signal (speeds slower than dial up). I called the company several times and they said that I would have to troubleshoot the problem with them on the phone.

HUGHESNET IS THE WORST INTERNET PROVIDER EVER!! Where do I begin telling what is wrong with this service? I am paying $63.12/month for 10 GB of data! I was told that the rain affected the speed of my internet. I was told that data was being used by my Wi-Fi connected devices, laptop, iPad - even when they are off. Automated customer service on the phone is a joke. There is no service provided. The internet is incredibly slow. I had dial up in 1997 that was faster.

I have had Hughes Net for less than 30 days and after reading the comments on this company, decided to cancel my contract. When I called the company, I explained that I wanted to cancel the service and asked if I would be charged for the cancellation. I was told that because it was within the 30 day period, I would not be charged anything. I asked about returning the equipment and they told me they would provide me with UPS shipping for the equipment including the part on the antenna. I told them I am 80 years old and unable to get up on the roof. They noted that, but did not reassure me that I would not be charged for a service rep to come to remove it. I have to wait until the 27th of August before I can cancel because the contract is in my wife's name and she is out of the country until then. So far, the person I talked with was very courteous and helpful. We will see how it actually turns out in a few days from now.

I am paying $73.00 (rounding up) for my Hughes net service and have been paying it since 2010. I am recently using it more now than I have ever because we just shut off our cable. This is what I am learning. 1 TMZ video takes my status meter from 100% to 75%. As this reduces so does my speed, often breaks and needed buffering. I am aware I have free tokens. I am also aware that in order to use them I have to wait for my status meter to hit zero - in the meanwhile - I have to put up with a dial up like speed. Yes I live in the boonies, however - it's satellite, right? It befuddles me as to how blatantly companies rip off the consumer. I would happily pay $10.00 a month for the service I am getting.

Install on 9/16/14. Installer was supposed to call 30 minutes before arriving..but did not call until in driveway. Could not access any website that evening. Installer left packaging laying on ground outside in inside the house. No welcome pack or instructions provided (guess that is all online). Spent several evenings trying to connect to various websites but never got one to open fully....even after 5 minutes of "churning."

HughesNet service for internet is horrible, slow, and drops a lot!! It took me over a month to get them to send a tech, which they charge for even if you pay monthly for service insurance. It took 3 calls to get them to agree to cancel my account, and then they "forgot" to send the return box, and charged my account for the equipment! I hope they go bankrupt and their CEOs lose their homes!!!!

I recently cancelled my service with them, after six months and was hit with a 355.00 cancellation fee that I wasn't told about until cancellation. The service was unusable and rarely worked. When I call the company to complaints, would tell me I had to add more service in order to make the service work better. They are liars, my bill should have been 58.00 but when I received my first bill it was 88.00. Then it went up to 140.00. But the service never changed. It started from month one, when they tried to make me buy the equipment. I never did get that money back. Finally, they want us to take piece off the satellite dish and return it and if we are unable to do it, we are responsible for paying someone to do it. This company should be investigated by FCC, THEY ARE CROOKS.

Like many others we were led to believe our contract with Hughes Net was for 12 months! We were so happy that our 12 months was finally up, that's when we realized we had another 12 months of this company!! Never known such a terrible internet server and find it hard to believe they are still in business. We have no other choice but to pay the penalty to get away from them!! Why is there not something that can be done to stop companies like Hughesnet from conning unsuspecting customers? They are obviously laughing all the way to the bank at our expense and frustration!!

Hughes Net was bundled with the TV provider that I changes to. I really wished I had read the reviews on this company prior to signing up for their service. It has been sporadic service at best many times not being usable at all. Their ads that I have seen on TV are total fabrication and deceptive. Their service is worse than the dial up service years ago. It is so bad that I will probably pay their ridiculous cancellation fee and change providers very soon. If you have ANY other options for an internet service provider besides Hughes Net you should take it.

Never told it was a 2 year contract till I went to cancel service. You can't talk to anyone in the United States and they lie on the phone.

I think this company needs to be fined or shut down. They charge you to install their dish on your house then their bill is always more than what you were quoted and when you question it they always have a reason. You have to sign a two year agreement which I understand. But when your contract ends you are responsible to remove all of the items that they installed, including a radio that is attached on the roof of your home. If you're like me, a single mom with no way of getting this item down then you have a problem because they say that they aren't responsible to remove it, you are. Most mothers that I know do not have a ladder or tools to remove this item and most have no knowledge on how to remove it. So if you do remove it and you damage it then you're still responsible.

My sister has to have a computer to do her job. The Hughes net is so slow she called and they upped the price for a better connection which didn't work. Every time there is some wind they lose the signal. You call, it can take better than a week to get someone to come out to fix it, then you are charged $29.95 for the repair. As far as I can see they have breached the contract and no one should have to put up with the outright theft from this company.

