HughesNet Reviews

When I called for service the person I talk to lied to me when he said I could bundle with Dish Network. At the time I didn't know this, he assured me that Dish and HughesNet worked together to get their customers the best price. To say I was upset was an understatement! However I called back and spoke with a supervisor named Dave (from Texas) who was nice and respectful. He also gave me a discount so at the end even I was lied to in the beginning Dave help me out.

So far my service has been great. The installer was very nice and answered any questions I had. Sometimes my game lags when I am playing it but overall I am very satisfied with my service.

Was told that it would be faster and easier. No difference was seen. Have a couple of basic websites that I can't access.

Service is not good at least in my area. WiFi very slow. Will choose another provider. Even when I’m on WiFi slow and especially when I stream videos on youtube.

Professional, courteous, prompt, accuracy. The representative was efficient and polite. She gave important information for future reference of the call and the phone number, in case, of questions. Good customer service.

The speed has not been as impressive as I expected, similar to Consolidated Communications. Occasionally I get a blink, the connectivity is interrupted before returning to service. On the plus side I did get tech service for my TV and Roku even though I had not purchased the service plan. I did not have the correct HDMI jacks on my TV to connect my Roku and DVD when the installation was completed. Had the technician doing the install explained that to me, it would have been helpful.

Technician. Very professional, clean disconnect, and re-connect. Did not leave anything behind for us to dispose of. Appreciated. Assisted in connecting other TV's, and clearly explained how it works.

Made payment. It was a pleasure to talk to the young lady who help me. She was so very nice and caring. You need more like her. She was one you could talk to for hours.

We recently had Hughes Network installed and were hoping that the internet’s speed was better than the GVEC that we have currently. The speed is still slow. We are very disappointed.

So right now I still have very poor signal. Customer service has been very friendly and have been trying to assist. We have been told our case has been turned to engineering but still nothing fixed.

In general, even though going into it, I knew what to expect, but service is extremely slow. Service has been consistent; however, there’s not much you can do in a technology driven world.

We are happy with the installation. Our only complaint is that our installer came and left so late in the evening. He arrived within the time frame, so it's not his fault. I won't ever schedule late again.

The ping was always high, 650-2500ms. The ping needs to be improved to at least less than 200ms. The service technician said that a ping of 600ms was the best I could get.

Thanks for the great signal. So far, so good. Only 2 stars because I wanted to install the dish on the roof. Installer refused to do it. Now one of the best views out of the house has a big dish in the middle of it. I mean right the heck outside the triple window in the master bedroom. Geez. My wife had a fit. She's still mad. No doubt you guys will be gone as soon as an alternative arrives.

The internet service is the worst I ever had. It’s slow and buffers all the time. It takes too long to load up and I only have one device so I will be canceling my service real soon.

Dish sold this service. They told me it was 25 megabit service and that would be sufficient. I couldn't even watch a DVR movie. Stopped every 2 minutes. My wife could not do conference calls. I called Hughes to disconnect. They would for $400. Customer service is terrible. These Philippine service people are not qualified. I am considering calling BBB if I don't get resolution.

We have poor connection, but I dont think anything can be done to improve it because we live in the country.

I’m Disappointed. Service is as slow as or even slower than Spectrum. I thought that by being the only one on my satellite feed that my internet would be faster than it is. Get frustrated with it many times.

He did a good job installing the modem and such, but had limited knowledge on how to make it connect to the TV. It took a couple days of searching and a call to customer service to get the remote aligned with the internet. (We are not computer techy.) That was a little frustrating, but otherwise, it was ok.

Up until today, I was totally dissatisfied with the internet. I could not get anything to stream properly. The speedof.me results were vastly different than the HN results. I will see if made work.

I called 12/20/18 to cancel the internet service. I was given a confirmation number and told they would send a box to return the equipment. On 2/4/19 I still had not received the box and was told that the service had not been cancelled. At the end of the cancellation process (again) I was told they found the earlier cancellation and I would receive a box by 2/13/19. It is 2/17/19 and I have not received the return box. I was told there is a $300 charge for equipment if not returned timely.

We had great service from our tech and so far so good with the internet!! Except for being required to type a certain amount of words in this stupid survey....it's all good.

I got rid of cable and only have internet so I stream a lot but everything I stream freezes because of the buffering, this just isn't working for me.

Installer was prompt, professional and courteous. So far, the Internet service has been great. I am very pleased. My previous internet was too slow to operate my smart home devices. They work with HughesNet!

The representative was most polite and very helpful in solving my problem. I now have the mailing address to send a payment. I no longer want to pay by credit card but by invoice. Thank you for attention to this matter.

Happy with service at this point, customer for one month. Will review again at six month, to compare experience to Viasat.

The gentleman that installed the equipment was great but the product is very poor. The internet service is the worst I’ve had. It can not work on one tv.

Yes I would recommend you to other people. At first I had problems with the Wi-Fi. Got that straightened out. Everything is working good now. Thank you very much for bringing your product into my area.

Salesperson guaranteed ability to stream movies, however immediately after installation received error messages that band was too low for streaming. Called to cancel service the next day. Was threatened with a service fee of $400 to cancel. I now have holes in my roof from the Dish attachment, no service, and a whole lot of hassle. Spent an hour on the phone trying to get the service canceled. Horrible experience.

Very please with the customer care showed by Hughesnet. The person that installed the system was very customer caring. He wanted to make sure that I was please with the job.

Yes. Very professional gentleman and knowledgeable in his field of expertise. He even had foot covers for his shoes! Thank you.

The internet service is not good. We can't stream anything without constant freezing while watching anything. The speeds were below 20 MBS. The service is overpriced and for the amount of data on the plan, which we were not told there was a limit, we would only be able to watch 10 days of TV before we would need to purchase additional time or the speeds would reduce to a point where it would be useless. It's no wonder that we had to get locked into the service for 2 years with a huge penalty if we canceled. This experience was a total waste of money.

Living up here I was counting on my internet service to be able to use my cellphone to make WiFi calls. Being a satellite, I’ve found this to be impossible, the delay due to the time it takes the call to go up to the satellite and then back to your caller, creates such a delay that a conversation is impossible. My kids live 8 miles from me and use another provider for internet and they have no issues using it for their WiFi calls. I regret signing a contract.

The set up was fast and efficient but since then I have super slow service and can’t stream of access multiple websites.

The tech person that came out was very good, answered questions I had, followed thru on installing HughesNet. It was a very icy driveway that day, but he made it & never complained. I would recommend them.

The internet is very slow and you guys said that it was the best in the area. If the internet doesn't improve I might as well leave. I would rate my experience 0 out of 5.

Thank you. It is good so far. Do have a bug fixer. I forgot to asked. If he told me l forgot.

It’s too slow and the reason I got HughesNet for faster internet but my cell phone is still faster than yours. I have AT&T but not very good where I live but I was wrong. It’s still faster than HughesNet. Want to cancel but now you want to charge me 400$ to cancel. But your customer service it’s an A plus.

Unfortunately, this did not work for us. First, we blew through 10 gigs in less than 4 days. Then we were unable to stream. My wife was unable to video chat with her clients. However we were able to pay bills, and that was about it. The buffering was what did us in. The WiFi is not very reliable unless you're in the same room.

We don't have the speed we should and no one ever called back to help us when a ticket was out into engineering and I am stuck in a 2 year contract. Will never recommend.

So far the service is pretty good, however, I did call customer service last week because the show I was watching was buffering every 10 seconds. Georgine helped me by rebooting the system and then it worked better. She suggested I reboot every 2 weeks or so. This is our first month as HughesNet customers.

Delivered phone equipment to church when we both agreed and understood on the phone that it was suppose to come to my home address.

I have been told it would be fixed by March 8 however I am also being told that the only fix is to move from the echo 17 to the echo 19 and so it needs to be fixed now!!! Little to no service every evening, just BAD business.

Slower than I expected. I am so dissatisfied with this service. After calling to cancel the service the rep kept trying to talk me into keeping the service. I kept it and now I feel stuck in a service that I don't want.

The internet slows down in the evening and at times I am not able to stream the TV even though there is only two of us and one of us is only browsing. During the day the speed is fine, but when I turn the TV on about 7:00 pm, it is blurry and sometimes it will buffer. Two people I've spoken to have been helpful. One was not helpful and his accent was so bad I couldn't understand him most of the time.

Sometimes the internet is very fast, other times it is very slow. Kind of frustrating, but my husband and I are trying to give it a real shot.