During our 30 day free trial we determined this service was not a fit for us and there were technical issues that prevented us from continuing with HughesNet. The internet connectivity was slower than Verizon DSL and too frequently impacted by weather. The VoIP constantly dropped calls, had loud interference on the line, an unproductive delay on the line, and an echo. Not pleasant for the caller or listener. We returned our equipment as advised and it was received by HughesNet on 8/26/14 via UPS and signed for by ** per the UPS tracking information. Upon return of the equipment HughesNet was to refund our account $75. We received an email on 8/27 saying that HughesNet had not received our return equipment. We contacted them and were told to call back on 8/29 to status. We called back on 9/3 and were advised that our equipment return was received and was being processed and that we would with 100% certainty see our $75 credit on our HughesNet account by 9/5. Well it is now 9/8 and still no credit. Dreading having to call again and endure the 'phone tree' and long holds.

When we set up HughesNet, it cost us over five hundred dollars to get it set up, then even more for equipment and the service hardly worked. It was always slow, so we called and called them. Most could not speak English so it was even tougher. Then they said, "Well you need to upgrade to Gen four, then you won't need to purchase tokens daily to have service," and tokens were five dollars each for added time on the internet. So OK, just to solve that problem we gave them more money and upgraded. We had the same issues. The next person explained that Gen four was not the top package we could purchase. Then we were totally had to call them each and every day just to have service and most of the time they tried to blame it on the weather or something else.

This service is much more expensive than other internet services, yet the speed was so slow I was unable to utilize the website my college uses for assignments. It was also too slow for my bank's website as well. At $70/mo I should be able to get on any website. What is worse is that when I cancelled service and returned the equipment I was charged $218 when they claim it did not arrive. They sent a pre-paid, pre-addressed box for the equipment, there is no reason some of it did not arrive. Because the box would not come until long after I had canceled service and left the area, I had to arrange for my landlady to mail it for me. My landlady withheld some of my deposit because she had to be troubled with send the equipment back. She sent me a receipt and a photo of the equipment being shipped. Now I am getting charged for Hughes Net not getting some of the equipment that was all shipped together.

When Hughes hook me up to the internet was extremely slow - they said it was my computer. So I use Hughes for a long time. Then I bought a new computer and found out it was their product. I got a new TV where I could download Netflix. The internet could not open it. So I had a tech guy come out. He tells me that we are signed up for 5 GM but we only receive 1.5 GM so there was not enough data to open Netflix. The company is not honest. I called to get out of my contract and they charge me $280 and then just pulled it out of my checking account without telling me. People stay away from this company. They are not honest.

7 months in and I have spent at least 30 hours on the phone with their customer service. First I was told that it was unlimited data when they installed it and no contract. During my first month 28 days into the billing cycle the internet stopped. I called up to find out I was capped at 10 mega bytes of data and that I had a 2 year contract, both of which I was lied to about when I signed up. I then went to the next level of data which was 20 mega bytes and on the second month I ran out of double the data in just 22 days according to Hughes net even though nothing in my home changed data wise. Now I called to cancel and they placed me towards a woman that kept saying how sorry she was and that I would get 30 mega bytes and a lower monthly fee and free coins so that I would never run out of data.

They upped my monthly rate one year ago. I called to cancel and they offered to keep the rate at $69 and upgrade me to Gen4 for 12 months and said I could cancel then if I was not happy. The quality of Gen4 was no better or faster than what I previously had. I called today to cancel and they told me there would be an $85 early termination fee. When I refused to pay it, they hounded me about keeping the service with another upgrade for 90 days at a special rate and then it would go up to the regular rate. In all, I refused at least 10 times and the call lasted 31 minutes. I am still not clear if there is going to be an early termination fee for keeping the service to the end of my agreement, but if I knew I could have gotten out of the agreement 11 months ago for $85, I would have.

We signed up for HughesNet Internet service. The technician came out and without our knowledge cut the cabling that Time Warner had installed for our Internet service and used that for the HughesNet service. (I work from home and planned to use the two to back up each other in case one went down.) When I called HughesNet, they explained that if I wanted a technician to come out and fix the problem and use their own cable to connect me to their Internet service, I would have to pay for that since I'd already signed off on the work. I explained that it was unreasonable for a customer to have to climb on the roof to check their technician's work. They said they would send the matter to their "post install" group. No return call, only continued bills. As an aside, the Internet service is unacceptably slow and unreliable.