I live in the middle of nowhere. Service is great however I keep getting notifications to check connection. There’s occasional buffering but it’s not an inconvenience.

My wife and I are very happy with your service. Both of us have just retired and every morning it's like a cup of coffee and Facebook. We can truly enjoy our family everywhere because of you all. God bless!

I was under the impression that this was the best internet to get out here. It says 'high speed' but there have been multiple times that I've had to turn my wifi off on my phone and use my mobile data just to look something up because it took way too long on wifi. It's hard to get a good connection while the kids FaceTime their trucker dad. That's something they love to do and it's become an ordeal. I just want the great high-speed internet that I was promised.

Don’t like the service. Unable to do anything on the Internet. It constantly buffers and kicks us off the internet. I have increased the MB and still have the same problem.

Technicians were nice and polite and they installed it asap when called. The internet is fast. Customers service was helpful. Will recommend to friends and family.

The internet only works sometimes and when it does, it's very slow. You people locked me into a contract and lied to me about the service I was getting. It's the worst service ever.

The young lady I talked with had the knowledge and was so considerate! Even though we are new to HughesNet she did her best to help and even scheduled a date to help us over the phone. So nice to receive such great customer service.

Works... some slowness. I get long ping but its expected with this service. This is a non gaming household. Just Amazon video, YouTube and web browsing.

Internet services still doesn’t work. I am about to cancel my services. I have had someone already out to my place to correct the problem and no fix.

The man that came was nice. It was very cold and windy that day. Dish T.V. guy was here at the same time. Cable for internet wasn't buried, guy tried to dig a trench, but it is only about an 1" deep. The place where wires come out of the house was left with a tangle of wires and it is a mess; This needs to be taken care of immediately!

This gentleman, Was fantastic with me and very good. With me being an older person. He was very nice and took the time to listen to me and explaining so I understood. He help me more than anyone else in your company has in the past. He did not make me run through the so called loops Like the others did because they did not listen and nothing got better with them. The others just said the same thing over and over. He listen and understood what I was saying and help me so much. This guy is really great. Thanks to him I got off phone after talking to him. Feeling better and not dumb. Like most of your employs made me feel. This is the first review I have ever wrote. Because he is the only one I feel I should send a review on. Go figure you guys need more employees like him that listen and cares. Thank you.

I could not understand the person I was talking to. They were not concerned with what I said . I told them they just confirm that I did. It made me very mad. You need to hire someone who can talk English.

Absolutely the best service I have experienced in quite some time. From the customer service representative really listening to what I needed and recommending the best service for our home. The installation went well, no complaints.

Kyle was great and helped a lot. She was so pleasant to talk to. I hope all the customer members are as good, if I have another problem I hope I will have her again.

I could almost literally sleep between pages/sites. It is slower than the dial-up that I had 20 years ago. I will make voice complaint on 2/18. Thus far I am extremely disappointed in speed. It is so slow that I am unable to stream even local news. As a matter of fact, I just attempted to send my complaint but got an error message from Hughes!

I hate the quality. Very slow for watching Netflix and streaming things to my cellphone. Paying way too much for something that is very poor. But it's the only service here. But believe me when something new comes in I'll drop this so called service fast.

I'd had HughesNet for 10 years then changed thinking I could get a cheaper internet service. After 2 months I contacted HughesNet to reconnect. They were extremely helpful and gave me the promotion going on at the time. Two days later someone was out putting the equipment up and got it running! I learned my lesson!

HughesNet is by far the worst wifi service I have ever experienced. I am currently shopping for a new provider, and warn everyone via facebook to avoid HughesNet. Overpriced and horrible service.

Jose kept us apprised of his arrival time. Also called to announce he was our gate, and needed entry as asked to do. He also told us what he was doing, worked neatly and professionally. Jose was friendly and represented his company well.

Overpriced, speed of internet just junk. Called and complained about data usage. They wanted us to buy more, tried to cancel. Was unaware of 24 month contract, because nothing they tell their new customers are correct from cost to contract. So disgusted they're allowed to treat customers in such a bad business fashion. The sad part they are the only internet company that covers our area, and they're taking advantage of people because they need internet service, not sure why a company would want to have a bad business name instead of a good one where people want their services. And praise their customer service for the great job they're doing.

I returned the equipment when I cancelled the service, apparently they didn’t get it and took 321.00 from my account which I don’t have. I am on disability! I sent it all back!

I was out of town for a funeral, so my son handled this whole process. From the installation technician to the HughesNet rep on the phone, my son said everything was excellent. He had no complaints/concerns about the services provide. I love having reliable WIFI service!!! Thank you!!

This service is a JOKE! Maximum 20GB data 8a-2a monthly plan, with upload and download speeds less than 3GB per second. In this day and age, their service packages are antiquated.

Super service with great connection. The gentleman was fully helpful and informing on everything that we went through. Thank you for the service.

Page loading is extremely slow. Download speed is somewhat better than what I had, but totally offset by the terrible web page loading. Haven't decided yet if I am keeping the service.

Update info. Very helpful. Slight problem understanding what he was saying at times but eagerness to assist more than overcame any translation problems. Would not hesitate to use his assistance next time.

This is great. We like it because it is fast. That is good. I am glad we got this. It better than we had.

I was told I would receive a $100 gift card for signing up. I have yet to receive the gift card.

Update Billing Information. CSR was helpful and courteous. She took care of my request and did not try to pressure me into anything.

The guy that came out was super friendly and got the job done quick and good. He didn't mind that I had a big dog outside and two small ones inside.

Some time it goes slow but it is faster than Centurylink. Let see how it does in a hard rain.

Satellite was place in wrong area and was told about it. We were told it was going on the side of the house not on top, the tech call 811 to have someone come out to mark the lines for Feb. 4, 2019 but no one came or called, and I get a buffering online which I called about, the Rep was nice and help me for the moment but it still does that. System is slow that I know but when two people are log in at the same time it is terrible.

The internet is very slow. It takes a long time to get anything to load and sometimes I just give up. My daughter has Mesh Net next door and hers is fast. I wonder if there is something wrong with HughesNet. Do other people have issues. I am very unhappy with it.

When I have questions its very hard to get anyone on the phone... wishing I would have stayed with my previous provider.

Slow internet. Called tech support. Going to fix. Was transferred. This person wanted money to fix it. This is a ripoff. Will be gone the day contact is up. Do not have to wait a day to download a movie.

Excellent customer service, very friendly and knowledgeable technician. Unfortunately the satellite internet is slow and at times annoying. I used to have satellite internet service with another carrier which was even slower. I guess HughesNet is an improvement compared to the previous carrier.

The internet is very very slow. I get so tired of waiting I just turn it off, I pay a lot of money each month to get internet, I should not have to wait a long time just to surf the internet. I lost my internet connection trying to send this to you guys.

My program worked fine at the motel and doesn’t work at all with HughesNet! It is terrible! This is ridiculous! So what else can I say? It does not work. It does not work. It does not work.

The install went good but I'm really surprised about price. I get $20 off per month for a year with new install. When they said my bill would be $59 I assumed that was before the $20 off... Nope!! $59 a month is pretty ridiculous & in a year it'll be $79. Wish I'd have known that before install day!

Internet started out good but lately I have trouble getting things to load and a lot of pauses in my internet loading.

We were told that the system would be able to make wifi calling with our cell phones, needless to say the phones work way better with little signal on their own. This is so annoying. Also the "25mps download speed" is crappy! I try to download simple YouTube videos with at least a 4-8 minute delay?? Fast my **. Total ripoff. Would NEVER recommend to anyone.

Mike was the installer who came to our home. He was excellent. It was a difficult install due to Mike had to work outside on the coldest day of the winter. He was very professional but also very kind and courteous. He did an excellent job and we have high speed internet which we are very happy with.

Frequent outages. When attempting to diagnose problems: ping packets (to any public address, say www.google) incur many O (10-30%) ICMP loss. My VPN to the work servers do not connect. My connection to Amazon Prime fails to page load (error code 900). General latency should be O (650ms) and is over 1.5+sec. The router box uses IP 192.168.0.1 which is not called out in any documents that I can find, so that IP conflicts which can be avoided have to be troubleshot (a quick FAQ on your website for new users).

Unable to sign in on any cable/internet/ HULU/ ROKU/ any other options despite numerous attempts. All give message poor internet connection/service, and if continues, reset followed by call internet company if that does not help. We have waited to have adults more computer savvy try but they too are unsuccessful. This is ridiculous for new service!