Here's what they don't tell you. When you sign on, you are signing a two-year contract. If you are dissatisfied, which you will be, you have to pay a $385 cancellation fee. They will try to upgrade you but all their plans, which again they don't tell you, give you half the data that you pay for during the day and the other half are separate and only count from 2 am to 8 am. So they tell you you're getting a 10 Gb plan but you only get 5 Gb for the month from 8 am to 2 am. Then, if you use the internet after 2 am, you can tap into the other 5 Gb until 8 am. So for most users, just take the amount they tell you you'll get and divide it by half. It's a bad deal and the cost to cancel is outrageous. Oh, also, they'll make you return their equipment yourself or else they'll fee you again! So, they charge $385 for you to cancel but they are actually out nothing. I'm pissed at this underhanded company!!! DO NOT BUY THEIR PLANS!!!!

Rep lied to us about usage. My wife talked to him about our internet usage which included how many computers that may be in use at one time and that we use Netflix a lot. He told her we would never exceed our usage time watching movies and download speeds would be faster than DSL. What a lie. Speed reduced to dial up during the day. Never was told about fair access policy, had to do a lot of time searching their web pages just to find out why system so slow because you cannot get through to them. Have already told others about them and they decided to use other services. I will never use Hughesnet after contract is up.

Our satellite internet service went out July 26, 2014. Customer service advised us the router was bad, 11 minute call. Because it's a cabin in the woods we're usually only there every other weekend. Aug 7, 2014 showed up with a new router, still didn't work. Called customer service, 16 minute call, new router no good. Got new cables, un-installed, re-installed, no service. Aug 9, 2014 called customer service, 19 minute call. Sent me to "3rd party vendor", 5 minute call, with ref # so there would be no charge. $65 per hour, min hour. Called new router customer service. Went to India, got English speaker finally, emailed a link to fix it, didn't work, 22 minute call.

When we signed up for Hughes net, the installer didn't let us read the contract before he started installation. Then after he was finished, he handed us the paperwork, made us sign it immediately & we still didn't have a chance to read it. I want out of my contract but because my husband has cancer I can't afford to pay the early termination fee. I even called to see if by some miracle they would be compassionate & let us out of our contract due to an illness which I thought companies would do that but I guess I was wrong. They basically laughed at me. I have 14 months remaining on my contract and can't cancel until October 25, 2015. I hope this company gets what they deserve. I don't want an attorney to contact me because they won't do anything.

I have had this service for almost 7 months and when I tell I have been on the phone with this company for 7 months it's really ridiculous. I have never seen a company that rips you off for a piss poor service. If I had known what I know now, there is no way in HELL I would have chosen this PATHETIC company. As soon as my daughter is through with her online classes, I am done. I don't care about an 2-yr agreement. They can come take this equipment out my yard. JUST REALLY DISGUST ME - MONEY BEING THROWN AWAY EVERY MONTH...

My brother had Hughes Net for approximately 2 years when his modem went down. Coincidentally, another service came along at about the same time and took over internet service. My brother called Hughes Net and attempted to cancel his service. I sat and listened (phone was on speaker) for the next HOUR while he tried to cancel his service. My brother has a traumatic brain injury, so he didn't quite have all the information they needed but eventually he got them the information they needed. The problem he and I had was that he got put on hold multiple times, transferred to different departments and "disconnected" three times all just to cancel his subscription. It "seemed" like they were trying to wear down his will to cancel the service. It wasn't until I took the phone and told them of my brother's condition and demanded that they expedite the cancellation that something happened. I've heard of companies extending the time to cancel a subscription so the subscriber just loses his/her patience and stops trying... I hope this isn't the case with Hughes Net. I would NEVER use Hughes Net if they were the last internet provider on earth.

We signed up on 1/18/14 for the basic pkg because that is what the CSR told me we needed for our use. When the installation person came a couple of days later, he informed us that we could not play games online, stream movies or do any of the things that we requested of the CSR when we signed up. I noticed that my daughter was streaming on her phone (Netflix) and it ate up all of our GB's so in 2/14, I upgraded to Gen4 PRO pkg (10/2 Mbps w/30 GB) for $79.99. Obviously, the 1st pkg wasn't enough for what we needed - even though I explained to the CSR what I needed.

We started with Hughes.net on March 25 2008. We could view our usage and make sure we didn't exceed our plan limit. We aren't big on games or movies so we don't use a lot of bandwidth. Around the last of 2013 we were notified that a satellite was falling and they would need to reset our antenna to a different satellite. We were offered a number of "Token Bytes" if we would agree to a new 2 year service contract. I declined, afterward the service was lousy.

The clear issue with hughes network systems is their being guilty of committing fraud and using false advertising they have created to seduce unwary consumers into trusting them and their service. Consumers clearly need to take hughes to task by filing a class action lawsuit against them for these two issues, plus any other issues they have created and consumers have had to contend with! Issues with hughes satellite internet include; their claim of having "high speed" internet service as well as their claim of "having some of the fastest internet speeds in the satellite industry!" Add to that, hughes' failure to provide the "high speed internet" service they promise in their contract, and the ridiculous early termination charge they came up with for customers who have clearly been deceived and conned by hughes.