Internet is slow and when is cloudy, which is all the time where I live, is even worse. I was promised a gift card and I haven't received nothing yet.

For 2 weeks we have been trying to get the dish moved off my deck and still no resolution. Hughes Net wants to get paid but we are not getting satisfaction.

The technician was very thorough and gave very professional service. He displayed expertise in executing his services and had a very respectable personality.

Hughes net is the better when it comes to High Speed Internet. I have seven people in my home and we y'all love family's night because we gets to watch Netflix movies without buffing.

Everything so far is good. Serviceman was nice, explained all things and was neat and clean. Rep identified himself at the door before I let him in which was good.

We have called 2 or 3 times and have talked to sweet people but each time they tell us the same thing. "It will take approximately 5 business days for your account to be activated." We jointed HughesNet on 1/30/19. Our account has yet to be activated I guess.

I can do my computer jobs much faster. I received my mail from the states and other countries very clear to read. No matter what the weather is; the internet keep working. My movies and TV series are more colorful.

I have no complaints about the technician. He did his job and had the internet running fast when he left. Within a few hours the speed was very slow again. Can't even load some pages, much less watch Netflix.

Bob and Tyler were very accommodating, knowledgeable, personable in helping my wife and I understand the operation of our new DISH system.

I have not really noticed a difference in my internet service. It is not faster like it said it would be.

For a satellite service, it's as good as you're gonna get, haven't had a problem with customer service yet either. Only issues are the ping/ms/server response is VERY unstable compared to other providers of the same kind, and the system checker for the amount of data I have remaining has not updated once so I can only track that via my Windows data tracker which I'm not enthused not knowing how much the company claims I have used since the last company I had service with screwed me over 4 days into the month, and that was my entire reason for leaving them.

Your internet service is not that great. It streams a lot and buffers a lot. I cannot believe how bad it does this around 6 pm to 11 pm. I would not recommend your service to anyone. I'm a dissatisfied customer. Will be going back to CenturyLink.

Often doesn't work, can't open a page, frequently slow when it does??? Don’t even know what to do about it. Very disappointed with the satellite performance. I was hoping it had improved from several years ago when I had it before but sadly, it hasn't been any better here.

My internet is so slow I’m unable to load and sites. I need Someone to call me to upgrade my package.

I chose Hughes after becoming disgusted with Comcast/Xfinity. Ordering on-line was very easy. The installer came when he said he would, and was polite and efficient. I have been very pleased with my internet service from the moment it became active, and have recommended Hughes to my friends.

Set up by tech went very well. Speeds vary greatly throughout the day which is why I didn't give 5 stars. Still too early in the relationship to have the best understanding of the service. Netflix Streaming is frequently interrupted.

Several days this week I have had no internet service for at least two hours in the afternoon. Have no customer service number to call which is answered by a person. Upset about the steps one has to take to receive my $100.00 gift card.

The speed of the service is not what I expected. It takes too long for movies to load and every time I want to watch a movie on Netflix or Prime Video I have to reload the wifi. It is less expensive than the previous service but still not what I expected.

The salesperson assured me that even when throttled down I wouldn't notice a difference when streaming (the install technician said he doesn't understand why they lie to people like that). It was slower than the tablet I was using as a hotspot as soon as I started using the service. It's cheap enough that it doesn't bother me much, I will just cancel the service after the required time is up.

The technician was kind, patient and understanding of my internet needs and offered me the best plan for the lowest price!!!! I am incredibly grateful for his help!

The setup and installation was fast and well done. The installer was a vast wealth of information about the service. While we still struggle with fast internet speed, but overall I am with the experience.

The customer service is amazing and the install went great. The guy was very nice and helpful. Only problem is that the WiFi service is very slow and drops a lot.

My internet service has been great so far! It does not buffer as much and I can get work done at home with ease.

Technician was polite, seemed knowledgable, and answered our questions to our satisfaction. He completed installation in a timely manner and explained all about the machine, what it does and how to work it.

Speeds were supposed to be 25megs, was only getting 1Meg. Went to cancel within a day or two of having it and now I'm being charged 400$. I ordered internet through ViaSat and the installer said he couldn't use the preexisting lines from Hughes. The lines wouldn't work properly. "Too much noise." I wouldn't suggest Hughes to anyone. On the contrary, I've told my friends and colleagues to steer clear from Hughes if they need satellite internet.