I was on the phone with them for 1hr 18mins due to communication barriers, the reps are located in the Philippines. I have never dealt with a company where you have to mail the equipment back to them and I have no forwarding address at this time.

4/19/2014, we ordered Hughes internet service. They came out and installed on 4/24/2014. Internet was very slow, and then non-existent after less than a week. We called customer service and after explaining to them that the service is not working, all they would do with us is to try to upsell us. We could not get online to view all of the information we only received electronically/online. We could not view the email they sent to us about the contract because we could not get online to view anything. Calling them was useless because all they would do is just continue to upsell us.

When I first attempted to be a Hughesnet customer 3 weeks back, I made very clear, this is for use on a travel trailer. I want the dish on a tripod, the modem set up in the trailer. I have plenty of power, room access, etc. NO ONE I could find at the idiot sales dept could tell me if this was all right, and they could do it. All they wanted was the payment info for their commission I assume. So, after 3 weeks I just ordered, knowing I could get a refund if they couldn't install. The guy that showed up said he couldn't install the dish on a tripod because he had to take a picture of it. All done, he was in and out in 45 seconds, lol. Called Hughes, got a refund started, then 1 minute later called and re ordered. With install set for the 14, it will be installed at the most distant and difficult time consuming area of my home. The modem will be as far away from that as I can get it, 125' of coax in free. I intend to get every inch.

We ordered internet satellite service from Hughes Net. They promised 5Mbps download speed and delivered an average of .3 Mbps as measured by independent services. Unwilling to do anything about it. Very bad experience.

I just paid my bill and my 10 GB went down to 8.8. I haven't even used it yet and then when I call them, they won't answer so I sat there looking at my data usage and it dropped to 8.7 while I'm waiting for an answer. Last month, it dropped 4GB in 4 days. No one has my password so I know it wasn't that. And who actually sits up between 2am to 8am on the internet? I think we should be able to use them at anytime. And also now I can't get my usage on the computer because that shut down for some reason. Thanks for reading. From an angry person.

I feel that HughesNet is being very deceptive with their advertising and the "Throttling back" of your download speed. I'm no computer expert, but I've been told by people who are, that Speedtest.net is a reliable source. When I first signed up for the new Gen4 "faster" HughesNet, I was happy with the performance. I live in a rural area and it's my only choice for internet. I had HughesNet years ago and got rid of it because it was expensive and the performance was way too slow to even watch short video clips on YouTube. Back then Speedtest.net used to give me readings of .2 MBPS.

We have had Hughes Net for a while. It never has been real fast. Lately I can come home after working all day get on my computer and half the time, it won't download. When you call Hughes Net, they inform me that we had used our data up. When I inform them nobody has used their computers today that everyone was working they inform that the information they have and we can get an upgrade for the same price we are paying now. Then when I started to agree with the upgrade they tell me we have to upgrade our equipment and the rent would be 10 dollars more a month. They also talked us unto buying the equipment we have now saying it would save us a lot of money. To this day still can't use our Internet like we should be able to. Looking for a different company now. Don't waste your time and money on Hughes Net.

I have had Hughesnet for 5 weeks now. I had trouble from the installer, did a terrible job. My internet connection was so bad that I actually thought it was new notebook. I spent several hundred dollars to have it looked at for them to find out the computer was fine. The Geek squad people convinced me that Hughes network was certainly the problem. I called Hughes many times for a solution and they sold me more expensive plan. Today I again notified Hughes that I want them stop my service. They told me I would first have to pay a early termination fee or use Google Chrome, and Hughes consider they solved my solution. I should not be limited to using a search engine they tell me to use instead of whatever I want on my person pc because HUGHES NETWORK has such bad service.

My problem with HughesNet started from the very beginning when I was quoted one price and was billed another - about $20 more. I called in to speak with someone about this error and no one could do anything to change the price and no one would own up to the price I was quoted. The day it was installed, it got up and running just fine. Later that same day, the DirecTV guy came to install his portion of things. He had unplugged the internet modem by accident and I ended up being on the phone with HughesNet for over 2 hours! No one spoke clear English and kept asking what the issue was that I was having. Finally, I told them to clear things up on their end and fix it or I'm getting rid of them ASAP. By some miracle, it was working the next morning but very slowly. I would be on one website and it would be fine but then I would try to do something else and lose connection.

Bought new computer. Tried hooking it up to our Hughes satellite internet we had been using for 7 months. Might add they have faithfully billed us monthly, but now suddenly cannot hook up to it. Calls to customer service rep are always answered by non English speaking person who parrots your first statement over and over and over through a lengthy call. She does absolutely nothing to help. Tells me to read information off the box in my hand. I read it and she argues that it cannot be right. Tells me Hughes has none of their own products, even though their name is slathered all over it. Ask for who can help. After 20 minutes she says it would be her if we had a Hughes account.

It's clear to me why HughesNet has such poor results. I was prompted to create an account just to review them and the poor customer experience I've had. I'll try to keep it brief:

I have been with Hughes net for over two years. I used my computer for three days and they tell me I used all my gigabytes up and I had to purchase more. The other day I called them inquiring why my services did not work. The blamed it on my router, then they generated a bill the next day even though I had paid a bill three days prior. I told them I don't care what they put on my credit, they are the worst company ever. And their customer service is horrible, talking in circles, not knowledgeable about their products. Ugh!

I signed up for their internet because they were the only ones that have service where I live. TERRIBLE!! It has never worked right! Their contract is not clear at ALL. I asked the lady if our package would work with our needs. She said yes but it never has. Then they say upgrade, upgrade. Why would I pay more when your service never worked in the first place. I can see why they have so many negative reviews. Don't sign a contract with them and if at all possible go with a different company. Not worth your time and a big waste of your money!!!!

Not even close to the speeds they quote you! So angry and such a rip off! I don't expect speeds close to what any Internet service provider quotes you but this is ridiculous. They quoted my 5 Mbps download speeds and the most I've ever been able to get was 1.6 Mbps. I worked in IT for 10 years designing, implementing, supporting everything networking solutions, storage solutions, security, database solutions for a Fortune 50 company that was huge. I called about slow internet speeds and they told me everything was fine and that I was getting good speeds out of their service. They sold me I was getting better than their 5 Mbps download speed and when I measure it, I only get max of 1.6 Mbps.

This company is Expensive. It does not deliver the services it advertises. The internet is slow. The "tokens" system does not work and is arbitrary. I have been put on hold, transferred, been told to call back, and just plain rude. I have Hughes Network at our cabin, which we only use about 6 months a year. Spent more time on the phone trying to troubleshoot problems than actually using the service. Avoid at all cost. Use Verizon wireless instead.

Sucks. Stay away. Internet terrible. Cannot use Roku to watch Netflix. Dish Network and Hughesnet don't care. Pay UP and Shut up is their motto. You've been warned.

If I understood the contact here are the issues. The contact was hard to understand partially because the audio was so low. Unknown to me, I had 2 accounts. I believe this got messed up because a reseller intervened. I have been getting billed for 2. What I expect is rebates on the first account dating back to when the second was installed. Hardware was changed and the external hardware still lies beneath my porch. Phone service was unacceptable and has since been discontinued. I requested the disposition be sent to me via E-mail, but the contact said she didn't have access to it. I am quite unsure as to the handling of my account. Unfortunately I have no alternative to Hughesnet.

Each month my service quits working just when my bill should arrive, sometimes, even a week before. I have never been late or missed a payment. I think HughesNet should be made to reimburse all of their customers for this. They want me to upgrade, but I can't since I am on a limited budget...why would I anyway, if the services are going to remain POOR.

Have had this service for 2 weeks. It's the only thing available in our new location. After having AT&T Uverse for several years, this is like living in the Dark Ages. Impossible to stream a movie through Netflix, so will need to cancel that service. It's as if we've gone back to dial-up.

I have had nothing but problems from the start. I regret not canceling before my 30 day trial period. I work from home off. My internet connection was slow and dropped frequently. I had problems so frequently that I had to stop using Hughes net for work and purchase an air card. I bought a router that was recommended on their website in hope for wifi. The wifi was so slow that at best it was good for checking email. Mostly, when trying to get a wifi connection the device would simply give an error message that the signal was strong but the internet was too unstable to connect the device.

Had HN internet and phone installed at my new home June 11 2014. Not all moved into home until July 6. Phone worked sort of at first but increasingly became unreliable. Dropped calls, no dial tone, lost half of conversations, wouldn't dial out. Then HN debited my bank account for July without permission, no bill, no notice of any kind. Had tried to create account on their site about 8 times, kept getting error.

Hughesnet Gen 4 has been installed for several months. This is the 2nd time we have had Hughesnet. I was unsatisfied before and I still am. (I had Verizon in between). I live in rural East Tennessee and my internet options are limited. I cannot get cable internet of any kind. AT&T DOES NOT WORK, VERIZON DOES, or Hughesnet are my options. We cannot get DSL. We went with Hughesnet again after we got tired being overcharged by VERIZON. Every month since I have had Hughesnet, we have gone over on our data allowance, within days of it being reset. There are only 3 of us in the family. Most of the time we are not even home. Our data was being consumed when our computer was not even on. Last month was the last straw. My Hughesnet modem and router were not physically connected, and we had usage. (They were unplugged and locked in a separate room).