Speed is very slow. Salesmen made it sound better than what it is. Installer was good. Wouldn’t be bad if speed was better. Slow to load on all devices. Thank you.

HughesNet's speed is very poor. We will try it for another month but if it becomes even more limiting to what we need to use the internet for, we will need to find a better provider.

I started service with you 2 weeks ago and have been unhappy ever since! The video quality stinks, it takes forever for uploads, and forget watching anything On Demand!! Everything is EXTREMELY SLOW!

My house has little room for a dish, and the roof is peaked and steep. Yet my installer, Sonny, was absolutely persistent and determined to get my dish installed so we could have service. Seriously, he gave the best customer service I have experienced in my 59 years on this planet. He was professional, kind, worked his tush off, and funny. Our service works great in a remote area where service is essential for safety.

The internet works great and I am finally able to watch playbacks on my DirecTV. The wifi works great for our phones. I would tell everyone to get Hughes Net because you guys work the best. Thank you.

I am not receiving good service. You may refer to case number **. I do not get good service. A technician was sent out. He was very rude to me. He came into the house and told me there is no problem. My computer is my problem. It is a work-issued computer. I have no problems when I use it in the office at work. I only have problems with it here. My Netflix stops every 3 to 5 minutes. I was told when I called to get service that neither would be an issue. They are both issues. I want to cancel and first told I could with no penalty and now am being told there would be fees. Even trying to submit this form my connection was lost.

You can’t even stream a movie without it stopping once or twice because of signal. Extremely slow and if someone gets online while another is streaming movie then neither one can do it effectively. Stuck in 2-year contract now at $85/month. Not happy at all!!!

It has been working great so far. It comes on real fast for me. I have nothing bad to say about it.

Pandora doesn’t work on WiFi on phone or on dish and movies buffer while streaming on dish, also Netflix doesn’t work through dish. Facebook buffers also.

Half of the time it's slow trying to load when I'm trying to pull up the internet. I also try to look at my account and it just stays black screen where it won't do anything. Once my contract is up I am going back to Cox.

Tech never asked me to shut off laptop to reboot and the Tech asked me to do that this morning when I called back at 4am and that was the problem because I keep my laptop up for long periods of time. Not fixed.

I have had this service for over 2 years because it is the only option I have at my second home. As soon as there is another option available, I will switch. Intermittent service, clueless representatives and high cost are all hallmarks of Hughes satellite. Data gets sucked up in 2 seconds so we use it for basic things like monitoring the thermostat and cameras - nothing else. Literally the worst internet service provider ever. Avoid.

Yes, I would recommend Hughes Net! My issue was handled with professionalism and kindness and I was very pleasantly surprised!!!

Changing my payment card # - Friendly, made it very simple, great customer service. Trying to do it on my own was very difficult. Trying to use the internet can be a challenge. The customer service agent made it very simple.

Can't play games on our internet. Buffs too much. Can't use hotspots on our phones wifi either. What better internet.

I would like to get internet service that I don't have to Reconnect to 3 + times an hour. The only answer I get from Customer service is. "Everything is fine on HughesNet end when it is checked. And we are so sorry this is happening and we will fix it". As my internet drops both my computer and phone drops off the internet. When I go drive to the next town to use my computer to answer to view my e-mail and call about my internet I don't seems to be able to get the idea across I can't use the internet I'm paying for. My computer and phone are both fine on other internets. As I typed this my internet connection has been lost AGAIN!

Hughesnet equipment and service. One of the biggest mistakes I have made. Super slow and bad call centers in Philippines to try to help. Would never recommend to anyone. Leavin to try someone new. Will try to make you dumb so I say “goodbye”.

The Hughes Internet service does not work well in our location. I requested cancellation of the service less than 30 days after the service started. I was told it was fixed and offered a discount to continue the service. The service still does not work for us and when I called again I was (again) told that the tech fixed it and it will work. I have been told that I do not have enough reasons to support cancellation of the service without paying the early termination fee. The fact that we have had problems with the service since the day it was installed and that I have made numerous calls to that effect seems enough of a reason to discontinue the service.