We currently have HughesNet and are stuck in a 2-year contract because they make everything sound so great and operate smoothly for the first day or so. Then the connection goes in and out, the service is horrible, the speeds are slow, the price is 20 GB per month for $116 per month. Which with any other company you can have unlimited for that price but unfortunately for me, they are the only ones who service my address. HughesNet is a ripoff. Plain and Simply. They never work to resolve any of the issues. All they ever want to do is blow your phone up with calls trying to take you through the same steps over and over again which is reset your modem and don't use a router, and I just had one of the chat agents agree that even when you aren't using the internet, it's still taking your data allowance. I think I've made my point. View all of your options before flushing your paycheck down the drain. Sincerely, one irritated Customer.

I got a 30 day free trial. They set up the dish and hooked to computer. I only used it for 1 week, when I called them to cancel the 30 day trial. I couldn't download my games, used too much space. Credit card showed minus 60 dollars.

Hughes Net is quite possibly the worst wifi provider there is. I got Hughes net in early September thinking that it would be an exceptional wifi provider. I automatically regretted it. The first week my internet speed went from fast to so incredibly slow. I called Hughes net to ask what was wrong. They told me I used up all my data (which I had the highest plan). When I bought Hughes net they did not inform me that there was a data allowance. They told me they would put a free token in my account. I agreed and the wifi speed picked up. The next day the slow speed was back.

Got a bundle with DirecTV. The service was so slow and would at times, all my children to do their assignments or testing (they are home schooled interactively). I had so many complaints. I was offered tokens when I wanted to cancel with mysterious hang ups or dropped calls. I called them one final time for the same issues. The troubleshooting would take an hr+. I spent more that 2hrs this night and paid for another service they recommended to clean up my computers because they thought that may be the issue. No resolution. I called them again after taking my children to the library to take their tests. I got the usual runaround. I told them to fix the issue or release me from the contract since nothing they have done works. I got hung up on and my card was charged $370!

After signing up with Direct TV, they bundled Hughes Net Internet service. Service for the first week or so was unstable daily. Called for troubleshooting but nothing helped. They increased the power of my service but after another 2 weeks the same unstable connection to 1 or 2 devices. I call today to cancel service since my connection was never what was promised. 31 days and they hit me with a $400 termination fee. Is this doing the right thing, great service or a poor business model that will fail before it has time to realize the the bad word of mouth that will be shared with many more than if their service was tremendous. Don't allow Direct TV to recommend Hughes Net.

At first all went well. Then HughesNet started stating I was using too much data. 10gb in one hour. I called customer non-service several times and got nothing but a script reading idiot on the phone. Asked for supervisor, got her, put me on hold for 42 minutes, I hung up. Wrote an email, no answer. Called back, wanted to send a tech out for $100. New equipment no way. Sent a letter cancelling my contract for breach of contract, all is OK. Then 2 months later charged my credit card (no permission given). Got that taken care. The next day charged again. Lawyer now involved. Don't even think about HughesNet unless you have money to burn. -5 stars.

We live in an area that only allows us to use companies like Hughesnet. At first it all seemed great until an issue arises then comes the "upgrades" which of course mean more cost. We never noticed a difference with the "upgrades" so did some research and tried to go with another company that has great reviews but unfortunately they were unable to get a signal for service. Recently, we had a storm come through which is common where we live in Florida. We have had Hughesnet a while and have not had an issue with storms but the last one must have did it in.

Have had Hughes since Feb 2014 and always running out of data. No one ever told me about their data allowance. Called and they would give me some data and I also upgraded twice but by the end of the month still running out of data. Called twice about cancelling and I believe after a month of having them the charge is $400 to cancel. Never heard of so much even DirecTV and Verizon couldn't believe the cancellation fee. I finally got another plan with Verizon FiOS for cable, Internet and phone close to the price I was paying with Hughes for just Internet. I still had to pay $350 to cancel but Verizon is giving me a $300 Visa card in 90 days and that will offset most of the cost.

Needed repair request to see why I have a difficult time getting o the internet. They stated the account holder had to call to do that. They have my wife as account holder, and questioned that, due to I requested this service. They also have this account for auto debit, which I did not authorize. They would not change anything on this account that I requested. The service is one of the worst ever, and has never give us good service. They will not listen nor try to provide good service as they claim they have. I would never recommend Hughes Internet service to family, friends, or neighbors.

This is the WORST company I have ever dealt with. STAY AWAY FROM HUGHESNET!! Their prices are a rip off for their data allowance plans. Their customer service is ridiculous... it's obvious that the customer service rep. is trying but just wasn't completely trained for their position. I seriously can't believe this company is still in business.

My problem with my HughesNet internet access started Monday morning (6/30/14). I could get "connected" but had "no internet access". I called HughesNet technical assistance and after the rep remotely worked with my modem several times, I was able to get "internet access". Monday evening, I attempted to get online again; the system connected and I had "internet access" for only 11 - 15 seconds before the "internet access" changed to "no internet access" - this continued to happen, so I again placed a call to HughesNet technical support. After the rep talked me through the same old steps, and himself checked my modem and router, he declared that my problem seemed to be with my computer, and referred me to a "new HughesNet partner", Home Tech Support, stating that nothing was wrong with the HughesNet system.

Never got on line. Yet they took over 300.00 from my acct. for early termination. Rude people. Finally got one person that refunded 190.00. I say stay clear of HughesNet. Horrible company.

I purchased the Gen4 service and have the highest package available and seem to use up my GB in a few days. My daughter likes to watch youtube videos to make stuff (loom bracelets) and my son is on this Minecraft craze. Though they say the highest package is for all this, it is not. I don't think they have a package high enough for this type of service. So now I am stuck with the service and have to tell my kids they cannot look at videos or play games. DO NOT GET SUCKERED INTO THIS! If there is a class action suit, please include me!

Set up went well. Two days later no service. They said the box had to be configured because it was new. A week later no service again. They said it was because we used all of our data. I wasn't told we only had 5GB of data. I told them I wanted to cancel it wasn't enough. They said don't worry we will increase your data for free for three months and you can try it out. I thought great! A couple of weeks later I hadn't received a bill. I called and asked why and was told we were on auto pay. I never agreed to auto pay and I was not told it would be done. I asked how much they said $80. I asked why it was so high and she said I had three add-ons to the account.

The service was very slow. When I called them to troubleshoot, they wanted to charge me $99 additional to troubleshoot my service. I have tried to cancel twice and their customer service doesn't understand what I am trying to tell them. I was finally able to cancel, but they charged me a full month plus $340.00 cancellation fee. The service didn't work, and I had to pay these people off. Legal extortion.

My family and friends agree I have been amazingly patient. I was happy enough with my HughesNet satellite signal for the first two years. I had a service contract that offered reasonably-priced service and I was able to request the local guy to come out to my house... until now. Now Hughes has a contract with World Wide Technology (WWT), which unfortunately for me, does not have an office near my town. Now instead of a 7-mile drive for the guy/company who installed my system, I have to build a case on the phone (this took 3 weeks) for a WWT tech to make a 3-hour drive from another state to come to my home.

I had the misfortune of signing up with Hughes Net a few months ago, because they are the only game in town. It seems like my story has been told here many, many times. Lousy service, terrible customer service. Repeated calls do nothing but waste my time. I have interned in early morning hours... Somewhat better when the sky is overcast. Called to cancel a month ago and was told that my early cancellation fees would amount to some $400 because I have a two year contract. I would be interested in joining a class action suit against this criminal company.

I had HughesNet for a few months. There were site that I could never connect to. It took 4 minutes to connect to their own homepage. After 3 hours on the phone with customer service they wanted to upgrade my service. I said no. An upgraded service would cost more money and would not help with site connections. The only thing tech support wanted to do to fix my issues was to constantly reboot my computers. The computer was not the problem. I could connect to site with DSL within seconds where HughesNet took minutes. I would never recommend this service!!!

I have had to upgrade to Gen4 after lousy service with what a repair tech said was a poor plan solution Hughes Net provided customers while they came up with Gen4. Nevertheless, the new system is no better as my daily ability to browse the Internet has been null to void and repeated calling to the company who ask me to buy (three times now) tokens, $5, $15, then $9...this is a rip off, the customer service rep indicates someone is piggy backing on my Internet and using up the bandwidth. My next step is FCC and Better Business Bureau, we as consumers should not have to tolerate fraud and misrepresentation

Yesterday was my 5th or 6th call to Hughes Net. My problem?? Well I'm paying $80.00 a month for internet service. Why is this a problem you may ask?? Because 90% of the time I can't use the internet that I'm paying for. Why cannot I not use this internet I'm paying for, you may ask. Well according to the money suckers known as Hughes Net, we're using up all of our bandwidth at an alarming rate. Now I am not a computer wiz or anything but how am I using bandwidth when I cannot access the internet?? Well apparently, according to the computer non-English speaking wiz kids at "customer service", we are certainly being hacked by our neighbors. Hmmm that's interesting. My nearest neighbor is my brother (does not own a computer) and we've tried accessing the internet from his house and we cannot. My other neighbor that is visible through our trees has Hughes Net. Stated this to "customer service" and suddenly I was being switched to the IT dept. So I continue to pay my bill and I continue to not be able to utilize the internet for anything other than the occasional Facebook visit (generally takes 5 minutes for the page to fully load).

I got HughesNet connected but the rep never said it was a satellite internet and I would be charged extra money for going over a certain amount of data so I cancelled it the very next day. When I got my credit card statement a few weeks later, they did not reverse the charges and I ended up being on the phone with the lady for 30 minutes and still did not get the entire amount refunded. She just kept repeating the same thing over and over and said there was no way I could get the extra money back. I will NEVER use this company and neither will anyone I know. Their customer service is terrible and the staff can barely understand English. Beware of this horrible company!