Very satisfied with the help I received. Thanks. I have been a customer for a long time. The technician recommended that I get an equipment upgrade.

Could be stronger. I would and have recommended a friend and am very pleased with the service from the agent that helped me. Very professional.

My financial institution states that HughesNet account ** received payment for $237.18 from my Primary Account arrival date for this payment was 02/13/2019 Why is the interruption of service page stocking me at my every move on 02/14/2019. Customer Care needs/should have the ability to turn off the annoying page.

The support agents are patient and helpful. But when my internet is so unreliable as to go out 7 times with 30 days. That is not a good product. After the 5th call a technician was sent. He could find nothing wrong with my PC nor the equipment. The next day, it was down again. Totally unreliable for my bookkeeping business and I would never recommend Hughes Net. I am sorry that I ordered it but must keep it until 11/2020 or pay $400 FOR NOTHING.

Hughes Net does not make clear the user capabilities. Even at the highest plan, service was poor. Does not handle streaming along with other devices. Would not recommend Hughes Net for anything but a basic single device such as phone or tablet. They do not make this clear until after you are stuck in a 2 year contract. Very disatified with their false advertising and promotion.

The service Tech. was very nice and very helpful. But this service is very far from what I thought it would be and I wish that I did not have it.

After several attempts to contact HughesNet, I have finally gotten my dish fixed. HughesNet kept telling me they had a technician coming to fix it, when I called back, each time they said that they had not assigned a work order yet. I have 4 case numbers. I feel they lied outright to me. They took a payment January 26 and before they could open my account in February, asked for another payment. I made the second payment [$76.61] so I could get the tech out here to fix it. I called back to find out what was happening, almost 5 pm, they said the tech was on his way. He did not show up so the following morning, I called again, this was the last time, they did send a tech, which, actually showed up the night before his scheduled appointment. He fixed it in less than an half an hour. They have said they will credit my account for the mistake, $20 a month at a time, not a refund.

When I called to advise the mistake I was told the contract price was not an option any more and even though I am not getting the increased usage I am being charged for it.

I have been your customer since 2012. Satellite was my only option at that time and you were allegedly the "best"... And slow internet was better than none at all. I was an early adopter of Gen 5 immediately after the launch of EchoStar XIX, and that was awesome... Temporarily. Initially, before everyone else jumped on, the speeds were fast and consistent. Unfortunately that is no longer the case. Now your speeds fluctuate wildly and streaming video annoying and nearly impossible. More troubling are the slow page load speeds for normal websites.

In the process of checking for internet service with your company the customer service people were very helpful and informative, and professional.

This Internet Sucks, this is 2019. You guys are so behind the times with Data Limits. It's ridiculous. My smart phone uses about 10 gigs a month just updating. Yeah I could fork out another $100 a month to get decent Internet but because you have a monopoly on satellite Internet it wouldn't do me any good. The first chance someone comes up with competition I'm going to give you your $200+ cancelation fee. Funny thing is I just tried to submit this and your Internet won't let me.

I am disabled. I cannot install my own equipment. I am being overcharged with an unacceptable product. If I upgrade I will be charged over 400 dollars the very first day even if the quality is crap.

John was AWESOME! He was the absolute best help I have ever gotten. He answered my question and then said he noticed my system was running slow, and why didn't I ask for his help. Told him I just figured that's how it is. He helped and reset my modem and stayed on the line with me while I played a couple videos to make sure it was much better. He was truly great and helpful. The best call support I've ever had anywhere. Give that guy a raise!

My emails were not getting to the party I sent them to. It turned out to be the problem of their provider, not Hughes net. Very happy with the assistance finding this out.

I moved in here in November. When I called to get service and the tech came out, he couldn't dig the hole because of slate in the ground and said he would put me on hold list for a month. We had to dig ourselves, call back when it's done and we will send someone out right away. I got it done (had to hire someone as I am disabled) and I called to let them know. Well, apparently, I was never put on a hold list and now have to re-apply.

When doing long entries to database, HN continuously drop service. Call to tech support gets. “We see nothing wrong". I try to be patient but they never see a problem. I was warned by other customers and I should have listened!!! Very Regretful.

Need to change my billing date and the representative Steven ** was very helpful. I also expressed concerns over not getting my monthly billing amount, and he explained how I can get it, and even guided me through the sign-up process.