Originally, Hughesnet was the ONLY company to serve our region of the world. So I did business with them out of necessity. They have repeatedly offered new levels of service and 'upgrades'. I have discovered the claims made have never been true, but if you hold out and try to stay with an old plan of service, they ultimately do away with it. In most cases, unless you pay for outrageous rates for repair plans the equipment breaks down and you are faced with an upgrade to a costly upgrade to a plan that costs more but provides less service. Consistently any plan you take will degrade to force you to accept the next generation of service which is suddenly 'the only choice they make available'. It is a very large company and it acts like all monopolies in their part of the market. I am too small to fight them, but I do wish to be part of any class action against this truly foul example of American capitalism.

Worst service and worst customer service I've ever dealt with. The service was slower than dial up. More often then not the web page would time out before it could load. I would go weeks at a time without service and they refused to credit my account. Their tech support could never find the problem and that's if I was lucky enough to get someone who spoke good enough English to even troubleshoot. They refused to stop the auto bill pay even after double charging me and screwing up my bank account. When I called back to complain about them charging my account again they never noted my account. They refused to shut off service when I requested it and continued to charge my bank account. Hands down the worst utility experience I've ever had. I paid for trash is what it all boils down too. High priced trash.

I am in the process of seeking legal assistance on the customer service, failure to remedy the problems, and forcing the cancellation by not providing me the service I paid for and initiated cancellation fees. HughesNet resolution to poor service was to increase data usage by which doubled my payments to them by still not giving you the service speed needed to completely use the internet. To make matters worst, I would run out of data usage and another scam they use is to give you tokens (1g) to increase the downgraded speed they have already imposed due to data over usage. I have asked them several times to have someone check out this modem and the cause of the increased data usage. I validated all of their excuses and found HughesNet the sole cause of my problems which caused me unnecessary costs to resolve.

Ordered 6/1/14, installed 6/2/14, canceled 6/4/14. The DSS was as slow as dial-up, didn't know this until it was installed. Was told that wouldn't lose signal as bad as Sat. tv. First night had a thunder storm, lost connection for 18 min. I would not use again. Still waiting for the return box/es, so I can get rid of the junk.

HughesNet has been very misleading about their products and how things really work once you are signed up. Very disappointed with the internet phone connection, and the protocol used to resolve any of the issues with it. As well the data plan is very costly since there is never enough on it no matter how much more you purchase. We are a month new into this service, and would not recommend it without researching it first! The satellite internet has worked out well as far as being fast and reliable, but the customer service is a joke. If you have an issue be sure to have up to 2 hours reserved because that's how long you can be on the phone for while they troubleshoot your system... Get all the facts before you hook up to anything!

Been with them for 3 years because there wasn't anything in my area with same modem/sat and many upgrades to get to g4. Because it always ran out, and many many times calling and countless hours of talking to people I can't understand on the phone, I was able to switch. So tried call them to cancel, they said I was under contract, now after 3 years, but couldn't tell me when my contract started. Just kept saying "when you upgraded" lol which time hell I upgraded to G4.

I live in the country and Hughesnet is my only option for internet. I have been with them for 4 years. Started out fair (never good), but when they added Gen 4, service went from bad to worse. I do not and will not ever switch to Gen4 after reading the reviews. I get up an extra hour early, 4:30 am EST, so I can take care of business in the morning. In the evenings, I fight for 3 hours to do basic things like e-mail & facebook. It is so slow with the dreaded "Web Acceleration Client Error" popping up constantly. I have to reboot all the time to get on at all with a lot of pages timing out.

If I could give this company 0 stars I would. Customer service is terrible and they are thieves! Do yourself a favor and NOT get this internet service.

We cancelled our service after a yr. We still paid for another year due to filling the contract. A year after we moved at the end of filling the contract, they took $247.57 from our bank. We were never told to send them anything. We moved, and now we have to see if the buyer will let us get the equipment off their house... They don't tell you this because they can't charge you if you don't have their equipment.

No internet is better than Hughes net. This internet is a setup.. Call of duty, black ops 2, cannot find an online game for anything. It waits about 10 seconds then just says waiting for host and no one ever pops up in your game even if you invite friends to your game. They will usually lag out. Don't get this internet. It is horrible people.

Signed up with Hughes net about 14 days ago. I had read their data usage limits and asked the sales person about them. I was told that I would not be throttled. Hah, that was a bare face absolute lie. I explained to him that I am an internet marketeer and that I will use up the allotted bandwidth quickly, he assured me that I would not be slowing down.

Hughes Net is the worst internet connection you could possibly have. I am often having to reboot the modem and it is an absolute waste of money. DO NOT use them. You will be highly disappointed. I am furious.